Robert Burch, Gresham, OR
On Mar 29, 2022
Unless you read the fine print of this Warranty do not buy it and do not make any claims for the first 60 days and be sure and you have three years worth of furnace maintenance records. I canceled my policy two months, because they did not pay any of the repairs I needed so I paid $525 for nothing And paid the repairman almost $300 to replace a thermostat that wasn’t broken. I feel so sorry for the ..Read Full Review
Unless you read the fine print of this Warranty do not buy it and do not make any claims for the first 60 days and be sure and you have three years worth of furnace maintenance records. I canceled my policy two months, because they did not pay any of the repairs I needed so I paid $525 for nothing And paid the repairman almost $300 to replace a thermostat that wasn’t broken. I feel so sorry for the employees going through cellular policy completely different than the ones you call about reimbursement checks. ..View less
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Richard, Los Angeles, CA
On Mar 22, 2022
Horrible service they have not repaired any one of issues including a toilet leak. They want to collect money only and not perform the service. Bad service zero stars. Contact your attorney general and bbb.
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Mary Collins, Palm Desert, CA
On Feb 28, 2022
Signed up for a 1 year platinum plan Feb 2021. A salesman contacted me and offered me 3yr, 5yr and 10yr plans for better rates and pushed that it was a no-risk upgrade because I could opt out after 1 year if not satisfied. I decided to go with the 3 year plan and was charged accordingly. Now after the 1 year I am trying to cancel the warranty. I am being told my the refund will be reduced by the 1 ye ..Read Full Review
Signed up for a 1 year platinum plan Feb 2021. A salesman contacted me and offered me 3yr, 5yr and 10yr plans for better rates and pushed that it was a no-risk upgrade because I could opt out after 1 year if not satisfied. I decided to go with the 3 year plan and was charged accordingly. Now after the 1 year I am trying to cancel the warranty. I am being told my the refund will be reduced by the 1 year of coverage AND also reduced by the by the 2 claims paid by them during that year. So...I am paying for the year of service but ALSO have to pay back to 2 claims paid during that year??? What a rip off!!! If I had just opted for the 1year plan I originally signed up for and not listened to the salesman then I would have just paid the 1year price, filed the claims and let the contract expire after 1 year. Plus all claims filed took forever to even get a technician out and then only a couple of small claims were approved. These people are scammers. Don't waste your money!!! ..View less
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morris bird, Oakland, CA
On Feb 08, 2022
Terrible service. it took 5 weeks to find a technician for my furnace. Technician could not repair it. Select Home Warranty did not replace my furnace as advertised. Instead they offered to reimburse me $150 towards the purchase of a new furnace upon receipt. Fraudulent
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Yinghong Pan, Wexford, PA
On Jan 21, 2022
This is the most dishonest company I have ever met. Their sales and customer service are very friendly and patient. But when you need to file a claim, it's just endless lies and scams. Unfortunately, I had both my AC and refrigerator broke in my house last year and had seen so many of their tricks. I can't tell you how many times I need to call and how angry I was. Here are some facts and you can make yo ..Read Full Review
This is the most dishonest company I have ever met. Their sales and customer service are very friendly and patient. But when you need to file a claim, it's just endless lies and scams. Unfortunately, I had both my AC and refrigerator broke in my house last year and had seen so many of their tricks. I can't tell you how many times I need to call and how angry I was. Here are some facts and you can make your own judgement.
1. My AC broke. SHW sent a technician to diagnose it (I paid $60 for the service fee) and then declined my claim. The decision letter said 'Issues such as these are generally Freon related (either low freon or a freon leak).' The technician report didn't even confirm it was a Freon problem or not. One agent told me to buy a new one and they would reimburse me credit if I send them the invoice. I replaced a brand-new AC fully out of pocket and sent the invoice to SHW as I was told. But they didn’t reimburse me a penny.
2. My refrigerator broke. They sent a technician who came 3 times in over a month (each time apart ~2 weeks and I was always told that's the earliest appointment I can get). Every time he came and just spent a few minutes in my house and saying he need to order parts. I waited over a month without a refrigerator to use in hot season and had to called so many times, but the tech still didn’t fix the refrigerator nor couldn’t provide a timeline when it could be fixed. SHW finally approved my request to replace a new refrigerator, but only agree to pay for $300. My refrigerator was worth $1800+ for a new one.
