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ServicePlus Home Warranty Review 2024
ServicePlus Home Warranty (SPHW) is a popular home warranty company that offers customizable coverage through extensive optional add-ons and affordable plans. This ServicePlus Home Warranty review presents a detailed overview of the company's costs, coverage, and customer service.
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Plans costs
$43 - $79
Service fee
$75
90 days service guarantee
7 Years in
Business
30 Days Waiting
Periods
states
ServicePlus Home Warranty, previously known as Total Home Protection, offers two plans starting at $42 per month. The company maintains a competitive advantage with its 24/7 customer service and expansive network of contractors.
To present a comprehensive review of ServicePlus Home Warranty, our editorial team conducted extensive research, analyzing the service contract and thousands of customer reviews. This detailed review will offer details on the following:
- Plans, coverage, and cost of Service Plus Home Warranty
- The procedure for claim submissions
- User sentiment details in the form of reviews
Why ServicePlus Home Warranty?
ServicePlus Home Warranty plans are affordable, costing as low as $2/day
The company provides plans that are flexible and extensive
SPHW has a claims hotline that helps customers 24/7/365
The company works with qualified local technicians
HomeWarrantyReviews.com
3.3/5 (938)
Google Reviews
3.5/5 (2,657)
Consumers Affair
3.3/5 (1,818)
Explore Verified Consumer Reviews for ServicePlus Home Warranty
Eddie was very helpful in setting me up with the plan. It\'s nice that he took the time to listen to what I needed and he suggested a plan that was cheaper than the one I thought I needed. Didn\'t try to make me pay more so that was a nice surprise.
In my 15 years as a homeowner, I\'ve never encountered a more reliable service than Service Plus. Their warranty coverage is truly unparalleled.
Service Plus be keepin\' it real with their home warranty. No cap, they fixed my dishwasher faster than I could say "hand me a sponge."
Eddie is very easy to work with and gave me a hell of a deal
Gary Rosenthal was very professional and easy to deal with. He made a number of suggestions and gave me a different package options. He was assertive but not pushy. I\'ve been a sales trainer for a time in my career and I would say he did an excellent job of asking for the business and giving me different options when I gave him objections. If you had more like him you would sell more!
I have just signed up with your company so I\'ve not had the experience of a service needed as of yet. What I can tell you is that your representative Matt Jenkins was a gem and so refreshing to talk to. He made me feel like I can trust your company since I\'ve been through hell with another co. I truly enjoyed talking with Matt and it was so refreshing to speak with a representative that understood my issues, was respectful and was not in India!
Pros & cons
Pros
- Provides discounts on annual plans
- Offers a service guarantee of 90 days
Cons
- Does not provide system-or-appliance-only plans
Enquire For Cost-effective home warranty plans
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Plans & Coverage of ServicePlus Home Warranty
ServicePlus Home Warranty presents two plans for homeowners: Gold and Platinum.
The Gold Plan covers major home systems and appliances, ideal for those seeking diverse coverage at affordable rates. Meanwhile, the Platinum Plan offers a more comprehensive option, encompassing everything from the Gold Plan and additional appliances.
See the table below for details on the items included in each plan.
|
Items Included |
Gold Plan |
Platinum Plan |
| Plumbing System | ✓ | ✓ |
| Plumbing Stoppage | ✓ | ✓ |
| Whirlpool Bathtub | ✓ | ✓ |
| Water Heater | ✓ | ✓ |
| Oven/Range/Stove | ✓ | ✓ |
| Electrical System | ✓ | ✓ |
| Cooktop | ✓ | ✓ |
| Sump Pump | ✓ | ✓ |
| Dishwasher | ✓ | ✓ |
| Built-in Microwave | ✓ | ✓ |
| Garbage Disposal | ✓ | ✓ |
| Trash Compactor | ✓ | ✓ |
| Ductwork | ✓ | ✓ |
| Ceiling And Exhaust Fans | ✓ | ✓ |
| Garage Door Opener | ✓ | ✓ |
| Air Conditioning System | ✓ | |
| Heating System | ✓ | |
| Refrigerator | ✓ | |
| Clothes Dryer | ✓ | |
| Clothes Washer | ✓ |
Optional Coverage
You can choose the following appliances and systems for an additional fee:
- Pool / Spa
- Limited Roof Leak
- Central Vacuum
- Sump Pump
- Well Pump
- Septic Systems
- Additional Spa
- Additional Oven/Range/Stove
- Additional Garage Door Opener
- Additional Water Heater
- Additional Heating System
- Additional A/C System
- Septic Plumbing
- Second Refrigerator
- Stand Alone Freezer
- Water Softeners
- Refrigerator Ice Maker
- Free Standing Ice Maker
Coverage Limitations & Exclusions
The ServicePlus will protect your home items up to a certain limit set by the company. The aggregate dollar limit is $1.5k per contract term.
