Choice Home Warranty Reviews, Plans, Cost, and Coverage- 2021
Headquartered in Edison, New Jersey, Choice Home Warranty has tended to customers’ needs for over a decade, covering more than 1,000,000 homes across the country. They are one of the largest home warranty companies in the market today, offering comprehensive plans at highly competitive prices.
These plans are tailor-made to meet the needs and requirements of the modern-day customer. They cover various household systems and appliances like heating systems & ducts, plumbing systems, electrical systems, water heaters, etc. The company’s service contracts also help save consumers from high out-of-pocket expenses on unexpected home repairs or replacements of critical systems and appliances.
Pros
- Offers 24/7 customer service
- Free coverage for the first month of service
- The company has managed 4,000,000+ claims to date
- One of the few companies to offer 'roof repair' service
- They have network of contractors exceeding 15,000 technicians
Cons
- Services not available in all states
- Only two plans available (Excluding optional coverage)
- No choice of contractor
Premium
$370 - $450
Deductible
$85
Coverage Limits
$3K
BBB Rating
B
Active States
48
Complaint Resolution Program
Yes
855-455-6190$3,000
Estimated Appliance Coverage$3,000
Estimated System Coverage48
No. Of Active StatesYes
Complaint Resolution ProgramChoice Home Warranty Plans
A Choice Home Warranty Package is a cost-effective way in solving home repair problems in good and bad times. It helps deal with unanticipated breakdowns of household systems and appliances. A CHW warranty plan also makes it easier to sell your home, fetching a 3% higher selling price.
Choice Home Warranty offers two plans, ensuring comprehensive coverage for a wide range of home systems and appliances. The Total plan offers more extensive coverage as compared to the Basic plan.
- Basic Plan: Covers most systems and appliances except AC, refrigerator, clothes washer, and dryer
- Total Plan: Covers all major systems and appliances
CHOICE HOME WARRANTY PRICES & COVERAGE
The average cost of Choice Home Warranty plans begins at $532 for the Basic Plan and can go up to $627 for the Total plan. The monthly cost for plans may range from $46-$55 respectively. Keep in mind that the cost may vary depending on your state of residence. The first month of your Choice Home Warranty contract is free.
The trade service fee would be $85 irrespective of the actual repair or replacement cost. There is also a 30 day waiting period after the purchase of the contract. The trade service fee can be waived if the company receives a notice of prior coverage within 15 days from another provider or a report certifying that the home systems and appliances are free from pre-existing conditions.
- Electrical System
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Oven / Range / Stove / Cooktop
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Heating System
- Plumbing System
- Plumbing Stoppages
- Whirlpool Bathtub
- Exhaust Fans
- Electrical System
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Refrigerator
- Oven / Range / Stove / Cooktop
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Heating System
- Air Conditioning System
- Plumbing System
- Plumbing Stoppages
- Whirlpool Bathtub
- Ductwork
- Exhaust Fans
- Washing Machine
- Central Vacuum
- Pool and Spa
- Well Pump
- Stand Alone Freezer
- Septic Tank Pumping
- Sump Pump
- Septic System
- Second Refrigerator
- Roof Leak
Optional Add-ons
Apart from the above-mentioned list of appliances and systems, you can also opt for Additional Coverage. Choice Home Warranty offers optional coverage for the list of devices mentioned below.- Pool/Spa
- Septic System
- Central Vaccum
- Septic Tank Pumping
- Second Refrigerator
- Sump Pump
- Stand Alone Freezer
- Limited Roof Leak
Choice Home Warranty Claims & Customer Service
Choice Home Warranty is one of the few companies to have a service recall period on offer. The workmanship guarantee is 90 days, and if the problem recurs within this period, follow-up work will be performed at no service call fee. Here is how you can file a CHW claim:
- You can file a claim online through the Choice Home Warranty login portal or by calling the phone number (1-888-531-5403)
- Choice Home Warranty will contact an independent service technician to come at your convenience
- The company schedules service visits within two business days for claims filed during the week and four days for weekend requests
- Choice service call fee will have to be paid by you to the contractor. This amount will be $85
Read the Choice Home Warranty reviews to find out how the claim process works out for fellow buyers.
