over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 28, 2023
CITY:
Herndon
COUNTRY:
Fairfax County
STATE:
VA
POPULATION:
87123
AREA CODE:
5,71,703
ZIP CODES COVERED:
20170, 20171, 20172, 20192, 22092
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in virginia
Dick Myers, Herndon
On Jun 09, 2022
American Home Shield (AHS)
The AHS vendor, L*** A*** G***** D****, was timely in their arrival and Efficient and expedient in resolving Our problem. The technician, Roger, was very professional with his knowledge and approach as well as with his communication Thanks, AHS, for another job well done
Murali, Herndon
On Nov 23, 2018
American Home Shield (AHS)
I have received the worst service and customer support from AHS in my recent work order to fix range hood fan. It took literally 14 weeks to resolve this issue by 3 different contractors and 5 visits. I spent nearly 48+ hours on the phone with customer support and took 4 days vacation as contractors came 4 different days to see the range hood fan issue. I spent nearly $300 to clean up the mess which was done by AHS. I informed the same to AHS support teams but there is no response from them. Litterally they put me under lot of pressure and stressful life in 7 weeks with AHS.
Charles Novak, Herndon
On Aug 16, 2018
American Home Shield (AHS)
AHS has been very responsive to service calls and the contractors assigned have responded very quickly. All calls have been resolved in a timely manner.
Srinivas Kothuri, Herndon
On Oct 11, 2017
American Home Shield (AHS)
This is a horrible company. I have to be online to talk to a representative for 2hrs and then the call gets disconnected and then another 2 hrs.
Valerie Johnson, Herndon
On Aug 26, 2017
American Home Shield (AHS)
Great service... the hold time is a little long. But, they offer good workers.
Jahangir Alam, Herndon
On Jul 21, 2017
American Home Shield (AHS)
Only problem is the some contractors working with AHS are not knowledgeable with the repairs they are assigned for. Otherwise I love AHS. Thanks
Manjunath, Herndon
On Jul 20, 2017
American Home Shield (AHS)
I\'m glad I have a home warranty on all of my appliances and home as well. It\'s always been quick and easy to get a repair scheduled and the companies contracted have been great to work with as well.I had a problem with my A/C system. It was repaired immediately under my plan with k&j mechanicals. The service tech was extremely good and professionals.
Ron Hluchy, Herndon
On Mar 30, 2016
American Home Shield (AHS)
We had a problem that needed immediate attention and we did not get it. We had to go to two contractors before we were able to get someone to come out. Our problem was running water all over the refrigerator. Wee got service the next day. All involved were professional and helpful. Knowing that we had resourses helped a lot.
Somesh Dixit, Herndon
On Sep 17, 2014
American Home Shield (AHS)
I had the worst experience dealing with AHS. Signed up and paid for the whole year. 1 month later my AC was not working and they scheduled the service 4 days later. He spent an hour and went out and made some call. And then when he comes inside and call comes at my home number- which I was not picking thinking marketing call and the technician insist that its AHS. And AHS guy explains that repair will not be covered as you have accidental damage to AC. I asked the technician how could it be possible to have accidental damage inside a completely sealed system. He has no answer. Of course there was no such thing, they simply did want to cover. I asked technician to repair anyway- I will pay- but he refused to fix saying - he will loose the job if he does and leaves. I paid the $100 service fee. I had to call some other guy and he fixed the AC for just $150. Then I cancelled the contract. While cancelling I was told that I will be charged on pro-rated basis and will get refund minus 37 days of contract fee i.e $58.70, Instead they charged me 158.00 and refunded around 400.00. That was two months ago. Since then I called 5 times - spent an hour every time on call, and everytime they said - they have charged the service Fee for the technician because technician did not communicate to them and they will refund that $100 back to my account. Later they said oh this takes couple of months and you will get a cheque. Later on they said - sorry you are not going to get any money back because there was and admin fee and extra service cost. So bottom line - I paid 300 dollar in vain and my 5 hours of phone call. I will never ever sign up for any insurance/services for these kind of company. They cover by nice contract - all you need to do is read the fine print first.
Rich, Herndon
On Dec 16, 2012
American Home Shield (AHS)
First experience - dishwasher broke and caused leak in ceiling on floor below. Their "24/7" emergency service apparently only applies if the people they contract with work those hours...so 24 hours and counting, 5 phone calls to them, 5 times told I would be called back within 1-2 hours, never called back, and yelled at twice by customer service when I call back asking for status update (after they told me to call back if I did not hear back). why do they advertise 24/7 coverage is if they only work with M-F people. Been without water all weekend. Never will use them again. Biggest waste of money.
Andrea, Herndon
On Mar 20, 2012
American Home Shield (AHS)
On 3/14 I had posted a statement (seen below) as a very upset customer of AHS regarding my dishwasher. As a history, my dishwasher is broken...AHS came to fix it again and again and again (6 times). After talking to numerous AHS reps in their customer service center I decided to call my realtor who knows an AHS executive through her company. Luckily I came in contact with an account executive with AHS who listened to my problem, and promptly took care of the situation and now I am getting a new dishwasher. When I wrote the below statement, I was so frustrated and I should have honestly waited until talking to this account exec before publicly airing my grievance. It is now being taken care of by AHS. Moral of the story, wait a few days before making statements. :-)
Andrea, Herndon
On Mar 14, 2012
American Home Shield (AHS)
They have sent out a company to fix my dishwasher 4 times. It is still not working (it intermittently shuts off in the middle of the cycle). The last repairman said that it wasn't fixable and that AHS should replace it. When he told them that, they told him that he has to see the actual problem. I told AHS that they are welcome to stay in my home all day and night until the problem happens (which happens more than often) and they told me that they can't have a company do that. They do NOT honor their contract and like previous poster...RUN from AHS!!!!!!!!!
