ALLCOMPANIES TOOLS BLOGS
Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

Home  /   Companies / ServicePlus Home Warranty
ServicePlus Home Warranty
hwc-logo
4
Customer Services
4
Repair
Time
4
Quality Of
Repair

Service Plus Home Warranty Review, 2022

This ServicePlus Home Warranty review will apprise you about the company's service quality, plans, cost, and coverage details. This detailed guide will help you understand what ServicePlus has to offer and whether it is a company worth your investment. They offer the following benefits to their customers:

  • Coverage for major home appliances and systems
  • Local technician network
  • 24/7 claims hotline
  • Free coverage for two months
  • Previously Total Home Protection

Premium

$53-$60 monthly

Deductible

$75

BBB Rating

NR

Aggregate Limits

Upto $1.5k/item

Special Offers - $200 Off + 2 Months Free*

Grab Your
Free Home Warranty Estimate

from 80+ Top Rated companies serving your location

right icon
full name required
right icon
ZIPCode required
right icon
Email required
right icon
Address required
right icon
Phone required

By clicking on "Get A Free Quote" I agree to the Terms of Use and Privacy Policy . I also offer my express written consent to receive calls, pre-recorded messages, texts, and emails on home warranty offers. I understand that my consent is not a condition of purchase.

Pros

  • Affordable service fee
  • Regular discounts and offers
  • Service guarantee of 90 days on parts and 30 days on labor

Cons

  • Limited coverage caps
  • Not available in CA, WA, NY
4
hwc-logo
800 Reviews
4
Customer Services
4
Repair Time
4
Quality Of Repair

Our Verdict

Previously known as Total Home Protection, ServicePlus Home Warranty offers adequate coverage options in the form of 2 plans and a choice of add-ons at an affordable price. While their 24/7 customer service and extensive contractor network have given them a competitive edge, their state availability is still a drawback.

Trustworthiness And Quality Of Services

According to ServicePlus, they may arrange and set up appointments with the technicians within 2 (under normal circumstances) – 4 days (weekends and holidays), with emergency services charged at an extra price. Service Plus Home Warranty reviews on their repair time and service is split, with some praising the service and others placing complaints about the same.

Industry Standard Comparison

ServicePlus Home Warranty found popularity due to its economical pricing and frequent discounts and offers. However, they have fewer items in their plans than the industry average.

Take a look at how they compare against the industry standards on the following parameters –

Parameters Aggregate Limit Monthly Premium Prices Deductible No. of items covered
Industry Average $10,785 $30-$80 $100 23
ServicePlus Home Warranty $1.5k per contract item $50-$60 $75 20

Serviceplus Home Warranty Plans

Service Plus Home Warranty offers two plans- Gold Plan & Platinum Plan. The annual plan package includes free limited coverage for roof leaks and an additional two months’ coverage for free.

  • Gold Plan: Covers plumbing & electrical systems along with major appliances
  • Platinum Plan: Covers everything that Gold Plan does plus HVAC and other major appliances

Serviceplus Home Warranty Coverage

ServicePlus offers comprehensive and cost-effective home warranty coverage to its customers. They cover crucial systems such as Plumbing, HVAC, etc., and appliances such as refrigerators, washers, and more. They follow the standard waiting period of 30 days which may be waived if there is no lapse of coverage, but only at their discretion.

Listed below are all the items covered by Service Plus Home Warranty-

Item Covered Gold Plan Platinum Plan
Water Heater Y Y
Whirlpool Bathtub Y Y
Oven/Range/Stove Y Y
Cooktop Y Y
Sump Pump Y Y
Built-in Microwave Y Y
Dishwasher Y Y
Garbage Disposal Y Y
Trash Compactor Y Y
Ductwork Y Y
Garage Door Opener Y Y
Plumbing System Y Y
Plumbing Stoppages Y Y
Electrical System Y Y
Ceiling & Exhaust Fans Y Y
AC System Y
Heating System Y
Refrigerator Y
Clothes Washer Y
Clothes Dryer Y

Serviceplus Home Warranty Prices

The annual cost of ServicePlus plans ranges from $619 to $699 ($419-$499 discounted), while the monthly cost starts from anywhere between $50 to $65. Aside from the plan charges, a deductible of $75 has to be paid for every service visit.

The price of your ServicePlus plan may increase depending on various factors like the size of your home, the area you live in, your choice of add-ons, and more.

