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Last updated: October 26, 2021

SELECT HOME WARRANTY REVIEW

Select Home Warranty has been in the home warranty industry since 2012 and is headquartered in New Jersey. They have managed to climb to a leading position by offering quality services. They have three home warranty plans that cover the major systems and appliances of your household.

Select’s coverage not only extends over single family homes but also on multi-unit dwellings and condos. With presence across most US states and offerings for all segments of customers needing home appliance protection, SHW makes for a viable and comprehensive option.

Pros

Limited-time free roof coverage available with all plans
Extensive and experienced contractor network
Participates in HomeWarrantyReviews’ Complaint Resolution Program
$100 off on any plan & 30-Day free trial

Cons

Service not available in all states
Electronics plan not available
30-Day waiting period

4,392 Reviews

Premium

$299 - $499

Deductible

$60

Coverage Limits

$1.5K

BBB Rating

Active States

Complaint Resolution Program

Yes

844-935-0363

$500

Estimated Appliance Coverage

$2,000

Estimated System Coverage

No. Of Active States

Yes

Complaint Resolution Program

SELECT HOME WARRANTY PLANS

The system and appliance coverage afforded by the plans are as follows:

The Bronze Care: Covers 8 major appliances like a built-in-microwave, garbage disposal, refrigerator, dishwasher, etc.
The Gold Care: Covers 6 major home systems like the HVAC system, electrical and plumbing systems, water heater, and ductwork
The Platinum Care: Covers the broadest range of systems and appliances with 17 items

You can get a Select Home Warranty plan without a home inspection. There is also no restriction on the age of your covered appliances. Customers should note that coverage begins 30 days after signing up for the home warranty plan.

Select Home Warranty also offers Realtor benefits for real estate agents. These advantages can be incredibly beneficial to all parties involved in the home selling process.

SELECT HOME WARRANTY PRICES & COVERAGE

The cost of Select Home Warranty’s plans match the industry average and may range between $429-$499. Every month, you can expect to pay anywhere between $40-$100, depending on the plan you pick, the size of your home, your location, and other factors.

The deductible for warranty coverage ranges between $60-$75, based on your state of residence. Currently, SHW is offering a discount of $100 on all their plans. Select Home Warranty plans now come with two extra months of coverage for free and a 30 day free trial. The coverage reduces the repair and replacement cost of covered devices. The coverage kicks in after a 30-day waiting period.

Platinum Care

Plumbing (including stoppages)
Electrical System
Water Heater
Garbage Disposal
Ceiling Fans
Refrigerator
Oven / Range / Stove / Cooktop
Washers
Dryers
Dishwasher
Built-in Microwave Oven
Garage Door Opener
Air Conditioning System
Heating System
Ductwork

Gold Care

Plumbing (including stoppages)
Electrical System
Water Heater
Heating System
Air Conditioning System
Ductwork

Bronze Care

Garbage Disposal
Refrigerator
Oven / Range / Stove / Cooktop
Washers
Dryers
Dishwasher
Built-in Microwave Oven

Additional Coverage

Select Home Warranty offers customers several different items under the Additional Coverage option. The devices mentioned below get covered under the company’s add-on policy.

Plumbing and Lighting Fixtures
Stand Alone Freezer
Limited Roof Leak
Lawn Sprinkler System
Pool and Spa Equipment
Septic System Coverage
Well Pump
Refrigerator’s Ice Maker
Sump Pump
Central Vacuum

SELECT HOME WARRANTY CLAIMS & CUSTOMER SERVICE

Select Home Warranty customer reviews suggest that the service offered by the company is reliable. Customers can expect support from the company at all hours, on all days without exception. You can reach out to customer service by dialing 855-267-3532 at any time as they are available 24/7. A claim for repair or replacement should be filed within three days of discovering the malfunction. Here is what you should do to file a claim:

Call Select Home Warranty's phone number or go to the website to submit your claim
Select Home Warranty will assign an independent service technician to come over and repair your system/appliance within two business days during the week and four business days over the weekend
If you want your own technician to repair your system/appliance, you must get authorization from Select Home Warranty
Select Service Call fee will have to be paid by you to the company or contractor. However, the cost of repair or replacement will be borne by them

Select Home Warranty STATES AVAILABILITY

Select HW offers services in 46 states currently. Check out the map below to know whether your state of residence is served by them.

