American Home Shield has been one of the longstanding companies in the sector, with over 40 years of experience under its belt. With its presence in over 49 states and over 15,000 contractors, AHS Home Warranty has established its deep-rooted presence across the country. The company has carved a reputation for itself as a reliable option by paying over $2 billion in claims just from 2013.
What we love
What could be improved
$3,000Estimated Appliance Coverage
$1,500Estimated System Coverage
49No. Of Active States
YesComplaint Resolution Program
American Home Shield is the pioneer of the home warranty industry, established in 1971. The company is present across the country with a strong service network and is also a licensed member of the National Home Service Contract Association. This non-profit industry body holds its members upto the best ethical standards and business codes. AHS offers a wide range of plans covering different systems and appliances. We have hundreds of American Home Shield reviews written by customers, which will help you understand their service quality.
American Home Shield plans are suitable for homeowners, real estate professionals, home sellers, and buyers alike. Purchasing a home warranty plan can be very beneficial after the expiry of the original manufacturer's warranty or if you live in an older home.
American Home Shield provides discounted repairs and replacements for home systems and appliances that break down due to natural wear and tear. An American Home Shield warranty can come at a few hundred dollars while out-of-pocket repairs can cost thousands of dollars.
You can choose a plan from the list given below based on what appliances and systems you want to be covered. Get a free quote now to explore the plans offered by AHS in depth. Note that American Home Shield's plans protect your home for one year unless you want extended coverage for longer durations, in which case AHS does sell longer-term contracts.
American Home Shield pricing offers flexibility in choosing a deductible at $75, $100, or $125. The higher the deductible chosen, the lower the premium would be.
American Home Shield warranties are reviewed as having quick service turnaround time. AHS home warranty plans cover a range of home systems and appliances. Customers can choose plans as per their needs. AHS offers the following four plans:
Any of these optional add-on items can be included in any of the plans for an additional cost. However, electronics extended warranties and HVAC tune-ups are offered only in particular states.
AHS Home Warranty Add-on coverage: Items like electronic extended warranty, pools and spas, well pump, septic pump, guest unit, and HVAC tune-ups are included in add-ons. AHS now offers Electronics Warranty with Asurion Services.
You can go through the various plans offered by AHS warranty, and check the extent of coverage for each of the appliances and systems. You can request for a free quote to check the estimated prices.
The American Home Shield Reviews will tell you about how the coverage has worked out for other customers. The Combo Plan is the most popular among the options, with over 70% consumers choosing it (as claimed by American Home Shield). We recommend the Build-Your-Own Plan for homeowners who have a mix of old and mid-age appliances and systems.
Many customers report that American Home Shield lives up to its reputation by ensuring satisfactory customer service. They offer 24/7 customer support and have a vast network of over 15,000 repair contractors. Their technicians generally receive positive reviews for promptly keeping up with the appointments and attending emergencies on short notice.
The graph shows the rate of AHS' performance concerning the closure of CRP complaints and positive reviews. They have closed more complaints, and there has been a drop in people having less-than-desirable experiences.
American Home Shield website helps customers to file claims online or call the American Home Shield number. As the largest home warranty company, AHS warranty customer service has paid out claims worth $2 billion since 2013.
To file a claim with AHS, follow the below-mentioned steps:
When you request service from AHS, they take the details and first verify whether the broken down item is covered. Thereafter, they send a repair contractor to diagnose the problem. If the problem happens to be an inclusion in your contract, the contractor gives an estimate to AHS of the amount they will pay out.
AHS may then directly pay the contractor or refund the amount to you if for some reason, that is the course of action chosen. You will only have to pay a trade service fee or deductible, out of pocket, as agreed upon.
The advantage of choosing a service like American Home Shield is that one flat service visit fee covers all costs associated with the visit's purpose and repeat visits for the same reason. If you were to hire a contractor who finds an issue taking longer than expected, you would have to pay them extra. Regardless of the complexity of repair, the company's cost will be borne up to the ceiling coverage limit.
Reading the Contract Agreement to know what is covered and the limitations, exclusions, and provisions are of paramount importance. Coverage would include wear and tear malfunctions during a contract term unless there was improper maintenance, rust, or corrosion.
