New York Home Warranty Companies

Review: The best service, support and professional staff i have ever had the pleasure of working with.

Review: I’ve been a customer for almost 20 years. That speaks for itself. As long as I own a house I’ll be a customer

Review: Despite all the negative reviews here, I had the exact opposite experience. I always buy a protection plan for my washers because I never fail to get my money back. My washer does double duty within its life span, and I am hard on them, bulky items, small loads, going off balance despite my best efforts to not. When my Whirlpool Duet washer started pulling up lame with a leak, loud racket when spinning out, electronic control board freaking out (but still running!) the tech came as scheduled, was knowledgeable, fixed what he could, said it was likely the cost was too much and Lowe\'s would reimburse full purchase price. That\'s exactly what happened, gift card is in the mail. The smallest negative I could say is the time to get that gift card in the mail and receive, but luckily the washer is still going. Wish they would send it by email. I would rebuy that washer again, it is a tough cookie. But Lowe\'s will see me buy another more expensive washer from them as soon as the card arrives and make some of that reimbursement back. Totally satisfied. Will buy another Plan.

Review: My heating system suddenly started leaking water from a pressure valve. I started the claim process on line and was pleasantly surprised at the quick response from AHS. The repair was assigned and a technician was assigned. Josh from Climate Brothers was professional and diagnosed the problem, estimated the return date and kept in communication with me. They returned and repaired the issue. I am very pleased with both AHS and Climate Brothers.

Review: I won’t even give them one star. Within one year my ice maker to my refrigerator broke. I had it service five times already and have been inconvenient by taking my food out every time they come to serve it. I have a five year warranty and was told if they can’t fix it by the forth time I can change it for another one. Today I learn the ice maker is not included unless it broke down three time within the month you bought it. They did not give me a warranty booklet. I suggest for everyone to make sure you know what your warranty covers. Don’t listen to the fast talking sales person.

Review: Absolutely HORRIBLE!! My son who is currently in the military bought his first house, he purchased the AHS warranty, he has had issues with his heating/AC unit since December, as of today he STILL HAS NO HEAT!! 3 different contractors, and over 12 visits..over 800 out of pocket expenses, Electric bills are over 600 a month due to having to use electric heaters...As his power of attorney and him being in the military I have tried on numerous occasions to rectify things...EVERY time they "fix something" it is no more than a day or so when something else is wrong....FRUSTRATED Navy DAD!!!!

Review: My 3 year old Bosch oven died a few days before Christmas while trying to bake my holiday cookies. Usually we do not purchase extended warranties on appliances but considering the price of the stove, this time we did. I checked the warranty and to my dismay discovered the warranty was three days out of date. I called Lowes repair and was told they would return my call within the next few days and of course I did not believe them. SURPRISE...I was called by Lowes and was told that their warranty is honored 30 days after the expiration date. I expected Lowes would send a repair person, hopefully in time to complete my cookies but instead, being that our area has no qualified Bosch repair person available, (we live in a very rural area) Lowes will buy back the oven for full purchase price. Received a check a few days later for every penny I paid for the stove including tax. Christmas cookies were very good. Thank you Lowes

Review: Absolutely Awesome Company!

Review: I had a leaking 80 gallon water heater that I called AHS for. They told me that my water heater was not completely covered as per my contract because it was a larger model. I asked them to tell me where it said that in the contract and they said it didn\'t but that is all they were going to do. I talked to several people and they said that it didn\'t matter what my contract said, that they would only cover a 50 gallon cheaper version. In addition, the first contractor they called never called me. Nor did AHS to check on the work. I called back to get another contractor and got a second company and still had to reach out to them 48 hours later. No one from AHS ever called me to check on anything with the repair. Even the second company that they sent had a lot of issues and it took 6 days to get the problem fixed after the initial contact with the second company. I told AHS that i wanted to cancel my account and apparently that was never processed and they continued to rack up a balance saying I owed $175 to them. I am now waiting to for a email to let me know what the status of that is. If I am required to be held to their contract, so should they!!!!!!!!

Review: I have my fridge. on repair since Sept/ 28 and the its not fixed. The amount of time on hold is not acceptable. technician has been to my house more than 5 times with no resolution.

Review: Nothing but the Run Around, My Central Air was leaking causing 3 ceilings to drop. Called AHS, and the first A.C Contractor never called to make an appointment, I called him to make and appointment and I did, the day before I called to verify, he got Nasty and hung up on my wife. I also thought the ceiling\'s were covered as mentioned when I first signed up, only to find out they are not. The second company stated they would be here between 1 and 6, never gave me an estimated time, and I had to wait until they arrived at 9 at night, 3 hours after the scheduled window only to have to come back because they didn\'t have any parts to make the repairs I called earlier in the day (Today) for the second appointment and they guaranteed between 1 and 6 it is now 9:00, I\'am still waiting I called them numerous times no answer to their phone and I called AHS and Waited for an operator for 20 minutes . after finally getting through she said she would try calling the company and after getting through wasn\'t able to leave a voicemail due to the Mailbox being full. she then told me she was going to leave an Email and I have to wait for the response I accidently called American Home service when I googled the number for American Home Shield and someone picked up right away, I think I may be changing Companies.

Review: Very easy to set this up on a house I was selling. 1 item came up while I was living in new state & HVAC guy was able to respond very quickly & make a quality repair that allowed me to sell the house the next day.

Review: Absolutely disgusted! It has been over a month and still my ice dispenser has not been replaced. I call the Local contractor for Lowe’s they blame Lowe’s and say the part still hasn’t shipped! Even if that is the case no one As ever reached out to me to tell me that it even update me! I call Lowe’s multiple time and each time they ay there are no notes. They offer me a buyout but I just want fridge fixed! Honestly please save yourself from this non needed frustration and agitation, not worth it. All Lowe’s want is for you to purchase their product after that your on youyour own. One last thing their local contractors are rude, nasty, and, incompetent as is Lowe’s.

Review: My auto renew contract was not renewed without notice. When I called I was told 45 days had elapsed and I could renew at a significantly higher rate which amounted to and almost 50% increase to my previous year\'s premium along with a 30 day waiting period for any claims. After searching I found there were cheaper warranty companies with better customer service reputations that American Home Shield.

Review: This can\'t be any easier. I opened up a service ticket on-line. Someone called within the hour. The next day, a very polite service technician shows up. Asks to confirm the issues we had with our heating system. Explains everything he will do to remedy after he looked at the problem. Left and came back 2 hours later with whatever parts he needed to replace. Problem solved. What else do you need from a service agreement? Great. quick, quality service ...

Review: Very happy with the quality of its repair people and policy of free revisit if same problem persists within 30 days

Review: Pésima atención en mi última llamada . El personal no está capacitado Con información actualizada y persona mentirosa

Review: I have had to use this service at least twice poet test since I\'ve had it. I\'ve always received great quality repairs by licensed service companies. It ous well worth the premium because in each instance, the first repair would have cost more than my yearly premium. I\'ve had appliances replaced, plumbing repaired, faucets replaced and more.

Review: clean efficient and solved the problem

Review: I would like to say that we were thrilled with the service we received yesterday. Your customer service representative Mona was great, very informative and made it all happen quickly. We had no heat in the house and it was 15 degrees. She set up appointment, called to confirm and gave us the informaiton. The gentleman you sent from Controlled Climates was also great. He called immediately to confirm the appointment and was at the house within an hour. He knew exactly what was wrong, had the part in his truck and fixed the problem. We are warm and cozy thanks to you. Thank you for this quality of service and care.