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Home  /   Companies /   American Home Shield (AHS)
icon Last updated: August 17, 2021

AMERICAN HOME SHIELD REVIEW: PLANS, COST, AND COVERAGE - 2021

American Home Shield, established in 1971, is the biggest home warranty company in the United States. They are owned by Frontdoor, Inc., which also owns Landmark, OneGuard, and HSA. As the industry pioneer, they have the broadest range of home warranty offerings, paying for repairs and replacements of home systems and appliances that malfunction due to normal wear and tear.

We have reviewed and evaluated the company thoroughly, and provided a detailed breakdown of their pricing, plans, and customer service below. Keep reading to find out everything they have to offer.

Pros

  • Coverage for 49 states
  • High coverage caps
  • Offer a choice of deductible pricing
  • Paid more than $573 million in claims in 2018
  • Provide coverage without maintenance records
  • Pay for disposal of defective items and removal of refrigerant

Cons

  • Limited range of add-on coverage
  • No coverage in Alaska
  • Discontinued customizable plan
American Home Shield (AHS)
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Based on 14,253 Reviews & Ratings
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$6,000

Estimated Appliance Coverage

Unlimited

Estimated System Coverage

49

No. Of Active States

Yes

Complaint Resolution Program

AMERICAN HOME SHIELD PLANS

AHS revamped their plan options in 2021 and now have three: one covers only systems, one covers systems and appliances, and the third comprehensively covers everything and some add-ons. Overall, AHS home warranties can cost between $500-$700 per year. Get a free quote to find out the exact pricing applicable to you. You'll find coverage details in the next section.

  • ShieldSilver: Covers 14 home systems and has no coverage limit.
  • ShieldGold: Covers 23 essential home systems and appliances. This plan has no coverage limit for systems and an appliance limit of $3000 per appliance.
  • ShieldPlatinum: Includes everything in both of the above plans and a few additional devices. It is the most comprehensive plan, with a coverage cap of $6000 per appliance, $1500 for roof leak repairs, no cap for systems, in addition to $1000 for code violations, permits, and modifications.

Besides the above plans, you can have some add-on items included in your home warranty purchase for an extra cost.

AHS also runs special discount programs for their customers. You can get new systems and appliances from brands, like KitchenAid, GE, Whirlpool, Amana, Maytag, and JennAir, plus huge savings.

Unfortunately, American Home Shield has discontinued their customizable Build-Your-Own-Plan option.

AMERICAN HOME SHIELD PRICES & COVERAGE

Purchasing an American Home Shield warranty comes with a pricing advantage, since you get to choose the deductible ($75, $100, $125), and the premiums adjust accordingly. Monthly costs can range from approximately $24.99 to $64.99, depending on the plan selected and your location. The total price depends on the size of your home, the extent of coverage, your zip code, and the additional items you want covered.

Get a free quote to find out exactly what you will pay.

The following table shows you the American Home Shield coverage for each plan.

ShieldSilver
  • Ductwork
  • Toilet
  • Air Conditioner
  • Doorbell & Chimes
  • Interior Electrical Lines
  • Garage Door Opener
  • Ceiling Fans
  • Water Heater
  • Faucets & Valves
  • Interior Plumbing Lines
  • Whirlpool Tub Motor & Components
  • Main Breaker & Fuse Panel Box
  • Built-in Exhaust, Vent & Attic Fans
  • Heating Unit
ShieldGold
  • Washers
  • Dryers
  • Garage Door Opener
  • Ceiling Fans
  • Water Heater
  • Ductwork
  • Toilet
  • Wall Oven/ Range/ Cooktop
  • Air Conditioner
  • Doorbell & Chimes
  • Interior Electrical Lines
  • Faucets & Valves
  • Interior Plumbing Lines
  • Whirlpool Tub Motor & Components
  • Main Breaker & Fuse Panel Box
  • Built-in Exhaust, Vent & Attic Fans
  • Heating Unit
  • Refrigerator
  • Dishwasher
  • Built-in Microwave Oven
  • Garbage Disposal
  • Instant Hot/Cold Water Dispenser
ShieldPlatinum
  • Refrigerator
  • Garage Door Opener
  • Water Heater
  • Wall Oven/ Range/ Cooktop
  • Air Conditioner
  • Doorbell & Chimes
  • Interior Electrical Lines
  • Faucets & Valves
  • Interior Plumbing Lines
  • Whirlpool Tub Motor & Components
  • Main Breaker & Fuse Panel Box
  • Built-in Exhaust, Vent & Attic Fans
  • Heating Unit
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Ceiling Fans
  • Garbage Disposal
  • Ductwork
  • Toilet
  • Instant Hot/Cold Water Dispenser
  • Roof Leak Repairs

In roof leak repair, American Home Shield provides coverage on shingles, tiles & shakes, flat (non-metal) roofing, flashing, and underlayment.

