Top Wisconsin Home Warranty Companies

Susan, Milwaukee

On Mar 05, 2022

American Home Shield (AHS)

There are many things that American Home shield repairs and takes care of well. My review is specifically in reference to appliances & AHS working with Sears A&E! On multiple times we have told you that we will not work with Sears because our average for refrigerator repairs is over 3 months! Our stove was so long in one of our rentals that I had t...View Moreo purchase the stove because I had a tenant that had to cook their food that was over 3 months the last time we called in we specifically said we would not accept appointment with Sears. After going to the three different levels in management we were assured we would not be given Sears. Less than 24 hours later our assignment was posted & it was Sears! Even worse the man who came out proceeded to tell us that it wasn't the appliance it was the line although we had hooked up a different stove to it just days before and it did not have the smell. Absolutely my engineering husband knew that it was absolutely 100% the stove. Worse yet I'm out $400 for buying a stove because AHS failed to repair mine in 3 months. I've heard tell that it's hard for every repair company to get things done & for parts to show up. That's escapism. Especially since on each of these conflicts I called different companies in Milwaukee and all were able to get out within 3 days even though a reassignment from Sears always took a month. Those reassignments were not because of us ever they were sick workers, broken down truck, sorry too busy and then of course we're going to reschedule you & it'll be at least a month. Then you get the part & it'll be at least a month before we can come install it. As you can see I'm horrified by this lack of customer service specifically through Sears. Milwaukee is not a small community so there's no way I'm going to be told that only Sears is available. Next I called in to let you know that I sold one of my properties and that the account could be dropped. I was given bogus bogus reasons that I couldn't cancel or I should see if the new owners want to keep the policy. To be honest I would have canceled anyways. Sadly you have at least nine accounts with us in month I will be dropping three more and as soon as I can find a new company I will be dropping all of our accounts. Definitely by our March renewal. It really is a shame because I love the company for many other repairs. But as long as you can send continue to use Sears A&E there is no way we will be your clients! Here's hoping that you will review your phone calls& your subsequent information and refund us our $400 for the stove but I purchased since Sears failed to show and repair or replace.View Less

Tanza Burch, Milwaukee

On Feb 22, 2022

Cinch Home Services

I am very disappointment in Cinch\'s refund process. I sent in a check to pay for annual services. A couple days later, I decided to cancel as my daughter has a plan in place. They told me it would take 14 business days to receive my refund. Today is the 17th business day and now the Cinch representative is stating the check won\'t go out the d...View Moreoor until the 21st business day. Cinch is communicating inconsistent information. This is not fair practice - essentially we are paying for two warranties until they send the refund. Cinch had no problem cashing our check as soon as they received it but they seem to have trouble reimbursing us. Now, I have a confirmation number for a refund and confirmation callback number to speak with supervisor. Unreal, unstructured.View Less

Loretta Suzda, Hartland

On Feb 06, 2022

American Home Shield (AHS)

N*** called, arrived 35 minutes later. As far as I can tell he did a good job replacing my garbage disposal. I was impressed. I would ask for him again if I needed work done.

Julie, Plover

On Jan 18, 2021

Lowe’s Protection Plans

If you live in central Wisconsin, I would not recommend getting the extended warranty on an appliance purchased from Lowes. We mistakenly did this for a washing machine and were locked into their contracted service repairer. These servicers are not local. They come from Green Bay or Eau Claire, and you must wait extra time until a technician can be...View More scheduled for an entire afternoon. It took four service visits over 10 weeks before it was finally determined that the washer should not be fixed. (More and more parts were ordered, and the technicians didn’t look to make sure the delivered parts were in good working order or that what they were ordering would completely solve the problem.) At that point we were refunded our purchase price without any problem. However, during that 10-week period we spent more than $200 at a laundromat and wasted countless hours there. Lowe’s reimbursed us $50 of that $200 spent. View Less

Andrew Feller, Grafton

On Jan 08, 2021

American Home Shield (AHS)

Horrible customer service. 8 days (so far) with no heat in my home, no answers, no followup, and no offer for solution. Called 2x a day for 5 days, they would only communicate with my technician but were not able to preform repairs due to AHS\'s in ability to approve the work order based on their diagnosis and AHS not being able to acquire the par...View Morets required. View Less

Joni, De Pere

On Dec 02, 2020

American Home Shield (AHS)

I have had very good experiences with American Home Shield. Each time I need service, I go on-line to request it, and within 2-4 hours, I get a response from AHS with the name of a company who has been assigned to me, and who will be contacting me to set up an appointment for service. During my most recent service call, the technician was unable to...View More fix a 25+ year old appliance. He called in to AHS that he was unable to fix the appliance. This technician told me the company will probably be sending me a check to go buy a comparable brand to replace my old appliance. That was two weeks ago, and I haven't received the check, but I'm guessing it's coming?View Less

