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The #1 consumer research site for home warranties
Filter FilterChoice Home Warranty is one of the largest companies that has been tending to the needs of customers for over a decade, covering more than 1,000,000 homes across the USA. Choice's service contracts help save consumers from high out-of-pocket expenses on unexpected repairs or replacements of home systems and appliances.
| Deductible | $60 |
|---|---|
| Estimated Systems Coverage | $1,500 |
| Estimated Appliance Coverage | $1,500 |
| Systems | Basic Plan | Total Plan | Add-Ons |
|---|---|---|---|
Air Conditioning System  | ✖ | ✔ | ✖ |
| Covered: This includes ducted electric central air conditioning, ducted electric wall air conditioning. All components and parts, for units below 13 SEER and/or 7.7 HSPF or higher compliant. Not Covered: Gas air conditioning systems, condenser casings; Electronic air cleaners, non-ducted wall units, window units; Registers and grills, filters; Humidifiers, water towers, chillers, units that are of improper size; All exterior condensing, pump pads, cooling; Condensate pumps, commercial grade equipment; Roof mounts, jacks, stands or supports; Improper use of metering, refrigerant conversion, thermal expansion, water leaks, valves, leak detections; Air conditioning with a mismatched condensing unit and/or evaporative coil per manufacturer specifications; Drain line stoppages, noise, maintenance. Note: The contract does not cover more than two systems covered unless it’s purchased separately during enrollment. The contract also does not bear the costs associated with matching the brand, dimensions, make or color. The terms also don’t include costs involved in making modifications required during repairs or replacements. | |||
Heating System | ✔ | ✔ | ✖ |
| Coverage Limit: $1,500 per item per contract. This includes access, diagnosis, repair, and replacement of any glycol, hot water, or stream circulation heating systems. Covered: This also includes built-in wall units. Almost all components and parts that ensure the functioning of the heating system or built. This is for units below 13 SEER and repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant. Not Covered: All components and parts that relate to geothermal, water source heat pumps. This includes underground or outside piping, redrilling of wells for geothermal or water source heat pumps, components for the same, it also includes the well pump and its components for geothermal and water source heat pumps. Access, baseboard casings, radiators or valves; Radiant heating, valves, dampers, fuel storage tanks; Solar heating systems, portable units, fireplaces and key valves; Filters, oil filters, nozzles, or strainers, line dryers and filters; Backflow preventers, registers, evaporator coil pan, primary or secondary drain pans; Timers, clocks, grills; Add-ons for zoned systems, humidifiers, heat lamps, flues and vents; Improperly sized and mismatched heating systems, pellet stoves, chimneys; Cable heat (in ceiling), wood stoves (even if it is the only source of heating), calcium build-up; Maintenance. | |||
Electrical | ✔ | ✔ | ✖ |
| Covered: This involves repairs of all components and parts including built-in bathroom exhaust fans. Not Covered: Access, pressure reducing valve, insulation blankets; Rust and corrosion, sediment build-up; Holding, main and storage tanks, thermal expansion tanks, vents and flutes; Low boy and squat water heaters, solar water heaters and their components, tankless water heaters; Fuel holding tanks or storage tanks; Energy management systems, noise; Drain pans and drain lines; Commercial grade equipment and units that exceed 75 gallons. | Plumbing System | ✔ | ✔ | ✖ |
Plumbing Stoppages | ✔ | ✔ | ✖ |
Ductwork | ✖ | ✔ | ✖ |
Coverage Limit: $500 per contract for access, diagnosis and repair or replacement with respect to concrete covered, embedded, encased or otherwise inaccessible ductwork. The rough finish that will be provided to close access opening is subject to a $500 limit. Covered: The duct from the heating unit to the point of attachment at registers or grills. This includes access to ductwork through unobstructed walls, floors or ceilings only, and the company will return the access opening to rough finish condition. Not Covered: Improperly sized ductwork, ductwork exposed to outside elements; Registers and grills, insulation, asbestos-insulated ductwork; Damper motors, separation due to settlement and lack of support, vents, flues and breaching; Diagnostic testing, locating leaks to ductwork, that include but are not limited to, requirements during installation or replacement of the system, and the requirements of the federal, state or local law, ordinance or regulation. Payment for the cost to remove and replace built-in appliances, floor coverings, cabinets, or other obstructions that come in the way of accessing the walls, floors, and ceilings. | |||
