Home Warranty Companies in Texas

Review: After 5 years I finally had to use AHS services. After a $75 service fee, the contractor said it was an electrical failure and this is not covered. This is a catch all since most items are electrical. What a disappointment. Cancelled immediately and will look more closely at the contracts and a more honest warranty company. One that truly covers and helps, not just solely out to take your money.

Review: Truth be told - I was a customer of AHS for previous 5 years. I had a handful of service calls during that period ranging from a bad ice-maker to A/C repair. In more than two cases, we waited over 10 days for repair. In fact, we had one service request that did not get resolved for 30+ days. It required us to escalate before we were able to get somebody to address the issue. Additionally, we had several instances where the contractors had to come back out to fix the issues they allegedly fixed during the initial service call. Our policy auto-renewed year after year and I just never thought about switching. Until recently, when AHS failed to notify us that they did not renew our policy. When I called customer service, they informed me that if I want a new policy then it would result in an annual premium increase from $500 to $1,224.

Review: Overall I have been pleased with AHS and the contractors we\'ve had. The last issue was an air conditioner that wasn\'t properly cooling. The company assigned was Rite Temp. The technician arrived during the service window and assessed the problem, low on Freon. He explained that AHS pays $10 a pound for Freon and they charge $80 a pound. I assumed $80 a pound is a standard pricing for contractors in the area. They charged the unit I and pulled out my credit card to pay the $635. I was then told that there is a convenience fee for using a credit card. After the fact I asked a few contractors in my area how much they charge for Freon. The low side was about $45 to $85 per pound.

Review: Promptness and professional.....I have used AHS in 5 different times...and I have had my issue resolved within 3 days in all cases.......the best example was when I had an A/C issue....the vendor was on site the very day of the call to AHS....had the issues resolved immediately....was professional and even gave me some tips of what to look for in the future regarding A/C problems.

Review: My refrigerator was not keeping my food cold. The repair company called me the same day as I submitted my claim on line. The next day the repair person was at my house. Getting the parts took a few days but the refrigerator was fixed within a week. AHS followed up with many phone calls making sure the repairs were on track and I was satified. Very good service and follow up from AHS.

Review: I have always had great experiences with AHS and the contactors that are sent out to repair. They have always had the part and fixed it within an hour at the most. Only 1 time did they have to come back, after parts were ordered. Contactors are always polite and AHS is always helpful.

Review: It was easy to set up the service call and the contractor was great at communicating with us on when they would arrive. From start to finish it was professional and timely.

Review: This company is good about servicing small inexpensive breakdowns, but buyer beware! Anything that is considered an expensive fix, they will use reasons to not do the work. Their company has sent out yearly technicians to service our ac's. Now that we have a big expense with freon and a leak the AC contractor they sent came up with the reason that we had expensive electrical problems. After 16 years we have had multiple techs, including the ones their company has sent) to fix small problems and leaks--and yet no one has ever mentioned any electrical problem. They are relying on the opinion of a AC guy who is not licensed as a electrician to decide the problem. We feel this company is just looking for a way to get out of this. We also had to call them and argue with them (useless) since no one has the courtesy to call us while we suffer in the heat. Waste of time and a waste of money!

Review: I have had American Home Shield for approx 12 years on two different homes. I am largely pleased so when I sold the first home I signed for service on our current home. I generally get my money\'s worth every year based on the cost of things that break. In this house alone, they\'ve done AC work on two units, replaced a water heater, replaced a water softener, fixed the refrigerator, replaced our pool heater, and replaced an icemaker. I would say the weakest areas are customer service, it\'s very hard to get them on the phone at all, and they tend to not respond to email. The vendors complain about this as well. Some of the vendors they sign up have very poor online ratings, which is always a cause for concern, but I\'ve generally had pretty good luck with their vendors and found them nice, professional, and caring about doing good work. Finally, there needs to be a service level agreement on timeliness for certain things like AC out in a hot climate, heat out in a cold climate, refrigerator out with no backup, etc. I was without AC two weeks in the hottest part of the summer. I would also like to be able to upgrade things that need to be replaced at my own cost for a better unit, realizing this will slow down the process a bit. If you could get in touch with a human, and they had a service level on mission-critical equipment, and I could upgrade, they\'d be five stars across the board. Despite these challenges though, it brings great piece of mind to know you won\'t have to pay $10k if your AC needs to be replaced.

