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Home  /   Companies /   American Home Shield (AHS)
icon Last updated: January 12, 2021

AMERICAN HOME SHIELD REVIEWS, PLANS & COSTS - 2021

American Home Shield has been one of the longstanding companies in the sector, with over 40 years of experience under its belt. With its presence in over 49 states and over 15,000 contractors, AHS Home Warranty has established its deep-rooted presence across the country. The company has carved a reputation for itself as a reliable option by paying over $2 billion in claims just from 2013.

What we love

  • Nationwide coverage
  • Customizable home warranty plans
  • Asurion Electronics Plan

What could be improved

  • Coverage in Alaska
  • Range of add-on devices
American Home Shield (AHS)
Rating starRating starRating starRating starRating star 4 / 5
Based on 13,863 Reviews & Ratings | Write A Review
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$3,000

Estimated Appliance Coverage

$1,500

Estimated System Coverage

49

No. Of Active States

No

Complaint Resolution Program

ABOUT AMERICAN HOME SHIELD HOME WARRANTY

American Home Shield is the pioneer of the home warranty industry, established in 1971. The company is present across the country with a strong service network and is also a licensed member of the National Home Service Contract Association. This non-profit industry body holds its members upto the best ethical standards and business codes. AHS offers a wide range of plans covering different systems and appliances. We have hundreds of American Home Shield reviews written by customers, which will help you understand their service quality.

HOW AMERICAN HOME SHIELD WARRANTY WORKS?

American Home Shield plans are suitable for homeowners, real estate professionals, home sellers, and buyers alike. Purchasing a home warranty plan can be very beneficial after the expiry of the original manufacturer's warranty or if you live in an older home.

American Home Shield provides discounted repairs and replacements for home systems and appliances that break down due to natural wear and tear. An American Home Shield warranty can come at a few hundred dollars while out-of-pocket repairs can cost thousands of dollars.

You can choose a plan from the list given below based on what appliances and systems you want to be covered. Get a free quote now to explore the plans offered by AHS in depth. Note that American Home Shield's plans protect your home for one year unless you want extended coverage for longer durations, in which case AHS does sell longer-term contracts.

American Home Shield pricing offers flexibility in choosing a deductible at $75, $100, or $125. The higher the deductible chosen, the lower the premium would be.

WHAT AMERICAN HOME SHIELD PLANS COVER?

American Home Shield warranties are reviewed as having quick service turnaround time. AHS home warranty plans cover a range of home systems and appliances. Customers can choose plans as per their needs. AHS offers the following four plans:

Any of these optional add-on items can be included in any of the plans for an additional cost. However, electronics extended warranties and HVAC tune-ups are offered only in particular states.

AHS Home Warranty Add-on coverage: Items like electronic extended warranty, pools and spas, well pump, septic pump, guest unit, and HVAC tune-ups are included in add-ons. AHS now offers Electronics Warranty with Asurion Services.

You can go through the various plans offered by AHS warranty, and check the extent of coverage for each of the appliances and systems. You can request for a free quote to check the estimated prices.

The American Home Shield Reviews will tell you about how the coverage has worked out for other customers. The Combo Plan is the most popular among the options, with over 70% consumers choosing it (as claimed by American Home Shield). We recommend the Build-Your-Own Plan for homeowners who have a mix of old and mid-age appliances and systems.

Appliances Plan
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Trash Compactor
  • Freestanding Ice Maker
  • Garage Door Opener
  • Built-in Food Center
Systems Plan
  • Air Conditioning and Ductwork
  • Heating and Ductwork
  • Electrical
  • Doorbells
  • Smoke Detectors
  • Ceiling Fans
  • Plumbing (including stoppages)
  • Water Heater
  • Garbage Disposal
  • Instant Hot/Cold Water Dispenser
  • Central Vacuum
  • Rekey
Combo Plan
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Trash Compactor
  • Freestanding Ice Maker
  • Garage Door Opener
  • Built-in Food Center
  • Air Conditioning and Ductwork
  • Heating and Ductwork
  • Electrical
  • Doorbells
  • Smoke Detectors
  • Ceiling Fans
  • Plumbing (including stoppages)
  • Water Heater
  • Garbage Disposal
  • Instant Hot/Cold Water Dispenser
  • Central Vacuum
  • Rekey
Add-ons
  • Pool and Spa
  • Well Pump
  • Septic Pump
  • Guest Unit
  • Electronic Extended Warranty
  • HVAC Tune-Up

DOES AMERICAN HOME SHIELD HAVE GOOD CUSTOMER SERVICE?

