Home Warranty Companies in New York

Review: Our contractor did introduce himself and he was dressed in promotional attire for his company. The company did send him out in a quick response, since we were having the same issue with the air conditioner and it was over 100 degrees that week. The contractor did go over all possibly solutions and made sure that I understood them before he left. He never talked down to me or try to sell me anything extra.

Review: The contractor was prompt to respond to my request for service. Contacted me before actual arrival, and was very polite, respectful and clean. His Customer Service skills were excellent, he was approachable, and knowledgeable. He provided answers to questions and provided explanation for the work he was doing. He never exhibited any impatience, which I greatly appreciated! We would love for his company to continue to provide service for our heating /air product. AHS made a good choice for vendor service! Thank you! Sincerely

Review: The contractor called and arranged a time. The contractor arrived on time fo appointment. He repaired one toilet the same day, but the other toilet needed more than repair, so he had to arrange another appointment. The toilet needed a part, that he replaced that day. The contractor was very courteous and helpful. He explained the procedure to repair and replace parts to me.

Review: after reporting a problem and request for service, it is very common to hear from the assigned contractor within a few hours to schedule a time for service. it is also not uncommon to have a contractor say that American home shield is the best company in this field of home repair insurance. most of the contactors I have dealt with have been very skilled and good at their specific trade.

Review: We have appreciated everything about American Home Shield-from the notification to AHS that we had a problem to the completion of the work by the contractor. Everyone in customer service has been most accommodating and interested in the resolution of our problem. The contractor's response was timely and the work was done in a professional and appropriate manner. Every detail was explained to us and the work was done within the time frame they promised. Great job, American Home Shield! We renewed our contract for next year with no reservations!

Review: I had a clogged pipe and I couldn't do my washing. So I got on the computer went to American Home Shield web site, to my account and entered my problem, that was on Saturday, on Monday the plumber called and came on Tuesday, afternoon and fixed my problem. Thank You.

Review: They are getting better as time goes on. I have been with them in present residence for six years. The customer service was not very good but has been considerably better over the last three years. They have paid out claims in a timely fashion. The turnaround on filing a claim and connecting with professional is a bit long. Probably depends on location.

Review: My contractor showed up on time and quickly diagnosed and repaired my washer. I have had this same contractor previously. Each time, he arrives within the timeframe agreed, is always professionally dressed and makes recommendations on how to extend the life of my appliances.

Review: When my disposal "died" suddenly, I was very pleased with the prompt response of the contractor sent by AHS. He was "on time" (always important), worked so quickly (including total cleanup) that I was totally taken by surprise (but of course, pleasantly surprised) when he was done and ready to go.

Review: Omg!! Everyone was so nice and efficient. Discount Contractors were the best!!! He was very polite and professional. He fixed both my kitchen faucet and toilet with ease.

Review: In the past ten years we have owned two houses and we have contracted with American Home Shield for each property. With the major expenses that can occur during home ownership, American Home Shield has definitely paid for itself. The contractors that have entered our home have been timely and professional and our problems have always been resolved quickly and fairly. Having American Home Shield is worth its weight in gold.

Review: I placed a service call to repair a dishwasher. AHS sent me the phone number of the tech and his email. The phone number was disconnected and the email address was not valid. It is almost 2 weeks since the service all was placed. I called no less than 6 times in the past 7 days. I am currently on hold with an agent for well over 37 minutes.

Review: I have been a client of Home shield for many years and every time that I have had a problem with any appliance they been very prompt in sending the RIGHT technician, Every one of this technicians have ben knowledgeable of the job at hand, they ben able to take care of the problem the same day or ben able to order the part and have it deliver with in 36 hrs. They never live a mess they pick up every thing and live my house the way they found it. It is a comfort to know they are a phone call away . THANK YOU

Review: We have had AHS for 3 years since we purchased the home. They would send the wrong repair person half the time, horrible vendors 3/4 the time and rude customer service and vendors. We bought a 40 year old home and a they replaced a few things after arguing with them so they dumped us. LOL.... They should have class action lawsuits filed against them for FRAUD

Review: Bought a Bosch dishwasher two years ago The door would not close becasue the rack would not close all the way. After 8 phone calls over several weeks, they finally offered to sell me a new center rack for over 100 dollars. I took the rack out and found that a plastic piece that worked with the upper rotating arm had been jamming up becasue of mineral deposits. Cleaned with CLR and it works fine. Worst case scenario would have been to spend 20 bucks on new arm and taken five minutes to replace it. These people are less than useless becasue they actually charged for the extended warranty, but refused to send a repairman out here to even look at the machine. Do not waste your money on this outfit.

Review: I was most satisfied. I had prompt response to my plumbing problem. Needed a new water heater. The contractor was very capable and courteous. He did a quick and good job assessing the problem and was back with new water heater, well installed and worked hard in intense heat to get it done. He and his helper left the site very clean. I would recommend the contractor and AHS anytime.

Review: The representative at AHS was very courteous and efficient. She quickly verified my contract then scheduled my appointment. I was notified by phone when the contractor was on his way. He was on time and quickly identified the problem. then ordered the part needed. A return service call would be made at no additional charge to install the part. the contractor presented a neat & clean appearance, as well as, a professional yet friendly attitude at both trips, the identity and resolving the the dishwasher's problem. He ran a short cycle on the dishwasher to be sure it worked as it should.

Review: This can\'t be any easier. I opened up a service ticket on-line. Someone called within the hour. The next day, a very polite service technician shows up. Asks to confirm the issues we had with our heating system. Explains everything he will do to remedy after he looked at the problem. Left and came back 2 hours later with whatever parts he needed to replace. Problem solved. What else do you need from a service agreement? Great. quick, quality service ...

Review: The contractor arrived as scheduled & was pleasant in nature as he informed us that the jets on our tub were leaking & that was not covered under our contract.

Review: American Home Shield has given me some peace with my problems in my home. The home I bought / was not in as good a shape as I was told by the sellers real estate agent. My agent recommended me to / get American Home Shield. I did and was glad. Had more issues and was able to call or go on line to get / a qualitfied service agent out within a reasonable amount of time. I live 600 miles away my daughter is renting the house so I am not able to just look at the issues as easy as if I am living there my self.