Home Warranty Companies in Texas

Review: The last event I had with aforementioned company was with an appliance technician. This gentleman was very polite and very experienced about repair the of my oven, based on a gas leak. He had to order a part and returned a week later for the installation. After the repair he told me to cut on the oven for approximately 15 minutes to break in the part. Everything was as it should and so far I have had no problems with this condition

Review: American Home Shield has been my best asset taking care of my 12 year old house. The provide a great service with Avery good group of contractors that help me to save a great deal of money. I had used the service several occasions and never disappointed Recommended 100%

Review: We returned from a trip and found that our downstairs A/C unit was no cooling properly. Their selected vendor contacted us saying it would be 36 to 48 hours before they could make the service call. I called the A/C company that we use for maintenance and was told that they are an approved AHS service company and they could be at our house within 4 hours but we would have to go through AHS to get the service order changed over to them. On my next call to AHS I was told that our company is an approved supplier but that they do not service our area. After several more calls, the service order was transferred to our preferred company. The repairs were done within 6 hours of my initial call to AHS. In the end were able to get a company we preferred, who is an AHS approved service company, and who could complete the work more than one day earlier. However, we do not believe we should have had to make the numerous phone calls to get this accomplished.

Review: Overall we have had good experiences with AHS. In some instances the repairs were not properly completed and working with customer service was very challenging. It works best for minor repairs and necessities.

Review: Time is money! Save yourself both! First issue, resolved. Everything was excellent. Second issue? Been at it since Dec 15 and it is still not fixed! I\'m tired of "chatting" with ahs. Tired of wasting time on the phone with ahs. I have gotten nothing but the run around. And around. And around. From ahs and from the ding dong they sent to fix my oven. I would give them a -15 if that option was available! Had another issue with a third thing and were told that "We could hire whoever we want, (but there were all kinds of stipulations), and we had to pay for everything ourselves and they would "reimburse us." We just fixed the damn thing ourselves.

Review: Am very happy with AHS. They are professional and responsive.

Review: I am very impressed with the responsiveness of AHS. I usually receive a text within minutes of submitting an online claim advising of a local contractor that will be reaching out to schedule an appointment. They have also done a fantastic job sourcing contractors who are also very responsive in scheduling a visit and resolving issues.

Review: We submitted a claim in March for an electrical problem with our kitchen lighting. They sent an incompetent contractor out so we complained about the service. The contractor took a part of our track lighting with him and never came back and when we called, we were accused of not having coverage. AHS has not been helpful at all when we called and the wait times are horrendous (45 min+). Reps sound like robots and are useless. I had to read them the riot act to get our lighting part back so we could get someone else to fix it. AHS doesn't care about whether covered items are resolved or not.

Review: I have had AHS since we purchased our home over 13 years ago. I have had very few issues with using it. Most of the time I have needed it, the repairs were covered. I have gone long periods of time when I haven’t needed it and I have had times where I’ve used it several times a year. In eithrr case, it more than pays for itself. I think I have only had 1-2 claims denied and one other issue relating to my A/C unit which I chose to take care of out of pocket because of difficulty with reaching a solution that would have been mutually beneficial, so that was a bit annoying. However, overall I have had a very positive experience with AHS and haven’t come across another home warranty service that I thought would be better.

Review: Got here on time and did a good job

Review: Submitted a request for service at one of my rental properties last week. Never heard from assigned contractor so I called AHS customer service (Michael). He discovered that I had not updated my phone number so he resubmitted my service request. He then took the time to go to each of my 9 contracts to be sure the correct number was available. He was pleasant, efficient, and I was off the phone with all problems solved in a very short time. Thanks for hiring such capable people.

