Dean Paro, Shawnee, KS
On Jan 24, 2021
Great company! They have replaced my dishwasher and washing machine since I started. Also they have repaired my refrigerator as well. Overall I have had no issues except for one thing maybe. The claims can take some time to get completed.
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Thomas Walker, Round Rock, TX
On Jan 22, 2021
*** was very professional and knowledgeable concerning the electrical issue. Look forward to continuing to receive good service from American Home Shield. We’ve been customers since 2005. Ease of scheduling and quick acknowledgment of the request.
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Olivier Coudin, Henderson, NV
On Jan 22, 2021
Microwave oven needed service. Service man came and inspected the item. He quickly came with diagnostic. He took away the oven to change the defective part at the shop. He came back almost a week later. Every thing is order. Service was courteous, friendly and professional.
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Geoffrey Gordon, Haworth, NJ
On Jan 22, 2021
We have been with AHS for several years and are very pleased with AHS and it selected contractors. The work has been overall excellent. The only problems we have had is that occasionally there has been a delay in repair, and once there was an issue with quality. However we rate the overall AHS experience as 5 stars.
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W Wooley , Columbus, GA
On Jan 22, 2021
I’ve received AHS service a few times and recently. You’ve been prompt in assigning professional maintenance company/team to resolve our home maintenance problem. My wife and I have been satisfied and pleased each time. We find It beneficial as a homeowner to have your service. Thank you
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Thabet El-Azem, Norfolk, VA
On Jan 22, 2021
Great experience! The repairman diagnosed the problem and have the part in his work vehicle. our heat was back up and running in on appointment. He was professional, punctual, and efficient. American home shield has great contractors.
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Curt Heldreth, Fayetteville, NC
On Jan 22, 2021
Great service!!! You are getting better every time I need your help!!!! I have been a Customer of yours for ten years. There were times when I did not want to file a claim because many of your contractors were quite shady. That has not been a problem for the last several years.
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Matthew H, Los Angeles, CA
On Jan 22, 2021
I am very happily surprised at how exactly AHS has worked for me. I cautiously signed up hoping I wasn't going to have buyer's remorse after putting in for a repair. Had a dryer issue , made an appointment, the tech came, ordered a part, came back and fixed it. No surprises.
I recommend signing up.
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Kathy, Kalispell, MT
On Jan 21, 2021
Our experience was very good. **** that answered phone took the information and contacted the repairman quickly. He also responded and we were impressed with his politeness and professionalism. He gave his reports and AHS responded quickly. We are in the process of finding new washer/dryer so have no experience to relate as to how quickly we will be paid from AHS for their part in payment.
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Mslamason, Colorado Springs, CO
On Jan 21, 2021
I have been without a working refrigerator for over 3 months.
AHS has sent 3 technicians and we have had 5 visits yet the same problem exists - the refrigerator is not cooling. Every time a technician comes out they say that it is good to go. We purchase food and medication only for it to spoil. Each time we call AHS we spend an hour or more on hold only to be told someone will be out in 2 weeks. So ..Read Full Review
I have been without a working refrigerator for over 3 months.
AHS has sent 3 technicians and we have had 5 visits yet the same problem exists - the refrigerator is not cooling. Every time a technician comes out they say that it is good to go. We purchase food and medication only for it to spoil. Each time we call AHS we spend an hour or more on hold only to be told someone will be out in 2 weeks. Someone comes out 2 weeks later and then has to order a part and they schedule a follow up for a week to 10 days later. Unfortunately, they simply don't show and we have to call and call again. Most recently we have been told someone will be out in 3 weeks to determine if it is repairable or if it needs replaced. This is unacceptable. We pay for the warranty to have peace of mind. At this point I'd love a piece of cheese. I have medication that requires refrigeration, AHS has been informed of this several times and there is no priority placed on our needs. How can they think it is unacceptable for someone to be with out their refrigerator for 4 months? ..View less
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Harry Fujita, Pittsburg, CA
On Jan 20, 2021
One of the worst.
Renewed my contract and was not given the $50 discount for paying in full. Called on 1/10/21 and was told the error would be corrected.
Washing machine began leaking on 1/20/21 and I went on line for a service request. Was unable to get the service request as my account still reflected $50 due. Called billing and was again told that the error would be corrected. I asked when I ..Read Full Review
One of the worst.
Renewed my contract and was not given the $50 discount for paying in full. Called on 1/10/21 and was told the error would be corrected.
Washing machine began leaking on 1/20/21 and I went on line for a service request. Was unable to get the service request as my account still reflected $50 due. Called billing and was again told that the error would be corrected. I asked when I could request service and was told it would be 2-5 working days before my account was updated. Geez...my washer is leaking today.
