AMERICA'S PREFERRED HOME WARRANTY REVIEWS, PLANS & COST - 2021
America's Preferred Home Warranty (APHW) is a popular warranty company established in 1999, and headquartered at Jackson, Michigan. They provide coverage across the country, except for California and New Hampshire.
America's Preferred Home Warranty plans cover all major systems and appliances. Their plans protect your household budget from the cost of repairing an unexpected appliance or home system breakdown. In addition, comprehensive coverage plans come at a competitive price due to the flexibility to choose your deductible and premium amounts.
The customer support teams are available 24/7 to take claims. Known for their customer-centric approach, APHW lets you choose your preferred licensed contractors, giving you more control over the process. Check out America's Preferred Home Warranty reviews to know about customer experiences with claim-filing.
Pros
- Option to choose your contractor
- Multiple deductible options
- Offers roof leak coverage
- 30-day service guarantee
Cons
- Washer & dryer not part of basic coverage
- Several exclusions
Premium
$499
Deductible
$50, $100, or $125
Coverage Limits
$25K
BBB Rating
A+
Active States
48
Complaint Resolution Program
Yes
877-401-0432 $1,000
Estimated Appliance Coverage$2,250
Estimated System Coverage48
No. Of Active StatesYes
Complaint Resolution ProgramAMERICA'S PREFERRED HOME WARRANTY (APHW) PLANS
The America's Preferred Home Warranty primarily offers a basic coverage plan for homebuyers and sellers and two plans that provide additional coverage -
- Standard Coverage - This plan includes major home systems and kitchen appliances. You can choose to add other optional items or upgrades to enhance your coverage.
- Preferred Upgrade - The Preferred Upgrade adds an extended range of repairs and covered parts to the Standard Coverage plan. It also includes many items that are not conventionally covered in basic coverage plans.
- Optional Add-on Coverage - Like most home warranty providers, APHW also has a list of optional add-ons you can add to your plan for extensive coverage. Optional add-ons carry an additional fee for each item. For example, if you choose to add a gas fireplace to your plan, you’d have to pay an extra $4.17.
- Real Estate Plans - America’s Preferred Home Warranty has a mobile app designed for real estate professionals. The app, Real-Pro, allows real estate agents to buy, maintain, manage, and renew warranty contracts. Realtors can get a quote by calling APHW’s listed number or by filling out a form online.
AMERICA’S PREFERRED HOME WARRANTY COSTS & COVERAGE
America’s Preferred Home Warranty Coverage is available at pocket-friendly prices compared to the industry average. The standard plan comes with three deductible plan options to choose from : $50, $100, or $125. The monthly pricing of the premiums are -
- $46.58 per month for a deductible of $50,
- $44.42 per month for a deductible of $100, and
- $39.58 per month for a deductible of $125 TSF.
The Preferred Upgrade option adds up to $11.68 per month. The deductibles are certainly on the lower range in the market scale compared to the industry standards. In the table below, you can see the items covered in the standard plan and how your coverage can be enhanced with the preferred upgrade.
| Standard Coverage | With Preferred Upgrade |
|---|---|
| Built-in Dishwasher | Adds - racks, baskets, rollers |
| Central Air Conditioning | Adds - refrigerant recovery, reclaim, and disposal, crane expenses, registers & grills, ceiling fan |
| Built-in Oven | Adds - interior lining, clocks, rotisseries, racks, handles, knobs, dials |
| Garage Door Opener | Adds - hinges, springs, keypads, remote transmitters |
| Refrigerator | Adds - refrigerant recovery, control board, ice maker and ice/beverage dispenser, and respective equipment |
| Electrical System | Special Electrical Package: fire/burglar alarm, lighting fixtures, doorbell |
| Heating System | Central Heat Adds - registers, grills, and heat lamps |
| Free-standing range/ cooktop | |
| Attic & exhaust fans | |
| Central Vacuum | |
| Ductwork | |
| Built-in Microwave | interior lining, glass door, clocks, and shelves |
| Instant Hot Water Dispenser | |
| Plumbing | Adds - replacement with like quality (Toilets) |
| Stoppages | |
| Permanent Trash Compactor (built-in) | |
| Water Heater | Adds - sediment build up |
| Garbage Disposal | |
| Hotel Benefits | |
| Humidifier | |
| Permanently installed sump pump | |
| Roof Leak Repair | |
| Septic System | |
| Water well pump | |
| Trash Compactor | Adds - lock and key assembly, buckets |
| $250 for code violations*
*The service contractor will correct code violations of repaired items. Any amount exceeding $250 for the correction will be charged. |
Optional Add-ons
Choosing add-ons would increase the premium prices to over $100 depending on the specific items chosen for coverage.APHW has optional items that you can choose to add to your plan to increase the extent of your coverage. These items are usually charged an extra fee. APHW’s optional add-ons include -
- Clothes Washer & Dryer
- Sprinkler system
- Jetted Bathtub
- Additional Refrigerators
- In ground Pool/Spa equipment
- Termite Control
- Saltwater Pool/Spa
- Water Softener
- Gas Fireplace
AMERICA’S PREFERRED HOME WARRANTY CLAIMS & CUSTOMER SERVICE
The America’s Preferred Home Warranty claim filing process is simple and hassle-free. The procedure is as follows:
Log in to America's Preferred Home Warranty site to submit a claim online. You can place a service request by calling the representatives anytime as they are available 24/7. You will be given a claim number. You can then call your chosen contractor and explain the malfunction to them.
Your contractor should speak to the customer service representatives and provide details regarding the make, model, and serial number of your faulty device and diagnosis report. Based on this information, the company will approve your claim.
