Home Warranty Companies in Arizona

Review: I was extremely disappointed that after 9 years with this company and many many referrals to them that with no explanation or reason the decided not to renew my plan. In 9 years it shows total claims paid to date were 2300.00. I've faithfully paid my monthly plan every year totaling 6,480.00 not counting any of the service fees I've paid. So disappointed.

Review: Had a pool pump motor go out after 5 1/2 years. Replaced motor and 10 days later had a rain storm & pump quit working. Service tech came out and said that AHS would not cover this one due to water. This is an outdoor motor and should have lasted more than 10 days, even if we had a rain storm. AHS wasn\'t any help. Tech replaced pump again at a cost of $375.00, but this time gave me a year warranty. Makes me question the quality of the motor that AHS covered.

Review: I reported a water heater leak on a Sunday and received a return call from the repair facility on the same day. The repairman came out the next morning on time and found only a leaking connector hose, replaced it, cleaned up after himself, and was done within an hour! I am very happy with AHS!

Review: My most recent experience was with a representative who was renewing my contract. She was thoroughly knowledgeable about the product, she was courteous and friendly. I had many questions as I was concerned that my monthly billing had increased. She thoroughly explained the reasons and discussed with me the comparisons of some of the competitors.

Review: We used our home insurance twice and both times it was quick, easy, good quality. Thanks for going a wonderful job.

Review: We prepaid for 2 years for extended coverage including the pool, and 2 months in we filed our first claim. It took over a week to get a response, but they finally sent a repair person out who fixed the repair. Then 6 months later we needed to file another claim related to the original repair (the parts were now leaking) and they would not return our calls or emails. They would not send out a repairman. I was calling and emailing daily. They are a fraudulent company. Do not purchase from them.

Review: I\'ve had an American Home Shield home warranty for two years. After four separate service calls, I continue to be very happy that I maintain my warranty contract. The service works as advertised; submit a service request online, a local company calls to set an appointment, the appointment happens on time, and the issue is resolved. All of the contractors we\'ve had have been very professional, explained what the issue is, and the possible paths and prices forward, along with the pros and cons of each choice. I never felt forced into the most expensive option. My renewal is coming up next month, and I\'m in! Thanks.

Review: R K Plumbing: I initially called them for stoppage in 2 bathroom sinks and showers, and a master shower that had low water pressure on warm, and no hot water. The first time John? roto-rootered under the bathroom sinks, but still stoppage issue. He came back a second time, and resolved the stoppage issue in the sinks only. He ordered a \'cartridge\' for the shower, which still has not been installed. 2 appointments were no shows, told not on schedule. I certainly expect NOT to be charged for more than 1 visit, since these all pertained to my initial service request.

Review: We are very pleased with the results of our first service call to American Home Warranty. We had a problem with our garage door opener and called for service. AHW was able to schedule a technician out within a few days at a time convenient for us. More importantly, the technician was able to resolve the problem the first time. Unfortunately, the existing opener couldn\'t be fixed, but he was able to get approval from AHW for a replacement and put it in promptly. We are very happy with the service.

Review: Purchased home owners warranty and all was fine for the first year only one small fan repair. Included in the policy was the premium package to cover my swimming pools system. When a small problem with the circulation system popped up I read the policy and thought no problem its covered. Old Rep sent out a son and pop company that had no interest in changing the faulty part and two weeks after their visit did I find out Old Rep wouldn't cover the 100 dollar part. Old Rep hires the bottom of the bottom of contractors to keep their expenses down ,I`ve experienced this and since have heard the same comments from others in my area. The package I purchased said it covered all parts of filtration system but when it came time to honor they refused saying the policy didn't specifically mention the item. I found them to be very uncooperative unless they were collecting your money. I would NEVER recommend anyone purchase a policy with this company! They put you through a complete runaround when questioning policy and attempt to have you roll over with frustration. My feeling towards them is CROOKS and THIEVES

Review: We just renewed our contract with American Home Shield for another year. AHS gave us timely reminders that our contract was due to expire soon. A simple phone call and a brief conversation with a pleasant lady was all it took to extend our contract. A convenient monthly payment plan using our credit card is a big plus - and there is no extra charge for making monthly payments! We look forward to continuing using the services of AHS. Their periodic emails which include advice on maintaining our home in top shape have proven invaluable. When we've had to have a problem looked at, making arrangements through AHS was simple and the contractors contacted us immediately to arrange quick service. We feel confident and protected knowing AHS has our back.

