ALLCOMPANIES TOOLS BLOGS
Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

Home  /   Companies /   American Home Shield (AHS)
icon Last updated: June 30, 2021

AMERICAN HOME SHIELD REVIEW: PLANS, COST, AND COVERAGE - 2021

American Home Shield, established in 1971, is the biggest home warranty company in the United States. They are owned by Frontdoor, Inc., which also owns Landmark, OneGuard, and HSA. As the industry pioneer, they have the broadest range of home warranty offerings, paying for repairs and replacements of home systems and appliances that malfunction due to normal wear and tear.

We have reviewed and evaluated the company thoroughly, and provided a detailed breakdown of their pricing, plans, and customer service below. Keep reading to find out everything they have to offer.

Pros

  • Coverage for 49 states
  • High coverage caps
  • Offer a choice of deductible pricing
  • Paid more than $573 million in claims in 2018
  • Provide coverage without maintenance records
  • Pay for disposal of defective items and removal of refrigerant

Cons

  • Limited range of add-on coverage
  • No coverage in Alaska
  • Discontinued customizable plan
American Home Shield (AHS)
Rating starRating starRating starRating starRating star
Based on 14,108 Reviews & Ratings
mapicon

$6,000

Estimated Appliance Coverage

Unlimited

Estimated System Coverage

49

No. Of Active States

Yes

Complaint Resolution Program

AMERICAN HOME SHIELD PLANS

AHS revamped their plan options in 2021 and now have three: one covers only systems, one covers systems and appliances, and the third comprehensively covers everything and some add-ons. Overall, AHS home warranties can cost between $500-$700 per year. Get a free quote to find out the exact pricing applicable to you. You'll find coverage details in the next section.

  • ShieldSilver: Covers 14 home systems and has no coverage limit.
  • ShieldGold: Covers 23 essential home systems and appliances. This plan has no coverage limit for systems and an appliance limit of $3000 per appliance.
  • ShieldPlatinum: Includes everything in both of the above plans and a few additional devices. It is the most comprehensive plan, with a coverage cap of $6000 per appliance, $1500 for roof leak repairs, no cap for systems, in addition to $1000 for code violations, permits, and modifications.

Besides the above plans, you can have some add-on items included in your home warranty purchase for an extra cost.

AHS also runs special discount programs for their customers. You can get new systems and appliances from brands, like KitchenAid, GE, Whirlpool, Amana, Maytag, and JennAir, plus huge savings.

Unfortunately, American Home Shield has discontinued their customizable Build-Your-Own-Plan option.

AMERICAN HOME SHIELD PRICES & COVERAGE

Purchasing an American Home Shield warranty comes with a pricing advantage, since you get to choose the deductible ($75, $100, $125), and the premiums adjust accordingly. Monthly costs can range from approximately $24.99 to $64.99, depending on the plan selected and your location. The total price depends on the size of your home, the extent of coverage, your zip code, and the additional items you want covered.

Get a free quote to find out exactly what you will pay.

The following table shows you the American Home Shield coverage for each plan.

ShieldSilver
  • Ductwork
  • Toilet
  • Air Conditioner
  • Doorbell & Chimes
  • Interior Electrical Lines
  • Garage Door Opener
  • Ceiling Fans
  • Water Heater
  • Faucets & Valves
  • Interior Plumbing Lines
  • Whirlpool Tub Motor & Components
  • Main Breaker & Fuse Panel Box
  • Built-in Exhaust, Vent & Attic Fans
  • Heating Unit
ShieldGold
  • Washers
  • Dryers
  • Garage Door Opener
  • Ceiling Fans
  • Water Heater
  • Ductwork
  • Toilet
  • Wall Oven/ Range/ Cooktop
  • Air Conditioner
  • Doorbell & Chimes
  • Interior Electrical Lines
  • Faucets & Valves
  • Interior Plumbing Lines
  • Whirlpool Tub Motor & Components
  • Main Breaker & Fuse Panel Box
  • Built-in Exhaust, Vent & Attic Fans
  • Heating Unit
  • Refrigerator
  • Dishwasher
  • Built-in Microwave Oven
  • Garbage Disposal
  • Instant Hot/Cold Water Dispenser
ShieldPlatinum
  • Refrigerator
  • Garage Door Opener
  • Water Heater
  • Wall Oven/ Range/ Cooktop
  • Air Conditioner
  • Doorbell & Chimes
  • Interior Electrical Lines
  • Faucets & Valves
  • Interior Plumbing Lines
  • Whirlpool Tub Motor & Components
  • Main Breaker & Fuse Panel Box
  • Built-in Exhaust, Vent & Attic Fans
  • Heating Unit
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Ceiling Fans
  • Garbage Disposal
  • Ductwork
  • Toilet
  • Instant Hot/Cold Water Dispenser
  • Roof Leak Repairs