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Many customers report that American Home Shield lives up to its reputation by ensuring satisfactory customer service. They offer 24/7 customer support and have a vast network of over 15,000 repair contractors. Their technicians generally receive positive reviews for promptly keeping up with the appointments and attending emergencies on short notice.

The graph shows the rate of AHS' performance concerning the closure of CRP complaints and positive reviews. They have closed more complaints, and there has been a drop in people having less-than-desirable experiences.

HOW TO MAKE CLAIMS WITH AMERICAN HOME SHIELD?

American Home Shield website helps customers to file claims online or call the American Home Shield number. As the largest home warranty company, AHS warranty customer service has paid out claims worth $2 billion since 2013.

To file a claim with AHS, follow the below-mentioned steps:

  • Call AHS helpline number to schedule a service visit or submit a claim online
  • You are required to pay a service call fee for the service visit. This amount is fixed in your contract
  • A contractor would be assigned to visit you at the earliest
  States Covered
  Corporate Office
  States Not Covered

HOW AMERICAN HOME SHIELD ASSESSES CLAIMS?

When you request service from AHS, they take the details and first verify whether the broken down item is covered. Thereafter, they send a repair contractor to diagnose the problem. If the problem happens to be an inclusion in your contract, the contractor gives an estimate to AHS of the amount they will pay out.

AHS may then directly pay the contractor or refund the amount to you if for some reason, that is the course of action chosen. You will only have to pay a trade service fee or deductible, out of pocket, as agreed upon.

The advantage of choosing a service like American Home Shield is that one flat service visit fee covers all costs associated with the visit's purpose and repeat visits for the same reason. If you were to hire a contractor who finds an issue taking longer than expected, you would have to pay them extra. Regardless of the complexity of repair, the company's cost will be borne up to the ceiling coverage limit.

WHAT REPAIRS AND REPLACEMENTS DOES AHS COVER?

Reading the Contract Agreement to know what is covered and the limitations, exclusions, and provisions are of paramount importance. Coverage would include wear and tear malfunctions during a contract term unless there was improper maintenance, rust, or corrosion.

AHS home warranty plans are only for single-family homes, new construction homes, condominiums, townhomes, or mobile homes under 5,000 square feet unless an alternative dwelling type is applied for, and the appropriate fee is paid. Coverage is only provided for owned or rental residential property and not for commercial property or premises converted into a business.

The manufacturer should specify domestic or commercial grade items for use in the residential application. AHS has the sole right to determine whether or not covered items will be repaired or replaced.

When it comes to replacements, the AHS replacement policy is to be responsible for replacement equipment and parts of similar features, efficiency, and capacity but not matching color, brand, and dimensions.

AHS would also agree to offer cash instead of repair and replacement services. AHS will not provide repair and replacement services but will pay an amount equal to the contract dollar limit minus the cost incurred to diagnose the malfunction. You'll have to show acceptable proof of the actual itemized costs to AHS before reimbursement payout. AHS would not pay for replacements or repairs covered by the distributor, builder, manufacturer, or extended warranty.

AMERICAN HOME SHIELD (AHS) FOR REALTORS - WHAT DOES IT COVER?

American Home Shield home warranty has three home warranty plans exclusively for realtors. They have been designed to protect new homeowners from unexpected repair costs after real estate transactions. The plan offers affordable coverage for a wide range of home systems and appliances. They come at affordable prices.

