Georgia Home Warranty Companies

Review: Ahs is so bs. I\'m having the same problem this year as I was having last year. And the tech Christian (from polar heating and air) is such bs because all he didn\'t do nothing to my a/c unit ALL 8 times he came out last year. Now they\'re sending different companies out because they\'re full of it. Ahs isn\'t what they say they are. Y\'all are garbage. I hadon\'t to go buy a window unit. And the won\'t reimbursement me for it. But if my air was fixed I wouldn\'t had to buy one

Review: Each time I have contact AHS I received great service. Every contractor sent to my home has been curtious and professional. I believe the warranty is worth the monthly fee.

Review: Customer service is polite, but not very helpful. Cannot reach anyone in charge if you have an issue. I am used to calling for air conditioner repair and the technician show up within hours. If you use ahs, expect to wait 2-3 days. Also, it appears the companies used for service are the least dependable in our area. I have used them for ac service 3 times in 3 years, each time it has taken multiple trips and phone calls to finally get a successful repair. Before, I used local contractors I knew, they showed up quickly, fixed it right the first time. Cost is lower with ahs, but you get what you pay for. There will be no renewal this year. Just go to the BBB website and review the 1000's of complaints.

Review: My water heater sprang a leak. The contractor was on site that day to shut off the water and secure the leak. He recommended a restoration company handle the spill. He returned the next day with a new water heater that was installed promptly.

Review: All of my experience has been positive with AHS, but on New Year\'s Eve I was overwhelmed with gratitude for the assistance with AHS and with Hardy Plumbing who sent their repairmen on a holiday.

Review: Bobby from RG Plumbing and Rooter was very professional. Went above and beyond to resolve our issue same day we called. Thanks AHS and RG Plumbing and Rooter!

Review: AHS has deteriorated significantly during last 15 years I have been a customer. It now takes an hour\'s wait to talk to a service rep on the phone, even to place an order! My last two service requests are not yet done ... one vendor says he\'s waiting for parts for 5 weeks now (I could have ordered on line and gotten in 2 days), and the other request is waiting for the 3rd vendor to arrive (the 1st was going to order a part, and I never heard a thing until I saw an AHS email assigning another vendor without any explanation (was the part too expensive?) and the 2nd vendor refused to work behind the 1st that was sent. What a sorry state this company has descended into!!!

Review: My wife and I recently needed some repairs to a clothes dryer, and to the heating duct work beneath our house. Both repair companies that were suggested to us by American Home Shield called us a timely manner and performed the repairs quickly. Both repairs were completely quickly, and would have been extremely costly if we were not members of American Home Shield. It is a comfort knowing that we are members of American Home Shield, and rely on them whenever there is a problem in our home.

Review: Our AC unit starting making loud noises 6 months after we bought our house. I put in a claim online through Old Republic and got a call about 20 min later from a local contractor to come fix the AC unit. They scheduled me an appointment 3 days later. Turns out the bearings in the motor had gone bad. The technician replaced the whole motor and some burnt wires on the inside of the unit. Now the AC unit sounds great. Overall I was please with my hastle free experience.

Review: This was just a furnace tuneup. No issues and didn\'t take a lot of time.

Review: AHS is incompetent and unprofessional. They misinform you and then make you pay for their mistakes. They are common criminals and only out to take your money.

Review: My experience with American Home Shield have been a very good one the time it took for a contractor to contact me was with in 12 hours. The contractor was very courteous and knowledgeable and the work was very clean.

Review: Heating & Air Contractors do not seem to have technicians that are knowledgeable or experienced. My experience has been that it will take at least two trips and two different technicians to complete a repair.

Review: WORST. COMPANY. EVER. Rude, terrible customer service, never been treated so poorly by a company. Their customer service reps must complete a course in Extreme Condescension before being able to answer the phones. Worse yet, they don't help. They'll irritate you to no end by dispatching contractors that don't show up. I finally gave up on my AC unit and I called my own company. AHS collects their annual dues and doesn't deliver. I would rather flush $577 down the toilet than pay for my yearly dose of aggravation and wasted time than work with AHS again. It's a scam.

Review: Great fast service

Review: I used the online option to report a broken garbage disposal. I was contacted shortly after and some one was scheduled to come out the next day. He arrived on time and fixed the problem. Very satisfied with the overall experience.

Review: The customer service for AHS is awful. The vendors that report to your home are okay. If you need to speak with someone at AHS, prepare for at least an hour wait. If you need to get something resolved with a human, good luck. AHS does not invest in customer service - there is no staffing in there call centers. No one should have to wait over an hour to speak to someone. And then to be told someone will follow up and not is unacceptable.

Review: The repair took much longer than I would have liked..but that was in part due to the policy of AHS that refurb parts must be used initially. Normally, I would not mind refurbished parts at all, except that the first technician said that the refurb part almost never connects with the existing electronics on this particular GE washer... and it didn't, so I was left without a washer even longer than was necessary. However, when all was said and done, I was extremely pleased with the service from AHS, Sears and the technician who came 2 of the 3 times they were out to make repairs. If I remember correctly, I was not happy with the customer service people I reached a couple of times because they could not understand me (southern drawl), and whatever accent they had was hard to understand also. I do know that the last contact I made was satisfactory. The technician was an absolute joy to deal with and he totally changed my opinion of Sears repairs. (I had even asked AHS not to use Sears if possible.) ..but all in all, I am happy with both AHS and Sears At Home..the entire process ended up where it was supposed to be.. with the washer working correctly and the bill was not unmanageable.

Review: It took me 6 weeks and 3 requests to even receive a copy of my policy. We filed for an oven not working; they denied it because it was a known pre-existing condition. Their website says pre-existing conditions are covered; I had no way of knowing only UNKNOWN pre-existing conditions are covered. They never should have sent a technician to begin with and shouldn't have charged me $75 when clearly it wasn't covered, and then they told me it was my fault for not knowing my coverage (hello, no contract, remember??). Then our a/c unit went out. They wanted to charge us $1150 for things that weren't covered, like modifying the copper line and the drain line (not even sure why that has to be done for a coil replacement). They only cover $10 per pound of Freon and quoted us $75 per pound when we were told it was $65, so obviously they're not covering ANY of the Freon, we are absorbing the entire cost. An outside contractor quoted us $1350 for the same job and that included the coil and labor, which was the only part AHS would cover, so that means the coil and labor are only $200? I don't think so; the coil alone is about $600. Basically they find ways to nickel and dime you until you've paid for virtually the whole repair yourself and it costs them nothing. Three weeks ago I asked on 3 separate occasions for a supervisor to contact me and none has. I would never ever recommend them; save your money and pay for your own repairs because you're going to end up paying for them anyway.

Review: Providers often do not show up when promised, and when they finally arrive (sometimes a day or two later), they seem more interested in making American Home Shield (AHS) happy than the customer. They don\'t always know what they\'re doing, and they seem to go out of their way to find reasons for AHS to deny service. I\'m starting to think that it\'s not worth the the money I shell out every month.