In roof leak repair, American Home Shield provides coverage on shingles, tiles & shakes, flat (non-metal) roofing, flashing, and underlayment.

Optional Coverage

The following items can be added to your base plan during checkout to enhance the AHS coverage over your home:

  • Well Pump
  • Septic Pump
  • Guest Unit
  • Air Filter Delivery
  • Pool and Spa
  • Re-Key
  • Electronic Protection Plan
  • Refrigerant services
  • HVAC Tune-Up

The optional add-ons range from $8.33 per month to $58 per month.

Their Electronics Plan offered by Allstate Protection Plans includes:

  • TVs
  • Home Theater Systems
  • Desktop/Laptops
  • Smart Home Products
  • Tablets
  • Headphones
  • Printers
  • Video game consoles

American Home Shield Claims & Customer Service

Once you have purchased an AHS plan covering all of your desired home systems and appliances, there is a short waiting period of 30 days. This time frame ensures that the home warranty plans are not being misused on broken-down items. After that, you can start filing claims when the covered items stop working, and American Home Shield will send service technicians to assist you.

American Home Shield claims can be filed online or by calling their customer service team. To file a claim with AHS, follow these steps:

  • Call the AHS helpline number to schedule a service visit or submit a claim online
  • You are required to pay a service call fee for the service visit. This amount can be $75, $100, or $125, based on the payment schedule you chose
  • A contractor will be assigned to visit you at their earliest convenience
  • When you put in a service request with AHS, they will note the details and verify whether the broken-down item is covered. After that, they will send a repair contractor to diagnose the problem.

If the problem happens to be an inclusion in your contract, the contractor will give an estimate to AHS for the amount to pay out. AHS may then directly pay the contractor or refund the amount to you. You will only have to pay a trade service fee or deductible out of pocket.

There are mixed reviews about the quality of American Home Shield's customer service. While they claim that they have an extensive network of 17,000+ qualified and licensed service contractors, some customers have mentioned that getting a service provider to their home takes much pursuing. Many complaints about claim denial can be attributed to a misunderstanding of the coverage clauses. However, American Home Shield receives positive feedback for the quality of repair services.

WHAT ARE THE EXCLUSIONS AND LIMITS OF AMERICAN HOME SHIELD CONTRACTS?

Reading the Contract Agreement to know what is covered and the limitations, exclusions, and provisions are of paramount importance. Many claim denials can be attributed to an insufficient understanding of the contract.

American Home Shield will only cover items located within the main house's foundations unless it is air conditioning, heating, electrical panel, water heater, pressure regulator, external well pump, septic tank and related sewage ejector pump, or pool and spa equipment. Even then, these items must be meant for outdoor use and housed with protection from the elements. If the items are commercial grade, the manufacturer must allow domestic use.

Remember the coverage caps? When the repair or replacement cost of a covered item exceeds the capped limit, AHS will pay an amount equal to the contract dollar limit minus the cost of diagnosing the malfunction (aka the deductible). The amounts are what AHS would be paying the contractors directly, which may be less than retail pricing.

