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Home  /   Companies /   Select Home Warranty
icon Last updated: April 16, 2021

Select Home Warranty Review

Select Home Warranty reviews have pegged the company as one of the country's most popular home warranty companies. Their customer service has been appreciated as highly responsive by several customer reviews. They are known for offering a 30-day free trial to test before committing. Select Home Warranty's coverage extends over all the major systems like HVAC, electrical, plumbing, and most household appliances through their additional coverage options.

Select Home Warranty has won the HWR Annual Home Warranty Awards for three years in a row. They were given the Editor's Choice Award for the year 2018-19 and were nominated for Top-Rated Company Award and Best-in-Service Company Awards for 2019-20.

They have a vibrant network of local contractors available at all times of the day, all year long. Services are offered in 46 states, excluding Nevada, Washington, Wisconsin, and New York.

 $company_name
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4,364 Reviews

Premium

$299 - $499

Deductible

$60

Coverage Limits

$1.5K

Active States

46

Complaint Resolution Program

Yes

$500

Estimated Appliance Coverage

$2,000

Estimated System Coverage

46

No. Of Active States

Yes

Complaint Resolution Program

why Select Home warranty?

  • The only company to provide coverage for mobile homes
  • Offers a 30-day free trial
  • $100 discount offered with free roof coverage
  • Participates in HomeWarrantyReviews’ Complaint Resolution Program
  • The policy takes effect after 30 days
  • 24/7 claims processing and customer care
  • The coverage limit is $1.5K on each item
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SELECT HOME WARRANTY PLANS

The system and appliance coverage afforded by the plans are as follows.

  • The Bronze Care: Covers 8 major appliances like a built-in-microwave, garbage disposal, refrigerator dishwasher, etc.
  • The Gold Care: Covers 6 major home systems like the HVAC system, electrical and plumbing systems, water heater, and ductwork
  • The Platinum Care: Covers the widest range of systems and appliances with 17 items, as compared to other plans offered by the company.

You can get a Select Home Warranty plan without a home inspection. There is also no restriction on the age of your covered appliances.

SELECT HOME WARRANTY PRICES & COVERAGE

Select Home Warranty provides homeowners with three plans: Bronze Care, Gold Care, and Platinum Care. The cost of Select Home Warranty’s plans match the industry average and may range between $299-$499. The price varies depending on the plan and coverage options as selected by the customers.

The deductible for warranty coverage is approximately $60. Select is offering a discount of $100 on all their plans. Select Home Warranty plans now come with 2 extra months of coverage for free. The coverage reduces the repair and replacement cost of covered devices.

Platinum Care
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Air Conditioning System
  • Heating System
  • Ductwork
Gold Care
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Heating System
  • Air Conditioning System
  • Ductwork
Bronze Care
  • Garbage Disposal
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven

SELECT HOME WARRANTY CLAIMS & CUSTOMER SERVICE

Reviews of many Select Home Warranty customers suggest that the service offered by the company is commendable. Customers can expect support from the company at all hours, on all days without exception. A claim for repair or replacement should be filed within three days of discovering the malfunction. Here is what you should do to file a claim:

  • Call Select Home Warranty's phone number or go to the website to submit your claim.
  • Select Home Warranty will assign an independent service technician to come over and repair your system/appliance within two business days and four business days over the weekend.
  • If you want your own technician to repair your system/appliance, you must get authorization from Select Home Warranty.
  • Select Service Call fee will have to be paid by you to the company or contractor. However, the cost of repair or replacement will be borne by them.
  States Covered
  Corporate Office
  States Not Covered

WHAT ARE THE EXCLUSIONS AND LIMITS OF SELECT HOME WARRANTY CONTRACTS?

Systems and appliances under single-family homes, individual condominium units, townhouses, modular homes, and multi-family property will be covered under the company's coverage.

Devices will only be treated if they are damaged due to normal wear and tear. The company will not cover devices that have been damaged due to any acts of nature.

