Home Warranty Companies in Oklahoma

Review: I recently got screwed by American Home Shield (AHS)after over 20 years as a customer, Ken at First Time HVAC in OKC BS Carlos at All About Comfort HVAC in OKC. I have had a home warranty contract through AHS and my 24 yr old A/C died and needs replacement. I have invested over $12,000 over the years with AHS and only had minor repairs done and AHS reps have recharged and repaired this same unit without comment about exterior blemishes or the normal wear and tear. Ken at First Time came and made no attempt at repair and just reported to AHS that there was damage and it was NOT NORMAL WEAR AND TEAR (AHS contract language) and they voided their contract obligations. On appeal, Carlos with All About did not even remove the cover or look in the unit. He wrote that it was damaged and NOT NORMAL WEAR AND TEAR on a 24 year old A/C. I hired a HVAC company and they came, charged the system and the house cooled down. He agreed the unit was in need of replacement in the near future due to NORMAL WEAR AND TEAR of a 24 yr old A/C. I would not count on AHS for anything over $200 in repairs because they apparently instruct their reps like First Time and All About to write opinions in the words of their contracts which voids the customer’s rights. I would not let Ken or Carlos in my home and you should not either. In my opinion, none of these companies are honorable or Christian as advertised, and neither are their technicians. BEWARE OF AHS, First Time and All About Comfort in Oklahoma City .

Review: excellent customer service and no extra out of pocket after deductible i have filed a claim twice now and both times they were spot on . i will keep the warranty as long as i own this home and will buy one on the next as well .

Review: Horrible. Pay $75 a month. $75 for any service call. About 1 in 10 things are actually approved. If not approved you still pay the service fee, then have to basically find your own contractor and pay out of pocket. You’d be better off putting $75 a month in a savings account and paying for repairs with that money.

Review: We've been members of AHS since March 2008.They have been pretty good until recently.Last week AHS sent a contractor to my home to repair a leaky faucet. The contractor checked the problem and the leak was "fixed". After he left, the problem was still there.I called the plumbing service and AHS. AHS said they would place a new work order and no service fee was due. A few minutes later I got a call from 0800 SERVICE stating that AHS will not cover the repairs as there was built up grout in the faucet.Aparently the contractor told them this and so I would have to pay for the repairs myself. I was surprized !! since the contractor did not mention that there were more repairs needed.I thought that the problem was fixed. I requested another opinion and AHS insisted that I use their plumber only. I disagreed and I would have had to pay the $60/- again and the diagnosis would probably have been the same.I even called the disputes (AHS) line.The person on the line was totally unsympathetic and bluntly told me that they believe their contractors and not the customer. Where is the customer service ?? I called the same plumber up again and he quoted an additional $243/- to fix the faucet and said I would hear from his "secretary" about a new appointment. I never heard from either of them.I called my own plumber who replaced the whole faucet for $100/- after I purchased the faucet myself from LOWE's($70/-).The plumber told me the damage was NOT due to build up of grout/sediments which the AHS plumber described to them but showed me the part which was broken. Since we couldn't find the part in the stores we decided to replace the whole faucet which was cheaper.Last year the AHS increased their premiums and have increased it again this year- received it in the mail today- the new premium is now $528/- and service fee is $75/-. Apparently if you want to cancel the policy there are administrative fees which will appply.I read the review of someone- and that person is absolutely right.....AHS will not allow you cancel the policy too !I'll really appreciate it if someone could recommend a reputable company to me for the future. Thanks !

Review: Old Republic is really not honest in their practice and business We have had them for 2 years given to us by the realtors before purchased the house. Today we have a plumbing problem and they say it was because of a pre existing condition that happened before we purchased the house and now they deny the coverage. What Good are you for?

Review: Wonderful service and very professional. Last time I used it my refrigerator quit working and was no repairable, AHS replaced my old one with a brand new GE model which was very updated from my old GE side by side. Am a very satisfied customer!

Review: The contact with the contractor selected by AHS was completed within a day and the service call was scheduled 2 days later. The contractor appeared at the scheduled time and completed the service the same day. The contractor was professional, knowledgeable and experienced with the appliance. The outcome was completely satisfactory.

Review: I am extremely pleased about the timeliness of the contractor, resolution of the problem and his knowledge and education regarding the specific piece of equipment he was called out on which was a garbage disposable. He was clean and professional and was great doing business with him

Review: The only reason I gave a 2 star for service timeline is because our Air conditioning went out the first week of June (or end of May) and by the time our new outdoor unit came in and the contractor was able to get back to your house to install it.. it was the end of June.. Due to the season, I understood the delay.

Review: I was pleasantly surprised at the efficient response by the service company who called me on a Sunday to set up my appointment. The repairman was skilled and came back to make a second adjustment to my garage door opener. Better than expected!

Review: AHS personnel involved in my somewhat not simple repair/replacement case showed a real professionalism and good attitude toward a resolution of the situation. Thank you.

Review: It\'s been 5 weeks since I first called AHS for my upstairs A/C repair and as of now, I still do not have an A/C. I\'m currently working on my 3rd contractor to try to fix the thing after the 1st contractor totally FUBARed the entire job.

