AMERICA'S PREFERRED HOME WARRANTY REVIEWS, PLANS & COST - 2021
America's Preferred Home Warranty (APHW) is a popular warranty company that was established in 1999, and headquartered at Jackson, Michigan. Their plans protect your household budget from the costs of repairing an unexpected appliance or home system breakdown. America’s Preferred Home Warranty offers coverage across the country, except for California and New Hampshire.
America's Preferred Home Warranty plans cover all major systems and appliances. Comprehensive coverage plans come at a competitive price due to the flexibility to choose your deductible and premium amounts.
Known for their customer-centric approach, the company lets you choose your preferred licensed contractors, giving you more control over the process. The customer support teams are available 24/7 to take claims. Read America's Preferred Home Warranty reviews to know about customer experiences with claim-filing.
Premium
$499
Deductible
$50, $100, $125
Coverage Limits
$25K
Active States
49
Complaint Resolution Program
Yes
888-461-0359$1,000
Estimated Appliance CoverageN/A
Estimated System Coverage49
No. Of Active StatesYes
Complaint Resolution ProgramWHY America’s Preferred Home Warranty (APHW)?
- The company lets you pick a service contractor of your choice
- Super-easy claim filing process with 24/7 customer support
- They offer a choice of premium and deductible amounts in the contract
- The coverage for appliances is about $1000 per item
- Nominated for 2019 Best Regional Company in the Annual Home Warranty awards
- They provide roof-leak coverage
AMERICA'S PREFERRED HOME WARRANTY (APHW) PLANS
The America's Preferred Home Warranty primarily offers a basic coverage plan for homebuyers and sellers and two plans that provide additional coverage -
- Standard Coverage - This plan includes major home systems and kitchen appliances. You can choose to add other optional items or upgrades to enhance your coverage.
- Preferred Upgrade - The Preferred Upgrade adds an extended range of repairs and covered parts to the Standard Coverage plan. It also includes many items that are not conventionally covered in basic coverage plans.
- Optional Add-on Coverage - Like most home warranty providers, APHW also has a list of optional add-ons you can add to your plan for extensive coverage. Optional add-ons carry an additional fee for each item. For example, if you choose to add a gas fireplace to your plan, you’d have to pay an extra $4.17.
- Real Estate Plans - America’s Preferred Home Warranty has a mobile app designed for real estate professionals. The app, Real-Pro, allows real estate agents to buy, maintain, manage, and renew warranty contracts. Realtors can get a quote by calling APHW’s listed number or by filling out a form online.
AMERICA’S PREFERRED HOME WARRANTY COSTS & COVERAGE
America’s Preferred Home Warranty Coverage is available at pocket-friendly prices compared to the industry average. The standard plan comes with three deductible plan options to choose from : $50, $100, or $125. The monthly pricing of the premiums are -
- $46.58 per month for a deductible of $50,
- $44.42 per month for a deductible of $100, and
- $39.58 per month for a deductible of $125 TSF.
The Preferred upgrade option adds up to $11.68 per month. The deductibles are certainly on the lower range in the market scale compared to the industry standards. In the table below, you can see the items covered in the standard plan and how your coverage can be enhanced with the preferred upgrade.
| Standard Coverage | With Preferred Upgrade |
|---|---|
| Built-in Dishwasher | Adds - racks, baskets, rollers |
| Central Air Conditioning | Adds - refrigerant recovery, reclaim, and disposal, crane expenses, registers & grills, ceiling fan |
| Built-in Oven | Adds - interior lining, clocks, rotisseries, racks, handles, knobs, dials |
| Garage Door Opener | Adds - hinges, springs, keypads, remote transmitters |
| Refrigerator | Adds - refrigerant recovery, control board, ice maker and ice/beverage dispenser, and respective equipment |
| Electrical System | Special Electrical Package: fire/burglar alarm, lighting fixtures, doorbell |
| Heating System | Central Heat Adds - registers, grills, and heat lamps |
| Free-standing range/ cooktop | |
| Attic & exhaust fans | |
| Central Vacuum | |
| Ductwork | |
| Built-in Microwave | interior lining, glass door, clocks, and shelves |
| Instant Hot Water Dispenser | |
| Plumbing | Adds - replacement with like quality (Toilets) |
| Stoppages | |
| Permanent Trash Compactor (built-in) | |
| Water Heater | Adds - sediment build up |
| Garbage Disposal | |
| Hotel Benefits | |
| Humidifier | |
| Permanently installed sump pump | |
| Roof Leak Repair | |
| Septic System | |
| Water well pump | |
| Trash Compactor | Adds - lock and key assembly, buckets |
| $250 for code violations*
*The service contractor will correct code violations of repaired items. Any amount exceeding $250 for the correction will be charged. |
Optional Add-ons
Choosing add-ons would increase the premium prices to over $100 depending on the specific items chosen for coverage.APHW has optional items that you can choose to add to your plan to increase the extent of your coverage. These items are usually charged an extra fee. APHW’s optional add-ons include -
- Clothes Washer & Dryer
- Sprinkler system
- Jetted Bathtub
- Additional Refrigerators
- In ground Pool/Spa equipment
- Termite Control
- Saltwater Pool/Spa
- Water Softener
- Gas Fireplace
AMERICA’S PREFERRED HOME WARRANTY CLAIMS & CUSTOMER SERVICE
America’s Preferred Home Warranty’s claim filing process is simple and hassle-free. The procedure is as follows:
Log in to America's Preferred Home Warranty site to submit a claim online. You can place a service request by calling the representatives. You will be given a claim number. You can then call your chosen contractor and explain the malfunction to them.
