Choice Home Warranty Reviews, Plans, Cost, and Coverage- 2022
Headquartered in Edison, New Jersey, Choice Home Warranty has tended to customers’ needs for over a decade, covering more than 1,000,000 homes across the country. They are one of the largest home warranty companies in the market today, offering comprehensive plans at highly competitive prices.
These plans are tailor-made to meet the needs and requirements of the modern-day customer. They cover various household systems and appliances like heating systems & ducts, plumbing systems, electrical systems, water heaters, etc. The company’s service contracts also help save consumers from high out-of-pocket expenses on unexpected home repairs or replacements of critical systems and appliances.
Pros
- Offers 24/7 customer service
- Free coverage for the first month of service
- The company has managed 4,000,000+ claims to date
- One of the few companies to offer 'roof repair' service
- They have network of contractors exceeding 15,000 technicians
Cons
- Services not available in all states
- Only two plans available (Excluding optional coverage)
- No choice of contractor
Premium
$370 - $450
Deductible
$85
Coverage Limits
$3K
BBB Rating
B
Active States
48
Complaint Resolution Program
Yes
855-455-6190$3,000
Estimated Appliance Coverage$3,000
Estimated System Coverage48
No. Of Active StatesYes
Complaint Resolution ProgramChoice Home Warranty Plans
A Choice Home Warranty Package is a cost-effective way in solving home repair problems in good and bad times. It helps deal with unanticipated breakdowns of household systems and appliances. A CHW warranty plan also makes it easier to sell your home, fetching a 3% higher selling price.
Choice Home Warranty offers two plans, ensuring comprehensive coverage for a wide range of home systems and appliances. The Total plan offers more extensive coverage as compared to the Basic plan.
- Basic Plan: Covers most systems and appliances except AC, refrigerator, clothes washer, and dryer
- Total Plan: Covers all major systems and appliances
CHOICE HOME WARRANTY PRICES & COVERAGE
The average cost of Choice Home Warranty plans begins at $532 for the Basic Plan and can go up to $627 for the Total plan. The monthly cost for plans may range from $46-$55 respectively. Keep in mind that the cost may vary depending on your state of residence. The first month of your Choice Home Warranty contract is free.
The trade service fee would be $85 irrespective of the actual repair or replacement cost. There is also a 30 day waiting period after the purchase of the contract. The trade service fee can be waived if the company receives a notice of prior coverage within 15 days from another provider or a report certifying that the home systems and appliances are free from pre-existing conditions.
- Electrical System
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Oven / Range / Stove / Cooktop
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Heating System
- Plumbing System
- Plumbing Stoppages
- Whirlpool Bathtub
- Exhaust Fans
- Electrical System
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Refrigerator
- Oven / Range / Stove / Cooktop
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Heating System
- Air Conditioning System
- Plumbing System
- Plumbing Stoppages
- Whirlpool Bathtub
- Ductwork
- Exhaust Fans
- Washing Machine
- Central Vacuum
- Pool and Spa
- Well Pump
- Stand Alone Freezer
- Septic Tank Pumping
- Sump Pump
- Septic System
- Second Refrigerator
- Roof Leak
Optional Add-ons
Apart from the above-mentioned list of appliances and systems, you can also opt for Additional Coverage. Choice Home Warranty offers optional coverage for the list of devices mentioned below.- Pool/Spa
- Septic System
- Central Vaccum
- Septic Tank Pumping
- Second Refrigerator
- Sump Pump
- Stand Alone Freezer
- Limited Roof Leak
Choice Home Warranty Claims & Customer Service
Choice Home Warranty is one of the few companies to have a service recall period on offer. The workmanship guarantee is 90 days, and if the problem recurs within this period, follow-up work will be performed at no service call fee. Here is how you can file a CHW claim:
- You can file a claim online through the Choice Home Warranty login portal or by calling the phone number (1-888-531-5403)
- Choice Home Warranty will contact an independent service technician to come at your convenience
- The company schedules service visits within two business days for claims filed during the week and four days for weekend requests
- Choice service call fee will have to be paid by you to the contractor. This amount will be $85
Read the Choice Home Warranty reviews to find out how the claim process works out for fellow buyers.
