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Home  /   Companies /   Select Home Warranty
icon Last updated: September 16, 2021

SELECT HOME WARRANTY REVIEW

Select Home Warranty has been in the home warranty industry since 2012 and is headquartered in New Jersey. They have managed to climb to a leading position by offering quality services. They have three home warranty plans that cover the major systems and appliances of your household.

Select’s coverage not only extends over single family homes but also on multi-unit dwellings and condos. With presence across most US states and offerings for all segments of customers needing home appliance protection, SHW makes for a viable and comprehensive option.

Pros

  • Limited-time free roof coverage available with all plans
  • Extensive and experienced contractor network
  • Participates in HomeWarrantyReviews’ Complaint Resolution Program
  • $100 off on any plan & 30-Day free trial

Cons

  • Service not available in all states
  • Electronics plan not available
  • 30-Day waiting period
 $company_name
Rating starRating starRating starRating starRating star
4,386 Reviews

Premium

$299 - $499

Deductible

$60

Coverage Limits

$1.5K

BBB Rating

B

Active States

46

Complaint Resolution Program

Yes

$500

Estimated Appliance Coverage

$2,000

Estimated System Coverage

46

No. Of Active States

Yes

Complaint Resolution Program

SELECT HOME WARRANTY PLANS

The system and appliance coverage afforded by the plans are as follows:

  • The Bronze Care: Covers 8 major appliances like a built-in-microwave, garbage disposal, refrigerator, dishwasher, etc.
  • The Gold Care: Covers 6 major home systems like the HVAC system, electrical and plumbing systems, water heater, and ductwork
  • The Platinum Care: Covers the broadest range of systems and appliances with 17 items

You can get a Select Home Warranty plan without a home inspection. There is also no restriction on the age of your covered appliances. Customers should note that coverage begins 30 days after signing up for the home warranty plan.

Select Home Warranty also offers Realtor benefits for real estate agents. These advantages can be incredibly beneficial to all parties involved in the home selling process.

SELECT HOME WARRANTY PRICES & COVERAGE

The cost of Select Home Warranty’s plans match the industry average and may range between $429-$499. Every month, you can expect to pay anywhere between $40-$100, depending on the plan you pick, the size of your home, your location, and other factors. 

The deductible for warranty coverage ranges between $60-$75, based on your state of residence. Currently, SHW is offering a discount of $100 on all their plans. Select Home Warranty plans now come with two extra months of coverage for free and a 30 day free trial. The coverage reduces the repair and replacement cost of covered devices. The coverage kicks in after a 30-day waiting period.

Platinum Care
  • Plumbing (including stoppages)
  • Electrical System
  • Water Heater
  • Garbage Disposal
  • Ceiling Fans
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Air Conditioning System
  • Heating System
  • Ductwork
Gold Care
  • Plumbing (including stoppages)
  • Electrical System
  • Water Heater
  • Heating System
  • Air Conditioning System
  • Ductwork
Bronze Care
  • Garbage Disposal
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven

Additional Coverage

Select Home Warranty offers customers several different items under the Additional Coverage option. The devices mentioned below get covered under the company’s add-on policy.
  • Plumbing and Lighting Fixtures
  • Stand Alone Freezer
  • Limited Roof Leak
  • Lawn Sprinkler System
  • Pool and Spa Equipment
  • Septic System Coverage
  • Well Pump
  • Refrigerator’s Ice Maker
  • Sump Pump
  • Central Vacuum

SELECT HOME WARRANTY CLAIMS & CUSTOMER SERVICE

Select Home Warranty customer reviews suggest that the service offered by the company is reliable. Customers can expect support from the company at all hours, on all days without exception. You can reach out to customer service by dialing 855-267-3532 at any time as they are available 24/7. A claim for repair or replacement should be filed within three days of discovering the malfunction. Here is what you should do to file a claim:

  • Call Select Home Warranty's phone number or go to the website to submit your claim
  • Select Home Warranty will assign an independent service technician to come over and repair your system/appliance within two business days during the week and four business days over the weekend
  • If you want your own technician to repair your system/appliance, you must get authorization from Select Home Warranty
  • Select Service Call fee will have to be paid by you to the company or contractor. However, the cost of repair or replacement will be borne by them

WHAT ARE THE EXCLUSIONS AND LIMITS OF SELECT HOME WARRANTY CONTRACTS?

