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Home  /   Companies /   America’s Preferred Home Warranty (APHW)
icon Last updated: October 1, 2020

America's Preferred Home Warranty Reviews, Plans & Cost - 2020

America's Preferred Home Warranty (APHW) is a popular warranty company that was established in 1999. Their plans protect your household budget from the costs of repairing an unexpected appliance or home system breakdown. America’s Preferred Home Warranty offers coverage across the country, except for California and New Hampshire.

America's Preferred Home Warranty plans cover all core systems and appliances. Comprehensive coverage comes at a competitive price due to the flexibility to choose your deductible and premium amounts.

Known for their customer-centric approach, the company lets you choose your preferred licensed contractors, giving you more control over the process. The customer support teams are available 24/7 to take claims. Read America's Preferred Home Warranty reviews to know about customer experiences with claim-filing.


America’s Preferred Home Warranty (APHW)
4.5 / 5
Based on 823 Reviews | Write A Review

$1,000

Estimated Appliance Coverage

N/A

Estimated System Coverage

50

No. Of Active States

Yes

Complaint Resolution Program

WHY America’s Preferred Home Warranty (APHW)?

  • The company lets you pick a service contractor of your choice
  • Super-easy claim filing process with 24/7 customer support
  • They offer a choice of premium and deductible amounts in the contract
  • The coverage for appliances is about $1000 per item
  • Nominated for 2019 Best Regional Company in the Annual Home Warranty awards
  • They provide roof-leak coverage

America’s Preferred Home Warranty (APHW) PLANS

The America's Preferred Home Warranty offers two plans, namely, the Standard Coverage and Preferred Upgrade Plan. 

You can buy Standard Coverage to cover vital systems and appliances in the house including HVAC system, electrical and plumbing system, refrigerators, garage door opener, built-in oven, and dishwasher, etc. You can even get roof leaks repairs covered. View the full list below.

Preferred Upgrade Plan, on the other hand, can be purchased along with Standard Coverage. This package covers additional items like a refrigerator, garage door opener, etc.

America’s Preferred also allows add-on coverage to the Preferred Upgrade plan. The add-on coverage lets you cover extra devices such as water softener, pool, spa, etc. at additional cost. 

America's Preferred Home Warranty Costs

America’s Preferred Home Warranty Coverage is available at pocket-friendly prices.Their  monthly premium is $45.75 for a deductible of $50; $41.58 for a deductible of $100 and $38.75 for a deductible of $125. 

However, choosing add-ons would increase the premium prices to over $100 depending on the specific items chosen for coverage. The deductibles are certainly on the lower range in the market scale compared to other companies.


America’s Preferred Home Warranty (APHW) CLAIMS

The America’s Preferred Home Warranty’s claim filing process is simple and hassle-free. The procedure is as follows:

Log in to America's Preferred Home Warranty site to submit a claim online. You can also request a service by calling the representatives. You will be given a claim number. You can then call your chosen contractor and explain the malfunction to them.

Your contractor should speak to the customer service representatives and provide  details regarding the make, model, and serial number of your faulty device and diagnosis report. Based on this information, the company will approve your claim.

The company will explain the claim and determination details so that you can decide whether you would like a repair or replacement.

All you have to do is provide the invoice to verify your choice. The payment will either be made by APHW to the technician or reimbursed to you after you have made it yourself.

America’s Preferred Home Warranty has a more flexible claim filing process as they accept invoicing for repairs from contractors they couldn’t dispatch. Customers have reviewed them favorably for the speed of service and reimbursement. 

As per the customers who have opted for their home warranty plans, a careful reading and understanding of the service contracts reduces the chances of your claims being rejected. Read America’s Preferred Home Warranty reviews to get a better insight into their quality of services. 


  States Covered
  Corporate Office
  States Not Covered

What are the Exclusions and limits of America’s Preferred Home Warranty contracts?

America’s Preferred Home Warranty will not pay any additional costs towards completing repairs, nor will they upgrade equipment on the grounds of lack of capacity, incorrect installation, inadequate repair of or design of appliances, systems, or components.

They will also not cover problems arising from modifications to appliances, systems, or components, and areas or facilities of mobile home parks and the said condominiums. Only items located within single-family residences and/or condominiums will be covered.

The company accepts liability for the failure of systems due to regular wear and tear. If the systems and appliances have reached the end of their life cycle, then the company reserves the discretion to decide whether or not to pay. If any item breaks down during the 30 day waiting period, America’s Preferred Home Warranty may not cover it.

Though they cover some code violations, building or zoning code violations or upgrades required by the law of the city, state, county, federal government, or utility are excluded.


