Achiera Smith, Bessemer, AL
On Nov 25, 2020
I returned a phone call to ***** and she was very informative about the service I am seeking. I appreciate her help and honesty and I can’t wait to see what the company will offer me as a new customer.
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CW L, Fairfield, OH
On Nov 24, 2020
The switch on our dryer unit went out. The dial also was stripped/broken because of the switch being defective was hard to turn and finally not turn at all. We called Home Warranty to schedule an appointment. The conversation went well. Person did try to get us to renew our policy, but told them we had not used the policy yet and would like to see how things went with the claim/repairs before thinking ab ..Read Full Review
The switch on our dryer unit went out. The dial also was stripped/broken because of the switch being defective was hard to turn and finally not turn at all. We called Home Warranty to schedule an appointment. The conversation went well. Person did try to get us to renew our policy, but told them we had not used the policy yet and would like to see how things went with the claim/repairs before thinking about renewal. Was courteous and polite. Had an appointment scheduled for the next day. Repair person showed up before time, inspected the dryer, called for a part needed, and waited for the part to arrive to complete the job. Was very satisfied and impressed with the repair job. Thanks! BTW, we decided to renew! ..View less
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Vaughn Parker, Hampstead, MD
On Nov 19, 2020
Choice Home Warranty is the best hands down. From their professional and friendly customer service to their service providers. Most of their providers are very knowledge and back their work up. My wife and I have been with them for years and renew every year. We have currently have two policies with them. One for our rental property and one on our main residence. Any problems we have faced owning our hom ..Read Full Review
Choice Home Warranty is the best hands down. From their professional and friendly customer service to their service providers. Most of their providers are very knowledge and back their work up. My wife and I have been with them for years and renew every year. We have currently have two policies with them. One for our rental property and one on our main residence. Any problems we have faced owning our homes, Choice Home Warranty has been there for us. If they can’t get it repaired they have it replaced! Having Choice Home Warranty to protect my family assets are a must! ..View less
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Rubie B Woodley, Saint Louis, MO
On Nov 18, 2020
The CHW rep set up an appt to have my leaking garbage disposal fixed in less than 15 minutes. The service person came to my house in about 4 days. He checked the garbage disposal and replaced it with a new one in less than an hour. I truly appreciate CHW prompt service. I would definitely recommend them!
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Joseph G L Marston, Prattville, AL
On Nov 16, 2020
I called Choice Home Warranty on Saturday morning about a problem with my dryer. Carry A. Kimbrough Appliance Repair and Maintenance contacted me a little afternoon, and arived about 5:00 p.m. The repair was completed by about 6:00 p.m.
Needless tp say, I am very satisfied, indeed impressed, with Choice Home Warranty and **.*********.
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Alan Smith, Pawleys Island, SC
On Nov 15, 2020
Service was within 24 hours and Air Professionals were excellent. Very please with CHW and service response time. Second claim this year and very satisfied. The agent that took call was professional and quick to provide claim number.
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Melita Aitcheson Johnson, Port Saint Lucie, FL
On Nov 15, 2020
I have had three experiences with Choice home warranty since taking out my home warranty with them. These experiences were all positive.They are prompt to respond, their technicians are proficient, professional and punctual. In all three instances my appliances( electric stove, refrigerator and water heater was either repaired or replaced. Thank you CHW you have given me a sense of security, knowing That ..Read Full Review
I have had three experiences with Choice home warranty since taking out my home warranty with them. These experiences were all positive.They are prompt to respond, their technicians are proficient, professional and punctual. In all three instances my appliances( electric stove, refrigerator and water heater was either repaired or replaced. Thank you CHW you have given me a sense of security, knowing That I can always count on you to deliver quality within a short timeframe. I have already, and will continue to recommend you to family and friends. Keep up the good work. I am an extremely satisfied customer. ..View less
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Bennie Wells, Fayetteville, NC
On Nov 14, 2020
Technician was friendly and very knowledgeable. Have additional insight to make sure we fully understood what was going on with our system before even making repairs. Very professional! Will definitely use them again.
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Maureen, North Las Vegas, NV
On Nov 13, 2020
The phone customer service represantative was very helpful in setting up the home warranty coverage and payment for policy docs. I would recommend others to give them a try.
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Karen Schulman, Buffalo Grove, IL
On Nov 11, 2020
My dryer quit working on Saturday night. I called Choice and they set up appt. for Monday. Kea Service came replaced part and everything was fine.
Kea is a great company. Would use them again & again.
2nd claim-However in the fall I called Choice for maintenance on my furnace to make sure it was fine for winter. Choice said they do not cover this. They did set up an appt with a HVAC company for me. ..Read Full Review
My dryer quit working on Saturday night. I called Choice and they set up appt. for Monday. Kea Service came replaced part and everything was fine.
Kea is a great company. Would use them again & again.
2nd claim-However in the fall I called Choice for maintenance on my furnace to make sure it was fine for winter. Choice said they do not cover this. They did set up an appt with a HVAC company for me. They did not tell me I would have to pay them & the HVAC company each $85.00. When I was speaking with the HVAC company they were kind and only charged the $85 once. You think Choice wanted to charge me for the phone call.
When I had ******** **** ***** this was covered.
