Home Warranties in Florida

Review: I have maintained an Old Republic home warranty on my home for at least 5 years. I had a different home warranty company for the 3 years prior to that. Old Republic customer service has been far superior. Overall, the contractors that they have employed are punctual and knowledgeable. I had one problem with one particular contractor that they sent out. I called to express my lack of satisfaction and they immediately sent out a different contractor who resolved my issue. Over the past several years, Old Republic has replaced an entire A/C system and two hot water heaters. They have repaired my dishwasher, stove, ice maker, washer/dryer and corrected numerous plumbing issues. The cost to have repaired and replaced these items on my own would have far exceeded the amount I've paid in premiums and deductibles. I have been very satisfied with Old Republic.

Review: This is one star rating was being generous sis have have several problems with American home Shield service number one was I had a hot water heater go out take them approximately two weeks to fix ito replace it on top of the $75 Service fee I had to pay $200 to get it installed and now for the other problem my AC went out they came out and replace the compressor which took another two weeks and the AC is still not working properly had to technician come out several times tell me there's nothing wrong with it my electric bill has doubled goes to ACU will not cut off house temperature stays at 80° they put a Band-Aid on the problem but didn't fix it it's a total scam they do not like a big big ticket items but I sure like to take my money every month surprised there's not a class-action lawsuit against them stay clear and another thing they renew my contract without notice and they can't do that in the state of Florida is the law

Review: the electric contractor was great, He educated us on our home outlets in the kitchen. very helpful training. thanks! it did not take very long at all. we now know about our outlets in the kitchen and what each one plays its part. the contractor was very clean and neat and very nice.

Review: I have called twice with small problems and have gotten quick response time and fast repair work. Very friendly repair people.

Review: Customer service via telephone is absolutely horrible. I should clarify the employees are very pleasant and seem very competent. Waiting on hold for 2 hours is not acceptable. The web site did not have an area for modifying needs so was useless to me.

Review: AHS great c0mpany, have been with them 0ver 20 years, they have w0rked have always taken care 0f 0ur claims. Still happy after all these years..

Review: I purchased a washer and dryer for a friend and due to the sales pitch "if we can\'t repair your equipment within 3 days we will replace it with a new one at no charge" This is the third service call, and this one is even more unacceptable than the other two. The plastic handle broke on the dryer door. Service guy came out and said it was due to abuse and if it was repaired it would have to be paid. I googled the problem and there are tons of people with the same problem. As I already knew, the cause of the breaking part was not abusive use. This is the third time S & S Appliance in Birmingham has scheduled a time for the part to be repaired. So for the past three weeks - its take your clothes out to dry them. My friend made arrangement to be home between 8 - 12, but when he called to get a more specific time was told the part came in , but that he wasn\'t scheduled. This extended warranty is a JOKE, and a total waste of money. I will never purchase another Lowes\'s warranty. It is passed off to suppliers that do not have the same customer service standards as Lowes.

Review: I am rating two years of performance of American Home Shield and Air Zone for the repair and replacement of my central air conditioning. IT COULD NOT BE WORSE! It took them three weeks in July, 2011 to repair my air conditioner. Three weeks in July in southern Florida. Air Zone fixed the same air conditioner again in the first week of May, 2012. It broke again a week later. Not all replacement parts are covered by AHS. I had to cough up $1,000 for $200 worth of parts not covered by warrantee. Since I took pictures of the parts prior to installation (certainly my right), the installer (a sub to Air Zone) did not feel "comfortable". Well, how about me. It's 85 degrees in my bedroom. As a result of the installer's discomfort, I am being punished another week. Three weeks to install an a/c unit with the parts in at 4 days after failure. Run away! Run away! Run away!

Review: Have had AHS for the past 10 years. Lets see, new dishwasher, two dishwasher repairs, three air conditioner repairs, new compressor, new garbage disposal, three slab leaks fixed, new fridge, new stove. New air handler, new water heater. I love this company. Great website and customer service. Some of the repairman could have been more knowledgable but hey they fixed all the above. Sometimes took multiple visits but they finally got it right. Would never buy a home without a AHS warranty.

Review: Extreme difficulty connecting with a human representative

Review: Home shield called me at home to arrange a payment options for my home plan the representative I spoke to was very nice and polite she explained everything I asked about my plan . Home shield gives me the option to cover more and pay less thank you Home Sheild Anna and Benny Alvarez.

Review: My only negative comment is the following: I made my annual premium payment using my credit card on record. For some reason payment did not go through however no one emailed me (my email and phone# are in my profile) instead I received a mail notification that arrived at my house days after my contract had expired. I immediately updated my credit card information however I was unable to make the payment online. I had to call customer service to resolve this issue unfortunately it was a Saturday so my data was collected and payment was to be processed the following week.

Review: Excellent customer service from the time I placed a warranty claim. Electrician was highly professional and experienced, he knew the problem right away. Issue resolved in under 15 minutes. Response time was excellent and convenient.

Review: Very quick response. Water softener was leaking resin, after getting approval for AHS they replaced the water softener. Very satisfied with the service, contractors in this case were kowledgeable and professional.

Review: I\'m happy with the warranty itself, but any time I need to call the company to speak to customer service, it\'s at least a 60-minute wait! Last time I waited over 2 hours. They need to get adequate staffing. When I do get through to an agent, they are always friendly and helpful.

Review: I had to go out and get contractors on my own on two occasions in the last two months; because AHS for unable to get a contractor out in a timely manner.

Review: If I could give this company negative stars, I would. We have purchased two houses and the sellers have purchased an American Home Shield warranty for us. BOTH warranties have been a major disappointment. Right now we are having a few electrical issues and the company AHS sends out cannot fix the problem. We try and convey this to AHS and they keep sending out the same company! Each time cost us $75.00. We just phoned again and demanded that a different company come out. AHS didn\'t know how to handle it but after 45 minutes on the phone, AHS was finally able to give us another number of an electric company FOR US TO CALL AND SCHEDULE THE APPOINTMENT. We called and the new company said that AHS does not like them. They diagnose a problem and AHS doesn\'t want to fix the problem - only patch it (which will cost AHS less money). You do not get any type of service with AHS - only the run around. They also hire the cheapest companies to do the work. Most of the people we talk to speak broken English and are very difficult to understand. I highly recommend finding another company other than AHS if you want a home warranty.

Review: The contractor contacted us in a timely fashion and also showed up within the time frame that he set for the appointment. The technician was well-mannered and proceeded to fix the problem with our refrigerator to our satisfaction. He was a consummate professional and politely explained the problem and what he was doing to resolve it. After the job was done, he cleaned up the floor before departing. Your customer service personnel are well-trained and were not only helpful but considerate as well. We are extremely pleased with American Home Shield that's why we have been long time customers who keep renewing every year.

Review: My washing machine would run the water in the machine but it wouldn't go on the wash cycle it worked for a while but unfortunately I am now having the same problem.The serviceman was well groomed and was knowledgeable

Review: A no hassle company with rapid contact,contractor called asap and set up appointment .came on time analyzed problem. They were honest and told me needed new part and may take two to three days. As soon as they got part called ,set up appoint came in fixed heating system.