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Home  /   Companies /   Choice Home Warranty
icon Last updated: February 16, 2021

Choice Home Warranty Review 2021 (Get the Facts)

Choice Home Warranty is one of the largest home warranty companies that has been tending to the needs of customers for over a decade, covering more than 1,000,000 homes across the USA. Choice’s service contracts help save consumers from high out-of-pocket expenses on unexpected home repairs or replacements of systems and appliances.

Choice Home Warranty offers comprehensive plans at highly competitive prices. They cover a variety of household systems and appliances like heating systems & ducts, plumbing systems, electrical systems, and water heaters, etc. The plans can be tailored as per the needs and requirements of the customers.

The company also provides add-on coverage options to its customers. A complete coverage package combined with excellent customer service makes Choice one of the preferred home warranty companies in the country.

Choice Home Warranty assigns qualified repair professionals from their network of over 15,000 contractors. The company covers 48 states except for California and Washington.

Choice Home Warranty
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Based on 7,071 Reviews & Ratings | Write A Review
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$1,500

Estimated Appliance Coverage

$1,500

Estimated System Coverage

48

No. Of Active States

Yes

Complaint Resolution Program

WHY Choice Home Warranty?

  • Over 11+ years of experience in the home warranty industry
  • Choice Home Warranty is one of the few companies to offer 'roof repair'
  • The first month in the home warranty contract is free of charge
  • Participates in Complaint Resolution Program
  • Offers 24/7 customer care
  • Provides the option to customize coverage as per customer requirement
  • The coverage limit is $1.5K for each item

Choice Home Warranty Plans

Choice Home Warranty’s protection plans aid you in case of sudden breakdowns of your home systems and appliances. They also make it easier to sell your home, fetching a 3% higher selling price.

Choice Home Warranty offers two plan options, both giving good coverage for a wide range of home systems and appliances. The Total plan offers more comprehensive coverage when compared to the Basic plan.

Apart from the list of appliances and systems, you can also opt for additional coverage. Choice Home Warranty offers optional coverage for swimming pools, spas, sump pump, well pump, and roof leakage protection which is not offered by most other home warranty providers. They also replace ENERGY STAR qualified products.

CHOICE HOME WARRANTY PRICES & COVERAGE

The average cost of Choice Home Warranty plans begin at $495 for the Basic Plan and can go up to $600 for the Total plan while the monthly cost may range from $25-$60 respectively. The trade service fee would be a maximum of $85 unless the actual repair fee is lesser. The fee will have to be paid regardless of whether the coverage is extended or denied. The first month of your Choice Home Warranty contract is free.

However, if you request a service call, you will still need to pay the deductible or service fee. There is also a 30 day waiting period after the purchase of the contract. This can be waived if the company receives a notice of prior coverage within 15 days from another provider or a report certifying that the home systems and appliances are free from pre-existing conditions.

Basic Plan
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Heating System
  • Plumbing System
  • Plumbing Stoppages
  • Whirlpool Bathtub
  • Exhaust Fans
Total Plan
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Heating System
  • Air Conditioning System
  • Plumbing System
  • Plumbing Stoppages
  • Whirlpool Bathtub
  • Ductwork
  • Exhaust Fans
  • Washing Machine
Add-Ons
  • Central Vacuum
  • Pool and Spa
  • Well Pump
  • Stand Alone Freezer
  • Septic Tank Pumping
  • Sump Pump
  • Septic System
  • Second Refrigerator
  • Roof Leak

Choice Home Warranty Claims & Customer Service

Choice Home warranty is one of the few companies to have a service recall period on offer. The workmanship guarantee is of 90 days and if the problem recurs within this period, follow up work will be performed at no service call fee. Here is how you can file a CHW claim:

  • You can file a claim online through the Choice Home Warranty login portal or by calling the phone number
  • Choice Home Warranty will contact an independent service technician to come at your convenience 
  • Choice Service Call fee will have to be paid by you to the contractor. This amount maybe $85 or the repair cost, whichever is lower

Read the Choice Home Warranty reviews to find out how the claim process works out for fellow buyers.

Choice Home Warranty reviews are largely favorable for the quality of customer service. The company promises to schedule service visits within 2 business days for claims filed during the week and 4 days for weekend service requests.

  States Covered
  Corporate Office
  States Not Covered

What are the exclusions and limits of Choice Home Warranty contracts?

It is imperative that you read the service agreement to understand in detail the coverage inclusions and exclusions. Home warranty agreements do not provide unlimited coverage amounts on repairs and replacements. There are upper ceilings on each system and appliance.