AMERICA’S PREFERRED HOME WARRANTY (APHW) FAQs

How much warranty liability does APHW accept?

The maximum aggregate liability of a home warranty contract from America’s Preferred Home Warranty is up to $25,000! That is a large cover to get for a little over $1000 paid in annual premium. The average appliance upper coverage limit is about $550, while for systems, it is about $1700.

Will all my home systems and appliances be covered completely?

Only the systems and appliances specified in the home warranty contract will be covered. Although the items get coverage regardless of age, model or make, for systems over 20 years of age, the maximum liability for repairs and replacements would be much lower.

What to do if I am not satisfied with the warranty plan?

You can cancel it, and America’s Preferred Home Warranty will refund the prorated amount of the home warranty contract. They may charge a cancelation fee, though this won’t apply if you choose not to keep the warranty within 30 days of purchase.

Does APHW cover a rolled roofing?

Yes, America’s Preferred Home Warranty covers rolled roofing. They also shield asphalt shingles and flashing from water leaks. However, America’s Preferred Home Warranty coverage excludes roof mount installations, roof vent boots, roof vents, drain lines, gutters, leaks in any balcony or deck, pre-existing leaks, and leaks due to ice damming. They also exclude leaks caused due to construction or repairs not performed in a professional manner, replacement of the entire roof, rotten wood, persons walking or standing on the roof, lack of roof maintenance, acts of God, etc.

Can I transfer my APHW contract?

Yes, APHW lets you transfer your service contract. If the ownership of your covered home is changed during the contract period, you must notify the company at 1.800.648.5006, within 30 days from the transfer of your covered property.

Does America’s Preferred Home Warranty cover townhouses?

America’s Preferred Home Warranty offers a townhouse warranty. They also offer condo warranty, single-family home warranty, multi-family unit warranty, and new construction warranty.

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America’s Preferred Home Warranty (APHW) REVIEWS

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Shanice Freeman, Opelika, AL

On Oct 26, 2020

We've had two claims filled with APHW and both times everything was smooth. The customer service was great and the process was fast. They even allow you to pick your own contractor and as long as the contractor has all proper paperwork, they will pay them directly over the phone.

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martin , Harrison, AR

On Oct 23, 2020

Two times this year alone this warranty company has cost me over one thousand dollars for not covering two claims I had. I was warned by others to not use them but gave them a chance, however, quickly did I notice they will use any excuse to not cover your claim. " I DO NOT" recommend this company.

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Natasha Tatum, Richmond Hill, GA

On Oct 22, 2020

AWEFUL! Do NOT buy from these people. They do not actually cover anything. My stove exploded, NOPE. APHW, "we don't cover that". My AC leaking through my ceiling, APHW, 'Nope, we don't cover that". They seriously refused to cover anything that has gone wrong. ZERO starts.

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Kelly Dispennette, Port Orange, FL

On Sep 29, 2020

I had an unfortunate issue with my AC unit and because there was a class action lawsuit against the manufacturer, the first agent I talked to wasn’t sure how it would be handled, noting it “complicated.” The next day I got a call from a lovely woman named ******, who assured me that she was going to investigate the issue and advocate for me despite the issues around the manufacturer. W ..Read Full Review

I had an unfortunate issue with my AC unit and because there was a class action lawsuit against the manufacturer, the first agent I talked to wasn’t sure how it would be handled, noting it “complicated.” The next day I got a call from a lovely woman named ******, who assured me that she was going to investigate the issue and advocate for me despite the issues around the manufacturer. Within 2 phone calls and a chat with my service provider, she had it resolved and fully covered. What I loved most is that she was just a really nice person who truly loves what she does and wants to help people. That can be a rarity these days, so I hope someone from America’s Preferred Home Warranty sees this so she gets proper recognition for being pretty awesome! ..View less

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Scott Schreiber, Hahira, GA

On Sep 28, 2020

Worst home warranty company I have ever dealt with. They basically cover nothing and have fine print to get out of a lot of repairs. The contractor for the compressor was stuck closed on the outdoor unit. The part was only $18.00 to fix and they wouldn’t cover anything because the unit was still under the 10 parts warranty. Fine, I can deal with that but they wouldn’t cover labor either ..Read Full Review

Worst home warranty company I have ever dealt with. They basically cover nothing and have fine print to get out of a lot of repairs. The contractor for the compressor was stuck closed on the outdoor unit. The part was only $18.00 to fix and they wouldn’t cover anything because the unit was still under the 10 parts warranty. Fine, I can deal with that but they wouldn’t cover labor either because in the fine print it says they wouldn’t cover anything under a manufacturer’s warranty. But did they tell me that when I called to make a claim? Nope, they didn’t. Stay away from this company. ..View less

