Choice Home Warranty Reviews, Plans, Cost, and Coverage- 2021
Headquartered in Edison, New Jersey, Choice Home Warranty has tended to customers’ needs for over a decade, covering more than 1,000,000 homes across the country. They are one of the largest home warranty companies in the market today, offering comprehensive plans at highly competitive prices.
These plans are tailor-made to meet the needs and requirements of the modern-day customer. They cover various household systems and appliances like heating systems & ducts, plumbing systems, electrical systems, water heaters, etc. The company’s service contracts also help save consumers from high out-of-pocket expenses on unexpected home repairs or replacements of critical systems and appliances.
Pros
- Offers 24/7 customer service
- Free coverage for the first month of service
- The company has managed 4,000,000+ claims to date
- One of the few companies to offer 'roof repair' service
- They have network of contractors exceeding 15,000 technicians
Cons
- Services not available in all states
- Only two plans available (Excluding optional coverage)
- No choice of contractor
Premium
$370 - $450
Deductible
$85
Coverage Limits
$1.5K
BBB Rating
B
Active States
48
Complaint Resolution Program
Yes
855-455-6190$1,500
Estimated Appliance Coverage$1,500
Estimated System Coverage48
No. Of Active StatesYes
Complaint Resolution ProgramChoice Home Warranty Plans
A Choice Home Warranty Package is a cost-effective way in solving home repair problems in good and bad times. It helps deal with unanticipated breakdowns of household systems and appliances. A CHW warranty plan also makes it easier to sell your home, fetching a 3% higher selling price.
Choice Home Warranty offers two plans, ensuring comprehensive coverage for a wide range of home systems and appliances. The Total plan offers more extensive coverage as compared to the Basic plan.
- Basic Plan: Covers most systems and appliances except AC, refrigerator, clothes washer, and dryer
- Total Plan: Covers all major systems and appliances
CHOICE HOME WARRANTY PRICES & COVERAGE
The average cost of Choice Home Warranty plans begins at $532 for the Basic Plan and can go up to $627 for the Total plan. The monthly cost for plans may range from $46-$55 respectively. Keep in mind that the cost may vary depending on your state of residence. The first month of your Choice Home Warranty contract is free.
The trade service fee would be $85 irrespective of the actual repair or replacement cost. There is also a 30 day waiting period after the purchase of the contract. The trade service fee can be waived if the company receives a notice of prior coverage within 15 days from another provider or a report certifying that the home systems and appliances are free from pre-existing conditions.
- Electrical
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Oven / Range / Stove / Cooktop
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Heating System
- Plumbing System
- Plumbing Stoppages
- Whirlpool Bathtub
- Exhaust Fans
- Electrical
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Refrigerator
- Oven / Range / Stove / Cooktop
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Heating System
- Air Conditioning System
- Plumbing System
- Plumbing Stoppages
- Whirlpool Bathtub
- Ductwork
- Exhaust Fans
- Washing Machine
- Central Vacuum
- Pool and Spa
- Well Pump
- Stand Alone Freezer
- Septic Tank Pumping
- Sump Pump
- Septic System
- Second Refrigerator
- Roof Leak
Optional Add-ons
Apart from the above-mentioned list of appliances and systems, you can also opt for Additional Coverage. Choice Home Warranty offers optional coverage for the list of devices mentioned below.- Pool/Spa
- Septic System
- Central Vaccum
- Septic Tank Pumping
- Second Refrigerator
- Sump Pump
- Stand Alone Freezer
- Limited Roof Leak
Choice Home Warranty Claims & Customer Service
Choice Home Warranty is one of the few companies to have a service recall period on offer. The workmanship guarantee is 90 days, and if the problem recurs within this period, follow-up work will be performed at no service call fee. Here is how you can file a CHW claim:
- You can file a claim online through the Choice Home Warranty login portal or by calling the phone number (1-888-531-5403)
- Choice Home Warranty will contact an independent service technician to come at your convenience
- The company schedules service visits within two business days for claims filed during the week and four days for weekend requests
- Choice service call fee will have to be paid by you to the contractor. This amount will be $85
Read the Choice Home Warranty reviews to find out how the claim process works out for fellow buyers.
