Choice Home Warranty Review 2021 (Get the Facts)
Choice Home Warranty is one of the largest home warranty companies that has been tending to the needs of customers for over a decade, covering more than 1,000,000 homes across the USA. Choice’s service contracts help save consumers from high out-of-pocket expenses on unexpected home repairs or replacements of systems and appliances.
Choice Home Warranty offers comprehensive plans at highly competitive prices. They cover a variety of household systems and appliances like heating systems & ducts, plumbing systems, electrical systems, and water heaters, etc. The plans can be tailored as per the needs and requirements of the customers.
Premium
$370 - $450
Deductible
$60
Coverage Limits
$1.5K
Active States
48
Complaint Resolution Program
Yes
888-461-0359$1,500
Estimated Appliance Coverage$1,500
Estimated System Coverage48
No. Of Active StatesYes
Complaint Resolution ProgramWHY Choice Home Warranty?
- Over 11+ years of experience in the home warranty industry
- Choice Home Warranty is one of the few companies to offer 'roof repair'
- The first month in the home warranty contract is free of charge
- Participates in Complaint Resolution Program
- Offers 24/7 customer care
- Provides the option to customize coverage as per customer requirement
- The coverage limit is $1.5K for each item
Choice Home Warranty Plans
Choice Home Warranty’s protection plans aid you in case of sudden breakdowns of your home systems and appliances. They also make it easier to sell your home, fetching a 3% higher selling price.
Choice Home Warranty offers two plan options, both giving good coverage for a wide range of home systems and appliances. The Total plan offers more comprehensive coverage when compared to the Basic plan.
- Basic Plan: Covers most systems and appliances except AC, refrigerator, clothes washer, and dryer
- Total Plan: Covers all major systems and appliances
Apart from the list of appliances and systems, you can also opt for additional coverage. Choice Home Warranty offers optional coverage for swimming pools, spas, sump pump, well pump, and roof leakage protection which is not offered by most other home warranty providers. They also replace ENERGY STAR qualified products.
CHOICE HOME WARRANTY PRICES & COVERAGE
The average cost of Choice Home Warranty plans begin at $495 for the Basic Plan and can go up to $600 for the Total plan while the monthly cost may range from $25-$60 respectively. The trade service fee would be a maximum of $85 unless the actual repair fee is lesser. The fee will have to be paid regardless of whether the coverage is extended or denied. The first month of your Choice Home Warranty contract is free.
However, if you request a service call, you will still need to pay the deductible or service fee. There is also a 30 day waiting period after the purchase of the contract. This can be waived if the company receives a notice of prior coverage within 15 days from another provider or a report certifying that the home systems and appliances are free from pre-existing conditions.
- Electrical
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Oven / Range / Stove / Cooktop
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Heating System
- Plumbing System
- Plumbing Stoppages
- Whirlpool Bathtub
- Exhaust Fans
- Electrical
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Refrigerator
- Oven / Range / Stove / Cooktop
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Heating System
- Air Conditioning System
- Plumbing System
- Plumbing Stoppages
- Whirlpool Bathtub
- Ductwork
- Exhaust Fans
- Washing Machine
- Central Vacuum
- Pool and Spa
- Well Pump
- Stand Alone Freezer
- Septic Tank Pumping
- Sump Pump
- Septic System
- Second Refrigerator
- Roof Leak
Choice Home Warranty Claims & Customer Service
Choice Home warranty is one of the few companies to have a service recall period on offer. The workmanship guarantee is of 90 days and if the problem recurs within this period, follow up work will be performed at no service call fee. Here is how you can file a CHW claim:
- You can file a claim online through the Choice Home Warranty login portal or by calling the phone number
- Choice Home Warranty will contact an independent service technician to come at your convenience
- Choice Service Call fee will have to be paid by you to the contractor. This amount maybe $85 or the repair cost, whichever is lower
Read the Choice Home Warranty reviews to find out how the claim process works out for fellow buyers.
Choice Home Warranty reviews are largely favorable for the quality of customer service. The company promises to schedule service visits within 2 business days for claims filed during the week and 4 days for weekend service requests.
What are the exclusions and limits of Choice Home Warranty contracts?
It is imperative that you read the service agreement to understand in detail the coverage inclusions and exclusions. Home warranty agreements do not provide unlimited coverage amounts on repairs and replacements. There are upper ceilings on each system and appliance.
Choice Home Warranty will not cover malfunctions due to rust, corrosion, sediments, mold, misuse, mildew, improper maintenance against manufacturer instructions, cosmetic items, missing parts, structural variation, doors, knobs, etc. They will also not do any replacements on account of parts problems within the first 30 days of the contract.
