Home Warranty Companies in West Virginia

Joel David Conner, Charleston

On Dec 24, 2018

American Home Shield (AHS)

I have had their service now for two years and have made 3 calls to them. Each time service was quick and painless. The technicians have been knowledgeable and courteous. Not to mention helpful with tips on how to do preventive care on my a/c and heater. Would highly recommend.

Henry, Martinsburg

On Aug 15, 2018

American Home Shield (AHS)

AHS responds very quickly to service requests made on-line. My experiences with the companies sent by AHS to make repairs have been very good so far.

Karen Thompson, Vienna

On Jul 09, 2018

American Home Shield (AHS)

AHS was called a day or two before 4/26/18...sent a repair service person out on the 26th of April and he could not determine at that time if the A/C needed to be replaced. Then the awful weather started in May and the repair people were called out again 6/18/18. After 3 hours of checking things out it was determined that the unit needed to be re...View Moreplaced. I got a call from them a few days later stating that the repair people determined that the unit needed to be replaced so be it. It is now...7/9/18 and still not replaced. I thought I was going to die in this awful heat. This timeline is WAY TOO LONG. I spoke with a AHS "Ryan" on 7/5/18 and he could not find out why my unit had not come in yet. He said he would get back to me the next day ..Friday if not Monday 7/9...as of 2pm today 7/9 I have NOT heard a thing from AHS. Nichols H&C spoke with AHS and AHS is giving them the same run around. This will be reported to BBB if it not fixed soon. Very poor service. Karen Thompson View Less

Carole Griffith, Shepherdstown

On Mar 26, 2018

American Home Shield (AHS)

Have had policy for 8 years and have never been unhappy with the service. The repair companies that they use are outstanding.

Jane Ruberg, Charles Town

On Mar 24, 2018

American Home Shield (AHS)

High monthly cost, high service fee Timeliness of repair scheduling good Service providers excellent Replacement value good

Henry Becker, Martinsburg

On Mar 10, 2018

American Home Shield (AHS)

When requesting repairs, I have found that AHS responds immediately with the name of a contractor. I have not had any trouble getting repairs done, and so far the servicing companies have done thorough work. However, I do feel that the deductible and the monthly fee are a little high.

Ashley Sickles, Morgantown

On Jan 09, 2018

American Home Shield (AHS)

STAY AWAY FRM AHS!!! First off: I have had a claim reimbursement in for over 60+ days now! I have been told it was mailed twice now. I still do not have it. I have had to pay late fees, etc to the contractor because of AHS\'s lack of fulfilling their promises. I have contacted customer service numerous times & get the same answer "its been mailed"....View More Well, I want tracking on it & it expedited at this point! I am over constantly waiting and you can deduct $$ for my monthly fees instantly but can't reimburse me? Secondly, they send crappy repair services and I have had to pay a $100 deduction 3x's now for the same issue. RUN RUN RUN RUN AWAY!!! View Less

Donya Gamache, Hedgesville

On Nov 24, 2017

American Home Shield (AHS)

Having an AHS Home Warranty was the best decision we made as home owners. It has saved us a lot of time and money for repairs. We have been in our home for 4 months now. So far, we have had a new hot water heater installed, an over the rage microwave repaired, our HVAC Unit has had the coils cleaned and a plumbing leak fixed all for our service cal...View Morel fee of $75 for each call.View Less

Robert McFarland, Inwood

On Jul 15, 2017

American Home Shield (AHS)

I recently had both my A/C and trash compactor worked on. Both companies arrived in a timely manner and were very professional. My only problem with this warranty is the poor coverage for refrigerant. They only cover about 20% of the cost.

Adarsh MD Kancharla, Martinsburg

On Jul 12, 2017

American Home Shield (AHS)

Wait time to schedule over phone is very long and the personnel cannot help after hours with scheduling ge appointments after hours. Waited for 80 mins to be told to call in working hours.