Systems and appliances under single-family homes, individual condominium units, townhouses, modular homes, and multi-family property will be included under Select’s coverage policy. 

Devices will only be treated if they are damaged due to normal wear and tear. The company will not cover devices that have been damaged by any acts of nature.

Also, Select Home Warranty won’t cover any systems and appliances with pre-existing conditions. In such cases, you will have to pay for the repair out-of-pocket.

Customers should immediately contact the company if their devices malfunction and promptly switch off the problematic devices to avoid further damage. The company will cover only those systems and appliances mentioned in the contract and will not cover the exclusions.

There is no limit on the number of service visits per year. However, there are upper limits on the repair/replacement allowance provided per system or appliance; an HVAC system e.g., has a maximum repair allowance of $2000. This means that once the value of repairs availed on the HVAC system exceeds $2000, you can't file any more claims. Till then, you can get unlimited repairs.

Patrons should note if they file a deductible and later on cancel the appointment, they will still be charged. If consumers fail to pay the deductible amount, they will not be able to file for a claim in the future, deferred until all dues are fully paid.

Technicians must have complete access to the devices while repairing or replacing them. It is the responsibility of the residents to grant full permission for the technicians to access devices.

Select Home Warranty: Worth It?

Select Home Warranty offers various benefits for customers, such as flexible pricing and payment options, great discounts, and attentive customer service. Customers who choose them can avail of unique services like coverage on mobile homes, roof leak repairs, and get in touch with them on HomeWarrantyReviews.com’s CRP system.

If you are still unsure, explore other Best Home Warranty Companies for more comparisons!

SELECT HOME WARRANTY FAQs

Can I renew my Select Home Warranty Contract?

Yes, you can renew your Select Home Warranty contract without any hassle. You will be notified before the expiration of your contract about an extension. You could opt for the same plan or upgrade to a more comprehensive plan. You just have to inform the representatives.

Is Select Home Warranty a good company?

Based on the numerous reviews received on HomeWarrantyreviews.com, patrons state that Select services can be relied upon. However, at times service calls may get disrupted due to bad weather conditions or COVID-19 restrictions. All in all, Select has a rating of 4 out of 5 stars on our platform.

Which is better, American Home Shield or Select Home Warranty?

One is a pioneer of the home warranty industry and one is a relative newcomer, yet both of these companies are popular with customers. Where American Home Shield extends coverage to more items, Select makes up for it by offering more optional items. The pricing comparison of these companies leans in favor of AHS but Select regularly runs discounts to make prices affordable.

In most aspects, both companies are neck-to-neck, so it can be tough to state the dominance of one company over the other. However, you can read our detailed comparative analysis of these two companies to know more.

Is Select Home Warranty Transferable?

You can transfer your Select Home Warranty policy if needed. All you need to do is dial 855-267-3532. Once you connect with the representative, state the reason for the transfer of ownership so that the process gets initiated at the earliest.

How Does Select Home Warranty Work?

The SHW plans provide coverage to major home systems and appliances and begin 30 days after the date of purchase of the contract and lasts for a year. If any of your covered items break down thereafter, you can file a claim with Select Home Warranty.

What Does Select Home Warranty Cover?

Select Home Warranty offers three plans to customers. The Bronze care plan covers eight appliances, the Gold care plan covers six critical home systems, and the Platinum care is their most extensive coverage plan for both systems and appliances. Select is also currently offering $100 off on all their plans and extra two months of coverage for free.

How much is the service fee for Select Home Warranty?

The trade service fee, also known as a deductible, ranges from $40-$100. This fee is to be paid when the service technician pays a visit. Always make sure to file a claim only when a covered device is malfunctioning.

How to cancel Select Home Warranty?

To cancel your Select Home Warranty policy, get in touch with customer care via phone, or send an email stating your concerns. If you would like to receive a full refund, cancel the policy within 30 days of purchasing the plan. If you cancel your policy after 30 days, you may be eligible for a refund with special permission from the company.

Does the company cover older systems and appliances?

Yes, Select Home Warranty covers older systems and appliances as long as they are in good working order when purchasing the plan. The company does not conduct any home inspection before the contract is signed. However, it is a general rule that customers must always try to keep their systems and appliances in good working condition.

Are customers eligible for any discounts?

Yes, customers are eligible for special multiple-year coverage discounts. If you want to know more about the current discounts submit a free quote.

What is offered under Select's free roof leak coverage?