Read Choice Home Warranty reviews to find out how the claim process works out for fellow buyers. At any given point in time, you can get in touch with the company’s customer service team. All you need to do is dial 1 (888) 373-7924. The company’s customer care team will be happy to assist you with problems regarding claims or other coverage-related issues.
Choice Home Warranty STATES AVAILABILITY
What are the exclusions and limits of Choice Home Warranty contracts?
Choice Home Warranty will not cover malfunctions due to rust, corrosion, sediments, mold, misuse, mildew, improper maintenance against manufacturer instructions, cosmetic items, missing parts, structural variation, doors, knobs, etc. They will also not replace parts that give problems within the first 30 days of the contract.
The contract does not extend to commercial-grade systems and appliances you may have. CHW also reserves the right to give cash in place of actual replacement. (which may cost lower than retail prices.)
The agreements only extend to single-family homes (including manufactured homes), new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet. Bigger homes will have a higher fee.
Unlike homeowners insurance, Choice Home Warranty does not cover any damage caused by natural disasters, acts of God, etc. It should be noted that although they cover items that are past the manufacturer’s warranty, they don’t cover defects that are the manufacturer’s fault. They also do not cover breakdowns caused by wilful and negligent use and only offers repair and replacement services to items that fail due to normal wear and tear.
Home warranty agreements do not provide unlimited coverage amounts on repairs and replacements. There are upper ceilings on each system and appliance. You must read the service agreement to understand in detail the coverage inclusions and exclusions.
Choice Home Warranty: Worth It?
Choice Home Warranty is a reputable home warranty service provider with an extensive contractor network. As a participant in HomeWarrantyReviews.com’s CRP program, they reach out to consumers frequently to resolve issues. Choice Home Warranty may be a worthwhile consideration for owners of older homes or homebuyers who have exhausted funds on a new home purchase.
If you are still unsure, have a look at our Best Home Warranty Companies of 2021 for more options.
Comparison With Other Top Home Warranty Companies
Select Home Warranty
Tough Competition
With both companies providing 24/7 customer support, similar coverage limits, and participation in our exclusive Complaint Resolution Program, making a decision isn’t easy.
Roof Coverage
Choice Home Warranty offers a free month of all-across coverage. Select Home Warranty also provides an offer of a $99 discount for free roof coverage.
Pricing & Location
Select Home Warranty offers a slightly lower deductible and premium, while Choice Home Warranty has a broader range of optional coverage items in the plans. The service location range is similar to both companies, excluding three-four states.
American Home Shield
Growing Contender
When coming up against American Home Shield, Choice Home Warranty also offers almost nationwide coverage and a comparable size of the contractor network.
Pricing Benefits
Choice Home Warranty plans are priced more competitively with a lower deductible and a free month of coverage. On the other hand, AHS offers flexibility in choosing a higher or lower premium amount, offset against a negotiable deductible.
New Plans Available
American Home Shield has come up with three new plans offering comprehensive coverage at affordable rates. On the other hand, CHW only offers two coverage plans, as of now. Compare CHW and AHS carefully before going ahead.
Total Home Warranty
New Contender
Total Home Protection offers discounted repairs and replacements of worn-out home systems and appliances. Though newer than Choice Home Warranty, they also offer a similar range of plans and coverage options.
Coverage Range
Both offer limited roof leak repair. THP offers coverage for a sump pump, trash compactor in the basic Gold plan, unlike Choice Home Warranty. THP’s Platinum plan covers two heating and A/C systems units and has more add-on options than Choice Home Warranty.
Pricing & Offers
In pricing, both companies are almost similar, with both offering a free month of coverage. But, HomeWarrantyReviews users can take advantage of a unique, exclusive offer from Total Home Protection that gives $200 off, and free roof coverage for two months.
CHOICE HOME WARRANTY FAQs
How can I get a free quote from Choice Home Warranty?
The most convenient way of receiving a Choice Home Warranty quote for free is through HomeWarrantyReviews.com. All you need to do is submit your zip code and email address. The free quote will be sent to your inbox within 24 hours. No credit card details are required to be submitted when opting for a quote.
Is Choice Home Warranty any good?
Yes, Choice Home Warranty has received numerous positive reviews and is known to be a reputed home warranty provider. Check out customer reviews to know several other intricate details.
