Select Home Warranty Review
Select Home Warranty has been in the home warranty industry since 2012 and is headquartered in New Jersey. They have managed to climb to a leading position by offering quality services. They have three home warranty plans that cover the major systems and appliances of your household.
Select’s coverage not only extends over single family homes but also on multi-unit dwellings and condos. With presence across most US states and offerings for all segments of customers needing home appliance protection, SHW makes for a viable and comprehensive option.
Pros
- Limited-time free roof coverage available with all plans
- Extensive and experienced contractor network
- Participates in HomeWarrantyReviews’ Complaint Resolution Program
- $100 off on any plan & 30-Day free trial
Cons
- Service not available in all states
- Electronics plan not available
- 30-Day waiting period
Premium
$299 - $499
Deductible
$60
Coverage Limits
$1.5K
BBB Rating
B
Active States
46
Complaint Resolution Program
Yes
844-935-0363$500
Estimated Appliance Coverage$2,000
Estimated System Coverage46
No. Of Active StatesYes
Complaint Resolution ProgramSELECT HOME WARRANTY PLANS
The system and appliance coverage afforded by the plans are as follows:
- The Bronze Care: Covers 8 major appliances like a built-in-microwave, garbage disposal, refrigerator, dishwasher, etc.
- The Gold Care: Covers 6 major home systems like the HVAC system, electrical and plumbing systems, water heater, and ductwork
- The Platinum Care: Covers the broadest range of systems and appliances with 17 items
You can get a Select Home Warranty plan without a home inspection. There is also no restriction on the age of your covered appliances. Customers should note that coverage begins 30 days after signing up for the home warranty plan.
Select Home Warranty also offers Realtor benefits for real estate agents. These advantages can be incredibly beneficial to all parties involved in the home selling process.
SELECT HOME WARRANTY PRICES & COVERAGE
The cost of Select Home Warranty’s plans match the industry average and may range between $429-$499. Every month, you can expect to pay anywhere between $40-$63, depending on the plan you pick, the size of your home, your location, and other factors.
The deductible for warranty coverage ranges between $60-$75, based on your state of residence. Currently, SHW is offering a discount of $100 on all their plans. Select Home Warranty plans now come with two extra months of coverage for free and a 30 day free trial. The coverage reduces the repair and replacement cost of covered devices. The coverage kicks in after a 30-day waiting period.
- Plumbing (including stoppages)
- Electrical System
- Water Heater
- Garbage Disposal
- Ceiling Fans
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Garage Door Opener
- Air Conditioning System
- Heating System
- Ductwork
- Plumbing (including stoppages)
- Electrical System
- Water Heater
- Heating System
- Air Conditioning System
- Ductwork
- Garbage Disposal
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
Additional Coverage
Select Home Warranty offers customers several different items under the Additional Coverage option. The devices mentioned below get covered under the company’s add-on policy.- Plumbing and Lighting Fixtures
- Stand Alone Freezer
- Limited Roof Leak
- Lawn Sprinkler System
- Pool and Spa Equipment
- Septic System Coverage
- Well Pump
- Refrigerator’s Ice Maker
- Sump Pump
- Central Vacuum
SELECT HOME WARRANTY CLAIMS & CUSTOMER SERVICE
Select Home Warranty customer reviews suggest that the service offered by the company is reliable. Customers can expect support from the company at all hours, on all days without exception. You can reach out to customer service by dialing 855-267-3532 at any time as they are available 24/7. A claim for repair or replacement should be filed within three days of discovering the malfunction. Here is what you should do to file a claim:
- Call Select Home Warranty's phone number or go to the website to submit your claim
- Select Home Warranty will assign an independent service technician to come over and repair your system/appliance within two business days during the week and four business days over the weekend
- If you want your own technician to repair your system/appliance, you must get authorization from Select Home Warranty
- Select Service Call fee will have to be paid by you to the company or contractor. However, the cost of repair or replacement will be borne by them
Select Home Warranty STATES AVAILABILITY
WHAT ARE THE EXCLUSIONS AND LIMITS OF SELECT HOME WARRANTY CONTRACTS?
