The Complaint Resolution Program (CRP) helps you speak directly with a representative from your chosen home warranty company through our dashboard. A negative review submitted under the CRP is taken as a complaint and gives the home warranty company 30 days to resolve the issue. If satisfaction is not reached with the solution offered, the review will be published along with other company reviews on our website
If a negative review, with an overall rating of three stars or below, is submitted on our site you are given the option to participate in the Complaint Resolution Program (CRP).
The home warranty company receives a notification about the negative review on the CRP dashboard.
You will be contacted by your home warranty company’s representative through the CRP dashboard. You will also receive an email informing you that the company has responded to your complaint. Please check your inbox or spam folder for an email from us. You will also receive a notification on the CRP dashboard that a company representative has responded to your complaint. You can have a conversation and explain your issue to the representative on the dashboard chat box.
If your problem has been resolved, you can close the complaint. If not, the review gets published after the 30 day period.