over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 29, 2023
CITY:
Woodbridge
COUNTRY:
Prince William County
STATE:
VA
POPULATION:
184039
AREA CODE:
5,71,703
ZIP CODES COVERED:
22191, 22192, 22193, 22194, 22195
|
SPECIAL OFFER
Get $150 off + 2 Months Free & Free Roof Coverage
Offer valid for limited period
|
They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
The company has been in the industry for over 11 years. Since their inception, they have protected more than 1,000,000 homes across the United States. The company offers a range of plans that cover major appliances and systems.
They are one of the leading home warranty providers in the industry. They have skilled and licensed technicians who provide top-notch services. A standout feature of their services is that they do not require a home inspection.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They are the only company in the home warranty industry to offer coverage for mobile homes. They offer a 30-day free trial and $100 Off on roof coverage. Select Home Warranty has a dedicated team that offers 24/7 customer support.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
Check out the best home warranty companies in virginia
Cris B, Woodbridge
On Jul 25, 2022
American Home Shield (AHS)
Very Satisfied Customer! The referred companies resolved all of my issues within a reasonable timeframe. Customer service is good, quality is good and overall rating is great.
Marilyn Nguyen, Woodbridge
On Mar 15, 2022
American Home Shield (AHS)
I received a bill (bill dated 10/26/2021) from A&E Factory Service (also went by the company name of Sears) for a repair service (service date: 10/25/2021) for my refrigerator, in the amount of $99. On 11/15/2021, I called American Home Shield (AHS) Home Warranty to inform them of & dispute the bill. I spoke with Sam, the AHS phone representative, who stated that he had spoken with A&E Factory Service and assured me that I do not need to do/pay anything. Sam confirmed that I had already paid the service fee to AHS Home Warranty; therefore, I do not need to pay A&E Factory Service, who AHS Home Warranty had dispatched to my home to complete the refrigerator repair service. However, I received a collection notice, dated December 16, 2021, from Receivable Management Services (RMS), LLC for the amount of $99. I contacted AHS Home Warranty, again, and was told that my case would be escalated to the supervisor. This representative (I do not have the representative’s name) promised to call me back with an update within 24 hours. I never received that follow-up phone call. On 2/14/2022, I called AHS Home Warranty, yet again, and spoke with Mila, the AHS phone representative, who was very rude. I was transferred around twice before I finally spoke with Hazel, the Escalation Department, who stated that she would forward my case to the Contractor Relations Department. Hazel also stated that she will call me back with the status. I have received follow-up phone calls from Hazel, stating that there was still no response from the Contractor Relations Department, but after February 25, 2021 (the last follow-up phone call), the follow-up phone calls just stopped. I had previously informed Hazel that it was very difficult for me to talk on the phone, because of my job. I work for healthcare, and within a call center, so it was/is very difficult for me to make outgoing phone calls and/or answer incoming phone calls. I have also been working over-time due to the COVID pandemic; therefore, this inconvenience is more of an inconvenience to me to have this head-ache dragged on for so long, which was very unnecessary to begin with if AHS had employees who were accountable. On February 26, 2022, I tried to contact Hazel to inquire about the status of the escalated case that was submitted to the Contractor Relations Department. I spoke with a female representative (did not get the representative’s name), who stated that she was unable to directly connect me with Hazel; however, she would send a message for Hazel to contact me back. It is now March 14, 2022, and I have yet to receive a follow-up phone call from Hazel, the Escalation Department, nor the Contactor Relations Department. My credit is very important to me. I pay my bills the day after I receive them. I have a perfect credit score. I don’t want this one little mistake, from American Home Shield, to ruin the credit that I work so hard to maintain. Just because the contractor, who American Home Shield had dispatched, were unknowledgeable about the process/procedures of payment/reimbursement between both companies. I would like for this minor problem, which turned out to be an unnecessarily-lengthy issue, to be resolved once and for all. I would also like a confirmation that this issue has been resolved, so that I can submit to the credit reporting agencies.
Bahiru, Woodbridge
On Mar 12, 2022
American Home Shield (AHS)
I have had an AHS contract for a year and half with no service call until last week. We called for a technician and sent pictures with a description of the issue we were having. A couple of days later, the technician showed up, stood right by the foyer, looked up and said this won’t be covered by your contract. Mind you, we spoke over the phone, sent pictures of the problem that he came to look at two days prior. And now, I’m down $125 with no service. Calling AHS was a waist of time.
Marcus House, Woodbridge
On Mar 25, 2021
American Home Shield (AHS)
I was with them for over 10 years. The quality of work is excellent. The speed of response for service calls is excellent. The coverage is wide and I never had any problem with them saying an item is not covered in over 10 years. Those are the positives. The negatives are: - They will keep patching up an equipment till the very end to ensure they don't have to pay to replace. - When they do have to replace the ceiling will get you a replacement but usually not a quality replacement. On my AC unit for example that finally failed, I ended up paying for a quality system totally out of pocket with no credit. - If you don't pay attention you will sign up for a package that covers a number of items that are not in your home and as a result you are paying a higher premium because of that. Better to go with another company that covers just what you need for a much lower premium at a lower deductible (service call fee). - If you ever decide to cancel, they will charge you a fee (approx $75) and they don't tell you this until they have completed the cancelation process and you are out the system. They really should disclose this up front. This is with 10+ years of payments. - The plans auto renew with price increase each year and no advance notice of price increase. I literally did not know the price was increasing until this year. This was the reason for my cancelation.
