Massachusetts Home Warranties

Michelle , Whitman

On Aug 23, 2022

Lowe’s Protection Plans

What a joke!! Don’t buy it. Been without a fridge for a month. Four kids in the house one with medical issues. Still waiting one part that’s on back order. Just replace the fridge at this point and standby your products. Will never buy another appliance from lowes!!

Robert E Schofield, Pocasset

On Apr 06, 2022

American Home Shield (AHS)

A great experience that made our washer like new again First class repairman that really knew what he was doing I was glad that I thought ahead to cover my appliances with a service policy

Darlene , Jamaica Plain

On Mar 12, 2022

American Home Shield (AHS)

Very happy with my service a part had to be changed he went and got it came back and fixed the boiler and it\'s been ok since then great job

David Stern, Wayland

On Jan 21, 2022

American Home Shield (AHS)

Was very impressed by the speed at which AHS answered our request for service. Within a few hours, the service company called and came over to fix the problem. Very impressed!

Cynthia , Roxbury

On Aug 05, 2021

American Home Shield (AHS)

Tech arrived on time. Professional yet friendly. Parts were on site for him and he installed them. Freezer running perfectly, and all my items are staying frozen again. Highly recommend AHS. Thank you for great service.

Jennifer Elsinger, Taunton

On Jul 14, 2021

American Home Shield (AHS)

Be aware of the 30 day workmanship guarantee. Here\'s how that worked for us: Requested a repair, 2 weeks for serviceman to show up, and an unknown amount of time for parts to come meant that 30 days was up prior to repair being completed. Just like that, repair company and AHS dropped off the planet earth. By the time we reached anyone for upda...View Moretes, the 30 days passed and we would have had to pay an additional $125 to complete the already requested repair. We decided to cancel this joke of a company. It's too bad, customer service used to be good. You are at the mercy of whichever random repair company they send to your door. Could be good, could be bad. The last one was bad. View Less

Lynne Williams, North Grafton

On May 10, 2021

American Home Shield (AHS)

Three of my outlets in the kitchen all of a sudden were not working, we tried resetting at the electrical box and there was no electricity going to the outlets, I called AHS and received a call from an electrician within a couple hours whom came out to the house by 4:00pm. The electrician looked at the electrical box and found that some of the swi...View Moretches had become loose and one was overheating. He checked each switch and made sure the outlets worked and double checked all of the electrical switches i was very impressed.View Less

Caroline , Marlborough

On Jan 01, 2021

American Home Shield (AHS)

As a new home owner ,AHS helped us with resolving HVAC problems and responded to service requests quickly with experts, AHS automatically assigned the service company and replaced the parts needed .The system was running smoothly in couple of days . Glad we opted to take this coverage, it’s so much easier than trying to search and find an expert ...View Moreat a time of need .View Less

Angel Santiago , Worcester

On Mar 19, 2020

American Home Shield (AHS)

I can\'t say anything but that this has been a great experience all around. Thank you everyone!! AAAAA+. I would recommend anyone to call and request a job you won\'t regret it.

Andrew Leimkuhler , Acton

On Feb 18, 2020

American Home Shield (AHS)

I have only had a great experience. Prompt calls and action. All services have been very professional and the repair man successfully repaired our issues. Very satisfied.

Tracy Coakley, Kingston

On May 02, 2019

American Home Shield (AHS)

It was easy to submit the ticket to open a claim. I got a text immediately informing me of the company that would be calling to make the appointment with me to come check out my issue. All went timely, and smoothly. Technician was great - checked everything he could think of to determine the issue. He was very knowledgable. Once diagnosed, he had t...View Moreo call into AHS to get approval for the part needed. The fact that there was a chance it wouldn't be covered worried me. I thought that's why I purchased the warranty. I guess I should check what's covered/what's not covered ahead of time. I just assumed everything was. And it took about 20-25 minutes to get the approval. Other than that, I am super pleased. View Less

Lynda Warren, Berkley

On Jan 07, 2019

American Home Shield (AHS)

I had a crisis a week before the holidays where my oven would not light and I had a large dinner party on Christmas eve. I was actually trying to figure out how I was going to cook beef wellington on the grill... I call for American Home Shield for service the person on the phone was wonderful, compassionate she totally understood my situation. S...View Morehe did everything in her power to get me set up for service. To my surprise it was fixed during the first visit. The repair technician was awesome, compassionate and calmed my nerves. I am very satisfied with the service provided by both.View Less

Andrew Natonson, Boston

On Aug 29, 2018

American Home Shield (AHS)

Some of the worse service I have ever experienced. I have spent countless hours on the phone, have never found any one person to actually be reasonable and explain to me why it is that nearly 2 months later I am still without a working air conditioner. I finally called today and demanded a check for the value of replacing my AC, only to be told t...View Morehat the system was down and I would have to call back later. As if I have more free time to do so! Unbelievably poor service from top to bottom, I will never use this company again and will tell everyone I know to avoid.View Less

Philip White, NATICK

On Jul 16, 2018

American Home Shield (AHS)

Almost impossible to talk to a human for assistance. Repair people they send are inferior. Bad, bad, bad experiences.

