Best Home Warranty Companies In Florida (2022)

Maria Grandelli , Fort Lauderdale

On Sep 19, 2022

Lowe's Appliance Extended Warranty

The worst warranty company or any company that I’ve ever dealt with. I have called 15 times I had to repairman come out from two different appliance tech companies and no one was able to fix my dryer I am without a dryer for three months now and no one wants to help me they keep saying it’s a denied claim and I have to do this and I have to do...View More that and everything that they told me to do I did. I have a contract that states after three times of coming to my home and trying to fix my appliance that I am entitled to a new appliance. Well I guess they don’t know what the contract says I will be taking them to small claims court as soon as I am able to get there. Unfortunately I had four procedures on my legs in the past three months so it’s very hard for me to get around. I’m a senior citizen and they taking advantage of me. I even went into the store and had the manager of the Lowe’s store that I shop in Co** and we thought that they would resolve it two days later they didn’t even know what we were talking about. The worst worst worst insurance company to deal with assurance the worst. Sincerely I’m very unhappy client Maria Grandelli Oliveri View Less

Steve, Pompano Beach

On Sep 13, 2022

Lowe's Appliance Extended Warranty

Don’t waste even a penny on Lowes Protection plus extended warranty scam. They tell you if you have no claims during the wararanty period they will pay back 30% of the premium paid. That’s total BS !!!! Screw me once they’re fault !!! Screw me again my fault !!! I be learned my lesson. No more Lowes Appliances for me !

Dale H, Melbourne

On Sep 09, 2022

Lowe's Appliance Extended Warranty

I purchased a Whirlpool refrigerator Spring of 2019 with the extended plan, Within the 1st 6 months the door of the ice maker water dispenser needed to be replaced. That went well in my opinion but was covered from factory. Recently July 22 the door switch broke and water dispenser and icemaker quit again. The translation to the repair company was...View Moren't even close so they showed up without parts. A week later they changed out the switch, then the control panel, and now hopes the door replacement will fix it again. Note this doesn't count has 4 repairs. Only 2 because they go by service calls, not the amount of darts thrown at the problem. The door was ordered in July with a 9/2 delivery date. Now the delivery date is blank with unknown backorder date. Repair company was told by Lowes that I have to wait 8-12 weeks for a new door to be manufactured even though there is no ETA or confirmation its being built. After phone call to Lowes again, with escalation and told there would be a response within 2 business days. No response from them, 2nd phone call spoke to supervisor they told me their report would get me a response within 2 business days. No response, 2 weeks later same thing with another supervisor. No drinking water or ice from a warrantied product for a total of at least 3 months before the next step can be taken. I expected them to take action when the delivery date went blank as I have been a loyal Lowes customer up until this point. After this kind of service I'm truly disappointed I put my trust in Lowes and this plan. 5 phone calls to Lowes and no response. Shame on your customer service.View Less

Pam Pester, Saint Petersburg

On Aug 24, 2022

Lowe's Appliance Extended Warranty

I bought a Whirpool fridge from Lowes in October 2019. Since that time the icemaker has broken down four times. When I called about the 3rd breakdown I was told that if the icemaker broke a 4th time, Lowes would by the refridgerator back at full price. When I called the 4th time I was told a repairman would have to come out again. The repairman...View More ordered a new electronic panel. When he replaced that panel, icemaker still did not work. The repairman called his supervisior to say that the unit could not be repaired. The supervisor was totally rude (I tride to explain the situation) and said that the repairman would have to find the source of the problem. Turns out a wire that goes from the interior freezer into the door is not working. That will require ordering a new door for $1,550. The electric panel was $500 so with the four service calls and multiple parts we have far exceeded the original cost of the unit. Repairman told me I could be waiting 2 months for a new door. I've tried calling the Lowes protection plan people several times and just keep being told everything is dependant on the repair company. It's clear to me that management at the repair comapny (in this instance Sears) will never tell Lowes that something can't be repaired. View Less

Dana Lincoln, Apopka

On Aug 05, 2022

American Home Shield (AHS)

Absolutely terrible terrible service. During the normal business hours you will be talking to the machines, waiting forever until you get someone from Colombia barely speaking English, who doesn\'t know how to explain me my rights as a policy owner, talking about support not giving me proper information regarding their services. I called again, thi...View Mores time at 11:50AM I got someone from Guyana. Seriously? It looks like Americans are not working for American Home Shield. I am appalled. Wasted my 52 minutes of my life!View Less

