Brent Roggow, North Platte, NE
On Feb 15, 2021
TERRIBLE RESPONSE TIME AND SERVICE!!!
Garage door opener went out and tried to file a claim. Said they couldn't find anyone to get me a servicing dealer. What ? That's what I called you for. They told me to find one and they would reimburse me the bill. But...I had to have the dealer call them for approval and then they send me an email . Unbelieveable....now after the door company finally got ahold of ..Read Full Review
TERRIBLE RESPONSE TIME AND SERVICE!!!
Garage door opener went out and tried to file a claim. Said they couldn't find anyone to get me a servicing dealer. What ? That's what I called you for. They told me to find one and they would reimburse me the bill. But...I had to have the dealer call them for approval and then they send me an email . Unbelieveable....now after the door company finally got ahold of someone they said it was covered. Ah yes it is per my policy.
I will never use this company again or refer them to any of my customers. I am a licensed insurance agent!
-10 Rating
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Daniel Dixon, Burleson, TX
On Feb 02, 2021
It has been over three weeks and they still have not repaired my Toilet. I have called 22xs. They will not cover their warranty. Please do not use their home warranty service I do not want you to go through the same pain and agony. Check out BBB and you will see all 1 stars.
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Darlene Luckett, Savannah, GA
On Jan 27, 2021
I AM SO DISGUSTED WITH THIS COMPANY!! I had two claims with them. Both for my furnace and each time they couldn't provide me with a technician, so I had to find my own. Which they said was fine, as long as I let them talk to the technician, which I did. The first technician couldn't find the problem and suggested that I replace the thermostat, which I did! Then a week later, the whole unit shut down. It ..Read Full Review
I AM SO DISGUSTED WITH THIS COMPANY!! I had two claims with them. Both for my furnace and each time they couldn't provide me with a technician, so I had to find my own. Which they said was fine, as long as I let them talk to the technician, which I did. The first technician couldn't find the problem and suggested that I replace the thermostat, which I did! Then a week later, the whole unit shut down. It was 30* outside all week, at the end of the third day with no notification from them, I called them as asked about my claim. The response was.."Oh we are so sorry, we can't provide a technician for you. I said, why didn't someone contact me? Oh, I'm sorry, SOMEONE was supposed to send you an email. I called my own tech again, and he had to replace the wires in the cutoff box and charged me $667. SHW told them to preform the repairs. Four days later, I get an email stating that they would only reimburse me for a $150! Their reasoning behind it was...I couldn't provide them with 3 years of maintenance service records! Well, I bought the house 2 years ago! Never once did they mention this when I signed up and gave them my money! They also said my unit needed to be replace, and then they would still only give me $150 toward that! Now mind you the techician didn't say the unit needed to be replaced! He did suggest some replacement parts for the future, but he never mentioned that unit should be replaced at all! Of course, I was sent to an make your customer happy dept. who said the same thing $150. I see how they make their money now. So I asked them, if they would have sent their own tech out and he said my united need to be replaced right then or in the future, what would they have done? Told the tech to leave since I didn't have the records? Or if i didn't have the money for a new unit right then? I suspect they would have paid the tech, had him to repair it or just leave me without heat during the coldest days of our winter! I also asked, how would I go about disputing their findings or go through their arbitrations? He replied he had no ideal! All he could do was tell me $150, and that is what the policy said. By the way, I just got a copy of the policy right after the phone call. they NEVER sent it to me as I am still waiting on the email, that said they didn't have a tech to send out to me. There is more to this story, however this is just the highlights. This company bears your seal of approval! ..View less
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Darlene Luckett, Savannah, GA
On Jan 27, 2021
I AM SO DISGUSTED WITH THIS COMPANY!! I had two claims with them. Both for my furnace and each time they couldn't provide me with a technician, so I had to find my own. Which they said was fine, as long as I let them talk to the technician, which I did. The first technician couldn't find the problem and suggested that I replace the thermostat, which I did! Then a week later, the whole unit shut down. It ..Read Full Review