Review: We have a plumbing issue with our toilets that has caused sewage to leak into the garage when the toilet is flushed. Called Old Republic in the morning, and they said that a service provider would call us to come to our home and that they had marked the request as a priority. The service provider called several times throughout the day stating that they were behind and would be at the house later. Eventually, they stated that they would not be able to come until the next day. At noon the next day, we still had no call from the service provider. When we called, they stated that they would be at hour home sometime later in the day, no range of times provided. We requested the Old Republic reassign the order as a priority, they stated that if they reassigned they couldn\'t guarantee that they would be able to send someone out the same day or even the next day. They put the order in a queue for hours. When we called, they said that no one had picked the order up. Only upon a slightly irritable request on our behalf did they actually pick up the phone and start calling plumbers in our area. Because of the delay, Old Republic stated that we could hire our own plumber and that they would reimburse us 100% minus the service fee. We scheduled someone to come out right away, when I called to have the service approved, Old Republic stated that we were misinformed and that we would not be reimbursed and that we would have to obtain approval of the quote from our plumber or wait until Monday (today is Saturday) for their plumber to arrive. We have have been without the ability to use our bathrooms since Thursday morning with a family of 6. Bottom line, Old Republic is going to find every way possible to not pay for this service. This is the first time that we have used their company for home warranty. We will not be renewing and would not recommend their services to anyone else.

Review: I\'m furious with the Technician they sent to my home. My air conditioner has been dumping buckets of water in my floor since May 22nd. It is now June 7th. The Technician didn\'t turn in a diagnosis for almost a week. When he did turn it in, he wrote it in such a way that it was denied, not once, but twice. I finally got to explain what the problem was and it was approved. On the telephone, I tried to make an appointment for tomorrow. He said I don\'t know if I can do it tomorrow. I told him that he took over a week just to diagnose the problem. He said, Oh has it been a week. I said you know its been a week. Then he told me that I had some there last week who could have fixed it, except that he told me himself that the other guy couldn\'t go past a certain point. He was a jerk on the phone. Then he complained because the authorization department had called him 5 timex, but he doesn\'t answer his phone, his voice mail is full, he turns it off and you can\'t reach him. I told him they wouldn\'t have had to call so much if HE WOULD JUST DO HIS JOB. Then he accused me of yelling at him and told me he wouldn\'t set the appointment unless I apologized. I told him that I would not apologize and I called the company and let them set the appointment. I\'m scared to have this guy in my house and he should be FIRED!!!!! He shouldn\'t even be allowed to work there anymore . Any company would fire this man. And now I have to spend an afternoon with him in my home afraid that he;s going to mess up the job or mess with me. I want a call from contractor relations.

Review: I certainly don’t mind paying my $49 a month for coverage . However I really do think that $75 co-pay is entirely too high . I seldom have to use the service maybe once or twice a year and I think that my $600 or so that I pay ought to cover more of the deductible.

Review: The contractor who came was really great. Fixed the problem and even went did some extra. Showed me pictures of everything he did - the before and after. I appreciated that the company was owned by veterans. He was very polite.

Review: STAY AWAY! AHS is not worth the time and money you have to spend. It is easy to request service online, but after that you spend over 1 hour every time you have to call them - which is a minimum of 2-3 times per claim. They will also try and charge you multiple times for the same service request. I would not recommend AHS to anyone

Review: The AHS service has been second to none. They have always made their word good with us, Of course as with all things there have been challenges, But we met them together and always received great services no matter what the challenge was.there are many services out that offer similar services but we stay with AHS because of their beliefs to resolve our needs. Thanks

Review: I recently needed my oven fixed It was right before thanksgiving which I was hosting. It was done in a very timely manner. The tech came to my house and diagnosed what was wrong and what part I needed and promised I would have it done in time. The next day they called that my part was in and came over and installed it.

Review: Do NOT take out a warranty with this company. They prefer not to deal with you in person and do not return phone calls when leaving messages with the people who are in charge of customer service. If you try to call the 800 number to talk to someone in person you can expect to wait anywhere from 30mins to over an hour. Just when you thought AT&T was bad but AHS has them beat by far. They are slow to dispatch service techs and will leave you hanging for over a week if they can\'t find a contractor to come out. They don\'t call you in those situations you have to call them and that was over am A/C unit that went out. Then when you have to find your own service tech they will not cover very much of the cost. It will cost you 3x\'s the $75 service fee. Now jumping forward to today I had an A/C go down again at the end of May and here it is almost into the 2nd week of September and they have failed to fix it it right so we\'ve only had cool air 6 1/2 weeks out of the last 13 weeks here in the Oklahoma heat. Not to mention we have been without cold air for 3 weeks straight as of tomorrow morning because the A/C finally went up in smoke. To start out this adventure they sent a service tech that misdiagnosed the original problem and then they tried a couple of things to keep it going which caused to much wear and tear on the compressor and it finally burned up. In this time frame a service tech has been to my house 6 X\'s. The 1st visit costed me around $450 because the A/C lost all it\'s freon which should\'ve been a good clue there is something terribly wrong with this unit. Now they want to charge me an additional $125 because of a change to the contract. They haven\'t taken into account the fact that they have costed me $166 in lost wages in order to meet with the service techs and since the A/C wasn\'t cooling the fan inside the house ran my electric bill up $200 higher than normal and now they want to charge more money for the same service call. I would like to go on about other service problems but I don\'t know if I\'m limited in what I can type. This is not a warranty company you want a warranty through. Trust me and learn from me. They don\'t pay for good service techs and I think this is was caused this last fiasco. The first guy missed an obvious problem and now it resulted in a bigger problem for AHS and they are coming up with ways to take more money. They have a B rating with the Better Business Bureau with 9089 complaints logged since 1995. Of those 6875 have been complaints made about their guarantee/warranty and against problems with product & services. I think my complaint is going to be number 9090.