The company will explain the claim and determination details so that you can decide whether you would like a repair or replacement.
All you have to do is provide the invoice to verify your choice. The payment will either be made by APHW to the technician or reimbursed to you after you have made it yourself.
The company, after phone approval, offers three payment options to the contractor - directly over the phone via credit card, send a check by mail, or reimburse you the amount in full. Customers have reviewed them favorably for their speed of service and reimbursement.
America’s Preferred Home Warranty (APHW) STATES AVAILABILITY
Check out the states covered by America’s Preferred Home Warranty in the map below -
WHAT ARE THE EXCLUSIONS AND LIMITS OF AMERICA'S PREFERRED HOME WARRANTY CONTRACTS?
In this section, we’ll take a look at APHW’s coverage limitations and exclusions. America’s Preferred Home Warranty will not pay any additional costs towards completing repairs, nor will they upgrade equipment on the grounds of lack of capacity, improper installation, inadequate repair of or design of appliances, systems, or components. It also does not repair or upgrade any item if the failure is caused by improper installation, previous repairs, etc.
APHW also has limitations for coverage on systems and appliances. For example specific parts or components of appliances and systems like portable units or window units under central air conditioning are not covered, other items like water source heat pumps, salt water pools, etc., are also not covered. Similarly while filtration systems are covered in refrigerators, cracked or broken thermal shells, chipping, etc., are not covered.
The company accepts liability for the failure of systems due to regular wear and tear and not for damages caused by any other occurrences. If the systems and appliances have reached the end of their life cycle, the company reserves the discretion to offer services or claim denial. If any item breaks down during the 30 day waiting period, America’s Preferred Home Warranty may not cover it.
They will also not cover problems arising from modifications to appliances, systems, or components, and areas or facilities of mobile home parks and condominiums. Only items located within single-family homes and/or condominiums will be covered.
As per the customers who have opted for their home warranty plans, a careful reading and understanding of the sample contracts or service agreements reduces the chances of your claims being rejected. Also, read America’s Preferred Home Warranty reviews to get a better insight into their quality of services.
AMERICA’S PREFERRED HOME WARRANTY: WORTH IT?
America’s preferred home warranty holds an A+ BBB rating and has lots of positive customer reviews. It is also one of the handful of companies in the home warranty industry that allows you to choose a technician on your own. It also offers a three-night hotel stay if you must vacate your residence due to extended repair times on covered items in your home. However, there are some drawbacks as well, one being that clothes washers and dryers do not come under standard coverage and are to be bought as add-ons. There is also no labor/workmanship guarantee since the choice of service technician is your decision. If you are confused, you can check out our list of best home warranty companies to compare and decide.
AMERICA’S PREFERRED HOME WARRANTY (APHW) FAQs
How much warranty liability does APHW accept?
The maximum aggregate liability of a home warranty contract from America’s Preferred Home Warranty is up to $25,000! That is a large cover to get for a little over $1000 paid in annual premium. The average appliance upper coverage limit is about $550, while for systems, it is about $1700.
Will all my home systems and appliances be covered completely?
Only the systems and appliances specified in the home warranty contract will be covered. Although the items get coverage regardless of age, model or make, for systems over 20 years of age, the maximum liability for repairs and replacements would be much lower.
How much is America’s preferred home warranty?
America’s Preferred Home Warranty provides three plans with monthly premiums varying between $39.58 to $46.58. The deductible costs between $50-$125 depending on the plan you choose. You can also opt for a preferred upgrade along with the basic plan to get enhanced coverage options. It costs $11.68 per month, in addition to the cost of the selected plan.
What to do if I am not satisfied with the warranty plan?
You can cancel it, and America’s Preferred Home Warranty will refund the prorated amount of the home warranty contract. However, they may charge a cancelation fee, though this won’t apply if you choose not to keep the warranty within 30 days of purchase.
How is a home warranty different from homeowners insurance?
A home warranty is a 12-month contract that protects home systems like plumbing, electrical, HVAC systems, etc., and appliances like refrigerators, dishwashers, ovens, etc., in case of breakdowns or failure due to normal wear and tear. A home warranty policy covers the repair or replacement costs of the covered items in your plan. Homeowners insurance offers protection to the structure of your home against calamities like fire, storms, vandalism, etc. If your property is damaged due to any of the covered calamities, the insurance provider is liable to cover the repair costs.
Although both home warranties and homeowners insurance charge deductibles, they are different in coverage, covered items, and more.
Does America’s home warranty cover roof leaks?
The basic plan offered by the company provides coverage for roof leak repair subject to claim payout limitations.
Does APHW cover rolled roofing?
Yes, APHW lets you transfer your service contract. If you change the ownership of your home during the contract period, you must notify the company at 1.800.648.5006, within 30 days from the transfer of your covered property.
Does APHW Home Warranty cover townhouses?
America’s Preferred Home Warranty offers a townhouse warranty. They also offer condo warranty, single-family home warranty, multi-family unit warranty, and new construction warranty.
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America’s Preferred Home Warranty (APHW) REVIEWS
Dave Halle, Medina, OH
On Nov 26, 2021
Plumbing was leaking. claim was filed with Americas Preferred. Plumber came out for repairs, called Americas Preferred back per their instruction, and claim was denied due to part not covered. I explained that the part is not listed as not being covered in warranty materials, but was told not all items are listed as not covered. Claim denied. this is deceptive advertising.