Your contractor should speak to the customer service representatives and provide details regarding the make, model, and serial number of your faulty device and diagnosis report. Based on this information, the company will approve your claim.
The company will explain the claim and determination details so that you can decide whether you would like a repair or replacement.
All you have to do is provide the invoice to verify your choice. The payment will either be made by APHW to the technician or reimbursed to you after you have made it yourself.
America’s Preferred Home Warranty has a more flexible claim process as they accept invoicing for repairs from service technicians they couldn’t dispatch. The company, after phone approval, offers three payment options to pay the contractor - directly over the phone via credit card, send a check by mail, or reimburse you the amount in full. Customers have reviewed them favorably for the speed of service and reimbursement.
As per the customers who have opted for their home warranty plans, a careful reading and understanding of the sample contracts or service agreements reduces the chances of your claims being rejected. Read America’s Preferred Home Warranty reviews to get a better insight into their quality of services.
WHAT ARE THE EXCLUSIONS AND LIMITS OF AMERICA'S PREFERRED HOME WARRANTY CONTRACTS?
Like other home warranty providers, APHW also has specific coverage limitations and exclusions, America’s Preferred Home Warranty will not pay any additional costs towards completing repairs, nor will they upgrade equipment on the grounds of lack of capacity, improper installation, inadequate repair of or design of appliances, systems, or components.
APHW also has limitations for coverage on systems and appliances. For example specific parts or components of appliances and systems like portable units or window units under central air conditioning are not covered, other items like water source heat pumps, salt water pools, etc., are also not covered. Similarly while filtration systems are covered in refrigerators, cracked or broken thermal shells, chipping, etc., are not covered.
They will also not cover problems arising from modifications to appliances, systems, or components, and areas or facilities of mobile home parks and condominiums. Only items located within single-family homes and/or condominiums will be covered.
The company accepts liability for the failure of systems due to regular wear and tear and not for damages caused by any other occurrences. It also does not repair or upgrade any item if the failure is caused by improper installation, previous repairs, etc. If the systems and appliances have reached the end of their life cycle, then the company reserves the discretion to offer services or decide on claim denial. If any item breaks down during the 30 day waiting period, America’s Preferred Home Warranty may not cover it.
Though they cover some code violations, building or zoning code violations or upgrades required by the law of the city, state, county, federal government, or utility are excluded.
AMERICA’S PREFERRED HOME WARRANTY: WORTH IT?
America’s preferred home warranty holds an A+ BBB rating and has lots of positive customer reviews. It is also one of the handful of companies in the home warranty industry that allows you to choose a technician on your own. It also offers a three-night hotel stay if you must vacate your residence due to extended repair times on covered items in your home. There are some drawbacks as well, one being that clothes washers and dryers do not come under standard coverage and are to be bought as add-ons. There is also no labor/workmanship guarantee since the choice of service technician is your decision. If you are confused, you can check out our list of best home warranty companies to compare and decide.
AMERICA’S PREFERRED HOME WARRANTY (APHW) FAQs
Does America’s Preferred Home Warranty cover townhouses?
America’s Preferred Home Warranty offers a townhouse warranty. They also offer condo warranty, single-family home warranty, multi-family unit warranty, and new construction warranty.
How much warranty liability does APHW accept?
The maximum aggregate liability of a home warranty contract from America’s Preferred Home Warranty is up to $25,000! That is a large cover to get for a little over $1000 paid in annual premium. The average appliance upper coverage limit is about $550, while for systems, it is about $1700.
Will all my home systems and appliances be covered completely?
Only the systems and appliances specified in the home warranty contract will be covered. Although the items get coverage regardless of age, model or make, for systems over 20 years of age, the maximum liability for repairs and replacements would be much lower.
What to do if I am not satisfied with the warranty plan?
You can cancel it, and America’s Preferred Home Warranty will refund the prorated amount of the home warranty contract. They may charge a cancelation fee, though this won’t apply if you choose not to keep the warranty within 30 days of purchase.
How is a home warranty different from homeowners insurance?
A home warranty is a 12-month contract that protects home systems like plumbing, electrical, HVAC systems, etc., and appliances like refrigerators, dishwashers, ovens, etc., in case of breakdowns or failure that occur due to normal wear and tear. A home warranty policy covers the repair or replacement costs of the covered items in your plan. Homeowners Insurance offers protection to the structure of your home against calamities like fire, storms, vandalism, etc., If your property is damaged due to any of the covered calamities, the insurance provider is liable to cover the repair costs.
Although both home warranties and homeowners insurance charge deductibles, they are both different in the terms of coverage, covered items, and more.
Does APHW cover a rolled roofing?
Yes, America’s Preferred Home Warranty covers rolled roofing. They also shield asphalt shingles and flashing from water leaks. However, America’s Preferred Home Warranty coverage excludes roof mount installations, roof vent boots, roof vents, drain lines, gutters, leaks in any balcony or deck, pre-existing leaks, and leaks due to ice damming.
They also exclude leaks caused due to construction or repairs not performed in a professional manner, replacement of the entire roof, rotten wood, persons walking or standing on the roof, lack of roof maintenance, acts of God, etc.
