Home Warranty Companies in Arizona

Review: THE WORST CUSTOMER SERVICE EVER!!!! If I could give negative stars I would. My mother and I both have our houses under warranty, when making my first claim this year for my AC unit. They sent the service worker to my mom\'s address . Because of their mistake I had to wait another week for someone to come out. Which i have still not got my credit back. Then once they came out to the correct address. The service company sent the information of the the warranty, they called me to tell what and what\'s not covered. I asked for them to email the information to me so I can review. I never got a email (still have no email) so I called next morning and spoke with Jessica who was very RUDE, as I waited for Jessica to come back to the line to give me the information I needed, i\'might all of a sudden back to the automatic phone system. I then waited a hour for another representative before I had to hang up. Between my mother and I we waited on hold for over 4 hours on Saturday. In the meantime I received a text from the AC Guy with a appointment confirmation. So I let it go. Then Sunday morning I got another text for the AC Guy saying my appointment is cancelled. So once again I\'m on the phone with America home shield. The representative told me I had canceled my service through the automated system which i didnt do. I do find it strange that Jessica, the representative I spoke with the day prior transferesd me back through the automated system. At this point I had had enough with this service and I spoke with a manager, Kevin. As a manager the customer service was horrible he was talking over me and I even asked him to just listen to me for one second and HE STILL TALKED OVER ME!!!! This company has some MAJOR customer service ISSUES. Not only are you losing me as a customer but my mother is cancelling too because of all the time and energy I had to put into this. I would NEVER recommended this company to anyone!!! As a company I would really consider reevaluating your whole department of customers service if you choose to continue business in this manner you will lose more and more customers.

Review: AHS is a reliable, customer-friendly company that prides itself on excellent responses service requests. Comprehensive contracts address all possible coverages that allow customers to select and tailor individual plans that are tailored to their needs. It has been manifested to the rapid responses to service requests with competent, professional contractors to address, sometimes challenging repair/replace problems requiring unique skilled talents.

Review: There is absolutely no way I would ever renew my home warranty with this company again. Well, we live in Phoenix. And in the summer months we are at 100+ degree temps every day. Our A/C went out the day after the 4th of July, and when we called to see if they could get someone sent out they told me that it wasn't possible. They told me that they didn't have hours of the companies they use to fix stuff, and because of that, they would be unable to get anyone in. Unsatisfied with what the customer service rep had told us, I asked for a supervisor. When the supervisor came on the phone she was INCREDIBLY and I mean INCREDIBLY rude. She pretty much told us the same thing as the customer service rep, but on top of that she told us that we pretty much had to "deal with it". When I asked what the point of having a home warranty was if we couldn't even use it her reply was "we (old republic) are the ones paying for the repairs, not you! So, we stayed miserable all weekend long, and then on Monday we were expecting to get a call from some A/C company to schedule an appointment for them to come out and fix it. Waited... waited... finally called back Old Republic. When I asked if any company had be contacted to come fix the problem, they customer service rep told me that the supervisor that I spoke to previously had cancelled the service call!!!!! Guess she got upset because we told her it was BS they couldn't see the hours of the businesses open on a weekend to send someone.To top it all off, because our house was so hot, our water softener filter containers exploded underneath our kitchen sink and flooded the bottom level of our house! This company is garbage, the people that work there are the rudest people I have ever had to work with! Do not get a warranty from this company, trust me you will be sorry!!!

Review: We called about a plumbing leak to find out if this was a covered repair. The authorization people on the phone assured us that it was, so we arranged for their plumber to come over. We waited over an hour past the time when their company told us they would arrive only to find out that the repair was not covered and we would have to pay for the whole thing ourselves. When we argued that the company authorized it previously, we were told that the people on the phone said was meaningless. Bait and switch! We will never use this company again.