AHS home warranty plans are only for single-family homes, new construction homes, condominiums, townhomes, or mobile homes under 5,000 square feet unless an alternative dwelling type is applied for, and the appropriate fee is paid. Coverage is only provided for owned or rental residential property and not for commercial property or premises converted into a business.
The manufacturer should specify domestic or commercial grade items for use in the residential application. AHS has the sole right to determine whether or not covered items will be repaired or replaced.
When it comes to replacements, the AHS replacement policy is to be responsible for replacement equipment and parts of similar features, efficiency, and capacity but not matching color, brand, and dimensions.
AHS would also agree to offer cash instead of repair and replacement services. AHS will not provide repair and replacement services but will pay an amount equal to the contract dollar limit minus the cost incurred to diagnose the malfunction. You'll have to show acceptable proof of the actual itemized costs to AHS before reimbursement payout. AHS would not pay for replacements or repairs covered by the distributor, builder, manufacturer, or extended warranty.
American Home Shield home warranty has three home warranty plans exclusively for realtors. They have been designed to protect new homeowners from unexpected repair costs after real estate transactions. The plan offers affordable coverage for a wide range of home systems and appliances. They come at affordable prices.
AHS Home Warranty Plans for Real Estate Agents
AHS also dedicates a section of its website for realtors where agents can browse through their American Home Shield affiliate program. Several articles and guides explain how selling a home along with a home service contract are beneficial to both realtors and their customers. The company also has a dashboard where realtors can submit claims and communicate with the company representatives easily.
As one of the longest-running companies in the home warranty business, American Home Shield has a widespread presence and good network of repair contractors in 49 states. They have paid out a lot of money in claims and offer wide and flexible coverage. If you would like to customize your coverage and also get coverage for electronic items then, American Home Shield is the best option. If you are still unsure, have a look at our Best Home Warranty Companies of 2020 for more options!
AHS pricing is flexible, varying as per the deductible you have chosen ($75, $100, $125). A basic American Home Shield plan starts at around $299 per year and can go up to $600+ for advanced coverage that includes items with optional coverage. Monthly payments typically begin at approximately $40 per month and can range up to $60, depending on the coverage selected. Get a free quote for an accurate price estimate in your area.
Buying AHS Home warranty is a good idea for those with homes older than 4 years, especially after the expiry of the original warranties on home systems and appliances. Buyers of older homes and sellers wanting to place their homes on the market can also benefit from home warranty coverage since such homes sell faster. If you have many older systems and appliances, it can save money to cover frequent breakdowns due to age and wear.
An American Home Shield warranty plan is not the same as homeowners insurance. Homeowners insurance provides liability coverage in the event of damages or losses due to floods, fires, disasters, etc. On the other hand, the home warranty plan provides for discounted repairs and replacements of home systems and appliances. An American Home Shield insurance is not homeowners' insurance per se but a home warranty plan which is legally separate. It can run complementary to your actual Home insurance
American Home Shield does not make a home inspection mandatory for the purchase of home warranty plans. However, if your home systems and appliances are ancient, getting a home inspection to prove that there are no pre-existing conditions will significantly improve your claims' chances of being successful. As homeowners' plans do not cover damage due to rust and corrosion, a prior home inspection will also help.
There is a 30 day waiting period after the purchase of your home warranty plan to ensure that the claims are due to natural wear and tear and not due to pre-existing damage. It ensures that homeowners are not buying a home warranty for already broken-down appliances. The waiting period will not apply to real estate plans.
American Home Shield provides coverage to home systems and appliances via its home warranty plans, regardless of the age make and model of home appliances. As long as your systems and appliances do not have pre-existing conditions that make them prone to breaking down and fulfill certain conditions mentioned in the home warranty contract, your home appliances will not be denied coverage merely for being old.
You can make an unlimited number of service calls to American Home Shield during your contract term. You can also request any number of repairs, but you will have to pay a deductible for each service visit for separate issues. However, the number of repairs will be subject to the upper limit on dollar repair liability amounts, as mentioned in your contract.
Yes. American Home Shield provides a 30-day workmanship guarantee on work done by their repair contractors. You won't have to pay a trade service fee again.
If your covered item is not repairable, AHS may replace it or pay cash in lieu of the replacement. The American Home Shield cash-out option will be equivalent to the value of the same make, model, or specs of your item. If the damage itself is excluded as per the contract, you may have to get it repaired outside.
