Home Warranty Companies in Florida

Review: Been on hold for over an hour-still no one bothering to pick up-keeps saying your call is important to us. Really? I cancelled a service for a furnace on 12-28-17-they took out the $125.00 on 1-1-18-called twice so far-trying to get a refund. Its like talking to a wall. Promises that the money will be returned to our checking account-never happens. Stay far far away from this organization. They used to be very good-not sure why they have turned 360 degrees and are horrible. Shame on you

Review: My A/C unit quit on a holiday weekend, but AHS still got a repairman here as soon as possible! It only cost me $\5 for the service call!

Review: It was a weekend when our oven started acting up; the temperature was swinging as much as 150 - 200 deg. in bake mode. That makes it pretty hard to cook with. I called AHS to schedule a service call (I think it was a Saturday afternoon). The gal I spoke to was extremely polite and knowledgeable. She had me all set up with a service call Monday morning Tuesday. That's less than 2 business days, and in my opinion, that's outstanding response time. A Technician from Sears Home Appliances Service Center arrived exactly, right on-time. He presented himself as the professional he is! His appearance was neat & clean, his work ethic spot on, and most of all, he was very respectful and courteous to us, and our home. He was very knowledgeable, thorough, and had the problem diagnosed in short order. He explained in easy to understand language, that I needed a new temperature regulator assembly. Unfortunately, he said, that this particular part is no longer available through his supply chain. He reported his findings to the folks at AHS, and then explained to us in excellent detail, how the process worked from this point forward. In a nut shell, he told us that if AHS can find the regulator through their network of suppliers, they will repair our oven. If they can't find a replacement regulator, then they will replace our oven with a new one. When we asked how long we would be without our oven, he said we'll hear from ASH in just a couple of days. Being a weekend, we figured we wouldn't hear anything until the middle of the coming week. However, much to our surprise, we received an email from AHS first thing Monday morning offering us 3 excellent NEW models to choose from; at NO COST to us! The email also explained that if we wanted to, we could specify a make/model of our choice, and just pay the difference. Definitely Cool! F Following the instructions in the email, we replied directly with our preference. We're thinking, WOW! This is super cool! A short time later we received another email from AHS confirming our choice, and later that afternoon, we received another email telling us that our new oven will be delivered, and installed at 10AM Wednesday morning! These folks are FAST!! That's LESS THAN 48 hours after receiving the conformation email!!! True to their word, our new oven arrived at 10AM Wednesday morning, and the installers had it installed, tested, programmed, and everything cleaned up, in less than an hour. Outstanding Service! It took less than 3 business days for AHS to complete our request. I must commend AHS for their Incredible Customer Support! And, their desire to make every experience with them a pleasure. Our hats are of to you, AHS! Thank you again. Jack Leevers

Review: I have had nothing but good things to say about this company so far and I have told all of my friends and family about this company, I had a problem and they fixed it right away with no questions.

Review: Repair person came out promptly; however, he told us that AHS did not cover the type of service he would need to perform in order to clear our clogged drain. He claimed that he could still do the repair (by going through the roof) but it was too late in the day to complete it so he would have to follow up the next day and he quoted us $135. I called our regular plumber who stated they could clear the clog (by going through the roof) for $115 so we asked them to come and fix the problem. They fixed the problem WITHOUT having to go through the roof, charged us what was quoted, and was finished in under an hour. Now AHS will not reimburse me $75 service fee for work that they should have been able to do and is supposed to be covered by my plan. I\'m very dissatisfied!

Review: I put my work order in and it’s been over 10 days to get a part, lack of communication between AAA and AHS and they still haven’t fix my AC, I call for status every day and all they said is that the part has not arrived, won’t recommend this company and I won’t be renewing my contract.

