Best Home Warranty Companies in Missouri

Judith Woehrle, Fenton

On Jan 19, 2023

Lowe’s Protection Plans

This review is for Lowes Product Protection Plan. I phoned Lowes product protection plan (LPPP) on Jan 16 2023 to report a problem with my refrigerator. I was informed that a person, from a company, will call to schedule an appointment within 1-2 days. on the 3rd day, I called LPPP and they gave me a number to First Millen**** Home Services tha...View Moret is no longer in service. When I called LPPP for the third time, they gave me a number to a medical alert company. When I called LPPP for the 4th time they connected me to Lowes service and I was informed that I would have to wait for 15 min. I went to the Lowes in Fenton MO and talked to customer service. I was informed that Ama***, who is the manager in appliance, will "take care of everything for me tomorrow because she is not in today". I am hoping that I have been truthfully informed. I researched First Millen**** Home Services and they are NOT BBB approved and they no longer have a working number. Beware to all who think that Lowes product protection and replacement plan is something to consider when buying an appliance from Lowes. Lowes subcontracts with a protection plan agency that does NOT CARE. View Less

Peggy Bowery, Branson

On Nov 08, 2022

Lowe’s Protection Plans

They list on their website and they list on their pamphlet that they will cover certain things and then once you buy them they won\'t it\'s the keep it running reward they\'ve told their employees it\'s 50% off of the hoses and the plugs and the cords and no they won\'t do it the local Lowe\'s kept their word but the warranty plan will not

John Morlock, Eldon

On Aug 04, 2022

Lowe’s Protection Plans

I will never pay for a Lowes Extended Warranty again. They used to have good service, but now they have contracted it out to A & E Factory Repair Services. Our LG refrigerator went out the first week of July. We called Lowes and they scheduled an appointment for A&E to come out two weeks later. The technician came out and determined that we needed ...View Morea control board and a new compressor. He ordered those parts and scheduled a return appointment just over 3 weeks later. The parts arrived at our house and the repairman returned on the scheduled day. He replaced the control board, but said the compressor was working now, so he left with the new compressor. About an hour later, the compressor started making some grinding and clunking noises and finally quit. The next day I called A&E (and got their call center in India), and they told me to call Lowes. I called Lowes and they scheduled an new appointment two weeks out. I have now been without my refrigerator for a month and it will be another two weeks before I get the same inept company and technician out here to do it all over again. I have done the math and it is much cheaper, and better service, to get a home warranty policy than to deal with Lowes and their worthless extended warranty service.View Less

Katharine L Brown, Saint Charles

On Jul 14, 2022

American Home Shield (AHS)

I must say that I am a fan and loyal customer of American Home shield. Ive had them for several years, now, and have always experienced fast, professional service. This last experience was with my ice machine - the tech, J****, was courteous, thorough, and very pleasant to have in my home. And everythings working great now!

Beth Schleipman, Fenton

On Jun 21, 2022

American Home Shield (AHS)

They were very quick to send our request onto the company used to repair our A/C. That company responded asap and fixed the A/C that next day. Would definitely recommend.

Kiesha Wiley, Saint Louis

On Jun 10, 2022

American Home Shield (AHS)

The customer service by AHS was great but it was the companies that come out to do the services that was not great. I had a bad experience with one of the repair service company that did my AC unit

Heidi, Springfield

On May 21, 2022

American Home Shield (AHS)

We’ve had AHS now for 20 years. We are mostly satisfied customers as my husband is not a handy man, nor does he have time to try and make repairs to our appliances. However, it is frustrating when AHS words the contract so vaguely so that they don’t have to cover certain items that are broken. You buy a home warranty with assurance that when yo...View Moreu finally need to use it, the broken item will be covered in full. When statements like, “all components and parts are covered except …” and the item needing fixed is a part of the exceptions, it makes you want to drop the warranty all together. I think specific parts covered should be listed and specific parts not covered should be listed. Just like an auto warranty. I also don’t like that they replace non-repairable items with cheap brands or cheaply made products which cause us to want to upgrade to a better system. Finally, there have been a few times I’ve asked to speak to a manager and am put on hold for several minutes only to have the same person come on and repeat what they just said before. Give me a manager or someone in charge. And also, truly know what parts and components are covered without any doubt. That way if a service company comes out and the parts aren’t covered under the warranty you didn’t waste a service call fee for nothing in return. If we tell you what is wrong with the broken item, tell us over the phone that broken item isn’t covered ahead of time. View Less