American Home Shield cash out option may be available under some circumstances. They may agree to pay cash instead of providing replacement for systems and appliances subject to the dollar limits of maximum liability according to your contract. You may also have to provide proof of actual itemized costs incurred. AHS may provide a cash out option if a covered item is not repairable but a replacement item can also not be found. Also in cases where the item may not be compliant with codes or regulations following a response or if the service cost will exceed the dollar limit of contract liability.
No, AHS does not provide roof coverage. However, you can search for home warranty companies that cover roof leaks using the filter "Filter Companies by Ratings and Coverage" on our companies page.
Yes, American Home Shield has plumbing system coverage. Some inclusions are: Water, drain, gas, waste or vent line leaks and breaks; Faucets; Built-in bathtub whirlpool motor, pump, and air switch assemblies; Clearing stoppages; Shower heads, shower arms, valves; toilet mechanisms, etc.
While AHS does not have its own pest control service, the corporation that owns them also owns Terminix, a reputed pest control company.
AHS would cover all the appliances and home systems mentioned in your home warranty contract. Within each system or appliance is mentioned a list of exclusions. Anything not specifically mentioned can be considered as excluded.
American Home shield covers malfunctions due to undetectable pre-existing conditions. They are defects or mechanical failures that could not have been detected by a visual inspection or a simple mechanical test. A covered item is visually inspected to verify its structural integrity and that there is no sign to hint at inoperability. In a mechanical test, the item, when turned on, should operate without visible damage, irregular sounds, smoke, or other abnormal outcomes.
You need to call 1 (888) 682-1043 to cancel your American Home Shield contract as you cannot cancel it online. If you're canceling it within 30 days of signing up for the contract and have not made a service call request, you will get a full refund. If you cancel your policy after 30 days, you will receive a refund for the remaining term minus the administrative fees and the charges for any services or claims made.
Larry Yaggi, Lincoln, CA
On Oct 26, 2020
This was the fifth time I have benefited from our American Home Shield service agreement. Each time they have responded promptly to our request for service and have made repair or replacement promptly. The contractors in each case have also responded promptly and have provided excellent service.
Kaitlin Patton, Little Rock, AR
On Oct 26, 2020
Terrible customer service. They will keep charging you the service fee, even if it’s the same issue not being fixed. Within three months of purchasing my home, my AC has frozen three times. They send someone to “fix” it, however, it never gets fixed. They will keep charging you the service fee and won’t replace the unit. One of the contractors that came to fix my AC stated th ..Read Full Review
Terrible customer service. They will keep charging you the service fee, even if it’s the same issue not being fixed. Within three months of purchasing my home, my AC has frozen three times. They send someone to “fix” it, however, it never gets fixed. They will keep charging you the service fee and won’t replace the unit. One of the contractors that came to fix my AC stated that he receives many complaints about AHS from customers. ..View less
JASON, Macungie, PA
On Oct 25, 2020
Few months with the service and so far very pleased. 11 yr old hot water heater stopped working out of the blue. AHS sent out a local plumber who replaced the 2 heating coils within a few days of opening claim. Couple of days later no hot water. AHS resent the plumber. Plumber replaced the thermostat to learn that the HWH wasn't getting power from the breaker box. AHS dispatched a local electrician w ..Read Full Review
Few months with the service and so far very pleased. 11 yr old hot water heater stopped working out of the blue. AHS sent out a local plumber who replaced the 2 heating coils within a few days of opening claim. Couple of days later no hot water. AHS resent the plumber. Plumber replaced the thermostat to learn that the HWH wasn't getting power from the breaker box. AHS dispatched a local electrician who identified a major issue with my 35 yr old breaker box where one by one circuits were burning out.....literally causing black/burn marks on the breakers! Thank god the plumber tested the power going to the HWH. A few days later electrician replaced bad breaker box with a new one including rewiring each breaker. AHS nor either contractor asked me a bunch of questions about age of appliance, or make/model, or tried to decline fixing. Very happy so far with my $50/month investment! ..View less
Tim Phariss, Reno, NV
On Oct 24, 2020
I do believe this is the Premiere Home Warranty Company. They have provided us with magnificent service at all times. A couple of months ago we called because the icemaker/water dispenser on our refrigerator was leaking out the bottom of the refrigerator that came with our Manufactured Home when we purchased it almost 5 years ago. They had a service person out within good time. That's when we found it wa ..Read Full Review
I do believe this is the Premiere Home Warranty Company. They have provided us with magnificent service at all times. A couple of months ago we called because the icemaker/water dispenser on our refrigerator was leaking out the bottom of the refrigerator that came with our Manufactured Home when we purchased it almost 5 years ago. They had a service person out within good time. That's when we found it was so old parts weren't available any longer. They replaced the whole refrigerator. The new one was delivered, the old one removed at the same time. It was beyond what we expected. A plus is the new refrigerator has been saving us on the electric bill. We also just used their offer of a special price to get the furnace tuned up for the winter. Once again service was done in a reasonable and convenient time. We just can't say enough good things about our experiences with them. Even our daughter switched from the company they had after our experiences to American Homeshield. ..View less
martha ingram, Middletown, VA
On Oct 24, 2020
I sent you my review. I would not recommend this company. I have had 6 claims in 2 years 5vwere nightmares using contractors who took advantage of the fact that I was not there. All have had second opinions and gone to claims resolution. The company does anything it can to mot pay a claim plus work with contractors who are the worst of the worst.
