Best Home Warranty Companies In New York (2023)

James Garland, Fredonia

On Jan 04, 2023

Lowe's Appliance Extended Warranty

Lowes extended warranty protection plans suck. I purchased a plan for my refrigerator and have made three attempts to get service and all I get is the runaround and promises. The people at 1-800-865-54** sound convincing when talking and dish out lip service saying that we’ll escalate your claim, and someone will be contacting you within 1 or 2 ...View Morebusiness days. All nothing but bullcrap. I started my claim on 12/06/22 and still haven’t been contacted by the repair service. The service team at 866-576-16** are useless as well. Im very disappointed with Lowes. View Less

Margaret, Huntington

On Dec 16, 2022

Lowe's Appliance Extended Warranty

We purchased Samsung dryer only 1.5 years ago and it stopped drying. We purchased 5 year warranty, but it took 2 weeks for Samsung to get someone out, and the service provider was unreliable and unresponsive and took another 2 weeks to get necessary part. Our hands have been tied and would never purchase warranty with Lowes again. Much easier and ...View Morecheaper in end to just get repair guy.View Less

Jill Egan, Ogdensburg

On Dec 09, 2022

Lowe's Appliance Extended Warranty

I will NEVER buy another appliance from Lowe’s. My 14 month old washing machine has not been working for almost 3 months. Repair service can only come on Thursdays and has been here nearly every Thursday and still have not resolved the problem. Repair service says Lowe’s needs to replace our machine. Lowe’s Warrenty department refuses, sayin...View Moreg the drum needs to be replaced. Their local repair service says they can’t do that. We live in a rural area and there IS no one else. Our local Lowe’s manager is usually Missing In Action. Today we just gave up and bought a new one from a local appliance dealer. This isn’t an isolated incident, we know of two others who have had similar incidents with their washers in our area. Husband and I are in our 80’s and don’t need this hassle. Shame on Lowe’s!!! View Less

Alex Fridlyand, Elizaville

On Dec 08, 2022

Lowe's Appliance Extended Warranty

Lowe\'s Appliance Extended Warranty is a fraud. We had no refrigerator for 9 weeks. First it was 4 week waiting time to get a technician. After that they shipped wrong parts and packaged the motherboard in such a sloppy way that it was damaged. Their phone customer service is useless.

Michael Miranda, Mount Tremper

On Nov 22, 2022

Lowe's Appliance Extended Warranty

It works, only because appliances don’t last long. Figure the cost of your purchase with the price of the warranty added and maybe you will get 5 yrs. out of it. Big problem is their outsourcing customer service to Asia. I did get a quick appointment and was told that it was scheduled between 8:00AM and 5:00PM, but they gave me a number to f...View Moreind out where the serviceman was an when he taught he would get here. The number was simply for LG who had nothing to do with the repair. Also I would get an e-mail confirmation: Never got. Called Lowe directly and the woman could not help at all. I sit here at 2:00PM not knowing if he will show up. I know that Lowes saves money by outsourcing to Asia, because they pay their workers 10 cents on the Dollar. Don’t trust their communications or promises. BTW my dryer is only 15 months oldView Less

williams, New York

On Nov 15, 2022

Cinch Home Services

This company is a BIG RIPOFF! The technician never show up to do the work. They only schedule appointments they know they will not fulfill. They are a BIG NO SHOW!!!! they don\'t even give the courtesy of a call. They don\'t show up to do the work, only take your money and run.

Sharon Klyn, Selden

On Oct 25, 2022

American Home Shield (AHS)

AHS has not honored my request to fix or replace my dish since August 24, 2022. Apparently, AHS gives the same excuses, they don\'t have the part any longer even though my whirlpool dishwasher is only 2-year-old. They are not an honorable company. Agents keep me on the phone for unreasonable amount of time or 1 agent simply lied to me.

Jim, Mayfield

On Aug 23, 2022

Lowe's Appliance Extended Warranty

It really sucks! 1 month with no fridge and still waiting! Had to buy a new one. Weeks for an appointment and weeks to try and find parts. Said use a cooler with ice!