Select's free roof leak coverage includes leaks only over the occupied living area of single-family homes. Coverage does not include roof replacements or patios, shingles, metallic roofs, tars, flat roofs, structural repairs, tiles, gravel, gutters, downspouts, skylights, solar heating systems, panels, and flashing satellite components, antennae, attic vents, chimney, etc.

What does my warranty cover with respect to the air conditioning unit?

Select Home Warranty plans protect the central floor air conditioning unit of the home. The covered components include condenser fan motors, compressors, transformers, thermostats, capacitors, contactors, pressure switches, thermistors, cut-in switches, condensers, start assist, defrost boards, relays, and blower motors.

Is homeowners insurance the same as a home warranty?

Not at all. Homeowners’ insurance is legally recognized as insurance meant to cover people from the liabilities of the specified events such as fire damage, loss of property, etc. A home warranty is legally a service contract, not an insurance policy. But, it does ‘insure,’ so to speak, against expensive repairs due to mechanical wearing out of home systems and appliances

How long does it take for a system or appliance to get repaired?

Usually, the company sends a service contractor within two working days on weekdays and four working days on weekends. Though these numbers may vary from case to case. The contractor gives an estimate for how long the repairs will take, which is usually under a week at most.

Can I choose my own service provider with Select Home Warranty?

Select Home Warranty schedules trade service visits and dispatches technicians to your home at your time of convenience. Unless Select has given you the approval to choose your own service provider, they will not cover such repairs.

Select Home Warranty Reviews

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Jerry Gilbert, Berryville, VA

On Sep 17, 2021

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As a Realtor, I was called to ask about signing up my clients. I decided to try Select myself before suggesting any client sign up with them, as I had no other references for this company. To make a long story short, I had a three year old refrigerator freezing up things in the refrigerator side of the unit. I placed a call and was told that I should rearrange the items in the refrigerator to keep them f ..Read Full Review

As a Realtor, I was called to ask about signing up my clients. I decided to try Select myself before suggesting any client sign up with them, as I had no other references for this company. To make a long story short, I had a three year old refrigerator freezing up things in the refrigerator side of the unit. I placed a call and was told that I should rearrange the items in the refrigerator to keep them from freezing. I let them know that I thermometer was showing the temp to be 25 degrees so rearranging would fix nothing. After multiple calls and no technician being sent to do the repairs, I took action to replace a temperature sensor myself to resolve the issue. Now that my contract is up for renewal, I have gotten over 15 calls asking for me to renew the contract. Needless to say, I have told them each time why I was not renewing based upon their poor service on the one and only service issue that I had. I would not recommend this company to anyone. ..View less

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David Grant, Helendale, CA

On Sep 14, 2021

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I was impressed, as many others, with the offer. Pay upfront several thousands of dollars and youre covered for any breakdown in your home. Wow... until an actual claim is made. I filed a claim for my refrigerator and a technician came, I paid my $60. He identified four parts needed. S**** could not find the parts, after 4 weeks. Then the warranty co said they looked for parts but could not find them. S ..Read Full Review

I was impressed, as many others, with the offer. Pay upfront several thousands of dollars and youre covered for any breakdown in your home. Wow... until an actual claim is made. I filed a claim for my refrigerator and a technician came, I paid my $60. He identified four parts needed. S**** could not find the parts, after 4 weeks. Then the warranty co said they looked for parts but could not find them. Sept 11, I received a call stating they would provide $300 after I provided proof of full repair (at my own cost) or a new refrigerators. I decided to check on parts, called L*, and found S****p****d*****.com had the parts! Yes, they have the parts! Wow! But the cost was $371. After this, labor. Home Select appears to have run the numbers and decided- "thats too much for us!" and so they refused to get the parts and do the repair. I spent hours on the phone with customer service, to no avail. I requested transfer to customer service for cancellation, they "were not available." I requested transfer to billing, upon which I was hung up on- cut off. I find this company to be the best of shrewd, unscrupulous, preying upon naive consumers like me. I may have to find an attorney, but I will have my day. I am so angry and I cannot express it without inappropriate language. Be warned- they have not intention of paying out more than they receive in premiums- they hope you never have a claim, if so they will deny or minimize it at your expense. STAY AWAY! ..View less

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Sushant Upadhyay, Pleasanton, CA

