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Home  /   Companies /   America’s Preferred Home Warranty (APHW)
icon Last updated: June 18, 2021

AMERICA'S PREFERRED HOME WARRANTY REVIEWS, PLANS & COST - 2021

America's Preferred Home Warranty (APHW) is a popular warranty company that was established in 1999, and headquartered at Jackson, Michigan. Their plans protect your household budget from the costs of repairing an unexpected appliance or home system breakdown. America’s Preferred Home Warranty offers coverage across the country, except for California and New Hampshire.

America's Preferred Home Warranty plans cover all major systems and appliances. Comprehensive coverage plans come at a competitive price due to the flexibility to choose your deductible and premium amounts.

Known for their customer-centric approach, the company lets you choose your preferred licensed contractors, giving you more control over the process. The customer support teams are available 24/7 to take claims. Read America's Preferred Home Warranty reviews to know about customer experiences with claim-filing.

 $company_name
Rating starRating starRating starRating starRating star
855 Reviews

Premium

$499

Deductible

$50, $100, or $125

Coverage Limits

$25K

BBB Rating

A+

Active States

49

Complaint Resolution Program

Yes

$1,000

Estimated Appliance Coverage

$2,250

Estimated System Coverage

49

No. Of Active States

Yes

Complaint Resolution Program

WHY America’s Preferred Home Warranty (APHW)?

  • The company lets you pick a service contractor of your choice
  • Super-easy claim filing process with 24/7 customer support
  • They offer a choice of premium and deductible amounts in the contract
  • The coverage for appliances is about $1000 per item
  • Nominated for 2019 Best Regional Company in the Annual Home Warranty awards
  • They provide roof-leak coverage
home service img

AMERICA'S PREFERRED HOME WARRANTY (APHW) PLANS

The America's Preferred Home Warranty primarily offers a basic coverage plan for homebuyers and sellers and two plans that provide additional coverage -

  • Standard Coverage - This plan includes major home systems and kitchen appliances. You can choose to add other optional items or upgrades to enhance your coverage.
  • Preferred Upgrade - The Preferred Upgrade adds an extended range of repairs and covered parts to the Standard Coverage plan. It also includes many items that are not conventionally covered in basic coverage plans.
  • Optional Add-on Coverage - Like most home warranty providers, APHW also has a list of optional add-ons you can add to your plan for extensive coverage. Optional add-ons carry an additional fee for each item. For example, if you choose to add a gas fireplace to your plan, you’d have to pay an extra $4.17.
  • Real Estate Plans - America’s Preferred Home Warranty has a mobile app designed for real estate professionals. The app, Real-Pro, allows real estate agents to buy, maintain, manage, and renew warranty contracts. Realtors can get a quote by calling APHW’s listed number or by filling out a form online.

AMERICA’S PREFERRED HOME WARRANTY COSTS & COVERAGE

America’s Preferred Home Warranty Coverage is available at pocket-friendly prices compared to the industry average. The standard plan comes with three deductible plan options to choose from : $50, $100, or $125. The monthly pricing of the premiums are -

  • $46.58 per month for a deductible of $50,
  • $44.42 per month for a deductible of $100, and
  • $39.58 per month for a deductible of $125 TSF.

The Preferred upgrade option adds up to $11.68 per month. The deductibles are certainly on the lower range in the market scale compared to the industry standards. In the table below, you can see the items covered in the standard plan and how your coverage can be enhanced with the preferred upgrade.

Standard Coverage With Preferred Upgrade
Built-in Dishwasher Adds - racks, baskets, rollers
Central Air Conditioning Adds - refrigerant recovery, reclaim, and disposal, crane expenses, registers & grills, ceiling fan
Built-in Oven Adds - interior lining, clocks, rotisseries, racks, handles, knobs, dials
Garage Door Opener Adds - hinges, springs, keypads, remote transmitters
Refrigerator Adds - refrigerant recovery, control board, ice maker and ice/beverage dispenser, and respective equipment
Electrical System Special Electrical Package: fire/burglar alarm, lighting fixtures, doorbell
Heating System Central Heat Adds - registers, grills, and heat lamps
Free-standing range/ cooktop
Attic & exhaust fans
Central Vacuum
Ductwork
Built-in Microwave interior lining, glass door, clocks, and shelves
Instant Hot Water Dispenser
Plumbing Adds - replacement with like quality (Toilets)
Stoppages
Permanent Trash Compactor (built-in)
Water Heater Adds - sediment build up
Garbage Disposal
Hotel Benefits
Humidifier
Permanently installed sump pump
Roof Leak Repair
Septic System
Water well pump
Trash Compactor Adds - lock and key assembly, buckets
$250 for code violations*
*The service contractor will correct code violations of repaired items. Any amount exceeding $250 for the correction will be charged.

Optional Add-ons
Choosing add-ons would increase the premium prices to over $100 depending on the specific items chosen for coverage.APHW has optional items that you can choose to add to your plan to increase the extent of your coverage. These items are usually charged an extra fee. APHW’s optional add-ons include -

  • Clothes Washer & Dryer
  • Sprinkler system
  • Jetted Bathtub
  • Additional Refrigerators
  • In ground Pool/Spa equipment
  • Termite Control
  • Saltwater Pool/Spa
  • Water Softener
  • Gas Fireplace

AMERICA’S PREFERRED HOME WARRANTY CLAIMS & CUSTOMER SERVICE

America’s Preferred Home Warranty’s claim filing process is simple and hassle-free. The procedure is as follows:

Log in to America's Preferred Home Warranty site to submit a claim online. You can place a service request by calling the representatives. You will be given a claim number. You can then call your chosen contractor and explain the malfunction to them.