Choice Home Warranty will not cover malfunctions due to rust, corrosion, sediments, mold, misuse, mildew, improper maintenance against manufacturer instructions, cosmetic items, missing parts, structural variation, doors, knobs, etc. They will also not do any replacements on account of parts problems within the first 30 days of the contract.

The contract does not extend to commercial-grade systems and appliances you may have. CHW also reserves the right to give cash in lieu of actual replacement (which may cost lower than retail prices for Choice).

The home warranty agreements only extend to single-family homes (including manufactured homes), new construction homes, condominiums, townhomes, and mobile homes under 5,000 square feet. Bigger homes will have a different fee.

Unlike homeowners insurance, Choice home warranty does not cover any damage caused by natural disasters, acts of God, etc. It should be noted that although Choice covers items that are past their manufacturer’s warranty, it does not cover defects caused by manufacturer’s fault. It also does not cover breakdowns caused by wilful and negligent use and only offers repair and replacement services to items that fail due to normal wear and tear.

Choice Home Warranty: Worth It?

Choice Home Warranty is a reputable home warranty service provider with a large contractor network. They receive largely positive feedback from customers for providing timely services. As a regular participant in HomeWarrantyReviews.com’s CRP program, they reach out to consumers frequently to resolve issues. Choice Home Warranty may be a worthwhile consideration for owners of older homes or home buyers who have exhausted funds on a new home purchase.

If you are still unsure, have a look at our Best Home Warranty Companies of 2021 for more options.

Comparison With Other Top Home Warranty Companies

Choice Home Warranty vs.
Select Home Warranty
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Tough Competition

With both companies providing 24/7 customer support, similar coverage limits, and participation in our exclusive Complaint Resolution Program, making a decision isn’t easy.

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Roof Coverage

Choice Home Warranty, gives a free month of all-across coverage. Select Home Warranty is also currently adding an offer of a $100 discount to the free roof coverage.

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Pricing & Location

Select Home Warranty offers a slightly lower deductible and premium, while Choice Home Warranty has a broader range of optional coverage items in the plans. The service location range is similar to both companies, excluding three-four states.

Choice Home Warranty vs.
American Home Shield
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Growing Contender

When coming up against American Home Shield, Choice Home Warranty also offers almost nationwide coverage and a comparable size of contractor network.

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Pricing Benefits

Choice Home Warranty plans are priced more competitively with a lower deductible and a free month of coverage. On the other hand, AHS offers flexibility in choosing a higher or lower premium amount, offset against a negotiable deductible.

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Customization

American Home Shield plans have coverage over more number of items. They offer a customizable coverage plan called Build Your Own Plan for those wanting more flexibility in item choice. They also have appliance discount programs.

Choice Home Warranty vs.
Total Home Warranty
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New Contender

Total Home Protection is another contender offering discounted repairs and replacements of worn-out home systems and appliances. Though a newer company than Choice Home Warranty, they also offer a similar range of plans and coverage options.

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Coverage Range

Both offer limited roof leak repair. THP offers coverage for a sump pump, trash compactor in the basic Gold plan, unlike Choice Home Warranty. THP’s Platinum plan covers two heating and A/C systems units and has more add-on options than Choice Home Warranty.

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Pricing & Offers

In pricing, both companies are almost similar, with both offering a free month of coverage. But, HomeWarrantyReviews users can take advantage of a unique, exclusive offer from Total Home Protection that gives $100 off.

CHOICE HOME WARRANTY FAQs

How can I get a free quote from Choice Home Warranty?

The most convenient way of getting a Choice Home Warranty quote for free is through HomeWarrantyReviews.com. All you need to do is submit your zip code and email address, the free quote will be sent to your inbox within 24 hours. No credit card details are required to request a free quote.

Is a home inspection necessary for getting a home warranty?

It is not necessary to get a home inspection but it's a good idea to get one all the same. Choice coverage will be available regardless. They will however not cover any known and unknown pre-existing conditions causing malfunctions.

Do CHW plans come with a waiting period?

Choice Home Warranty coverage starts after the application has been accepted and this contract continues for 365 days. Coverage of equipment and systems can begin before 30 days if the home has been covered by Choice Home Warranty by another contract holder. However, there needs to be proof that shows that there was no lapse of coverage within 15 days of the order date sent by the previous owner.

How much does a Choice Home Warranty Cost?

