Best Home Warranty Companies in Georgia

Renee Hill-Sweet, Smyrna

On Nov 19, 2020

American Home Shield (AHS)

The service to my home heating system was above satisfactory & the technician was a top notch professional. He took care of both of the units and directed me in how to change the filters & told me I should be changing them out every three months.

Harolyn Smith, Marietta

On Nov 05, 2020

American Home Shield (AHS)

i have been with american home shield for about 3 years and have needed them very little . my complaint is several times they have sent out incompetent people that either say there is nothin wrong ,or say it is fixed and it is not ! actually i found and repaired the problem with my toilet when the repair man could not ! however ahs refused to cr...View Moreedit my fee ! another time when i had a problem with my garbage disposal the service tec said i must have put something down the disposal tha gloged it ! i haired a local plumber and within 5 miniutes he saw the drain elbo was at too sharp an angle, and repaired it in about 30 min. this last time when i was having air condition problems the first tec stalled me around for about 3 days before telling me to get someone else or call him back later in week. the second company,you people sent were great! very knowledgable ,efficient and made the repair in a timely manner,the tec name was ****,the name of the co skipps my mind right now but your records should reflect the name. whom ever and what ever way you decide on a repair company needs reviewing ! my contract with ahs expires in about 2 months and i intend to do some research through consumers digest ,and several neighbors that now have ahs . respectfully jeffrey smith jeff.smith2723@ gmail.com. View Less

Stephen L Carter, Douglasville

On Nov 04, 2020

American Home Shield (AHS)

Prime Plumbing provided excellent service, responsiveness, and feedback to repair concern. Expedient repair with informative and knowledgeable service technician. Service person reported to job in timely manner and was COVID prepared and conscious.

Wyman C Inglett JR, Townsend

On Nov 02, 2020

American Home Shield (AHS)

IAmerican Home Shield has always been attentive to my problems. They have arranged meetings with technicians and appointments. Experienced technicians have always been assigned. All have been very personable and efficient. They are thorough when diagnosing problems, ordering parts and completing work. I received an email stating that I neede...View Mored to respond to this site. Refridge is still doing what I originally requested service for. It runs 24 hrs a day and does not cool.View Less

Jayden Boi, Cumming

On Oct 20, 2020

American Home Shield (AHS)

At first, it was great. Called in, started a claim, they sent a contractor who was so kind out 3 days later who said it was not repairable and that\'s when it all went down hill. 7 hours on hold to have it replaced, disconnected 3 times, still haven\'t spoken to anyone, no answer as to what I\'m supposed to do to get a new washing machine with a wa...View Morerranty company I pay for every single month. View Less

John, Stone Mountain

On Oct 19, 2020

American Home Shield (AHS)

Horrible customer service, will not help, will not transfer to supervisor or manager. No escalation department, the people they send you to (as a so called escalation department) cannot do anything to escalate only tell you to wait on what the agent that could not help you escalate did, they cannot escalate the request and cannot transfer you to a...View Morenyone else, just place you on hold and you hear the beep when they pick back up and place you back on hold) I have been waiting on my cash out for a repair that they said they could not do without modifying my AC unit at an additional $2500 for the modification, but got a local company to replace the part with the actual replacement part that fit without modification but now have been waiting for over a month for my cash out. They do not seem to use replacement parts that are compatible but want to upsell you by using replacement parts that are comparable but require modifications to your systems. BETTER OFF JUST SAVING YOUR MONEY AND PAY A LOCAL REPAIR COMPANY THEY COST LESS THAN WHAT YOU PAY PER YEAR FOR NO CUSTOMER SERVICE.View Less

Bob V, Canton

On Oct 13, 2020

American Home Shield (AHS)

Fantastic sums it up! Purchased AHS warranty when we closed on a home we recently purchased. About 5 weeks later, the washer starting making all sorts of strange noises and would only spin at low speed. I contacted AHS on 09/01 through their website, paid my deductible and the next day was contacted by GE Factory Service. We agreed on an appt tim...View Moree for 09/10. GE actually called me on Wednesday and asked if they could come a day early which was fine with me. The GE Tech diagnosed the problem and said it would probably cost more to repair than it was worth (transmission) but that would be up to AHS. He said they would contact me in about a week with the next steps since it had to go through the approval process, sort of like an insurance claim. AHS e-mailed me on 09/15 and provided a list of washers I could chose from to replace mine at no charge! Unfortunately the only models in stock at the time had an impeller and we wanted an agitator like our old washer. I checked back every day for a few weeks and while other impeller models became available, there were no agitator models. AHS has options to upgrade to a better model if you pay a little more money. I was able to find a very nice GE model which would only cost me a little over $200 more. I priced this model at a big box store and they were selling it for $850. So I paid $200 for the $850 model, a $650 savings, not to mention the big box store was charging for delivery and setup and new hoses, so I actually saved even more. The order was processed through ** ******* and they delivered on 10/06. Yes it was almost a month from the time GE Service diagnosed the issue, which for many may not be acceptable, but a few weeks of that delay was on me since I was waiting to see if a specific washer became available. Our old washer was still limping by so I had time on my side. From the initial contact through AHSs website, to follow up by GE, to getting my offer to replace the washer at no charge from a specified list was about 2 weeks. Considering all the delays we are still suffering with from Covid (that was the reason for the low stock situation with washing machines), I feel that was perfectly acceptable. Of course if my furnace was out in the middle of winter, that may not be the case, but I believe AHS would probably prioritize such cases. Im extremely happy with AHS and ** *******. Delivery was quick, they disconnected the old model, connected the new model and told me to let it run through a cycle before using. Twenty minutes tops for the delivery and setup, nice job! I did have to pay a little more to get a washer with an agitator (and lots of other bells and whistles), but I saved a bundle over purchasing it on my own and love the new machine. Hopefully nothing will break within the next year, but if it does Im sure AHS will provide excellent service again if needed. This is not a paid endorsement, Im just very happy with how the entire process went. Thanks AHS!! View Less