Natalie collins , Center Moriches

On Aug 22, 2022

Lowe's Appliance Extended Warranty

Worst worst worst company I’ve ever dealt with took HOURS on the phone to get an apt then waited another month and took hours more to get an apt to have the repair man back He told me to have the part delivered to my house but the company said it wasn’t necessary the repair man showed up today with no replacement part I will never buy another a...View Moreppliance from Lowes just because their PP STINKS! View Less

Lori Wheeler, Copenhagen

On Jun 29, 2022

Lowe's Appliance Extended Warranty

Absolutely not worth the stress they put you through they did not show up to repair and then wanted to come a month later had to remove the washing machine because the water smelt bad and we inform them that they are going to have to pick it up to go fix it because of the stagnant water they refused I’ve been fighting with them for three months ...View MoreThen they don’t wanna repair it and they want to refund the money I paid for the insurance and they gave me an email address that does not work I got disconnected several times Absolutely a nightmare for a $900 washing machineView Less

Angela Luther, North Collins

On Jun 28, 2022

American Home Shield (AHS)

If I could give zero stars in every category, I would. We needed our central air looked at and tried making arrangements in March, but there are only 2 contractors in our area that accept AHS. One of them wouldn’t even put us on their schedule, claiming that AHS wouldn’t authorize them to do so. When we called, AHS would just say that they did ...View Moregive authorization, so we never got anywhere. The other contractor, at first, wouldn’t even agree to come out because we “live too far for where they’re willing to go”. We finally managed to convince them otherwise, after explaining that the only other contractor who accepts AHS was being difficult. Two days before our appointment, they cancelled saying that they had Covid. We rescheduled for the soonest available, which was three weeks out. The DAY BEFORE the appointment, which was supposed to be on June 27, they cancelled us because they were “overbooked for the rest of the season”. We reached out to AHS to cancel and be refunded. Our policy was cancelled, but not without a hefty fee and with no reimbursement for the service we never received. We were transferred from one level of management to another, to no avail. Overall, we’re out $400 for absolutely nothing. If you ask me, this is pure theft. DO NOT USE THIS COMPANY!View Less

Brenda Coates, Canaseraga

On May 23, 2022

American Home Shield (AHS)

My request for AC service was given a quick appointment. The tech was on time and efficiently repaired everything. He gave me pointers on when to change my furnace filters as well as answering other questions. He was very respectful and thanked me for being so nice too.

Komalan Kunjupillai, New City

On Apr 26, 2022

American Home Shield (AHS)

this was the first one .iam fullysatified .good customer service .qulified technisions. a job welldone .thank you very much.american home shield is a good investment .hopr we will have good time together.

Tony, Medford

On Apr 19, 2022

American Home Shield (AHS)

Sink backup fixed, but the caulking was horrible, messy and missing spots. Really lousy job from the first visit never corrected the problem. It is an eye sore and nothing was done about it

Akhtab Abdullah, Cortlandt Manor

On Apr 11, 2022

American Home Shield (AHS)

The work far exceeded my expectations. Great service. We placed the call for service and a technician came the following day. He was thorough in explaining what the trouble was and wasted no time in solving it. Please only refer this company for any heating and cooling issues I may call about!

Corey Bailey, Albany

On Apr 04, 2022

American Home Shield (AHS)

We’ve been customers for a few years now and very happy with AHS. We have peace of mind that our major appliances are covered and will get fixed. The representative from AHS was very helpful and went above and beyond. Our recent experience was for our old clothes washer, an experienced repair rep came out and had the knowledge and experience, fix...View Moreed it and it works just like new. They were really nice and attention to detail/cleanliness. View Less

Micky Mcphearson, Brooklyn

On Nov 24, 2021

First Premier Home Warranty

I called home First Premier Home Warranty to file a claim and it was one of the nicest experiences I have ever had. I was so frustrated about the problem I called about. The claim representative T**** really made it easy for me to understand everything and put my mind at ease. Within a few hours he had a technician at my house diagnosing my washin...View Moreg machine, after the diagnosis our lovely technician called the authorization department at First Premier and had it approved within minutes!! Very satisfied with this company. I definitely recommend them!View Less

Syedur Chowdhury, New Hyde Park

On Oct 31, 2021

Cinch Home Services

I am with this home service for more than one and half year. This year on Memorial Day weekend found central air conditioner was not working. After few weeks they sent technicians to solve the problem. Those technicians failed. Then Cinch instructed me to call the manufacturer of the unit. They found wrongdoing by the previous technicians and Cinch...View More declined to pay their visit and job assignment. I didn’t have air conditioner during summer when temperature was more than 90 degree Fahrenheit. Now during cold I don’t have heat (the unit is combined air conditioner and furnace). Now I am with the better business bureau. Waiting and suffering from the negligence by this home service company. If there were options of giving minus star, I would give them minus 5 star. View Less

Mark Jurek, New York

On Oct 19, 2021

First Premier Home Warranty

My experience is from more than 1 property I purchased the warranty on. Called in for assistan e on 3 claims, all 3 denied. Not to mention all the time lost calling in to get updates, long hold times listening to music. When I was upset about their denial they used threatening language with me.