States Covered

Corporate Office

States Not Covered

WHAT ARE THE EXCLUSIONS AND LIMITS OF SELECT HOME WARRANTY CONTRACTS?

Systems and appliances under single-family homes, individual condominium units, townhouses, modular homes, and multi-family property will be included under Select’s coverage policy.

Devices will only be treated if they are damaged due to normal wear and tear. The company will not cover devices that have been damaged by any acts of nature.

Also, Select Home Warranty won’t cover any systems and appliances with pre-existing conditions. In such cases, you will have to pay for the repair out-of-pocket.

Customers should immediately contact the company if their devices malfunction and promptly switch off the problematic devices to avoid further damage. The company will cover only those systems and appliances mentioned in the contract and will not cover the exclusions.

There is no limit on the number of service visits per year. However, there are upper limits on the repair/replacement allowance provided per system or appliance; an HVAC system e.g., has a maximum repair allowance of $2000. This means that once the value of repairs availed on the HVAC system exceeds $2000, you can't file any more claims. Till then, you can get unlimited repairs.

Patrons should note if they file a deductible and later on cancel the appointment, they will still be charged. If consumers fail to pay the deductible amount, they will not be able to file for a claim in the future, deferred until all dues are fully paid.

Technicians must have complete access to the devices while repairing or replacing them. It is the responsibility of the residents to grant full permission for the technicians to access devices.

Select Home Warranty: Worth It?

Select Home Warranty offers various benefits for customers, such as flexible pricing and payment options, great discounts, and attentive customer service. Customers who choose them can avail of unique services like coverage on mobile homes, roof leak repairs, and get in touch with them on HomeWarrantyReviews.com’s CRP system.

If you are still unsure, explore other Best Home Warranty Companies for more comparisons!

SELECT HOME WARRANTY FAQs

Can I renew my Select Home Warranty Contract?

Yes, you can renew your Select Home Warranty contract without any hassle. You will be notified before the expiration of your contract about an extension. You could opt for the same plan or upgrade to a more comprehensive plan. You just have to inform the representatives.

Is Select Home Warranty a good company?

Based on the numerous reviews received on HomeWarrantyreviews.com, patrons state that Select services can be relied upon. However, at times service calls may get disrupted due to bad weather conditions or COVID-19 restrictions. All in all, Select has a rating of 4 out of 5 stars on our platform.

Which is better, American Home Shield or Select Home Warranty?

One is a pioneer of the home warranty industry and one is a relative newcomer, yet both of these companies are popular with customers. Where American Home Shield extends coverage to more items, Select makes up for it by offering more optional items. The pricing comparison of these companies leans in favor of AHS but Select regularly runs discounts to make prices affordable.

In most aspects, both companies are neck-to-neck, so it can be tough to state the dominance of one company over the other. However, you can read our detailed comparative analysis of these two companies to know more.

Is Select Home Warranty Transferable?

You can transfer your Select Home Warranty policy if needed. All you need to do is dial 855-267-3532. Once you connect with the representative, state the reason for the transfer of ownership so that the process gets initiated at the earliest.

How Does Select Home Warranty Work?

The SHW plans provide coverage to major home systems and appliances and begin 30 days after the date of purchase of the contract and lasts for a year. If any of your covered items break down thereafter, you can file a claim with Select Home Warranty.

What Does Select Home Warranty Cover?

Select Home Warranty offers three plans to customers. The Bronze care plan covers eight appliances, the Gold care plan covers six critical home systems, and the Platinum care is their most extensive coverage plan for both systems and appliances. Select is also currently offering $100 off on all their plans and extra two months of coverage for free.

