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The #1 consumer research site for home warranties
Filter FilterAmerican Home Shield is the pioneer of the home warranty industry. It offers the widest range of plans covering different systems and appliances. We have hundreds of American Home Shield reviews written by existing customers which will help you understand their service quality.
| Annual Premium | $299 - $500+ |
|---|---|
| Deductible | $75 - $125 |
| Estimated Systems Coverage | $1,500 |
| Estimated Appliance Coverage | $3,000 |
The American Home Shield cost ranges from $299-$500+. The cost differs depending on the plan you choose. You can also request for add-on coverage from a list of optional items. The deductible on average is $85.15.
AHS warranties are sought after due to the quick service turnaround time. American Home Shield’s (AHS) home warranty plans include a wide range of coverage for everyday use of home systems and appliances.
Customers can choose plans as per their needs. AHS offers the following 4 plans:
Any of these optional add-on items can be included in any of the plans for an additional cost. However, electronics extended warranties and HVAC tune-ups are offered only in selective states.
AHS Add-on coverage: Items like electronic extended warranty, pools and spas, well pump, septic pump, guest unit, and HVAC tune-ups are included in the list of add-ons. AHS now offers Electronics Warranty with Asurion Services.
You can go through the various plans offered by AHS below, check the extent of coverage for each of the appliances and systems, and also check their coverage limits by clicking on the item. You can request for a free quote to check the estimated prices
The American Home Shield Reviews will tell you about how the coverage has worked out for other customers. The Combo Plan is the most popular among the options with over 70% consumers choosing it (as claimed by American Home Shield). It is an advisable choice for older homes. We recommend the Build-Your-Own Plan for homeowners who have a mix of old and mid-age appliances and systems.
| Systems | Appliances Plan | Systems Plan | Combo Plan | Add-ons |
|---|---|---|---|---|
Air Conditioning and Ductwork  | ✖ | ✔ | ✔ | ✖ |
| Coverage Limit: $1,500 on access, diagnosis and repair or replacement of geothermal and water source heat pumps, hot water, glycol, or steam circulating systems. $1,000 on ductwork coverage (in certain circumstances) $10/pound per occurrence of refrigerant. Covered: Geothermal, wall air conditioners, mini-splits; Ducted central electric split and package units; Plenums, dampers, damper-only controls, and leaks or breaks in ductwork from the unit including registers or grills; AHS will pay for diagnosis, access, and replacement related to the unit’s efficiency and other upgrades except for (a) cost related to plenums and refrigerant line sets (b) Other limitations specified in your home warranty agreement. Not Covered: Underground or outside piping; Well pump and its components for geothermal or/and water source heat pump; Window units; Chillers and its components; Water towers, water lines; Legally mandated diagnostic testing while replacing cooling/heating units. | ||||
Heating and Ductwork | ✖ | ✔ | ✔ | ✖ |
| Covered: Forced air (gas, electric, oil), wall mounted heaters, geothermal, floor furnaces; Package units; Heat pumps, hot water or steam circulating heat; Electric baseboard, cable heat (if it's the main source of heat to your home or room), room heaters; Plenums, dampers, damper-only controls, and leaks or breaks in ductwork from the unit including registers or grills; AHS will pay for diagnosis, access, and replacement related to the unit’s efficiency and other upgrades except for (a) cost related to plenums and refrigerant line sets (b) Other limitations specified in your home warranty agreement. Not Covered: Underground and outside piping; Well pump and its components for geothermal or/and water source heat pump; Fuel storage tanks, portable units; Fireplace grain, wood heating or pellet units; Legally mandated diagnostic testing while replacing cooling/heating units. Note: $10/pound per occurrence of refrigerant will be covered. | ||||