Review: I would not recommend Old Republic as they took my premium of $700 in June 2013 despite deciding not to renew my home warranty due to what they said is possible future excessive loss. Around 2012, I had a simple plumbing issue that turned into a larger one due to repair companies causing additional damage. Thereafter, it took months and several plumbing companies to somewhat repair the initial issue along with the damage caused by the first companies. I had been expecting to renew my home warranty this year, so called about not receiving a bill, which is when they told me they decided not to allow me to renew my policy. Of course, they could have told me that before taking my money in June of last year. In any case, I don't know of anyone with a home warranty who chooses never to use it. Isn't possible loss the reason why someone pays for a home warranty? Isn't a home warranty supposed to cover appliances, etc., that have problems? Apparently, once you pay an annual premium to Old Republic, you'd better not actually have anything go wrong that is covered by the warranty. I am going to seek a refund of at least part of the premium I paid last year, but I doubt I'll get it.

Review: We\'ve only had AHS 4 months and already had 3 service calls; 1 leak plumbing, 1 for pool pump electrical, and 1 for pool pump. We worked with 2 different companies - the pool contractors were very responsive and fast service. BluePoint Pool Services. Fixed each problem on the service call. The plumping company was a bit harder to get a service call ( was more of an office staff issue) the plumbers were great and diagnosed problem, which was not covered by AHS. It was our irrigation system.

Review: Do not waste your money or time. If you have an item that breaks which causes and inconvenience, like your washing machine, they will get it fixed within a couple of days. However, if you have something major that affects your health and living, like your air conditioner in the summer, you can expect to wait 3 or more weeks before something is done to fix it. When its 108°-113° or higher, this is a healthy hazard.

Review: Service company had to make multiple trips because the part needed to be ordered. They got it right a few days later and I am very happy with the result.

Review: So we had a lapse in coverage.. When we got everything taken care of, and we were covered, our AC decided to go out, the day after it went into effect. When my wife called, we were greeted with a friendly voice of, because that was an existing condition, you\'re not covered. The last person to touch the AC was them... Still I can see it from their point to a degree. Ok, so we bite the bullet and get out an AC company to look at what is going on and get thing fixed so we can get back into warranty. Well, after all was said and done, we are waiting for parts to replace a valve that was "fixed" in correctly the last time it was serviced....so that would have been these guys. In addition to this, the last guy decided to not point out that the units were installed incorrectly. Meaning, we have the wrong condenser connected up to the wrong air handler. Do I trust this new guy.. Yes I do, as he was kind enough to drag me around and show me his findings. So now at this point, I don\'t trust the people they would send out for warranty, plus with a previous experience using them, I don\'t trust the onsite warranty superintendent. (for example) I was getting lectured that I had incorrectly directed the plumber to a water leak we had due to some incorrectly installed water supply lines. That it would have been better to have them go a different direction. THEN, tell me to go and find drywall guys at a local construction site to come and do the drywall repairs, so we can keep the cost down. Seriously? This is my home. This is where I am raising my kids, and you want me to go drive around a construction site to locate a drywall crew to hang the drywall to keep your cost down?! When all was said and done, we ended up paying money out of our own pocket to make sure things were done properly. I don\'t want to hear from anyone as I am dropping this group and finding a company that will actually do things right and help rather than hinder.