Your contractor should speak to the customer service representatives and provide details regarding the make, model, and serial number of your faulty device and diagnosis report. Based on this information, the company will approve your claim.

The company will explain the claim and determination details so that you can decide whether you would like a repair or replacement.

All you have to do is provide the invoice to verify your choice. The payment will either be made by APHW to the technician or reimbursed to you after you have made it yourself.

America’s Preferred Home Warranty has a more flexible claim process as they accept invoicing for repairs from service technicians they couldn’t dispatch. The company, after phone approval, offers three payment options to pay the contractor - directly over the phone via credit card, send a check by mail, or reimburse you the amount in full. Customers have reviewed them favorably for the speed of service and reimbursement.

As per the customers who have opted for their home warranty plans, a careful reading and understanding of the sample contracts or service agreements reduces the chances of your claims being rejected. Read America’s Preferred Home Warranty reviews to get a better insight into their quality of services.

WHAT ARE THE EXCLUSIONS AND LIMITS OF AMERICA'S PREFERRED HOME WARRANTY CONTRACTS?

Like other home warranty providers, APHW also has specific coverage limitations and exclusions, America’s Preferred Home Warranty will not pay any additional costs towards completing repairs, nor will they upgrade equipment on the grounds of lack of capacity, improper installation, inadequate repair of or design of appliances, systems, or components.

APHW also has limitations for coverage on systems and appliances. For example specific parts or components of appliances and systems like portable units or window units under central air conditioning are not covered, other items like water source heat pumps, salt water pools, etc., are also not covered. Similarly while filtration systems are covered in refrigerators, cracked or broken thermal shells, chipping, etc., are not covered.

They will also not cover problems arising from modifications to appliances, systems, or components, and areas or facilities of mobile home parks and condominiums. Only items located within single-family homes and/or condominiums will be covered.

The company accepts liability for the failure of systems due to regular wear and tear and not for damages caused by any other occurrences. It also does not repair or upgrade any item if the failure is caused by improper installation, previous repairs, etc. If the systems and appliances have reached the end of their life cycle, then the company reserves the discretion to offer services or decide on claim denial. If any item breaks down during the 30 day waiting period, America’s Preferred Home Warranty may not cover it.

Though they cover some code violations, building or zoning code violations or upgrades required by the law of the city, state, county, federal government, or utility are excluded.

AMERICA’S PREFERRED HOME WARRANTY: WORTH IT?

America’s preferred home warranty holds an A+ BBB rating and has lots of positive customer reviews. It is also one of the handful of companies in the home warranty industry that allows you to choose a technician on your own. It also offers a three-night hotel stay if you must vacate your residence due to extended repair times on covered items in your home. There are some drawbacks as well, one being that clothes washers and dryers do not come under standard coverage and are to be bought as add-ons. There is also no labor/workmanship guarantee since the choice of service technician is your decision. If you are confused, you can check out our list of best home warranty companies to compare and decide.

AMERICA’S PREFERRED HOME WARRANTY (APHW) FAQs

Does America’s Preferred Home Warranty cover townhouses?

America’s Preferred Home Warranty offers a townhouse warranty. They also offer condo warranty, single-family home warranty, multi-family unit warranty, and new construction warranty.

How much warranty liability does APHW accept?

The maximum aggregate liability of a home warranty contract from America’s Preferred Home Warranty is up to $25,000! That is a large cover to get for a little over $1000 paid in annual premium. The average appliance upper coverage limit is about $550, while for systems, it is about $1700.

Will all my home systems and appliances be covered completely?

Only the systems and appliances specified in the home warranty contract will be covered. Although the items get coverage regardless of age, model or make, for systems over 20 years of age, the maximum liability for repairs and replacements would be much lower.

What to do if I am not satisfied with the warranty plan?

You can cancel it, and America’s Preferred Home Warranty will refund the prorated amount of the home warranty contract. They may charge a cancelation fee, though this won’t apply if you choose not to keep the warranty within 30 days of purchase.

How is a home warranty different from homeowners insurance?

A home warranty is a 12-month contract that protects home systems like plumbing, electrical, HVAC systems, etc., and appliances like refrigerators, dishwashers, ovens, etc., in case of breakdowns or failure that occur due to normal wear and tear. A home warranty policy covers the repair or replacement costs of the covered items in your plan. Homeowners Insurance offers protection to the structure of your home against calamities like fire, storms, vandalism, etc., If your property is damaged due to any of the covered calamities, the insurance provider is liable to cover the repair costs.
Although both home warranties and homeowners insurance charge deductibles, they are both different in the terms of coverage, covered items, and more.

Does APHW cover a rolled roofing?

Yes, America’s Preferred Home Warranty covers rolled roofing. They also shield asphalt shingles and flashing from water leaks. However, America’s Preferred Home Warranty coverage excludes roof mount installations, roof vent boots, roof vents, drain lines, gutters, leaks in any balcony or deck, pre-existing leaks, and leaks due to ice damming.
They also exclude leaks caused due to construction or repairs not performed in a professional manner, replacement of the entire roof, rotten wood, persons walking or standing on the roof, lack of roof maintenance, acts of God, etc.

Can I transfer my APHW contract?

