Home Warranty Companies in Florida

Review: Great service. One bad experience with one specific vendor. Easy to schedule service

Review: Near perfect, had them for over 15 years and can attest that they can perform as advertised.

Review: 3rd attempt to have service provided for a GEOSprings GE Hot water heater... I held the first time for over 45 minutes and got a rep who was rude and told me that since the parts were covered under the manufactures products I should call back once received only after she placed me on hold for 25 minutes. Once the parts came in I called back after being on hold for 30 minutes, I hung up. Tried back late in the evening was on hold 20 minutes before talking to someone. They scheduled an appointment for me but told me I should call the contractor to see if they handled my type of hot water heater. And told me the parts received free of charge directly from the manufacture could not be used. When I contacted the contractor, I would told they didn\'t handle my type of hot water heater, so I called back again, and was on hold this time for 1 hour 22 minutes before getting a rep to state my issue. Once explained that an HVAC person was needed to completed the repairs, the rep verified my info and with little conversation, the rep the sat the phone down and was frantically typing. About 5 minutes later she came back to tell me she was trying to figure out how to dispatch it and sat the phone down again. 1 hour and 56 minutes later a supervisor is doing research and will call me back. Ridiculous service!

Review: Our washer quit and needed repairs. We contacted AHS who sent request to a repair shop within just a few hours. The repair shop responded very timely. Since our washer was 14 years old and parts were unavailable, AHS decided to offer replacement or cash options instead of repairs. Their offer was very reasonable which we accepted. We are awaiting a check from ASH for the agreed amount. Great support from AHS!!!

Review: I received a phone call letting me know they service person was on their way. He diagnosed the problem and got the replacement of the water heater scheduled promptly. He answered all my questions with good explanations. He was very knowledgable.

Review: I haven\'t had any problems so far using American Home Shield So far all of the techs I\'ve had her have done a great job. As far as the amounts I have entered, I\'m not sure they are exactly correct. $75 is my service call amount. The other amount is approximate.

Review: I got this warranty through the seller\'s when I bought my condo. Well worth it. I\'ve had nothing but the best service from Old Republic, and they have sent me reputable contractors. I ended up leaving them to go to a competitor, have only ever put in a claim once with them, and they disappointed me completely. I decided to go back, and up my plan to Ultimate Protection.

Review: I am on hold estimated to be 45 minutes to talk to a supervisor about my refrigerator that has been broken for two weeks. The repairman only comes to my area on Mondays and Wednesdays. Since I have an 8:30 appointment that cannot be changed tomorrow I can\'t be here at 8:30 am. Monday is a holiday and they don\'t work on holidays. It will be another eight days before it can be fixed. There is only one service provider in my area and that provider says that he is short staffed. The warranty agent says there is nothing more she can do.

Review: American Home Shield has protected my last four homes. Additionally, I have referred 4 family members. Obtaining a home warranty is akin to purchasing auto insurance coverage. You never know if you will need it, but it feels good knowing it\'s there! The two times We have required your assistance, we received positive customer service and swift service responses. I won\'t own a home that is not covered with American Home Shield!

Review: Living in the country like I do, usually have to wait on service, but this time, the technician was there in two days and performed the service with no issues. Excellent service

Review: We had a leak in the area of the guest bathroom that was ruining the flooring in the living room and the guest bedroom. I put in a claim to AHS on line and got the canned response that the contractor has up to 24 hours to contact me. The plumber that AHS selected shows up at our house the following evening, all the time I have water running underneath my flooring. The plumber was an imergrant from one of the USSR’s provenances and spoke with a heavy accent. He had no way to find the leak short of destroying the whole wall between the living room and the bathroom. So “he guessed” at it and said it was the toilet leaking at the base. I explained to him that the bathroom was used very little and I didn’t believe it was toilet water that was leaking. He began to tell me that he had been a plumber for X amount of years and so on and so on. I spent the next 45 minutes or more listening to this guy rant about how sloppy the previous plumber had been which was why the leak occurred. I had already paid my $75 deductible, the toilet was not leaking from the base so I was forced to call in a plumber who had the capability to locate a leak on a slab built house. He came in, found the leak and repaired it. I turned in another claim and they were going to send the same plumber but I fired back and told AHS I would not allow him on my property Total cost of that repair was $470.00, of which I turned into AHS for some kind of reimbursement. This was several months ago and I have heard nothing. I cannot nor will I recommend AHS to anyone. I had 2-10 home warranty prior to inheriting AHS from the previous home owners. I have other issues I have gone through that is continually costing me money but AHS will do nothing until the unit completely dies. I will be searching for another home warranty service company before time to renew. Most likely 2-10 if they are available in this part of Florida. BUYERS BEWARE!!!!!

Review: AHS emailed me 2 different service requests about the same problem. When the service co. called that cleared up the confusion, but since it was known that it was a faucet and not covered, AHS could have called me prior to sending a repairman out so that I didn't get charged 75.00 for the service call plus 83.00 for the repair plus parts or a total of $210.00 to replace a faucet with plain chrome fixture which is not what was there. I had brushed brass. So I am UPSET about this repair which if I had called locally would have only cost me $122.oo for the correct replaced matching faucet.

