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American Home Shield founded the home warranty industry in 1971 Contractor network of 15,000 licensed professionalsThe average deductible for a contract is $85.15The policy takes effect within 30 DaysThe coverage limit of $1.5K to $3K for covered itemsParticipates in our Complaint Resolution ProgramAmerican Home Shield has won the Annual Home Warranty Award four years in a row, betting out the competition since 2014. AHS warranty, in 2014, won the Best in Service Award and has continued to sweep the Top Rated Award 5 consecutive years from 2015-2019. Recognitions:
D
Dan Gunyon
Cumming, GA
Bobby from RG Plumbing and Rooter was very professional. Went above and beyond to resolve our issue same day we called. Thanks AHS and RG Plumbing and Rooter!
F
Frank King
Bradenton, FL
The pool pump stopped working. Contractor came the next day and replaced the pump. Works fine now.
M
Margy
Portland, OR
I needed help in replacing my door bell and AHS was quick to respond. The online request process is so simple. Nice to be able to make a service request whenever needed.
| Annual Premium | $299 - $500+ |
|---|---|
| Deductible | $75 - $125 |
| Minimum Contract Length | 12 Months |
| Estimated Appliance Coverage | $3,000 |
| Estimated Systems Coverage | $1,500 |
| Home inspection required | No |
| Maintenance records required to request service | No |
States Serviced
1971
Established Year
49
States Serviced
15,000
Contractors and Technicians
1.7 million
Customers
Since 1971, American Home Shield (AHS) is the pioneer of the home warranty industry, which is still a predominant player dictating the market. Home Shield warranty provides services to a wide range of customers in 49 states across the U.S. Since its inception, AHS’ goal has remained the same - to make homeownership easier and to protect its customers’ budget from huge and unexpected repair costs. An AHS contract takes effect within 30 days. AHS plans only accept contractors from within its network to perform service requests. AHS also offers a service recall period of 60 days in case a problem reoccurs.
The warranty plans offered by AHS include the Systems Plan, Appliances Plan, Combo Plan, and Build-Your-Own Plan. The prices for the plans range from $299-$500+. The cost differs depending on the plan you choose. In addition to the items covered, ...View More
The warranty plans offered by AHS include the Systems Plan, Appliances Plan, Combo Plan, and Build-Your-Own Plan. The prices for the plans range from $299-$500+. The cost differs depending on the plan you choose. In addition to the items covered, you can also request for add-on coverage from a list of optional items.
AHS’ add-on coverage includes: pool and spa, well pump, septic pump, HVAC tune-up, and guest unit (less than 750 square feet). The newest item that has been added to the list is the Electronic Plan by Asurion. HVAC tune-up and the Electronics Plan are available in select states.
| Covered Items | Appliances Plan | Systems Plan | Combo Plan | Add-ons |
|---|---|---|---|---|
Air Conditioning and Ductwork  | ✖ | ✔ | ✔ | ✖ |
| Coverage Limit: $1,500 on access, diagnosis and repair or replacement of geothermal and water source heat pumps, hot water, glycol, or steam circulating systems. $1,000 on ductwork coverage (in certain circumstances) $10/pound per occurrence of refrigerant. Covered: Geothermal, wall air conditioners, mini-splits; Ducted central electric split and package units; Plenums, dampers, damper-only controls, and leaks or breaks in ductwork from the unit including registers or grills; AHS will pay for diagnosis, access, and replacement related to the unit’s efficiency and other upgrades except for (a) cost related to plenums and refrigerant line sets (b) Other limitations specified in your home warranty agreement. Not Covered: Underground or outside piping; Well pump and its components for geothermal or/and water source heat pump; Window units; Chillers and its components; Water towers, water lines; Legally mandated diagnostic testing while replacing cooling/heating units. | ||||
Heating and Ductwork | ✖ | ✔ | ✔ | ✖ |
| Covered: Forced air (gas, electric, oil), wall mounted heaters, geothermal, floor furnaces; Package units; Heat pumps, hot water or steam circulating heat; Electric baseboard, cable heat (if it's the main source of heat to your home or room), room heaters; Plenums, dampers, damper-only controls, and leaks or breaks in ductwork from the unit including registers or grills; AHS will pay for diagnosis, access, and replacement related to the unit’s efficiency and other upgrades except for (a) cost related to plenums and refrigerant line sets (b) Other limitations specified in your home warranty agreement. Not Covered: Underground and outside piping; Well pump and its components for geothermal or/and water source heat pump; Fuel storage tanks, portable units; Fireplace grain, wood heating or pellet units; Legally mandated diagnostic testing while replacing cooling/heating units. Note: $10/pound per occurrence of refrigerant will be covered. | ||||
Electrical | ✖ | ✔ | ✔ | ✖ |
| Covered: Direct Current (D.C.) wiring; Built-in exhaust, attic, and vent fans; Light fixtures. Not Covered: Audio, video, intercom, computer, intercom, alarm or security wiring or cable; Faceplates; Telephone wiring; Circuit overload. | ||||
Plumbing (including stoppages) | ✖ | ✔ | ✔ | ✖ |