Mike Douglas, Lodi

On Sep 18, 2020

American Home Shield (AHS)

THIS COMPANY IS ABSOLUTE PROFOUND GARBAGE! 2 weeks in to the process of getting a blown out furnace repaired. I have been a customer for over 5 years. This is appalling, as I have followed all the guidelines, time frames, and rules with them. As I am writing this I have been on the phone for over an hour today, getting nowhere as has been the daily...View More routine for 2 weeks. Per WI state code due to possible Carbon Monoxide poisoning, the gas has been turned off to my home for 2 weeks. They are well aware of this and could care less apparently. I own my own construction company and understand contract law, next step, I'll get the furnace replaced at my expense. Then let my legal team handle this debacle. ABSOLUTELY DISGUSTED! If I treated my clients this way I would be immediately sued and out of business. 1 star because I can't give a negative.View Less

Joanne Cross, Milwaukee

On Jun 26, 2020

American Home Shield (AHS)

Such a great experience. I put my call in that my AC wasn\'t working and I had a repair scheduled for the same week. The guy was thorough and cleaned up everything before leaving.

Charles Ampong, Madison

On Jun 24, 2020

American Home Shield (AHS)

AHS was prompt in their response to fix my broken water heater. I joined this insurance not too long ago but they were ready to help solve a critical problem by replacing it. Their customer service is awesome and prompt.

Andrew, Milwaukee

On Feb 25, 2020

American Home Shield (AHS)

The repair were great and fast. Submitted a request on Sunday night, came on Monday and found he needed to order some parts. Parts on Saturday and the came back on Monday fixed it.

Ellen Furman, Appleton

On Feb 19, 2020

American Home Shield (AHS)

Any time I have had to contact AHS I have had great customer service. Also, I get an immediate response from the company that I need my service from. It has been a positive experience for me.

Doreen Lynch, Oshkosh

On Feb 05, 2020

American Home Shield (AHS)

I now have a new bathroom faucet! The plumbers worked with their office and AHS honestly and professionally. I am extremely satisfied with the new model and all services to resolve this.

Karen Starich, Pewaukee

On Apr 11, 2019

Cinch Home Services

In 2018 my water softener failed. I called Cinch and within 24 hrs I had a service appointment. The technician was very knowledgeable and professional. He deemed my unit needed to be replaced. The equipment was ordered and the final install was done within a week. I give Cinch 5 stars and would recommend this warranty to my family and friends.

Cheryl L Luebke, Waterford

On Jan 17, 2019

Cinch Home Services

Definitely a 10.. The prompt, smooth way this was all handled. How quick this was repaired and even the company that I worked with.. I was surprised.. Happy.. I would recommend them to anyone.

Debbie Konczal, Neshkoro

On Jan 10, 2019

American Home Shield (AHS)

My refrigerator went out the a week and a half before Thanksgiving. The first repair service they booked was a week after I requested service from a repair service in a different part of the state. I called and told them that was unacceptable. They gave me a different LOCAL repair service (I specifically ask BEFORE I signed up if they had LOCAL ...View Moreservice providers). The repair could not be made so the next contact was that they would be SHIPPING me one with a delivery date 2 weeks out!!!!!! Ridiculous! I did not except that and ended by purchasing one locally BUT it cost me an additional $200 because they only allowed a rediculously low amount! I believe it was 6 phone calls to get this situation resolved. This week my sump pump went out. Again I filed online and the pump was listed under plumbing. I recieved an email that a service provider (at least this one WAS local to begin with) would contact me within 24 hrs. The plumber contacted me the same morning and got the repair done THAT day. The next day I recieved a phone call (left a message) that the claim had been denied because they only cover sump pumps for ground water and mine was for my washing machine. Another thing I specifically ASK the sales person BEFORE we purchased and not one word about 'ground water only'!!!! I called within 10 minutes of recieving the call and was on hold for OVER and hour before I spoke to someone!!! The first person could only read from a script and it was evedient she had no idea what she was saying! I ask for a supervisor and was put on hold for AN ADDITIONAL HOUR!!!!!!!! The next person gave the same reidiculous 'ground water' crap! I told her at the end of the conversation TO CANCEL my service! I checked my account the next morning to find they had charged the $100 even though they did denied the claim! I called again and did get through in a short time again with the script people! I was then put on hold for over 45 minutes before a person with customer retention came on and was told the $100 is charged reguardless of the denial which is beyond stupid! I would NEVER do business with this or anyother home warrenty company because they are nothing more that rip-offs.View Less

Randy L Eveland, West Bend

On Dec 22, 2018

American Home Shield (AHS)

