Best Home Warranty Companies in Texas

Review: I have been an AHS customer for over 23 years and for the most part they have meet my expectations. They are professional and the contractors are clean, courteous and respectful. Their service is very, very good, that is why I have been a customer for over 23 years.

Review: Setting up the appointment was incredibly easy to do online. The contractor called within a few hours of going online. They scheduled the visit less than a week from the call. They set a window between 8-12 which I thought was a bit wide but told me that they could call when they were 20min away which works for me since I work close to my house. Two contractors came, they were both clean, polite and professional. They were both very knowledgeable and were able to solve the issue in less than an hour. I am definitely happy with the service they provided.

Review: Love having the home warranty service especially when you need it. Will not be caught without it. Recommend everyone with a home to get it. Also for improvement, would be the long hour plus wait to speak with a rep., has to change with staffing more people to improve custom service.

Review: Appointment was booked quickly, efficiently when my AC failed out on a weekend. Temp in house was 90 degrees! Technician came out the following Monday. Had AC running like new in less than 30 mins after replacing Capacitor. Provided excellent level of response, skills and quality repair. Highly recommend this technician. Wish they had weekend hours but it\'s fixed now.

Review: Submitted service request for gas furnace repair online and received email with vendor name at 1:27p. By 2pm, already got a call from vendor to schedule service call in the morning. Technician arrived earlier than scheduled (I think he called first to confirm it was OK), quickly diagnosed the problem as a capacitor, had the replacement part in the truck, and made the replacement quickly. Couldn't ask for much more.

Review: I live in Texas, and my AC went out on the hottest June day on record-- a day with high humidity and head advisory by 7 am. We discovered the AC wasn\'t working when we woke up Saturday morning and we immediately called American Home Shield. We were told to pay the service fee and call their technician to schedule an appointment. The earliest appointment available was Tuesday-- 4 days from the outage. In Texas, you cannot stay in a home without AC when it\'s in the 90s, with high humidity, and with heat warnings. We called and tried to explain but was told by a manger that there was nothing AHS could do. They said they had 5 days to respond, and Tuesday was 4 days, so it was all normal. 5 days with out AC is not okay during a Texas heat wave! I called back after lunch to see if they could help us get a hotel room, as the heat index was 103 by this point. Overall, this was a horrible experience. The first customer service representative told me she was transferring me to a supervisor, then the line went dead. I called back and got the immeasurable pleasure of speaking with Shirley, who was rude, patronizing, and a total time waster. Shirley would not even let me speak to a supervisor— she put me on a list to be called back in 24-48 hours and then spent five minutes blabbering on about how the supervisor has other jobs and can\'t just talk to customers all day long. When I said there must be something that can be done because I cannot live in my house when it\'s registering as 90 degrees indoors, Shirley literally said I must not have understood her words and proceeded to repeat herself. For the record, Shirley, I perfectly understood but I was aghast at your ineffective and callous customer service policies and your attitude. Shirley also mentioned they don’t expedite unless it’s 105– and it was only 95 per her weather app so she couldn\'t do anything. She would not confirm which app she was using. Meanwhile, WeatherBug and Weather Channel both let me know it was closer to 97 with a 105 heat index in my zip code. Overall, she was rude, patronizing, and frustrating to deal with. I followed up on Twitter and the company asked for my information, but they never replied after I provided my contract number. We also put in an online request in the morning, as this company was unreliable in the past with a dishwasher service request (which has also not been fixed, just FYI). I do have customer service experience, and I do my best to be understanding and polite. The rigid policies of the company were not customer friendly, but the patronizing and rude attitude of the people on the phone made the situation so much worse. A little kindness and sympathy would go a long way. They made a stressful situation into a nightmare. We are definitely not renewing our contract, which thankfully is up this month.

Review: That I have been very fortunate to have my home warranty as I have had several different systems that needed attention/replacement and that my contract has more than paid for itself with all the work that I have had done.

Review: Had two repair calls. Both were handled on line and were taken care of promptly and professionally.

Review: The attendant that came out to the house was very knowledgeable and was able to get straight to the point. I had a new sink the very next week with no additional cost.

Review: Although I\'m not a fan of automated systems, response time from the service provider was very good. The technician who serviced my washer knew exactly what to do to fix the machine. He ran a diagnostic and had it running again in about 15 minutes. Fantastic!

