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Home  /   Companies /   Old Republic Home Protection Reviews
icon Last updated: January 9, 2020

Old Republic Home Protection Reviews

For the past 40 years, Old Republic Home Protection has been providing comprehensive home warranty plans to buyers, sellers and real estate professionals alike. Considered as the nation’s third largest home warranty company, Old Republic protects their customers against expensive repair and replacements of household appliances. Old Republic Home Protection’s vision is to be People Helping People. The company states that they strive to provide good customer service and to ensure that all their customers are satisfied.
Old Republic Home Protection Reviews
2 / 5
Based on 779 Reviews | Write A Review

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Estimated Appliance Coverage

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Estimated System Coverage

1

No. Of Active States

Yes

Complaint Resolution Program

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Old Republic Home Protection Reviews REVIEWS

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Harjit Singh, Franklin, TN

On Jun 16, 2020

I am a Home Warranty Plan holders from Old Republic Home Protection. I initiated my service request fro Air Conditioner not working on 06/08/2020 and was told to pay $100 or less (If it cost less) On 06/09 a technician came from Stewart Enterprises and tried to diagnose the problem and said that it is with the Zoning Board. I did not believed in this person as he had trouble diagnosing the problem. ..Read Full Review

I am a Home Warranty Plan holders from Old Republic Home Protection. I initiated my service request fro Air Conditioner not working on 06/08/2020 and was told to pay $100 or less (If it cost less) On 06/09 a technician came from Stewart Enterprises and tried to diagnose the problem and said that it is with the Zoning Board. I did not believed in this person as he had trouble diagnosing the problem. He was on the property for like 20 mins. After this I was contacted by Old republic and was told that Zoning Board is not covered and was told that to they can get it replaced for $500. They told me that the service costed $65 and told me to pay $100 which is insane. I decided to go with a company recommended by my friend and after diagnosis, they told me that the Zoning Board is working fine and detected the leak in the Copper Wire which needs to be fixed along with filing the coolant. I reopened the ticket by calling Old Republic Home Protection on 06/12/2020 as the Coolant and leaks are covered under the plan. But I did not hear from either ORHP or Service Provider since than despite calling them repeatedly. On 06/15 /2020 Monday, I called ORHP and after a long wait, a representative told me that the service provider cannot complete the service as per information in her system and no one else is assigned to my request. After that she placed me on hold for hours. I am still burning in my house for weeks now and no one is calling me. I will update the review in case as it will progress. ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Jun 18, 2020

We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.

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Julie, Buckeye, AZ

On Jun 04, 2020

We had this company for years. When it finally came time to use them they found any and every loophole to get out of paying for anything. For example they declined a claim for our dishwasher stating that it was installed incorrectly. Not sure how something installed incorrectly worked perfectly for 6 years. They have horrible customer service. I emailed, called, and sent certified letters with no r ..Read Full Review

We had this company for years. When it finally came time to use them they found any and every loophole to get out of paying for anything. For example they declined a claim for our dishwasher stating that it was installed incorrectly. Not sure how something installed incorrectly worked perfectly for 6 years. They have horrible customer service. I emailed, called, and sent certified letters with no reply. They just ignore you until you go away. ..View less

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Jordan G, Laguna Niguel, CA

On Dec 26, 2019

I am extremely frustrated and disappointed with Old Republic's service. Renewed my policy online for the 3rd year in a row and continued my Ultimate coverage plus AC. My original policy when I purchased the home included roof repair coverage. Upon renewing, I was never given an option to add or remove the roof coverage, so I assumed it was included. Come rainy season, my roof has a leak. " ..Read Full Review

I am extremely frustrated and disappointed with Old Republic's service. Renewed my policy online for the 3rd year in a row and continued my Ultimate coverage plus AC. My original policy when I purchased the home included roof repair coverage. Upon renewing, I was never given an option to add or remove the roof coverage, so I assumed it was included. Come rainy season, my roof has a leak. "No problem," I think to myself, "my home warranty will cover it!" Oh how wrong I was. See, their online system is buggy, meaning it NEVER gave me the option to either select or deselect coverage for roof repairs. It made it seem as if it was rolled into my Ultimate protection. NOPE. They inform me that just because THEIR system didn't inform me of the coverage THEY provide, I am out of luck. But OF COURSE, they would be happy to add the coverage back on AFTER I get the roof repaired out of pocket. This is a very shady way of doing business. I hope someone from the company reads this and helps me rectify the problem ASAP. I am one unhappy customer. ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Jun 18, 2020

We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.

