Best Home Warranty Companies In katy, texas

Cara Edmondson, Katy

On Feb 18, 2023

American Home Shield (AHS)

Don\'t!!!! Use another Co. We were told we have to wait until MAY to get our Refrigerator Freezer Fixed!! It is FEB.!!! They also worked on it 6 months ago which took a month. Don\'t believe they will replace it. Don\'t believe the quality of repair or in a timely manner. The customer service is difficult to understand and had many dropped calls....View More One time the rep. had loud music and laughter in the background. When asked to speak with a supervisor, I was told they were not available but would call back. Still waiting. View Less

Sharon W, Katy

On Apr 21, 2022

American Home Shield (AHS)

My AC was not cooling and AHS picked up the phone immediately when I call over the Easter weekend. Monday morning at 8:03 someone from repair company called and the gentleman arrived at my home within the hour. Great service..

Charles, Katy

On Apr 11, 2022

American Home Shield (AHS)

Described the problem to the technician when he arrived. Technician said he already knew what the problem is and stated he would order the part. 4 days later I was contacted by the appliance contractor and Saturday the part was installed. So far so good fridge is working like new...

javier flick, Katy

On Apr 04, 2022

American Home Shield (AHS)

Quick and helpful. Got the parts on time and repair where done with in a week after parts were order. Well worth the membership. Will be using ahs for all my home repairs and warranty issues.

Lee T, Katy

On Sep 29, 2020

American Home Shield (AHS)

The service I received has been horrible at best, scam at worst. AC coil needed replaced due to leak as identified by AHS contractor, However, it has been an effort in futility to get this fixed as AHS and the contractor have a system established where AHS covers only coil and labor to put coil in, and contractor states they will not do the job...View More unless certain updates are made that must be paid by homeowner (some falsely classified as "code requirements even though city inspector ruled that current code requirements do not need to be updated for a coil replacement) . AHS will not support another contractor assessment stating the it is required the initial contractor is used. Further, AHS will not support the customer by allowing me to speak with anyone other than an offshore service representative who reads from a playbook with no understanding of situation. Repeated attempts to discuss issue with AHS management have been met with disconnections or unfulfilled promises that a manager will contact. Buyer be ware-this is not a good company to serve your home warranty. View Less

Tayo, Katy

On Sep 27, 2020

American Home Shield (AHS)

The service provided during the repair of my refrigerator was outstanding. I submitted a request and received prompt response, my issue was resolved in timely manner. The technicians assigned to my case were very professional and courteous.

Ross Pratt, Katy

On May 31, 2020

American Home Shield (AHS)

Over the last few years we have had several small and large items that have come up. AHS has been amazing and the technicians are the best I\'ve ever used. They are super friendly and do amazing fast work.

Yvonne Duran, Katy

On Mar 27, 2020

American Home Shield (AHS)

great experience. I was extremely worried when my A/C started leaking from a pipe inside the house. I put in a service call that evening. I was afraid with Covid-19 pandemic I would not get service. Thankfully I got an appointment scheduled for a few days after my request. Im in Texas so no A/C is just as scarey as Covid-19. Service man fixed quic...View Morekly. I am extremely happy. I am doing home schooling in my cool house. View Less

Antonio Cogliandro, Katy

On Feb 18, 2020

American Home Shield (AHS)

As a customer of AHS for over 20 years, all of my interactions with AHS have been excellent. They have been responsive and positive in assigning or reassigning contractors and have followed through with their service promises. I heartedly recommend them.