Read Choice Home Warranty reviews to find out how the claim process works out for fellow buyers. At any given point in time, you can get in touch with the company’s customer service team. All you need to do is dial 1 (888) 373-7924. The company’s customer care team will be happy to assist you with problems regarding claims or other coverage-related issues.
Choice Home Warranty STATES AVAILABILITY
What are the exclusions and limits of Choice Home Warranty contracts?
Choice Home Warranty will not cover malfunctions due to rust, corrosion, sediments, mold, misuse, mildew, improper maintenance against manufacturer instructions, cosmetic items, missing parts, structural variation, doors, knobs, etc. They will also not replace parts that give problems within the first 30 days of the contract.
The contract does not extend to commercial-grade systems and appliances you may have. CHW also reserves the right to give cash in place of actual replacement. (which may cost lower than retail prices.)
The agreements only extend to single-family homes (including manufactured homes), new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet. Bigger homes will have a higher fee.
Unlike homeowners insurance, Choice Home Warranty does not cover any damage caused by natural disasters, acts of God, etc. It should be noted that although they cover items that are past the manufacturer’s warranty, they don’t cover defects that are the manufacturer’s fault. They also do not cover breakdowns caused by wilful and negligent use and only offers repair and replacement services to items that fail due to normal wear and tear.
Home warranty agreements do not provide unlimited coverage amounts on repairs and replacements. There are upper ceilings on each system and appliance. You must read the service agreement to understand in detail the coverage inclusions and exclusions.
Choice Home Warranty: Worth It?
Choice Home Warranty is a reputable home warranty service provider with an extensive contractor network. As a participant in HomeWarrantyReviews.com’s CRP program, they reach out to consumers frequently to resolve issues. Choice Home Warranty may be a worthwhile consideration for owners of older homes or homebuyers who have exhausted funds on a new home purchase.
If you are still unsure, have a look at our Best Home Warranty Companies of 2021 for more options.
Comparison With Other Top Home Warranty Companies
Select Home Warranty
Tough Competition
With both companies providing 24/7 customer support, similar coverage limits, and participation in our exclusive Complaint Resolution Program, making a decision isn’t easy.
Roof Coverage
Choice Home Warranty offers a free month of all-across coverage. Select Home Warranty also provides an offer of a $99 discount for free roof coverage.
Pricing & Location
Select Home Warranty offers a slightly lower deductible and premium, while Choice Home Warranty has a broader range of optional coverage items in the plans. The service location range is similar to both companies, excluding three-four states.
American Home Shield
Growing Contender
When coming up against American Home Shield, Choice Home Warranty also offers almost nationwide coverage and a comparable size of the contractor network.
Pricing Benefits
Choice Home Warranty plans are priced more competitively with a lower deductible and a free month of coverage. On the other hand, AHS offers flexibility in choosing a higher or lower premium amount, offset against a negotiable deductible.
New Plans Available
American Home Shield has come up with three new plans offering comprehensive coverage at affordable rates. On the other hand, CHW only offers two coverage plans, as of now. Compare CHW and AHS carefully before going ahead.
Total Home Warranty
New Contender
Total Home Protection offers discounted repairs and replacements of worn-out home systems and appliances. Though newer than Choice Home Warranty, they also offer a similar range of plans and coverage options.
Coverage Range
Both offer limited roof leak repair. THP offers coverage for a sump pump, trash compactor in the basic Gold plan, unlike Choice Home Warranty. THP’s Platinum plan covers two heating and A/C systems units and has more add-on options than Choice Home Warranty.
Pricing & Offers
In pricing, both companies are almost similar, with both offering a free month of coverage. But, HomeWarrantyReviews users can take advantage of a unique, exclusive offer from Total Home Protection that gives $200 off, and free roof coverage for two months.
CHOICE HOME WARRANTY FAQs
How can I get a free quote from Choice Home Warranty?
The most convenient way of receiving a Choice Home Warranty quote for free is through HomeWarrantyReviews.com. All you need to do is submit your zip code and email address. The free quote will be sent to your inbox within 24 hours. No credit card details are required to be submitted when opting for a quote.
Is Choice Home Warranty any good?
