Agnes Green, Danville, VA

On Nov 27, 2021

Very good customer service and the work was completed very quickly...I would use the service again and recommend it to family and friends. Premiums are very reasonable and affordable. The serviceman was very polite and friendly.

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Will Curry, Spring Hill, TN

On Nov 23, 2021

Altho we have had a terrible time getting a piece of pool equipment repaired from last May, our request for service this past week on a heating unit was exceptional. Quick response and repaired with no difficulty.

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Betty Campbell, Marble Falls, TX

On Nov 17, 2021

It takes Choice too long to find a technician and too long to decide what should be done. However, I do like the people on the phone. They are always patience with you. Choice will depreciate the item being replaced. All insurance companies do this. Whether it be a car or residence.

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A B Beasley, Jackson, TN

On Nov 16, 2021

I've had 2 claims with these guys. Both resulted in a cash settlement that was far less than the replacement cost. Don't waste your money on Choise Home Warranty! Even though they are rated very high they don't fulfill these claims.

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Suzanne Timberlake, Arlington, TX

On Nov 13, 2021

I recently joined Choice and my dryer went down. I called Choice and they had a contractor call me the same day. I made my appt in the same week for repair. The young man who showed up to fix the dryer was exceptional. He came in and diagnosed the problem in minutes, fixed it within 15 minutes and now my dryer is working. The repairman was very polite, knowledgeable and fast. I am glad I switched from th ..Read Full Review

I recently joined Choice and my dryer went down. I called Choice and they had a contractor call me the same day. I made my appt in the same week for repair. The young man who showed up to fix the dryer was exceptional. He came in and diagnosed the problem in minutes, fixed it within 15 minutes and now my dryer is working. The repairman was very polite, knowledgeable and fast. I am glad I switched from the other company to Choice. I am extremely happy with them. ..View less

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STEPHEN COLCLASURE, Elizabeth City, NC

On Nov 12, 2021

Like others have said if you are able to repair your item it works well. If you need something replaced they do not do what they advertise and you will be stuck with partial value or nothing at all. They say they will give you a comparable replacement however they will offer you an e gift card for 1/3 of the replacement cost. Then is you wont accept that they assign you to a case manager who will go ..Read Full Review

Like others have said if you are able to repair your item it works well. If you need something replaced they do not do what they advertise and you will be stuck with partial value or nothing at all. They say they will give you a comparable replacement however they will offer you an e gift card for 1/3 of the replacement cost. Then is you wont accept that they assign you to a case manager who will go up a little but still not let you replace your item. I had an over the range microwave. Cheapest price at L**** for a comparable microwave where they give you the e gift card was $329. After working with the case manager, the most she would go was $249. She stated that it was never their intention to pay total replacement, (like they advertise), but to offset the cost to the consumer. Even when you accept the cheaper claim they tell you it could be as much as 30 days before you get your e gift card so unless you have the money to put up front you will be without your appliance. Are they so broke they have to wait for the money to push a few computer keys and send the card to your email Then you will have an e gift card that you may or may not need. If you claim a major appliance like an AC/heat unit you can forget it. They will find a way to not pay anything. My unit had minor rust inside on the bottom of the unit. HVAC company told Choice it had nothing to do with the unit going out as there was no rust on the working parts. Choice refused to pay anything saying the rust voided the warrantee. I now plan to contact my state representative so they will do like New Jersey and force these companies to honor what they advertise. If enough of us complain the representatives will act on this. ..View less

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James Streeter, Las Vegas, NV

On Nov 11, 2021

My name is James Streeter, we live in L** V****, N*. We have been Choice Home warranty clients since 2015. We have not used their service to often in those six (6) years, but today we had our garbage disposal replaced. The service company (N**** S******, 7**-7**-7***) came a day early(order 3139754656, scheduled for 111221 between 11am & 3pm) just because he was in the neighborhood and had time bet ..Read Full Review

My name is James Streeter, we live in L** V****, N*. We have been Choice Home warranty clients since 2015. We have not used their service to often in those six (6) years, but today we had our garbage disposal replaced. The service company (N**** S******, 7**-7**-7***) came a day early(order 3139754656, scheduled for 111221 between 11am & 3pm) just because he was in the neighborhood and had time between calls. N*** did an outstanding replacement. In todays world he is an exceptional service provider! Choice has a great service person! Choices telephone rep was also extremely cooperative when I had to challenge the service charge. He was knowledgeable, courteous and helpful in getting the matter resolved. We will be with Choice Home Warranty for many more years. ..View less

