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Home  /   Companies /   American Home Shield (AHS)
icon Last updated: September 4, 2020

American Home Shield Reviews, Plans & Costs - 2020

American Home Shield (AHS) has been one of the longstanding companies in the sector, with over 40 years of experience under its belt. With its presence in over 49 states and over 15,000 contractors, AHS Home Warranty has established its deep-rooted presence across the country. The company has carved a reputation for itself as a reliable option by paying over $2 billion in claims just from 2013.

What we love

  • Nationwide coverage
  • Customizable home warranty plans
  • Asurion Electronics Plan

What could be improved

  • Coverage in Alaska
  • Range of add-on devices
American Home Shield (AHS)
4.5 / 5
Based on 13,564 Reviews & Ratings | Write A Review

$3,000

Estimated Appliance Coverage

$1,500

Estimated System Coverage

49

No. Of Active States

Yes

Complaint Resolution Program

ABOUT AMERICAN HOME SHIELD HOME WARRANTY

American Home Shield is the pioneer of the home warranty industry, established in 1971. The company is present across the country with a strong service network and is also a licensed member of the National Home Service Contract Association. This non-profit industry body holds its members upto the best ethical standards and business codes. AHS offers a wide range of plans covering different systems and appliances. We have hundreds of American Home Shield reviews written by customers, which will help you understand their service quality.

HOW AMERICAN HOME SHIELD WARRANTY WORKS?

American Home Shield plans are suitable for homeowners, real estate professionals, home sellers, and buyers alike. Purchasing a home warranty plan can be very beneficial after the expiry of the original manufacturer's warranty or if you live in an older home.

American Home Shield provides discounted repairs and replacements for home systems and appliances that break down due to natural wear and tear. An American Home Shield warranty can come at a few hundred dollars while out-of-pocket repairs can cost thousands of dollars.

You can choose a plan from the list given below based on what appliances and systems you want to be covered. Get a free quote now to explore the plans offered by AHS in depth. Note that American Home Shield's plans protect your home for one year unless you want extended coverage for longer durations, in which case AHS does sell longer-term contracts.

American Home Shield pricing offers flexibility in choosing a deductible at $75, $100, or $125. The higher the deductible chosen, the lower the premium would be.

WHAT AMERICAN HOME SHIELD PLANS COVER?

American Home Shield warranties are reviewed as having quick service turnaround time. AHS home warranty plans cover a range of home systems and appliances. Customers can choose plans as per their needs. AHS offers the following four plans:

Any of these optional add-on items can be included in any of the plans for an additional cost. However, electronics extended warranties and HVAC tune-ups are offered only in particular states.

AHS Home Warranty Add-on coverage: Items like electronic extended warranty, pools and spas, well pump, septic pump, guest unit, and HVAC tune-ups are included in add-ons. AHS now offers Electronics Warranty with Asurion Services.

You can go through the various plans offered by AHS warranty, and check the extent of coverage for each of the appliances and systems. You can request for a free quote to check the estimated prices.

The American Home Shield Reviews will tell you about how the coverage has worked out for other customers. The Combo Plan is the most popular among the options, with over 70% consumers choosing it (as claimed by American Home Shield). We recommend the Build-Your-Own Plan for homeowners who have a mix of old and mid-age appliances and systems.

Appliances Plan
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Trash Compactor
  • Freestanding Ice Maker
  • Garage Door Opener
  • Built-in Food Center
Systems Plan
  • Air Conditioning and Ductwork
  • Heating and Ductwork
  • Electrical
  • Doorbells
  • Smoke Detectors
  • Ceiling Fans
  • Plumbing (including stoppages)
  • Water Heater
  • Garbage Disposal
  • Instant Hot/Cold Water Dispenser
  • Central Vacuum
  • Rekey
Combo Plan
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Trash Compactor
  • Freestanding Ice Maker
  • Garage Door Opener
  • Built-in Food Center
  • Air Conditioning and Ductwork
  • Heating and Ductwork
  • Electrical
  • Doorbells
  • Smoke Detectors
  • Ceiling Fans
  • Plumbing (including stoppages)
  • Water Heater
  • Garbage Disposal
  • Instant Hot/Cold Water Dispenser
  • Central Vacuum
  • Rekey
Add-ons
  • Pool and Spa
  • Well Pump
  • Septic Pump
  • Guest Unit
  • Electronic Extended Warranty
  • HVAC Tune-Up

DOES AMERICAN HOME SHIELD HAVE GOOD CUSTOMER SERVICE?

ahs_graph

Many customers report that American Home Shield lives up to its reputation by ensuring satisfactory customer service. They offer 24/7 customer support and have a vast network of over 15,000 repair contractors. Their technicians generally receive positive reviews for promptly keeping up with the appointments and attending emergencies on short notice.