Review: Tech came. Said dead batteries in thermostat caused problem with fan. Ac worked 2 days. Then same fan trouble. I left ac off for 4 hours. Ac & fan working again

Review: There is no such real company, they will not return calls. They do not pay their service providers if you are lucky enough to get one. call the claims center and you will be on hold for hours and then dropped. I can not believe that their web site is still up, what a scam. Everyone associated with this company should be hauled off to prison. I made the mistake and bought this warranty for 3 of my properties. I think they ID your number when you call and do not answer. Seriously this is like robbery.

Review: I have had AHS for over a year and just renewed but it seems to have been a huge mistake. They sent out an email offer to get a heating tune up before winter but the company they sent was horrendous. They didn\'t show up the day they were supposed to, we had to call to re-schedule them instead of them calling us and then they were late on the new date. The unit worked completely fine until they touched it and they broke it -- doesn\'t even turn on anymore! I will never let Crispy Air into our home again but that\'s just the backstory. After this happened, we were told that AHS would be contacted about getting the unit fixed but days went by and nothing. I finally called in on the Wednesday before Thanksgiving and the claim hadn\'t even been touched by either Crispy Air or AHS. I filed a claim to get someone new out to fix our unit and was told I would hear back on Thanksgiving day -- NOTHING. I waited a few more days and called back but sat on hold for 2 hours then had to go to a dinner meeting. I called in again on Saturday, 3 weeks after the unit had been broken and was told that they had resolved it and someone would be in touch soon to get it fixed but no one called again. I called again 3 days later and have been on hold for 1.5 hours with no help... The girl that helped me at first said I would have to pay to fix it myself and I asked to speak to a manager and have been on hold since... This company is terrible! I would never have renewed if I knew this would happen!

Review: This is answered in two parts. First, I opted to call as oppose to use the web site as I was having difficulty accessing my account. The wait time was minimanl. The AHS representative was very helpful. She was able to answer both of my questions and provided extra help on assistance with logging into the AHS webpage. Second the phone option menu does not ask about a recurring issue with service before. That is why I opted to speak with a representative.

Review: This is the text of the e-mail sent to AHS. Thank you for acknowledging my e-mail. I spent several hours on the telephone today trying to resolve the issues associated with your on-line registration process. Please understand that the reason I have canceled my contract with AHS is because your Customer Service and client interface process just does not work at all. I fear that trying to make a claim and get any satisfaction from AHS would be a futile exercise. Think about my experience to date. I purchased and paid in full $500 for my contract on January 12, 2015. I received an e-mail from you directing me to sign up for on-line account access, etc. When I attempted to do just that, I was unable to do so. An error message directed me to call on line registration help at 888-256-1176. When I followed all the prompts and an agent responded (took 30 minutes), the agent told me I had called the wrong number. The agent then proceeded to give me the correct number, which, in fact, was the exact same number I called. Apparently, your telephone system—when overloaded with calls—re-directs calls to the 888-256-1176 number to the general 888-429-8247 customer service line. The “wrong” agent told me she could not transfer the call and I had to call again. Patiently, I tried again, dialing the 888-256-1176 and guess what—yes—again I was connected to someone incapable of helping me. I then requested that my account be cancelled. The agent (just like you) advised me that she could not cancel the contract and I needed to call 800-858-1922. She also told me that the people at the 800-858-1922 could also resolve my inability to set up my account on-line. So again, patiently, I called the 800-858-1922 number and was greeted with a message saying my wait time would be in excess of 50 minutes. Not a good sign when the line set up to terminate contracts has a wait time of more than 50 minutes. I waited, and 59 minutes later my call was answered. I patiently repeated all that I have written above about my frustration and concern. Guess what, the agent could not help me resolve the issue. I then requested contract cancellation. Which, he said was done. Now if I worked for AHS, I surely would want to make someone aware of this travesty of customer service. But then I realized that AHS probably does not care about customer service and satisfaction. Just think for a minute how dreadful your customer service is. Do you really want to send me a survey?? Also, it is crystal clear that I have spent way more time trying to resolve a problem created by AHS, than AHS has spent in trying to help me. Why have a Customer Service department that is completely powerless to do anything?? Please verify that my contract has been cancelled (I did call, just as you directed). I really do not want to go through the agony of calling again to find out where my refund check is. Thank you—and sorry it has ended this way. The next day AHS responded as follows: Thanks for contacting us. According to our records your contract at xxxxxxxxxx Vail AZ, has been canceled. We can not longer be of assistance to you. I had really hoped someone at AHS might reach out with an apology or an attempt to make things right. Not so. Avoid this company at all costs