Water Heater | ✔ | ✔ | ✖ |
| Covered: Includes all components and parts, including circulating pumps. Not Covered: This includes gas or electric water heaters. Access, insulation blankets, sediment build-up, rust and corrosion; Pressure reducing valve, drain pipes and drain lines, vents and flues; Main, holding and storage tanks, fuel holding or storage tanks, thermal expansion tanks; Solar water heaters and its components, low boy and squat water heaters, tankless water heaters; Energy management systems; Noise; Commercial grade equipment and units that exceed 75 gallons. | |||
Central Vacuum | ✖ | ✖ | ✔ |
| Covered: Most mechanical system components and parts. Not Covered: Hoses, ductwork, blockages, and accessories | |||
Ceiling Fans | ✔ | ✔ | ✖ |
Covered: Switches, motors, controls, and bearings. Not Covered: Blades, fans, belts, shutters; Filters, lighting. Note: For replacements, the builder’s standard is used when necessary. | |||
Kitchen Exhaust Fan / Attic Exhaust Fan | ✔ | ✔ | ✖ |
| Same coverage as ceiling fans. | |||
Garbage Disposal | ✔ | ✔ | ✖ |
Covered: Most components and parts, this includes the entire unit. Not Covered: Jams and problems that are caused because of glass, bones and foreign objects other than food. | |||
| Appliances | |||
Refrigerator | ✖ | ✔ | ✖ |
| Covered: The Refrigerator should be in the kitchen. Most components and parts, including integral freezer unit. Not Covered: Shelves, racks, lighting and handles; Doors, door seals, hinges, gaskets, glass; Ice makers, freon, beverage dispensers, ice crushers and equipment related to the same; Water lines, valve to ice maker; Leaks of any kind, line restrictions, interior thermal shells; Freezers which are not integral parts of the refrigerator; Mini refrigerators, wine coolers; Food spoilage; Audio and visual equipment and internet connection components. | |||
Oven / Range / Stove / Cooktop | ✔ | ✔ | ✖ |
| Covered: Most components and parts. Not Covered: Clocks (unless it affects the cooking function of the unit); Rotisseries, meat probe assemblies; Knobs, handles, racks; Doors, door seals, hinges; Lighting and handles, burners; Sensi-heat burners will be replaced by standard burners. | |||
Built-in Microwave Oven | ✔ | ✔ | ✖ |
| Covered: Most components and parts. Not Covered: Hinges, handles, lights; Doors, door hinges, door glass; Interior linings, clocks, shelves, trays; Portable units or countertop units; Arcing, meat probe assemblies, and rotisseries. | |||
Dishwasher | ✔ | ✔ | ✖ |
Covered: Most components and parts. Not Covered: Rollers, racks, baskets, handles; Hinges, doors, door gaskets; Damage due to broken glass; Cleaning. | |||
Garage Door Opener | ✔ | ✔ | ✖ |
Covered: Most components and parts. Not Covered: Garage doors, springs, hinges; Sensors, chains, travelers, tracks, rollers; Devices that are remote receiving and transmitting. | |||
Washers | ✖ | ✔ | ✖ |
| Covered: Major components and parts. Not Covered: Noise, soap dispensers, plastic mini tubs, filter screens; Doors, hinges, door seals, glass, knobs and dials; Leveling, balancing, and damage to clothing. | |||
Dryers | ✖ | ✔ | ✖ |
| Covered: Most components and parts. Not Covered: Lint screens, noise, venting; Knobs and dials; Doors, hinges, door seals, glass; Leveling and balancing; Damage to clothing. | |||
| Other Items | |||
Pool and Spa | ✖ | ✖ | ✔ |
| Coverage Limit: $500 per contract term for access, diagnosis, and repair or replacement. Covered: Both pool and built-in spa equipment if they use the same equipment. If they do not utilize common equipment, then only one is covered unless an additional fee is paid. Coverage applies for the heater, motor, pump, filter, filter timer, gaskets, blower, timer, valves, limited to backflush, actuator, check, and 2 and 3-way valves, relays and switches, pool sweep motor and pump. Not Covered: Portable or above ground pools and spas; Lights, liners; Control panels and electronic boards; Structural defects, maintenance, solar equipment; Ornamental waterfalls, fountains, and their plumbing systems, pool cover and related equipment; Built-in or detachable cleaning equipment which includes pop up heads, pool sweeps, etc; Fill line and fill valve, turbo valves, skimmers, ionizers, chlorinators; Disposable filtration mediums; Fuel storage tanks; Cracked or corroded casings, cartridges, grids; Heat pump; Saltwater systems. | |||
Whirlpool Bathtub | ✔ | ✔ | ✖ |
| Information is not available. | |||
Roof Leak | ✖ | ✖ | ✔ |
