Home Warranty Companies in Wisconsin

Review: The keypad of our microwave oven broke. They came out and diagnosed and ordered the part. Took about a week for it to come in and then was was installed. Works great!

Review: I have been an American Home Shield customer for seven years. The last service call which was a couple of months ago was no different than the first; timely and expert service. The service company worked with my schedule and performed the sevice very quickly. At completion of the service call the contractor cleaned the area cleaner than when they started.

Review: I recently had my water heater go bad in the night of course. American Home Shield surprised me very much by being so nice and helpful on the phone. It did take a very long time to get my call answered, but after I got someone they made it very easy to deal with this difficult situation. The plumbing company that they used were also very nice and competent. I had to pay exactly what my contract states, and not a penny more :) I\'m thankful for their honesty.

Review: Within minutes of requesting service via internet, I had a response sent to me alerting me of the company assigned to my service request. This was on a Saturday. On Monday I was in contact with the company and they arranged for an afternoon visit. The contractor came and diagnosed the problem quickly, made the repair, and described what he had done. Both the contractor and the telephone receptionist I had talked with earlier were friendly and concerned with calming me - heating problem with temperatures outside dropping. Thank you AHS!

Review: I\'ve had AHS for 15 years. My house is older and so are all the appliances when I purchased it. My hot water heater went out 2 days before Christmas . AHS had a repair man at my house Christmas eve to replace it. That\'s why I keep the home warranty going! Other things replaced were garage door opener, the springs on the garage door, dishwasher, and oven. For old appliances like my dishwasher they will pro-rate the cost, but they went over what I wanted and drop shipped a consumer reports recommended dishwasher right to my house. AHS takes all the hassle out of finding a good repair person, I\'ll continue using them in the future!

Review: Very happy with AHS. I\'ve had other home warranty companies in the past and have always returned to AHS! I would highly recommend them.

Review: Ease of use. That's how I'd describe my most recent experience with American Home Shield. My toliet had issues that I thought were related to a bad flapper. After unsucesfully fixing the matter myself, I logged onto my American Home Shield account. Within mintues, I had the service request made and had received my confirmation email. The technican arrived the date/time set and fixed the problem that day. Knowing that quality contractors will be sent to resolve issues makes me confident that American Home Shield will be dependable for years to come.

Review: We are not usually able to request service via the AHS website. Instead we are directed to call for AHS service. Our most resent request was for our refrigerator. We were directed to Sears. Sears was not available to do the work. AHS then directed us to another local firm. The technician made a temporary repair and ordered a new part. It took weeks for the part to arrive. He did a good job on the final repair. We were very happy with the temporary repair so we could continue to store food at home.

Review: The most recent experience I had with an AHS contractor took place a month ago when my water heater stopped functioning. I requested service online over a weekend and was contacted the following business day. The contractors arrived two days later, but were very professional upon arrival. The source of the dysfunction was a bad heating element, which was replaced within the afternoon. Unfortunately, the temperature of the water was very low and I had to call the contractor and ask for a revisit. The contractor advised me to call AHS and re-enter a service request. I was unable to re-enter a request online and had to call the toll-free line to place the order. A woman from the contracting office contacted me to say that they would be unable to return until a week had passed. She was very short with me and gave very little information on the reason; however, my fiancé called a second time and was offered a revisit time for the following afternoon. In conclusion, I found my experience working with AHS to be very satisfactory and would recommend their warranty program to my friends. I also found the plumbing contractors to be professional and well-groomed, even with the unfortunate point of contact at their home office. My only recommendations are for 1. AHS to possibly offer a re-check/re-visit/follow-up option for online service requests and 2. the contractor to train their company's point of contact more thoroughly.

Review: Very positive experience with our last service. Our contractor called within a day after service order was placed. An appointment was made at my convenience. The service rep was clean, professional, had his name on his shirt, and came at appointed time. He fixed the problem and explained in detail what was wrong, how the problem was fixed and what parts were used. He was through yet didn't waste time.

Review: I've had several experiences of appliances breaking down while I've had American Home Shield. Both times they were resolved in an excellent manner. The repair people were courteous and knowledgeable. The problem was explained to me and the way it would be resolved. One a part had to be replaced and it was ordered and fixed in a timely manner. The second one could not be replaced and I purchased a new product to replace it. Both times I was happy with the end result. I have renewed and will continue to renew because I believe this is a good product.

Review: Very disappointed in American Home shield. I had an issue with my pool heater, which is covered under the terms of my contract. I submitted an online service request and did not hear from anyone for 7 days regarding a service provider. After 7 days, I called AHS customer service and was informed that AHS had the wrong phone number and could not contact me (no one has email?!?) I was also told that Ray\'s Pool service had accepted the job, and would be in contact. I called Ray\'s pool service and spoke to Ray, who informed me that, no, he in fact had not taken the job, and had no desire to work with AHS. After several more calls over several more days, and lengthy hold times, I spoke with a supervisor who informed me that AHS did not have a local service provider available. I was granted leeway (per my contract) to chose my own service provider. This whole transaction took almost 2 weeks to transpire. I should note that when I initially spoke to a CSR from AHS I told them that I was going to be gone on vacation the following week (2 weeks from the date the service call was opened), and needed this issue scheduled and (hopefully) resolved prior to my departure. None of this occurred, the window of opportunity for repair was missed prior to my departure. The issue remains unresolved; I did not hire someone out of pocket (my understanding of and reason for contracting AHS was to forgo my having to find repair services myself...otherwise...what\'s the point? At this juncture, I\'m probably not going to renew my contract with AHS when it expires, and why would I if all I receive is unfulfilled promises, and frustration trying to obtain repair services? I can do all that on my own without paying a premium.

Review: I had a heat pump that was not working and the person who came triwed to say we ahd removed parts so I would have to pay but American Home Shield listened to me and did the repair as promised. Thank you I have had this coverage for a long time and am grateful that I do.

Review: This last time we had an issue with the pool pump. The time between my contact with the technician and his arrival was one day, very quick. He was able to diagnose the problem quickly, fix it promptly, and had my pool back in operation that day. I was pleased with prompt response and how quickly he fixed the issue. He was pleasant, courteous and left me with the feeling that if I needed help from his firm in the future, that they would respond in similar manner to this service call.

Review: I used my AHS warranty to have a leaky faucet and drain fixed. Paid deductible and within 3 days they were fixed.

Review: Very easy to contact and get ahold of. Contractor was very friendly and on time. Very honest and hard working. Great experience!

Review: The repairman knew about the type of problem my ice maker was having, happened to have the part on his truck and was able to repair the product during the same visit. I don\'t think it took over 60 minutes from start to finish.

Review: Recently called in the dishwasher--the pump\'s motor had gone out. Everything worked as expected and the repair happened as scheduled.

Review: American Home Shield expeditiously put in for a request for a service call for my heat pump. The serviceman from the company called within hours to set up a service call. He arrived and was professional, explained the problem, and recommended what the diagnosis was and what could be done to repair my heat pump. The repair was the same day and my heat pump was back in working order within hours.

Review: Wait time to talk to a real person is too long...45 minutes or more as a rule. Lucked out a couple times in shorter times. Repair people we\'ve had are awesome.....never a problem.