Can I transfer my APHW contract?
Yes, APHW lets you transfer your service contract. If the ownership of your covered home is changed during the contract period, you must notify the company at 1.800.648.5006, within 30 days from the transfer of your covered property.
People are also interested in
America’s Preferred Home Warranty (APHW) REVIEWS
America’s Preferred Home Warranty (APHW) REVIEWS
Lauren Moore, North Canton, OH
On Mar 23, 2021
It's unfortunate that I have to give at least one star. Absolute waste of money, and a lot of my time, to get zero reimbursement. This warranty company will find any way to get around making a reasonable payment - they will only pay a small portion of the cost using the excuse that they pay based on industry standard prices. Conveniently, they don't connect their customers with a provider that can do i ..Read Full Review
It's unfortunate that I have to give at least one star. Absolute waste of money, and a lot of my time, to get zero reimbursement. This warranty company will find any way to get around making a reasonable payment - they will only pay a small portion of the cost using the excuse that they pay based on industry standard prices. Conveniently, they don't connect their customers with a provider that can do it for the allowed cost - because it's impossible. I am sure I will get a response, as others have - "We allow you to choose your own contractor for your convenience." That is absolutely not true; we called several providers in our area and not a single one could have done the work for what APHW was going to allow. They were only going to pay us approximately half of what it would cost to repair our furnace. They refused to pay the additional cost we incurred for having someone out on a Saturday, even though we were experiencing the coldest temperatures all season. They wouldn't issue payment without an updated W9 from our contractor - again, it was a Saturday, we would have had to wait days with no heat in our home for that to take place. When I asked to speak with a supervisor they instead opened a dispute on my claim, which I did not request; I suspect this was a ploy to further delay my claim. Ultimately, out of desperation to keep our children warm during frigid temperatures, we purchased the parts on our own and my husband - who is an HVAC and fire suppression system certified mechanic - installed the parts to get our furnace back up and running immediately. We submitted the receipts to be reimbursed for the parts - denied. Do. Not. Waste. Your. Money. APHW will find any possible way to pay you the least amount possible or, more likely, nothing at all. ..View less
HelpfulPeter Vroman, Lisbon, OH
On Mar 11, 2021
Horrible thieves. Don't waste your money making scummy criminals rich. Never buy a home warranty and especially not from these guys. They will try anything to get out of paying their due. They lie, cheat, and steal. This is one of the worst scams ever and this company is one of the worst scumbags ever. I wish there was a negative 10 rating.
HelpfulOn Mar 15, 2021
Hello Peter, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. Upon reviewing your claim, I see that we have approved your claim an additional amount to assist with the cost of repairing replacing the covered part on the HVAC unit, and we have previously discussed this with you. I am happy that we were able to lessen t ..Read Full Review
Hello Peter, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. Upon reviewing your claim, I see that we have approved your claim an additional amount to assist with the cost of repairing replacing the covered part on the HVAC unit, and we have previously discussed this with you. I am happy that we were able to lessen the burden of this unexpected cost. The warranty is in place to assist with repairing or replacing specific items that fail from normal wear and tear and may not cover the entire cost. The warranty covers only those items which are: Specified as “covered” in the section of the agreement titled “What Items Are Covered?” If a system and/or item is not listed as covered, then it is not covered. The warranty does not cover normal maintenance or cleaning. The technician we spoke with advised us that along with the covered part that had failed, he was also replacing a part which had not failed, a non-covered part, and performing a cleaning. Therefore, a portion of the cost was not approved. The warranty offers coverage on a range of different items throughout the home and attached garage for homeowner convenience and value. If you have any questions or need to file any additional claims, please contact customer service at 1-800-648-5006. We look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Jeff Lind, Valdosta, GA
On Mar 08, 2021
We just didn’t find them helpful. It took months to get the payment for a broken appliance. If you have a major leak and you call the plumber without calling them first, they will not pay anything. So much for needing running water in the house.
HelpfulOn Mar 11, 2021
Hello Jeff, Thank you for taking the time to tell us about your experience. I can understand your frustration. I have reviewed your contracts, claims and all relative information, and I am pleased to see that over the last 3 years of coverage, we have been able to approve all completed claims on these contracts, lessening the burden on your budget by thousands of dollars. I was also able to se ..Read Full Review
Hello Jeff, Thank you for taking the time to tell us about your experience. I can understand your frustration. I have reviewed your contracts, claims and all relative information, and I am pleased to see that over the last 3 years of coverage, we have been able to approve all completed claims on these contracts, lessening the burden on your budget by thousands of dollars. I was also able to see that you called about repairs that were done prior to calling to report a claim. While we do understand the urgency of contacting a plumber right away, we are available 24/7/365 and could have been contacted while the plumber was on the way or while the plumber was on site. Per the warranty terms there is no payment or reimbursement for services performed without prior approval, and we were not able to assist with these items. If you have any further questions, please contact customer service at 1-800-648-5006. We look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Ash, Marietta, GA
On Mar 02, 2021
I'm a new customer, got the warranty few months back. We had a dishwasher issue recently. These guys informed that only 1/4th of the total repair cost is going to be reimbursed, and the ridiculous part is - they are not giving any reasons why. Looks like these guys have ridiculously "special skills" to figure out reimbursable amount although full repair cost should have been covered per my warr ..Read Full Review
I'm a new customer, got the warranty few months back. We had a dishwasher issue recently. These guys informed that only 1/4th of the total repair cost is going to be reimbursed, and the ridiculous part is - they are not giving any reasons why. Looks like these guys have ridiculously "special skills" to figure out reimbursable amount although full repair cost should have been covered per my warranty policy. By far the worst experience I have had of all the vendors. I am going to actively ask friends, family & EVERYONE to STAY AWAY FROM THESE GUYS. ..View less
HelpfulOn Mar 03, 2021
Hello Ashu S., Thank you for taking time to leave us a review. With the information provided I was able to review your dishwasher claim. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear. It may not cover the entire cost, and per the terms and conditions of the contract, it does not cover cleaning and maintenance. I a ..Read Full Review
Hello Ashu S., Thank you for taking time to leave us a review. With the information provided I was able to review your dishwasher claim. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear. It may not cover the entire cost, and per the terms and conditions of the contract, it does not cover cleaning and maintenance. I am happy to see that we were able to make an approval to help offset the cost of repairing the dishwasher. The warranty offers a range of different covered items in the home for further value. If you need further assistance, please call our Customer Service Department at 800.648.5006, they are available to assist you 24/7/365. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less
George, Wilmington, DE
On Feb 23, 2021
Horrendous service. Called 3 times regarding my claim and mentioned exactly what the issue was with my oven. Not once do they mentioned even the possibility of the claim not being covered until after the service technician has come, gone and left me the invoice.