AHS Home Warranty Plans for Real Estate Agents

AHS also dedicates a section of its website for realtors where agents can browse through their American Home Shield affiliate program. Several articles and guides explain how selling a home along with a home service contract are beneficial to both realtors and their customers. The company also has a dashboard where realtors can submit claims and communicate with the company representatives easily.

IS AMERICAN HOME SHIELD (AHS) WORTH IT?

As one of the longest-running companies in the home warranty business, American Home Shield has a widespread presence and good network of repair contractors in 49 states. They have paid out a lot of money in claims and offer wide and flexible coverage. If you would like to customize your coverage and also get coverage for electronic items then, American Home Shield is the best option. If you are still unsure, have a look at our Best Home Warranty Companies of 2021 for more options!

AMERICAN HOME SHIELD (AHS) FAQs

How much does an American Home Shield contract cost per month?

AHS pricing is flexible, varying as per the deductible you have chosen ($75, $100, $125). A basic American Home Shield plan starts at around $299 per year and can go up to $600+ for advanced coverage that includes items with optional coverage. Monthly payments typically begin at approximately $40 per month and can range up to $60, depending on the coverage selected. Get a free quote for an accurate price estimate in your area.

When should I buy AHS Home Warranty?

Buying AHS Home warranty is a good idea for those with homes older than 4 years, especially after the expiry of the original warranties on home systems and appliances. Buyers of older homes and sellers wanting to place their homes on the market can also benefit from home warranty coverage since such homes sell faster. If you have many older systems and appliances, it can save money to cover frequent breakdowns due to age and wear.

Do I need an American Home Shield home warranty if I have homeowners insurance?

An American Home Shield warranty plan is not the same as homeowners insurance. Homeowners insurance provides liability coverage in the event of damages or losses due to floods, fires, disasters, etc. On the other hand, the home warranty plan provides for discounted repairs and replacements of home systems and appliances. An American Home Shield insurance is not homeowners' insurance per se but a home warranty plan which is legally separate. It can run complementary to your actual Home insurance

Is a home inspection required before a home warranty purchase?

American Home Shield does not make a home inspection mandatory for the purchase of home warranty plans. However, if your home systems and appliances are ancient, getting a home inspection to prove that there are no pre-existing conditions will significantly improve your claims' chances of being successful. As homeowners' plans do not cover damage due to rust and corrosion, a prior home inspection will also help.

Does American Home Shield have a waiting period?

There is a 30 day waiting period after the purchase of your home warranty plan to ensure that the claims are due to natural wear and tear and not due to pre-existing damage. It ensures that homeowners are not buying a home warranty for already broken-down appliances. The waiting period will not apply to real estate plans.

My home appliances are old. Will they even be covered?

American Home Shield provides coverage to home systems and appliances via its home warranty plans, regardless of the age make and model of home appliances. As long as your systems and appliances do not have pre-existing conditions that make them prone to breaking down and fulfill certain conditions mentioned in the home warranty contract, your home appliances will not be denied coverage merely for being old.

Is there a limit on the number of service calls or repairs I get?

You can make an unlimited number of service calls to American Home Shield during your contract term. You can also request any number of repairs, but you will have to pay a deductible for each service visit for separate issues. However, the number of repairs will be subject to the upper limit on dollar repair liability amounts, as mentioned in your contract.

Will the contractor come back to rectify an issue that wasn't fixed?

Yes. American Home Shield provides a 30-day workmanship guarantee on work done by their repair contractors. You won't have to pay a trade service fee again.

What if my covered item is not repairable?

If your covered item is not repairable, AHS may replace it or pay cash in lieu of the replacement. The American Home Shield cash-out option will be equivalent to the value of the same make, model, or specs of your item. If the damage itself is excluded as per the contract, you may have to get it repaired outside.

Does American Home Shield provide a cash out option?