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Steven L Ross, Tucson, AZ

On Dec 24, 2019

I’ve been using Old Republic for several years now. Apart from one provider who did not work out so well, although he did eventually get the job done, I have been impressed and very happy with Old Republic. This is especially true with the last problem I had which required some extensive work and Old Republic came through for me. I recommend them very highly. SR, Tucson, AZ

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Sheikh Uddin, Leander, TX

On Aug 16, 2019

I was recommended by my realtor that the Old Republic is a good warranty. Guess what, they came out as the worst warranty company I ever used in my life. My HVAC evaporation coil went wrong. One of their department said if the coil is under warranty we will not pay for the coil but we will pay for the labor. When I submitted the charge they even the service is not covered!! Great paid 1500 out of my pock ..Read Full Review

I was recommended by my realtor that the Old Republic is a good warranty. Guess what, they came out as the worst warranty company I ever used in my life. My HVAC evaporation coil went wrong. One of their department said if the coil is under warranty we will not pay for the coil but we will pay for the labor. When I submitted the charge they even the service is not covered!! Great paid 1500 out of my pocket. Next, it came the freon is low since the system lost freon from the years of service and it needs a refill. They again brought up their not covered protocol saying is one thing in your HVAC system is under warranty, we will not pay for the damage in the other parts of the HVAC system since one is under warranty. So practically they will not cover anything in my house if at least one thing is under warranty. Now I am looking for my full policy refund otherwise I am considering to go legal for their lies. ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Jun 18, 2020

The company has responded to the customer through the CRP system.

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Joseph Alietti, Grass Valley, CA

On Apr 30, 2019

sink disposal burned out I called Old Republic for service. Contractor called me same day made appointment never showed up. Called contractor was told he was running late would be there at such and such. Never showed up. Called contractor no answer left message. I called next morning and was told he was on way. Four hours later he arrives in beat up passenger car with Nevada state plates and no tools to ..Read Full Review

sink disposal burned out I called Old Republic for service. Contractor called me same day made appointment never showed up. Called contractor was told he was running late would be there at such and such. Never showed up. Called contractor no answer left message. I called next morning and was told he was on way. Four hours later he arrives in beat up passenger car with Nevada state plates and no tools to work with. He confirms unit is dead but has no replacement with him. Promised to return never does. No one answers company phone that day or next. Called Old Republic offered to reschedule with someone else. I cancelled my policy and asked for a buyout to replace unit locally. I am still waiting for my buyout money to replace unit. ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On May 01, 2019

The company has responded to the customer through the CRP system.

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John Campi, Saint Helena, CA

On Apr 24, 2019

Stay away from these shysters at all costs. They are much more interested in finding reasons to deny your claim than they are in finding a way to help their customers. I had a dishwasher that was installed per all local building codes yet my claim was denied because they said it was installed improperly in spite of building code requirements. Wait .What.? I would not recommend this "service&quo ..Read Full Review

Stay away from these shysters at all costs. They are much more interested in finding reasons to deny your claim than they are in finding a way to help their customers. I had a dishwasher that was installed per all local building codes yet my claim was denied because they said it was installed improperly in spite of building code requirements. Wait .What.? I would not recommend this "service" to any home owner or real estate professional. You would all be better off not going through this BS exercise with them and saving your money and put it towards repairs when needed. Keep these clowns out of the equation and save your self some unnecessary aggravation. This outfit is NEVER able to locate a service tech in your area so you have to track one down yourself, in this case two miles from my home, then when they deny your claim they said to me ," well you hired the contractor it not our fault Anyway you get the drift , an extremely shoddy business ... ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Apr 25, 2019

The company has responded to the customer through the CRP system.

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Spearman, Woodstock, AL

On Apr 19, 2019

I had this company for years and they drop me without even telling me because I used the insurance and it just happened to be my whole air condition system went out And before that when there was very select few things that happened in my house over a few years they always sent out the cheapest most questionable repair people ever And when I finally called and asked them Why they drop me without telling ..Read Full Review

I had this company for years and they drop me without even telling me because I used the insurance and it just happened to be my whole air condition system went out And before that when there was very select few things that happened in my house over a few years they always sent out the cheapest most questionable repair people ever And when I finally called and asked them Why they drop me without telling me it’s because of how much it cost them but it’s not my fault that they sent out several different people for my air-conditioner because the other one couldn’t figure it out and then it ultimately went out After trying to cut costs and having them only fix the smallest things first even though these people probably knew that the air-conditioner was not gonna last much longer when they fixed it I was even told that they are told by them to fix the smallest things first ultimately if it last beyond their little 30 day thing and then it goes out you have to pay a whole new cost for them coming out again I was told that they put Band-Aids on stuff because that’s what they tell them to do anybody that’s going to instruct putting Band-Aids on things they fix shouldn’t be selling home warranties And the most ignorant thing is is to drop a on time paying customer of years after your fix the most expensive thing in their house I don’t care when you pay all this money and they don’t fix things for a whole year that’s fine but heaven for bid you use it and it cost them more money because of their stupidity and their inability to send a qualified technician out ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Apr 25, 2019

The company has responded to the customer through the CRP system.

