Home Warranty Companies in Arizona

Review: 1.Customer service has always been good to work with. 2. Every contractor except one has responded with in 2 hours of receiving the work order from you. 3. Every contractor was neat in his appearance. 4. Every contractor did his job and explained to me what was done. 5. Every contractor cleaned up his work area and left it as if no one had been there.

Review: I was disappointed to learn that although I bought the policy with upgrades, it still did not provide coverage for all my home appliances. Shame on me -- I should have read the fine print more carefully. I was further disappointed to learn that I could NEVER upgrade the plan to cover the additional appliances. Not now. Not at renewal. Not ever. That option is offered for new plans only. Shame on Old Republic. There are other home warranty providers that will cover my entire home, including all appliances, at a similar cost. I'll be changing to one of these plans when my current policy with Old Republic expires. I have used other home warranty companies in the past without incident, but chose Old Republic this time on the advice of my realtor. In reviewing the comments here and recalling my own poor experience with Old Republic from 15 years ago, it seems that realtors are very satisfied with Old Republic but customers are not. I would question that relationship with realtors, and will be sure to remember on future home purchases to never choose Old Republic, despite the recommendation I'll likely get from my realtor.

Review: I am a realtor and I would strongly recommend against using AHS for your home warranty. This is from my own personal experience with them. Often times there are add-ons and hidden costs when it comes time to have something repaired. Maybe it's because they pay out so little to the contractors that the sub out to, but believe me these contractors will flat out lie and gouge you for as much as they can for out-of-pocket costs because AHS will not cover them. BEWARE!!

Review: My father was a member of AHS and he always great things to say about the company. When he called he received great service and the technicians were always courteous and well knowledgeable about the product the service was for. He passed away over the summer and I now live in the house and called up AHS and had the contract in my name. Everyone I talked to was very nice and helpful.

Review: Our air conditioner went out during a hot spell this summer. AHS had a repairman here first thing in the morning. He fixed it and had us up in running in no time. Thank goodness because the temperature that day was 118.

Review: AHS is very easy to work with and responds very quickly. I like that I can request service either by phone or on the internet. The technician that came to my house was very nice and friendly and gave my dryer a thorough look through for all problems. He communicated all that he was doing and how long it would take. Would highly recommend again.

Review: They were quick and easy to use. They got my repair set up and taken care of the next day.

Review: I am new to using this Home Warranty company but I have now used them twice and both items were fixed quickly and easily. The wait time when calling in is extremely long as others have noted in the comments but after getting through to them I received a service call with a appointment time within 24 hours.

Review: I just needed to have my a/c serviced so I set up an service call with AHS and they sent a very reliable service company that didn’t make me wait all day and waste my time, it was easy and fast

Review: I recently bought this policy when I purchased my home. My garage door springs broke at 6.01pm on Friday night. I contacted the helpline as my garage door was open, I also needed to go to work the following day and my car was trapped in the garage. I was allocated a contractor who would not come out for my $75 service fee over the weekend, He wanted to charge me $185, he took my address he then refused and said it was too far I would have to wait until Monday. I called AHS back as I wanted to speak with someone, I waited 56 minutes, I was then put on hold for 8 minutes while she checked my policy, (they only have 3 policies available). I asked for a more local company as this one was over 40 miles from my home - I was refused.I was not allowed to change my contractor. I asked to speak to a supervisor, and again was put on hold for 6 minutes and was told I would have to wait 24-48 hours for a supervisor call back - 100+ hours and still waiting for the supervisor to call. I am ready to cancel my policy with this company as their call center is undermanned, if you have a home problem that is not classified as an emergency the contractors only work Monday - Friday 8am-5pm. Which is inconvenient if you also work 'office hours'. You cannot resolve an issue as staff will not return calls. I ended up having to pay another company $275 for the repair to the springs.

Review: The service agents they use are very good and respond timely. The premium cost is good and the deductible is average. The only problem I have is that if you need to call them, be prepared for very long hold times, including some times well over an hour. Otherwise, it\'s great and easy to request service online. The instances where I called was because I was requesting heightened awareness to teh situation since it was more urgent than a typical repair.

Review: We love the way AHS, response right away on a work request, n also the contractor they select has dine a great job, on our specific needs. We are so glad to have this coverage with AHS, n recommend it often to our family n friends. The contractor that has come to our house are very professional in his work n cleanliness is done great. Never had a complaint of the contractor. And AHS Is very prompt in getting to our service request. Thank you.

Review: Horrible service, they had mi waiting on line for over an hour..just to cancel my service..I called in to cancel since August of 2016 and I just found out they were still charging me the amount for over the last year.. the reason I cancel was because I had a Plumber out to my house one day and I was not covered by them so I had to pay $100.00 of my deductible and the plumber still did not fix my problem he wanted $650.00 to fix it on top of the $650.00.. now I just found out they have taken over $500.00 from my bank account for a total year.. saying I never cancelled my membership...I would never recommend this company to none of my friends and family... They don\'t care about you just your money!!

Review: Horrible customer service! Always trying to avoid any repairs. Ive had the worst experience with them and its only been 6months!.do not recomend this company!

Review: No hot water. Requested service online. Service company representative telephoned the next day for service appointment. Service appointment occurred the following day. Water heater determined to need replacement. Water heater replaced day after next. Two man contractor team courteous, informative, and clean.

Review: I have called this company to fix a few things and the service is absolutely horrible. They are incredibly cheap and they don't want to help out unless the have to. This place is a complete rip off. Do yourself a favor and find the worst repair guy in your town and chance are Old Republic has already filled a work order so he can come do a halfass job and not fix anything only to tell you that they will need to send someone else out to actually fix the problem while still collecting the trade call fee for basically doing nothing. Old Republic did not seem to mind the fact that the people they hire don't speak English but barely know how to fix the problem to begin with. The best solution is to youtube the problem and hit up home depot. This company is a complete joke and a bunch of scam artists.

Review: I had nothing but problems getting American Home Shield to authorize a repair based on their contracted A/C service company. It took over 2 weeks for them to finally authorize service. Having to wait for service in Phoenix with temps topping 100 degrees is very difficult. This was only after posting several messages on their Facebook page. I strongly doubt when the year is up that I will renew.

Review: Have never had a problem with American Home Shield. I have used their services with multiple homes, in multiple states. Highly recommend!

Review: AHS is a reliable, customer-friendly company that prides itself on excellent responses service requests. Comprehensive contracts address all possible coverages that allow customers to select and tailor individual plans that are tailored to their needs. It has been manifested to the rapid responses to service requests with competent, professional contractors to address, sometimes challenging repair/replace problems requiring unique skilled talents.

Review: I had multiple calls for two problems - a leaking garbage disposer and stopped up commode. The garbage disposer was examined by the technician and he ordered a new one, delivered the next day. He installed it in a new way, I would never have thought of. That gave me the option of putting in a hand soap dispenser. The second call was for a clogged up commode. The same technician came out and made the repair very quickly. I was impressed about how well the problems were fixed, the fantastic timeliness of arrival very soon after placing the requests using the AHS online service, and the neat workmanship. The technician was neatly dressed, checked that all was working well and cleaned up everything before leaving. Very well appreciated!!