Joan Paszek, Okatie, SC
On Nov 18, 2020
Worst ever and I have had other companies in other states with no problems. Select told me to get my own repairman and then told me the part on my 7 year old fridge was not covered. $150repair charge and no reimbursement. Dishwasher same thing. Not covered. Terrible phone operators. All you hear is I apologize but that is not covered.
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Alan W, Cleveland, OH
On Nov 09, 2020
Scammed me, refused to pay for heater repair and used the "pre-existing condition" excuse even though heater was working fine before that. They never even asked me any questions about it, and instead they went straight to pre-existing condition excuse. I made a YouTube video about these scammers and what they did to me. Just search "Select Home Warranty reviews" on YouTube. Do not ..Read Full Review
Scammed me, refused to pay for heater repair and used the "pre-existing condition" excuse even though heater was working fine before that. They never even asked me any questions about it, and instead they went straight to pre-existing condition excuse. I made a YouTube video about these scammers and what they did to me. Just search "Select Home Warranty reviews" on YouTube. Do not buy. ..View less
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Nancy Chou, Sunnyvale, CA
On Oct 22, 2020
Do NOT do business with Select Home Warranty, because their air conditioning repair requirements are not supported by air conditioning professionals who should and have absolute financial incentive to welcome & abide by Select Home Warranty's repair requirements.
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Ron STAFFORD, Jacksonville, FL
On Oct 20, 2020
Had policy for two years finally filed a claim for my AC unit. At first it was denied due to a renewal timing thing so being ticked, I asked for a refund and to cancel my plan and posted a bad review. The following business day, I received a call and speaking with their representative and explaining the situation it was approved quickly. Thus I am changing my review from bad to great as they came throug ..Read Full Review
Had policy for two years finally filed a claim for my AC unit. At first it was denied due to a renewal timing thing so being ticked, I asked for a refund and to cancel my plan and posted a bad review. The following business day, I received a call and speaking with their representative and explaining the situation it was approved quickly. Thus I am changing my review from bad to great as they came through and I am 100% satisfied with the outcome. They allowed me to call any company I wanted which was great as I was able to get a repairman quickly. I submitted the invoice and they approved it right away so again, I strongly recommend Select Home Warranty! ..View less
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Ron STAFFORD, Jacksonville, FL
On Oct 20, 2020
Had policy for two years finally filed a claim for my AC unit. The thermostat just shut off so thinking either it needs replacing or another fuse or electrical compacitor died and was rejected to even look and see what was wrong. Reason was claim submitted 15 after being renewed even though the past year had no claims didn't matter!! Ripoff!!!
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Rajesh, Phoenix, AZ
On Oct 15, 2020
It was an aweful experience! Even registered complaint with the ***. This company should be investigated for fraud. If I could give them zero stars I would. It is a scam.
I had opened several claims in past. They right away decline saying they dont cover. For e.g. my garage door was not working I filed a claim online and they declined saying they dont cover broken garage door. I am not sure how they cam ..Read Full Review
It was an aweful experience! Even registered complaint with the ***. This company should be investigated for fraud. If I could give them zero stars I would. It is a scam.
I had opened several claims in past. They right away decline saying they dont cover. For e.g. my garage door was not working I filed a claim online and they declined saying they dont cover broken garage door. I am not sure how they came to conclusion even without looking into it. I called them and explain then they sent a tech and informed it is some circuit issue and it will be covered. Another time my sprinkler was broken and yard is flooded with water when I opened a claim they said they cannot find any tech and asked me to find my own and have me requested to call them when the tech is onsite for approval. The tech arrived, diagnosed and called them and explained the problem and cost. Then the customer rep said they will internally raise a request to auth dept and there is no ETA. After a struggle 20+ day they approved the claim but my tech was not available. When I asked them can I hire another tech they said I need to follow the process from the begin if I go with new tech.
