Home Warranties in Illinois

Jessica Tabor, Loves Park

On Nov 24, 2022

Lowe’s Protection Plans

If I could give them a zero I would. My sister has a extended warranty plan through Lowe’s and they have been absolutely awful. They have lied, made fun of her and also hung up on her twice now. Her refrigerator stopped cooling properly last week, she called and they reassured her it would be fixed by thanksgiving and we have had no customer serv...View Moreice at all. She is hosting thanksgiving and her refrigerator is temping at 44 degrees. They have known about this for ten days and have done NOTHING. The representatives have been no help. They have been poking fun at her and lying and also have hung up on two of her phone calls. I am so beyond disappointed and frustrated. If we would have realized their incompetence sooner, we would have rectified the issue on our own. Now we up a creek without a paddle, we may have to cancel our holiday. View Less

Rebecca Incandela, Wayne

On Jul 26, 2022

American Home Shield (AHS)

Best home service I’ve had in a long time. I have every confidence in this company’s ability to take care of anything I may need them for. I have and will continue to highly recommend them.

Gershon Ben-Israel, Chicago

On Jul 20, 2022

American Home Shield (AHS)

Very good experience, worker was very professional, courtesy & knowledgeable. He came early to look at the job, then he said that he would return later this week, but he returned a few hours later & fixed the problem.

mohammed waseem, Bolingbrook

On Jul 20, 2022

American Home Shield (AHS)

The 1st technician was not able to fix the problem actually he didn\'t know what was the problem I contracted American Home Shield they sent another contractor who was knowledgeable fixed my Refigerator very satisfied would highly recommend.

Alicia Sinclair, East Saint Louis

On Jul 09, 2022

American Home Shield (AHS)

I don\'t advise anyone to get this warranty. They will take more than the deductible out of your account and they will not refund you your money back. They took $300 out of my account in May & I\'ve yet to receive my money back into my account. They give you the run the around. I\'ve asked everytime I called to talk to a supervisor. I\'m told the...View Morey are all busy & will call me back. I don't have $ 300 to just give away. I am contacting the BBB because I am not happy with them at all..View Less

Adrianne Robinson, Lansing

On Jun 28, 2022

American Home Shield (AHS)

Very easy to schedule service. Had service was provided within a week of request. Very fast response. Didn\'t have to use customer service. Used online, it was easy and quick to do.

Carolyne Boyd, New Lenox

On Jun 24, 2022

American Home Shield (AHS)

Advertising you put out does not math equal service!!!!!! Disgusted!!!! The company you assigned PURE H&C was slow to complete the job. From May 11 to June 8 was too long to finish an air conditioning job. Your office failed to mention a $2000.00 payment to them to complete the job. The day of installation I was informed of this price which I cons...View Moreidered way over priced considering AHS was buying the cooling system. The way you have your info listed is you cover air conditioning BUT APPARENTLY YOU DON’T. Then I have a deluxe thermostat about 5 years old. But when the new system would not work on June 19 the company came out … said my thermostat was bad… and replaced my deluxe thermostat with a basic model. This seems unfair to the customer. DISGUSTED!!!!!!!!!!!!View Less

Carolyne Boyd, New Lenox

On Jun 24, 2022

American Home Shield (AHS)

Advertising you put out does not math equal service!!!!!! Disgusted!!!! The company you assigned PURE H&C was slow to complete the job. From May 11 to June 8 was too long to finish an air conditioning job. Your office failed to mention a $2000.00 payment to them to complete the job. The day of installation I was informed of this price which I cons...View Moreidered way over priced considering AHS was buying the cooling system. The way you have your info listed is you cover air conditioning BUT APPARENTLY YOU DON’T. Then I have a deluxe thermostat about 5 years old. But when the new system would not work on June 19 the company came out … said my thermostat was bad… and replaced my deluxe thermostat with a basic model. This seems unfair to the customer. DISGUSTED!!!!!!!!!!!!View Less

nickie tee, Elmwood Park

On Jun 15, 2022

American Home Shield (AHS)