On Aug 31, 2021

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Make sure you don't fall in low monthly price from this company. there are 2 instances where select home warranty was nightmare for me to deal with. 1) They have contract with technicians who won't even come in less than a week after you report issue. (imagine this for plumbing issues. You will end up taking care of it by yourselves). 2) My furnace had issue. They started asking all maintenance record ..Read Full Review

Make sure you don't fall in low monthly price from this company. there are 2 instances where select home warranty was nightmare for me to deal with. 1) They have contract with technicians who won't even come in less than a week after you report issue. (imagine this for plumbing issues. You will end up taking care of it by yourselves). 2) My furnace had issue. They started asking all maintenance record after delaying and ignoring the issue for more than a month. I ended up getting it fixed my self. 3) My AC is broken. Now it has been more than 20 days. But they are still keep on saying our authorization department is reviewing. My unit is under warranty but they are still not able to figure out what to do with claim. Again I think there whole customer service effort is to talk nicely and just say that we will get back which they never do. ..View less

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Anne Parker, Kansas City, MO

On Aug 14, 2021

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Select Home Warranty is very difficult to work with. They took a month to get my furnace fixed. No heat during that entire time. I tried to cancel my home policy and the rep was very rude. They didn’t want to give me any money back. Also, I was originally told that I could pick my own repair company, but when I tried to get approval for that, they said they no longer do that. Still it took them way ..Read Full Review

Select Home Warranty is very difficult to work with. They took a month to get my furnace fixed. No heat during that entire time. I tried to cancel my home policy and the rep was very rude. They didn’t want to give me any money back. Also, I was originally told that I could pick my own repair company, but when I tried to get approval for that, they said they no longer do that. Still it took them way longer than the 2 days they advertise to find a technician for me. Just had to wait it out!! I won’t be renewing my plan! ..View less

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Melody Busman, Cedar City, UT

On Aug 13, 2021

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Horrible horrible company !!! First time I called for service as my refrig went out The tech was great he replaced the inverted but said that the compressor was out to, sent to get authorization from Select Home Warranty and they declined to cover it, they stated that they so not cover "sealed" units so what a waste of money I cancelled the contract which cost me another 75.00 so all in 150.0 ..Read Full Review

Horrible horrible company !!! First time I called for service as my refrig went out The tech was great he replaced the inverted but said that the compressor was out to, sent to get authorization from Select Home Warranty and they declined to cover it, they stated that they so not cover "sealed" units so what a waste of money I cancelled the contract which cost me another 75.00 so all in 150.00 and broken refrig. When I called they were very rude and just wanted to sell !!! Stay away not worth the money ..View less

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cedric, Loveland, OH

On Aug 05, 2021

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This is the worst company I have ever dealt with! We had our home warranty for about 2 months and just wanted a toilet replaced and went through all of the steps to do so. They offered 40 to get it fixed so we decided having this warranty wasn't worth it if it can't even cover a toilet. We requested a refund and was told we would receive 400 back. They sent us a check for 126 dollars and stopped answerin ..Read Full Review

This is the worst company I have ever dealt with! We had our home warranty for about 2 months and just wanted a toilet replaced and went through all of the steps to do so. They offered 40 to get it fixed so we decided having this warranty wasn't worth it if it can't even cover a toilet. We requested a refund and was told we would receive 400 back. They sent us a check for 126 dollars and stopped answering our phone calls to get an explanation. I would seriously suggest NEVER using this company as they're a scam to get people to pay them money and not pay let you use the insurance you pay for. Even the plumber who worked on our toilet told us they're the worst company and will do everything in their power to not help you get your items fixed. This place is essentially a money grab and I would never suggest anyone giving them your money. I am only giving them 1 star because the system won't let me give them 0. ..View less

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Andrew Carreon, Oceanside, CA

On Jul 29, 2021

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Absolute scam these people sell. Then they hide behind their terrible contract which I never received because it was caught in my spam filter. Their contract gives them every reason to back out of paying a claim or for settling for the lowest possible amount. Even the repair company rep that showed up scoffed when I told him I had SHW, just confirms how much of a joke their policy is. American Home S ..Read Full Review

Absolute scam these people sell. Then they hide behind their terrible contract which I never received because it was caught in my spam filter. Their contract gives them every reason to back out of paying a claim or for settling for the lowest possible amount. Even the repair company rep that showed up scoffed when I told him I had SHW, just confirms how much of a joke their policy is. American Home Shield or Fidelity Home warranty would be a significantly better choice than this horrible company. ..View less