In 2019 requested service for a water heater. At the time, my daughter's family was moving and living with us until they could move into their new home; 8 people living here. It took 19 days to get the water heater repaired. Eight people without hot water for 19 days...REALLY?
Hoped that was an anomaly, but apparently not. ..View less
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Perry Carlson, College Station, TX
On Jan 20, 2021
When we purchased our new home we noticed that both toilets rocked, and one of the toilet anchor bolts was broken. We called American Home Shield and paid the $75 dollar fee, a plumber contacted us, scheduled a time to come out, and fixed both toilets.
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Ruth , Taylors, SC
On Jan 20, 2021
Quick response from AHS and appointment scheduled in less than 24 hours. It was the control board for my gas heat. It took a week for the part to arrive, but the service company kept me informed.
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Pamela Ranmin, Wickenburg, AZ
On Jan 20, 2021
American Home Shield has teamed up with a good company, **** Plumbing. They are always on time, very neat and clean. So knowledgeable. Theyve helped us out several times. Weve been very fortunate.
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Thomas Howell, Punta Gorda, FL
On Jan 19, 2021
My over-all experience would have to be somewhere between satisfactory to above average. My refrigerator door was never fixed, but I had the repair company out on 4 different occasions and that last experience was not a good one. The ice maker still doesn't work properly, its still leaks and the door is rusted and dis-colored on that side of that door. My resolve was to not use the ice maker. My feeling ..Read Full Review
My over-all experience would have to be somewhere between satisfactory to above average. My refrigerator door was never fixed, but I had the repair company out on 4 different occasions and that last experience was not a good one. The ice maker still doesn't work properly, its still leaks and the door is rusted and dis-colored on that side of that door. My resolve was to not use the ice maker. My feeling is that the ice maker and door should have at the very least been replaced, but no one seems to be listening that nothing was ever resolved. Otherwise I'd rate my experiences above average on all fronts! ..View less
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Ruth Lewis, Acworth, GA
On Jan 17, 2021
Great, fast service. Never had a problem. The only issue is the cost. We pay a monthly fee (which is not cheap) and still I have to pay $100. for each claim. Last time it ended up being a $2.99 part so I felt a bit cheated. I am told replacement items are comparable to the damaged item, but I find the replacements to be cheap and not meant to last long. I am considering cancelling the service be ..Read Full Review
Great, fast service. Never had a problem. The only issue is the cost. We pay a monthly fee (which is not cheap) and still I have to pay $100. for each claim. Last time it ended up being a $2.99 part so I felt a bit cheated. I am told replacement items are comparable to the damaged item, but I find the replacements to be cheap and not meant to last long. I am considering cancelling the service because of the expense. ..View less
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Katherine Smart, Denton, TX
On Jan 17, 2021
My husband and I have chosen American Home Shield for all our homes since the late 1980's. They have been great to work with. Their choice of contractors have been first class and follow up has always been great. I have and will continue to recommend their services to anyone who's looking for a home warranty company. Thank you AHS!
Kathy and Ron of Denton, Texas.
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Joshua Melton, Knoxville, TN
On Jan 17, 2021
Were flexible with service appointment time and worked to find the best fix for the issue, the service technicians were friendly and a pleasure to do business with, would recommend to anyone needing heat and air work
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Tina Flores , San Jose, CA
On Jan 17, 2021
Our experience with AHS has been a huge disaster and nightmare. There customer service, contractors, the time for contractor to call to schedule, quality of repairs, amount of time for AHS to approve repair, and for resolution are not professional, not knowledge, not timely, not customer friendly and provide false information. We are very unhappy with them and will be canceling our policy with them. We ..Read Full Review
Our experience with AHS has been a huge disaster and nightmare. There customer service, contractors, the time for contractor to call to schedule, quality of repairs, amount of time for AHS to approve repair, and for resolution are not professional, not knowledge, not timely, not customer friendly and provide false information. We are very unhappy with them and will be canceling our policy with them. We have been with them for years and every year they are getting worse. We finally had it. They caused us unnecessary stress and headaches. On December 29, we called for a service request for our water heater and kitchen faucet. Both are leaking. Honest Plumber was scheduled on January 2 with appointment time 2-4 pm. We got a call from contractors at 10:45 am saying needs to come now. I told him my husband isnt home right now and he wants to be here when he comes. He insisted he comes now or he will not be able to make it. I had my husband come home because of the contractors demand. The contractors came inside to just take pictures and not prepare to work. He only wanted to see the water heater and was rude. We had to insist for him to look at the faucet. He walked outide and my husband ask asked him whats going on? He said he has to make a call and he had to get to his next appointment. My husband told him to make his call and to come back in to let us l know whats going on. We were waiting for him but found out he left. I called the contractor and left a message. I called AHS to complain about the contractors and find out whats going on. I spoke to 4 customer service reps.