Review: Great response time from Home Shield, quick response from professional contractors and a quick resolve to my issues. 5 star!!!

Review: I purchased this policy in 12/13 and have called the company for an issue with the watering system which they said was not covered. I just learned the circuit board for my pool is not covered even thought I paid extra for pool coverage. At this point I'm not sure why I paid for a home warranty policy that doesn't seem to cover what you pay extra for. I certainly would not recommend this coverage to anyone, especially with a pool.

Review: Replaced broken garbage disposal. Techniscian was excellent!

Review: The last problem I contacted AHS to help me with was my A/C system. It was not responding correctly to my thermostat settings. The contractor (A-US Air Conditioning of Texas) contacted me shortly after I placed the request on the website. We mutually agreed upon a time for them to come to my house and the service tech. showed up as promised. He went over the issues with me and then went straight to work finding out what the problem was. He was efficient, friendly and well groomed. He took extra care not to track up my floors and cleaned up after himself when finished with the job. I was very happy with the results.

Review: I am overall happy with their service but I seem to have very little use for them to justify the cost of $764 a year and $75 service call. I am looking around at other companies and am also considering going without a warranty company all together.

Review: Do not waste your money or time. If you have an item that breaks which causes and inconvenience, like your washing machine, they will get it fixed within a couple of days. However, if you have something major that affects your health and living, like your air conditioner in the summer, you can expect to wait 3 or more weeks before something is done to fix it. When its 108°-113° or higher, this is a healthy hazard.

Review: Have a home warranty service contract on home purchase. Have repeated problems with old hivac system. They have been out 3 times to repair it and I have not been at the residence since the last repair to see if it has been repaired properly. Customer Service is always prompt and the service technicians have be competent , informative and friendly. My only concern is the they will spend hundreds of dollars on repairs to a system that has far exceeded its service life and not offer to replace the unit.

Review: I recently had a bad experience with the contractor that AHS sent to repair my garbage disposal. He claimed that the damage was due to a screw stuck inside which was not covered .I had to pay out of my own pocket $325 to have them replace. I later found that there was no screw stuck in the disposal like they said, except for rust which was due to wear and tear. I googled the contractor, discovered many bad reviews about them. I filed a complaint to AHS. They took it seriously, removed the contractor off my list, and refunded my money. It totally surprised me, and to show my appreciation, I renewed my membership for another year. That's what I called customer service. Thank you AHS.

Review: I was disappointed with the cleanliness of the company that came to service our plumbing issue, they were smokers so there are cigaret butts everywhere, so disgusting. We had a recurring problem so the company had to come out more than once, the first guy was good, efficient and fast. The second person did not know we had the warranty and was already quoting my husband how much the repair was going to cost and other possible charges before even arriving at the home, then went on to say that the issue would not be covered because it was outside the house, when he had not even inspected the issue. He didn\'t want to work, that was obvious from the very first phone call we received from this technician. The owner came out to resolve the issue.

Review: My father was a member of AHS and he always great things to say about the company. When he called he received great service and the technicians were always courteous and well knowledgeable about the product the service was for. He passed away over the summer and I now live in the house and called up AHS and had the contract in my name. Everyone I talked to was very nice and helpful.

Review: They sent a service person right away, but first I received an email confirming who would be coming to check out my problem. Everything was done in a timely manner without waiting for days. I appreciated that very much. A Pleased Customer with American Home Shield