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A veteran of home warranties, American Home Shield has served over 2 million users with their extensive network of 17,000 licensed contractors. Their unique coverage disregards age, pre-existing problems, and maintenance history while boasting high claim settlements of over $4 billion, making them a strong contender in the industry.

This American Home Shield review is written with the help of over 16,000 genuine user reviews and extensive research from our editorial team. From this assessment, homeowners can expect to get details on:

  • Plans and coverage details offered by AHS 
  • Claim limits and exclusions
  • Details on buying an AHS home warranty 
  • American Home Shield reviews from genuine users

Why American Home Shield (AHS)?

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American Home Shield (AHS) is a pioneer of the industry with over 52 years of experience

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The company has paid more than $2 billion in claim settlements in recent years

affordable_plans

AHS has served over 2 million homeowners across the country

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The company has over 17,000 contractors across the States for immediate assistance

HomeWarrantyReviews.com

fourhalf_star

4.5/5 (16,762)

Site Jabber

onehalf_star

1.3/5 (485)

Trustpilot

twohalf_star

2.1/5 (3,827 )

Explore Verified Consumer Reviews for American Home Shield (AHS)

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R. LYNN Garrison , KY, Louisville
four_star

Contractors are rude and bothered when I call as the warranty company request. Repairs can take up to 2 weeks maybe longer. My air conditioning unit has not properly worked for some time. ????, I have a like, don\'t like view of the company, whose commercials make you think your service call will be handled immediately to continue making grandma\'s sauce, not my experience. First request service pay fee, wait for contractor to make appointment, then wait.

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John mann , CA, Coarsegold
five_star

Wow Cannot believe all the bad reviews. Bought a house and got the Real Estate Complete plan. Used it twice and both times experienced excellent service. Toilet broke off the bolts which were rusted through and within 2 days was repaired by a very good plummer. Last week septic pump died after 35 years of service and AHS covered 500 of the 600 cost of the install of a key pump. I hope I continue on with good service from AHS for me it\'s been a very good experience but a bit worried after reading some reviews here.

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Trudy L Brown , CA, Redlands
four_star

Almost all calls are directed to the Philippines sounds like they are doing business out in the barn sometimes can hardly understand them other wise I got my water heater replaced and was good job

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Katherine Dinda , TN, Lynnville
five_star

Great company. Got my air conditioner fixed and running during a really hot spell. This is the second time I have used them. The repair technician was very professional and knowledgeable. Diagnosed my problem and fixed it right away.

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Chris Mazza , OK, Bixby
five_star

I have had this home warranty plan for a few years now. I have been extremely satisfied and recommend to anyone considering a warranty I will definitely continue my policy.

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Willie Rene Guerrero , CA, Palm Springs
four_star

Called AHS. Filed a Service Request on line Friday Received a response from Gib**n Air Conditioning Saturday and my Aur Conditioner was repaired late Monday afternoon it was 102 degrees in Palm Springs California

  • GO TO

Pros & cons

Pros

  • Flexible service call fee
  • Covers undetectable pre-existing conditions
  • Offers generous coverage caps

Cons

  • Limited additional coverage options

Enquire For Cost-effective home warranty plans

Protect Your Home Appliances And Systems Starting As Low As $1.5/Day

Plans & Coverage Of American Home Shield

AHS provides its customers with three comprehensive and affordable plans: ShieldSilver, ShieldGold, and ShieldPlatinum. Additionally, you can choose optional items along with these plans at an extra cost. 

Choose the plan that best fits your coverage needs and budget, with optional add-ons available for further customization.

