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Home  /   Companies /   Choice Home Warranty
icon Last updated: September 7, 2020

Choice Home Warranty

Choice Home Warranty is one of the largest companies that has been tending to the needs of customers for over a decade, covering more than 1,000,000 homes across the USA. Choice’s service contracts help save consumers from high out-of-pocket expenses on unexpected repairs or replacements of home systems and appliances.

Choice Home Warranty offers comprehensive plans at highly competitive prices. They cover a variety of systems and appliances like heating systems & ducts, plumbing systems, electrical systems, and water heaters, etc. The plans can be tailored as per the needs and requirements of the customers.

The company also provides add-on coverage options to its customers. A complete coverage package combined with excellent customer service makes Choice one of the preferred home warranty companies in the country.

Choice Home Warranty assigns qualified repair professionals from their network of over 15,000 contractors. The company covers 48 states except for California and Washington.

Choice Home Warranty
4 / 5
Based on 6,910 Reviews | Write A Review

$1,500

Estimated Appliance Coverage

$1,500

Estimated System Coverage

48

No. Of Active States

Yes

Complaint Resolution Program

WHY Choice Home Warranty?

  • Over 11+ years of experience in the home warranty industry
  • Choice Home Warranty is one of the few companies to offer 'roof repair'
  • The first month in the home warranty contract is free of charge
  • Participates in Complaint Resolution Program
  • Offers 24/7 customer care
  • Provides the option to customize coverage as per customer requirement
  • The coverage limit is $1.5K for each item

Choice Home Warranty Coverage

Choice Home Warranties contracts protect you from sudden breakdowns of your home systems and appliances. They also make it easier to sell your home, fetching a 3% higher selling price.

Choice Home Warranty offers two plans, both giving good coverage for a wide range of home systems and appliances. The Total plan offers more comprehensive coverage when compared to the Basic plan.

Apart from the list of appliances and systems, you can also opt for additional coverage. Choice Home Warranty offers optional coverage for swimming pools, spas, sump pump, well pump, and roof leakage protection which is not offered by most other home warranty companies. They also replace ENERGY STAR qualified products.

The first month of your Choice Home Warranty contract is free. However, if you request a service call, you will still need to pay the deductible or service call fee of $60.


Choice Home Warranty Cost

The cost of Choice Home Warranty’s plans begin at $370 and can go up to $450, depending on the plan chosen. The trade call fee would be a maximum of $85 unless the actual repair fee is lesser. The fee will have to be paid regardless of whether the coverage is extended or denied. There is also a 30 day waiting period after the purchase of the contract. This can be waived if the company receives a notice of prior coverage within 15 days from another provider or a report certifying that the home systems and appliances are free from pre-existing conditions.

Basic Plan
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Heating System
  • Plumbing System
  • Plumbing Stoppages
  • Whirlpool Bathtub
Total Plan
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Heating System
  • Air Conditioning System
  • Plumbing System
  • Plumbing Stoppages
  • Whirlpool Bathtub
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Ductwork
Add-Ons
  • Central Vacuum
  • Pool and Spa
  • Well Pump
  • Stand Alone Freezer
  • Septic Tank Pumping
  • Sump Pump
  • Septic System
  • Second Refrigerator
  • Roof Leak

Choice Home Warranty CLAIMS

Choice Home warranty is one of the few companies to have a service recall period on offer. If the problem recurs within 90 days of repair, follow up work will be performed at no service call fee. Here is how you can file a CHW claim:

  • You can file a claim online through the Choice Home Warranty login portal or by calling the phone number
  • Choice Home Warranty will contact an independent service technician to come at your convenience 
  • Choice Service Call fee will have to be paid by you to the contractor. This amount maybe $85 or the repair cost, whichever is lower

Read the Choice Home Warranty reviews to find out how the claim process works out for fellow buyers.

