We’ve listed all the latest consumer reviews and comments for APHW below:
TOM SISSON, Goodrich, TX
On Apr 06, 2022
This is the bottom of the ladder warranty companies. They don't fix anything. It takes them weeks to get you an answer and then tell you they won't pay. Save your money and go with a reputable company
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1 people found this review helpful
Xinming Wang, Strongsville, OH
On Mar 21, 2022
My heating didn't work in this very cold winter. I called APHW. The ladies in the customer service and the claims department were very patient and helpful. They gave me very a detailed instruction to get a contractor and how to finish the claim. The reimbursement didn't show the $100 deductible. I paid a little more than $100 deductible.
I had another claim for the over range microwave oven claim. ..Read Full Review
My heating didn't work in this very cold winter. I called APHW. The ladies in the customer service and the claims department were very patient and helpful. They gave me very a detailed instruction to get a contractor and how to finish the claim. The reimbursement didn't show the $100 deductible. I paid a little more than $100 deductible.
I had another claim for the over range microwave oven claim. But unfortunately I could not find a contractor to finish this claim. APHW has no its own contractor for this small appliance. ..View less
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Tori, Cuyahoga Falls, OH
On Mar 21, 2022
APHW has been so helpful! Every time I have a question, I am able to call in with hardly any wait time, or email support and get a response within the day, at the latest the next day. They’ve been so helpful and willing to answer any questions I have.
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Dave Halle, Medina, OH
On Nov 26, 2021
Plumbing was leaking. claim was filed with Americas Preferred. Plumber came out for repairs, called Americas Preferred back per their instruction, and claim was denied due to part not covered. I explained that the part is not listed as not being covered in warranty materials, but was told not all items are listed as not covered. Claim denied. this is deceptive advertising.
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3 people found this review helpful
Willis Clark, Provo, UT
On Nov 15, 2021
My wife and I have had APHWs standard warranty with the add-on’s and a deductible for over 3 years with one claim made towards the replacement cost of a refrigerator/freezer that no longer functioned. APHW paid $300 towards the replacement due to the age of the refrigerator. Understandable, however, our latest experience with APHW has been HORRIBLE both from their failure to listen to qualified se ..Read Full Review
My wife and I have had APHWs standard warranty with the add-on’s and a deductible for over 3 years with one claim made towards the replacement cost of a refrigerator/freezer that no longer functioned. APHW paid $300 towards the replacement due to the age of the refrigerator. Understandable, however, our latest experience with APHW has been HORRIBLE both from their failure to listen to qualified service technicians as well as their total lack of understanding of fully integrated air conditioning and heating system such as the earlier C****** home heating systems. We had the XF***** thermostat replaced 3 times. They are no longer made rendering the TOTAL heating system non repairable after it failed completely during the conversations with APHW who completely ignored our expert repair technicians and then decided they would ONLY cover the failing heater blower motor for $250. After providing copies of the total replacement costs for a new system (~$13,000) APHW requested an itemized cost for the replacement heater blower assembly which we requested from the repair company and they provided. The cost of the blower motor assembly was ~$2,600. My last conversation with their representation was that they had approved the claim for $150 and were sending a check. Today I received an email informing me that my monthly payment was coming up on 19 Nov. If I could give an overall rating of minus 5 stars I would certainly not hesitate doing just that. I will be cancelling this policy tomorrow. If you must get a home owner’s policy I would suggest you to look elsewhere. ..View less
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6 people found this review helpful
Jodi Leabo, Clitherall, MN
On Nov 11, 2021
After two attempts to use this service, they found reasons not to cover my claims. First was an inlet baffle on a septic- says they cover it, but after 20 questions to the contractor “ is it possible that” they wouldn’t cover it. The inlet baffle was loose and they decided the failure could have been caused by operator error when it was last pumped. I paid extra for the gas fireplace co ..Read Full Review
After two attempts to use this service, they found reasons not to cover my claims. First was an inlet baffle on a septic- says they cover it, but after 20 questions to the contractor “ is it possible that” they wouldn’t cover it. The inlet baffle was loose and they decided the failure could have been caused by operator error when it was last pumped. I paid extra for the gas fireplace coverage it quit working, the repair man didn’t know what the issue was until he took it completely apart and cleaned it. Although it Failed.. no parts were required but the tech spent 2.5 hours going through it and cleaning it.. they refused to cover it. Total waste of money. They find reasons on the covered items not to cover them.. both contractors said the warranty was a joke. ..View less
