over 100,000 user reviews and research-intensive expert opinions.
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over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 29, 2023
CITY:
Fredericksburg
COUNTRY:
Fredericksburg city
STATE:
VA
POPULATION:
156008
AREA CODE:
540
ZIP CODES COVERED:
22401, 22402, 22403, 22404, 22405
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in virginia
Lisa M Pantoja, Fredericksburg
On Jun 13, 2022
American Home Shield (AHS)
I have had overall good experiences with AHS. I appreciate the online request option. I always get fast response. And get no issues when the repair person has to come back it the problem is not resolved.
Tammy Cochran , Fredericksburg
On May 25, 2022
American Home Shield (AHS)
American Home Shield contracted X***** H****** R***** (B****) was very professional, respectful and on time. He was able to fix the problem and made sure it was working before he left. Plus he answered all my questions.
Prell Lawrence , Fredericksburg
On May 18, 2022
Lowe’s Protection Plans
I called on May 17, 2022 to schedule a service appointment. I was on hold for 1 hour and 45 minutes. When I finally got customer service on the line. He didn’t speak English well and he didn’t provide a confirmation number for the appointment. Not only that he disconnected the call. I purchased a 3 year warranty and this is my first time calling. I am requesting a full refund on my warranty purchase. I will have my washer repaired by another company. This is the worst customer service I have ever had and will not purchase from Lowe’s in the future.
Diana harrison, Fredericksburg
On Feb 04, 2022
American Home Shield (AHS)
The service man was very helpful. I appreciate his advice. He was very timely. He cleanup after his service. His repair time was timely. The quality of his service was great.
Rowland Webb, Fredericksburg
On Aug 09, 2021
American Home Shield (AHS)
I submitted my ticket on Sunday, the contractor contacted me on Monday, and they showed up and repaired the problem on Wednesday. The contractor diagnosed the issue remotely, and showed up with the part.
Donald Clarke, Fredericksburg
On Sep 26, 2020
Cinch Home Services
Cross Country administers Sears Home Warranty contracts which we recently used for a dishwasher repair. The DW was repaired after more than 6 weeks due to parts needing to be ordered. The actual repair took less than 1/2 hour. There is absolutely NO communication from them. The only way to get status information is to call the toll free number, then listen to the recording that states long wait times due to COVID-19. So for more than 6 months they haven’t figured out how to answer customer calls. Most places now let you leave a number for them to return your call. Once you finally get a live person on the phone, they are clueless! No one knows anything about your claim and they don’t communicate with their own staff. The only person that actually knew anything was the repairman. After many calls over many days and hours no one ever gave me accurate information. One appointment was made but never kept. When I called to question, was told there was still a part on backorder however no one felt they needed to let us know that information. A day of work missed waiting on a repairman that didn’t show. We have had this contract for several years but their terrible customer service left me no option but to cancel my contract. I don’t know how they have any customers at all.
Ll ran, Fredericksburg
On Aug 26, 2020
American Home Shield (AHS)
I have had American Home Warranty for a few years. So far good experience when I have used my home warranty for minor issues to expensive system repair work. I called an responsive to seeing job was completed to my satisfaction.
Brenda A Coffey, Fredericksburg
On May 23, 2020
American Home Shield (AHS)
Had a plumbing leak which was addressed right away. The plumber did a good job on the repair only after the repair was done we find out that it wasn\'t covered under the warranty for this reason we will not be renewing our contract with American Home Shield.
Laurie Showers, Fredericksburg
On May 08, 2020
American Home Shield (AHS)
Such a great experience! The dryer stopped working on Sunday evening. We filed an online claim on Monday and got an appointment scheduled for Wednesday. The contactor came on time and fixed the problem right away! He even cleaned up after doing the repair. Thank You!
Silvia v PEREZ, Fredericksburg
On Mar 06, 2020
American Home Shield (AHS)
The technician was professional and call before arriving took care of the problem and clean thoroughly the area worked on. Was friendly and explain the repairs left his business card if i had any issues or questions. Thank you.
Jim Murphy, Fredericksburg
On Mar 06, 2020
American Home Shield (AHS)
Everything about this and past experiences has been very positive. They communicated quickly and precisely throughout the process. They arrived as scheduled and performed the work necessary to resolve the issue. Overall, extremely satisfied!!
STACY H HALL, Fredericksburg
On Feb 21, 2020
American Home Shield (AHS)
There is no other home warranty that can match AHS. Many years as a customer with two homes. Great response time. Never an issue with customer service and the contractors have been great. Well worth it.
