American Home Shield has been one of the longstanding companies in the sector, with over 40 years of experience under its belt. With its presence in over 49 states and over 15,000 contractors, AHS Home Warranty has established its deep-rooted presence across the country. The company has carved a reputation for itself as a reliable option by paying over $2 billion in claims just from 2013.
What we love
What could be improved
$3,000Estimated Appliance Coverage
$1,500Estimated System Coverage
49No. Of Active States
NoComplaint Resolution Program
American Home Shield is the pioneer of the home warranty industry, established in 1971. The company is present across the country with a strong service network and is also a licensed member of the National Home Service Contract Association. This non-profit industry body holds its members upto the best ethical standards and business codes. AHS offers a wide range of plans covering different systems and appliances. We have hundreds of American Home Shield reviews written by customers, which will help you understand their service quality.
American Home Shield plans are suitable for homeowners, real estate professionals, home sellers, and buyers alike. Purchasing a home warranty plan can be very beneficial after the expiry of the original manufacturer's warranty or if you live in an older home.
American Home Shield provides discounted repairs and replacements for home systems and appliances that break down due to natural wear and tear. An American Home Shield warranty can come at a few hundred dollars while out-of-pocket repairs can cost thousands of dollars and drain your savings.
You can choose a plan from the list given below based on what appliances and systems you want to be covered. Get a free quote now to explore the plans offered by AHS in depth. Note that American Home Shield's plans protect your home for one year unless you want extended coverage for longer durations, in which case AHS does sell longer-term contracts.
American Home Shield pricing offers flexibility in choosing a deductible at $75, $100, or $125. The higher the deductible chosen, the lower the premium would be.
American Home Shield warranties are sought after due to the quick service turnaround time. AHS home warranty plan options cover a range of major home systems and appliances. They offer the following four plans:
Any of these optional add-on items can be included in any of the plans for an additional cost. However, electronics extended warranties and HVAC tune-ups are offered only in particular states.
AHS Home Warranty Add-on coverage: Items like electronic extended warranty, pools and spas, well pump, septic pump, guest unit, and HVAC tune-ups are included in add-ons. AHS now offers Electronics Warranty with Asurion Services.
You can go through the various plans offered by AHS warranty, and check the extent of coverage for each of the appliances and systems. You can request for a free quote to check the estimated prices.
The American Home Shield Reviews will tell you about how the coverage options have worked out for other customers. The Combo Plan is the most popular among the options, with over 70% consumers choosing it (as claimed by American Home Shield). We recommend the Build-Your-Own Plan for homeowners who have a mix of old and mid-age appliances and systems.
Many customers report that American Home Shield lives up to its reputation by ensuring satisfactory customer service. They offer 24/7 customer support and have a vast network of over 15,000 service contractors. Their service technicians generally receive positive reviews for promptly keeping up with the appointments and attending emergencies on short notice.
The graph shows the rate of AHS' performance concerning the closure of CRP complaints and positive customer reviews. They have closed more complaints, and there has been a drop in people having less-than-desirable experiences.
American Home Shield website helps customers to file claims online or call the American Home Shield phone number. As the largest home warranty company, AHS warranty customer service has paid out claims worth $2 billion since 2013.
To file a claim with AHS, follow the below-mentioned steps:
When you put in a service request to AHS, they take the details and first verify whether the broken down item is covered. Thereafter, they send a repair contractor to diagnose the problem. If the problem happens to be an inclusion in your contract, the contractor gives an estimate to AHS of the amount they will pay out.
AHS may then directly pay the contractor or refund the amount to you if for some reason, that is the course of action chosen. You will only have to pay a trade service fee or deductible, out of pocket, as agreed upon.
The advantage of choosing a service like American Home Shield is that one flat service visit fee covers all costs associated with the visit's purpose and repeat visits for the same reason. If you were to hire a contractor who finds an issue taking longer than expected, you would have to pay them extra. Regardless of the complexity of repair, the company's cost will be borne up to the ceiling coverage limit.
Reading the Contract Agreement to know what is covered and the limitations, exclusions, and provisions are of paramount importance. Coverage would include wear and tear malfunctions during a contract term unless there was improper maintenance, rust, or corrosion.
AHS home warranty plans are only for single-family homes, new construction homes, condominiums, townhomes, or mobile homes under 5,000 square feet unless an alternative dwelling type is applied for, and the appropriate fee is paid. Coverage is only provided for owned or rental residential property and not for commercial property or premises converted into a business.
The manufacturer should specify domestic or commercial grade items for use in the residential application. AHS has the sole right to determine whether or not covered items will be repaired or replaced. Reading an AHS sample contract can help you discern the extent of coverage for all items.