Let’s take a closer look at the American Home Shield’s plans:

Systems & Appliances

ShieldSilver

ShieldGold

ShieldPlatinum

Air Conditioners
Heating Units
Ductwork
Built-in Exhaust Fans
Main Breaker/Fuse Panel Box
Doorbells
Interior Electrical Lines
Ceiling Fans
Garage Door Openers
Water Heaters
Interior Plumbing Lines
Toilets
Faucets & Valves
Built-in Jetted Tub Motors, Pumps, and Air Switch Assemblies
Refrigerators
Ranges / Cooktops
Ovens
Dishwashers
Built-in Microwaves
Garbage Disposals
Installed Instant Hot/Cold Water Dispensers
Washers
Dryers
Roof Leak Repair

Optional Coverage

AHS offers the following items as optional coverage that you can purchase at an extra cost along with your warranty plan:

Items Cost
Pool or Spa $20.99/m
Septic Pump $4.99/m
Well pump $9.99/m
Items Cost
Guest Unit $20.99/m
Electronics Plan $14/m
Roof Leak Repair $9.99/m

Note– The limit on roof leak repairs is optional only with ShieldSilver and ShieldGold but is covered in the ShieldPlatinum plan.

The sample contract of AHS below gives additional details on the items covered as optional coverage.

optional_coveragee

 

ahs-coverage

Image description: AHS Optional Coverage From AHS Official Contract Document

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Read our detailed guide to know extensively what a home warranty covers.

Coverage Limitations & Exclusions

All home warranty companies include yearly coverage limitations of how much liability that company has when repairing and replacing covered items. The coverage limitations of the AHS home warranty are as follows:

Items 

Limits

Air Conditioning Systems

Up to $5000

Heating Systems

Up to $5000

Ductwork

Up to $5000

Sewage Ejector Pump

Up to $500

Appliances

  • Up to $2000 (ShieldGold)
  • Up to $4000 (ShieldPlatinum)

Moreover, AHS covers the following optional items up to $3000. Take a look at the table to know more:

Optional Items 

Limits

Roof Leak Repair

$1000

Well Pump Unit

$1500

Pool & Built-in Spa 

Equipment

$3000

Septic System 

Ejector Pump and 

Pumping

$500

Additionally, the following items are generally excluded from AHS’s coverage options: 

  • Routine Maintenance
  • Chimneys
  • Radon Monitoring Systems
  • Fungus
  • Flues
  • Cosmetic Damage
  • Mold
  • Pest Damage
  • Venting
  • Home Management Systems
  • Bio-Organic Growth
  • Rot
  • Exhaust Lines
  • Fire Sprinkler Systems

The company has also stated that it’s not responsible for the repair or replacement required when the malfunction is due to missing parts, components, or equipment.

Tip We advise you to study the service contract of American Home Shield plans so you are not surprised by a claim denial because there may be other exclusions or limitations.

limitation_and_exclusions

Image description: AHS Warranty Exclusions From AHS Official Contract Document

American Home Shield Cost

AHS offers plans at competitive rates starting at $39.99 per month, while SheildGold and ShieldPlatinum, also start at $59.99 and $89.99. The company offers three options of service call fee – $125 & $100, and customers are expected to select one, based on which the cost of their plans will be calculated. 

The table below shows the cost structure of the plans offered by the company: 

 

ShieldSilver

ShieldGold

ShieldPlatinum

Cost at $125 Service Call Fee

$29.99

$49.99

$79.99

Cost at $100 Service Call Fee

$39.99

$59.99

$89.00

AHS’s ShieldSilver ranks among the industry’s most affordable entry-level plans. The cost of their comprehensive plans, SheildGold and ShieldPlatinum, are also considerably lower than the industry average. However, these plans’ costs depend entirely on the service call fee that customers opt to pay.

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Review Of Plans, Coverage & Customer Service Of American Home Shield

American Home Shield regularly features in the list of top home warranty companies of most review platforms. The company has received a rating of 4 on 5 on our platform with over 16,000 user reviews. Most customers have shared their satisfaction regarding their timely services.

Review Of American Home Shield Plans & Coverage

Review Of American Home Shield’s Customer Services

American Home Shield Awards & Recognitions

American Home Shield received the ‘Best-In-Service’ Award by HomeWarrantyReviews.com in 2023 for working extensively on customers’ experiences. The company has additionally won the following awards:

American Home Shield Claim Filing Procedure: Phone Number, Web Portal, & Online Form 

Note– AHS does not charge extra for emergency services, but it is up to the company to determine whether you require one.