American Home Shield does not cover every part or component of the home systems and appliances mentioned in the home warranty plan. For example, in an electrical system, the company won't cover any failure involving audio/video/computer/intercom/alarm, or security wiring or cable, telephone wiring, circuit overload, faceplates, or lighting fixtures. It will help if you understand the exclusions for each item.

They do provide coverage for failures arising from improper installation, modifications, repairs, or accumulation of sediment, rust and corrosion. Their roof leak coverage also includes dry rot.

AMERICAN HOME SHIELD (AHS) FOR REALTORS

American Home Shield's real estate plans offer coverage for the requirements of home buyers and sellers. They have been designed to protect new homeowners from unexpected repair costs after real estate transactions.

  • ShieldEssential: Coverage for home systems (similar to ShieldSilver)
  • ShieldPlus: Covers components and parts for most home systems and appliances (similar to ShieldGold)
  • ShieldComplete: Covers all of the items under the ShieldEssential and ShieldPlus plans, along with optional add-ons, like additional refrigerators, salt water equipment, subterranean termite attacks.

For home sellers’ plans, the pricing varies based on location. In California, the ShieldEssential plan can cost about $375.00/year, the ShieldPlus plan can cost about $550.00/year, while the ShieldComplete plan can cost approximately $625/year. The trade service fee is $75.

American Home Shield FAQs

Is American Home Shield worth it?

If you find that American Home Shield covers all of the home systems and appliances you need, you may find them worth it. Now that they cover rust damage, improper installation, and other things that their competition often does not, they may be worth considering. However, remember to carefully read your contract so you're not taken aback by a claim denial.

Who owns American Home Shield?

The organization that owns AHS is Frontdoor, Inc. It's a publicly-traded company and also owns OneGuard, Landmark, and HSA Home Warranty in addition to Streem and Terminix.

Will AHS replace my AC unit?

American Home Shield covers air conditioning units, and may offer to replace yours, if they deem it irreparable. If they don't provide the replacement themselves, they will offer a pro-rated refund of the depreciated cost of the AC unit. It's up to their discretion.

When should I buy an AHS Home Warranty?

Buying an AHS home warranty is a good idea for homes older than four years, especially after the expiry of the original warranties on home systems and appliances. Sellers and buyers of old properties can also benefit from home warranty coverage, since covered homes sell faster. If you have many older systems and appliances, it will save you money on covering frequent breakdowns due to age and wear.

Do I need an American Home Shield home warranty if I have homeowners insurance?

An American Home Shield warranty plan is not the same as homeowners insurance. Homeowners insurance provides liability coverage in the event of damage or loss due to floods, fires, disasters, etc. On the other hand, a home warranty plan can be considered home repair insurance, providing discounted repairs and replacements of home systems and appliances. American Home Shield insurance is not homeowners insurance per se, but a home warranty plan, which is legally different. It can run complementary to your actual home insurance.

Is a home inspection required before a home warranty purchase?

American Home Shield does not require a home inspection before purchasing their home warranty plans. They also do not require service records. However, it would be advisable to get one as proof that your appliances had no undetectable pre-existing defects.

Does American Home Shield have a waiting period?

There is a 30-day waiting period after purchasing your home warranty plan to ensure that claims are due to natural wear and tear and not due to pre-existing damage. It ensures that homeowners are not buying a home warranty for appliances that are already broken down. The waiting period does not apply to real estate plans.

My home appliances are old. Will they even be covered?

American Home Shield provides coverage for home systems and appliances regardless of the age, make, and model. As long as your systems and appliances fulfill the criteria mentioned in the home warranty contract, they will not be denied coverage merely for being old.

Is there a limit on the number of service calls or repairs I get?

You can make an unlimited number of service calls to American Home Shield during your contract term. You can also request any number of repairs, but you will have to pay a deductible for each service visit for separate issues. However, the number of repairs will be subject to the upper limit on dollar repair liability amounts, as mentioned in your contract.

Will the contractor come back to rectify an issue that wasn't fixed?