The monthly cost of Choice home warranty start from $25-$60 depending on the plan. The cost of the plan may increase if your home is larger than 5,000sqft. In addition, the trade call fee is $85 per claim. This fee is paid to the service technician who is sent to your home to repair the covered item.

On the off chance that the cost of the repair or replacement exceeds the coverage limit, you’d have to pay the surplus amount. Choice home warranty does not offer any reimbursement for amounts exceeding the coverage caps.

Does Choice Home Warranty replace appliances?

Choice home warranty service contract does extend repair and replacement services to all the covered appliances. However, most home warranty companies extend replacement coverage to items that cannot be repaired.

Does Choice Home Warranty provide Roof Coverage?

Yes, Choice plans do offer roof leak coverage so you can get roof leaks repaired at a very low cost. It is, however, an add-on option to the Basic Plan or the Total Plan.

Does Choice home warranty cover electrical issues?

Yes, Choice Home Warranty does cover electrical issues as its plan covers the electrical system of the home. It covers most components and parts of the electrical system with a cap of $500 per year.

Does Choice Home Warranty replace AC?

Choice Home Warranty offers coverage for all components and parts of air conditioning systems. However, the contract does not extend to more than 2 systems below 13 SEER air conditioning systems nor does it cover window or portable units. The central air conditioner should not have more than 5-ton capacity and must not be a commercial unit. You can find more information on inclusions and exclusions in your sample user agreement.

Can you cancel Choice Home Warranty?

Yes, you can cancel your Choice Home Warranty plan. Since the plan is activated after 30 days of purchase, you can cancel your plan with a full refund minus a $50 cancellation fee.

In case of a monthly plan, you can cancel at any time during the contract term. On the other hand, if you are under an annual contract, you need to cancel 30 days before the automatic renewal of your contract.

You can send a written letter canceling your policy along with the $50 cancellation fee to effectively cancel your contract.

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Choice Home Warranty REVIEWS

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Dale Hagin, Albuquerque, NM

On Feb 27, 2021

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Try to not pay for things, like water heaters, they don't get good service in a crisis. Plumbers don't want to work with them when they can get more during busy times. Plumber told me they will not cover normal wear and tear, so a water heater that is 7-8 years old. I am hopeful they do not do this with anything else that goes out. Have to pay a person the $75 fee plus tax to a person you don't know. ..Read Full Review

Try to not pay for things, like water heaters, they don't get good service in a crisis. Plumbers don't want to work with them when they can get more during busy times. Plumber told me they will not cover normal wear and tear, so a water heater that is 7-8 years old. I am hopeful they do not do this with anything else that goes out. Have to pay a person the $75 fee plus tax to a person you don't know. They should charge the service fee up front so it would be safer to deal with. ..View less

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Gary, Malakoff, TX

On Feb 23, 2021

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I have called Choice on several occasions and most often have been denied. Each time I was denied, was because of the "small print" I was never told about. I selected Choice because I researched their reviews first, and decide on them. I have had them for over 4 full year and once my contract is up, I'm 100% done with them!!! I am extremely disappointed!!! And will never recommend there firm t ..Read Full Review

I have called Choice on several occasions and most often have been denied. Each time I was denied, was because of the "small print" I was never told about. I selected Choice because I researched their reviews first, and decide on them. I have had them for over 4 full year and once my contract is up, I'm 100% done with them!!! I am extremely disappointed!!! And will never recommend there firm to anyone!!! ..View less

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1 people found this review helpful
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Deborah Dryden, Peachtree City, GA

On Feb 20, 2021

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The plans, discounts for seniors, and other discounts made choosing Choice Home Warranty the best for us. We are on a fixed income and knowing in our older home when something stops working it is not going to cost us our savings. They are quick and all service providers have been well qualified and helpful.

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melanie henderson, Temple, TX

On Feb 20, 2021

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Great experience! I have had this warranty for about 10 months. Then the washer quit! Everything went as they promised! The parts and labor were going to be more than the washer’s worth. They offered what it would cost to replace that make and model in excellent condition. I found something comparable on marketplace. Their response to my service request and the resolution was fast and professional!

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Kathleen Drysdale , Houston, TX

On Feb 19, 2021

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I had a washer issue (leak). The Appliance repair was scheduled very quickly, then because of a storm, i had a power outage which caused me to cancel the original appointment. When i called to re schedule, again. The appointment was very quick and the technician was helpful. Turns out i need a plumber. I hope they are able to come out as quickly.

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1 people found this review helpful
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Janice Pierce , Ocala, FL

On Feb 19, 2021

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I just purchased a policy and everyone was polite, helpful and knowledgeable. I received all the information I needed and a policy that fits my needs at a price. I recommend them highly.