Yes, Choice Home Warranty has received numerous positive reviews and is known to be a reputed home warranty provider. Check out customer reviews to know several other intricate details.
Is Choice Home Warranty reliable?
In most cases, Choice Home Warranty has been termed as a reliable service provider. However, at times due to climate, Covid-19 restrictions, or sudden emergencies, services can get affected. But be rest assured that the company strives to provide assistance at all times.
How much does Choice Home Warranty cost?
The monthly cost of Choice Home Warranty starts from $46-$55, depending on the plan. The cost of the plan may increase if your home is larger than 5,000sqft. In addition, the trade call fee is $85 per claim. This fee is paid to the service technician who is sent to your home to repair the covered item.
In case the repair cost or replacement exceeds the coverage limit, you’d have to pay the surplus amount. Choice Home Warranty does not offer any reimbursement for amounts exceeding the coverage caps.
Does Choice Home Warranty cover AC replacement?
Choice Home Warranty offers coverage for all components and parts of air conditioning systems. However, the contract does not extend to more than two systems below 13 SEER air conditioning systems, nor does it cover the window or portable units.
The central air conditioner should not have more than a 5-ton capacity and must not be a commercial unit. You can find more information on inclusions and exclusions in your sample user agreement.
How to cancel Choice Home Warranty?
Canceling your Choice Home Warranty policy is simple. Since the plan is activated after 30 days of purchase, you can cancel your plan with a full refund minus a $50 cancellation fee.
In case of a monthly plan, you can cancel at any time during the contract term. On the other hand, if you are under an annual contract, you need to cancel 30 days before the automatic renewal of your contract. You can send a written letter stating the cancellation of your policy along with the $50 cancellation fee to cancel your contract effectively.
Is a home inspection necessary for getting a home warranty?
It is not necessary to get a home inspection, but it's a good idea to get one all the same. Choice coverage will be available regardless. They will, however, not cover any known and unknown pre-existing conditions causing malfunctions.
Do CHW plans come with a waiting period?
Choice Home Warranty coverage starts after the application gets accepted, and this contract continues for 365 days. Coverage of equipment and systems can begin before 30 days if the home has been covered by Choice Home Warranty by another contract holder.
However, there needs to be proof that there was no lapse of coverage within 15 days of the order date being sent by the previous owner.
Does Choice Home Warranty replace appliances?
Yes, the Choice Home Warranty service contract does extend repair and replacement services to all the covered appliances. However, most home warranty companies extend replacement coverage to items that cannot be repaired.
Does Choice Home Warranty provide Roof Coverage?
Choice Home Warranty does offer coverage for roof leaks so you can get your roofs repaired at a very low cost. It is, however, an add-on option to the Basic Plan or the Total Plan.
Does the Choice home warranty cover electrical issues?
Yes, Choice Home Warranty does cover electrical issues as the plans cover the home’s electrical system. They cover most components and parts of the electrical system with a cap of $500 per year.
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Choice Home Warranty REVIEWS
jessica tyrrell, Quakertown, PA
On Jul 22, 2021
Just signed a contract with Choice after repeated terrible experiences with First American. C****** C******* a Senior Account Executive helped us select the right coverage and we purchased the warranty with ease. I appreciated her style and look forward to the rest of my experiences with Choice being just like tonight:). I will write another review with an update after we have had an opportunity to ..Read Full Review
Just signed a contract with Choice after repeated terrible experiences with First American. C****** C******* a Senior Account Executive helped us select the right coverage and we purchased the warranty with ease. I appreciated her style and look forward to the rest of my experiences with Choice being just like tonight:). I will write another review with an update after we have had an opportunity to experience the rest of the company. ..View less
HelpfulKrystyna Jasper, Scottsdale, AZ
On Jul 19, 2021
Excellent service. Immediate response to claim, quick appointment with technician. Explanation of coverage and negotiation if necessary. I am with Choice Home warranty since 2018 and I am always very satisfied.
HelpfulNicole golob, Maryville, TN
On Jul 18, 2021
Dealing with this company has been easy and stress free. Having issues with my home is stressful enough but knowing I can call and almost immediately have a resolution makes me want to always have a rely with this company.