Choice Home Warranty receives largely positive reviews for the quality of customer service. The company promises to schedule service visits within 2 business days for claims filed during the week and 4 days for weekend claims.

  States Covered
  Corporate Office
  States Not Covered

What are the exclusions and limits of Choice Home Warranty contracts?

It is imperative that you read the service agreement to understand in detail the coverage inclusions and exclusions. Home warranty agreements do not provide unlimited coverage amounts on repairs and replacements. There are upper ceilings on each system and appliance.

Choice Home Warranty will not cover malfunctions due to rust, corrosion, mold, misuse, mildew, improper maintenance against manufacturer instructions, missing parts, structural variation, etc. They will also not do any replacements on account of parts problems within the first 30 days of the contract.

The contract does not extend to commercial-grade systems and appliances you may have. CHW also reserves the right to give cash in lieu of actual replacement (which may cost lower than retail prices for Choice).

The home warranty agreements only extend to single-family homes (including manufactured homes), new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet. Bigger homes will have a different fee.

Choice Home Warranty: Worth It?

Choice Home Warranty is a reputable company with a large contractor network. They receive largely positive feedback from customers for providing timely services. As a regular participant in HomeWarrantyReviews.com’s CRP program, they reach out to consumers frequently to resolve issues. Choice Home Warranty may be a worthwhile consideration for owners of older homes or those who have exhausted funds on a new home purchase.

If you are still unsure, have a look at our Best Home Warranty Companies of 2020 for more options.

Comparison With Other Top Home Warranty Companies

Choice Home Warranty vs.
Select Home Warranty
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Tough Competition

With both companies providing 24/7 customer support, similar coverage limits, and participation in our exclusive Complaint Resolution Program, making a decision isn’t easy.

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Roof Coverage

Choice Home Warranty, gives a free month of all-across coverage. Select Home Warranty is also currently adding an offer of a $100 discount to the free roof coverage.

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Pricing & Location

Select Home Warranty offers a slightly lower deductible and premium, while Choice Home Warranty has a broader range of optional coverage items in the plans. The service location range is similar to both companies, excluding three-four states.

Choice Home Warranty vs.
American Home Shield
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Growing Contender

When coming up against American Home Shield, Choice Home Warranty also offers almost nationwide coverage and a comparable size of contractor network.

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Pricing Benefits

Choice Home Warranty plans are priced more competitively with a lower deductible and a free month of coverage. On the other hand, AHS offers flexibility in choosing a higher or lower premium amount, offset against a negotiable deductible.

customization_img
Customization

American Home Shield plans have coverage over more number of items. They offer a customizable coverage plan called Build Your Own Plan for those wanting more flexibility in item choice. They also have appliance discount programs.

Choice Home Warranty vs.
Total Home Warranty
new_contentder
New Contender

Total Home Protection is another contender offering discounted repairs and replacements of worn-out home systems and appliances. Though a newer company than Choice Home Warranty, they also offer a similar range of plans and coverage options.

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Coverage Range

Both offer limited roof leak repair. THP offers coverage for a sump pump, trash compactor in the basic Gold plan, unlike Choice Home Warranty. THP’s Platinum plan covers two heating and A/C systems units and has more add-on options than Choice Home Warranty.

pricing_offer_img
Pricing & Offers

In pricing, both companies are almost similar, with both offering a free month of coverage. But, HomeWarrantyReviews users can take advantage of a unique, exclusive offer from Total Home Protection that gives $100 off.

CHOICE HOME WARRANTY FAQs

How can I get a free quote from Choice Home Warranty?

The most convenient way of getting a Choice Home Warranty quote for free is through HomeWarrantyReviews.com. All you need to do is submit your zip code and email address, the free quote will be sent to your inbox within 24 hours. No credit card details are required to request a free quote.

Does Choice Home Warranty provide Roof Coverage?

Yes, Choice plans do offer roof leak coverage so you can get roof leaks repaired at a very low cost. It is, however, an add-on option to the Basic Plan or the Total Plan.

