Shanice Freeman, Opelika, AL
On Oct 26, 2020
We've had two claims filled with APHW and both times everything was smooth. The customer service was great and the process was fast. They even allow you to pick your own contractor and as long as the contractor has all proper paperwork, they will pay them directly over the phone.
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martin , Harrison, AR
On Oct 23, 2020
Two times this year alone this warranty company has cost me over one thousand dollars for not covering two claims I had. I was warned by others to not use them but gave them a chance, however, quickly did I notice they will use any excuse to not cover your claim.
" I DO NOT" recommend this company.
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Natasha Tatum, Richmond Hill, GA
On Oct 22, 2020
AWEFUL! Do NOT buy from these people. They do not actually cover anything. My stove exploded, NOPE. APHW, "we don't cover that". My AC leaking through my ceiling, APHW, 'Nope, we don't cover that". They seriously refused to cover anything that has gone wrong. ZERO starts.
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Kelly Dispennette, Port Orange, FL
On Sep 29, 2020
I had an unfortunate issue with my AC unit and because there was a class action lawsuit against the manufacturer, the first agent I talked to wasn’t sure how it would be handled, noting it “complicated.” The next day I got a call from a lovely woman named ******, who assured me that she was going to investigate the issue and advocate for me despite the issues around the manufacturer. W ..Read Full Review
I had an unfortunate issue with my AC unit and because there was a class action lawsuit against the manufacturer, the first agent I talked to wasn’t sure how it would be handled, noting it “complicated.” The next day I got a call from a lovely woman named ******, who assured me that she was going to investigate the issue and advocate for me despite the issues around the manufacturer. Within 2 phone calls and a chat with my service provider, she had it resolved and fully covered. What I loved most is that she was just a really nice person who truly loves what she does and wants to help people. That can be a rarity these days, so I hope someone from America’s Preferred Home Warranty sees this so she gets proper recognition for being pretty awesome! ..View less
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Scott Schreiber, Hahira, GA
On Sep 28, 2020
Worst home warranty company I have ever dealt with. They basically cover nothing and have fine print to get out of a lot of repairs. The contractor for the compressor was stuck closed on the outdoor unit. The part was only $18.00 to fix and they wouldn’t cover anything because the unit was still under the 10 parts warranty. Fine, I can deal with that but they wouldn’t cover labor either ..Read Full Review
Worst home warranty company I have ever dealt with. They basically cover nothing and have fine print to get out of a lot of repairs. The contractor for the compressor was stuck closed on the outdoor unit. The part was only $18.00 to fix and they wouldn’t cover anything because the unit was still under the 10 parts warranty. Fine, I can deal with that but they wouldn’t cover labor either because in the fine print it says they wouldn’t cover anything under a manufacturer’s warranty. But did they tell me that when I called to make a claim? Nope, they didn’t. Stay away from this company. ..View less
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Melissa Williams, Temple, GA
On Sep 02, 2020
The fact that you get to choose your own repair company is awesome, but beware about the reimbursement policy. The company gives you the option of reimbursement or paying the vendor directly, but most vendors will not take this option. We elected the reimbursement option and now two months later we still do not have our check. When I called Customer Service they informed me that we have to wait 90 days f ..Read Full Review
The fact that you get to choose your own repair company is awesome, but beware about the reimbursement policy. The company gives you the option of reimbursement or paying the vendor directly, but most vendors will not take this option. We elected the reimbursement option and now two months later we still do not have our check. When I called Customer Service they informed me that we have to wait 90 days from the issuance of the check for a reissue and they keep pointing fingers at the USPS for the delay. (It has been over three weeks since they said they mailed the check.) I asked if they could void the check and reissue or send it by ACH they kept repeating that it was USPS's fault and that after 90 days we can revisit the issue. Really speaks volumes about their customer service to make someone wait 4+ months to possible get reimbursed! ..View less
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Rick Gorman , Lumberton, NC
On Aug 14, 2020
we had a HVAC problem and it was repaired in less than 3 hours. Very easy claim process and professional customer service. Highly recommend this home warranty. Prompt, courteous service.
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Brandon Pratt, Washington, PA
On Jul 24, 2020
Pretty frustrated with the company. The only reason I didn’t give a 1 star was because for the most part the actual putting in a claim and getting it approved. However, they only covered $500.00 when the cost to fix my A/C was over $2,000 and to replace was nearly $3000. When reading the coverage it states that they cover up to $2250 for cooling units. But in the fine print at the bottom it states ..Read Full Review
Pretty frustrated with the company. The only reason I didn’t give a 1 star was because for the most part the actual putting in a claim and getting it approved. However, they only covered $500.00 when the cost to fix my A/C was over $2,000 and to replace was nearly $3000. When reading the coverage it states that they cover up to $2250 for cooling units. But in the fine print at the bottom it states that older units they don’t give nearly as much. I feel like that is a grimy way to do business. ..View less
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Paula VanDeVanter, Camby, IN
On May 11, 2020
I have not had to use the warranty, but the piece of mind I get from having it is very nice. I purchased my new house last year and had the homeowner provide me with the warranty. One year later, I just renewed.