Millie Cooper, Atlanta

On Sep 29, 2020

American Home Shield (AHS)

Design Atlanta Heating and Air was outstanding. If this service is needed in the future, please send them back to me again!!! I don’t recall the name of the service technician , but he was very through and checkout my unit and answer all question to aid in my understanding

Lilla Maxwell, Marietta

On Sep 29, 2020

American Home Shield (AHS)

I have, once again, had someone from American Home Shield come to my house and fix a problem I had. This time it was a Washing Machine, and it was past repair. I have now received and had the new washer installed. I tried it right away and it is so spectacular. American Home Shield and their staff are truly spectacular. I have saved more money...View More than I could have ever imagined with them as well as never had a hastle when I needed them to come look at anything. Being 73, this is quite important to me.View Less

Caroline Wike, Atlanta

On Sep 22, 2020

American Home Shield (AHS)

We were impressed by the quick service that American Home Shield delivered. Our AC was fixed within one visit and the technician was very knowledgable. We appreciate the professional help we received. Thank you!

Yoliallen, Mcdonough

On Sep 22, 2020

American Home Shield (AHS)

I had submitted a claim for repairs on my LG Dryer(keeps), and my Samsung Refrigerator (ice maker not working, and compressor not working properly, which is causing food to spoil, and is not cooling at the proper temperature). My claim was submitted on Aug 14, 2020. AHS had sent out Sanders Appliances Repair Service about one week later. He diagnos...View Moreed the problems and submitted to AHS the parts needed to repair. Over these past weeks, have not heard from vendor, I did receive emails from AHS stating that parts has been ordered. I reached out to vendor, but no response for the last three weeks; his phone goes straight to voicemail, and it is full, so I cannot leave messages. Contacted AHS to inquire about status of when my appliances will be fixed, and stated that I cannot reach the vendor, and upon my research of said vendor; discovered that his reviews are negative, and subpar. His customers has stated that he does poor work, and does not respond back. I relayed this information to AHS, and asked them why would they send a vendor who has poor work quality out to their clients. I have been back and forth communicating with AHS on when they will be able to send another contractor out to repair my appliances, but they keep say that they have to reach the vendor first, but they have tried just as I have tried and they don’t get any response. It has been over a month and I still have not had my issues resolved. I have talked to AHS Customer Service at least 7 different times, but am still getting the same response with no resolution. They do not call back when promised. I have asked on numerous occasions to speak with someone of authority, but I get the same spiel; ie...we will send an email to Contract Relations Dept, but I, the customer still do not get any satisfactory response and results. At this point, I have been requesting to AHS Customer Service that AHS either send out a new qualified, and experienced technician, or purchase a new refrigerator, because the one I have and requested service on is not working properly at all now, and I am losing money from food spoilage. I feel that AHS does not put their customers first, but is quick to debit my account for their service call fee. I also feel that this company needs to be investigated due to the extremely poor reviews received by thousands of customers as to lack of quality service, shoddy and shady vendors, unethical behavior, and poor customer service.View Less

Bill Mcelwee, Savannah

On Sep 17, 2020

American Home Shield (AHS)

Compressor failed on air conditioner. Typical cost to replace is between $1200-$1800. I opted for ash to replace it on my own. AHS is offering $599 for the compressor. They claim that’s what it would cost them if they did the repair...covers new compressor, parts and labor...I would have to shell out $799 for refrigerant and parts not covered. ...View MoreNot happy with AHS cash payout.View Less

Bill Mcelwee, Savannah

On Sep 17, 2020

American Home Shield (AHS)

Compressor failed on air conditioner. Typical cost to replace is between $1200-$1800. I opted for ash to replace it on my own. AHS is offering $599 for the compressor. They claim that’s what it would cost them if they did the repair...covers new compressor, parts and labor...I would have to shell out $799 for refrigerant and parts not covered. ...View MoreNot happy with AHS cash payout.View Less

Evan, Atlanta

On Sep 17, 2020

American Home Shield (AHS)

