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Home  /   Companies / ServicePlus Home Warranty
ServicePlus Home Warranty
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Service Plus Home Warranty Review, 2022

This ServicePlus Home Warranty review will apprise you about the company's service quality, plans, cost, and coverage details. This detailed guide will help you understand what ServicePlus has to offer and whether it is a company worth your investment. They offer the following benefits to their customers:

  • Coverage for major home appliances and systems
  • Local technician network
  • 24/7 claims hotline
  • Free coverage for two months
  • Previously Total Home Protection

Premium

$53-$60 monthly

Deductible

$75

BBB Rating

NR

Aggregate Limits

Upto $1.5k/item

Special Offers - $200 Off + 2 Months Free + Free Roof Coverage

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Pros

  • Affordable service fee
  • Regular discounts and offers
  • Service guarantee of 90 days on parts and 30 days on labor

Cons

  • Limited coverage caps
  • Not available in CA, NV, WA, NY
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793 Reviews
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Customer Services
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Repair Time
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Quality Of Repair

Our Verdict

Previously known as Total Home Protection, ServicePlus Home Warranty offers adequate coverage options in the form of 2 plans and a choice of add-ons at an affordable price. While their 24/7 customer service and extensive contractor network have given them a competitive edge, their state availability is still a drawback.

Trustworthiness And Quality Of Services

According to ServicePlus, they may arrange and set up appointments with the technicians within 2 (under normal circumstances) – 4 days (weekends and holidays), with emergency services charged at an extra price. Service Plus Home Warranty reviews on their repair time and service is split, with some praising the service and others placing complaints about the same.

Industry Standard Comparison

ServicePlus Home Warranty found popularity due to its economical pricing and frequent discounts and offers. However, they have fewer items in their plans than the industry average.

Take a look at how they compare against the industry standards on the following parameters –

Parameters Aggregate Limit Monthly Premium Prices Deductible No. of items covered
Industry Average $10,785 $30-$80 $100 23
ServicePlus Home Warranty $1.5k per contract item $50-$60 $75 20

Serviceplus Home Warranty Plans

Service Plus Home Warranty offers two plans- Gold Plan & Platinum Plan. The annual plan package includes free limited coverage for roof leaks and an additional two months’ coverage for free.

  • Gold Plan: Covers plumbing & electrical systems along with major appliances
  • Platinum Plan: Covers everything that Gold Plan does plus HVAC and other major appliances

Serviceplus Home Warranty Coverage

ServicePlus offers comprehensive and cost-effective home warranty coverage to its customers. They cover crucial systems such as Plumbing, HVAC, etc., and appliances such as refrigerators, washers, and more. They follow the standard waiting period of 30 days which may be waived if there is no lapse of coverage, but only at their discretion.

Listed below are all the items covered by Service Plus Home Warranty-

Item Covered Gold Plan Platinum Plan
Water Heater Y Y
Whirlpool Bathtub Y Y
Oven/Range/Stove Y Y
Cooktop Y Y
Sump Pump Y Y
Built-in Microwave Y Y
Dishwasher Y Y
Garbage Disposal Y Y
Trash Compactor Y Y
Ductwork Y Y
Garage Door Opener Y Y
Plumbing System Y Y
Plumbing Stoppages Y Y
Electrical System Y Y
Ceiling & Exhaust Fans Y Y
AC System Y
Heating System Y
Refrigerator Y
Clothes Washer Y
Clothes Dryer Y

Serviceplus Home Warranty Prices

The annual cost of ServicePlus plans ranges from $619 to $699 ($419-$499 discounted), while the monthly cost starts from anywhere between $50 to $65. Aside from the plan charges, a deductible of $75 has to be paid for every service visit.

The price of your ServicePlus plan may increase depending on various factors like the size of your home, the area you live in, your choice of add-ons, and more.