Now I called them to cancel the policy they tried to convince me but I did not agree. I paid 1740$ for 3.6 year with 3 years as period and 6 months as bonus. It is been just 14 months but now they are saying they subtract all the cost they provided to me to repair in past plus pro-rated non discounted charge per day and not they are giving only 96$. Can someone help me how to fight this against this day light robbery cheating company? I would give negative stars if there was an option ..View less
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Karen Frostick, Fredericksburg, VA
On Oct 10, 2020
Service is not good. I had to use the policy twice and both times I was told they could not get someone out to look at problem that I could get someone to come out. They had 2 weeks the first time to find someone and over a month the second time. Each time I picked the phone up to get someone to fix problems. I got someone out with in 2 to 3 days. A roofer and a plumber. I was told services to roof ..Read Full Review
Service is not good. I had to use the policy twice and both times I was told they could not get someone out to look at problem that I could get someone to come out. They had 2 weeks the first time to find someone and over a month the second time. Each time I picked the phone up to get someone to fix problems. I got someone out with in 2 to 3 days. A roofer and a plumber. I was told services to roof was covered and they were not I had to pay was told they didn't cover the instilation of a pipe to the drain from my shower. After I did everything they ask me to do they still did not pay the entire bill for the plumber. I've had other home warranties before and have never had this kind of incompetent service. ..View less
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Kerri Rooney, Riverside, NJ
On Sep 30, 2020
It was an aweful experience! Even registered complaint with the ***. This company should be investigated for fraud. If I could give them zero stars I would. It is a scam.
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Andrew -, Carlisle, PA
On Sep 24, 2020
who gave them 5stars? i claimed my case last month, they dnt contact me back at all over a month BUT requested update payment card. i call them to why it takes forever to fix my problem. guess what, its still going on, and now trasfer #6. they are wasting my time and don't make me talk to their manager.
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Betson Mathew, Frisco, TX
On Sep 24, 2020
SCAMMERS!! They will not pay for anything in full. According to their policy, everything you have is significantly depreciated and will only cover a fraction of what it cost. They pay the "depreciated" value for the parts and you have to pay for the labor. According to SHW, my $900 clothes dryer of 2 years only cost $175 after depreciation so they can't cover the replacement cost of a wiring ha ..Read Full Review
SCAMMERS!! They will not pay for anything in full. According to their policy, everything you have is significantly depreciated and will only cover a fraction of what it cost. They pay the "depreciated" value for the parts and you have to pay for the labor. According to SHW, my $900 clothes dryer of 2 years only cost $175 after depreciation so they can't cover the replacement cost of a wiring harness. And they agreed to pay $250 for a $620 AC unit repair after fighting with them for over a year. They also said the AC unit going out is not considered an emergency and their technicians can only get to my house in 3-4 days. I explained to them this is in the middle of a Texas summer with over 100 degrees outside and I have a toddler and someone with asthma in my house, and they still didn't care. No one in their company is helpful when you call and they will keep transferring you until you give up. If you get one of their managers to call you back, they will call you 2 days later and let it ring 2 times and hang up. By the time I grabbed my phone out of my pocket to answer, they had hung up, and when i called back right away, it went to customer service and they said a manager called and i didn't answer.
STAY AWAY FROM THEM!! THEY WILL NOT PAY OR FIX ANYTHING! ..View less
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Rami, Fullerton, CA
On Sep 23, 2020
Temperatures were in the 110s and our air conditioner stopped functioning on Saturday September 5th. As we discovered it was an issue with our air conditioner, we called Select Home Warranty for a repair. They kindly stated that since it's a holiday it may be awhile to get a response from a contractor. I called Select as I felt my family was struggling through the heat. The customer service representativ ..Read Full Review
Temperatures were in the 110s and our air conditioner stopped functioning on Saturday September 5th. As we discovered it was an issue with our air conditioner, we called Select Home Warranty for a repair. They kindly stated that since it's a holiday it may be awhile to get a response from a contractor. I called Select as I felt my family was struggling through the heat. The customer service representative stated that I would likely not hear back for a couple of days, and then the repair would come days after that depending on the contractor's schedule. Because of the safety of my family, I asked if there was another solution since 94 degrees made our house difficult to live in. Our vinyl floorboard were expanding and creating air pockets, and I communicated this to the representative. They stated that since it didn't seem that we would get a response soon, that I could have our own technician come to the house for a repair. The representative over the phone stated that if the technician talked to the company before repairs, that they would cover it. He did not respond with any contract limitations. He stated to pay the amount, and we will be reimbursed. I submitted the invoice and the maintenance record (for 1 year since this house is new) for $1100 as they requested immediately.The company reimbursed me 150 dollars because it stipulates in the contract that is the maximum without 3 years of maintenance records. When purchasing the product, the sales team made no mention of any maintenance records requirements. When I spoke to the customer service representative on that Sunday, there was also no mention of the maximum allowable claim reimbursement. I called Select multiple times and the only thing they state is the policy states that 150 is the maximum and we should call the previous homeowners for the records. Their customer service team and sales team are both deceptive with their policies and it seems their warranty may be a scam. ..View less
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Maura Weitzman, Santa Ana, CA
On Sep 12, 2020
Purchased a 14 month Select Home Platinum Care home warranty. The dryer, a covered appliance malfunctioned. Select Home had National Service Alliance contact me the next day and scheduled a repair technician appointment a week later. As instructed I called to confirm repeatedly, leaving messages. The technician called in the late afternoon the day of the appointment to say they were too busy, and would c ..Read Full Review
Purchased a 14 month Select Home Platinum Care home warranty. The dryer, a covered appliance malfunctioned. Select Home had National Service Alliance contact me the next day and scheduled a repair technician appointment a week later. As instructed I called to confirm repeatedly, leaving messages. The technician called in the late afternoon the day of the appointment to say they were too busy, and would call in a couple of days to reschedule. They would also order a part first. I asked how they could know what was needed before seeing the dryer. No answer. I called Select Home and they said the technician would need approval for a repair so would first see the dryer. They would escalate and I'd get a call within 2 days. Four days and another call to Select Home requesting a supervisor, and no return calls, no repair scheduled. The staff answering the claims phone only pass the information along to a 3rd party provider. The contract says the technician will be instructed to provide repair of the malfunctioning appliance within 2 business days. Two weeks later with no technician scheduled. Very dissatisfied. ..View less
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Dar, Meridian, ID
On Sep 11, 2020
Select Home Warranty is a bad joke.