Electrical | ✖ | ✔ | ✔ | ✖ |
| Covered: Direct Current (D.C.) wiring; Built-in exhaust, attic, and vent fans; Light fixtures. Not Covered: Audio, video, intercom, computer, intercom, alarm or security wiring or cable; Faceplates; Telephone wiring; Circuit overload. | ||||
Plumbing (including stoppages) | ✖ | ✔ | ✔ | ✖ |
| Coverage Limit: $1,000 Covered: Water, gas, drain, waste or vent line leaks and breaks; Toilets and related mechanisms; Toilet wax ring seals; Faucets, angle stops, hose bibs, basket strainers; Showerheads, valves for shower, shower arms, tub and diverter; Risers and gate valves (similar finishes and styles are used); Built-in bathtub whirlpool pump, motor and air switch assemblies; Permanently installed sump pumps (groundwater only); Expansion tanks; Sewage ejector pump; Pressure regulators; Cleaning sink, shower, bathtub, and toilet stoppages; Clearing the mainline drain and sewer stoppages (through an accessible cleanout up to 100 feet from an access point); Clearing lateral drain line stoppages up to 100 feet from an access point. This includes accessible cleanout p-trap drain or overflow access points. Not Covered: Bathtubs, jets, sinks, showers, shower enclosures, and base pans; Saunas and steam rooms; Toilet seats and lids; Grouting or caulking; Water purification/ filtration system; Holding storage tanks; Stoppages caused by collapsed, broken or damaged vent, drain or sewer lines outside the home’s lain foundation Infiltrated, broken lines due to roots or foreign objects within or outside the home’s main foundation. Costs required to access or locate cleanouts that can’t be found or are inaccessible or to install cleanouts; Septic system sewage ejector pumps are only covered in optional coverage and not under this. | ||||
Water Heater | ✖ | ✔ | ✔ | ✖ |
| Covered: All components and parts. | ||||
Central Vacuum | ✖ | ✔ | ✔ | ✖ |
| Covered: All components and parts. | ||||
Ceiling Fans | ✖ | ✔ | ✔ | ✖ |
| Covered: All components and parts. | ||||
Instant Hot/Cold Water Dispenser | ✖ | ✔ | ✔ | ✖ |
| Covered: All components and parts. | ||||
Doorbells | ✖ | ✔ | ✔ | ✖ |
| Covered: All parts and components of the doorbell system unless it is part of the intercom system. | ||||
Smoke Detectors | ✖ | ✔ | ✔ | ✖ |
| Covered: Battery-operated and hard-wired smoke detectors. | ||||
Rekey | ✖ | ✔ | ✔ | ✖ |
| (Available only in AZ, CA, FL, NV, and TX for DTC 1) Covered: Rekeying up to 6 keyholes and providing; 4 identical keys on previously installed and correctly functioning non-electronic door-knobs and deadbolts for hinged doors that access structural walls of the covered home. Not Covered: Replacement of knobs, deadbolts or associated hardware; Garage door openers; Broken or damaged locks; Padlocks, skeleton locks, and keys; File cabinet, window, safe, desk, or mailbox locks; Other services offered by locksmiths. | ||||
Garbage Disposal | ✖ | ✔ | ✔ | ✖ |
| Covered: All components and parts. | ||||
| Appliances | ||||
Refrigerator | ✔ | ✖ | ✔ | ✖ |
| Coverage Limit: $3,000 Covered: Repair and replacement of parts and components that malfunction due to normal wear and tear. Not Covered: Freestanding freezers; Wine cooler; Multimedia centers. | ||||
Oven / Range / Stove / Cooktop | ✔ | ✖ | ✔ | ✖ |
| Coverage Limit: $3,000 Covered: All components and parts. | ||||
Built-in Microwave Oven | ✔ | ✖ | ✔ | ✖ |
| Coverage Limit: $3,000 Covered: All components and parts. | ||||
Dishwasher | ✔ | ✖ | ✔ | ✖ |
| Coverage Limit: $3,000 Covered: All components and parts. | ||||
Trash Compactor | ✔ | ✖ | ✔ | ✖ |
| Coverage Limit: $3,000 Covered: All components and parts. | ||||
Freestanding Ice Maker | ✔ | ✖ | ✔ | ✖ |
| Coverage Limit: $3,000 Covered: All components and parts. | ||||
Garage Door Opener | ✔ | ✖ | ✔ | ✖ |