I AM SO DISGUSTED WITH THIS COMPANY!! I had two claims with them. Both for my furnace and each time they couldn't provide me with a technician, so I had to find my own. Which they said was fine, as long as I let them talk to the technician, which I did. The first technician couldn't find the problem and suggested that I replace the thermostat, which I did! Then a week later, the whole unit shut down. It was 30* outside all week, at the end of the third day with no notification from them, I called them as asked about my claim. The response was.."Oh we are so sorry, we can't provide a technician for you. I said, why didn't someone contact me? Oh, I'm sorry, SOMEONE was supposed to send you an email. I called my own tech again, and he had to replace the wires in the cutoff box and charged me $667. SHW told them to preform the repairs. Four days later, I get an email stating that they would only reimburse me for a $150! Their reasoning behind it was...I couldn't provide them with 3 years of maintenance service records! Well, I bought the house 2 years ago! Never once did they mention this when I signed up and gave them my money! They also said my unit needed to be replace, and then they would still only give me $150 toward that! Now mind you the techician didn't say the unit needed to be replaced! He did suggest some replacement parts for the future, but he never mentioned that unit should be replaced at all! Of course, I was sent to an make your customer happy dept. who said the same thing $150. I see how they make their money now. So I asked them, if they would have sent their own tech out and he said my united need to be replaced right then or in the future, what would they have done? Told the tech to leave since I didn't have the records? Or if i didn't have the money for a new unit right then? I suspect they would have paid the tech, had him to repair it or just leave me without heat during the coldest days of our winter! I also asked, how would I go about disputing their findings or go through their arbitrations? He replied he had no ideal! All he could do was tell me $150, and that is what the policy said. By the way, I just got a copy of the policy right after the phone call. they NEVER sent it to me as I am still waiting on the email, that said they didn't have a tech to send out to me. There is more to this story, however this is just the highlights. This company bears your seal of approval! ..View less
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Stephen Kraus, Clayton, NC
On Jan 13, 2021
Perhaps if you live in a city or major metropolitan area, your experience may be different. From what I can tell, the policy cleverly excludes everything imaginable. It's so broadly worded in some areas and in others, excludes virtually anything that might break. We all know that the sales process makes it so we feel comfortable enough not to read through pages and pages of a contract.
Furthermore, e ..Read Full Review
Perhaps if you live in a city or major metropolitan area, your experience may be different. From what I can tell, the policy cleverly excludes everything imaginable. It's so broadly worded in some areas and in others, excludes virtually anything that might break. We all know that the sales process makes it so we feel comfortable enough not to read through pages and pages of a contract.
Furthermore, every time I have called about anything that actually was covered, they don't have any contractors that work on those systems so it is up to the home owner to coordinate, get authorization, pay out of pocket direct to the contractor, and then submit paperwork to Select for reimbursement - which is essentially part of what you are paying for but not getting.
There is no way to know what you are getting prior to signing up but contractors all grumble they are not getting paid enough by home warranty companies and payments are delayed so only those contractors just starting out or who don't have enough customers because they have bad reputations or don't manage their business well, that are sub-contractors.
The business model itself seems faulty and prone to dissatisfied customers due to either non-existent or sub-par performance making it appear to be a legal scam, something very common in the US with no consumer protections. Lastly, like all companies looking to squeeze every last cent of profit, customer service is done in the Philippines and they are trained to be polite but ineffective and are very difficult to understand. ..View less
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Jane Moore, Enid, OK
On Jan 11, 2021
I bought my disabled sister Select home warranty (her zip). She has no computer so twice I requested they send her a paper contract. Never happened. First claim was blinking electrical lights. After several days they couldn't find anyone to work for them. We found our own technician and paid him. The electrician said he won't work for them cause he doesn't get paid or its real late. It took me mon ..Read Full Review
I bought my disabled sister Select home warranty (her zip). She has no computer so twice I requested they send her a paper contract. Never happened. First claim was blinking electrical lights. After several days they couldn't find anyone to work for them. We found our own technician and paid him. The electrician said he won't work for them cause he doesn't get paid or its real late. It took me months to get reimbursed. Recent claim was 1-1-2021. Her refrigerator died. I got on two call backs 1-5-2021 to check on claim and was never called back. They sent me an email on 1-7-2021 stating they couldn't find anyone and to get our own technician. So she was without a frig 7 days. I could have found one in a day on my own! I would never sign up with them again. They are not reliable and no one wants to work with them! ..View less
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Richard W Caldwell, Enola, PA
On Jan 08, 2021
Absolutely the worst Company I've ever had to deal with...I enrolled in the Platinum Program and they never call you...you always have to call them and when you do call their call center I was connected to the Philippines and they were totally worthless. I do not recommend this company to even my worst enemy...they will frustrate you more than you can ever imagine.