HelpfulOn Feb 25, 2021
Hello George, Thank you for writing a review of your experience, I can understand your frustration with the claim determination. Thank you as well for taking the time to speak with me to go over the adjustment we were able to make in your favor. Once the paid-in-full invoice is received we will be able to send the reimbursement. The warranty is in place to assist with the cost of repairing or ..Read Full Review
Hello George, Thank you for writing a review of your experience, I can understand your frustration with the claim determination. Thank you as well for taking the time to speak with me to go over the adjustment we were able to make in your favor. Once the paid-in-full invoice is received we will be able to send the reimbursement. The warranty is in place to assist with the cost of repairing or replacing specific items in the home that fail from normal wear and tear. It does not cover everything, and may not cover the entire cost of repair or replacement. However the warranty offers a large selection of covered items for further value to our homeowners. If you need to file any additional claims or have any questions, please contact customer service at 1-800-648-5006. We can be reached 24/7/365 and are always happy to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Dusti Brock, Fremont, MI
On Feb 17, 2021
This company is a joke. We were provided this so called warranty program when we bought our home. Three weeks after purchase the refrigerator thermostat went out. Because the refrigerator is older is doesn’t have a motherboard so they will not cover it. Apparently thermostat is not covered in their system. I’m sorry that the house came with an older fridge but that’s not my problem! Las ..Read Full Review
This company is a joke. We were provided this so called warranty program when we bought our home. Three weeks after purchase the refrigerator thermostat went out. Because the refrigerator is older is doesn’t have a motherboard so they will not cover it. Apparently thermostat is not covered in their system. I’m sorry that the house came with an older fridge but that’s not my problem! Last I checked the thermostat is a major component of a refrigerator! We got the runaround and were told no they won’t fix it and then yes they will. Once we were told no again I gave up. I have been without a refrigerator for 5 days and lost a refrigerator full of food all because of a loophole they are using! This company is a joke! I would never recommend them and will make sure ever realtor and homeowner I can get ahold of know about my experience with them! UPDATE! This company posted a response saying they "resolved this matter is my favor". Yeah they'll replace my fridge as long as I buy a new one first. Not only did they approve me a ridiculously low amount to replace it, they refuse to release ANY money until I purchase a new fridge. This included paying the repair company that came out and determined the fridge wasn't able to be repaired. This company is total crap. I will be going to the Attorney General about this. NO WHERE IN MY CONTRACT DOES IT SAY THAT I HAVE TO PURCHASE A NEW FRIDGE IN ORDER TO BE COMPENSATED. I don't have the money to buy one and am using one from a local food pantry. Like I said the Attorney General will be getting involved. ..View less
HelpfulOn Feb 19, 2021
(Please also see the response posted to your review on Trust Pilot & Google Reviews) Hello Dusti, Thank you for taking the time to fill out a review of your experience, I can understand your frustration with the claim determination. I see there was some confusion about the part that had failed, and several attempts were made to determine coverage. After reviewing your account, I am pleased to ad ..Read Full Review
(Please also see the response posted to your review on Trust Pilot & Google Reviews) Hello Dusti, Thank you for taking the time to fill out a review of your experience, I can understand your frustration with the claim determination. I see there was some confusion about the part that had failed, and several attempts were made to determine coverage. After reviewing your account, I am pleased to advise you that I have made an adjustment in your favor. I have attempted to contact you and I am awaiting your return call to go over the details of this adjustment. The warranty offers coverage on a range of different items in the home for further value and assistance. The systems and covered items can be found in the warranty brochure under the section titled “What Items Are Covered?”. Please contact us at your earliest convenience at the direct line we provided to your voicemail, so we may review your claim adjustment. We can also send a copy of the warranty contract for your review if desired. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Rebecca Lohone, Grand Rapids, MI
On Feb 11, 2021
I want to tell you about one of your service representative named ******-like ***** ******* ?. I have spend weeks trying to untangle two separate claims. Each and every other person I spoke with were clueless to finishing these claims so I could be reimbursed, until I had the opportunity to speak with ******. She listened to my concerns, and took the time to sort these out. She was the first ..Read Full Review
I want to tell you about one of your service representative named ******-like ***** ******* ?. I have spend weeks trying to untangle two separate claims. Each and every other person I spoke with were clueless to finishing these claims so I could be reimbursed, until I had the opportunity to speak with ******. She listened to my concerns, and took the time to sort these out. She was the first person who took time with me to bring this to a conclusion so I am able to receive my reimbursement. Her personality was so pleasant, and so willing to help. You should be delighted to employ this young lady. She is a wonderful example of what all your service representative should be. Big Thank You again ******-like ******* *******? ..View less
HelpfulOn Feb 12, 2021
