Complaint Resolution Program (CRP)

Turn the negatives into positives with our complaint center.

#1 consumer research website in home warranty space, now helps you serve your customer.

The Complaint Resolution Program (CRP) helps you as a customer get in touch directly with a representative from your home warranty company through our CRP dashboard. A review submitted under the CRP is undertaken as complaint and give the home warranty company 30 days to resolve your complaint. If you are not satisfied with the result, the review will be published on the company’s profile on our website.

  • Step 1. As a customer, if you write a negative review with an overall rating of three stars or below about your home warranty company on our site you are given the option to participate in the Complaint Resolution Program (CRP)
  • Step 2. The home warranty company receives a notification about the negative review on the CRP dashboard.
  • Step 3. You will be contacted by a company representative through the CRP dashboard. After which, you will receive an email informing you that the home warranty company has responded to your complaint. Also, you will receive a notification on the CRP dashboard that a company representative has responded. You can have a conversation and explain your issue to the representative.
  • Step 4. If your problem has been resolved, you can close the complaint. If not, the review gets published after the 30 day period.
CRP-Flow

Benefits of CRP

  • Your negative review is brought to the attention of the home warranty company
  • The home warranty company’s representative gets in touch with you to resolve the issue
  • Only you, the customer, can close the complaint after the issue has been resolved