Troy Price, Woodbridge
On Oct 25, 2020
Lowe’s Protection Plans
They totally screwed me! Failed to fix my dryer, then washed their hands of it when my warranty expired. I’ll never use this service again. Not at all worth it. Avoid at all costs.
Denise , Woodbridge
On Jun 25, 2020
American Home Shield (AHS)
It was a great experience; schedule service and I was notified about the date and time. Repair tech arrived on time and fixed issue. Will continue to use this service. All tech are professional and knowledgeable.
Joseph Avery, Woodbridge
On May 27, 2020
American Home Shield (AHS)
I have used the American Home Shield protective insurance on a number of home issues including electrical problems, plumbing problems, HAVC issues, etc. I have also used other home warranty companies in the past, and I have had less hassle using AHS\'s service than other companies, and experienced no broken promises like reneging on agreements experienced with other companies, and no problems using American Home Shield. Their automated on-line service has worked exceptionally well, and all the service companies arrived on time and were extremely efficient in finding the problem and fixing it. I am pretty critical, but I have to admit I have experienced no problems with American Home Shield, and their service has been excellent. I will continue to use them.
Alice Fountain, Woodbridge
On Mar 23, 2020
American Home Shield (AHS)
So far it has been a great experience...no complaints. The technicians that have come about our refrigerator have been very nice and explained everything clearly. I\'ll be sure to post another review once our situation is completely resolved
Luis, Woodbridge
On Mar 01, 2020
American Home Shield (AHS)
Home warranty responded in a timely manner to have a tech evaluate my washer repair. The part required to complete the repair was ordered and the report was completed to my satisfaction. The technician was very polite and knowledgeable and completed the repair in no time.
kristine d barnhart, Woodbridge
On Nov 26, 2019
American Home Shield (AHS)
Great experience. Garbage disposal wasn\'t working. Filed the claim and that day had an appointment to get it fixed.
Abe, Woodbridge
On Aug 21, 2019
American Home Shield (AHS)
Super rude customer service agent with worst attitude Mike Sanchez, I am super disappointed at the level of professionalism I have AC issues and he won’t help at all just to let me know the time frame they will be coming etc... very bad service and super rude agent
Kilday N, Woodbridge
On Jul 10, 2019
American Home Shield (AHS)
I called for service on a couple of slow draining drains, the service guy came right when he said. He was very pleasant, got my drains flowing freely and made some very good suggestions on how to keep them clogging without using harsh chemicals which could harm the pipes. Totally worth the cost which was only the service fee.
Jesse Barron, Woodbridge
On Nov 21, 2018
American Home Shield (AHS)
The vendor showed up on time, recognized the work needed to be accomplished and made the necessary repairs quickly and efficiently
Darren Hall, Woodbridge
On Aug 14, 2018
American Home Shield (AHS)
Very satisfied with all work done. Recently replaced my old side by side refrigerator and dishwasher with new GE products.
Martha Guillen, Woodbridge
On Aug 06, 2018
Old Republic Home Protection
This is the horrible customer service I am trying to call all day and they never answer they put me on hold all day and never respond me . I will cancel the policy.
Galai Ceesay, Woodbridge
On Jul 31, 2018
American Home Shield (AHS)
Very please with AHS. Been with AHS over 3years and always appreciate the prompt response I get when I called for repairs.
Mary, Woodbridge
On Jul 25, 2018
American Home Shield (AHS)
I had 5 contractors to come to my home to repair my stove top. Every and each one of them said; we will come back to repair and never seen them again. This has been going on for 2 months. I called today to check on my last contractor to see what is going on; the operator told me I need to order a part and he connected me to their part department; I was on hold for 15 minutes. I had to hang up. Unbelievable. I am beyond upset.
Omar, Woodbridge
On Apr 18, 2018
American Home Shield (AHS)
I am very disappointed on my last service that I received for my A/C unit that I was told by the technician that the permanent fix is to replace it, but when AHS called me they got a different story that it can be repaired but failed to acknowledge that the problem will reoccur again.
Stanton Olsen, Woodbridge
On Mar 24, 2018
American Home Shield (AHS)
They need to vet their contractors better. There is no reason it takes 11 days to fix a leaky toilet, especially when it only needs a flapper. Unbelievable. There is no way I\'m paying a $75 service charge for a plumber that can\'t replace a $5 flapper in acceptable timeframe. I asked to speak with AHS supervisor on 3 separate times, and they still haven't gotten back to me... I contacted the plumbing company and they still haven't return our calls, just found out that they should have it in another 4 days. Enough! A trip to Lowes and I fixed it in a few mins.
Russell Williams, Woodbridge
On Mar 18, 2018
American Home Shield (AHS)
Timeliness and customer service is a priority. My overall experience for this service was great.