When it comes to replacements, the AHS replacement policy is to be responsible for replacement equipment and parts of similar features, efficiency, and capacity but not matching color, brand, and dimensions.
AHS would also agree to offer cash instead of repair and replacement services. AHS will not provide repair and replacement services but will pay an amount equal to the contract dollar limit minus the cost incurred to diagnose the malfunction. You'll have to show acceptable proof of the actual itemized costs to AHS before reimbursement payout. AHS would not pay for replacements or repairs covered by the distributor, builder, manufacturer, or extended warranty.
American Home Shield home warranty has three home warranty plans exclusively for realtors. They have been designed to protect new homeowners from unexpected repair costs after real estate transactions. The plan offers affordable coverage for a wide range of home systems and appliances. They come at affordable prices.
AHS Home Warranty Plans for Real Estate Agents
AHS also dedicates a section of its website for realtors where agents can browse through their American Home Shield affiliate program. Several articles and guides explain how selling a home along with a home service contract are beneficial to both realtors and their customers. The company also has a dashboard where realtors can submit claims and communicate with the company representatives easily.
As one of the longest-running companies in the home warranty business, American Home Shield has a widespread presence and good network of repair contractors in 49 states. They have paid out a lot of money in claims and offer wide and flexible coverage. If you would like to customize your coverage and also get protection for electronic items then, American Home Shield is the best option. If you are still unsure, have a look at our best home warranty companies of 2021 for more options!
Unlike other home warranty providers, AHS pricing is flexible, varying as per the deductible you have chosen ($75, $100, $125). A basic American Home Shield plan starts at around $299 per year and can go up to $600+ for advanced coverage that includes items with optional coverage. Monthly costs can range from approximately $40 per month and can range up to $60, depending on the coverage selected. Get a free quote for an accurate price estimate in your area.
Buying AHS Home warranty is a good idea for those with homes older than 4 years, especially after the expiry of the original warranties on home systems and appliances. Sellers and home buyers of old properties wanting to place their homes on the market can also benefit from home warranty coverage since such homes sell faster. If you have many older systems and appliances, it can save money to cover frequent breakdowns due to age and wear.
An American Home Shield warranty plan is not the same as homeowners insurance. Homeowners insurance provides liability coverage in the event of damages or losses due to floods, fires, disasters, etc. On the other hand, the home warranty plan can be considered as home repair insurance which provides for discounted repairs and replacements of home systems and appliances. An American Home Shield insurance is not homeowners' insurance per se but a home warranty plan which is legally separate. It can run complementary to your actual home insurance.
American Home Shield does not make a home inspection mandatory for the purchase of home warranty plans. However, if your home systems and appliances are ancient, getting a home inspection to prove that there are no pre-existing conditions will significantly improve your claims' chances of being successful. As homeowners' plans do not cover damage due to rust and corrosion, a prior home inspection will also help.
There is a 30 day waiting period after the purchase of your home warranty plan to ensure that the claims are due to natural wear and tear and not due to pre-existing damage. It ensures that homeowners are not buying a home warranty for already broken-down appliances. The waiting period will not apply to real estate plans.
American Home Shield provides coverage to home systems and appliances via its home warranty plans, regardless of the age make and model of home appliances. As long as your systems and appliances do not have pre-existing conditions that make them prone to breaking down and fulfill certain conditions mentioned in the home warranty contract, your home appliances will not be denied coverage merely for being old.
You can make an unlimited number of service calls to American Home Shield during your contract term. You can also request any number of repairs, but you will have to pay a deductible for each service visit for separate issues. However, the number of repairs will be subject to the upper limit on dollar repair liability amounts, as mentioned in your contract.
Yes. American Home Shield provides a 30-day workmanship guarantee on work done by their repair contractors. You won't have to pay a trade service fee again.
If your covered item is not repairable, AHS may replace it or pay cash in lieu of the replacement. The American Home Shield cash-out option will be equivalent to the value of the same make, model, or specs of your item. If the damage itself is excluded as per the contract, you may have to get it repaired outside.
American Home Shield cash out option may be available under some circumstances. They may agree to pay cash instead of providing replacement for systems and appliances subject to the dollar limits of maximum liability according to your contract. You may also have to provide proof of actual itemized costs incurred. AHS may provide a cash out option if a covered item is not repairable but a replacement item can also not be found. Also in cases where the item may not be compliant with codes or regulations following a response or if the service cost will exceed the dollar limit of contract liability.