The graph shows the rate of AHS' performance concerning the closure of CRP complaints and positive reviews. They have closed more complaints, and there has been a drop in people having less-than-desirable experiences.

HOW TO MAKE CLAIMS WITH AMERICAN HOME SHIELD?

American Home Shield website helps customers to file claims online or call the American Home Shield number. As the largest home warranty company, AHS warranty customer service has paid out claims worth $2 billion since 2013.

To file a claim with AHS, follow the below-mentioned steps:

  • Call AHS helpline number to schedule a service visit or submit a claim online
  • You are required to pay a service call fee for the service visit. This amount is fixed in your contract
  • A contractor would be assigned to visit you at the earliest
  States Covered
  Corporate Office
  States Not Covered

HOW AMERICAN HOME SHIELD ASSESSES CLAIMS?

When you request service from AHS, they take the details and first verify whether the broken down item is covered. Thereafter, they send a repair contractor to diagnose the problem. If the problem happens to be an inclusion in your contract, the contractor gives an estimate to AHS of the amount they will pay out.

AHS may then directly pay the contractor or refund the amount to you if for some reason, that is the course of action chosen. You will only have to pay a trade service fee or deductible, out of pocket, as agreed upon.

The advantage of choosing a service like American Home Shield is that one flat service visit fee covers all costs associated with the visit's purpose and repeat visits for the same reason. If you were to hire a contractor who finds an issue taking longer than expected, you would have to pay them extra. Regardless of the complexity of repair, the company's cost will be borne up to the ceiling coverage limit.

WHAT REPAIRS AND REPLACEMENTS DOES AHS COVER?

Reading the Contract Agreement to know what is covered and the limitations, exclusions, and provisions are of paramount importance. Coverage would include wear and tear malfunctions during a contract term unless there was improper maintenance, rust, or corrosion.

AHS home warranty plans are only for single-family homes, new construction homes, condominiums, townhomes, or mobile homes under 5,000 square feet unless an alternative dwelling type is applied for, and the appropriate fee is paid. Coverage is only provided for owned or rental residential property and not for commercial property or premises converted into a business.

The manufacturer should specify domestic or commercial grade items for use in the residential application. AHS has the sole right to determine whether or not covered items will be repaired or replaced.

When it comes to replacements, the AHS replacement policy is to be responsible for replacement equipment and parts of similar features, efficiency, and capacity but not matching color, brand, and dimensions.

AHS would also agree to offer cash instead of repair and replacement services. AHS will not provide repair and replacement services but will pay an amount equal to the contract dollar limit minus the cost incurred to diagnose the malfunction. You'll have to show acceptable proof of the actual itemized costs to AHS before reimbursement payout. AHS would not pay for replacements or repairs covered by the distributor, builder, manufacturer, or extended warranty.

AMERICAN HOME SHIELD (AHS) FOR REALTORS - WHAT DOES IT COVER?

American Home Shield home warranty has three home warranty plans exclusively for realtors. They have been designed to protect new homeowners from unexpected repair costs after real estate transactions. The plan offers affordable coverage for a wide range of home systems and appliances. They come at affordable prices.

AHS Home Warranty Plans for Real Estate Agents

AHS also dedicates a section of its website for realtors where agents can browse through their American Home Shield affiliate program. Several articles and guides explain how selling a home along with a home service contract are beneficial to both realtors and their customers. The company also has a dashboard where realtors can submit claims and communicate with the company representatives easily.

IS AMERICAN HOME SHIELD (AHS) WORTH IT?

