Stephen Kraus, Clayton, NC
On Jan 13, 2021
Perhaps if you live in a city or major metropolitan area, your experience may be different. From what I can tell, the policy cleverly excludes everything imaginable. It's so broadly worded in some areas and in others, excludes virtually anything that might break. We all know that the sales process makes it so we feel comfortable enough not to read through pages and pages of a contract.
Furthermore, e ..Read Full Review
Perhaps if you live in a city or major metropolitan area, your experience may be different. From what I can tell, the policy cleverly excludes everything imaginable. It's so broadly worded in some areas and in others, excludes virtually anything that might break. We all know that the sales process makes it so we feel comfortable enough not to read through pages and pages of a contract.
Furthermore, every time I have called about anything that actually was covered, they don't have any contractors that work on those systems so it is up to the home owner to coordinate, get authorization, pay out of pocket direct to the contractor, and then submit paperwork to Select for reimbursement - which is essentially part of what you are paying for but not getting.
There is no way to know what you are getting prior to signing up but contractors all grumble they are not getting paid enough by home warranty companies and payments are delayed so only those contractors just starting out or who don't have enough customers because they have bad reputations or don't manage their business well, that are sub-contractors.
The business model itself seems faulty and prone to dissatisfied customers due to either non-existent or sub-par performance making it appear to be a legal scam, something very common in the US with no consumer protections. Lastly, like all companies looking to squeeze every last cent of profit, customer service is done in the Philippines and they are trained to be polite but ineffective and are very difficult to understand. ..View less
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Richard W Caldwell, Enola, PA
On Jan 08, 2021
Absolutely the worst Company I've ever had to deal with...I enrolled in the Platinum Program and they never call you...you always have to call them and when you do call their call center I was connected to the Philippines and they were totally worthless. I do not recommend this company to even my worst enemy...they will frustrate you more than you can ever imagine.
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Michele, Monroe Township, NJ
On Dec 29, 2020
I called to open up a claim 2 weeks ago when my refrigerator broke.I explained how I had a 6 month baby in the house and I needed help ASAP. After a week and 2 days when they decided to tell me that they didn’t have anyone to come service it I was told I could purchase a new refrigerator ( but could not tell me how much I could spend) I did. I was told to submit the receipt and 24 hours later I rec ..Read Full Review
I called to open up a claim 2 weeks ago when my refrigerator broke.I explained how I had a 6 month baby in the house and I needed help ASAP. After a week and 2 days when they decided to tell me that they didn’t have anyone to come service it I was told I could purchase a new refrigerator ( but could not tell me how much I could spend) I did. I was told to submit the receipt and 24 hours later I received an email stating being I did not have the broken refrigerator diagnosed they were not reimbursing me. This is the worst company not that I have ever dealt with but the worst company I have ever heard of. The customer service team gives you such a hard time to get a manager on the phone and then the managers say they will call you back and never do. Save your money and go somewhere else ..View less
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Jen, San Francisco, CA
On Dec 19, 2020
This is a fraudulent company that refuses to honor their own policy. They sell you a policy that explicitly says the damage to a system is covered and then chooses to ignore the words of their own policy when the claim becomes too expensive for them!
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Christy Dukes, Tinley Park, IL
On Dec 15, 2020
Terrible experience. Fraudulent company. Company denied my claim after they approved it and after I paid it. I submitted a reimbursement and that's when they told me my claim was denied. I had the worst experience with them and still no justice. I am filing several complaints with Attorney General and others.
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Nathan Woodward, Elk Grove, CA
On Dec 15, 2020
I have made two claims with SHW. The most recent one, my heater broke in the middle of winter. SHW says they will not cover it because I can't provide 3 years of maintenance records, even though their FAQs say "We cover items that are in good working
condition at the time you purchase the plan and properly maintained." I purchased the plan less than 6 months ago and can show the unit was in ..Read Full Review
I have made two claims with SHW. The most recent one, my heater broke in the middle of winter. SHW says they will not cover it because I can't provide 3 years of maintenance records, even though their FAQs say "We cover items that are in good working
condition at the time you purchase the plan and properly maintained." I purchased the plan less than 6 months ago and can show the unit was in good working condition and properly maintained. I repeatedly asked them what documentation they needed and they said I provided everything, but still denied this claim. The whole repair is over $2000 and they are offering to cover $150 of it. The first call was similarly handled. Do not purchase from this company. ..View less
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SHAMEER KHAN, Sacramento, CA
On Dec 14, 2020
Absolute Garbage of a company. DO not sign with them. Read the contract on reimbursement.