American Home Shield cash out option may be available under some circumstances. They may agree to pay cash instead of providing replacement for systems and appliances subject to the dollar limits of maximum liability according to your contract. You may also have to provide proof of actual itemized costs incurred. AHS may provide a cash out option if a covered item is not repairable but a replacement item can also not be found. Also in cases where the item may not be compliant with codes or regulations following a response or if the service cost will exceed the dollar limit of contract liability.

Does AHS cover roofs?

No, AHS does not provide roof coverage. However, you can search for home warranty companies that cover roof leaks using the filter "Filter Companies by Ratings and Coverage" on our companies page.

Does American Home Shield cover plumbing?

Yes, American Home Shield has plumbing system coverage. Some inclusions are: Water, drain, gas, waste or vent line leaks and breaks; Faucets; Built-in bathtub whirlpool motor, pump, and air switch assemblies; Clearing stoppages; Shower heads, shower arms, valves; toilet mechanisms, etc.

Does American Home Shield cover pest control?

While AHS does not have its own pest control service, the corporation that owns them also owns Terminix, a reputed pest control company.

What appliances or systems are excluded from an AHS home warranty?

AHS would cover all the appliances and home systems mentioned in your home warranty contract. Within each system or appliance is mentioned a list of exclusions. Anything not specifically mentioned can be considered as excluded.

Does American Home Shield cover pre-existing conditions?

American Home shield covers malfunctions due to undetectable pre-existing conditions. They are defects or mechanical failures that could not have been detected by a visual inspection or a simple mechanical test. A covered item is visually inspected to verify its structural integrity and that there is no sign to hint at inoperability. In a mechanical test, the item, when turned on, should operate without visible damage, irregular sounds, smoke, or other abnormal outcomes.

How to cancel an American Home Shield contract?

You need to call 1 (888) 682-1043 to cancel your American Home Shield contract as you cannot cancel it online. If you're canceling it within 30 days of signing up for the contract and have not made a service call request, you will get a full refund. If you cancel your policy after 30 days, you will receive a refund for the remaining term minus the administrative fees and the charges for any services or claims made.

American Home Shield (AHS) REVIEWS

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Dean Paro, Shawnee, KS

On Jan 24, 2021

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Great company! They have replaced my dishwasher and washing machine since I started. Also they have repaired my refrigerator as well. Overall I have had no issues except for one thing maybe. The claims can take some time to get completed.

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Thomas Walker, Round Rock, TX

On Jan 22, 2021

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*** was very professional and knowledgeable concerning the electrical issue. Look forward to continuing to receive good service from American Home Shield. We’ve been customers since 2005. Ease of scheduling and quick acknowledgment of the request.

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Olivier Coudin, Henderson, NV

On Jan 22, 2021

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Microwave oven needed service. Service man came and inspected the item. He quickly came with diagnostic. He took away the oven to change the defective part at the shop. He came back almost a week later. Every thing is order. Service was courteous, friendly and professional.

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Geoffrey Gordon, Haworth, NJ

On Jan 22, 2021

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We have been with AHS for several years and are very pleased with AHS and it selected contractors. The work has been overall excellent. The only problems we have had is that occasionally there has been a delay in repair, and once there was an issue with quality. However we rate the overall AHS experience as 5 stars.

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W Wooley , Columbus, GA

On Jan 22, 2021

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I’ve received AHS service a few times and recently. You’ve been prompt in assigning professional maintenance company/team to resolve our home maintenance problem. My wife and I have been satisfied and pleased each time. We find It beneficial as a homeowner to have your service. Thank you

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Thabet El-Azem, Norfolk, VA

On Jan 22, 2021

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Great experience! The repairman diagnosed the problem and have the part in his work vehicle. our heat was back up and running in on appointment. He was professional, punctual, and efficient. American home shield has great contractors.

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Curt Heldreth, Fayetteville, NC

On Jan 22, 2021

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Great service!!! You are getting better every time I need your help!!!! I have been a Customer of yours for ten years. There were times when I did not want to file a claim because many of your contractors were quite shady. That has not been a problem for the last several years.

