Home Warranty Companies in Texas

Review: This is our second year with AHS and we have been very pleased with their service. All issues have been addressed in a timely manner and the technicians in their network have all done an excellent job.

Review: Professional Service - The service technician was knowledgeable and professional. The problem was diagnosed quickly and repairs completed in a timely manner. The service technician ensured that the area was returned to its original state and the area was clean..

Review: I have had AHS for about 10 years. Every year, the premium has increased until this year when it came due (November 2012) and I received a letter stating that I was being cancelled due to high usage. I have used this service this year for 2 times on the refrigerator which wasn't fixed correctly on the first trip and 2 times on the washer which was leaking water. The refrigerator is still dripping water from the freezer to the refrigerator every day. . . AHS did replace the Jen Aire stovetop burners last year when there was a problem when one of the burners which could not be fixed. I was even able to upgrade the burners to all metal for a nominal fee instead of what they wanted to replace it with in white.

Review: I returned home from vacation, at midnight, to discover the air conditioning was no longer cooling. I was able to report the outage to AHS on the internet and have a contractor assigned immediately. I booked with the contractor that morning and repairs were to be done the day after. The contractor was there for about 2 hours and everything was completed and working on the first trip. The service tech that came was knowledgeable and was great to work with.

Review: I used the phone to be a request in for my leaking water heater and I couldn\'t have been more impressed with the immediate attention I received. I ended up with a great service company that did a fantastic job hat met my expectations, and that is very unusual these days for a repair job to meet my expectations...but this one did. AHS had constant communication with me as well as follow ups.

Review: Since I signed up with American Home Shield, I have felt a breath of fresh air pertaining to issues in my home. Now when a toilet, or appliance is not working I simply request a service through their website and no more than 24 hours a company is calling me to handle my issue. American Home Shield is a good company to sign up with. The service company they have signed with are respectful technicians and quality customer service.

Review: My a/c went out during one of the hottest days here south central Texas. After contacting my AHS rep. A contractor called within 24 hrs and was at my home within the same time period. He quickly diagnoysed the problem and fixed it in appx 2 hrs. He cleanly dressed, courteous, and fully explained the problem. It was well worth the deductible.

Review: WCU Services was the contractor assigned to diagnose and repair our Frigidaire dishwasher - which was not washing dishes clean. The WCU serviceman was courteous - asked us what the dishwasher was not doing. He turned it on and quickly noted the lack of sound from the pump - it was not working. He told us he would order the pump and come back and install it when it arrived. He estimated the period for delivery and installation (don't recall the actual days promised) Before the period expired he was back installed the pump, tested it, and left.

Review: I have had AHS for about 15 years, I have always been happy with the service until now. I reported problem with my attic fan on 7/24/17. It is now 9/6/17, repairman came out timely, checked to make sure it had electricity running to it, and has never come back to fix. I have called several times, always told someone will call me back, still awaiting call from AHS or contractor.

Review: Every time I have called for service the contractor has contacted me within 24 hours - which is great!! All of the contractors I have had have been neat, efficient, polite and extremely professional. They have all taken the time to explain the problem and the resolution to the problem. They make sure I have a receipt for the visit and again ask if I have any questions. I can't say enough about how much I love the service from American Home Shield and its contractors.

Review: I have older appliances in my kitchen and from time to time, they show their age. However, whenever I have called AHS for service, they seem to find the perfect repair person for the job. An rarely do they have to come back with an additional part. They always seem to have everything needed for the repair. I really appreciate that .

Review: Our recent experience was a pleasurable one. Our microwave stopped working and we call American Home Shield to schedule a repair appointment. Our repairman arrived on time and was professional. He completed the repair in a timely manner and the microwave has worked well since.

Review: I just moved into my home. The first time I did a load of laundry the faucet where you turn the hot water on for the washer sprung a leak. I called AHS, explained the problem. They said they would send someone out next day. I explained the exact problem to them several times. When the plumber gets here he has to call AHS to see if it's covered. Of course, it is NOT covered. So I get to pay this guy $60 to tell me it isn't covered???? Why couldn't AHS tell me that when I called it in???? This is such a waste of money. Don't buy it unless you are going to buy the whole package. Oh and to top it all off, the plumber didn't have the part! Why wouldn't a plumber carry general supplies? AHS must contract it out to the cheapest labor possible.

