ServicePlus Home Warranty Review (2021)
ServicePlus Home Warranty, formerly known as Total Home Protection, was founded in 2016. The company’s home warranty plans cut down repair and replacement costs associated with mechanical breakdowns stemming from normal wear and tear. They help preserve the household budget from unexpected shocks and sudden breakdowns.
ServicePlus Home Warranty pre-screens all the service technicians to ensure that they are well-trained to provide the best-in-class service. They are one of the few companies covering repair or replacements of items without considering the covered equipment’s age, make, or model. The reviews indicate that 24/7 customer service is prompt and friendly.
Premium
$500-$599
Deductible
$75
Coverage Limits
N/A
BBB Rating
B
Active States
46
Complaint Resolution Program
Yes
By entering my information and clicking “GET A FREE QUOTE,” I Affirmatively Agree to the above Opt-In Consent; I have fully read and agree to the Terms and Conditions and Privacy Policy , which includes a Consent to Arbitrate and a Class Action Waiver. I provide my electronic signature giving consent to be contacted by ServicePlus Home Warranty and its Marketing Partners in order to receive price quotes (including third-party discounts, offers, and promotions). With my consent I am also authorizing ServicePlus Home Warrantys and their Marketing Partners to contact me via email or at the telephone number provided above, including my wireless number, using automated technologies, including texts and prerecorded messages, even if it is registered on a federal, state, or corporate Do Not Call list. I understand that consent is not a condition of purchase or receipt of services. If my area is not covered, I may be referred to an alternate provider. If I do not want to receive automated calls or text messages, then I can call 833-461-0359 to request a quote.
833-461-0359$1,500
Estimated Appliance Coverage$1,500
Estimated System Coverage46
No. Of Active StatesYes
Complaint Resolution ProgramWHY ServicePlus Home Warranty?
- Offers coverage in all states except California, Washington, New York, and Nevada
- Very low trade service fee
- 2 months free coverage on the Gold and Platinum warranty plans
- $200 off for a limited time
- Service request can be placed online
- Participates in the Complaint Resolution Program
- Top class technicians
- The policy comes into effect within 30 days
ServicePlus Home Warranty Plans
ServicePlus Home Warranty offers customers two plans- Gold and Platinum. Customers also have the option to include extra systems and appliances under optional coverage.
- Gold Plan: This plan covers 15 significant systems & appliances like the electrical system, water heater, whirlpool bathtub, cooktop, built-in microwave, garbage disposal, and so on
- Platinum Plan: This plan offers comprehensive coverage of 20 systems & appliances, which includes refrigerators, washing machines, plumbing systems, and water heaters
You can also cover items like the sump pump, well pump, septic system, second refrigerator, water softener, and lots more as optional add-ons. Real estate plans include rekeying service and roof leak cover.
ServicePlus Home Warranty Cost And Coverage
The cost of the ServicePlus Home Warranty plans is anywhere between $500- $599 annually. When you choose additional coverage, the prices can go up by a few hundred dollars. The deductible for plans offered by the company can approximately cost you $75. A home inspection is not required before the ServicePlus Home Warranty plan comes into action.
