Dar, Meridian, ID
On Sep 11, 2020
Select Home Warranty is a bad joke.
I have had two claims, microwave and just recently dishwasher. The microwave was not repairable and the offered me less then 10% of cost for a new one. The dishwasher can be repaired at a reasonable cost to replace the board and they will only pay $200.00 for a $342.00 claim. I will definitely not not sign up with them again
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Bryan Hatch, Saint George, UT
On Sep 09, 2020
I have submitted two claims recently, one to have a broken pool heater fixed and one to have my A/C unit fixed. Both experiences with the claims have been very disappointing. The claim for a pool heater repair was denied because they said there was corrosion. It is an outside in-ground pool heater. It has pool water running through the heater and rust and corrosion are going be visible in the heater. I p ..Read Full Review
I have submitted two claims recently, one to have a broken pool heater fixed and one to have my A/C unit fixed. Both experiences with the claims have been very disappointing. The claim for a pool heater repair was denied because they said there was corrosion. It is an outside in-ground pool heater. It has pool water running through the heater and rust and corrosion are going be visible in the heater. I paid extra for coverage of my pool equipment, but so far it looks like nothing for the pool equipment will ever be covered to be fixed if they can simply say denied because of rust and corrosion. The second claim I filed for my A/C repair is even more frustrating as it is still ongoing and yet to be resolved. I filed this claim over three weeks ago and they still haven't provided me with any resolution or much info at all. They do not communicate or send any emails unless I call and ask what the status is. The first technician that came did not figure out what was wrong but nothing was communicated back to me or to Select Home Warranty. It took several more days for Select Home Warranty to get another technician only after calling and following up a second time on if anybody was coming to look at my A/C. Once the technician came, he submitted the request of what needed to be repaired, but only after about 5 days of not hearing back and me following up again did they say it would now be expedited. Then 2 days later, they finally respond with an email saying they need pictures of the A/C unit and maintenance records. I send those the next day to them, but hear nothing back until I call and follow up again after another 3 day of no action by them. Now they are still reviewing the claim and it has been over 11 days since then technician reported the repairs needed to them for approval. I live in a desert where it has been over 100 degrees and even over 110 degrees during this whole process and without the A/C unit working it has been miserable and so frustrating that Select Home Warranty has been so slow and hard to work with. I would not recommend this home warranty company to anyone. Even the technicians that have come have told me they don't like working with Select Home Warranty and will even not answer their calls as they are so hard to work with and usually don't cover anything anyway. So disappointing and frustrating to spend so much money on a home warranty and it just seems like I've been scammed of buying something and not getting anything for it. ..View less
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BRUCE SNIDER, Canal Winchester, OH
On Aug 26, 2020
Made a claim on my ac unit. SHW gave me a company to call. I called them. Never got any response. I asked for a different company. Nothing. I found a company who made the repair. $135. Called SHW & they stated to send the invoice to them to get reimbursed less the $75 fee. Never got my check for $60. Made another claim today & they said my contract had expired on the day of my last claim. I n ..Read Full Review
Made a claim on my ac unit. SHW gave me a company to call. I called them. Never got any response. I asked for a different company. Nothing. I found a company who made the repair. $135. Called SHW & they stated to send the invoice to them to get reimbursed less the $75 fee. Never got my check for $60. Made another claim today & they said my contract had expired on the day of my last claim. I never got any notice it was close nor was anything said when I placed my last claim. SHW is only interested in your money. STAY AS FAR FROM THIS COMPANY AS POSSIBLE. UNLESS YOU HATE YOUR MONEY. I am giving one star because it won't let me give negative stars ..View less
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Dominic Inzerillo, Shawnee, KS
On Aug 26, 2020
One claim i submitted took a week for them to try and find a plumber after a week they emailed me asking me to call them, I called them and they said they could not find a plumber in their network available, so they wanted me to start calling plumbers outside their network and when the plumber gets to our house to call them. I am to busy to call plumbers and i dont know who is in or out of their network. ..Read Full Review
One claim i submitted took a week for them to try and find a plumber after a week they emailed me asking me to call them, I called them and they said they could not find a plumber in their network available, so they wanted me to start calling plumbers outside their network and when the plumber gets to our house to call them. I am to busy to call plumbers and i dont know who is in or out of their network. Seems like something they should be doing, i asked them to do that. they refused, i waited a little bit and tried to submit a new claim online, website didnt work.
Another claim they sent someone out and we paid $45 for the visit. the company couldnt fix it. So SHW sent another company, we paid another $45 for their visit, they ended up resolving our issue. When we inquired about why we had to pay $45 twice, their response was "you should have called us. you shouldnt have to pay twice." seems like THEY should of told us or company ahead of time, they blamed us for not knowing. both SHW and company refused to refund us for the second $45.
Our latest claim a technician came and looked at our stove, sent in a request to SHW to get replacement parts. its been over a week of it being 'escalated' at SHW and still no word.