Read Choice Home Warranty reviews to find out how the claim process works out for fellow buyers. At any given point in time, you can get in touch with the company’s customer service team. All you need to do is dial 1 (888) 373-7924. The company’s customer care team will be happy to assist you with problems regarding claims or other coverage-related issues.
Choice Home Warranty STATES AVAILABILITY
What are the exclusions and limits of Choice Home Warranty contracts?
Choice Home Warranty will not cover malfunctions due to rust, corrosion, sediments, mold, misuse, mildew, improper maintenance against manufacturer instructions, cosmetic items, missing parts, structural variation, doors, knobs, etc. They will also not replace parts that give problems within the first 30 days of the contract.
The contract does not extend to commercial-grade systems and appliances you may have. CHW also reserves the right to give cash in place of actual replacement. (which may cost lower than retail prices.)
The agreements only extend to single-family homes (including manufactured homes), new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet. Bigger homes will have a higher fee.
Unlike homeowners insurance, Choice Home Warranty does not cover any damage caused by natural disasters, acts of God, etc. It should be noted that although they cover items that are past the manufacturer’s warranty, they don’t cover defects that are the manufacturer’s fault. They also do not cover breakdowns caused by wilful and negligent use and only offers repair and replacement services to items that fail due to normal wear and tear.
Home warranty agreements do not provide unlimited coverage amounts on repairs and replacements. There are upper ceilings on each system and appliance. You must read the service agreement to understand in detail the coverage inclusions and exclusions.
Choice Home Warranty: Worth It?
Choice Home Warranty is a reputable home warranty service provider with an extensive contractor network. As a participant in HomeWarrantyReviews.com’s CRP program, they reach out to consumers frequently to resolve issues. Choice Home Warranty may be a worthwhile consideration for owners of older homes or homebuyers who have exhausted funds on a new home purchase.
If you are still unsure, have a look at our Best Home Warranty Companies of 2021 for more options.
Comparison With Other Top Home Warranty Companies
Select Home Warranty
Tough Competition
With both companies providing 24/7 customer support, similar coverage limits, and participation in our exclusive Complaint Resolution Program, making a decision isn’t easy.
Roof Coverage
Choice Home Warranty offers a free month of all-across coverage. Select Home Warranty also provides an offer of a $99 discount for free roof coverage.
Pricing & Location
Select Home Warranty offers a slightly lower deductible and premium, while Choice Home Warranty has a broader range of optional coverage items in the plans. The service location range is similar to both companies, excluding three-four states.
American Home Shield
Growing Contender
When coming up against American Home Shield, Choice Home Warranty also offers almost nationwide coverage and a comparable size of the contractor network.
Pricing Benefits
Choice Home Warranty plans are priced more competitively with a lower deductible and a free month of coverage. On the other hand, AHS offers flexibility in choosing a higher or lower premium amount, offset against a negotiable deductible.
New Plans Available
American Home Shield has come up with three new plans offering comprehensive coverage at affordable rates. On the other hand, CHW only offers two coverage plans, as of now. Compare CHW and AHS carefully before going ahead.
ServicePlus Home Warranty
New Contender
ServicePlus Home Warranty offers discounted repairs and replacements of worn-out home systems and appliances. Though newer than Choice Home Warranty, they also offer a similar range of plans and coverage options.
Coverage Range
Both offer limited roof leak repair. SPHW offers coverage for a sump pump, trash compactor in the basic Gold plan, unlike Choice Home Warranty. SPHW’s Platinum plan covers two heating and A/C systems units and has more add-on options than Choice Home Warranty.
Pricing & Offers
In pricing, both companies are almost similar, with both offering a free month of coverage. But, HomeWarrantyReviews users can take advantage of a unique, exclusive offer from ServicePlus Home Warranty that gives $200 off, and free roof coverage for two months.
CHOICE HOME WARRANTY FAQs
How can I get a free quote from Choice Home Warranty?
The most convenient way of receiving a Choice Home Warranty quote for free is through HomeWarrantyReviews.com. All you need to do is submit your zip code and email address. The free quote will be sent to your inbox within 24 hours. No credit card details are required to be submitted when opting for a quote.
Is Choice Home Warranty any good?
Yes, Choice Home Warranty has received numerous positive reviews and is known to be a reputed home warranty provider. Check out customer reviews to know several other intricate details.
Is Choice Home Warranty reliable?
