Home Warranty Companies in Arizona

Review: Overall, I\'m very happy with AHS. However, I do have a few nits with them. Last repair was by GE Appliance. No one contacted me to tell me when the appointment was made. GE said "AHS should have contacted you". AHS never did. It\'s not a big deal, but it might have been had the technician showed up and we weren\'t home. As it was, we weren\'t going to be home when he was scheduled to come to our home. Repair parts: I think I understand their business model and that is that they (AHS) provide the parts in order to save the mark up. I get it. However, who can go three weeks without a refrigerator? We have.... twice. To their credit, they did repair the machine and the subcontractors were very good to excellent (one was a jerk.... had an attitude because it was "his" route and other guys did the work and we had established a rapport with them - so he refused to repair an item that was beyond its useful service life..... but the next guy did so..... no foul other than having to listen to a noisy ice maker door motor squeal for about a year). AHS isn\'t for emergencies..... their TOS indicate the contractor has 24 business hours (or something like that - which equates to three days - not counting weekends) to respond. If your water heater springs a leak and you don\'t like cold showers...... you might have to make other arrangements. We have renewed with AHS on this house..... and we\'re glad we did. I know most people think that home warranties are a waste of money..... I don\'t. It\'s more than paid for itself on several occasions. When you buy a "new to you" house, it\'s a pig in a poke. Most home inspectors - if they want to get called again - don\'t call out everything. As a result, there are always surprises and your only recourse is a refund of the inspection fee.

Review: Absolute worst corporate sales/support/accounting reps. They give out incorrect analogies comparing Old Republic with auto insurance companies. When told that they are incorrect - they say "Well, be that as it may...." To elsewhere. Old republic used to be a decent company - no longer. A/C unit went out - they give you companies who are not available, etc.

Review: I have always had very good experience with AHS, whenever I needed service., I have been with AHS for 4 1/2 years and I would recommend to my family and friends. We have saved a lot of money on repairs.

Review: This company is absolutely terrible. I cancelled the service after having it for two months and had to call accounting just to understand the fees taken out of my check. They did not provide a statement with the check or anything. I paid $445 for the year. Got $274.17 back due to a 75 dollar service charge for them to look at the dishwasher and tell us they wouldn\'t cover it and all these other 45, 5 dollar and 46 dollar fees I wasn\'t aware of. I\'m extremely annoyed and disappointed with the company and apparently they have screwed many people over according to reviews on other websites. The service provided is not what first time home owners with a baby on the way want to deal with. There is a reason why their rating is so low. Don\'t waste your time

Review: I just needed to have my a/c serviced so I set up an service call with AHS and they sent a very reliable service company that didn’t make me wait all day and waste my time, it was easy and fast

Review: Overall the service is great a few times I had to use them.

Review: Manufacturer slow to send required parts. Not AHS or service company (Sears) fault.

Review: My experience wit h American Home Shield, has been a very pleasant one. Your customer service representative, responded to my needs immediately by placing a call to the carrier,and the carrier returning that call in a timely manner. They/we scheduled an appointment and a courtesy call was made just before arrival, which they did on time. The contractor answered questions ask to my satifaction,cleaned up completed.

Review: I had an under-slab pipe develop a pinhole leak that did considerable damage to the floors in the room above it and adjacent to it. They were prompt in sending out a solid technician. Went with a different company after my contract expired just to see what other options were out there. That company went bankrupt, however, so I think I will be going back.

Review: I would highly recommend AHS. We have had our account since 2011. AHS has repaired our pool pump, washer, dryer, freezer, microwave and ice maker. AHS has replaced our pool pump, microwave, dryer and ice maker (2).

Review: American Home Shield is like filter for the maintenance that all homes require. Last year we only had one claim, but our AHS policy protected us for the full cost of replacement. I plan to carry this policy for as long as I own this home and future homes as well.

Review: Service person was courteous, prompt, efficient, and knowledgeable. I was very pleased with the service call.

Review: I have had American Home Shield for a total of 5 years. They have always been there to protect my investments and to handle any problem we have had. I will always be with them from now on. As I get older, so does my Home, and we all need a little help now and then.

Review: On a sister page (also homewarrantyreviews.com) there are about 25 reviews for Statewide Warranty which are all 3 stars or (mostly) higher. If my initial experience with this company is typical, those 25 reviews have got to be fake. First, the contract I received by e-mail was approximately $50 higher than what was promised over the phone. When I e-mailed for an explanation, the Regional Manager (salesman) was "out of the office and unavailable" for more than a week. When he got around to responding, he told me, "If you pay the higher figure ($444), we'll give you an extra year's coverage." I accepted his offer before having second thoughts, after which I did further checking on SWW, finding they have several complaints against them and are not listed with the BBB. I secured a policy with another (BBB-rated) company, deciding to to cancel with SWW. Then started a long series of e-mails (no response), phone calls (even after 90+ minutes on hold, no human answers). In short, I began trying to cancel the policy 3 weeks before it was to go into effect, and to get SWW to refund to my Visa card the $444 they had immediately taken out. Since they don't respond to e-mails nor does a human answer their phone, I can figure out no way to contact them in order to get this unwanted (and now duplicate) policy canceled. You know, they might have great claims service. Given the facts above, would you like to risk your money up front to find out?

Review: When our AC unit was not cooling, a technician from ASH came to determine the cause. He stated that we would have to pay $700 out of pocket to drain all the Freon from the unit and replace it with new Freon due to a restriction in the line to repair the problem. He then stated that the unit had a restriction and no Freon was needed. A week later, we had the same problem, no cool air. A new technician came to look at the unit after 3 days and determined that the muffler needed replaced and the Freon needed to be drained and new Freon added due to a restriction in the line. Now our out of pocket would be $1200 for the same unit. Apparently the first technician did not know how to read that our AC unit holds 14.5 pounds rather than the 10 ponds previously stated to us. We still have not had the unit flushed and had an outside company look at the unit. What do you know? NO Freon was needed at all and he fixed the restriction at no cost to us after 3 hours of him baking in the HOT Arizona sun! Now that\'s customer service. We would have gladly paid him for his service, but he understood the frustration that AHS has caused multiple people. We also submitted a claim to have the cartridge replaced in our shower, needless to say, the handles was the culprit in preventing water from exiting the shower head. Fortunately, the technician replaced the one in our tub since we already paid the deductible of $100. In doing so, he broke the turn knob, which meant we had to purchase a new one. He did not even say sorry, only, "make sure you look for one just like this with the same cut-out notches." We have now cancelled with ASH and will be self-insuring ourselves! The warranty is NOT worth the paper it\'s written on! I have also heard that despite cancelling the policy, ASH may continue to withdraw future policy payments after the fact. Rest assured though, we have taken precautions to prevent this!!!

Review: it is 114 degrees inside my house and no air condition repair yet. Checked into $100/night hotel. This is bull shit. I will not be renewing home warranty

Review: Our two garage doors were not functioning properly. I contacted AHS and withon one day the contract repair company scheduled an appointment to repair the doors. The contracted garage door repair company was prompt, identified the problems quickly, repaired the doors, they were professional and they cleaned the mess which was made. I requested the service call through AHS with their online website which was seamless and easy.

Review: Service company had to make multiple trips because the part needed to be ordered. They got it right a few days later and I am very happy with the result.

Review: I have had a couple of repairs needed with my Air conditioning unit, and American Home Sheild has been able to take care of my requests. Thank you for the services you provide to keep my home working.

Review: I\'ve had AHS on two different house and have used their services three times. There was absolutely no hassles and everything was fixed properly and on a timely manner