Its based on the depreciated value of the item you are claiming. So if you have a refrigerator that's broken, they will at most cover only upto $300 if you are lucky. Its usually $95.00 or $185.00.
Customer service is a joke. You can only cancel within 30 days of purchasing the home warranty. After that there is ..Read Full Review
Absolute Garbage of a company. DO not sign with them. Read the contract on reimbursement.
Its based on the depreciated value of the item you are claiming. So if you have a refrigerator that's broken, they will at most cover only upto $300 if you are lucky. Its usually $95.00 or $185.00.
Customer service is a joke. You can only cancel within 30 days of purchasing the home warranty. After that there is a $75 dollar fee for cancelling plus other fees and prorated amount.
STAY AWAY. THIS COMPANY IS TOXIC. ..View less
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Carlos Cardo, Chesapeake, VA
On Dec 09, 2020
Have a refrigerator that does not defrost and now will not cool at all problem called Select Home Warranty and a contractor was assigned. This contractor would text me the night before for the appt which we cannot adjust our jobs for the next day overnight, I text back no answer this has gone on for a month. Called Select and they said we missed 4 appts. Of course I told them we can't schedule for next d ..Read Full Review
Have a refrigerator that does not defrost and now will not cool at all problem called Select Home Warranty and a contractor was assigned. This contractor would text me the night before for the appt which we cannot adjust our jobs for the next day overnight, I text back no answer this has gone on for a month. Called Select and they said we missed 4 appts. Of course I told them we can't schedule for next day when we also work. They said they would prioritize our situation to get us another contractor. We have been waiting going on day 2. I called and asked if assigning a contractor is regularly 1-2 days, and we are prioritized why is it still 1-2 days. That is not a priority, that is the same. Will not allow like most other warranties to get my own contractor and get reimbursed. ..View less
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Richard Sturges, Spring Hill, TN
On Dec 07, 2020
We filed a claim on September 13, 2020 and to date we have been told to find our own Tech, pay for the full repair and submit for review and possible reimbursement.
I suspect the reason they can't find techs is because they don't pay them promptly.
This company makes a lot of promises they know are not true. Dishonesty is their standard of doing business.
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Paul Ryan Caddali, Virginia Beach, VA
On Nov 25, 2020
I ordered my policy with Select Home Warranty yesterday 24 Nov2020 and I got the Platinum VIP product.... the agent told me I will get a copy of my policy in my email within 30 minutes... An hour later- NOTHING!. I checked my email the following morning NOTHING... I called 25Nov2020 at 1230 verified my email and yet again was told that I will received my policy in 20-30 minutes... Guess what??? NOTHING.. ..Read Full Review
I ordered my policy with Select Home Warranty yesterday 24 Nov2020 and I got the Platinum VIP product.... the agent told me I will get a copy of my policy in my email within 30 minutes... An hour later- NOTHING!. I checked my email the following morning NOTHING... I called 25Nov2020 at 1230 verified my email and yet again was told that I will received my policy in 20-30 minutes... Guess what??? NOTHING... 5 hours later 1730 I called again... I told the agent that I have been waiting for my policy since buying it and then the guy put me on hold for 10 minutes!!! then a different guy answered later and asked what I need?? At this time I was furious and mentioned that it is unacceptable for the a customer that just recently bought a policy to have all of this round arounds... VIP client you said??? It does not seem like it.. Then the agent said "You know you can just go online and print your policy right?" well Einstein I dont have any information at all... No policy number or so on.... Well if I cant get any policy sent to me on my first day with this company... Imagine what will it be for work orders??? I just don't get it!!! Calling again tomorrow to cancel my policy... Oh yes! the agent even said "well even though you cancel it today, it will not get process until tomorrow since that department is gone" and then click... Hope this help future buyers of Home warranty.. ..View less
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Randy campbell, Stuart, FL
On Nov 23, 2020
I contacted Select Home Warranty company to get my A/C unit repaired. I first claim in 3 yrs with this outfit.
They said someone would get back to me in 24-48 hrs to schedule a repair. Already slept overnite in 85 degree heat with the unit broken and told Customer Service Dept that this wait is not acceptable and that I needed it repaired with in the next 24 hours. They said it was okay to use a local c ..Read Full Review
I contacted Select Home Warranty company to get my A/C unit repaired. I first claim in 3 yrs with this outfit.