Ricardo Espaillat, Methuen

On Jul 12, 2018

Lowe’s Protection Plans

Don’t do it! Yes I fell for the Lowe’s protection plan on a gas lawn mower. Close to the end of the so call protection plan, I brought it in because it wasn’t running well. First they have you sign a sheet that states you will pay them if they consider the repair is not covered and they won’t send your item for service unless you sign it so...View More you have no choice. So I did and then they tried to charge me $90 because they said the lawn mower got clogged with grass and damaged the filter and spark plug. They called this maintenance work, so is not cover, only normal wear and tear is covered they said so I left the lawn mower there and never looked back. Hopefully they will go bankrupt soon so they stop stealing money.View Less

Stephanie, Amesbury

On Apr 24, 2018

American Home Shield (AHS)

AHS was definitely worth the investment. Although my condo was newly built, there were various problems with appliances and systems. Without coverage, I would have been hard pressed to replace a refrigerator and water heater and covering additional service to my HVAC system problems. My condo has been sold and the coverage has been transferred to...View More the new owner. View Less

JEANNA ALIMONTI, peabody

On Mar 25, 2018

American Home Shield (AHS)

I recommend anyone to get a home warranty, it is such a comfort. For the money it is totally worth it to me. I have had my home warranty with American Home Shield just under 2 years and in that time I have had Pool motor and pool filter replaced, a refrigerator repaired, my central air system repaired twice, my heating system repaired which would h...View Moreave cost me several hundred, a leaking pipe repaired, and a drain snaked. The only negative I would mention is that for plumbing and heating calls in the winter, they tend to not be able to secure a repair company, I have to give them a day to do this and if they can't I can get someone on my own. In a no heat situation, it is an issue to have to waste a day. Luckily my heating system repair was needed at the beginning of the winter when it was not very cold yet. But overall I'm a big fan of the home warranty, I recommend it. View Less

Joseph Kouyoumjian, Woburn

On Mar 08, 2018

American Home Shield (AHS)

AHS is the best for a Home Warrantee they cover just about everything in your house I tried several other competitors in between the 10 years with AHS with lower premiums and promises, But the bottom line is as the old saying : You get what you pay for ... AHS worth the few dollars extra a month

PRATIMA ABICHANDANI, WEST NEWTON

On Jan 16, 2018

American Home Shield (AHS)

Absolutely horrific customer service with over 1 hour wait times on the phone. They have an excuse every time for why it is that long. Very poor communication with customer. You have to call them, they will never call you to let you know what is going on. I have had a broken dishwasher for over 2 weeks now, have spent atleast one hour on hold on th...View Moree phone 3-4 times. Finally got a note saying 'it was resolved'. Nothing has changed but in their books it was "resolved" I have canceled my contract today. Unfortunately, am concerned that they might still bill me since there is no way to do it online and have proof that I did it. Nor do they allow you to revoke the use of your credit card on their website View Less

Kathleen, Salem

On Dec 07, 2017

American Home Shield (AHS)

While it’s easy to book, we had trouble getting the contracted company and AHS on the same page. Took a long time to get our problem solved, mostly due to communication gaps.

MDS, Hingham

On Nov 28, 2017

American Home Shield (AHS)

This service was given to us by our realtor when we purchased a home. The cost to us is $100 per visit. I have waited over 1 1/2 hours on hold waiting to speak to someone to schedule service. The customer service is horrendous! I don\'t know many people that can afford to waste 1-2 hours on hold to schedule an appointment. DO NOT go with with ...View Morecompany!View Less

Sarah , Springfield

On Nov 02, 2017

Lowe’s Protection Plans

Full disclosure I work for lowes and I want people to read this like a manual please... I always buy the EPP on appliances, and I promise we don\'t get special treatment, if anything customers get away with higher discounts, better quotes and easier returns. First thing to remember is to either file your receipt or call the EPP line and make sure ...View Morethey have all of your info. Lowes offers a receipt card that remembers your purchases when scanned, I suggest getting this card it's free and it can save old receipts as well. Lowes can only find receipts up to 90 days. Lowes does not have access to your credit card so anything after 90 days can not be found. When the plan is active it goes without a hitch. Anytime prior goes through the MANUFACTURER of the item. This is where most people have a hard time, not from lowes but the vendors. The best thing to do is return any appliance right away, it's 30 days from date of purchase no questions asked. The items sold in lowes stores are not manufactured by lowes... Lowes only sells items, so when appliances break its not because lowes did something wrong, this why the extended plans protection plans are offered. No store or vendor can give away free appliances. The plans are not meant to be able to upgrade every few years. They also only give back the amount originally spent on the appliance. They aren't to give more money so people can upgrade to a new model. If stores did that everything in them would be too expensive for the everyday shopper. Another thing to know is that it's not actually lowes that fixes the broken appliances, there is a third party company that sets all of that up. They are the people that are taking long to get someone to your house. All and all people can get a lot just by doing their part and being polite. We understand people are angry when things break and we really do want to help them get whatever they need to fix their items, no one wants to get yelled at over something that isn't their fault to begin with. View Less

Grot, Boston

On Mar 10, 2017

American Home Shield (AHS)

This company has been providing a very poor service to me. I have been faced with a broken refrigerator for the past 10 days and they have sent several technicians to repairs. Every-time they leave and the refrigerator breaks again. I lost a refrigerator full with food and I have critical medicine for my spouse which needs to be stored in cold temp...View Moreerature. I have been calling them 2 times everyday and they put me on hold every time for 1 hour. When I finally got escalated with a manager, she said that they have to sent a technician again and refused to fulfill their end of agreement to pay for a new refrigerator. Their customer service is incompetent and they pass you around from one to another and ask the same questions over and over. DO NOT USE THEM PEOPLE!!! LOOK ELSEWHERE!View Less

Melbourne Gem, Duxbury

On Jan 30, 2017

American Home Shield (AHS)

One of my ceiling fans needed to be replaced. The technician came on time and was did an excellent job.

Kyla Bieno, Woburn

On Dec 09, 2016

American Home Shield (AHS)

AHS responds in a very timely manner as do their service providers. I have been an AHS member for almost 20 years and highly recommend their services!