In most cases, Choice Home Warranty has been termed as a reliable service provider. However, at times due to climate, Covid-19 restrictions, or sudden emergencies, services can get affected. But be rest assured that the company strives to provide assistance at all times.
How much does Choice Home Warranty cost?
The monthly cost of Choice Home Warranty starts from $46-$55, depending on the plan. The cost of the plan may increase if your home is larger than 5,000sqft. In addition, the trade call fee is $85 per claim. This fee is paid to the service technician who is sent to your home to repair the covered item.
In case the repair cost or replacement exceeds the coverage limit, you’d have to pay the surplus amount. Choice Home Warranty does not offer any reimbursement for amounts exceeding the coverage caps.
Does Choice Home Warranty cover AC replacement?
Choice Home Warranty offers coverage for all components and parts of air conditioning systems. However, the contract does not extend to more than two systems below 13 SEER air conditioning systems, nor does it cover the window or portable units.
The central air conditioner should not have more than a 5-ton capacity and must not be a commercial unit. You can find more information on inclusions and exclusions in your sample user agreement.
How to cancel Choice Home Warranty?
Canceling your Choice Home Warranty policy is simple. Since the plan is activated after 30 days of purchase, you can cancel your plan with a full refund minus a $50 cancellation fee.
In case of a monthly plan, you can cancel at any time during the contract term. On the other hand, if you are under an annual contract, you need to cancel 30 days before the automatic renewal of your contract. You can send a written letter stating the cancellation of your policy along with the $50 cancellation fee to cancel your contract effectively.
Is a home inspection necessary for getting a home warranty?
It is not necessary to get a home inspection, but it's a good idea to get one all the same. Choice coverage will be available regardless. They will, however, not cover any known and unknown pre-existing conditions causing malfunctions.
Do CHW plans come with a waiting period?
Choice Home Warranty coverage starts after the application gets accepted, and this contract continues for 365 days. Coverage of equipment and systems can begin before 30 days if the home has been covered by Choice Home Warranty by another contract holder.
However, there needs to be proof that there was no lapse of coverage within 15 days of the order date being sent by the previous owner.
Does Choice Home Warranty replace appliances?
Yes, the Choice Home Warranty service contract does extend repair and replacement services to all the covered appliances. However, most home warranty companies extend replacement coverage to items that cannot be repaired.
Does Choice Home Warranty provide Roof Coverage?
Choice Home Warranty does offer coverage for roof leaks so you can get your roofs repaired at a very low cost. It is, however, an add-on option to the Basic Plan or the Total Plan.
Does the Choice home warranty cover electrical issues?
Yes, Choice Home Warranty does cover electrical issues as the plans cover the home’s electrical system. They cover most components and parts of the electrical system with a cap of $500 per year.
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Choice Home Warranty REVIEWS
Carol McGlone, Fpo, AP
On Jan 09, 2022
Service by B********* H******* S*******, specifically C**** H******, was excellent. C**** was thorough and very personable. I have been with Choice Home Warranty for a few years now and so far I am satisfied with their service.
HelpfulCozmik Debris, Las Vegas, NV
On Jan 08, 2022
When you think of home warranties, you think of water heater, appliances, perhaps even fans. Well Choice Home Warranty even covers the small stuff, like the water diverter on the bathtub filler spout. Yes, even something as simple as a filler spout replacement for the bathtub is covered. I have had my policy for 3 years now. Best money I ever spent. Thanks Choice for taking such good care of me.
HelpfulTerri L Clements, Williamsburg, NM
On Jan 06, 2022
I filed a claim for a broken ice maker and 2 hours later I received an email and text with an appointment for 2 days later. Tech was great and friendly. Called me when he was on his way
Helpfuljames hunt, Chesapeake, OH
On Jan 05, 2022
So many "not" covered claims!! Two instances the did not have an appliance person in my area and was ask if i knew anyone that could fix my claim which actually for me worked out better! Another claim that we negotiated they paid the repair man i paid for the parts! Another was a hot water tank the claimed leaked because of rust! Does not cover any problem with rust!! They improved what they c ..Read Full Review
So many "not" covered claims!! Two instances the did not have an appliance person in my area and was ask if i knew anyone that could fix my claim which actually for me worked out better! Another claim that we negotiated they paid the repair man i paid for the parts! Another was a hot water tank the claimed leaked because of rust! Does not cover any problem with rust!! They improved what they cover this renewal so i am giving them one more chance! I know screwed once their fault screwed twice my fault!!!! ..View less
HelpfulJames Smith, Phoenix, AZ
On Jan 03, 2022
technician was exceptional. Arrived at late hour and worked in the rain to repair heat pump. Gave excellent advice. Highly recommend and recognize the quality of referred technician.
