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Home  /   Companies /   Choice Home Warranty
icon Last updated: September 7, 2020

Choice Home Warranty

Choice Home Warranty is one of the largest companies that has been tending to the needs of customers for over a decade, covering more than 1,000,000 homes across the USA. Choice’s service contracts help save consumers from high out-of-pocket expenses on unexpected repairs or replacements of home systems and appliances.

Choice Home Warranty offers comprehensive plans at highly competitive prices. They cover a variety of systems and appliances like heating systems & ducts, plumbing systems, electrical systems, and water heaters, etc. The plans can be tailored as per the needs and requirements of the customers.

The company also provides add-on coverage options to its customers. A complete coverage package combined with excellent customer service makes Choice one of the preferred home warranty companies in the country.

Choice Home Warranty assigns qualified repair professionals from their network of over 15,000 contractors. The company covers 48 states except for California and Washington.

Choice Home Warranty
4 / 5
Based on 6,818 Reviews | Write A Review

$1,500

Estimated Appliance Coverage

$1,500

Estimated System Coverage

48

No. Of Active States

Yes

Complaint Resolution Program

WHY Choice Home Warranty?

  • Over 11+ years of experience in the home warranty industry
  • Choice Home Warranty is one of the few companies to offer 'roof repair'
  • The first month in the home warranty contract is free of charge
  • Participates in Complaint Resolution Program
  • Offers 24/7 customer care
  • Provides the option to customize coverage as per customer requirement
  • The coverage limit is $1.5K for each item

Choice Home Warranty Coverage

Choice Home Warranties contracts protect you from sudden breakdowns of your home systems and appliances. They also make it easier to sell your home, fetching a 3% higher selling price.

Choice Home Warranty offers two plans, both giving good coverage for a wide range of home systems and appliances. The Total plan offers more comprehensive coverage when compared to the Basic plan.

Apart from the list of appliances and systems, you can also opt for additional coverage. Choice Home Warranty offers optional coverage for swimming pools, spas, sump pump, well pump, and roof leakage protection which is not offered by most other home warranty companies. They also replace ENERGY STAR qualified products.

The first month of your Choice Home Warranty contract is free. However, if you request a service call, you will still need to pay the deductible or service call fee of $60.


Choice Home Warranty Cost

The cost of Choice Home Warranty’s plans begin at $370 and can go up to $450, depending on the plan chosen. The trade call fee would be a maximum of $85 unless the actual repair fee is lesser. The fee will have to be paid regardless of whether the coverage is extended or denied. There is also a 30 day waiting period after the purchase of the contract. This can be waived if the company receives a notice of prior coverage within 15 days from another provider or a report certifying that the home systems and appliances are free from pre-existing conditions.

Basic Plan
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Heating System
  • Plumbing System
  • Plumbing Stoppages
  • Whirlpool Bathtub
Total Plan
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Heating System
  • Air Conditioning System
  • Plumbing System
  • Plumbing Stoppages
  • Whirlpool Bathtub
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Ductwork
Add-Ons
  • Central Vacuum
  • Pool and Spa
  • Well Pump
  • Stand Alone Freezer
  • Septic Tank Pumping
  • Sump Pump
  • Septic System
  • Second Refrigerator
  • Roof Leak

Choice Home Warranty CLAIMS

Choice Home warranty is one of the few companies to have a service recall period on offer. If the problem recurs within 90 days of repair, follow up work will be performed at no service call fee. Here is how you can file a CHW claim:

  • You can file a claim online through the Choice Home Warranty login portal or by calling the phone number
  • Choice Home Warranty will contact an independent service technician to come at your convenience 
  • Choice Service Call fee will have to be paid by you to the contractor. This amount maybe $85 or the repair cost, whichever is lower

Read the Choice Home Warranty reviews to find out how the claim process works out for fellow buyers.

Choice Home Warranty receives largely positive reviews for the quality of customer service. The company promises to schedule service visits within 2 business days for claims filed during the week and 4 days for weekend claims.

  States Covered
  Corporate Office
  States Not Covered

What are the exclusions and limits of Choice Home Warranty contracts?

It is imperative that you read the service agreement to understand in detail the coverage inclusions and exclusions. Home warranty agreements do not provide unlimited coverage amounts on repairs and replacements. There are upper ceilings on each system and appliance.

Choice Home Warranty will not cover malfunctions due to rust, corrosion, mold, misuse, mildew, improper maintenance against manufacturer instructions, missing parts, structural variation, etc. They will also not do any replacements on account of parts problems within the first 30 days of the contract.

The contract does not extend to commercial-grade systems and appliances you may have. CHW also reserves the right to give cash in lieu of actual replacement (which may cost lower than retail prices for Choice).