HelpfulWillis Clark, Provo, UT
On Nov 15, 2021
My wife and I have had APHWs standard warranty with the add-on’s and a deductible for over 3 years with one claim made towards the replacement cost of a refrigerator/freezer that no longer functioned. APHW paid $300 towards the replacement due to the age of the refrigerator. Understandable, however, our latest experience with APHW has been HORRIBLE both from their failure to listen to qualified se ..Read Full Review
My wife and I have had APHWs standard warranty with the add-on’s and a deductible for over 3 years with one claim made towards the replacement cost of a refrigerator/freezer that no longer functioned. APHW paid $300 towards the replacement due to the age of the refrigerator. Understandable, however, our latest experience with APHW has been HORRIBLE both from their failure to listen to qualified service technicians as well as their total lack of understanding of fully integrated air conditioning and heating system such as the earlier C****** home heating systems. We had the XF***** thermostat replaced 3 times. They are no longer made rendering the TOTAL heating system non repairable after it failed completely during the conversations with APHW who completely ignored our expert repair technicians and then decided they would ONLY cover the failing heater blower motor for $250. After providing copies of the total replacement costs for a new system (~$13,000) APHW requested an itemized cost for the replacement heater blower assembly which we requested from the repair company and they provided. The cost of the blower motor assembly was ~$2,600. My last conversation with their representation was that they had approved the claim for $150 and were sending a check. Today I received an email informing me that my monthly payment was coming up on 19 Nov. If I could give an overall rating of minus 5 stars I would certainly not hesitate doing just that. I will be cancelling this policy tomorrow. If you must get a home owner’s policy I would suggest you to look elsewhere. ..View less
HelpfulOn Nov 30, 2021
Hello Willis, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim amount. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; it may not cover the entire cost. Upon review, I see that the technician verified several times that nothing other than the ..Read Full Review
Hello Willis, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim amount. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; it may not cover the entire cost. Upon review, I see that the technician verified several times that nothing other than the thermostat had failed. Since the thermostat was the only failure, we were only able to approve for the failed part. It is the homeowner’s decision if they choose to replace the entire unit and use the approved amount toward the replacement. As requested, the warranty has been canceled and no further payments will be taken. Please do not hesitate to contact us with any questions you may have. We are available 24/7/365 for your convenience. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Robert Cowins, Blackshear, GA
On Oct 07, 2021
This company is a fraud. I understand that some of the repair cost will not be covered but after two claims the portion covered is not worth the time I spend on the phone or online to file the claim. I recently filed a claim for a water heater and was only approved $375.00 for the entire repair. The repair cost was $1,100.00. I was told the $375.00 was for the cost of the water heater by one representati ..Read Full Review
This company is a fraud. I understand that some of the repair cost will not be covered but after two claims the portion covered is not worth the time I spend on the phone or online to file the claim. I recently filed a claim for a water heater and was only approved $375.00 for the entire repair. The repair cost was $1,100.00. I was told the $375.00 was for the cost of the water heater by one representative and the labor would be covered once the repairs were done. However, when the repairs were completed, another representative (very rude by the way) told me the $375.00 was for the parts and labor. I explained to her that the brochure and the other representative said something differently and was instantly given a speech about how I should have money set aside for repairs if I am a homeowner. I fully understand this which is why I am able to pay the technicians since APHW requires you to pay up front and be reimbursed, and do not to be lectured. However, I could have kept the money I paid for the warranty in the bank and used it for the repairs instead of wasting it on APHW. I asked for a breakdown and was refused even though I was told I could be approved up to $500.00. I requested the $500.00 and was also refused. I requested the case be escalated and was refused again. Save your money and find another warranty company. APHW is not worth the hassle and are not honest about how the company conduct business. ..View less
HelpfulOn Oct 08, 2021
Hello Robert, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the unexpected out-of-pocket costs of repairing or replacing covered items that fail from normal wear and tear; it may not cover the entire cost of repair. I have reviewed your contract and claims, and I am happy to ..Read Full Review
Hello Robert, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the unexpected out-of-pocket costs of repairing or replacing covered items that fail from normal wear and tear; it may not cover the entire cost of repair. I have reviewed your contract and claims, and I am happy to see that we were able to approve funds to help offset the cost of the unexpected repairs on the water heater and HVAC unit. I see that we also approved an amount for additional repairs to the HVAC unit, which were not completed at that time. Should you choose to have the approved repairs done, those funds are still available to you until your contract expiration date. Regarding the water heater claim, the customer service representative advised that the amount approved for the water heater factors in age and life expectancy, and it includes the cost of parts, labor, and the service call. No other funds were discussed for labor. The warranty offers a range of covered items throughout the home for further value and customer satisfaction. Please do not hesitate to call us with any questions or claims at 1.800.648.5006; we are available 24/7/365, and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Luciana, Columbia, SC
On Aug 30, 2021