Bob Rodrigues, Charleston

On May 27, 2016

American Home Shield (AHS)

My hot water heater began to leak and we had water spreading throughout the basement. I played the service call online at 6pm on Wednesday. The contractor called at 8:30 am on Thursday and they were at our residence by 11am that same day. The quickly diagnosed the problem and the water heater needed to be replaced. They ordered the replaceme...View Morent heater and were back the next morning and had it replaced within 2 hours. The experience was very smooth with no questions asked by the contractor or American Home Shield.View Less

Janet Mann, Elkview

On May 01, 2016

American Home Shield (AHS)

Been awhile , but service has always been great . American Home Shield is always there for you in hours of calling. Don't know what I would do without there plan...Wouldn't have things in repair at my home.Have great contractors for any job. Carol Just rel

H D, Martinsburg

On Apr 27, 2016

American Home Shield (AHS)

We have called AHS for problems with our plumbing as well as multiple HVAC issues. Their response time has been second to none. We have always had a tech out the same day or the next day. The techs we have had (one plumber, two different HVAC techs) have always been knowledgeable and fixed any issue we were having. More importantly they fixed it ri...View Moreght the first time. I wouldn't hesitate to recommend AHS and have done so multiple times.View Less

Kimberly Lemieux, Weirton

On Mar 31, 2016

American Home Shield (AHS)

The service of AHS was great and the contractor called within 24 hours of my service request. The contractor was friendly, well kept, very helpful and got everything fixed in a perfect amount of time.

Angel Sanders, Moundsville

On Mar 27, 2016

American Home Shield (AHS)

I love AHS! I have recommended it to my friends. I feel safe knowing that if something goes wrong with my house, it is covered! I have called twice and both times I was treated very well. The service was professional and in a timely manner.

Kit Williamson, Charleston

On Feb 02, 2016

American Home Shield (AHS)

I have had Anerican Home Shield coverage since 1997 and have had great response whenever I have had to call for servicing. The service company employees are friendly and knowledgeable with completing the repairs. The coverage of multiple items is a big plus. Over the years I have recommended American Home Shield to over a dozen of my friends when t...View Morehey have purchased their homes. This plan cab't be beat by any service plan out there.View Less

Blake Legler, Charleston

On Sep 09, 2015

American Home Shield (AHS)

American Home Shield provided the best experience possible. It was very easy to setup a service call and the the service company was out at my house the next day (very fast). They completed the repair with no issues and everything went smoothly.

Rick Clouse, Huntington

On Sep 03, 2015

American Home Shield (AHS)

I called American Home Shield and needed my heating unit fixed. It had just snowed about 4-5 inches and it was still snowing on a Sunday. In the South 4-5 inches of snow shuts down the state. AHS got somebody to call me within about 15 minutes and the tech arrived about two hours later (weather). He diagnosed the problem but did not have one of t...View Morehe parts on his van. He drove to a local HVAC store, got the part, brought it back and fixed our problem. This guy wen tthe extra mile +. I called AHS and his employer and told them "Great job and thank you!" I tell everyone who complains about having work done on their home and the cost to call American Home Shield. I know it has led to at least three new customers. Thanks and well done.View Less

Michael Melton, Kingwood

On Aug 12, 2015

American Home Shield (AHS)

Although my home is the only 8 years old, I experienced several problems with the three A/C units during the past two summers. Each time, I contacted American Home Shield and was immediately contacted by a local reputable company who set up a prompt appointment and corrected the problem. It was very reassuring to know that this company, unlike many...View More others in this business, is truly honest and customer oriented. So glad we had, and will continue to keep, this AHS policy!View Less

Roland Krevitt, Shinnston

On Aug 08, 2015

American Home Shield (AHS)

I had two problems lately. 1. My water softener stopped working. The contractor AHS assigned did not call me for an appointment by 48 hours so I called AHS and said I wanted to use someone who I know would fix it right. AHS agreed to let me use a non-AHS contractor since they are the ones who make and installed the water softener. The contractor ca...View Moreme out, on time, wrote up an estimate, got approval from AHS and rebuilt my water softener on the spot and within 2 hours. No coming back with the parts - they keep them on their truck. These guys know what they are doing. They should be part of AHS. The are United Plumbing Contractors of Campbell, CA. I paid the contractor, submitted my invoice and within 10 days, I received my refund (less the $75 service fee). The only negative issue was the rudeness of the contractor contact at AHS. She just didn't understand what was going on and when I tried to interject a comment to clarify what she didn't understand, she basically told me to shut up. The contractor told me that frequently they have encountered rudeness from the contractor department at AHS. On the other hand, I have been in the same room when various contractors have called for approval for a repair and it seemed to go smoothly. So it is not a widespread problem but when it does happen it is irritating. 2. The reset breaker on my water heater kept tripping. AHS set me up with a contractor. Since I could easily reset the breaker myself, it was not an urgent situation so I scheduled a visit with the contractor for the following week. They came out, diagnosed the situation as a faulty heating element, obtained the parts and returned the following week to replace the parts. Good job. I have been working with AHS for 10 years. I know the system well so I find it easy to make a service request. I have probably made 20 service requests and every time, the customer service people have been great - helpful and efficient.View Less

