Best Home Warranty Companies In Texas
As a Texan homeowner, the last thing you want is to be stranded with a broken-down AC or refrigerator in the hot summer months. Considering that over half the homes in Texas were built before 1999, it's highly likely that home maintenance costs will rise due to age-related wear and tear. A home warranty plan can come to your rescue with the coverage you need for repairs and replacements of these critical home systems and appliances.
As the state with the second-largest economy, Texas has several home warranty providers offering plans. We have evaluated the major home warranty companies in Texas to present our readers with unbiased reviews of their offerings, customer service, pricing, and recommended the best options.
GET $200 OFF + 2 MONTHS FREE + FREE ROOF COVERAGE
 
ServicePlus Home Warranty |
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Top Home Warranty Companies In texas
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Choice Home Warranty |
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They are one of the few companies to offer roof repair coverage at an affordable price.
Offer(s) Available:
FIRST MONTH FREE + LIMITED ROOF COVERAGE
PRICING
$370 - $450
SERVICE FEE
$85
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American Home Shield (AHS) |
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They let you pick and choose particular items you want to protect and Build-Your-Own Plan.
PRICING
$299 - $500+
SERVICE FEE
$75, $100, $125
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ServicePlus Home Warranty |
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The company offers exciting discounts and budget protection.
Offer(s) Available:
GET $200 OFF + 2 MONTHS FREE + ROOF COVERAGE
PRICING
$500-$599
SERVICE FEE
$75
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The Home Service Club |
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At times, they cut down the waiting period to a mere 10 days and begin protecting your devices.
PRICING
$400
SERVICE FEE
$65, $95, $125
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Select Home Warranty |
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They are the only company that covers mobile homes.
Offer(s) Available:
GET $150 OFF + 2 MONTHS FREE + FREE ROOF COVERAGE
PRICING
$299 - $499
SERVICE FEE
$60
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First American Home Warranty |
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The company offers you limitless service call claims so that you get the value for your money.
PRICING
$336-$534+
SERVICE FEE
$85
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Home Warranty of America |
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The company offers you a 13-month home warranty plan that provides exceptional coverage options.
PRICING
$275 - $695
SERVICE FEE
$75 - $100
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Complete Appliance Protection |
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No exclusion for pre-existing conditions.
PRICING
$380 - $720
SERVICE FEE
N/A
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OneGuard Home Warranties |
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The company provides you quick response time to make sure all your items are up and running ASAP.
PRICING
$399-$599+
SERVICE FEE
$69
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Landmark Home Warranty |
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Regional home warranty provider operating in 6 states
PRICING
$424-$675
SERVICE FEE
$70, $100
IMPORTANT TIPS ON BUYING A HOME WARRANTY IN TEXAS
Some systems and appliances are more prone to breaking down than others, depending on the climate where you live. Begin your home warranty research by taking inventory of all such home systems and appliances.
- A home warranty coverage is limited to the terms and conditions set by the company. Unless the damage to the home appliances and systems come within these pre-determined boundaries, your home warranty plan will be of no benefit to you. Make sure to read the fine print and exclusions before finalizing your decision on a particular home warranty plan.
- Find out everything about a home warranty company by visiting its website and reading customer reviews. Most home warranty service providers don’t cover pre-existing conditions, so ensure that your devices are passing home inspection tests beforehand.
- Texas has sweltering summers. When the temperatures soar high, many of your home appliances and systems have to work overtime to beat the heat. Therefore, look for a home warranty with comprehensive coverage of home items prone to damage in summer.
- As a new home warranty buyer, enquire with your friends and neighbors about the best home warranty services in Texas that they have come across.
A GLIMPSE AT AVERAGE PREMIUM IN TEXAS
To help you figure out how much Texans spend on home warranty, we have compiled some data and represented the pricing information in a graph. Most Texas homeowners choose mid-range home warranties at an average premium of $324.07 and a deductible of $75. Some homeowners prefer more comprehensive coverage and are willing to shell out more and vice versa.
Coverage in texas (TX) major towns:
| Arlington | Austin | Corpus Christi |
| Dallas | El Paso | Fort Worth |
| Houston | Laredo | Lubbock |
Population : 25,144,800
Don't Let Unexpected Appliance Failures Break You!
TOP HOME WARRANTY PLANS IN THE STATE OF TEXAS
Many companies offer warranty plans in Texas that include coverage for all major home systems and appliances. Here, we have listed popular plans offered by leading warranty companies. The quality of services and coverage options differ from one company to another.