- Plumbing (including stoppages)
- Electrical System
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Oven / Range / Stove / Cooktop
- Dishwasher
- Trash Compactor
- Built-in Microwave Oven
- Garage Door Opener
- Kitchen Exhaust Fan / Attic Exhaust Fan
- Whirlpool Bathtub
- Ductwork
- Sump Pump
- Plumbing (including stoppages)
- Electrical System
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Dishwasher
- Trash Compactor
- Built-in Microwave Oven
- Garage Door Opener
- Kitchen Exhaust Fan / Attic Exhaust Fan
- Air Conditioning System
- Heating System
- Whirlpool Bathtub
- Ductwork
- Sump Pump
- Central Vacuum
- Freestanding Ice Maker
- Pool and Spa
- Well Pump
- Roof Leak
- Second Refrigerator
- Stand Alone Freezer
- Septic Tank Pumping
- Sump Pump
- Water Softener
- Additional Spa
- Refrigerator Ice Maker
- Additional Air Conditioning System
- Additional Heating System
- Additional Water Heater
- Additional Garage Door Opener
ServicePlus Home Warranty Claims And Customer Service
Filing for ServicePlus Home Warranty claims is very simple and convenient for customers. You can file your claim online 24/7 or dial the company's toll-free number. Follow these simple steps to file your claims easily:
- File your claim online or via telephone to start the process
- Once your claim is filed, ServicePlus Home Warranty will assign one of their technicians to solve your problem within two working days
- The technician will call you to schedule an appointment at your convenience
- Once the technician arrives at your house, you are required to pay the trade service call fee, which is specified in your contract
ServicePlus Home Warranty tries to send top-class technicians to repair any malfunctions in your devices. ServicePlus Home Warranty customer reviews state that the contractors provide excellent services and are very well-equipped to fix different problems customers face. Opting for an SpHW plan keeps your mind at peace as you know the best-in-class services protect you.
ServicePlus Home Warranty STATES AVAILABILITY
What Should You know About ServicePlus Home Warranty Contracts?
SpHW policies start 30 days after the application is accepted and continues for 365 days. Waiving the 30-day waiting period is possible if customers provide valid proof of coverage. The canceling of the 30-day waiting period is done at the discretion of the company. Coverage provided for systems and appliances is applicable to only one unit unless customers opt to pay an additional fee. If any appliance fails within 30 days of repair or replacement period, the company sends a technician at no extra charge.
If the technician's services are not completed, the company will fix your devices without charging any extra trade service call fee for 90 days on parts and 30 days on labor. If SpHW sends an independent contractor to repair or replace your devices, a reimbursement will be provided, though proof must be submitted.
Reimbursement for repairs and replacements are subject to the coverage limits, as mentioned in the service contract. Please read the terms for replacement carefully, as the home warranty company may not pay the full replacement amount under certain circumstances. Roof coverage only provides services for limited roof leaks and not for roof replacement.
ServicePlus Home Warranty: WORTH THE MONEY?
As a very popular home warranty industry giant, ServicePlus Home Warranty strives to provide competitive services with great discounts and extra freebies. As systems and appliances manufactured in recent years are prone to mechanical wear and tear, getting a ServicePlus Home Warranty plan can help save money and also provide access to vetted, skilled service contractors.
If you are still unsure, have a look at our Best Home Warranty Companies for more comparisons!
SERVICEPLUS HOME WARRANTY FAQs
Is ServicePlus Home Warranty a new company?
ServicePlus Home Warranty is the rebranded version of the reputable home warranty provider, Total Home Protection. They have been around for 5 years now. The plans and service quality remain the same as before.
What if my covered items are not repairable?
Suppose the technicians sent over by SpHW deem your covered items to be non-repairable under the specific terms of your warranty contract. In that case, they will provide replacement with an item of similar make and function. If they cannot directly arrange a replacement, they may reimburse you for the same. In some cases, they may provide only a pro-rated amount for replacement after taking into account depreciation and other costs.
Do I need a ServicePlus Home Warranty home warranty if I have homeowners insurance?
A home warranty and homeowner's insurance are not interchangeable. A home warranty covers things that a home insurance policy won't, such as repairs and replacements of aging systems and appliances due to normal wear and tear. Home Insurance doesn't cover mechanical breakdowns.
How are the company’s contractors rated and monitored?
ServicePlus Home Warranty pre-screens each contractor before they join the company. All technicians that join the company are licensed and insured by specific agencies. SpHW technicians are also graded through several customer satisfaction records throughout their course of employment with the company.
Does ServicePlus Home Warranty limit the number of claims a customer can make?
No, the company does not limit the number of claims a customer can make. But customers must make sure to file a claim only if a device is damaged. Filing a claim when there is no problem with the device, is a waste of time and money for the customer and company.
Do customers need to pay a fee if they want to transfer their policy to someone else?
