ALLCOMPANIES TOOLS BLOGS
Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

Home  /   Companies / America’s Preferred Home Warranty (APHW)
America’s Preferred Home Warranty (APHW)
hwc-logo
4
Customer Services
4
Repair
Time
4
Quality Of
Repair

Aphw Home Warranty Review 2022

This America’s Preferred Home Warranty (APHW) review contains a detailed guide on the company’s plans, coverages, and customer service. The review should assist you in identifying the areas where APHW need to improve and their strong traits. They offer the following benefits to their customers:

  • Offers repair and replacements for critical home devices
  • Has over 20 years of industry experience
  • Offers comprehensive coverage plans at competitive prices
  • Delivers support and claims service 24/7/365

Premium

$39 - $47

Deductible

$50 - $125

BBB Rating

A+

Aggregate Limits

$25K/contract term

Grab Your
Free Home Warranty Estimate

from 80+ Top Rated companies serving your location

right icon
full name required
right icon
ZIPCode required
right icon
Email required
right icon
Address required
right icon
Phone required

By clicking on "Get A Free Quote" I agree to the Terms of Use and Privacy Policy . I also offer my express written consent to receive calls, pre-recorded messages, texts, and emails on home warranty offers. I understand that my consent is not a condition of purchase.

Pros

  • Offers various deductible options
  • Gives choice to pick your own licensed contractor
  • Offers roof leak coverage

Cons

  • Does not include washer and dryer in the basic coverage
  • Does not offer coverage in CA and WA
4
hwc-logo
865 Reviews
4
Customer Services
4
Repair Time
4
Quality Of Repair

Our Verdict

America's Preferred Home Warranty provides affordable plans for homeowners, buyers, and real estate professionals. Apart from the plan, they also offer to pay up to $75 per night for no more than a three-night hotel stay. The company holds an A+ BBB rating and frequently reaches out to their customers, as they are a participant in our CRP program.

Trustworthiness And Quality Of Services

APHW has received an above-average rating on all major review platforms. With an A+ BBB rating and a 4 out of 5 stars rating on our platform, APHW can be considered a safe choice among all the home warranty companies.

As per the reviews on our platform, customers are particularly satisfied with the repair time and services provided by APHW. Some people have claimed to have received the services within 48 hours. However, some customers have registered complaints about the dollar limits on systems and appliances.

Industry Standard Comparison

The APHW has provided home warranty plans and services for more than 20 years. The deductibles, premiums, and aggregate limit are reasonable compared to the industry standards. While they have higher coverage caps than the industry average, they cover fewer items.

Parameters Aggregate Limit Monthly Premium Prices Deductible No. Of Items Covered
Industry Standard $10,785 $30 – $80 $100 23
America’s Preferred Home Warranty $25,000 $39 – $47 $50 – $125 24

America’s Preferred Home Warranty Plans

America’s Preferred Home Warranty offers a basic plan to homebuyers and sellers.

  • Standard Coverage: Covers major home systems and kitchen appliances.
  • Preferred Upgrade: It adds a range of repairs and covered parts to the standard coverage.
  • Real-estate Plan: APHW has an app for real-estate professionals to purchase, manage, and renew home warranty contracts.

America’s Preferred Home Warranty Coverage

APHW covers major appliances and systems such as electrical, heating, refrigerators, plumbing, microwave, etc. Before the coverage period starts, there is a waiting period of 30 days for the buyers of foreclosed or repossessed homes.

This table shows the specific items covered under the plan:

Standard Coverage With Preferred Upgrade
Central Air Conditioning Refrigerant recovery, reclaim, and disposal, crane expenses, registers & grills, ceiling fan
Built-in Oven Interior lining, clocks, rotisseries, racks, handles, knobs, dials
Built-in Dishwasher Racks, baskets, rollers
Refrigerator Refrigerant recovery, control board, ice maker and ice/beverage dispenser, and respective equipment
Garage Door Opener Hinges, springs, keypads, remote transmitters
Attic & Exhaust Fans
Central Vacuum
Ductwork
Refrigerator Refrigerant recovery, control board, ice maker and ice/beverage dispenser, and respective equipment
Electrical System Special Electrical Package: fire/burglar alarm, lighting fixtures, doorbell
Heating System Central Heat Adds – registers, grills, and heat lamps
Built-in Microwave Interior lining, glass door, clocks, and shelves
Plumbing Replacement with like quality (Toilets)
Instant Hot Water Dispenser
Stoppages
Water Heater Sediment build up
Permanent Trash Compactor (built-in)
Garbage Disposal
Humidifier
Permanently Installed Sump Pump
Roof Leak Repair
Septic System
Water Well Pump
Trash Compactor Lock and key assembly, buckets

NOTE :- $250 for code violations*

*The service contractor will correct the code violations of repaired items. APHW charges any amount exceeding $250 for the correction.

America’s Preferred Home Warranty Prices

The cost of APHW plans starts from $465 per year and goes up to $549, depending on the choice of deductible.

You get an option to choose your deductible from $50, $100, and $125. As a result, the home warranty plan cost comes up to $549, $499, and $465, respectively. If you include the preferred upgrade to your plan, it may increase the plan’s total cost by $125.

You can also choose to pay monthly for which the premiums are –

  • $46.58 for a deductible of $50
  • $44.42 for a deductible of $100
  • $39.58 for a deductible of $125

You can enhance your home warranty coverage by adding optional items to the plan at some extra dollars. APHW offers the following items as optional coverage:

Optional Coverage
Monthly Cost
Preferred Upgrade
$11.67
Clothes Washer & Dryer
$7.92
Additional Refrigerator
$4.17
Jetted Bathtub
$10.42
Sprinkler System
$4.17
Termite Control
$4.17
Water Softener
$7.92
Gas Fireplace
$4.17
Salt Water Pool/Spa
$28.75

Aphw Coverage Limitations

APHW is transparent with their coverage limits and clearly states that they are not responsible for repair and replacement under certain conditions. These conditions include rust, corrosion, vandalism, pre-existing conditions, riots, code violations, improper installation, missing parts, smoke, pest damage, fire, flood, accidents, acts of God, etc.