Hello Rebecca, Thank you for submitting a review of your experience, I can understand your frustration with paperwork submissions, and we appreciate your patience. I am pleased to see that we were able to approve both of the claims and get things sorted out to send you the reimbursement. We are available 24/7/365 at 800.648.5006 should you need to file additional claims or have any questions. W ..Read Full Review
Hello Rebecca, Thank you for submitting a review of your experience, I can understand your frustration with paperwork submissions, and we appreciate your patience. I am pleased to see that we were able to approve both of the claims and get things sorted out to send you the reimbursement. We are available 24/7/365 at 800.648.5006 should you need to file additional claims or have any questions. We look forward to hearing from you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Shawn Parsh, Stafford, VA
On Feb 05, 2021
Don't waste your money they will come up with an excuse to avoid paying for any repairs or they will pay so little it isn't worth it. For example I had an estimate of 600.00 for plumbing work and they said they would pay 100.00. I ended up making the repair myself. That has been the highlight of my experience with the company as they normally don't offer any coverage. I will Not be renewing my warranty. ..Read Full Review
Don't waste your money they will come up with an excuse to avoid paying for any repairs or they will pay so little it isn't worth it. For example I had an estimate of 600.00 for plumbing work and they said they would pay 100.00. I ended up making the repair myself. That has been the highlight of my experience with the company as they normally don't offer any coverage. I will Not be renewing my warranty. It was a waste of money! ..View less
HelpfulOn Feb 11, 2021
Hello Shawn, Thank you for providing a review of your experience, I can understand your frustration with the claim determination. I am pleased to see that we were able to approve the claim for the shower valve adapter to lessen the burden of the cost for this unexpected repair. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear an ..Read Full Review
Hello Shawn, Thank you for providing a review of your experience, I can understand your frustration with the claim determination. I am pleased to see that we were able to approve the claim for the shower valve adapter to lessen the burden of the cost for this unexpected repair. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear and may not cover the entire cost. Work must be performed by a licensed technician in order to ensure repairs are performed properly. The warranty provides coverage on a range of items within the home to offer further value. If you need to file additional claims or have any questions please contact customer service 24/7/365, we are happy to speak with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less
Natalia Tague, Chesapeake, VA
On Dec 29, 2020
HORRIBLE! If I could give negative stars, I would. In two years with this warranty, they didn't coven a single claim. They will "fine print" the heck out of you to avoid paying for anything. On top of that, they made an error on our contract and almost ended it a year early (may as well have). Don't bother, you'll end up paying for everything out of pocket anyway.
HelpfulOn Dec 31, 2020
Hello Natalia, Thank you for your review. I can understand your frustration with the claim determination, and with the information provided I was able to review your claims and contract. The warranty is in place to assist with the cost to repair or replace specific items in the home that fail from normal wear and tear. It does not cover everything and may not cover the entire cost. There is a ..Read Full Review
Hello Natalia, Thank you for your review. I can understand your frustration with the claim determination, and with the information provided I was able to review your claims and contract. The warranty is in place to assist with the cost to repair or replace specific items in the home that fail from normal wear and tear. It does not cover everything and may not cover the entire cost. There is a deductible that has to be met for all approved claims. APHW is different because our homeowners can hire any licensed contractor of their choice. This gives our customers the freedom and control to have a contractor they know and trust repair their equipment. You get an independent repair diagnosis from your contractor, and this also helps speed up the repair time, as you oversee scheduling a time that is convenient for you. We make it easy for you with our 3 step process. First, you would call us or go online to start a claim, then schedule your contractor to come to your home and call us to speak with them once they have diagnosed the issue. We can then make a determination on the claim. I am pleased to see that we were able to correct your warranty dates immediately upon receiving your notification. Also, while we were unable to assist you with the well pump for your sprinkler system or the oven keypad (as these parts are not listed as covered in your contract), I do see that we were able to assist you with the full cost of repairing your Heat Pump (minus deductible). The warranty offers coverage toward many items in your home, offering more value to you. If you need to file additional claims or have further questions, please do not hesitate to contact customer service at 1-800-648-5006. They are ready and happy to take your call 24/7/365. Respectfully, Customer Care Support Team customercaresupport@aphw.com America's Preferred Home Warranty ..View less
Natalia Tague, Chesapeake, VA
On Dec 29, 2020
HORRIBLE! If I could give negative stars, I would. In two years with this warranty, they didn't coven a single claim. They will "fine print" the heck out of you to avoid paying for anything. On top of that, they made an error on our contract and almost ended it a year early (may as well have). Don't bother, you'll end up paying for everything out of pocket anyway.