William E Francis, Fredericksburg
On Sep 05, 2018
American Home Shield (AHS)
Moved here June 1st. Our first home! Our american homeshield warranty was purchased as a gift for us! It has been a Godsend. We have already had to use it at least 4 times. I only had onecreoresentative that i was not pleased with. Every other person that i have spoken with had been terrific, knowledgeable and swift in helping. Because of this I have no home worries. Onky one time i was referred to a repair company that i was absolutely not pleased with. When i let American Homeshield knowvthis, they rectified the situation. So far, i could not be more pleased.
Julius Yelder Jr, Fredericksburg
On Aug 23, 2018
American Home Shield (AHS)
I actually rate this company at 4.5 stars. Some of the contractors that they use are "not as thorough as they should be. (ex. refrigerator door handle not fully secured / downspout not fully re-seated, after the repair!
Pamela Goodger, Fredericksburg
On Aug 19, 2018
American Home Shield (AHS)
I have had a Home Warranty with American Home Shield for over 10 years and for the most part it has been good warranty plan. Some of the contractors they use are good but others are not so good. Recently I had American Home Shield send a contractor to repair my hot water heater and the contractor made an adjustment to it and said to call him back directly if it didn't fix the problem because they are suppose to come back out FREE of charge if the problem was not fixed. The problem continued with the hot water heater so I tried calling the contractor back many times and left many voicemail messages but never heard back from them. I finally had to call American Home Shield about the issue and they assigned a new contractor to come out and fix the continuing problem with my hot water heater. I have also recently had an issue with American Home Shield charging me twice for the same service and it took over a month to get it corrected. I had to call them at least 8-9 times and each time I spoke with a different customer service representative, I was assured the problem was fixed and then it wasn't the next time I checked my account on their website. I think the issue is the quality of the people that staff their Customer Service Center. Every time I call it appears they are reading directly from a script and don't really know how to assist people. Also, most of the customer service representatives do not speak good English and it is very hard to explain a problem to them when they keep asking you to repeat yourself and then when they provide a response, it is hard to understand what they are trying to tell you. Overall, in the ten plus years I have had American Home Shield, they have been good overall but they need to screen the contractors they hire better and provide more training too their Customer Service Representatives.
David James, Fredericksburg
On Aug 12, 2018
American Home Shield (AHS)
Repair of washer was slow and not done right first time. Repair of air conditioner was fast and excellent.
Julius Yelder Jr, Fredericksburg
On Aug 11, 2018
American Home Shield (AHS)
Our last service technicians were very fast in completing the base repair. But, they left the downspout not fully tightened down. I was also instructed to finish sealing the faceplate the, myself!
Julie Stoeber, Fredericksburg
On Jul 28, 2018
American Home Shield (AHS)
If I could rate American Home Shield and their selected vendor less than one star, I would. I recently purchased a home, and the seller was generous enough to purchase a home warranty to ensure everything would be covered. Three weeks after closing, the air conditioning unit stopped working during the hottest week of the year. I called AHS, who in turn referred me to their vendor United Air Temp. The vendor could not give me a time window, so I took an entire day off of work. I never received an update on an ETA from the vendor until approximately 6pm. He arrived half an hour later, looked at the unit, said the line was frozen and he would have to come back later. Not only had I waited all day for him to show up, he was unwilling to wait even 20 minutes for the line to clear (it was 92 degrees outside), was very unprofessional and rude when I told him I had already taken a day off of work. Fortunately, I was able to have a local company come out, run diagnostics an fix the unit. Unfortunately, AHS never returned my call, and I was charged $75.00 for "service" that did not happen, because, by the time the vendor called me to reschedule, I had the unit fixed. Bottom line, AHS is a waste of money. I appreciate the seller getting the coverage, but I will not be using this company, or it's vendors again, and definitely will not be renewing this policy. Buyer beware,
Yvonne Jackson, Fredericksburg
On Jul 05, 2018
American Home Shield (AHS)
Great service, appliance was repaired quickly, and technician was very knowledgeable . I\'d recommend this service to anyone.
Pat Altman , Fredericksburg
On Jun 29, 2018
American Home Shield (AHS)
I’ve only had 2 calls. One for a broken pool pump and 1 for a leaking pipe under the sink. Both times it was covered and fixed promptly with no issues. So I have high hopes if anything else goes wrong. Fingers crossed.
