Best Home Warranty Companies In katy, texas

Ken Bush, Katy

On Feb 19, 2018

American Home Shield (AHS)

I have been with AHS for several years. Only one bad experience with a garage door repair. The service person came out and determined the opener needed to be replaced. He said he had to order the opener and it would take a couple of days. He never returned and would not answer calls. After a second person came out AHS initially charged me for tw...View Moreo calls but it was later corrected.View Less

C Runyon, Katy

On Jan 06, 2018

American Home Shield (AHS)

Disposal leaked. Flange was replaced. Took a week for service, however I made the call just before Christmas and we had a hard freeze that week so the time was expected. Service company kept me informed on date and even sent a text with a photo just before arrival. Service guy was exactly on time. Problem fixed.

L Weathers, Katy

On Oct 07, 2017

American Home Shield (AHS)

I have had some minor ac and plumbing issues that they took care of in a reasonable time. I scheduled a plumbing appointment due to water running down out of the attic. Turned out it was the a.c.pan over-flowing. They set an appointment to have someone come out about ten days later. (Occurred about a week after Harvey.) Had to call in and request ...View Morean earlier date. Was told I still owed 75.00 on a call out a couple of months earlier. I tried to dispute it but they would not send anyone until I paid it. I called an independent ac contractor who partially unclogged the line but stated my overflow pan was not installed corrrectly under the coils and needed to be fixed. Also said the pan needed to be sloped toward the drain hole, not laying flat. Said I really should get a plumber to finish unclogging the line and have the warranty company come out and correct the installation of the pan so that it sat entirely under the coils and to have the slope fixed on the pan. He told me the correct way to do it was to raise the unit and move it over about two inches so the pan could be positioned properly. I called American Home Warranty and had them send out an a.c. company to correct the problem. They sent ACS Absolute Comfort LLC out of Houston. The tech agreed that there was an installation problem but I would have to cut and reroute two water pipes that were installed "before" the a.c. was installed. I told him my warranty covered improper installation and if the pipes had to be moved, it should be on the warranty company. He made a report to his office manager and I did not get an answer after a couple of days. When I called ACS I was told by the office manager that American Home Warranty was not going to do anything unless I moved the water lines on my own. She quoted a clause that the unit had to be accessible. I told her it was accessible by going up the ladder in the hall, just like it was when they installed the a.c. She became rude and said that was my only option. She stated her technician had put in his report that the unit was improperly installed and two pipes were next to the pan that kept it from fitting under the unit completely. When I called American Home Warranty, I was told there was nothing in my file saying that I had been denied. Apparently, Patricia, the office mgr. for ACS had made the determination on her own. I appealed it and was told I would still have to move the pipes at my expense, even though they admitted my policy covers improperly installed items. Still appealing it and still have a 12"x40" hole in my ceiling where the water leaked down the wall onto my bookcase. I highly recommend that anyone who has American Home Shield should get out before you have something major go wrong. Just do a Google and Face Book search and see what everyone is saying about them. I plan to take my case as far as I can and that includes filing suit for breach of contract.View Less

Dave v Ferry, Katy

On Jul 08, 2017

American Home Shield (AHS)

When you call AHS, the tape recorded message answering states that the appointment for service is a mutually agreed upon time, between homeowner and service company. My experience was the opposite. I was told when I HAD to be at my property, based upon the convenience of the service company, when it was not a convenient time for me personally. I...View More made arrangements to be at the house, and then the service company doesn't even show up during the window time of arrival. Stay away. View Less

Salvatore , Katy

On Jul 07, 2017

American Home Shield (AHS)

Had a water heater issue and they fix it in a acceptable time frame. Service was good

Bill Upton, Katy

On Jan 27, 2017

American Home Shield (AHS)

When we have called for assistance American Home Shield has been very polite and quick with sending very professional companies and service techs.