HelpfulRaj K, Indianapolis, IN
On Jul 18, 2021
Submitted a claim for AC repair. Called the customer service a day later and he mentioned that the service is scheduled 6 days later. Disagreed and requested to be rescheduled in a day or two because of the 100 degrees weather. My first claim with them and not very happy. I will keep this review updated as we progress.
HelpfulMarina , Knoxville, TN
On Jul 16, 2021
We had AC problem. Got a great technician to come and fix it. Thank you so much for all you do . Would definitely recommend to everyone! Great job and pleasant people!
HelpfulAnne Bailey, Cantonment, FL
On Jul 16, 2021
CHW accepted my claim for Septic overflow into my yard and fear of it reaching indoors. They said they could not find anyone but will reimburse me for the Company of my choice. I choose Ex.... but B4 I could call CHW to inform them of my select,they found and arranged with ** and a date. Well that day came and ** was a NO SHOW. I called CHW and they attempt to investigate why. Well ** was again a no sh ..Read Full Review
CHW accepted my claim for Septic overflow into my yard and fear of it reaching indoors. They said they could not find anyone but will reimburse me for the Company of my choice. I choose Ex.... but B4 I could call CHW to inform them of my select,they found and arranged with ** and a date. Well that day came and ** was a NO SHOW. I called CHW and they attempt to investigate why. Well ** was again a no show. CHW gave me the Okay to select my own choice. Of course I called Ex... and pumped my tank. Ex... Toke photos and printed an explanation that systems drain field is blocked and causing the over flow. I trust CHW in my reimbursement for this visit. I now hope they will honor Septic system repair. Will see!!! Chk back for my next feedback. lol ..View less
HelpfulJames, Clarksville, TN
On Jul 09, 2021
Choice came out to examine my garage door opener. He discovered that it was beyond repair. When he got done with the replacement, the opener was better than the old one ever was. Much nicer, could even open and close it with my phone and from a long distance. My money is on Choice.
HelpfulMichele Cameron, Orlando, FL
On Jul 09, 2021
Since March I have had a refrigerator, microwave, and stove break. I couldnt have afforded new appliances without the help of my warranty. Thank Goodness for foresight. Y***** G***** is a great troubleshooter if you disagree with the price offer.
HelpfulKaren Hoskins, Bristol, TN
On Jul 06, 2021
My goodness. Within a matter of hours from reporting my problems to the customer service person I had people calling me with appointment times that were all in a day or two. We’ll see how the repairs or replacements go, but, so far so good.
HelpfulMarcos Aguirre , Edinburg, TX
On Jul 04, 2021
My a/c went out Friday afternoon, called CHW right away, filed a claim and within one hour I received an e-mail from the repair service. They came the next day and fixed my a/c in 20 minutes. Very happy with the ease in filing a claim and the quick and professionalism of the service tech.
Helpfuldawn goll, Ringgold, GA
On Jul 02, 2021
July 1st a plummer showed to fix my dripping bathroom tub facet. How the racket is set up, the repair person comes to your home, you pay him for him showing up and letting you know the repair is not covered. The leaking bathtub facet was not cover through Choice Home Warranty denyed it based off rust caused the leak. Choice Home Shield used magic to look inside the facet to claim rust. The plummer i ..Read Full Review
July 1st a plummer showed to fix my dripping bathroom tub facet. How the racket is set up, the repair person comes to your home, you pay him for him showing up and letting you know the repair is not covered. The leaking bathtub facet was not cover through Choice Home Warranty denyed it based off rust caused the leak. Choice Home Shield used magic to look inside the facet to claim rust. The plummer informed me out of 258 times he showed for a Choice Home Warranty they only approved 2 repairs. I do not have rust and I no damage around the facet. Do not waste your money on Choice Home Warranty. This company rip me off with the purchase to receives services and then again when I used the service. This company is full of unethical practices. Keep away. I am filing formal complaints. I have a plummer coming and plan to use his report to include in my formal compliant. I rarely post reviews I am doing it now to warn against this criminal company that will make up reason to deny your repair and you are stuck with the service fee. ..View less
HelpfulEllen Hogsett, Huntington, WV
On Jul 01, 2021
This year all bad things come in 3s - washing machine, dishwasher, and whole-house a/c. The selected technicians - P** H*** A******** R***** ( the washers) and E*** C****** (A/C) were on time, courteous, and efficient. The CSR for your company (P****) was understanding, asked his supervisor about using the A/C man, and then proceeded to give us complete, clear direction for the rest of the claim. You ..Read Full Review
This year all bad things come in 3s - washing machine, dishwasher, and whole-house a/c. The selected technicians - P** H*** A******** R***** ( the washers) and E*** C****** (A/C) were on time, courteous, and efficient. The CSR for your company (P****) was understanding, asked his supervisor about using the A/C man, and then proceeded to give us complete, clear direction for the rest of the claim. Your CSR and the point of service contractors were high-quality workers that will improve your reputation and theirs. ..View less
HelpfulPete Viddal, Murfreesboro, TN
On Jun 29, 2021
So far so good. We have had some AC issues with our home and Choice has been a big help each time we have had problems. We won’t hesitate to open a claim if we have any other covered issues.
