Home Warranties in Arizona

Review: Very efficient knew what was wrong by the error code and fixed it very rapidly, has been beautifly since this repair. Thank you AHS

Review: This company is absolutely terrible. I cancelled the service after having it for two months and had to call accounting just to understand the fees taken out of my check. They did not provide a statement with the check or anything. I paid $445 for the year. Got $274.17 back due to a 75 dollar service charge for them to look at the dishwasher and tell us they wouldn\'t cover it and all these other 45, 5 dollar and 46 dollar fees I wasn\'t aware of. I\'m extremely annoyed and disappointed with the company and apparently they have screwed many people over according to reviews on other websites. The service provided is not what first time home owners with a baby on the way want to deal with. There is a reason why their rating is so low. Don\'t waste your time

Review: ASAP repair for (1) electrical and (2)garage door an opener problems exceeded my expectation. I was able to have someone come out quickly and the repair took less than 2 hours. While I've heard of past problems related to this company when I called I had great concern. To my relief, I experienced no problems and had people dispatched to my house ASAP to repair my problems. While nobody wants to have to repairmen dispatched to their home, when the need arises, having an experience such as the one I had was a relief.

Review: super lousy service , they came 3 different times and each time did jimy jack job on same a/c unit and will not replace the unit keep making up excuses . we pay them 100 each time .also they want to charge us $60 per pond for freon we called have some one else who came and said you a/c unit need to be replace also had we hired him he was going to charge us $21 per pond for freon also their do not answer their service calls for average 20 min so make sure you have at least 20 to 30 to get them on phone

Review: AHS lives up to their commitments. I had a recurring problem with our water heater. When I called and brought that to their attention they sent out a technician who made the necessary repairs at no cost to me.

Review: this company should not be in business ,very poor in service,no customer service,they only have express service when they sign you up with contracts and collect your money but when you call them for service,it so embarrassing.i cant imagine why this company still existing they kept fooling the people.

Review: So, giving 5 stars to a home warranty company may seem like a stretch, but I think it\'s warranted (no pun intended) if you know what to expect. Home warranty business by definition should be hard to deal with because they have to pay out every time you need a repair that exceeds your copay. I\'ve had AHS for about 1.5 years and had to make two claims. The first one occurred about a year ago when our water heater broke. Yes, it was inconvenient because they had to go through the process and pick their contractor (usually people with terrible reputation because they specialize in home warranty business) and wait a few days without hot water (fortunately we live in Arizona, so it was tolerable). The contractor said it was unfixable (something cracked internally) and had to be replaced, but they couldn\'t do it (I don\'t remember the reason). So AHS allowed me (upon my request) to get my own contractor who was willing to work with a home warranty company. They paid him about $1,800 for a complete replacement - excellent work. It did involve multiple phone calls and some pain, but it got done costing me only $100 co-pay. Most recently we had to fix our dishwasher. Again, yes, we had to wait three days for the contractor to come, but they came, fixed the thing and it\'s working great. What else can you expect for $40 home warranty per month? No complaints here at all.

Review: Terrible response time over the phone. I called once and was on hold for at least 45 minutes and finally gave up. Called back, was on hold for at least 30 minutes until someone finally answered then was told nobody could make it out for 3 days.....BUT I HAVE NO WATER!!! Was put on hold for another 5 minutes so she could check other companies and came back and said that\'s the best they could do. I asked for a manager to help me get my water back on and was put on endless hold........I finally hung up after another 40 minutes. Terrible, just awful service over the phone. I\'m a realtor and you want me to pitch your product with that type of service?

Review: cant get my issue resoved on phone customer care rep in billing was not helping

Review: We prepaid for 2 years for extended coverage including the pool, and 2 months in we filed our first claim. It took over a week to get a response, but they finally sent a repair person out who fixed the repair. Then 6 months later we needed to file another claim related to the original repair (the parts were now leaking) and they would not return our calls or emails. They would not send out a repairman. I was calling and emailing daily. They are a fraudulent company. Do not purchase from them.

Review: We used our home insurance twice and both times it was quick, easy, good quality. Thanks for going a wonderful job.

Review: Janna in customer service is RUDE! They denied a plumbing claim but wouldn't give specific policy language or send a letter outlining that. She wouldn't give her last name, but gave me Anthony King's name, who is reportedly her supervisor. He hasn't called back. I am NOT renewing with this company.

Review: They sent a service person right away, but first I received an email confirming who would be coming to check out my problem. Everything was done in a timely manner without waiting for days. I appreciated that very much. A Pleased Customer with American Home Shield

Review: Recently Old Republic denied a claim pertaining to a main electrical panel because they said it was not installed properly. The electrical panel dates to 1970s and was installed to code during that decade. I bought my home last May 2015, and almost every time I've called for their assistance and service, I have received a "lame" excuse whether policy does not cover the issue. Save your money and find a more reliable insurance company.

Review: Our realtor bought Old Republic(orhp) for us as a housewarming gift when we moved in two years ago. We had to have the A/C services right away -- this was an ok experience. Since then we have had to have the disposer, kitchen faucet, and recently the hot water heater replaced. The disposer was ok as well. the kitchen faucet was color-matched to the sink and the plumbing company would only replace with chrome OR we could get an allowance from orhp to replace with one we chose. I had to replace myself and the shut-off valves in Arizona are different than anything I've ever seen. Would have cost another $55 for the plumbing company to install -- turned into a huge headache. Recently the water heatler liner cracked and my wife noticed water on floor. This was on a Friday, very early evening. She called it in as an emeregency and the phone rep couldn't get it through her head that it was an emergency situation. She said soonest someone could get there was on Monday. I was out of town and my wife was clueless on what to do. Bottomline: water got into the walls and behind the kitchen cabinets costing $7000 to fix. Our homeowners insurance is supposed to cover; however we have a $1000 deductible. My wife called orhp and eventhough they finally admitted that the call did reflect "emergency," all we got is "we're so sorry, but nothing we can do." I have a lot of choice words that I can't print here, but suffice it to say that when it comes to Old Home Republic, I wouldn't urinate on them if they were on fire.

Review: I have used AHS for over 15 years in 3 different houses. The service is impeccable. I have always had service techs that were timely and more than willing to explain what the problem was. I have never felt overcharged and having AHS is a real peace of mind in dealing with home repairs.

Review: The wait is always an hour or more for customer service. It\'s a hit or miss with some of the reps if they will be understanding to your needs or hang up on you, give you the run around and miscommunicate. The online requests have been the fastest and easiest way of getting service. It took almost 2 months to get a new fridge when our fridge died and it was due to poor customer service more than anything.

Review: Home owner be aware. After paying American Home shield for 17 years they denied our claim and refused to fix or replace my ac unit. This company is a scam and I going to let the most people I can aboutwhat they dling to us.

Review: It was 103 and rising my a/c froze up.. Called AHS .. Fast service great technician,arrived ahead of schedule and had me on the track to cooling .. Thx Diane

Review: When my air conditioner went down AMS was there for me and that helped me and my Service Dog endure the Summer here in Az. We are both very Thankful to be a customer of AHS. When renew time came along I jumped to renew on-line, but ran into an issue. AHS only allows payment to be made by credit cards. No bank checking account, no Debit Cards, just a lousy credit card.Why hinder your service by limiting payment choices? The best way to protect yourself from heavy repair bills and keeping your home investment safe, secure. Personally, I wouldn't want not to have AHS.