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Home  /   Companies / American Home Shield (AHS)
American Home Shield (AHS)
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Repair

American Home Shield Review (2022)

Read this American Home Shield review to learn about the company's plans, costs, and services. Although many new companies have cluttered the market, AHS Home Warranty has remained one of the most prominent companies. This review should help you understand if they make the right choice for your home warranty needs. They offer the following benefits to their customers:

  • Provides repair and replacement for household items
  • Offers services in 49 states
  • Provides coverage without maintenance records
  • Pays for removal of refrigerant

Premium

$39 - $70

Deductible

$75 - $125

BBB Rating

B

Aggregate Limits

$6K-Unlimited*

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Pros

  • American Home Shield Offers generous coverage caps
  • Provides option on deductibles
  • Has an extensive network of contractors

Cons

  • AHS home warranty services unavailable in Alaska
  • Charges higher monthly cost on a lower deductible
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14,844 Reviews
4
Customer Services
4
Repair Time
4
Quality Of Repair

Our Verdict

American Home Shield is among the most trustworthy companies with long service history in the home warranty industry. The quality of its services has evolved over the years to meet the customers' changing needs.

However, In recent years, some customers have registered complaints about the nature of services offered by the company. The above-the-industry-average cost of the plans has also impacted the customers' overall experience.

Trustworthiness And Quality Of Services

American Home Shield’s longevity in the industry imparts credibility to its business practices. Additionally, AHS is registered as a public company, a plus for its image. All-in-all, AHS is a reputed company and a pioneer in the industry and is also one of the popular choices among customers.

Industry Standard Comparison

The following table compares AHS Home Warranty with other prominent home warranty companies on the aggregate limit, cost, deductible, and total covered items:

Parameters Aggregate Limit Monthly Premium Prices Deductible No. Of Items Covered
Industry Standard $10,785 $30 – $80 $100 23
American Home Shield $6k-Unlimited* $39 – $70 $70 – $125 26

*$6k for appliances, unlimited for systems.

American Home Shield Plans

American Home Shield provides three plans to its customers: ShieldSilver, ShieldGold, and ShieldPlatinum. You can also include additional items at an added price from their add-on list.

  • ShieldSilver: Covers 14 home systems
  • ShieldGold: Covers 23 essential home systems and appliances
  • ShieldPlatinum: Covers items from both the plans plus some additional items

AHS also provides home warranty plans for realtors:

  • ShieldEssential: Covers components of the critical home systems
  • ShieldPlus: Covers significant parts and components of both home systems and appliances
  • ShieldComplete: Covers everything from the Shield Essential and ShieldPlus plans with some additional items

American Home Shield Coverage

The company offers comprehensive coverage of systems and appliances, including; electrical, plumbing, air conditioner, faucet, valves, etc. However, there is a short waiting period of 30 days, after which the American Home Shield coverage starts under this contract.

The table shows the AHS coverage for each plan:

ITEMS ShieldPlatinum ShieldGold ShieldSilver
Refrigerator Y Y
Garage Door Opener Y Y Y
Water Heater Y Y Y
Wall Oven/ Range/ Cooktop Y Y
Air Conditioner Y Y Y
Doorbell & Chimes Y Y Y
Interior Electrical Lines Y Y Y
Faucets & Valves Y Y Y
Interior Plumbing Lines Y Y Y
Whirlpool Tub Motor & Components Y Y Y
Main Breaker & Fuse Panel Box Y Y Y
Built-in Exhaust, Vent & Attic Fans Y Y Y
Heating Unit Y Y Y
Washers Y Y
Dryers Y Y
Dishwasher Y Y
Built-in Microwave Oven Y Y
Ceiling Fans Y Y Y
Garbage Disposal Y Y
Ductwork Y Y Y
Toilet Y Y Y
Instant Hot/Cold Water Dispenser Y Y
Shingles, Tiles and Shakes Y
Flat Roofing (Non-Metal) Y
Flashing Y
Underlayment Y
FREE HVAC Tune-Up Y
Unlimited A/C Refrigerant Y
Code Violations & Permits Y

Their Electronics Plan offered by Allstate Protection Plans includes the following device at $18 per month.

  • TVs
  • Desktop/Laptops
  • Tablets
  • Printers
  • Home Theater Systems
  • Smart Home Products
  • Headphones
  • Video Game Consoles (Including Controllers)

American Home Shield Prices

The AHS warranty plans cost between $39 and $70 per month, depending on the plan. The plan’s overall cost depends on the selected scheme, the area of residence, and the add-ons included.