Review: I have had a contract with AHS for over 10 years. Sometimes the repairs have been simple and easy. I had an issue with my garage door opener earlier this year and the problem was resolved within 3 days of my call. HOWEVER, I have been dealing with them for a WEEK on an Air Conditioning repair. The service reps for both companies (AHS and U.S.A.H.C) have been polite, but NONE of them have resolved my problem. AHS states they have approved the part and repair and the company needs to order it. The repair company states that they are waiting for approval from AHS. This went on for 2 days, and NOW today I am told that AHS needs more information from the tech that came to look at my AC and once they talk to him it will be approved. In the meantime, I am living in 80 degree weather with VERY limited AC and miserable. NO ONE cares and NO ONE is giving me answers. I am not happy with the results and Air Conditioning is NOT an option. ONE WEEK is too long to wait for the part to even be ORDERED!!!!!!!!!!!! BEWARE if you choose AHS for your home warranty.

Review: Our last contact with AHS involved our pool equipment going down. The contractor arrived as scheduled and was very professional. The job took a few days, as parts needed to be ordered. But everything was repaired in less than a week.

Review: I was impressed buy the promptness of this contractor. He was to the point, got started on the problem sooner than I expected. I have had AHS for a while now, I have no complaints. Using the online reporting makes it even faster and the response from AHS was great.

Review: I have called twice with small problems and have gotten quick response time and fast repair work. Very friendly repair people.

Review: The company that repaired my dishwasher took three weeks to fix it.

Review: My washer broke, so I submitted my repair request online. I had a call from the contractor before noon. The tech came to the house in 2 days, but had to order parts. The tech repaired the machine 2 days later. They were professional and polite. A well done job.

Review: Sent out a horrible vendor to repair our heat pump. Vendor said it was a power surge and AHS denied our repair claim. I called Florida power and light to determine if we had whole home surge protection. We do. They came out and determined there was NO surge. After 10 days with no heat, AMS upon my insistence sent out NICE air. They quickly debunked a power surge and found a faulty blower fan. It was a nightmare getting AHS to listen to me and take care of the problem. I received a denial voicemail within 14 hours, and at took them a week to send out a reliable new vendor to our home. I’m still getting emails about a past due $75 deductible fee that was paid the moment they send out the incompetent first vendor, even though I’ve called them twice about this and they assure me it’s been corrected. Not at ALL impressed.

Review: The A/C technician that was contracted by American Home Shield was very professional, courteous and promptly diagnosed the problem with our A/C system. The personnel at American Home Shield were also courteous and professional in responding to our telephone call regarding our A/C concerns. American Home Shield realized that the temperatures were forecast to be in the 90\'s and did everything to expedite the service call.

Review: Poor customer service . Wait time was forever

Review: Been using AHS for years as we have an old house, with septic and well and swimming pool. All of which break, as do the Heat Pump, garage door and many other things. When I got bad service from a person they sent, they then sent a good person and I have seen the bad person since. Only complaint is that I report the service request on day one, on day two the service providers calls to schedule, sometimes on day three. If it can wait, I am okay with it.

Review: One of the wisest decisions my wife and I have made. We have made 3 - 4 calls in the three years we have had the service and each time AHS responded promptly with a call from a contractor within an hour. Contractors also have been great.

Review: Air conditioner didn\'t work. Called and customer service made appointment fast. Live in Florida so always hot. Wish they were able to get someone out sooner took from Monday until Thursday for service. But I was happy with the whole process.

Review: Called American Home Shield for Sewage Ejector Pump and they scheduled a technician. We paid $75 just to have a technician take a look. Did not a received a call back from AHS after the technician visit. Called 3x only to be put on hold for 30+ minutes or told "we will call you back with a response." Never received a call or message about whether the service would be covered. Finally, called a 4th time and learned that the Pump "has to be installed inside the home." The contract and AHS sales materials each state "plumbing sewage ejector pumps" are covered. Representatives tell me I needed to pay additional costs to have the pump covered. Even though, we paid extra for the "ShieldComplete" highest level coverage. Now, (3 weeks later) I am down $600+ for the warranty and technician and our family of 5 is still left without a working plumbing system.

Review: They double charged me for a service fee, it took over 8 weeks to get it off my account. At least 6 phone calls of 25 minutes or more. The customer service people tried to do the right thing, I just got the run around for 8 weeks. It finally was corrected.