HelpfulOn Dec 30, 2020
Hello Natalia, Thank you for your review. I can understand your frustration with the claim determination, and with the information provided I was able to review your claims and contract. The warranty is in place to assist with the cost to repair or replace specific items in the home that fail from normal wear and tear. It does not cover everything and may not cover the entire cost. There is a ..Read Full Review
Hello Natalia, Thank you for your review. I can understand your frustration with the claim determination, and with the information provided I was able to review your claims and contract. The warranty is in place to assist with the cost to repair or replace specific items in the home that fail from normal wear and tear. It does not cover everything and may not cover the entire cost. There is a deductible that has to be met for all approved claims. APHW is different because our homeowners can hire any licensed contractor of their choice. This gives our customers the freedom and control to have a contractor they know and trust repair their equipment. You get an independent repair diagnosis from your contractor, and this also helps speed up the repair time, as you oversee scheduling a time that is convenient for you. We make it easy for you with our 3 step process. First, you would call us or go online to start a claim, then schedule your contractor to come to your home and call us to speak with them once they have diagnosed the issue. We can then make a determination on the claim. I am pleased to see that we were able to correct your warranty dates immediately upon receiving your notification. Also, while we were unable to assist you with the well pump for your sprinkler system or the oven keypad (as these parts are not listed as covered in your contract), I do see that we were able to assist you with the full cost of repairing your Heat Pump (minus deductible). The warranty offers coverage toward many items in your home, offering more value to you. If you need to file additional claims or have further questions, please do not hesitate to contact customer service at 1-800-648-5006. They are ready and happy to take your call 24/7/365. Respectfully, Customer Care Support Team customercaresupport@aphw.com America's Preferred Home Warranty ..View less
Seanod, Cumming, GA
On Dec 22, 2020
DON’T WAIST YOUR MONEY! Very poor coverage and even worse customer service! Called about a claim, that was denied coverage. I understand that everything can’t be covered, but when a customer calls and Customer Service knows that only “1” specific part is covered, why waist my time with all the phone calls, lining up a technician, having to pay the service call out of my pocket and ..Read Full Review
DON’T WAIST YOUR MONEY! Very poor coverage and even worse customer service! Called about a claim, that was denied coverage. I understand that everything can’t be covered, but when a customer calls and Customer Service knows that only “1” specific part is covered, why waist my time with all the phone calls, lining up a technician, having to pay the service call out of my pocket and having a stranger in my house during this damn pandemic!!! ..View less
HelpfulExtra Peyton, Chillicothe, OH
On Dec 19, 2020
they don't tell u upfront that u need 2 have make and model of an old water heater ..but clearly states its life expectancy was 12 yrs but the thing is 15 yrs old...TOTALLY UNFAIR...I lost 6-700 during the covid and with Xmas next week..its not right!
HelpfulOn Dec 22, 2020
Hello Ashley, Thank you for reviewing your experience with America’s Preferred Home Warranty, I do understand your frustration with the claim amount. The warranty agreement provides a three-step process for claims. 1. Call or Start a Claim Online: First, make sure the item is covered by your plan. 2. Schedule: Once your contractor arrives, they must first diagnose your problem. Important: Befo ..Read Full Review
Hello Ashley, Thank you for reviewing your experience with America’s Preferred Home Warranty, I do understand your frustration with the claim amount. The warranty agreement provides a three-step process for claims. 1. Call or Start a Claim Online: First, make sure the item is covered by your plan. 2. Schedule: Once your contractor arrives, they must first diagnose your problem. Important: Before the contractor does any work, have the contractor call APHW with the diagnosis. An APHW customer service representative will speak with you and your contractor to determine the approved dollar amount covered by your warranty. Your contractor may then make the necessary repairs. 3. Payment: Your APHW customer service representative will make sure that arrangements for payments are made. You will be required to pay the contractor a deductible for each trade call, or the actual cost, whichever is less. Upon reviewing the claim, I see that we were not called before work was completed. This resulted in not having all the information needed. However, I am pleased to see we were able to assist you with the cost of replacing the water heater and lessening the burden of unexpected expenses. In order for the warranty to be most effective, the three step process must be followed and our Customer Service Team needs to speak with your licensed contractor prior to any work being done. The warranty is in place to assist with the cost of repairing or replacing specific items in the home, but may not cover the entire cost. The warranty covers a wide range of systems in your home for added value. Please refer to the warranty brochure or contact customer service at 1-800-648-5006 for more information. We are standing by 24/7/365 and look forward to your call. Respectfully, Customer Care Support Team CustomerCare@aphw.com America's Preferred Home Warranty ..View less
Danielle Albinson, Chesterland, OH
On Nov 25, 2020
Our Home Warranty from this company is a sham. The policy documents clearly state coverage for electrical issues regarding "wiring, panels and sub-panels, plugs, fuses, switches, conduit, junction box[es]" located within "the perimeter of the principal dwelling and attached garage" for normal wear and tear. About a month and a half after we purchased our new home, the neutral wire i ..Read Full Review