Mark Brown, Denver, CO
On Oct 23, 2020
I am still awaiting a decision on a dryer replacement from a service request from 9/20/2020. Dryer is irreparable and needs to be replaced. The communication has been poor.
Chris Congdon, Orlando, FL
On Oct 22, 2020
Efficient and friendly service. When called back the same day for related issues technician returned in 30 minutes to address the issue. I am beyond pleased with the customer service and follow through.
john, Elizabethtown, KY
On Oct 22, 2020
Probably the simplest and most pain free warranty service/request that I have ever experienced. We had a fan in the living room stop working and it was a simple claim process using the website. Fill out some information, click submit and within 24 hours I had an appointment set up for the next day. Quick and fast processing and service. I would recommend AHS to anyone.
Dolores Cornejo , Hammond, IN
On Oct 21, 2020
The last 2 issues I have had in the house have not been covered, but after they send a technician they should tell me if they are going to cover or not, but they kept sending technicians, 3 each time, to end up telling me is not cover. The last issue I had was a leak in the tub, before calling them I tried to fix but I couldn't, I had to shut the water off in all the house because the water was damaging ..Read Full Review
The last 2 issues I have had in the house have not been covered, but after they send a technician they should tell me if they are going to cover or not, but they kept sending technicians, 3 each time, to end up telling me is not cover. The last issue I had was a leak in the tub, before calling them I tried to fix but I couldn't, I had to shut the water off in all the house because the water was damaging the wall and floor, then I called them. The first person that came to my house said it was not going to be covered because I tried to fix it, but they send another technician, the second one told me it was going to be covered, then another technician call to schedule an appointment to diagnose the problem not to fix it. Then I called customer service again the find out was going on, every time that I called they told me something different, they said they didn't have a diagnose yet, that is why they needed to send a 3rd technician, I said if you sent 2 technicians to my house and you still don't have a diagnose yet you are not sending a professional, so after 7 days with NO WATER in the house I called again and said that I can't keep waiting on them to resolve the issue, I want a refund for the copay because you still don't have a diagnose after 7 days, then they find out what was going on, they ended up saying it was not going to get covered because the first technician reported that I tried to fix it ( he came to check the problem after 24hrs I asked for the service) . It's ok if that is their policy, what is ok is how they messed up with my time because I lost hours of work to came home and wait for the second technician and they were going to send another technician plus staying with NO WATER for a week, if they have told me that after the first technician I wouldn't stay that long with no water. ..View less
Jayden Boi, Cumming, GA
On Oct 20, 2020
At first, it was great. Called in, started a claim, they sent a contractor who was so kind out 3 days later who said it was not repairable and that's when it all went down hill. 7 hours on hold to have it replaced, disconnected 3 times, still haven't spoken to anyone, no answer as to what I'm supposed to do to get a new washing machine with a warranty company I pay for every single month.