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1 people found this review helpful
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Vicki Munz, Lock Haven, PA

On Feb 17, 2021

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We've had to make a claim twice with Choice Home Warranty and both times they have taken care of the cost of our repairs. So far I have no complaints. I hope Choice and I can continue on this positive path. Thanks Choice!!!!

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Earl Mac Arthur, Naples, FL

On Feb 16, 2021

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Excellent on time service. Technician arrived as scheduled and handled the issue promptly. I recommend ** ****** highly and suggest to others to avail themselves of his service and skills.

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Desai, Sugar Land, TX

On Feb 13, 2021

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Great services. Customer service answered calls, online responses were prompt. Technician showed up on time, very courteous, detected the problem with washer, cleaned up and ordered the part.

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Shelley Barnes, Arnold, MO

On Feb 13, 2021

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***** from kings castle locks and more was amazing, very helpful and went above and beyond.. I highly recommend her! thank you to choice home warranty for sending someone so professional, I have had bad experiences with low rate contractors sent to my home by other home warranty companies . I recommend Choice.

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1 people found this review helpful
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Cornell , Lansing, MI

On Feb 12, 2021

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The service was great the problem was resolved in excellent timing my furnace went out and a service person was there a short period of time the repair person that was sent to come out to my home was awesome did a very good job.

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Daric, Aurora, CO

On Feb 11, 2021

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I have had Choice Warranty for 3 years and they have been responsive and quick every time I needed them. I have only had a few claims but just the piece of mind knowing if something happens I won’t have to pay for a large invoice upfront makes me a long time customer.

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Elie Hachem, Allen, TX

On Feb 11, 2021

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Great customer and claim team. Received my claim and filed it instantly. The service provider arrived the very next day, he was knowledgeable with the issue and performed well.

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Blent Erman, Raleigh, NC

On Feb 11, 2021

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Had an issue with my fridge. CHW resolved the issue with no hesitation. They were quick to respond. The technician was courteous and friendly and arrived in the scheduled time frame. Thanks!

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Mary Mountain, Broomall, PA

On Feb 11, 2021

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I have had Choice Home Warranty for5 months now, and have already used them 3 times. The first time I had a problem I called the main number to register the problem. I was on hold for about 15-20 minutes. They were friendly and hepful when taking my information and told me someone would get back to me. The next day I got an email with the name and phone number of the company coming out. The subseque ..Read Full Review

I have had Choice Home Warranty for5 months now, and have already used them 3 times. The first time I had a problem I called the main number to register the problem. I was on hold for about 15-20 minutes. They were friendly and hepful when taking my information and told me someone would get back to me. The next day I got an email with the name and phone number of the company coming out. The subsequent 2 times I decided to file my claim on line, and both times I got a quick turn around time for service. One time I filed on Sunday night and on Monday morning a technician called to sy he could come out at 9am that day. The best part is that I dont have to worry about expensive repairs. All 3 times I just paid my agreed fee to the technician and the work was done, I did not have to pay for parts either. Im glad I chose Choice, and am very happy with them. ..View less

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Linda Holley, Sarasota, FL

On Feb 10, 2021

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From scheduling to repair, I couldn’t be happier! I have found plumbers, electricians, and HVAC companies to be honest, fast, and knowledgeable. I left another home warranty company because the service in all areas was substandard and the staff was not truthful. Not so with Choice!! So happy!!

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Deborah Daniel, Southaven, MS

On Feb 10, 2021

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The Technician was competent and friendly. He took pictures of the toilets and contacted Choice Home Warranty for approval. The job was approved. The Technician left and returned with the proper equipment and he cleared the blockage.

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Nick Frigo, San Antonio, TX

On Feb 10, 2021

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I do not recommend CHW for your home warranty coverage. 2 horrible experiences out of 3. They will not return phone calls and will allow to escalate your situations to upper management. They only take a message and never call back.

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Linda Eisenhardt, Linthicum Heights, MD

On Feb 09, 2021

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The service tech was polite and curtious. curious. Showed on time and finished all of the work that was schedule the same day. HE DID A GREAT JOB. The claim was settled the same day.

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Michael Blandford, Largo, FL

On Feb 09, 2021

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I have called Choice on several occasions and each time I was denied. Each time I was denied, was because of the "small print" I was never told about. I selected Choice because I researched their reviews first, and decide on them. I have had them for over a full year and once my two year contract is up, im 100% done with them!!! I am extremely disappointed!!!

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