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James Hoffman, Lakeside Marblehead, OH

On Apr 08, 2019

Had to use an independent contractor since I had no heat in freezing temps and they couldn’t get anyone out for over 24 hours. My bill was $465 less $100 deductible. They reimbursed $157. Don’t waste your money.

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Apr 09, 2019

The company has responded to the customer through the CRP system.

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Roger Varner, Palmetto, FL

On Mar 22, 2019

We purchased our home about 10 months ago. Since then we have had 3 problems turned in. The first was a valve that automatically fills the pool had failed. Tech was here 10 minutes and Service call was $75 to find out it's NOT COVERED! Replaced it myself. Second call was burners on cook top wouldn't ignite. $75 Service call to replace igniter and this seemed reasonable. At least it got handled. Thi ..Read Full Review

We purchased our home about 10 months ago. Since then we have had 3 problems turned in. The first was a valve that automatically fills the pool had failed. Tech was here 10 minutes and Service call was $75 to find out it's NOT COVERED! Replaced it myself. Second call was burners on cook top wouldn't ignite. $75 Service call to replace igniter and this seemed reasonable. At least it got handled. Third call was the A/C Unit failure due to a leaking air handler coil. After $75 Service Call we found out it's NOT COVERED because it was still under Manufacturer's Warranty. It's now up to me to find someone to handle the warranty repair. As of now it's till not repaired. Bottom line: DON'T PURCHASE THIS HOME WARRANTY! SAVE YOUR MONEY FOR REPAIRS! ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Mar 22, 2019

The company has responded to the customer through the CRP system.

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Jerry D Parrish, Belton, MO

On Mar 20, 2019

Old Republic is the absolute best home warranty I have ever used. They actually know what Customer service is about. For those who complain should understand their contact before complaining. I have used several home warranty programs in my life of 72 years and old Republic is hands ? down the best on the market. I have used local and national and none compare to the customer service of old Republic.

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Kevin Cobb, Atwater, CA

On Feb 17, 2019

I experienced the worst customer service ever.Have an emergency safety issue of water leaking into my lights and on the floor.Called emergency # to be told will not get a call for an appointment until Monday.Called on Saturday when it happened.It is of my opinion I paid for a warranty only to be put on hold and getting the run around.

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Feb 18, 2019

The company has responded to the customer through the CRP system.

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Hector A, Lancaster, CA

On Feb 05, 2019

This is the worst company to get warranty from, I had a problem with my AC not cooling at all, to make story short I called more than 5 times, they denied all repairs or replacement of the unit, I had no other option but to replace the unit myself which cameout around to 11,000 USD I called later to see if I could get partial reinbursment and first they said that I didnt called them to let them know tha ..Read Full Review

This is the worst company to get warranty from, I had a problem with my AC not cooling at all, to make story short I called more than 5 times, they denied all repairs or replacement of the unit, I had no other option but to replace the unit myself which cameout around to 11,000 USD I called later to see if I could get partial reinbursment and first they said that I didnt called them to let them know that the units never got fixed, then they said on their system it shows that they fixed the problem...Very bad customer service and very rude company.BAD BAD BAD home warranty. ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Feb 11, 2019

The company has responded to the customer through the CRP system.

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Peggy S, Houston, TX

On Jan 31, 2019

I pay extra for the Platinum service. What a rip off. My refrigerator is a built-in Thermador. The ice maker went out and it turns out that in this model is it controlled through the main control board of the fridge/freezer unit. The control board is no longer manufactured. They refuse to replace the unit (which in this case would be the whole built-in Refrigerator/Freezer) and offered me $300 for t ..Read Full Review

I pay extra for the Platinum service. What a rip off. My refrigerator is a built-in Thermador. The ice maker went out and it turns out that in this model is it controlled through the main control board of the fridge/freezer unit. The control board is no longer manufactured. They refuse to replace the unit (which in this case would be the whole built-in Refrigerator/Freezer) and offered me $300 for the cost of the repair. (The replacement seems to be around $10,000). Then they said they could have the control panel re-manufactured - but that would take 2 weeks and I would be without a working refrigerator for 2 weeks with no compensation!!! Just ridiculous double talk that they refuse to cover the replacement and put me through this. I have had this service for 5 years now and this is the first time that I have had an expensive repair - SO DO NOT WASTE YOUR MONEY WITH THIS COMPANY. ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Feb 06, 2019

The company has responded to the customer through the CRP system.

