Home Warranty Companies in New York

Review: The most recent issue was with my air conditioner this past summer. For some strange reason excess water was collection around the outside of one of my units. When the technician arrived he immediately knew what the problem was. To insure all was well before he told me anything, he checked the entire system. He insured the house was cooling properly and that airflow was as it should be. The bottom line is there was nothing wrong with my system, the sweat on the outside was normal. I have not had any problem, and after some advice the units run even better.

Review: Bought a Bosch dishwasher two years ago The door would not close becasue the rack would not close all the way. After 8 phone calls over several weeks, they finally offered to sell me a new center rack for over 100 dollars. I took the rack out and found that a plastic piece that worked with the upper rotating arm had been jamming up becasue of mineral deposits. Cleaned with CLR and it works fine. Worst case scenario would have been to spend 20 bucks on new arm and taken five minutes to replace it. These people are less than useless becasue they actually charged for the extended warranty, but refused to send a repairman out here to even look at the machine. Do not waste your money on this outfit.

Review: My most recent experience, within the past two weeks, was to speak to an American Home Shield representative. I wanted to know which vendors they contracted with for A/C. The representative was very professional, friendly and helpful.

Review: When ever I need HELP, American Home Shield is there to help me and my family. Our air conditioner went out and American Home Shield came to the rescue. Within hours the air conditioning company notified me and had set up an appointment to come to my house to fix our air conditioner. I thought it was going to be so expensive but instead it was only $75.00 and then like magic we had air conditioning in 90+ degree heat. It was MIRACLE. Thank you so much American Home Shield for saving our family from 90+ degrees of heat.

Review: I was not pleased with the service offered on my last call. Our drain line was stopped. I called and was told it would be some time before anyone could see about my problem. I called another company and they responded within hours. We have had a problem with our drain line before and have always had prompt service. the company you used this time was a different company.

Review: They are getting better as time goes on. I have been with them in present residence for six years. The customer service was not very good but has been considerably better over the last three years. They have paid out claims in a timely fashion. The turnaround on filing a claim and connecting with professional is a bit long. Probably depends on location.

Review: needed my ac replaced they came and put the work order and gave me a brand new ac unit, great fast expereince with ahs, the contractor was kindof slow but ahs got on them... they cam early Sat morning and had my ac running, great Cust service from ahs and im glad I decided to join,

Review: The service provider was polite, showed up when he said he would and made sure to tell me everything that he needed to do in order to repair my oven. While working on the appliance he made sure to protect my laminate floor against scratches and kept his work area very neat and clean. Even though he had to order a part, which took a day or two to get, he provided fast and efficient service.

Review: We have truly enjoyed our experience as members of the American Home Shield (AHS) program. We had to use our AHS warranty on several occassions this past year. The response we recieved after reporting a problem of our covered items proved very expedient and effiecient. We used both methods of contacting i.e. phone and website. The contractors selected for our situations have always displayed professionalism in their craft and timely service. The followup checks from AHS adds a friendly touch that gives us a sense that the program cares about us and the situaution we had experience. They ensured we had complete satisfaction on the service rendered and if they can help then and in the future with any of our warranty issues. We will always have this warranty as long as the outstanding service provided continues. HAVE A GREAT DAY.

Review: Very efficient and always courteous. Contractor contacted us in a timely manner. The problem was resolved in one appointment.

Review: The contractor was prompt to respond to my request for service. Contacted me before actual arrival, and was very polite, respectful and clean. His Customer Service skills were excellent, he was approachable, and knowledgeable. He provided answers to questions and provided explanation for the work he was doing. He never exhibited any impatience, which I greatly appreciated! We would love for his company to continue to provide service for our heating /air product. AHS made a good choice for vendor service! Thank you! Sincerely

Review: Everything about my most recent reason to contach AHS was top notch. I was able to use the online service request option without a hitch...it is easy to navigate and the choices provided pretty much covered everything I needed help with. A representative from the contractor's office called me within a couple of hours and talked with me more about the problem I was having and even had me try a few things myself to resolve my issue. Once this was done, she offered me a few options for the technician's visit, etc. He was on time, very friendly and went right to work to fix the problem. I did a follow up survey at the time and reported pretty much the same as I did here. My experiences over the years with AHS have all been good ones. Thank you for providing peace of mind to me as a homeowner.

Review: Needing an electrician on a holiday is no fun, but American Home Shield came through and saved the day for us! The contractor called soon after receiving notice, and we were able to resolve the problem in a very short time. Everything was professional and efficient. My power was restored, and I was able to finish my cooking in time for dinner!

