Leslie Romo, Garland

On Oct 13, 2021

American Home Shield (AHS)

Everything went smooth with the warranty. I think the only thing was the part took a week to come in. And it was refrigerator so had to get a fan on the back, which he recommended while I was waiting for the part to come in. He was very professional technician was amazing and very professional.

Libby Bentley, San Antonio

On Oct 12, 2021

American Home Shield (AHS)

AHS is the WORST! Tried numerous times to get assistance, customer service is horrible. Unable to reach anyone in the US or any manager to help resolve problems with equipment. I eventually had to pay for the entire repair myself. They are not worth it.

Roger K, Fort Worth

On Oct 08, 2021

American Home Shield (AHS)

L**** was professional and efficient in fixing my electrical problem. He knew how to diagnose and fix the problem and informed me as he went along about what the problem was and what he was doing.

Robert Sullivan, Wichita Falls

On Oct 06, 2021

Lowe's Appliance Extended Warranty

Calling was tortuous but got appointment for mr washer within 14 days. More like 4 days. Called me to make appointment. Called day of to tell me on way. Came, fixed. Turns out it was a plugged filter that should be checked by me every 3 to 4 moths. Happy. But the calling to make appointment was tortuous.

Sheryl Calton, Houston

On Oct 02, 2021

American Home Shield (AHS)

I need to speak with a resolution specialist immediately. When I think that one issue is resolved, another one appears. My AC/furnace has been serviced by three different AHS vendors in the past three months. My electrical bill has soared to over $558 per month. I requested Centerpoint check my meter and determine what is causing the high eletric i...View Morenvoices. The answer was the furnace. Many of the vendors have denied working on the furnace and were unsure of what was causing the issues with my AC/furnace. One vendor replaced my Nest thermostat for a $20 thermostat and stated he was not sure what was causing the problem and decided to install a cheaper thermostat. The same vendor informed AHS that they had never looked or worked on my furnace. That is simply not true. Now, this company is only wanting to service my AC only. This evening, less than 2 weeks, my new thermostat is not working. How much more can a customer take. The answer is help with an outside opinion. I can secure the report from Centerpoint to validate what was stated. Because it was not caused by Centerpoint, I will be assessed a fee by Centerpoint. This is not the AHS that I have known since 1989. View Less

Nathan Lesniewski, Tyler

On Sep 23, 2021

American Home Shield (AHS)

Filed a repair, provided a model number, for an ice maker. The ice maker was not covered as it was not part of a fridge. Paid the $75.00 to learn that. Having provided the model, they should have never sent a repair person.

Sheryl Calton, Houston

On Sep 17, 2021

American Home Shield (AHS)

I have resolved the issues with the resolution department. I wish that I had been sent to the resolution department when the issues started. I believe that it would have been resolved sooner. The department was professional and follow-up was consistent during the resolution process. This department was able to keep me calm when I wanted to give up....View More Thanks! I need someone to come and look at my new laminate flooring by the dishwasher. Since, there were so many vendors who came out and pulled out the dishwasher, the flooring has been damaged and needs to be repaired. Please advise when a contractor will service this issue. View Less

Jeremy Pratt, Boerne

On Sep 09, 2021

American Home Shield (AHS)

My dryer has been broken for over 5 weeks now. It died 7-30-21 and I opened a case with AHS, they assigned Appliance 911 who had a tech out on 8-4 who diagnosed the problem and ordered a part. 20 days later on 8-24 he was back out and replaced the part which quickly died as the motor is also bad and blew the new board out. Appliance 911 has dropped...View More off the face of the earth and doesn't respond to either my calls or AHS vendor relations or agents. AHS says that only Appliance 911 can complete the repairs since they were the assigned contractor. Does this make any sense to get stuck with a vendor who doesn't respond and not be able to bring in another contractor. I could've had this issue fixed within 2 days with another vendor but I'm stuck waiting on a vendor who doesn't reply to anyone. The issue has been escalated to AHS vendor relations with no resolution besides the case was closed and another case re-opened and assigned to the same Appliance 911 vendor. When I called about this they said that I have to wait for the new vendor to contact me and schedule the call. I told them that it's the same vendor and they said I have to wait for them to contact me. It was like we were speaking two different languages. How long should I have to wait for a relatively major appliance in my home to be repaired, what if this was the refrigerator or oven or AC when it's 110 out or heater when it's 20 degrees. View Less

Tiffany Brown, Desoto

On Sep 03, 2021

American Home Shield (AHS)

My AC is still not repaired called American Home Shield and it\'s like a act of Congress to get a live person and then once you get one there\'s a breakdown in communication. I\'m truly not happy with AMS and still waiting on a call from a Supervisor but was told it was up to them if they decides to call Customers back once the rep sends them a not...View Moreice. View Less

Sayed Hossai , Richardson

On Aug 28, 2021

American Home Shield (AHS)