ServicePlus Home Warranty: The Platinum Plan offered by ServicePlus Home Warranty is ideal for the Texas home that uses the HVAC system extensively. With air conditioning. Ductwork, heating system coverage along with optional coverage for additional heating and A/C systems, plus 17 more items, this plan offers the comprehensive protection needed by older homes. Get your free quote to find out the exact premium and you can also avail a $200 discount.
American Home Shield: The ShieldGold plan by AHS is quite popular with homeowners who don’t need very extensive coverage but want their HVAC systems and plumbing covered well. The ShieldGold plan has an appliance coverage cap of $3000 per item.
Select Home Warranty: Some Texan homeowners only want some basic coverage over home systems that are used extensively like the HVAC systems, and electrical systems. The Select Home Warranty Gold Care plan is quite popular. The premium is quite affordable as you can find out from your free quote and there are often discounts from the company.
TEXAS WEATHER CONDITIONS AND IMPACT ON HOUSEHOLD ITEMS
Weather conditions in Texas are characterized by extreme temperatures, which can speed up the normal wear of your household appliances and systems. Summers in Texas are hot and humid, and the appliances most vulnerable at this time are the refrigerators and the HVAC system.
The overwork to maintain optimal temperatures exerts immense strain on various parts and components of the machinery. This eventually results in the appliances breaking down, and fixing them can burn a hole in your pocket. But with a home warranty plan, you can get your appliances or systems fixed for a few dollars.
Texas winters aren't friendly either and cause the heating systems to be vulnerable to wearing out. So, be it in summer or winter, home warranty plans can protect your home appliances and systems from a costly repair or replacement. With a home warranty, you can also get easy access to insured and licensed technicians, 24*7 customer service, unlimited service requests and many other benefits.
Frequently Asked Questions
Are home warranties required in Texas?
Home warranties can be really useful in Texas because the heat accelerates the turnover of the covered systems and appliances. Therefore, breakdowns are more likely to occur, especially if you have an older home. They aren’t mandatory, unlike home insurance, but having a plan gets you some peace of mind for a low monthly cost.
Which is the best home warranty company in Texas?
Both regional and national home warranty companies serve Texas homeowners, and the best to the worst rating is therefore somewhat subjective based on customer preferences. Texan users of HomeWarrantyReviews.com have reviewed Choice Home Warranty, ServicePlus Home Warranty and AHS favorably for the range of plans, pricing, and technician quality.
What are the home warranty regulations in Texas?
Home warranty operators are regulated by the Texas Real Estate Commission and self-regulated by the National Home Service Contract Association. NHSCA is an industry body where members are expected to adhere to certain standards. The companies have to operate according to the TREC guidelines and offer an efficient claims process.
How to file a home warranty deed in Texas?
A home warranty deed has nothing to do with home warranty for repairs and replacements. It's a document that establishes you as the rightful owner of your property with no competing claims. You can file a home warranty deed by getting one from your real estate agent or downloading it online. Fill it up with the right documentation and then get a signature before a public notary.
What does a home warranty cover?
A home warranty covers most home systems like HVAC, electrical and plumbing systems, and home appliances like washing machines, refrigerators, built-in microwave, oven, range and cooktop, garbage disposal, etc. The exact coverage details are specified in the contract and should be studied carefully. Home warranties do not cover all parts and components of the mentioned systems and appliances.
Do home warranties cover plumbing stoppages?
Many home warranty companies do cover plumbing stoppages like Select Home Warranty. If there are stoppages in drain and sewer lines up to 100 feet from the access point, leaks and breaks of water, drain, gas, waste or vent lines, the home warranty technician will fix it. However, home warranty companies exclude stoppages due to roots, collapsed, broken, or damaged lines, especially, outside the perimeter of the main foundation.
Is a residential service contract the same as a home warranty?
Yes, a residential service contract is the same thing as a home warranty. Home warranty companies are also called residential service contract companies.
Homeowners insurance vs. home warranty: what's the difference?
Homeowners insurance is a mandatory requirement for getting a mortgage. It's an insurance policy that covers the cost of destruction and damage to the exterior and interior of a house, losses due to theft and personal liability for accidents. On the other hand home warranty is a service contract that covers the cost of repair and replacement of home systems and appliances due to normal wear and tear.
How do I make a home warranty claim?
To file a home warranty claim, you have to login in to your customer account on the website or call up the customer support team of the home warranty company. You have to describe the problem and the service representatives will schedule a visit from a licensed technician. If the technician determines that the breakdown is covered by the policy, the company will pay for the service.