The contract does not extend to commercial-grade systems and appliances you may have. CHW also reserves the right to give cash in lieu of actual replacement (which may cost lower than retail prices for Choice).
The home warranty agreements only extend to single-family homes (including manufactured homes), new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet. Bigger homes will have a different fee.
Unlike homeowners insurance, Choice home warranty does not cover any damage caused by natural disasters, acts of God, etc. It should be noted that although Choice covers items that are past their manufacturer’s warranty, it does not cover defects caused by manufacturer’s fault. It also does not cover breakdowns caused by wilful and negligent use and only offers repair and replacement services to items that fail due to normal wear and tear.
Choice Home Warranty: Worth It?
Choice Home Warranty is a reputable home warranty service provider with a large contractor network. They receive largely positive feedback from customers for providing timely services. As a regular participant in HomeWarrantyReviews.com’s CRP program, they reach out to consumers frequently to resolve issues. Choice Home Warranty may be a worthwhile consideration for owners of older homes or home buyers who have exhausted funds on a new home purchase.
If you are still unsure, have a look at our Best Home Warranty Companies of 2021 for more options.
Comparison With Other Top Home Warranty Companies
Select Home Warranty
Tough Competition
With both companies providing 24/7 customer support, similar coverage limits, and participation in our exclusive Complaint Resolution Program, making a decision isn’t easy.
Roof Coverage
Choice Home Warranty, gives a free month of all-across coverage. Select Home Warranty is also currently adding an offer of a $100 discount to the free roof coverage.
Pricing & Location
Select Home Warranty offers a slightly lower deductible and premium, while Choice Home Warranty has a broader range of optional coverage items in the plans. The service location range is similar to both companies, excluding three-four states.
American Home Shield
Growing Contender
When coming up against American Home Shield, Choice Home Warranty also offers almost nationwide coverage and a comparable size of contractor network.
Pricing Benefits
Choice Home Warranty plans are priced more competitively with a lower deductible and a free month of coverage. On the other hand, AHS offers flexibility in choosing a higher or lower premium amount, offset against a negotiable deductible.
Customization
American Home Shield plans have coverage over more number of items. They offer a customizable coverage plan called Build Your Own Plan for those wanting more flexibility in item choice. They also have appliance discount programs.
Total Home Warranty
New Contender
Total Home Protection is another contender offering discounted repairs and replacements of worn-out home systems and appliances. Though a newer company than Choice Home Warranty, they also offer a similar range of plans and coverage options.
Coverage Range
Both offer limited roof leak repair. THP offers coverage for a sump pump, trash compactor in the basic Gold plan, unlike Choice Home Warranty. THP’s Platinum plan covers two heating and A/C systems units and has more add-on options than Choice Home Warranty.
Pricing & Offers
In pricing, both companies are almost similar, with both offering a free month of coverage. But, HomeWarrantyReviews users can take advantage of a unique, exclusive offer from Total Home Protection that gives $100 off.
CHOICE HOME WARRANTY FAQs
How can I get a free quote from Choice Home Warranty?
The most convenient way of getting a Choice Home Warranty quote for free is through HomeWarrantyReviews.com. All you need to do is submit your zip code and email address, the free quote will be sent to your inbox within 24 hours. No credit card details are required to request a free quote.
Is a home inspection necessary for getting a home warranty?
It is not necessary to get a home inspection but it's a good idea to get one all the same. Choice coverage will be available regardless. They will however not cover any known and unknown pre-existing conditions causing malfunctions.
Do CHW plans come with a waiting period?
Choice Home Warranty coverage starts after the application has been accepted and this contract continues for 365 days. Coverage of equipment and systems can begin before 30 days if the home has been covered by Choice Home Warranty by another contract holder. However, there needs to be proof that shows that there was no lapse of coverage within 15 days of the order date sent by the previous owner.
How much does a Choice Home Warranty Cost?
The monthly cost of Choice home warranty start from $25-$60 depending on the plan. The cost of the plan may increase if your home is larger than 5,000sqft. In addition, the trade call fee is $85 per claim. This fee is paid to the service technician who is sent to your home to repair the covered item.
On the off chance that the cost of the repair or replacement exceeds the coverage limit, you’d have to pay the surplus amount. Choice home warranty does not offer any reimbursement for amounts exceeding the coverage caps.
Does Choice Home Warranty replace appliances?
Choice home warranty service contract does extend repair and replacement services to all the covered appliances. However, most home warranty companies extend replacement coverage to items that cannot be repaired.
