Seanod, Cumming, GA
On Dec 22, 2020
DON’T WAIST YOUR MONEY! Very poor coverage and even worse customer service! Called about a claim, that was denied coverage. I understand that everything can’t be covered, but when a customer calls and Customer Service knows that only “1” specific part is covered, why waist my time with all the phone calls, lining up a technician, having to pay the service call out of my pocket and ..Read Full Review
DON’T WAIST YOUR MONEY! Very poor coverage and even worse customer service! Called about a claim, that was denied coverage. I understand that everything can’t be covered, but when a customer calls and Customer Service knows that only “1” specific part is covered, why waist my time with all the phone calls, lining up a technician, having to pay the service call out of my pocket and having a stranger in my house during this damn pandemic!!! ..View less
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Extra Peyton, Chillicothe, OH
On Dec 19, 2020
they don't tell u upfront that u need 2 have make and model of an old water heater ..but clearly states its life expectancy was 12 yrs but the thing is 15 yrs old...TOTALLY UNFAIR...I lost 6-700 during the covid and with Xmas next week..its not right!
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Danielle Albinson, Chesterland, OH
On Nov 25, 2020
Our Home Warranty from this company is a sham. The policy documents clearly state coverage for electrical issues regarding "wiring, panels and sub-panels, plugs, fuses, switches, conduit, junction box[es]" located within "the perimeter of the principal dwelling and attached garage" for normal wear and tear. About a month and a half after we purchased our new home, the neutral wire i ..Read Full Review
Our Home Warranty from this company is a sham. The policy documents clearly state coverage for electrical issues regarding "wiring, panels and sub-panels, plugs, fuses, switches, conduit, junction box[es]" located within "the perimeter of the principal dwelling and attached garage" for normal wear and tear. About a month and a half after we purchased our new home, the neutral wire in our home electrical system burned out and caused various electrical issues within our home. Per our electrician, this was due to normal wear and tear as the wire was from the 1970s. We own this wire (as in it is not an electrical company wire) and it is a part of our normal house wiring system, and we are on the line for the repair of it. It is located within our attached garage and I physically saw the burned out wires within the box in our attached garage! However, APHW is refusing to honor the warranty by claiming this is an "outside wire" and they don't cover "masts". Neither of these terms are included or clarified within their policy documents. And anyway, this denial makes no logical sense because this is not an "outside wire" under any clear definition: We own this wire as part of our normal home wiring, it does not belong to the electric company, and it is physically located within our garage. The only definition I can find of a "mast" is that it is basically a tube "conduit", which the policy seems to specifically cover. I tried to explain this to a supervisor and was hung up on. Early on they also tried to claim the attached garage is not part of our "home" and is therefore not covered, but they backtracked once we pointed out this is in direct contradiction to their policy. They have needed to speak with our electrician three separate times over two days due to confusion on their end because their representatives don't understand the technical explanations. They obviously don't understand how a home electrical system is set up, which is a big problem. One representative even told me she didn't understand why the company was denying coverage! We have done our part and followed their policy and procedures exactly as specified in their documents, and they are attempting to use any excuse they can find to not cover our claim. I feel like it's become a point of pride for them now and they won't back down, they made a bad decision due to not understanding the facts of the claim, now they're sticking to it out of pride. Very poor service, very poor. ..View less
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Christopher Rimel, Thomasville, NC
On Nov 06, 2020
Poor Customer service. We paid good money for this warranty and our claim was denied for a silly reason. Cancelling subscription and NEVER recommending this company to anyone. Good job
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Neal Doshi, Bloomfield Hills, MI
On Nov 04, 2020
If I get could give them negative stars I would. They rejected my claim on the account that a part of the furnace wasn't deemed essential, even though that part is required for survival. The alternative would be to not have fresh air coming into my house and I would suffocate.
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Sharon Colombo, Seaside, OR
On Nov 04, 2020
Very Disappointed. Moved into my new house at the coast and the next day the red septic tank light was flashing.
With a house full of people who were showering, using the toilet and dishwasher the septic stopped working. I called the septic company that inspected the septic before closing and had them out to check the problem. Paul, my septic tech said because the electricity was off for 1 day (switchin ..Read Full Review
Very Disappointed. Moved into my new house at the coast and the next day the red septic tank light was flashing.
With a house full of people who were showering, using the toilet and dishwasher the septic stopped working. I called the septic company that inspected the septic before closing and had them out to check the problem. Paul, my septic tech said because the electricity was off for 1 day (switching over ownership) it got messed up. So, I contacted America’s Preferred (my home warranty purchased with the home) and after several phone calls to my septic company and them, they denied the claim because 30 days after closing must pass before a septic tank is covered.
Unacceptable. Clearly I could not use my septic system if it wasn’t working, so yes, I had it repaired.
This must be a common problem because there are only a few exceptions to repairs NOT covered right away. The septic system is one of them.
So I’m out $265 and am left wondering what good is a home warranty if when a major item needs repair, whenever it goes out, even in the first 30 days, it’s not going to be covered.