DO NOT, DO NOT USE THIS COMPANY. If I could give zero stars, I would. Americas Preferred Home Warranty is a rip off. I got this plan in December when I bought this home.If I had known about this company before, I would have asked the seller for a credit and went with another warranty company. Once this contract is up, I will defiantly be going with another warranty company. 1. Asking to speak with c ..Read Full Review
DO NOT, DO NOT USE THIS COMPANY. If I could give zero stars, I would. Americas Preferred Home Warranty is a rip off. I got this plan in December when I bought this home.If I had known about this company before, I would have asked the seller for a credit and went with another warranty company. Once this contract is up, I will defiantly be going with another warranty company. 1. Asking to speak with contractor on the phone while they are there. The only item the warranty company should ask for is the estimate the home owner receive from the contractor. 2. They will find any type of loophole to get out of paying for repairs. 3. They require you to pay for repairs up front and then get reimbursed. Why have a deductible if you still have to pay in full? What if you dont have thousands of dollars to pay out of pocket to get the repairs done? Does this make sense, NO IT DOES NOT. Now, I am in process of a HVAC claim. The W********** unit is 15 years old. The coil is shot. The contractor explained to the rep that the coil is obsolete, no longer made by W**********. The unit needs replaced. It took the rep a while to call me back. Apparently, they are using this site https://www.expertappliance.com/partfinder.php to justify parts being available. Not only did I call the company that came out for the first inspection, I also called two other companies. None of the companies would use that site for parts. They said it is equivalent to " rebuilds and junk yards". All three companies have stated that the coil is obsolete from the manufacturer W**********. Because these companies are very large and very known, I believe them. I did my own research and could not find one. I called this horrible warranty company back to let them know what 3 highly known companies have said. I was on hold for about 10 minutes, only for the rep to come back soundly like a robot. "We will add $300 for labor for the replacement of part or upgrade of unit. $300 for labor??? I tried to explain again that none of the companies will use that site and all three says the part is obsolete, so the unit will need to be replaced. The rep states "use a licensed contractor. This is the website to verify that there is a part available". Once again, I had to state that these licensed companies WILL NOT use these parts because the part is obsolete and they dont use hand me downs. What licensed contractor will use obsolete parts without jeopardizing their reputation. The robot rep says, " This is the website we use. You can use the money towards the part replacement or upgrade". Basically. This company wants to set you up for failure. So, now my family is in home with no ac in South Carolina where the temps can get up to 100°. How can we afford an entire new unit? Once again, DO NOT USE THIS COMPANY. I will be going somewhere else. I will also be letting those who are buying homes my experience about this company so they dont have to go through this. ..View less
HelpfulOn Sep 01, 2021
(Please also see response posted to Twitter, Google, BBB and Facebook.) Hello Luca, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. With the information provided I was able to review your contract, claims, and all available information. The warranty is in place to assist with the cost of repairing or replacing spe ..Read Full Review
(Please also see response posted to Twitter, Google, BBB and Facebook.) Hello Luca, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. With the information provided I was able to review your contract, claims, and all available information. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear- it may not cover the entire cost. Thank you for taking the time to speak with me today about the adjustment we made in your favor. I am pleased to see that we were able to assist with offsetting the unexpected cost of repairing or replacing your HVAC unit. America’s Preferred Home Warranty offers three different payment options for your convenience. If a contractor chooses not to accept payment from us and would like for the homeowner to pay them directly, that is beyond our control. Further, if a part is available, then the part is not considered to be obsolete. Using the website provided in your review, I see that the genuine Weatherking part is available. In this case, we were able to approve to assist with the repair costs; however, you are able to use the approved funds toward the replacement of a new unit to be installed by a licensed contractor if you choose. The warranty offers a range of covered items throughout the home for further value and satisfaction. If you have any questions or need to file any additional claims, please contact us at 1.800.648.5006; we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Kurtis Roinestad, Saylorsburg, PA
On Aug 21, 2021
After being provided a claim number for a furnace repair, they denied coverage when the contractor arrived on site. He stated that the furnace would not be covered because it was “wall-mounted“. Ivan had to pay out of pocket since the contractor was already there.
HelpfulOn Aug 23, 2021
Hello Kurtis, Thank you for taking the time to voice your experience; I can understand your frustration with coverage. Please see response also posted to your review on Google Reviews. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear. Upon review of the furnace claim I see that the unit is a wall mounted unit and is no ..Read Full Review
Hello Kurtis, Thank you for taking the time to voice your experience; I can understand your frustration with coverage. Please see response also posted to your review on Google Reviews. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear. Upon review of the furnace claim I see that the unit is a wall mounted unit and is not centrally ducted; per the warranty terms, wall units are not covered. There is a range of covered items throughout the home under the warranty for further value and satisfaction to our homeowners. If you have any questions or need to file additional claims, please contact customer service at 1.800.648.5006; we are available 24/7/365 and we look forward to speaking with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
On Sep 22, 2021
The company did respond but said this was their policy. They didn’t cover my furnace repair because it was a carveout for not covering wall-mounted furnaces. This is yet another example why I don’t trust on warranties. They are never there for when you need them, only to accept your premiums to give you a false peace-of-mind.