Is Choice Home Warranty reliable?
In most cases, Choice Home Warranty has been termed as a reliable service provider. However, at times due to climate, Covid-19 restrictions, or sudden emergencies, services can get affected. But be rest assured that the company strives to provide assistance at all times.
How much does Choice Home Warranty cost?
The monthly cost of Choice Home Warranty starts from $46-$55, depending on the plan. The cost of the plan may increase if your home is larger than 5,000sqft. In addition, the trade call fee is $85 per claim. This fee is paid to the service technician who is sent to your home to repair the covered item.
In case the repair cost or replacement exceeds the coverage limit, you’d have to pay the surplus amount. Choice Home Warranty does not offer any reimbursement for amounts exceeding the coverage caps.
Does Choice Home Warranty cover AC replacement?
Choice Home Warranty offers coverage for all components and parts of air conditioning systems. However, the contract does not extend to more than two systems below 13 SEER air conditioning systems, nor does it cover the window or portable units.
The central air conditioner should not have more than a 5-ton capacity and must not be a commercial unit. You can find more information on inclusions and exclusions in your sample user agreement.
How to cancel Choice Home Warranty?
Canceling your Choice Home Warranty policy is simple. Since the plan is activated after 30 days of purchase, you can cancel your plan with a full refund minus a $50 cancellation fee.
In case of a monthly plan, you can cancel at any time during the contract term. On the other hand, if you are under an annual contract, you need to cancel 30 days before the automatic renewal of your contract. You can send a written letter stating the cancellation of your policy along with the $50 cancellation fee to cancel your contract effectively.
Is a home inspection necessary for getting a home warranty?
It is not necessary to get a home inspection, but it's a good idea to get one all the same. Choice coverage will be available regardless. They will, however, not cover any known and unknown pre-existing conditions causing malfunctions.
Do CHW plans come with a waiting period?
Choice Home Warranty coverage starts after the application gets accepted, and this contract continues for 365 days. Coverage of equipment and systems can begin before 30 days if the home has been covered by Choice Home Warranty by another contract holder.
However, there needs to be proof that there was no lapse of coverage within 15 days of the order date being sent by the previous owner.
Does Choice Home Warranty replace appliances?
Yes, the Choice Home Warranty service contract does extend repair and replacement services to all the covered appliances. However, most home warranty companies extend replacement coverage to items that cannot be repaired.
Does Choice Home Warranty provide Roof Coverage?
Choice Home Warranty does offer coverage for roof leaks so you can get your roofs repaired at a very low cost. It is, however, an add-on option to the Basic Plan or the Total Plan.
Does the Choice home warranty cover electrical issues?
Yes, Choice Home Warranty does cover electrical issues as the plans cover the home’s electrical system. They cover most components and parts of the electrical system with a cap of $500 per year.
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Choice Home Warranty REVIEWS
Madu, Gilbert, AZ
On Jun 20, 2021
We only had one issue since we got the warranty and had a washer breakdown and we called choice warranty in evening and they immediately responded to it and got the repair person to our home 8am next day. The way they took care of the service and informing us about the details were pretty professional and very good. I would definitely recommend them to others as well.
HelpfulKenneth Miller, Conover, NC
On Jun 18, 2021
Excellent repairman but he was 2 hours and 10 minutes late. He confirmed his diagnosis by calling the manufacturer to ensure he found was the problem. He went the extra mile. He still has to order the part and come back and install it. That is why I gave a 4 star on claims and settlement. I gave a 4 star rating in overall due to him being late.