I have had two claims, microwave and just recently dishwasher. The microwave was not repairable and the offered me less then 10% of cost for a new one. The dishwasher can be repaired at a reasonable cost to replace the board and they will only pay $200.00 for a $342.00 claim. I will definitely not not sign up with them again
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Bryan Hatch, Saint George, UT
On Sep 09, 2020
I have submitted two claims recently, one to have a broken pool heater fixed and one to have my A/C unit fixed. Both experiences with the claims have been very disappointing. The claim for a pool heater repair was denied because they said there was corrosion. It is an outside in-ground pool heater. It has pool water running through the heater and rust and corrosion are going be visible in the heater. I p ..Read Full Review
I have submitted two claims recently, one to have a broken pool heater fixed and one to have my A/C unit fixed. Both experiences with the claims have been very disappointing. The claim for a pool heater repair was denied because they said there was corrosion. It is an outside in-ground pool heater. It has pool water running through the heater and rust and corrosion are going be visible in the heater. I paid extra for coverage of my pool equipment, but so far it looks like nothing for the pool equipment will ever be covered to be fixed if they can simply say denied because of rust and corrosion. The second claim I filed for my A/C repair is even more frustrating as it is still ongoing and yet to be resolved. I filed this claim over three weeks ago and they still haven't provided me with any resolution or much info at all. They do not communicate or send any emails unless I call and ask what the status is. The first technician that came did not figure out what was wrong but nothing was communicated back to me or to Select Home Warranty. It took several more days for Select Home Warranty to get another technician only after calling and following up a second time on if anybody was coming to look at my A/C. Once the technician came, he submitted the request of what needed to be repaired, but only after about 5 days of not hearing back and me following up again did they say it would now be expedited. Then 2 days later, they finally respond with an email saying they need pictures of the A/C unit and maintenance records. I send those the next day to them, but hear nothing back until I call and follow up again after another 3 day of no action by them. Now they are still reviewing the claim and it has been over 11 days since then technician reported the repairs needed to them for approval. I live in a desert where it has been over 100 degrees and even over 110 degrees during this whole process and without the A/C unit working it has been miserable and so frustrating that Select Home Warranty has been so slow and hard to work with. I would not recommend this home warranty company to anyone. Even the technicians that have come have told me they don't like working with Select Home Warranty and will even not answer their calls as they are so hard to work with and usually don't cover anything anyway. So disappointing and frustrating to spend so much money on a home warranty and it just seems like I've been scammed of buying something and not getting anything for it. ..View less
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BRUCE SNIDER, Canal Winchester, OH
On Aug 26, 2020
Made a claim on my ac unit. SHW gave me a company to call. I called them. Never got any response. I asked for a different company. Nothing. I found a company who made the repair. $135. Called SHW & they stated to send the invoice to them to get reimbursed less the $75 fee. Never got my check for $60. Made another claim today & they said my contract had expired on the day of my last claim. I n ..Read Full Review
Made a claim on my ac unit. SHW gave me a company to call. I called them. Never got any response. I asked for a different company. Nothing. I found a company who made the repair. $135. Called SHW & they stated to send the invoice to them to get reimbursed less the $75 fee. Never got my check for $60. Made another claim today & they said my contract had expired on the day of my last claim. I never got any notice it was close nor was anything said when I placed my last claim. SHW is only interested in your money. STAY AS FAR FROM THIS COMPANY AS POSSIBLE. UNLESS YOU HATE YOUR MONEY. I am giving one star because it won't let me give negative stars ..View less
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Dominic Inzerillo, Shawnee, KS
On Aug 26, 2020
One claim i submitted took a week for them to try and find a plumber after a week they emailed me asking me to call them, I called them and they said they could not find a plumber in their network available, so they wanted me to start calling plumbers outside their network and when the plumber gets to our house to call them. I am to busy to call plumbers and i dont know who is in or out of their network. ..Read Full Review
One claim i submitted took a week for them to try and find a plumber after a week they emailed me asking me to call them, I called them and they said they could not find a plumber in their network available, so they wanted me to start calling plumbers outside their network and when the plumber gets to our house to call them. I am to busy to call plumbers and i dont know who is in or out of their network. Seems like something they should be doing, i asked them to do that. they refused, i waited a little bit and tried to submit a new claim online, website didnt work.
