Best Home Warranties Companies in Texas

Review: We have been Exceptionally unhappy with this company. The latest was when our new built in oven was delivered. It was Crammed into the space then I was told that it didn't fit and they couldn't finish installation. We paid to have our handyman come out. Because the oven was crammed in, the wood surrounding it splintered and needs replacing. Once it was out, we found that if the installers had simply lifted out a piece of plywood, it would have fit just fine without damaging our home and without the additional expenses we are now having to incur.

Review: We have American Home Shield (AHS) as our home warranty provider and called them on Wednesday, July 20 about our air conditioner (a/c) not working and the temperature in our home was 92 degrees. They set up a service call with Air Resolutions by AIRMACK and I called them Thursday morning to find out when they could come to our home to check our a/c and fix the problem. The lady who answered the phone said it would be Friday afternoon before they could come because of a high number of service calls. She suggested that I call AHS to upgrade our service request to an emergency so I called AHS and told them about the hot weather conditions and my husband being susceptible to heat exhaustion so AHS called AIRMACK and updated the request to an emergency. Then AIRMACK came Thursday afternoon and said that our compressor was not working. My husband did not ask the technician about what would happen next and the technician did not say what would happen next. From what AHS has told me, AIRMACK had 24 hours to contact AHS to let them know what the problem was and what should be done to correct it. In the meantime, we've been staying with family and friends waiting for our a/c to get fixed. We still have to go home to take care of things and the average temperature in our home is in the 90's--unbearable. We still have a yard to take care of and it's been cooler outside than inside our home. This is Monday afternoon, July 25 and we have not heard from either AIRMACK or AHS and are very disappointed in both AIRMACK and AHS because neither one of them followed up to see if we, their customer, had been taken care of during these scorching temperatures. When a customer is dealing with a hot house, high temperatures and companies who do not do their job in a professional manner, it is very stressful and frustrating. These companies should take care of their customers, be respectful of their problems and help them get through this situation by showing that they care. l called AIRMACK today and the same lady who answered the phone the first time I called told me the technician, who came to our home, was out on service calls and she would contact him to find out what is the status of our service request. I asked her to please let me know what is going on and when we can expect to get our a/c fixed. It's now 10:30 p.m. and I did not hear back form her. I tried several times today to reach AHS and each time I called it was over 30 minutes wait time! This is ridiculous that I waited over 1-1/2 hours to talk to a representative about our service request! When I finally was transferred to a representative I found out that AIRMACK had NOT called them within the 24-hour time frame. The rep asked to place me on hold while she called AIRMACK and when she came back on the phone she said that AIRMACK would call AHS tomorrow morning with their findings about our a/c--which is what he was supposed to do on Friday!!! So, he's had four days to call and didn't!!! This whole ordeal between these two companies is unacceptable business practice and inexcusable customer service!

Review: My air conditioning failed on Wednesday, July 3rd. I had out-of-town guests coming for the long holiday weekend. Tempertures were forecast to be well over 100 degrees each day. I was concerned that I wouldn't get service until the follow week. However, American Home Shield arranged for a service provider who came out at 6:30a on July 4th, and repaired my air conditioning. Can't ask for better service than that.

Review: I had great results with AHS. The first time I called, I was helped very quickly. I had a confirmation e-mail and an appointment was set right away, the next working day. My contractor was easy to work with and fast.

Review: When I purchased my first home I also purchased American Home Shield and was thrilled with the service we received. So much so that I specifically asked our realtor to add it to our new home purchase last month. Unfortunately, the level of service offered through American Home Shield is horrible now. I should have read the updated online reviews on the Better Business Bureau website. It takes 90+ minutes on hold before you can talk with someone (and that\'s if the person answering doesn\'t hang up on you), then it\'s hit or miss whether or not you get a customer service person who actually wants to help versus just says "sorry that\'s not covered" to get you off the phone quickly, then technicians aren\'t available for weeks, then the technicians who show up mis-diagnose the problem and/or aren\'t "qualified" to complete the work, and then the process starts all over again. My husband and I have tried to work with them 3 different times over the last couple months (we had a problem with our AC and now problems with our plumbing) and we have ended up just paying out of pocket for a local company to make our needed repairs because we cannot get AHS to respond to us. I would not recommend AHS to anyone!

Review: Placed the request Git a call from the ac/heating company next day repair done quickly

Review: Your contractor that you sent Responded too me in short time, he was very knowable address to me his name , company's name gave me a card with his name and a pamplet with his picture and company logo . Went right to work and was done in short time.

Review: Our technician kept me up to date on arrival time, good communication. was efficient & knowledgeable. Fixed my problem

Review: As usual, the tech comes out, spends a few minutes looking at the issue, tells us that the issue is not covered by AHS and then offers to fix the issue for thousands of dollars. AHS is a waste of time and money.

Review: I am very pleased with the response I got when i called in for service on my washer. They were very accommodating as to the date and time we were available. Then when the service was done, my washer is working great! The fact that I only paid for the one time service charge ,even when he had to come back with the part, is very satisfying! Thank you AHS!