The company will also not be responsible for the repair or replacement of any covered item while under the existing manufacturer’s warranty. You must provide the inspection reports, or findings upon request.

Customers must note that APHW will not provide coverage if the company is not informed when the issue is found and in all events before the expiration of this contract.

America’s Preferred Home Warranty: Key Details

Take a quick glance at America’s Preferred Home Warranty’s key details such as terms, conditions, and other policy-related information to know how the company’s policy works.

Contract Information

The America’s Preferred Home Warranty contract comes with the following terms. Have a look-

Free Cancelation Up to 30 days
Waiting Period 30 days
Cancelation Fee 10%
Automatic Renewal No
Dollar Limit For Access $500
Contract Transfer Fee Nil
Customer Service 24/7
CRP Participant Yes

Comparison Information

We have selected the four top-rated companies to compare alongside America’s Preferred Home Warranty to get a gist of their services and select a winner.

Company Monthly Premiums Deductible States Covered Established in BBB Rating
American Home Shield $39.99-$60 $75-$125 49 1971 B
Select Home Warranty $41-$46 $60 46 2012 B
ServicePlus Home Warranty $50-$60 $75 48 2016 NR
Choice Home Warranty $46-$55 $60-$85 48 2008 B

If you want to explore more options, check out other top-rated companies.

Company Information

Established in : 1999

CEO : Rodney Martin, Randy Caltrider

Registered as : Privately held

HQ : 5775 Ann Arbor Rd, Jackson, MI 49201

APHW claims and customer service

starting Claims Is Easy And Hassle-free On The Aphw Website. Customers Can File Claims Online Through The Company’s Website By Following These Steps:

  • go To The Aphw Website, File A Claim, And Note Your Claim Number.
  • you Can Call A Service Technician Of Your Choice To Diagnose The Issue.
  • once The Technician Is At Your Doorstep, Call 800-648-5006 Before Work Starts.
  • your Technician Should Speak To The Customer Service Representative To Provide Information Regarding Your Faulty Device. Based On That Information, The Company Will Approve Your Claim.
  • aphw Will Directly Pay The Technician Or Reimburse You Within 14 Business Days If Your Claim Is Approved.

America’s Preferred Home Warranty FAQs

Q.

does aphw cover rolled roofing?

A.

Yes, APHW will cover rolled roofing, asphalt shingles, and flashing from water leaks only when occurred during the coverage period.

Q.

does aphw home warranty cover townhouses?

A.

America’s Preferred Home Warranty offers a townhouse warranty. They also offer home warranty for condos, single-family homes, multi-family units, and manufactured homes.

Q.

how is a home warranty different from homeowners insurance?

A.

A home warranty is a 12-month contract that protects home systems and appliances like plumbing, electrical, HVAC, refrigerators, dishwashers, ovens, etc., in case of breakdowns or failure due to normal wear and tear.

Homeowners insurance offers protection to the structure of your home against calamities like fire, storms, vandalism, etc. If your property is damaged due to any covered calamities, the insurance provider is liable to cover the repair costs.

Home warranties and home insurance can provide comprehensive protection for your home and property. These services will help you save on expensive repairs and replacements and protect your valuable assets.

Q.

how much warranty liability does aphw accept?

A.

The maximum aggregate liability of a home warranty contract from America’s Preferred Home Warranty is up to $25,000. The average appliance upper coverage limit is about $550, while for systems, it is about $1700.

Q.

will all my home systems and appliances be covered completely?

A.

Your home systems and appliances might not be entirely covered since the company has some limitations on the coverage. For specific details on coverage, we recommend you go through your service contract thoroughly.

Q.

Does America's Preferred Home Warranty offer any discounts?

A.

America’s Preferred Home Warranty offers a free loyalty program to their homeowners. They claim that customers can get discounts on the food, goods, and services used every day through this program. You can find more details on this on their website.

Q.

how to cancel the aphw plan?

A.

If you choose not to keep the warranty within 30 days of purchase, America’s Preferred Home Warranty will refund the prorated amount of the home warranty contract. They may charge a cancellation fee after the provided period. However, they have specific guidelines for all the covered states. So, we recommend you read your state-specific cancellation process in your service contract.

Q.

does america's preferred home warranty cover mold?

A.

No, America’s Preferred Home Warranty does not cover any repair or replacement required due to mold.

America’s Preferred Home Warranty (APHW) Reviews

We’ve listed all the latest consumer reviews and comments for APHW below:
Icon

TOM SISSON, Goodrich, TX

On Apr 06, 2022

hwc-logo

This is the bottom of the ladder warranty companies. They don't fix anything. It takes them weeks to get you an answer and then tell you they won't pay. Save your money and go with a reputable company

thumbsup-imgHelpful
1 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Apr 07, 2022

Hello Tom, Thank you for taking the time to submit your review. I can understand your frustration with the claim delay, and we would like to apologize for the length of time it took for your claim determination to be made. This does not live up to our award-winning customer service standards, and we will be coaching our employees to correct the issue. Regarding your claim determination results, ..Read Full Review