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Isabella Hastings, Paola, KS

On Jul 26, 2021

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FRAUD. I paid over $1400 for a 3 year warranty. The refrigerator went out LAST MONTH. I filed the claim and they still will not help me. I call every single day. "no technicians available at the moment"...its been a month. Thats quite a long "moment" I spend a minimum of 10 minutes on hold each time I call, then they disconnect as soon as I tell them why I am calling. No one will retu ..Read Full Review

FRAUD. I paid over $1400 for a 3 year warranty. The refrigerator went out LAST MONTH. I filed the claim and they still will not help me. I call every single day. "no technicians available at the moment"...its been a month. Thats quite a long "moment" I spend a minimum of 10 minutes on hold each time I call, then they disconnect as soon as I tell them why I am calling. No one will return my calls or emails. I have called/emailed every day for the past 30 days with no change. I have filed roughly 30 claims online for the same thing hoping someone will call me back and still nothing. Customer service does not listen, they are rude and hard to understand. They repeat the exact same things every time and assure you they will "help you" or "get right back to you within 24 hours" it's all a lie. I will be reporting them to BBB. BUYER BE WARE!!! DO NOT GO WITH THIS COMPANY!!! I have used warranty companies in the past and had great experiences. This is NOT one of them. ..View less

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Mary McNeill, Walnut Creek, CA

On Jul 21, 2021

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I echo all the other reviews here that note this company is a SCAM full of CROOKS and THIEVES. Alex Winters is the CEO, and Dave Happ is next in line. They are literal thieves. The whole company is a sham to take money for premiums and never pay out on their contractual obligations. I am a realtor and real estate investor and will never allow any of my clients to get involved with this Ponzi scheme. It i ..Read Full Review

I echo all the other reviews here that note this company is a SCAM full of CROOKS and THIEVES. Alex Winters is the CEO, and Dave Happ is next in line. They are literal thieves. The whole company is a sham to take money for premiums and never pay out on their contractual obligations. I am a realtor and real estate investor and will never allow any of my clients to get involved with this Ponzi scheme. It is illegal and should be shut down. Specifically what happened to us is that our AC stopping working during a 110 degree heatwave, and SHW delayed and delayed in the same manner many others have noted, refused to send a technician out, kept asking for information we gave them repeatedly, and then once they realized our AC would need to be replaced because the needed part is no longer manufactured, they DROPPED our coverage all together (illegally) so now we don’t have any coverage despite contracting for coverage and paying for it. This is not a real company and consumers need to BEWARE. ..View less

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Mary McNeill, Walnut Creek, CA

On Jul 21, 2021

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I echo all the other reviews here that note this company is a SCAM full of CROOKS and THIEVES. Alex Winters is the CEO, and Dave Happ is next in line. They are literal thieves. The whole company is a sham to take money for premiums and never pay out on their contractual obligations. I am a realtor and real estate investor and will never allow any of my clients to get involved with this Ponzi scheme. It i ..Read Full Review

I echo all the other reviews here that note this company is a SCAM full of CROOKS and THIEVES. Alex Winters is the CEO, and Dave Happ is next in line. They are literal thieves. The whole company is a sham to take money for premiums and never pay out on their contractual obligations. I am a realtor and real estate investor and will never allow any of my clients to get involved with this Ponzi scheme. It is illegal and should be shut down. Specifically what happened to us is that our AC stopping working during a 110 degree heatwave, and SHW delayed and delayed in the same manner many others have noted, refused to send a technician out, kept asking for information we gave them repeatedly, and then once they realized our AC would need to be replaced because the needed part is no longer manufactured, they DROPPED our coverage all together (illegally) so now we don’t have any coverage despite contracting for coverage and paying for it. This is not a real company and consumers need to BEWARE. ..View less

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Pam Williams, Lewisville, TX

On Jul 19, 2021

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Do not use this company. They look for any reason to deny a claim. My water heater was making noise - they don't cover noise. I filed a new claim because it has sediment in it due to age - they don't cover maintenance. Finally, after plumbers recommended it be replaced because it is 13 years old, Select Warranty denied it for rust or corrosion. I WOULD NEVER RECOMMEND THEM!!

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Pam Williams, Lewisville, TX

On Jul 19, 2021

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Do not use this company. They look for any reason to deny a claim. My water heater was making noise - they don't cover noise. I filed a new claim because it has sediment in it due to age - they don't cover maintenance. Finally, after plumbers recommended it be replaced because it is 13 years old, Select Warranty denied it for rust or corrosion. I WOULD NEVER RECOMMEND THEM!!