Customers should immediately contact the company if their devices are malfunctioning and promptly switch off the devices to avoid further damage. The company will cover only those systems and appliances mentioned in one's contract and will not cover the exclusions.

Customers should note if they file a deductible and later on cancel the appointment, they will still be charged. If consumers fail to pay the deductible amount, they will not be able to file for a claim in the future and will be deferred until all dues are fully paid.

Technicians must have complete access to the devices while repairing or replacing them. It is the responsibility of the residents to grant full permission for the technicians to access devices.

Select Home Warranty: Worth It?

Select Home Warranty is one of the industry leaders of home service contracts. They offer various benefits for customers such as flexible pricing and payment options, great discounts, and attentive customer service. Customers who choose them can avail of unique services like coverage on mobile homes, roof leak repairs, and also get in touch with them on HomeWarrantyReviews.com’s CRP system.

If you are still unsure, explore other Best Home Warranty Companies for more comparisons!

SELECT HOME WARRANTY FAQs

Can I renew my Select Home Warranty Contract?

Yes, any customer can renew their select home warranty contract. You will be notified prior to the expiration of their contract, about an extension. You could opt for the same plan, or upgrade to a more comprehensive plan. All choose a plan based on your needs and requirements only.

Does the company cover older systems and appliances?

Yes, Select Home Warranty does cover older systems and appliances as long as they are in good working order at the time of purchasing the plan. The company does not conduct any home inspection before the contract is signed. The company also covers different models and makes many devices in one’s home. It is a general rule that customers must try to keep their systems and appliances in good working condition always.

Are customers eligible for any discounts?

Yes, customers are eligible for special multiple year coverage discounts. Patrons can reach out to the company’s customer care team to know more about these discounts. You can reach customer care through the phone or by sending a message online.

How much is a Select service fee?

As Select Home Warranty offers flexible pricing options with a choice of premium amount, the trade service visit fee can also vary. The trade service fee, also known as deductible ranges from $60-$75. This fee is to be paid when the service technician pays a visit.

Is homeowners insurance the same as a home warranty?

Not at all. Homeowners’ insurance is actual insurance, meant to cover people from the liabilities of the specified events such as fire damage, loss of property, etc. A home warranty is legally a service contract, not an insurance policy. But, it does ‘insure’, so to speak, against expensive repairs due to mechanical wearing out of home systems and appliances.

Can I Cancel my Select Home Warranty plan?

Yes, you can cancel your Select Home Warranty plan. If you would like to receive a full refund cancel the policy within 30 days of purchasing the plan. If you cancel your policy after 30 days you may be eligible for a refund with special permission from the company.

How long does it take for a system or appliance to get repaired?

Each device requires a different diagnosis based on its condition. Usually, the company repairs devices within 2 working days on weekdays, and four working days on weekends. Though these numbers may vary from case to case.

Is there a limit on the coverage? How many repairs can I have per year?

There is no limit on the number of service visits per year. However, there are upper limits on the repair/replacement allowance provided per system or appliance; an HVAC system has a maximum repair allowance of $2000. This means that, once the value of repairs availed on the HVAC system exceeds $2000, you can’t make any more claims. Till then, you can get unlimited repairs.

What is covered under Select's free roof leak coverage?

Select's free roof leak coverage includes leaks only over the occupied living area of single-family homes. It will not cover roof replacements nor patios, shingles, metallic roofs, tars, flat roofs, structural repairs, tiles, gravel, gutters, downspouts, skylights, solar heating systems and panels, flashing, satellite components, antennae, attic vents, chimney, etc

What is covered under warranty with respect to my air conditioning unit?

Select Home Warranty plans cover the main floor air conditioning unit of the home. The covered components include condenser fan motors, compressors, transformers, thermostats, capacitors, contactors, pressure switches, thermistors, cut in switches, condensers, start assist, defrost boards, relays, and blower motors.

Does Select Home Warranty cover pre-existing conditions?