The cost also depends on the service fee since the company lets you choose from; $75, $100, and $125. So, a lower service fee means higher monthly premiums, while if you pay a higher service fee, the monthly cost will be lower.

The cost for the home sellers’ plans varies based on location, with a trade service fee of $75.

In addition to these plans, you can include any of the following items to your American Home Shield plans at some extra dollars:

Optional Items ShieldPlatinum ShieldGold ShieldSilver
Pool & Spa $24/mo $24/mo $24/mo
Guest Unit $28.99/mo $19.99/mo $13.99/mo
Septic Pump $5/mo $5/mo $5/mo
Well Pump $8/mo $8/mo $8/mo
Roof Leak Repair $10/mo $10/mo

Ahs Coverage Limitations

As per its policy, American Home Shield has stated that it does not cover the following:

  • Routine maintenance
  • Flues
  • Venting
  • Exhaust lines
  • Chimneys
  • Cosmetic damage
  • Home management systems
  • Fire sprinkler systems
  • Radon monitoring systems
  • Mold
  • Bio-organic growth
  • Rot
  • Fungus
  • Pest damage, etc.

The company has also stated that it’s not responsible for the repair or replacement required when the malfunction is due to missing parts, components, or equipment.

There may be other exclusions for which we advise you to read the service contract of American Home Shield plans, so you’re not taken aback by a claim denial.

American Home Shield: Key Details

Take a quick glance at American Home Shield’s key details such as terms, conditions, and other policy-related information to know how the company’s policy works.

Contract Information

The American Home Shield contract comes with the following terms. Have a look-

Free cancelation Up to 30 days
Waiting period 30 days
Cancelation Fee No
Automatic renewal Yes
Dollar Limit for Access $1500
Contract Transfer Fee Nil
Customer Service 24/7
CRP Participant Yes

Comparison Information

We have selected the four top-rated companies to compare alongside American Home Shield to get a gist of their services and select a winner.

Company Monthly Premiums Deductible States Covered Established in BBB Rating
American Home Shield $39.99-$60 $75-$125 49 1971 B
Select Home Warranty $41-$46 $60 46 2012 B
ServicePlus Home Warranty $50-$60 $75 48 2016 NR
Choice Home Warranty $46-$55 $60-$85 48 2008 B

For more comparisons, explore other best home warranty companies!

Company Information

Established in : 1971

CEO : Rex Tibbens

Registered as : Public

HQ : Memphis, Tennessee, US

AHS claims and customer service

if A Need To File A Claim Arises, Ahs Allows Users To Start The Application Online Or Call Their Customer Service Phone Number. You Can Use myaccount To Request Service Online. You Can Also Track Your History Of Service Requests And Follow Up On Past Service Requests. American Home Shield Customer Service Accepts Requests 24/7. To File A Claim, Follow The Below-mentioned Steps:

  • call The Helpline Number Or Visit Their Website And Submit Your Service Request.
  • they Will Note The Details And Verify Whether The Item Is Covered. The Authorization From Ahs May Take 24–72 Hours To Complete.
  • once The Claim Is Approved, The Company Will Schedule A Service Visit.
  • a Technician Will Visit You At Their Earliest Convenience To Complete The Repair.
  • pay The Service Call Fee To The Technician. Based On Your Chosen Plan, This Amount Can Be $75, $100, Or $125.

once You’ve Paid All The Fees, All You Have To Do Is Wait For The Service Professional To Arrive, Have Them Diagnose The Problem, And Wait For Them To Fix It.

note: Ahs Does Provide Emergency Services Without Any Extra Money, But It Is Up To The Company To Decide Whether You Need An Emergency Service.

american home shield FAQs

Q.

who owns american home shield?

A.

The organization that owns American Home Shield is Frontdoor, Inc. and TruGreen LandCare. Frontdoor is a publicly-traded company that owns OneGuard, Landmark, HSA Home Warranty, Streem, Terminix, and AHS.

Q.

is american home shield worth it?

A.

American Home Shield’s multiple service fee options, a free cancellation period, and nationwide availability can make them a good investment for homeowners. Now that they also cover rust damage, improper installation, and other things that their competition often does not, AHS home warranty may be worth considering.

Q.

will AHS replace my ac unit?

A.