Texas Home Warranty Companies Reviews
Sheryl Calton, Houston
On Sep 17, 2021
American Home Shield (AHS)
I have resolved the issues with the resolution department. I wish that I had been sent to the resolution department when the issues started. I believe that it would have been resolved sooner. The department was professional and follow-up was consistent during the resolution process. This department was able to keep me calm when I wanted to give up. Thanks!
Sayed Hossai , Richardson
On Aug 28, 2021
American Home Shield (AHS)
I am still waiting to solve my home’s AC problem although 3 days have passed since mechanic visited my home. Please solve it. They are supposed to give me an estimate. Thank you
Joyce, Mineral Wells
On Aug 23, 2021
Lowe's Appliance Extended Warranty
I have been out of a washing machine for going on 3 weeks. I expected a timely repair for the money I spent on the warranty. They sent out W***** A********* out of W**********, T****. The repairman was so nice but it did not get repaired the first time and he had to order another part! I am raising my granddaughter who is in athletics and we wash every day! Very disappointing.
Faye Stewart, Waco
On Aug 18, 2021
American Home Shield (AHS)
This is the worst home warranty company and they have the worst customer service. I informed them of my experience with one of their contractors and they told me I had to use them anyway. It has taken a month to get my dryer fixed
Faye Stewart, Waco
On Aug 18, 2021
American Home Shield (AHS)
This is the worst home warranty company and they have the worst customer service. I informed them of my experience with one of their contractors and they told me I had to use them anyway. It has taken a month to get my dryer fixed
Rick A Olige, Georgetown
On Aug 17, 2021
American Home Shield (AHS)
I had an AC issue, scheduled a service call online with AHS which was effortless. Tech came as stated and within 20 minutes had my unit diagnosed and repaired. Couldn\'t ask for a better transaction.
Melissa, El Paso
On Aug 13, 2021
Old Republic Home Protection
Worst home warranty company! Their providers don\'t even attempt to fix the problem all they are concerned with is collecting the trade fee. Shady business practices. Tried to cancel my plan and they wouldn\'t refund. STAY FAR FAR AWAY!
Lalita Thompson, Houston
On Aug 12, 2021
American Home Shield (AHS)
I contacted AHS because my washer wouldn\'t turn on. A repairman was out the next day. The part necessary to repair the washer was no longer available. AHS replaced the washer with a comparable model with a few newer features. Very happy that I have AHS! Takes the worry out of costly home repairs.
Gale Tucker, Hawkins
On Aug 12, 2021
American Home Shield (AHS)
Microwave had to be replaced. Replacement was a whirlpool, which was delivered but not installed. AHS wanted to know the reason JB Hunt gave for not installing. AHS didn\'t seem to know the requirements of the company they were using to replace microwave.
Don, Spring
On Aug 10, 2021
American Home Shield (AHS)
M****** has been to our house now three times for different appliance repairs. He is always on time and takes care of the issues. I would recommend M****** and H***** A******** R***** to anyone on AHS in the Houston area! If they assign another company, do yourself a favor and call and request H***** instead, you will not be dissatisfied!!
Syd Thompson, Allen
On Aug 06, 2021
American Home Shield (AHS)
My overall rating would have been higher if the wait times for a customer service rep was less and that I was better able to understand. I am also not able to contact AHS via email because of an error on my dash board saying that I needed to renew my contract even though the contract is active. The repair time was longer than it should have been because of a variety of service trips without the right part or information. All that said, I recommended AHS to a friend today.
Imad Khalil, Conroe
On Jul 31, 2021
American Home Shield (AHS)
Ac vendor arrived and gave me a quote then he says we will have to wait for AHS to send us the part and that will be 3-5 days then we have to wait until I can get on the schedule. Ideally he mentions if I paid around 1k extra then I won’t have to wait ( a wait that may take over 10 days.. in the Texas heat). I am not sure why this happened or how but it appears that AHS does not back us or it’s services at all I ended up paying as if I didn’t have any warranty from AHS. Very disappointing..