Moreover, per the SPHW contract, the following items have separate limitations. Check them out.
|
Items |
Limits |
|
Plumbing System and Stoppage |
Up to $500 |
|
Water Heater |
Up to $500 |
|
Whirlpool Bathtub |
Up to $500 |
|
Electrical System |
Up to $500 |
|
Ductwork |
Up to $500 |
|
Garage Door Opener |
Up to $500 |
|
Ceiling and Exhaust Fans |
Up to $400 |
Take a look at the table below to learn about coverage limits offered for optional add-ons:
|
Optional Items |
Limits |
|
Pool/Spa Equipment |
$500 |
|
Limited Roof Leak |
$500 |
|
Central Vacuum |
$200 |
|
Sump Pump |
$500 |
|
Well Pump |
$500 |
|
Septic System |
$500 |
|
Septic Tank Pumping |
$200 |
|
Water Softener |
$500 |
|
Refrigerator Ice Maker |
$200 |
|
Free Standing Ice Maker |
$200 |
|
Lawn Sprinkler System |
$200 |
Also, the company has some exclusions, so you may not get coverage for pre-existing conditions, Acts of God, rust, etc. Explore more exclusions listed by SPHW below:
- Known/unknown pre-existing conditions
- Cosmetic defects, lack of maintenance, rust or corrosion, misuse, collapsed ducting, and sedimentary build-up
- Lightning strikes, missing components, and animal or bug damage
- Any sort of damage caused by Acts of Gods and natural calamities
- The bacterium, virus, fungus, mold, and mildew-related malfunctions
- Systems and appliances declared defective by the Consumer Product Safety Commission or the manufacturers
Note: Your service agreement may have other exclusions; we recommend thoroughly reading the terms and conditions.
ServicePlus Home Warranty Cost
Protect your investment with ServicePlus Home Warranty. The premiums range from $43.25 – $49.92 monthly. Learn about SPHW pricing in detail in this section.
Compared to the other home warranty companies in the market, the cost of ServicePlus plans is affordable, offering a lot of value for money, especially considering the scope of coverage of these plans.
Apart from the plan charges, the service fee charged by ServicePlus, at $75, is among the lowest in the market.
Take a look at the table below for more details.
|
Gold |
Platinum |
|
|
Single Family/Condo/Townhouse |
$43.25/Month |
$49.92/Month |
|
$419/Ammum |
$499/Annum |
|
|
Mobile Home |
$41.58/Month |
$48.25/Month |
|
$399/Ammum |
$479/Annum |
|
|
2-Family |
$62.42/Month |
$70.75/Month |
|
$649/Ammum |
$749/Annum |
|
|
3-Family |
$70.75/Month |
$79.08/Month |
|
$749/Annum |
$849/Annum |
|
|
4-Family |
$79.08/Month |
$87.42/Month |
|
$849/Annum |
$949/Annum |
|
|
Service Fee : $75 |
||
Note: The price of a ServicePlus plan depends on different factors, such as your home’s size, the area you live in, your add-on plan options, and more.
Review Of Plans, Coverage & Customer Service Of ServicePlus Home Warranty
ServicePlus Home Warranty has established a good reputation for offering comprehensive protection at affordable prices. The company has earned a 3.3/5 rating on our platform from over 880 genuine customer reviews, with many praising the company’s timely customer service and discounts.
Review Of ServicePlus Home Warranty Plans & Coverage
- Plans from ServicePlus start at about $41 a month, plus regular discounts that give homeowners free coverage for an extended duration.