HelpfulIsabella Gage, Beaumont, TX
On Jan 02, 2022
Choice Home Warrant provides Excellent Service. Their website is an easy way to process your claim and has a Fast Response. Their Professional Technicians are very knowledgeable and helpful. I would definitely recommend Choice Home Warranty. It is well worth it!
HelpfulJason A McCoy, Sterling, AK
On Jan 01, 2022
Had a septic blockage that led to a back up of septic into basement. $475 for emergent septic puming and $2350 to use excavator to dig down to septic to unclog and fix problem. Chkice Home Warranty authorized $500 payment. Did I mention we had the Toal Home Plan and hose optional coverage for septic and well? Limits is 3,000 for repairs. 80 bucks a month. If I just save 80 a month I could pay more ..Read Full Review
Had a septic blockage that led to a back up of septic into basement. $475 for emergent septic puming and $2350 to use excavator to dig down to septic to unclog and fix problem. Chkice Home Warranty authorized $500 payment. Did I mention we had the Toal Home Plan and hose optional coverage for septic and well? Limits is 3,000 for repairs. 80 bucks a month. If I just save 80 a month I could pay more that the insurance will pay. Think hard before using them ..View less
HelpfulJoe, Mesa, AZ
On Dec 31, 2021
I had an excellent experience dealing with Choice for a bathroom repair. The seal under the toilet had deteriorated over time and water was leaking at the base when it was flushed. R*** was dispatched and she identified and repaired the problem in a half hour. Her communication throughout the claim was great and she was friendly, competent and a pleasure to work with.
HelpfulIvette Alerte, Nanuet, NY
On Dec 23, 2021
A claim was put in fir a leaky dishwasher on 12/13/21. They gave me a repair appointment for 12/30/21. The leak kept getting wiser and I could not shut the water off so on 12/20/21 to see if they could send someone sooner. They then canceled the appointment for 12/30/21 and told me that I would get an email with the updated appointment. This email came in three days later with an appointment for 1/13/22. ..Read Full Review
A claim was put in fir a leaky dishwasher on 12/13/21. They gave me a repair appointment for 12/30/21. The leak kept getting wiser and I could not shut the water off so on 12/20/21 to see if they could send someone sooner. They then canceled the appointment for 12/30/21 and told me that I would get an email with the updated appointment. This email came in three days later with an appointment for 1/13/22. Why did the cancel an appointment without securing another one first? The customer service is terrible. ..View less
Helpfuljcason, Eagle Rock, VA
On Dec 23, 2021
Cannot recommend this company. Could not find a technician to repair my washer....did it myself and cancelled the claim. Dryer went out prior to thanksgiving...had to wait for a technician to evaluate in mid December..ordered parts that arrived shortly. Awaiting return to repair in January. On thanksgiving the frig went out. Finally evaluated on Dec 9th...parts ordered. Awaiting repair that is ..Read Full Review
Cannot recommend this company. Could not find a technician to repair my washer....did it myself and cancelled the claim. Dryer went out prior to thanksgiving...had to wait for a technician to evaluate in mid December..ordered parts that arrived shortly. Awaiting return to repair in January. On thanksgiving the frig went out. Finally evaluated on Dec 9th...parts ordered. Awaiting repair that is scheduled January 13. This is not what I expected from this company.....Am I wrong to expect this?? ..View less
HelpfulGiang Tran, Marietta, GA
On Dec 06, 2021
I have a contract with Choice Home Warranty, and I have submitted to repair my oven cooktop, they left it for Sear Home Service to do it. The schedule is on Sep 30 2021 and it become Oct 21 without notice (Sear reschedule it). They show up on Oct 21 and tell me that they find out the problem and order 2 parts to fix it. One part comes and the other never comes, it's the reason they've come back to fix it ..Read Full Review