Select Home Warranty won’t cover any systems and appliances with pre-existing conditions. If the problem is diagnosed to be pre-existing then you will have to pay for the repair out-of-pocket.

Can I choose my own service provider with Select Home Warranty?

Select Home Warranty schedules trade service visits and despatches technicians to your home. Unless they have approved you to choose your own service provider, they will not cover such repairs.

Select Home Warranty Reviews

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Dr Prabhakar Kavipurapu, Norco, CA

On Apr 05, 2021

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I was sucked in to buying a 3 year Select Home Warranty Platinum Care as the sales rep promised any problems with plumbing, Appliances, faucets, AC/Heating, refrigerator water leaks etc are fully covered gave a good discount if I purchase the warranty for 3 or 5 year. But any claim I that I had to place (total 3 so far) either with plumbing, water leak, Refrigerator to get repaired were denied saying tha ..Read Full Review

I was sucked in to buying a 3 year Select Home Warranty Platinum Care as the sales rep promised any problems with plumbing, Appliances, faucets, AC/Heating, refrigerator water leaks etc are fully covered gave a good discount if I purchase the warranty for 3 or 5 year. But any claim I that I had to place (total 3 so far) either with plumbing, water leak, Refrigerator to get repaired were denied saying that the policy does not cover. ..View less

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Julius Richardson, Indian Trail, NC

On Apr 02, 2021

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This warranty is a scam. The policy is written so vague and in such a way that they can interpret to deny almost any claim. I had an electrical short in my HVAC system that fried the thermostat, circuit board, and reversing valve. My claim was denied because it was due to a "maintenance" issue. I am a professional that deals with these systems regularly. There is absolutely no amount or ..Read Full Review

This warranty is a scam. The policy is written so vague and in such a way that they can interpret to deny almost any claim. I had an electrical short in my HVAC system that fried the thermostat, circuit board, and reversing valve. My claim was denied because it was due to a "maintenance" issue. I am a professional that deals with these systems regularly. There is absolutely no amount or type of maintenance that would have prevented the electrical short. On top of that, I know the system was properly maintained since the day it was installed. Do not waste your money on the warranty. It would be better to take the money you would have spent on the policy and put it into a savings account. You will come out better in the end. ..View less

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John Hoyt, Smyrna, GA

On Apr 01, 2021

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Go elsewhere!! If I could give this company zero stars, I would. They have proven to me what I thought of most home warranties...major scam, horrible response time and customer service. Bottom of the barrel technicians, that’s IF, they can dispatch one to you. A plumbing issue took an entire week to just get an answer and no call, no follow up from their customer service on status after several tri ..Read Full Review

Go elsewhere!! If I could give this company zero stars, I would. They have proven to me what I thought of most home warranties...major scam, horrible response time and customer service. Bottom of the barrel technicians, that’s IF, they can dispatch one to you. A plumbing issue took an entire week to just get an answer and no call, no follow up from their customer service on status after several tries. Just a horrible experience . Wish I would’ve read more of these reviews and eliminated a headache dealing with this company. ..View less

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Marilyn Henke , Center, ND

On Mar 30, 2021

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Terrible. Conniving crooks. They cannot get a technician so you have to get your own and pay them out of your own pocket because nobody will deal with warranty companies. A technician who was fixing our dishwasher told us this. So then they don’t reimburse you after telling you they will. We made the mistake of buying a 6 year contract. We’ve been ripped off 6 times trying to get different ..Read Full Review

Terrible. Conniving crooks. They cannot get a technician so you have to get your own and pay them out of your own pocket because nobody will deal with warranty companies. A technician who was fixing our dishwasher told us this. So then they don’t reimburse you after telling you they will. We made the mistake of buying a 6 year contract. We’ve been ripped off 6 times trying to get different things fixed. The last thing was our Viking double oven. We got our own tech and was given an estimate which we gave to SHW. They approved it so we went ahead in fixing it. The bill was over $700. After reviewing it, they told us they would only pay $200 because it depreciated in value. Outrageous. Never do business with this scam artist company. I see they scam a lot of people. I wish I saw these reviews before I wasted a lot of money. ..View less