Yes. American Home Shield provides a 30-day workmanship guarantee on work done by their repair contractors. You won't have to pay another trade service fee if the contractor returns.

What if my covered item is not repairable?

If your covered item is not repairable, AHS may replace it or pay cash instead of providing a replacement. The American Home Shield cash-out option will be equivalent to the value of the same make, model, or specs of your item. If the damage itself is excluded, as per the contract, you may have to get it replaced yourself.

Does American Home Shield provide a cash out option?

The American Home Shield cash-out option may be available under some circumstances. They may agree to pay cash instead of providing a replacement for systems and appliances subject to the dollar limits of maximum liability, according to your contract. You may also have to provide proof of actual itemized costs incurred. AHS may provide the cash-out option if a covered item is not repairable, but a replacement item can also not be found. In cases where the item may not be compliant with codes or regulations, the service cost may exceed the dollar limit of contract liability and only the difference amount may be refunded.

Does American Home Shield cover roofs?

Roof leak repairs are now included in the ShieldPlatinum plan. The home warranty provider covers shingles, tiles and shakes, flat (non-metal) roofing, flashing, and underlayment repair services.

Does American Home Shield cover plumbing?

Yes, American Home Shield has plumbing system coverage. Some inclusions are water, drain, gas, waste, or vent line leaks and breaks; faucets; built-in bathtub whirlpool motor, pump, and air switch assemblies; clearing stoppages; shower heads, shower arms, valves; toilet mechanisms, etc.

Will AHS cover an AC compressor?

AHS covers all of the components of ducted central electric split and package AC units, geothermal units, wall air conditioners, and mini-split ACs, including the compressors.

Does American Home Shield cover pest control?

While AHS does not have a pest control service, the corporation that owns them also owns Terminix, a reputable pest control service provider. The real estate add-ons do include subterranean termite treatment.

What appliances or systems are excluded from an AHS home warranty?

AHS will cover all of the appliances and home systems mentioned in your home warranty contract. For each system or appliance, there is a list of exclusions. Anything not specifically mentioned, can be considered an exclusion.

Does American Home Shield cover pre-existing conditions?

American Home shield covers malfunctions due to undetectable pre-existing conditions. They are defects or mechanical failures that could not have been detected by a visual inspection or a simple mechanical test. A covered item is visually inspected to verify its structural integrity and no sign to hint at inoperability. When turned on in a mechanical test, the item should operate without visible damage, odd sounds, smoke, or other abnormal outcomes.

How to cancel an American Home Shield contract?

You need to call 800.858.1922 to cancel your American Home Shield contract, as you cannot cancel it online at this time. If you are canceling it within 30 days of signing up and have not made a service call request, you will receive a full refund. If you cancel your policy after 30 days, you will receive a refund for the remaining term, minus the administrative fees and the charges for any services or claims made.

AMERICAN HOME SHIELD REVIEWS

Icon

Mahcoe , Houston, TX

On Jul 22, 2021

Rating starRating starRating starRating starRating star

The service provider, P**** G*** A* and H******, we were referred to were exceptional. American Home Shield responded to our needs immediately. Everyone has been most helpful. The damage and repairs in my home have been less stressful. Although the damage was not related to the AC unit, the service provided pinpointed to issue and directed us to another service provider. I appreciate the service and car ..Read Full Review

The service provider, P**** G*** A* and H******, we were referred to were exceptional. American Home Shield responded to our needs immediately. Everyone has been most helpful. The damage and repairs in my home have been less stressful. Although the damage was not related to the AC unit, the service provided pinpointed to issue and directed us to another service provider. I appreciate the service and care being provided. ..View less