They said someone would get back to me in 24-48 hrs to schedule a repair. Already slept overnite in 85 degree heat with the unit broken and told Customer Service Dept that this wait is not acceptable and that I needed it repaired with in the next 24 hours. They said it was okay to use a local contractor to perform the repairs. I did contact someone and they came out that afternoon. The first repairman said my unit was 18 hrs old and should really be replaced and quoted me a price of $4995 to replace it. I declined. The second technician came out and fixed the problem. I submitted the invoice to the the Warranty Company for $320 and they denied me .. because the said I didn’t get preauthorization for the repair. I tried to get this problem resolved at higher levels .. but for the same song and dance from them. What a scammer this Company is ... they try to find any excuse not to pay for a covered repair... I guess I should have gotten a pre- authorization from the first repairman to replace the unit so they would have paid me $2000 reimbursement!! But I am sure they would have any excuse to get out of paying that one too. STAY AWAY FROM THIS COMPANY !!!
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Randy campbell, Stuart, FL
On Nov 23, 2020
I contacted Select Home Warranty company to get my A/C unit repaired. I first claim in 3 yrs with this outfit.
They said someone would get back to me in 24-48 hrs to schedule a repair. Already slept overnite in 85 degree heat with the unit broken and told Customer Service Dept that this wait is not acceptable and that I needed it repaired with in the next 24 hours. They said it was okay to use a local c ..Read Full Review
I contacted Select Home Warranty company to get my A/C unit repaired. I first claim in 3 yrs with this outfit.
They said someone would get back to me in 24-48 hrs to schedule a repair. Already slept overnite in 85 degree heat with the unit broken and told Customer Service Dept that this wait is not acceptable and that I needed it repaired with in the next 24 hours. They said it was okay to use a local contractor to perform the repairs. I did contact someone and they came out that afternoon. The first repairman said my unit was 18 hrs old and should really be replaced and quoted me a price of $4995 to replace it. I declined. The second technician came out and fixed the problem. I submitted the invoice to the the Warranty Company for $320 and they denied me .. because the said I didn’t get preauthorization for the repair. I tried to get this problem resolved at higher levels .. but for the same song and dance from them. What a scammer this Company is ... they try to find any excuse not to pay for a covered repair... I guess I should have gotten a pre- authorization from the first repairman to replace the unit so they would have paid me $2000 reimbursement!! But I am sure they would have any excuse to get out of paying that one too. STAY AWAY FROM THIS COMPANY !!!
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Jennifer, Missouri City, TX
On Nov 18, 2020
Nothing is covered by this warranty. There is a TON of unusual fine print. If it’s not visible, it’s not covered. Plumbing leak in the wall- forget it. The plumber can’t see through the wall so it’s not covered. Appliance repair can be determined to be not cost effective and they’ll just pay you what they feel is fair. Issue caused by sediment, hard water, etc - not covered. ..Read Full Review
Nothing is covered by this warranty. There is a TON of unusual fine print. If it’s not visible, it’s not covered. Plumbing leak in the wall- forget it. The plumber can’t see through the wall so it’s not covered. Appliance repair can be determined to be not cost effective and they’ll just pay you what they feel is fair. Issue caused by sediment, hard water, etc - not covered. Power surge - not covered. Not only does the problem have to be visible and out in the open, also has to be within the 4 walls of your house. Breaker box outside? You guessed it - not covered. Wouldn’t even cover replacement of an electrical outlet because the wires weren’t visible. Of course! Electrical wires don’t hang freely in a home that’s up to code. ..View less
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Joan Paszek, Okatie, SC
On Nov 18, 2020
Worst ever and I have had other companies in other states with no problems. Select told me to get my own repairman and then told me the part on my 7 year old fridge was not covered. $150repair charge and no reimbursement. Dishwasher same thing. Not covered. Terrible phone operators. All you hear is I apologize but that is not covered.