Does Choice Home Warranty provide Roof Coverage?
Yes, Choice plans do offer roof leak coverage so you can get roof leaks repaired at a very low cost. It is, however, an add-on option to the Basic Plan or the Total Plan.
Does Choice home warranty cover electrical issues?
Yes, Choice Home Warranty does cover electrical issues as its plan covers the electrical system of the home. It covers most components and parts of the electrical system with a cap of $500 per year.
Does Choice Home Warranty replace AC?
Choice Home Warranty offers coverage for all components and parts of air conditioning systems. However, the contract does not extend to more than 2 systems below 13 SEER air conditioning systems nor does it cover window or portable units. The central air conditioner should not have more than 5-ton capacity and must not be a commercial unit. You can find more information on inclusions and exclusions in your sample user agreement.
Can you cancel Choice Home Warranty?
Yes, you can cancel your Choice Home Warranty plan. Since the plan is activated after 30 days of purchase, you can cancel your plan with a full refund minus a $50 cancellation fee.
In case of a monthly plan, you can cancel at any time during the contract term. On the other hand, if you are under an annual contract, you need to cancel 30 days before the automatic renewal of your contract.
You can send a written letter canceling your policy along with the $50 cancellation fee to effectively cancel your contract.
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Choice Home Warranty REVIEWS
Michael Butler, Siloam Springs, AR
On Apr 16, 2021
I was hesitant to sign up initially since I have had several back experiences with other companies, but I took the plunge and signed up for the six-year plan. I am glad I did. I recently had our 7-year-old washing machine break down and flooded the laundry room. After cleaning everything up and checking everything I could, I placed the call. I explained what was going on and I was told I would receive an ..Read Full Review
I was hesitant to sign up initially since I have had several back experiences with other companies, but I took the plunge and signed up for the six-year plan. I am glad I did. I recently had our 7-year-old washing machine break down and flooded the laundry room. After cleaning everything up and checking everything I could, I placed the call. I explained what was going on and I was told I would receive an email within 24 hours from the repair company. It was less than three hours and unfortunately, they were in another state because there were no companies locally that repaired LG washers. I received an appointment within 48 hours; the repairman was on time and he called to let us know when he was 30 min out. He was able to diagnose and fix an internal pressure line within 60 min after arrival. I was very surprised and very happy with the service and professionalism from the repair company and from CHW. I would highly recommend Choice Home Warranty ..View less
HelpfulPattie Reed, Cordova, TN
On Apr 16, 2021
I called Choice Home Warranty to have my refrigerator fixed as the thermostat in the refrigerator kept going off . They set up an appointment with __________Appliance Co. 8 days out. I waited and the day & time came with no show. I called the Appliance Co. only to find out that they were overbooked and would be out the next day. I waited again for the repairman, no show again. I called them again on ..Read Full Review
I called Choice Home Warranty to have my refrigerator fixed as the thermostat in the refrigerator kept going off . They set up an appointment with __________Appliance Co. 8 days out. I waited and the day & time came with no show. I called the Appliance Co. only to find out that they were overbooked and would be out the next day. I waited again for the repairman, no show again. I called them again only to find out that they had had a fire and did not bother to call CHW to see who they had appointments with that day. I called CHW and they promptly called another company to come out and make the repair. This appointment was set for November 10, 2020. The repairman came out and looked at the refrigerator and left to pick up a part. He returned and replaced the part. He was very nice and seemed knowledgeable. That night the refrigerator went out again, same problem. The next morning I called CHW again and explained that the fridge was doing the same thing as before. Another appt. was scheduled for December 22, 2020. This repairman showed up on time and also had to go get a part to repair the fridge with. He returned and replaced the part. My fridge has and still is working great. I was discouraged and ready to go back to the company I used to use but decided to stay with CHW. April 13, 2021, a Tuesday, my garage door quit working. I could not get my vehicle out. I called CHW and they assigned a company to come out on Friday 16, 2021, between 3:00 PM and 8 PM. I explained I had a doctor's appt. on Friday morning at 8:15 AM. They told me to call ___________ and explain my problem. I called ___________ and explained my problem and the gentleman said he would have someone out the next day. The serviceman arrived on time and discovered that the spring had broken and replaced the spring in no time. He was very friendly and knowledgeable. I was very pleased with the second problem that I had to use CHW for. I feel confident that they will handle any and all problems that might arise in the future with the same concern as before. ..View less
HelpfulJavon Mack, Columbia, SC
On Apr 15, 2021
I filed my claim online and they scheduled AC Advice of SC to come out. Was scheduled for a day that I was going out of town and they rearranged the schedule so they could come before. They came out and fixed my issue and also gave me a few tips for my units. 30 minutes and my air was back fixed. Thank you all