Optional Coverage

The following items can be added to your base plan during checkout to enhance the AHS coverage over your home:

  • Well Pump
  • Septic Pump
  • Guest Unit
  • Air Filter Delivery
  • Pool and Spa
  • Re-Key
  • Electronic Protection Plan
  • Refrigerant services
  • HVAC Tune-Up

The optional add-ons range from $8.33 per month to $58 per month.

Their Electronics Plan offered by Allstate Protection Plans includes:

  • TVs
  • Home Theater Systems
  • Desktop/Laptops
  • Smart Home Products
  • Tablets
  • Headphones
  • Printers
  • Video game consoles

American Home Shield Claims & Customer Service

Once you have purchased an AHS plan covering all of your desired home systems and appliances, there is a short waiting period of 30 days. This time frame ensures that the home warranty plans are not being misused on broken-down items. After that, you can start filing claims when the covered items stop working, and American Home Shield will send service technicians to assist you.

American Home Shield claims can be filed online or by calling their customer service team. To file a claim with AHS, follow these steps:

  • Call the AHS helpline number to schedule a service visit or submit a claim online
  • You are required to pay a service call fee for the service visit. This amount can be $75, $100, or $125, based on the payment schedule you chose
  • A contractor will be assigned to visit you at their earliest convenience
  • When you put in a service request with AHS, they will note the details and verify whether the broken-down item is covered. After that, they will send a repair contractor to diagnose the problem.

If the problem happens to be an inclusion in your contract, the contractor will give an estimate to AHS for the amount to pay out. AHS may then directly pay the contractor or refund the amount to you. You will only have to pay a trade service fee or deductible out of pocket.

There are mixed reviews about the quality of American Home Shield's customer service. While they claim that they have an extensive network of 17,000+ qualified and licensed service contractors, some customers have mentioned that getting a service provider to their home takes much pursuing. Many complaints about claim denial can be attributed to a misunderstanding of the coverage clauses. However, American Home Shield receives positive feedback for the quality of repair services.

WHAT ARE THE EXCLUSIONS AND LIMITS OF AMERICAN HOME SHIELD CONTRACTS?

Reading the Contract Agreement to know what is covered and the limitations, exclusions, and provisions are of paramount importance. Many claim denials can be attributed to an insufficient understanding of the contract.

American Home Shield will only cover items located within the main house's foundations unless it is air conditioning, heating, electrical panel, water heater, pressure regulator, external well pump, septic tank and related sewage ejector pump, or pool and spa equipment. Even then, these items must be meant for outdoor use and housed with protection from the elements. If the items are commercial grade, the manufacturer must allow domestic use.

Remember the coverage caps? When the repair or replacement cost of a covered item exceeds the capped limit, AHS will pay an amount equal to the contract dollar limit minus the cost of diagnosing the malfunction (aka the deductible). The amounts are what AHS would be paying the contractors directly, which may be less than retail pricing.

American Home Shield does not cover every part or component of the home systems and appliances mentioned in the home warranty plan. For example, in an electrical system, the company won't cover any failure involving audio/video/computer/intercom/alarm, or security wiring or cable, telephone wiring, circuit overload, faceplates, or lighting fixtures. It will help if you understand the exclusions for each item.

They do provide coverage for failures arising from improper installation, modifications, repairs, or accumulation of sediment, rust and corrosion. Their roof leak coverage also includes dry rot.

AMERICAN HOME SHIELD (AHS) FOR REALTORS

American Home Shield's real estate plans offer coverage for the requirements of home buyers and sellers. They have been designed to protect new homeowners from unexpected repair costs after real estate transactions.

  • ShieldEssential: Coverage for home systems (similar to ShieldSilver)
  • ShieldPlus: Covers components and parts for most home systems and appliances (similar to ShieldGold)
  • ShieldComplete: Covers all of the items under the ShieldEssential and ShieldPlus plans, along with optional add-ons, like additional refrigerators, salt water equipment, subterranean termite attacks.

For home sellers’ plans, the pricing varies based on location. In California, the ShieldEssential plan can cost about $375.00/year, the ShieldPlus plan can cost about $550.00/year, while the ShieldComplete plan can cost approximately $625/year. The trade service fee is $75.