Review: American Home Shield is a must for any homeowner. This is the second time we had to request service and the process was very easy and repairs were on point. We were never inconvenienced. What was remarkable is once we submitted our claim online, the service contractor contacted on the next day which was a holiday, I believe it was New Years Day to make the appointment to come out the next day. Being in a rural area we're lucky for service repairmen to even show up or make appointments based on when they come to our area once a month like Sears! Neither of our service requests were related, the first was a busted septic pump. This repair was related to the air conditioner. Please thank the contractor and I hope you continue to represent American Home Shield.

Review: AHS Sucks! A/C unit has been out a week...they sent the first tech out and his report claimed it was our fault compressor went out so didn't wanna pay the claim, we call out two more companies out of our pocket for 2nd and 3rd opinion and they both say AHS technician was full of it and there is no basis for his report, so five days later they decide on they need to send another tech for 2nd opinion on their behalf and this tech agrees with the two we paid for out of our pocket so first guy was full of crap...however this tech was going to send report in right then and now here we are three more days and tech hasn't sent in report, but yet this was suppose to be an "Emergency Call" because we have now been without A/C for a week. Just like all the other reports you call and stay on hold forever and then you get someone and they are laughing having a good time in the back ground and really don't care what you are saying or you will need to call back again because they don't have all the facts together or they will call you back and that never happens....So "DON'T EVER USE THIS COMPANY"...will be canceling two policies we have with them. SCAMMERS and don't care about their customers at all...just like to take their money and deny claims!

Review: I’ve had the same problem with my furnace 3 times in less than 2 months. The service provider has no issue leaving me without heat, and since it’s virtually impossible to reach a human at AHS, it’s very difficult to get a satisfactory resolution. AHS needs to have live people available in case of extenuating circumstances.

Review: This service is great in concept but in real life it is almost not worth the headache, waiting and effort. Virtually any problem will take days to weeks to fix. We had occasion to use it a few times over five or six years and each time was a frustration and took much longer than it would have if I was simply able to call a tech to come out and fix it. They use regional techs may have to drive many miles to get to you then once they figure out the problem they reschedule for days to weeks later because they typically have to order parts through AHS. I never wasted more effort and frustration on writing a review until they just sent me a letter saying they wouldn't renew my policy. I have had it since 2007, they have upped the price and deductible over time and I haven't had a claim in a year. I paid thousands of dollars and now they are trying to get out before I have any trouble. Save your money and self insure.

Review: We have been satisfied with the level of service when repairs are needed. Scheduling a service is easy and contractors have been competent. Response times are quick and the process is hassel-free. My only complaint is that your appliance has to acually break in order to be repaired, even if it is not working correctly. We had a pool pump that was not working correctly and making very loud noises. We called someone out and had to pay a fee only to be told that the pump would definately break in the next 6 months, but that he couldn't repair it until it actually stopped working. For 9 months the pump was so loud that we could hear it in the house. When it finally succumbed, the repairs were done very quickly and correctly.

Review: My A/C had a leak in the coil. Rather than replace the coil, the technician said he was only authorized to put in a leak stopper. I then had to pay $150 more for the freon which he said was not covered. If the leak patch does not hold - I guess I will have to buy more freon and patch the coil again. Cheaper for AHS - not so much for me.

Review: Great company that takes care of its customer’ needs when repairs or a replacement is needed.

Review: Washing machine quit draining water. Our technicians contacted us within 24 hours of us turning it into American Home Shield. Our pump had gone bad, and AHS paid for the pump to be replaced. Awesome! Thank you for such great service!

Review: I have been trying to get my a/c fixed since the second week of June it is not cooling properly and not cycling on and off resulting in electric bills exceeding $580. Two contractors have come and reported it is old and not operating at designed efficiency. The second contractor failed to submit report and they have been unable to get the information in writing although they do have a verbal report. This is a failure of their vendor and not my problem they have let this go for 6 weeks while my bill continues to rise and the last was $650. My contract has some exclusions for not replacing a unit for not operating efficiently but they do not apply to my case. I have filed with BBB and several other sites and will continue to do so until this is resolved. My husband and I are retired and he is disabled and with our fixed income this has really hurt us. AHS has and continues to not honor their contract.

Review: It was an overall great experience. We had problems with one of our heating units. The technician came out the next day. He came at the time he said he would and was able to solve our heating problems in less than half an hour. We were very pleased with the timeliness and the professionalism of the contractor. A++++