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Michele, Monroe Township, NJ
On Dec 29, 2020
I called to open up a claim 2 weeks ago when my refrigerator broke.I explained how I had a 6 month baby in the house and I needed help ASAP. After a week and 2 days when they decided to tell me that they didn’t have anyone to come service it I was told I could purchase a new refrigerator ( but could not tell me how much I could spend) I did. I was told to submit the receipt and 24 hours later I rec ..Read Full Review
I called to open up a claim 2 weeks ago when my refrigerator broke.I explained how I had a 6 month baby in the house and I needed help ASAP. After a week and 2 days when they decided to tell me that they didn’t have anyone to come service it I was told I could purchase a new refrigerator ( but could not tell me how much I could spend) I did. I was told to submit the receipt and 24 hours later I received an email stating being I did not have the broken refrigerator diagnosed they were not reimbursing me. This is the worst company not that I have ever dealt with but the worst company I have ever heard of. The customer service team gives you such a hard time to get a manager on the phone and then the managers say they will call you back and never do. Save your money and go somewhere else ..View less
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Johnna, Saint Petersburg, FL
On Dec 21, 2020
Yet again I made the mistake of thinking a home warranty company was a legit business. It's a scam and this company is no better than the last. When making a claim they conveniently "don't have any technicians in the area" and want you to find your own and pay out of pocket in the hopes that they will reimburse you. Calling customer service is a joke and they argue with you and place you on hol ..Read Full Review
Yet again I made the mistake of thinking a home warranty company was a legit business. It's a scam and this company is no better than the last. When making a claim they conveniently "don't have any technicians in the area" and want you to find your own and pay out of pocket in the hopes that they will reimburse you. Calling customer service is a joke and they argue with you and place you on hold never to return. Do yourself a favor and don't waste your money or time! ..View less
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Jen, San Francisco, CA
On Dec 19, 2020
This is a fraudulent company that refuses to honor their own policy. They sell you a policy that explicitly says the damage to a system is covered and then chooses to ignore the words of their own policy when the claim becomes too expensive for them!
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Christy Dukes, Tinley Park, IL
On Dec 15, 2020
Terrible experience. Fraudulent company. Company denied my claim after they approved it and after I paid it. I submitted a reimbursement and that's when they told me my claim was denied. I had the worst experience with them and still no justice. I am filing several complaints with Attorney General and others.
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Nathan Woodward, Elk Grove, CA
On Dec 15, 2020
I have made two claims with SHW. The most recent one, my heater broke in the middle of winter. SHW says they will not cover it because I can't provide 3 years of maintenance records, even though their FAQs say "We cover items that are in good working
condition at the time you purchase the plan and properly maintained." I purchased the plan less than 6 months ago and can show the unit was in ..Read Full Review
I have made two claims with SHW. The most recent one, my heater broke in the middle of winter. SHW says they will not cover it because I can't provide 3 years of maintenance records, even though their FAQs say "We cover items that are in good working
condition at the time you purchase the plan and properly maintained." I purchased the plan less than 6 months ago and can show the unit was in good working condition and properly maintained. I repeatedly asked them what documentation they needed and they said I provided everything, but still denied this claim. The whole repair is over $2000 and they are offering to cover $150 of it. The first call was similarly handled. Do not purchase from this company. ..View less
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SHAMEER KHAN, Sacramento, CA
On Dec 14, 2020
Absolute Garbage of a company. DO not sign with them. Read the contract on reimbursement.
Its based on the depreciated value of the item you are claiming. So if you have a refrigerator that's broken, they will at most cover only upto $300 if you are lucky. Its usually $95.00 or $185.00.