Covered: They will repair the shake, shingle, and composition roof leaks of the area in which your family resides. Not Covered: Patios, porches; Cracked or missing material; Tar and gravel or metal roof, masonite shingles, cem wood shakes, flat or built-up roof; Structural leaks that are caused by or adjacent to appendages of any kind. Downspouts flashing, gutters; Skylights, patio covers, decks; Solar equipment, roof jacks, antennae, satellite components; Chimneys, partial roof replacement, and preventive maintenance. Note: Coverage does not apply if the roof needs to be partially or completely replaced for the repair. | |||
Well Pump | ✖ | ✖ | ✔ |
Coverage Limit: $500 per contract term for access, diagnosis and repair or replacement. Covered: Most components and parts of well-pump utilized for main dwelling only. Not Covered: Holding or storage tanks, pressure tanks, pressure switches and gauges; Locating pump, pump retrieval; Digging, redrilling of wells, well casings, relief valve, check valve; Booster pumps, well pump and its components for geothermal and water source heat pumps; Piping or electrical lines leading to or connecting pressure tank and main dwelling including wiring from the control box to the pump. | |||
Sump Pump | ✖ | ✖ | ✔ |
| Covered: This includes permanently installed sump pump for groundwater, within the foundation of the home or attached to the garage. Not Covered: Portable pumps, sewage ejector pumps; Check valves, backflow preventer; Piping modifications for new installs. | |||
Septic System | ✖ | ✖ | ✔ |
Coverage Limit: $500 per contract term for access, diagnosis, and repair or replacement. Covered: Sewage ejector pump, septic tank, aerobic pump, jet pump, and line from the house. Not Covered: Leach lines, lateral lines, field lines; Tile fields and leach beds; Pumping, clean out; Insufficient capacity. | |||
Septic Tank Pumping | ✖ | ✖ | ✔ |
| Coverage Limit: $200 Covered: This includes mainline stoppages/clogs. In case the stoppage is caused by a septic tank back up, then the septic tank will be pumped one time during the contract term. Coverage is effective if the septic certification is complete within 90 days prior to the close of sale. Not Covered: Costs involved in finding and gaining access to the septic tank; Cost of sewer hook ups; Disposal of waste; Chemical treatments; Tanks, cesspools, leach lines; Mechanical systems/pumps. | |||
Second Refrigerator | ✖ | ✖ | ✔ |
| Covered: Most components and parts, including integral freezer unit. Not Covered: Shelves, racks, handles and lighting; Beverage dispensers, ice makers, ice crushers and their related equipment; Freon; Freezers that are not an integral part of the refrigerator; Water lines and valve to ice maker, leaks of any kind, line restrictions, internal thermal shells; Doors, hinges, door seals and gaskets; Glass, audio or visual equipment and internet components; Food spoilage. | |||
Stand Alone Freezer | ✖ | ✖ | ✔ |
| Covered: This includes all parts and components that affect the operation of the unit. Not Covered: Ice makers, crushers, dispensers and related equipment; Shelves, racks, internal shell; Glass displays, lights, dials, knobs and caps; Door, door hinges, door seals and gaskets, door handles; Condensate pans, glass, clogged drains and lines, grates; Freon, disposal of freon; Food spoilage. |
Read the Choice Home Warranty reviews to find out how the claim process works out for fellow buyers.
Choice Home Warranty receives largely positive reviews for the quality of customer service. The company promises to schedule service visits within 2 business days for claims filed during the week and 4 days for weekend claims.
It is imperative that you read the service agreement to understand in detail the coverage inclusions and exclusions. Home warranty agreements do not provide unlimited coverage amounts on repairs and replacements. There are upper ceilings on each system and appliance.
Choice Home Warranty will not cover malfunctions due to rust, corrosion, mold, misuse, mildew, improper maintenance against manufacturer instructions, missing parts, structural variation, etc. They will also not do any replacements on account of parts problems within the first 30 days of the contract
The contract does not extend to commercial-grade systems and appliances you may have. CHW also reserves the right to give cash in lieu of actual replacement (which may cost lower than retail prices for Choice).
The home warranty agreements only extend to single-family homes (including manufactured homes), new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet. Bigger homes will have a different fee.
| Corporate Office | Edison, NJ |
| Address | 1090 King Georges Post Rd, Edison, NJ 08837 |
| Contact for quote | Yes |
| NHSCA Membership | No |
| No. of Employees | 51-200 |
| Executive Profiles | Victor Mandalawi - Founder & President,
Charlie Dillon - Vice President,
Marla Ramirez - COO,
Jahmal Adams - Director |
| Alias | Choice, Home Warranty Administrators |
Call now for a FREE quote 855-455-6190* 