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Y Jane Holick, Penryn, CA

On Jul 01, 2021

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I purchased a 3 year policy in Apr 2020. My first claims open in May 2021 about a cloth dryer. I was told parts will be ordered and delivered on June 15. On June 13, I was informed parts are delayed and won't be in till end of June or beginning of July. Yesterday (June 30), I get a call and was informed parts they ordered was wrong. Meanwhile they don't know what part to order, therefore, a second on si ..Read Full Review

I purchased a 3 year policy in Apr 2020. My first claims open in May 2021 about a cloth dryer. I was told parts will be ordered and delivered on June 15. On June 13, I was informed parts are delayed and won't be in till end of June or beginning of July. Yesterday (June 30), I get a call and was informed parts they ordered was wrong. Meanwhile they don't know what part to order, therefore, a second on site diagnose is needed and they booked us again for next Tuesday 1-5pm. This is already sounds ridiculous enough. After almost 2 months wait, we are back to where we started and I hope there is not another trade call fee for this second visit. My second claim is opened on June 18 about AC. Same house. Tenant mentioned AC does not producing cold air. It is over 100 degrees daily in CA. Select's AC partner company was out there on 22nd and quoted about $500 to fix it on that visit. Select Home Warranty declined their request, send them home and told me on the 24th that ' parts are being ordered and will be delivered in 3-5 business day'. On June 29, which is the 5th business, of cause, no parts come. I called, asking for a tracking# , no one can provide. I ask when parts will be in. no one knows. I asked when this issue will be solved, no one knows. I called the AC company directly and find out they have the parts and they could have fixed it right then. I called more than 5 times talk to different rep in your company, asking for approval of the $500 quote so the AC company can come out anytime do the work. No one has the power to authorize it. I ask for someone who has the power, no one would forward my request. The last person I talked with is Ron, supposedly he is a higher rank of customer service. He told me yesterday he will take care of it (June 30) and will get back to me within the same day. But that, again, turns out to be another lie. No call, no follow up, nothing back. I called his extension, left voicemail, I called him again, both times the phone just goes to voicemail directly. The third time I was able to talk to him, but he tells me information that I already knew: 'the parts are being ordered, please wait for the parts to come'. So I trusted him yesterday, thinking he will take of it, turns out that's another trick this company plays just to push me off the table one more day... Now based on my experience with the dryer parts, I figured out the ' ordering part lead to an endless waiting for part to come yet part never will come, and when dates approaching, someone will say parts ordered were wrong now we need reorder so we go back to the starting point ' is a great cycle of avoid taking care of the issue. After repeating the 'ordering part' trick to the same client - me, I started to see their practice pattern is about how to push the matter into a infinite wait without clearly stating: we are just not gona do it. Till today, Select Home Warranty is stil playing the 'wait for part' game, even their own AC partner has the part and could fix it anytime. Honestly if the part finally come in December, who is gona need AC then anyways. Ron told me today that the parts will come tomorrow. I asked for a tracking#, again, he doesn't have it. I asked if you don't even have a tracking#, how you know the parts will come tomorrow. He said I trust my college who told me so. ok, that's what I was told on the 24th, But when time pass by, fact proves it is just a lie on top of another lie. I recall once trying to get a quote on their website, and more than 10 different sales person called me day after day, trying to sell me a policy. How about, get rid off the 9 out of 10 sales person, use the funds and staff to keep promises, repair whenever needed in a timely manner, to avoid lies and fraud, to build a reputation? I assert everything I type here is true and based on facts of what has happened. ..View less

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Y Jane Holick
Y Jane Holick
On Aug 02, 2021

So first of all, they claim everything is an installation which is not covered by their contract. Although repair and replacement is covered, but they defined it as installation to avoid paying for labor. After I escalated multiple layers and filed complaints with multiple government and consumer protection sources, and after I pay out of pocket myself $300 for the labor to repair the AC, they a ..Read Full Review