Customers are not required to pay any transfer at any point in time. To help you with transferring your policy you must contact customer care to guide you through the process. Make sure you explain the intricate details of your home warranty plan to the new owner.
Can I view a sample contract before finalizing a plan?
Yes, you must have a look at the sample contract before finalizing any plan. You can request customer care to send you a copy of the sample contract, or you can also check it out online. Make sure to read the sample contract and final contract thoroughly, before going ahead with anything.
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ServicePlus Home Warranty REVIEWS
Sayan B, Hollywood, FL
On Sep 29, 2021
It's been my second year with the renewed Gold plan from ServicePlus ( formerly known as total home protection) and I have made a service claim two months back. I got a prompt and great service from their registered repairing professional and I am happy with their overall service standard.
HelpfulLinda Weigel, Fort Lauderdale, FL
On Aug 29, 2021
The representatives at ServicePlus Home warranty are very knowledgeable about their products. The lady that help me spent a lot of time customizing a plan for me so I would be able to save money and have the proper coverage. They are an A+ company.
Helpfulmarcus olgin, Odessa, TX
On Aug 11, 2021
Z*** was great and meet all my needs will send him refarels. Was great in answered all my questions. On point .company had great reviews. Top 2021. And very reasonble price and terms
HelpfulJerry Wright, Evansville, IN
On Aug 06, 2021
M******* F***** is an Excellent, Courteous, Professional, Personal representative fully explained my best home warranty repair / replacement options available with ServicePlus Home Warranty. I recommend Ms. F***** for a financial bonus, increased wages & benefits and elevated position. I will highly recommend ServicePlus Home Warranty & M******* F*****.
HelpfulJackie, Hayden, ID
On Aug 04, 2021
S**** H*** was quick to answer any/all of my questions. He was courteous, professional, and very knowledgeable. I had searched other Home Warranty programs, but ServicePlus was not only highly rated, but a better program for the cost to me.
Helpfuldgspencer21@bellsouth.net, Monroe, LA
On Jul 11, 2021
Total Home Protection is a Total Joke. I purchased the warranty with the optional coverage for septic system and septic tank pump out. Shortly after the 30 day waiting period our septic pump had to be replaced and we had a problem with our A/C unit. I was so happy when I remembered I had purchased the warranty. Needless to say it was a total joke. I submitted both claims on a Monday. After a couple ..Read Full Review
Total Home Protection is a Total Joke. I purchased the warranty with the optional coverage for septic system and septic tank pump out. Shortly after the 30 day waiting period our septic pump had to be replaced and we had a problem with our A/C unit. I was so happy when I remembered I had purchased the warranty. Needless to say it was a total joke. I submitted both claims on a Monday. After a couple of days with no response I called. They finally assigned the A/C claim and told me to call the repairman. I tried to call the number they gave me and was out of order, I emailed the email they gave me, never got a response. They NEVER did find anyone to fix the septic so after several days they told me to get my own repairman and they would just reimburse me....yeah right. My septic repairman came, followed all of THP's instructions and replaced the broken pump. They told me they would approve the work while the repairman was here. Then while he was here they said they would have to call me back. They NEVER called back. After the work was completed THP denied the claim because they said it was a pre-existing condition. They said that the pump could not possibly just break all at once, it had to have been breaking down before the policy was in effect. They do not do any sort of inspection whatsoever to make sure everything is in working order when you purchase the policy so that way they can make this claim on every single thing that brakes down. You have no control. They can do whatever they want. DO NOT WAIST YOUR MONEY. They WILL NOT PAY FOR REPAIRS. We did everything they told us to do. They NEVER even respond. Every time I called which was probably a dozen times this week I had to wait on hold about 45 minutes. I submitted 2 claims on Monday, as of Friday they still had not sent a technician for either. ..View less
HelpfulVictoria Gallo, Fort Lauderdale, FL
On Jul 06, 2021
Bad Ext, called for first service, no body answer the phone, web does not work ??, finally after 1 hour called the person who sold me the service, ? my service is related with plumbers, answer is not covered.