Customer service is a joke. You can only cancel within 30 days of purchasing the home warranty. After that there is ..Read Full Review
Absolute Garbage of a company. DO not sign with them. Read the contract on reimbursement.
Its based on the depreciated value of the item you are claiming. So if you have a refrigerator that's broken, they will at most cover only upto $300 if you are lucky. Its usually $95.00 or $185.00.
Customer service is a joke. You can only cancel within 30 days of purchasing the home warranty. After that there is a $75 dollar fee for cancelling plus other fees and prorated amount.
STAY AWAY. THIS COMPANY IS TOXIC. ..View less
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Carlos Cardo, Chesapeake, VA
On Dec 09, 2020
Have a refrigerator that does not defrost and now will not cool at all problem called Select Home Warranty and a contractor was assigned. This contractor would text me the night before for the appt which we cannot adjust our jobs for the next day overnight, I text back no answer this has gone on for a month. Called Select and they said we missed 4 appts. Of course I told them we can't schedule for next d ..Read Full Review
Have a refrigerator that does not defrost and now will not cool at all problem called Select Home Warranty and a contractor was assigned. This contractor would text me the night before for the appt which we cannot adjust our jobs for the next day overnight, I text back no answer this has gone on for a month. Called Select and they said we missed 4 appts. Of course I told them we can't schedule for next day when we also work. They said they would prioritize our situation to get us another contractor. We have been waiting going on day 2. I called and asked if assigning a contractor is regularly 1-2 days, and we are prioritized why is it still 1-2 days. That is not a priority, that is the same. Will not allow like most other warranties to get my own contractor and get reimbursed. ..View less
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Richard Sturges, Spring Hill, TN
On Dec 07, 2020
We filed a claim on September 13, 2020 and to date we have been told to find our own Tech, pay for the full repair and submit for review and possible reimbursement.
I suspect the reason they can't find techs is because they don't pay them promptly.
This company makes a lot of promises they know are not true. Dishonesty is their standard of doing business.
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Paul Ryan Caddali, Virginia Beach, VA
On Nov 25, 2020
I ordered my policy with Select Home Warranty yesterday 24 Nov2020 and I got the Platinum VIP product.... the agent told me I will get a copy of my policy in my email within 30 minutes... An hour later- NOTHING!. I checked my email the following morning NOTHING... I called 25Nov2020 at 1230 verified my email and yet again was told that I will received my policy in 20-30 minutes... Guess what??? NOTHING.. ..Read Full Review
I ordered my policy with Select Home Warranty yesterday 24 Nov2020 and I got the Platinum VIP product.... the agent told me I will get a copy of my policy in my email within 30 minutes... An hour later- NOTHING!. I checked my email the following morning NOTHING... I called 25Nov2020 at 1230 verified my email and yet again was told that I will received my policy in 20-30 minutes... Guess what??? NOTHING... 5 hours later 1730 I called again... I told the agent that I have been waiting for my policy since buying it and then the guy put me on hold for 10 minutes!!! then a different guy answered later and asked what I need?? At this time I was furious and mentioned that it is unacceptable for the a customer that just recently bought a policy to have all of this round arounds... VIP client you said??? It does not seem like it.. Then the agent said "You know you can just go online and print your policy right?" well Einstein I dont have any information at all... No policy number or so on.... Well if I cant get any policy sent to me on my first day with this company... Imagine what will it be for work orders??? I just don't get it!!! Calling again tomorrow to cancel my policy... Oh yes! the agent even said "well even though you cancel it today, it will not get process until tomorrow since that department is gone" and then click... Hope this help future buyers of Home warranty.. ..View less
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Randy campbell, Stuart, FL
On Nov 23, 2020
I contacted Select Home Warranty company to get my A/C unit repaired. I first claim in 3 yrs with this outfit.
They said someone would get back to me in 24-48 hrs to schedule a repair. Already slept overnite in 85 degree heat with the unit broken and told Customer Service Dept that this wait is not acceptable and that I needed it repaired with in the next 24 hours. They said it was okay to use a local c ..Read Full Review
I contacted Select Home Warranty company to get my A/C unit repaired. I first claim in 3 yrs with this outfit.