Conclusion

We think that American Home Shield is a reliable company in the industry, with many positive customer reviews. Their plans are reasonably extensive and moderately priced, and their coverage criteria are among the most liberal in the industry.

AHS is particularly suitable for those who do not have proper maintenance records for their systems and appliances. Make sure to understand their pricing policy properly before finalizing the company

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Quick Details About The Company

Here are some of the primary details about American Home Shield:

Founder

Sig Anderman

Year Of Establishment

1971

CEO

Rex Tibbens

Address

Memphis, Tennessee, United States

Type Of Company

Publicly Listed Company

Why Should You Trust Us?

Frequently Asked Questions (FAQs)

Q.

Who owns American Home Shield?

A.

The organization that owns American Home Shield is Frontdoor, Inc. Frontdoor is a publicly-traded company that owns OneGuard, Landmark, HSA Home Warranty, Streem, Terminix, and AHS.

Q.

Is American Home Shield Worth It?

A.

American Home Shield’s multiple service fee options, a free cancellation period, and nationwide availability can make them a good investment for homeowners. Now that they also cover rust damage, improper installation, and other things that their competition often does not, the AHS home warranty may be worth considering.

Q.

Will AHS Replace My A/C Unit?

A.

American Home Shield warranty covers air conditioning units and may offer to replace yours if they deem it irreparable. If they don’t provide the replacement themselves, they will offer a pro-rated refund of the depreciated cost of the AC unit. It’s up to their discretion.

Q.

When Should I Buy An AHS Home Warranty?

A.

Buying an AHS home warranty is a good idea for homes older than four years, especially after the original warranties on home systems and appliances expire. Sellers and buyers of old properties can also benefit from home warranty coverage. Having many older systems and appliances will save you money on covering frequent breakdowns due to age and wear.

Q.

Do I Need An American Home Shield Home Warranty If I Have Homeowners Insurance?

A.

An American Home Shield warranty plan is not the same as homeowners insurance. Homeowners insurance provides liability coverage in damage or loss due to floods, fires, disasters, etc.

On the other hand, an AHS home warranty plan can be considered home repair insurance, providing discounted repairs and replacements. American Home Shield insurance is not homeowners insurance per se, but a home warranty plan, which is legally different.

Q.

Is A Home Inspection Required Before A Home Warranty Purchase?

A.

American Home Shield does not require a home inspection before purchasing its home warranty plans. They also do not require service records. However, it would be advisable to get one as proof that your appliances had no undetectable pre-existing defects.

Q.

Will My Old Home Appliance Be Covered By AHS?

A.

American Home Shield provides home systems and appliance coverage regardless of age, make, and model. As long as your systems and appliances fulfill the criteria mentioned in the home warranty contract, they will not be denied coverage merely for being old

Q.

Does American Home Shield Have A Waiting Period?

A.

After purchasing your AHS home warranty plan, there is a waiting period of 30 days to ensure that claims are due to natural wear and tear, not pre-existing damage. It ensures that homeowners are not buying a home warranty for broken-down appliances. The waiting period does not apply to real estate plans.

Q.

Is There A Limit On The Number Of Service Calls Or Repairs I Get?

A.

You can make unlimited service calls to American Home Shield during your contract term. You can also request any number of repairs, but you will have to pay a deductible for each service visit for separate issues. However, as mentioned in your contract, the number of repairs will be subject to the upper limit on dollar repair liability amounts.

Q.

What if My Covered Item Is Not Repairable?

A.

If your covered item is not repairable, AHS may replace it or pay cash instead of providing a replacement. The American Home Shield cash-out option will be equivalent to the value of your item’s same make, model, or specs. If the damage is excluded, you may have to replace it as per the contract.

Q.

Does American Home Shield Provide A Cash-Out Option?

A.