How much is the service fee for Select Home Warranty?

The trade service fee, also known as a deductible, ranges from $40-$100. This fee is to be paid when the service technician pays a visit. Always make sure to file a claim only when a covered device is malfunctioning.

How to cancel Select Home Warranty?

To cancel your Select Home Warranty policy, get in touch with customer care via phone, or send an email stating your concerns. If you would like to receive a full refund, cancel the policy within 30 days of purchasing the plan. If you cancel your policy after 30 days, you may be eligible for a refund with special permission from the company.

Does the company cover older systems and appliances?

Yes, Select Home Warranty covers older systems and appliances as long as they are in good working order when purchasing the plan. The company does not conduct any home inspection before the contract is signed. However, it is a general rule that customers must always try to keep their systems and appliances in good working condition.

Are customers eligible for any discounts?

Yes, customers are eligible for special multiple-year coverage discounts. If you want to know more about the current discounts submit a free quote.

What is offered under Select's free roof leak coverage?

Select's free roof leak coverage includes leaks only over the occupied living area of single-family homes. Coverage does not include roof replacements or patios, shingles, metallic roofs, tars, flat roofs, structural repairs, tiles, gravel, gutters, downspouts, skylights, solar heating systems, panels, and flashing satellite components, antennae, attic vents, chimney, etc.

What does my warranty cover with respect to the air conditioning unit?

Select Home Warranty plans protect the central floor air conditioning unit of the home. The covered components include condenser fan motors, compressors, transformers, thermostats, capacitors, contactors, pressure switches, thermistors, cut-in switches, condensers, start assist, defrost boards, relays, and blower motors.

Is homeowners insurance the same as a home warranty?

Not at all. Homeowners’ insurance is legally recognized as insurance meant to cover people from the liabilities of the specified events such as fire damage, loss of property, etc. A home warranty is legally a service contract, not an insurance policy. But, it does ‘insure,’ so to speak, against expensive repairs due to mechanical wearing out of home systems and appliances

How long does it take for a system or appliance to get repaired?

Usually, the company sends a service contractor within two working days on weekdays and four working days on weekends. Though these numbers may vary from case to case. The contractor gives an estimate for how long the repairs will take, which is usually under a week at most.

Can I choose my own service provider with Select Home Warranty?

Select Home Warranty schedules trade service visits and dispatches technicians to your home at your time of convenience. Unless Select has given you the approval to choose your own service provider, they will not cover such repairs.

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Select Home Warranty Reviews

Jerry Gilbert, Berryville, VA

On Sep 17, 2021

As a Realtor, I was called to ask about signing up my clients. I decided to try Select myself before suggesting any client sign up with them, as I had no other references for this company. To make a long story short, I had a three year old refrigerator freezing up things in the refrigerator side of the unit. I placed a call and was told that I should rearrange the items in the refrigerator to keep them from freezing. I let them know that I thermometer was showing the temp to be 25 degrees so rearranging would fix nothing. After multiple calls and no technician being sent to do the repairs, I took action to replace a temperature sensor myself to resolve the issue. Now that my contract is up for renewal, I have gotten over 15 calls asking for me to renew the contract. Needless to say, I have told them each time why I was not renewing based upon their poor service on the one and only service issue that I had. I would not recommend this company to anyone. ..View less

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Edward Graziosi, Surprise, AZ

On Sep 15, 2021

this is beyond a doubt the worst company i have ever dealt with I called this company 4 times 3 times i was told we dont cover that the 4th my mircowave dont work they said they wont replace it they will give me 95 dollars only if i buy a new one. so another words pay them for a service so they can keep your money without doing anything for you i dont know how they got a good rating i would rate them xxx ..Read Full Review