3. I purchased the 5-Year warranty, as the sales rep said I can cancel it any time and get a pro-rate refund back. I wanted to cancel the warranty long time ago ever since the AC issue, but was told that I had to wait after 1 year I purchased it. During the time my refrigerator broke, and after that I decided to cancel the warranty anyway. I had to call multiple times and emails and finally they agreed to refund me. It was $1750 for 5 years, so it should be $350 per year. I thought I can get $1400-$75=$1325 back (unused 4 years minus $75 cancellation fee). I only received a check of $504.71. Over $800 disappeared.
So lesson learned,
1. do not bother to buy home warranty.
2. if you really want to buy, do not use select home warranty. When I talk with one contractor, I was told SHW almost never reimburse their clients, but some other home warranty companies sometimes do.
3. if you really want to buy SHW or have already bought it, record you phone calls with them so you can keep some evidences that they can not easily fool you. They don't use emails but only use phone calls. But be aware when you inform they you're going to record the phone call, they may just hang up on you. ..View less
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Ellen Rams, Lake Forest, IL
On Jan 04, 2022
If I could give negative stars I would!!!!! Do NOT give them your money. Every single claim filed has taken over a month for a resolution and they have loopholes for everything. Scammers!!!!!! Liars!!!!!! steer clear!
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David Banks, Baton Rouge, LA
On Dec 21, 2021
Stay far far away from this company. They take your money and never deliver according to their Terms of Agreement. Submitted a claim and never heard back from then in a week. Then they couldn't find a contractor. I found one with 1 phone call. Now they refuse to honor the repair claiming it isn't covered when it clearly states on their website it is. DO NOT USE SELECT HOME WARRANT. I wish I hadn't. If I ..Read Full Review
Stay far far away from this company. They take your money and never deliver according to their Terms of Agreement. Submitted a claim and never heard back from then in a week. Then they couldn't find a contractor. I found one with 1 phone call. Now they refuse to honor the repair claiming it isn't covered when it clearly states on their website it is. DO NOT USE SELECT HOME WARRANT. I wish I hadn't. If I can give zero start rating I would. ..View less
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Andy Hicks, Broomfield, CO
On Dec 13, 2021
Awful company. Buried in the contract under exclusions, and I mean purposefully buried, is the fact that they don't cover labor. What? No other home warranty excludes labor, as that is the bulk of the price. So, I was sent a 75lb AC compressor to my front door, falling out of its box. That was the extent of Select's service, after their own Technician said the entire system needed to be replaced. After 1 ..Read Full Review
Awful company. Buried in the contract under exclusions, and I mean purposefully buried, is the fact that they don't cover labor. What? No other home warranty excludes labor, as that is the bulk of the price. So, I was sent a 75lb AC compressor to my front door, falling out of its box. That was the extent of Select's service, after their own Technician said the entire system needed to be replaced. After 18 calls to them, back and forth, I finally just chose the cash option. And here's where Select went from bad to criminal. When I canceled my 5 year contract, the company withheld the cash option payout from the refund. I'm an accountant, and I know it's against the law to hold a prepaid expense as ransom. They cannot legally deduct a cash out claim against ANY year in which that particular claim was made. All they can do is deduct the prorated balance of this year's premium that I paid against that cash out payment. So, NEVER get sold on a longer term contract. They will hold it ransom for any claims, which completely negates the purpose of the insurance/warranty. ..View less
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Deborah Miller, Martinsville, VA
On Nov 28, 2021
This company is a DISGRACE!!! I placed a claim with SHW because my stove was not working. After going back and forth with them, they sent a technician out. My oven door handle was broken and the technician told them that my stove was falling apart. My range is a smooth top electric by Maytag. Long story short, they denied my claim, (which I expected from previous experience) due to door handle and s ..Read Full Review
This company is a DISGRACE!!! I placed a claim with SHW because my stove was not working. After going back and forth with them, they sent a technician out. My oven door handle was broken and the technician told them that my stove was falling apart. My range is a smooth top electric by Maytag. Long story short, they denied my claim, (which I expected from previous experience) due to door handle and some parts missing , which in my opinion has nothing to do with the operation of my stove. I have had this warranty over a year and my stove has been working fine until now. According to SHW this was not covered under the policy. I say this company is BS. I did not care about the oven door handle or anything else, I just wanted my stove repaired. They lie, cheat and will take your money. Their GOAL is to make money not to help their paying customers. Oh! by the way the technician said that the parts it needed was unavailable and suggested SHW replace the range. SHW's resolution: DENIED. I wanted to rate them a big fat ZERO, but since I was unable to. I will let you know this company should be rated a ZERO and nothing more.