Hello Tom, Thank you for taking the time to submit your review. I can understand your frustration with the claim delay, and we would like to apologize for the length of time it took for your claim determination to be made. This does not live up to our award-winning customer service standards, and we will be coaching our employees to correct the issue. Regarding your claim determination results, to qualify for coverage, potentially covered items must be fully operational upon occupancy of the home, and then fail from normal wear and tear during the warranty coverage period. I see that you advised us that the Hot Tub would not turn on the first time trying to use it. Per the terms of the warranty, we are unable to assist with items that failed prior to the start of the warranty coverage period. Also, I see that your Dishwasher claim is still open. If you would like to complete this claim, please have your contractor call us at 800.648.5006 prior to any work being completed. We are open 24/7/365 and we would be happy to assist! This short video may be a helpful refresher on coverage as well: https://bit.ly/2WwrHqZ Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Response
TOM SISSON
TOM SISSON
On May 07, 2022

Icon

Xinming Wang, Strongsville, OH

On Mar 21, 2022

hwc-logo

My heating didn't work in this very cold winter. I called APHW. The ladies in the customer service and the claims department were very patient and helpful. They gave me very a detailed instruction to get a contractor and how to finish the claim. The reimbursement didn't show the $100 deductible. I paid a little more than $100 deductible. I had another claim for the over range microwave oven claim. ..Read Full Review

My heating didn't work in this very cold winter. I called APHW. The ladies in the customer service and the claims department were very patient and helpful. They gave me very a detailed instruction to get a contractor and how to finish the claim. The reimbursement didn't show the $100 deductible. I paid a little more than $100 deductible. I had another claim for the over range microwave oven claim. But unfortunately I could not find a contractor to finish this claim. APHW has no its own contractor for this small appliance. ..View less

thumbsup-imgHelpful
Be the first one to find this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Apr 19, 2022

Hello Xinming, Thank you for your review; I'm pleased to hear you've enjoyed speaking with our award-winning customer service department, and that we were able to assist you during your time of need! Although we do not have contractors that work for APHW, we can provide you with a list of contractors that our customers have used in the past. Should you still need a contractor for your microwave ..Read Full Review

Hello Xinming, Thank you for your review; I'm pleased to hear you've enjoyed speaking with our award-winning customer service department, and that we were able to assist you during your time of need! Although we do not have contractors that work for APHW, we can provide you with a list of contractors that our customers have used in the past. Should you still need a contractor for your microwave, please call us at 1.800.648.5006 and we will be happy to provide that list for you. Plumbing is another major system in your home that is very important to maintain to keep things running smoothly. Check out this short video for tips and tricks to keep your plumb ing systems in great working order: https://bit.ly/3zhbcge. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Icon

Tori, Cuyahoga Falls, OH

On Mar 21, 2022

hwc-logo

APHW has been so helpful! Every time I have a question, I am able to call in with hardly any wait time, or email support and get a response within the day, at the latest the next day. They’ve been so helpful and willing to answer any questions I have.

thumbsup-imgHelpful
Be the first one to find this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Apr 19, 2022

Hello Tori, Thank you for your excellent review of your experience with our award-winning customer service department! I am pleased that we have been able to answer all of your questions. Should you need a refresher on our simple 3 step claims process, watch this short video: https://bit.ly/3zrTY0O. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Hom ..Read Full Review

Hello Tori, Thank you for your excellent review of your experience with our award-winning customer service department! I am pleased that we have been able to answer all of your questions. Should you need a refresher on our simple 3 step claims process, watch this short video: https://bit.ly/3zrTY0O. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Icon

Dave Halle, Medina, OH

On Nov 26, 2021

hwc-logo

Plumbing was leaking. claim was filed with Americas Preferred. Plumber came out for repairs, called Americas Preferred back per their instruction, and claim was denied due to part not covered. I explained that the part is not listed as not being covered in warranty materials, but was told not all items are listed as not covered. Claim denied. this is deceptive advertising.

thumbsup-imgHelpful
3 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Nov 30, 2021

Hello Dave, Thank you for telling us about your experience. I can understand your frustration with the claim determination. Upon review of your claim, I see that the part that failed is the pressure-reducing valve for the home, which is not a listed covered item per the terms of the warranty. The warranty offers coverage on a range of different items throughout the home for your satisfaction ..Read Full Review

Hello Dave, Thank you for telling us about your experience. I can understand your frustration with the claim determination. Upon review of your claim, I see that the part that failed is the pressure-reducing valve for the home, which is not a listed covered item per the terms of the warranty. The warranty offers coverage on a range of different items throughout the home for your satisfaction and value. Please do not hesitate to contact us if you have any questions or need to file any additional claims. We are available 24/7/365 at 1.800.648.5006, and we look forward to speaking with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Icon

Willis Clark, Provo, UT

On Nov 15, 2021

hwc-logo

My wife and I have had APHWs standard warranty with the add-on’s and a deductible for over 3 years with one claim made towards the replacement cost of a refrigerator/freezer that no longer functioned. APHW paid $300 towards the replacement due to the age of the refrigerator. Understandable, however, our latest experience with APHW has been HORRIBLE both from their failure to listen to qualified se ..Read Full Review

My wife and I have had APHWs standard warranty with the add-on’s and a deductible for over 3 years with one claim made towards the replacement cost of a refrigerator/freezer that no longer functioned. APHW paid $300 towards the replacement due to the age of the refrigerator. Understandable, however, our latest experience with APHW has been HORRIBLE both from their failure to listen to qualified service technicians as well as their total lack of understanding of fully integrated air conditioning and heating system such as the earlier C****** home heating systems. We had the XF***** thermostat replaced 3 times. They are no longer made rendering the TOTAL heating system non repairable after it failed completely during the conversations with APHW who completely ignored our expert repair technicians and then decided they would ONLY cover the failing heater blower motor for $250. After providing copies of the total replacement costs for a new system (~$13,000) APHW requested an itemized cost for the replacement heater blower assembly which we requested from the repair company and they provided. The cost of the blower motor assembly was ~$2,600. My last conversation with their representation was that they had approved the claim for $150 and were sending a check. Today I received an email informing me that my monthly payment was coming up on 19 Nov. If I could give an overall rating of minus 5 stars I would certainly not hesitate doing just that. I will be cancelling this policy tomorrow. If you must get a home owner’s policy I would suggest you to look elsewhere. ..View less

thumbsup-imgHelpful
6 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Nov 30, 2021

