Larry Yaggi, Lincoln, CA
On Oct 26, 2020
This was the fifth time I have benefited from our American Home Shield service agreement. Each time they have responded promptly to our request for service and have made repair or replacement promptly. The contractors in each case have also responded promptly and have provided excellent service.
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Kaitlin Patton, Little Rock, AR
On Oct 26, 2020
Terrible customer service. They will keep charging you the service fee, even if it’s the same issue not being fixed. Within three months of purchasing my home, my AC has frozen three times. They send someone to “fix” it, however, it never gets fixed. They will keep charging you the service fee and won’t replace the unit.
One of the contractors that came to fix my AC stated th ..Read Full Review
Terrible customer service. They will keep charging you the service fee, even if it’s the same issue not being fixed. Within three months of purchasing my home, my AC has frozen three times. They send someone to “fix” it, however, it never gets fixed. They will keep charging you the service fee and won’t replace the unit.
One of the contractors that came to fix my AC stated that he receives many complaints about AHS from customers. ..View less
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JASON, Macungie, PA
On Oct 25, 2020
Few months with the service and so far very pleased. 11 yr old hot water heater stopped working out of the blue. AHS sent out a local plumber who replaced the 2 heating coils within a few days of opening claim. Couple of days later no hot water. AHS resent the plumber. Plumber replaced the thermostat to learn that the HWH wasn't getting power from the breaker box. AHS dispatched a local electrician w ..Read Full Review
Few months with the service and so far very pleased. 11 yr old hot water heater stopped working out of the blue. AHS sent out a local plumber who replaced the 2 heating coils within a few days of opening claim. Couple of days later no hot water. AHS resent the plumber. Plumber replaced the thermostat to learn that the HWH wasn't getting power from the breaker box. AHS dispatched a local electrician who identified a major issue with my 35 yr old breaker box where one by one circuits were burning out.....literally causing black/burn marks on the breakers! Thank god the plumber tested the power going to the HWH. A few days later electrician replaced bad breaker box with a new one including rewiring each breaker. AHS nor either contractor asked me a bunch of questions about age of appliance, or make/model, or tried to decline fixing. Very happy so far with my $50/month investment! ..View less
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Tim Phariss, Reno, NV
On Oct 24, 2020
I do believe this is the Premiere Home Warranty Company. They have provided us with magnificent service at all times. A couple of months ago we called because the icemaker/water dispenser on our refrigerator was leaking out the bottom of the refrigerator that came with our Manufactured Home when we purchased it almost 5 years ago. They had a service person out within good time. That's when we found it wa ..Read Full Review
I do believe this is the Premiere Home Warranty Company. They have provided us with magnificent service at all times. A couple of months ago we called because the icemaker/water dispenser on our refrigerator was leaking out the bottom of the refrigerator that came with our Manufactured Home when we purchased it almost 5 years ago. They had a service person out within good time. That's when we found it was so old parts weren't available any longer. They replaced the whole refrigerator. The new one was delivered, the old one removed at the same time. It was beyond what we expected. A plus is the new refrigerator has been saving us on the electric bill. We also just used their offer of a special price to get the furnace tuned up for the winter. Once again service was done in a reasonable and convenient time. We just can't say enough good things about our experiences with them. Even our daughter switched from the company they had after our experiences to American Homeshield. ..View less
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martha ingram, Middletown, VA
On Oct 24, 2020
I sent you my review. I would not recommend this company. I have had 6 claims in 2 years 5vwere nightmares using contractors who took advantage of the fact that I was not there. All have had second opinions and gone to claims resolution. The company does anything it can to mot pay a claim plus work with contractors who are the worst of the worst.
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Mark Brown, Denver, CO
On Oct 23, 2020
I am still awaiting a decision on a dryer replacement from a service request from 9/20/2020. Dryer is irreparable and needs to be replaced. The communication has been poor.
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Chris Congdon, Orlando, FL
On Oct 22, 2020
Efficient and friendly service. When called back the same day for related issues technician returned in 30 minutes to address the issue. I am beyond pleased with the customer service and follow through.
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john, Elizabethtown, KY
On Oct 22, 2020
Probably the simplest and most pain free warranty service/request that I have ever experienced. We had a fan in the living room stop working and it was a simple claim process using the website. Fill out some information, click submit and within 24 hours I had an appointment set up for the next day. Quick and fast processing and service. I would recommend AHS to anyone.
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Dolores Cornejo , Hammond, IN
On Oct 21, 2020
The last 2 issues I have had in the house have not been covered, but after they send a technician they should tell me if they are going to cover or not, but they kept sending technicians, 3 each time, to end up telling me is not cover.
The last issue I had was a leak in the tub, before calling them I tried to fix but I couldn't, I had to shut the water off in all the house because the water was damaging ..Read Full Review
The last 2 issues I have had in the house have not been covered, but after they send a technician they should tell me if they are going to cover or not, but they kept sending technicians, 3 each time, to end up telling me is not cover.