Yes, APHW lets you transfer your service contract. If the ownership of your covered home is changed during the contract period, you must notify the company at 1.800.648.5006, within 30 days from the transfer of your covered property.

America’s Preferred Home Warranty (APHW) REVIEWS

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Samantha Balaguer, Pottstown, PA

On May 11, 2021

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I wouldn't use them. Even if you call ahead asking about a service being done and the contractor coming. They will not tell you, your claim is not valid until the moment you call after the work is done and contractor is needing payment. You could be footing the bill. They do not pay for their mistakes. YOU DO. Sorry doesn't fix the mistake or pay for it. I called earlier and asked about Pellet stove r ..Read Full Review

I wouldn't use them. Even if you call ahead asking about a service being done and the contractor coming. They will not tell you, your claim is not valid until the moment you call after the work is done and contractor is needing payment. You could be footing the bill. They do not pay for their mistakes. YOU DO. Sorry doesn't fix the mistake or pay for it. I called earlier and asked about Pellet stove repair. All was fine until the contractor came and we made the call after the work was done and they denied it because its not even a service they cover. My claim had been open for 3 months and no one looks at them until the moment you call for payment. BEWARE. My bill was in the hundreds, but you could literally be footing thousands of dollars by this mistake and they wouldn't blink an eye. ..View less

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America’s Preferred Home Warranty (APHW)
On May 28, 2021

Hi Samantha, Thank you for taking time to leave us a review. With the information provided we were able to review your claim for clarification, and I can understand your frustration. The warranty assists with specific items in the home and attached garage that fail due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of a covered repair or replacement. ..Read Full Review

Hi Samantha, Thank you for taking time to leave us a review. With the information provided we were able to review your claim for clarification, and I can understand your frustration. The warranty assists with specific items in the home and attached garage that fail due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of a covered repair or replacement. In this case, as the claim was opened online, we were unaware of the type of system until you called back. I would like to apologize for the miscommunication with the Customer Service Representative, and advise that we have reviewed the call to be able to provide further coaching and training. However, as the warranty does not provide coverage for this type of heating system, we were unable to assist with the repair. Thank you for taking my call today, it was a pleasure speaking with you. Should you need any further assistance, please do not hesitate to call us at 800.648.5006. Our Customer Service Representatives are available 24/7/365 and standing by to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

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Nick DeMicco, Bloomsbury, NJ

On Apr 28, 2021

Rating starRating starRating starRating starRating star

NEVER USE THIS COMPANY! I filed a claim and it took some time to get approved, of which they covered less than 5% of the total cost. After 6 months of not seeing a check, I reviewed on the website and it was still pending review. I called to follow up on the status, and WHILE ON THE PHONE, they updated the status to Not Approved and cancelled the amount that was approved. This company is garbage.

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America’s Preferred Home Warranty (APHW)
On Apr 29, 2021

Hi Nick, Thank you for taking time to leave us a review. With the information provided I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for p ..Read Full Review

Hi Nick, Thank you for taking time to leave us a review. With the information provided I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for processing and your reimbursement has been sent out today, 4/29/2021. Thank you again for reaching out and allowing us to resolve this issue. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

Response
America’s Preferred Home Warranty (APHW)
On May 04, 2021

Hi Nick, Thank you for taking the time to leave us a review. With the information provided, I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for pr ..Read Full Review

Hi Nick, Thank you for taking the time to leave us a review. With the information provided, I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for processing and your reimbursement has been sent out today, 4/29/2021. Thank you again for reaching out and allowing us to resolve this issue. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

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Kenneth Gonzalez , Newport News, VA

On Apr 26, 2021

Rating starRating starRating starRating starRating star

I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The ..Read Full Review

I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The second person i spoke with on the phone. (4/21/21) Offered me other opinions to getting reimbursed for the money i spent on the garbage disposal. Sherry is her name. she is the nicest person I've spoken with since moving to Virginia. She was very informative, considerate, & just a overall beautiful person. Thank you Sherry for all your help in this matter. I chose to not dispute there decision & just take my business elsewhere. I hope other's i have to deal with. In the near future are as kind & considerate as you are sherry. ..View less

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Kenneth Gonzalez , Newport News, VA

On Apr 26, 2021

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I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The ..Read Full Review

I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The second person i spoke with on the phone. (4/21/21) Offered me other opinions to getting reimbursed for the money i spent on the garbage disposal. Sherry is her name. she is the nicest person I've spoken with since moving to Virginia. She was very informative, considerate, & just a overall beautiful person. Thank you Sherry for all your help in this matter. I chose to not dispute there decision & just take my business elsewhere. I hope other's i have to deal with. In the near future are as kind & considerate as you are sherry. ..View less

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Response
America’s Preferred Home Warranty (APHW)
On Apr 27, 2021

Hi Kenneth, Thank you for taking the time to leave us a review; with the information provided, I was able to review your garbage disposal claim. The warranty assists with items that fail within the home due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. However, upon reviewing your claim, I am happy to s ..Read Full Review

Hi Kenneth, Thank you for taking the time to leave us a review; with the information provided, I was able to review your garbage disposal claim. The warranty assists with items that fail within the home due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. However, upon reviewing your claim, I am happy to see that we were able to make an adjustment in your favor. Should you need assistance in the future, please do not hesitate to call us at 800.648.5006; we are available 24/7/365 and are standing by to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

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Charles Ackerson, Columbia, SC

On Apr 22, 2021

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On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth bac ..Read Full Review