Our Home Warranty from this company is a sham. The policy documents clearly state coverage for electrical issues regarding "wiring, panels and sub-panels, plugs, fuses, switches, conduit, junction box[es]" located within "the perimeter of the principal dwelling and attached garage" for normal wear and tear. About a month and a half after we purchased our new home, the neutral wire in our home electrical system burned out and caused various electrical issues within our home. Per our electrician, this was due to normal wear and tear as the wire was from the 1970s. We own this wire (as in it is not an electrical company wire) and it is a part of our normal house wiring system, and we are on the line for the repair of it. It is located within our attached garage and I physically saw the burned out wires within the box in our attached garage! However, APHW is refusing to honor the warranty by claiming this is an "outside wire" and they don't cover "masts". Neither of these terms are included or clarified within their policy documents. And anyway, this denial makes no logical sense because this is not an "outside wire" under any clear definition: We own this wire as part of our normal home wiring, it does not belong to the electric company, and it is physically located within our garage. The only definition I can find of a "mast" is that it is basically a tube "conduit", which the policy seems to specifically cover. I tried to explain this to a supervisor and was hung up on. Early on they also tried to claim the attached garage is not part of our "home" and is therefore not covered, but they backtracked once we pointed out this is in direct contradiction to their policy. They have needed to speak with our electrician three separate times over two days due to confusion on their end because their representatives don't understand the technical explanations. They obviously don't understand how a home electrical system is set up, which is a big problem. One representative even told me she didn't understand why the company was denying coverage! We have done our part and followed their policy and procedures exactly as specified in their documents, and they are attempting to use any excuse they can find to not cover our claim. I feel like it's become a point of pride for them now and they won't back down, they made a bad decision due to not understanding the facts of the claim, now they're sticking to it out of pride. Very poor service, very poor. ..View less
HelpfulChristopher Rimel, Thomasville, NC
On Nov 06, 2020
Poor Customer service. We paid good money for this warranty and our claim was denied for a silly reason. Cancelling subscription and NEVER recommending this company to anyone. Good job
HelpfulOn Nov 09, 2020
Hello Christopher, Thank you for taking the time to fill out a review of your experience, I understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing items that fail during the contract coverage period. Units must be in fully functioning condition upon occupancy of the home in order for the warranty to assist. Accordin ..Read Full Review
Hello Christopher, Thank you for taking the time to fill out a review of your experience, I understand your frustration with the claim determination. The warranty is in place to assist with the cost of repairing or replacing items that fail during the contract coverage period. Units must be in fully functioning condition upon occupancy of the home in order for the warranty to assist. According to the home inspection and the technician’s diagnoses, the issue with the sump pump was there prior to the closing of the home. Please keep in mind that the warranty offers coverage on a range of different items in the home for greater value and you are not limited to filing one claim. If you have further questions or need to file additional claims, please contact customer service at 1-800-648-5006, 24/7/365. We look forward to speaking with you. Respectfully, Customer Care Support Team CustomerCare@aphw.com America's Preferred Home Warranty ..View less
Neal Doshi, Bloomfield Hills, MI
On Nov 04, 2020
If I get could give them negative stars I would. They rejected my claim on the account that a part of the furnace wasn't deemed essential, even though that part is required for survival. The alternative would be to not have fresh air coming into my house and I would suffocate.
HelpfulOn Nov 05, 2020
Hello Neal, Thank you for taking the time to leave a review. We have reviewed your heating claim to ensure you received the proper care from our team. As stated in the warranty's terms and conditions, the warranty contract is not intended to shift responsibility for normal maintenance of home systems and appliances. The technician diagnosed the issue as a clog found in the air intake, which could ..Read Full Review
Hello Neal, Thank you for taking the time to leave a review. We have reviewed your heating claim to ensure you received the proper care from our team. As stated in the warranty's terms and conditions, the warranty contract is not intended to shift responsibility for normal maintenance of home systems and appliances. The technician diagnosed the issue as a clog found in the air intake, which could have been prevented with standard home maintenance. If the technician discovers further issues with the furnace after cleaning, we'd be happy to collect another diagnosis from the technician to determine coverage. The home warranty contract also covers a variety of other items in the home, providing further value should any covered items fail in the future. In either case, our representatives are available 24/7/365 to assist. Respectfully, Customer Care Support Team CustomerCare@aphw.com America's Preferred Home Warranty ..View less
Sharon Colombo, Seaside, OR
On Nov 04, 2020
Very Disappointed. Moved into my new house at the coast and the next day the red septic tank light was flashing. With a house full of people who were showering, using the toilet and dishwasher the septic stopped working. I called the septic company that inspected the septic before closing and had them out to check the problem. Paul, my septic tech said because the electricity was off for 1 day (switchin ..Read Full Review
Very Disappointed. Moved into my new house at the coast and the next day the red septic tank light was flashing. With a house full of people who were showering, using the toilet and dishwasher the septic stopped working. I called the septic company that inspected the septic before closing and had them out to check the problem. Paul, my septic tech said because the electricity was off for 1 day (switching over ownership) it got messed up. So, I contacted America’s Preferred (my home warranty purchased with the home) and after several phone calls to my septic company and them, they denied the claim because 30 days after closing must pass before a septic tank is covered. Unacceptable. Clearly I could not use my septic system if it wasn’t working, so yes, I had it repaired. This must be a common problem because there are only a few exceptions to repairs NOT covered right away. The septic system is one of them. So I’m out $265 and am left wondering what good is a home warranty if when a major item needs repair, whenever it goes out, even in the first 30 days, it’s not going to be covered. I am very unhappy with my experience using America’s Preferred Home Warranty. ..View less
HelpfulOn Nov 05, 2020