Their service has declined sharply in 4yrs. The amount of run around that I\'ve been subjected to and the fact that I had to initiate all follow up calls for status or information is inexcusable. This is particularly egregious given that my furnace went out at 10 below. Only to be followed up with my a/c going out at 89 degrees. Both situations I w...View Moreas treated terribly. I attempted to change services a number of times and was going around in circles for that! Customer service is about 50/50 with some being really nice while the rest can't think beyond the script on-screen. If you take my money every month ON TIME, why then can't I count on you to handle the things that I pay you for? It's clearly too much to expect a call or an email to say: "your parts have been ordered and will arrive..." OR if you tell me the next steps and I follow them, check to see that your system works. That is NOT send me a confirmation email, but still have your "other" system register no response...meanwhile my family suffers both melting AND freezing while I have to contact YOU constantly.View Less

Michelle , Romeoville

On Jun 14, 2022

American Home Shield (AHS)

Wonderful experience. My hot water tank was leaking. Got service the same day and repair made next day. Out of pocket cost low and affordable. Highly recommend. My plumber was super nice and on time. Great communication

Angelo C, Bourbonnais

On Jun 10, 2022

American Home Shield (AHS)

Had water leakage in the basement and couldnt exactly figure out what was happening thats when AHS got involved they sent R******* P******* services and let me tell you J** got rite on it resolved the issue explained Everything in detail Id recommend AHS to all you may think youre shelling out money but this paid off and J** from R******* P*******...View More youre the man 6 stars... View Less

LaTanya Johnson, Calumet City

On Jun 10, 2022

American Home Shield (AHS)

Company that came to service refrigerator was very good. Keep us in the loop of what he was going to do an what and why we were having the issue. When parts came he was on time replaced what needed to be replaced. We are still monitoring the refrigerator so we can make sure everything is working properly so far so good.

Paul Rohacek, Berwyn

On May 31, 2022

American Home Shield (AHS)

Excellent experience on the replacement of my central AC unit. All costs involved were clearly described. So thankful I chose AHS. I\'ve tried other companies in the past, only to be disappointed with all of the exclusions to coverage.

Mz Crisco, Carterville

On May 24, 2022

American Home Shield (AHS)

Wonderful experience with every problem I’ve had including plumbing (bathroom), a/c unit, and garbage disposal… This is a must have for every homeowner!!! Don’t pay those ridiculous out of pocket expenses.. get American Homeshield!

Anastasia Parker , East Saint Louis

On May 18, 2022

American Home Shield (AHS)

My refrigerator went out and the warranty company got back with me in a timely manner. I appreciate the service and very grateful for American Home Shield. This company is dedicated to make show there customers are taking care of

Paula Dunn, Riverdale

On May 17, 2022

American Home Shield (AHS)

We had America Home Shield to contact a contractor when our air went out last week! They sent a FANTASTIC COMPANY to us that did a great job; the man was efficient, courteous, and knowledgeable in his area ! Thanks AHS , you sent us an angel

Addie Watson, Chicago

On May 12, 2022

American Home Shield (AHS)

S**** R****** was the all around best in courtesy,,timeliness and most of all knowledge of plumbing .If any other plumbing issues occur please send S**** R***** back to service the problem. The only problem I have with American Home Shield is, the price keeps rising after each emergency, this seems like a cost of service increase.

tammy marold, Metamora

On May 12, 2022

Lowe’s Protection Plans

If only ZERO stars was an option. On hold over 3 hours multiple times trying to get a hold of a person. Many days on the phone. Been without washer since February 2022. It\'s now 3 months later and still nothing. I am hung up on multiple times. I did get a hold of someone last month who seemed as if she was helping however, a month la...View Moreter still nothing has been done. So frustrating! Big waste of money. DO NOT PURCHASE!!!!! Go somewhere else to buy appliances.View Less

Brenda Blair, Bolingbrook

On May 06, 2022

American Home Shield (AHS)

Water heater was leaking plumbing came out a looked got in touch with AHS, called and set up appointment for installation. The crew was professional and they clean up after they were finished with the job.

