Home Warranty Companies in Florida

Review: Tenant complained about A/C being broken and not blowing cold air. Technician showed up and had system working in no time.

Review: While I have paid for coverage for two properties for several years now, the company's website fails to recognize me when I sign in. When I call, which I invariably have to do to get someone to help me, there is regularly a long hold. The vendors/ suppliers on the warranty company's roster are of average to below average skill. A plumber who was sent to me last week for replacement of a hot water heater, added a large (customer-paid) charge for "pipe modification". AHS considered this acceptable. The warranty company would not cover this, although adjusting pipes is considered part of a regular installation, for which I pay. American Home Shield regularly reduces benefits to service, increases co-pays, and makes customer service nearly impossible. I am pretty good at arguing and insisting that contracts be met, but regardless, I absolutely disdain working with American Home Shield. Their reps are like robots, spieling out scripts. Of all the companies I have to do business with, these people are the worst. Unless you must have a home warranty, pass these people by and go elsewhere. Better yet, ID a reasonable plumber, electrition, carpenter, and handyman. I've decided that is what I'm going to do.

Review: My phone request about my Central A/C problem was answered by a friendly AHS agent. She had me set up with a repairman immediately. Repairman came out the next day, diagnosed the problem and had it fixed in 30 minutes. All people involved were friendly and efficient. This was the 4th time in the past 3 years that I had to use my AHS warranty. All of the problems have been resolved quickly and satisfactorily.

Review: AHS provides a piece of mind that isn't available elsewhere. Knowing that I can instantly contact AHS and request a repair service prevents needless worry regarding the appliances and other aspects of home ownership. I highly recommend it for all new home buyers. AHS is well worth the investment.

Review: In this company if any issue raised, everything is 24 to 48 time frame. and customer service representative can offer only ready made answers.No consideration to resolve the issue. My AC unit had problem and after service company messed up the schedule day, they rescheduled to service on a Friday. Now instead of fixing the problem, they need approval from AHS even the service company and AHS know the issue from previous visit. It will take another 24 48 hours for service company to submit the report to AHS. that means only after Monday. Now I don't know when can the issue be resolved. I am living in Florida and temp around 90-95. Per AHS, if temp above 105 degree they can expedite the issue. I think for AHS, it's joke.

Review: I have been very satisfied with AHS ..Have used them on several properties. They have alway taken care of any issue I have had.

Review: I am very dissatisfied with the service. We have been a client of AHS for several years. On 2012 one of my two Air conditioners failed. AHS denied to pay saying that I had not maintain the unit clean, when I indeed had a technician cleaned the units 6 months before. I accepted it and had to replaced it, at a cost of $3,000. During 2013 AHS told us that to have the AC properly covered by the warranty we had to maintain them with one of their contractors. We called one of the contractors and he came and cleaned both units at a cost of $80 each. This year in April the old unit failed. I had to pay $550 from my pocket for freon to test the unit for leaks. It did not worked, And they said they were replacing the unit for a brand new one.The service company that came was AAA air conditioning service in Miami. They came one day that nobody's was home. and replaced the unit which was a Rheem with a really tiny looking unit made by Payne. I called AAA to complaint, voicing concerns of the capacity of the system. and they say that the unit was fine, and that was the unit approved by AHS. Now in July, the unit is not capable to cool that side of the house. The thermostat is at 78 and during the day the temperature cannot get below 84-85 and the compressor works without stopping all day long. My last monthly bill was over $400 from what it was last year. and is impossible to stay on that side of the house. I cancel my policy and have been calling AAA. They said they would fix it twice but they never showed up. I am out of answers, and I guess I will replace the unit, get an inspection on why this unit is not working. Buy a new unit and sue AAA and American Home Shield. Buyer's Beware.

Review: Sent out a horrible vendor to repair our heat pump. Vendor said it was a power surge and AHS denied our repair claim. I called Florida power and light to determine if we had whole home surge protection. We do. They came out and determined there was NO surge. After 10 days with no heat, AMS upon my insistence sent out NICE air. They quickly debunked a power surge and found a faulty blower fan. It was a nightmare getting AHS to listen to me and take care of the problem. I received a denial voicemail within 14 hours, and at took them a week to send out a reliable new vendor to our home. I’m still getting emails about a past due $75 deductible fee that was paid the moment they send out the incompetent first vendor, even though I’ve called them twice about this and they assure me it’s been corrected. Not at ALL impressed.

Review: Great response for the two issues I have called in recently. Both vendors were professional and worked quickly and accurately.

Review: I used American Home Shield Services couple of times so far, they were fast responsive to any problem we have in the house. I highly recommend them.

Review: Had a great experience with AHS! Put I. A request one evening for a heater issue and was immediately called the next morning with an appointment. The service tech arrived as stated, was very knowledgeable and professional, and satisfactorily resolved my issue within 2 hours. Was a very easy seamless transaction.

Review: AHS promptly assigned a repair contractor after the request, but the contractor repeatedly was slow in responding. They took 72 hours to contact me after being assigned. Once they cam to diagnose the problem, they took more than 3 weeks to get the needed part and never contacted me to tell me what the delay would be or to update me on the timing for the part to come. AHS does not have any procedures for getting a contractor reassigned or replaced and does nothing to put heat on the contractor to perform. The work when finally done was satisfactory or this rating would be worse.

Review: Very timely. Contractor contacted early on the morning of the first workday after the initial call. Made an appointment and was exactly on time. Good introduction, surveyed the problem and fixed it quickly. Explained what the issue was and how to avoid the same thing from happening again, Very good experience.