American Home Shield FAQs

Is American Home Shield worth it?

If you find that American Home Shield covers all of the home systems and appliances you need, you may find them worth it. Now that they cover rust damage, improper installation, and other things that their competition often does not, they may be worth considering. However, remember to carefully read your contract so you're not taken aback by a claim denial.

Who owns American Home Shield?

The organization that owns AHS is Frontdoor, Inc. It's a publicly-traded company and also owns OneGuard, Landmark, and HSA Home Warranty in addition to Streem and Terminix.

Will AHS replace my AC unit?

American Home Shield covers air conditioning units, and may offer to replace yours, if they deem it irreparable. If they don't provide the replacement themselves, they will offer a pro-rated refund of the depreciated cost of the AC unit. It's up to their discretion.

When should I buy an AHS Home Warranty?

Buying an AHS home warranty is a good idea for homes older than four years, especially after the expiry of the original warranties on home systems and appliances. Sellers and buyers of old properties can also benefit from home warranty coverage, since covered homes sell faster. If you have many older systems and appliances, it will save you money on covering frequent breakdowns due to age and wear.

Do I need an American Home Shield home warranty if I have homeowners insurance?

An American Home Shield warranty plan is not the same as homeowners insurance. Homeowners insurance provides liability coverage in the event of damage or loss due to floods, fires, disasters, etc. On the other hand, a home warranty plan can be considered home repair insurance, providing discounted repairs and replacements of home systems and appliances. American Home Shield insurance is not homeowners insurance per se, but a home warranty plan, which is legally different. It can run complementary to your actual home insurance.

Is a home inspection required before a home warranty purchase?

American Home Shield does not require a home inspection before purchasing their home warranty plans. They also do not require service records. However, it would be advisable to get one as proof that your appliances had no undetectable pre-existing defects.

Does American Home Shield have a waiting period?

There is a 30-day waiting period after purchasing your home warranty plan to ensure that claims are due to natural wear and tear and not due to pre-existing damage. It ensures that homeowners are not buying a home warranty for appliances that are already broken down. The waiting period does not apply to real estate plans.

My home appliances are old. Will they even be covered?

American Home Shield provides coverage for home systems and appliances regardless of the age, make, and model. As long as your systems and appliances fulfill the criteria mentioned in the home warranty contract, they will not be denied coverage merely for being old.

Is there a limit on the number of service calls or repairs I get?

You can make an unlimited number of service calls to American Home Shield during your contract term. You can also request any number of repairs, but you will have to pay a deductible for each service visit for separate issues. However, the number of repairs will be subject to the upper limit on dollar repair liability amounts, as mentioned in your contract.

Will the contractor come back to rectify an issue that wasn't fixed?

Yes. American Home Shield provides a 30-day workmanship guarantee on work done by their repair contractors. You won't have to pay another trade service fee if the contractor returns.

What if my covered item is not repairable?

If your covered item is not repairable, AHS may replace it or pay cash instead of providing a replacement. The American Home Shield cash-out option will be equivalent to the value of the same make, model, or specs of your item. If the damage itself is excluded, as per the contract, you may have to get it replaced yourself.

Does American Home Shield provide a cash out option?

The American Home Shield cash-out option may be available under some circumstances. They may agree to pay cash instead of providing a replacement for systems and appliances subject to the dollar limits of maximum liability, according to your contract. You may also have to provide proof of actual itemized costs incurred. AHS may provide the cash-out option if a covered item is not repairable, but a replacement item can also not be found. In cases where the item may not be compliant with codes or regulations, the service cost may exceed the dollar limit of contract liability and only the difference amount may be refunded.

Does American Home Shield cover roofs?

Roof leak repairs are now included in the ShieldPlatinum plan. The home warranty provider covers shingles, tiles and shakes, flat (non-metal) roofing, flashing, and underlayment repair services.

Does American Home Shield cover plumbing?

Yes, American Home Shield has plumbing system coverage. Some inclusions are water, drain, gas, waste, or vent line leaks and breaks; faucets; built-in bathtub whirlpool motor, pump, and air switch assemblies; clearing stoppages; shower heads, shower arms, valves; toilet mechanisms, etc.

Will AHS cover an AC compressor?

AHS covers all of the components of ducted central electric split and package AC units, geothermal units, wall air conditioners, and mini-split ACs, including the compressors.

Does American Home Shield cover pest control?

