Choice Home Warranty tries to keep all appliances and systems working smoothly. They have customers that enjoy their work and delivery. The rating parameters comprises of the average ratings from the past 2 years.This helps you understand all that you need to know about the performance of their customer service, repair quality, contractors service, claim settlement rate, and its overall performance.
Choice Home Warranty has constantly strived for excellence, whether it’s the hands-on service or its high-quality customer care,which is reflected in multiple award nominations and wins over the years. CHW was nominated for the Annual Home Warranty Awards Editor’s Choice Award for two consecutive years.
taken advantage of
I’m closing this review so I can write this whole experience off and move on with my life. Good luck with your decision to buy a home warranty!
I signed up with Choice Warranty today! It was an easy process!
This is the only company you should choose. Great policy, great representatives to deal with, excellent communication, excellent companies that are dispatched to do the repairs.
|Annual Premium||$370 - $450|
|Minimum Contract Length||12 Months|
|Estimated Appliance Coverage||$1,500|
|Estimated Systems Coverage||$1,500|
|Home inspection required||No|
|Maintenance records required to request service||Yes|
Contractors and Technicians
Choice Home Warranty was established in 2008 and claims to keep its mission of protecting homeowners, buyers and sellers with home warranty services at an affordable rate. They provide services in 48 states across the U.S. and have a network of 25,000 contractors and technicians. They have a knowledgeable, dedicated team that provides services for your covered appliances and systems repair needs in a swift and efficient manner. Choice Home Warranty provides home warranty plans for mobile homes as well. CHW accepts claims 24/7 throughout the year and has an option for customers to request for service calls online. 30-day service recall period available. It also participates in the Complaint Resolution Program (CRP). Clients can submit a complaint and seek a resolution within 30 days.
Choice Home Warranty provides coverage through 2 home warranty plans– Basic Plan and Total Plan. Both the plans cover home systems as well as appliances. A plan by Choice Home Warranty costs $370-$450+. The cost may vary based on the plan and op...View More
Choice Home Warranty provides coverage through 2 home warranty plans– Basic Plan and Total Plan. Both the plans cover home systems as well as appliances. A plan by Choice Home Warranty costs $370-$450+. The cost may vary based on the plan and optional coverage that you have added-on (if any).
The Total Plan, as the name suggests, provides comprehensive coverage. The basic plan doesn’t cover the air conditioning unit, refrigerator, washer, and dryer. Choice Home Warranty’s optional coverage includes pool/spa, roof leak repair, well pump, sump pump, septic system, second refrigerator, standalone freezer, and central vacuum.
|Covered Items||Basic Plan||Total Plan||Add-Ons|
Air Conditioning System
This includes ducted electric central air conditioning, ducted electric wall air conditioning. All components and parts, for units below 13 SEER and/or 7.7 HSPF or higher compliant.
Gas air conditioning systems, condenser casings; Electronic air cleaners, non-ducted wall units, window units; Registers and grills, filters; Humidifiers, water towers, chillers, units that are of improper size; All exterior condensing, pump pads, cooling; Condensate pumps, commercial grade equipment; Roof mounts, jacks, stands or supports; Improper use of metering, refrigerant conversion, thermal expansion, water leaks, valves, leak detections; Air conditioning with a mismatched condensing unit and/or evaporative coil per manufacturer specifications; Drain line stoppages, noise, maintenance.
Note: The contract does not cover more than two systems covered unless it’s purchased separately during enrollment. The contract also does not bear the costs associated with matching the brand, dimensions, make or color. The terms also don’t include costs involved in making modifications required during repairs or replacements.
|Coverage Limit: $1,500 per item per contract.|
This includes access, diagnosis, repair, and replacement of any glycol, hot water, or stream circulation heating systems.
This also includes built-in wall units. Almost all components and parts that ensure the functioning of the heating system or built. This is for units below 13 SEER and repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant.
All components and parts that relate to geothermal, water source heat pumps. This includes underground or outside piping, redrilling of wells for geothermal or water source heat pumps, components for the same, it also includes the well pump and its components for geothermal and water source heat pumps.
Access, baseboard casings, radiators or valves; Radiant heating, valves, dampers, fuel storage tanks; Solar heating systems, portable units, fireplaces and key valves; Filters, oil filters, nozzles, or strainers, line dryers and filters; Backflow preventers, registers, evaporator coil pan, primary or secondary drain pans; Timers, clocks, grills; Add-ons for zoned systems, humidifiers, heat lamps, flues and vents; Improperly sized and mismatched heating systems, pellet stoves, chimneys; Cable heat (in ceiling), wood stoves (even if it is the only source of heating), calcium build-up; Maintenance.
This involves repairs of all components and parts including built-in bathroom exhaust fans.
Access, pressure reducing valve, insulation blankets; Rust and corrosion, sediment build-up; Holding, main and storage tanks, thermal expansion tanks, vents and flutes; Low boy and squat water heaters, solar water heaters and their components, tankless water heaters; Fuel holding tanks or storage tanks; Energy management systems, noise; Drain pans and drain lines; Commercial grade equipment and units that exceed 75 gallons.
$500 per contract for access, diagnosis and repair or replacement with respect to concrete covered, embedded, encased or otherwise inaccessible ductwork. The rough finish that will be provided to close access opening is subject to a $500 limit.
The duct from the heating unit to the point of attachment at registers or grills. This includes access to ductwork through unobstructed walls, floors or ceilings only, and the company will return the access opening to rough finish condition.