Systems and appliances under single-family homes, individual condominium units, townhouses, modular homes, and multi-family property will be included under Select’s coverage policy.
Devices will only be treated if they are damaged due to normal wear and tear. The company will not cover devices that have been damaged by any acts of nature.
Also, Select Home Warranty won’t cover any systems and appliances with pre-existing conditions. In such cases, you will have to pay for the repair out-of-pocket.
Customers should immediately contact the company if their devices malfunction and promptly switch off the problematic devices to avoid further damage. The company will cover only those systems and appliances mentioned in the contract and will not cover the exclusions.
There is no limit on the number of service visits per year. However, there are upper limits on the repair/replacement allowance provided per system or appliance; an HVAC system e.g., has a maximum repair allowance of $2000. This means that once the value of repairs availed on the HVAC system exceeds $2000, you can't file any more claims. Till then, you can get unlimited repairs.
Patrons should note if they file a deductible and later on cancel the appointment, they will still be charged. If consumers fail to pay the deductible amount, they will not be able to file for a claim in the future, deferred until all dues are fully paid.
Technicians must have complete access to the devices while repairing or replacing them. It is the responsibility of the residents to grant full permission for the technicians to access devices.
Select Home Warranty: Worth It?
Select Home Warranty offers various benefits for customers, such as flexible pricing and payment options, great discounts, and attentive customer service. Customers who choose them can avail of unique services like coverage on mobile homes, roof leak repairs, and get in touch with them on HomeWarrantyReviews.com’s CRP system.
If you are still unsure, explore other Best Home Warranty Companies for more comparisons!
SELECT HOME WARRANTY FAQs
Can I renew my Select Home Warranty Contract?
Yes, you can renew your Select Home Warranty contract without any hassle. You will be notified before the expiration of your contract about an extension. You could opt for the same plan or upgrade to a more comprehensive plan. You just have to inform the representatives.
Is Select Home Warranty a good company?
Based on the numerous reviews received on HomeWarrantyreviews.com, patrons state that Select services can be relied upon. However, at times service calls may get disrupted due to bad weather conditions or COVID-19 restrictions. All in all, Select has a rating of 4 out of 5 stars on our platform.
Which is better, American Home Shield or Select Home Warranty?
One is a pioneer of the home warranty industry and one is a relative newcomer, yet both of these companies are popular with customers. Where American Home Shield extends coverage to more items, Select makes up for it by offering more optional items. The pricing comparison of these companies leans in favor of AHS but Select regularly runs discounts to make prices affordable.
In most aspects, both companies are neck-to-neck, so it can be tough to state the dominance of one company over the other. However, you can read our detailed comparative analysis of these two companies to know more.
Is Select Home Warranty transferable?
You can transfer your Select Home Warranty policy if needed. All you need to do is dial 855-267-3532. Once you connect with the representative, state the reason for the transfer of ownership so that the process gets initiated at the earliest.
How much is the service fee for Select Home Warranty?
The trade service fee, also known as a deductible, ranges from $60-$75. This fee is to be paid when the service technician pays a visit. Always make sure to file a claim only when a covered device is malfunctioning.
How to cancel Select Home Warranty?
To cancel your Select Home Warranty policy, get in touch with customer care via phone, or send an email stating your concerns. If you would like to receive a full refund, cancel the policy within 30 days of purchasing the plan. If you cancel your policy after 30 days, you may be eligible for a refund with special permission from the company.
Does the company cover older systems and appliances?
Yes, Select Home Warranty covers older systems and appliances as long as they are in good working order when purchasing the plan. The company does not conduct any home inspection before the contract is signed. However, it is a general rule that customers must always try to keep their systems and appliances in good working condition.
Are customers eligible for any discounts?
Yes, customers are eligible for special multiple-year coverage discounts. If you want to know more about the current discounts submit a free quote.
What is offered under Select's free roof leak coverage?
Select's free roof leak coverage includes leaks only over the occupied living area of single-family homes. Coverage does not include roof replacements or patios, shingles, metallic roofs, tars, flat roofs, structural repairs, tiles, gravel, gutters, downspouts, skylights, solar heating systems, panels, and flashing satellite components, antennae, attic vents, chimney, etc.