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Segun Abugan, San Ramon, CA

On Mar 29, 2021

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They’re rip-off. Don’t understand how they got some good reviews. They have mastered their excuses when you have a claim and will hold on to your money if you prepaid and canceled. I prepaid for multi year and cancelled when they kept giving me reasons why they couldn’t process my claims. They refunded a fraction of it. I don’t recommend them

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Michael , Scranton, PA

On Mar 22, 2021

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My refrigerator stopped working so I contacted them and they emailed me that a technician would contact me within 24 hours. After several calls and emails AND waiting 2 weeks with no refrigerator I had to purchase a new one. They told me to send the invoice and I would be reimbursed. Never heard from them again. I attempted to contact several times..when I finally reached someone they told me my claim ..Read Full Review

My refrigerator stopped working so I contacted them and they emailed me that a technician would contact me within 24 hours. After several calls and emails AND waiting 2 weeks with no refrigerator I had to purchase a new one. They told me to send the invoice and I would be reimbursed. Never heard from them again. I attempted to contact several times..when I finally reached someone they told me my claim was still under review and they wouldn’t consider reviewing it until I renewed my still-in-effect policy. Really? Don’t EVER use this company.. ..View less

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Steve Tunnell, San Antonio, TX

On Mar 20, 2021

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Had us wait over 8 weeks to deny repair of a refrigerator. We called to file a repair request to fix the refrigerator (which our family needs and uses daily) and it took 2 weeks for the repair person to arrive at our $75 expense. It then took over a dozen calls and almost another 6 weeks for Select Home Warrenty to deny our repair that their service group sent. The offered us a $200 buy=out on our ref ..Read Full Review

Had us wait over 8 weeks to deny repair of a refrigerator. We called to file a repair request to fix the refrigerator (which our family needs and uses daily) and it took 2 weeks for the repair person to arrive at our $75 expense. It then took over a dozen calls and almost another 6 weeks for Select Home Warrenty to deny our repair that their service group sent. The offered us a $200 buy=out on our refrigerator instead of fixing it. Mind you it is a $3000 Kitchen Aid Appliance. Don't waste your time with this Warranty company - they will always say they are sorry when you call, make you wait countless hours on hold, give every excuse they can, and in the end it was all for nothing - like their warranty. ..View less

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Lynnette Fiordimondo, Avondale, PA

On Mar 18, 2021

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Did a Google search looking for the Warranty company I used in the past and even though I inserted their name - Select Home Warranty came up and stupid me goes to their website to check them out. I filled out the information to get a quote and within seconds my phone rang and I was talking to a smooth talking, now I realize lying sales rep. He talked me into getting a three year PLATINUM plan for $1100 ..Read Full Review