Do Choice Home Warranty plans come with a waiting period?

Choice Home Warranty coverage starts after the application has been accepted and this contract continues for 365 days. Coverage can begin before 30 days if the home has been covered by Choice Home Warranty by another contract holder. However, there needs to be proof that shows that there was no lapse of coverage within 15 days of the order date sent by the previous owner.

Is a home inspection necessary for getting a home warranty?

It is not necessary to get a home inspection but it's a good idea to get one all the same. Choice coverage will be available regardless. They will however not cover any known and unknown pre-existing conditions causing malfunctions.

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Choice Home Warranty REVIEWS

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Achiera Smith, Bessemer, AL

On Nov 25, 2020

I returned a phone call to ***** and she was very informative about the service I am seeking. I appreciate her help and honesty and I can’t wait to see what the company will offer me as a new customer.

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CW L, Fairfield, OH

On Nov 24, 2020

The switch on our dryer unit went out. The dial also was stripped/broken because of the switch being defective was hard to turn and finally not turn at all. We called Home Warranty to schedule an appointment. The conversation went well. Person did try to get us to renew our policy, but told them we had not used the policy yet and would like to see how things went with the claim/repairs before thinking ab ..Read Full Review

The switch on our dryer unit went out. The dial also was stripped/broken because of the switch being defective was hard to turn and finally not turn at all. We called Home Warranty to schedule an appointment. The conversation went well. Person did try to get us to renew our policy, but told them we had not used the policy yet and would like to see how things went with the claim/repairs before thinking about renewal. Was courteous and polite. Had an appointment scheduled for the next day. Repair person showed up before time, inspected the dryer, called for a part needed, and waited for the part to arrive to complete the job. Was very satisfied and impressed with the repair job. Thanks! BTW, we decided to renew! ..View less

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Vaughn Parker, Hampstead, MD

On Nov 19, 2020

Choice Home Warranty is the best hands down. From their professional and friendly customer service to their service providers. Most of their providers are very knowledge and back their work up. My wife and I have been with them for years and renew every year. We have currently have two policies with them. One for our rental property and one on our main residence. Any problems we have faced owning our hom ..Read Full Review

Choice Home Warranty is the best hands down. From their professional and friendly customer service to their service providers. Most of their providers are very knowledge and back their work up. My wife and I have been with them for years and renew every year. We have currently have two policies with them. One for our rental property and one on our main residence. Any problems we have faced owning our homes, Choice Home Warranty has been there for us. If they can’t get it repaired they have it replaced! Having Choice Home Warranty to protect my family assets are a must! ..View less

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Rubie B Woodley, Saint Louis, MO

On Nov 18, 2020

The CHW rep set up an appt to have my leaking garbage disposal fixed in less than 15 minutes. The service person came to my house in about 4 days. He checked the garbage disposal and replaced it with a new one in less than an hour. I truly appreciate CHW prompt service. I would definitely recommend them!

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Joseph G L Marston, Prattville, AL

On Nov 16, 2020

I called Choice Home Warranty on Saturday morning about a problem with my dryer. Carry A. Kimbrough Appliance Repair and Maintenance contacted me a little afternoon, and arived about 5:00 p.m. The repair was completed by about 6:00 p.m. Needless tp say, I am very satisfied, indeed impressed, with Choice Home Warranty and **.*********.

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Alan Smith, Pawleys Island, SC

On Nov 15, 2020

Service was within 24 hours and Air Professionals were excellent. Very please with CHW and service response time. Second claim this year and very satisfied. The agent that took call was professional and quick to provide claim number.