Optional Add-ons

The company offers the following add-ons –

Pool/Spa
$12.50/mo
Additional Spa
$12.50/mo
Septic System
$8.33/mo
Limited Roof Leak
$4.17/mo
Central Vacuum
$2.08/mo
Sump Pump
$2.08/mo
Well Pump
$6.25/mo
Septic Pumping
$5.00/mo
Second Refrigerator
$2.92/mo
Stand Alone Freezer
$2.92/mo
Water Softener
$2.92/mo
Refrigerator Ice Maker
$2.92/mo
Free Standing Ice Maker
$4.17/mo
Additional AC System
$6.25/mo
Additional Water Heater
$6.25/mo
Additional Heating System
$6.25/mo
Additional Garage Door Opener
$4.17/mo
Additional Oven/Range/Stove
$5.00/mo
Stand Alone Freezer $2.92/mo
Water Softener $2.92/mo
Refrigerator Ice Maker $2.92/mo
Free Standing Ice Maker $4.17/mo
Additional AC System $6.25/mo
Additional Water Heater $6.25/mo
Additional Heating System $6.25/mo
Additional Garage Door Opener $4.17/mo
Additional Oven/Range/Stove $5.00/mo

Serviceplus Home Warranty Coverage Limits

The ServicePlus home warranty contract stipulates and highlights limitations and exclusions that apply to their coverage. While it is clear that only covered items will be eligible for repair or replacement, the coverage itself is limited.

For example, a microwave’s mechanical components and parts are covered except for doors, glass, knobs, hinges, etc. There are specific covered aspects for all items included in the Service Plus Home Warranty coverage plan.

Another aspect that plays an important role is the cause of disrepair. If an item breaks down due to pre-existing conditions (known or unknown), lack of maintenance, neglect, misuse, rust, or corrosion will not be covered. An item will only be repaired or replaced if it fails due to regular wear and tears.

The contract also states the coverage limit of your policy. If the cost of repair or replacement exceeds the stated amount, you’ll have to pay out of pocket.

Serviceplus Home Warranty: Key Details

Take a quick glance at ServicePlus Home Warranty’s key details such as terms, conditions, and other policy-related information to know how the company’s policy works.

Contract Information

The ServicePlus Home Warranty contract comes with the following terms. Have a look-
Free cancelation within 30 days
Waiting period 30 days
Cancelation Fee $50
Automatic renewal Yes
Dollar Limit for Access $200-$500 (depending on the item)
Contract Transfer Fee $0
Customer Service 24/7
CRP Participant Yes

Comparison Information

We have selected the four top-rated companies to compare alongside ServicePlus Home Warranty to get a gist of the services and select a winner.
Company Monthly Premiums Deductible States Covered Established in BBB Rating
American Home Shield $39.99-$60 $75-$125 49 1971 B
Select Home Warranty $41-$46 $60 46 2012 B
ServicePlus Home Warranty $50-$60 $75 48 2016 NR
Choice Home Warranty $46-$55 $60-$85 48 2008 B

If the above companies don’t suit your needs, you can check out other top home warranties in the market for consideration.

Company Information

Established in : 2016

CEO : David Seruya

Registered as : Corporation

HQ : 300 McGaw Dr, Edison, New Jersey 08837, US

servicePlus home warranty claims & customer service

ServicePlus Home Warranty has not been given a rating on BBB (Better Business Bureau) due to insufficient information about the business or ongoing review/update according to the BBB portal.

Readers must note that this is not a testament to any business’s credibility. Some companies choose to be more active in the BBB platform and some don’t, as this purely depends on the individual company’s choice and has nothing to do with the quality of its business practices. For instance, even Microsoft has ‘NR’ for ratings on BBB.

Filing for ServicePlus Home Warranty claims is relatively simple. You can file your claim online or dial the company’s toll-free number.

Follow these steps to file your claim:

  • File your claim online or via telephone (1-800-545-0402) to start the process.
  • Once your claim is filed, ServicePlus Home Warranty will assign one of their technicians to solve your problem within two to four working days.
  • The technician will call you to schedule an appointment at your convenience.
  • Once the technician arrives at your house, you must pay the trade service call fee, which is specified in your contract.
  • The technician will then conduct an inspection of the broken item to determine whether it is covered or not.
  • If it is deemed to be covered, the item will then be repaired or replaced.

ServicePlus sources skilled local technicians to fix your problems. You can read the Service Plus Home Warranty reviews to get an idea about the company’s service quality, response time, etc.