So first of all, they claim everything is an installation which is not covered by their contract. Although repair and replacement is covered, but they defined it as installation to avoid paying for labor. After I escalated multiple layers and filed complaints with multiple government and consumer protection sources, and after I pay out of pocket myself $300 for the labor to repair the AC, they approved reimburse for the $300. Clothing dryer issue (which is actually the wash machine, not the dryer) is still not solved. 3 Month has go by. They finally told me they can\'t find the parts for the machine and they will only give $175 for me to get a new one. I purchased this machine in 2017, brand new. They only think it worth $175 after 5 years of operation. I paid more than $1000 when I purchase it. They definitely drain your energy if you want to keep on fighting. I purchased a new one and send them a receipt, till today Aug 2, no check of the $175 come in. They lie again. In my experience , trick client into buying their policy, then lie and go around to avoid their responsibility is their core value of the business. ..View less

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Paul Romain, Temecula, CA

On Jun 25, 2021

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Do not use this company as it’s like a shame. They sell this so called insurance but it is completely false. They do not use good repair people and they refuse real claims. I had a emergency and the last thing I needed was more of a problem. This company does not do what they say. They do not care one bit about you your just a number that they attempt to deny claims. Please do not use this company ..Read Full Review

Do not use this company as it’s like a shame. They sell this so called insurance but it is completely false. They do not use good repair people and they refuse real claims. I had a emergency and the last thing I needed was more of a problem. This company does not do what they say. They do not care one bit about you your just a number that they attempt to deny claims. Please do not use this company and there is so many other companies that are really good but not Select ..View less

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2 people found this review helpful
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Thressa, Bossier City, LA

On Jun 23, 2021

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The worst. The company has no integrity, liars and crooks. I finally have had with this company. No more wasting my money with them. Good luck to those who chooses this company. I can’t do this anymore.

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1 people found this review helpful
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Mathew kurikesu, Houston, TX

On May 27, 2021

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I have purchased the home warranty few months ago and unfortunately 3 months later my AC failed. It's been 2 weeks and still the company is asking me for model number and serial number even after providing it 20 times by me and their technician. Since the tech told them that the condenser need to be replaced because they cant find the part. The company just dragging the process by asking for on and seria ..Read Full Review

I have purchased the home warranty few months ago and unfortunately 3 months later my AC failed. It's been 2 weeks and still the company is asking me for model number and serial number even after providing it 20 times by me and their technician. Since the tech told them that the condenser need to be replaced because they cant find the part. The company just dragging the process by asking for on and serial number. You cannot talk to anyone else other than some outsourced people. Only way they talk each other is my leaving comment in the case and takes days to respond. I have 3 emails already sending them the pn and serial number. 2 weeks later they keep asking the same thing. Yea they maybe good at fixing small.claims after charging big amount but when it's big ticket items seems like they dont want to do anything other than dragging their foot. ..View less

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1 people found this review helpful
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Rachel Hale, Grace, ID

On May 25, 2021

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Run away!!! We have had a complete nighmare with Select! Our well pump went out May 4th and I called it in early that morning. They said it would find a person to take a look at it within 48 hours. After 48 hours had passed with 4 kids, horses and dogs all needing water, I found a person in 15 minutes who was able to come out in a few hours and look at my well pump. I won't dwell on the awfulness it ..Read Full Review

Run away!!! We have had a complete nighmare with Select! Our well pump went out May 4th and I called it in early that morning. They said it would find a person to take a look at it within 48 hours. After 48 hours had passed with 4 kids, horses and dogs all needing water, I found a person in 15 minutes who was able to come out in a few hours and look at my well pump. I won't dwell on the awfulness it is to have 4 kids and livestock without water for 2 days! My well pump ended up needing replaced and Select they would cover the whole thing. I didn't worry more about it and called to double check on May 17th that it was being taken care of. During this phone call, which I have recorded, they said they would pay for the entire thing. May 24th rolled around and the provider who fixed my pump hadn't been paid by Select yet and he was upset. So I called Select and they told me it hadn't been taken care of yet and it should have 2 weeks ago and they gave me an expedited number to call. I called this number and they told me they would only pay $400 of the $2165 bill I have for the pump! Never have I been treated with such negligence in my entire life! Human beings should never be treated the way that I have! This is truly the most awful company you could ever have the displeasure of finding yourself interacting with. If you are shopping for a home warranty, run away from Select as fast as you can! ..View less

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5 people found this review helpful
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Mark Fenlong, Alexandria, VA

On May 13, 2021

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This company is nothing more than a scam service. I've had a plumbing issue, one that I've figured out a way to live with, since Nov of 2020. I submitted a claim. What has since followed is up there with the greatest of scams I've been privy to, a legal scam at that. What this company does is contract out to the lowest common denominator for specialists, technicians, tradesmen, whomever. The result, ..Read Full Review