The last issue I had was a leak in the tub, before calling them I tried to fix but I couldn't, I had to shut the water off in all the house because the water was damaging the wall and floor, then I called them. The first person that came to my house said it was not going to be covered because I tried to fix it, but they send another technician, the second one told me it was going to be covered, then another technician call to schedule an appointment to diagnose the problem not to fix it. Then I called customer service again the find out was going on, every time that I called they told me something different, they said they didn't have a diagnose yet, that is why they needed to send a 3rd technician, I said if you sent 2 technicians to my house and you still don't have a diagnose yet you are not sending a professional, so after 7 days with NO WATER in the house I called again and said that I can't keep waiting on them to resolve the issue, I want a refund for the copay because you still don't have a diagnose after 7 days, then they find out what was going on, they ended up saying it was not going to get covered because the first technician reported that I tried to fix it ( he came to check the problem after 24hrs I asked for the service) . It's ok if that is their policy, what is ok is how they messed up with my time because I lost hours of work to came home and wait for the second technician and they were going to send another technician plus staying with NO WATER for a week, if they have told me that after the first technician I wouldn't stay that long with no water. ..View less
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Jayden Boi, Cumming, GA
On Oct 20, 2020
At first, it was great. Called in, started a claim, they sent a contractor who was so kind out 3 days later who said it was not repairable and that's when it all went down hill. 7 hours on hold to have it replaced, disconnected 3 times, still haven't spoken to anyone, no answer as to what I'm supposed to do to get a new washing machine with a warranty company I pay for every single month.
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paul, Millersville, MD
On Oct 20, 2020
terrible company will find ways not to fix your problem, customer service is just as bad as you have to wait forever to talk to some one and charged me 58.00 cancellation fee for ended my contract
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Shannon Denison, Celina, TX
On Oct 20, 2020
****** was professional, polite, efficient, and on time. He clearly explained the issue and how he was going to resolve it. he did so in a timely manner. He wore his mask the entire time.
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merle warren, Henderson, NV
On Oct 19, 2020
In the past few months we have placed seven service calls to American Home Shield. These calls were for appliance repair & replacement, plumbing repair & replacement and electrical repair & replacement. Each time, AHS was a pleasure to deal with. Their rapid response time was impressive and our problems were quickly resolved. The assigned contractors were friendly, professional and skilled ..Read Full Review
In the past few months we have placed seven service calls to American Home Shield. These calls were for appliance repair & replacement, plumbing repair & replacement and electrical repair & replacement. Each time, AHS was a pleasure to deal with. Their rapid response time was impressive and our problems were quickly resolved. The assigned contractors were friendly, professional and skilled. I wish that I could give them more than a 5 star rating. Total satisfaction!!! ..View less
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Robert Butkiewicz, Chandler, AZ
On Oct 19, 2020
The customer service department was horrendous to work with. Did not find a resolution in over two hours on the phone. That is not an exaggeration. Reached out to your organization through social media. They did not respond properly. Never received a call from the manager as requested yet someone with an excuse. He finally sent someone else out. Terrible!!!
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Ron Cornell, Las Vegas, NV
On Oct 17, 2020
On most areas you do well. I do have one very huge complaint. Our water heater went out, your technician came out to look at it and said they don't make parts for this water heater anymore. Now that tells me that the water heater is pretty old. The technician goes on to tell us it's going to be three or four weeks to get the part. So we had to go almost a month without hot water all because there was a p ..Read Full Review
On most areas you do well. I do have one very huge complaint. Our water heater went out, your technician came out to look at it and said they don't make parts for this water heater anymore. Now that tells me that the water heater is pretty old. The technician goes on to tell us it's going to be three or four weeks to get the part. So we had to go almost a month without hot water all because there was a part that could fix the problem. We had to go ahead and pay for a water heater out of our own pocket, when technically it should have been paid by you or part of the cost should have been paid by American Home Shield. If an appliance is so old that they don't make parts for it anymore that means it should be replaced. No one should have to wait a month for hot water or for any kind of service. I could understand if they had a part and they could fix it, but to wait 4 weeks is ridiculous. So we pay a monthly fee and we paid $75 for a technician to come out and do absolutely nothing. Then we had to pay for the water heater out of pocket. Other than that I have no complaints ..View less
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Florencio Gopez, Chesterfield, VA
On Oct 15, 2020
Excellent response from AHS. Prompt follow up. Repairs were made in good time. AHS have excellent technicians... very professional and does Excellent work . Customer service is very good. They respond well with questions. Good follow up. I highly recommend AHS
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Tom, Coalinga, CA
On Oct 15, 2020
The water heater problem was solved. Service was great! Respect to the Covid concerns were followed. Will call back for any other problems. The service was very professional and the response time to my problem was fast.
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Lynn Hernandez, College Station, TX
On Oct 15, 2020
AHS was very prompt to reply to my service request and gave a prompt follow-up after repairs were completed. I am very pleased with my experience with AHS and would recommend them to others.
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Eva Mark, Gilbert, AZ
On Oct 14, 2020
I have a warranty on my rental and my own home. The service has been great every time I have had to use it. The service providers have been very professional each time and always show up on time and don't try to sell you anything extra just to make a buck. The website is very simple and easy to use.
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Donald Conrad, Signal Mountain, TN
On Oct 14, 2020
Over the course of 3 to 4 months we have had the oven, air conditioner, and well pump go out and had to be repaired or replaced. All of the service technicians were professional and courteous.
The only criticism that I have is when you try to place a service call using the phone system. It is difficult to use and that it takes a long time for the computer to respond Back to your response. Other than th ..Read Full Review
Over the course of 3 to 4 months we have had the oven, air conditioner, and well pump go out and had to be repaired or replaced. All of the service technicians were professional and courteous.
The only criticism that I have is when you try to place a service call using the phone system. It is difficult to use and that it takes a long time for the computer to respond Back to your response. Other than that American home shield made the experience I’m having to replace or repair an appliance pleasant and not frustrating. ..View less
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On Oct 27, 2020
The company has responded to the customer through the CRP system.