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Matthew H, Los Angeles, CA

On Jan 22, 2021

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I am very happily surprised at how exactly AHS has worked for me. I cautiously signed up hoping I wasn't going to have buyer's remorse after putting in for a repair. Had a dryer issue , made an appointment, the tech came, ordered a part, came back and fixed it. No surprises. I recommend signing up.

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Kathy, Kalispell, MT

On Jan 21, 2021

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Our experience was very good. **** that answered phone took the information and contacted the repairman quickly. He also responded and we were impressed with his politeness and professionalism. He gave his reports and AHS responded quickly. We are in the process of finding new washer/dryer so have no experience to relate as to how quickly we will be paid from AHS for their part in payment.

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Mslamason, Colorado Springs, CO

On Jan 21, 2021

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I have been without a working refrigerator for over 3 months. AHS has sent 3 technicians and we have had 5 visits yet the same problem exists - the refrigerator is not cooling. Every time a technician comes out they say that it is good to go. We purchase food and medication only for it to spoil. Each time we call AHS we spend an hour or more on hold only to be told someone will be out in 2 weeks. So ..Read Full Review

I have been without a working refrigerator for over 3 months. AHS has sent 3 technicians and we have had 5 visits yet the same problem exists - the refrigerator is not cooling. Every time a technician comes out they say that it is good to go. We purchase food and medication only for it to spoil. Each time we call AHS we spend an hour or more on hold only to be told someone will be out in 2 weeks. Someone comes out 2 weeks later and then has to order a part and they schedule a follow up for a week to 10 days later. Unfortunately, they simply don't show and we have to call and call again. Most recently we have been told someone will be out in 3 weeks to determine if it is repairable or if it needs replaced. This is unacceptable. We pay for the warranty to have peace of mind. At this point I'd love a piece of cheese. I have medication that requires refrigeration, AHS has been informed of this several times and there is no priority placed on our needs. How can they think it is unacceptable for someone to be with out their refrigerator for 4 months? ..View less

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Harry Fujita, Pittsburg, CA

On Jan 20, 2021

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One of the worst. Renewed my contract and was not given the $50 discount for paying in full. Called on 1/10/21 and was told the error would be corrected. Washing machine began leaking on 1/20/21 and I went on line for a service request. Was unable to get the service request as my account still reflected $50 due. Called billing and was again told that the error would be corrected. I asked when I ..Read Full Review

One of the worst. Renewed my contract and was not given the $50 discount for paying in full. Called on 1/10/21 and was told the error would be corrected. Washing machine began leaking on 1/20/21 and I went on line for a service request. Was unable to get the service request as my account still reflected $50 due. Called billing and was again told that the error would be corrected. I asked when I could request service and was told it would be 2-5 working days before my account was updated. Geez...my washer is leaking today. In 2019 requested service for a water heater. At the time, my daughter's family was moving and living with us until they could move into their new home; 8 people living here. It took 19 days to get the water heater repaired. Eight people without hot water for 19 days...REALLY? Hoped that was an anomaly, but apparently not. ..View less

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Perry Carlson, College Station, TX

On Jan 20, 2021

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When we purchased our new home we noticed that both toilets rocked, and one of the toilet anchor bolts was broken. We called American Home Shield and paid the $75 dollar fee, a plumber contacted us, scheduled a time to come out, and fixed both toilets.

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Ruth , Taylors, SC

On Jan 20, 2021

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Quick response from AHS and appointment scheduled in less than 24 hours. It was the control board for my gas heat. It took a week for the part to arrive, but the service company kept me informed.

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Pamela Ranmin, Wickenburg, AZ

On Jan 20, 2021

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American Home Shield has teamed up with a good company, **** Plumbing. They are always on time, very neat and clean. So knowledgeable. Theyve helped us out several times. Weve been very fortunate.