Did a Google search looking for the Warranty company I used in the past and even though I inserted their name - Select Home Warranty came up and stupid me goes to their website to check them out. I filled out the information to get a quote and within seconds my phone rang and I was talking to a smooth talking, now I realize lying sales rep. He talked me into getting a three year PLATINUM plan for $1100 which included some free months if I paid in advance. I asked for a copy of the contract but was told that it would not be available until 30 days; once my warranty starts; however they were quick to take my money. This was the first scam because if you don't cancel within the first 30 days they charge you a $75 cancellation fee and a per day fee from the day it starts until you cancel. So I had no idea about their ridiculous loop holes, payment caps and exclusions in that contract.; After 2 months my washer was off balance and not completing the spin cycle; and would not drain; and kept refilling instead of spinning. I called and it took a week for someone to come out. All he did was do some kind of "software reset" and told me to do some laundry and let him know if the problem was not fixed. I knew his adjustment did not work within two hours and immediately contacted him. He said he would order a part and contact me when it came in. For the next SIX WEEKS I kept getting emails from SHW asking if my washer was fixed. Of course it wasn't and I kept calling them to let them know I was waiting for a part. The part came in; it was something that would balance the drum. However it did not fix the fact that the washer would not go through a complete cycle without refilling over and over again. Within 2 hours after the tech left I contacted him and told him that the same problem was still there. Again he said he would order parts and get back to me; this was on a Friday. On Monday I called SHW and told them the problem and that my washer was still not working properly. The next day I received an email telling me that they would not pay for any more repairs because it was not "cost effective" and the repairs were more than the washer was worth. They were offering me $225 to either have it repaired and pay the difference or to put it toward a new washer. Of course to get the money I had to pay out of pocket to have another tech fix it or purchase a new washer before they would reimburse me. I could not believe this company was doing this - what a scam. They told me to read my contract which incidentally I did not receive until about six weeks into the contract and I never signed it. After checking out complaints on the internet I realized this company is nothing but a bunch of scammers have NO INTENTION OF PAYING FOR ANY REPAIRS OR REPLACING an appliance. Thousands of complaints on the BBB website; also lots of complaints on a website called Safe Smart Living and the Consumer Affairs website. There are lots more but I haven't checked them out yet. Please don't get scammed!!! Do NOT purchase a warranty from Select Home Warranty as you will never get your moneys worth. They have more loop holes than the IRS and will cap their payouts based on the age of your appliance. I've never worked with a warranty program like this one. I have used home warranty companies in the past and never had a problem having an appliance repaired or replaced. ..View less

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Rex Bowman, Aitkin, MN

On Mar 06, 2021

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The absolute worst company I have ever dealt with. Our clothes washer quit working so we filed a claim. After a couple of emails saying they could not find a service technician in our area, they then switched to saying the ones they found were backed up for weeks [ we found this to be untrue]. They did nothing. When we kept requesting a technician we were told to hire our own. We called two companies, on ..Read Full Review

The absolute worst company I have ever dealt with. Our clothes washer quit working so we filed a claim. After a couple of emails saying they could not find a service technician in our area, they then switched to saying the ones they found were backed up for weeks [ we found this to be untrue]. They did nothing. When we kept requesting a technician we were told to hire our own. We called two companies, one said they could be here the next day the other said they needed two days. What happened to backed up for weeks? We informed SHW that we had a technician coming to make the repairs. SHW said we needed to have the technician call them while making the repairs. Our technician said he would not talk to SHW as he is owed thousands of dollars by companies like this who either don't pay or only partially pay. He checked our washer, one part was broken he replaced that one part. SHW still refuses to honor the warranty and to refund us for the repair. We will never purchase another warranty such as this. In our opinion it is merely a scam. They have no intention on paying any claims. For a rating I would give them a negative amount if that was possible. ..View less

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Chelsea Woodruff, Saratoga Springs, UT

On Feb 22, 2021

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I have been extremely unhappy with the customer service and general coverage with Select Home Warranty. I am a Realtor and Real Estate Investor. I have owned several homes and have dealt with several Home Warranty companies. This company seems to have an excuse for not covering anything a normal warranty would cover. It takes 2-3 calls and an hour of time spent with foreign customer service agents who cl ..Read Full Review

I have been extremely unhappy with the customer service and general coverage with Select Home Warranty. I am a Realtor and Real Estate Investor. I have owned several homes and have dealt with several Home Warranty companies. This company seems to have an excuse for not covering anything a normal warranty would cover. It takes 2-3 calls and an hour of time spent with foreign customer service agents who clearly are not fluent in English and have a script to work from. Your $1200 built-in microwave isn't heating food? Here's a $95 credit toward a new one after you pay a $45 fee - no, we will not send someone out to see if it can be fixed. Your oven won't turn on after a self-clean cycle? We don't cover oven door problems. Oh, it's not the oven door that's broken, well, let's take 2 weeks and go through 5 possible companies that all decline the job before an appointment even gets set because Select Home Warranty refuses to pay a dispatch fee. Yes, you can have your own company come out, but we will not guarantee to pay anything once the charges are submitted - you may be out the $45 fee PLUS all the costs you may incur. How many weeks can we draw this out before threatening to close your claim because your item hasn't been fixed? Want to file a claim online? You have 98 characters to describe the problem and more than likely, because it doesn't perfectly match a pre-set phrase that is not disclosed, the claim will be denied. Is there an error in the claim? You have to close the claim and start over. I have had the warranty for 1 year and I will be requesting a pro-rated refund for the remaining 4 years that I pre-purchased because I have not been able to get a single service of any type done. There is no discount worth the aggravation and lack of coverage. ..View less