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2 people found this review helpful
Robert Cowins, Blackshear, GA
On Oct 07, 2021
This company is a fraud. I understand that some of the repair cost will not be covered but after two claims the portion covered is not worth the time I spend on the phone or online to file the claim. I recently filed a claim for a water heater and was only approved $375.00 for the entire repair. The repair cost was $1,100.00. I was told the $375.00 was for the cost of the water heater by one representati ..Read Full Review
This company is a fraud. I understand that some of the repair cost will not be covered but after two claims the portion covered is not worth the time I spend on the phone or online to file the claim. I recently filed a claim for a water heater and was only approved $375.00 for the entire repair. The repair cost was $1,100.00. I was told the $375.00 was for the cost of the water heater by one representative and the labor would be covered once the repairs were done. However, when the repairs were completed, another representative (very rude by the way) told me the $375.00 was for the parts and labor. I explained to her that the brochure and the other representative said something differently and was instantly given a speech about how I should have money set aside for repairs if I am a homeowner. I fully understand this which is why I am able to pay the technicians since APHW requires you to pay up front and be reimbursed, and do not to be lectured. However, I could have kept the money I paid for the warranty in the bank and used it for the repairs instead of wasting it on APHW. I asked for a breakdown and was refused even though I was told I could be approved up to $500.00. I requested the $500.00 and was also refused. I requested the case be escalated and was refused again. Save your money and find another warranty company. APHW is not worth the hassle and are not honest about how the company conduct business. ..View less
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2 people found this review helpful
Luciana, Columbia, SC
On Aug 30, 2021
DO NOT, DO NOT USE THIS COMPANY.
If I could give zero stars, I would. Americas Preferred Home Warranty is a rip off. I got this plan in December when I bought this home.If I had known about this company before, I would have asked the seller for a credit and went with another warranty company. Once this contract is up, I will defiantly be going with another warranty company.
1. Asking to speak with c ..Read Full Review
DO NOT, DO NOT USE THIS COMPANY.
If I could give zero stars, I would. Americas Preferred Home Warranty is a rip off. I got this plan in December when I bought this home.If I had known about this company before, I would have asked the seller for a credit and went with another warranty company. Once this contract is up, I will defiantly be going with another warranty company.
1. Asking to speak with contractor on the phone while they are there. The only item the warranty company should ask for is the estimate the home owner receive from the contractor.
2. They will find any type of loophole to get out of paying for repairs.
3. They require you to pay for repairs up front and then get reimbursed. Why have a deductible if you still have to pay in full? What if you dont have thousands of dollars to pay out of pocket to get the repairs done? Does this make sense, NO IT DOES NOT.
Now, I am in process of a HVAC claim. The W********** unit is 15 years old. The coil is shot. The contractor explained to the rep that the coil is obsolete, no longer made by W**********. The unit needs replaced.
It took the rep a while to call me back. Apparently, they are using this site https://www.expertappliance.com/partfinder.php to justify parts being available. Not only did I call the company that came out for the first inspection, I also called two other companies. None of the companies would use that site for parts. They said it is equivalent to " rebuilds and junk yards". All three companies have stated that the coil is obsolete from the manufacturer W**********. Because these companies are very large and very known, I believe them. I did my own research and could not find one. I called this horrible warranty company back to let them know what 3 highly known companies have said. I was on hold for about 10 minutes, only for the rep to come back soundly like a robot. "We will add $300 for labor for the replacement of part or upgrade of unit. $300 for labor??? I tried to explain again that none of the companies will use that site and all three says the part is obsolete, so the unit will need to be replaced. The rep states "use a licensed contractor. This is the website to verify that there is a part available". Once again, I had to state that these licensed companies WILL NOT use these parts because the part is obsolete and they dont use hand me downs.