While we are admittedly a new customer we had zero issues with any of the process from call in to completion. AHS gives you exactly what they say they will. We went with the 3x3 Combo plan. Having had other home warranty companies that charged a lot more for a lot less I would recommend this company..

kristy, Green Bay

On Nov 12, 2018

American Home Shield (AHS)

Potentially can save money on bigger repairs but with the little I have used it, I could\'ve have just saved the monthly payment and paid myself. With the two repairs I have utilized it for this year, unfortunately it took on average 2-3 weeks for my appliances to actually get looked at and then additional time waiting for repairs. I got the run ar...View Moreound on the phone(which typically has a wait time of 30minutes to talk to someone) on why it was taking so long even though they already collected my deductible.View Less

ELIZABETH NEALEY, Hartford

On Sep 28, 2018

American Home Shield (AHS)

I used my AHS warranty to have a leaky faucet and drain fixed. Paid deductible and within 3 days they were fixed.

Mike Schlachter, FALL RIVER

On Aug 28, 2018

American Home Shield (AHS)

Very difficult to find contractor that can fix our appliances. Had absolutely terrible contractor for the under counter ice maker. I had to take it to them then when they finally after about a month, called and said it was done. I had to go pick it up and they did not fix anything. I still did not work. Difficult time finding someone to fix centr...View Moreal vac. When they did find someone after a couple moths, The contractor was very timely and got the job done and was very professional.View Less

Julie Yesko, Fond Du Lac

On Aug 04, 2018

American Home Shield (AHS)

Had to use warranty 2x so far. Both times I received excellent customer, technician service, and professionalism.

Danielle Logan, Madison

On Aug 01, 2018

American Home Shield (AHS)

You are thieves. I am submitting a report of calls, timestamps and account statements to the BBB today. I requested a/c service on 7/9. At this time, to hold the service I was asked to either enter my cc number or checking account – and I did. I didn’t even receive service for over a week, where we went through 90 degree days with no air beca...View Moreuse you only have ONE a/c contractor in our entire region. I received an email on 7/17 requesting the $75 payment, so I paid. On 7/26 you guys decided to steal an additional $75 from me by just stripping it from my bank account without my consent. Since then, I have been getting nothing but a run around from you all on giving me back the money you stole. Every single time I have called, I have been put on hold for up to 20 minutes before someone comes on and hangs up on me (I have these calls recorded and will be submitting these files to BBB). You claimed to have refunded the money you stole from me, but have also accused me of logging in and paying twice (which I just logged in and tried to do and it’s not even possible to make a payment on a service you already paid for.) Your accounts person who accused me of logging in and paying twice was actually YELLING at me and when I asked her why she was yelling at me she hung up on me. You are trying to lie to cover the fact that you are stealing money straight out of people’s bank accounts with no remorse, and when you’re called out on it, you’re hung up on. You have people email you after filing a complaint asking “how can I help? Please call me.” But don’t but a phone number in their email and refuse to respond to the multiple replies you’ve sent them to their initial email. You are a scam and every person employed by this company is profiting off of theft.View Less

Sarah Corinne Kopf, New Berlin

On Jun 29, 2018

American Home Shield (AHS)

I am very frustrated with American Home Shield. I requested service on our non-working air conditioner on 6.18.18. After two opinions that they demanded, we need a new air conditioner- however the contractor that they are making us use is booked 3-4 weeks out. That will be 6 weeks of no air conditioner. AHS refuses to try different contractors to s...View Moreee if we can get a new unit installed sooner. This is completely unacceptable and not at all a reasonable length of time to get an issue resolved. I cannot recommend that anyone use them.View Less

Brad Foster, Waunakee

On May 14, 2018

American Home Shield (AHS)

I like the online service request system, and I almost always get a quick response from the vendor. When I had a very frustrating and time wasting experience with one provider, AHS took them off my list and sent someone else to do the job, with no additional charges. Thank you, AHS!

Robin, Appleton

On Apr 15, 2018

American Home Shield (AHS)

We have had 2 claims, one for the refrigerator, which took a little while to figure out the offer thing, but went very well and they were very fair with it. Gave us equal value and we bought a better fridge. The water heater went out on a Sunday and by Monday at 9am we had a new water heater. It was very quick and easy!

Barb Fuhrmann, Appleton

On Mar 31, 2018

American Home Shield (AHS)

Wasn\'t sure garage door covered, went on line to find policy coverages, very easy to do. called got service request, repair carrier arrived within 1 hour -friendly-professional-prompt service. gone & cleaned up within 1 hour. We were extremely happy. Not sure about paying you instead of carrier, since we always paid them direct before, after small...View More glitch worked out fine.View Less