Hello Willis, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim amount. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; it may not cover the entire cost. Upon review, I see that the technician verified several times that nothing other than the ..Read Full Review

Hello Willis, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim amount. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear; it may not cover the entire cost. Upon review, I see that the technician verified several times that nothing other than the thermostat had failed. Since the thermostat was the only failure, we were only able to approve for the failed part. It is the homeowner’s decision if they choose to replace the entire unit and use the approved amount toward the replacement. As requested, the warranty has been canceled and no further payments will be taken. Please do not hesitate to contact us with any questions you may have. We are available 24/7/365 for your convenience. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Icon

Jodi Leabo, Clitherall, MN

On Nov 11, 2021

hwc-logo

After two attempts to use this service, they found reasons not to cover my claims. First was an inlet baffle on a septic- says they cover it, but after 20 questions to the contractor “ is it possible that” they wouldn’t cover it. The inlet baffle was loose and they decided the failure could have been caused by operator error when it was last pumped. I paid extra for the gas fireplace co ..Read Full Review

After two attempts to use this service, they found reasons not to cover my claims. First was an inlet baffle on a septic- says they cover it, but after 20 questions to the contractor “ is it possible that” they wouldn’t cover it. The inlet baffle was loose and they decided the failure could have been caused by operator error when it was last pumped. I paid extra for the gas fireplace coverage it quit working, the repair man didn’t know what the issue was until he took it completely apart and cleaned it. Although it Failed.. no parts were required but the tech spent 2.5 hours going through it and cleaning it.. they refused to cover it. Total waste of money. They find reasons on the covered items not to cover them.. both contractors said the warranty was a joke. ..View less

thumbsup-imgHelpful
2 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Nov 15, 2021

Hello Jodi, Thank you for telling us about your experience; I can understand your frustration with the claim determinations. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear during the contract coverage period; not all items are covered. The warranty does not assist with normal maintenance or cleaning of equipment or p ..Read Full Review

Hello Jodi, Thank you for telling us about your experience; I can understand your frustration with the claim determinations. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear during the contract coverage period; not all items are covered. The warranty does not assist with normal maintenance or cleaning of equipment or parts, as stated in the Terms and Conditions. Upon review of your contract and claims I see that the issue with the septic system was not due to normal wear and tear, and we were not able to assist with this claim. I also see that for the fireplace claim the technician only needed to clean the parts to get them to work, therefore we were not able to assist with this claim. The warranty offers many covered items throughout the home for further value and satisfaction. If you need to file any additional claims or if you have any questions; please contact us at 1.800.648.5006. We are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Icon

Robert Cowins, Blackshear, GA

On Oct 07, 2021

hwc-logo

This company is a fraud. I understand that some of the repair cost will not be covered but after two claims the portion covered is not worth the time I spend on the phone or online to file the claim. I recently filed a claim for a water heater and was only approved $375.00 for the entire repair. The repair cost was $1,100.00. I was told the $375.00 was for the cost of the water heater by one representati ..Read Full Review

This company is a fraud. I understand that some of the repair cost will not be covered but after two claims the portion covered is not worth the time I spend on the phone or online to file the claim. I recently filed a claim for a water heater and was only approved $375.00 for the entire repair. The repair cost was $1,100.00. I was told the $375.00 was for the cost of the water heater by one representative and the labor would be covered once the repairs were done. However, when the repairs were completed, another representative (very rude by the way) told me the $375.00 was for the parts and labor. I explained to her that the brochure and the other representative said something differently and was instantly given a speech about how I should have money set aside for repairs if I am a homeowner. I fully understand this which is why I am able to pay the technicians since APHW requires you to pay up front and be reimbursed, and do not to be lectured. However, I could have kept the money I paid for the warranty in the bank and used it for the repairs instead of wasting it on APHW. I asked for a breakdown and was refused even though I was told I could be approved up to $500.00. I requested the $500.00 and was also refused. I requested the case be escalated and was refused again. Save your money and find another warranty company. APHW is not worth the hassle and are not honest about how the company conduct business. ..View less

thumbsup-imgHelpful
2 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Oct 08, 2021

Hello Robert, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the unexpected out-of-pocket costs of repairing or replacing covered items that fail from normal wear and tear; it may not cover the entire cost of repair. I have reviewed your contract and claims, and I am happy to ..Read Full Review

Hello Robert, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. The warranty is in place to assist with the unexpected out-of-pocket costs of repairing or replacing covered items that fail from normal wear and tear; it may not cover the entire cost of repair. I have reviewed your contract and claims, and I am happy to see that we were able to approve funds to help offset the cost of the unexpected repairs on the water heater and HVAC unit. I see that we also approved an amount for additional repairs to the HVAC unit, which were not completed at that time. Should you choose to have the approved repairs done, those funds are still available to you until your contract expiration date. Regarding the water heater claim, the customer service representative advised that the amount approved for the water heater factors in age and life expectancy, and it includes the cost of parts, labor, and the service call. No other funds were discussed for labor. The warranty offers a range of covered items throughout the home for further value and customer satisfaction. Please do not hesitate to call us with any questions or claims at 1.800.648.5006; we are available 24/7/365, and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Icon