Sandi Boggs, Creston, IA
On Jul 13, 2021
So the switch in the outside air conditioner unit went bad. This was covered minus my deductible. There was still a problem that they would have to come back and resolve the next day. The rep said to just call and they would add it to the claim. The problem is that when the switch went bad, it took out the transformer in the furnace and today a different rep said that it would have to be under a new cla ..Read Full Review
So the switch in the outside air conditioner unit went bad. This was covered minus my deductible. There was still a problem that they would have to come back and resolve the next day. The rep said to just call and they would add it to the claim. The problem is that when the switch went bad, it took out the transformer in the furnace and today a different rep said that it would have to be under a new claim (which doesn't meet the deductible), so they will not cover the cost of the transformer - which only went bad because of the switch! That's like your insurance company saying that your house destroyed by fire is a separate claim from the car which is in the attached garage and also destroyed in the same event! ARE YOU KIDDING ME!? 2 items taken out by 1 event but has to be 2 separate claims???? Suddenly not seeing the value anymore. They probably won't even allow my review. Thanks Brit. ..View less
HelpfulOn Jul 13, 2021
Hi Sandi, Thank you for taking the time to leave us a review. With the information provided I was able to review your claims for a better understanding. Upon review of your claim, I am happy to see that we were able to adjust the approval in your favor! The warranty offers a range of covered items for further value and satisfaction. Please do not hesitate to call us at 800.648.5006 should y ..Read Full Review
Hi Sandi, Thank you for taking the time to leave us a review. With the information provided I was able to review your claims for a better understanding. Upon review of your claim, I am happy to see that we were able to adjust the approval in your favor! The warranty offers a range of covered items for further value and satisfaction. Please do not hesitate to call us at 800.648.5006 should you need our assistance in the future; our Customer Service Team is available 24/7/365 and ready to assist you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less
On Nov 19, 2021
Samantha Balaguer, Pottstown, PA
On May 11, 2021
I wouldn't use them. Even if you call ahead asking about a service being done and the contractor coming. They will not tell you, your claim is not valid until the moment you call after the work is done and contractor is needing payment. You could be footing the bill. They do not pay for their mistakes. YOU DO. Sorry doesn't fix the mistake or pay for it. I called earlier and asked about Pellet stove r ..Read Full Review
I wouldn't use them. Even if you call ahead asking about a service being done and the contractor coming. They will not tell you, your claim is not valid until the moment you call after the work is done and contractor is needing payment. You could be footing the bill. They do not pay for their mistakes. YOU DO. Sorry doesn't fix the mistake or pay for it. I called earlier and asked about Pellet stove repair. All was fine until the contractor came and we made the call after the work was done and they denied it because its not even a service they cover. My claim had been open for 3 months and no one looks at them until the moment you call for payment. BEWARE. My bill was in the hundreds, but you could literally be footing thousands of dollars by this mistake and they wouldn't blink an eye. ..View less
HelpfulOn May 28, 2021
Hi Samantha, Thank you for taking time to leave us a review. With the information provided we were able to review your claim for clarification, and I can understand your frustration. The warranty assists with specific items in the home and attached garage that fail due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of a covered repair or replacement. ..Read Full Review
Hi Samantha, Thank you for taking time to leave us a review. With the information provided we were able to review your claim for clarification, and I can understand your frustration. The warranty assists with specific items in the home and attached garage that fail due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of a covered repair or replacement. In this case, as the claim was opened online, we were unaware of the type of system until you called back. I would like to apologize for the miscommunication with the Customer Service Representative, and advise that we have reviewed the call to be able to provide further coaching and training. However, as the warranty does not provide coverage for this type of heating system, we were unable to assist with the repair. Thank you for taking my call today, it was a pleasure speaking with you. Should you need any further assistance, please do not hesitate to call us at 800.648.5006. Our Customer Service Representatives are available 24/7/365 and standing by to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less
Nick DeMicco, Bloomsbury, NJ
On Apr 28, 2021
NEVER USE THIS COMPANY! I filed a claim and it took some time to get approved, of which they covered less than 5% of the total cost. After 6 months of not seeing a check, I reviewed on the website and it was still pending review. I called to follow up on the status, and WHILE ON THE PHONE, they updated the status to Not Approved and cancelled the amount that was approved. This company is garbage.
HelpfulOn Apr 29, 2021
Hi Nick, Thank you for taking time to leave us a review. With the information provided I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for p ..Read Full Review
Hi Nick, Thank you for taking time to leave us a review. With the information provided I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for processing and your reimbursement has been sent out today, 4/29/2021. Thank you again for reaching out and allowing us to resolve this issue. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less
On May 04, 2021
Hi Nick, Thank you for taking the time to leave us a review. With the information provided, I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for pr ..Read Full Review
Hi Nick, Thank you for taking the time to leave us a review. With the information provided, I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for processing and your reimbursement has been sent out today, 4/29/2021. Thank you again for reaching out and allowing us to resolve this issue. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less
Kenneth Gonzalez , Newport News, VA
On Apr 26, 2021
I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The ..Read Full Review
I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The second person i spoke with on the phone. (4/21/21) Offered me other opinions to getting reimbursed for the money i spent on the garbage disposal. Sherry is her name. she is the nicest person I've spoken with since moving to Virginia. She was very informative, considerate, & just a overall beautiful person. Thank you Sherry for all your help in this matter. I chose to not dispute there decision & just take my business elsewhere. I hope other's i have to deal with. In the near future are as kind & considerate as you are sherry. ..View less
HelpfulKenneth Gonzalez , Newport News, VA
On Apr 26, 2021
I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The ..Read Full Review
I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The second person i spoke with on the phone. (4/21/21) Offered me other opinions to getting reimbursed for the money i spent on the garbage disposal. Sherry is her name. she is the nicest person I've spoken with since moving to Virginia. She was very informative, considerate, & just a overall beautiful person. Thank you Sherry for all your help in this matter. I chose to not dispute there decision & just take my business elsewhere. I hope other's i have to deal with. In the near future are as kind & considerate as you are sherry. ..View less