HelpfulEsther Diaz, Glendale, AZ
On Apr 13, 2021
I was very satisfied on how fast the claims were processed and scheduled . The first claim was on my sub zero refrigerator that the control that controls the coolness of the refrigerator was freezing the vegetables.The technician determined that the part needed to be replaced. He ordered the part but told me that that it was going to take a a while for the part to come in. It's been three weeks and t ..Read Full Review
I was very satisfied on how fast the claims were processed and scheduled . The first claim was on my sub zero refrigerator that the control that controls the coolness of the refrigerator was freezing the vegetables.The technician determined that the part needed to be replaced. He ordered the part but told me that that it was going to take a a while for the part to come in. It's been three weeks and the part hasn't come in. I put in another claim for the microwave and dryer and parts were ordered and both were fixed. The dryer is still taking longer to dry the clothes. Still waiting for a bulb for the dryer that was ordered All the technicians that came out were very professional and polite when the technician come back out to install the bulb in the dryer I will tell him that the dryer is still taking longer to dry the clothes. ..View less
HelpfulMary Stinson, Roma, TX
On Apr 09, 2021
First, my air conditioner stopped working. Choice sent out *******, he was excellent. Professional, knowledgeable and a really great guy! Had the air conditioner fixed in no time. Works great, which is good because here in south Texas, the temperatures are over 100 degrees. Thank you, Choice Home Warranty! A few days later, my refrigerator quit being cool. Choice sent out **********. They were g ..Read Full Review
First, my air conditioner stopped working. Choice sent out *******, he was excellent. Professional, knowledgeable and a really great guy! Had the air conditioner fixed in no time. Works great, which is good because here in south Texas, the temperatures are over 100 degrees. Thank you, Choice Home Warranty! A few days later, my refrigerator quit being cool. Choice sent out **********. They were great as well. Professional, knowledgeable and really great guys! Fridge is now working fine. Thank you, Choice Home Warranty. I am really pleased with this company and glad I signed up! ..View less
HelpfulBob Horton, Goose Creek, SC
On Apr 09, 2021
Great service. First assigned contractor, never called, and. Never showed up. I called Choice, reported and within 30 minutes a new contractor was assigned. They arrived on time, wearing masks and booties. Fixed the problem right away. Our first ever warranty and with Choice. Very pleased so far.
HelpfulDelois, Huntsville, AL
On Apr 09, 2021
I had a leaking shower upstairs and it was leaking through the ceiling to the downstairs bathroom. The claim was filed one night and a company contacted the next day. The technician came out the following day. He was very nice and explained what he would have to do to find and fix the leak. He then showed me what the problem was and repaired it. He was very efficient and completed the repair in less than ..Read Full Review
I had a leaking shower upstairs and it was leaking through the ceiling to the downstairs bathroom. The claim was filed one night and a company contacted the next day. The technician came out the following day. He was very nice and explained what he would have to do to find and fix the leak. He then showed me what the problem was and repaired it. He was very efficient and completed the repair in less than one hour ..View less
HelpfulMargaret Langon
On Apr 08, 2021
I used to have ******** **** ****** while I was a realtor and then I switched to Choice Home Warranty four years ago and I have been absolutely pleased with their service their price their coverage and I would recommend especially now getting the home warranty from them, Choice Home Warranty!
HelpfulJoyce Tigner, Lawrenceville, GA
On Apr 08, 2021
Choice HW has been a good choice for me. I have had to call them on a few occasions: A/C replacement, ice maker repair and electrical socket repair. Contacting Choice was easy, the companies were professional and came out in in a timely manner.
HelpfulCheryl Ann Beaudoin, Wesley Chapel, FL
On Apr 07, 2021
Reported ceiling fan and light problem and response was immediate, appointment set for next day. Service representative was very cordial, knowledgeable and respectful. Job done well and complete same day. Hope it holds well. Service fee paid, replacement and work nice. I had total of three fans needing service yet warranty only covers one and a second with a second service call so only one fan was u ..Read Full Review
Reported ceiling fan and light problem and response was immediate, appointment set for next day. Service representative was very cordial, knowledgeable and respectful. Job done well and complete same day. Hope it holds well. Service fee paid, replacement and work nice. I had total of three fans needing service yet warranty only covers one and a second with a second service call so only one fan was under the contract and replaced. Thank you. ..View less
HelpfulAlexandra Furnari, Wesley Chapel, FL
On Apr 07, 2021
I have been very happy with Choice Home Warranty. One time they sent someone out on a weekend to address a refrigerator problem. I have been much more happy with the fastness of service and the helpfulness of the customer service on-line or on-phone than with my previous warranty company. Also, the cost per service visit is less than my previous company.