Review: I have been with AHS for years and have had a few minor claims with ice makers. 3 days ago my AC went out so we made a claim. I was diligent in going through my profile on AHS to make sure all my contact information was current and my wife’s phone number was deleted from the account as she does not answer numbers she does not know. After looking at my profile no changes were necessary as all my contact information was there and none of my wife’s. About an hour after my claim was submitted my wife informed me that she had a voicemail from A-US AC. I called them back within seconds and was placed in the cue on hold from 4:40 until it dropped me in the voice mail system at 5:00pm. I left a voice mail explaining we had no AC and it was dangerously hot, could someone please call me ASAP. After no return call the following day I called again at 10am and again was placed on hold until again it went to voice mail. This time I went on line and booked an appointment, unfortunately by now the next available appointment was 3 days out. I call AHS and asked if my profile had only my contact information why and how is the vendor calling my wife? Her response was “when you sighed up that’s what you gave us”. I signed up years ago and had updated my profile to reflect the new information but AHS doesn’t pay attention to that they just use the old information you gave them the year you sighed up in essence when you update your profile its busy work you are doing just for your benefit and no one looks at it. This caused at least 1 day of delay! At 4:25pm I received a call from A-US AC and the gentleman said “I’m returning a call from Joe Mauro”. He was not concerned at the least about the amount of time it took to contact me nor did he care about our family suffering in 100 degree heat while it took 2 days to call us back. This last question before he hung up on me was “did you end up getting an appointment?” I replied “yes… but” by that time he uttered “ok” and hung up. This morning the tech came and diagnosed my AC issue and said it was a leaking coil that was letting the Freon escape. He now has to submit the work to AHS for approval and most likely the very expensive AHS will only pay a fraction! The tech said they use to pay for Freon but recently stopped. I have now realized what a worthless policy AHS has provided me with. I could have saved all the monthly payments over the years and had a tech out within hours and the unit fixed immediately. When this process has come to an end I will spend a great deal of time either praising AHS for doing the right thing or sharing my nightmare that my family of 4 has no AC with temperatures reaching over 100 and I could have no AC for a total of 7 days! UPDATE!! I just received a call from AHS and the coil for my AC is leaking. The ONLY thing they are covering is the coil, labor, the coil removal and $10 a bottle of the Freon. So years of paying AHS protection from such disasters such as this will cost ME $2,200!!!! They have figured out how to pay for nothing of relevance while promoting this feel good, be covered crappy insurance policy. Put your money in a jar use it and pay cash when something breaks and you will get it done faster and at a great discount. They have ripped me off and caused my family 5 days of misery with rude vendors and worthless protection. I have not read 1 positive review yet on AHS that should tell you everything you need to know! I am not going quietly I will reach out to all the local news channels that have a RIP OFF segment as well as social media, they need to be kicked out of Texas!

Review: THIS AMERICAN HOME SHIELD IS SCAM IS OVER CHARGED FOR MY AC FREEZE ON OVER $980. I PAID 1 YEAR FOR $350. and deductible $75. each service BUT THEY TOOK TWO WEEKS TO REPAIR MY AC I HAVE TWO AC UP STAIR AND DOWN STAIR IS NEW AC IS STILL WORKING GOOD LATER THEY MESSED UP BOTH AC ARE NOT WORKING IS SO HOT 90 DEGREE TO 97 IS CRAZY HOT MY KIDS GOT SO MUCH SUFFERED FROM THE SUMMER.FIRST THEY SAYS SO SWEET AND SO NICE AND VERY BAD SERVICES.

Review: Do not choose this warranty. Their service is slow and expensive. Their service providers are instructed to do the bare minimum, even if they know the fix is temporary. I have a one year old at home, in texas, and the a/c went out in the summer. They sent someone who said there was nothing they could do for us even though it was obvious something was wrong with the motor, they said " the motor seemed to be working fine". Luckily, that same day, the motor completely went out, and they were forced to help then. Meanwhile the temps were raising in the house with an infant. After it was all said and done, i emailed a complaint and never heard back. Who does that. How can you look at someone straight in there face and lie and say everything is fine, theres nothing we can do... knowing there is an urgency to the situation and everything was NOT FINE. The service provider was apologetic, and implied they are instructed by Old Republic to follow this protocol. Even though the motor was in poor condition and likely to break anyday now (which it did), they couldnt help unless it was absolutely broken. It\'s an AC repair company, our AC was not working properly... what do you mean there is nothing that could not be done? But i do not blame them, I think under a personal contract it would have been fixed immediately, but due to being under contract with Old Republic, they need to do the absolute bare minimum. I decided to let that go, but now here we are again needing help with our heater, and getting the same run around by Old Republic. The customer service rep we spoke to was more than rude, i will NOT renew. Do NOT choose this service. After our experience this past summer, and then again today, I just needed to share my experience.