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jason harkness, Dixon, CA
On Nov 18, 2020
We bought a home warranty 2 months ago from select and recently tried to get our broken garage door motor looked at, but was immediately sent a denial email stating that we said something to the effect of needing the whole unit replaced (which we didn't) and that it's something to do with a remote control that disqualified the claim (which it is controlled by a wall switch) . Seems like they are quick to ..Read Full Review
We bought a home warranty 2 months ago from select and recently tried to get our broken garage door motor looked at, but was immediately sent a denial email stating that we said something to the effect of needing the whole unit replaced (which we didn't) and that it's something to do with a remote control that disqualified the claim (which it is controlled by a wall switch) . Seems like they are quick to deny for any reason after they get your fiveeightyfive$$$ ..View less
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Shane Anderson, Glen Burnie, MD
On Nov 10, 2020
Is there a way to put a negative number on this company? Select Home Warranty are Scammers. I had an AC unit go out and was told that they do not cover electrical and mechanical failures. I argued with the customer Service Rep for at least an hour. Repair cost was $75 for a tech that never showed, $719.00 for the repair and 5 days of hotels that I had to pay so my tenants could stay cool. He then told me ..Read Full Review
Is there a way to put a negative number on this company? Select Home Warranty are Scammers. I had an AC unit go out and was told that they do not cover electrical and mechanical failures. I argued with the customer Service Rep for at least an hour. Repair cost was $75 for a tech that never showed, $719.00 for the repair and 5 days of hotels that I had to pay so my tenants could stay cool. He then told me if I bought a new unit they would cover it. WTF !!!! When I canceled the service for a refund was told it would take 3 to 4 week for payment it has now been 4 weeks. Each time I call Check is in the mail. WORST COMPANY EVER !!!!!!! STAY AWAY THEY ARE SCAMMERS !!!!!!!!! ..View less
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Alan W, Cleveland, OH
On Nov 09, 2020
Scammed me, refused to pay for heater repair and used the "pre-existing condition" excuse even though heater was working fine before that. They never even asked me any questions about it, and instead they went straight to pre-existing condition excuse. I made a YouTube video about these scammers and what they did to me. Just search "Select Home Warranty reviews" on YouTube. Do not ..Read Full Review
Scammed me, refused to pay for heater repair and used the "pre-existing condition" excuse even though heater was working fine before that. They never even asked me any questions about it, and instead they went straight to pre-existing condition excuse. I made a YouTube video about these scammers and what they did to me. Just search "Select Home Warranty reviews" on YouTube. Do not buy. ..View less
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Golam Sorowar, Woodbridge, VA
On Nov 02, 2020
This company is a scam. They will offer you low service fee and low monthly payment but they send a contractor, they will charge a very high price. And, the company will cover portion of that. One time, I had issue with my toilet, it was a minor issue. They sent a contractor, who said it would cost 350 and warranty company only covers 100 dollars. The rest I had a pay out of my pocket. Plus, their custom ..Read Full Review
This company is a scam. They will offer you low service fee and low monthly payment but they send a contractor, they will charge a very high price. And, the company will cover portion of that. One time, I had issue with my toilet, it was a minor issue. They sent a contractor, who said it would cost 350 and warranty company only covers 100 dollars. The rest I had a pay out of my pocket. Plus, their customer service is worst. They don’t even speak English it’s hard to understand. They can’t even explain the coverage. I will definitely not recommend this company ..View less
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Ron Cohen, Yucca Valley, CA
On Oct 28, 2020
I was not happy in repairing the refrigerator at my rental at 8585 Great House LN, Yucca Valley, CA 92284. SHW was called on Oct 8, 2020 and told that both the compressors were not working for either the freezer or refrigerator portion of our 48" Samsung Refrigerator. Someone finally showed up on Oct 22, 2020. The technician immediately told the renters he did not work on "sealed systems&quo ..Read Full Review
I was not happy in repairing the refrigerator at my rental at 8585 Great House LN, Yucca Valley, CA 92284. SHW was called on Oct 8, 2020 and told that both the compressors were not working for either the freezer or refrigerator portion of our 48" Samsung Refrigerator. Someone finally showed up on Oct 22, 2020. The technician immediately told the renters he did not work on "sealed systems" which the renters did not understand. They paid him $75.00. I called on Oct 27, 2020 to find out that sealed systems are not covered. Later I also found out that "sealed systems" means the compressor units. In checking with other home warranties, they make no such exclusion. I believe that I was improperly bated into believing that the home warranty from SHW would fix issues. The other issue with the refrigerator, the water line needing replacement, was not even attempted. Not a happy customer.. ..View less
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M Reeves, Victorville, CA
On Oct 27, 2020
*DO NOT PURCHASE* I bought a policy - The Platinum Package. Called on 10-25-20, received Claim Number. Have not heard from anyone, so called back on 10-26-20, held for 10 minutes only to be told my Platinum Package does not cover the Ice Maker on my Fridge—I needed to have purchased Ice Maker coverage as an add-on to this Platinum Package. I was never told I would have to purchase add-on’s se ..Read Full Review
*DO NOT PURCHASE* I bought a policy - The Platinum Package. Called on 10-25-20, received Claim Number. Have not heard from anyone, so called back on 10-26-20, held for 10 minutes only to be told my Platinum Package does not cover the Ice Maker on my Fridge—I needed to have purchased Ice Maker coverage as an add-on to this Platinum Package. I was never told I would have to purchase add-on’s separately. I was told this was a great plan. I will also be reporting to Consumer Protection Bureau and Better Business Bureau. What a rip-off!!! ..View less
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On Jan 08, 2021
The consumers claim determination was made in accordance to their warranty terms and conditions. They have been serviced and reimbursed accordingly.