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Brent Roggow, North Platte, NE

On Feb 15, 2021

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TERRIBLE RESPONSE TIME AND SERVICE!!! Garage door opener went out and tried to file a claim. Said they couldn't find anyone to get me a servicing dealer. What ? That's what I called you for. They told me to find one and they would reimburse me the bill. But...I had to have the dealer call them for approval and then they send me an email . Unbelieveable....now after the door company finally got ahold of ..Read Full Review

TERRIBLE RESPONSE TIME AND SERVICE!!! Garage door opener went out and tried to file a claim. Said they couldn't find anyone to get me a servicing dealer. What ? That's what I called you for. They told me to find one and they would reimburse me the bill. But...I had to have the dealer call them for approval and then they send me an email . Unbelieveable....now after the door company finally got ahold of someone they said it was covered. Ah yes it is per my policy. I will never use this company again or refer them to any of my customers. I am a licensed insurance agent! -10 Rating ..View less

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Derek Prestegard, Tujunga, CA

On Feb 12, 2021

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HORRIBLE experience. They completely failed to send a technician to fix my dishwasher. It took 6 weeks and 12 phone calls to get them to allow me to hire my own tech and reimburse me. I would never use this terrible and dysfunctional company ever again.

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TERRA BUSSEY, Louisville, KY

On Feb 09, 2021

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I paid $500 upfront for this warranty. Last tues I filed a claim online for my refrigerator. I was sent an email to say they will respond in 24 hours. day 4 of no response I called & they initially blamed me for saying in the add. comment section, I wanted to replace it because this is my 3rd repair (not with them) since purchasing my home 1 yr 1/2 ago. 7 days later still no response to my broken fri ..Read Full Review

I paid $500 upfront for this warranty. Last tues I filed a claim online for my refrigerator. I was sent an email to say they will respond in 24 hours. day 4 of no response I called & they initially blamed me for saying in the add. comment section, I wanted to replace it because this is my 3rd repair (not with them) since purchasing my home 1 yr 1/2 ago. 7 days later still no response to my broken fridge & I have teenage kids at home. Then they never mentioned the installation cost to any part is NOT covered! They just want your money & could care less. Don't do it!!! Read everything ..View less

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Daniel Dixon, Burleson, TX

On Feb 02, 2021

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It has been over three weeks and they still have not repaired my Toilet. I have called 22xs. They will not cover their warranty. Please do not use their home warranty service I do not want you to go through the same pain and agony. Check out BBB and you will see all 1 stars.

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Darlene Luckett, Savannah, GA

On Jan 27, 2021

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I AM SO DISGUSTED WITH THIS COMPANY!! I had two claims with them. Both for my furnace and each time they couldn't provide me with a technician, so I had to find my own. Which they said was fine, as long as I let them talk to the technician, which I did. The first technician couldn't find the problem and suggested that I replace the thermostat, which I did! Then a week later, the whole unit shut down. It ..Read Full Review