American Home Shield warranty covers air conditioning units, and may offer to replace yours, if they deem it irreparable. If they don’t provide the replacement themselves, they will offer a pro-rated refund of the depreciated cost of the AC unit. It’s up to their discretion.

Q.

when should i buy an AHS home warranty?

A.

Buying an AHS home warranty is a good idea for homes older than four years, especially after the expiry of the original warranties on home systems and appliances. Sellers and buyers of old properties can also benefit from home warranty coverage. If you have many older systems and appliances, it will save you money on covering frequent breakdowns due to age and wear.

Q.

do i need an american home shield home warranty if i have homeowners insurance?

A.

An American Home Shield warranty plan is not the same as homeowners insurance. Homeowners insurance provides liability coverage in damage or loss due to floods, fires, disasters, etc.

On the other hand, an AHS home warranty plan can be considered home repair insurance, providing discounted repairs and replacements. American Home Shield insurance is not homeowners insurance per se, but a home warranty plan, which is legally different.

Q.

is a home inspection required before a home warranty purchase?

A.

American Home Shield does not require a home inspection before purchasing its home warranty plans. They also do not require service records. However, it would be advisable to get one as proof that your appliances had no undetectable pre-existing defects.

Q.

will my old home appliance be covered by AHS?

A.

American Home Shield provides home systems and appliances coverage regardless of age, make, and model. As long as your systems and appliances fulfill the criteria mentioned in the home warranty contract, they will not be denied coverage merely for being old.

Q.

does american home shield have a waiting period?

A.

After purchasing your AHS home warranty plan, there is a 30-day waiting period to ensure that claims are due to natural wear and tear and not due to pre-existing damage. It ensures that homeowners are not buying a home warranty for appliances already broken down. The waiting period does not apply to real estate plans.

Q.

is there a limit on the number of service calls or repairs i get?

A.

You can make unlimited service calls to American Home Shield during your contract term. You can also request any number of repairs, but you will have to pay a deductible for each service visit for separate issues. However, the number of repairs will be subject to the upper limit on dollar repair liability amounts, as mentioned in your contract.

Q.

will the contractor come back to rectify an issue that wasn't fixed?

A.

Yes. American Home Shield warranty provides a 30-day workmanship guarantee on work done by their repair contractors. You won’t have to pay another trade service fee if the contractor returns.

Q.

what if my covered item is not repairable?

A.

If your covered item is not repairable, AHS may replace it or pay cash instead of providing a replacement. The American Home Shield cash-out option will be equivalent to the value of your item’s same make, model, or specs. If the damage itself is excluded, you may have to get it replaced yourself as per the contract.

Q.

does american home shield provide a cash-out option?

A.

The American Home Shield cash-out option may be available under some circumstances. According to your contract, they may agree to pay cash instead of providing a replacement for systems and appliances subject to the dollar limits of maximum liability.

You may also have to provide proof of actual itemized costs incurred. AHS may provide the cash-out option if a covered item is not repairable, but a replacement item can not be found. In cases where the item may not be compliant with codes or regulations, the service cost may exceed the dollar limit of contract liability, and only the difference amount may be refunded.

Q.

does american home shield cover roofs?

A.

Yes, AHS provides coverage for roof leak repairs under the ShieldPlatinum plan. The coverage includes shingles, tiles, and shakes, flat roofing (non-metal) , flashing, and underlayment repair services. If you choose to buy ShieldSilver or ShieldGold American Home Shield Plans, you can add roof leak repairs as an optional add-on at $10 per month.

Q.

does american home shield cover plumbing?

A.

Yes, American Home Shield has plumbing system coverage. Some inclusions are water, drain, gas, waste, or vent line leaks and breaks, faucets, built-in bathtub whirlpool motor, pump, air switch assemblies, clearing stoppages, shower heads, shower arms, valves, toilet mechanisms, etc.

However, stoppages caused by damaged vent or sewer lines outside the home’s main foundation will not be covered. There may be other exclusions to the plumbing coverage for which we recommend going through the contract.

Q.

will AHS cover an ac compressor?

A.

American Home Shield plans cover all of the components of ducted central electric split and package AC units, geothermal units, wall air conditioners, and mini-split ACs, including the compressors.

Q.

does american home shield cover pest control?

A.

While AHS does not have a pest control service, its parent company Frontdoor, Inc. owns Terminix, a reputable pest control service provider. The real estate add-ons do include subterranean termite treatment.

Q.

does american home shield cover pre-existing conditions?

A.