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Brett Franklin, Midway, KY
On Apr 24, 2020
I'm a real estate agent with eXp realty, and just got off the phone with Austin Berntsen with APHW. He was outstanding, did a great job of highlighting the benefits of their warranty and I can use it to help generate leads and protect my clients. Very articulate and knowledgeable representative. I'm going to be using these guys on every deal. Really impressed with their warranty package! Great job, Austi ..Read Full Review
I'm a real estate agent with eXp realty, and just got off the phone with Austin Berntsen with APHW. He was outstanding, did a great job of highlighting the benefits of their warranty and I can use it to help generate leads and protect my clients. Very articulate and knowledgeable representative. I'm going to be using these guys on every deal. Really impressed with their warranty package! Great job, Austin! ..View less
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Adee Weismark, Forest Park, GA
On Apr 13, 2020
America's Preferred Home Warranty is the best! My wife and I purchased a rental property last month. We had the house inspected and everything looked good especially the HVAC system. When the tenant moved in, the AC was not working properly. We filed a claim with APHW which turned into two different claims: one for the AC and another for the duct work (who knew?). Both were approved and work was done. No ..Read Full Review
America's Preferred Home Warranty is the best! My wife and I purchased a rental property last month. We had the house inspected and everything looked good especially the HVAC system. When the tenant moved in, the AC was not working properly. We filed a claim with APHW which turned into two different claims: one for the AC and another for the duct work (who knew?). Both were approved and work was done. No questions or issues: just business as usual for your team. I could not be more proud and excited to continue working with APHW. This is a real home warranty company that really helps its clients and CARES! What more can we ask for! Thank you so much for your help and amazing service. I will definitely be referring more clients to you. ..View less
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John Davis, Brooklyn, NY
On Mar 05, 2020
I had to pay the whole bill myself(Heating and cooling places do not like working with warranty companies) but they sent my check to me to cover the cost within a few business days. It was very fast. And the ladies I talked to were super nice and helpful.
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mike bacon, Barberton, OH
On Dec 11, 2019
America's Preferred Home Warranty was very helpful with the whole claims process. I paid the contractor and was quickly reimbursed. I also appreciate that you are not on hold for ages on the phone.
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Engelina Koberna, Chagrin Falls, OH
On Dec 09, 2019
Simple to Use! Just call with the problem, get a case number, hire your favorite local company, they call in the details and approve over the phone. Everyone we spoke to was friendly and kind. Important things to note: read your warranty so you won't be disappointed when they only cover a certain amount of the claim. Also you will need to prepay for your repairs and they will send you a check in the mail ..Read Full Review
Simple to Use! Just call with the problem, get a case number, hire your favorite local company, they call in the details and approve over the phone. Everyone we spoke to was friendly and kind. Important things to note: read your warranty so you won't be disappointed when they only cover a certain amount of the claim. Also you will need to prepay for your repairs and they will send you a check in the mail about 7-10 days after you copy all your paid receipts. So if you stay on top of getting this in, then you will get your refund. Another note for the company, it was a little scary when we got the email that said this- Diagnosis Received. We were confused as we were told they approved the repair on the phone with the contractor.
The email sounded like we were not pre-approved. I think you should issue a pre-approval number on the phone when you talk to the customer. Rename Pre-approval after you have all the paperwork and it's being processed to Approval In Process. It makes it sound like we weren't pre-approved on the phone. This gave my mother of 84 year of age a panic attack. Just a suggestion from a former Department Store Manager. See below the copy of what I received via email.
Diagnosis Received Customer Service has talked to your contractor; if you were not present when we spoke with your contractor a representative will contact you with the claim determination and advise of any next steps.
Pre-Approved All paperwork for the claim is complete and the payment process has begun
Approved – CC – Paid The contractor has been paid via credit card
Approved Pending Payment The claim has been sent to the Accounts Payable for payment
Approved – Paid The finance department has printed the check – this should be received in 7 to 10 business days.
Not Approved After review of your claim, it has not been approved for payment. ..View less
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Winston Gibbs, Athens, GA
On Nov 22, 2019
America’s Preferred Home Warranty has been great to work with for both myself as the realtor and my clients. The communication is quick and easy. Because they choose their contractors the work gets done quick. Ted Fithian the rep takes good care of my clients and myself. Thank you America’s Preferred.
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JR, Columbia, SC
On Nov 13, 2019
APHW was recommended and provided when we purchased our home from our realtor. They are courteous and knowledgeable. Fortunately we have not had to use so far. A nice cushion of assurance to have.
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Katrina Scheele, Greensboro, NC
On Nov 12, 2019
I love offering APHW to my buyers and sellers! I really like telling them that they can choose their own trusted contractors to take care of any claim, unlike other warranty companies where you are limited to a list of unknown contractors. There's nothing like the peace of mind these warranties offer!
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Marcy, Painesville, OH
On Nov 01, 2019
I have had experience with many home warranty providers and APHW fills the most claims. I do feel the upgrades are worth the extra money and you can pick your own service provider which is awesome.
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Amy Stonesifer, Southern Pines, NC
On Nov 01, 2019
The best thing about this warranty is that you are in control. With all of the other warranties I've used, I've been sent cut-rate vendors out from out of the area. This company allows me to call my trusted and preferred vendor to do the work vs waiting for weeks! Best warranty on the market from a truly tested consumer!
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Kathy M, Beachwood, OH
On Nov 01, 2019
As an office administrator I am often on the phone with APHW and with our sales rep, and have had consistent excellent service from them. I would recommend APHW.
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On Jul 27, 2020
The company has responded to the customer through the CRP system.