Vaibhav Rana, Katy

On Jun 19, 2019

American Home Shield (AHS)

I have tried various home warranty companies in the past and found AHS best. I have required maintenance for several of my appliances and they have always get it fixed on time and without any follow up. Also the contractor which they hire is very professional and courteous and always prompt to update you well in advance. I highly recommend them....View More Their services may look pricier in comparison to other companies but they are worth paying more.View Less

Greg Edwards, Katy

On Jun 14, 2019

American Home Shield (AHS)

After 13 years of loyal subscription to AHS, we decided not to renew a new contract....after reviewing the new contract to start 07/01/19...with only about 6 weeks left (expiring 06/30/19) we called to explain we would not renew.....the AHS rep (Holly) asked if we wanted to cancel....we decided that would be fine. At no time, while inviting us to c...View Moreancel instead of not renewing, the AHS rep did nothing to advise of cancellation fees. When we called today for an explanation of their email and why their recommended cancellation was costing us a penalty, they immediately knew what line and section to refer us to on the spot (Rick)...sounding clearly like they are taking advantage of our lack of having read word for word a 7 page contract. When a trusted vendor, making a recommendation that will cost their customers an unexpected charge, to advise them of the consequences. At least, post the cancellation fee in the area where it mentions on the front page of the contract ..."you may cancel by calling...". We really walked into it, by trusting AHSView Less

Fabio , Katy

On Jun 14, 2019

American Home Shield (AHS)

They only use scammers as contractors that try to rip off customers. Worst investment ever.

DavidWilliams, Katy

On Dec 24, 2018

American Home Shield (AHS)

To get AHS to agree to replace my furnace, I paid for 2 additional inspections, which found the same problem which was different from the AHS inspection results. The replacement contractor added $1,000 to replace external parts which were not defective. The replacement was timely and well done. The added costs were more than expected.

Kimberley Crosier, Katy

On Sep 02, 2018

American Home Shield (AHS)

Repairman was early and not only fixed my broken ac but also advised me on properly maintaining the unit for the future.

Jesse Morgan, Katy

On Aug 03, 2018

American Home Shield (AHS)

Worst customer service of any company Ive ever had to deal with. Ive had this company for 7 years. The time that I need them when my Washing Machine Breaks, BOOM no help. Customer service tells you that your file is with purchasing, purchasing tells you that your order is with parts and your not allowed to talk with parts. Especially watch out for ...View MoreRicky in purchasing. Very rude and condescending to the customers. I do not think that any of their people are actually trained on how to interact with someone that is having issues. Even Customer Service supervisor (Aaron) was not helpful. View Less

Adriana Rubin, Katy

On Jul 28, 2018

American Home Shield (AHS)

Since I signed up with American Home Shield, I have felt a breath of fresh air pertaining to issues in my home. Now when a toilet, or appliance is not working I simply request a service through their website and no more than 24 hours a company is calling me to handle my issue. American Home Shield is a good company to sign up with. The service c...View Moreompany they have signed with are respectful technicians and quality customer service.View Less

Paula Kelly, Katy

On Jun 24, 2018

American Home Shield (AHS)

I was assigned a plumber quickly, which was good. Because I had never heard of this plumber before I researched them and found many negative reviews on all of the typical review sites. I contacted AHS and requested a different plumber and my request was denied. As a result of that denial I cancelled the repair request. Customers should have the abi...View Morelity to voice concerns and be allowed to request a different vendor for their service. Not be told you will have to allow this vendor to complete the service call and then have the option to denied service from them again. I ended up calling a different plumber to complete the work. I. Ave never had any issues with the vendors you use but this really bothered me. View Less

Tammi Christal, KATY

On Apr 08, 2018

American Home Shield (AHS)

Sometimes American home shield send contractors out that lie and steal from the customer and they don\'t care are you call and tell them and they ack like its ok this might be my last year with them i thought they was getting better but there not????????????

Tammi Christal, KATY

On Apr 08, 2018

American Home Shield (AHS)

American home shield lie a lot they send out Dirty contactors that steal from the customer and they don\'t care

Clifford Brundage, Katy

On Feb 20, 2018

American Home Shield (AHS)

i\'ve been with AHS for about fouteen years now and have hand one incident where the service provided was not the best; however, over all it is a good company and they do stand by thier word.