Helpfulgerald w stewart, Aubrey, TX
On Jun 17, 2021
Had a great experience with J***** contractor who came and fixed our Refrigerator He was very attentive to our questions and got the job done quickly Give him 5 stars for his service will use again if needed. thank you
HelpfulDallas Hauenstein, Burkeville, VA
On Jun 14, 2021
We submitted two claims. Process was easy to follow. Got to choose our own Technician to do the work. Which is great because we know his quality work and reliability. The Technician came out on our schedule, evaluated the problems and needed repairs. He submitted the complete diagnosis on Saturday and on Sunday I received an email stating the work had been approved and the amount that I would be rec ..Read Full Review
We submitted two claims. Process was easy to follow. Got to choose our own Technician to do the work. Which is great because we know his quality work and reliability. The Technician came out on our schedule, evaluated the problems and needed repairs. He submitted the complete diagnosis on Saturday and on Sunday I received an email stating the work had been approved and the amount that I would be receiving by check. 30 days is kind of a long wait, as the work will probably be done before I get the checks. But, all in all, we are very satisfied. lThank you CHW. ..View less
HelpfulMaryJeanne, Jacksonville, FL
On Jun 13, 2021
Have had CHW for many years (at least 15 years). The 3 year price plan is not that bad for coverage. We've had to use this plan a few times and appliance fixed and if not fixable, other options have been provided in a prompt and timely matter. Even if you don't use policy, you have the ease of mind that it is there.
HelpfulRoger Cohn, Tucson, AZ
On Jun 11, 2021
I have had other companies before Choice. I was not happy and canceled them. they always found a way not to repair or pay for something that broke. With Choice Home Warranty I had a few minor repairs that were not that expensive, but they took care of them. Finally, I had a pool pump go out. It is expensive to replace as only a 2 speed pump meets current code. They sent a technician out and in a matter ..Read Full Review
I have had other companies before Choice. I was not happy and canceled them. they always found a way not to repair or pay for something that broke. With Choice Home Warranty I had a few minor repairs that were not that expensive, but they took care of them. Finally, I had a pool pump go out. It is expensive to replace as only a 2 speed pump meets current code. They sent a technician out and in a matter of hours had approved the replacement of the bad pump with a brand new one. And the repair is scheduled for the next business day. I am very satisfied with their service. ..View less
HelpfulAristine Davis, Pensacola, FL
On Jun 10, 2021
The repairman was prompted. Completed the work in a timely manner. Choice Home Warranty Rep was pleasant but wasn’t sure on time frame, 1st. It was 6 hour the the next day .M*****'* HVAC CALLED LATER AFTERNOON and was there within 20 minutes.
Helpfuljohn c falk, Westerville, OH
On Jun 10, 2021
Technician arrived within given time frame and went right to work. When he found problem went to truck to get approval from CHW and the parts. Fixed by replacing bearings & pulley. Dryer now runs very quietly. Technician was a man of few words. Collected Service call fee and was done. Did clean up area and took bad parts.
HelpfulIlene Chancer, Boca Raton, FL
On Jun 05, 2021
**** Check the technician who came to repair my appliances was wonderful Not only did he know what he was doing but he also was extremely neat and helpful If I need service again I would prefer you send him.
HelpfulMichael, Las Vegas, NV
On Jun 02, 2021
I was looking for a new home warranty company and came across Choice in an internet search. I called and someone answered without being put on hold for a million minutes. They answered all of my questions and made me an offer I couldn't refuse. I am already pleased with their service and would highly recommend them based upon that alone. Great customer service!!!
HelpfulMichael John Kain, Longs, SC
On Jun 02, 2021
I have been a customer of multiple Home Warranty providers for over 35 years. My initial impression of Choice Home Warranty is EXTREMELY POSITIVE (5 STAR). No Opinion of Quality of Service or Claims yet. However, Choice Home Warranty Service offerings FAR EXCEED my current Home Warranty Service Provider. I signed up today for the Service, and am looking forward to a LONG TERM RELATIONSHIP with Choice Ho ..Read Full Review
I have been a customer of multiple Home Warranty providers for over 35 years. My initial impression of Choice Home Warranty is EXTREMELY POSITIVE (5 STAR). No Opinion of Quality of Service or Claims yet. However, Choice Home Warranty Service offerings FAR EXCEED my current Home Warranty Service Provider. I signed up today for the Service, and am looking forward to a LONG TERM RELATIONSHIP with Choice Home Warranty. ..View less
HelpfulVan S. Robinson, Harker Heights, TX
On Jun 02, 2021
Greatest investment if you are renting your home or your permanent home. Renting my home, the refrigerator and microwave stop working; refrig cost $1,500 and the over the stove top microwave cost $700.. As you can see, the plan pays for itself
HelpfulSusan c, Denver, NC
On Jun 01, 2021
After purchasing our home we had a couple of issues and choice warranty was wonderful. They had someone at our home immediately and the problems were handled quickly and professionally. Highly recommend them.