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Melissa Williams, Temple, GA

On Sep 02, 2020

The fact that you get to choose your own repair company is awesome, but beware about the reimbursement policy. The company gives you the option of reimbursement or paying the vendor directly, but most vendors will not take this option. We elected the reimbursement option and now two months later we still do not have our check. When I called Customer Service they informed me that we have to wait 90 days f ..Read Full Review

The fact that you get to choose your own repair company is awesome, but beware about the reimbursement policy. The company gives you the option of reimbursement or paying the vendor directly, but most vendors will not take this option. We elected the reimbursement option and now two months later we still do not have our check. When I called Customer Service they informed me that we have to wait 90 days from the issuance of the check for a reissue and they keep pointing fingers at the USPS for the delay. (It has been over three weeks since they said they mailed the check.) I asked if they could void the check and reissue or send it by ACH they kept repeating that it was USPS's fault and that after 90 days we can revisit the issue. Really speaks volumes about their customer service to make someone wait 4+ months to possible get reimbursed! ..View less

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Rick Gorman , Lumberton, NC

On Aug 14, 2020

we had a HVAC problem and it was repaired in less than 3 hours. Very easy claim process and professional customer service. Highly recommend this home warranty. Prompt, courteous service.

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Brandon Pratt, Washington, PA

On Jul 24, 2020

Pretty frustrated with the company. The only reason I didn’t give a 1 star was because for the most part the actual putting in a claim and getting it approved. However, they only covered $500.00 when the cost to fix my A/C was over $2,000 and to replace was nearly $3000. When reading the coverage it states that they cover up to $2250 for cooling units. But in the fine print at the bottom it states ..Read Full Review

Pretty frustrated with the company. The only reason I didn’t give a 1 star was because for the most part the actual putting in a claim and getting it approved. However, they only covered $500.00 when the cost to fix my A/C was over $2,000 and to replace was nearly $3000. When reading the coverage it states that they cover up to $2250 for cooling units. But in the fine print at the bottom it states that older units they don’t give nearly as much. I feel like that is a grimy way to do business. ..View less

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Response
America’s Preferred Home Warranty (APHW)
America’s Preferred Home Warranty (APHW)
On Jul 27, 2020

The company has responded to the customer through the CRP system.

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Paula VanDeVanter, Camby, IN

On May 11, 2020

I have not had to use the warranty, but the piece of mind I get from having it is very nice. I purchased my new house last year and had the homeowner provide me with the warranty. One year later, I just renewed.

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Brett Franklin, Midway, KY

On Apr 24, 2020

I'm a real estate agent with eXp realty, and just got off the phone with Austin Berntsen with APHW. He was outstanding, did a great job of highlighting the benefits of their warranty and I can use it to help generate leads and protect my clients. Very articulate and knowledgeable representative. I'm going to be using these guys on every deal. Really impressed with their warranty package! Great job, Austi ..Read Full Review

I'm a real estate agent with eXp realty, and just got off the phone with Austin Berntsen with APHW. He was outstanding, did a great job of highlighting the benefits of their warranty and I can use it to help generate leads and protect my clients. Very articulate and knowledgeable representative. I'm going to be using these guys on every deal. Really impressed with their warranty package! Great job, Austin! ..View less

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Adee Weismark, Forest Park, GA

On Apr 13, 2020

America's Preferred Home Warranty is the best! My wife and I purchased a rental property last month. We had the house inspected and everything looked good especially the HVAC system. When the tenant moved in, the AC was not working properly. We filed a claim with APHW which turned into two different claims: one for the AC and another for the duct work (who knew?). Both were approved and work was done. No ..Read Full Review

America's Preferred Home Warranty is the best! My wife and I purchased a rental property last month. We had the house inspected and everything looked good especially the HVAC system. When the tenant moved in, the AC was not working properly. We filed a claim with APHW which turned into two different claims: one for the AC and another for the duct work (who knew?). Both were approved and work was done. No questions or issues: just business as usual for your team. I could not be more proud and excited to continue working with APHW. This is a real home warranty company that really helps its clients and CARES! What more can we ask for! Thank you so much for your help and amazing service. I will definitely be referring more clients to you. ..View less

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John Davis, Brooklyn, NY

On Mar 05, 2020

I had to pay the whole bill myself(Heating and cooling places do not like working with warranty companies) but they sent my check to me to cover the cost within a few business days. It was very fast. And the ladies I talked to were super nice and helpful.