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AnnMarie Greene, Burton, OH

On Jan 16, 2019

It is not surprising to me now that I have researched this company, old republic home warranty, on how there are so many negative reviews on their guarantees and services. Here is the breakdown with my new home. I purchased and officially moved in on November 25th 2018. quite a lot of hiccups that were unexpected with the home, however I purchased a home warranty to ensure anything major would be covered ..Read Full Review

It is not surprising to me now that I have researched this company, old republic home warranty, on how there are so many negative reviews on their guarantees and services. Here is the breakdown with my new home. I purchased and officially moved in on November 25th 2018. quite a lot of hiccups that were unexpected with the home, however I purchased a home warranty to ensure anything major would be covered, taking care of in a timely manner, and assurance that if there's any future issues the warranty company would make sure it was resolved. On December 12th 2018, I did not have any hot water anywhere in the house. After four visits by the same provider, including installing a new hot water tank, it is now January 15th 2019 and I still have not one drop of hot water. Holiday season was awesome! Every time I report this issue there is no follow-up, it takes forever for the provider to get to the job, and I constantly have to call in and beg these people to understand how hard it is to not have hot water. Let's try taking a shower, washing dishes, doing the laundry among the many inconveniences I've had in over a month! It gets much better, on January 8th 2019, I reported I had no heat. It turned out that my fuel tank was low so I cancelled the technician coming as I thought that would resolve the issue. On January 9th I called back and inform them I still didn't have any heat after doing countless measures to address the issue myself. Absolutely no resolution other than a whole week before anyone could get here, while here in Ohio we were at 19 degrees! The resolution was you need to pay out of pocket and get someone there so you have heat on Friday January 12th. I was assured I would be reimbursed and "taken care of" and still not one word on getting reimbursed. I told the lady I only had $200 for the week and she said go and get someone for $150 and we'll take care of you. Do you think that's what I can say to the people in my household that I can't make dinner for? Do you think if anyone at this company did not have hot water or heat would be sitting around waiting for someone to come and fix it? Pretty sure they'd have it done right away! At this point I have absolutely no faith in old republic as a warranty company for any home! I dispatched I had no hot water again on Monday Jan 14 after not being able to reach the 800 line and still don't even have a call from a provider to set up an appointment at 630 pm on January 15th! Absolutely inhumane to any of its customers. DO NOT USE THIS COMPANY! They are inconsiderate, rude, passive-aggressive, and manipulative to anyone's issues so they don't have to be bothered. ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Jan 23, 2019

We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.

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Nathan Lipinski, Peoria, AZ

On Jan 15, 2019

Completely worthless home warranty. Had our AC/Heat Pump unit go out in the middle of winter 3 months after purchase of the home and because the unit was newer (less than five years old) they refuse to cover ANY of the repair cost on the basis that it was still under the original manufacturer parts warranty that does not include labor. So if the unit was out of warranty they would actually fix it via p ..Read Full Review

Completely worthless home warranty. Had our AC/Heat Pump unit go out in the middle of winter 3 months after purchase of the home and because the unit was newer (less than five years old) they refuse to cover ANY of the repair cost on the basis that it was still under the original manufacturer parts warranty that does not include labor. So if the unit was out of warranty they would actually fix it via parts & labor but because the unit is within the MFG parts warranty they completely deny any responsibility to fix it defeating the entire point of purchasing the home warranty. Then to top the whole experience off, their customer service will just hang up on you when you ask how to cancel the warranty because it is useless. ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Jan 24, 2019

We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.

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Ann Priest, Las Vegas, NV

On Dec 27, 2018

My realtor bought this for me for a year when I bought my townhouse. I forgot he had even done so because I never got anything from them until I received the renewal notice a couple of days ago. I had to call to even see what services I was supposed to be receiving, so I could determine if it would be worth renewing. They have incredibly long lists of things they won't cover. I did call in for my first s ..Read Full Review

My realtor bought this for me for a year when I bought my townhouse. I forgot he had even done so because I never got anything from them until I received the renewal notice a couple of days ago. I had to call to even see what services I was supposed to be receiving, so I could determine if it would be worth renewing. They have incredibly long lists of things they won't cover. I did call in for my first service request because my hall bathroom sink was leaking. I was told I needed to know the exact place it was leaking for them to decide if they would cover it or not. She said they could send out someone to see if the leak would be covered, but that if it was something they won't cover, I would still have to pay the $75 service call and pay for the item to be fixed myself. This is absolutely ridiculous. I'm glad I found out how they do business before renewing. ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Dec 28, 2018

We sincerely apologize for the circumstances relayed and for any inconvenience this situation has caused you. Our staff has reached out to you to resolve this matter and you may contact us directly if you have any additional questions or concerns.