Review: I have been with AHS for more years than I can remember and now hold policies for two properties... Why? Because they always treat me with the most professional service you can imagine. The contractors that they use are wonderful and my last call was serviced just as the others have been in the past.... With the utmost of satisfaction to me. Both AHS and their contractors are concerned with making the customer happy. Thank you!

Review: I had an A/C issue and AHS sent out this hack of a company. The 1st time the company tech came out he said I had a leak but was not authorized to stay and find out what the issue was and would have to come back. He came back and after 5 hours he still did not find the issue so he came back again with his supervisor. They found the issue and sent a senior tech to do the repairs. In the midst of finding the issue they broke my attic door and the attached ladder; they re-routed my PVC piping and caused a blockage. Two weeks later they fixed the blockage and supposedly re-routed my piping. The tech then advised me that I needed a new drain pan but his manager denied him calling AHS and told him he was not out there to fix a drain pan. AHS was never contacted in reference to me needing a drain pan. I called AHS and was told if the contractor does not send in that claim we can’t cover it. Now two weeks later I come home and find water leaking from my ceiling and now I have water damage. The tech comes out to find that the previous tech removed my secondary drain and gave me one primary drain so when the drain pan was full of water it had nowhere to drain but into my house. I called AHS and they want no parts of the complaint. I was refused the right to speak with a manager and told the issue was not a manager issue. I am cancelling this service today.

Review: Fortunately for us, our last AHS experience was almost 2 years ago. The contractor was on time and fixed the AC problem within an hour. The issue was a clogged water overflow tube.

Review: When I have a problem and call them, I can trust that they will send a reputable technician to repair my problem expeditiously.

Review: A BIG rip-off company. I don\'t believe the positive rating are real. When you call customer services, you wait on the line forever ( as in over an hour on several occasions). They refer you to companies who provide substandard services. They seen to find a reason to not cover anything under the warranty. I would not recommend at all. We wasted $$$$$$. I really don\'t expect to be contacted.

Review: Read the fine print! I have been paying American Home Shield for over 16 months now, and have never had to make a claim. When it unfortunately came time to do so, I was told that the washer and dryer that were in my home when I purchased the home (that were only 2 years old) were not going to be cover due to the fact that the stacking units "stacking kit" was improperly done originally. So after paying over $1,000.00 I was told a $50 part was not going to be covered and there was nothing they could do. The dryer sits atop the washer, and has been rocking when in use, so much so that the dryer rocks forward and has even crushed the top of the washing unit. But, due to the fact that the washer is being crushed due to the stacking kit issue, that is not covered! I guess I should have gone back to school to become an appliance repair specialist prior to purchasing my home, I would have then known that this stacking kit deal was improper, and could have replaced it myself in the beginning and that would have been easier than dealing with the folks at American Home Shield. Due to the crushing, the dryer walks forward and almost falls off after every other use. With a one year old kiddo running around the house, this is obviously an immediate concern. After three different contractors coming out (the first two contractors didn\'t work on my brand of washer/dryer even though when scheduling the service appointment they asked for make and model number and serial numbers which I happily provided), the third finally did service our brand (Samsung) I was told that this would not be covered because the part isn\'t covered. So much for a home warranty!!! I have now cancelled service with these terrible people, and moved to a company that will actually cover my concerns! Side note: when signing up if you do chose to move forward with American Home Shield, be sure to ask about levels of contracts they offer! Apparently there are levels of contracts you can have that will cover ALL parts of appliances, and not just certain parts that they pick and choose. When I signed up, I was told the only difference in contracts they offer is how you pay - but the claims department feels much differently about that! Long story short, I am left with paying this company $1,000.00, plus a $135.00 service fee (that the contractor told me would only be $50.00 had I called him separately from my Home Warranty with American Home Shield) all to learn that I need a $50.00 part!! Save yourself the grief and go with another home warranty company - there are plenty out there!