The home warranty agreements only extend to single-family homes (including manufactured homes), new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet. Bigger homes will have a different fee.

Comparison With Other Top Home Warranty Companies

Choice Home Warranty vs. Select Home Warranty

Choice Home Warranty and Select Home Warranty offer each other tough competition. With both providing 24/7 customer support, similar coverage limits, and participation in our exclusive Complaint Resolution Program, making a decision isn’t easy.

They both offer roof coverage. But Select Home Warranty is also currently adding an offer of a $100 discount and free roof coverage. Choice Home Warranty, on the other hand, gives a free month of all-across coverage. Therefore, based on your requirements, you can choose the best deal only on HomeWarrantyReviews.com.

Select Home Warranty offers a slightly lower deductible and premium, while Choice Home Warranty has a broader range of optional coverage items in the plans. The service location range is similar for both companies, excluding three-four states.

Choice Home Warranty vs. American Home Shield

When coming up against American Home Shield, Choice Home Warranty fares quite well as indicated by the nature of user reviews. With almost nationwide coverage and a comparable size of contractor network, Choice Home Warranty is a growing contender.

Choice Home Warranty plans are priced more competitively with a lower deductible. They also throw in a free month of coverage, making them the better budget option. On the other hand, AHS offers flexibility in choosing a higher or lower premium amount, offset against a negotiable deductible.

American Home Shield plans have coverage over more number of items. They offer a customizable coverage plan called 'Build Your Own Plan' for those wanting more flexibility in item choice. They also have appliance discount programs as an added incentive.

Choice Home Warranty vs. Total Home Protection

Total Home Protection is another contender offering discounted repairs and replacements of worn-out home systems and appliances. Although being a new company, they also offer a similar range of plans and coverage options as other popular options.

Both offer limited roof leak repair. THP offers coverage for a sump pump, trash compactor in the basic Gold plan. THP's Platinum plan covers two more units of heating and A/C systems and has more add-on options.

In pricing, both companies are almost similar, with both offering free months of coverage. But, HomeWarrantyReviews users can take advantage of a special, exclusive offer from Total Home Protection that gives $100 off.

CHOICE HOME WARRANTY FAQs

How can I get a free quote from Choice Home Warranty?

The most convenient way of getting a Choice Home Warranty quote for free is through HomeWarrantyReviews.com. All you need to do is submit your zip code and email address, the free quote will be sent to your inbox within 24 hours. No credit card details are required to request a free quote.

Does Choice Home Warranty provide Roof Coverage?

Yes, Choice plans do offer roof leak coverage so you can get roof leaks repaired at a very low cost. It is, however, an add-on option to the Basic Plan or the Total Plan.

Do Choice Home Warranty plans come with a waiting period?

Choice Home Warranty coverage starts after the application has been accepted and this contract continues for 365 days. Coverage can begin before 30 days if the home has been covered by Choice Home Warranty by another contract holder. However, there needs to be proof that shows that there was no lapse of coverage within 15 days of the order date sent by the previous owner.

Is a home inspection necessary for getting a home warranty?

It is not necessary to get a home inspection but it's a good idea to get one all the same. Choice coverage will be available regardless. They will however not cover any known and unknown pre-existing conditions causing malfunctions.

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Choice Home Warranty REVIEWS

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Bill F, Mechanicsburg, PA

On Sep 23, 2020

Ive always received fast service with no questions from Choice Warranty about my repair issues. I highly recommend Choice for any appliance related warranty. I’ve had repair service for a hot water heater and a kitchen stove within the last month no questions asked by the Choice Receptionist when I called.

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RR Bonds, Avondale, AZ

On Sep 22, 2020

My AC went out on a Thurs. afternoon. I reported my claim Thurs. evening and a tech reported to my home the following morning. I was pleased to be able to have a tech scheduled in a timely manner due to me working from home and have health issues. I have a friend who has a fifferent warranty company and it took her several days for a tech to check her unit. I have not had any problems with any servi ..Read Full Review

My AC went out on a Thurs. afternoon. I reported my claim Thurs. evening and a tech reported to my home the following morning. I was pleased to be able to have a tech scheduled in a timely manner due to me working from home and have health issues. I have a friend who has a fifferent warranty company and it took her several days for a tech to check her unit. I have not had any problems with any service request as long as I have had Choice Home Warranty. ..View less

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Joyce Wingate Sligh, Riverdale, GA

On Sep 21, 2020

I am quite pleased with the response for service requested for appliances in my home. the service representative have always kept appointment and remediated "problem" on first visit. Email notifications details of appointment and provider of service.