They said someone would get back to me in 24-48 hrs to schedule a repair. Already slept overnite in 85 degree heat with the unit broken and told Customer Service Dept that this wait is not acceptable and that I needed it repaired with in the next 24 hours. They said it was okay to use a local contractor to perform the repairs. I did contact someone and they came out that afternoon. The first repairman said my unit was 18 hrs old and should really be replaced and quoted me a price of $4995 to replace it. I declined. The second technician came out and fixed the problem. I submitted the invoice to the the Warranty Company for $320 and they denied me .. because the said I didn’t get preauthorization for the repair. I tried to get this problem resolved at higher levels .. but for the same song and dance from them. What a scammer this Company is ... they try to find any excuse not to pay for a covered repair... I guess I should have gotten a pre- authorization from the first repairman to replace the unit so they would have paid me $2000 reimbursement!! But I am sure they would have any excuse to get out of paying that one too. STAY AWAY FROM THIS COMPANY !!!
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Randy campbell, Stuart, FL
On Nov 23, 2020
I contacted Select Home Warranty company to get my A/C unit repaired. I first claim in 3 yrs with this outfit.
They said someone would get back to me in 24-48 hrs to schedule a repair. Already slept overnite in 85 degree heat with the unit broken and told Customer Service Dept that this wait is not acceptable and that I needed it repaired with in the next 24 hours. They said it was okay to use a local c ..Read Full Review
I contacted Select Home Warranty company to get my A/C unit repaired. I first claim in 3 yrs with this outfit.
They said someone would get back to me in 24-48 hrs to schedule a repair. Already slept overnite in 85 degree heat with the unit broken and told Customer Service Dept that this wait is not acceptable and that I needed it repaired with in the next 24 hours. They said it was okay to use a local contractor to perform the repairs. I did contact someone and they came out that afternoon. The first repairman said my unit was 18 hrs old and should really be replaced and quoted me a price of $4995 to replace it. I declined. The second technician came out and fixed the problem. I submitted the invoice to the the Warranty Company for $320 and they denied me .. because the said I didn’t get preauthorization for the repair. I tried to get this problem resolved at higher levels .. but for the same song and dance from them. What a scammer this Company is ... they try to find any excuse not to pay for a covered repair... I guess I should have gotten a pre- authorization from the first repairman to replace the unit so they would have paid me $2000 reimbursement!! But I am sure they would have any excuse to get out of paying that one too. STAY AWAY FROM THIS COMPANY !!!
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Jennifer, Missouri City, TX
On Nov 18, 2020
Nothing is covered by this warranty. There is a TON of unusual fine print. If it’s not visible, it’s not covered. Plumbing leak in the wall- forget it. The plumber can’t see through the wall so it’s not covered. Appliance repair can be determined to be not cost effective and they’ll just pay you what they feel is fair. Issue caused by sediment, hard water, etc - not covered. ..Read Full Review
Nothing is covered by this warranty. There is a TON of unusual fine print. If it’s not visible, it’s not covered. Plumbing leak in the wall- forget it. The plumber can’t see through the wall so it’s not covered. Appliance repair can be determined to be not cost effective and they’ll just pay you what they feel is fair. Issue caused by sediment, hard water, etc - not covered. Power surge - not covered. Not only does the problem have to be visible and out in the open, also has to be within the 4 walls of your house. Breaker box outside? You guessed it - not covered. Wouldn’t even cover replacement of an electrical outlet because the wires weren’t visible. Of course! Electrical wires don’t hang freely in a home that’s up to code. ..View less
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Joan Paszek, Okatie, SC
On Nov 18, 2020
Worst ever and I have had other companies in other states with no problems. Select told me to get my own repairman and then told me the part on my 7 year old fridge was not covered. $150repair charge and no reimbursement. Dishwasher same thing. Not covered. Terrible phone operators. All you hear is I apologize but that is not covered.
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On Jan 08, 2021
The consumers claim determination was made in accordance to their warranty terms and conditions. They have been serviced and reimbursed accordingly.