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Melita Aitcheson Johnson, Port Saint Lucie, FL

On Nov 15, 2020

I have had three experiences with Choice home warranty since taking out my home warranty with them. These experiences were all positive.They are prompt to respond, their technicians are proficient, professional and punctual. In all three instances my appliances( electric stove, refrigerator and water heater was either repaired or replaced. Thank you CHW you have given me a sense of security, knowing That ..Read Full Review

I have had three experiences with Choice home warranty since taking out my home warranty with them. These experiences were all positive.They are prompt to respond, their technicians are proficient, professional and punctual. In all three instances my appliances( electric stove, refrigerator and water heater was either repaired or replaced. Thank you CHW you have given me a sense of security, knowing That I can always count on you to deliver quality within a short timeframe. I have already, and will continue to recommend you to family and friends. Keep up the good work. I am an extremely satisfied customer. ..View less

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Bennie Wells, Fayetteville, NC

On Nov 14, 2020

Technician was friendly and very knowledgeable. Have additional insight to make sure we fully understood what was going on with our system before even making repairs. Very professional! Will definitely use them again.

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Maureen, North Las Vegas, NV

On Nov 13, 2020

The phone customer service represantative was very helpful in setting up the home warranty coverage and payment for policy docs. I would recommend others to give them a try.

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Karen Schulman, Buffalo Grove, IL

On Nov 11, 2020

My dryer quit working on Saturday night. I called Choice and they set up appt. for Monday. Kea Service came replaced part and everything was fine. Kea is a great company. Would use them again & again. 2nd claim-However in the fall I called Choice for maintenance on my furnace to make sure it was fine for winter. Choice said they do not cover this. They did set up an appt with a HVAC company for me. ..Read Full Review

My dryer quit working on Saturday night. I called Choice and they set up appt. for Monday. Kea Service came replaced part and everything was fine. Kea is a great company. Would use them again & again. 2nd claim-However in the fall I called Choice for maintenance on my furnace to make sure it was fine for winter. Choice said they do not cover this. They did set up an appt with a HVAC company for me. They did not tell me I would have to pay them & the HVAC company each $85.00. When I was speaking with the HVAC company they were kind and only charged the $85 once. You think Choice wanted to charge me for the phone call. When I had ******** **** ***** this was covered. I will look into a company that offers pre-season checks on my air conditioner & heating system. This is a safety problem for home owners. ..View less

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Charlie Jacob, Groveport, OH

On Nov 08, 2020

We bought a house 11 months ago. It came with a CHOICE warranty. In 11 months, we've had 3 claims. The first was an air conditioner. The repair was assigned. I called the company. I was told they didn't serve my area. It was in the hottest part of the summer. No one accepted the job. I called a tech of my choice. It took some wrangling, but the claim was paid. Then, my furnace didn't run properly. A tech ..Read Full Review

We bought a house 11 months ago. It came with a CHOICE warranty. In 11 months, we've had 3 claims. The first was an air conditioner. The repair was assigned. I called the company. I was told they didn't serve my area. It was in the hottest part of the summer. No one accepted the job. I called a tech of my choice. It took some wrangling, but the claim was paid. Then, my furnace didn't run properly. A tech came. He identified the problem. He was professional and courteous. The furnace seems fine. Next, my ice maker didn't function properly. A tech was scheduled on a Friday between 3p and 8p. No one came. No one called. The tech was a no show. The repair was assigned to another company, The tech came. He diagnosed the problem. He put in a new ice maker. He was professional and courteous. ..View less

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Rick Bideler, Fort Worth, TX

On Nov 07, 2020

Prior approval for you to use your own trusted company / technician does not exist. I've been with this warranty service for many years and can honestly say they are not there for you. Will not continue business with Choice Home Warranty.

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Lela C , Ridgeland, MS

On Nov 07, 2020

We have overall been pleased with Choice Home Warranty. They have been timely in responding to our claims and easy to communicate with over concerns. I have recommended this company to neighbors which I would not have done if we had not been pleased.