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Tammy Samsel, Dillsburg, PA

On Sep 14, 2021

I purchased a Select Home Warranty for my niece "Tiffany" who was moving into a new home. I knew money was tight and thought this was the perfect gift for her. If any problems came up with her appliances, furnace or central air she wouldn't have to pay any repair or replacement costs. She would only have to pay a $75 fee for a service tech to check out the problem the rest would be paid by Select Home Warranty Company. When I spoke with Leo, the SHW representative, I was told EVERYTHING would be covered from top to bottom on all items described under my Platinum Warranty Plan. I was told if the appliance could not be repaired they would replace it with a unit of similar features and capacity. Tiffany has tried to use the warranty several times and they have refused to help. There always seems to be a loophole in the warranty which allows the company to get out of paying for repairs. Below is a copy of the warranty for coverage on a refrigerator and why they are refusing to pay for repairs or replacement of her refrigerator. 6.2.1. Refrigerator. This Agreement covers one (1) refrigerator located within the kitchen of the covered home. This Agreement covers all modules, components and parts of the refrigerator necessary to the functionality of the refrigerator. (i)control boards (ii)compressor (iii)thermostats (iv)damper control (v)wire harness (vi)evaporator fan motor(vii)condenser fan moors (viii) pressure switches (ix)relays (x)contactor (xi)start assist (xii)thermistors Excluded:(i)sealed system The refrigerator in question needs a new compressor. Select Home Warranty covers compressors but does not cover a sealed system. They refuse to fix or replace the refrigerator because the compressor is located in a sealed system and they do not cover sealed systems. I Googled-- Do all refrigerators have sealed systems? This is the answer that came up: "All refrigerators, from the high tech ones to a small mini-fridge to a wine cooler basically use the same type of setup to keep cold things cold. They all have a refrigerator sealed system made up of a compressor, condenser, evaporator, capillary tube, and a suction line." I can't find anything online about a refrigerator that doesn't have a sealed system. I've called Home Depot and Lowes and asked if I could buy a refrigerator WITHOUT a sealed system. I was told by both stores that they don't sell them and weren't sure if they even make refrigerators without a sealed system. How can Select Home Warranty covers a compressor failure but not a sealed system? Since the compressor is located in the sealed system they will conveniently never have to repair a compressor. This is from Strike Check Electronics Claims Investigators: The three most common reasons for failures that we see as a result of wear & tear are a mechanically locked compressor, failure of the fan motor, and dirty condenser coils. The refrigerator's compressor is the heart of the cooling system; without a working compressor the refrigerator cannot function. A compressor is the #1 component to fail in a refrigerator. If it were not in a sealed system it would be covered under the warranty but since they don't make refrigerators with compressors outside of a sealed system, Select Home Warranty can get away with not paying for repairs. Tiffany tried to use the warranty when she had problems with her furnace. They used a similar loophole to get out of fixing that issue as well. I am totally discussed with the deceitful practices of this company. I would like to give them 0 stars. ..View less

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David Grant, Helendale, CA

On Sep 14, 2021

I was impressed, as many others, with the offer. Pay upfront several thousands of dollars and youre covered for any breakdown in your home. Wow... until an actual claim is made. I filed a claim for my refrigerator and a technician came, I paid my $60. He identified four parts needed. S**** could not find the parts, after 4 weeks. Then the warranty co said they looked for parts but could not find them. Sept 11, I received a call stating they would provide $300 after I provided proof of full repair (at my own cost) or a new refrigerators. I decided to check on parts, called L*, and found S****p****d*****.com had the parts! Yes, they have the parts! Wow! But the cost was $371. After this, labor. Home Select appears to have run the numbers and decided- "thats too much for us!" and so they refused to get the parts and do the repair. I spent hours on the phone with customer service, to no avail. I requested transfer to customer service for cancellation, they "were not available." I requested transfer to billing, upon which I was hung up on- cut off. I find this company to be the best of shrewd, unscrupulous, preying upon naive consumers like me. I may have to find an attorney, but I will have my day. I am so angry and I cannot express it without inappropriate language. Be warned- they have not intention of paying out more than they receive in premiums- they hope you never have a claim, if so they will deny or minimize it at your expense. STAY AWAY! ..View less