Robert Smith, Sun City Center

On Aug 02, 2022

American Home Shield (AHS)

This most recent experience was another excellent level of service by AHS and the service provider (Air Boss) in repairing my A/C system during record breaking heat wave. AHS identified a service provider quickly and the provider contacted me in a timely fashion. The provider called and arranged an early appointment the same day. It made for a M...View MoreUCH cooler day.View Less

Anuj Vohra, Sanford

On Aug 01, 2022

American Home Shield (AHS)

Buy this warranty only if you expect multiple weeks of delays in what you may consider to be an emergency. Like 100 degree weather in peak summer months. Rep nonchalantly states “it needs to be 110 degrees to be an emergency. So you have to wait till next week.

Sylvania Brown, Opa Locka

On Aug 01, 2022

American Home Shield (AHS)

Great first experience. I placed a request for roof leaking on a Tuesday morning around 10am, by 2pm a Roofing Company was at my home to access the damages and my roof was repaired and request Completed on Friday. Prompt response, Excellent Customer Service. Quality of repair appears great (photos were provided by company). Now just waiting for r...View Moreain to confirm no more leaks.View Less

William Correa , Orlando

On Aug 01, 2022

American Home Shield (AHS)

Excellent warranty company They are replacing my washer after several attempts to fix. Decided to get us a new washer. American home shield is great I recommend them to anyone who is looking for a excellent company that stands behind what they day. I couldn\'t be happier to have a contract with them.

M L Mason, Cocoa

On Jul 31, 2022

American Home Shield (AHS)

Repair technicians were friendly, courteous, timely and efficient. Arrived within scheduled window and were quick and efficient with replacement of garbage disposal and made sure to demonstrate proper operation and cleaning of new equipment.

Edward Valykeo, Naples

On Jul 29, 2022

American Home Shield (AHS)

Techs were on time and professional. They found my electrical problem within minutes changed the switch cleaned up their mess and were gone. No additional money out of pocket. American Home Shield worked as promised.

Mike, Cape Coral

On Jul 28, 2022

Lowe's Appliance Extended Warranty

We have been Lowe\'s Customers for at least 20 years now and have purchased at least 4 new total appliance packages from them. We always have purchased the 5 year warranty on each item we bought. In June, 2022 our ice dispenser in our Whirlpool Gold Refrigerator stopped supplying ice. After much hassle with on the phone with the warranty call ce...View Morenter, they finally scheduled a repair service. Upon their inspection, they stated the motor was frozen up and needed to be replaced with some additional pieces. They took the information and said they would order parts and call me when they came in for repair. After 3 1/2 weeks of no response, I called the repair person and left multiple messages as to what the status of my repair was. Since they could not be bothered to return my call, I called the warranty call center back and had to go through the entire scenario again, even though I had the claim number from the initial visit. They assured me it was going to be taken care of and my claim would be elevated that day and I would receive an email with the details in 1 or 2 business days. You guessed it, no response so after another 5 or 6 days, another call back to the warranty call center and of course a different agent. After again going through the entire scenario, he told me the parts are not available for my ice dispenser. That's when I asked him when my new refrigerator would be delivered with a working ice dispenser. Of course he told me my claim would be elevated and someone would be in touch with me. No contact after several days so I found an email address for Lowes/Assuron appliance department. I sent them a detailed letter with all the problems and details and included a supplier that actually had my parts in stock and ready to ship. A day or two later their response was "sorry for the problems" and my issue was "escalated" for the part. They also told me to contact the repair service to see what my repair status is. That's it for me and Lowe's and their products/warranty! Don't be lured into a comfort zone when they try to talk you into their appliance warranty package as it isn't worth a dime! Be Aware........ View Less

David M Brooks, Leesburg

On Jul 27, 2022

American Home Shield (AHS)

I am having an issue with my AC. The service company came out and it now shows complete but, I have not heard anything from American Home Shield and nothing has been done to correct the issue. I can\'t give a good review when I pay AHS but they don\'t tell me what going to happen next. Maybe they want me to pay AHS and the AC repairman. If the curr...View Moreent situation changes so will my review.View Less

Judith L McClosky, Milton

On Jul 26, 2022

Lowe's Appliance Extended Warranty

This is absolutely the worst protection plan. I\'ve had no good results and been without a refrigerator for almost a month. Their plan is outsourced, and I get nowhere when talking to them. If I could give a minus star I would.