I AM SO DISGUSTED WITH THIS COMPANY!! I had two claims with them. Both for my furnace and each time they couldn't provide me with a technician, so I had to find my own. Which they said was fine, as long as I let them talk to the technician, which I did. The first technician couldn't find the problem and suggested that I replace the thermostat, which I did! Then a week later, the whole unit shut down. It was 30* outside all week, at the end of the third day with no notification from them, I called them as asked about my claim. The response was.."Oh we are so sorry, we can't provide a technician for you. I said, why didn't someone contact me? Oh, I'm sorry, SOMEONE was supposed to send you an email. I called my own tech again, and he had to replace the wires in the cutoff box and charged me $667. SHW told them to preform the repairs. Four days later, I get an email stating that they would only reimburse me for a $150! Their reasoning behind it was...I couldn't provide them with 3 years of maintenance service records! Well, I bought the house 2 years ago! Never once did they mention this when I signed up and gave them my money! They also said my unit needed to be replace, and then they would still only give me $150 toward that! Now mind you the techician didn't say the unit needed to be replaced! He did suggest some replacement parts for the future, but he never mentioned that unit should be replaced at all! Of course, I was sent to an make your customer happy dept. who said the same thing $150. I see how they make their money now. So I asked them, if they would have sent their own tech out and he said my united need to be replaced right then or in the future, what would they have done? Told the tech to leave since I didn't have the records? Or if i didn't have the money for a new unit right then? I suspect they would have paid the tech, had him to repair it or just leave me without heat during the coldest days of our winter! I also asked, how would I go about disputing their findings or go through their arbitrations? He replied he had no ideal! All he could do was tell me $150, and that is what the policy said. By the way, I just got a copy of the policy right after the phone call. they NEVER sent it to me as I am still waiting on the email, that said they didn't have a tech to send out to me. There is more to this story, however this is just the highlights. This company bears your seal of approval! ..View less

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Darlene Luckett, Savannah, GA

On Jan 27, 2021

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I AM SO DISGUSTED WITH THIS COMPANY!! I had two claims with them. Both for my furnace and each time they couldn't provide me with a technician, so I had to find my own. Which they said was fine, as long as I let them talk to the technician, which I did. The first technician couldn't find the problem and suggested that I replace the thermostat, which I did! Then a week later, the whole unit shut down. It ..Read Full Review

I AM SO DISGUSTED WITH THIS COMPANY!! I had two claims with them. Both for my furnace and each time they couldn't provide me with a technician, so I had to find my own. Which they said was fine, as long as I let them talk to the technician, which I did. The first technician couldn't find the problem and suggested that I replace the thermostat, which I did! Then a week later, the whole unit shut down. It was 30* outside all week, at the end of the third day with no notification from them, I called them as asked about my claim. The response was.."Oh we are so sorry, we can't provide a technician for you. I said, why didn't someone contact me? Oh, I'm sorry, SOMEONE was supposed to send you an email. I called my own tech again, and he had to replace the wires in the cutoff box and charged me $667. SHW told them to preform the repairs. Four days later, I get an email stating that they would only reimburse me for a $150! Their reasoning behind it was...I couldn't provide them with 3 years of maintenance service records! Well, I bought the house 2 years ago! Never once did they mention this when I signed up and gave them my money! They also said my unit needed to be replace, and then they would still only give me $150 toward that! Now mind you the techician didn't say the unit needed to be replaced! He did suggest some replacement parts for the future, but he never mentioned that unit should be replaced at all! Of course, I was sent to an make your customer happy dept. who said the same thing $150. I see how they make their money now. So I asked them, if they would have sent their own tech out and he said my united need to be replaced right then or in the future, what would they have done? Told the tech to leave since I didn't have the records? Or if i didn't have the money for a new unit right then? I suspect they would have paid the tech, had him to repair it or just leave me without heat during the coldest days of our winter! I also asked, how would I go about disputing their findings or go through their arbitrations? He replied he had no ideal! All he could do was tell me $150, and that is what the policy said. By the way, I just got a copy of the policy right after the phone call. they NEVER sent it to me as I am still waiting on the email, that said they didn't have a tech to send out to me. There is more to this story, however this is just the highlights. This company bears your seal of approval! ..View less