Helpful
Be the first one to find this review helpful
Icon

gbanks, Watkinsville, GA

On Jul 22, 2021

Rating starRating starRating starRating starRating star

absolutely horrible experience with two different agents. Spent 30 minutes on a call with an agent. When i asked for a manager, he asked why. I calmly answered.. he talked in circles for 10 minutes and again i asked for a manager. When i answered again a little more firm, he hung up.. 35 minutes on the phone. I called back, Different agent. English was horrible. rehashed the entire scenario again. Asked ..Read Full Review

absolutely horrible experience with two different agents. Spent 30 minutes on a call with an agent. When i asked for a manager, he asked why. I calmly answered.. he talked in circles for 10 minutes and again i asked for a manager. When i answered again a little more firm, he hung up.. 35 minutes on the phone. I called back, Different agent. English was horrible. rehashed the entire scenario again. Asked for manager. Put me on hold for 10 minutes why she fixed her monitor. Rooster crowing in the background through the whole call. After going in circle for 10 minutes (70+ minutes total at this point) I yelled at her and demanded a manger. She puts me on hold.. eventually she comes back and said no one is responding and they will request a manager call me back. ..View less

Helpful
Be the first one to find this review helpful
Icon

Patricia Reese, Randallstown, MD

On Jul 21, 2021

Rating starRating starRating starRating starRating star

AHS Contractor arrived early,assessed problem with our central air conditioning unit , kept me informed of status along the way .Contractor( M******) was friendly ,knowledgeable & professional .Our system required additional parts & chemical Freon however AHS only covers $10 of the cost of the chemical Freon which is $160/pound.This part of contract needs to change ..even if half of the product ..Read Full Review

AHS Contractor arrived early,assessed problem with our central air conditioning unit , kept me informed of status along the way .Contractor( M******) was friendly ,knowledgeable & professional .Our system required additional parts & chemical Freon however AHS only covers $10 of the cost of the chemical Freon which is $160/pound.This part of contract needs to change ..even if half of the product was covered by the contract because some homeowners are really struggling ( like myself) so that cost is stressful.It is the AHS policy not the actual Contractor’s requirement so customers should not take their anger out on them .I’ve had an active contract for almost twenty years ..would not have a home without some type of coverage for repairs in this day & time of unexpected crisis ! ..View less

Helpful
Be the first one to find this review helpful
Icon

Larraine Schwab, Eugene, OR

On Jul 21, 2021

Rating starRating starRating starRating starRating star

I was assigned T** P******* W**** and they were very nice. The Plumber came out in 2 days and fixed my leak completely. He was very efficient. Thank you.

Helpful
Be the first one to find this review helpful
Icon

Bonnie Blankenship, Summerville, SC

On Jul 20, 2021

Rating starRating starRating starRating starRating star

Wonderful experience with AHS. Called them and a repairman was here the next morning. They kept me informed as to who and when they would arrive. The repair men from O***** were quick to locate my problem. They needed to order a part and informed me as soon as the part had come in . They came quickly to install the part. I am very happy with the service AHS has provided.

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 22, 2021

The company has responded to the customer through the CRP system.

Icon

David Chandler, Salisbury, MD

On Jul 19, 2021

Rating starRating starRating starRating starRating star

I have had my warranty with AHS for just over one year now. I have placed two HVAC service calls so far. Both issues with my HVAC were repaired. The HVAC service company did a great job performing the repairs. I highly recommend AHS.

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 22, 2021

The company has responded to the customer through the CRP system.

Icon

Roselle, Phoenix, AZ

On Jul 18, 2021

Rating starRating starRating starRating starRating star

In the end it all worked out perfectly. We had a dishwasher issue and it took 7 visits to correct. Although it was frustrating and annoying and drove me nuts, AHS stood behind out contract and got it done.

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 19, 2021

The company has responded to the customer through the CRP system.

Icon

Mary Torres, Springfield, MO

On Jul 18, 2021

Rating starRating starRating starRating starRating star

AHS was very helpful and my request was quickly assigned to a local contractor. The contractor assigned came to house the next and resolved the problem we were having with our AC unit.

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 19, 2021

The company has responded to the customer through the CRP system.