Prodyot Biswas, Ballwin

On May 18, 2022

American Home Shield (AHS)

Wonderful service. I had an issue with my pool identified while opening the pool this season. Since my pool is under warranty, I contacted the customer support. The agent was very cooperative and prompt to take my request. She had someone assigned to take care of my request immediately. The next morning, the contracted agency showed up and took car...View Moree of the issue promptly. Very satisfied and highly recommended.View Less

Mike Burnett, Sunrise Beach

On Apr 29, 2022

American Home Shield (AHS)

Pleasantly surprised . Our oven completely failed. Despite challenges finding parts etc, our oven was repaired under coverage. Service technician was knowledgeable, courteous and informative. We had our doubts about renewing but are glad we did.

robert h weisberger, Kansas City

On Mar 27, 2022

American Home Shield (AHS)

was hoping to get my stove fixed, but it was unrepairable . so i will now be getting a replacement stove to replace the old one. they sent me a email to pick a replacement for my old stove from a list of different types of counter top stoves too pick from.

Anthony Wilkins, Florissant

On Feb 23, 2022

American Home Shield (AHS)

Exceptional customer service Repair man was very knowledgeable Communication turn around time was good Website provides great information Warranty plans were affordable Customer service representative was very knowledgeable about products offered

Douglas Fugate, Saint Robert

On Feb 03, 2022

American Home Shield (AHS)

I have had AHS for last 20+ months. In that time we have used our AHS for A/C, plumbing, Smoke Detector, Furnace and garage door opener repairs. Service in all instances has been excellent. I recommend this service to any home owner.

Joe Clifford, Warrensburg

On Nov 18, 2021

American Home Shield (AHS)

I had an issue with an appliance and called Home Shield for a service request. Home Shield contacted W**** A******** the next day and Woods came to look at it. Awesome service from Home Shield and W**** A********.

Cynthia Claycomb, Hughesville

On Sep 19, 2021

Lowe’s Protection Plans

We bought a new G* refrigerator from Lowes on 1/22/18 with a 1-year manufacturers warranty and a 3-year Lowes extended warranty. I just learned that, contrary to what the salesperson told us, Lowes extended warranty runs concurrently with the manufacturers warranty. So the extended warranty runs just TWO years past the manufacturers warranty. This...View More was not explicitly delineated anywhere in the terms and conditions provided with the warranty. Beware.View Less

Augusta McCoy, Saint Louis

On Aug 26, 2021

American Home Shield (AHS)

Currently in the process of getting service on my AC unit and so far it has been a nightmare. Called AHS a week ago due to upstairs unit not cooling and seems fan is barely blowing. This was on a Thursday, the company assigned for my request was not available until Monday. During this time frame the temperatures in St. Louis, MO. have been over 90 ...View Moredegrees on a daily basis. When the technician arrived on Monday, the outside unit was checked, he checked the equipment in the basement but could not check the unit in the attic crawl space because he did not bring a ladder!! So of course nothing was done on that day. The following day a different technician was sent, who at least had sense enough to bring a ladder. This particular technician went into the crawl space took some pictures after which he proceeded to leave. I asked him what was his assessment and when could I expect service to be done. He said he was only told to come and take pictures! I have had to contact AHS for the past two days trying to find out what is going on it no one seems to know anything. I was told yesterday that I would hear from someone by the end of the business day or early the following day. No one called so I called back. Spoke to a different representative who said approval for the repair could not be given because the service technicians had not submitted any paperwork on what needed to be repaired. She called company and was told the person she needed to speak with wasn’t available but would get back to her later today. In the meantime, it is already 94 degrees at 12:38 pm here in St. Louis. When I last checked the thermostat in my upstairs bedroom yesterday it was 95 degrees. I am sure that I am not the only person who is having difficulty with their AC, I also understand that my emergency is not necessarily an emergency for them, but given the situation with the continuing high temperatures in the area, it would seem that a little more consideration would be given to making sure follow up with the repair company as well as with the customer is taking place. I have been a customer with AHS for nearly ten years, and prior that I was a customer for ten years while living in California. I have never missed a monthly payment nor have I had an outrageous number of service requests. This experience has even awful and it still isn’t resolved nor do I know how much longer it is going to take. This situation certainly is not in keeping with all of the glowing reviews I’ve read and will need to give serious consideration to changing to a different company or whether it’s worth having this service at all. Will be filing a complaint with BBB as well.View Less