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T Nichols, Vero Beach, FL

On Nov 05, 2021

Choice is a fraud. They use very deceptive sales practices. Sales people tell you one thing then when you have a claim the representatives of the company just continuously keep repeating their policies. Their policies are not the same policies their deceitful sales force gets you to sign up for. I also reported them to the BBB. Will continue with a follow up to the state’s attorney general fraud di ..Read Full Review

Choice is a fraud. They use very deceptive sales practices. Sales people tell you one thing then when you have a claim the representatives of the company just continuously keep repeating their policies. Their policies are not the same policies their deceitful sales force gets you to sign up for. I also reported them to the BBB. Will continue with a follow up to the state’s attorney general fraud division. These companies continue to get away these practices because too many people do not or cannot follow up. In 2019, the Arizona Attorney General's Office filed a consumer fraud lawsuit against Choice Home Warranty, claiming the company "... provided a 'service contract' riddled with exclusions, denied claims for spurious reasons and paid consumers a fraction of the cost of repair or replacement, if anything." The AG's Office tells 3 On Your Side the lawsuit is still "ongoing" and not resolved. The Better Business Bureau has logged more than 7,582 consumer complaints about Choice Home Warranty over the past three years. So, what does Choice Home Warranty have to say? Apparently, nothing because they haven't responded to 3 On Your Side's numerous inquiries. ..View less

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William Hatmaker, Memphis, TN

On Nov 04, 2021

I recently had a warranty claim for a heater problem. A technician appt. was established within 24 hrs and the technician was on site within 4 days (pretty standard for early in the season). Technician was on time, courteous and knowledgeable. Did a very good job.

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Cathy Gay Atkisson, Henderson, NV

On Nov 03, 2021

This was my first claim I've done. It was easy to file it. The response was quick and the company that response was professional, quick, and their customers service was above expectations. I'm very pleased and give 5 Star rating.

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Cynthia Anderson, Cape Coral, FL

On Nov 03, 2021

One of our two air conditioners stopped working. B**** B*** Air Conditioning was selected to evaluate the problem. They came out the morning of the 3rd day, found the problem and fixed it. They were friendly, professional and knowledgeable. I am very satisfied with the company assigned to my claim. I just wish they could have come out sooner.

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KEITH FLETCHER, Accokeek, MD

On Nov 02, 2021

Why is it the contractor decide to do the work? I had two jobs for them and they decided they will only do one. We pay choice each month to have contractors to fix what cover under our policy

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Response

Choice Home Warranty
On Nov 03, 2021

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Baris, Frisco, TX

On Nov 02, 2021

I am using Choice for about 2 years now. They are very easy to communicate, and they get the job done. I had 6 issues about my home so far, and Choice brought the experts to solve them in a timely manner. One of the issues was expensive, and Choice covered it all.

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Mohamed Aggour, Plano, TX

On Oct 29, 2021

The company is always very quick in responding to the claim and assigning a service provider. If only a repair is needed, it is done quickly and things are all well. However, the real problems start when the appliance must be replaced. Although the policy states that they will replace with similar item, they NEVER do it. They offer cash that is way much less than the replacement cost. Even after denying ..Read Full Review

The company is always very quick in responding to the claim and assigning a service provider. If only a repair is needed, it is done quickly and things are all well. However, the real problems start when the appliance must be replaced. Although the policy states that they will replace with similar item, they NEVER do it. They offer cash that is way much less than the replacement cost. Even after denying and negotiating, you still have to pay a significant amount of money to get your unit replaced. I have 14 policies with them and I pay 3 years premiums in advance and I have never been satisfied with the replacement process. Most recently, they will issue you a L**** E-gift card forcing you to purchase your replacement from L**** which is usually higher price than what you can get it from other sources. My most recent experience was a disastrous one. My $3300 wall oven needed and replacement and they offered $329. I rejected that offer and they assigned a case manager, who I could not communicate with till after 16 days being booked for other appointment. When I finally talked to her, she could not offer more than $549 explaining that they stooped replacements of items other than AC, and water heaters and promised to send a check within 7 days. I was forced to purchase the replacement as I could not wait any longer. The check did not come and after more than 20 days they emailed me L**** E- gift card contrary to what the case manager had told me. They refused to take it back and send me a check and now I am stuck with that gift card. I am certainly waiting for the expiry of my policies and will not renew any of the 14 policies. ..View less