Helpfulsoraht G, New Castle, DE
On May 30, 2021
I so really happy with this warranty, was my first claim in 6 months, my garbage disposal it stopped working I spoke with a person super friendly who send me a email with all information of the company that help me next day. came to my house some one the Company * & * Appliance Repair, was wonderful and really professional., he tried and tried to fix it, but finally a place us a new one. Thanks ..Read Full Review
I so really happy with this warranty, was my first claim in 6 months, my garbage disposal it stopped working I spoke with a person super friendly who send me a email with all information of the company that help me next day. came to my house some one the Company * & * Appliance Repair, was wonderful and really professional., he tried and tried to fix it, but finally a place us a new one. Thanks ..View less
HelpfulKathie Zeringue , Slidell, LA
On May 22, 2021
My AC broke and needs to be replaced. The 1st tech didn't show up or call. Choice closed my claim. I reclaimed and the 2nd tech said it needs replacing. Choice denied my claim. I appealed and was given a case worker who is impossible to contact. My phone messages and emails are being ignored. This has been going on for 2 months. At least SPEAK with me!
HelpfulKathie Zeringue , Slidell, LA
On May 22, 2021
My AC broke and needs to be replaced. The 1st tech didn't show up or call. Choice closed my claim. I reclaimed and the 2nd tech said it needs replacing. Choice denied my claim. I appealed and was given a case worker who is impossible to contact. My phone messages and emails are being ignored. This has been going on for 2 months. At least SPEAK with me!
HelpfulGreg Loynd, Scottsdale, AZ
On May 22, 2021
I submitted a claim for a non-emergency plumbing issue on Wednesday afternoon and Choice HW processed the claim, lined up a contractor within a couples hours, and the contractor was at my house the next morning. The contractor was professional and knowledgeable and completed the repair very quickly. With service like that, I would recommend Choice HW to my friends and clients.
HelpfulElizabeth Scott, Harrisonburg, VA
On May 19, 2021
I have had mixed experiences with Choice Home Warranty. Where they have a local technician available, the repair is quick and very satisfactory. Where I choose the mechanic because they can't find one quickly enough, the reimbursement option doesn't work well. Most mechanics have been told by their employer NOT to talk to insurance companies directly but deal only with the customer. My latest repair ..Read Full Review
I have had mixed experiences with Choice Home Warranty. Where they have a local technician available, the repair is quick and very satisfactory. Where I choose the mechanic because they can't find one quickly enough, the reimbursement option doesn't work well. Most mechanics have been told by their employer NOT to talk to insurance companies directly but deal only with the customer. My latest repair I decided NOT to go with my own mechanic when Choice could not find one quickly. Because of various misadventures with Choice's first mechanic, it was over 2 weeks before another technician came to fix my refrigerator (which had been stuck at 50 degrees the whole time). It was a 5 minute fix (and all the food in my fridge had to be thrown out while I was waiting for their mechanic.) ..View less
HelpfulOn May 20, 2021
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Karen Kerpet, Corpus Christi, TX
On May 19, 2021
We purchased our home warranty to help trouble shoot any issues. When it comes to the air conditioning system it seems Choice WILL NOT replace the system. They will keep patching any problem until rust or corosion appears then they will bail on you!! Techs in the area state that Choice is famous for that. CLAIM DENIED!!!
HelpfulOn May 20, 2021
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. Choice Home Warranty encourage all of our customers to review their coverage.
Denied to tell you, Tucson, AZ
On May 19, 2021
I changed to this company this year. This is the second claim I submitted and they are denied and closed the claims, without notify me or received a report after the technician came to my house. They tried anything they can use beside excuses to denial of the claims and repairs. Definitely I do not recommend you this company at al. They are cheaters and worst of the worst with customer service.
HelpfulReady to share your home warranty experience with Choice Home Warranty? Click here to write your own review
Choice Home Warranty RATINGS
RATINGS
Customer Service
Repair Time
Quality of Repair
Claims and Settlement
On May 25, 2021
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedbac ..Read Full Review
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations. ..View less