CHARMAYNE THOMAS PERSALL, Corpus Christi
On Jul 23, 2021
American Home Shield (AHS)
OUR AIR CONDITIONER WENT OUT IN THE MIDDLE OF JULY IN TEXAS. THE HOUSE TEMPERATURE WAS OVER 85 DEGREES . TO SAY THE LEAST WE WERE CONCERNED TO GETTING IT FIXED IMMEDIATELY. I CALLED TO SCHEDULE A TECHNICAN TO COME FIX THE PROBLEM. FROM THE BEGINNING OF THE PROCESS TO HAVING MY AIR CONDITIONER FIXED IT WAS AMAZING. MY WARRENTY COVERED THE REPAIR AND I SAVED ALOT !! WE MADE THE BEST DECISION TO HAVE OUR HOME COVERED WITH A HOME WARRENTY POLICY!!
Mahcoe , Houston
On Jul 22, 2021
American Home Shield (AHS)
The service provider, P**** G*** A* and H******, we were referred to were exceptional. American Home Shield responded to our needs immediately. Everyone has been most helpful. The damage and repairs in my home have been less stressful. Although the damage was not related to the AC unit, the service provided pinpointed to issue and directed us to another service provider. I appreciate the service and care being provided.
Randy Milton, Little Elm
On Jul 15, 2021
American Home Shield (AHS)
Easy to report problem and get service. We were contacted quickly to schedule service and the service technician was timely, friendly and knowledgeable. We have searched other home warranty companies and find AHS to have the best reputation and prices.
Scott Menefee, Tyler
On Jul 14, 2021
American Home Shield (AHS)
My covered refrigerator stopped working over a month ago. I\'ve had 3 different technicians come out and fail to fix the appliance. The most recent one also left big scratches in my cabinets. AHS said that was not their problem. All the technicians complained about AHS, and said AHS would do everything it could to avoid honoring its pledge to repair or replace covered appliances. Seems that they're right. Despite over a month with no refrigerator and no service person able to fix it, AHS will still not replace the unit. It just goes on and on and on... I have spent hours on the phone (and on hold) with AHS, only for them to repeatedly read the same boilerplate responses to me. When they promise to call back with updates, they never do. I have never in my life dealt with a company in any industry or service area that is as bad as AHS. I would recommend in the strongest possible terms that anyone shopping for a home warranty avoid AHS. Update - I finally gave up and bought a new fridge myself. $2000 for something AHS is supposed to fix or replace.
Jessy Kendall, Montgomery
On Jun 30, 2021
Old Republic Home Protection
Old Rebpublic\'s Contractor Relations Unit needs some serious help. We have never..... NEVER..... experienced such horrible service with a home warranty company nor its contractors. We have made a few claims on our warranty this year after moving into an older home. There was literally ONE contractor who came, assessed the situation, communicated when they would return, and returned in a timely manner to get the repairs done. EVERY OTHER TIME, once the contractor left, we found that the issue was either not resolved, worsened, or they created an even bigger problem. A few weeks ago, we had a plumbing company come out to fix a faucet that would only produce cold water. The first plumber they sent said that he would have to return with the correct parts. He returned. He did not fix the issue. It was arranged that he come back out to fix it. The company scheduled a time for us. The plumber didn't show 2 times... not once, but TWICE, he was a no-show, no-call. We told the company to send anyone other than him to our house. They scheduled a second repair person. He came and assessed the previous work and what had to be done to repair and said he'd return with the parts. This back and forth sending people who couldn't or didn't fix the problem happened a few times for this one repair request. Finally, today, we had someone come out to fix the original problem. He said, and I quote, "they had to send me because no one else knows how to solder." Well, ironically, he worsened the issue with faulty soldering and had to run to the store to get more replacement parts. Upon his return, after completing the original repair request, he moved the "protection" plate he had placed in the bottom of our tub and our tub was melted. We have him on recording stating his name, that he was there under Old Republic Warranty contract, and that he was the one that caused the damage along with pictures of the damage. He told us that he had no idea who we needed to contact in his company as he didn't know any of the management's contact information. Sure, most jobs don't ever tell you who your supervisor is... believable. To our astonishment, the guy just left. No word on how to fix the damage he caused to our house, no word on who to contact, etc... JUST LEFT. Now, I understand that these are independent contractors and that Old Republic didn't cause the damage themselves, but I'm willing to bet a lot of the issues we've had are not new issues and that we are not the first to bring things like this up. The companies OR contracts out to are garbage... except for the one (as noted above)! I'd chalk this up to a one-off if it hadn't happened with ALL BUT ONE contractor that OR sent to our house. We called OR to find out what we could do and were told that secondary damage is not OR's problem, take it up with the contractor. I guess that I can understand that but what I don't understand is that when someone is paying you with their hard earned money, how OR can contract out to such garbage companies that just come in MULTIPLE TIMES for one repair and leave our houses in worse condition and just shrug and walk away without trying to assist it's customers with damage caused by a contractor that OR has vetted! This is absolutely absurd, completely unacceptable and OR needs to seriously consider revamping its Contractor Relations Unit. This means that Old Republic gets to pick garbage contractors and then WE, the customer paying a yearly fee, are left to deal with the garbage companies and their "repairs." Old Repbulic has no skin in the damage game, why should they care, right? I, honestly, cannot believe that I am even having to write such a preposterous complaint/statement. OR should be ashamed and frankly, at this point, I am glad to not renew and to give my money to a better company with better contractors. UPDATE: The contractor that just left our house turned out to be the OWNER OF THE COMPANY who apparently doesn't know who to contact in the company... *insert eye roll here* UPDATE 2: Weeks ago, we had another plumber come out and look at our water heater. He mentioned that it would have to be replaced and submitted pricing to Old Republic. He did not submit details of what was to be repaired, so Old Rebpulic said they couldn't approve it until he did that and that they'd reach out to him to find out what the repairs are for... they have yet to do that... this means that we have been WEEKS without a properly working water heater... yet again, absurb.