As one of the longest-running companies in the home warranty business, American Home Shield has a widespread presence and good network of repair contractors in 49 states. They have paid out a lot of money in claims and offer wide and flexible coverage. If you would like to customize your coverage and also get coverage for electronic items then, American Home Shield is the best option. If you are still unsure, have a look at our Best Home Warranty Companies of 2020 for more options!

AMERICAN HOME SHIELD (AHS) FAQs

How much does an American Home Shield contract cost per month?

AHS pricing is flexible, varying as per the deductible you have chosen ($75, $100, $125). A basic American Home Shield plan starts at around $299 per year and can go up to $600+ for advanced coverage that includes items with optional coverage. Monthly payments typically begin at approximately $40 per month and can range up to $60, depending on the coverage selected. Get a free quote for an accurate price estimate in your area.

When should I buy AHS Home Warranty?

Buying AHS Home warranty is a good idea for those with homes older than 4 years, especially after the expiry of the original warranties on home systems and appliances. Buyers of older homes and sellers wanting to place their homes on the market can also benefit from home warranty coverage since such homes sell faster. If you have many older systems and appliances, it can save money to cover frequent breakdowns due to age and wear.

Do I need an American Home Shield home warranty if I have homeowners insurance?

An American Home Shield warranty plan is not the same as homeowners insurance. Homeowners insurance provides liability coverage in the event of damages or losses due to floods, fires, disasters, etc. On the other hand, the home warranty plan provides for discounted repairs and replacements of home systems and appliances. An American Home Shield insurance is not homeowners' insurance per se but a home warranty plan which is legally separate. It can run complementary to your actual Home insurance

Is a home inspection required before a home warranty purchase?

American Home Shield does not make a home inspection mandatory for the purchase of home warranty plans. However, if your home systems and appliances are ancient, getting a home inspection to prove that there are no pre-existing conditions will significantly improve your claims' chances of being successful. As homeowners' plans do not cover damage due to rust and corrosion, a prior home inspection will also help.

Does American Home Shield have a waiting period?

There is a 30 day waiting period after the purchase of your home warranty plan to ensure that the claims are due to natural wear and tear and not due to pre-existing damage. It ensures that homeowners are not buying a home warranty for already broken-down appliances. The waiting period will not apply to real estate plans.

My home appliances are old. Will they even be covered?

American Home Shield provides coverage to home systems and appliances via its home warranty plans, regardless of the age make and model of home appliances. As long as your systems and appliances do not have pre-existing conditions that make them prone to breaking down and fulfill certain conditions mentioned in the home warranty contract, your home appliances will not be denied coverage merely for being old.

Is there a limit on the number of service calls or repairs I get?

You can make an unlimited number of service calls to American Home Shield during your contract term. You can also request any number of repairs, but you will have to pay a deductible for each service visit for separate issues. However, the number of repairs will be subject to the upper limit on dollar repair liability amounts, as mentioned in your contract.

Will the contractor come back to rectify an issue that wasn't fixed?

Yes. American Home Shield provides a 30-day workmanship guarantee on work done by their repair contractors. You won't have to pay a trade service fee again.

What if my covered item is not repairable?

If your covered item is not repairable, AHS may replace it or pay cash in lieu of the replacement. The American Home Shield cash-out option will be equivalent to the value of the same make, model, or specs of your item. If the damage itself is excluded as per the contract, you may have to get it repaired outside.

Does American Home Shield provide a cash out option?

American Home Shield cash out option may be available under some circumstances. They may agree to pay cash instead of providing replacement for systems and appliances subject to the dollar limits of maximum liability according to your contract. You may also have to provide proof of actual itemized costs incurred. AHS may provide a cash out option if a covered item is not repairable but a replacement item can also not be found. Also in cases where the item may not be compliant with codes or regulations following a response or if the service cost will exceed the dollar limit of contract liability.

Does AHS cover roofs?

No, AHS does not provide roof coverage. However, you can search for home warranty companies that cover roof leaks using the filter "Filter Companies by Ratings and Coverage" on our companies page.

Does American Home Shield cover plumbing?

Yes, American Home Shield has plumbing system coverage. Some inclusions are: Water, drain, gas, waste or vent line leaks and breaks; Faucets; Built-in bathtub whirlpool motor, pump, and air switch assemblies; Clearing stoppages; Shower heads, shower arms, valves; toilet mechanisms, etc.