**T&C apply for discounts.

servicePlus home warranty FAQs

Q.

is serviceplus home warranty still in business?

A.

Yes, they are still in business. However, they go by the name of ServicePlus Home Warranty now.

Q.

where is serviceplus available?

A.

ServicePlus offers coverage in 47 states. They do not serve in California , Washington , and New York.

Q.

what if my covered items are not repairable?

A.

If the company deems your item to be irreparable, you may get a replacement or a cash settlement that does not exceed the item’s depreciated value.

Q.

is there a waiting period with serviceplus?

A.

Yes, there is a 30-day waiting period. However, Service Plus Home Warranty may waive it if you can prove there is no lapse in your coverage.

Q.

Do I Need A ServicePlus Home Warranty If I Have Homeowners Insurance?

A.

Homeowners’ insurance and home warranties are different concepts that serve you under differing circumstances. Homeowners insurance comes into play when your property is damaged due to a natural disaster, calamity, or unforeseen circumstances.

A home warranty covers your appliances and systems and works only if the reason for failure is regular wear and tear. Most homeowners undertake and use the services of both contracts to remain protected.

Q.

is there a limit on the number of claims i can make?

A.

There is no limit to the number of claims you can make per se. However, there is a dollar limit applicable to your Service Plus home warranty contract. If the required repair or replacement exceeds the cap, you have to pay out of your pocket.

Q.

do customers need to pay a fee if they want to transfer their policy to someone else?

A.

No. You don’t have to pay a fee to transfer your contract to someone else.

Q.

how are the company’s contractors rated and monitored?

A.

ServicePlus contractors are rated and valued based on their promptness, efficiency, and proficiency. While the monitoring aspect eludes us, our research shows that contractors are screened against various guidelines to qualify and join the ServicePlus contractor network.

They stipulate and look for licensed contractors to practice their trade, are insured, and are ready to be available for scheduled visits within a specific time frame.

Q.

is serviceplus home warranty legit?

A.

ServicePlus Home Warranty has been operating for six years now and has won many awards for its service and contribution to the home warranty industry. All their stated information is verifiable, and there seems to be no question about their legitimacy.

ServicePlus Home Warranty Reviews

We’ve listed all the latest consumer reviews and comments for ServicePlus Home Warranty below:
Icon

Claudia Thompson, Springfield, OR

On Jun 07, 2022

hwc-logo

This company's sales team is unethical. Do not use them. They were not upfront about a 6 year service plan. that was not detailed untill after processing my credit card payment

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Max Smith, Fort Smith, AR

On Jun 03, 2022

hwc-logo

We signed up with Service Plus Home Warranty October 13, 2021 for $40.00 per month. We filed our first claim on May 22, 2022 on our dishwasher not working. We received a call from someone diagnosing the problem over the phone not coming out. He said the problem was with the water pump, he would order a part and it would come to our address, when received call back and they would come out and repair the ..Read Full Review

We signed up with Service Plus Home Warranty October 13, 2021 for $40.00 per month. We filed our first claim on May 22, 2022 on our dishwasher not working. We received a call from someone diagnosing the problem over the phone not coming out. He said the problem was with the water pump, he would order a part and it would come to our address, when received call back and they would come out and repair the problem. We never heard from them again and it has been thirteen days without the part, the technician and our dishwasher working. I have contacted Service Plus Home Warranty six times. I looked online our account showed a clam had been filed and assigned to a N*** A******** R*****. I tried to contact them four times, left messages and no one called back. I contacted Service Plus Home Warranty again and told them we wanted our money back, the premiums we have paid so far $400.00, again we have not heard anything. We have now reported them to the Better Business Bureau and filed a complaint, now waiting to hear something. ..View less

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Bernard Scheid Jr, Pittsburgh, PA

On May 24, 2022

hwc-logo

Excellent agent and service. Took care of my purchase and was very help full. Very competitive . Fast answer and quote. Would tell my friends of the great service.