Hello Sharon, Thank you for taking the time to submit a review, I understand your frustration with the claim determination. Per the warranty terms and conditions stated under Covered/Not Covered, septic is not covered within the first 30 days. Therefore the warranty was unable to assist with this cost. The warranty offers a range of different coverages on items within the main foundation of t ..Read Full Review
Hello Sharon, Thank you for taking the time to submit a review, I understand your frustration with the claim determination. Per the warranty terms and conditions stated under Covered/Not Covered, septic is not covered within the first 30 days. Therefore the warranty was unable to assist with this cost. The warranty offers a range of different coverages on items within the main foundation of the home, so there is still plenty of use and value in your warranty. Please contact customer service if you have any more questions or need to file additional claims. We appreciate your business and look forward to assisting you. Respectfully, Customer Care Support Team CustomerCare@aphw.com America's Preferred Home Warranty ..View less
Alice J Olds, Grand Rapids, MI
On Nov 03, 2020
Do NOT recommend that anyone does business with American Preferred Home Warranty program. They do not stand by their word and will not honor their agreed price after the work is done. My hot water heater cracked and begin to leak. I contacted the claims dept and followed all of their instructions. I found a contractor that provided me with written estimates and the contractor also spoke with this Hom ..Read Full Review
Do NOT recommend that anyone does business with American Preferred Home Warranty program. They do not stand by their word and will not honor their agreed price after the work is done. My hot water heater cracked and begin to leak. I contacted the claims dept and followed all of their instructions. I found a contractor that provided me with written estimates and the contractor also spoke with this Home Warranty Company. I was informed that I would be financially responsible for anything over $500 and the warranty would cover $500. After the repairs were made and I submitted my claim for reimbursement the Warranty company stated that they made a mistake and never should have agreed to pay $500 and now they are only going to pay $200. This is a horrible ripoff. Why are they lying and misleading customers. I am in the process of filing a small claims court claim against this company. Do not do business with them, they are not going to keep their word. Bad for business. ..View less
HelpfulOn Nov 05, 2020
Hello Alison, Thank you for taking the time to fill out a review, I am pleased we were able to assist with the cost of replacing the water heater. Due to the nature of your review I have taken a look at your claim, recorded calls and technician’s diagnoses for accuracy. Upon review of the opening call I was able to determine there was a misunderstanding, the customer service representative y ..Read Full Review
Hello Alison, Thank you for taking the time to fill out a review, I am pleased we were able to assist with the cost of replacing the water heater. Due to the nature of your review I have taken a look at your claim, recorded calls and technician’s diagnoses for accuracy. Upon review of the opening call I was able to determine there was a misunderstanding, the customer service representative you spoke with had advised that $500 is the maximum for water heaters that are within their life expectancy. This was not an approval, he was advising of the warranty limitations to better inform you of what to expect. Per the terms and conditions, the warranty looks to assist with the cost of repairing or replacing items that fail due to normal wear and tear and may not cover the entire cost. Units beyond their life expectancy are at the company’s sole discretion. If you have further questions please contact customer service and they would be happy to assist you. They are available to you 24/7/365 at 1-800-648-5006. Respectfully, Customer Care Support Team CustomerCare@aphw.com America's Preferred Home Warranty ..View less
Mark Scovel, Fort Wayne, IN
On Nov 03, 2020
These guys are great. We had 4 claims over the year of coverage. They did what they said. Paid on time without dispute. Courteous. A class act. We are impressed!
HelpfulShanice Freeman, Opelika, AL
On Oct 26, 2020
We've had two claims filled with APHW and both times everything was smooth. The customer service was great and the process was fast. They even allow you to pick your own contractor and as long as the contractor has all proper paperwork, they will pay them directly over the phone.
Helpfulmartin , Harrison, AR
On Oct 23, 2020
Two times this year alone this warranty company has cost me over one thousand dollars for not covering two claims I had. I was warned by others to not use them but gave them a chance, however, quickly did I notice they will use any excuse to not cover your claim. " I DO NOT" recommend this company.
HelpfulReady to share your home warranty experience with America’s Preferred Home Warranty (APHW)? Click here to write your own review
RATINGS
Customer Service
Repair Time
Quality of Repair
Claims and Settlement
On Mar 24, 2021
(Please also see on your double yelp review, BBB and google.) Hello Lauren, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. We strive for customer satisfaction and are disappointed to hear about your experience. After reviewing the claim I am pleased to see that we were able to adjust this claim in your favor, howe ..Read Full Review
(Please also see on your double yelp review, BBB and google.) Hello Lauren, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. We strive for customer satisfaction and are disappointed to hear about your experience. After reviewing the claim I am pleased to see that we were able to adjust this claim in your favor, however we need to speak with you to complete the claim. Please respond to the voicemails left on the phone number for this contract and we will be happy to go over this with you. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal usage. It may not cover the entire cost. Once an approval has been made, the work may be completed and you may choose to use the funds for repair or replacement (with the work completed by a licensed contractor). If parts are available, the warranty assists with the cost of parts, labor, and the service call. For the convenience of our homeowners and the contractors, we do offer several payment methods. To pay the contractor directly, we do require that all documents be up to date. However, we also offer the option for the homeowner to pay the contractor and be reimbursed for situations like this. The warranty offers a range of different covered items. If you are experiencing other issues with the equipment in the home please do not hesitate to call us at 1-800-648-5006, we are available 24/7/365 and will be happy to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less