Does American Home Shield cover pest control?

While AHS does not have its own pest control service, the corporation that owns them also owns Terminix, a reputed pest control company.

What appliances or systems are excluded from an AHS home warranty?

AHS would cover all the appliances and home systems mentioned in your home warranty contract. Within each system or appliance is mentioned a list of exclusions. Anything not specifically mentioned can be considered as excluded.

Does American Home Shield cover pre-existing conditions?

American Home shield covers malfunctions due to undetectable pre-existing conditions. They are defects or mechanical failures that could not have been detected by a visual inspection or a simple mechanical test. A covered item is visually inspected to verify its structural integrity and that there is no sign to hint at inoperability. In a mechanical test, the item, when turned on, should operate without visible damage, irregular sounds, smoke, or other abnormal outcomes.

How to cancel an American Home Shield contract?

You need to call 1 (888) 682-1043 to cancel your American Home Shield contract as you cannot cancel it online. If you're canceling it within 30 days of signing up for the contract and have not made a service call request, you will get a full refund. If you cancel your policy after 30 days, you will receive a refund for the remaining term minus the administrative fees and the charges for any services or claims made.

American Home Shield (AHS) REVIEWS

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Jennifer Castro, North Las Vegas, NV

On Sep 24, 2020

I have no complaints. The issue was handled on time. I appreciate the time and effort spent to fix the situation delivered with excellent customer service. We appreciate it. We will recommend to family and friends.

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American Home Shield (AHS)
American Home Shield (AHS)
On Sep 24, 2020

The company has responded to the customer through the CRP system.

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Ron, Leland, NC

On Sep 24, 2020

Quality service, on time, friendly and very knowledgeable. Spent necessary time to define problem, ordered parts and quickly followed up to replace defective parts. Will recommend American Home Shield to neighbors.

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American Home Shield (AHS)
American Home Shield (AHS)
On Sep 24, 2020

The company has responded to the customer through the CRP system.

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FRANCIS GYIMAH, Glenn Dale, MD

On Sep 24, 2020

The replacement department was incredible. I had great difficulty trying to get customer service to make an headway on my claim. I was very frustrated until I got in contact with one of the great personnel in the replacement department. He worked my case to the management and got my claim approved. He even called me walk me through the process of how to order and receive my new appliance. I was so gratef ..Read Full Review

The replacement department was incredible. I had great difficulty trying to get customer service to make an headway on my claim. I was very frustrated until I got in contact with one of the great personnel in the replacement department. He worked my case to the management and got my claim approved. He even called me walk me through the process of how to order and receive my new appliance. I was so grateful for his assistance. If it wasn't for him, I would have given up on AHS and searched for another company. AHS needs to give him a raise because his was the epitome of professional excellence! ..View less

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 24, 2020

The company has responded to the customer through the CRP system.

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Chris, Papillion, NE

On Sep 24, 2020

My experience was great with ahs. The company who was to call me back did not and i couldnt reach them but as soon as i notified ahs they got me a new company who contacted me right away and did a great job.

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American Home Shield (AHS)
American Home Shield (AHS)
On Sep 24, 2020

The company has responded to the customer through the CRP system.

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Karen, Wimberley, TX

On Sep 23, 2020

Calling you company is a nightmare! I have to wait forever and if you ask for a callback no one calls. My average wait is usually 45- 60 minutes. No I do not like to make my appointment on the computer.

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 24, 2020

The company has responded to the customer through the CRP system.

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Dennis Blackwell, Prairieville, LA

On Sep 23, 2020

The technician arrived on time, was professional, knew how to determine the source of the problem, and found and repaired it. The technician was very sensitive to the needs of my daughter who had to remain in the room.

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American Home Shield (AHS)
American Home Shield (AHS)
On Sep 24, 2020

The company has responded to the customer through the CRP system.

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Scott May, Bloomington, IN

On Sep 23, 2020

AHS has been great! The customer service has been wonderful, the technicians thst have had to come out have been professional and knowledgeable. All issues have been resolved quickly, anytime i have ever needed them.