Another claim they sent someone out and we paid $45 for the visit. the company couldnt fix it. So SHW sent another company, we paid another $45 for their visit, they ended up resolving our issue. When we inquired about why we had to pay $45 twice, their response was "you should have called us. you shouldnt have to pay twice." seems like THEY should of told us or company ahead of time, they blamed us for not knowing. both SHW and company refused to refund us for the second $45.
Our latest claim a technician came and looked at our stove, sent in a request to SHW to get replacement parts. its been over a week of it being 'escalated' at SHW and still no word.
Will never use them again. ..View less
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Stephen Berry, Huffman, TX
On Aug 20, 2020
Submitted claim for pool filter on July 27th. Select Home Warranty technician came out 5 days later on 08/01. Technician submitted the diagnosis to SHW on 08/06. After 27 phone calls to customer service, I decided to have the filter changed myself at a cost of $1,235.00 at the suggestion of several "customer service" agents and 3 supervisors. After 4 weeks of nothing but aggravation, they offer ..Read Full Review
Submitted claim for pool filter on July 27th. Select Home Warranty technician came out 5 days later on 08/01. Technician submitted the diagnosis to SHW on 08/06. After 27 phone calls to customer service, I decided to have the filter changed myself at a cost of $1,235.00 at the suggestion of several "customer service" agents and 3 supervisors. After 4 weeks of nothing but aggravation, they offered me $100.00 and said have a nice day. I cancelled the contract on the spot. Nothing but a scam company ..View less
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don gonzales, Lancaster, CA
On Aug 20, 2020
I wouldn't do business with them they trick you into signing up long term. You can't file claims for 60 days. But their full refund policy is only 30 days. Then they deny your requests telling you it's a maintenance item so it's not even covered. Then you cancel your policy then they get you on a $75 cancellation policy plus a per day charge. I won't even bother trying you will end up wasting your money ..Read Full Review
I wouldn't do business with them they trick you into signing up long term. You can't file claims for 60 days. But their full refund policy is only 30 days. Then they deny your requests telling you it's a maintenance item so it's not even covered. Then you cancel your policy then they get you on a $75 cancellation policy plus a per day charge. I won't even bother trying you will end up wasting your money and will be frustrated. ..View less
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Marty, Oklahoma City, OK
On Aug 13, 2020
I had a terrible experience with Select Home Warranty. The did not send a repair tech to make the repair and they would not authorize me to have repairs made by a licensed repairman. This went on for months. I cannot believe they treat customers like they have treated me.
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Audrey Wise, Oviedo, FL
On Aug 13, 2020
Customer Service is terrible. We live in Florida and our AC went out we were assigned a technician who came out and diagnose everything. He sent the diagnosis that day and 3 times the next day. They kept saying they never received it. We had to stay in a hotel for 3 days. We are still waiting on them to tell us if they approve or deny the service. I wish I could give them no stars. Literally a SCAM! I ca ..Read Full Review
Customer Service is terrible. We live in Florida and our AC went out we were assigned a technician who came out and diagnose everything. He sent the diagnosis that day and 3 times the next day. They kept saying they never received it. We had to stay in a hotel for 3 days. We are still waiting on them to tell us if they approve or deny the service. I wish I could give them no stars. Literally a SCAM! I can't believe anyone would recommend them! ..View less
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On Oct 02, 2020
The consumer had multiple claims filed during their warranty term. All of the consumers claim determinations were made in accordance to their warranty terms and conditions. They have been serviced accordingly.