What does my warranty cover with respect to the air conditioning unit?
Select Home Warranty plans protect the central floor air conditioning unit of the home. The covered components include condenser fan motors, compressors, transformers, thermostats, capacitors, contactors, pressure switches, thermistors, cut-in switches, condensers, start assist, defrost boards, relays, and blower motors.
Is homeowners insurance the same as a home warranty?
Not at all. Homeowners’ insurance is legally recognized as insurance meant to cover people from the liabilities of the specified events such as fire damage, loss of property, etc. A home warranty is legally a service contract, not an insurance policy. But, it does ‘insure,’ so to speak, against expensive repairs due to mechanical wearing out of home systems and appliances
How long does it take for a system or appliance to get repaired?
Usually, the company sends a service contractor within two working days on weekdays and four working days on weekends. Though these numbers may vary from case to case. The contractor gives an estimate for how long the repairs will take, which is usually under a week at most.
Can I choose my own service provider with Select Home Warranty?
Select Home Warranty schedules trade service visits and dispatches technicians to your home at your time of convenience. Unless Select has given you the approval to choose your own service provider, they will not cover such repairs.
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Select Home Warranty Reviews
Isabella Hastings, Paola, KS
On Jul 26, 2021
FRAUD. I paid over $1400 for a 3 year warranty. The refrigerator went out LAST MONTH. I filed the claim and they still will not help me. I call every single day. "no technicians available at the moment"...its been a month. Thats quite a long "moment" I spend a minimum of 10 minutes on hold each time I call, then they disconnect as soon as I tell them why I am calling. No one will retu ..Read Full Review
FRAUD. I paid over $1400 for a 3 year warranty. The refrigerator went out LAST MONTH. I filed the claim and they still will not help me. I call every single day. "no technicians available at the moment"...its been a month. Thats quite a long "moment" I spend a minimum of 10 minutes on hold each time I call, then they disconnect as soon as I tell them why I am calling. No one will return my calls or emails. I have called/emailed every day for the past 30 days with no change. I have filed roughly 30 claims online for the same thing hoping someone will call me back and still nothing. Customer service does not listen, they are rude and hard to understand. They repeat the exact same things every time and assure you they will "help you" or "get right back to you within 24 hours" it's all a lie. I will be reporting them to BBB. BUYER BE WARE!!! DO NOT GO WITH THIS COMPANY!!! I have used warranty companies in the past and had great experiences. This is NOT one of them. ..View less
HelpfulPaul Romain, Temecula, CA
On Jun 25, 2021
Do not use this company as it’s like a shame. They sell this so called insurance but it is completely false. They do not use good repair people and they refuse real claims. I had a emergency and the last thing I needed was more of a problem. This company does not do what they say. They do not care one bit about you your just a number that they attempt to deny claims. Please do not use this company ..Read Full Review
Do not use this company as it’s like a shame. They sell this so called insurance but it is completely false. They do not use good repair people and they refuse real claims. I had a emergency and the last thing I needed was more of a problem. This company does not do what they say. They do not care one bit about you your just a number that they attempt to deny claims. Please do not use this company and there is so many other companies that are really good but not Select ..View less
HelpfulThressa, Bossier City, LA
On Jun 23, 2021
The worst. The company has no integrity, liars and crooks. I finally have had with this company. No more wasting my money with them. Good luck to those who chooses this company. I can’t do this anymore.