Optional Add-ons

The company offers the following add-ons –

Pool/Spa
$12.50/mo
Additional Spa
$12.50/mo
Septic System
$8.33/mo
Limited Roof Leak
$4.17/mo
Central Vacuum
$2.08/mo
Sump Pump
$2.08/mo
Well Pump
$6.25/mo
Septic Pumping
$5.00/mo
Second Refrigerator
$2.92/mo
Stand Alone Freezer
$2.92/mo
Water Softener
$2.92/mo
Refrigerator Ice Maker
$2.92/mo
Free Standing Ice Maker
$4.17/mo
Additional AC System
$6.25/mo
Additional Water Heater
$6.25/mo
Additional Heating System
$6.25/mo
Additional Garage Door Opener
$4.17/mo
Additional Oven/Range/Stove
$5.00/mo
Stand Alone Freezer $2.92/mo
Water Softener $2.92/mo
Refrigerator Ice Maker $2.92/mo
Free Standing Ice Maker $4.17/mo
Additional AC System $6.25/mo
Additional Water Heater $6.25/mo
Additional Heating System $6.25/mo
Additional Garage Door Opener $4.17/mo
Additional Oven/Range/Stove $5.00/mo

Serviceplus Home Warranty Coverage Limits

The ServicePlus home warranty contract stipulates and highlights limitations and exclusions that apply to their coverage. While it is clear that only covered items will be eligible for repair or replacement, the coverage itself is limited.

For example, a microwave’s mechanical components and parts are covered except for doors, glass, knobs, hinges, etc. There are specific covered aspects for all items included in the Service Plus Home Warranty coverage plan.

Another aspect that plays an important role is the cause of disrepair. If an item breaks down due to pre-existing conditions (known or unknown), lack of maintenance, neglect, misuse, rust, or corrosion will not be covered. An item will only be repaired or replaced if it fails due to regular wear and tears.

The contract also states the coverage limit of your policy. If the cost of repair or replacement exceeds the stated amount, you’ll have to pay out of pocket.

Serviceplus Home Warranty: Key Details

Take a quick glance at ServicePlus Home Warranty’s key details such as terms, conditions, and other policy-related information to know how the company’s policy works.

Contract Information

The ServicePlus Home Warranty contract comes with the following terms. Have a look-
Free cancelation within 30 days
Waiting period 30 days
Cancelation Fee $50
Automatic renewal Yes
Dollar Limit for Access $200-$500 (depending on the item)
Contract Transfer Fee $0
Customer Service 24/7
CRP Participant Yes

Comparison Information

We have selected the four top-rated companies to compare alongside ServicePlus Home Warranty to get a gist of the services and select a winner.

Company Monthly Premiums Deductible States Covered Established in BBB Rating
American Home Shield $39.99-$60 $75-$125 49 1971 B
Select Home Warranty $41-$46 $60 46 2012 B
ServicePlus Home Warranty $50-$60 $75 48 2016 NR
Choice Home Warranty $46-$55 $60-$85 48 2008 B

If the above companies don’t suit your needs, you can check out other top home warranties in the market for consideration.

Company Information

Established in : 2016

CEO : David Seruya

Registered as : Corporation

HQ : 300 McGaw Dr, Edison, New Jersey 08837, US

servicePlus home warranty claims & customer service

serviceplus Home Warranty Has Not Been Given A Rating On Bbb (better Business Bureau) Due To Insufficient Information About The Business Or Ongoing Review/update According To The Bbb Portal.

readers Must Note That This Is Not A Testament To Any Business’s Credibility. Some Companies Choose To Be More Active In The Bbb Platform And Some Don’t, As This Purely Depends On The Individual Company’s Choice And Has Nothing To Do With The Quality Of Its Business Practices. For Instance, Even Microsoft Has ‘nr’ For Ratings On Bbb.

filing For Serviceplus Home Warranty Claims Is Relatively Simple. You Can File Your Claim Online Or Dial The Company’s Toll-free Number.
Follow These Steps To File Your Claim:

  • file Your Claim Online Or Via Telephone (1-800-545-0402) To Start The Process.
  • once Your Claim Is Filed, Serviceplus Home Warranty Will Assign One Of Their Technicians To Solve Your Problem Within Two To Four Working Days.
  • the Technician Will Call You To Schedule An Appointment At Your Convenience.
  • once The Technician Arrives At Your House, You Must Pay The Trade Service Call Fee, Which Is Specified In Your Contract.
  • the Technician Will Then Conduct An Inspection Of The Broken Item To Determine Whether It Is Covered Or Not.
  • if It Is Deemed To Be Covered, The Item Will Then Be Repaired Or Replaced.

serviceplus Sources Skilled Local Technicians To Fix Your Problems. You Can Read The Service Plus Home Warranty Reviews To Get An Idea About The Company’s Service Quality, Response Time, Etc.

servicePlus home warranty FAQs

Q.

is serviceplus home warranty still in business?