I am very unhappy with my experience using America’s Preferred Home Warranty. ..View less
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Alice J Olds, Grand Rapids, MI
On Nov 03, 2020
Do NOT recommend that anyone does business with American Preferred Home Warranty program. They do not stand by their word and will not honor their agreed price after the work is done. My hot water heater cracked and begin to leak. I contacted the claims dept and followed all of their instructions. I found a contractor that provided me with written estimates and the contractor also spoke with this Hom ..Read Full Review
Do NOT recommend that anyone does business with American Preferred Home Warranty program. They do not stand by their word and will not honor their agreed price after the work is done. My hot water heater cracked and begin to leak. I contacted the claims dept and followed all of their instructions. I found a contractor that provided me with written estimates and the contractor also spoke with this Home Warranty Company. I was informed that I would be financially responsible for anything over $500 and the warranty would cover $500. After the repairs were made and I submitted my claim for reimbursement the Warranty company stated that they made a mistake and never should have agreed to pay $500 and now they are only going to pay $200. This is a horrible ripoff. Why are they lying and misleading customers. I am in the process of filing a small claims court claim against this company. Do not do business with them, they are not going to keep their word. Bad for business. ..View less
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Mark Scovel, Fort Wayne, IN
On Nov 03, 2020
These guys are great. We had 4 claims over the year of coverage. They did what they said. Paid on time without dispute. Courteous. A class act. We are impressed!
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Shanice Freeman, Opelika, AL
On Oct 26, 2020
We've had two claims filled with APHW and both times everything was smooth. The customer service was great and the process was fast. They even allow you to pick your own contractor and as long as the contractor has all proper paperwork, they will pay them directly over the phone.
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martin , Harrison, AR
On Oct 23, 2020
Two times this year alone this warranty company has cost me over one thousand dollars for not covering two claims I had. I was warned by others to not use them but gave them a chance, however, quickly did I notice they will use any excuse to not cover your claim.
" I DO NOT" recommend this company.
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Natasha Tatum, Richmond Hill, GA
On Oct 22, 2020
AWEFUL! Do NOT buy from these people. They do not actually cover anything. My stove exploded, NOPE. APHW, "we don't cover that". My AC leaking through my ceiling, APHW, 'Nope, we don't cover that". They seriously refused to cover anything that has gone wrong. ZERO starts.
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Richard Williamson, Ivel, KY
On Oct 21, 2020
Very frustrated ....they will sell you on there warranty and limits they pay. When you need them and they depreciate you appliances you will receive 1/3 of what they sell you on. I will complete my claim and drop them.....second time its happened i gave them the benefit of the doubt the first time .....again Very Disappointed!!! I am giving customer service 1 star but associate was very kind and did her ..Read Full Review
Very frustrated ....they will sell you on there warranty and limits they pay. When you need them and they depreciate you appliances you will receive 1/3 of what they sell you on. I will complete my claim and drop them.....second time its happened i gave them the benefit of the doubt the first time .....again Very Disappointed!!! I am giving customer service 1 star but associate was very kind and did her job well. Quality of repair was because i chose my contractor and paid 90% of the bill ..View less
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CORWIN Ralph MILLER, Broadview Heights, OH
On Oct 20, 2020
You stink and cover nothing. Ice machine broke on fridge three weeks after buying home. Not covered $350 dollar repair out of pocket. Fridge in basement died not a compressor - not covered $600 replacement. Master bath toilet wax ring and flange failed leaking water into dining room. Nothing covered because you do not cover wax rings another $600. No coverage for "extras" like a home intercom e ..Read Full Review
You stink and cover nothing. Ice machine broke on fridge three weeks after buying home. Not covered $350 dollar repair out of pocket. Fridge in basement died not a compressor - not covered $600 replacement. Master bath toilet wax ring and flange failed leaking water into dining room. Nothing covered because you do not cover wax rings another $600. No coverage for "extras" like a home intercom either. At least the seller paid this $hit-a$s warranty or I would be demanding my money back. ..View less
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Lisa Rawlings, Gainesville, GA
On Oct 12, 2020
Do NOT use this company! Takes forever to get a claim covered and they said our AC unit was ineligible for any coverage because it was still under a limited warranty (its 5 years old). So I had to pay all the labor and costs involved myself. What a joke. Next year I will just use a different company. And boy will I let my realtor know how upset I am!