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Thomas Howell, Punta Gorda, FL

On Jan 19, 2021

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My over-all experience would have to be somewhere between satisfactory to above average. My refrigerator door was never fixed, but I had the repair company out on 4 different occasions and that last experience was not a good one. The ice maker still doesn't work properly, its still leaks and the door is rusted and dis-colored on that side of that door. My resolve was to not use the ice maker. My feeling ..Read Full Review

My over-all experience would have to be somewhere between satisfactory to above average. My refrigerator door was never fixed, but I had the repair company out on 4 different occasions and that last experience was not a good one. The ice maker still doesn't work properly, its still leaks and the door is rusted and dis-colored on that side of that door. My resolve was to not use the ice maker. My feeling is that the ice maker and door should have at the very least been replaced, but no one seems to be listening that nothing was ever resolved. Otherwise I'd rate my experiences above average on all fronts! ..View less

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Ruth Lewis, Acworth, GA

On Jan 17, 2021

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Great, fast service. Never had a problem. The only issue is the cost. We pay a monthly fee (which is not cheap) and still I have to pay $100. for each claim. Last time it ended up being a $2.99 part so I felt a bit cheated. I am told replacement items are comparable to the damaged item, but I find the replacements to be cheap and not meant to last long. I am considering cancelling the service be ..Read Full Review

Great, fast service. Never had a problem. The only issue is the cost. We pay a monthly fee (which is not cheap) and still I have to pay $100. for each claim. Last time it ended up being a $2.99 part so I felt a bit cheated. I am told replacement items are comparable to the damaged item, but I find the replacements to be cheap and not meant to last long. I am considering cancelling the service because of the expense. ..View less

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Katherine Smart, Denton, TX

On Jan 17, 2021

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My husband and I have chosen American Home Shield for all our homes since the late 1980's. They have been great to work with. Their choice of contractors have been first class and follow up has always been great. I have and will continue to recommend their services to anyone who's looking for a home warranty company. Thank you AHS! Kathy and Ron of Denton, Texas.

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Joshua Melton, Knoxville, TN

On Jan 17, 2021

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Were flexible with service appointment time and worked to find the best fix for the issue, the service technicians were friendly and a pleasure to do business with, would recommend to anyone needing heat and air work

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Tina Flores , San Jose, CA

On Jan 17, 2021

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Our experience with AHS has been a huge disaster and nightmare. There customer service, contractors, the time for contractor to call to schedule, quality of repairs, amount of time for AHS to approve repair, and for resolution are not professional, not knowledge, not timely, not customer friendly and provide false information. We are very unhappy with them and will be canceling our policy with them. We ..Read Full Review