I have a contract with Choice Home Warranty, and I have submitted to repair my oven cooktop, they left it for Sear Home Service to do it. The schedule is on Sep 30 2021 and it become Oct 21 without notice (Sear reschedule it). They show up on Oct 21 and tell me that they find out the problem and order 2 parts to fix it. One part comes and the other never comes, it's the reason they've come back to fix it. I contacted (call, chat) Sear multi-times and all the time has the same answer: they sorry and escalate to the top manager and someone will call me within 24 hours to 72 hours (it's never happened). until now my oven still not fix yet. I call Choice Home warranty to complain about it and they said nothing they can do because my claim was over 30 days. It doesn't make any sense, I have a contract with Choice Home Warranty and now I have to deal with Sear Home Service???? My recommendation: Don't waste money and time for both of them Choice Home Warranty and Sear home Services, Stay away from them. ..View less
Helpful
On Jan 06, 2022
MJ GREENLEE, Las Vegas, NV
On Dec 03, 2021
I have been a long time customer. I would select my contractors and train them in customer service. I find the older CHW staff understands the customer is the reason they have a job. I have a dripping faucet in a bathroom. Service denied due to "corrosion". Tech made no mention of corrosion, CHW staff said they had a picture. I asked that they send it to me. We will see if they do. I wi ..Read Full Review
I have been a long time customer. I would select my contractors and train them in customer service. I find the older CHW staff understands the customer is the reason they have a job. I have a dripping faucet in a bathroom. Service denied due to "corrosion". Tech made no mention of corrosion, CHW staff said they had a picture. I asked that they send it to me. We will see if they do. I will submit it with my paperwork to NV insurance licensing agency. LV water is very hrd, a calcium deposit on outside of faucet should not cause it to drip. Still in dispute. ..View less
HelpfulOn Dec 08, 2021
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Robert Smith, Las Vegas, NV
On Dec 02, 2021
These People, are a rip-off, scam, with no regard to customer service. I have had them, for 4 month's, I finally had a claim. My bath/shower knob broke off, and was shooting a jet of water, to the back of my bath tub. This was at ten, at night. I was cleaning, so I had to shut the water off to my home, figure one night, not a big deal, luckily the service tech, texted me in the morning, and I explained w ..Read Full Review
These People, are a rip-off, scam, with no regard to customer service. I have had them, for 4 month's, I finally had a claim. My bath/shower knob broke off, and was shooting a jet of water, to the back of my bath tub. This was at ten, at night. I was cleaning, so I had to shut the water off to my home, figure one night, not a big deal, luckily the service tech, texted me in the morning, and I explained what was going on, and he came that day. CHW had given it two day's, even though I mentioned that in the service request, that I had no water. He showed, had to call for authorization, then they wanted to see, the pluming in the back of the tub. So after making a whole in my wall, and sending pictures, they at first said, it was under review, and could be a couple of day's. I said, if I would have know this, I would have called my buddy, he is a plumber, I am a Electrician, I know people. Then the tech get's a call back, from them, asking if the knobs were off, when he showed up? He said, well yes. Of course they were off, one broke, and I was trying to see about fixing it, so I could have water. They said, they were not going to cover the call. I told the tech, to bill CHW for your service call, your a nice guy, but I will be damned if I am paying for someone to make a hole in my wall, and send pictures, and goodbye. So I had my buddy fix the problem, $300.00 dollars later, and I get to fix my wall I guess. What a waste of time, and money for nothing, when I did talk to someone, telling me about the review, I said, I have no running water, and 48 hours, is to long. She was nice enough to say, oh. well sorry. They can sorry this. ..View less
HelpfulOn Dec 08, 2021
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.
Tammy Harris, Wichita Falls, TX
On Dec 01, 2021
M****** L**** was awesome today. He helped me and my son a lot on our warranties. really good marketing and excellent prices and great service. thank you for calling us back and working so hard to help both of us at our homes.
HelpfulBrenda Truelove, Ocean City, MD
On Dec 01, 2021
Fast response by New Warranty Purchase Plan Agent. I went online to view the policy plans, (8:43pm EDT) & received an email immediately. I called the phone # for a direct Agent on the email and received a live person, who processed my new Home Warranty plan within minutes. I was very impressed with the agents response and quick purchase action.