Teri Blazek, Round Rock
On Jun 28, 2021
American Home Shield (AHS)
We have been without air conditioning in Texas heat for 10 days. AMS has yet to order the compressor, which they admit they have approved for purchase. We call every single day only to be told they are working on it. They will not give a timeframe or date when we can expect to have our unit fixed. I was just on hold with them for 90 minutes. When I log into my account it says the part was ordered, but they tell me it wasn’t. This is UNACCEPTABLE and the WORST CUSTOMER SERVICE organization I have ever dealt with. There should be a 0 rating, they don’t deserve even 1 star.
Teri Blazek, Round Rock
On Jun 28, 2021
American Home Shield (AHS)
We have been without air conditioning in Texas heat for 10 days. AMS has yet to order the compressor, which they admit they have approved for purchase. We call every single day only to be told they are working on it. They will not give a timeframe or date when we can expect to have our unit fixed. I was just on hold with them for 90 minutes. When I log into my account it says the part was ordered, but they tell me it wasn’t. This is UNACCEPTABLE and the WORST CUSTOMER SERVICE organization I have ever dealt with. There should be a 0 rating, they don’t deserve even 1 star.
Jennifer Drummond, Woodway
On Jun 24, 2021
American Home Shield (AHS)
Our ac literally crashed and in less than 24 hours the assigned contractor was at our door. Luckily, he was able to find a replacement part and we were back to cool within an hour of him arriving.
FLOYD REESE, Spring
On Jun 24, 2021
American Home Shield (AHS)
Total disappointment. Your advertisements and brochures show you cover specific parts of the HVAC system which includes the Evaporator Coil. You provided only $300.00 to cover the cost to install and replace the existing coil for a four ton AC unit. Your service provider, not selected by me, provided an estimate of $2,500 more to replace the evaporator coil. I believe this company falsely advertises and intentionally misleads consumers. They should be closed and no longer offer home warranty's to the public. The American Home Shield Warranty was provided to me by the seller of the new home I purchased. Realtors make this recommendation based on good will and faith that warranty companies will do as their contract says they will do. This is not the case for American Home Shield!!
