American Home Shield

American Home Shield offers coverage for pools and spas as part of its optional add-ons. It also offers optional coverage for the septic pump, well pump, guest units, HVAC tune-ups and electronic extended warranty. You can opt for any of these items for an additional cost after purchasing a home warranty plan. Pool coverage is typically added 60 days after the contract comes into effect, and after an inspection is done.

AHS offers 4 plans – Systems Plan, Appliances Plan, Combo Plan, and Build-Your-Own Plan. The Systems Plan offers coverage for 12 home systems and the Appliance Plan offers coverage for 10 appliances. The Combo Plan covers all the items from the systems and appliances plan. AHS also gives you the option to add-on items to any plan. The Build-Your-Own Plan allows you to choose a minimum of 10 items from the list of appliances, systems, and add-on items.

American Home Shield’s Appliance Plan includes refrigerators, trash compactors, ovens/cooktops/ranges, dishwashers, washers and dryers, garage door openers, built-in microwaves, built-in food centers, and freestanding ice makers.

No, there is no limit to the number of repairs for covered appliances and systems but there are limitations such as dollar amount caps. The coverage limit for each covered item differs, you need to read the fine print in order to know these limitations. Typically the coverage limit is set at $1,500 for systems and $3,000 for appliances. Based on the average, homeowners usually make two service requests per year but you can make several requests during the term of the contract.

You can get a quote from American Home Shield by requesting for a free quote on HomeWarrantyReviews.com. You only need to submit your ZIP code and email, the quote will then be emailed to you. You don’t need to give your credit card information.

There are certain cases when AHS will allow you to choose your own contractors, these are known as Outside Authorizations. When you choose this option, the service contractors should be licensed and qualified in the requisite state and trade. Also, they should be adequately insured for workers’ compensation, third-party general liability insurance, and have auto liability coverage.

These contractors should provide a diagnosis and itemized bid to AHS before the work is started. AHS will not reimburse you for services that are performed without authorization. Once authorization is given, you must pay the service contractor’s charges and submit the invoice to AHS for reimbursement after deducting the Trade Service Call fee and other costs.

Rex Tibbens was made CEO of American Home Shield on May 15th, 2018. He is the former Chief Operating Officer of Lyft and served as a Vice President at Amazon.

You can call American Home Shield at 1 (888) 682-1043. However, if you are unable to reach an AHS customer service representative, you can get in touch with the company through the Complaint Resolution Program (CRP). The platform enables customers to get in touch directly with a customer service representative at AHS.