| Coverage Limit: $3,000 Covered: All components and parts with the exception of the below items. Not Covered: Garage doors; Garage door track assemblies. | ||||
Built-in Food Center | ✔ | ✖ | ✔ | ✖ |
| Coverage Limit: $3,000 Covered: All components and parts with the exception of what's below. Not Covered: Any removable accessories. | ||||
Washers | ✔ | ✖ | ✔ | ✖ |
| Coverage Limit: $3,000 Covered: All components and parts. | ||||
Dryers | ✔ | ✖ | ✔ | ✖ |
| Coverage Limit: $3,000 Covered: All components and parts. | ||||
| Other Items | ||||
Pool and Spa | ✖ | ✖ | ✖ | ✔ |
| Covered: Pool sweep pump and motor; Blower motor and timer; Pump motor; Plumbing pipes and wiring; Plumbing and electrical. Not Covered: Portable or above group spas; Access to pool and spa equipment; Liners; Lights; Jets; Auxiliary pumps; Fill line and valves; Ornamental fountains, waterfalls, and their plumbing systems; Pool cover and related equipment; Detachable or built-in cleaning equipment which includes pool sweeps, pop-up heads, turbo valves, skimmers, chlorinators, and ionizers; Heat pump; Disposal filtration mediums; Fuel storage tanks; Multimedia centers; Dehumidifiers; Salt water generators and components. | ||||
Guest Unit | ✖ | ✖ | ✖ | ✔ |
| Covered: Guest houses or rental units under 750 square feet are covered. | ||||
Well Pump | ✖ | ✖ | ✖ | ✔ |
| Covered: All parts and components of the well pump that are utilized as a source of water to the home. Not Covered: Well casings; Above or underground piping, cable, electrical lines leading to, from the well pump or what is located within the well casing; Holding, storage or pressure tanks; Pressure switches which are not located on the pump; Redrilling of wells; Booster pumps; Well pump and all the pump components for geothermal / water source heat pumps. | ||||
Septic Pump | ✖ | ✖ | ✖ | ✔ |
| Covered: Stoppages in the mainline which can be cleared through an existing access or cleaned without excavation. If the stoppage is due to septic backup, the septic tank will be pumped once during the contract coverage term. Sewage ejector pump only for the septic system. Not Covered: Tanks; Leach lines; Any mechanical pumps or systems; Collapsed or broken sewer lines outside the foundation; Cost of finding and gaining access to the septic take or sewer hook-ups; Stoppages or roots preventing the effective use of any externally applied sewer machine cable. | ||||
HVAC Tune-Up | ✖ | ✖ | ✖ | ✔ |
| (Available in select states) Not Covered: Supplying filter; Clearing condensate line stoppages; Recharging of refrigerant; Evaporator or indoor coil cleaning; Geothermal systems; Boilers Oil furnaces; Mini-split ductless systems; Rooftop units; Cleaning or unclogging services that are required to correct problems that are related to the lack of maintenance recommended by the manufacturer (filters must be replaced monthly). | ||||
Electronic Extended Warranty | ✖ | ✖ | ✖ | ✔ |
| (Available only in FL, IN, MD, MI, MO) Coverage limit: $2,000 per claim. Aggregate claim limit: $5,000. This is an exclusive offer by Asurion Services, LLC to AHS customers. The coverage and services related to electronics will be provided by Asurion Services, LLC. Customers will have to contact Asurian directly to file a claim. The service call fee for your home warranty will have to be paid to Asurian. Covered: Extended warranty protection for LED, LCD, and Plasma TVs; Laptops / Desktops, Home Theatre, Tablets, Gaming Systems; Repair of normal electronic devices due to normal wear and tear, defects in materials and workmanship, power surges 1 annual laptop battery replacement; New or existing products; No age restrictions; Receipts are not required; Registration is not required. Not Covered: Mobile Phones. |
American Home Shield's website helps customers to file claims online or call the American Home Shield number. As the largest home warranty company, AHS warranty customer service has paid out claims worth $2 billion since 2013.