While AHS does not have a pest control service, the corporation that owns them also owns Terminix, a reputable pest control service provider. The real estate add-ons do include subterranean termite treatment.

What appliances or systems are excluded from an AHS home warranty?

AHS will cover all of the appliances and home systems mentioned in your home warranty contract. For each system or appliance, there is a list of exclusions. Anything not specifically mentioned, can be considered an exclusion.

Does American Home Shield cover pre-existing conditions?

American Home shield covers malfunctions due to undetectable pre-existing conditions. They are defects or mechanical failures that could not have been detected by a visual inspection or a simple mechanical test. A covered item is visually inspected to verify its structural integrity and no sign to hint at inoperability. When turned on in a mechanical test, the item should operate without visible damage, odd sounds, smoke, or other abnormal outcomes.

How to cancel an American Home Shield contract?

You need to call 800.858.1922 to cancel your American Home Shield contract, as you cannot cancel it online at this time. If you are canceling it within 30 days of signing up and have not made a service call request, you will receive a full refund. If you cancel your policy after 30 days, you will receive a refund for the remaining term, minus the administrative fees and the charges for any services or claims made.

AMERICAN HOME SHIELD REVIEWS

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Kimberly , Walker, LA

On Oct 17, 2021

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Everyone and everything was good a little slow on getting parts but that’s not AHS fault. The gentleman that was working on my stuff was very professional and on time. He explained everything to me so I could understand what was going on with my stuff.

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American Home Shield (AHS)
On Oct 21, 2021

The company has responded to the customer through the CRP system.

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Jack Brammer , Fort Mohave, AZ

On Oct 15, 2021

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The A&* R******** did not properly fix the washer. The A+********* repairman did an outstanding job and checked the washer operation numerous times. Highly recommend this A+ appliance repair service 5 stars are for A+A******** R*****

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American Home Shield (AHS)
On Oct 21, 2021

The company has responded to the customer through the CRP system.

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Matt, West Hills, CA

On Oct 14, 2021

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As a new homeowner in a not so new home, American Home Shield has been tremendously helpful. When things go wrong, it is peace of mind knowing all I have to do is schedule service and they take care of the rest. I don’t have to worry about what plumber or electrician to call or how much it will cost. I have a busy schedule and it saves me time and energy. I am very happy with the service.

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American Home Shield (AHS)
On Oct 21, 2021

The company has responded to the customer through the CRP system.

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Judith Fraser, Arcata, CA

On Oct 14, 2021

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All good! Quick and friendly service. Happy to have this insurance coverage. Wasn't sure the faucet was going to be able to match the existing (broken) one, but the plumber came back after seeing the job and had one that matched! :)

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American Home Shield (AHS)
On Oct 21, 2021

The company has responded to the customer through the CRP system.

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David A Marrone, Las Vegas, NV

On Oct 14, 2021

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Answered an email for a furnace pre-season check, there was a thermocouple issue so called that in as it needed to be fixed before the furnace check could be completed. Company called for service was excellent, fast and everything was done within 24 hours of business workdays. first call ... very pleased at ease of service by all.

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American Home Shield (AHS)
On Oct 21, 2021

The company has responded to the customer through the CRP system.

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Leslie Romo, Garland, TX

On Oct 13, 2021

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Everything went smooth with the warranty. I think the only thing was the part took a week to come in. And it was refrigerator so had to get a fan on the back, which he recommended while I was waiting for the part to come in. He was very professional technician was amazing and very professional.

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American Home Shield (AHS)
On Oct 21, 2021

The company has responded to the customer through the CRP system.

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teanna moore, Winder, GA

On Oct 12, 2021

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Everything is good and I have no problem with American home shield. I'm very pleased with my decision on having American home shield. Only problem I had was my price increase each month; it would have been good if they sent a letter or an email to let people know that they are increasing the monthly fee.

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American Home Shield (AHS)
On Oct 21, 2021

The company has responded to the customer through the CRP system.

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Kederick , Warner Robins, GA

On Oct 12, 2021

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Great service, good company. AHS is always there in the clutch! Company was even able to work around my schedule and exhibited great communication throughout the scheduling and repair process.

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American Home Shield (AHS)
On Oct 21, 2021

The company has responded to the customer through the CRP system.

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Roger K, Fort Worth, TX

On Oct 08, 2021

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L**** was professional and efficient in fixing my electrical problem. He knew how to diagnose and fix the problem and informed me as he went along about what the problem was and what he was doing.

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American Home Shield (AHS)
On Oct 19, 2021

The company has responded to the customer through the CRP system.