Review: Don't be fooled by the fake reviews for AHS below. If you notice all of the 5 star reviews are posted consecutively and on the same day - nice try AHS. Folks this is one of the worst home warranty companies out there. And that's the honest truth. Do not waste your time with this company. My AC broke down and they sent out a technician from a company that has a D- rating with the BBB. The technician reinstalled the AC incorrectly and damaged the new AC unit. AHS wanted to send the same tech out to repair his faulty work after I'd already paid the tech $100 for showing up and another $300 for the Freon that wasn't covered by AHS. Numerous calls to AHS (7 hours on the phone no joke) - I'd spoken to 6 people in customer service, 2 supervisors, and someone in escalation and AHS still refused to send out a competent technician to resolve the faulty work. They also would not cover the cost off the Freon that I'd already paid for that would have to be put back in the unit once repaired. It ended up costing me $1,000 to repair the AC that this technician installed incorrectly (most of the cost was Freon r22). Then my water heater went out and I called AHS again, because apparently I didn't learn my lesson with my AC. They dispatched a technician who calls me and tells me he's going to charge me an extra $600 on top of the $100 I'm paying him to "diagnose" my water heater. Before he even see's my water heater in person he tells me over the phone he needs to rip out 6' of drywall and re-pipe the plumbing. Wtf? The house was built in 1996 - there's nothing wrong with the plumbing - it was just an old water heater that had died. I told the technician to cancel the service call. I drove to Home Depot with my neighbor who is a handyman and bought a $450 50gal. Rheem water heater, he helped me install it for a steak dinner and I've had hot water ever since. It took us all of 2 hours to complete. The AHS tech wanted to come out, diagnose, call AHS, wait for approval, rip open the walls, re-plumb things.. All in all he quoted me 3 days of work between his diagnosis, approval from AHS, acquisition of the new water heater from his warehouse, and work performed. Crazy. AHS is a complete scam of a company and totally ineffective at getting things repaired without their contractors trying to fleece their customers or perform work that isn't faulty. I've since canceled my policy with AHS because they're simply useless. Save your money home owners. Sit down and spend the time to find quality BBB accredited contractors in your area and keep their numbers on hand. It takes 20 mins to find a plumber, appliance repair, HVAC technician etc.. It will take your DAYS and WEEKS to deal with AHS.

Review: My biggest issue with AHS is being able to contact them. Their online options are very limited, either order service, or cancel it. You cannot re-open a claim. If you have to call them, then forget it...hold times are absolutely horrendous. Sometimes an hour. And my service technician said it is the same for them. This is not acceptable.

Review: I have been a member of American Home Shield since I purchased my home in 2009. They have repaired my AC, dishwasher, ice maker and a few other things. They have generally used very reliable technicians to fix, repair or replace our appliances. They gave us an allowance to purchase a new washing machine when ours died. We were able to add to their allowance and get the exact make and model that we wanted. Well worth the monthly rate as many of their repairs would have cost much more than what we pay a year. Thank you AHS

Review: I recently bought this policy when I purchased my home. My garage door springs broke at 6.01pm on Friday night. I contacted the helpline as my garage door was open, I also needed to go to work the following day and my car was trapped in the garage. I was allocated a contractor who would not come out for my $75 service fee over the weekend, He wanted to charge me $185, he took my address he then refused and said it was too far I would have to wait until Monday. I called AHS back as I wanted to speak with someone, I waited 56 minutes, I was then put on hold for 8 minutes while she checked my policy, (they only have 3 policies available). I asked for a more local company as this one was over 40 miles from my home - I was refused.I was not allowed to change my contractor. I asked to speak to a supervisor, and again was put on hold for 6 minutes and was told I would have to wait 24-48 hours for a supervisor call back - 100+ hours and still waiting for the supervisor to call. I am ready to cancel my policy with this company as their call center is undermanned, if you have a home problem that is not classified as an emergency the contractors only work Monday - Friday 8am-5pm. Which is inconvenient if you also work 'office hours'. You cannot resolve an issue as staff will not return calls. I ended up having to pay another company $275 for the repair to the springs.