Icon

Jay Ganji, Greensboro, NC

On Jul 16, 2021

Rating starRating starRating starRating starRating star

have been with AHS for >10 to 15 years. We have a old AC unit that is 20+ years old and we know we have to replace it. As we have been loyal customers with AHS, I thought they would take care of their customers and do the right thing. For the last 4 years, we have had repairs on the unit and pay multiple times the service charge of $125 per call, plus any Freon used (just paid $385.00) and monthly AH ..Read Full Review

have been with AHS for >10 to 15 years. We have a old AC unit that is 20+ years old and we know we have to replace it. As we have been loyal customers with AHS, I thought they would take care of their customers and do the right thing. For the last 4 years, we have had repairs on the unit and pay multiple times the service charge of $125 per call, plus any Freon used (just paid $385.00) and monthly AHS dues of $53. I placed a call to them sometime June 20th and it was decided the compressor needs to be changed and they ordered the part. Waited 2 weeks and got a bad compressor. They had to send it back and now we have no AC for the past one month and still no good answer from AHS. They will not replace the unit no matter what happens. They will keep changing parts and keep charging service fees until you get tired and replace the unit yourself. I am very frustrated with their service and would never recommend them to anyone. They may be okay for minor repairs, but do not expect them to replace your appliances or units no matter how long you are a customer with them. I have had multiple phone calls, spent hours on the phone with the same problem year after year, and will report them to BBB. ..View less

Helpful
1 people found this review helpful
Response
American Home Shield (AHS)
On Jul 20, 2021

The company has responded to the customer through the CRP system.

Icon

Mr.D.E. Tillman, Lancaster, CA

On Jul 15, 2021

Rating starRating starRating starRating starRating star

There was a noise, I thought was coming from the wall so I recorded it and played it for M***, the plumber, and after seeing the recording he went right to the real problem. M*** walked me through what was wrong and what he was doing to fix it. He even gave me tips and pointers to use for upkeep and maintenance. Just a side note, M*** was very polite, knowledgeable, friendly, helpful and informative an ..Read Full Review

There was a noise, I thought was coming from the wall so I recorded it and played it for M***, the plumber, and after seeing the recording he went right to the real problem. M*** walked me through what was wrong and what he was doing to fix it. He even gave me tips and pointers to use for upkeep and maintenance. Just a side note, M*** was very polite, knowledgeable, friendly, helpful and informative and to my surprise, he was quick and clean, I was expecting a big mess. I highly recommend his service. ..View less

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 17, 2021

The company has responded to the customer through the CRP system.

Icon

Randy Milton, Little Elm, TX

On Jul 15, 2021

Rating starRating starRating starRating starRating star

Easy to report problem and get service. We were contacted quickly to schedule service and the service technician was timely, friendly and knowledgeable. We have searched other home warranty companies and find AHS to have the best reputation and prices.

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 17, 2021

The company has responded to the customer through the CRP system.

Icon

Nellie Carbaugh, Suffolk, VA

On Jul 12, 2021

Rating starRating starRating starRating starRating star

I had a very good experience with my last home warranty claim. My hot water tank was leaking! I called American Home Shield Wednesday afternoon and the company they contacted called me and were at my house the next morning! Agreed it was the tank leaking and would have to be replaced! Am. Home Shoels called me that evening to see if I would agree to pay any upgrades to put it up to code! I agreed and u ..Read Full Review

I had a very good experience with my last home warranty claim. My hot water tank was leaking! I called American Home Shield Wednesday afternoon and the company they contacted called me and were at my house the next morning! Agreed it was the tank leaking and would have to be replaced! Am. Home Shoels called me that evening to see if I would agree to pay any upgrades to put it up to code! I agreed and unfortunately we got into a holiday weekend but I was very satisfied with the replacement! ..View less

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 15, 2021

The company has responded to the customer through the CRP system.

Icon

Roberta Fuller, Coeur D Alene, ID

On Jul 11, 2021

Rating starRating starRating starRating starRating star

Your response times to our air-conditioning going out as well as our garage door incident were excellent! We were happy with the service people you assigned to our issues and we couldn't be more pleased with American Home Shield! TOTALLY worth the investment in this insurance!