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Karo Abrifor, Hawthorne, CA

On Dec 16, 2018

i have had the WORST experience ever since i started using old republic! I reached out to old republic on 11/15/2018 about my cooking appliances and as of today 12/15/2018 I'm still waiting on a replacement of my oven/stove and microwave!!! My family and I have been buying fast food for 1 month now... Today will make it a Month we can't cook at home all they tell you is wait and a lady called Ross at the ..Read Full Review

i have had the WORST experience ever since i started using old republic! I reached out to old republic on 11/15/2018 about my cooking appliances and as of today 12/15/2018 I'm still waiting on a replacement of my oven/stove and microwave!!! My family and I have been buying fast food for 1 month now... Today will make it a Month we can't cook at home all they tell you is wait and a lady called Ross at the purchasing department was laughing at me... What kind of service is that I'm not the kind of person to do this but I want everyone to know I would advise everyone to stay away!!! It's not cheap to keep buying food outside for a month and sad that our 15 month old hasn't had a home cooked meal for so long thanks to this company taking their time and not caring about my appliance replacements. old republic is apathetic and careless!!! I would never recommend old republic to anyone or business because they don't care about anyone but there money WORST COMPANY TO DEAL WITH !! This is the first and last time signing with you all !!! ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Jan 07, 2019

We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.

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BIANCA PHAM, Union City, CA

On Dec 12, 2018

I just bought the house in May but when we moved in the air condition in one of my kid's room was not working and I called them to fix it. They came out and SAID " SORRY, BUT SOMETHING LIKE THIS IS A BIG JOB" And we can not cover it for you. They recommended to call the office and left. Next thing I rec the bill for $75. My refrigerator's door was not closed all the way and the ice maker was ..Read Full Review

I just bought the house in May but when we moved in the air condition in one of my kid's room was not working and I called them to fix it. They came out and SAID " SORRY, BUT SOMETHING LIKE THIS IS A BIG JOB" And we can not cover it for you. They recommended to call the office and left. Next thing I rec the bill for $75. My refrigerator's door was not closed all the way and the ice maker was not making ice. They came and said" Sorry, this has to call the office for specialist about the manufacture" we can not fix it right away. Next 2 weeks later I rec another $75 to come out and say that to me. I got so mad and called them to cancel my policy in September,2018. Now check this out. They charged $650/ year from May,2018 and I canceled in September. They refunded me back $61.50. What do you think their service now? They are part of the title company that my seller used. Therefore, I never want to deal with OLd Republic Title Company any more. Not only my family but I will tell every realtors and friends. ..View less

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BIANCA PHAM, Union City, CA

On Dec 12, 2018

I just bought the house in May but when we moved in the air condition in one of my kid's room was not working and I called them to fix it. They came out and SAID " SORRY, BUT SOMETHING LIKE THIS IS A BIG JOB" And we can not cover it for you. They recommended to call the office and left. Next thing I rec the bill for $75. My refrigerator's door was not closed all the way and the ice maker was ..Read Full Review

I just bought the house in May but when we moved in the air condition in one of my kid's room was not working and I called them to fix it. They came out and SAID " SORRY, BUT SOMETHING LIKE THIS IS A BIG JOB" And we can not cover it for you. They recommended to call the office and left. Next thing I rec the bill for $75. My refrigerator's door was not closed all the way and the ice maker was not making ice. They came and said" Sorry, this has to call the office for specialist about the manufacture" we can not fix it right away. Next 2 weeks later I rec another $75 to come out and say that to me. I got so mad and called them to cancel my policy in September,2018. Now check this out. They charged $650/ year from May,2018 and I canceled in September. They refunded me back $61.50. What do you think their service now? They are part of the title company that my seller used. Therefore, I never want to deal with OLd Republic Title Company any more. Not only my family but I will tell every realtors and friends. ..View less

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Old Republic Home Protection Reviews
Old Republic Home Protection Reviews
On Dec 13, 2018

We sincerely apologize for the circumstances relayed and we can certainly understand your concerns. According to our records, we have contacted you and we have resolved your service issues in accordance with the Plan terms.

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