Will never use them again. ..View less
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Stephen Berry, Huffman, TX
On Aug 20, 2020
Submitted claim for pool filter on July 27th. Select Home Warranty technician came out 5 days later on 08/01. Technician submitted the diagnosis to SHW on 08/06. After 27 phone calls to customer service, I decided to have the filter changed myself at a cost of $1,235.00 at the suggestion of several "customer service" agents and 3 supervisors. After 4 weeks of nothing but aggravation, they offer ..Read Full Review
Submitted claim for pool filter on July 27th. Select Home Warranty technician came out 5 days later on 08/01. Technician submitted the diagnosis to SHW on 08/06. After 27 phone calls to customer service, I decided to have the filter changed myself at a cost of $1,235.00 at the suggestion of several "customer service" agents and 3 supervisors. After 4 weeks of nothing but aggravation, they offered me $100.00 and said have a nice day. I cancelled the contract on the spot. Nothing but a scam company ..View less
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don gonzales, Lancaster, CA
On Aug 20, 2020
I wouldn't do business with them they trick you into signing up long term. You can't file claims for 60 days. But their full refund policy is only 30 days. Then they deny your requests telling you it's a maintenance item so it's not even covered. Then you cancel your policy then they get you on a $75 cancellation policy plus a per day charge. I won't even bother trying you will end up wasting your money ..Read Full Review
I wouldn't do business with them they trick you into signing up long term. You can't file claims for 60 days. But their full refund policy is only 30 days. Then they deny your requests telling you it's a maintenance item so it's not even covered. Then you cancel your policy then they get you on a $75 cancellation policy plus a per day charge. I won't even bother trying you will end up wasting your money and will be frustrated. ..View less
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Marty, Oklahoma City, OK
On Aug 13, 2020
I had a terrible experience with Select Home Warranty. The did not send a repair tech to make the repair and they would not authorize me to have repairs made by a licensed repairman. This went on for months. I cannot believe they treat customers like they have treated me.
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Audrey Wise, Oviedo, FL
On Aug 13, 2020
Customer Service is terrible. We live in Florida and our AC went out we were assigned a technician who came out and diagnose everything. He sent the diagnosis that day and 3 times the next day. They kept saying they never received it. We had to stay in a hotel for 3 days. We are still waiting on them to tell us if they approve or deny the service. I wish I could give them no stars. Literally a SCAM! I ca ..Read Full Review
Customer Service is terrible. We live in Florida and our AC went out we were assigned a technician who came out and diagnose everything. He sent the diagnosis that day and 3 times the next day. They kept saying they never received it. We had to stay in a hotel for 3 days. We are still waiting on them to tell us if they approve or deny the service. I wish I could give them no stars. Literally a SCAM! I can't believe anyone would recommend them! ..View less
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Eric Hernandez, Allen, TX
On Aug 07, 2020
I won't do business with this company again. They did not provide me all of the info I need and it turned out things that most home warranty company would cover, Select Home Warranty won't cover without buying the add-ons that the salesperson would tell you. If the salespeople tell you about the add-on, then their lower price won't be as low anymore.
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SHAUN FINN, Kansas City, KS
On Aug 07, 2020
This company's service is a joke. It took 5 days for a technician to arrive. He had to be told to wear a mask as both of us are in our 80's with pre-existing issues. He verified my diagnosis that we had a door switch failure. He took photos and data from the data plate. After 2 days we called to ask when the return with the part could be expected. The firm Select Home Warranty hired said they had not rec ..Read Full Review
This company's service is a joke. It took 5 days for a technician to arrive. He had to be told to wear a mask as both of us are in our 80's with pre-existing issues. He verified my diagnosis that we had a door switch failure. He took photos and data from the data plate. After 2 days we called to ask when the return with the part could be expected. The firm Select Home Warranty hired said they had not received the authorization to purchase the switch. I called Select Home Warranty who stated their evaluation department hadn't determined the issue. I then called Whirlpool and discovered the switch in question cost $24...I notified Select Home Warranty ass to the availability, cost and location of the part. After several failed attempts to get the switch ordered I received a message stating my dryer door was not covered. I called back and told them the diagnostic clearly stated it was the $24 switch and not the dryer door. It didn't matter they refused to read the diagnostic from the firm they hired that clearly stated the problem. To make a very long involved story short, I ordered the part at my own expense and installed it as well. We then cancelled our prepaid three year contract. Even that has been an issue. Despite we already paid the service fee for incomplete repair they are charging us a fee to cancel our contract. Despite having two years (2/3's) remaining, they are "prorating" the time remaining and only returning less than 1/3rd of our balance paid. We recommend anyone dealing with Select Home Warranty be careful. Even if my dryer had a door failure, the entire unit should have been covered by our Platinum Plan. It was not worth the bad experience to continue to fight with them...... ..View less
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Brandon Taylor, Pearland, TX
On Jul 31, 2020
Terrible all around Service and Customer Experience. Price is what you pay- value is what you get. Not here. this company is a pain to deal with, they sit on their hands and tell you your claim is being "reviewed" . In the process of 4 days later still waiting for a resolution to my claim that was filed. No sense of urgency. Filed with BBB- They did not call me for a resolution, but sent ..Read Full Review
Terrible all around Service and Customer Experience. Price is what you pay- value is what you get. Not here. this company is a pain to deal with, they sit on their hands and tell you your claim is being "reviewed" . In the process of 4 days later still waiting for a resolution to my claim that was filed. No sense of urgency. Filed with BBB- They did not call me for a resolution, but sent me an email to call the escalation department.