HelpfulOn Apr 27, 2021
Hi Kenneth, Thank you for taking the time to leave us a review; with the information provided, I was able to review your garbage disposal claim. The warranty assists with items that fail within the home due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. However, upon reviewing your claim, I am happy to s ..Read Full Review
Hi Kenneth, Thank you for taking the time to leave us a review; with the information provided, I was able to review your garbage disposal claim. The warranty assists with items that fail within the home due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. However, upon reviewing your claim, I am happy to see that we were able to make an adjustment in your favor. Should you need assistance in the future, please do not hesitate to call us at 800.648.5006; we are available 24/7/365 and are standing by to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less
Charles Ackerson, Columbia, SC
On Apr 22, 2021
On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth bac ..Read Full Review
On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth back and forth I was given a $200 claim for replacing the gas line. The gas line did not need to be replaced the entire unit needed to replace costing me $5,100 the next day I of course email the invoice to America's Preferred Home Warranty on the 19th of April where they approved the $200 reimbursement on the $5,100 HVAC replacement I do not understand how they can rationalize such a small reimbursement for such a huge expense what's the point of having a warranty I could have saved $909 for premium and then farther ahead I am not happy but I can say the answer the phone and they are all very nice and very polite but I question the determination my opinion stay away from America's Preferred Home Warranty ..View less
HelpfulCharles Ackerson, Columbia, SC
On Apr 22, 2021
On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth bac ..Read Full Review
On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth back and forth I was given a $200 claim for replacing the gas line. The gas line did not need to be replaced the entire unit needed to replace costing me $5,100 the next day I of course email the invoice to America's Preferred Home Warranty on the 19th of April where they approved the $200 reimbursement on the $5,100 HVAC replacement I do not understand how they can rationalize such a small reimbursement for such a huge expense what's the point of having a warranty I could have saved $909 for premium and then farther ahead I am not happy but I can say the answer the phone and they are all very nice and very polite but I question the determination my opinion stay away from America's Preferred Home Warranty ..View less
HelpfulOn Apr 22, 2021
Hi Charles, Thank you for leaving us a review; with the information provided, I was able to review your claims. The warranty is in place to come alongside the homeowner and assist with the unexpected repair costs that can occur. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. Upon reviewing your warranty, I see that we have mad ..Read Full Review
Hi Charles, Thank you for leaving us a review; with the information provided, I was able to review your claims. The warranty is in place to come alongside the homeowner and assist with the unexpected repair costs that can occur. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. Upon reviewing your warranty, I see that we have made an adjustment in your favor towards the internal gas line repair for your gas pack unit. The warranty offers a range of different covered items throughout the home and attached garage for further value. Please do not hesitate to call us at 800.648.5006 should you need assistance in the future; we are available 24/7/365 for your convenience and look forward to speaking with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less
On Apr 22, 2021
On Apr 30, 2021
Hi Charles, To clarify, your chosen contractor provided us with a repair estimate of $450 for the covered repair of the gas line, which was approved less your $50 deductible. Regarding how the funds were used, we allow the homeowner the choice of using the approved funds toward the covered repairs or toward the purchase of a new unit. The contract covers many items, all of which are listed in ..Read Full Review
Hi Charles, To clarify, your chosen contractor provided us with a repair estimate of $450 for the covered repair of the gas line, which was approved less your $50 deductible. Regarding how the funds were used, we allow the homeowner the choice of using the approved funds toward the covered repairs or toward the purchase of a new unit. The contract covers many items, all of which are listed in the "What Is Covered" section, as well as the optional upgrades you selected. As with any contract, there are some limits to our coverage, which can be found under Limitations of Coverage in the Terms and Conditions. While we can understand your frustration with this claim, we do hope you'll consider the extensive coverage you have available for the remainder of your contract. As always, we are here 24/7/365 for your convenience. Call us any time at 800.648.5006. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Kiamesha, Strongsville, OH
On Apr 21, 2021
I spoke with ****** today to start a claim and she was great! She explained everything. She was thorough and fast. The claims & reimbursement process I’m not too happy with, but other than that a great company.
HelpfulMarqua Pearson
On Mar 29, 2021
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less
HelpfulOn Mar 30, 2021
Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was a ..Read Full Review
Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was approved for the full repair cost less the required deductible, and that we were able to pay the contractor over the phone for the repair once the work was completed. The warranty is in place to assist with the cost of repairing or replacing specific items that fail in the home from normal wear and tear and may not cover the entire cost. You mentioned in your review that the warranty covers up to $1,000 per appliance, however, as stated in the warranty, this amount is for Commercial-like or Ultra-Premium Appliances or Combination Appliances only. Also, if parts are available to repair the unit, the warranty will look at assisting with the cost of covered repair. We allow homeowners the option to use the approved funds toward the covered repair or the purchase of a new unit. When making a determination on coverage, the warranty considers the cost of the covered parts, the associated labor, and the contractor service call. We are not able to pay out on claims until the approved repair or replacement has been completed by a licensed contractor, therefore if the unit is being replaced and the technician is not supplying the unit, then the unit must be purchased new and professionally installed before payment or reimbursement can be processed. The warranty offers three payment options for your convenience and for the convenience of the contractor once work is completed. One option is for the homeowner to pay the contractor and be reimbursed. Another is for us to pay the contractor's company directly by credit card or check through the mail once the approved repair is completed and documentation is received. If you have any further questions or need to file additional claims, please call us at 1-800-648-5006, we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Marqua Pearson
On Mar 29, 2021
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less
HelpfulOn Mar 30, 2021
Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was a ..Read Full Review
Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was approved for the full repair cost less the required deductible, and that we were able to pay the contractor over the phone for the repair once the work was completed. The warranty is in place to assist with the cost of repairing or replacing specific items that fail in the home from normal wear and tear and may not cover the entire cost. You mentioned in your review that the warranty covers up to $1,000 per appliance, however, as stated in the warranty, this amount is for Commercial-like or Ultra-Premium Appliances or Combination Appliances only. Also, if parts are available to repair the unit, the warranty will look at assisting with the cost of covered repair. We allow homeowners the option to use the approved funds toward the covered repair or the purchase of a new unit. When making a determination on coverage, the warranty considers the cost of the covered parts, the associated labor, and the contractor service call. We are not able to pay out on claims until the approved repair or replacement has been completed by a licensed contractor, therefore if the unit is being replaced and the technician is not supplying the unit, then the unit must be purchased new and professionally installed before payment or reimbursement can be processed. The warranty offers three payment options for your convenience and for the convenience of the contractor once work is completed. One option is for the homeowner to pay the contractor and be reimbursed. Another is for us to pay the contractor's company directly by credit card or check through the mail once the approved repair is completed and documentation is received. If you have any further questions or need to file additional claims, please call us at 1-800-648-5006, we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Dave Nadel
On Mar 29, 2021
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bare you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review
This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bare you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less
HelpfulOn Mar 30, 2021
Please also see on your triple reviews on this site. Hello Dave, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was app ..Read Full Review
Please also see on your triple reviews on this site. Hello Dave, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was approved for the full repair cost less the required deductible, and that we were able to pay the contractor over the phone for the repair once the work was completed. The warranty is in place to assist with the cost of repairing or replacing specific items that fail in the home from normal wear and tear and may not cover the entire cost. You mentioned in your review that the warranty covers up to $1,000 per appliance, however, as stated in the warranty, this amount is for Commercial-like or Ultra-Premium Appliances or Combination Appliances only. Also, if parts are available to repair the unit, the warranty will look at assisting with the cost of covered repair. We allow homeowners the option to use the approved funds toward the covered repair or the purchase of a new unit. When making a determination on coverage, the warranty considers the cost of the covered parts, the associated labor, and the contractor service call. We are not able to pay out on claims until the approved repair or replacement has been completed by a licensed contractor, therefore if the unit is being replaced and the technician is not supplying the unit, then the unit must be purchased new and professionally installed before payment or reimbursement can be processed. The warranty offers three payment options for your convenience and for the convenience of the contractor once work is completed. One option is for the homeowner to pay the contractor and be reimbursed. Another is for us to pay the contractor's company directly by credit card or check through the mail once the approved repair is completed and documentation is received. If you have any further questions or need to file additional claims, please call us at 1-800-648-5006, we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Lauren Moore, North Canton, OH
On Mar 23, 2021
It's unfortunate that I have to give at least one star. Absolute waste of money, and a lot of my time, to get zero reimbursement. This warranty company will find any way to get around making a reasonable payment - they will only pay a small portion of the cost using the excuse that they pay based on industry standard prices. Conveniently, they don't connect their customers with a provider that can do i ..Read Full Review
It's unfortunate that I have to give at least one star. Absolute waste of money, and a lot of my time, to get zero reimbursement. This warranty company will find any way to get around making a reasonable payment - they will only pay a small portion of the cost using the excuse that they pay based on industry standard prices. Conveniently, they don't connect their customers with a provider that can do it for the allowed cost - because it's impossible. I am sure I will get a response, as others have - "We allow you to choose your own contractor for your convenience." That is absolutely not true; we called several providers in our area and not a single one could have done the work for what APHW was going to allow. They were only going to pay us approximately half of what it would cost to repair our furnace. They refused to pay the additional cost we incurred for having someone out on a Saturday, even though we were experiencing the coldest temperatures all season. They wouldn't issue payment without an updated W9 from our contractor - again, it was a Saturday, we would have had to wait days with no heat in our home for that to take place. When I asked to speak with a supervisor they instead opened a dispute on my claim, which I did not request; I suspect this was a ploy to further delay my claim. Ultimately, out of desperation to keep our children warm during frigid temperatures, we purchased the parts on our own and my husband - who is an HVAC and fire suppression system certified mechanic - installed the parts to get our furnace back up and running immediately. We submitted the receipts to be reimbursed for the parts - denied. Do. Not. Waste. Your. Money. APHW will find any possible way to pay you the least amount possible or, more likely, nothing at all. ..View less
HelpfulOn Mar 24, 2021
(Please also see on your double yelp review, BBB and google.) Hello Lauren, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. We strive for customer satisfaction and are disappointed to hear about your experience. After reviewing the claim I am pleased to see that we were able to adjust this claim in your favor, howe ..Read Full Review
(Please also see on your double yelp review, BBB and google.) Hello Lauren, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. We strive for customer satisfaction and are disappointed to hear about your experience. After reviewing the claim I am pleased to see that we were able to adjust this claim in your favor, however we need to speak with you to complete the claim. Please respond to the voicemails left on the phone number for this contract and we will be happy to go over this with you. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal usage. It may not cover the entire cost. Once an approval has been made, the work may be completed and you may choose to use the funds for repair or replacement (with the work completed by a licensed contractor). If parts are available, the warranty assists with the cost of parts, labor, and the service call. For the convenience of our homeowners and the contractors, we do offer several payment methods. To pay the contractor directly, we do require that all documents be up to date. However, we also offer the option for the homeowner to pay the contractor and be reimbursed for situations like this. The warranty offers a range of different covered items. If you are experiencing other issues with the equipment in the home please do not hesitate to call us at 1-800-648-5006, we are available 24/7/365 and will be happy to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Aspen, Cheyenne, WY
On Mar 11, 2021