I am still waiting to solve my home’s AC problem although 3 days have passed since mechanic visited my home. Please solve it. They are supposed to give me an estimate. Thank you

Joyce, Mineral Wells

On Aug 23, 2021

Lowe's Appliance Extended Warranty

I have been out of a washing machine for going on 3 weeks. I expected a timely repair for the money I spent on the warranty. They sent out W***** A********* out of W**********, T****. The repairman was so nice but it did not get repaired the first time and he had to order another part! I am raising my granddaughter who is in athletics and we was...View Moreh every day! Very disappointing.View Less

Faye Stewart, Waco

On Aug 18, 2021

American Home Shield (AHS)

This is the worst home warranty company and they have the worst customer service. I informed them of my experience with one of their contractors and they told me I had to use them anyway. It has taken a month to get my dryer fixed

Faye Stewart, Waco

On Aug 18, 2021

American Home Shield (AHS)

This is the worst home warranty company and they have the worst customer service. I informed them of my experience with one of their contractors and they told me I had to use them anyway. It has taken a month to get my dryer fixed

Rick A Olige, Georgetown

On Aug 17, 2021

American Home Shield (AHS)

I had an AC issue, scheduled a service call online with AHS which was effortless. Tech came as stated and within 20 minutes had my unit diagnosed and repaired. Couldn\'t ask for a better transaction.

Melissa, El Paso

On Aug 13, 2021

Old Republic Home Protection

Worst home warranty company! Their providers don\'t even attempt to fix the problem all they are concerned with is collecting the trade fee. Shady business practices. Tried to cancel my plan and they wouldn\'t refund. STAY FAR FAR AWAY!

Lalita Thompson, Houston

On Aug 12, 2021

American Home Shield (AHS)

I contacted AHS because my washer wouldn\'t turn on. A repairman was out the next day. The part necessary to repair the washer was no longer available. AHS replaced the washer with a comparable model with a few newer features. Very happy that I have AHS! Takes the worry out of costly home repairs.

Gale Tucker, Hawkins

On Aug 12, 2021

American Home Shield (AHS)

Microwave had to be replaced. Replacement was a whirlpool, which was delivered but not installed. AHS wanted to know the reason JB Hunt gave for not installing. AHS didn\'t seem to know the requirements of the company they were using to replace microwave.

Don, Spring

On Aug 10, 2021

American Home Shield (AHS)

M****** has been to our house now three times for different appliance repairs. He is always on time and takes care of the issues. I would recommend M****** and H***** A******** R***** to anyone on AHS in the Houston area! If they assign another company, do yourself a favor and call and request H***** instead, you will not be dissatisfied!!

Syd Thompson, Allen

On Aug 06, 2021

American Home Shield (AHS)

My overall rating would have been higher if the wait times for a customer service rep was less and that I was better able to understand. I am also not able to contact AHS via email because of an error on my dash board saying that I needed to renew my contract even though the contract is active. The repair time was longer than it should have been ...View Morebecause of a variety of service trips without the right part or information. All that said, I recommended AHS to a friend today.View Less

Imad Khalil, Conroe

On Jul 31, 2021

American Home Shield (AHS)

Ac vendor arrived and gave me a quote then he says we will have to wait for AHS to send us the part and that will be 3-5 days then we have to wait until I can get on the schedule. Ideally he mentions if I paid around 1k extra then I won’t have to wait ( a wait that may take over 10 days.. in the Texas heat). I am not sure why this happened or how...View More but it appears that AHS does not back us or it’s services at all I ended up paying as if I didn’t have any warranty from AHS. Very disappointing..View Less

CHARMAYNE THOMAS PERSALL, Corpus Christi

On Jul 23, 2021

American Home Shield (AHS)

OUR AIR CONDITIONER WENT OUT IN THE MIDDLE OF JULY IN TEXAS. THE HOUSE TEMPERATURE WAS OVER 85 DEGREES . TO SAY THE LEAST WE WERE CONCERNED TO GETTING IT FIXED IMMEDIATELY. I CALLED TO SCHEDULE A TECHNICAN TO COME FIX THE PROBLEM. FROM THE BEGINNING OF THE PROCESS TO HAVING MY AIR CONDITIONER FIXED IT WAS AMAZING. MY WARRENTY COVERED THE REPAIR AND...View More I SAVED ALOT !! WE MADE THE BEST DECISION TO HAVE OUR HOME COVERED WITH A HOME WARRENTY POLICY!! View Less

Mahcoe , Houston

On Jul 22, 2021

American Home Shield (AHS)

The service provider, P**** G*** A* and H******, we were referred to were exceptional. American Home Shield responded to our needs immediately. Everyone has been most helpful. The damage and repairs in my home have been less stressful. Although the damage was not related to the AC unit, the service provided pinpointed to issue and directed us to a...View Morenother service provider. I appreciate the service and care being provided.View Less

Randy Milton, Little Elm

On Jul 15, 2021

American Home Shield (AHS)

Easy to report problem and get service. We were contacted quickly to schedule service and the service technician was timely, friendly and knowledgeable. We have searched other home warranty companies and find AHS to have the best reputation and prices.