Review: I had an A/C issue and AHS sent out this hack of a company. The 1st time the company tech came out he said I had a leak but was not authorized to stay and find out what the issue was and would have to come back. He came back and after 5 hours he still did not find the issue so he came back again with his supervisor. They found the issue and sent a senior tech to do the repairs. In the midst of finding the issue they broke my attic door and the attached ladder; they re-routed my PVC piping and caused a blockage. Two weeks later they fixed the blockage and supposedly re-routed my piping. The tech then advised me that I needed a new drain pan but his manager denied him calling AHS and told him he was not out there to fix a drain pan. AHS was never contacted in reference to me needing a drain pan. I called AHS and was told if the contractor does not send in that claim we can’t cover it. Now two weeks later I come home and find water leaking from my ceiling and now I have water damage. The tech comes out to find that the previous tech removed my secondary drain and gave me one primary drain so when the drain pan was full of water it had nowhere to drain but into my house. I called AHS and they want no parts of the complaint. I was refused the right to speak with a manager and told the issue was not a manager issue. I am cancelling this service today.

Review: My husband and I have a home and our kitchen sink began leaking. We just moved in a few months before this happened, and we were not worried about it because we purchased a home warranty through Old Republic and we thought fixing the issue would be a breeze. Our sink was leaking for quite some time, but we first noticed the leak on 12/9/15. We contacted Old Republic first on 12/10/15 and they stated that someone would come to the house the next day. Due to "employee sickness" our request was cancelled and moved to 12/15. We were cancelled on again on the 15th due to "employee sickness" and "not being a priority" and moved to 12/23. When my husband called Old Republic to check on the time of service for 12/23 HE DIDN'T RECEIVE AN ANSWER BECAUSE THE OFFICE WAS CLOSED. Why would we be told that we have a service date when the office would not even be open on that day? So at this time we had 3 different dates where we were told that someone would come to fix our sink and this did not happen. Finally my husband was able to reach someone on 12/28/15 when the office re-opened and someone was scheduled to come out on 12/30 (today) to fix the sink. Not only were we charged a $60 service fee, the person who came out checked to see what our warranty would cover and was told that NOTHING WOULD BE COVERED and it would be an additional $300. Why wasn't that told to us on 12/9 when we first called? If we were told, we wouldn't have waited 3 weeks for Old Republic to finally have someone come to look at our sink. My husband called today to speak with a supervisor at Old Republic, who told him "sorry, you're on your own". What service is that? I am disgusted, appalled, and I will not allow ANYONE I know to use Old Republic for their home warranty.

Review: Why are hiding the real reviews and only posting fake 5 stars. Better business bureau needs to know the truth about this company.

Review: Contractors were very courteous and efficient. They seemed very knowledgeable, and since the air started working again before they left, I can only assume that they definitely knew what they were doing.

Review: Our furnace went out during a cold spell, so we called AHS and the service company gave us a 10 to 12 time frame. This is the first time on a 2 hour window that they showed up just after 10 normally they are on the late side of the window or even later. The technician checked to make sure the fan was working to narrow the possibilities and went up into the attic. In about15 minutes we had the heat back on. The problem was the igniter and the tech showed us the old part I guess they only last on average 7 years. / He was courteous and talked for a few minutes and then he was gone.

Review: My a/c went out it was considered an "emergency" and upgraded for faster response as it is 95 degrees and the windows do not open and the doors do not have screens. The repair man came out the next day say that it was frozen told us to turn it off and the return to repair the unit was scheduled for 3 days later! Meaning that from Thursday morning until Sunday night there would be no A/c! I was told that AHS's requirement was only to come out w/in 24hrs not to repair w/in 24hrs. and that it was impossible to get repair sooner as they were booked w/ people before me. I called in a second request and was given a "next day" (saturday slot) from the same company that previously had said they couldn't come out until sunday night. Both AHS customer service rep and the repair company KOZY SERVICE lied about their schedule knowing that we were having to stay at a hotel until it was fixed and that 4 cats were having to stay in the un-airconditioned space @ 95 degrees. I am cancelling my policy today and will go with someone else or will handle repairs on my own. The people that work there have no authority to make decisions and use stated company policies to explain decisions which defy logic or morality. It is simply a waste of time to use them as they provide no service or accomodation or apology. It was a most unpleasant and stressful situation.

Review: American Home Shield has been awesome when we send in a claim they have someone contact us within 24 to 48 hours. They deduct the $100.00 when the person actually comes to our home to fix whatever is wrong. No worries. Our air conditioner heat pump went out. It took a little longer to get a new one in (Texas heat a lot were breaking down). We paid the $100.00 and a little extra for a top off on freon. The service people they contract with are always very nice and respectful. We have used the service three times now. Plumbing, air conditioner and washing machine.