Review: My 3 year old Bosch oven died a few days before Christmas while trying to bake my holiday cookies. Usually we do not purchase extended warranties on appliances but considering the price of the stove, this time we did. I checked the warranty and to my dismay discovered the warranty was three days out of date. I called Lowes repair and was told they would return my call within the next few days and of course I did not believe them. SURPRISE...I was called by Lowes and was told that their warranty is honored 30 days after the expiration date. I expected Lowes would send a repair person, hopefully in time to complete my cookies but instead, being that our area has no qualified Bosch repair person available, (we live in a very rural area) Lowes will buy back the oven for full purchase price. Received a check a few days later for every penny I paid for the stove including tax. Christmas cookies were very good. Thank you Lowes

Review: We have used AHS for several years and, for the most part, have been pleased with their service. However, last January (2013) our dishwasher would not drain properly leaving a pool of icky water in the bottom. We called AHS which promptly sent a technician. Needless to say it took 5 visits with several replacement parts ordered (some more than once) for the issue to be resolved. Specifically, the techs came out 18 Jan, 30 Jan, 6 Feb, 26 Feb, and 6 Mar before the dishwasher was "fixed." So, for all this time, we had little to no use of the dishwasher. In addition, according to the receipts, AHS spent approximately $1000 in parts and labor to repair the dishwasher. We felt this was silly, because they could have bought us 2 basic or one awesome new one for that price. Moving along to Sep 2013, we have the very same problem with this dishwasher--icky water not draining. We call AHS. They, again, promptly send technician, who came today. Technician says they will have to replace several parts at a total cost (with labor)of 631.09. MOST OF THE PARTS, except for some door springs costing $15, ARE THE SAME PARTS THAT WERE REPLACED JAN-MAR! I ask what sense does this make? The technician says he doesn't know why they (AHS) don't just replace it, takes my $100 deductible, and leaves. I call AHS, and after holding for an eternity, finally speak with the representative. I explain the situation and that by the time they "fix" the dishwasher this time, they could have bought us several new dishwashers. She informs me that as long as the tech tells them it is a "good repair" that they will not replace the appliance. It boggles my mind!!! Why would they pay $531.09 (631.09-100 deductible) to AGAIN repair a dishwasher they just spent $1000 to repair less than a year ago, replacing the very same parts? Just replace the darn thing!!! Is it a communication thing between them and the technician? Should they define better what "good repair" is? I assume the first three techs that came to fix it all thought it was a "good repair" until it broke again. I am very frustrated with this situation, mostly because they are spending good money after bad on a machine where a "good repair" may only last days, weeks, or months. Why would any sane company spend almost $2000 to keep fixing a dishwasher that is probably over 10 years old? It is also causing me inconvenience, money, and time. If anyone from AHS can explain this to me logically, I'd be awful happy to hear it.

Review: We have had AHS for several years and have received pretty good service up until now when we really need it the most. Our furnace has not been working correctly for the past 6 days in the coldest February! Negative and single digit temperatures. Looks like many other customers on here had similar experiences that we are having now. We have been getting the run around all week. Each time we call the customer service area (and we have called no less than 8 times this week) we get a different response. We have asked several times for someone to call us back. And we have not received a call back at all on this claim. Very frustrating. We called again this morning and were told that the Purchasing dept. does not work weekends. That is supposedly where our claim is. Well here is the weekend and we have subpar heat in one of the coldest February's. We also asked that a supervisor call us back and no call back again. Our furnace is not working for the 6th. night now. Getting the run around and different stories is beyond frustrating. They received our payment on time but I guess service on their end when we need it is not important. We would never refer this company. Already have a call into our realtor as well who referred us.

Review: My heat went out one of the coldest day of the year and I called American Home Shield. The customer service person that answered the phone was very friendly and helpful. She was concern about the temperature in my home and I told her I had a space heater. She said she would call someone to come out and if they were not available she would contact another contractor. The contractor called and told me what time he would be at my home. He came and had to go buy an part and he said he would be right back to put in the part. The whole process was handled with concern and care.

Review: I have utilized the services of 4-5 contractors referred by American Home Shield. I had electrical, heating, air condition and pluming services completed at my house. Each of the contractors have been very professional and arrived at the designated appointment time. The services that they provided were commendable and completed in a timely and efficient manner. The contractors were very knowledgeable about their area of expertise. They provided very valuable information, educating me about how to take the proper care necessary to improve the efficiency and longevity of my equipment(kitchen appliances, ceiling fans and outside lights, heating unit and air condition). I have been very please with American Home Shield and have recommended the company to some relatives, friends and co-workers. My plan fits into my monthly budget and has helped me save lots of money!

Review: Warning - Do not trust American Home Shield. 1. AHS will not honor their contract by interpreting their contract in ways to deny your claim. 2. AHS is very disorganized where when they deny your claim, different representatives will give you different reasons and will even tell you the previous reason was incorrect. 3. AHS avoids ways to be sued by requiring you to go through arbitration with a company they selected and this company will first charge you $200 to just file the dispute. Thus AHS set up this method to intentionally discourage any disputes. My recommendation is to AVOID American Home Shield. When first signing up, AHS will tell you that other warranty companies would give you the run around if you make a claim which is exactly what AHS will do. They will make their warranty sound very easy and that they will repair whatever breaks. But this is NOT the case. AHS will do everything they can to deny your claim and avoid their responsibility. There were a few class action lawsuits against AHS for bad business practices. If you have a bad experience share your story by sending an email to [email protected]

Review: I've had very great experiences with your company. I have 3 of my rentals protected by AHS and couldn't ask for anything more. I've had heater and AC services done. Also electrical services and am completely satisfied with all. Thank you very much