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MARY JOHNSON, Kansas City, KS

On Sep 10, 2021

A terrible company to purchase a home warranty policy with... I have been trying all week to try to get someone at the company to send someone to check my sump pum. They will put you on hold and never return. The call will eventually disconnect. I have been trying since around 9am to get someoneone to talk to about my claim. One company that I called on my own to see if they would fix the sump pump told me that they know (Select) they do not process claims with their customers. They tell you they do. The company that they told me to call regarding my sump pum verified that they will tell you who to call even though they know their company will not accept a claim from them....Terrible company to purchace a home warranty from ..View less

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Remar Cuyugan, Hightstown, NJ

On Sep 03, 2021

Don't get this home warranty. They don't have technicians to take care of your problem. They will ask you to get your own technician but they don't reimburse the whole amount. The customer support is not in the US and they cannot appreciate the situation since they don't know the situation in the US. They have canned responses and you cannot talk to anybody on the US side.

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Scott Gist, Lemoore, CA

On Sep 02, 2021

This company is a complete fraud. Paid for this warranty for over two years and filed first claim when our A/C unit quit on a 106 degree day. They took two days to get someone out to us. After the technician diagnosed the problem as a bad blower motor SHW wanted us to wait two more days before they approved the repair. The technicians had the parts on hand and were ready to do the work. I refuse to wait two more days (5 days total) when its over 100 degrees out and have two sick family members who are miserable in the heat. Argued with them on the phone for 15 minutes before telling them to cancel my account. The finally agree to cancel my account and told me I would have to pay a $75 cancelation fee. I already paid a $75 deductible for the repairs they did not make, so I told them if they tried billing my debit card I would sue them in civil court. What ever you do, do not waist your time or money on this sorry excuse for a company. ..View less

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Sushant Upadhyay, Pleasanton, CA

On Aug 31, 2021

Make sure you don't fall in low monthly price from this company. there are 2 instances where select home warranty was nightmare for me to deal with. 1) They have contract with technicians who won't even come in less than a week after you report issue. (imagine this for plumbing issues. You will end up taking care of it by yourselves). 2) My furnace had issue. They started asking all maintenance record after delaying and ignoring the issue for more than a month. I ended up getting it fixed my self. 3) My AC is broken. Now it has been more than 20 days. But they are still keep on saying our authorization department is reviewing. My unit is under warranty but they are still not able to figure out what to do with claim. Again I think there whole customer service effort is to talk nicely and just say that we will get back which they never do. ..View less

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Lu Rene Ball Rdh, Huntersville, NC

On Aug 27, 2021

Worst warranty ever. They are irresponsible people, keep you waiting days for approval and once approved they still keep you waiting. It’s been 10 days with no AC at 89 degrees inside the house. They are terrible!

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Lu Rene Ball Rdh
On Sep 27, 2021

I am still waiting on a response. I have sent my receipts of me paying for it to be fixed, and still got no response.

Anne Parker, Kansas City, MO

On Aug 14, 2021

Select Home Warranty is very difficult to work with. They took a month to get my furnace fixed. No heat during that entire time. I tried to cancel my home policy and the rep was very rude. They didn’t want to give me any money back. Also, I was originally told that I could pick my own repair company, but when I tried to get approval for that, they said they no longer do that. Still it took them way ..Read Full Review

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Melody Busman, Cedar City, UT

On Aug 13, 2021

Horrible horrible company !!! First time I called for service as my refrig went out The tech was great he replaced the inverted but said that the compressor was out to, sent to get authorization from Select Home Warranty and they declined to cover it, they stated that they so not cover "sealed" units so what a waste of money I cancelled the contract which cost me another 75.00 so all in 150.0 ..Read Full Review