Yes, American Home Shield has plumbing system coverage. Some inclusions are: Water, drain, gas, waste or vent line leaks and breaks; Faucets; Built-in bathtub whirlpool motor, pump, and air switch assemblies; Clearing stoppages; Shower heads, shower arms, valves; toilet mechanisms, etc.
While AHS does not have its own pest control service, the corporation that owns them also owns Terminix, a reputed pest control service provider.
AHS would cover all the appliances and home systems mentioned in your home warranty contract. Within each system or appliance is mentioned a list of exclusions. Anything not specifically mentioned can be considered as excluded.
American Home shield covers malfunctions due to undetectable pre-existing conditions. They are defects or mechanical failures that could not have been detected by a visual inspection or a simple mechanical test. A covered item is visually inspected to verify its structural integrity and that there is no sign to hint at inoperability. In a mechanical test, the item, when turned on, should operate without visible damage, irregular sounds, smoke, or other abnormal outcomes.
You need to call 888.682.1043 to cancel your American Home Shield contract as you cannot cancel it online. If you're canceling it within 30 days of signing up for the contract and have not made a service call request, you will get a full refund. If you cancel your policy after 30 days, you will receive a refund for the remaining term minus the administrative fees and the charges for any services or claims made.
Joan Free, Newport News, VA
On Feb 22, 2021
I was pleased with **** reopening my closed work order from Friday . One recommendation would be a customer service option for issues other than the 4 on the promo menu . This required me talking to a real person & no customer service option . I contacted a live person by the option that I wanted to buy a new policy .
Walter Warner, San Antonio, TX
On Feb 19, 2021
Heating System not working. AHS dispatched a heating company even in ice. They came and did not fix it correctly. I advised AHS and they immediately contacted the company in the snow they came and made good their repair.
Scott Post, Indianola, IA
On Feb 19, 2021
Our heating furnace stopped working during a cold snap, -18°. Called AAHS that same night and we had someone out the very next morning to take care of our problem. Issue was fully addressed. Would highly recommend AHS.
Chenita Clay, Jacksonville, FL
On Feb 19, 2021
AHS has and continue to provide a service that is immeasurable. Home repairs come up when least expected. Having AHS has provide my family a true peace of mind. The contractors provided have been courteous, professional, skilled, and friendly. My experience with AHS is absolutely amazing.
Ken, North Hills, CA
On Feb 19, 2021
We've used our American Home Shield (AHS) a few times to repair our oven and washing machine. Calling for the repair was super easy. Technicians were on time and very professional.
Diana J Davis, Sacramento, CA
On Feb 19, 2021
As usual American Home Shield sent an extremely knowledgable technician. The problem was found immediately and fixed just as fast. Every time something goes wrong I feel confident it will be taken care of. This is important for an older senior living alone not to worry. It is also a big savings and I'm very grateful to have found this policy. I have friends that have a great deal of trouble wit ..Read Full Review
As usual American Home Shield sent an extremely knowledgable technician. The problem was found immediately and fixed just as fast. Every time something goes wrong I feel confident it will be taken care of. This is important for an older senior living alone not to worry. It is also a big savings and I'm very grateful to have found this policy. I have friends that have a great deal of trouble with their Home Warranty experiences. As soon as their companies pay them what they owe them they will change to American Home Shield. ..View less
JoAnn Greenwood, Harrah, OK
On Feb 19, 2021
We have been very pleased with Home Shield! They have taken care of any problem we have had, very nice to know that when we have issue like hot water tank they come and take care of it, only the service call is all you owe! Nice!
Amy Bernstein, Metairie, LA
On Feb 19, 2021
I had apprehension relinquishing control as to which company is performing my repairs. I have been extremely happy with all but one. The time line for the repairs have also been in line with my expectations. I highly recommend AHS.
Deborah wynn, Phoenix, AZ
On Feb 19, 2021
I have had good experience overall. Technicians sent were experienced and efficient in diagnosis, the only issue i had was with one claim during summer regarding my AC but it was over a holiday weekend, i feel it was just a super busy time, the job did get done eventually to my satisfaction and they did the best they could during a busy summer time, satisfied customer overall.
Vicki, Panorama City, CA
On Feb 19, 2021
Everything went great and in a timely manner. All went well. Everyone involved was very professional and good. Had a good experience and I am happy with the results. Thank you for the hard work.
Cyndy Oxendine, Perry, GA
On Feb 18, 2021
Very happy with my replacement dishwasher very quick response time couldn’t be happier selection to choose from was very surprising it was like shopping at a local store. Shipping was very fast and installation was same day as delivery. Very happy as always with AHS I’ve been using them with different homes since 1997 and can’t complain. Thanks again.