Review: My most recent experience was a pleasant one. Rep. explained everything in detail regarding my pool protection. My concerns were resolved. Very professional attitude. Many Thanks Oscar Zapata

Review: Our 40-gallon electric water heater was broke so I called in a claim using AHS\'s claim line. The response time was very quick, both with AHS and the contractor Sirius Plumbing & A/C. Sirius quickly assessed the problem, described it and the solution in great detail, and got to work replacing the water heater unit right away. AHS left me a voicemail same day, advising in detail as to what parts and labor were covered, coverage amounts, and coverage limitations. By the end of the day, the replacement was complete, all parts and install were up to code, and I was able to complete the transaction with Sirius. So all in all, AHS and Sirius were quick, thorough, and considerate.

Review: I have had various contractors out for a variety of issues. Each time the response from customer service was prompt in contacting me as well as the contractor. Every problem was addressed professionally .

Review: Took an unbelievably long time to get an HVAC problem repaired. Hired a company from over 100 miles away for the job even though there are dozens of qualified contractors in our town. The HVAC contractor they hired wired the new unit wrong and blamed it on my breakers, saying an Electrician had to be called. AHS charged me a 2nd Service fee of $75 and sent an Electrician out. The Electrician found no electrical issues at my house, then discovered that the HVAC contractor wired the unit wrong. I should not have to pay for the mistake of their contractor, they should go after the HVAC contractor for that. AHS\'s Customer Service refused to refund the 2nd Service Fee for the Electrician. I asked to speak to a supervisor and was put on hold for about 40 minutes, then they transferred the call to another Department that had nothing to do with Customer Service.

Review: Automated system said my service fee would be $75 when my paperwork states $40 service calls. I can't contact a human, all you get is the computer. Ceiling fans are supposed to be covered but WHY if it costs just as much to just go buy a new one? First time trying to use the policy, what a joke.

Review: 1/8/14 Called in the problem to AHS. 1/16/14 Dishwasher serviced by Sears (either myself or my fiancée took off work to be home) 1/23/14 After researching parts, AHS ordered a new dishwasher and I paid $124 for the upgrade difference. 1/31/14 Dishwasher delivered. (either myself or my fiancée took off work to be home). Was told previously it was scheduled for the install on this same date as well (via Sears install), but Sears never showed up. Spent 3 hours on the phone between Sears and AHS and was told it would be another week before it could be installed. 2/6/14 New install date (either myself or my fiancée took off work to be home) Was told it would be Sears installing. They never showed up again! So the new dishwasher remained in a box in the center of my kitchen. After multiple calls to AHS and Sears, incredibly I was told that Sears does not and has not ever done dishwasher installs for AHS. 2/14/14 New install date (either myself or my fiancée took off work to be home) Was told it would be T & T APPLIANCE SERVICES installing now. Although both AHS and T&T confirmed the appointment, no one ever showed up! Was given yet another install date of 2/17/14. Fed up with the delays, a big box in the center of my kitchen for over 2 weeks, broken dishwasher for over month and a half, I finally just installed the new dishwasher myself! After being a customer of AHS for several years, I have come to realize that they are beyond incompetent. And if they can’t handle a simple dishwasher repair/replacement, then how can I expect or trust that they can take care of other repairs for me without excessive frustration on my part? I think Consumer Reports magazine hits the nail on the head in their February 2014 issue (page 19) where they say “Warranties don’t improve satisfaction” and “People who had a service contract or an extended warranty weren’t any happier with their repairs. They actually were more likely to have had repairs done incorrectly the first time around and waited at least two weeks for the repair than people who didn’t have those contracts.” This has definitely been my experience!

Review: The absolute worst company around. The contract reads like they will cover the usual warranty items (water leak, electrical, etc.), but here\'s the issue: They deny most claims because the cause of the problem OR the result of the problem is not covered. Example, if there is faulty wiring, because electrical runs through the circuit panel, they deny the claim because the circuit panel is not covered. Water leaks that damages electrical outlets, electrical runs through circuit panel, not covered. Yes, I know the circuit panel is not the same thing as a breaker but they still won\'t cover it. The vendors that they send out are very unreliable as well. They either don\'t show up or show up without the correct parts and never come back. Beware, you will still be charged the service fee per your contract irrespective if the vendor performed ANY work at your home. It\'s best to look elsewhere for a more reputable company.

Review: Recently had a problem with water supply to dishwasher after having water line in ceiling repaired. Repairman stated that if the problem with the water supply to the dishwasher was from the repaired water line, his repairs would not be covered. He checked and found that a device in the dishwasher was faulty,,,,,he replaced it and there was no charge other than the deductible.

Review: Had a water heater issue and they fix it in a acceptable time frame. Service was good

Review: Our technician was very helpful and found the problem immediately. The company was very timely in their response to our needs. I would recommend them to anyone.