HelpfulAgnes Green, Danville, VA
On Nov 27, 2021
Very good customer service and the work was completed very quickly...I would use the service again and recommend it to family and friends. Premiums are very reasonable and affordable. The serviceman was very polite and friendly.
HelpfulWill Curry, Spring Hill, TN
On Nov 23, 2021
Altho we have had a terrible time getting a piece of pool equipment repaired from last May, our request for service this past week on a heating unit was exceptional. Quick response and repaired with no difficulty.
HelpfulLeisa Stilwell, Crossville, TN
On Nov 18, 2021
Cannot describe the poor service from this company. I have been a real estate broker for nearly 40 years and have always recommended my clients to purchase a homewarranty to protect them. Thank goodness not one of my clients used Choice. I probably would have lost my clientele. I should have suspected problems from the beginning as we did not receive our policy and the warranty representative that we pu ..Read Full Review
Cannot describe the poor service from this company. I have been a real estate broker for nearly 40 years and have always recommended my clients to purchase a homewarranty to protect them. Thank goodness not one of my clients used Choice. I probably would have lost my clientele. I should have suspected problems from the beginning as we did not receive our policy and the warranty representative that we purchased it from would not return our calls, emails or texts when all we wanted was a copy of what we purchased. Took about 3 months to get resolved and was so glad we did not have a claim during that time. Our first claim was a problem with the dishwasher that took about 5 weeks to get a service man out. The first service rep that showed up, checked the dishwasher and said he would be back to fix it and never returned. The 2nd service representative was awesome and did a great job. Four months later we had our second claim after I discovered water leaking around our toilet. Turned off the water, mopped the floor, and filed a claim. It took 2 weeks before we got notice that someone was coming out to fix the problem. The service rep found a crack in the toilet so took photos and sent to Choice for approval. We were denied any repair OR replacement and still had to pay the service call. Not only did we go without a toilet for 2 weeks but had to pay to replace and a double service call to get it fixed ($300+ for toilet and $65 service call x2). I have spoke with various service representatives and have not gotten ONE positive thing said about the way this company works. They advised us to use anyone but CHOICE. Cannot be less impressed with the way they handle business. I would like a refund for the warranty that we purchased as it has been useless and a total waste. I would HIGHLY recommend checking other home warranty companies. Don't even consider signing and PAYING for their lack of service unless you just want to throw money and time away. The $500 we paid for this policy could have paid for my repairs, the new toilet we had to purchase and install. Can't imagine doing business this way. I will give them 4 stars for the 2 HONEST service reps ????. but cannot in good faith tell other consumers to purchase a policy from Choice. I wish someone would have warned us. The company deserves a double negative star rating. --? and we deserve a refund for this policy. ..View less
HelpfulOn Nov 22, 2021
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.
On Nov 22, 2021
On Dec 19, 2021
Not resolved and after reading others complaints you basically get no where when trying to resolve an issue. Claimed they were not responsible. If you would like to keep a good reputation, I would NOT recommend Choice. Various professional service people have told us they are the worst company to deal with and now we have experienced it first hand. POOR POOR customer service. Lots of money paid ..Read Full Review
Not resolved and after reading others complaints you basically get no where when trying to resolve an issue. Claimed they were not responsible. If you would like to keep a good reputation, I would NOT recommend Choice. Various professional service people have told us they are the worst company to deal with and now we have experienced it first hand. POOR POOR customer service. Lots of money paid for a false security. Better off hiring a good handyman. ..View less
Rick Gustafson, Scappoose, OR
On Nov 18, 2021
AC Repair. 1st try sent to a company does not associate with CHW. 2nd try company 2 hours away declined after a week. 3rd time worked. Poor dispatching from CHW.
HelpfulOn Nov 18, 2021
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Betty Campbell, Marble Falls, TX
On Nov 17, 2021
It takes Choice too long to find a technician and too long to decide what should be done. However, I do like the people on the phone. They are always patience with you. Choice will depreciate the item being replaced. All insurance companies do this. Whether it be a car or residence.
HelpfulReady to share your home warranty experience with Choice Home Warranty? Click here to write your own review
Choice Home Warranty RATINGS
RATINGS
Customer Service
Repair Time
Quality of Repair
Claims and Settlement
On Dec 08, 2021
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.