| Coverage Limit: $1,000 Covered: Water, gas, drain, waste or vent line leaks and breaks; Toilets and related mechanisms; Toilet wax ring seals; Faucets, angle stops, hose bibs, basket strainers; Showerheads, valves for shower, shower arms, tub and diverter; Risers and gate valves (similar finishes and styles are used); Built-in bathtub whirlpool pump, motor and air switch assemblies; Permanently installed sump pumps (groundwater only); Expansion tanks; Sewage ejector pump; Pressure regulators; Cleaning sink, shower, bathtub, and toilet stoppages; Clearing the mainline drain and sewer stoppages (through an accessible cleanout up to 100 feet from an access point); Clearing lateral drain line stoppages up to 100 feet from an access point. This includes accessible cleanout p-trap drain or overflow access points. Not Covered: Bathtubs, jets, sinks, showers, shower enclosures, and base pans; Saunas and steam rooms; Toilet seats and lids; Grouting or caulking; Water purification/ filtration system; Holding storage tanks; Stoppages caused by collapsed, broken or damaged vent, drain or sewer lines outside the home’s lain foundation Infiltrated, broken lines due to roots or foreign objects within or outside the home’s main foundation. Costs required to access or locate cleanouts that can’t be found or are inaccessible or to install cleanouts; Septic system sewage ejector pumps are only covered in optional coverage and not under this. | ||||
Water Heater | ✖ | ✔ | ✔ | ✖ |
| Covered: All components and parts. | ||||
Central Vacuum | ✖ | ✔ | ✔ | ✖ |
| Covered: All components and parts. | ||||
Ceiling Fans | ✖ | ✔ | ✔ | ✖ |
| Covered: All components and parts. | ||||
Instant Hot/Cold Water Dispenser | ✖ | ✔ | ✔ | ✖ |
| Covered: All components and parts. | ||||
Doorbells | ✖ | ✔ | ✔ | ✖ |
| Covered: All parts and components of the doorbell system unless it is part of the intercom system. | ||||
Smoke Detectors | ✖ | ✔ | ✔ | ✖ |
| Covered: Battery-operated and hard-wired smoke detectors. | ||||
Rekey | ✖ | ✔ | ✔ | ✖ |
| (Available only in AZ, CA, FL, NV, and TX for DTC 1) Covered: Rekeying up to 6 keyholes and providing; 4 identical keys on previously installed and correctly functioning non-electronic door-knobs and deadbolts for hinged doors that access structural walls of the covered home. Not Covered: Replacement of knobs, deadbolts or associated hardware; Garage door openers; Broken or damaged locks; Padlocks, skeleton locks, and keys; File cabinet, window, safe, desk, or mailbox locks; Other services offered by locksmiths. | ||||
Garbage Disposal | ✖ | ✔ | ✔ | ✖ |
| Covered: All components and parts. | ||||
| View more items |
Claims Department Details
Online Service Request
Claims Department
Waiting Period
Complaint Resolution Program
Contractors & Technicians
Contractors Choice
Contractor Network
Technicians
Service Recall Period
| Corporate Office | Memphis,TN |
| Address | 150 Peabody Place Memphis, TN 38103 |
| Contact for quote | Yes |
| NHSCA Membership | Yes |
| No. of Employees | 1800 |
| Executive Profiles | Rex Tibbens - CEO, |
| Alias | Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty |
You need to call 1 (888) 682-1043 to cancel your AHS contract as you cannot cancel it via chat. If you’re canceling it within 30 days of signing up for the contract and you have not made a service call request, you will get a full refund. If you cancel your policy after 30 days then you will receive a refund for the remaining term minus the administrative fees along with the charges for any services or claims made.
The terms of cancellation are based on whether you want to cancel the policy before or after 30 days from signing up for the contract.
Yes, AHS has a service recall period of 60 Days. If the repair or replacement of a covered item fails within 60 Days, you will not need to file a new claim. The contractor will be back to take a look at the item and you won’t have to pay the service call fee.
A basic AHS plan starts at around $299 per year and can go up to $500+ for advanced coverage that includes items with optional coverage. Monthly payments typically begin at around $30 per month and can range up to $40+ depending on the coverage selected. Get a free quote for an accurate price estimate in your area.
No, AHS does not provide roof coverage. However, you can search for home warranty companies that cover roof leaks using the filter “Filter Companies by Ratings and Coverage” on our companies page.
With the Systems Plan, you get coverage for the following home systems which include heating, air conditioning, electrical systems, water heaters, plumbing, central vacuums, garbage disposals, ceiling fans, instant water dispensers, doorbells, rekeying and smoke detectors. It also covers the ductwork of heating units, plumbing, and air conditioning.
American Home Shield home warranty has 3 home warranty plans exclusively for realtors. They have been designed to protect new homeowners from unexpected repair costs after real estate transactions. The plan offers affordable coverage for a wide range of home systems and appliances. They come at affordable prices.
AHS Home Warranty Plans for Real Estate Agents ShieldEssential: Coverage for appliances and systems that are costly and most expensive to repair and replace.
ShieldPlus: Covers components and parts of most home systems and appliances as well.
ShieldComplete: Covers all the items under ShieldEssential and ShieldPlus plans along with some other common, ancillary home items.
AHS also dedicates a section of its website for realtors where agents can browse through their American Home Shield affiliate program. There are several articles and guides explaining how selling a home along with a home service contract is beneficial to both realtors and its customers. The company also has a dashboard where realtors can submit claims and communicate with the company representatives easily.