Jay Craig, Tampa

On Jul 21, 2022

American Home Shield (AHS)

MY Air Conditioner was not cooling and Airb*** fixed it by replacing the fan. American Home Shield works well, I have been using them over 10 years and Airboss is the Best Air Conditioning company, I have used them over 5 years.

marty s, Atlantic Beach

On Jul 20, 2022

American Home Shield (AHS)

My home warranty is with American Home Shield. July 7th, I requested a 2nd opinion from AHS for an ongoing issue with my homes heat pump, it was leaking refrigerant badly. The AHS work order is #131342188. United air temp was assigned. July 11th United air temps tech came out to assess the problem. The tech diagnosed the needed repair (leaking ref...View Morerigerant muffler and recharge system) and reported that information to AHS rep handling repair authorizations. A cost and schedule was discussed and approved , I heard the call. Parts to be ordered. That report was United invoice number #177759. It correctly stated the repairs needed. Morning of July 14, I received a call from United air temps appointment call center (She***), I was informed my repair parts would be in on the morning of July 19, and that the technician: 0182 BON**R - DION**E, would arrive at my home 10:30am of 7/19 to make repairs. July 19, he arrived 10:40am, collected his tools and supplies from his work van and proceeded to begin work on my heat pump. I asked could I watch. He agreed. He proceeded to prep and remove the bad muffler. I asked why he wasnt replacing the muffler with a new one. He told me the OEM muffler was unattainable, he was directed by his manager to substitute an incorrect part. I voiced my concern, he substituted with a plain straight pipe. I reported this to AHS by phone. 2 calls, total 84 mins. His office called him to discuss, I asked to speak directly to her (Darlene). I did. She said they would make a temp repair and fix it later. I was promised a call back that day, no one called. The tech recharged the unit, gave me receipt #178418, and left my home. 20 days since my first request. I have paid AHS $214.14 so far, ($44.57 x 2 months) plus $125 copay for said repair. My HEAT PUMP STILL NOT REPAIRED. AHS failed. I want a refund, I want out of my contract. 2 companies, 2 techs, 3 visits. I have notes, photos, and transcripts to support. I located correct part locally $16.10View Less

Susan Sterrett, Lynn Haven

On Jul 12, 2022

American Home Shield (AHS)

Our pool filter motor quit. We submitted a claim. We were contacted quickly and R** our service tech called and gave us an appointment. He came as agreed and replaced the motor. He is very professional dnd enjoyable

Rachel Gibbs, Dunnellon

On Jul 12, 2022

American Home Shield (AHS)

Not worth the idea of being covered! Sure they say they will cover so and so repairs but they do not have contractors to do the work... so they give you the forever run-around and delay repairs indefinitely. They advertise 24-48 hour for service but do not advertise that time resets with each attempt to contract a vendor to provide service for you...View More. This is a company focused on collecting money from consumers that do not need service. They loose customers that need service because they do not provide service. Besides that the answering service is uninformed usless with no idea how to help. If they agree to forward you to excalation department that is the bully that tells you there is nothing they will do to help you. your 48 time frame resets with any attempt for them to contact a company and then refuses to let you speak to anyone else and hangs up on you..... their website does not allow reviews and when you click on their review tab you are directed to call their call center, who i have been on hold with for 44 minutes now because they have no idea how to let you leave a review... and they just hung up on me. This company is a scam. View Less

martin sheraga, Atlantic Beach

On Jul 11, 2022

American Home Shield (AHS)