On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth back and forth I was given a $200 claim for replacing the gas line. The gas line did not need to be replaced the entire unit needed to replace costing me $5,100 the next day I of course email the invoice to America's Preferred Home Warranty on the 19th of April where they approved the $200 reimbursement on the $5,100 HVAC replacement I do not understand how they can rationalize such a small reimbursement for such a huge expense what's the point of having a warranty I could have saved $909 for premium and then farther ahead I am not happy but I can say the answer the phone and they are all very nice and very polite but I question the determination my opinion stay away from America's Preferred Home Warranty ..View less

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Charles Ackerson, Columbia, SC

On Apr 22, 2021

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On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth bac ..Read Full Review

On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth back and forth I was given a $200 claim for replacing the gas line. The gas line did not need to be replaced the entire unit needed to replace costing me $5,100 the next day I of course email the invoice to America's Preferred Home Warranty on the 19th of April where they approved the $200 reimbursement on the $5,100 HVAC replacement I do not understand how they can rationalize such a small reimbursement for such a huge expense what's the point of having a warranty I could have saved $909 for premium and then farther ahead I am not happy but I can say the answer the phone and they are all very nice and very polite but I question the determination my opinion stay away from America's Preferred Home Warranty ..View less

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America’s Preferred Home Warranty (APHW)
On Apr 22, 2021

Hi Charles, Thank you for leaving us a review; with the information provided, I was able to review your claims. The warranty is in place to come alongside the homeowner and assist with the unexpected repair costs that can occur. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. Upon reviewing your warranty, I see that we have mad ..Read Full Review

Hi Charles, Thank you for leaving us a review; with the information provided, I was able to review your claims. The warranty is in place to come alongside the homeowner and assist with the unexpected repair costs that can occur. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. Upon reviewing your warranty, I see that we have made an adjustment in your favor towards the internal gas line repair for your gas pack unit. The warranty offers a range of different covered items throughout the home and attached garage for further value. Please do not hesitate to call us at 800.648.5006 should you need assistance in the future; we are available 24/7/365 for your convenience and look forward to speaking with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

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Charles Ackerson
Charles Ackerson
On Apr 22, 2021

Response
America’s Preferred Home Warranty (APHW)
On Apr 30, 2021

Hi Charles, To clarify, your chosen contractor provided us with a repair estimate of $450 for the covered repair of the gas line, which was approved less your $50 deductible. Regarding how the funds were used, we allow the homeowner the choice of using the approved funds toward the covered repairs or toward the purchase of a new unit. The contract covers many items, all of which are listed in ..Read Full Review

Hi Charles, To clarify, your chosen contractor provided us with a repair estimate of $450 for the covered repair of the gas line, which was approved less your $50 deductible. Regarding how the funds were used, we allow the homeowner the choice of using the approved funds toward the covered repairs or toward the purchase of a new unit. The contract covers many items, all of which are listed in the "What Is Covered" section, as well as the optional upgrades you selected. As with any contract, there are some limits to our coverage, which can be found under Limitations of Coverage in the Terms and Conditions. While we can understand your frustration with this claim, we do hope you'll consider the extensive coverage you have available for the remainder of your contract. As always, we are here 24/7/365 for your convenience. Call us any time at 800.648.5006. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Kiamesha, Strongsville, OH

On Apr 21, 2021

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I spoke with ****** today to start a claim and she was great! She explained everything. She was thorough and fast. The claims & reimbursement process I’m not too happy with, but other than that a great company.

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Marqua Pearson

On Mar 29, 2021

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This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review

This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less

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Response
America’s Preferred Home Warranty (APHW)
On Mar 30, 2021

Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was a ..Read Full Review

Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was approved for the full repair cost less the required deductible, and that we were able to pay the contractor over the phone for the repair once the work was completed. The warranty is in place to assist with the cost of repairing or replacing specific items that fail in the home from normal wear and tear and may not cover the entire cost. You mentioned in your review that the warranty covers up to $1,000 per appliance, however, as stated in the warranty, this amount is for Commercial-like or Ultra-Premium Appliances or Combination Appliances only. Also, if parts are available to repair the unit, the warranty will look at assisting with the cost of covered repair. We allow homeowners the option to use the approved funds toward the covered repair or the purchase of a new unit. When making a determination on coverage, the warranty considers the cost of the covered parts, the associated labor, and the contractor service call. We are not able to pay out on claims until the approved repair or replacement has been completed by a licensed contractor, therefore if the unit is being replaced and the technician is not supplying the unit, then the unit must be purchased new and professionally installed before payment or reimbursement can be processed. The warranty offers three payment options for your convenience and for the convenience of the contractor once work is completed. One option is for the homeowner to pay the contractor and be reimbursed. Another is for us to pay the contractor's company directly by credit card or check through the mail once the approved repair is completed and documentation is received. If you have any further questions or need to file additional claims, please call us at 1-800-648-5006, we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Marqua Pearson

On Mar 29, 2021

Rating starRating starRating starRating starRating star

This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review

This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less

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Response
America’s Preferred Home Warranty (APHW)
On Mar 30, 2021

Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was a ..Read Full Review

Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was approved for the full repair cost less the required deductible, and that we were able to pay the contractor over the phone for the repair once the work was completed. The warranty is in place to assist with the cost of repairing or replacing specific items that fail in the home from normal wear and tear and may not cover the entire cost. You mentioned in your review that the warranty covers up to $1,000 per appliance, however, as stated in the warranty, this amount is for Commercial-like or Ultra-Premium Appliances or Combination Appliances only. Also, if parts are available to repair the unit, the warranty will look at assisting with the cost of covered repair. We allow homeowners the option to use the approved funds toward the covered repair or the purchase of a new unit. When making a determination on coverage, the warranty considers the cost of the covered parts, the associated labor, and the contractor service call. We are not able to pay out on claims until the approved repair or replacement has been completed by a licensed contractor, therefore if the unit is being replaced and the technician is not supplying the unit, then the unit must be purchased new and professionally installed before payment or reimbursement can be processed. The warranty offers three payment options for your convenience and for the convenience of the contractor once work is completed. One option is for the homeowner to pay the contractor and be reimbursed. Another is for us to pay the contractor's company directly by credit card or check through the mail once the approved repair is completed and documentation is received. If you have any further questions or need to file additional claims, please call us at 1-800-648-5006, we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Dave Nadel

On Mar 29, 2021

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This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bare you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review

This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bare you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less

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Response
America’s Preferred Home Warranty (APHW)
On Mar 30, 2021

Please also see on your triple reviews on this site. Hello Dave, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was app ..Read Full Review

Please also see on your triple reviews on this site. Hello Dave, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was approved for the full repair cost less the required deductible, and that we were able to pay the contractor over the phone for the repair once the work was completed. The warranty is in place to assist with the cost of repairing or replacing specific items that fail in the home from normal wear and tear and may not cover the entire cost. You mentioned in your review that the warranty covers up to $1,000 per appliance, however, as stated in the warranty, this amount is for Commercial-like or Ultra-Premium Appliances or Combination Appliances only. Also, if parts are available to repair the unit, the warranty will look at assisting with the cost of covered repair. We allow homeowners the option to use the approved funds toward the covered repair or the purchase of a new unit. When making a determination on coverage, the warranty considers the cost of the covered parts, the associated labor, and the contractor service call. We are not able to pay out on claims until the approved repair or replacement has been completed by a licensed contractor, therefore if the unit is being replaced and the technician is not supplying the unit, then the unit must be purchased new and professionally installed before payment or reimbursement can be processed. The warranty offers three payment options for your convenience and for the convenience of the contractor once work is completed. One option is for the homeowner to pay the contractor and be reimbursed. Another is for us to pay the contractor's company directly by credit card or check through the mail once the approved repair is completed and documentation is received. If you have any further questions or need to file additional claims, please call us at 1-800-648-5006, we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Lauren Moore, North Canton, OH

On Mar 23, 2021

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It's unfortunate that I have to give at least one star. Absolute waste of money, and a lot of my time, to get zero reimbursement. This warranty company will find any way to get around making a reasonable payment - they will only pay a small portion of the cost using the excuse that they pay based on industry standard prices. Conveniently, they don't connect their customers with a provider that can do i ..Read Full Review

It's unfortunate that I have to give at least one star. Absolute waste of money, and a lot of my time, to get zero reimbursement. This warranty company will find any way to get around making a reasonable payment - they will only pay a small portion of the cost using the excuse that they pay based on industry standard prices. Conveniently, they don't connect their customers with a provider that can do it for the allowed cost - because it's impossible. I am sure I will get a response, as others have - "We allow you to choose your own contractor for your convenience." That is absolutely not true; we called several providers in our area and not a single one could have done the work for what APHW was going to allow. They were only going to pay us approximately half of what it would cost to repair our furnace. They refused to pay the additional cost we incurred for having someone out on a Saturday, even though we were experiencing the coldest temperatures all season. They wouldn't issue payment without an updated W9 from our contractor - again, it was a Saturday, we would have had to wait days with no heat in our home for that to take place. When I asked to speak with a supervisor they instead opened a dispute on my claim, which I did not request; I suspect this was a ploy to further delay my claim. Ultimately, out of desperation to keep our children warm during frigid temperatures, we purchased the parts on our own and my husband - who is an HVAC and fire suppression system certified mechanic - installed the parts to get our furnace back up and running immediately. We submitted the receipts to be reimbursed for the parts - denied. Do. Not. Waste. Your. Money. APHW will find any possible way to pay you the least amount possible or, more likely, nothing at all. ..View less

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Response
America’s Preferred Home Warranty (APHW)
On Mar 24, 2021

(Please also see on your double yelp review, BBB and google.) Hello Lauren, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. We strive for customer satisfaction and are disappointed to hear about your experience. After reviewing the claim I am pleased to see that we were able to adjust this claim in your favor, howe ..Read Full Review

(Please also see on your double yelp review, BBB and google.) Hello Lauren, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. We strive for customer satisfaction and are disappointed to hear about your experience. After reviewing the claim I am pleased to see that we were able to adjust this claim in your favor, however we need to speak with you to complete the claim. Please respond to the voicemails left on the phone number for this contract and we will be happy to go over this with you. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal usage. It may not cover the entire cost. Once an approval has been made, the work may be completed and you may choose to use the funds for repair or replacement (with the work completed by a licensed contractor). If parts are available, the warranty assists with the cost of parts, labor, and the service call. For the convenience of our homeowners and the contractors, we do offer several payment methods. To pay the contractor directly, we do require that all documents be up to date. However, we also offer the option for the homeowner to pay the contractor and be reimbursed for situations like this. The warranty offers a range of different covered items. If you are experiencing other issues with the equipment in the home please do not hesitate to call us at 1-800-648-5006, we are available 24/7/365 and will be happy to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Aspen, Cheyenne, WY