American Home shield coverage includes malfunctions due to undetectable pre-existing conditions. They are defects or mechanical failures that could not have been detected by a visual inspection or a simple mechanical test.

A covered item is visually inspected to verify its structural integrity without any sign to hint at inoperability. When turned on in a mechanical test, the item should operate without visible damage, odd sounds, smoke, or other abnormal outcomes.

Q.

how to cancel an american home shield contract?

A.

You need to call 800.858.1922 to cancel your American Home Shield plans. If you cancel it within 30 days of signing up and have not made a service call request, you will receive a full refund. If you cancel your policy after 30 days, you will receive a refund for the remaining term, minus the administrative fees and the charges for any services or claims made.

Q.

does AHS offer discounts?

A.

Yes, American Home Shield provides various discounts to their customers. Currently, for AHS members, they are providing an appliance discount program and air filter discounts.

Q.

what is american home shield proconnect?

A.

ProConnect is a platform offered by AHS, where you can book a repair service online and pay after the work is done. A network of independent service professionals provides services for the following categories: plumbing handyman services, appliance repair, electrical carpet cleaning, garage door repair, heating, plumbing, and air conditioning repairs. However, these services vary by area and are currently operational in some selected cities.

Q.

is american home shield legitimate?

A.

American Home Shield is a legitimate home warranty company. They are registered as a public company and are transparent about the reports of their revenues, number of clients, and claims paid. One can find plenty of information about their financial status, and to date, they have been profitable.

American Home Shield (AHS) Reviews

We’ve listed all the latest consumer reviews and comments for American Home Shield below:

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Amy fitzpatrick , Windermere, FL

On Apr 23, 2022

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Do don’t join this company!!! They have policies that they do not disclose in the contracts!!! My AC is out and I was just informed it must be 105 degrees outside to escalate the service. It is 90 degrees today in florida and I am told to “wait a week” for service as per the policy it must be 105 degrees outside to have service escalated!???

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Response
American Home Shield (AHS)
On Apr 26, 2022

The company has responded to the customer through the CRP system.

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Amy fitzpatrick , Windermere, FL

On Apr 23, 2022

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Do don’t join this company!!! They have policies that they do not disclose in the contracts!!! My AC is out and I was just informed it must be 105 degrees outside to escalate the service. It is 90 degrees today in florida and I am told to “wait a week” for service as per the policy it must be 105 degrees outside to have service escalated!???

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Gina Krizman, Elburn, IL

On Apr 18, 2022

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I paid my ANNUAL premium in September 2021. In March 2022, they started not only charging me, but charging me TWICE per month. I have called at least 2x per week since March 12, 2022 to get it corrected and the charged reversed. The problem was never resolved. On April 11, I was again charged 2 times. Now I am owed a refund of 4 monthly payments. I have continued to call. I finally got a refund for all 4 ..Read Full Review

I paid my ANNUAL premium in September 2021. In March 2022, they started not only charging me, but charging me TWICE per month. I have called at least 2x per week since March 12, 2022 to get it corrected and the charged reversed. The problem was never resolved. On April 11, I was again charged 2 times. Now I am owed a refund of 4 monthly payments. I have continued to call. I finally got a refund for all 4 payments on April 14, 2022. Once the refund was processed, my account then showed PAST DUE! The topper on the cake was that the very next day, I was charged 4 TIMES!! So now I've again called 2 different days since then to get a refund processed and to have my account fixed. I still have no solution, no refund, and my account online shows that I'll be charged again in May. ..View less

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Response
American Home Shield (AHS)
On Apr 26, 2022

The company has responded to the customer through the CRP system.

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Gina Krizman, Elburn, IL

On Apr 18, 2022

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I paid my ANNUAL premium in September 2021. In March 2022, they started not only charging me, but charging me TWICE per month. I have called at least 2x per week since March 12, 2022 to get it corrected and the charged reversed. The problem was never resolved. On April 11, I was again charged 2 times. Now I am owed a refund of 4 monthly payments. I have continued to call. I finally got a refund for all 4 ..Read Full Review

I paid my ANNUAL premium in September 2021. In March 2022, they started not only charging me, but charging me TWICE per month. I have called at least 2x per week since March 12, 2022 to get it corrected and the charged reversed. The problem was never resolved. On April 11, I was again charged 2 times. Now I am owed a refund of 4 monthly payments. I have continued to call. I finally got a refund for all 4 payments on April 14, 2022. Once the refund was processed, my account then showed PAST DUE! The topper on the cake was that the very next day, I was charged 4 TIMES!! So now I've again called 2 different days since then to get a refund processed and to have my account fixed. I still have no solution, no refund, and my account online shows that I'll be charged again in May. ..View less

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Yasmin Rosado, Humble, TX

On Apr 14, 2022

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Horrible. My warranty is supposed to cover my pool heater and AHS refuses to send a tech over to replace the blower. Another tech came and said it’s a fire hazard - I relayed this to AHS and they basically said oh well.