Stephanie Jarrett, New York

On Oct 04, 2021

American Home Shield (AHS)

I have been without a refrigerator since June and calling weekly.I’ve rescheduled appts one contractor after the other no shows from the contractor, lie after lie about someone will call you back, 1 offer for 600 value for my refrigerator that I paid 1600 for, contractor reported to AHS to just replace the refrigerator since July parts were ord...View Moreered not all arrived so was told that’s why the technician hasn’t shown up told parts were reordered. My husband had a heart attack neighbors have been nice enough to keep medications for us in their refrigerator customer service representatives place you hold (D****** like she told me like W*****O* )don’t return to the call for or pretending as if there is a technical difficulty you can hear roosters crowing in the back ground. Promises have been made to refund me of the fee I was charged and for food reimbursement not on my account as of September. I’m been charged monthly every since June and nothing has taken place to this day. Will call everyday until something is done that’s why some of the surveys have been scored as such due to the services I’m receiving POOR ........agent name T***** he assured me he placed an claim in the system for the refrigerator to be placed well let’s see how this will go because yesterday that’s the same thing the agent from S**** said that referred me to a supervisor R***. When I spoke with a supervisor F***** last week from S**** he placed in the system and sent me a request that due to the parts ordered had taken more than 21 days AHS would receive a authorization notice to consider well AHS stated they didn’t see it but I have it in my email when I tell you this back and forth for 3 months for services paid every month has been a MESS....... Cooperate office is the same number for everything so I guess the president if still R** will ever know this company has the worst reputation in the world.........View Less

Charles Grimes, Peconic

On Jul 10, 2021

Lowe's Appliance Extended Warranty

Lowe\'s Extended Warranty program is a fraudulent scam. They were unable to repair the covered dishwasher. So they promised to refund the purchase per the warranty. They alleged that a Lowe\'s gift card in the refund amount was sent out. Never arrived. They alleged that a replacement gift card in the refund amount was sent out. Never received. They...View More alleged that a check in the refund amount was sent out. Never received. They alleged a replacement check in the refund amount was sent out. Never received. Having gone months without a dishwasher, we purchased a new one. They were, per the warranty, supposed to install the new one for free. They charged me. Lowe's is fraudulently failing to honor their extended warranty. View Less

Bruce, Long Island City

On May 03, 2021

Lowe's Appliance Extended Warranty

You make this stuff up as to how incompetent lowes is. I schedule a microwave to be repaired. I live in NYC and they schedule a repair company in Alabama to come to my apt. I spend 90 minutes straightening this out. I went through hell just getting the microwave 3 years ago. Thats another epic story. They schedule another company but they slam...View More down the phone on me when I ask that they have to send a copy of their liability insurance to my management office. Never again. I have had nothing but problems when ordering things from them. NEVER AGAINView Less

Jeff, Victor

On Apr 24, 2021

Lowe's Appliance Extended Warranty

Terrible. Awful. We had service technicians out to service the refrigerator at least 5-7 times (I lost count) and they never fixed the problem. The last technician came out Jan 20th and it stopped working again less than 3 months later. When I called back again they said the extended warranty had since expired and would not send someone again, des...View Morepite the fact the problem was not fixed. Do not shop at Lowe’s and definitely do not buy their extended warranties. Stay away from ** refrigerators as well.View Less

Matt Thompson, Norwich

On Mar 25, 2021

Lowe's Appliance Extended Warranty

An hour and fifteen minutes waiting on the phone. Nobody picked up as I drove to Lowes and talked to Customer Service. Hopefully the person who is supposed to get a hold of us (who also happens to be a friend of my wifes, which we did not know at the time) will contact us tomorrow with more info. But so far this warranty is absolutely useless, sin...View Morece we cant actually talk to anyone. First I tried *-***-**LOWES, and while on hold I used the text option, which told us to call *-***-**LOWES, which is the exact same thing. Terrible.View Less

Victoria, Clifton Park

On Mar 13, 2021

American Home Shield (AHS)

I just purchased the American Home Shield ("AHS") Warranty in November 2020 and had to use it in March 2021. My garage door chain suddenly broke and so my automatic garage door opener would not work. I called AHS and was given the mane of a local contractor who would contact me within 24hrs and did so. The contractor, Mr. ******* (owner), was very...View More cordial and set up a time for his technician to come to my house. The technician, ****, arrived on time, diagnosed my problem and said he would have to come back b/c he did not have all of the parts. I liked **** and was comfortable with him so I requested he be the repairman to come back and do the work. I only had to wait one extra day due to my request as he was off the next day. He came back, installed the new garage door opener, explained all the details to me and stayed to help me reprogram my remote and outside panel. I am very satisfied with AMH and also with ******* Company. My first experience was easy and took no time to have the repair done. I highly recommend AHS. Thank you for great service and for the great contractors you sent to my home.View Less