Luciana, Columbia, SC

On Aug 30, 2021

hwc-logo

DO NOT, DO NOT USE THIS COMPANY. If I could give zero stars, I would. Americas Preferred Home Warranty is a rip off. I got this plan in December when I bought this home.If I had known about this company before, I would have asked the seller for a credit and went with another warranty company. Once this contract is up, I will defiantly be going with another warranty company. 1. Asking to speak with c ..Read Full Review

DO NOT, DO NOT USE THIS COMPANY. If I could give zero stars, I would. Americas Preferred Home Warranty is a rip off. I got this plan in December when I bought this home.If I had known about this company before, I would have asked the seller for a credit and went with another warranty company. Once this contract is up, I will defiantly be going with another warranty company. 1. Asking to speak with contractor on the phone while they are there. The only item the warranty company should ask for is the estimate the home owner receive from the contractor. 2. They will find any type of loophole to get out of paying for repairs. 3. They require you to pay for repairs up front and then get reimbursed. Why have a deductible if you still have to pay in full? What if you dont have thousands of dollars to pay out of pocket to get the repairs done? Does this make sense, NO IT DOES NOT. Now, I am in process of a HVAC claim. The W********** unit is 15 years old. The coil is shot. The contractor explained to the rep that the coil is obsolete, no longer made by W**********. The unit needs replaced. It took the rep a while to call me back. Apparently, they are using this site https://www.expertappliance.com/partfinder.php to justify parts being available. Not only did I call the company that came out for the first inspection, I also called two other companies. None of the companies would use that site for parts. They said it is equivalent to " rebuilds and junk yards". All three companies have stated that the coil is obsolete from the manufacturer W**********. Because these companies are very large and very known, I believe them. I did my own research and could not find one. I called this horrible warranty company back to let them know what 3 highly known companies have said. I was on hold for about 10 minutes, only for the rep to come back soundly like a robot. "We will add $300 for labor for the replacement of part or upgrade of unit. $300 for labor??? I tried to explain again that none of the companies will use that site and all three says the part is obsolete, so the unit will need to be replaced. The rep states "use a licensed contractor. This is the website to verify that there is a part available". Once again, I had to state that these licensed companies WILL NOT use these parts because the part is obsolete and they dont use hand me downs. What licensed contractor will use obsolete parts without jeopardizing their reputation. The robot rep says, " This is the website we use. You can use the money towards the part replacement or upgrade". Basically. This company wants to set you up for failure. So, now my family is in home with no ac in South Carolina where the temps can get up to 100°. How can we afford an entire new unit? Once again, DO NOT USE THIS COMPANY. I will be going somewhere else. I will also be letting those who are buying homes my experience about this company so they dont have to go through this. ..View less

thumbsup-imgHelpful
2 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Sep 01, 2021

(Please also see response posted to Twitter, Google, BBB and Facebook.) Hello Luca, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. With the information provided I was able to review your contract, claims, and all available information. The warranty is in place to assist with the cost of repairing or replacing spe ..Read Full Review

(Please also see response posted to Twitter, Google, BBB and Facebook.) Hello Luca, Thank you for taking the time to tell us about your experience; I can understand your frustration with the claim determination. With the information provided I was able to review your contract, claims, and all available information. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear- it may not cover the entire cost. Thank you for taking the time to speak with me today about the adjustment we made in your favor. I am pleased to see that we were able to assist with offsetting the unexpected cost of repairing or replacing your HVAC unit. America’s Preferred Home Warranty offers three different payment options for your convenience. If a contractor chooses not to accept payment from us and would like for the homeowner to pay them directly, that is beyond our control. Further, if a part is available, then the part is not considered to be obsolete. Using the website provided in your review, I see that the genuine Weatherking part is available. In this case, we were able to approve to assist with the repair costs; however, you are able to use the approved funds toward the replacement of a new unit to be installed by a licensed contractor if you choose. The warranty offers a range of covered items throughout the home for further value and satisfaction. If you have any questions or need to file any additional claims, please contact us at 1.800.648.5006; we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Icon

Kurtis Roinestad, Saylorsburg, PA

On Aug 21, 2021

hwc-logo

After being provided a claim number for a furnace repair, they denied coverage when the contractor arrived on site. He stated that the furnace would not be covered because it was “wall-mounted“. Ivan had to pay out of pocket since the contractor was already there.

thumbsup-imgHelpful
1 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Aug 23, 2021

Hello Kurtis, Thank you for taking the time to voice your experience; I can understand your frustration with coverage. Please see response also posted to your review on Google Reviews. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear. Upon review of the furnace claim I see that the unit is a wall mounted unit and is no ..Read Full Review

Hello Kurtis, Thank you for taking the time to voice your experience; I can understand your frustration with coverage. Please see response also posted to your review on Google Reviews. The warranty is in place to assist with the cost of repairing or replacing specific items that fail from normal wear and tear. Upon review of the furnace claim I see that the unit is a wall mounted unit and is not centrally ducted; per the warranty terms, wall units are not covered. There is a range of covered items throughout the home under the warranty for further value and satisfaction to our homeowners. If you have any questions or need to file additional claims, please contact customer service at 1.800.648.5006; we are available 24/7/365 and we look forward to speaking with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Response
Kurtis Roinestad
Kurtis Roinestad
On Sep 22, 2021

The company did respond but said this was their policy. They didn’t cover my furnace repair because it was a carveout for not covering wall-mounted furnaces. This is yet another example why I don’t trust on warranties. They are never there for when you need them, only to accept your premiums to give you a false peace-of-mind.