A.

Yes, they are still in business. However, they go by the name of ServicePlus Home Warranty now.

Q.

where is serviceplus available?

A.

ServicePlus offers coverage in 46 states. They do not serve in California , Washington , New York , and Nevada .

Q.

what if my covered items are not repairable?

A.

If the company deems your item to be irreparable, you may get a replacement or a cash settlement that does not exceed the item’s depreciated value.

Q.

is there a waiting period with serviceplus?

A.

Yes, there is a 30-day waiting period. However, Service Plus Home Warranty may waive it if you can prove there is no lapse in your coverage.

Q.

Do I Need A ServicePlus Home Warranty If I Have Homeowners Insurance?

A.

Homeowners’ insurance and home warranties are different concepts that serve you under differing circumstances. Homeowners insurance comes into play when your property is damaged due to a natural disaster, calamity, or unforeseen circumstances.

A home warranty covers your appliances and systems and works only if the reason for failure is regular wear and tear. Most homeowners undertake and use the services of both contracts to remain protected.

Q.

is there a limit on the number of claims i can make?

A.

There is no limit to the number of claims you can make per se. However, there is a dollar limit applicable to your Service Plus home warranty contract. If the required repair or replacement exceeds the cap, you have to pay out of your pocket.

Q.

do customers need to pay a fee if they want to transfer their policy to someone else?

A.

No. You don’t have to pay a fee to transfer your contract to someone else.

Q.

how are the company’s contractors rated and monitored?

A.

ServicePlus contractors are rated and valued based on their promptness, efficiency, and proficiency. While the monitoring aspect eludes us, our research shows that contractors are screened against various guidelines to qualify and join the ServicePlus contractor network.

They stipulate and look for licensed contractors to practice their trade, are insured, and are ready to be available for scheduled visits within a specific time frame.

Q.

is serviceplus home warranty legit?

A.

ServicePlus Home Warranty has been operating for six years now and has won many awards for its service and contribution to the home warranty industry. All their stated information is verifiable, and there seems to be no question about their legitimacy.

ServicePlus Home Warranty Reviews

We’ve listed all the latest consumer reviews and comments for ServicePlus Home Warranty below:
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Amanda Rowland , O Fallon, MO

On Apr 23, 2022

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My dishwasher was deemed a loss by the claim person. ServicePlus was to send me a check (which wouldn’t even cover half of a new dishwasher) but I never received it. I made several calls to find out the status of the check and with each call I was told they would expedite the process. Clearly that was a lie. Finally after four months of waiting, and getting lied to, I canceled my plan. Their pay ou ..Read Full Review

My dishwasher was deemed a loss by the claim person. ServicePlus was to send me a check (which wouldn’t even cover half of a new dishwasher) but I never received it. I made several calls to find out the status of the check and with each call I was told they would expedite the process. Clearly that was a lie. Finally after four months of waiting, and getting lied to, I canceled my plan. Their pay out was a joke and their service is as well! ..View less

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Amanda Rowland , O Fallon, MO

On Apr 23, 2022

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My dishwasher was deemed a loss by the claim person. ServicePlus was to send me a check (which wouldn’t even cover half of a new dishwasher) but I never received it. I made several calls to find out the status of the check and with each call I was told they would expedite the process. Clearly that was a lie. Finally after four months of waiting, and getting lied to, I canceled my plan. Their pay ou ..Read Full Review

My dishwasher was deemed a loss by the claim person. ServicePlus was to send me a check (which wouldn’t even cover half of a new dishwasher) but I never received it. I made several calls to find out the status of the check and with each call I was told they would expedite the process. Clearly that was a lie. Finally after four months of waiting, and getting lied to, I canceled my plan. Their pay out was a joke and their service is as well! ..View less

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Amanda Rowland
Amanda Rowland
On May 24, 2022

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Ralph Polarski, Clinton, OK

On Apr 02, 2022

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The contact to Service Plus was handled with professionalism, and all of my concerns and inquiries about the repair were addressed. The service provided was satisfactory to me. I also needed a ceiling fan repaired, and Customer Service responded quickly and agreed to handle my service request as well, with the same guarantee of repair.