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 15, 2021

The company has responded to the customer through the CRP system.

Icon

Donald gray, Bessemer City, NC

On Jul 11, 2021

Rating starRating starRating starRating starRating star

I told them it was an emergency and need help that day and they did not have a contractor that could come out now my air conditioner is leaking into house I’m not happy with this y’all need to be able to have somebody that can come out what if my air conditioner went out I would have to set in my house in 90 degree weather y’all need to fix this

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 15, 2021

The company has responded to the customer through the CRP system.

Icon

Thomas Mooney, Yorktown, VA

On Jul 11, 2021

Rating starRating starRating starRating starRating star

S****** Washer repair. D**** was outstanding for me aS HE HAS BEEN IN THE PAST WITH OYHER ahs REPAIRS. If all repair men are like D*** then this company is a home run it has been for me.

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 15, 2021

The company has responded to the customer through the CRP system.

Icon

Joseph Watson, Fort Lauderdale, FL

On Jul 09, 2021

Rating starRating starRating starRating starRating star

We woke up in the middle of the night to a mid 80degree house. We contacted American home shield first thing in the morning and shortly after a technician notified of us of our 12-8pm window scheduled for the same day. He showed up at 2pm quickly and correctly diagnosed the problem and had our ac up and running with a new compressor in about 25-30 minutes. We are so happy we had AHS, we live in south Flo ..Read Full Review

We woke up in the middle of the night to a mid 80degree house. We contacted American home shield first thing in the morning and shortly after a technician notified of us of our 12-8pm window scheduled for the same day. He showed up at 2pm quickly and correctly diagnosed the problem and had our ac up and running with a new compressor in about 25-30 minutes. We are so happy we had AHS, we live in south Florida so ac going out in July is a nightmare that was resolved quickly! ..View less

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 15, 2021

The company has responded to the customer through the CRP system.

Icon

Marcia Peznowski, Pahrump, NV

On Jul 08, 2021

Rating starRating starRating starRating starRating star

American Home Shield sent an HVAC company to fix my air conditioning unit. The tech was polite, friendly, knowledgeable and he found the problem in less than an hour and fixed it within an hour and a half. It works better now than at any time I have lived in the house!

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 13, 2021

The company has responded to the customer through the CRP system.

Icon

Sally , Redford, MI

On Jul 02, 2021

Rating starRating starRating starRating starRating star

My A/C stopped working and it was very hot outside. The claim was easy to start online and the A/C repair went smoothly. My air was running by the time he left and my house is completely cooled off.

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 07, 2021

The company has responded to the customer through the CRP system.

Icon

Ivy Deighan, Pittsburgh, PA

On Jul 01, 2021

Rating starRating starRating starRating starRating star

I love having this home warranty. Especially now that we are retired it gives us such peace of mind to know that AHS takes care of everything. I have had my air conditioner repaired my kitchen sink clog fixed and received a new refrigerator. It’s wonderful because AHS sets up an appointment with a reputable service company so you don’t have to worry about anything except your copayment

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 07, 2021

The company has responded to the customer through the CRP system.

Icon

Frank Azan, Wilmington, DE

On Jul 01, 2021

Rating starRating starRating starRating starRating star

I have had two other home warranty companies in the past five years and American home shield is the best of the three of them I’m happy that I chose them. I had a great experience with my first claim. If they continue to treat me the same way next time I have a problem I will no longer need to switch warranty companies and will continue with American home shield going forward.

Helpful
Be the first one to find this review helpful
Response
American Home Shield (AHS)
On Jul 07, 2021

The company has responded to the customer through the CRP system.

Ready to share your home warranty experience with American Home Shield (AHS)? Click here to write your own review

American Home Shield (AHS) RATINGS

RATINGS
14,108 Reviews in Total

Customer Service

Rating starRating starRating starRating starRating star

Repair Time

Rating starRating starRating starRating starRating star

Quality of Repair

Rating starRating starRating starRating starRating star

Claims and Settlement

Rating starRating starRating starRating starRating star
https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020