I already called you 8 times in the past 4 days. You have my information, take some ownership and call me. ..View less
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Laurie Mattos Nadeau, Fiddletown, CA
On Jul 31, 2020
BUYER BEWARE! I bought this warranty in good faith from the sales rep with the promise that all things I needed covered were fully covered with this warranty. And with a co-pay of $45 per claim. They only cover certain amounts. They are truly just a discount plan that discounts the cost of repairs when they go over a low $ amount. You are on the hook for the remainder. When I spoke to customer service t ..Read Full Review
BUYER BEWARE! I bought this warranty in good faith from the sales rep with the promise that all things I needed covered were fully covered with this warranty. And with a co-pay of $45 per claim. They only cover certain amounts. They are truly just a discount plan that discounts the cost of repairs when they go over a low $ amount. You are on the hook for the remainder. When I spoke to customer service they said that was the cap and they have caps on all things based on the life of the plan so they basically don't lose money with what I have paid. My issue was my well pump system, with a repair cost of $975. They will only pay $400. When you read the contract carefully (I didn't because I trusted my sales rep and read the coverage section which clearly showed all things that were pertinent to me were covered. No mention of caps until you scroll down several pages. It says "For heating or cooling equipment appliances, plumbing and electrical(non-heating or cooling) the repair/replacement coverage is selected allowance is as an option $500. For the limit additional coverage options the repair/replacement allowance is $400." Technically a well is plumbing which means per the contract it should be capped at $500. They refuse to honor this and I cannot afford to pay to have it fixed thru them. I already gave them $1560 for a 3-year plan. When I told him the rep mispresented the plan to me and I wanted all my money back he said they cannot do that. They will pro-rate, take out the costs of anything they have paid (for the guy to come out and diagnose the problem) and then take a $75 fee. This is a BAD plan BUYER BEWARE!!! ..View less
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Rick Solar, Montgomery, AL
On Jul 23, 2020
Called 10 days ago!! Finally, had to call someone who would deal with Select Home Warranty. Not easy. They came and diagnosed. This is a pure consumer scam. Have paid for this “insurance” for YEARS, finally have a problem with our hot water heater. Needs to be replaced. Cannot be fixed. Select Home Warranty offers to pay 10%!!!!!!!! Seriously? And no recourse. At. All. Had to give 1 star b ..Read Full Review
Called 10 days ago!! Finally, had to call someone who would deal with Select Home Warranty. Not easy. They came and diagnosed. This is a pure consumer scam. Have paid for this “insurance” for YEARS, finally have a problem with our hot water heater. Needs to be replaced. Cannot be fixed. Select Home Warranty offers to pay 10%!!!!!!!! Seriously? And no recourse. At. All. Had to give 1 star because 0 stars is not an option. ..View less
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robert tripi, Ormond Beach, FL
On Jul 20, 2020
The automated system works very well. I received a response right away and and a notice that a repairman should notify me within 48 hours. Overall SWH is a great company to work with.
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Michelle Anderson, Fountaintown, IN
On Jul 20, 2020
This was my 1st claim I started my coverage approximately 90 days ago Repair person In process of being scheduled. But I would like to say is the customer service I received from the representative was awesome! She made everything more than Convenient
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Mary Kay Anderson , Homer, IL
On Jul 19, 2020
I was treated politely and the person was knowledgeable. I was given instructions for what to do if I wanted to use my own service technician. I was glad I could use my local technician.
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Rishi Shah, San Jose, CA
On Jul 19, 2020
I really enjoyed the warranty buying process with this vendor. The sales rep was knowledgable and very easy to work with. He was also prompt with all communications. The plan is itself is also a lot better bang for my buck compared to other vendors.
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Nancy Proctor, Waxahachie, TX
On Jul 19, 2020
I have found this company to be somewhat unreliable, and not true to their word. They have denied two of my claims, where I thought they should have offered a repair. I will not b renewing my contract
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Clyde Diamond, Yoakum, TX
On Jul 19, 2020
My claim was handled in a timely fashion. The AC man did a fine job and I was reimbursed within the time frame stated in the contract. The service department was very helpful.
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Kristy Reinsch, Portland, OR
On Jul 19, 2020
Easy to file a claim over the phone. Quick service claim filed on a weekend. Clear instructions and coverage details were provided by the phone rep. Highly recommend this service for all homeowners.
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