On Mar 11, 2021

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This company is a complete joke. I was given a 1 year APHW home warranty when I bought my house in January and was informed that this was a very high quality company who was very responsive and worked with people on their claims. No... this company doesn't work with you at all. I had my contractor come out, speak to the representative over the phone letting them know what was wrong with my furnace and se ..Read Full Review

This company is a complete joke. I was given a 1 year APHW home warranty when I bought my house in January and was informed that this was a very high quality company who was very responsive and worked with people on their claims. No... this company doesn't work with you at all. I had my contractor come out, speak to the representative over the phone letting them know what was wrong with my furnace and sent a bid for replacement to me and this warranty company. In the invoice/bid, it specifically stated that my unit is non repairable as the parts are no longer available due to being an obsolete unit. I was told by the warranty company that this was not going to be any problem, that it would be covered. However, all this warranty company wants to do is cover the part that is no longer available and anytime I call to discuss this with the warranty company (probably 6-8 times now), I get the run around and told "Well we will look into this." or "Well, you can use the $150 we approved for the part to repair/replace your furnace." Even my contractor has called the company and was told, if the unit is non repairable due to parts not being manufactured, that they would cover it, yet the APHW company won't cover anything but the obsolete part. My furnace is going to cost us over $4,000...a mere $150 is not going to make a dent in that bill." So now a month has passed and I still have a broken furnace... I live in a state where blizzards happen. I will never recommend this company to anyone. ..View less

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Response
America’s Preferred Home Warranty (APHW)
On Mar 15, 2021

Hi Jade, Thank you for taking the time to leave us a review. I can understand your frustration with the claim determination. Based on the information provided to us, I was able to review your furnace claim. I see that we were able to approve to replace the igniter for the furnace, however the mounting bracket is not a covered part and we are unable to assist with that. The approved amount can b ..Read Full Review

Hi Jade, Thank you for taking the time to leave us a review. I can understand your frustration with the claim determination. Based on the information provided to us, I was able to review your furnace claim. I see that we were able to approve to replace the igniter for the furnace, however the mounting bracket is not a covered part and we are unable to assist with that. The approved amount can be used towards the replacement of the furnace or towards the repair of the existing unit. The warranty is meant to assist with unexpected repairs; however, it does not cover everything. If you need further assistance, please call Customer Service at 800.648.5006, we are available 24/7/365 and standing by to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

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Peter Vroman, Lisbon, OH

On Mar 11, 2021

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Horrible thieves. Don't waste your money making scummy criminals rich. Never buy a home warranty and especially not from these guys. They will try anything to get out of paying their due. They lie, cheat, and steal. This is one of the worst scams ever and this company is one of the worst scumbags ever. I wish there was a negative 10 rating.

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Response
America’s Preferred Home Warranty (APHW)
On Mar 15, 2021

Hello Peter, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. Upon reviewing your claim, I see that we have approved your claim an additional amount to assist with the cost of repairing replacing the covered part on the HVAC unit, and we have previously discussed this with you. I am happy that we were able to lessen t ..Read Full Review

Hello Peter, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. Upon reviewing your claim, I see that we have approved your claim an additional amount to assist with the cost of repairing replacing the covered part on the HVAC unit, and we have previously discussed this with you. I am happy that we were able to lessen the burden of this unexpected cost. The warranty is in place to assist with repairing or replacing specific items that fail from normal wear and tear and may not cover the entire cost. The warranty covers only those items which are: Specified as “covered” in the section of the agreement titled “What Items Are Covered?” If a system and/or item is not listed as covered, then it is not covered. The warranty does not cover normal maintenance or cleaning. The technician we spoke with advised us that along with the covered part that had failed, he was also replacing a part which had not failed, a non-covered part, and performing a cleaning. Therefore, a portion of the cost was not approved. The warranty offers coverage on a range of different items throughout the home and attached garage for homeowner convenience and value. If you have any questions or need to file any additional claims, please contact customer service at 1-800-648-5006. We look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Jeff Lind, Valdosta, GA

On Mar 08, 2021

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We just didn’t find them helpful. It took months to get the payment for a broken appliance. If you have a major leak and you call the plumber without calling them first, they will not pay anything. So much for needing running water in the house.

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Response
America’s Preferred Home Warranty (APHW)
On Mar 11, 2021

Hello Jeff, Thank you for taking the time to tell us about your experience. I can understand your frustration. I have reviewed your contracts, claims and all relative information, and I am pleased to see that over the last 3 years of coverage, we have been able to approve all completed claims on these contracts, lessening the burden on your budget by thousands of dollars. I was also able to se ..Read Full Review

Hello Jeff, Thank you for taking the time to tell us about your experience. I can understand your frustration. I have reviewed your contracts, claims and all relative information, and I am pleased to see that over the last 3 years of coverage, we have been able to approve all completed claims on these contracts, lessening the burden on your budget by thousands of dollars. I was also able to see that you called about repairs that were done prior to calling to report a claim. While we do understand the urgency of contacting a plumber right away, we are available 24/7/365 and could have been contacted while the plumber was on the way or while the plumber was on site. Per the warranty terms there is no payment or reimbursement for services performed without prior approval, and we were not able to assist with these items. If you have any further questions, please contact customer service at 1-800-648-5006. We look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Ash, Marietta, GA