HelpfulMathew kurikesu, Houston, TX
On May 27, 2021
I have purchased the home warranty few months ago and unfortunately 3 months later my AC failed. It's been 2 weeks and still the company is asking me for model number and serial number even after providing it 20 times by me and their technician. Since the tech told them that the condenser need to be replaced because they cant find the part. The company just dragging the process by asking for on and seria ..Read Full Review
I have purchased the home warranty few months ago and unfortunately 3 months later my AC failed. It's been 2 weeks and still the company is asking me for model number and serial number even after providing it 20 times by me and their technician. Since the tech told them that the condenser need to be replaced because they cant find the part. The company just dragging the process by asking for on and serial number. You cannot talk to anyone else other than some outsourced people. Only way they talk each other is my leaving comment in the case and takes days to respond. I have 3 emails already sending them the pn and serial number. 2 weeks later they keep asking the same thing. Yea they maybe good at fixing small.claims after charging big amount but when it's big ticket items seems like they dont want to do anything other than dragging their foot. ..View less
HelpfulRachel Hale, Grace, ID
On May 25, 2021
Run away!!! We have had a complete nighmare with Select! Our well pump went out May 4th and I called it in early that morning. They said it would find a person to take a look at it within 48 hours. After 48 hours had passed with 4 kids, horses and dogs all needing water, I found a person in 15 minutes who was able to come out in a few hours and look at my well pump. I won't dwell on the awfulness it ..Read Full Review
Run away!!! We have had a complete nighmare with Select! Our well pump went out May 4th and I called it in early that morning. They said it would find a person to take a look at it within 48 hours. After 48 hours had passed with 4 kids, horses and dogs all needing water, I found a person in 15 minutes who was able to come out in a few hours and look at my well pump. I won't dwell on the awfulness it is to have 4 kids and livestock without water for 2 days! My well pump ended up needing replaced and Select they would cover the whole thing. I didn't worry more about it and called to double check on May 17th that it was being taken care of. During this phone call, which I have recorded, they said they would pay for the entire thing. May 24th rolled around and the provider who fixed my pump hadn't been paid by Select yet and he was upset. So I called Select and they told me it hadn't been taken care of yet and it should have 2 weeks ago and they gave me an expedited number to call. I called this number and they told me they would only pay $400 of the $2165 bill I have for the pump! Never have I been treated with such negligence in my entire life! Human beings should never be treated the way that I have! This is truly the most awful company you could ever have the displeasure of finding yourself interacting with. If you are shopping for a home warranty, run away from Select as fast as you can! ..View less
HelpfulMark Fenlong, Alexandria, VA
On May 13, 2021
This company is nothing more than a scam service. I've had a plumbing issue, one that I've figured out a way to live with, since Nov of 2020. I submitted a claim. What has since followed is up there with the greatest of scams I've been privy to, a legal scam at that. What this company does is contract out to the lowest common denominator for specialists, technicians, tradesmen, whomever. The result, ..Read Full Review
This company is nothing more than a scam service. I've had a plumbing issue, one that I've figured out a way to live with, since Nov of 2020. I submitted a claim. What has since followed is up there with the greatest of scams I've been privy to, a legal scam at that. What this company does is contract out to the lowest common denominator for specialists, technicians, tradesmen, whomever. The result, assigned 'plumbers' who: A] don't specialize in plumbing, B] don't schedule appointments, C] schedule appointments but do not show up, D] show up, look at issue, and then do not follow up, and most importantly, E] are not even qualified to do the work. Because of this, i have had to call and re-request a plumber at least a dozen times! That is not an exaggeration, at least 12 times I've tried to get them to warrant my issue and they assign bozos or just some guy who gets his name in the system who is like, a handyman, or something. I've had two of these losers show up; a beat up truck, ladders, and paint on their clothes, paint! A effing painter showed up to look at my plumbing issue. Now what they will tell you is they have a pool of contractors but if I'd like, i can get my own plumber out here and then they will reimburse for the work. LOL! As if i would trust that they would EVER reimburse me for the cost of service, or, I'm sure would nickel/dime or point out gaps in the policy; leaving me with the bill and a useless claim. You may wonder, "how do you know they would not reimburse you?" Excellent question, because as part of the plumbing issue was a ruined disposal. I bought a replacement and sent in the reimbursement form. They said they would cover it and send the check. What they did was submit the expense to their bank, the bank cut the check, and they sat on it. They did nothing with the check, assuredly hoping I would not inquire about it. Well, I was patient, and did not bother