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Amelinda Parkinson, Canoga Park, CA

On Oct 07, 2021

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Typical corporate strategy - put everything in a contract and never stray from that. So, read your contract VERY carefully. I thought I was good but even I missed the "administrative" fee for cancelling my contract 30 days after it renewed. Also, NEVER talk to the technician over the phone for the appliance or problem. Tell them you only want them to come over. I explained on the phone the dish ..Read Full Review

Typical corporate strategy - put everything in a contract and never stray from that. So, read your contract VERY carefully. I thought I was good but even I missed the "administrative" fee for cancelling my contract 30 days after it renewed. Also, NEVER talk to the technician over the phone for the appliance or problem. Tell them you only want them to come over. I explained on the phone the dishwasher problem, was charged the $75 and then was told it wasn't covered because it died in a power surge. I disputed it with AHS, and they said nope, I talked to the technician. That's enough. I have had good experiences, and really lame experiences with AHS. Good luck ..View less

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American Home Shield (AHS)
On Oct 18, 2021

The company has responded to the customer through the CRP system.

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Stephanie Jarrett, New York, NY

On Oct 04, 2021

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I have been without a refrigerator since June and calling weekly.I’ve rescheduled appts one contractor after the other no shows from the contractor, lie after lie about someone will call you back, 1 offer for 600 value for my refrigerator that I paid 1600 for, contractor reported to AHS to just replace the refrigerator since July parts were ordered not all arrived so was told that’s why the ..Read Full Review

I have been without a refrigerator since June and calling weekly.I’ve rescheduled appts one contractor after the other no shows from the contractor, lie after lie about someone will call you back, 1 offer for 600 value for my refrigerator that I paid 1600 for, contractor reported to AHS to just replace the refrigerator since July parts were ordered not all arrived so was told that’s why the technician hasn’t shown up told parts were reordered. My husband had a heart attack neighbors have been nice enough to keep medications for us in their refrigerator customer service representatives place you hold (D****** like she told me like W*****O* )don’t return to the call for or pretending as if there is a technical difficulty you can hear roosters crowing in the back ground. Promises have been made to refund me of the fee I was charged and for food reimbursement not on my account as of September. I’m been charged monthly every since June and nothing has taken place to this day. Will call everyday until something is done that’s why some of the surveys have been scored as such due to the services I’m receiving POOR ........agent name T***** he assured me he placed an claim in the system for the refrigerator to be placed well let’s see how this will go because yesterday that’s the same thing the agent from S**** said that referred me to a supervisor R***. When I spoke with a supervisor F***** last week from S**** he placed in the system and sent me a request that due to the parts ordered had taken more than 21 days AHS would receive a authorization notice to consider well AHS stated they didn’t see it but I have it in my email when I tell you this back and forth for 3 months for services paid every month has been a MESS....... Cooperate office is the same number for everything so I guess the president if still R** will ever know this company has the worst reputation in the world......... ..View less

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American Home Shield (AHS)
On Oct 18, 2021

The company has responded to the customer through the CRP system.

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J Four, Pensacola, FL

On Oct 02, 2021

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C**********, of H** and H** plumbing, did an awesome job, and very quickly. He identified the problem and fixed the toilet in a short amount of time. Great job.

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American Home Shield (AHS)
On Oct 05, 2021

The company has responded to the customer through the CRP system.

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Jessica Costa, Newport News, VA

On Oct 01, 2021

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I received fast and friendly service to replace my garbage disposal. He came within the window of time and called in advance. He checked the one I had to see the problem and then went ahead and replaced it. He told me about how it worked and cleaned up after himself.

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American Home Shield (AHS)
On Oct 04, 2021

The company has responded to the customer through the CRP system.

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coleen french, Portland, MI

On Oct 01, 2021

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I am very pleased with the service from AHS. They have been prompt and very courteous, got the jobs done, tuneups performed, nicely. Plan to continue with them for a long time! They approved the replacement of my refrigerator a YEAR ago, but due to circuit board and insulation shortages, my model has yet to be delivered (not the fault of AHS). I just need a certain size so I don't have to move/remode ..Read Full Review

I am very pleased with the service from AHS. They have been prompt and very courteous, got the jobs done, tuneups performed, nicely. Plan to continue with them for a long time! They approved the replacement of my refrigerator a YEAR ago, but due to circuit board and insulation shortages, my model has yet to be delivered (not the fault of AHS). I just need a certain size so I don't have to move/remodel cupboards. Hopefully soon I will be able to take delivery and turn in my receipt for reimbursement. The store I am purchasing from brought me a 'loaner' last December, so I'm making do. ..View less

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American Home Shield (AHS)
On Oct 04, 2021

The company has responded to the customer through the CRP system.