Review: Good Evening all. We had such a horrible experience with Old Republic, I was compelled to write my first negative review ever. Bottom line - despite advertising "absolute peace of mind" and "comprehensive coverage," we found out the hard way they provide neither. If you just purchased a home and this plan was included, cancel and ask for a refund ASAP to help pay for future repairs because you will be disappointed. Less than 6 days into our new home, on a Saturday, we had a toilet clog and overflow to the rim. When another toilet wouldn't flush down, we knew we had a main line clog. We called ORHP at 8am Central and the representative put in a "priority" request which they claim will be "responded" to in 4 hours. The rep also advised not to use any water in the house to prevent damage (no toilets, washing hands, etc). At 12pm Central, I called again and the rep told me the request expired and no local contractors accepted the job so they would call around to find someone within their network. I emphasized the fact that we have a 17-month old in the house and that the toilet full of feces was at the rim and that we could not use any water. They acknowledged the emergent need and re-emphasized their process of calling a network provider as a "priority". Well, I called again at 7pm Central, and the rep explained that again no one responded so we would have to wait until a "network provider" responded either the following day (Sunday) or the first normal business day while we still had no plumbing. They also said they wouldn't pay for a hotel for my family to use since their process was taking so long. When I told them that I called Roto Rooter and they were on the way, their answer was that their rates were higher than network and I would have to wait for a network provider or risk paying a significant amount of the repair myself. They also advised multiple caveats and exceptions to what would be covered by their contractor. When Roto Rooter discovered a root going through our sewer line, ORHP advised me that a root repair isn't covered. I paid for all repairs myself to ensure the timely safety of my family while ORHP waited with no responses... During the process it became clear that they emphasize their bottom dollar rates and savings to their company over service and SAFETY. They were very content with my family going more than 24 hours and potentially through the weekend with zero plumbing in our house. I read the negative reviews and my experience was no different. I'm not sure how their website can claim "comprehensive" coverage when all of their responses to complaints emphasize the very many things that aren't covered. How they are rated A with the BBB despite significant complaints perplexes me. We're using the refund to pay for the repairs...and despite the emergency, I had to make all the calls to them for updates. Again, ZERO emphasis on their plan holders. It's a total sham and it's legal because they use slick verbiage in their plan documents. Stay away and take the refund if you can.

Review: Work was carried out well. Contractor was polite and efficient.

Review: I had a great experience using American Home Shield. I filled out the service request form online which was super easy. The contractor called me the same day and set up an appointment for the following day. He was able to service my AC and get it cooling again. The contractor was very professional and nice. He even included his cell phone number along with the company number, and he said if I had any more problems just call his cell and he would be back to check his work. Great experience with AC contractor

Review: The contractor showed up within 10 minutes of the scheduled time (early), identified himself, asked about our problem and set to work on resolution. Within 30 minutes he had determined the fault, installed a new part and had the unit working correctly once again.

Review: Conversation via Facebook because it is the only means of contact, the CS call center does not answer the phone: "Tue 1:05pm So I am reading the comments here and I have to agree! What is it that a company has no means of contacting to ask a question but on Facebook messenger?! There is something so wrong with this! So there is no way to speak to anyone, no CS Reps ever answer the phone, you do not list an email address? And one person said if we cancel our policy for any reason you tack on a $2500. fee? Please answer ALL these concerns promptly!" reply:"Irene, Please send us your contact information or property address and phone number via direct message and we will reach out to you regarding your concerns. Thanks" my answer...with the info needed... reply:"Thank you, we will have a representative follow up with you as quickly as possible." my inquiry to lack of response:"I will await to hear from someone, seriously you need to fix your call center... and again today 1/18/2015 5:07pm "HELLO? ANY BODY EVER GOING TO REPLY...CALL ME, EMAIL ME? I REQUESTED SERVICE, EMAIL & TEXT...NO APPOINTMENT? WHAT IF I HAVE AN EMERGENCY? HELLO? ANY BODY HOME?"

Review: Have had a broken AC coil for two weeks and still have been replaced. The first one took 3-5 days to arrive and when it did it was crushed so a new one had to ordered. That was four days ago. if the part arrives today it will be at least two weeks without AC. Living in Florida without AC is a major problem.

Review: The repairman arrived exactly when he stated he would and he also phoned before he arrived to clarify the appt time. He was very friendly,knowledgeable and quick so I was able to get back to work myself in a timely fashion. I have used American Home Shield only 3 times so far but have been extremely happy with the service. One of the best decisions I ever made was choosing to use American Home Shield and I will continue to do so.

Review: The contractor was on time, very courteous, and knowledgeable. However, about a week after he had been there, the central heat for the house was not working again. I called AHS and they sent the same company out. He located the problem, fixed it, and nothing was charged to us again since it had been so soon since his last visit.