The American Home Shield cash-out option may be available under some circumstances. According to your contract, they may agree to pay cash instead of providing a replacement for systems and appliances subject to the dollar limits of maximum liability. You may also have to provide proof of actual itemized costs incurred. AHS may provide the cash-out option if a covered item is not repairable, but a replacement item can not be found.

In cases where the item may not comply with regulations, American Home Shield’s cost may exceed the dollar limit of contract liability, and only the difference amount may be refunded.

Q.

Does American Home Shield Cover Roofs?

A.

Yes, AHS provides coverage for roof leak repairs  under the ShieldPlatinum plan. The coverage includes shingles, tiles, shakes, flat roofing (non-metal), flashing, and underlayment repair services. If you choose to buy ShieldSilver or ShieldGold American Home Shield Plans, you can add roof leak repairs at $10 per month as an optional add-on.

Q.

Does American Home Shield Cover Plumbing?

A.

Yes, American Home Shield has plumbing system coverage. Some inclusions are water, drain, gas, waste, or vent line leaks and breaks, faucets, built-in bathtub whirlpool motors, pumps, air switch assemblies, clearing stoppages, shower heads, shower arms, valves, toilet mechanisms, etc.

However, stoppages caused by damaged vents or sewer lines outside the home’s main foundation will not be covered. There may be other exclusions to the plumbing coverage, for which we recommend going through the contract.

Q.

Will AHS Cover An A/C Compressor?

A.

American Home Shield plans cover all components of ducted central electric split and package AC units, geothermal units, wall air conditioners, and mini-split ACs, including compressors.

Q.

Does American Home Shield Cover Pest Control?

A.

While AHS does not have a pest control service, its parent company Frontdoor, Inc., owns Terminix, a reputable pest control service provider. The real estate add-ons do include subterranean termite treatment.

Q.

Does American Home Shield Cover Pre-Existing Conditions?

A.

American Home shield coverage includes malfunctions due to undetectable pre-existing conditions. They are defects or mechanical failures that a visual inspection or a simple mechanical test could not have detected.

A covered item is visually inspected to verify its structural integrity without any sign to hint at interoperability. When turned on in a mechanical test, the item should operate without visible damage, odd sounds, smoke, or other abnormal outcomes.

Q.

How to Cancel An American Home Shield Contract?

A.

To cancel your American Home Shield contract, you need to call 800.858.1922. You will receive a full refund if you cancel it within 30 days of signing up and have not made a service call request. If you cancel your policy after 30 days, you will receive a refund for the remaining term, minus the administrative fees and the charges for any services or claims made.

Q.

What Is American Home Shield Proconnect?

A.

ProConnect is a platform AHS offers where you can book a repair service online and pay after work. A network of independent service professionals provides services for the following categories: plumbing handyman services, appliance repair, electrical carpet cleaning, garage door repair, heating, plumbing, and air conditioning repairs. However, these services vary by area and are currently operational in some selected cities.

Q.

Is American Home Shield Legitimate?

A.

American Home Shield is a legitimate home warranty company. They are registered as a public company and are transparent about the reports of their revenues, number of clients, and claims paid. One can find plenty of information about their financial status; to date, they have been profitable.

Q.

How do I File A Complaint With American Home Shield?

A.

To file a complaint with AHS, you can take the following measures:

  • Email a complaint letter to customercare@ahslink.com,
  • Call the American Home Shield customer service number as mentioned on their website
  • Fill out a form online on its website.
Q.

Where Does AHS Offer Home Warranty Plans?

A.

American Home Shield currently services in 48 states, excluding Alaska and Hawaii. The company is also unavailable in New York City. 

Q.

Are There Discounts Available With AHS Plans?

A.

Currently, the company is offering 40% Off on ShieldGold Plan. Moreover, for its members, AHS offers a variety of discounts. A $25 Amazon Gift Card is available for referrals, an Appliance Discount Program, and $50 OFF on Multiple Properties.

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Reviews from employees of home warranty companies or named competitors are not encouraged. We will also not allow reviews that are too short or abusive. We may withhold reviews that in our discretion do not meet the above criteria.

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