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America’s Preferred Home Warranty (APHW)
America’s Preferred Home Warranty (APHW)
On Mar 31, 2020

Hi David! Thank you for submitting your stellar 5 star review of the ease of process and reimbursement! And thank you, also, for working with your contractor regarding payment--we are still working to get our reputation for fast and easy contractor payments out there. But I'm pleased that using another of our payment options got your reimbursement to you so quickly, which is always our goal! Plea ..Read Full Review

Hi David! Thank you for submitting your stellar 5 star review of the ease of process and reimbursement! And thank you, also, for working with your contractor regarding payment--we are still working to get our reputation for fast and easy contractor payments out there. But I'm pleased that using another of our payment options got your reimbursement to you so quickly, which is always our goal! Please don’t hesitate to contact us for future claims. We are ready and standing by 24/7/365 to assist you, and thank you for your continued business and being a valued customer. Respectfully, Customer Care Support Team CustomerCare@aphw.com America's Preferred Home Warranty ..View less

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mike bacon, Barberton, OH

On Dec 11, 2019

America's Preferred Home Warranty was very helpful with the whole claims process. I paid the contractor and was quickly reimbursed. I also appreciate that you are not on hold for ages on the phone.

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Engelina Koberna, Chagrin Falls, OH

On Dec 09, 2019

Simple to Use! Just call with the problem, get a case number, hire your favorite local company, they call in the details and approve over the phone. Everyone we spoke to was friendly and kind. Important things to note: read your warranty so you won't be disappointed when they only cover a certain amount of the claim. Also you will need to prepay for your repairs and they will send you a check in the mail ..Read Full Review

Simple to Use! Just call with the problem, get a case number, hire your favorite local company, they call in the details and approve over the phone. Everyone we spoke to was friendly and kind. Important things to note: read your warranty so you won't be disappointed when they only cover a certain amount of the claim. Also you will need to prepay for your repairs and they will send you a check in the mail about 7-10 days after you copy all your paid receipts. So if you stay on top of getting this in, then you will get your refund. Another note for the company, it was a little scary when we got the email that said this- Diagnosis Received. We were confused as we were told they approved the repair on the phone with the contractor. The email sounded like we were not pre-approved. I think you should issue a pre-approval number on the phone when you talk to the customer. Rename Pre-approval after you have all the paperwork and it's being processed to Approval In Process. It makes it sound like we weren't pre-approved on the phone. This gave my mother of 84 year of age a panic attack. Just a suggestion from a former Department Store Manager. See below the copy of what I received via email. Diagnosis Received Customer Service has talked to your contractor; if you were not present when we spoke with your contractor a representative will contact you with the claim determination and advise of any next steps. Pre-Approved All paperwork for the claim is complete and the payment process has begun Approved – CC – Paid The contractor has been paid via credit card Approved Pending Payment The claim has been sent to the Accounts Payable for payment Approved – Paid The finance department has printed the check – this should be received in 7 to 10 business days. Not Approved After review of your claim, it has not been approved for payment. ..View less

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Winston Gibbs, Athens, GA

On Nov 22, 2019

America’s Preferred Home Warranty has been great to work with for both myself as the realtor and my clients. The communication is quick and easy. Because they choose their contractors the work gets done quick. Ted Fithian the rep takes good care of my clients and myself. Thank you America’s Preferred.

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JR, Columbia, SC

On Nov 13, 2019

APHW was recommended and provided when we purchased our home from our realtor. They are courteous and knowledgeable. Fortunately we have not had to use so far. A nice cushion of assurance to have.

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Katrina Scheele, Greensboro, NC

On Nov 12, 2019

I love offering APHW to my buyers and sellers! I really like telling them that they can choose their own trusted contractors to take care of any claim, unlike other warranty companies where you are limited to a list of unknown contractors. There's nothing like the peace of mind these warranties offer!

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Marcy, Painesville, OH

On Nov 01, 2019

I have had experience with many home warranty providers and APHW fills the most claims. I do feel the upgrades are worth the extra money and you can pick your own service provider which is awesome.

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Amy Stonesifer, Southern Pines, NC

On Nov 01, 2019

The best thing about this warranty is that you are in control. With all of the other warranties I've used, I've been sent cut-rate vendors out from out of the area. This company allows me to call my trusted and preferred vendor to do the work vs waiting for weeks! Best warranty on the market from a truly tested consumer!

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Kathy M, Beachwood, OH

On Nov 01, 2019

As an office administrator I am often on the phone with APHW and with our sales rep, and have had consistent excellent service from them. I would recommend APHW.

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