T. Okusanya, Katy

On Dec 21, 2016

American Home Shield (AHS)

Requested service on 12/17 for a broken shower faucet handle. Tried all day 12/19 to speak to an agent and could not get through despite waiting, at one point, over 45mins on the phone. Assigned vendors were rude and determined to be unhelpful. Attempted several times to chat with an AHS agent and they are also were extremely unhelpful. Service rep...View Moreair man came out on 12/20 and I called 12/21 regarding the next steps for resolving the broken faucet and was told that the contractor had not called in about my service request. No one seems willing to provide information on whether or not this claim is covered and I am stuck in the mean time with a broken faucet that has not been repaired.View Less

Kandice Kropelnicki , Katy

On Sep 11, 2016

American Home Shield (AHS)

Honestly I believe these 5-star rating are bogus claims! If you go on their FB page there is noting BUT BAD REVIEWS. Which is what I am giving AHSas well. They have been called out 5 diggerent times on my AC unit, but get this for the SAME problem!!!! They just pit a Band-Aid on the problem jist for it to happen... 4more times again. They dont want...View More to fix it right, my hoise couldve caught fire bc if their shotty work. I will NOT be renewing my concract next year!View Less

Latonya Thompson, Katy

On Aug 21, 2016

American Home Shield (AHS)

We needed a contractor for a plumbing concern and a plumber was sent to the house. However, after the job was completed we noticed three weeks later there was still a leak. Therefore I called AHS to find out next steps and they ensured the contractor will come back out. The contractor sent another plumber to do the job right...and we have not had a...View Morenother problem since. AHS made sure I was taken care of!View Less

David Bradley, Katy

On Jun 22, 2016

American Home Shield (AHS)

My American Shield policy was about to expire when I received a call from a representative to renew my policy. Initially I was reluctant to renew as I'm a bit cynical toward any type of warranties and the need for them. After getting a thorough explanation from the Rep of what my policy would cover and the reasonable cost this policy would be, I de...View Morecided to renew my policy. Boy am I glad I did as my refrigerator went out on me literally two days later. American Shield promptly arranged to have a local refrigerator repair company come check out my frig and the problem. Had they not had to order a part, I'm certain that my issue would have been resolved on the spot. My refrigerator was fixed within a week and the technician took great care to be respectful of my home and made certain the refrigerator area was clean and had no residual effects from the repair. Definite five stars from me with my experience!View Less

Stephanie, Katy

On Jun 16, 2016

American Home Shield (AHS)

I have been having American Home Shield combo package over a year. I decided to use my warranty for the first time; it was a disaster. I called American Home Shield and no one came to the phone until 30 min later. Also when the representative get's on the phone they're not knowledgable and inconsiderate. Too make a long story short I'm dissatisfie...View Mored as a client and I would not recommend American Home Shield to any consumer that's looking for issues to be resolved as a homeowner. Please seek other options and prices before you sign a contractView Less

Rita Casserly, Katy

On Nov 10, 2014

American Home Shield (AHS)

I use the phone to contact them and they are very polite and get a service person for me very quickly. Most of the time the repair person is able to come very quickly, usually the next day. I have an older home (28 years) and things do break so it's nice to have them available to get a repair person out that I know I can trust.

Deb Baron, Katy

On Oct 05, 2014

American Home Shield (AHS)

We have used AHS several times since moving into our home 4 years ago. We are getting ready to purchase coverage for our home in New Hampshire. The service fee is a little high, especially when they come out for two minutes and there is nothing to repair. Just my opinion. I tell all of my friends to go with AHS.

Dayla Thompson, Katy

On Jan 13, 2014

American Home Shield (AHS)

We have been in our house for 20 years and have had American Home Shield from day one. We have done nothing but increase our coverage to cover refrigerator, washer, dryer and garage door. This is been money well spent. It had saved us tremendously in the long run.

James, Katy

On Aug 16, 2013

American Home Shield (AHS)

AHS responded immediately to my problem and set up a very reputable Appliance Repair service to deal with my issue. The service was prompt, courteous and my refrigerator was repaired within 2 weeks. I was delighted Thanks so much

JP, Katy

On Sep 15, 2012

American Home Shield (AHS)

Like pulling teeth to get them out here. Will screw you on covered items. Do not use them. There are 3-4 other providers that are just fine.