them about it for at least 45 days or more! When I called about it they said 'oops' and I received the check within a week. "so, what's the issue?" The issue was that they held the check for so long that when I deposited the check, it BOUNCED! Their bank had cancelled an uncashed check!! My bank charged me a fee for this, which they quickly reversed. SHW was nonplussed when I called about this. They sent a new check within a week and this one cleared. So, with this knowledge, AND with talking to one of the contractors who DID show up and said many techs wont take a SHW contract, because they don't pay them, there was zero chance I pay to repair my issue up front and HOPE for a reimbursement. FTR, the plumbing issue occurred in Nov 2020, it is now May 2021, and not yet resolved. Nor do I have any hope that it will. Do NOT, I repeat do NOT purchase a home warranty with this 'company'. Look elsewhere, and even pay a bit more for actual service. No wonder they sponsor the Jets, they are both bottom feeders!!!! ..View less
HelpfulSARALEE BURRIS, Midlothian, VA
On May 03, 2021
My claim for my fan motor on my furnace was denied because they needed maintenance records fo the last 3 years. I was not told about this when I started this policy. Then after I paid for the part and service they said they would reimburse me $150. This was in March,2021. It is now May and guess what? still no reimbursement! Only lies and excuses. I wish someone could punish or put this company out of bu ..Read Full Review
My claim for my fan motor on my furnace was denied because they needed maintenance records fo the last 3 years. I was not told about this when I started this policy. Then after I paid for the part and service they said they would reimburse me $150. This was in March,2021. It is now May and guess what? still no reimbursement! Only lies and excuses. I wish someone could punish or put this company out of business. Where is our government? ..View less
HelpfulOral Wample, Tucson, AZ
On Apr 28, 2021
This company isn't worth the time like most insurance companies they talk a good game but when you need them they don't deliver. I have filed 4 claims with this company and every time they have been reluctant or not had a service technician to assist me. The latest issue is with my washer. They did get a tech out to access the problem and they deemed that the washer was not worth repairing and would only ..Read Full Review
This company isn't worth the time like most insurance companies they talk a good game but when you need them they don't deliver. I have filed 4 claims with this company and every time they have been reluctant or not had a service technician to assist me. The latest issue is with my washer. They did get a tech out to access the problem and they deemed that the washer was not worth repairing and would only give me $250 towards buying a new machine. So for anyone thinking of buying a policy beware you may not get what they tell you. I was told that if the appliance could not be repaired they would replace it. I was lied to! No matter what company you may choose be sure to read all of the contract. My overall rating is "0" stars. I also have some concerns with a company that would give Select Home Warranty the Editor's pick for 2021. ..View less
HelpfulYuri McMutry, Hiram, GA
On Apr 19, 2021
Please do NOT spend your money with this "Home Warranty" company. As a new customer to Select Home Warranty I am very disappointed and upset that I spent my money purchasing a policy with this company. This company has reimbursement issues, "hidden" probation periods of service, unexpected costs issues, misleading and lack of information when speaking with personnel, as well as poor c ..Read Full Review
Please do NOT spend your money with this "Home Warranty" company. As a new customer to Select Home Warranty I am very disappointed and upset that I spent my money purchasing a policy with this company. This company has reimbursement issues, "hidden" probation periods of service, unexpected costs issues, misleading and lack of information when speaking with personnel, as well as poor communication when being transferred to different departments. In any "emergency" repair situation Select Home Warranty is NOT the company to call. Heaven forbid if there is a leak or plumbing issue in your home, you would have an entire swimming pool in your home before Select Home Warranty would send someone over to repair, IF they actually felt like taking the time out of their busy schedules to find a plumbing service nearest to you. Their "reimbursement" is a joke. They will ask for invoices indicating the service that was performed (that you pay for AFTER you pay for the policy) and will give you a refund of only $150. If anyone wanted to pay $300 - $500 for a home repair, then a home warranty policy wouldn't be needed. Long story short, I felt like I had been duped, and wish that I had read more reviews about Select Home Warranty company before I signed up with this circus. One pro to this company is that they have a hell of a sales team, because the person that sold me the policy did a great job of selling the paper that the policy documents were printed on, and an excellent job at concealing what a fraud Select Home Warranty company really is. ..View less
HelpfulAlvaro Pereira, Jupiter, FL
On Apr 14, 2021
STAY AWAY FROM THIS COMPANY. I would not contract them. They are not truthful to what they offer nor client focused. Too slow. I would not recommend them to my family. The other low ratings are true, based on my experience. One start, since I can't give them zero.