Icon

Sandi Boggs, Creston, IA

On Jul 13, 2021

hwc-logo

So the switch in the outside air conditioner unit went bad. This was covered minus my deductible. There was still a problem that they would have to come back and resolve the next day. The rep said to just call and they would add it to the claim. The problem is that when the switch went bad, it took out the transformer in the furnace and today a different rep said that it would have to be under a new cla ..Read Full Review

So the switch in the outside air conditioner unit went bad. This was covered minus my deductible. There was still a problem that they would have to come back and resolve the next day. The rep said to just call and they would add it to the claim. The problem is that when the switch went bad, it took out the transformer in the furnace and today a different rep said that it would have to be under a new claim (which doesn't meet the deductible), so they will not cover the cost of the transformer - which only went bad because of the switch! That's like your insurance company saying that your house destroyed by fire is a separate claim from the car which is in the attached garage and also destroyed in the same event! ARE YOU KIDDING ME!? 2 items taken out by 1 event but has to be 2 separate claims???? Suddenly not seeing the value anymore. They probably won't even allow my review. Thanks Brit. ..View less

thumbsup-imgHelpful
3 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Jul 13, 2021

Hi Sandi, Thank you for taking the time to leave us a review. With the information provided I was able to review your claims for a better understanding. Upon review of your claim, I am happy to see that we were able to adjust the approval in your favor! The warranty offers a range of covered items for further value and satisfaction. Please do not hesitate to call us at 800.648.5006 should y ..Read Full Review

Hi Sandi, Thank you for taking the time to leave us a review. With the information provided I was able to review your claims for a better understanding. Upon review of your claim, I am happy to see that we were able to adjust the approval in your favor! The warranty offers a range of covered items for further value and satisfaction. Please do not hesitate to call us at 800.648.5006 should you need our assistance in the future; our Customer Service Team is available 24/7/365 and ready to assist you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

Response
Sandi Boggs
Sandi Boggs
On Nov 19, 2021

Icon

Samantha Balaguer, Pottstown, PA

On May 11, 2021

hwc-logo

I wouldn't use them. Even if you call ahead asking about a service being done and the contractor coming. They will not tell you, your claim is not valid until the moment you call after the work is done and contractor is needing payment. You could be footing the bill. They do not pay for their mistakes. YOU DO. Sorry doesn't fix the mistake or pay for it. I called earlier and asked about Pellet stove r ..Read Full Review

I wouldn't use them. Even if you call ahead asking about a service being done and the contractor coming. They will not tell you, your claim is not valid until the moment you call after the work is done and contractor is needing payment. You could be footing the bill. They do not pay for their mistakes. YOU DO. Sorry doesn't fix the mistake or pay for it. I called earlier and asked about Pellet stove repair. All was fine until the contractor came and we made the call after the work was done and they denied it because its not even a service they cover. My claim had been open for 3 months and no one looks at them until the moment you call for payment. BEWARE. My bill was in the hundreds, but you could literally be footing thousands of dollars by this mistake and they wouldn't blink an eye. ..View less

thumbsup-imgHelpful
1 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On May 28, 2021

Hi Samantha, Thank you for taking time to leave us a review. With the information provided we were able to review your claim for clarification, and I can understand your frustration. The warranty assists with specific items in the home and attached garage that fail due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of a covered repair or replacement. ..Read Full Review

Hi Samantha, Thank you for taking time to leave us a review. With the information provided we were able to review your claim for clarification, and I can understand your frustration. The warranty assists with specific items in the home and attached garage that fail due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of a covered repair or replacement. In this case, as the claim was opened online, we were unaware of the type of system until you called back. I would like to apologize for the miscommunication with the Customer Service Representative, and advise that we have reviewed the call to be able to provide further coaching and training. However, as the warranty does not provide coverage for this type of heating system, we were unable to assist with the repair. Thank you for taking my call today, it was a pleasure speaking with you. Should you need any further assistance, please do not hesitate to call us at 800.648.5006. Our Customer Service Representatives are available 24/7/365 and standing by to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

Icon

Nick DeMicco, Bloomsbury, NJ

On Apr 28, 2021

hwc-logo

NEVER USE THIS COMPANY! I filed a claim and it took some time to get approved, of which they covered less than 5% of the total cost. After 6 months of not seeing a check, I reviewed on the website and it was still pending review. I called to follow up on the status, and WHILE ON THE PHONE, they updated the status to Not Approved and cancelled the amount that was approved. This company is garbage.

thumbsup-imgHelpful
1 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Apr 29, 2021

Hi Nick, Thank you for taking time to leave us a review. With the information provided I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for p ..Read Full Review

Hi Nick, Thank you for taking time to leave us a review. With the information provided I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for processing and your reimbursement has been sent out today, 4/29/2021. Thank you again for reaching out and allowing us to resolve this issue. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

Response
America’s Preferred Home Warranty (APHW)
On May 04, 2021

Hi Nick, Thank you for taking the time to leave us a review. With the information provided, I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for pr ..Read Full Review

Hi Nick, Thank you for taking the time to leave us a review. With the information provided, I was able to review your claim and can understand your frustration. I would like to apologize for the issue with your reimbursement. After reviewing your claim, we have identified the fault in the process and are working to ensure this does not happen again. I am happy to see that the claim was sent for processing and your reimbursement has been sent out today, 4/29/2021. Thank you again for reaching out and allowing us to resolve this issue. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