We bought our home 2006, an American Home Shield home warranty was gifted to us by the seller. AHS were responsive back then and fixed my A/C problem during our contract period that year, so I was pleased with them at that time. Fast forward 2022. We now are having another issue with the same exact equipment they installed back in 2006. There warra...View Morenty contract covers any age A/C (heat pump) equipment. In fact, it covers rust, wear and tear, improper installs, etc. So pretty much anything that would go wrong except underground copper lines. My A/C (heat pump) has a leak. I know this because it stopped cooling due to low refrigerant and the leak(s) is visible to the naked eye. I requested service thru AHS and paid my $125 copay. They assigned a contractor and a tech came out soon after. The tech confirmed the leak, and where it was located, the refrigerant muffler of the condensor unit was leaking at the top, we agreed where the leak was. He recharged the system and assured me his company would get around to fixing it, but advised me to stay on top of it by following up with his office. AHS informs me 3 days later that a repair diagnosis was reported to AHS from the same contractor but there was no mention of the muffler leak, instead, it said there was a leak at the service port (schrader valve, where they install refrigerant) which was false. AHS tells me they can only go by the report and that's all they'll repair. I told them there was a mistake. I told them the leak was still there at the muffler and it was bad. They wouldn't listen. I called the contractor and asked them to correct their report. They refused. I again contacted AHS and explained, they refused to listen. I tried to supply photo evidence, I offered a video, they said they have no way to accept those files. I asked for a supervisor, I was told no. I called the tech, he told me his office does this often with reports because they don't really want to make the proper repair, it's too costly, they can't make money on it. He told me there's no money in warranty work. He told me he made an accurate report to his boss. I believe him. He said I could give AHS his phone number for a witness, I offered it to AHS, they refused it. I kept trying with AHS, I finally got a customer service person to give me an email address to make a report of my complaint. I sent the email. I even attached a photo and video of the muffler leak(s). The leak(s) at the top of the muffler were visible to the naked eye and camera. I have kept detailed notes, I have transcripts of chats. I have the right to a 2nd opinion (at my cost should they decide so) according to the AHS contract. I requested one. That other contractor has yet to show. I have filed a complaint with BBB. I have intentions of filing a complaint with the FTC, and my state's attorney general's office. I will fight this as far as required. It's really up to AHS how far this goes. My point is this. You can only base your decisions on the information available. I largely made my decision to have a AHS home warranty on my past experience. Not all the fault lies with AHS, the contractor started the problem, but AHS has failed me in the way they handled this. Their customer service tactics are laughable. Refusing to let me talk to someone above the customer service person is ridiculous. A company that doesn't take care of their customers will eventually fail. Before you decide to do business with anyone, do yourself a favor, start at the end and work backwards. Ask what the procedure is for escalating an issue. Is there an email address for reporting? What rights will you have if and when you need to go up the chain to get a resolution? What resources do they have to assist you with a problem. These really are what you should be concerned with. Digital reviews aren't worth much, Do your homework first. We live in a time where there is little to no accountability. Companies don't care, they say they do, but their actions may tell a different story. AHS is an accredited BBB member. As such, they must do the right things like responding to and resolving complaints. If they don't they could lose their good BBB standing and thereby lose their ability to use the "accredited member BBB" logo in their advertising. One last thing. AHS requires arbitration should something get to that level of dispute, it's in their contract. Court isn't an option. Arbitration isn't free. It cost both parties, and it's not cheap! Less than court, but still some serious money. Just think about that.View Less

Dan Johnson, Clermont

On Jul 06, 2022

American Home Shield (AHS)

A**ation sent Dan** to our house to resolve a pool pump issue. Dan** was very professional and provided excellent service. After resolving the pump issue he explained the issue and the resolution. I mentioned upgrading our system and he provided me with some invaluable information. He was a pleasure to deal with.

Michelle Graham, West Palm Beach

On Jul 01, 2022

American Home Shield (AHS)

I appreciate this company but feel they could be more proactive when technicians are delayed with completing jobs or setting up appointments. It has been weeks since my dishwasher and stove has not repaired. They raised there rates 50% before inflation even kicked in. They also need to repair items that are due for updates which can cause hazards, ...View Moresuch flooding, fires, etc. View Less

CJ, Ocala

On Jun 30, 2022

American Home Shield (AHS)

We were surprised on Sunday when an online appointment was available the next day! Se**s A** was the company selected that fixed another situation that was so delayed by a different company previously- we were happy to get Se*** factory service again! The company arrived early, diagnosed quickly, and had the part on the truck! No supply-chain wait...View Moreing! Five stars!View Less

Donna Jean Feathers, Parrish

On Jun 28, 2022

Lowe's Appliance Extended Warranty

Horrible. Over five weeks without a working washing machine called and told to wait 1-2 business days for an email. Local repair shop says part is back ordered and has no idea when to expect it. I should have gotten my money back for the washer and my set or plan by now. Local Lowes can’t do ANYTHING until they say.

Leonard Barnes, Dunnellon

On Jun 25, 2022

American Home Shield (AHS)

Good service as the rep found another vendor for refrigerator when assigned vendor was several weeks out to come to the house to repair it. But settlement check is taking seven to ten days to get to pay for new ref. Slow.

Dawn Robertson, Winter Haven

On Jun 16, 2022

American Home Shield (AHS)

Overall a great experience. Our air conditioner went out on Monday. The repairman was scheduled for Friday. The delay was rough when it was so hot, but our air conditioner is now fixed and running as it should!