I will look into a company that offers pre-season checks on my air conditioner & heating system. This is a safety problem for home owners. ..View less
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Charlie Jacob, Groveport, OH
On Nov 08, 2020
We bought a house 11 months ago. It came with a CHOICE warranty. In 11 months, we've had 3 claims. The first was an air conditioner. The repair was assigned. I called the company. I was told they didn't serve my area. It was in the hottest part of the summer. No one accepted the job. I called a tech of my choice. It took some wrangling, but the claim was paid. Then, my furnace didn't run properly. A tech ..Read Full Review
We bought a house 11 months ago. It came with a CHOICE warranty. In 11 months, we've had 3 claims. The first was an air conditioner. The repair was assigned. I called the company. I was told they didn't serve my area. It was in the hottest part of the summer. No one accepted the job. I called a tech of my choice. It took some wrangling, but the claim was paid. Then, my furnace didn't run properly. A tech came. He identified the problem. He was professional and courteous. The furnace seems fine. Next, my ice maker didn't function properly. A tech was scheduled on a Friday between 3p and 8p. No one came. No one called. The tech was a no show. The repair was assigned to another company, The tech came. He diagnosed the problem. He put in a new ice maker. He was professional and courteous. ..View less
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Rick Bideler, Fort Worth, TX
On Nov 07, 2020
Prior approval for you to use your own trusted company / technician does not exist. I've been with this warranty service for many years and can honestly say they are not there for you. Will not continue business with Choice Home Warranty.
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Lela C , Ridgeland, MS
On Nov 07, 2020
We have overall been pleased with Choice Home Warranty. They have been timely in responding to our claims and easy to communicate with over concerns. I have recommended this company to neighbors which I would not have done if we had not been pleased.
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kevin orsini, Columbus, OH
On Nov 05, 2020
I have had one of worse experiences with my furnace. The heat exchanger is rusted and poses a safety concern that does not allow me to run the furnace. The claim was denied due to rust not being covered. My tech said all exchangers will rust over time and this unit is over 50 years old. I bought the home warranty to protect myself and family and was told that i did not need any information on my cov ..Read Full Review
I have had one of worse experiences with my furnace. The heat exchanger is rusted and poses a safety concern that does not allow me to run the furnace. The claim was denied due to rust not being covered. My tech said all exchangers will rust over time and this unit is over 50 years old. I bought the home warranty to protect myself and family and was told that i did not need any information on my covered appliances when I signed up. I appealed the decision and the person that called my started off the question by saying she heard I had a question even though this was an appeals call. She denied an appeal because i did not have 3 years worth of evidence that I had done preventative maintenance on the unit. I told her I was told by the person that sold me the warranty that i did not need anything and she said that was not the case and the claim could not be appealed. When I voiced my displeasure I got no apology I just got do you have any other questions. Only when I mentioned that i was displeased and would call the *** did she say hold on a minute and after 5-7 minutes she came back on the phone and said they usually do not do this but she could get me wholesale pricing for a unit and would call me back if that was ok. I said I guess if that is the best you can do. Not sure how that would work since only a authorized HVAC contractor can purchase units. Worse experience i have ever had. would not recommend this company at all ..View less
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Larry Arendas, Terrell, NC
On Nov 05, 2020
Had a leaking refrigerator and due to the Covid-19 situation, Choice authorized me to find my own repairman. Job finished, and Choice immediately honored the repair. Nice to know a company actually performs up to their commitments!! Highly recommend Choice!
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Dianne , Colonia, NJ
On Nov 04, 2020
Have used Choice 2 times over past 1 1/2 years.
Used for AC issue..... but wasn’t covered.
Furnace blower motor was covered. And now am awaiting a service tech for a water heater issue. Hopefully this will be resolved quickly and completely.
I do like the idea that if I sell my home, the plan can go with the house.
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Joe H, Myrtle Beach, SC
On Nov 03, 2020
CHW, the Company service was very good. First service guy did not show up or call me .Then ****** from Long Bay LLC. Call to confirm the appointment and show up on time. Made repair in a timley & professional manor. I would recomend this HVAC Co, to any person needing that service in the Myrtle Beach area anytime.
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Majid Laghari, Katy, TX
On Nov 01, 2020
Very happy with job done. Process was very easy and convenient. Assigned company was efficient and very professional. Good to be a choice home warranty client . For sue I will recommend choice home warranty company to all of my friends.
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Barbara , Pompano Beach, FL
On Nov 01, 2020
We never used CHW before. I had a problem with my refrigerator. I called up and they said that
they will send out a technician. He came the next day, and the tech figured out what the problem was, ordered the part and we will be back tomorrow to take care of it. The tech came and fixed it.What can i say, so far, so good. If they keep up this level of service, I will stay with them for years to come.
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Robert Zopf, Commerce, GA
On Oct 31, 2020
I contacted Choice Warranty because I had a problem with my plumbing. They sent out a plumber who determined that the cause was an improper. Installed tubing from the hot water heater to the house and as a result the water ceased to Dow to my kitchen, laundry washer and dish washer, and kitchen sink. All of these needed to be fix, repaired or replaced. This company determined that they are not responsibl ..Read Full Review
I contacted Choice Warranty because I had a problem with my plumbing. They sent out a plumber who determined that the cause was an improper. Installed tubing from the hot water heater to the house and as a result the water ceased to Dow to my kitchen, laundry washer and dish washer, and kitchen sink. All of these needed to be fix, repaired or replaced. This company determined that they are not responsible for water problems caused by rust or corrosion. These problems were caused by deteriorating rubber tubing. Now I need to buy all new appliances and a kitchen faucet. I’m saving my $53.00 per month or $600.00 per year by cancelling my warranty. Buyer beware. ..View less
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