Helpfuldonna tacey, Enterprise, AL
On Jun 28, 2021
If I could give them no stars that would be more correct. I got this company and signed my father up as well from our other plan. I had the policy for five day, from when it went into effect and my a/c breaks. They now refuse to cover it due to the policy not being old enough. One you don’t determine when things break. The next thing is if I had car insurance and my car got in an accident that day ..Read Full Review
If I could give them no stars that would be more correct. I got this company and signed my father up as well from our other plan. I had the policy for five day, from when it went into effect and my a/c breaks. They now refuse to cover it due to the policy not being old enough. One you don’t determine when things break. The next thing is if I had car insurance and my car got in an accident that day how sorry would the company be that says oh you just insured and we are not covering you. Sorry company. Try to upsell you 100 times and never give you a solution. They don’t keep their word nor do the technicians they hire. Stay away and use your money somewhere else. ..View less
Helpfuljanet pike, Loris, SC
On Jun 23, 2021
This company is totally useless to homeowners. Their response time is so long that you end having to find someone else to repair your item. Their customer service is terrible. There is no way to get through to a real person on the phone. I have spent hours on hold and gotten no results. When you try to check on your claim on the website, all it says is that the claim is open. No details about any contra ..Read Full Review
This company is totally useless to homeowners. Their response time is so long that you end having to find someone else to repair your item. Their customer service is terrible. There is no way to get through to a real person on the phone. I have spent hours on hold and gotten no results. When you try to check on your claim on the website, all it says is that the claim is open. No details about any contractor assigned. I had one contractor that they sent out that finally refused to work with this company because they gave him such a runaround. I live in SC near Myrtle Beach and they sent an AC guy from Wilmington, NC. I prepaid for a six year plan and after getting nothing from them in three years, tried to cancel and get a refund on the unused portion. They refused to give me any refund, which I consider totally unethical. Do not waste your money with these people. ..View less
HelpfulBelinda Hickman, Port Bolivar, TX
On Jun 10, 2021
I would never use this company again. I purchased a 6 year policy $2,400, May 2020. Please make sure you read your policy carefully before buying. First repair was my oven. March, 2021, they say cannot cover because part is no longer available from manufacturer (Whirlpool) so they will send me $210.00 for the part and certainly not the cost of a replacement oven. I found the part at Genuine Replacem ..Read Full Review
I would never use this company again. I purchased a 6 year policy $2,400, May 2020. Please make sure you read your policy carefully before buying. First repair was my oven. March, 2021, they say cannot cover because part is no longer available from manufacturer (Whirlpool) so they will send me $210.00 for the part and certainly not the cost of a replacement oven. I found the part at Genuine Replacement Parts for $437.62 but THP says they are not responsible since it did not come from Whirlpool, therefore I am responsible to find someone to install the Whirlpool replacement part, and too bad about the $65.00 I paid the first company. Also, it is July, 2021 and I still have not even received the check for $210.00. Do not buy from this company, Total Home Protection! ..View less
HelpfulMitesh Patel, Richardson, TX
On Jun 07, 2021
This is the worst warranty company so far. Their claims and reviews are bogus and don't seems to be real. The service is awesome, the contractors are inexperience and lake of knowledge, the repair time is horrific. The customer service is like worst than the worst, the automated system is jerk and they don't have previous conversation or history of the calls so each time reiterate the issue. Also, they a ..Read Full Review
This is the worst warranty company so far. Their claims and reviews are bogus and don't seems to be real. The service is awesome, the contractors are inexperience and lake of knowledge, the repair time is horrific. The customer service is like worst than the worst, the automated system is jerk and they don't have previous conversation or history of the calls so each time reiterate the issue. Also, they are not good claims settlement company. I better to go with American Home Shield. ..View less
HelpfulCharles Hawk Jr, Atlanta, GA
On Jun 04, 2021