Icon

Kenneth Gonzalez , Newport News, VA

On Apr 26, 2021

hwc-logo

I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The ..Read Full Review

I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The second person i spoke with on the phone. (4/21/21) Offered me other opinions to getting reimbursed for the money i spent on the garbage disposal. Sherry is her name. she is the nicest person I've spoken with since moving to Virginia. She was very informative, considerate, & just a overall beautiful person. Thank you Sherry for all your help in this matter. I chose to not dispute there decision & just take my business elsewhere. I hope other's i have to deal with. In the near future are as kind & considerate as you are sherry. ..View less

thumbsup-imgHelpful
2 people found this review helpful
Icon

Kenneth Gonzalez , Newport News, VA

On Apr 26, 2021

hwc-logo

I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The ..Read Full Review

I'm not satisfied at all with this company. I had my policy for less that 45 days & my first home problem. (Garbage disposal) I paid out of pocket & they refused to cover it. I've been in my new home for less than 2 months & I just knew this company would cover me. That's why i paid for 2yrs of coverage. But as it stands i'm discontinuing my service with this company. But on a good note. The second person i spoke with on the phone. (4/21/21) Offered me other opinions to getting reimbursed for the money i spent on the garbage disposal. Sherry is her name. she is the nicest person I've spoken with since moving to Virginia. She was very informative, considerate, & just a overall beautiful person. Thank you Sherry for all your help in this matter. I chose to not dispute there decision & just take my business elsewhere. I hope other's i have to deal with. In the near future are as kind & considerate as you are sherry. ..View less

thumbsup-imgHelpful
1 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Apr 27, 2021

Hi Kenneth, Thank you for taking the time to leave us a review; with the information provided, I was able to review your garbage disposal claim. The warranty assists with items that fail within the home due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. However, upon reviewing your claim, I am happy to s ..Read Full Review

Hi Kenneth, Thank you for taking the time to leave us a review; with the information provided, I was able to review your garbage disposal claim. The warranty assists with items that fail within the home due to normal wear and tear. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. However, upon reviewing your claim, I am happy to see that we were able to make an adjustment in your favor. Should you need assistance in the future, please do not hesitate to call us at 800.648.5006; we are available 24/7/365 and are standing by to take your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

Icon

Charles Ackerson, Columbia, SC

On Apr 22, 2021

hwc-logo

On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth bac ..Read Full Review

On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth back and forth I was given a $200 claim for replacing the gas line. The gas line did not need to be replaced the entire unit needed to replace costing me $5,100 the next day I of course email the invoice to America's Preferred Home Warranty on the 19th of April where they approved the $200 reimbursement on the $5,100 HVAC replacement I do not understand how they can rationalize such a small reimbursement for such a huge expense what's the point of having a warranty I could have saved $909 for premium and then farther ahead I am not happy but I can say the answer the phone and they are all very nice and very polite but I question the determination my opinion stay away from America's Preferred Home Warranty ..View less

thumbsup-imgHelpful
6 people found this review helpful
Icon

Charles Ackerson, Columbia, SC

On Apr 22, 2021

hwc-logo

On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth bac ..Read Full Review

On April 14th I opened a claim online for my package unit heating and air conditioning here in Columbia South Carolina the first contractor that came out to look at the system inform me that I have a gas leak on the furnace side the heat exchanger is Rusted through was no longer safe to operate I got the contractor on the phone with America's Preferred Home Warranty where after going back and forth back and forth I was given a $200 claim for replacing the gas line. The gas line did not need to be replaced the entire unit needed to replace costing me $5,100 the next day I of course email the invoice to America's Preferred Home Warranty on the 19th of April where they approved the $200 reimbursement on the $5,100 HVAC replacement I do not understand how they can rationalize such a small reimbursement for such a huge expense what's the point of having a warranty I could have saved $909 for premium and then farther ahead I am not happy but I can say the answer the phone and they are all very nice and very polite but I question the determination my opinion stay away from America's Preferred Home Warranty ..View less

thumbsup-imgHelpful
1 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Apr 22, 2021

Hi Charles, Thank you for leaving us a review; with the information provided, I was able to review your claims. The warranty is in place to come alongside the homeowner and assist with the unexpected repair costs that can occur. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. Upon reviewing your warranty, I see that we have mad ..Read Full Review

Hi Charles, Thank you for leaving us a review; with the information provided, I was able to review your claims. The warranty is in place to come alongside the homeowner and assist with the unexpected repair costs that can occur. It does not cover everything, and it may not cover the entire cost of the repair or replacement of a covered item. Upon reviewing your warranty, I see that we have made an adjustment in your favor towards the internal gas line repair for your gas pack unit. The warranty offers a range of different covered items throughout the home and attached garage for further value. Please do not hesitate to call us at 800.648.5006 should you need assistance in the future; we are available 24/7/365 for your convenience and look forward to speaking with you. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America’s Preferred Home Warranty ..View less

Response
Charles Ackerson
Charles Ackerson
On Apr 22, 2021

Response
America’s Preferred Home Warranty (APHW)
On Apr 30, 2021

Hi Charles, To clarify, your chosen contractor provided us with a repair estimate of $450 for the covered repair of the gas line, which was approved less your $50 deductible. Regarding how the funds were used, we allow the homeowner the choice of using the approved funds toward the covered repairs or toward the purchase of a new unit. The contract covers many items, all of which are listed in ..Read Full Review

Hi Charles, To clarify, your chosen contractor provided us with a repair estimate of $450 for the covered repair of the gas line, which was approved less your $50 deductible. Regarding how the funds were used, we allow the homeowner the choice of using the approved funds toward the covered repairs or toward the purchase of a new unit. The contract covers many items, all of which are listed in the "What Is Covered" section, as well as the optional upgrades you selected. As with any contract, there are some limits to our coverage, which can be found under Limitations of Coverage in the Terms and Conditions. While we can understand your frustration with this claim, we do hope you'll consider the extensive coverage you have available for the remainder of your contract. As always, we are here 24/7/365 for your convenience. Call us any time at 800.648.5006. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Icon