Barron Nesselrode, Morgantown

On Jul 26, 2015

American Home Shield (AHS)

American Home Shield was there when we attempted contact. Although we did not have our account number handy the AHS rep moved right to our address data for customer verification--note--usually if you don't have your account number you can't go any farther on a "maintenance call". / / AHS assigned us a great contractor. His admin staff called us ...View Moreright away to arrange an appointment. That went very well as the contractor assigned us a supervisor to conduct the initial visit. He really knew his stuff, pointing out that our hot water only needed an increase in the heat to allow for the much colder weather we were having at that time--note that it is unusual for a contractor to find a no charge maintenance item on his first visit. The hot water in our upstairs bathrooms (3) improved very quickly after the gas heat was increased. The contractor also checked all three bathrooms and kitchen sink to insure the hot water was getting there quickly/at optimum temp. All but the kitchen hot water temp was satisfactory. The contractor took action, working with your staff, to fix the kitchen problem; which was satisfactorily completed within the same $100.00 "house call". //end//View Less

Rodger King, Charleston

On Mar 11, 2015

American Home Shield (AHS)

The first two technicians that where sent arrived at the appointment time, inspected the heater & said that it would require a complete wire harness replace ment & it would have to be ordered & where not sure when it would be available, the next day the heat & air company called & made a appointment to have there senior technici...View Morean come out & take a look at it, he also was on time, he decided that he could rewire the furnace himself & was finished in a hour, so far the furnace is working as expected, so in conclusion, I am satisfied with company, all of the technicians were courteous & clean.View Less

Vincent Angell, Beckley

On Jan 03, 2015

American Home Shield (AHS)

It was about June and the summer heat was arriving. When it got to the point of being too warm not to have the air conditioner turned on we finally had to turn it on. I noticed that not much air was coming out of the vents...I called AHS and reported the problem. Within 24 hours I was called by a company called Air Tek here in the Sacramento area...View More. It was Doug that came out. After analyzing the problem he said that we would be without air conditioning for a few days. The bearing for the blower was broken and had to be replaced. with only a screw driver and a tape measure he measured the bearing and was on his way. I was called the next day by his company and they would have to order the part. A few days later I was called for the installation appointment. It was the next day that Doug came back. He pulled the blower out, took it outside and started working on it. After working on it for a couple of hours and then washing the blades down with our hose, he brought it into the house and installed the unit. He had explained that not only did he replace the bearing but the second bearing also. The shaft that went through the bearings was also replaced because of damage of the bearing being out of round. He also replaced the motor because when he was there before the motor was extremely hot because of the bad bearing and normally that would eventually due harm to the motor in the near future. He wired it back up and it worked perfectly. Another note is that when he used the hose to wash the blades he took to the hose, stretched it out and neatly coiled it up better than I could ever do. About a week had passed and my wife and I were enjoying the cool air and decided to call Air Tek. I called and talked to the owner's wife. She asked if everything was OK. I said I just wanted to call and tell you how professional Doug was and would call them in the future for any other problem. That was impressive. I have since recommended them to others. Thank you Air Tek and AHS for making me a happy and loyal customer.View Less

Sam Wellington, Summersville

On Dec 12, 2014

American Home Shield (AHS)

The contractor responded in the first hours of the next business day and booked an appointment for the same day. He arrived within the window identified, and called 15min before to advise he was on his way. He was presentable (neat, tidy and polite) and was very thorough. He took the time to test the system after the repair to ensure that there had...View More been no additional damage caused by the original problem. He completed the job efficiently and was courteous throughout.View Less

Michelle Sivik, Hedgesville

On Aug 08, 2014

American Home Shield (AHS)

I have had nothing but good experience with this company. This is the best investment I have made. Gives me peace of mind that is something goes wrong I have enough money to fix it. Customer service has been excellent, they seem to truly value me. Very professional and timely. They want to get your problem fixed for you as fast as possible. The on...View Morely down side is when I had my washer fixed I had to wait for parts, and had to wait like a week to be seen. I know a washer isn't something you need ASAP but just wish that I could have got a local repairman sooner. I do realize that my not be possible. My repairs have been handled and fixed 100%. I have told everyone how happy I am with this company.View Less