HelpfulMike Timms, Saltillo, MS
On Jun 29, 2021
No issues so far. Turned in a claim on Monday, had my appointment the same week on Friday. Contractor did excellent work. So far so good. I will update my review if anything should change in the future, but as of now I am very pleased with Choice
Helpfuljeanne walker, Henderson, NV
On Jun 29, 2021
Needed a new water heater and it took two weeks to get a new one installed. Two weeks without hot water !!! Talked to managers, sent emails and texts but got no help. The company that did the work (O** D*** P*******) was wonderful but Choice Home Warranty disappointed me because it took way too long to fix my problem.
HelpfulLori Knight, Seymour, TN
On Jun 29, 2021
Great customer service and follow up by the warranty company. They sent us a great a/c company, F***** & S***, who took care of our issues efficiently and effectively. Very good experience all around!
HelpfulLaura Ming, Round Lake, IL
On Jun 28, 2021
Good take time be to resolve but still ok I will keep the company warranty , and I will recommended to my friends and family , I have a sugestión try to have more people to help with customer service that way people can get results faster with there problems
HelpfulRobert Gaither, Kansas City, MO
On Jun 24, 2021
Choice Home Warranty is not a reputable company. They denied three of my claims. The most recent one they denied my claim to fix my Air Conditioning, because a valve started leaking and they told me the valve wasn't a mechanical component and isn't covered. How is a valve on an air conditioner not a mechanical component. STAY AWAY!! Technicians do not like working for them, it's hard to find a tech if th ..Read Full Review
Choice Home Warranty is not a reputable company. They denied three of my claims. The most recent one they denied my claim to fix my Air Conditioning, because a valve started leaking and they told me the valve wasn't a mechanical component and isn't covered. How is a valve on an air conditioner not a mechanical component. STAY AWAY!! Technicians do not like working for them, it's hard to find a tech if there's an issue, and Choice will do whatever they can to get out of a claim. I don't have any experience with other companies to give as an alternative, but definitely stay away from Choice. ..View less
Helpful
On Jun 25, 2021
Charlie Castillo, Montgomery, TX
On Jun 24, 2021
We had pool/spa motor issues, submitted claim, technician showed up as scheduled. I can say that Mr. ******, the technician, was the most knowledgeable and professional pool technician I have encountered. He correctly diagnosed the problem, explained the necessary repairs, got them approved and performed the repairs very professionally. Five (5) Stars !!!
HelpfulSandy Cantu, Cibolo, TX
On Jun 22, 2021
The sales guy was extremely rude and pushy. I repeated multiple times I was not interested in hearing about additional deals with more years of coverage and the guy was a jerk. I wanted a manager and he pretended he couldn’t hear me. I was ready to cancel al together. His sales pitch tactics suck and he should be fired for the way he treats customers
HelpfulOn Jun 23, 2021
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Ready to share your home warranty experience with Choice Home Warranty? Click here to write your own review
Choice Home Warranty RATINGS
RATINGS
Customer Service
Repair Time
Quality of Repair
Claims and Settlement
On Jun 25, 2021
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.