Altug Kazanoglu, Henrico, VA
On Feb 18, 2021
I like the helpful staff. They are very kind and friendly. I think sub-contractors which AHS does business has to be given a protocol or guideline. Work must not be dragged out too long in the middle of winter. Customers interest need to be put as number 1 concern. My heating problem (replacing ignition pilot) took 13 days. First person came and repaired but turned out to un repaired, second person came ..Read Full Review
I like the helpful staff. They are very kind and friendly. I think sub-contractors which AHS does business has to be given a protocol or guideline. Work must not be dragged out too long in the middle of winter. Customers interest need to be put as number 1 concern. My heating problem (replacing ignition pilot) took 13 days. First person came and repaired but turned out to un repaired, second person came and gave us some talk which hinted replace the whole thing, third person came took the picture of part. Last service people *** and *** came replaced the part-ignition pilot- at the 13th day finely. They were very expert, professional and skilled. I thank them for their fine work. Thanks to AHS for giving me a chance to write this. ..View less
Cyndi Lindblom, Huntsville, AL
On Feb 17, 2021
I was not prepared for the response that I got from North Alabama ********* Center. They called to set up an appointment for 2 days after initial contact and then called to try to reschedule earlier like the next day. WOW. The service guy was wonderful....he listened and then checked out my problem and knew exactly what was wrong. I needed a part and he ordered it. I got confirmation that the part was ..Read Full Review
I was not prepared for the response that I got from North Alabama ********* Center. They called to set up an appointment for 2 days after initial contact and then called to try to reschedule earlier like the next day. WOW. The service guy was wonderful....he listened and then checked out my problem and knew exactly what was wrong. I needed a part and he ordered it. I got confirmation that the part was ordered and he would schedule a time to put it in. A week later my stove/oven was working and I was baking! Best service ever! ..View less
Chris, La Coste, TX
On Feb 17, 2021
They have responded and provided quality contractors every time. We bought an older home and are very happy we included American Home Shield in our purchase! Heating issues, washer and dishwasher issues, plumbing issues all coming up 30 days after our purchase and yes we had a very good home inspection prior to purchase. Only small challenge I had was with a communication barrier taking my maintenance re ..Read Full Review
They have responded and provided quality contractors every time. We bought an older home and are very happy we included American Home Shield in our purchase! Heating issues, washer and dishwasher issues, plumbing issues all coming up 30 days after our purchase and yes we had a very good home inspection prior to purchase. Only small challenge I had was with a communication barrier taking my maintenance requests. Additionally all contractors communicated they were on their way and provided follow up on the repair. ..View less
pat, Rochelle, IL
On Feb 16, 2021
My husband and I have been customers of AHS for many years. I have also convinced my children and many friends to purchase a home warranty through AHS. The program itself is amazing. My only complaint or concern is with one of the service providers that we were assigned. The AHS agent quickly found us an alternative provider once I contacted them with my concern. We are grateful to have these folks in o ..Read Full Review
My husband and I have been customers of AHS for many years. I have also convinced my children and many friends to purchase a home warranty through AHS. The program itself is amazing. My only complaint or concern is with one of the service providers that we were assigned. The AHS agent quickly found us an alternative provider once I contacted them with my concern. We are grateful to have these folks in our corner! ..View less
Todd Thompson, Laguna Niguel, CA
On Feb 15, 2021
Technician couldn't repair sink faucet on first visit as it needed to be replaced. Follow-up visit was timely and professional. Email notification's were helpful to track technician arrival time. Very pleased with the new faucet.
Earl Royer, Virginia Beach, VA
On Feb 15, 2021
The company you chose to fix our problem responded promptly. They were very knowledgeable and and quick to respond. Only problem was the parts to effect the repair were not immediately available. But when the parts came in they came and finished the repairs immediately.
Gweneva Shay Sawyer, Fresno, CA
On Feb 14, 2021
The HVAC company, Bautistas Heating, assigned was very helpful, timely, professional and efficient. They determined and repaired the issue quickly. I would highly recommend ********* Heating of Madera CA for all HVAC needs.
DONNA S PUTMAN, Millbrook, AL
On Feb 13, 2021
I am very pleased with American Home Shield. I have used the warranty service for three different issues - electrical, air conditioning, and garage door opener. Each time, the provider AHS set up for my repair was professional, thorough and resolved my problem efficiently.
CD, Copperas Cove, TX
On Feb 12, 2021
Was quick on contacting someone to get my heater fixed on the same day. Awesome customer service and quick response time. Happy that I have them. One time service fee is also great! Don’t have to worry about coming out of pocket for any large costly repairs.
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