On Mar 02, 2021

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I'm a new customer, got the warranty few months back. We had a dishwasher issue recently. These guys informed that only 1/4th of the total repair cost is going to be reimbursed, and the ridiculous part is - they are not giving any reasons why. Looks like these guys have ridiculously "special skills" to figure out reimbursable amount although full repair cost should have been covered per my warr ..Read Full Review

I'm a new customer, got the warranty few months back. We had a dishwasher issue recently. These guys informed that only 1/4th of the total repair cost is going to be reimbursed, and the ridiculous part is - they are not giving any reasons why. Looks like these guys have ridiculously "special skills" to figure out reimbursable amount although full repair cost should have been covered per my warranty policy. By far the worst experience I have had of all the vendors. I am going to actively ask friends, family & EVERYONE to STAY AWAY FROM THESE GUYS. ..View less

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Response
America’s Preferred Home Warranty (APHW)
On Mar 03, 2021

Hello Ashu S., Thank you for taking time to leave us a review. With the information provided I was able to review your dishwasher claim. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear. It may not cover the entire cost, and per the terms and conditions of the contract, it does not cover cleaning and maintenance. I a ..Read Full Review

Hello Ashu S., Thank you for taking time to leave us a review. With the information provided I was able to review your dishwasher claim. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear. It may not cover the entire cost, and per the terms and conditions of the contract, it does not cover cleaning and maintenance. I am happy to see that we were able to make an approval to help offset the cost of repairing the dishwasher. The warranty offers a range of different covered items in the home for further value. If you need further assistance, please call our Customer Service Department at 800.648.5006, they are available to assist you 24/7/365. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

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George, Wilmington, DE

On Feb 23, 2021

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Horrendous service. Called 3 times regarding my claim and mentioned exactly what the issue was with my oven. Not once do they mentioned even the possibility of the claim not being covered until after the service technician has come, gone and left me the invoice.

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Response
America’s Preferred Home Warranty (APHW)
On Feb 25, 2021

Hello George, Thank you for writing a review of your experience, I can understand your frustration with the claim determination. Thank you as well for taking the time to speak with me to go over the adjustment we were able to make in your favor. Once the paid-in-full invoice is received we will be able to send the reimbursement. The warranty is in place to assist with the cost of repairing or ..Read Full Review

Hello George, Thank you for writing a review of your experience, I can understand your frustration with the claim determination. Thank you as well for taking the time to speak with me to go over the adjustment we were able to make in your favor. Once the paid-in-full invoice is received we will be able to send the reimbursement. The warranty is in place to assist with the cost of repairing or replacing specific items in the home that fail from normal wear and tear. It does not cover everything, and may not cover the entire cost of repair or replacement. However the warranty offers a large selection of covered items for further value to our homeowners. If you need to file any additional claims or have any questions, please contact customer service at 1-800-648-5006. We can be reached 24/7/365 and are always happy to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Dusti Brock, Fremont, MI

On Feb 17, 2021

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This company is a joke. We were provided this so called warranty program when we bought our home. Three weeks after purchase the refrigerator thermostat went out. Because the refrigerator is older is doesn’t have a motherboard so they will not cover it. Apparently thermostat is not covered in their system. I’m sorry that the house came with an older fridge but that’s not my problem! Las ..Read Full Review

This company is a joke. We were provided this so called warranty program when we bought our home. Three weeks after purchase the refrigerator thermostat went out. Because the refrigerator is older is doesn’t have a motherboard so they will not cover it. Apparently thermostat is not covered in their system. I’m sorry that the house came with an older fridge but that’s not my problem! Last I checked the thermostat is a major component of a refrigerator! We got the runaround and were told no they won’t fix it and then yes they will. Once we were told no again I gave up. I have been without a refrigerator for 5 days and lost a refrigerator full of food all because of a loophole they are using! This company is a joke! I would never recommend them and will make sure ever realtor and homeowner I can get ahold of know about my experience with them! UPDATE! This company posted a response saying they "resolved this matter is my favor". Yeah they'll replace my fridge as long as I buy a new one first. Not only did they approve me a ridiculously low amount to replace it, they refuse to release ANY money until I purchase a new fridge. This included paying the repair company that came out and determined the fridge wasn't able to be repaired. This company is total crap. I will be going to the Attorney General about this. NO WHERE IN MY CONTRACT DOES IT SAY THAT I HAVE TO PURCHASE A NEW FRIDGE IN ORDER TO BE COMPENSATED. I don't have the money to buy one and am using one from a local food pantry. Like I said the Attorney General will be getting involved. ..View less

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Response
America’s Preferred Home Warranty (APHW)
On Feb 19, 2021

(Please also see the response posted to your review on Trust Pilot & Google Reviews) Hello Dusti, Thank you for taking the time to fill out a review of your experience, I can understand your frustration with the claim determination. I see there was some confusion about the part that had failed, and several attempts were made to determine coverage. After reviewing your account, I am pleased to ad ..Read Full Review

(Please also see the response posted to your review on Trust Pilot & Google Reviews) Hello Dusti, Thank you for taking the time to fill out a review of your experience, I can understand your frustration with the claim determination. I see there was some confusion about the part that had failed, and several attempts were made to determine coverage. After reviewing your account, I am pleased to advise you that I have made an adjustment in your favor. I have attempted to contact you and I am awaiting your return call to go over the details of this adjustment. The warranty offers coverage on a range of different items in the home for further value and assistance. The systems and covered items can be found in the warranty brochure under the section titled “What Items Are Covered?”. Please contact us at your earliest convenience at the direct line we provided to your voicemail, so we may review your claim adjustment. We can also send a copy of the warranty contract for your review if desired. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Rebecca Lohone, Grand Rapids, MI