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Stella Neal, Metairie, LA

On Sep 21, 2020

July 2019 I switched to Choice Home Warranty because their premium and co-pay service fee were lower than my previous coverage. My first call to them for service was July 2020. My 24" single wall Built-in gas oven did not heat. Tech came out. Diagnosed two new parts required. Parts came in. Tech came back and installed the new parts. Oven heated to 350 but did not hold heat. Dropped to 266 wh ..Read Full Review

July 2019 I switched to Choice Home Warranty because their premium and co-pay service fee were lower than my previous coverage. My first call to them for service was July 2020. My 24" single wall Built-in gas oven did not heat. Tech came out. Diagnosed two new parts required. Parts came in. Tech came back and installed the new parts. Oven heated to 350 but did not hold heat. Dropped to 266 while baking. Called Choice Warranty Tech came back. Ordered and installed third new part. Oven heated to normal baking heat of 350. Second time while baking dropped to 277. Called Choice Warranty. Tech from new company came out. Tested. Said nothing wrong. Called Choice Warranty again and informed them first company should come out and fix what they started. Head ***** from first company came out. Told him when oven turned on could smell gas. Tech checked oven. Said gas is coming from new part required to stop leak and heat from dropping. Said new part will be very expensive and would check with Choice Warranty to see what they decided. Tech came back and said Choice Warranty will replace the oven. Got an offer from Choice Warranty of $500. Told them oven was purchased in 2016 for $1,647.57 and I have receipt to prove it. Assigned to Case Manager. Refused initial offer of $500. Case Manager said best she can do is $600 which I should receive in 2 to 3 weeks. Took advantage of a promotional offer July 2020 for three years. This is not the end to my story. ..View less

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1 people found this review helpful
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Wendi Phillips, Vail, AZ

On Sep 21, 2020

Excellent customer service! They came out the same day, explained everything to me, took the time to evaluate the entire situation and issue, and I am a very happy customer

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R D Arnold, Independence, MO

On Sep 21, 2020

submitted a claim for 2 possible clogged lines. Several days later the tech showed up and was able to clear the first clog but was not equipped to clear the second. Tech was proficient as far as he could go. Called again and wondered why they had dispatched someone to only do the one. Apparently they mistook/misread the claim. Said they would schedule tech who could finish the work. This took a few more ..Read Full Review

submitted a claim for 2 possible clogged lines. Several days later the tech showed up and was able to clear the first clog but was not equipped to clear the second. Tech was proficient as far as he could go. Called again and wondered why they had dispatched someone to only do the one. Apparently they mistook/misread the claim. Said they would schedule tech who could finish the work. This took a few more days before he arrived. He was very professional and promptly took care of it. ..View less

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Tom, Las Vegas, NV

On Sep 20, 2020

I called Choice on a Garage Door Opening mechanism and they contacted a repairman (American Veterans Garage Door, and put me in touch within 90 minutes. The technician, *****, correctly identified the needed parts to rebuild the mechanism and fixed the problem. Additionally, he serviced the chain and link infrastructure with lubricant and checked all tensions. ***** a very competent Pro.

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Robert C Warren, Henderson, NV

On Sep 19, 2020

I signed up for Choice Home Warranty Total Plan . At age 60 peace of mind and limited income Choice Home Warranty fit all my needs .Total coverage at a rate I could afford being a senior this is very important . I spoke with ******* ***** he was very easy to understand and follow along so I could comprehend the programs and cost . ***** ***** was very professional and courteous . I signed up for a 3yea ..Read Full Review

I signed up for Choice Home Warranty Total Plan . At age 60 peace of mind and limited income Choice Home Warranty fit all my needs .Total coverage at a rate I could afford being a senior this is very important . I spoke with ******* ***** he was very easy to understand and follow along so I could comprehend the programs and cost . ***** ***** was very professional and courteous . I signed up for a 3year program > I would advise all seniorss to look at Choice Home Warranty . Thank you Robert Warren ..View less

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Ross Wilhite, Littleton, CO

On Sep 15, 2020

Had a faucet leak and shutoff valve failure, so I called Choice Home Warrenty. They set up an appointment which didn’t work out, but we got it rescheduled and Teir 1 Restoration did the repairs! Excellent work and great integrity. He accidentally broke a part and he immediately took responsibility and replaced the part!

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Cecile Reynolds, Knoxville, TN

On Sep 15, 2020

This company answers quickly and the service is unbeatable. This is the first home warranty I have ever had. I am very pleased with their service. I was pleasantly surprised. They are outstanding in every way!

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Linda Harton, Myrtle Beach, SC

On Sep 14, 2020

Professional service by professional technician. ***** ****** was exceptional in servicing and work clean up was perfect. Appointment time was exact. Phone call in advance that technician was on his way. All virus care was used.