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Milind Arvind Konnur, Folsom, CA

On Sep 28, 2021

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Great experience. Quick service and repairs in this instance. Great contractor. They gave me next day appointment. Kept me in know, when they were running behind. Only downside was that cables were not covered in the contract and I had to pay additional $100

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American Home Shield (AHS)
On Oct 04, 2021

The company has responded to the customer through the CRP system.

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Holly A Duran, El Cajon, CA

On Sep 28, 2021

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Unfortunately, Ive needed American Home Shields service twice this month, first for my washing machine and then for my Air Conditioner. The first service contractor that was called for my washer came out quickly, but was not very communicative as the visit and totally absent from any follow up or returned phone calls. Then they apparently told AHS that the didnt service my brand of washer (surprised t ..Read Full Review

Unfortunately, Ive needed American Home Shields service twice this month, first for my washing machine and then for my Air Conditioner. The first service contractor that was called for my washer came out quickly, but was not very communicative as the visit and totally absent from any follow up or returned phone calls. Then they apparently told AHS that the didnt service my brand of washer (surprised they didnt say that from the beginning. 2nd company to come out was at least friendly and told be next steps. This was on Friday of the long Labor Day weekend. First thing Tuesday morning, I had a call from AHS advising me they would be replacing my machine. They asked a few questions and within 30 minutes I had a list of washers to choose from. The company they contacted to deliver and set up (A-* D*******) could not have been more polite, efficient and professional. M**** and J*** represented their company and American Home Shield to the highest degree. Many thanks to them. Then a few days later in the middle of a 100 degree heat wave, our air conditioner decided to stop working. The company AHS contracted to take a look at it responded quickly and came and looked at it within 2 days. M**** was also able to get the part and fix it quickly. I would wish everyone had service like his. With a rocky start, everything else was top notch. Im going to have to give them a 4 star rating because it took forever for feedback and to get back on track with the washer, but in the end I couldnt be more please with the results of the washing machine repair and the air conditioner repair. A happy customer for sure! ..View less

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Response
American Home Shield (AHS)
On Oct 04, 2021

The company has responded to the customer through the CRP system.

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Sheila Stone, Silver Creek, GA

On Sep 28, 2021

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I have had a rough start with AHS and my recently purchased home. One request has been resolved and the service company (and tech) did a good job. Talking to a real personat AHS is almost impossible. IF you get through to a person you frequently get put on hold until it hangs up. They don't appear to put sufficient notes about the contact they have with you in their computer. Every time you call you have ..Read Full Review

I have had a rough start with AHS and my recently purchased home. One request has been resolved and the service company (and tech) did a good job. Talking to a real personat AHS is almost impossible. IF you get through to a person you frequently get put on hold until it hangs up. They don't appear to put sufficient notes about the contact they have with you in their computer. Every time you call you have a new person and it's like starting over. I currently have two more service requests. If they invite me to provide another review I will update. ..View less

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American Home Shield (AHS)
On Oct 04, 2021

The company has responded to the customer through the CRP system.

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Kirsten Fuchs, Fletcher, NC

On Sep 27, 2021

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We have been waiting to get our AC repaired since June 1st! No replies, reasons why or returned phone calls! The WORST customer service EVER!!! I refuse to give them any stars! We have been paying into them for over 10 years! Ridiculous!!!

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Kirsten Fuchs, Fletcher, NC

On Sep 27, 2021

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We have been waiting to get our AC repaired since June 1st! No replies, reasons why or returned phone calls! The WORST customer service EVER!!! I refuse to give them any stars! We have been paying into them for over 10 years! Ridiculous!!!

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American Home Shield (AHS)
On Oct 01, 2021

The company has responded to the customer through the CRP system.

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Brittany Kimbrell, Spanish Fort, AL

On Sep 27, 2021

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Unbelievable. DO NOT waste your time or money . I paid for a whole unit after 45 days of no HVAC because their contractors could NOT figure it out. It is a scam and no one calls back from AHS. I am not sure how they are in business. They allow contractors to show up, make you uncomfortable and despite illegal drugs being smoked on my property, they still tell me they HAVE TO COME.

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American Home Shield (AHS)
On Sep 30, 2021

The company has responded to the customer through the CRP system.

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