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Steve McNeer, Gardner, KS

On May 11, 2022

hwc-logo

Everything sounds great until ...... you have to file a claim. We had a dryer quit on us (drum not turning) was told 1-2 days to assign technician, the WE had to contact technician and get on his schedule (who knows how long), then when technician arrives they need authorization to repair, then ship parts and schedule to install. Was also told that on weekends technician assignment would be 2-4 days ..Read Full Review

Everything sounds great until ...... you have to file a claim. We had a dryer quit on us (drum not turning) was told 1-2 days to assign technician, the WE had to contact technician and get on his schedule (who knows how long), then when technician arrives they need authorization to repair, then ship parts and schedule to install. Was also told that on weekends technician assignment would be 2-4 days. NO emergency exceptions. So if your furnace quits in January at -10 degrees on a Friday night you might not even get a contact number before Monday and your house freezes. Also be aware they will try to upsell you with discounts for multi year prepaid plans. Worthless, I cancelled immediately. STAY AWAY unless you want to be taken advantage of. There are many other reputable providers out there ..View less

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Buldamoosh, Spring, TX

On Apr 28, 2022

hwc-logo

Signed up with them because they sounded like a great value. I had a previous home warranty so I wanted the policy with ServicePlus to start when the other one terminated, I was told this wasn't going to be a problem. I sent them my previous policy, they said that my ServicePlus policy would start on the same day the other terminated. A week after the termination of my previous policy, my AC goes ou ..Read Full Review

Signed up with them because they sounded like a great value. I had a previous home warranty so I wanted the policy with ServicePlus to start when the other one terminated, I was told this wasn't going to be a problem. I sent them my previous policy, they said that my ServicePlus policy would start on the same day the other terminated. A week after the termination of my previous policy, my AC goes out. I call, there are no humans to answer the phones after hours. I was unable to open a service ticket online because, they never started my policy. DO NOT give your money to these people. I'm happy to provide any documentation needed to back up my claims. ..View less

thumbsup-imgHelpful
1 people found this review helpful
Response
Buldamoosh
Buldamoosh
On Jun 03, 2022

Icon

Mya, Kensington, MD

On Apr 25, 2022

hwc-logo

Slow response and keep postponing service. Doesn’t work and still undone even after more than a month. Called several times to cancel but offered a few free months while still try to withdraw monthly payment while on free complementary months. Called several times to settle but no action from them. Just don’t bother wasting your time and resources.

thumbsup-imgHelpful
1 people found this review helpful
Icon

Mya, Kensington, MD

On Apr 25, 2022

hwc-logo

Slow response and keep postponing service. Doesn’t work and still undone even after more than a month. Called several times to cancel but offered a few free months while still try to withdraw monthly payment while on free complementary months. Called several times to settle but no action from them. Just don’t bother wasting your time and resources.

thumbsup-imgHelpful
1 people found this review helpful
Icon

Amanda Rowland , O Fallon, MO

On Apr 23, 2022

hwc-logo

My dishwasher was deemed a loss by the claim person. ServicePlus was to send me a check (which wouldn’t even cover half of a new dishwasher) but I never received it. I made several calls to find out the status of the check and with each call I was told they would expedite the process. Clearly that was a lie. Finally after four months of waiting, and getting lied to, I canceled my plan. Their pay ou ..Read Full Review

My dishwasher was deemed a loss by the claim person. ServicePlus was to send me a check (which wouldn’t even cover half of a new dishwasher) but I never received it. I made several calls to find out the status of the check and with each call I was told they would expedite the process. Clearly that was a lie. Finally after four months of waiting, and getting lied to, I canceled my plan. Their pay out was a joke and their service is as well! ..View less

thumbsup-imgHelpful
2 people found this review helpful
Icon

Amanda Rowland , O Fallon, MO

On Apr 23, 2022

hwc-logo

My dishwasher was deemed a loss by the claim person. ServicePlus was to send me a check (which wouldn’t even cover half of a new dishwasher) but I never received it. I made several calls to find out the status of the check and with each call I was told they would expedite the process. Clearly that was a lie. Finally after four months of waiting, and getting lied to, I canceled my plan. Their pay ou ..Read Full Review

My dishwasher was deemed a loss by the claim person. ServicePlus was to send me a check (which wouldn’t even cover half of a new dishwasher) but I never received it. I made several calls to find out the status of the check and with each call I was told they would expedite the process. Clearly that was a lie. Finally after four months of waiting, and getting lied to, I canceled my plan. Their pay out was a joke and their service is as well! ..View less

thumbsup-imgHelpful
1 people found this review helpful
Response
Amanda Rowland
Amanda Rowland
On May 24, 2022

Icon

Ralph Polarski, Clinton, OK

On Apr 02, 2022

hwc-logo

The contact to Service Plus was handled with professionalism, and all of my concerns and inquiries about the repair were addressed. The service provided was satisfactory to me. I also needed a ceiling fan repaired, and Customer Service responded quickly and agreed to handle my service request as well, with the same guarantee of repair.