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Janet Kennedy , Aiken, SC
On Nov 26, 2021
I checked the reviews when I took out the warranty with select home warranty and they seem to be OK. But go figure the first time I need to make a claim for a broken pipe, they sent me a letter telling me that it’s not covered even though my policy clearly says plumbing systems. In the letter that they sent denying the coverage they also list and arms links list of items that would cause them not t ..Read Full Review
I checked the reviews when I took out the warranty with select home warranty and they seem to be OK. But go figure the first time I need to make a claim for a broken pipe, they sent me a letter telling me that it’s not covered even though my policy clearly says plumbing systems. In the letter that they sent denying the coverage they also list and arms links list of items that would cause them not to give you service. Basically they have written a loophole for everything so that they can claim non-coverage.
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Catherine McGrath, Ponte Vedra, FL
On Nov 14, 2021
I recently opened 3 separate claims for a plumbing issue, a repeat issue with our dishwasher l, and a repeat issue with our refrigerator. The company assigned for the fridge (F****** A******** R*****) actually repaired it, 3 weeks after the claim was opened. That is the only reason there are ANY stars in this review. Two subsequent claims, one for a dishwasher and the other for a plumbing issue, someh ..Read Full Review
I recently opened 3 separate claims for a plumbing issue, a repeat issue with our dishwasher l, and a repeat issue with our refrigerator. The company assigned for the fridge (F****** A******** R*****) actually repaired it, 3 weeks after the claim was opened. That is the only reason there are ANY stars in this review. Two subsequent claims, one for a dishwasher and the other for a plumbing issue, somehow got mixed together. The company assigned for the dishwasher NEVER CAME TO LOOK AT THE DISHWASHER. The repair guy said he just started with Select Home Warranty, and didn’t know how to retrieve the calls or respond to Select. Called twice about this. Was told I would hear “in a day or two”. Never heard, yet somehow a diagnosis was entered into the claim. Interestingly, it was the same diagnosis that was entered for the plumbing issue, rust and corrosion so not covered. They have NO EXPLANATION for how a diagnosis for the dishwasher could be entered if NO ONE CAME TO LOOK AT IT!!!
When i called to cancel the remaining time on my agreement, two different people ARGUED with me about the “diagnosis” on the dishwasher. Here is the bottom line. They make a HUGE deal of the fact that they are there to take your call 24x7. Unfortunately, after they dispatch the call, there is ZERO follow up. All the apologies in the world from a 24x7 customer support line mean ABSOLUTELY NOTHING if they don’t even pretend to follow up on open claims, or on the quality of their repair “partners”. They had the cheapest service call fee, and I learned the hard way that you get what you pay for. STEER CLEAR OF SELECT HOME WARRANTY. ..View less
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Suresh, Herndon, VA
On Oct 23, 2021
This company are thugs: I paid 350$, they voided my 1st claim to fix my clothes washer, I notified them about cancellation: their billing rep promised refund of 370$ on the phone: instead they sent me 6$ . Stay away , they have horrible business ethics & poor customer service
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Ashley Fowler, Malta, IL
On Oct 09, 2021
I went with Select Home Warranty because I saw they stood up well with reviews, and I'm not sure how! I liked that they offered all the right coverage of appliance plus roof leak protection, what could go wrong? Well I'll tell you, I'm sure glad I didn't sign up with their 5year plan at a discounted price. I took the one year contract to see how it goes... No issues until my refrigerator goes out. I thou ..Read Full Review
I went with Select Home Warranty because I saw they stood up well with reviews, and I'm not sure how! I liked that they offered all the right coverage of appliance plus roof leak protection, what could go wrong? Well I'll tell you, I'm sure glad I didn't sign up with their 5year plan at a discounted price. I took the one year contract to see how it goes... No issues until my refrigerator goes out. I thought, "Well, I'm glad I have a home warranty, after all that's why you buy em right?".