Scott Menefee, Tyler

On Jul 14, 2021

American Home Shield (AHS)

My covered refrigerator stopped working over a month ago. I\'ve had 3 different technicians come out and fail to fix the appliance. The most recent one also left big scratches in my cabinets. AHS said that was not their problem. All the technicians complained about AHS, and said AHS would do everything it could to avoid honoring its pledge to repai...View Morer or replace covered appliances. Seems that they're right. Despite over a month with no refrigerator and no service person able to fix it, AHS will still not replace the unit. It just goes on and on and on... I have spent hours on the phone (and on hold) with AHS, only for them to repeatedly read the same boilerplate responses to me. When they promise to call back with updates, they never do. I have never in my life dealt with a company in any industry or service area that is as bad as AHS. I would recommend in the strongest possible terms that anyone shopping for a home warranty avoid AHS. Update - I finally gave up and bought a new fridge myself. $2000 for something AHS is supposed to fix or replace.View Less

Jessy Kendall, Montgomery

On Jun 30, 2021

Old Republic Home Protection

Old Rebpublic\'s Contractor Relations Unit needs some serious help. We have never..... NEVER..... experienced such horrible service with a home warranty company nor its contractors. We have made a few claims on our warranty this year after moving into an older home. There was literally ONE contractor who came, assessed the situation, communicated w...View Morehen they would return, and returned in a timely manner to get the repairs done. EVERY OTHER TIME, once the contractor left, we found that the issue was either not resolved, worsened, or they created an even bigger problem. A few weeks ago, we had a plumbing company come out to fix a faucet that would only produce cold water. The first plumber they sent said that he would have to return with the correct parts. He returned. He did not fix the issue. It was arranged that he come back out to fix it. The company scheduled a time for us. The plumber didn't show 2 times... not once, but TWICE, he was a no-show, no-call. We told the company to send anyone other than him to our house. They scheduled a second repair person. He came and assessed the previous work and what had to be done to repair and said he'd return with the parts. This back and forth sending people who couldn't or didn't fix the problem happened a few times for this one repair request. Finally, today, we had someone come out to fix the original problem. He said, and I quote, "they had to send me because no one else knows how to solder." Well, ironically, he worsened the issue with faulty soldering and had to run to the store to get more replacement parts. Upon his return, after completing the original repair request, he moved the "protection" plate he had placed in the bottom of our tub and our tub was melted. We have him on recording stating his name, that he was there under Old Republic Warranty contract, and that he was the one that caused the damage along with pictures of the damage. He told us that he had no idea who we needed to contact in his company as he didn't know any of the management's contact information. Sure, most jobs don't ever tell you who your supervisor is... believable. To our astonishment, the guy just left. No word on how to fix the damage he caused to our house, no word on who to contact, etc... JUST LEFT. Now, I understand that these are independent contractors and that Old Republic didn't cause the damage themselves, but I'm willing to bet a lot of the issues we've had are not new issues and that we are not the first to bring things like this up. The companies OR contracts out to are garbage... except for the one (as noted above)! I'd chalk this up to a one-off if it hadn't happened with ALL BUT ONE contractor that OR sent to our house. We called OR to find out what we could do and were told that secondary damage is not OR's problem, take it up with the contractor. I guess that I can understand that but what I don't understand is that when someone is paying you with their hard earned money, how OR can contract out to such garbage companies that just come in MULTIPLE TIMES for one repair and leave our houses in worse condition and just shrug and walk away without trying to assist it's customers with damage caused by a contractor that OR has vetted! This is absolutely absurd, completely unacceptable and OR needs to seriously consider revamping its Contractor Relations Unit. This means that Old Republic gets to pick garbage contractors and then WE, the customer paying a yearly fee, are left to deal with the garbage companies and their "repairs." Old Repbulic has no skin in the damage game, why should they care, right? I, honestly, cannot believe that I am even having to write such a preposterous complaint/statement. OR should be ashamed and frankly, at this point, I am glad to not renew and to give my money to a better company with better contractors. UPDATE: The contractor that just left our house turned out to be the OWNER OF THE COMPANY who apparently doesn't know who to contact in the company... *insert eye roll here* UPDATE 2: Weeks ago, we had another plumber come out and look at our water heater. He mentioned that it would have to be replaced and submitted pricing to Old Republic. He did not submit details of what was to be repaired, so Old Rebpulic said they couldn't approve it until he did that and that they'd reach out to him to find out what the repairs are for... they have yet to do that... this means that we have been WEEKS without a properly working water heater... yet again, absurb.View Less