alan smith, Lees Summit

On Aug 08, 2021

American Home Shield (AHS)

Great guy sent to re-key the house, including a couple of challenging locks in European French doors. was unable to key 2 because of an unavailability of parts locally, but instead directed me how to buy replacement parts so he could re- insert them. No fault of locksmith, in other words.

D Page, Kansas City

On Aug 07, 2021

American Home Shield (AHS)

I am very happy with the service I received from AHS and M** P** what a great job. They solved and fixed my problem the first time. M** P** was very professional, very knowledgeable, and courteous. I give them 5 stars*****

Tracie Robinson, Lebanon

On Jul 23, 2021

American Home Shield (AHS)

I was pleased with service and professionalism. Only wish there would have been more options for replacement, but I understand with Covid inventory everywhere are low. Needing a replacement and wanting it to match the color of my other appliances, which are white limited the choices greatly.

Mary Torres, Springfield

On Jul 18, 2021

American Home Shield (AHS)

AHS was very helpful and my request was quickly assigned to a local contractor. The contractor assigned came to house the next and resolved the problem we were having with our AC unit.

Christie Stewart, Branson

On Jun 29, 2021

American Home Shield (AHS)

Filed the claim and AHS took care of contacting someone the same day. The plumber wasn’t sure the claim would be covered but AHS took care of it. They had to cut a hole in my Sheetrock and were unable to fix it. I contacted AHS and they lined up another contractor at no additional cost. This is our second claim with AHS and we are very happy ...View Morewith their service. View Less

Harry, Waynesville

On Jun 02, 2021

Lowe’s Protection Plans

Worst customer service ever! Put on hold for 2 hours +. Four days in a row. I have had 11 repairs on a ******* and can’t get it fixed or replaced. Every time you talk to a customer rep they tell you a different story. Said they would call for three days now. Still no call.

Maureen Therese Crain, Lees Summit

On May 01, 2021

Cinch Home Services

Very pleased with technicians from Cinch Home Services, who repaired my dryer. Working well and doesn\'t sound like a threshing machine. They were very proficient, friendly and knew their job and left everything as they found it. Very satisfied except for long wait for parts and that wasn’t their fault.

Susan Dugan , Saint Louis

On Dec 29, 2020

American Home Shield (AHS)

I was so happy with the ease of filing the claim. The only issue I had was that the furnace went out on Christmas day. I tried calling the company that it was assigned to but it was an answering service. I was told they didn\'t do emergency calls for residential on holidays or weekends. I left a message to have them call me. They did return the ca...View Morell and got there right away on early Monday morning. They resolved the issue quickly.View Less

G Johnson, Lake Saint Louis

On Dec 11, 2020

Lowe’s Protection Plans

Samsung washer, just over a year old. Been out for 2 months. After vendor came to see it, they ordered a part that would be in the same week. It has had 6 new dates for the part. Finally they escalated after my 6th call. They tell me someone will call within a business week. That would be today, but the tell me no, it would be next Monday. If they ...View Morebuy it out for what I paid, I lose the rest of the 5 year warranty and the $200 pedestal drawer I bought with it, unless I can find the same model. Bought a fridge from the same Lowes. Used to like them, but have learned my lesson.View Less

Geri Watts, Pleasant Hill

On Nov 06, 2020

American Home Shield (AHS)

Bill from AC & DC was excellent! Very professional and knowledgeable! He was on time and fixed the problem very quickly. I highly recommend him for future assignments. Very courteous and friendly.