I report the issue immediately, they tell me they will get ahold of the soonest available technician. A week goes by and they say they can't find a technician. They never called or emailed to let me know. I had to get my own and pay out of pocket, which I did ask Select 2days prior if finding my own tech was an option. The guy on the phone hardly spoke english and kept laughing saying "we are looking for the soonest available technician".
I hired a reputable appliance technician to come out. He confirms that the refrigerator is going out due to age (It's a 16year old Whirlpool). I call Select Home Warranty with the technician present to give the diagnosis over the phone. He explained it was failure due to AGE, and that there was a hole in the evaporator causing a sealed system leak, and the compressor is going out. OHHH Select heard their favorite loop hole "sealed system". Select replied "ok, we are denying coverage", and the Select rep. sounded very happy. The technician looked very confused. He has never heard that response about a sealed system from a home warranty before. Sealed System is the one exclusion on Select’s Refrigerators, and it's funny because that's what everything runs off of.
The technician and myself continued arguing with them that it is due to age and the hole at the evaporator. Select doesn't care, if you say anything about “sealed system” you're out of coverage. I told Select I don't want the repair to the sealed system, I need a replacement unit like the technician said. Select doesn't care, if you ever say the words "sealed system" it’s over. I asked them "So if someone has a fridge, and it goes out simply from age and everything possible fails on it INCLUDING the sealed system. You're saying you'd deny coverage because the sealed system also goes out??" Select responded "Haha yes ma'am that is CORRECT!" I said "I'm sorry I'm just lost for words right now." It is also that happy/positive attitude about denying you any coverage that really gets offensive. Like they are gloating about pulling the plug on your warranty coverage.
I am continuing to argue with them, but they keep telling me my case is denied. The unit went bad because of age. The evaporator and compressor are bad, but because sealed system was mentioned. I am out of a fridge. No assistance at all..
Look for a warranty that doesn't attempt to get out on basic functions of a unit. I used to have Home Warranty of America. Now they have AWFUL reviews, but when my A/C unit went out from a freon leak in the sealed system they replaced the 20year old A/C unit. ..View less
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Jerry Gilbert, Berryville, VA
On Sep 17, 2021
As a Realtor, I was called to ask about signing up my clients. I decided to try Select myself before suggesting any client sign up with them, as I had no other references for this company. To make a long story short, I had a three year old refrigerator freezing up things in the refrigerator side of the unit. I placed a call and was told that I should rearrange the items in the refrigerator to keep them f ..Read Full Review
As a Realtor, I was called to ask about signing up my clients. I decided to try Select myself before suggesting any client sign up with them, as I had no other references for this company. To make a long story short, I had a three year old refrigerator freezing up things in the refrigerator side of the unit. I placed a call and was told that I should rearrange the items in the refrigerator to keep them from freezing. I let them know that I thermometer was showing the temp to be 25 degrees so rearranging would fix nothing. After multiple calls and no technician being sent to do the repairs, I took action to replace a temperature sensor myself to resolve the issue. Now that my contract is up for renewal, I have gotten over 15 calls asking for me to renew the contract. Needless to say, I have told them each time why I was not renewing based upon their poor service on the one and only service issue that I had. I would not recommend this company to anyone. ..View less
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Edward Graziosi, Surprise, AZ
On Sep 15, 2021
this is beyond a doubt the worst company i have ever dealt with I called this company 4 times 3 times i was told we dont cover that the 4th my mircowave dont work they said they wont replace it they will give me 95 dollars only if i buy a new one. so another words pay them for a service so they can keep your money without doing anything for you i dont know how they got a good rating i would rate them xxx ..Read Full Review
this is beyond a doubt the worst company i have ever dealt with I called this company 4 times 3 times i was told we dont cover that the 4th my mircowave dont work they said they wont replace it they will give me 95 dollars only if i buy a new one. so another words pay them for a service so they can keep your money without doing anything for you i dont know how they got a good rating i would rate them xxx. Your better off taken the 75 dollar fee burn it then hire someone to come and fix your item because thats what you are going to do anyway ..View less
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Tammy Samsel, Dillsburg, PA
On Sep 14, 2021
I purchased a Select Home Warranty for my niece "Tiffany" who was moving into a new home. I knew money was tight and thought this was the perfect gift for her. If any problems came up with her appliances, furnace or central air she wouldn't have to pay any repair or replacement costs. She would only have to pay a $75 fee for a service tech to check out the problem the rest would be paid by Sele ..Read Full Review
I purchased a Select Home Warranty for my niece "Tiffany" who was moving into a new home. I knew money was tight and thought this was the perfect gift for her. If any problems came up with her appliances, furnace or central air she wouldn't have to pay any repair or replacement costs. She would only have to pay a $75 fee for a service tech to check out the problem the rest would be paid by Select Home Warranty Company.