- The company’s aggregate dollar limit per item per contract term is $1.5k, considered reasonable compared to market standards.
Review Of ServicePlus Home Warranty Customer Services
- Since January 2023, the company has predominantly received positive reviews on our platform, indicating their dedication to enhancing their services.
- Additionally, ServicePlus schedules appointments with the technicians within 2 to 4 days, ensuring timely customer assistance.
ServicePlus Claim Filing Procedure: Phone Number, Web Portal, & Online Form
- To initiate the process, dial ServicePlus’ customer service number at 1-800-545-0402 to file your claim.
- Alternatively, you can file a claim by accessing the ServicePlus Home Warranty Portal.
- Once you file a claim, ServicePlus will assign a technician within 2-4 working days.
- If the item falls under coverage, the technician will repair or replace it.
- You must pay the technician the designated service fee during the service visit.
Note: Per the contract, ServicePlus has the absolute right to choose a service technician to perform repair or replacement services. The company will not reimburse you if you commit to any service without prior approval.
Conclusion
The services offered by ServicePlus Home Warranty are comparable to the industry standards. It is especially suitable for customers seeking extensive coverage at a nominal rate. However, we encourage you to read Serviceplus Home Warranty reviews and the fine print before committing.
Quick Details About The Company
The following table details some basic details about ServicePlus Home Warranty. Take a look:
| Founder |
David Seruya, CEO |
| Year Of Establishment |
2016 |
| Address |
518 Old Post Rd Suite 7 #315, Edison, NJ 08837, United States |
| Type Of Company |
Corporation |
Why Should You Trust Us?
- All details presented in this review are directly sourced from ServicePlus Home Warranty's official page and sample contract.
- We carefully assessed ServicePlus Home Warranty's service agreement to simplify and refine their descriptions.
- Our analysis involved studying more than 4,450 customer reviews from various platforms to understand customers' perspectives and pain points.
- This comprehensive review results from over 27 hours of thorough research dedicated to comprehending every aspect of the company.
Frequently Asked Questions (FAQs)
Is ServicePlus Home Warranty Still In Business?
A.
Yes, it is still in business. The company rebranded itself from Total Home Protection to ServicePlus Home Warranty.
Is There A Waiting Period With Serviceplus?
A.
Once the homeowner approves the policy, Serviceplus Warranty requires a 30-day waiting period before their service begins.
Do I Need A ServicePlus Home Warranty If I Have Homeowners Insurance?
A.
Homeowners’ insurance and home warranties are different concepts that serve you under differing circumstances. Homeowners insurance comes into play when your property gets damaged due to a natural disaster, calamity, or unforeseen circumstances.
A home warranty covers your appliances and systems and works only when the reason for failure is regular wear and tear. Most homeowners undertake and use the services of both contracts to remain protected.
Is There A Limit On The Number Of Claims I Can Make?
A.
There is no limit to the number of claims you can make per se. However, a dollar limit applies to your Service Plus Home Warranty contract. You must pay out of pocket if the required repair or replacement exceeds the cap.
Do Customers Need To Pay A Fee If They Want To Transfer Their Policy To Someone Else?
A.
No. You don’t have to pay a fee to transfer your contract to someone else.
How Are The Company’s Contractors Rated And Monitored?
A.
ServicePlus home warranty contractors are rated and valued based on their promptness, efficiency, and proficiency. While the monitoring aspect eludes us, our research shows that contractors are screened against various guidelines to qualify and join the ServicePlus contractor network.
They stipulate and look for licensed contractors to practice their trade who are insured and ready to be available for scheduled visits within a specific time frame.
Is Serviceplus Home Warranty Legit?
A.
ServicePlus Home Warranty has been operating for six years and has won many awards for its service and contribution to the home warranty industry. All its stated information is verifiable, and there seems to be no question about the company’s legitimacy.
Where Can I Avail Of SPHW Services?
A.
ServicePlus Home Warranty offers services in 46 states, excluding California, Nevada, New York, and Washington.
Will I get Any Discounts On SPHW Plans?
A.
ServicePlus provides $200 off annual plans and free two-month coverage on a single purchase. Note that this offer may not be available in all the states and for those opting for monthly plans.
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