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Response
American Home Shield (AHS)
On Apr 26, 2022

The company has responded to the customer through the CRP system.

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Akhtab Abdullah, Cortlandt Manor, NY

On Apr 11, 2022

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The work far exceeded my expectations. Great service. We placed the call for service and a technician came the following day. He was thorough in explaining what the trouble was and wasted no time in solving it. Please only refer this company for any heating and cooling issues I may call about!

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Response
American Home Shield (AHS)
On May 04, 2022

The company has responded to the customer through the CRP system.

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Jerry Chacon, Tucson, AZ

On Apr 11, 2022

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The tech was nice , and did excellent work. Ive used them before this visit and will recommend them to all. Both their visits were prompt and did the work quickly.

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Response
American Home Shield (AHS)
On May 04, 2022

The company has responded to the customer through the CRP system.

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Olga, Naples, FL

On Apr 11, 2022

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Good job?But the parts took a while to get here. Thank you

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Response
American Home Shield (AHS)
On May 04, 2022

The company has responded to the customer through the CRP system.

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Patrie Williams, El Paso, TX

On Apr 11, 2022

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Great customer service & excellent contractors. So glad I followed my mom’s recommendation to select AHS for my warranty warranty. Their website is user friendly and have representatives available 24/7.

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Response
American Home Shield (AHS)
On May 04, 2022

The company has responded to the customer through the CRP system.

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Gary Murray , Austin, TX

On Apr 11, 2022

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This visit was a good one. A leftover problem from the last service call was causing a new problem. The problem was addressed and fixed. The tech was cordial, and professional. Thank you.

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Response
American Home Shield (AHS)
On May 04, 2022

The company has responded to the customer through the CRP system.

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K johansen, Winchester, VA

On Apr 10, 2022

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Technician was knowledgeable and professional. Diagnosed the problem and had it repaired immediately. The only negative thing was it took two days to get here from the time I called with a claim. The issue was a problem with the gas furnace, and since got awfully cold for two nights, was disappointed that it took so long to get here.

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Response
American Home Shield (AHS)
On May 04, 2022

The company has responded to the customer through the CRP system.

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Beverly Greenslade, Cathedral City, CA

On Apr 10, 2022

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AHS did an outstanding job. They offered Excellent Customer Service, by appointing professional and competent contractors. I had a time issue, as escrow was closing, and I needed A/C repair immediately. AHS saw to it that the work was done. Bravo, AHS

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Response
American Home Shield (AHS)
On May 05, 2022

The company has responded to the customer through the CRP system.

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Joseph Del Toro, Henderson, NV

On Apr 10, 2022

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I am not very satisfied with this service. They are quick to take your money but try very hard to find a way to deny your claim or even make you for a second service call for the same issue. I had a leak under the kitchen sink and so the technician came and replaced the faucet which was great, but then was told i needed to file another claim because the pipes were clogged as well. I don't understand why ..Read Full Review

I am not very satisfied with this service. They are quick to take your money but try very hard to find a way to deny your claim or even make you for a second service call for the same issue. I had a leak under the kitchen sink and so the technician came and replaced the faucet which was great, but then was told i needed to file another claim because the pipes were clogged as well. I don't understand why I'd have to be charged an extra $100 for a claim that was made on the same issue. I've called for other issues in the past and was denied coverage as they try and weasel their way out of covering the problem they claim to. So I've had multiple $100 charged for them to come out and do nothing. Then i have to turn around and pay even more to have the problem fixed. ..View less

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Response
American Home Shield (AHS)
On Apr 27, 2022

The company has responded to the customer through the CRP system.

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Allen Booth, Broadway, NC

On Apr 10, 2022

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I appreciate the work that AHS has done this far. My fault is that I need to understand my contract clearer than I do. I know I wouldn't be without a home warranty.

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Response
American Home Shield (AHS)
On May 04, 2022

The company has responded to the customer through the CRP system.