Review: When you are plumbing deficient and you have a problem--AHS is the place to turn to and get the professional help you need to resolve your problem in a fast and efficient manner--AHS has come to our rescue many times and each time it has been done by a highly qualified service technician--Like the old saying "If Mama is not happy then no one is happy" that should say it all--

Review: We have been customers for over 20 years and have been pleased with the service. We had to replace our refrigerator recently and American Home Shield took good care of us.

Review: Repair appointments were set quickly with a fantastic company. Customer service was very accommodating and reassuring!

Review: We have been a member for 12 years and American Home Shield has always been prompt and reliable with every service call request we placed. We had 100% Customer Satisfaction.

Review: A friend of mine referred me to this company instead of the normal company that is used in Texas. I went with them, and it was the biggest mistake ever. After being in our home a week, one of the light switches stopped working, and then it would come on after hours. I called to get a technician sent out, and was told (on a Friday) that someone would contact me. Someone emailed me on Mon to tell me there was a 30 day wait on new policies, unless I had an inspection on the house(which I did). I sent them the inspection, which 3 days later I called to see what the status was, and of course they didn't get it. I re-sent it, only to get a voice-mail message saying we have everything approved, but since your requested included the words lights flickering, fixtures are not covered, so a technician has not been ordered. Please call us back if you think you still need service. I will never go with this company, and would never advise anyone else to as well. It has now been almost two weeks, and still no electrician.

Review: The technician that serviced my dishwasher was very knowledgeable and was able to repair it quickly and correctly.

Review: Hello I had issue with Ac unit last year called in for the service they charge and fix it AC unit work for 4 weeks and didnt do. Again paid two thousand dollars but and got the service AC but in 2 weeks still not working. What a lemon policy. TOday called in that unit is still not working they asked me to pay 150 dollars upfront for any follow up service. What a attitude. Most horrible service. Dont trust you all at all. Waist of my money and time with you guys. Every time call have to start the story to explain but all dumbs

Review: We were offered a home warranty by the seller when we purchased our home. Now, nearing the end of our one year warranty period, I can say that we are glad to have chosen American Home Shield as our warranty service. We utilized our warranty several times throughout the year for issues as small as a deep clog in the sink plumbing to a need for refrigerant in an a/c unit to the eventual replacement of our water heater. Each time, AHS arranged for an appropriate professional to be out to our home within appx. 2 business days. (The exception to that was a 2nd opinion on the water heater issue which took several days.) AHS and service contractors were communicative throughout each process. Besides the service fee due for each call (and the water heater issue, described below), we were never billed for anything additional. The water heater replacement was a little more complicated as it required a second opinion and coverage was initially denied by AHS, meaning we paid out of pocket; however, after a very simple appeal process, coverage was provided and we were reimbursed. AHS acted honorably and according to the terms of our warranty contract throughout the process. I would recommend this company to a friend or use them again, myself, in the future.

Review: My last issue was a problem with my refrigerator not cooling. I called AHS and informed them that I was on insulin and did not want it to ruin. I was very impressed with how fast I received a response from the contractor. I put in a ticket at around 10pm Sunday night and had someone out at 8am Monday morning. I have had AHS for 8 years and have only had 2 claims but I have been satisfied on both instances.

Review: Do yourself a favor and DO NOT choose this company. I wish I would have done more research and went with another company before renewing. Our AC went out on a Friday night; Sat morning we call to request an emergency repair because we have an infant and it was over 90 degrees in TX. Was told they would call a tech right away and have someone out within 24 hours. Saturday evening we call to check on status was told they left messages for contractors but they have not heard back. When asked who they called they said they didn't know.?!? Sunday (24 hours later) no call back, no tech and when calling to inquire, they said they were still waiting. Customer service was horrible and we finally had to call a tech ourselves. WE found someone to come out with only two phone calls and they were at the house within 45 minutes. This is a horrible company and I will advise all my realtor friends to never recommend Old Republic.

Review: Not impressed - AC went out and coils froze up - called and was told it would be Two Weeks before they could one of their approved techs out to look at problem - really? two weeks in Texas Aug heat? After a few days and several confrontational calls, I was graciously given approval for an alternate vendor - it took a couple of months to get some of my money back - then they cancelled my policy with no notice. I would NOT recommend this company - like most insurance they are really good at taking and raising you premiums, not real good about keeping their word.