What licensed contractor will use obsolete parts without jeopardizing their reputation. The robot rep says, " This is the website we use. You can use the money towards the part replacement or upgrade". Basically. This company wants to set you up for failure.
So, now my family is in home with no ac in South Carolina where the temps can get up to 100°. How can we afford an entire new unit?
Once again, DO NOT USE THIS COMPANY. I will be going somewhere else. I will also be letting those who are buying homes my experience about this company so they dont have to go through this. ..View less
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2 people found this review helpful
Kurtis Roinestad, Saylorsburg, PA
On Aug 21, 2021
After being provided a claim number for a furnace repair, they denied coverage when the contractor arrived on site. He stated that the furnace would not be covered because it was “wall-mounted“. Ivan had to pay out of pocket since the contractor was already there.
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1 people found this review helpful
Sandi Boggs, Creston, IA
On Jul 13, 2021
So the switch in the outside air conditioner unit went bad. This was covered minus my deductible. There was still a problem that they would have to come back and resolve the next day. The rep said to just call and they would add it to the claim. The problem is that when the switch went bad, it took out the transformer in the furnace and today a different rep said that it would have to be under a new cla ..Read Full Review
So the switch in the outside air conditioner unit went bad. This was covered minus my deductible. There was still a problem that they would have to come back and resolve the next day. The rep said to just call and they would add it to the claim. The problem is that when the switch went bad, it took out the transformer in the furnace and today a different rep said that it would have to be under a new claim (which doesn't meet the deductible), so they will not cover the cost of the transformer - which only went bad because of the switch! That's like your insurance company saying that your house destroyed by fire is a separate claim from the car which is in the attached garage and also destroyed in the same event! ARE YOU KIDDING ME!? 2 items taken out by 1 event but has to be 2 separate claims???? Suddenly not seeing the value anymore. They probably won't even allow my review. Thanks Brit. ..View less
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3 people found this review helpful
Samantha Balaguer, Pottstown, PA
On May 11, 2021
I wouldn't use them.
Even if you call ahead asking about a service being done and the contractor coming. They will not tell you, your claim is not valid until the moment you call after the work is done and contractor is needing payment. You could be footing the bill. They do not pay for their mistakes. YOU DO. Sorry doesn't fix the mistake or pay for it. I called earlier and asked about Pellet stove r ..Read Full Review
I wouldn't use them.
Even if you call ahead asking about a service being done and the contractor coming. They will not tell you, your claim is not valid until the moment you call after the work is done and contractor is needing payment. You could be footing the bill. They do not pay for their mistakes. YOU DO. Sorry doesn't fix the mistake or pay for it. I called earlier and asked about Pellet stove repair. All was fine until the contractor came and we made the call after the work was done and they denied it because its not even a service they cover.
My claim had been open for 3 months and no one looks at them until the moment you call for payment. BEWARE. My bill was in the hundreds, but you could literally be footing thousands of dollars by this mistake and they wouldn't blink an eye. ..View less
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1 people found this review helpful
Nick DeMicco, Bloomsbury, NJ
On Apr 28, 2021
NEVER USE THIS COMPANY!
I filed a claim and it took some time to get approved, of which they covered less than 5% of the total cost. After 6 months of not seeing a check, I reviewed on the website and it was still pending review.
I called to follow up on the status, and WHILE ON THE PHONE, they updated the status to Not Approved and cancelled the amount that was approved.
This company is garbage.