paul, Millersville, MD
On Oct 20, 2020
terrible company will find ways not to fix your problem, customer service is just as bad as you have to wait forever to talk to some one and charged me 58.00 cancellation fee for ended my contract
Shannon Denison, Celina, TX
On Oct 20, 2020
****** was professional, polite, efficient, and on time. He clearly explained the issue and how he was going to resolve it. he did so in a timely manner. He wore his mask the entire time.
merle warren, Henderson, NV
On Oct 19, 2020
In the past few months we have placed seven service calls to American Home Shield. These calls were for appliance repair & replacement, plumbing repair & replacement and electrical repair & replacement. Each time, AHS was a pleasure to deal with. Their rapid response time was impressive and our problems were quickly resolved. The assigned contractors were friendly, professional and skilled ..Read Full Review
In the past few months we have placed seven service calls to American Home Shield. These calls were for appliance repair & replacement, plumbing repair & replacement and electrical repair & replacement. Each time, AHS was a pleasure to deal with. Their rapid response time was impressive and our problems were quickly resolved. The assigned contractors were friendly, professional and skilled. I wish that I could give them more than a 5 star rating. Total satisfaction!!! ..View less
Robert Butkiewicz, Chandler, AZ
On Oct 19, 2020
The customer service department was horrendous to work with. Did not find a resolution in over two hours on the phone. That is not an exaggeration. Reached out to your organization through social media. They did not respond properly. Never received a call from the manager as requested yet someone with an excuse. He finally sent someone else out. Terrible!!!
Ron Cornell, Las Vegas, NV
On Oct 17, 2020
On most areas you do well. I do have one very huge complaint. Our water heater went out, your technician came out to look at it and said they don't make parts for this water heater anymore. Now that tells me that the water heater is pretty old. The technician goes on to tell us it's going to be three or four weeks to get the part. So we had to go almost a month without hot water all because there was a p ..Read Full Review
On most areas you do well. I do have one very huge complaint. Our water heater went out, your technician came out to look at it and said they don't make parts for this water heater anymore. Now that tells me that the water heater is pretty old. The technician goes on to tell us it's going to be three or four weeks to get the part. So we had to go almost a month without hot water all because there was a part that could fix the problem. We had to go ahead and pay for a water heater out of our own pocket, when technically it should have been paid by you or part of the cost should have been paid by American Home Shield. If an appliance is so old that they don't make parts for it anymore that means it should be replaced. No one should have to wait a month for hot water or for any kind of service. I could understand if they had a part and they could fix it, but to wait 4 weeks is ridiculous. So we pay a monthly fee and we paid $75 for a technician to come out and do absolutely nothing. Then we had to pay for the water heater out of pocket. Other than that I have no complaints ..View less
Florencio Gopez, Chesterfield, VA
On Oct 15, 2020
Excellent response from AHS. Prompt follow up. Repairs were made in good time. AHS have excellent technicians... very professional and does Excellent work . Customer service is very good. They respond well with questions. Good follow up. I highly recommend AHS
Tom, Coalinga, CA
On Oct 15, 2020
The water heater problem was solved. Service was great! Respect to the Covid concerns were followed. Will call back for any other problems. The service was very professional and the response time to my problem was fast.
Lynn Hernandez, College Station, TX
On Oct 15, 2020
AHS was very prompt to reply to my service request and gave a prompt follow-up after repairs were completed. I am very pleased with my experience with AHS and would recommend them to others.
Eva Mark, Gilbert, AZ
On Oct 14, 2020
I have a warranty on my rental and my own home. The service has been great every time I have had to use it. The service providers have been very professional each time and always show up on time and don't try to sell you anything extra just to make a buck. The website is very simple and easy to use.
Donald Conrad, Signal Mountain, TN
On Oct 14, 2020
Over the course of 3 to 4 months we have had the oven, air conditioner, and well pump go out and had to be repaired or replaced. All of the service technicians were professional and courteous. The only criticism that I have is when you try to place a service call using the phone system. It is difficult to use and that it takes a long time for the computer to respond Back to your response. Other than th ..Read Full Review
Over the course of 3 to 4 months we have had the oven, air conditioner, and well pump go out and had to be repaired or replaced. All of the service technicians were professional and courteous. The only criticism that I have is when you try to place a service call using the phone system. It is difficult to use and that it takes a long time for the computer to respond Back to your response. Other than that American home shield made the experience I’m having to replace or repair an appliance pleasant and not frustrating. ..View less
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