HelpfulY LM, Somerset, NJ
On Apr 07, 2021
My washer malfunctioned and needed a new control board. The repair man ordered the part and fixed it without any issues. About a week or two later I had a problem with my furnace and they repaired that as well. I really appreciate the service I received. Highly recommended.
HelpfulMichael, Scottsdale, AZ
On Apr 03, 2021
Ms. ******** is personable and professional. She was thorough in providing information, and easy to talk with to help make my decision. Based on my customer service experience with Ms. ********, I highly recommend this company.
HelpfulEric Nost, Henrico, VA
On Apr 03, 2021
Very quick response time when I needed help with a broken washing machine. The technician was very prompt and courteous and know his stuff. Choice Home Warranty definitely puts your mind at ease when something goes wrong!
HelpfulDenise Love, Burnet, TX
On Apr 02, 2021
Terrible service. Paid my monthly charges for 2 years before filing a claim. Denied my first claim on my air conditioner. Technician took pictures and said it was normal wear and tear. Choice claimed there was rust and corrosion with no proof whatsoever. Spent 4 days talking back and forth on the phone. Finally cancelled with them. BEWARE!!
HelpfulSharon Faulkner, Kansas City, MO
On Mar 31, 2021
Choice Home warranty has been great for me living on SS they have repair three of my appliances. I recommend to anyone that ask. The technician was very polite and keep me updated on the progress of the service.
HelpfulSteve M, Metairie, LA
On Mar 26, 2021
This company will deny most claims even when they are legit. Be careful! They will find a fine print exclusion for anything. The repair rep even told me that they famous for declining most claims. They are cheap for a reason . Cheap price .. Cheap company
HelpfulDavid Smith, Oakton, VA
On Mar 23, 2021
I filed a claim on March 14. A technician came to my house on March 15 to inspect my dryer. He determined that a new felt seal had to be ordered and said he would be back in 3-5 days. On March 17 I called the repair service, Moonstar, and they told me the part was ordered and would be arrive in 3-5 days. I called this morning, March 23, and they told me the part was not in yet but would be in 1-2 days. I ..Read Full Review
I filed a claim on March 14. A technician came to my house on March 15 to inspect my dryer. He determined that a new felt seal had to be ordered and said he would be back in 3-5 days. On March 17 I called the repair service, Moonstar, and they told me the part was ordered and would be arrive in 3-5 days. I called this morning, March 23, and they told me the part was not in yet but would be in 1-2 days. I asked why it was taking so long, and they said it was because of a delay in getting approval for the repair from the insurance company, Choice. We have been without a dryer for 10 days, and it may take several more days to finish the repair. ..View less
HelpfulCharlotte Jones, Houston, TX
On Mar 23, 2021
This experience went really well. This time I am certainly pleased with my experience with Choice Warranty. They delivered excellent service on my washer repair. On the other hand my experience with my hot water heater was very disappointing as I am a single woman and this warranty service for things out of my control. Unfortunately I had to pay out of pocket for a brand new hot water heater; not eve ..Read Full Review
This experience went really well. This time I am certainly pleased with my experience with Choice Warranty. They delivered excellent service on my washer repair. On the other hand my experience with my hot water heater was very disappointing as I am a single woman and this warranty service for things out of my control. Unfortunately I had to pay out of pocket for a brand new hot water heater; not even a portion of the hot water heater was covered. Very disappointing. ..View less
HelpfulC Ellis, Schertz, TX
On Mar 20, 2021
I heard many bad reviews of home warranty companies and was skeptical about signing up. However, we decided to go with Choice which was recommended by my daughter. My A/C started making crazy noises, I called Choice and within days they had a technician here and then promptly approved the repair work needed to be done. Such fast and efficient service, I will definitely renew. If you are on the fence abou ..Read Full Review
I heard many bad reviews of home warranty companies and was skeptical about signing up. However, we decided to go with Choice which was recommended by my daughter. My A/C started making crazy noises, I called Choice and within days they had a technician here and then promptly approved the repair work needed to be done. Such fast and efficient service, I will definitely renew. If you are on the fence about a home warranty company, give Choice Home Warranty a go. They know their business and really want to take care of their customers. ..View less
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