Please, do yourself a huge favor and use a different home warranty company besides American Home Shield. I\'ve had AHS for several years and had such a poor experience with the 4-5 service calls I\'ve had to make for our home. They\'ve done what they were supposed to do for 1-2 of them, but not without my having to wait weeks for a legit repair. ...View More A year ago, our microwave stopped working and we have 3 kids under six. Needless to say, we use our microwave a lot! AHS dispatched a technician who came out, diagnosed the problem, ordered parts and eventually got it working again after 3 visits in total (2-3 weeks). The same problem began happening a few months ago so I recently had to file another service call. Only this time, ten days after the call when the technician attempted to repair the microwave with new parts, it was still not working. He left my home two weeks ago and the repair company is not responding to my calls or texts, as well as the emails/calls that AHS has attempted. Did AHS bother to follow up with me to keep the ball moving? Nope, I've had to call AHS twice this week and sit on the phone with them for 40 minutes on Sunday and 75 minutes today. It's now been over three weeks since we've had a microwave working and AHS said today they would have to get me over to a different department to have them look into it again. When I asked to speak to a manager, I was put on hold for 20 minutes and the rep did not once check on me to let me know she was working on it. Turns out the "escalation department" doesn't even have managerial capabilities to actually alleviate a customer's frustration and ultimately solve the problem. All they do is explain the BS (fine print) processes the company adheres to. When I politely mentioned that I would like to have this resolved today and asked to speak to her supervisor, she told me that she did not have one. (This example doesn't include the experience I had with them and a plumbing contractor last year who caused a worse leak while fixing a pipe and then had his insurance deny liability for a very large damage claim. They essentially called my bluff that I wouldn't sue them and I had to put it on my own insurance claim, costing me my $3,000 deductible. AHS was zero help during that process even though they are the one who assigns the contractor--couldn't even get a supervisor or someone from corporate AHS to return my calls. There is zero accountability for this company and they know that. They will drag you along until you get so pissed that you give up. The sad thing is, I truly believe this is intentional to some degree. As I said, do yourself a favor and go with another home warranty company. View Less

Betty Miller, Savannah

On Sep 14, 2020

American Home Shield (AHS)

American Home Shield responded to my request promptly and sent High Priority to do what was necessary. They were on time and courtesy and efficient. I will continue to use AHS when needed in the future.

Johnny Carino, Saint Simons Island

On Sep 10, 2020

American Home Shield (AHS)

Refrigerator deemed unfixable. Cant get in contact. Vendor closed. AHS has not contacted me to replace. Why do you not set up a new fridge as stated? How do i live with no fridge?

David Mayo, Conyers

On Sep 05, 2020

American Home Shield (AHS)

Extremely Quick Response. Technician arrived on time and was extremely courtieus and resolved my issue quickly. Even the office was on top of everything. Would recommend AHS to anyone looking for an excellent home warranty.

Carole , Covington

On Sep 03, 2020

American Home Shield (AHS)

I’ve been very pleased with the professionalism that AHS exhibits. There customer service is excellent. I don’t have any complaints with the service I have received. I would recommend them to family and friends.

Judy Lattimore, Mcdonough

On Aug 27, 2020

American Home Shield (AHS)

The technicians you send out are excellent, the are very very cordial, professional, courteous and most of all they work a job and they are out. Thank you Home Shield

Marilyn Udeh, Atlanta

On Aug 26, 2020

American Home Shield (AHS)

My husband and I were very please with the services received today. The technician was very knowledgeable about making the repairs on the oven and on the refrigerator. He was very polite, courteous, and patient with us and he want to make sure that we understood everything.

Lauren Harvill, Mcdonough

On Aug 24, 2020

American Home Shield (AHS)

Very Poor service. Washing Machine has been down a month. They tried to order parts, delaying repairs. Now more parts are pending. Trying to talk with a manager or corporate management is futile. For as much has they have spent on parts, they could have provided a new machine. NEVER again! Do not recommend this service.

Tim Beverage, Douglasville

On Aug 22, 2020

American Home Shield (AHS)

Had a problem with our air conditioner after buying our house. American Home Shield was very responsive, had a technician out to our house the next day. Now we are back to a cool home in the hot summer days of Georgia.

Linda Hinton, Decatur

On Aug 11, 2020

American Home Shield (AHS)

the service was quick and during the time specified. the recognized the issue right away. the technician was friendly and wore a mask and shoe coverings when he entered my home.

Alfreida Doe, Riverdale

On Aug 06, 2020

American Home Shield (AHS)

The overall experience went quite well. The only thing that I did not care for was that with my home having 2 ac units, I had to do an individual work order for each unit to have them both serviced at the same time.

James Harper, Conyers

On Aug 06, 2020

American Home Shield (AHS)

Our AhS coverage had just gone into effect when we suffered two plumbing problems. I called, explained the situation and AHS sent a plumber from High Priority Plumbing as soon as possible to fix the problems. The repairs were handled expediently and professionally. My only regret is that we had not purchased our AHS warranty sooner. Dr. James...View More D. Harper, Sr.View Less