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 24, 2020

The company has responded to the customer through the CRP system.

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Ray Scott , Tampa, FL

On Sep 23, 2020

Great and Timely job! Very professional and knowledgeable technicians. I would recommend Air Boss AC to anyone requiring AC support. Technicians kept me informed every step of the way and explained to me what was going on in a clear way that was understandable to me.

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American Home Shield (AHS)
American Home Shield (AHS)
On Sep 24, 2020

The company has responded to the customer through the CRP system.

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William Hull, Grand Junction, CO

On Sep 23, 2020

Handled and solved very efficiently. They Did need to order and wait for a part to complete the repair. Response was very good. Their tech was courteous and knowledgeable. Would not hesitate to use them again.

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American Home Shield (AHS)
American Home Shield (AHS)
On Sep 23, 2020

The company has responded to the customer through the CRP system.

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Gerald , Henderson, NV

On Sep 23, 2020

Stove oven wasn't heating up very fast. Found out the burner unit was not lighting up and replaced. The whole process was done within a couple of days after reported.

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 23, 2020

The company has responded to the customer through the CRP system.

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Imelda Martinez, Houston, TX

On Sep 23, 2020

Great service, always very professional and informative. Like how they let you know they’re on their way Incase you’re not home. If they can’t find the problem they always help find a solution.

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 23, 2020

The company has responded to the customer through the CRP system.

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Caroline Wike, Atlanta, GA

On Sep 22, 2020

We were impressed by the quick service that American Home Shield delivered. Our AC was fixed within one visit and the technician was very knowledgable. We appreciate the professional help we received. Thank you!

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 23, 2020

The company has responded to the customer through the CRP system.

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Brian Stephenson, Rio Rancho, NM

On Sep 22, 2020

The contractor was professional and went the extra mile to insure that we were satisfied with the job they did. Only issue was the time it took. No hot water for 7 days

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 23, 2020

The company has responded to the customer through the CRP system.

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Jackie Doremus, Friendswood, TX

On Sep 21, 2020

My feedback on the warranty program is that I appreciate the prompt and professional service, will use again if needed. I appreciate the technician wearing a mask in my home.

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 23, 2020

The company has responded to the customer through the CRP system.

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Linda g, Boynton Beach, FL

On Sep 21, 2020

I was concerned about the efficiency of my older air conditioning unit so I called American home shield for a check up of the unit. The representative for the air-conditioning company was friendly yet professional and thorough and serviced the unit And showing me what he was doing along the way.

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 23, 2020

The company has responded to the customer through the CRP system.

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Melissa Vonsenden, Kilgore, TX

On Sep 21, 2020

Appointment for service was made promptly. The only complaint was service Appointment was 2 weeks out. Fortunately the service company was able to fix my washer during that Appointment. Had it required a special part to fix, I would be without my washer for almost a month. Everyone did their job perfectly. It was just the wait time that was extremely inconvenient.

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 22, 2020

The company has responded to the customer through the CRP system.

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Linda P, Las Vegas, NV

On Sep 21, 2020

Very happy with AHS. They are very efficient and the companies they use for repairs are prompt and finish the job in a timely manner. Would recommend AHS to friends and family

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 22, 2020

The company has responded to the customer through the CRP system.

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Linda Sabo, Scottsdale, AZ

On Sep 20, 2020

We had issues with the same appliance right after the service and AHS took care of the situation quickly without any hassle and without any additional charges. The company was able to come out the same day we called and took care of the issue.

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 22, 2020

The company has responded to the customer through the CRP system.

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Barry walker, Columbus, OH

On Sep 20, 2020

American home shield responded to my problem very fast and had installers here in one day.. I'm very happy with AHS and would recommend them alwats.Great job AHS. Thanks alot

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 22, 2020

The company has responded to the customer through the CRP system.

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jimmy strickland, Orange Beach, AL

On Sep 20, 2020

all issues resolve in a highly professional manner by an experienced technician with a great personality. oven is perform as if new again. he properly diagnosed the issue and ordered the correct part to resolve problems.

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Response
American Home Shield (AHS)
American Home Shield (AHS)
On Sep 22, 2020

The company has responded to the customer through the CRP system.

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