When asked for a new contractor and to have this contractor added to our do not send list because of the issues we just had, they all said we had to go with this contractor. We asked to speak to a manager they all said the manager is not available. Two of them pretend we got disconnected or they hung up but we can tell they were still on the phone. They didnt want to hang up because they didnt want us to do the survey at the end of the call to rate them. So we tried to wait them out but really need to get our repairs done. This is when we called for the third time which this rep said we would have to pay another $75 for a second opinion. We said we are not asking for a second opinion, we dont even know the first opinion, we are requesting for another contractor. I told them I dont feel comfortable with this contractor and is the one who will be home for the repairs, not my husband. I told them I will not let anybody in my house if I dont feel comfortable and especially when I have my children home. AHS rep didnt care and said we need to go with this contractor and they cant have another contractor come out if one has already been out to our house. I told the rep to have a manger call us because it has been done before when one of their contractors started cussing at my husband. They said a manager is not available. The 4th rep basically said the same thing. My husband told them what will it take for a new contractor to come out here and fix our items? The rep said you have to agree to a 2nd opinion and pay $75 if diagnosed the same. My husband said if that what it takes to get someone out here but he is not really agreeing to a 2nd opinion only for a new contractor. They assigned a new contractor and said the will call us in 48 hours. We told the rep we still want a manager to call us. They said a manager will call us back in a hour. The total amount of time on the phone with AHS reps were over 4 hours and manager never called us. We called again a couple of days later requesting to talk to a manager. Now I did a little research. AHS replace my water heater in September 2015 with a new water heater which I was told it was new by ASH at that time. It was supposed to have a 6 year warranty. I found out that my water heater is a 2004 by calling a plumber trying to get a quote see if this something I can pay for myself which I cant. So now I asked to talk to someone who has authority. The rep said I need to tell them so they can escalate it. They said someone will call me back.
On January 5, I didnt here from the 2nd contractor, so I called them and scheduled an appointment on Jan 7. On the Jan 7, the contractor couldnt come out and asked me to take pictures and send them to him. He said he can still diagnose the items. He said some times they do zoom meetings due to covid. He said our water heater and faucet need to be replaced and he will let AHS know. He said AHS will has to approve and send him the water heater. He said he will get the water heater on Jan 11 or 12th and can install on the Jan 14. He said he will call us back with a time. On Jan 13th when we didnt hear back from him or AHS. We called ASH again 5 time. My husband called 4 times. The first two reps told us the job went back the first contractor and couldnt do anything to help us. Then they acted like we got disconnected but they didnt hang up until 5-10 minutes after. As soon as they hung up the survey came on the phone which we took. We call back again and the rep was able to get us a supervisor on the line. As the supervisor **** was telling us what he can do we got disconnected. My husband called for the 4th time. At the same time I researched another number to call AHS and called them. They told us they will call us and a manager will call us back. As today no one has called us back. ..View less
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Thomas Gerth, Maricopa, AZ
On Jan 17, 2021
I find it difficult to write anything positive about my last experience with representatives from AHS. I have policies for four houses.
It is possible that the language barrier may have played a role in this fiasco.
I made a work order for one of my houses and had to use its address since my contract numbers were in my home in another state. I was very specific about the correct address for the house ..Read Full Review
I find it difficult to write anything positive about my last experience with representatives from AHS. I have policies for four houses.
It is possible that the language barrier may have played a role in this fiasco.
I made a work order for one of my houses and had to use its address since my contract numbers were in my home in another state. I was very specific about the correct address for the house where service was needed. Wonderful! Not so fast. I received a call from the technician verifying the details, only to find out that the AHS representative was going to send them to the wrong location. It was one of my houses but not the one that needed the repairs. Once again I blame the language differences for the mistake. It took three more calls to representatives who also had difficulty communicating. Solution: cancel the original work and make a new one. Logical. Not done yet.
Since the deductible for the house at the wrong address was $100, and since it was canceled, it generated a refund. Once again I endured another conversation with a representative. I had checked my credit card account, and yes, the $100 charge appeared. Not to worry. She said a credit would appear in 48 hours. Four days later, no credit.
Other the the initial conversation, every representative guaranteed me that they would make things right. At least, I think that's what I heard. As it stands, I was told that I would be mailed a check and I should receive it within 10 days. Needless to say, I don't have it.
I even tried to cancel my four policies and they wouldn't allow it.
This story may sound unbelievable. It's not!
As it stands
..View less
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