Review: This company is the worst company I have ever had to deal with. The companies they contract out in the Tallahassee area are Rip offs they lie will not return phone calls. American home shield is aware and continues to use them. I have many properties and have been treated this way each and every time. First time unit low in freon they as you know they don't pay for the majority of freon. Company lied said unit holds 15 pounds come to find out unit only held only holds 13. Had to have a coil replace company puts one in that does not hold any type of filter. There is not a place to put an Ac filter in at all. Wonder how long that is going to last. The final straw called in service concerned about a small drip on air handler which is in a up stairs closet. Ac company comes out we paid the fee said a drain pan pipe was leaking supposedly fixed it . I called them back one hour later stating it was really leaking bad and had buckets under the unit. They came back next day and said pan had a crack in it. I was informed we would have I pay for that. It was damaged by the coming fixing the original leak. American home sheild sent another company out for a second opinion. They confirmed it was not normal wear and tear but was damaged by the previous person they sent. It had been 8 days of massive leaking and I was told they were not going to do anything. Save your money they are the biggest rip off when it comes to Ac work. I have been lied to by ahs over and over they use crap subs don't rerun call break items which is now going to cost me around 400.00. I hate I ever let them walk into my home or any properties I own. Run stay away save yourself many headaches and time. Try and deal with the resolution dept. not helpful rude with huge attitudes. They can stick it where the sun doesn't shine they are a crap company!!!!!!!!!!!!!! Stay away!!!!!!!!!!!!!!!!!!!!!

Review: I\'ve used the home warranty several times since I\'ve bought my home. Normal wear and tear, nothing crazy. Each request has been an ordeal. I\'ve spent numerous hours on hold, trying to contact customer service. I\'ve asked to speak to managers which took 24-48 hours to process the request. My first experience was a small plumbing leak that required me to shut off the water to my house. I have a small infant at home and an elderly parent I\'m caring for mind you. I submitted the request online and never heard from the company. After a few hours I contacted the plumbing company who didn\'t know who I was and I eventually ended up calling AHS. After an hour on hold, an AHS representative instructed me the company would contact me Monday, mind you it was Saturday. I asked her what I was to do until then? I went to home depot several times to find the right piece and ended up fixing the problem for $10. The next time I called, we were out of country, and my father was left at home. The AC went out two days in to our trip. A company was contacted and came out same day. The contractor stated he could fix the problem, but it would take a week to get the part through AHS. He said the alternative was to replace the AC, which he could do the next day, and AHS would give me an $800 credit. I kept my phone on for $10 a day while I was out of country. Three days into the process, AHS realized they never submitted the request for the part, so my dad was dying in Florida of heat exhaustion. I requested to speak to a manager and 48 hours later a manager contacted me. The process seemed to expedite at this point, but it still took eight days to complete this simple fix. My next request was a garbage disposal leak. The company AHS contracted with called me and said they were short staffed. They wouldn\'t be able to come out until next week. I sat on hold for another hour of my life with AHS to let them know that this company was very unprofessional and couldn\'t meet the standards the warranty contract promises. A new company was assigned and a new upgraded disposal was installed the next day. The other company called the following week to confirm my appointment for the garbage disposal repair, just to demonstrate the craziness behind this whole operation. Overall, the repairs have been completed professionally and the AC and my garbage disposal work well. However, I have spent close to 10 hours on hold with this company regarding three service calls. If you are okay with living several days without AC or running water, then this company is for you. They will do a good job on their terms, however do not expect your situation to matter. I\'m not sure a different company would change the outcomes here, however the ability to reach someone in this company is by far my biggest complaint.

Review: After I made the initial call to report the problems, I was able to make an appointment that was convenient to my schedule. The Tech arrived on time and first listened to what I had to say despite what he was given in the report. Oone issue was resolved very quickly. The other required parts not normally carried or stocked. The Tech took the necessary data to order the part. The next day I was called & informed that the parts were no longer available and that the unit would to be replaced. I gave the info as to color and features. A similar unit was identified & located. Before ordering/ shipment, I was shown pics & features. Unit was delivered/installed.

Review: American Home Shield sent a plumber to the house to look at the leaking faucet and the stopper in a tub with a 4 hour window. The service repair appointment was scheduled for the plumber to come back with the parts to fix the issue. The day before, AHS cancelled their contract with the plumbing company in which I was never notified. After waiting for 5 hours for the plumber to show up and 2+ hours on hold with your company, our issues still were not fixed. You hired a new plumbing company take over the account. The new company called and scheduled a 4 hour window with a 30 minute pre-call so they could see the issue that was initially diagnosed in August. After waiting the 4 hours, I called the new company to see where their plumber was and was told to wait an additional hour. So now, I have been waiting on your company to fix a problem for 2+ business days when I could have been working and foresee more time waiting before the simple issue is resolved. After calling your company and being hung up on multiple times, I would like some answers to how to get this fixed. I am extremely frustrated with your company\'s, lack of customer service, and value for your customers time and money.

Review: I have had AHS for 3 months and had nothing but issues with their customer service, contractors, and mangement. I have taken off 3 half days of work for a simple repair, and every time I call I get the run around and can't speak to a manager. I'm very disatisfied.

Review: AHS has simplified the process of filing a claim via the internet. I had no issues with the company that was referred to fix my problem. The tech was courteous and explained everything he was doing.

Review: I have always had good service from this company and am very pleased to recommend it to anyone.