Improperly sized ductwork, ductwork exposed to outside elements; Registers and grills, insulation, asbestos-insulated ductwork; Damper motors, separation due to settlement and lack of support, vents, flues and breaching; Diagnostic testing, locating leaks to ductwork, that include but are not limited to, requirements during installation or replacement of the system, and the requirements of the federal, state or local law, ordinance or regulation. Payment for the cost to remove and replace built-in appliances, floor coverings, cabinets, or other obstructions that come in the way of accessing the walls, floors, and ceilings.
Includes all components and parts, including circulating pumps.
This includes gas or electric water heaters. Access, insulation blankets, sediment build-up, rust and corrosion; Pressure reducing valve, drain pipes and drain lines, vents and flues; Main, holding and storage tanks, fuel holding or storage tanks, thermal expansion tanks; Solar water heaters and its components, low boy and squat water heaters, tankless water heaters; Energy management systems; Noise; Commercial grade equipment and units that exceed 75 gallons.
Most mechanical system components and parts.
Hoses, ductwork, blockages, and accessories
Switches, motors, controls, and bearings.
Blades, fans, belts, shutters;
Note: For replacements, the builder’s standard is used when necessary.
Kitchen Exhaust Fan / Attic Exhaust Fan
|Same coverage as ceiling fans.|
Most components and parts, this includes the entire unit.
Jams and problems that are caused because of glass, bones and foreign objects other than food.
|View more items|
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Corporate Office||Edison, NJ|
|Address||1090 King Georges Post Rd, Edison, NJ 08837|
|Contact for quote||Yes|
|No. of Employees||51-200|
|Executive Profiles||Victor Mandalawi - Founder & President, Charlie Dillon - Vice President, Marla Ramirez - COO, Jahmal Adams - Director|
|Alias||Choice, Home Warranty Administrators|
Just like every other home warranty company, Choice Home Warranty does have an upper limit on coverage offered. The coverage limit ranges between $500 to $1,500 per unit depending on the appliance or system. For optional coverage, the limit ranges between $200 to $500 depending on the item.
Choice Home Warranty covers air conditioning and heating units, electrical and plumbing systems, ductwork and plumbing stoppages, as well as water heaters. It also covers appliances like washers, dryers, dishwashers, refrigerators, ovens, ranges, stoves, cooktops, built-in microwaves, and garbage disposals. CHW also covers garage door openers, ceiling and exhaust fans, and whirlpool bathtubs as part of its general coverage.
As part of its optional coverage, Choice covers pools and spas, central vacuum, well pumps, sump pumps, roof leaks, standalone freezers, secondary refrigerators, septic systems and septic tank pumping.
You can cancel your Choice Home Warranty service contract by writing to the company. All cancellation requests must be in a written form.
If you cancel your contract within 30 days from the order date you will receive a full refund minus a $50 administrative fee and service costs incurred by Choice Home Warranty. If you cancel the contract after 30 days, you will receive a prorated refund of the contract fee along with the deductions mentioned above.
This contract can be canceled under any of the following conditions:
Choice Home Warranty offers 2 plans, the Basic Plan and the Total Plan. The plans both offer coverage for appliances as well as systems. The Basic Plan includes 14 basic items while the Total Plan offers advanced coverage that includes all the items from the Basic Plan as well as 4 additional items i.e. air conditioning system, refrigerator, washer, and dryer.
You can also add a few items from the optional coverage to one of these plans by paying an additional cost for each item. You can view the Basic Plan and the Total Plan’s coverage in detail over here.
The cost of a Choice Home Warranty plan is based on the type of plan you choose and the state you live in. It could cost anywhere between $370 - $450. Get a free quote and know the pricing for your zip code now. Monthly payments may range from as little as $30 to $40+ depending on the coverage opted for. You will need to pay an additional $60 as service call fees for each service request.
Yes, Choice Home Warranty offers coverage for roofs as part of its optional coverage. You will have to request to add roof coverage to either the Basic Plan or the Total Plan for an additional price.
Choice Home Warranty provides home warranty services in 48 states across the U.S. and also in the District of Columbia. CHW does not provide its services in California and Washington. CHW does not currently service California nor Washington state. It is rated as #3 on our top 10 home warranty companies on our site.
Yes, Choice Home Warranty covers garage doors in both the Basic Plan as well as the Total Plan. It offers coverage for all components and parts except the garage doors, hinges, sensors, springs, travelers, chains, rollers, tracks, and remote receiving / transmitting devices.
You can call Choice Home Warranty at 1 (888) 531-5403 for claims and 1 (877) 758-4545 for a FREE home warranty quote.
The most convenient way of getting a Choice Home Warranty quote for free is through HomeWarrantyReviews.com. All you need to do is submit your zip code and email address, the free quote will be sent to your inbox within 24 hours. No credit card required.
Victor Mandalawi is the founder and CEO of Choice Home Warranty.
Choice Home Warranty coverage starts 30 Days after the application has been accepted and this contract continues for 365 days from this date.Coverage can begin before 30 days if the home has been covered by Choice Home Warranty by another contract holder. However, there needs to be proof that shows that there was no lapse of coverage from the previous owner within 15 days of the order date.
Choice Home Warranty’s corporate office is located at 1090 King Georges Post Road, Edison, NJ, 08837.
There is a separate login for realtors so that they may help prospective home buyers and sellers increase home sales and prevent losing clients. This portal suggests that 8 out of 10 home buyers buy a home with a warranty in place. This means that homes that are sold with a home warranty have a higher selling price and sell faster. Choice Home Warranty provides the same plans to realtors as to home buyers or sellers and makes selling homes all the more enjoyable