Guadalupe Camacho, Fort Stockton
On Jun 23, 2021
American Home Shield (AHS)
I moved into our new home Late July of 2020. We had AC problems with it freezing in August and called AHS. This was our first time using a home warranty service so we paid the service fee of $75 and had someone come out. The technician seemed a little uneasy upon looking everything over and came to the conclusion that it needed freon. He charged the AC and left. He did not leave us a receipt or anything to let us know of the service he performed or how much freon he added. May 2021 comes around and our unit is not cooling correctly. We had to leave town and had my dad meet the technician at our house. The technician said he couldn't find the problem so he cleaned the unit inside the house with MY vacuum as a last resort and then changed the air filter that I had just replaced in the last 3 weeks and said that was all he could do. He left and again left no receipt of service or diagnosis. A month a few days later in June 2021 I got home from work to find the AC had gone out. I immediately called AHS and waited for a call back since the wait time was 1 hour 30 minutes. I was very specific when I made the service request that I did not want the same technician to come out. He was not fixing any of my problems and seemed to be putting "band-aids" instead of finding the root of the problem. The AHS customer service rep told me he was not seeing any contractors available and that it should not be the same tech because he was showing up as available. Well low and behold less than 4 hours later I received the text that a contractor had been assigned to my ticket. I looked online and IT WAS THE SAME TECHNICIAN. I immediately called AHS and spoke to the gentleman and told him the whole background. He then tried to call and take care of the situation with the technician but I DID NOT WANT THE SAME TECH. He says the tech will be at my home Thursday. I contacted the technician myself and he tells me there is not way he can be there sooner. I also explained he had lied to AHS about contacting me on Monday and he got upset and hung up on me. I called AHS once again and said I DO NOT WANT THIS TECH AT MY HOUSE. She insisted there was nothing she could do to change it because there are guidelines she has to follow. I asked to speak with a supervisor and she said "due to social distancing" she could not transfer the call but would send in a ticket that I wanted to speak with a supervisor. I called a local AC Technician to come check my AC since AHS was giving me the run around and the guy told me that my AC was way overcharged with freon and was putting too much stress on the compressor and now my compressor is going out. This is a problem that the AHS chosen technician has created. I called and spoke with a 4th customer service rep, Veshawn, (because it is impossible to speak with a supervisor) because I was just going to cancel my ticket even though I still have an existing issue. He assured me if I left the ticket open it would NOT go to the same contractor that they have been sending. Veshawn never got frustrated or upset with me. He never had an attitude and was apologetic about the poor experiences I had been having. At this time I am still waiting to hear from the supervisor that was supposed to call me 24 hours ago and for a new contractor to be assigned to my ticket. My contract with AHS will expire in 30 days and I will NOT be renewing.
Jon Albrecht, Arlington
On Jun 22, 2021
American Home Shield (AHS)
I had a leaking shower which required replacement of the valve cartridge. I requested service via the AHS website. A service provider was identified within a few hours and a service appointment was scheduled within a couple of days. Would have preferred more immediate service, but that was not in AHS\' control. The service provided was excellent and my only out of pocket cost was the $75 AHS service fee.
Alex Lincoln, Dallas
On Jun 21, 2021
American Home Shield (AHS)
First, I want to cancel my plan effective immediately after this month. The customer service has been horrendous since I’ve been dealing with AHS. It was something I just dealt with due to the fact I needed service requests, but I have reached my last straw with them. I have called repeatedly since Saturday, and have not got any help at all. My house has been 88 degrees upstairs and 85 degrees downstairs, and I placed a work order online on Sunday and even after they advertise 24/7 emergency help A-USA air conditioning was not available. I called about 10 times today to schedule service/get a recall done from my LAST SERVICE THAT WAS NEVER REPAIRED, just to be told that my 30 day period was up on the 20th yesterday so I would have to pay another $75 even though the issue was never fixed. How can that be fair if I scheduled yesterday AND called just to be hung up on yesterday. Today, I tried to escalate the call today twice just to be hung up on the first time, and still charged the service fee the 2nd time. Also, the vendors suggested are not available until July 1st, so they are basically asking me to burn up until then. Does nobody understand the urgency of an emergency? Either way I am completely sick of AHS, the crappy vendors you assign, and the extremely insensitive and unhelpful customer service. I will be much more happy to go spend my money with a company that actually cares to take care of their customer in a timely manner, and doesn’t charge for issues that were never fixed.
Alex Lincoln, Dallas
On Jun 21, 2021
American Home Shield (AHS)
First, I want to cancel my plan effective immediately after this month. The customer service has been horrendous since I’ve been dealing with AHS. It was something I just dealt with due to the fact I needed service requests, but I have reached my last straw with them. I have called repeatedly since Saturday, and have not got any help at all. My house has been 88 degrees upstairs and 85 degrees downstairs, and I placed a work order online on Sunday and even after they advertise 24/7 emergency help A-USA air conditioning was not available. I called about 10 times today to schedule service/get a recall done from my LAST SERVICE THAT WAS NEVER REPAIRED, just to be told that my 30 day period was up on the 20th yesterday so I would have to pay another $75 even though the issue was never fixed. How can that be fair if I scheduled yesterday AND called just to be hung up on yesterday. Today, I tried to escalate the call today twice just to be hung up on the first time, and still charged the service fee the 2nd time. Also, the vendors suggested are not available until July 1st, so they are basically asking me to burn up until then. Does nobody understand the urgency of an emergency? Either way I am completely sick of AHS, the crappy vendors you assign, and the extremely insensitive and unhelpful customer service. I will be much more happy to go spend my money with a company that actually cares to take care of their customer in a timely manner, and doesn’t charge for issues that were never fixed.