To file a claim here is what you should do:
The advantage of choosing a service like American Home Shield is that one flat service visit fee covers all costs associated with the purpose of the visit. If you were to hire a contractor who finds an issue taking longer than expected, the extra payment comes from American Home Shield. Regardless of the complexity of repair, if it’s covered the cost will be borne by the company up to the ceiling coverage limit.
Many customers report that American Home Shield lives up to its reputation as a home warranty pioneer in ensuring the most satisfactory customer service. Their contractors are reviewed as being prompt in keeping appointments and they have been reported to attend emergencies on short notice.
Reading the Contract Agreement to know what is covered and the limitations, exclusions, and provisions are of paramount importance. Coverage includes the wear and tear malfunctions during a contract term unless there was improper maintenance, rust, or corrosion.
AHS home warranty plans are only for single-family homes, new construction homes, condominiums, townhomes, or mobile homes that are under 5,000 square feet unless an alternative dwelling type is applied for and the appropriate fee is paid. Coverage is only provided for owned or rental residential property and not for commercial property or premises converted into a business.
Domestic or commercial grade items should be specified by the manufacturer for use in the residential application. AHS has the sole right to determine whether or not covered items will be repaired or replaced.
When it comes to replacements, AHS is responsible for replacement equipment and parts of similar features, efficiency, and capacity but not matching color, brand, and dimensions.
AHS would also agree to offer cash in lieu of repair and replacement services. AHS will not provide repair and replacement services but will pay an amount equal to the contract dollar limit minus the cost incurred to diagnose the malfunction. You’ll have to show acceptable proof of the actual itemized costs to AHS before reimbursement payout. AHS would not pay for replacements or repairs covered by the distributor, builder, manufacturer, or extended warranty.
| Corporate Office | Memphis,TN |
| Address | 150 Peabody Place Memphis, TN 38103 |
| NHSCA Membership | Yes |
| No. of Employees | 1800 |
| Executive Profiles | Rex Tibbens - CEO, |
| Alias | Prestige Home Service, Prestige Home Warranty, AHS, Home Protection One Corporation, Service Home Guard, HSA Home Warranty |
You need to call 1 (888) 682-1043 to cancel your American Home Shield contract as you cannot cancel it via chat. If you’re canceling it within 30 days of signing up for the contract and you have not made a service call request, you will get a full refund. If you cancel your policy after 30 days then you will receive a refund for the remaining term minus the administrative fees along with the charges for any services or claims made.
The terms of cancellation are based on whether you want to cancel the policy before or after 30 days from signing up for the contract.
Yes, AHS warranty has a service recall period of 60 Days. If the repair or replacement of a covered item fails within 60 Days, you will not need to file a new claim. The contractor will be back to take a look at the item and you won’t have to pay the service call fee.
A basic American Home Shield plan starts at around $299 per year and can go up to $500+ for advanced coverage that includes items with optional coverage. Monthly payments typically begin at around $30 per month and can range up to $40+ depending on the coverage selected. Get a free quote for an accurate price estimate in your area.
No, AHS does not provide roof coverage. However, you can search for home warranty companies that cover roof leaks using the filter “Filter Companies by Ratings and Coverage” on our companies page.
With the Systems Plan, you get coverage for the following home systems which include heating, air conditioning, electrical systems, water heaters, plumbing, central vacuums, garbage disposals, ceiling fans, instant water dispensers, doorbells, rekeying and smoke detectors. It also covers the ductwork of heating units, plumbing, and air conditioning.
American Home Shield home warranty has 3 home warranty plans exclusively for realtors. They have been designed to protect new homeowners from unexpected repair costs after real estate transactions. The plan offers affordable coverage for a wide range of home systems and appliances. They come at affordable prices.
AHS Home Warranty Plans for Real Estate Agents ShieldEssential: Coverage for appliances and systems that are costly and most expensive to repair and replace.
AHS also dedicates a section of its website for realtors where agents can browse through their American Home Shield affiliate program. There are several articles and guides explaining how selling a home along with a home service contract is beneficial to both realtors and its customers. The company also has a dashboard where realtors can submit claims and communicate with the company representatives easily.
