Home Warranty Companies in Wisconsin

Review: Problem was resolved in a timely and effective manner. I have no complaints regarding services rendered. In fact I always refer American Shields to my Family and friends when they have had problems with their appliances due to my experience.

Review: We contacted American Home Shield when our air conditioner wasn't cooling the house. AHS contacted a contractor and they called us the next business day. The contractor was friendly, professional and efficient. He told us what our problem was and that he would have to order a part and when he would be back. He was mostly working outside but cleaned up after himself. He finished when he said he would. He had to install a new motor in our air conditioner and it works great now. I would use this contractor again.

Review: My last interaction with American Home Shield is when I had a leak within the interior air conditioner unit. The company that was sent out was good. The repairman was friendly, clean, talkative, and on time. He took care of the problem, as he believed. I had to call them again when the problem continued. He again was prompt and dug into the unit to find that the problem was somewhat different than previously thought.. Even though damage was done to my pique floor due to the original leak I was able to contain it until the second visit. He took the time to clean out the unit and scrap the interior. There was no charge for the second visit. / Home Shield saved me money. / I don't use the service often but it is good to know that it is available when needed.

Review: Hello I am writing this review due to the great service that I received from AHS. First I want to say, that I have only been with AHS for less than a month, so when I started having problems with my furnace I thought I was in serious trouble. However after speaking to the representative at AHS, she reassured me that they would get the problem taken care of. And within 24hrs my furnace was fixed!! "WOW" I never imagined it being fixed so promptly. I also want to thank the service guy Tony from Affordable Heating and Air Conditioning, he was timely and very knowledgeable. So once again my husband and I want to thank everyone who was involved in this service call, we will definitely be recommending AHS to our family and friends. Thank you Mr and Mrs Rockingham

Review: Recently called in the dishwasher--the pump\'s motor had gone out. Everything worked as expected and the repair happened as scheduled.

Review: We had a problem with our heat pump. It was in the middle of the heat season so the contractor assigned to us was very busy seeing to air conditioning needs across the community. We made do with fans for a week or so but we are both senior citizens and the absence of AC was a bit difficult. When the contractor arrived, we found him to be very professional and knew his business. He tried charging the unit which was unsuccessful. He recommended a replacement which was then ordered. Unfortunately, the person ordering did not order the correct equipment and we had to wait a week longer for the right unit. Once it arrived, it was installed immediately and the result was wonderful.

Review: Our washing machine had broken down so we called and scheduled a repair. Our repair man was on time and very helpful. Our washing machine was operating as if new within an hour. We would not have know how to fix the problem so we would have bought a new machine of it were not for our service plan.

Review: My dryer was making awful noises. Thought I was going to have to replace it. The repairman came, took things apart and found some sticks. Who knows how they got there. The dryer is. Ow quiet and working great!

Review: Had to use warranty 2x so far. Both times I received excellent customer, technician service, and professionalism.

Review: The contractor that was selected to repair our hvac system was very good. The technician was able to identify and correct the problem quickly. Others we have used in the past were not able to do the work properly.

Review: Very happy with AHS. I\'ve had other home warranty companies in the past and have always returned to AHS! I would highly recommend them.

Review: the last service call was for our garage door, they were wonderful and timely. I would recommend them. i did have some issues with customer service. i had received a letter stating i was eligible for a free service visit, so i told the garage door person that you alll would pay them the service fee. then i get a bill saying i owe 75 dollars for the service fee??? so i had to call customer service again to get this straightened out....i think i did get straighted out.....so now i am waiting for a letter to REnew my contract for another year.......so am i going to get a renewal bill?? other than that, i have been with AMS for several years and ihave highly recommended you all. I know for a fact that i have had at least three friends sign up due to my recommendation...

Review: While we are admittedly a new customer we had zero issues with any of the process from call in to completion. AHS gives you exactly what they say they will. We went with the 3x3 Combo plan. Having had other home warranty companies that charged a lot more for a lot less I would recommend this company..

Review: On Thursday March 5, 2015 I was visiting my mom who was recovering from a knee replacement. I went to the garage and the sump pump malfunctioned around 2:30pm and I called AHS. They contacted Myers Plumbing and at 5:00pm the plumber called and told me he'd be there the next morning at 8:30am.. he came and replaced the sump pump.

Review: Arranging for a specialist to visit my home to repair the hot water issue was easy. A specialist called within an hour of my call to AHS. He was friendly and professional as well as knowledgeable. He offered a tip for preventing the problem from occurring again. We certainly appreciated that tip!