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kevin orsini, Columbus, OH

On Nov 05, 2020

I have had one of worse experiences with my furnace. The heat exchanger is rusted and poses a safety concern that does not allow me to run the furnace. The claim was denied due to rust not being covered. My tech said all exchangers will rust over time and this unit is over 50 years old. I bought the home warranty to protect myself and family and was told that i did not need any information on my cov ..Read Full Review

I have had one of worse experiences with my furnace. The heat exchanger is rusted and poses a safety concern that does not allow me to run the furnace. The claim was denied due to rust not being covered. My tech said all exchangers will rust over time and this unit is over 50 years old. I bought the home warranty to protect myself and family and was told that i did not need any information on my covered appliances when I signed up. I appealed the decision and the person that called my started off the question by saying she heard I had a question even though this was an appeals call. She denied an appeal because i did not have 3 years worth of evidence that I had done preventative maintenance on the unit. I told her I was told by the person that sold me the warranty that i did not need anything and she said that was not the case and the claim could not be appealed. When I voiced my displeasure I got no apology I just got do you have any other questions. Only when I mentioned that i was displeased and would call the *** did she say hold on a minute and after 5-7 minutes she came back on the phone and said they usually do not do this but she could get me wholesale pricing for a unit and would call me back if that was ok. I said I guess if that is the best you can do. Not sure how that would work since only a authorized HVAC contractor can purchase units. Worse experience i have ever had. would not recommend this company at all ..View less

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Larry Arendas, Terrell, NC

On Nov 05, 2020

Had a leaking refrigerator and due to the Covid-19 situation, Choice authorized me to find my own repairman. Job finished, and Choice immediately honored the repair. Nice to know a company actually performs up to their commitments!! Highly recommend Choice!

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Dianne , Colonia, NJ

On Nov 04, 2020

Have used Choice 2 times over past 1 1/2 years. Used for AC issue..... but wasn’t covered. Furnace blower motor was covered. And now am awaiting a service tech for a water heater issue. Hopefully this will be resolved quickly and completely. I do like the idea that if I sell my home, the plan can go with the house.

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Joe H, Myrtle Beach, SC

On Nov 03, 2020

CHW, the Company service was very good. First service guy did not show up or call me .Then ****** from Long Bay LLC. Call to confirm the appointment and show up on time. Made repair in a timley & professional manor. I would recomend this HVAC Co, to any person needing that service in the Myrtle Beach area anytime.

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Majid Laghari, Katy, TX

On Nov 01, 2020

Very happy with job done. Process was very easy and convenient. Assigned company was efficient and very professional. Good to be a choice home warranty client . For sue I will recommend choice home warranty company to all of my friends.

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Barbara , Pompano Beach, FL

On Nov 01, 2020

We never used CHW before. I had a problem with my refrigerator. I called up and they said that they will send out a technician. He came the next day, and the tech figured out what the problem was, ordered the part and we will be back tomorrow to take care of it. The tech came and fixed it.What can i say, so far, so good. If they keep up this level of service, I will stay with them for years to come.

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Robert Zopf, Commerce, GA

On Oct 31, 2020

I contacted Choice Warranty because I had a problem with my plumbing. They sent out a plumber who determined that the cause was an improper. Installed tubing from the hot water heater to the house and as a result the water ceased to Dow to my kitchen, laundry washer and dish washer, and kitchen sink. All of these needed to be fix, repaired or replaced. This company determined that they are not responsibl ..Read Full Review

I contacted Choice Warranty because I had a problem with my plumbing. They sent out a plumber who determined that the cause was an improper. Installed tubing from the hot water heater to the house and as a result the water ceased to Dow to my kitchen, laundry washer and dish washer, and kitchen sink. All of these needed to be fix, repaired or replaced. This company determined that they are not responsible for water problems caused by rust or corrosion. These problems were caused by deteriorating rubber tubing. Now I need to buy all new appliances and a kitchen faucet. I’m saving my $53.00 per month or $600.00 per year by cancelling my warranty. Buyer beware. ..View less

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