over 100,000 user reviews and research-intensive expert opinions.
ALLCOMPANIES TOOLS BLOGS
over 100,000 user reviews and research-intensive expert opinions.
Last updated: September 28, 2023
CITY:
Olympia
COUNTRY:
Thurston County
STATE:
WA
POPULATION:
167094
AREA CODE:
360
ZIP CODES COVERED:
98501, 98502, 98504, 98505, 98506
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They are the pioneers in the home warranty industry. The company has 15,000 licensed technicians nationwide. AHS plans come into effect 30 days after the date of purchase and lasts for 12 months.
APHW has been in the industry since 1999. The company is known for providing roof coverage and accepting invoices for repairs from technicians they couldn't dispatch. APHW offers several benefits to its customers, such as allowing the customers to get their preferred technicians, among others.
The company was founded in 2008. They have a vast network of skilled contractors and dedicated customer support representatives who offer high-quality services. HSC plans come into effect within ten days following the payment.
They have more than 35 years of experience in the industry. They offer several benefits to their customers, including flexible payment options, 30 days money-back guarantee, unlimited service calls, etc.
The company has been protecting homeowners since 1996. Their policy comes into effect immediately and lasts for 13 months. They are committed to customer satisfaction and therefore offer 30 days recall period on labor and 90 days on parts.
They are one of the leading home warranty companies in the industry. They are known for covering appliances and systems with unknown pre-existing conditions and Protection against rust and corrosion.
Founded in 1980, 2-10 Home Buyers Warranty has protected more than 5.8 million homes across the United States. Their policy comes into effect 30 days following the purchase of a warranty plan.
Check out the best home warranty companies in washington
Kc, Olympia
On Jun 28, 2022
Lowe’s Protection Plans
Don’t do it. Over two weeks since the service tech came out….parts “back ordered” with no expected delivery date and A&E refuses to call the distributor to see if the part is even available. They say the will wait 3 weeks and see if they ever get it. If they don’t they’ll send the order back to Lowes. They had scheduled the repair for today but never called us or notified us in any way. Just we’re not going to show up.
ROBERT GOODING, Olympia
On Nov 08, 2019
American Home Shield (AHS)
Great service!
Vittoria S Vogan, Olympia
On Apr 10, 2019
American Home Shield (AHS)
We signed up for the yearly tune up via Home Shield under our warranty. Noah from Mountain Heating came out and did the tune up and informed us they would have to have the system replaced. Currently we are in the process of this so I am not knowing what to expect however so far things are going fine. We will see.
Teresa Martinelli, Olympia
On May 01, 2018
American Home Shield (AHS)
Moved to a new state. House about 10-years old, as were appliances. Until fully settled having AHS is a good idea for those pesky issues that arise with obsolete appliances. One is buying insurance for home repairs and the trust factor is that AHS selects or contracts with companies with integrity and service to the customer.
Brett Riedmayer, Olympia
On Apr 08, 2018
American Home Shield (AHS)
Worst Experience ever right from the start. Send not reputable workers to your house. Had both problems with plumber and electrician. Ended up loosing money with this company. Avoid Please already have told all realtors in Olympia area and have the realtors spreading the word.
RJ Barber, Olympia
On Jan 12, 2018
American Home Shield (AHS)
My water main burst 2 days before Thanksgiving 2017. A friend told me the repair probably would not be covered so call my home warranty company prior to any service calls to verify coverage. I pulled out my contract and skimmed through it trying to find any specific exclusions for location of plumbing leaks. I coudln\'t find anything regarding an exclusion for leaks outside the house but I did find that if a repair was not covered and a service call was made I would have to pay the service fee anyway. I called AHS a number of times that day asking for verification that it was a covered repair as I did not want to waste a service fee charge on a service that my friend believed would not be covered based on his experience. I should have listened to him... I specifically stated during the phone calls my intent was to avoid the service charge if the repair was not covered . I clearly articulated the break was between my house and the street. They told me it was covered, it should be covered, they saw no reason why it shouldn't be covered etc. I asked for verification that there were no provisions in the contract not to cover a pluming issue outside the house. In response I was emailed a part of the contract that verified they covered plumbing leaks with no other stipulations. So I committed to my service request and made arrangements with the contractor. I even explained to them in great detail that the leak was outside between my house and the street. There was no indication even then that it would not be covered. The contractor showed up and immediately informed me the repair would not be covered and I'd have to pay out of my own pocket. I asked him to call AHS and verify. AHS called me in just a few minutes and told me then it was not covered. I requested where in the contract that was stated and explained the number of phone calls I had already gone through and was assured it was covered. His only response was he was happy to send me an email with the specific wording and location in the contract that voided the coverage. I asked then for a refund on the service charge because I had done my due diligence to ensure it was covered and they led me to believe it was. The answer was no. He did send me the verbiage in the contract that excluded this plumbing repair. Now I know. The contractor tried to fix the repair after I dug up the line to save myself some money. After almost 6 hours of trying, he finally told me his company did not do outside plumbing repairs and he had tried his best and failed. Fortunately that company did the right thing and they did not charge me for any materials they consumed during their time nor did I have to pay for their time. Their charge was $0 and a phone call from the manager apologizing for wasting my time. I will give them a very high rating for that even though they failed to accomplish a fix. Still not happy they did not tell me during the initial phone call that the repair of a broken water main was not within their capabilities. To this day AHS will not refund the service charge that they tricked me into obligating myself to. I did my due diligence and they took advantage of me by lying about coverage then charging me for believing their lie. Twice during conversations with them about trying to get my service charge refunded their staff became rude by talking over me and just repeating the same sentences over and over without answering any of my questions. The last person I talked to just hung up on me because I would not accept her non-answers to my questions. To this day AHS has not and apparently will not refund me for the money they defrauded me of. To their credit, I have not had any other experiences like this and I have used them at least three other times in the past 12 years. For previous experiences they get 2 stars but for the most recent nightmare experience they lose three.
Brenda Coleman, Olympia
On Jan 02, 2018
American Home Shield (AHS)
Customer service wait time is extremely long, over 1 hour sometimes. Unacceptable! Otherwise, have been a customer for 18 yrs.
Hernandez, Olympia
On Jun 16, 2016
American Home Shield (AHS)
BUYER BEWARE!!! Coverage from American Home Shield is a total sham. We purchased this insurance last year and every single time we had a service call, a tech would come out, we paid our $125 service fee, and then they denied coverage for the actual repairs so we were always stuck with the full bill plus the service fee. We filed two service claims for our AC and garage door opener. Every single time they cited some technicality for not covering the repair. On the AC - they stated it was a manufacturer issue. On the garage door opener - they stated the issue was with our type of door. They write their contracts so that the most common types of repairs required are not covered. Total waste of money and lots of unneeded stress.
Edward Wulff, Olympia
On Nov 01, 2015
American Home Shield (AHS)
Riley Enterprise contractor did a wonderful job fixing 2 of my toilet tanks. They made sure they cleaned up after there mess and they explained what was wrong and how they were going to fix the problem. They came right away to do there job. I'm very pleased with them.
Carolyn Ladd, Olympia
On Feb 05, 2014
American Home Shield (AHS)
Our furnace would randomly not start on very cold mornings. We finally gave in and called AHS who sent out a contractor very quickly. He was very prompt and courteous and informative about more than one issue with our furnace - even showing me the cracks in the heat exchange. Since the furnace could not be repaired, the contractor contacted AHS who informed us that the furnace would be replaced. The new furnace was installed within a short time period by another courteous, efficient serviceman. We were very happy with the overall experience.