This company is a complete joke. I was given a 1 year APHW home warranty when I bought my house in January and was informed that this was a very high quality company who was very responsive and worked with people on their claims. No... this company doesn't work with you at all. I had my contractor come out, speak to the representative over the phone letting them know what was wrong with my furnace and se ..Read Full Review
This company is a complete joke. I was given a 1 year APHW home warranty when I bought my house in January and was informed that this was a very high quality company who was very responsive and worked with people on their claims. No... this company doesn't work with you at all. I had my contractor come out, speak to the representative over the phone letting them know what was wrong with my furnace and sent a bid for replacement to me and this warranty company. In the invoice/bid, it specifically stated that my unit is non repairable as the parts are no longer available due to being an obsolete unit. I was told by the warranty company that this was not going to be any problem, that it would be covered. However, all this warranty company wants to do is cover the part that is no longer available and anytime I call to discuss this with the warranty company (probably 6-8 times now), I get the run around and told "Well we will look into this." or "Well, you can use the $150 we approved for the part to repair/replace your furnace." Even my contractor has called the company and was told, if the unit is non repairable due to parts not being manufactured, that they would cover it, yet the APHW company won't cover anything but the obsolete part. My furnace is going to cost us over $4,000...a mere $150 is not going to make a dent in that bill." So now a month has passed and I still have a broken furnace... I live in a state where blizzards happen. I will never recommend this company to anyone. ..View less
HelpfulOn Mar 15, 2021
Hi Jade, Thank you for taking the time to leave us a review. I can understand your frustration with the claim determination. Based on the information provided to us, I was able to review your furnace claim. I see that we were able to approve to replace the igniter for the furnace, however the mounting bracket is not a covered part and we are unable to assist with that. The approved amount can b ..Read Full Review
Hi Jade, Thank you for taking the time to leave us a review. I can understand your frustration with the claim determination. Based on the information provided to us, I was able to review your furnace claim. I see that we were able to approve to replace the igniter for the furnace, however the mounting bracket is not a covered part and we are unable to assist with that. The approved amount can be used towards the replacement of the furnace or towards the repair of the existing unit. The warranty is meant to assist with unexpected repairs; however, it does not cover everything. If you need further assistance, please call Customer Service at 800.648.5006, we are available 24/7/365 and standing by to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less
Peter Vroman, Lisbon, OH
On Mar 11, 2021
Horrible thieves. Don't waste your money making scummy criminals rich. Never buy a home warranty and especially not from these guys. They will try anything to get out of paying their due. They lie, cheat, and steal. This is one of the worst scams ever and this company is one of the worst scumbags ever. I wish there was a negative 10 rating.
HelpfulOn Mar 15, 2021
Hello Peter, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. Upon reviewing your claim, I see that we have approved your claim an additional amount to assist with the cost of repairing replacing the covered part on the HVAC unit, and we have previously discussed this with you. I am happy that we were able to lessen t ..Read Full Review
Hello Peter, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. Upon reviewing your claim, I see that we have approved your claim an additional amount to assist with the cost of repairing replacing the covered part on the HVAC unit, and we have previously discussed this with you. I am happy that we were able to lessen the burden of this unexpected cost. The warranty is in place to assist with repairing or replacing specific items that fail from normal wear and tear and may not cover the entire cost. The warranty covers only those items which are: Specified as “covered” in the section of the agreement titled “What Items Are Covered?” If a system and/or item is not listed as covered, then it is not covered. The warranty does not cover normal maintenance or cleaning. The technician we spoke with advised us that along with the covered part that had failed, he was also replacing a part which had not failed, a non-covered part, and performing a cleaning. Therefore, a portion of the cost was not approved. The warranty offers coverage on a range of different items throughout the home and attached garage for homeowner convenience and value. If you have any questions or need to file any additional claims, please contact customer service at 1-800-648-5006. We look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Jeff Lind, Valdosta, GA
On Mar 08, 2021
We just didn’t find them helpful. It took months to get the payment for a broken appliance. If you have a major leak and you call the plumber without calling them first, they will not pay anything. So much for needing running water in the house.
HelpfulOn Mar 11, 2021
Hello Jeff, Thank you for taking the time to tell us about your experience. I can understand your frustration. I have reviewed your contracts, claims and all relative information, and I am pleased to see that over the last 3 years of coverage, we have been able to approve all completed claims on these contracts, lessening the burden on your budget by thousands of dollars. I was also able to se ..Read Full Review
Hello Jeff, Thank you for taking the time to tell us about your experience. I can understand your frustration. I have reviewed your contracts, claims and all relative information, and I am pleased to see that over the last 3 years of coverage, we have been able to approve all completed claims on these contracts, lessening the burden on your budget by thousands of dollars. I was also able to see that you called about repairs that were done prior to calling to report a claim. While we do understand the urgency of contacting a plumber right away, we are available 24/7/365 and could have been contacted while the plumber was on the way or while the plumber was on site. Per the warranty terms there is no payment or reimbursement for services performed without prior approval, and we were not able to assist with these items. If you have any further questions, please contact customer service at 1-800-648-5006. We look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
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America’s Preferred Home Warranty (APHW) RATINGS
RATINGS
Customer Service
Repair Time
Quality of Repair
Claims and Settlement
On Nov 30, 2021
Hello Dave, Thank you for telling us about your experience. I can understand your frustration with the claim determination. Upon review of your claim, I see that the part that failed is the pressure-reducing valve for the home, which is not a listed covered item per the terms of the warranty. The warranty offers coverage on a range of different items throughout the home for your satisfaction ..Read Full Review
Hello Dave, Thank you for telling us about your experience. I can understand your frustration with the claim determination. Upon review of your claim, I see that the part that failed is the pressure-reducing valve for the home, which is not a listed covered item per the terms of the warranty. The warranty offers coverage on a range of different items throughout the home for your satisfaction and value. Please do not hesitate to contact us if you have any questions or need to file any additional claims. We are available 24/7/365 at 1.800.648.5006, and we look forward to speaking with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less