HelpfulDr Prabhakar Kavipurapu, Norco, CA
On Apr 05, 2021
I was sucked in to buying a 3 year Select Home Warranty Platinum Care as the sales rep promised any problems with plumbing, Appliances, faucets, AC/Heating, refrigerator water leaks etc are fully covered gave a good discount if I purchase the warranty for 3 or 5 year. But any claim I that I had to place (total 3 so far) either with plumbing, water leak, Refrigerator to get repaired were denied saying tha ..Read Full Review
I was sucked in to buying a 3 year Select Home Warranty Platinum Care as the sales rep promised any problems with plumbing, Appliances, faucets, AC/Heating, refrigerator water leaks etc are fully covered gave a good discount if I purchase the warranty for 3 or 5 year. But any claim I that I had to place (total 3 so far) either with plumbing, water leak, Refrigerator to get repaired were denied saying that the policy does not cover. ..View less
HelpfulJulius Richardson, Indian Trail, NC
On Apr 02, 2021
This warranty is a scam. The policy is written so vague and in such a way that they can interpret to deny almost any claim. I had an electrical short in my HVAC system that fried the thermostat, circuit board, and reversing valve. My claim was denied because it was due to a "maintenance" issue. I am a professional that deals with these systems regularly. There is absolutely no amount or ..Read Full Review
This warranty is a scam. The policy is written so vague and in such a way that they can interpret to deny almost any claim. I had an electrical short in my HVAC system that fried the thermostat, circuit board, and reversing valve. My claim was denied because it was due to a "maintenance" issue. I am a professional that deals with these systems regularly. There is absolutely no amount or type of maintenance that would have prevented the electrical short. On top of that, I know the system was properly maintained since the day it was installed. Do not waste your money on the warranty. It would be better to take the money you would have spent on the policy and put it into a savings account. You will come out better in the end. ..View less
HelpfulJohn Hoyt, Smyrna, GA
On Apr 01, 2021
Go elsewhere!! If I could give this company zero stars, I would. They have proven to me what I thought of most home warranties...major scam, horrible response time and customer service. Bottom of the barrel technicians, that’s IF, they can dispatch one to you. A plumbing issue took an entire week to just get an answer and no call, no follow up from their customer service on status after several tri ..Read Full Review
Go elsewhere!! If I could give this company zero stars, I would. They have proven to me what I thought of most home warranties...major scam, horrible response time and customer service. Bottom of the barrel technicians, that’s IF, they can dispatch one to you. A plumbing issue took an entire week to just get an answer and no call, no follow up from their customer service on status after several tries. Just a horrible experience . Wish I would’ve read more of these reviews and eliminated a headache dealing with this company. ..View less
HelpfulMarilyn Henke , Center, ND
On Mar 30, 2021
Terrible. Conniving crooks. They cannot get a technician so you have to get your own and pay them out of your own pocket because nobody will deal with warranty companies. A technician who was fixing our dishwasher told us this. So then they don’t reimburse you after telling you they will. We made the mistake of buying a 6 year contract. We’ve been ripped off 6 times trying to get different ..Read Full Review
Terrible. Conniving crooks. They cannot get a technician so you have to get your own and pay them out of your own pocket because nobody will deal with warranty companies. A technician who was fixing our dishwasher told us this. So then they don’t reimburse you after telling you they will. We made the mistake of buying a 6 year contract. We’ve been ripped off 6 times trying to get different things fixed. The last thing was our Viking double oven. We got our own tech and was given an estimate which we gave to SHW. They approved it so we went ahead in fixing it. The bill was over $700. After reviewing it, they told us they would only pay $200 because it depreciated in value. Outrageous. Never do business with this scam artist company. I see they scam a lot of people. I wish I saw these reviews before I wasted a lot of money. ..View less
HelpfulSegun Abugan, San Ramon, CA
On Mar 29, 2021
They’re rip-off. Don’t understand how they got some good reviews. They have mastered their excuses when you have a claim and will hold on to your money if you prepaid and canceled. I prepaid for multi year and cancelled when they kept giving me reasons why they couldn’t process my claims. They refunded a fraction of it. I don’t recommend them
HelpfulMichael , Scranton, PA
On Mar 22, 2021
