Eric Chambers, Orlando, FL
On Feb 22, 2021
So far no regrets about choosing them as our home warranty company. We had to use them twice, once for our clothes dryer and once for our dishwasher, and we had excellent results both times.
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Patrick Hunter, Mount Vernon, NY
On Feb 04, 2021
Liberty Home Guard has gone high above my expectations. The technicians who have come out to my home are personable and pleasant. And they have solved my issue with the broken fridge quickly. My salesperson **** was also very helpful in explaining the ins and outs of the policy and how it works.
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Kenneth Shepherd, Irvington, NJ
On Feb 02, 2021
Great company. I am happy to know I have Liberty covering me. They make things a lot less stressful when things go wrong. Thank you, Liberty Home Guard, for being out there.
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Pierce Pope, Trenton, NJ
On Jan 29, 2021
I am very satisfied with the warranty service provided by Liberty Home Guard. The claim I submitted to fix my kitchen faucet was assigned minutes after filing it through their customer portal. The work was approved while the technician was at my home. Definitely the best service from a home warranty company that I’ve ever experienced.
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Susan Tate, Flushing, NY
On Jan 27, 2021
Our dishwasher was leaking everywhere. I needed service quickly. I called Liberty Home Guard late at night and not only were the hold times low, but they had a technician at my home the first thing next morning. ********* definitely helped us in getting this done quickly, and we’re so appreciative. Liberty Home Guard seems to have a great team and provides great support.
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Ethel Burns, Bronx, NY
On Jan 25, 2021
I have had three items that needed repair this year, and Liberty Home Guard's reps were efficient, timely, and proactive in finding me help. In each case, I submitted my problem by calling them, and I was informed immediately that my case was being addressed.
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Christopher Montgomery, Hollywood, FL
On Jan 21, 2021
They handle all the service technicians from end to end when we need them for any repairs. Every technician has been awesome. It is worth the investment to have Liberty Home Guard's plan.
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Erik Lawson, Hillside, NJ
On Jan 19, 2021
Electrician arrived on time and was quick, knowledgeable, and friendly. Checked every outlet for problems and resolved all issues. We could not have hoped for better service or more professionalism. Absolutely satisfied!
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Virgil Ray, Elizabeth, NJ
On Jan 11, 2021
I've only had to use LHG twice. Both times I received a quick response, and depending on the problem, I received next day service on one issue, and the other I received same day service. Customer service reps and technicians are always friendly and very informative. Thank you again, Liberty Home Guard.
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Patrick Gardner, Merrick, NY
On Jan 08, 2021
Please read the contract that they provide you word for word because there are so many loopholes that allow them to not provide coverage. Ask to see the contract before signing an agreement with them. Also, if you have an emergency requirement Liberty is not the answer. It might take up to a week to get a technician to visit your house. Once they find out what the problem is, the technician needs authori ..Read Full Review
Please read the contract that they provide you word for word because there are so many loopholes that allow them to not provide coverage. Ask to see the contract before signing an agreement with them. Also, if you have an emergency requirement Liberty is not the answer. It might take up to a week to get a technician to visit your house. Once they find out what the problem is, the technician needs authorization from Liberty to commence repairs. This might take another week or so and more likely than not, the repair is not covered. Overall experience with Liberty was stressful and extremely frustrating. If I can convince one person not to use them then the money I wasted will have been well spent! ..View less
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Renee Davison, West Palm Beach, FL
On Jan 05, 2021
I have never had a bad experience with Liberty Home Guard. Their portal is very easy to use and *** was very helpful in coaching me through how to best make use of it. I recommend them without any hesitation.
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Darin McDoniel, Hereford, AZ
On Dec 28, 2020
I filed a claim with liberty home guard 2 weeks ago for my heater not working on a house I just purchased. The technician came out immediately, and put in every effort to get my heat working, almost 5 hours of effort before he determined he could not fix it. The liberty took a week reviewing the claim, when they did finally reply they said it was an improper install and not covered. They did offer an ..Read Full Review
I filed a claim with liberty home guard 2 weeks ago for my heater not working on a house I just purchased. The technician came out immediately, and put in every effort to get my heat working, almost 5 hours of effort before he determined he could not fix it. The liberty took a week reviewing the claim, when they did finally reply they said it was an improper install and not covered. They did offer an $800 credit toward buying a new system. I asked for the manager to review and call me back the next day. Several calls and 6 days later, now 13 days without a heater. I get a through to be told the same thing. They actually wanted me to make my next payment before they could authorize the credit. My payment and the credit are almost the same. I would be money ahead and less frustrated had I never purchased Liberty Home Guard. ..View less
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Mike Ruiz, Maspeth, NY
On Dec 28, 2020
Liberty Home Guard has great, courteous representatives. Whenever I have needed them, they were there. When there was a doubt as to whether a small item would be covered...They stepped up to the plate. I am very pleased, thus far.
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Harry Harrison, Vineland, NJ
On Dec 22, 2020
My fridge went down on Saturday. I called to place a service and repair request, and on Monday morning, a technician came and fixed it right away. Spare parts were readily available. Highly recommended.
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Ethan Holland, Jersey City, NJ
On Dec 11, 2020
We are very pleased with Liberty Home Guard. They have saved us from having to purchase many new appliances and making repairs to our house. I would recommend their services to anyone.
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Andrew Hall, Jersey City, NJ
On Dec 09, 2020
I was pleased that my air conditioner got repaired and running again quickly. The technician came out even though it was a Saturday and returned to repair on Monday. He did an excellent job.
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Matthew Martin, Brooklyn, NY
On Dec 07, 2020
Had to have my doors rekeyed to my new home. Locksmith not only rekeyed 4 doors, but he also changed the code on my push padlock, which I thought I'd had to call the manufacturer to make that change. Beyond what I expected!
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Elliott Cahill, Fort Lauderdale, FL
On Nov 24, 2020
Absolutely satisfied with the plan I have with Liberty Home Guard. I've made a couple of claims already after having the policy for only about 7 months. The service folks were all outstanding, and the process was streamlined and effortless.
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Laila Callen, Plainfield, NJ
On Nov 23, 2020
LHG did a fantastic job getting me through the claims process. I was pleased with the work that was done. I would refer this company to any of my friends. It is WELL worth the money.
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Caroline Small, Tucson, AZ
On Nov 09, 2020
Our hot tub was repaired and it was done right the first time, not like some of our previous experiences with other home warranty providers. Thank you for the assistance!
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