Home Warranty Companies in Georgia

Review: The process from start to finish is very easy and hassle free. I enjoy the ability to schedule repairs online without the need to speak to a representative. The contractors usually contact me within 24-48 hours of the service request.

Review: Worst customer service - agents stick to their script of "we have to follow our guidelines" no matter what the situation is. In February we had our heat go down and it took 5 days in a house at 40 degrees to get an igniter switch fixed. Their contractor no call no showed 3 days before I had to track them down to come out to fix our heat. I should have switched companies then. Now AC is out and they are telling me the soonest they can get someone out is next Wednesday with some of their other contractors are saying next Saturday. What is the point of having a home warranty if they can\'t get contractors to come out in a reasonable amount of time?

Review: We had a recent plumbing issue and id not know what to do. American Home Shield sent a Plumber, who came and helped us determine what our sewer problem was and who was responsible: Homeowner, City, or Homeowners Association? We are all repaired now and not the Homeowner's responsibility.

Review: The worst service I ever received. The repair person came to my home and never returned. Caused water to leak over three weeks and I had to hire another Plumber to fix my kitchen faucet and buy the product. I was charged to service fees and no service. I called for over three weeks and was told we will call you back and I have not received a call yet. Thank you.

Review: Good experience but a few costly repairs to fixed my initial problem. I think a through inspection before the policy is enface would be a great idea. I think overall AHS is a good deal for the money ,

Review: The company sent did not do the work requested. This was discussed with AHS and AHS is trying to make it right.

Review: I keep getting offers I wouldn't do business with somebody that has a bunch of incompetent people working for them. We did had a policy would y'all want y'all can get anything right as far as The monthly payment! We were embarrassed and offended by y'all's personnel incompetency!! We never got an apology and a full refund !! So please take me off your mailing list!!!

Review: Once process was started it went well and relatively quickly. The fact that the issue occurred on a Friday didn\'t exactly help however.

Review: I can't wait until my year with them is over. the contracted companies they choose are very incompetent. I submitted a ticket for a problem with my stove two months ago and still have not been repaired. They basically suck as a company; stay away.

Review: AHS selected an electrician to come to our house to fix some of our electrical outlets. The person who came out was very friendly and very knowledgable. He even gave me some informative tips regarding our electrival outlets. The person was on time and was able to get the job done quickly. I was very happy with the service we recieved.

Review: I would not suggest using this company. As soon as I had a major service replacement they denied coverage. Take the premium, put it in the bank, and save up for issues instead.

Review: The heating/air contractor was contacted quickly by AHS and I received a call from the contractor within one day of my request. The contractor mentioned to me a common, simple problem that occurs with my type of heating unit...so I tried to correct that and finding it was not the problem I called him back immediately and he thanked me for checking the fuses. He was at my home, the source of the problem identified, and the problem was corrected the following morning (which happened to be a Sunday).

Review: Have had coverage with American Home Shield for 3 years. Have had service performed on my refrigerator and was very pleased with every aspect of the experience.

Review: Customer service is the worst I have ever encountered. I have been waiting 5 days for my water heater to be fixed. I have called several times but no one does anything but make excuses. They can't find a service provider and refuse to let me get it fixed myself. I had similar problems getting my AC fixed. I am contacting my realtor and other realtors to let them know how incompetent and untrustworthy this company is.

Review: Our ice maker stopped making ice, so we opened up a ticket with American home shield online, this was very easy to do, then the contractor called us and scheduled as visit, he showed up on time, he had the part with him, he replaced the ice maker and were back making ice, he was very professional.

Review: I've used AHS several times and each time the service was excellent. My washer went out and AHS replaced it with a brand new washer, I was so please because I couldn't afford to purchase a new one. AHS came to my rescue when I needed them most. I will certainly renew my contract this coming January, 2015 I've referred several of my co-workers and friends to AHS. Thanks AHS!

Review: The customer service for AHS is awful. The vendors that report to your home are okay. If you need to speak with someone at AHS, prepare for at least an hour wait. If you need to get something resolved with a human, good luck. AHS does not invest in customer service - there is no staffing in there call centers. No one should have to wait over an hour to speak to someone. And then to be told someone will follow up and not is unacceptable.

Review: I knew that the issue I was having was not covered under my policy (water leakage outside the house at the water meter next to the home. I called any way because I knew I would be connected with a reputable plumber instead of having to try to find one on my own. The person who assisted me was very helpful and connected me with a plumber in my area. My leak was fixed in short order and not at an exhorbitant charge.

Review: The rating would generally be higher, but the last call I had to battle with them about incorrect information they had in their system that I knew was incorrect. After the first guy came to repair my furnace, it worked for a few hours and stopped working during the night. When I called in the morning, a Friday, they said they would be out Monday because I had a b backup furnace, which isn’t the case. They didn’t rate three days in January without heat as an emergency because they thought I had two units, which I don’t. It took multiple calls and live chatting during work to get my point across. It’s the only time that I’ve ever had problems with them or their customer service, but once is enough. Otherwise, I have always been happy with them. They act quickly, the companies are friendly, and the agents are friendly and helpful. This time, she wasn’t. I’m definitely giving them another chance because of all the other good experiences that I’ve had. I recommend them to people all the time.

Review: We have had AHS for over 25 years with great success, however we now find it impossible to get customer service on the phone. We are having a problem with our recent claim and I have tried 3 times to call and speak to someone. The 1st call wait time before I hung up was 1 hour 23 minutes, 2nd 47 minutes, yesterday was 58 minutes. This is totally unsatisfactory customer support. Presently AHS\'s customer service is 1 Star quality.