Home Warranty Companies in Arizona

Review: American Home Shield has been great to work with. This was my first experience with filing a claim and the process went smoothly and efficiently on AHS side of things. The contractor assigned to me could use some communication classes (I had problems getting them to return my phone calls), however, they did get the job finished and repairs made.

Review: My story starts when I came back from my summer vacation. I open the door of my house and realized it was real hot so I tried to turn on my air-conditioner and found out that wasn’t functioning correctly. I came back from summer location on a hot summer night. Therefore, I woke up early in the morning and called home shielding and describe my problem to the personnel of home shielding. He was so helpful then that afternoon I had my air conditioner running. I appreciate all their help and the quickness on repairing my air-conditioner and understand my problems here at my house.

Review: I was disappointed to learn that although I bought the policy with upgrades, it still did not provide coverage for all my home appliances. Shame on me -- I should have read the fine print more carefully. I was further disappointed to learn that I could NEVER upgrade the plan to cover the additional appliances. Not now. Not at renewal. Not ever. That option is offered for new plans only. Shame on Old Republic. There are other home warranty providers that will cover my entire home, including all appliances, at a similar cost. I'll be changing to one of these plans when my current policy with Old Republic expires. I have used other home warranty companies in the past without incident, but chose Old Republic this time on the advice of my realtor. In reviewing the comments here and recalling my own poor experience with Old Republic from 15 years ago, it seems that realtors are very satisfied with Old Republic but customers are not. I would question that relationship with realtors, and will be sure to remember on future home purchases to never choose Old Republic, despite the recommendation I'll likely get from my realtor.

Review: Everything about this contractor was excellent, they kept me informed, did what they said they were going to do, cleaned up after themselves, got timely appointment with them. Highly recommend them to anyone needing A/C service.

Review: A/C failed eight months after we bought home. Paid $65 for service call, repair held for three weeks before all coolant leaked out system again. 2nd service call (no charge) repair held for two weeks. 3rd service call concluded that condenser needed a new coil which supposedly was covered under manufacturer\'s warranty, but manufacturer no long made the part. Generic coil might be available but would require expensive rework of ducting, plus labor to install was quoted as $1,500, and Old Republic said the "manufacturer\'s warranty" relieved ORHP of all further responsibility, even though said warranty covered no labor. ORHP warranty proved worthless.

Review: They were quick and easy to use. They got my repair set up and taken care of the next day.

Review: No hot water. Requested service online. Service company representative telephoned the next day for service appointment. Service appointment occurred the following day. Water heater determined to need replacement. Water heater replaced day after next. Two man contractor team courteous, informative, and clean.

Review: had AHS do two repairs, one was the garage door computer board in 2017 & the other was the home lock cylinders in 2018 , both companies hired by AHS were excellent with high ratings & did great jobs in fixing the issues, no complaints

Review: It has been a pleasure dealing with AHS and the contractor that they have sent, Bradley Appliance Repair, has been great. Brad, the owner, is on time, very professional and helpful with any questions we have had. I am glad that I signed up with this company.

Review: Major problem we had with the warranty was the communications to get service/repair. Called in for a few leaking faucets and had to argue with the representative on the phone about the repairs when the service tech arrive to give them permission to do the repairs. We were told that the call only covered 1 faucet, ask to speak with a supervisor and was told we would get a call back in a few days. The issue was resolved a few days later but it was very inconvenient and time consuming.