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Michael Mantos, San Leandro, CA

On Apr 02, 2022

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Service Plus is super easy to work with. They assisted me in locating all of the information I required in order to file a claim. Their call-back time was exactly on time. The deadline for me to file my claim was really fine. I didn't submit a claim straight away, but it wasn't a problem. I contacted after hours and was given the option of scheduling a callback. The call was returned promptly, and the ag ..Read Full Review

Service Plus is super easy to work with. They assisted me in locating all of the information I required in order to file a claim. Their call-back time was exactly on time. The deadline for me to file my claim was really fine. I didn't submit a claim straight away, but it wasn't a problem. I contacted after hours and was given the option of scheduling a callback. The call was returned promptly, and the agent was quite helpful. They are without a doubt one of the best investments I've ever made. I've previously submitted a claim with them, and the service was just as amazing. They exceeded all of my expectations!!! ..View less

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Susan Hillyer, El Paso, TX

On Apr 02, 2022

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Choosing 'Service Plus' was a wise decision. They arrived quite swiftly in response to my request. My heating system failed, and the temperature was below freezing. My heat was turned on the same day. I believe we received a great deal.

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Mary Anne, Red Bank, NJ

On Mar 18, 2022

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For what they covered, I thought the pricing was reasonable. When I joined up, they sent me an email to let me know, but I was hoping for anything more, like a small pamphlet that told me who to call if I had a problem. However, I was able to locate it on the internet.

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Lindsey Odinson, Newton, NJ

On Mar 18, 2022

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I only had two minor claims in the five years I had Service Plus, and they weren't even covered by them. I had to pay for it myself. The procedure for filing a claim is straightforward. But, before they send someone over here, I'd like to know whether or not the claim is covered. Because if it isn't covered, I may be able to find someone cheaper and go acquire the part rather than pay the copay and servi ..Read Full Review

I only had two minor claims in the five years I had Service Plus, and they weren't even covered by them. I had to pay for it myself. The procedure for filing a claim is straightforward. But, before they send someone over here, I'd like to know whether or not the claim is covered. Because if it isn't covered, I may be able to find someone cheaper and go acquire the part rather than pay the copay and service cost. ..View less

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James Kaufman, North Bergen, NJ

On Mar 17, 2022

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My call was answered as soon as possible. When they received me, there was no time wasted. They took the time to respond to my inquiries. And, as a new member, I'll be fine if I have a problem at home. Thank you for assisting me. Service Plus is one of the best. I will recommend it to my friends and family members.

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Greenwell Marian, Passaic, NJ

On Mar 17, 2022

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The technician arrived on time, was kind, knew what he was doing, thoroughly explained everything, and performed an excellent job. He finished the job on schedule, was very clean, and cleaned up everything. He is someone I would recommend to everyone.

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Shawn Kelly, Vineland, NJ

On Mar 16, 2022

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The service that you all provided was excellent. The individual who came out was quite pleasant and got right to work fixing the problem. Service Plus did an excellent job. Because of the great quality of service provided, I will use you again in the future.

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Fedora Simson, Elizabethport, NJ

On Mar 15, 2022

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I had 10,000 men attempting to approach me, and one of them gave me the best bargain, which I accepted. It was quite easy to sign up with Service Plus, which makes me delighted. 

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Alexi Conso, Voorhees, NJ

On Mar 15, 2022

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Everything with Service Plus is fine. All of the information was clearly explained, and the pricing was reasonable. We now have the home protection we require, and we appreciate your time. 

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Anony Mous, Trenton, NJ

On Mar 15, 2022

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The service technician arrived when they said they would and repaired my dryer with the replacement part. They were quite pleasant and courteous. I've filed another claim for my furnace, and he said he works on them, but I'm not sure whether you have them listed for this.