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cedric, Loveland, OH

On Aug 05, 2021

This is the worst company I have ever dealt with! We had our home warranty for about 2 months and just wanted a toilet replaced and went through all of the steps to do so. They offered 40 to get it fixed so we decided having this warranty wasn't worth it if it can't even cover a toilet. We requested a refund and was told we would receive 400 back. They sent us a check for 126 dollars and stopped answering our phone calls to get an explanation. I would seriously suggest NEVER using this company as they're a scam to get people to pay them money and not pay let you use the insurance you pay for. Even the plumber who worked on our toilet told us they're the worst company and will do everything in their power to not help you get your items fixed. This place is essentially a money grab and I would never suggest anyone giving them your money. I am only giving them 1 star because the system won't let me give them 0. ..View less

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Andrew Carreon, Oceanside, CA

On Jul 29, 2021

Absolute scam these people sell. Then they hide behind their terrible contract which I never received because it was caught in my spam filter. Their contract gives them every reason to back out of paying a claim or for settling for the lowest possible amount. Even the repair company rep that showed up scoffed when I told him I had SHW, just confirms how much of a joke their policy is. American Home S ..Read Full Review

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Isabella Hastings, Paola, KS

On Jul 26, 2021

FRAUD. I paid over $1400 for a 3 year warranty. The refrigerator went out LAST MONTH. I filed the claim and they still will not help me. I call every single day. "no technicians available at the moment"...its been a month. Thats quite a long "moment" I spend a minimum of 10 minutes on hold each time I call, then they disconnect as soon as I tell them why I am calling. No one will return my calls or emails. I have called/emailed every day for the past 30 days with no change. I have filed roughly 30 claims online for the same thing hoping someone will call me back and still nothing. Customer service does not listen, they are rude and hard to understand. They repeat the exact same things every time and assure you they will "help you" or "get right back to you within 24 hours" it's all a lie. I will be reporting them to BBB. BUYER BE WARE!!! DO NOT GO WITH THIS COMPANY!!! I have used warranty companies in the past and had great experiences. This is NOT one of them. ..View less

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Mary McNeill, Walnut Creek, CA

On Jul 21, 2021

I echo all the other reviews here that note this company is a SCAM full of CROOKS and THIEVES. Alex Winters is the CEO, and Dave Happ is next in line. They are literal thieves. The whole company is a sham to take money for premiums and never pay out on their contractual obligations. I am a realtor and real estate investor and will never allow any of my clients to get involved with this Ponzi scheme. It is illegal and should be shut down. Specifically what happened to us is that our AC stopping working during a 110 degree heatwave, and SHW delayed and delayed in the same manner many others have noted, refused to send a technician out, kept asking for information we gave them repeatedly, and then once they realized our AC would need to be replaced because the needed part is no longer manufactured, they DROPPED our coverage all together (illegally) so now we don’t have any coverage despite contracting for coverage and paying for it. This is not a real company and consumers need to BEWARE. ..View less

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Mary McNeill, Walnut Creek, CA

On Jul 21, 2021

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Pam Williams, Lewisville, TX

On Jul 19, 2021

Do not use this company. They look for any reason to deny a claim. My water heater was making noise - they don't cover noise. I filed a new claim because it has sediment in it due to age - they don't cover maintenance. Finally, after plumbers recommended it be replaced because it is 13 years old, Select Warranty denied it for rust or corrosion. I WOULD NEVER RECOMMEND THEM!!