This company is nothing more than a scam service. I've had a plumbing issue, one that I've figured out a way to live with, since Nov of 2020. I submitted a claim. What has since followed is up there with the greatest of scams I've been privy to, a legal scam at that. What this company does is contract out to the lowest common denominator for specialists, technicians, tradesmen, whomever. The result, assigned 'plumbers' who: A] don't specialize in plumbing, B] don't schedule appointments, C] schedule appointments but do not show up, D] show up, look at issue, and then do not follow up, and most importantly, E] are not even qualified to do the work. Because of this, i have had to call and re-request a plumber at least a dozen times! That is not an exaggeration, at least 12 times I've tried to get them to warrant my issue and they assign bozos or just some guy who gets his name in the system who is like, a handyman, or something. I've had two of these losers show up; a beat up truck, ladders, and paint on their clothes, paint! A effing painter showed up to look at my plumbing issue. Now what they will tell you is they have a pool of contractors but if I'd like, i can get my own plumber out here and then they will reimburse for the work. LOL! As if i would trust that they would EVER reimburse me for the cost of service, or, I'm sure would nickel/dime or point out gaps in the policy; leaving me with the bill and a useless claim. You may wonder, "how do you know they would not reimburse you?" Excellent question, because as part of the plumbing issue was a ruined disposal. I bought a replacement and sent in the reimbursement form. They said they would cover it and send the check. What they did was submit the expense to their bank, the bank cut the check, and they sat on it. They did nothing with the check, assuredly hoping I would not inquire about it. Well, I was patient, and did not bother them about it for at least 45 days or more! When I called about it they said 'oops' and I received the check within a week. "so, what's the issue?" The issue was that they held the check for so long that when I deposited the check, it BOUNCED! Their bank had cancelled an uncashed check!! My bank charged me a fee for this, which they quickly reversed. SHW was nonplussed when I called about this. They sent a new check within a week and this one cleared. So, with this knowledge, AND with talking to one of the contractors who DID show up and said many techs wont take a SHW contract, because they don't pay them, there was zero chance I pay to repair my issue up front and HOPE for a reimbursement. FTR, the plumbing issue occurred in Nov 2020, it is now May 2021, and not yet resolved. Nor do I have any hope that it will. Do NOT, I repeat do NOT purchase a home warranty with this 'company'. Look elsewhere, and even pay a bit more for actual service. No wonder they sponsor the Jets, they are both bottom feeders!!!! ..View less

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4 people found this review helpful
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SARALEE BURRIS, Midlothian, VA

On May 03, 2021

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My claim for my fan motor on my furnace was denied because they needed maintenance records fo the last 3 years. I was not told about this when I started this policy. Then after I paid for the part and service they said they would reimburse me $150. This was in March,2021. It is now May and guess what? still no reimbursement! Only lies and excuses. I wish someone could punish or put this company out of bu ..Read Full Review

My claim for my fan motor on my furnace was denied because they needed maintenance records fo the last 3 years. I was not told about this when I started this policy. Then after I paid for the part and service they said they would reimburse me $150. This was in March,2021. It is now May and guess what? still no reimbursement! Only lies and excuses. I wish someone could punish or put this company out of business. Where is our government? ..View less

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4 people found this review helpful
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Oral Wample, Tucson, AZ

On Apr 28, 2021

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This company isn't worth the time like most insurance companies they talk a good game but when you need them they don't deliver. I have filed 4 claims with this company and every time they have been reluctant or not had a service technician to assist me. The latest issue is with my washer. They did get a tech out to access the problem and they deemed that the washer was not worth repairing and would only ..Read Full Review

This company isn't worth the time like most insurance companies they talk a good game but when you need them they don't deliver. I have filed 4 claims with this company and every time they have been reluctant or not had a service technician to assist me. The latest issue is with my washer. They did get a tech out to access the problem and they deemed that the washer was not worth repairing and would only give me $250 towards buying a new machine. So for anyone thinking of buying a policy beware you may not get what they tell you. I was told that if the appliance could not be repaired they would replace it. I was lied to! No matter what company you may choose be sure to read all of the contract. My overall rating is "0" stars. I also have some concerns with a company that would give Select Home Warranty the Editor's pick for 2021. ..View less

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4 people found this review helpful

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