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Cindy, Marshall, TX

On Apr 09, 2022

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I am very happy to have chose AHS. The customer service is top notch. When I disagreed with one repairman, they had another come for a second opinion. I was happy with the second repairman, who quickly made the repair. I made another claim a couple weeks ago, our pool pump quit working, and the entire process was seamless. The repairman was polite, punctual, professional and efficient.

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Response
American Home Shield (AHS)
On May 04, 2022

The company has responded to the customer through the CRP system.

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Geeta Samuel, New Albany, OH

On Apr 09, 2022

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Great service .. the technician was very knowledgeable and fast . He made the experience very pleasant that I definitely will tell people about your company . I have no more to say except that I was pleased all the way through .

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Response
American Home Shield (AHS)
On May 04, 2022

The company has responded to the customer through the CRP system.

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Kim Day, Seagoville, TX

On Apr 09, 2022

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It went great! The service contractor was friendly, professional and got the job done!!! We were very pleased! I would definitely recommend them again! He was on time and called before hand to let me know he was on his way!!

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Response
American Home Shield (AHS)
On May 05, 2022

The company has responded to the customer through the CRP system.

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Owen Falk, Scotts Valley, CA

On Apr 09, 2022

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American Home Shield has terrible customer service and was completely uninterested in resolving the issues that their customers pay for. I submitted a claim for refrigerator repair. It took two weeks to get a technician out and when the technician showed up they were unable to fix the issues. They said they could have come to that conclusion if the information submitted in the claim was communicated to t ..Read Full Review

American Home Shield has terrible customer service and was completely uninterested in resolving the issues that their customers pay for. I submitted a claim for refrigerator repair. It took two weeks to get a technician out and when the technician showed up they were unable to fix the issues. They said they could have come to that conclusion if the information submitted in the claim was communicated to them. When I followed up with American Home Shield they suggested that I call the same company to service the refrigerator. I spent over 4 hours on hold and when I asked to speak the escalations department, the representative put me on hold. What they didn't realize is that after 10 minutes the hold auto ends and I could hear them discussing how they were trying to get me to hang up so they didn't have to connect me with the escalations department. Terrible customer service. When I finally got connected to the escalations department they weren't able to address the issue either. ..View less

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Response
American Home Shield (AHS)
On Apr 15, 2022

The company has responded to the customer through the CRP system.

Response
Owen Falk
Owen Falk
On May 03, 2022

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Cory TerEick, Gilbert, AZ

On Apr 08, 2022

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Horrible experience with American Home Shield. I called a service request for a leaking toilet (which is clearly covered in the policy). They assigned the job to a local 1-star rated vendor (must have been the lowest bidder). After numerous attempts to get in contact, I finally got a hold of them and they scheduled me a 4 hour block that I needed to be home for. So I took the afternoon off work (unp ..Read Full Review

Horrible experience with American Home Shield. I called a service request for a leaking toilet (which is clearly covered in the policy). They assigned the job to a local 1-star rated vendor (must have been the lowest bidder). After numerous attempts to get in contact, I finally got a hold of them and they scheduled me a 4 hour block that I needed to be home for. So I took the afternoon off work (unpaid) to be here for the vendor.....then when the vendor didn't show up, I called and they said they wouldn't be able to get to me today and that they would need to reschedule. Awesome. I lose a 1/2 day pay and now get to lose another 1/2 day. I continue to call American Home Shield and they say that there is nothing they can do...I am at the assigned 1-star vendor's mercy. I tried to escalate to a supervisor. They informed me that they don't have direct lines to a supervisor and they would leave a message for one to call me back. Never got a call back from the supervisor. The local vendor had rescheduled for today and I just got a call back saying that they wouldn't be able to come again today.....so here I am: 2 missed appointments by the assigned vendor, something like 6 calls and 3 combined hours trying to get another vendor assigned by AHS, no recourse, and a leaking toilet over a week after I made the first call to AHS. If you buy a home warranty, don't buy from AHS. ..View less

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Response
American Home Shield (AHS)
On Apr 15, 2022

The company has responded to the customer through the CRP system.

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Judy Cope, Tulsa, OK

On Apr 08, 2022

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Technician was very knowledgeable. Explained the situation to us. Parts were unavailable and washer could not be repaired. AHS gave us a fair settlement. We recommend them to friends and family.

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Response
American Home Shield (AHS)
On May 05, 2022

The company has responded to the customer through the CRP system.

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