Review: this service was an AC issue- the service provider called within a few hours of my request and came 1 day earlier than the time they told me(which was greatly appreciated). They completed the task in a timely manner. I was very satisfied.

Review: I requested service for plumbing issues. On the initial visit the plumber came and informed me of the work that need to be done and reported it to AHS and they initially denied it. The work requested was for a bath tubs waste and drain, leaks, and stoppage. I called into AHS I had to wait in the que for at least 15 minutes before I was able to speak with a representative. When I explained to him that I was denied service for items listed on my coverage plan he told me that I was denied in error. I was placed on hold so he could research the matter more and then was told he would call me back when he speaks with the team lead. He did call me back to let me know he had not received an answer and would call me back once he does. I never received that second call. The plumber call me back to set up an appointment because it was covered. (The contract has those items specifically listed as covered items, so I am not sure why it was originally denied). Once it was approved the plumber came out to make the repair and while he was working in my upstairs bath room my kitchen ceiling opened up and water came pouring down. I called the plumber down to show him and he stated he know but because of the way the drain was position that was the only way he could make the repair. He then informed me that he will put it in his notes and AHS will take care of getting the ceiling dry wall replaced because it is a part of my coverage. I didn\'t hear back from anyone so I called in to AHS, I held for about 10-15 minutes before being able to speak with a representative. I explained the purpose for my call and the representative informed me of the notes the plumber provided (the ceiling was saturated) and that it would not be covered. I stated that was not the conversation I had with the plumber. I informed that representative that there was not a hole in my ceiling before the plumber arrived but upon his departure there was. She stated that she would contact the plumber and give me a call back. Never received that follow-up call. I called in again held for about 20 minutes before someone answered and held the same conversation with the new representative that answered. I informed her that the plumber was coming out to complete the job and I would have a talk with him and this issue. This representative informed me that she would reach out to the plumber as well and she would give me a call back. Never received that call back either. I indeed did speak to the plumber who again stated that he would re-note my account and that it should be covered. I called in again spoke with a representative named Michelle, I again explained to Michelle what had taken place. Michelle informed me that secondary damage is not covered under my policy. This was not a secondary issue, this happened while the work of the plumber was being performed. It, the hole, wasn’t there before he arrived, he didn’t leave and it happened, he was present when it happened, and he knew that it happened. I again stated the hole was not present upon the plumber’s arrival, I was not in the bathroom when he was working, and I cannot determine if he cut the hole in the ceiling or not. That is not my responsibility. What I do know is that as a consumer attempting to get an issue fixed, I am being treated as though I am unimportant, my matter is insignificant, and my complaint is not being taken seriously. I signed up with AHS because I thought it was a reputable company that I could entrust to work and care for me as a customer. What I received/ing, still an ongoing issue, was/is heartache and disappointment. While talking to Michelle when I understood that I was not getting anywhere with her I asked to speak with a manager. Of course no manager was available and that I would receive a call back when one is. As a customer who has called in several times and promised a call back but never received one, why would I trust that I would get a call back this time? I also stated that I work and I am not able to sit around and wait for someone to call me back and if I miss the call back then what do I do. I asked to leave a voicemail for the manager (Jerilynne) that was denied. I asked for the manager (Jerilynne) supervisor name, which was denied. I was told she would place it in the manager research que and when they are free they would call me. I was disrespected and talked over because I disagreed with the decision that was being made. I was informed that I could hang up and call back in and speak to another representative to see what they are going to say. I was told that the manager was going to tell me the same thing they told me and there wasn’t anything else they could do for me. Of course I was upset but I was not yelling, cursing, or disrespectful to Michelle the representative. I was adamant because I just did not believe that I would o receive the call back I was promised. Eventually Michelle hung up on me and end the call. Still no resolution.

Review: Wait time to talk to a real person is too long...45 minutes or more as a rule. Lucked out a couple times in shorter times. Repair people we\'ve had are awesome.....never a problem.

Review: I have been an American Home Shield customer for seven years. The last service call which was a couple of months ago was no different than the first; timely and expert service. The service company worked with my schedule and performed the sevice very quickly. At completion of the service call the contractor cleaned the area cleaner than when they started.

Review: Initially it was disappointing as the AC contractor failed to show up and failed to call. When I contacted AHS about this they arranged for a new AC contractor and waived the service fee - that was great service.