Our experience with AHS has been a huge disaster and nightmare. There customer service, contractors, the time for contractor to call to schedule, quality of repairs, amount of time for AHS to approve repair, and for resolution are not professional, not knowledge, not timely, not customer friendly and provide false information. We are very unhappy with them and will be canceling our policy with them. We have been with them for years and every year they are getting worse. We finally had it. They caused us unnecessary stress and headaches. On December 29, we called for a service request for our water heater and kitchen faucet. Both are leaking. Honest Plumber was scheduled on January 2 with appointment time 2-4 pm. We got a call from contractors at 10:45 am saying needs to come now. I told him my husband isnt home right now and he wants to be here when he comes. He insisted he comes now or he will not be able to make it. I had my husband come home because of the contractors demand. The contractors came inside to just take pictures and not prepare to work. He only wanted to see the water heater and was rude. We had to insist for him to look at the faucet. He walked outide and my husband ask asked him whats going on? He said he has to make a call and he had to get to his next appointment. My husband told him to make his call and to come back in to let us l know whats going on. We were waiting for him but found out he left. I called the contractor and left a message. I called AHS to complain about the contractors and find out whats going on. I spoke to 4 customer service reps. When asked for a new contractor and to have this contractor added to our do not send list because of the issues we just had, they all said we had to go with this contractor. We asked to speak to a manager they all said the manager is not available. Two of them pretend we got disconnected or they hung up but we can tell they were still on the phone. They didnt want to hang up because they didnt want us to do the survey at the end of the call to rate them. So we tried to wait them out but really need to get our repairs done. This is when we called for the third time which this rep said we would have to pay another $75 for a second opinion. We said we are not asking for a second opinion, we dont even know the first opinion, we are requesting for another contractor. I told them I dont feel comfortable with this contractor and is the one who will be home for the repairs, not my husband. I told them I will not let anybody in my house if I dont feel comfortable and especially when I have my children home. AHS rep didnt care and said we need to go with this contractor and they cant have another contractor come out if one has already been out to our house. I told the rep to have a manger call us because it has been done before when one of their contractors started cussing at my husband. They said a manager is not available. The 4th rep basically said the same thing. My husband told them what will it take for a new contractor to come out here and fix our items? The rep said you have to agree to a 2nd opinion and pay $75 if diagnosed the same. My husband said if that what it takes to get someone out here but he is not really agreeing to a 2nd opinion only for a new contractor. They assigned a new contractor and said the will call us in 48 hours. We told the rep we still want a manager to call us. They said a manager will call us back in a hour. The total amount of time on the phone with AHS reps were over 4 hours and manager never called us. We called again a couple of days later requesting to talk to a manager. Now I did a little research. AHS replace my water heater in September 2015 with a new water heater which I was told it was new by ASH at that time. It was supposed to have a 6 year warranty. I found out that my water heater is a 2004 by calling a plumber trying to get a quote see if this something I can pay for myself which I cant. So now I asked to talk to someone who has authority. The rep said I need to tell them so they can escalate it. They said someone will call me back. On January 5, I didnt here from the 2nd contractor, so I called them and scheduled an appointment on Jan 7. On the Jan 7, the contractor couldnt come out and asked me to take pictures and send them to him. He said he can still diagnose the items. He said some times they do zoom meetings due to covid. He said our water heater and faucet need to be replaced and he will let AHS know. He said AHS will has to approve and send him the water heater. He said he will get the water heater on Jan 11 or 12th and can install on the Jan 14. He said he will call us back with a time. On Jan 13th when we didnt hear back from him or AHS. We called ASH again 5 time. My husband called 4 times. The first two reps told us the job went back the first contractor and couldnt do anything to help us. Then they acted like we got disconnected but they didnt hang up until 5-10 minutes after. As soon as they hung up the survey came on the phone which we took. We call back again and the rep was able to get us a supervisor on the line. As the supervisor **** was telling us what he can do we got disconnected. My husband called for the 4th time. At the same time I researched another number to call AHS and called them. They told us they will call us and a manager will call us back. As today no one has called us back. ..View less

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Thomas Gerth, Maricopa, AZ

On Jan 17, 2021

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I find it difficult to write anything positive about my last experience with representatives from AHS. I have policies for four houses. It is possible that the language barrier may have played a role in this fiasco. I made a work order for one of my houses and had to use its address since my contract numbers were in my home in another state. I was very specific about the correct address for the house ..Read Full Review

I find it difficult to write anything positive about my last experience with representatives from AHS. I have policies for four houses. It is possible that the language barrier may have played a role in this fiasco. I made a work order for one of my houses and had to use its address since my contract numbers were in my home in another state. I was very specific about the correct address for the house where service was needed. Wonderful! Not so fast. I received a call from the technician verifying the details, only to find out that the AHS representative was going to send them to the wrong location. It was one of my houses but not the one that needed the repairs. Once again I blame the language differences for the mistake. It took three more calls to representatives who also had difficulty communicating. Solution: cancel the original work and make a new one. Logical. Not done yet. Since the deductible for the house at the wrong address was $100, and since it was canceled, it generated a refund. Once again I endured another conversation with a representative. I had checked my credit card account, and yes, the $100 charge appeared. Not to worry. She said a credit would appear in 48 hours. Four days later, no credit. Other the the initial conversation, every representative guaranteed me that they would make things right. At least, I think that's what I heard. As it stands, I was told that I would be mailed a check and I should receive it within 10 days. Needless to say, I don't have it. I even tried to cancel my four policies and they wouldn't allow it. This story may sound unbelievable. It's not! As it stands ..View less

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