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1 people found this review helpful
Kenneth Gonzalez , Newport News, VA
On Apr 26, 2021
I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The ..Read Full Review
I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The second person i spoke with on the phone. (4/21/21) Offered me other opinions to getting reimbursed for the money i spent on the garbage disposal. Sherry is her name. she is the nicest person I've spoken with since moving to Virginia. She was very informative, considerate, & just a overall beautiful person. Thank you Sherry for all your help in this matter. I chose to not dispute there decision & just take my business elsewhere. I hope other's i have to deal with. In the near future are as kind & considerate as you are sherry. ..View less
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2 people found this review helpful
Kenneth Gonzalez , Newport News, VA
On Apr 26, 2021
I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The ..Read Full Review
I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The second person i spoke with on the phone. (4/21/21) Offered me other opinions to getting reimbursed for the money i spent on the garbage disposal. Sherry is her name. she is the nicest person I've spoken with since moving to Virginia. She was very informative, considerate, & just a overall beautiful person. Thank you Sherry for all your help in this matter. I chose to not dispute there decision & just take my business elsewhere. I hope other's i have to deal with. In the near future are as kind & considerate as you are sherry. ..View less
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1 people found this review helpful
Charles Ackerson, Columbia, SC
On Apr 22, 2021
On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth bac ..Read Full Review
On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth back and forth I was given a $200 claim for replacing the gas line. The gas line did not need to be replaced the entire unit needed to replace costing me $5,100 the next day I of course email the invoice to America's Preferred Home Warranty on the 19th of April where they approved the $200 reimbursement on the $5,100 HVAC replacement I do not understand how they can rationalize such a small reimbursement for such a huge expense what's the point of having a warranty I could have saved $909 for premium and then farther ahead I am not happy but I can say the answer the phone and they are all very nice and very polite but I question the determination my opinion stay away from America's Preferred Home Warranty ..View less
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6 people found this review helpful
Charles Ackerson, Columbia, SC
On Apr 22, 2021
On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth bac ..Read Full Review
On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth back and forth I was given a $200 claim for replacing the gas line. The gas line did not need to be replaced the entire unit needed to replace costing me $5,100 the next day I of course email the invoice to America's Preferred Home Warranty on the 19th of April where they approved the $200 reimbursement on the $5,100 HVAC replacement I do not understand how they can rationalize such a small reimbursement for such a huge expense what's the point of having a warranty I could have saved $909 for premium and then farther ahead I am not happy but I can say the answer the phone and they are all very nice and very polite but I question the determination my opinion stay away from America's Preferred Home Warranty ..View less
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1 people found this review helpful
Kiamesha, Strongsville, OH
On Apr 21, 2021
I spoke with ****** today to start a claim and she was great! She explained everything. She was thorough and fast. The claims & reimbursement process I’m not too happy with, but other than that a great company.
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1 people found this review helpful
Marqua Pearson
On Mar 29, 2021
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less
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2 people found this review helpful
Marqua Pearson
On Mar 29, 2021
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less
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1 people found this review helpful
Dave Nadel
On Mar 29, 2021
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bare you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bare you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less
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1 people found this review helpful
Call Now 
On Apr 07, 2022
Hello Tom, Thank you for taking the time to submit your review. I can understand your frustration with the claim delay, and we would like to apologize for the length of time it took for your claim determination to be made. This does not live up to our award-winning customer service standards, and we will be coaching our employees to correct the issue. Regarding your claim determination results, ..Read Full Review
Hello Tom, Thank you for taking the time to submit your review. I can understand your frustration with the claim delay, and we would like to apologize for the length of time it took for your claim determination to be made. This does not live up to our award-winning customer service standards, and we will be coaching our employees to correct the issue. Regarding your claim determination results, to qualify for coverage, potentially covered items must be fully operational upon occupancy of the home, and then fail from normal wear and tear during the warranty coverage period. I see that you advised us that the Hot Tub would not turn on the first time trying to use it. Per the terms of the warranty, we are unable to assist with items that failed prior to the start of the warranty coverage period. Also, I see that your Dishwasher claim is still open. If you would like to complete this claim, please have your contractor call us at 800.648.5006 prior to any work being completed. We are open 24/7/365 and we would be happy to assist! This short video may be a helpful refresher on coverage as well: https://bit.ly/2WwrHqZ Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less