This company is a COMPLETE FRAUD. Please do not sign up with this company. They will give you the runaround when you ask a question, give you a bogus number when you ask for corporate office and you Will be transferred to a thousand different numbers
Helpful
On Jul 06, 2021
tanya Mcnorrill, Port Charlotte, FL
On May 29, 2021
DON'T WASTE YOUR TIME & MONEY! Total Home Protection is THE WORST! And i purchased a 3 year warranty, paid in Full. PLEASE..Read everyone's Reviews. They expect me to repair my own Refrigerator by using a Virtual video chat ?.. Then once I've diagnosed the problem, i can Buy the parts thru said "virtual" repair service, have shipped to me, and I can install the parts MYSELF?!?! What if ..Read Full Review
DON'T WASTE YOUR TIME & MONEY! Total Home Protection is THE WORST! And i purchased a 3 year warranty, paid in Full. PLEASE..Read everyone's Reviews. They expect me to repair my own Refrigerator by using a Virtual video chat ?.. Then once I've diagnosed the problem, i can Buy the parts thru said "virtual" repair service, have shipped to me, and I can install the parts MYSELF?!?! What if it's something like the compressor? OH, But they DO send you a list of the Tools you'll need. What a JOKE ..View less
HelpfulOn Jun 29, 2021
Levent Elibal, Schaumburg, IL
On Apr 04, 2021
Worst company ever I opened 4 claims non of them covered They always have exemptions and not cover Worst company to deal with, please read the fine line in your contract.. All the contractors that have come to my home have so far- Non experienced, do not have tools or just try outs.. I have had the worst experience. Please I would NOT recommend this company.. to even my worst enemy..
HelpfulLawrence Campas, Chicago, IL
On Apr 02, 2021
My request for service were handled quickly and professionally. The service repairman was very professional and explained the findings, work and follow-up service needed. We were contacted within one day. The options for handling the matter were presented and found to be very reasonable..
HelpfulThad Bitter, Atlanta, GA
On Apr 02, 2021
I set up the service call on Saturday night and by Monday afternoon the technicians were at the house. It took about 2 hours to find and fix the issue with our water heater. We saved so much money going through THP than we would have if we paid out-of-pocket. Really pleased with the service!
HelpfulAdan Lindsley, Charlotte, NC
On Mar 31, 2021
Our washer wasn’t draining so we decided to call it in. Turns out the washer was not the problem. It was the plumbing. Total Home Protection responded quickly and made certain that someone could come as soon as possible. Very nice and quick customer service. They were so easy to get in touch with which was what I was worried about. I would definitely recommend to friends!
HelpfulStewart Tatham, Atlanta, GA
On Mar 31, 2021
Great customer service. Good turnaround time for repair. Representative was informative. Good communication. I received an email on the same day I placed my service order letting me know when the contractor would come out. Good service. Overall nice job.
HelpfulFlorentino Blakeman, Chicago, IL
On Mar 31, 2021
Washing machine was making a horrible noise. Repair person was on time, pleasant and professional. Service was completed and we are very happy with service. This is our second time using Total Home Protection and are happy with how fast and easy it has been.
HelpfulNatalie H Cline, Mauldin, SC
On Mar 30, 2021
This is the worst warranty I've ever had. They don't respond to your claims in the time frame per contract. Their contractors are not dependable. If you seek reimbursement for a claim forget it. They will come up with a reason not to pay it, also if you do get reimbursed it takes forever. It's better to pay more for a better and dependable service provider. I'm dropping them and telling everyone that I r ..Read Full Review
This is the worst warranty I've ever had. They don't respond to your claims in the time frame per contract. Their contractors are not dependable. If you seek reimbursement for a claim forget it. They will come up with a reason not to pay it, also if you do get reimbursed it takes forever. It's better to pay more for a better and dependable service provider. I'm dropping them and telling everyone that I referred to do so. ..View less
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ServicePlus Home Warranty RATINGS
RATINGS
Customer Service
Repair Time
Quality of Repair
Claims and Settlement
On Jul 08, 2021
They took 1 month to resolve the issue. I called them every other day, waited on call for more than half an hour to hold the associate to talk, many time I have to explain my whole case and after wait for another more minutes to get answer. Very annoying customer service.