My refrigerator stopped working so I contacted them and they emailed me that a technician would contact me within 24 hours. After several calls and emails AND waiting 2 weeks with no refrigerator I had to purchase a new one. They told me to send the invoice and I would be reimbursed. Never heard from them again. I attempted to contact several times..when I finally reached someone they told me my claim ..Read Full Review
My refrigerator stopped working so I contacted them and they emailed me that a technician would contact me within 24 hours. After several calls and emails AND waiting 2 weeks with no refrigerator I had to purchase a new one. They told me to send the invoice and I would be reimbursed. Never heard from them again. I attempted to contact several times..when I finally reached someone they told me my claim was still under review and they wouldn’t consider reviewing it until I renewed my still-in-effect policy. Really? Don’t EVER use this company.. ..View less
HelpfulSteve Tunnell, San Antonio, TX
On Mar 20, 2021
Had us wait over 8 weeks to deny repair of a refrigerator. We called to file a repair request to fix the refrigerator (which our family needs and uses daily) and it took 2 weeks for the repair person to arrive at our $75 expense. It then took over a dozen calls and almost another 6 weeks for Select Home Warrenty to deny our repair that their service group sent. The offered us a $200 buy=out on our ref ..Read Full Review
Had us wait over 8 weeks to deny repair of a refrigerator. We called to file a repair request to fix the refrigerator (which our family needs and uses daily) and it took 2 weeks for the repair person to arrive at our $75 expense. It then took over a dozen calls and almost another 6 weeks for Select Home Warrenty to deny our repair that their service group sent. The offered us a $200 buy=out on our refrigerator instead of fixing it. Mind you it is a $3000 Kitchen Aid Appliance. Don't waste your time with this Warranty company - they will always say they are sorry when you call, make you wait countless hours on hold, give every excuse they can, and in the end it was all for nothing - like their warranty. ..View less
HelpfulLynnette Fiordimondo, Avondale, PA
On Mar 18, 2021
Did a Google search looking for the Warranty company I used in the past and even though I inserted their name - Select Home Warranty came up and stupid me goes to their website to check them out. I filled out the information to get a quote and within seconds my phone rang and I was talking to a smooth talking, now I realize lying sales rep. He talked me into getting a three year PLATINUM plan for $1100 ..Read Full Review
Did a Google search looking for the Warranty company I used in the past and even though I inserted their name - Select Home Warranty came up and stupid me goes to their website to check them out. I filled out the information to get a quote and within seconds my phone rang and I was talking to a smooth talking, now I realize lying sales rep. He talked me into getting a three year PLATINUM plan for $1100 which included some free months if I paid in advance. I asked for a copy of the contract but was told that it would not be available until 30 days; once my warranty starts; however they were quick to take my money. This was the first scam because if you don't cancel within the first 30 days they charge you a $75 cancellation fee and a per day fee from the day it starts until you cancel. So I had no idea about their ridiculous loop holes, payment caps and exclusions in that contract.; After 2 months my washer was off balance and not completing the spin cycle; and would not drain; and kept refilling instead of spinning. I called and it took a week for someone to come out. All he did was do some kind of "software reset" and told me to do some laundry and let him know if the problem was not fixed. I knew his adjustment did not work within two hours and immediately contacted him. He said he would order a part and contact me when it came in. For the next SIX WEEKS I kept getting emails from SHW asking if my washer was fixed. Of course it wasn't and I kept calling them to let them know I was waiting for a part. The part came in; it was something that would balance the drum. However it did not fix the fact that the washer would not go through a complete cycle without refilling over and over again. Within 2 hours after the tech left I contacted him and told him that the same problem was still there. Again he said he would order parts and get back to me; this was on a Friday. On Monday I called SHW and told them the problem and that my washer was still not working properly. The next day I received an email telling me that they would not pay for any more repairs because it was not "cost effective" and the repairs were more than the washer was worth. They were offering me $225 to either have it repaired and pay the difference or to put it toward a new washer. Of course to get the money I had to pay out of pocket to have another tech fix it or purchase a new washer before they would