thumbsup-imgHelpful
1 people found this review helpful
Icon

Michael Mantos, San Leandro, CA

On Apr 02, 2022

hwc-logo

Service Plus is super easy to work with. They assisted me in locating all of the information I required in order to file a claim. Their call-back time was exactly on time. The deadline for me to file my claim was really fine. I didn't submit a claim straight away, but it wasn't a problem. I contacted after hours and was given the option of scheduling a callback. The call was returned promptly, and the ag ..Read Full Review

Service Plus is super easy to work with. They assisted me in locating all of the information I required in order to file a claim. Their call-back time was exactly on time. The deadline for me to file my claim was really fine. I didn't submit a claim straight away, but it wasn't a problem. I contacted after hours and was given the option of scheduling a callback. The call was returned promptly, and the agent was quite helpful. They are without a doubt one of the best investments I've ever made. I've previously submitted a claim with them, and the service was just as amazing. They exceeded all of my expectations!!! ..View less

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Susan Hillyer, El Paso, TX

On Apr 02, 2022

hwc-logo

Choosing 'Service Plus' was a wise decision. They arrived quite swiftly in response to my request. My heating system failed, and the temperature was below freezing. My heat was turned on the same day. I believe we received a great deal.

thumbsup-imgHelpful
1 people found this review helpful
Icon

Mary Anne, Red Bank, NJ

On Mar 18, 2022

hwc-logo

For what they covered, I thought the pricing was reasonable. When I joined up, they sent me an email to let me know, but I was hoping for anything more, like a small pamphlet that told me who to call if I had a problem. However, I was able to locate it on the internet.

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Lindsey Odinson, Newton, NJ

On Mar 18, 2022

hwc-logo

I only had two minor claims in the five years I had Service Plus, and they weren't even covered by them. I had to pay for it myself. The procedure for filing a claim is straightforward. But, before they send someone over here, I'd like to know whether or not the claim is covered. Because if it isn't covered, I may be able to find someone cheaper and go acquire the part rather than pay the copay and servi ..Read Full Review

I only had two minor claims in the five years I had Service Plus, and they weren't even covered by them. I had to pay for it myself. The procedure for filing a claim is straightforward. But, before they send someone over here, I'd like to know whether or not the claim is covered. Because if it isn't covered, I may be able to find someone cheaper and go acquire the part rather than pay the copay and service cost. ..View less

thumbsup-imgHelpful
1 people found this review helpful
Icon

James Kaufman, North Bergen, NJ

On Mar 17, 2022

hwc-logo

My call was answered as soon as possible. When they received me, there was no time wasted. They took the time to respond to my inquiries. And, as a new member, I'll be fine if I have a problem at home. Thank you for assisting me. Service Plus is one of the best. I will recommend it to my friends and family members.

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Greenwell Marian, Passaic, NJ

On Mar 17, 2022

hwc-logo

The technician arrived on time, was kind, knew what he was doing, thoroughly explained everything, and performed an excellent job. He finished the job on schedule, was very clean, and cleaned up everything. He is someone I would recommend to everyone.

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Shawn Kelly, Vineland, NJ

On Mar 16, 2022

hwc-logo

The service that you all provided was excellent. The individual who came out was quite pleasant and got right to work fixing the problem. Service Plus did an excellent job. Because of the great quality of service provided, I will use you again in the future.

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Fedora Simson, Elizabethport, NJ

On Mar 15, 2022

hwc-logo

I had 10,000 men attempting to approach me, and one of them gave me the best bargain, which I accepted. It was quite easy to sign up with Service Plus, which makes me delighted. 

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Alexi Conso, Voorhees, NJ

On Mar 15, 2022

hwc-logo

Everything with Service Plus is fine. All of the information was clearly explained, and the pricing was reasonable. We now have the home protection we require, and we appreciate your time. 

thumbsup-imgHelpful
Be the first one to find this review helpful
Icon

Anony Mous, Trenton, NJ

On Mar 15, 2022

hwc-logo

The service technician arrived when they said they would and repaired my dryer with the replacement part. They were quite pleasant and courteous. I've filed another claim for my furnace, and he said he works on them, but I'm not sure whether you have them listed for this.

thumbsup-imgHelpful
Be the first one to find this review helpful

Ready to share your home warranty experience with ServicePlus Home Warranty? Click here to write your own review

https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020