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Stephen Kraus, Clayton, NC

On Jan 13, 2021

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Perhaps if you live in a city or major metropolitan area, your experience may be different. From what I can tell, the policy cleverly excludes everything imaginable. It's so broadly worded in some areas and in others, excludes virtually anything that might break. We all know that the sales process makes it so we feel comfortable enough not to read through pages and pages of a contract. Furthermore, e ..Read Full Review

Perhaps if you live in a city or major metropolitan area, your experience may be different. From what I can tell, the policy cleverly excludes everything imaginable. It's so broadly worded in some areas and in others, excludes virtually anything that might break. We all know that the sales process makes it so we feel comfortable enough not to read through pages and pages of a contract. Furthermore, every time I have called about anything that actually was covered, they don't have any contractors that work on those systems so it is up to the home owner to coordinate, get authorization, pay out of pocket direct to the contractor, and then submit paperwork to Select for reimbursement - which is essentially part of what you are paying for but not getting. There is no way to know what you are getting prior to signing up but contractors all grumble they are not getting paid enough by home warranty companies and payments are delayed so only those contractors just starting out or who don't have enough customers because they have bad reputations or don't manage their business well, that are sub-contractors. The business model itself seems faulty and prone to dissatisfied customers due to either non-existent or sub-par performance making it appear to be a legal scam, something very common in the US with no consumer protections. Lastly, like all companies looking to squeeze every last cent of profit, customer service is done in the Philippines and they are trained to be polite but ineffective and are very difficult to understand. ..View less

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Jane Moore, Enid, OK

On Jan 11, 2021

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I bought my disabled sister Select home warranty (her zip). She has no computer so twice I requested they send her a paper contract. Never happened. First claim was blinking electrical lights. After several days they couldn't find anyone to work for them. We found our own technician and paid him. The electrician said he won't work for them cause he doesn't get paid or its real late. It took me mon ..Read Full Review

I bought my disabled sister Select home warranty (her zip). She has no computer so twice I requested they send her a paper contract. Never happened. First claim was blinking electrical lights. After several days they couldn't find anyone to work for them. We found our own technician and paid him. The electrician said he won't work for them cause he doesn't get paid or its real late. It took me months to get reimbursed. Recent claim was 1-1-2021. Her refrigerator died. I got on two call backs 1-5-2021 to check on claim and was never called back. They sent me an email on 1-7-2021 stating they couldn't find anyone and to get our own technician. So she was without a frig 7 days. I could have found one in a day on my own! I would never sign up with them again. They are not reliable and no one wants to work with them! ..View less

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Richard W Caldwell, Enola, PA

On Jan 08, 2021

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Absolutely the worst Company I've ever had to deal with...I enrolled in the Platinum Program and they never call you...you always have to call them and when you do call their call center I was connected to the Philippines and they were totally worthless. I do not recommend this company to even my worst enemy...they will frustrate you more than you can ever imagine.

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Michele, Monroe Township, NJ

On Dec 29, 2020

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I called to open up a claim 2 weeks ago when my refrigerator broke.I explained how I had a 6 month baby in the house and I needed help ASAP. After a week and 2 days when they decided to tell me that they didn’t have anyone to come service it I was told I could purchase a new refrigerator ( but could not tell me how much I could spend) I did. I was told to submit the receipt and 24 hours later I rec ..Read Full Review

I called to open up a claim 2 weeks ago when my refrigerator broke.I explained how I had a 6 month baby in the house and I needed help ASAP. After a week and 2 days when they decided to tell me that they didn’t have anyone to come service it I was told I could purchase a new refrigerator ( but could not tell me how much I could spend) I did. I was told to submit the receipt and 24 hours later I received an email stating being I did not have the broken refrigerator diagnosed they were not reimbursing me. This is the worst company not that I have ever dealt with but the worst company I have ever heard of. The customer service team gives you such a hard time to get a manager on the phone and then the managers say they will call you back and never do. Save your money and go somewhere else ..View less

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