Kiamesha, Strongsville, OH

On Apr 21, 2021

hwc-logo

I spoke with ****** today to start a claim and she was great! She explained everything. She was thorough and fast. The claims & reimbursement process I’m not too happy with, but other than that a great company.

thumbsup-imgHelpful
1 people found this review helpful
Icon

Marqua Pearson

On Mar 29, 2021

hwc-logo

This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review

This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less

thumbsup-imgHelpful
2 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Mar 30, 2021

Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was a ..Read Full Review

Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was approved for the full repair cost less the required deductible, and that we were able to pay the contractor over the phone for the repair once the work was completed. The warranty is in place to assist with the cost of repairing or replacing specific items that fail in the home from normal wear and tear and may not cover the entire cost. You mentioned in your review that the warranty covers up to $1,000 per appliance, however, as stated in the warranty, this amount is for Commercial-like or Ultra-Premium Appliances or Combination Appliances only. Also, if parts are available to repair the unit, the warranty will look at assisting with the cost of covered repair. We allow homeowners the option to use the approved funds toward the covered repair or the purchase of a new unit. When making a determination on coverage, the warranty considers the cost of the covered parts, the associated labor, and the contractor service call. We are not able to pay out on claims until the approved repair or replacement has been completed by a licensed contractor, therefore if the unit is being replaced and the technician is not supplying the unit, then the unit must be purchased new and professionally installed before payment or reimbursement can be processed. The warranty offers three payment options for your convenience and for the convenience of the contractor once work is completed. One option is for the homeowner to pay the contractor and be reimbursed. Another is for us to pay the contractor's company directly by credit card or check through the mail once the approved repair is completed and documentation is received. If you have any further questions or need to file additional claims, please call us at 1-800-648-5006, we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Icon

Marqua Pearson

On Mar 29, 2021

hwc-logo

This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review

This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bate you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less

thumbsup-imgHelpful
1 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Mar 30, 2021

Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was a ..Read Full Review

Please also see on your triple reviews on this site. Hello Marqua, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was approved for the full repair cost less the required deductible, and that we were able to pay the contractor over the phone for the repair once the work was completed. The warranty is in place to assist with the cost of repairing or replacing specific items that fail in the home from normal wear and tear and may not cover the entire cost. You mentioned in your review that the warranty covers up to $1,000 per appliance, however, as stated in the warranty, this amount is for Commercial-like or Ultra-Premium Appliances or Combination Appliances only. Also, if parts are available to repair the unit, the warranty will look at assisting with the cost of covered repair. We allow homeowners the option to use the approved funds toward the covered repair or the purchase of a new unit. When making a determination on coverage, the warranty considers the cost of the covered parts, the associated labor, and the contractor service call. We are not able to pay out on claims until the approved repair or replacement has been completed by a licensed contractor, therefore if the unit is being replaced and the technician is not supplying the unit, then the unit must be purchased new and professionally installed before payment or reimbursement can be processed. The warranty offers three payment options for your convenience and for the convenience of the contractor once work is completed. One option is for the homeowner to pay the contractor and be reimbursed. Another is for us to pay the contractor's company directly by credit card or check through the mail once the approved repair is completed and documentation is received. If you have any further questions or need to file additional claims, please call us at 1-800-648-5006, we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Icon

Dave Nadel

On Mar 29, 2021

hwc-logo

This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bare you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbur ..Read Full Review

This company is a fraud. It’s states it covers up to $1000.000 per appliance so they can bare you in to buying the warranty. Then when there is an issue that needs to be resolved they don’t cover what they say they will cover. For example: they don’t cover diagnostic, they don’t cover the house call, they don’t pay the technicians up front you have to pay them and be reimbursed. Also they lie about what they are willing to approve you on. We have contacted an attorney due to all the fraud they have put in literature ..View less

thumbsup-imgHelpful
1 people found this review helpful
Response
America’s Preferred Home Warranty (APHW)
On Mar 30, 2021

Please also see on your triple reviews on this site. Hello Dave, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was app ..Read Full Review

Please also see on your triple reviews on this site. Hello Dave, Thank you for taking the time to tell us about your experience, I can understand your frustration with the claim determination. After reviewing your account, I am pleased to see that we have been able to approve all three of your claims to assist with the unexpected cost of repairs. I am also pleased that the first claim was approved for the full repair cost less the required deductible, and that we were able to pay the contractor over the phone for the repair once the work was completed. The warranty is in place to assist with the cost of repairing or replacing specific items that fail in the home from normal wear and tear and may not cover the entire cost. You mentioned in your review that the warranty covers up to $1,000 per appliance, however, as stated in the warranty, this amount is for Commercial-like or Ultra-Premium Appliances or Combination Appliances only. Also, if parts are available to repair the unit, the warranty will look at assisting with the cost of covered repair. We allow homeowners the option to use the approved funds toward the covered repair or the purchase of a new unit. When making a determination on coverage, the warranty considers the cost of the covered parts, the associated labor, and the contractor service call. We are not able to pay out on claims until the approved repair or replacement has been completed by a licensed contractor, therefore if the unit is being replaced and the technician is not supplying the unit, then the unit must be purchased new and professionally installed before payment or reimbursement can be processed. The warranty offers three payment options for your convenience and for the convenience of the contractor once work is completed. One option is for the homeowner to pay the contractor and be reimbursed. Another is for us to pay the contractor's company directly by credit card or check through the mail once the approved repair is completed and documentation is received. If you have any further questions or need to file additional claims, please call us at 1-800-648-5006, we are available 24/7/365 and we look forward to taking your call. Respectfully, Customer Care Support Team CustomerCareSupport@aphw.com America's Preferred Home Warranty ..View less

Ready to share your home warranty experience with America’s Preferred Home Warranty (APHW)? Click here to write your own review

https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020