On Feb 11, 2021

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I want to tell you about one of your service representative named ******-like ***** ******* ?. I have spend weeks trying to untangle two separate claims. Each and every other person I spoke with were clueless to finishing these claims so I could be reimbursed, until I had the opportunity to speak with ******. She listened to my concerns, and took the time to sort these out. She was the first ..Read Full Review

I want to tell you about one of your service representative named ******-like ***** ******* ?. I have spend weeks trying to untangle two separate claims. Each and every other person I spoke with were clueless to finishing these claims so I could be reimbursed, until I had the opportunity to speak with ******. She listened to my concerns, and took the time to sort these out. She was the first person who took time with me to bring this to a conclusion so I am able to receive my reimbursement. Her personality was so pleasant, and so willing to help. You should be delighted to employ this young lady. She is a wonderful example of what all your service representative should be. Big Thank You again ******-like ******* *******? ..View less

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Response
America’s Preferred Home Warranty (APHW)
On Feb 12, 2021

Hello Rebecca, Thank you for submitting a review of your experience, I can understand your frustration with paperwork submissions, and we appreciate your patience. I am pleased to see that we were able to approve both of the claims and get things sorted out to send you the reimbursement. We are available 24/7/365 at 800.648.5006 should you need to file additional claims or have any questions. W ..Read Full Review

Hello Rebecca, Thank you for submitting a review of your experience, I can understand your frustration with paperwork submissions, and we appreciate your patience. I am pleased to see that we were able to approve both of the claims and get things sorted out to send you the reimbursement. We are available 24/7/365 at 800.648.5006 should you need to file additional claims or have any questions. We look forward to hearing from you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Shawn Parsh, Stafford, VA

On Feb 05, 2021

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Don't waste your money they will come up with an excuse to avoid paying for any repairs or they will pay so little it isn't worth it. For example I had an estimate of 600.00 for plumbing work and they said they would pay 100.00. I ended up making the repair myself. That has been the highlight of my experience with the company as they normally don't offer any coverage. I will Not be renewing my warranty. ..Read Full Review

Don't waste your money they will come up with an excuse to avoid paying for any repairs or they will pay so little it isn't worth it. For example I had an estimate of 600.00 for plumbing work and they said they would pay 100.00. I ended up making the repair myself. That has been the highlight of my experience with the company as they normally don't offer any coverage. I will Not be renewing my warranty. It was a waste of money! ..View less

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Response
America’s Preferred Home Warranty (APHW)
On Feb 11, 2021

Hello Shawn, Thank you for providing a review of your experience, I can understand your frustration with the claim determination. I am pleased to see that we were able to approve the claim for the shower valve adapter to lessen the burden of the cost for this unexpected repair. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear an ..Read Full Review

Hello Shawn, Thank you for providing a review of your experience, I can understand your frustration with the claim determination. I am pleased to see that we were able to approve the claim for the shower valve adapter to lessen the burden of the cost for this unexpected repair. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear and may not cover the entire cost. Work must be performed by a licensed technician in order to ensure repairs are performed properly. The warranty provides coverage on a range of items within the home to offer further value. If you need to file additional claims or have any questions please contact customer service 24/7/365, we are happy to speak with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

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Natalia Tague, Chesapeake, VA

On Dec 29, 2020

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HORRIBLE! If I could give negative stars, I would. In two years with this warranty, they didn't coven a single claim. They will "fine print" the heck out of you to avoid paying for anything. On top of that, they made an error on our contract and almost ended it a year early (may as well have). Don't bother, you'll end up paying for everything out of pocket anyway.

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Response
America’s Preferred Home Warranty (APHW)
On Dec 31, 2020

Hello Natalia, Thank you for your review. I can understand your frustration with the claim determination, and with the information provided I was able to review your claims and contract. The warranty is in place to assist with the cost to repair or replace specific items in the home that fail from normal wear and tear. It does not cover everything and may not cover the entire cost. There is a ..Read Full Review

Hello Natalia, Thank you for your review. I can understand your frustration with the claim determination, and with the information provided I was able to review your claims and contract. The warranty is in place to assist with the cost to repair or replace specific items in the home that fail from normal wear and tear. It does not cover everything and may not cover the entire cost. There is a deductible that has to be met for all approved claims. APHW is different because our homeowners can hire any licensed contractor of their choice. This gives our customers the freedom and control to have a contractor they know and trust repair their equipment. You get an independent repair diagnosis from your contractor, and this also helps speed up the repair time, as you oversee scheduling a time that is convenient for you. We make it easy for you with our 3 step process. First, you would call us or go online to start a claim, then schedule your contractor to come to your home and call us to speak with them once they have diagnosed the issue. We can then make a determination on the claim. I am pleased to see that we were able to correct your warranty dates immediately upon receiving your notification. Also, while we were unable to assist you with the well pump for your sprinkler system or the oven keypad (as these parts are not listed as covered in your contract), I do see that we were able to assist you with the full cost of repairing your Heat Pump (minus deductible). The warranty offers coverage toward many items in your home, offering more value to you. If you need to file additional claims or have further questions, please do not hesitate to contact customer service at 1-800-648-5006. They are ready and happy to take your call 24/7/365. Respectfully, Customer Care Support Team customercaresupport@aphw.com America's Preferred Home Warranty ..View less

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