Review: Until this morning I would have given 5 stars but after had my intelligence insulted it will be difficult for them to move the star bar back up. scenario: My wife while giving my granddaughter a bath went to shut the water off, the knob initially started to turn the water off but did not shut it off, applying reasonable pressure the knob lost resistance and free spun. She asked me to look at it, as soon as I sat down to inspect it the knob came off in my hand. This was communicated to the plumber, acknowledged by the plumber. The plumber inspected it and contacted old Republic. Old republic then contacted me, while the plumber was standing there, to inform me that the claim was rejected as it was a result of my attempt to repair it. I attempted to get them to do a 3 way discussion between the plumber, old republic and myself. This request was refused by both the other parties. The ORH individual informed me that I could if I wanted 'appeal' the decision but it would cost me to have a second inspection/opinion provided. I asked to speak to a supervisor. I then spoke with the plumber who explained that his recommendation was that I pay them to replace all 3 valves/knobs as the other 2 on would likely be doing the same thing over the next month or two due to age of them. I was, to their credit contacted by a supervisor within a reasonable time. A supervisor who was borderline rude and more than happy to convey that me being happy with their service was not a priority as you cannot please everyone. The supervisor did, again to his credit do a 3 way dialogue with the plumber. The plumber then flip flopped and indicated that the need to replace the valve was not a result of normal usage and unrelated to the 'condition' of the faucet itself which incidentally would not stop the flow of water. The decision was that the rejection would not be reversed and that it was apparently their opinion that the ability to actually have the water turn off, or by default turn on, is considered to be normal usage of a bath tub faucet. would ot be considered 'normal usage'. This does not even mention that it apparently, to them, is not a reasonable expectation that the knob does not fall off in my hand leaving the water running when shutting it off. In short summary, ORHW has just clearly demonstrated they have no interest in customer satisfaction, they have little interest in fulfilling upon the 'promises' made when you pay for their service, and that they would rather take these positions over what would likely have been a few dollars difference after taking into consideration the plumber indicated it would be 2 inexpensive parts and a few minutes effort to repair it and I was already paying $65 copay. Save yourself frustration and investigate other home warranty companies. Personally I have had much better experiences with a different one in the past. Dear ORHW, please note I will also be looking for an opportunity to provide a separate meaningful review on that goof ball company you sent to my house. Oh and I will also be filing complaints with the BBB and any other relevant state organizations/depts. etc that I can find. I do not appreciate having my intelligence insulted or in not receiving what I paid for. Not that you care. Feliz Navidad

Review: American home shield made an error and charged me for the full year for my contract, $759.88, instead of my normal monthly payments. Because AHS took $759.88 out of my account, it caused financial hardships because it was unexpected. Now, I am back on month to month, BUT AHS still has not refunded my $759.88, even though they are taking my payments out monthly. I have called every week for the past month, and nobody is helping, or cares. AHS said it would take 14-21 business days for the refund, which did not happen. I have spend over 10 hours on the phone, with supervisors, and nothing is getting done. I am still out $759.88 plus $45.00 in overdraft fees. AHS is very unorganized in the billing and accounting. Still waiting for the refund.....

Review: I was disappointed with the cleanliness of the company that came to service our plumbing issue, they were smokers so there are cigaret butts everywhere, so disgusting. We had a recurring problem so the company had to come out more than once, the first guy was good, efficient and fast. The second person did not know we had the warranty and was already quoting my husband how much the repair was going to cost and other possible charges before even arriving at the home, then went on to say that the issue would not be covered because it was outside the house, when he had not even inspected the issue. He didn\'t want to work, that was obvious from the very first phone call we received from this technician. The owner came out to resolve the issue.

Review: Excellent service

Review: Garage door service excellent and complete Air Conditioner service excellent and complete

Review: Very efficient knew what was wrong by the error code and fixed it very rapidly, has been beautifly since this repair. Thank you AHS

Review: Manufacturer slow to send required parts. Not AHS or service company (Sears) fault.

Review: We selected ORHP based on our realtor\'s recommendation when we purchased our nine year old home in March 2016, not knowing they would withdraw the option to renew after one year due to service use. I received a renewal notice in February prior to expiration of our warranty on 3/3/2017; the renewal letter increased our one year coverage from $795 to $1175, and it stated that we had received $1966 in benefits. We planned to renew at the higher cost but on 2/17/17 I received an email stating ORHP would NOT renew our warranty. After numerous telephone calls attempting to ascertain reasons for withdrawing the option to renew, I was informed they would not renew because of our service use. BEWARE - ORHP advertises "Old Republic Home Protection saves its Plan Holders hundreds if not thousands of dollars a year..." but our experience was that because we used the services we were "red-flagged" and cancelled. We are extremely disappointed with ORHP and will report our experience to our real estate company in hopes that they appropriately warn others of ORHP\'s unfair treatment and discontinue recommending their service.

Review: In general it's an okay company. I've had them work on many issues over the last 8 years. These ranged from quick and easy fixes, to an AC issue that persisted over many months. I found that once you've had a company come in to fix a specific issue it's better to just recall that same company if their original fix doesn't work. Did that and I didn't have to pay another deductible. Calling AHS a second time just seemed to result in a new company showing up and blaming the first company for the issue and charging a new deductible.

Review: I just needed to have my a/c serviced so I set up an service call with AHS and they sent a very reliable service company that didn’t make me wait all day and waste my time, it was easy and fast