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Dido, Gatlinburg, TN

On Sep 13, 2020

You would be better off buying coverage from another company. They will deny , deny , and deny any claim until they realize you are not going to give up. Please Liston to someone who has battled this company for years.

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DOREEN BERRY, Washington, DC

On Sep 13, 2020

Appreciated the claim was processed and completely done within a timely manner. Will definitely recommend others to CHW. Thanks for servicing me as a valuable customer with professional skilled technician.

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Mbc, Hightstown, NJ

On Sep 13, 2020

Technician who came to take care of problem was terrific. On the other hand Choice Home Warranty Company was at best fair.My appointment was set up quickly which was good ,but no one notified me that the appointment was changed to the following day.When I called to ask why I was not notified of the change customer service said they don’t follow up on things.As I had to take off a second day of work ..Read Full Review

Technician who came to take care of problem was terrific. On the other hand Choice Home Warranty Company was at best fair.My appointment was set up quickly which was good ,but no one notified me that the appointment was changed to the following day.When I called to ask why I was not notified of the change customer service said they don’t follow up on things.As I had to take off a second day of work I was also told they don’t care and that no compensation would be made.When I asked to speak to a supervisor they said someone would call in 24 hours.That also never happened. When I said that I wanted to cancel service they also didn’t care.They have become a very large company and really don’t care shout customers. They care about selling contracts ..View less

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2 people found this review helpful
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Vaishali Koti, Orlando, FL

On Sep 12, 2020

Choice is the best Home Warranty company. They treat your home like it is theirs. They make sure Home Owners don’t loose money . They give the best advice

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racknsit, Radcliff, KY

On Sep 11, 2020

Although there were a few glitches on scheduled dates, I was very pleased with their work. The owner, ****, of ********* was professional and very competent. He was also very courteous and explained what he was doing even though I’m not knowledgeable on AC matters. Would recommend them to other customers

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John Bockhold, Temple, TX

On Sep 11, 2020

Difficult to work with. When I bought the protection the salesman said I could use my normal repair personnel, and now they say I can only use affiliated service companies. On top of that they say I have to use who is next on the list not even the affiliated service company I want. Then the call center person tells me that they can't find the affiliated shop I want and I have to take who is next on th ..Read Full Review

Difficult to work with. When I bought the protection the salesman said I could use my normal repair personnel, and now they say I can only use affiliated service companies. On top of that they say I have to use who is next on the list not even the affiliated service company I want. Then the call center person tells me that they can't find the affiliated shop I want and I have to take who is next on the list even though they have a 2-star rating and many complaints on-line. So I am forced to have them schedule the appt, then call customer service to have the service man reassigned, but they don't cancel the first appt you have to do it. Then if you read their contract closely they have more exclusions for coverage than they actually cover. They have covered a few items but if a system has any rust (not even on the part that failed) they won't cover it. And I have gone through this on more than one occasion with them. I will not renew with them as they are hard to work with and fight you on covering any parts. I even had one of their preferred affiliates put in the wrong part on my refrigerator (after waiting two weeks for the part-and it was after market not an OEM recommended part that you could get online in 2 days) and it burnt up my compressor (they did compensate me to buy a new refrigerator but about half what was needed). They are not worth the headache. ..View less

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3 people found this review helpful
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Mark Littrell, Kyle, TX

On Sep 11, 2020

Fortunately I've not had to call very often but when I've needed help, Choice Home Warranty has come through with flying colors. Every service I've requested has been exceptional. Thank you.

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Sonja Salas, Killeen, TX

On Sep 10, 2020

I put in a claim for my ceiling fan and I was told I couldn’t get it taken care if cause of the light. I explained it was electrical related and still no. I asked to talk to someone because I wanted out of my contract and was ready to pay whatever fees I needed to. Then I got an angel. ***** for the resolution Dept not only helped me but explained my policy and assured me that she would take care ..Read Full Review

I put in a claim for my ceiling fan and I was told I couldn’t get it taken care if cause of the light. I explained it was electrical related and still no. I asked to talk to someone because I wanted out of my contract and was ready to pay whatever fees I needed to. Then I got an angel. ***** for the resolution Dept not only helped me but explained my policy and assured me that she would take care of me. She fixed the issue and gave me a new claim number and I couldn’t be more pleased with the Customer service. She deserves a huge kudos in your next meeting. Thank you again. ..View less

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WAYNE C FRORUP, Killeen, TX

On Sep 09, 2020

I submitted a claim, the technician came out and submitted his work request to Choice Home Warranty for approval. This was in early August 2020. I'm still waiting on their response. Furthermore if its covered under the warranty why did it have to be approved. I paid for the work out-of-pocket and haven't heard from Choice Home Warranty about a resolution: Approval or disapproval.

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