When I spoke with Leo, the SHW representative, I was told EVERYTHING would be covered from top to bottom on all items described under my Platinum Warranty Plan. I was told if the appliance could not be repaired they would replace it with a unit of similar features and capacity.
Tiffany has tried to use the warranty several times and they have refused to help. There always seems to be a loophole in the warranty which allows the company to get out of paying for repairs.
Below is a copy of the warranty for coverage on a refrigerator and
why they are refusing to pay for repairs or replacement of her refrigerator.
6.2.1. Refrigerator. This Agreement covers one (1) refrigerator located within the kitchen of the covered home.
This Agreement covers all modules, components and parts of the refrigerator necessary to the functionality of the refrigerator. (i)control boards (ii)compressor (iii)thermostats (iv)damper control (v)wire harness (vi)evaporator fan motor(vii)condenser fan moors (viii) pressure switches (ix)relays (x)contactor (xi)start assist (xii)thermistors
Excluded:(i)sealed system
The refrigerator in question needs a new compressor. Select Home Warranty covers compressors but does not cover a sealed system. They refuse to fix or replace the refrigerator because the compressor is located in a sealed system and they do not cover sealed systems. I Googled-- Do all refrigerators have sealed systems?
This is the answer that came up:
"All refrigerators, from the high tech ones to a small mini-fridge to a wine cooler basically use the same type of setup to keep cold things cold. They all have a refrigerator sealed system made up of a compressor, condenser, evaporator, capillary tube, and a suction line."
I can't find anything online about a refrigerator that doesn't have a sealed system. I've called Home Depot and Lowes and asked if I could buy a refrigerator WITHOUT a sealed system. I was told by both stores that they don't sell them and weren't sure if they even make refrigerators without a sealed system.
How can Select Home Warranty covers a compressor failure but not a sealed system? Since the compressor is located in the sealed system they will conveniently never have to repair a compressor.
This is from Strike Check Electronics Claims Investigators:
The three most common reasons for failures that we see as a result of wear & tear are a mechanically locked compressor, failure of the fan motor, and dirty condenser coils. The refrigerator's compressor is the heart of the cooling system; without a working compressor the refrigerator cannot function.
A compressor is the #1 component to fail in a refrigerator. If it were not in a sealed system it would be covered under the warranty but since they don't make refrigerators with compressors outside of a sealed system, Select Home Warranty can get away with not paying for repairs.
Tiffany tried to use the warranty when she had problems with her furnace. They used a similar loophole to get out of fixing that issue as well.
I am totally discussed with the deceitful practices of this company. I would like to give them 0 stars.