Svetlana Mitrovski, Urbana

On May 02, 2022

American Home Shield (AHS)

Garbage disposal was improperly installed. Different types of tubes should have been used. I tried to contact AHS to complain, but it was very hard to reach a living person on the phone. Problem still unsolved.

Angi, Moline

On Apr 29, 2022

American Home Shield (AHS)

It was to fix a furnace and the customer service agent that service and technician were great. Both were very professional. I did have trouble understanding the customer service agent.

K Pederson, Carol Stream

On Apr 18, 2022

Lowe’s Protection Plans

Do not buy Lowes protection plan. I bought one on an L* refrigerator and within 1 year had an issue with the water dispenser not stopping for 2-3 seconds after removing the class from the dispenser causing water to continue to pour out onto my floor. I called for service and they contract with a company named L-E**********. The serviceman, D***...View More** came and said there was nothing wrong with the dispenser since it was not doing it while he was there. It happens randomly, sometimes 5-6 times a day sometimes not for 1-2 days. He refused to do anything because he said it was a very difficult repair. 1 week later we called again because it kept doing it, he came and tried it and again refused to do anything. He said to my wife "The little woman doesnt know how to use her appliances" and then said "Just open the refrigerator door and it will stop". That isnt fixing my issue now is it. I put up with this issue (with an additional cup sitting on top of the refrig just to use if the water didnt stop). I called Lowes agian and said i do not want L-E********** coming again and to send another provider. They have now taken over 10 days to find another provider and have not done anything yet. I repeat, DO NOT BUY LOWES PROTECTION PLAN. View Less

Gina Krizman, Elburn

On Apr 18, 2022

American Home Shield (AHS)

I paid my ANNUAL premium in September 2021. In March 2022, they started not only charging me, but charging me TWICE per month. I have called at least 2x per week since March 12, 2022 to get it corrected and the charged reversed. The problem was never resolved. On April 11, I was again charged 2 times. Now I am owed a refund of 4 monthly payments. I...View More have continued to call. I finally got a refund for all 4 payments on April 14, 2022. Once the refund was processed, my account then showed PAST DUE! The topper on the cake was that the very next day, I was charged 4 TIMES!! So now I've again called 2 different days since then to get a refund processed and to have my account fixed. I still have no solution, no refund, and my account online shows that I'll be charged again in May. View Less

Gina Krizman, Elburn

On Apr 18, 2022

American Home Shield (AHS)

I paid my ANNUAL premium in September 2021. In March 2022, they started not only charging me, but charging me TWICE per month. I have called at least 2x per week since March 12, 2022 to get it corrected and the charged reversed. The problem was never resolved. On April 11, I was again charged 2 times. Now I am owed a refund of 4 monthly payments. I...View More have continued to call. I finally got a refund for all 4 payments on April 14, 2022. Once the refund was processed, my account then showed PAST DUE! The topper on the cake was that the very next day, I was charged 4 TIMES!! So now I've again called 2 different days since then to get a refund processed and to have my account fixed. I still have no solution, no refund, and my account online shows that I'll be charged again in May. View Less

Allison Hagen, Brighton

On Apr 14, 2022

American Home Shield (AHS)

Becoming a customer of American Home Shield is one of the best decisions I\'ve made in a long time. Customer service is exceptional. Contractor that fixed my furnace is above average. I\'m very please with their work & caring about the customer. I\'d recommend them to anyone. The contractor was right on top of calling me asap & getting a mechanic o...View Moreut to my home for repair. Having AHS gives me peace of mind. My furnace is like brand new again. View Less