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Brian Geiger, Monroe, GA

On Oct 28, 2021

Had feces floating in my bathtub due to main drain stoppage. Initial claim denied, said they don't cover items outside of the foundation. Told them it wasn't outside the foundation and they said I would have to appeal, scheduled for 2 weeks from that day. Still with feces in the bathtub I had a plumber correct the issue by increasing the pitch in the main drain. Appeal day comes and denied again. Th ..Read Full Review

Had feces floating in my bathtub due to main drain stoppage. Initial claim denied, said they don't cover items outside of the foundation. Told them it wasn't outside the foundation and they said I would have to appeal, scheduled for 2 weeks from that day. Still with feces in the bathtub I had a plumber correct the issue by increasing the pitch in the main drain. Appeal day comes and denied again. This time I had work done without approval. This company had processed over 4 millions claims, I would suspect they actual approve less than 1%. ..View less

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Response

Choice Home Warranty
On Nov 01, 2021

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Fabiola, Houston, TX

On Oct 24, 2021

Great customer service put in my claim and called and followed up. Also I like the chat feature on the claim tracking site where I can express my concerns with assigned service provider. Also I really appreciated the fast approval for the repairs when the technician was here. This was my first claim and so far I am happy. Thanks.

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Linda , Las Vegas, NV

On Oct 24, 2021

Don't waste your money. I purchased a 6 year "Total Plan" for around $2200. I have filed 3 claims in two years and CHW has paid a total of $500. Claim 1 - Minor plumbing issues (3 toilets running, minor leak under kitchen sink). The service provider charged almost $1000, warranty would only pay $500. You can buy the parts at Lowes for under $150. Claim 2 - minor leak in bathroom faucet an ..Read Full Review

Don't waste your money. I purchased a 6 year "Total Plan" for around $2200. I have filed 3 claims in two years and CHW has paid a total of $500. Claim 1 - Minor plumbing issues (3 toilets running, minor leak under kitchen sink). The service provider charged almost $1000, warranty would only pay $500. You can buy the parts at Lowes for under $150. Claim 2 - minor leak in bathroom faucet and broken plunger. Service provider said that neither would be covered because Choice never pays for plungers and the drip was so minor that he couldn't capture the evidence to send to Choice to prove that the faucet had a leak. He was correct. Choice denied the claim. Claim 3 - Hot water heater started leaking. Evidence was provided; however since the leak was from inside the water heater, they denied the claim because: "It has been determined the water heater has developed an irreparable leak from the tank and requires replacement. Please refer to your terms and conditions section D number 6; CHW is not responsible for main, holding or storage tanks." The service provider was going to charge me $2800 to replace the water heater. I went to Lowes and bought a new 50 gallon water heater and had it installed it (to code) for less than $700. The cost of the materials. READ the policy very carefully. It looks good, but there are so many loop holes in it and most of the exclusions are the things that typically go wrong. ..View less

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Response

Choice Home Warranty
On Oct 26, 2021

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.

Dave Malenfant, Mansfield, TX

On Oct 23, 2021

I am not happy with Choice Home Warranty. I had my first claim and they were not very responsive. I did not accept the original offer and it took two weeks to talk to a claim manager. They now will take another month to send a check. I definitely would not recommend them.

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Response

Choice Home Warranty
On Oct 26, 2021

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

August Heffner, Snellville, GA

On Oct 21, 2021

My claim was acted upon immediately with a plumbing problem that was actually the disposal under the kitchen sink. It was replaced within three days with my only cost being the service call cost of $ 75.00. No complaints. ---- G** H******

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Lisa Caravella, Las Vegas, NV

On Oct 15, 2021

This is the worst experience I have with a co. They are so quick to take your money . . How is it right to take your 60.00 then tell you your not covered and I called to double check, they said I was covered.n It’s a fight every time I call them. The tech guys they send are very nice. It’s just choice warranty doesn’t cover anything , they say they do when they sell you in ..Read Full Review

This is the worst experience I have with a co. They are so quick to take your money . . How is it right to take your 60.00 then tell you your not covered and I called to double check, they said I was covered.n It’s a fight every time I call them. The tech guys they send are very nice. It’s just choice warranty doesn’t cover anything , they say they do when they sell you insurance and then when you actually called them they tell me I’m not covered. I have a six year contract with them how stupid am I. It makes me angry that they take your money then don’t provide service. If I’m not covered don’t take my money. ..View less

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