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David Grant, Helendale, CA
On Sep 14, 2021
I was impressed, as many others, with the offer. Pay upfront several thousands of dollars and youre covered for any breakdown in your home. Wow... until an actual claim is made. I filed a claim for my refrigerator and a technician came, I paid my $60. He identified four parts needed. S**** could not find the parts, after 4 weeks. Then the warranty co said they looked for parts but could not find them. S ..Read Full Review
I was impressed, as many others, with the offer. Pay upfront several thousands of dollars and youre covered for any breakdown in your home. Wow... until an actual claim is made. I filed a claim for my refrigerator and a technician came, I paid my $60. He identified four parts needed. S**** could not find the parts, after 4 weeks. Then the warranty co said they looked for parts but could not find them. Sept 11, I received a call stating they would provide $300 after I provided proof of full repair (at my own cost) or a new refrigerators. I decided to check on parts, called L*, and found S****p****d*****.com had the parts! Yes, they have the parts! Wow! But the cost was $371. After this, labor. Home Select appears to have run the numbers and decided- "thats too much for us!" and so they refused to get the parts and do the repair. I spent hours on the phone with customer service, to no avail. I requested transfer to customer service for cancellation, they "were not available." I requested transfer to billing, upon which I was hung up on- cut off. I find this company to be the best of shrewd, unscrupulous, preying upon naive consumers like me. I may have to find an attorney, but I will have my day. I am so angry and I cannot express it without inappropriate language. Be warned- they have not intention of paying out more than they receive in premiums- they hope you never have a claim, if so they will deny or minimize it at your expense. STAY AWAY! ..View less
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MARY JOHNSON, Kansas City, KS
On Sep 10, 2021
A terrible company to purchase a home warranty policy with... I have been trying all week to try to get someone at the company to send someone to check my
sump pum. They will put you on hold and never return. The call will eventually disconnect. I have been trying since around 9am to get someoneone to talk to about my claim. One company that I called on my own to see if they would fix the sump pump t ..Read Full Review
A terrible company to purchase a home warranty policy with... I have been trying all week to try to get someone at the company to send someone to check my
sump pum. They will put you on hold and never return. The call will eventually disconnect. I have been trying since around 9am to get someoneone to talk to about my claim. One company that I called on my own to see if they would fix the sump pump told me that they know (Select) they do not process claims with their customers. They tell you they do. The company that they told me to call regarding my sump pum verified that they will tell you who to call even though they know their company will not accept a claim from them....Terrible company to purchace a home warranty from
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Remar Cuyugan, Hightstown, NJ
On Sep 03, 2021
Don't get this home warranty. They don't have technicians to take care of your problem. They will ask you to get your own technician but they don't reimburse the whole amount. The customer support is not in the US and they cannot appreciate the situation since they don't know the situation in the US. They have canned responses and you cannot talk to anybody on the US side.
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Scott Gist, Lemoore, CA
On Sep 02, 2021
This company is a complete fraud. Paid for this warranty for over two years and filed first claim when our A/C unit quit on a 106 degree day. They took two days to get someone out to us. After the technician diagnosed the problem as a bad blower motor SHW wanted us to wait two more days before they approved the repair. The technicians had the parts on hand and were ready to do the work. I refuse to wait ..Read Full Review
This company is a complete fraud. Paid for this warranty for over two years and filed first claim when our A/C unit quit on a 106 degree day. They took two days to get someone out to us. After the technician diagnosed the problem as a bad blower motor SHW wanted us to wait two more days before they approved the repair. The technicians had the parts on hand and were ready to do the work. I refuse to wait two more days (5 days total) when its over 100 degrees out and have two sick family members who are miserable in the heat. Argued with them on the phone for 15 minutes before telling them to cancel my account. The finally agree to cancel my account and told me I would have to pay a $75 cancelation fee. I already paid a $75 deductible for the repairs they did not make, so I told them if they tried billing my debit card I would sue them in civil court. What ever you do, do not waist your time or money on this sorry excuse for a company. ..View less
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Call Now 
On Mar 31, 2022
Signed up for a 1 year platinum plan Feb 2021. A salesman contacted me and offered me 3yr, 5yr and 10yr plans for better rates and pushed that it was a no-risk upgrade because I could "opt out" after 1 year if not satisfied. I decided to go with the 3 year plan and was charged accordingly. Now after the 1 year I am trying to cancel the warranty. I am being told my refund will be reduced by t ..Read Full Review
Signed up for a 1 year platinum plan Feb 2021. A salesman contacted me and offered me 3yr, 5yr and 10yr plans for better rates and pushed that it was a no-risk upgrade because I could \"opt out\" after 1 year if not satisfied. I decided to go with the 3 year plan and was charged accordingly. Now after the 1 year I am trying to cancel the warranty. I am being told my refund will be reduced by the 1 year of coverage AND also reduced by the 2 claims paid by them during that year. So...I am paying for the year of service but ALSO have to pay BACK to 2 claims paid during that year??? What a rip off!!! If I had just opted for the 1year plan I originally signed up for and not listened to the salesman then I would have just paid the 1year price, filed the claims and let the contract expire after 1 year. I am now getting a refund for less than 1/2 of what I paid for 3 year contract when \"opting out\" after 1 year. In addition all claims filed took forever to even get a technician out and then only a couple of small claims were approved. These people are scammers. Don\'t waste your money!!! ..View less