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Pam Williams, Lewisville, TX

On Jul 19, 2021

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Y Jane Holick, Penryn, CA

On Jul 01, 2021

I purchased a 3 year policy in Apr 2020. My first claims open in May 2021 about a cloth dryer. I was told parts will be ordered and delivered on June 15. On June 13, I was informed parts are delayed and won't be in till end of June or beginning of July. Yesterday (June 30), I get a call and was informed parts they ordered was wrong. Meanwhile they don't know what part to order, therefore, a second on site diagnose is needed and they booked us again for next Tuesday 1-5pm. This is already sounds ridiculous enough. After almost 2 months wait, we are back to where we started and I hope there is not another trade call fee for this second visit. My second claim is opened on June 18 about AC. Same house. Tenant mentioned AC does not producing cold air. It is over 100 degrees daily in CA. Select's AC partner company was out there on 22nd and quoted about $500 to fix it on that visit. Select Home Warranty declined their request, send them home and told me on the 24th that ' parts are being ordered and will be delivered in 3-5 business day'. On June 29, which is the 5th business, of cause, no parts come. I called, asking for a tracking# , no one can provide. I ask when parts will be in. no one knows. I asked when this issue will be solved, no one knows. I called the AC company directly and find out they have the parts and they could have fixed it right then. I called more than 5 times talk to different rep in your company, asking for approval of the $500 quote so the AC company can come out anytime do the work. No one has the power to authorize it. I ask for someone who has the power, no one would forward my request. The last person I talked with is Ron, supposedly he is a higher rank of customer service. He told me yesterday he will take care of it (June 30) and will get back to me within the same day. But that, again, turns out to be another lie. No call, no follow up, nothing back. I called his extension, left voicemail, I called him again, both times the phone just goes to voicemail directly. The third time I was able to talk to him, but he tells me information that I already knew: 'the parts are being ordered, please wait for the parts to come'. So I trusted him yesterday, thinking he will take of it, turns out that's another trick this company plays just to push me off the table one more day... Now based on my experience with the dryer parts, I figured out the ' ordering part lead to an endless waiting for part to come yet part never will come, and when dates approaching, someone will say parts ordered were wrong now we need reorder so we go back to the starting point ' is a great cycle of avoid taking care of the issue. After repeating the 'ordering part' trick to the same client - me, I started to see their practice pattern is about how to push the matter into a infinite wait without clearly stating: we are just not gona do it. Till today, Select Home Warranty is stil playing the 'wait for part' game, even their own AC partner has the part and could fix it anytime. Honestly if the part finally come in December, who is gona need AC then anyways. Ron told me today that the parts will come tomorrow. I asked for a tracking#, again, he doesn't have it. I asked if you don't even have a tracking#, how you know the parts will come tomorrow. He said I trust my college who told me so. ok, that's what I was told on the 24th, But when time pass by, fact proves it is just a lie on top of another lie. I recall once trying to get a quote on their website, and more than 10 different sales person called me day after day, trying to sell me a policy. How about, get rid off the 9 out of 10 sales person, use the funds and staff to keep promises, repair whenever needed in a timely manner, to avoid lies and fraud, to build a reputation? I assert everything I type here is true and based on facts of what has happened. ..View less

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Y Jane Holick
On Aug 02, 2021

So first of all, they claim everything is an installation which is not covered by their contract. Although repair and replacement is covered, but they defined it as installation to avoid paying for labor. After I escalated multiple layers and filed complaints with multiple government and consumer protection sources, and after I pay out of pocket myself $300 for the labor to repair the AC, they approved reimburse for the $300. Clothing dryer issue (which is actually the wash machine, not the dryer) is still not solved. 3 Month has go by. They finally told me they can\'t find the parts for the machine and they will only give $175 for me to get a new one. I purchased this machine in 2017, brand new. They only think it worth $175 after 5 years of operation. I paid more than $1000 when I purchase it. They definitely drain your energy if you want to keep on fighting. I purchased a new one and send them a receipt, till today Aug 2, no check of the $175 come in. They lie again. In my experience , trick client into buying their policy, then lie and go around to avoid their responsibility is their core value of the business. ..View less

Paul Romain, Temecula, CA

On Jun 25, 2021

Do not use this company as it’s like a shame. They sell this so called insurance but it is completely false. They do not use good repair people and they refuse real claims. I had a emergency and the last thing I needed was more of a problem. This company does not do what they say. They do not care one bit about you your just a number that they attempt to deny claims. Please do not use this company ..Read Full Review

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