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Kelly Dispennette, Port Orange, FL
On Sep 29, 2020
I had an unfortunate issue with my AC unit and because there was a class action lawsuit against the manufacturer, the first agent I talked to wasn’t sure how it would be handled, noting it “complicated.” The next day I got a call from a lovely woman named ******, who assured me that she was going to investigate the issue and advocate for me despite the issues around the manufacturer. W ..Read Full Review
I had an unfortunate issue with my AC unit and because there was a class action lawsuit against the manufacturer, the first agent I talked to wasn’t sure how it would be handled, noting it “complicated.” The next day I got a call from a lovely woman named ******, who assured me that she was going to investigate the issue and advocate for me despite the issues around the manufacturer. Within 2 phone calls and a chat with my service provider, she had it resolved and fully covered. What I loved most is that she was just a really nice person who truly loves what she does and wants to help people. That can be a rarity these days, so I hope someone from America’s Preferred Home Warranty sees this so she gets proper recognition for being pretty awesome! ..View less
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Scott Schreiber, Hahira, GA
On Sep 28, 2020
Worst home warranty company I have ever dealt with. They basically cover nothing and have fine print to get out of a lot of repairs. The contractor for the compressor was stuck closed on the outdoor unit. The part was only $18.00 to fix and they wouldn’t cover anything because the unit was still under the 10 parts warranty. Fine, I can deal with that but they wouldn’t cover labor either ..Read Full Review
Worst home warranty company I have ever dealt with. They basically cover nothing and have fine print to get out of a lot of repairs. The contractor for the compressor was stuck closed on the outdoor unit. The part was only $18.00 to fix and they wouldn’t cover anything because the unit was still under the 10 parts warranty. Fine, I can deal with that but they wouldn’t cover labor either because in the fine print it says they wouldn’t cover anything under a manufacturer’s warranty. But did they tell me that when I called to make a claim? Nope, they didn’t. Stay away from this company. ..View less
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Melissa Williams, Temple, GA
On Sep 02, 2020
The fact that you get to choose your own repair company is awesome, but beware about the reimbursement policy. The company gives you the option of reimbursement or paying the vendor directly, but most vendors will not take this option. We elected the reimbursement option and now two months later we still do not have our check. When I called Customer Service they informed me that we have to wait 90 days f ..Read Full Review
The fact that you get to choose your own repair company is awesome, but beware about the reimbursement policy. The company gives you the option of reimbursement or paying the vendor directly, but most vendors will not take this option. We elected the reimbursement option and now two months later we still do not have our check. When I called Customer Service they informed me that we have to wait 90 days from the issuance of the check for a reissue and they keep pointing fingers at the USPS for the delay. (It has been over three weeks since they said they mailed the check.) I asked if they could void the check and reissue or send it by ACH they kept repeating that it was USPS's fault and that after 90 days we can revisit the issue. Really speaks volumes about their customer service to make someone wait 4+ months to possible get reimbursed! ..View less
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Rick Gorman , Lumberton, NC
On Aug 14, 2020
we had a HVAC problem and it was repaired in less than 3 hours. Very easy claim process and professional customer service. Highly recommend this home warranty. Prompt, courteous service.
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Brandon Pratt, Washington, PA
On Jul 24, 2020
Pretty frustrated with the company. The only reason I didn’t give a 1 star was because for the most part the actual putting in a claim and getting it approved. However, they only covered $500.00 when the cost to fix my A/C was over $2,000 and to replace was nearly $3000. When reading the coverage it states that they cover up to $2250 for cooling units. But in the fine print at the bottom it states ..Read Full Review
Pretty frustrated with the company. The only reason I didn’t give a 1 star was because for the most part the actual putting in a claim and getting it approved. However, they only covered $500.00 when the cost to fix my A/C was over $2,000 and to replace was nearly $3000. When reading the coverage it states that they cover up to $2250 for cooling units. But in the fine print at the bottom it states that older units they don’t give nearly as much. I feel like that is a grimy way to do business. ..View less
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Paula VanDeVanter, Camby, IN
On May 11, 2020
I have not had to use the warranty, but the piece of mind I get from having it is very nice. I purchased my new house last year and had the homeowner provide me with the warranty. One year later, I just renewed.
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On Dec 22, 2020
Hello Ashley, Thank you for reviewing your experience with America’s Preferred Home Warranty, I do understand your frustration with the claim amount. The warranty agreement provides a three-step process for claims. 1. Call or Start a Claim Online: First, make sure the item is covered by your plan. 2. Schedule: Once your contractor arrives, they must first diagnose your problem. Important: Befo ..Read Full Review
Hello Ashley, Thank you for reviewing your experience with America’s Preferred Home Warranty, I do understand your frustration with the claim amount. The warranty agreement provides a three-step process for claims. 1. Call or Start a Claim Online: First, make sure the item is covered by your plan. 2. Schedule: Once your contractor arrives, they must first diagnose your problem. Important: Before the contractor does any work, have the contractor call APHW with the diagnosis. An APHW customer service representative will speak with you and your contractor to determine the approved dollar amount covered by your warranty. Your contractor may then make the necessary repairs. 3. Payment: Your APHW customer service representative will make sure that arrangements for payments are made. You will be required to pay the contractor a deductible for each trade call, or the actual cost, whichever is less. Upon reviewing the claim, I see that we were not called before work was completed. This resulted in not having all the information needed. However, I am pleased to see we were able to assist you with the cost of replacing the water heater and lessening the burden of unexpected expenses. In order for the warranty to be most effective, the three step process must be followed and our Customer Service Team needs to speak with your licensed contractor prior to any work being done. The warranty is in place to assist with the cost of repairing or replacing specific items in the home, but may not cover the entire cost. The warranty covers a wide range of systems in your home for added value. Please refer to the warranty brochure or contact customer service at 1-800-648-5006 for more information. We are standing by 24/7/365 and look forward to your call. Respectfully, Customer Care Support Team CustomerCare@aphw.com America's Preferred Home Warranty ..View less