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Oliver Chapman, Garfield, NJ

On Mar 08, 2022

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I like that Service Plus charges a fraction of what American Home Shield does, that they send good workers on the job, and that the outcomes have been extremely fair and well-handled by the folks who have come out.

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Daria Gomez, Roselle, NJ

On Mar 07, 2022

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On a Sunday afternoon, I initiated my service call to Service Plus. Early Monday morning, I received a call informing me that a repairman would arrive the following Saturday. I told the caller that the temperature in my house was 57 degrees, with a low of 33 anticipated that night. On Monday afternoon, I received a second phone informing me that a repairman had been identified and would arrive on Sunday. ..Read Full Review

On a Sunday afternoon, I initiated my service call to Service Plus. Early Monday morning, I received a call informing me that a repairman would arrive the following Saturday. I told the caller that the temperature in my house was 57 degrees, with a low of 33 anticipated that night. On Monday afternoon, I received a second phone informing me that a repairman had been identified and would arrive on Sunday. The caller informed me that she would be canceling the repairman and would be looking for someone else. I checked my email at 7:30 a.m. on Tuesday and went about my business. I received a call from the repairman at 9:30 a.m., informing me that he was on his way. My unit was repaired. I was relieved to learn that Mr ** was able to repair my unit. For their air conditioning and heating needs, I would recommend Service Plus to my friends. They were pleasant, knowledgeable, and eager to go beyond that to get my heater operating. ..View less

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Brave Soldier, Springfield, NJ

On Mar 06, 2022

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The representative assured me that the locks would be rekeyed, but when I went to Service Plus to sign up, they refused. They further explained that rekeying locks is not something they do. But all in all I did enjoy their services. Thank you so much.

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Prince Hobbs, Asbury Park, NJ

On Mar 06, 2022

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Service Plus has now assisted me in obtaining warranties on two homes. My residence and a rental. The representative I worked with was fantastic to work with, and she went above and beyond to ensure that the insurance and price were a good match. When I cancelled my policy with First American Home Warranty, I chose Service Plus because of him. He also assisted me with my first rental claim. When I had pr ..Read Full Review

Service Plus has now assisted me in obtaining warranties on two homes. My residence and a rental. The representative I worked with was fantastic to work with, and she went above and beyond to ensure that the insurance and price were a good match. When I cancelled my policy with First American Home Warranty, I chose Service Plus because of him. He also assisted me with my first rental claim. When I had problems scheduling an appointment with the first technician they assigned, he was quite helpful. It was transferred to a new technician, who worked tirelessly to correct the situation. I will tell others about him and Service Plus. ..View less

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Thomas Gray, Newark, NJ

On Mar 05, 2022

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The Service Plus representative I spoke with was well educated, and he assisted me in obtaining the best discount for the most coverage. He was friendly and attentive to my issues. Because I'm a widow and a senior, this provides me with peace of mind in the event that something goes wrong.

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Santi Ramirez, Colonia, NJ

On Mar 05, 2022

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So far, my first encounter with Service Plus has far exceeded my expectations. Setting up my service request was simple and quick. The service provider kept our initial visit on time, immediately diagnosed my air conditioning problem, and is presently awaiting permission from Service Plus. In conclusion, the procedure has gone really well so far.

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Sanje Soraz, Belle Mead, NJ

On Mar 05, 2022

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I am always happy with Service Plus and would recommend them for their affordability, more policy coverage options (including full coverage policy options - I am on their largest plan and it has saved me a lot of money and stress), great customer service representatives over the phone, and very, very good contractor selection and utilization for various home warranty issues that are designated on your po ..Read Full Review

I am always happy with Service Plus and would recommend them for their affordability, more policy coverage options (including full coverage policy options - I am on their largest plan and it has saved me a lot of money and stress), great customer service representatives over the phone, and very, very good contractor selection and utilization for various home warranty issues that are designated on your policy. In terms of pricing and service, they greatly outperformed comparable home warranty providers... To be honest, I wish I had switched over a long time ago. Except for this one in this review, all of the contractors have been wonderful, polite, punctual, communicative, and knew how to address the difficulties the house had. However, I would recommend that Service Plus keep a closer eye on the contractors they hire. I did have a bad experience with one of their contractors. ..View less

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