reimburse me. I could not believe this company was doing this - what a scam. They told me to read my contract which incidentally I did not receive until about six weeks into the contract and I never signed it. After checking out complaints on the internet I realized this company is nothing but a bunch of scammers have NO INTENTION OF PAYING FOR ANY REPAIRS OR REPLACING an appliance. Thousands of complaints on the BBB website; also lots of complaints on a website called Safe Smart Living and the Consumer Affairs website. There are lots more but I haven't checked them out yet. Please don't get scammed!!! Do NOT purchase a warranty from Select Home Warranty as you will never get your moneys worth. They have more loop holes than the IRS and will cap their payouts based on the age of your appliance. I've never worked with a warranty program like this one. I have used home warranty companies in the past and never had a problem having an appliance repaired or replaced. ..View less
HelpfulRex Bowman, Aitkin, MN
On Mar 06, 2021
The absolute worst company I have ever dealt with. Our clothes washer quit working so we filed a claim. After a couple of emails saying they could not find a service technician in our area, they then switched to saying the ones they found were backed up for weeks [ we found this to be untrue]. They did nothing. When we kept requesting a technician we were told to hire our own. We called two companies, on ..Read Full Review
The absolute worst company I have ever dealt with. Our clothes washer quit working so we filed a claim. After a couple of emails saying they could not find a service technician in our area, they then switched to saying the ones they found were backed up for weeks [ we found this to be untrue]. They did nothing. When we kept requesting a technician we were told to hire our own. We called two companies, one said they could be here the next day the other said they needed two days. What happened to backed up for weeks? We informed SHW that we had a technician coming to make the repairs. SHW said we needed to have the technician call them while making the repairs. Our technician said he would not talk to SHW as he is owed thousands of dollars by companies like this who either don't pay or only partially pay. He checked our washer, one part was broken he replaced that one part. SHW still refuses to honor the warranty and to refund us for the repair. We will never purchase another warranty such as this. In our opinion it is merely a scam. They have no intention on paying any claims. For a rating I would give them a negative amount if that was possible. ..View less
HelpfulChelsea Woodruff, Saratoga Springs, UT
On Feb 22, 2021
I have been extremely unhappy with the customer service and general coverage with Select Home Warranty. I am a Realtor and Real Estate Investor. I have owned several homes and have dealt with several Home Warranty companies. This company seems to have an excuse for not covering anything a normal warranty would cover. It takes 2-3 calls and an hour of time spent with foreign customer service agents who cl ..Read Full Review
I have been extremely unhappy with the customer service and general coverage with Select Home Warranty. I am a Realtor and Real Estate Investor. I have owned several homes and have dealt with several Home Warranty companies. This company seems to have an excuse for not covering anything a normal warranty would cover. It takes 2-3 calls and an hour of time spent with foreign customer service agents who clearly are not fluent in English and have a script to work from. Your $1200 built-in microwave isn't heating food? Here's a $95 credit toward a new one after you pay a $45 fee - no, we will not send someone out to see if it can be fixed. Your oven won't turn on after a self-clean cycle? We don't cover oven door problems. Oh, it's not the oven door that's broken, well, let's take 2 weeks and go through 5 possible companies that all decline the job before an appointment even gets set because Select Home Warranty refuses to pay a dispatch fee. Yes, you can have your own company come out, but we will not guarantee to pay anything once the charges are submitted - you may be out the $45 fee PLUS all the costs you may incur. How many weeks can we draw this out before threatening to close your claim because your item hasn't been fixed? Want to file a claim online? You have 98 characters to describe the problem and more than likely, because it doesn't perfectly match a pre-set phrase that is not disclosed, the claim will be denied. Is there an error in the claim? You have to close the claim and start over. I have had the warranty for 1 year and I will be requesting a pro-rated refund for the remaining 4 years that I pre-purchased because I have not been able to get a single service of any type done. There is no discount worth the aggravation and lack of coverage. ..View less
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On Jun 18, 2021