Liberty Home Guard Home Warranty Review 2021

Jeff Norman, Montclair, NJ

On Oct 13, 2021

Liberty arranged quick and quality service on our plumbing problem with our shower head leaking all over the place and creating a mess for us. The appointment was easy to book, and the plumber who showed up was nice, attentive, and friendly. Thanks for helping us take care of the problem. Happy to have your plan.

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Morgan Dougan, Middlesex, NJ

On Oct 08, 2021

I have used Liberty Home Guard for repair requests 5 or 6 times now and it’s always very easy and they send great professionals to do the work. I’d definitely renew the plan when it expires, as well as recommend them to friends.

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Omar Tinoco, Pensacola, FL

On Oct 05, 2021

The tech who came out to take care of my leaking garbage disposal was very helpful and knowledgeable on the issue. He was friendly and explained what was wrong and he fixed the issue. He was on time and considerate!!! Thanks a billion!

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Hilda Smith, Sanford, FL

On Sep 14, 2021

This is, in my opinion the worst company to deal with. I Have had a home warranty for many years in different states. LHG does not even allow you to talk to a supervisor or manager if you need to. No home office to call. My dishwasher broke and now in the 4th week and no answers, just excuses. It seems that this company is all about excuses.

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Judith Clark, Winston Salem, NC

On Sep 10, 2021

The customer service team is always willing to help resolve any issues with follow-up calls in setting up technicians when needed. I have placed multiple claims and either repair has been completed or the appliance has been replaced without any delays or hassle. Will keep renewing my warranty plan with Liberty Home Guard for sure. Thanks

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arnette faster, Mount Vernon, NY

On Sep 08, 2021

I recently transferred to Liberty Home Guard, and so far the experience has been stellar. I reached out twice already, both were plumbing issues, and they were taken care of perfectly well and on time. So far I am amazed.

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Olivia Waller, Towson, MD

On Sep 06, 2021

We had 3 issues in our home. Within 24 hours after reaching out to Liberty we had one of their technicians arrive and take care of all 3 issues. We endorse Liberty Home Guard 100% and would recommend them to everyone.

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Saul Fields, Hillside, NJ

On Sep 02, 2021

Couldn’t have been any better. The plumber Liberty sent, did a professional job with our water heater installation. It took him about 20 minutes, and he cared to clean the area when he was finished. Thanks for the A+ service!

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George G, Hyattsville, MD

On Aug 27, 2021

I wanted and should have posted this review earlier. I am a hands-off landlord who lives in a different state with a 5-property umbrella policy, which I transferred over from Choice Home Warranty. Having had this policy for over a year I can give an honest review. I was going to write a review much earlier due to my negative experiences with their claims (13 total claims), but I was talked into not po ..Read Full Review

I wanted and should have posted this review earlier. I am a hands-off landlord who lives in a different state with a 5-property umbrella policy, which I transferred over from Choice Home Warranty. Having had this policy for over a year I can give an honest review. I was going to write a review much earlier due to my negative experiences with their claims (13 total claims), but I was talked into not posting it by their senior management. In addition, I was on the verge of canceling all of my policies several times, but was "legally bribed" $200 for not posting my negative (but true) review of this company online. I was then contacted by a senior manager, who proceeded to assure me that he will be personally assisting with claims under my account going forward. This helped for about 1 claim, but below is the description of a claim that made me finally end my relationship and cancel all of my policies with them. I filed a claim on Sunday (7/11/2021) for my tenant, who had his AC go out - it was nearly 100 degrees that day and most days thereafter while this claim lasted (about 2 weeks) . On Monday a technician came out to look at it. The tech told me that he had the parts needed for the repair in his warehouse and he could finish the job the following day. However, he notified me that Liberty Home Guard did not approve the covered items and was going to ship their own part to the technician. Then they also notified me that I'd have to pay $175 for parts, although this whole claim should have been covered in full. I still never received an explanation as to why the whole claim was not covered as it should have been under the policy. After a few days delay tactic, they had me sign a waiver that I'd pay this extra amount in order to move forward with the repair. They knew I'd sign it because at that point it's been a few days and as a landlord I just wanted to get the repair done at that point and I had no way out as I couldn't pay the tech directly to just finish the job. They used this against me later on. Fast forward to following Friday (7/23/2021) there was still no resolution. The goons that they have sitting in their call centers are professional deflectors and will keep passing your around or put you on hold until you give up. I have wasted several hours of my time on more than one occasion with them. My tenant has a small baby and it's been nearly 100 degrees here every day since the claim started and stayed like that over the weekend. This is a liability for me as a landlord and an additional expense that I will have to pay for temporary accommodations!They promised me a resolution by today, but surely I didn't hear anything over the weekend as their parts department is closed on weekends. They were going to ship out a part, which I had to sign a statement AND pay for the part. They promised to ship it out on Monday (7/26/2021), but at that point I had a very hard time believing that judging by my overall experience. I was not sure what to tell my tenant at this point.... Monday was compete radio silence from their parts department. Tuesday I had to call in and follow up for the tracking information, but was then informed by their parts manager that their supplier had it on back-order and never shipped anything out the previous week. They assured me that they will ship another part and it should arrive to the tech by Thursday (7/29/2921) They did so, however, Technician went to install it to only find out that they sent a wrong part! I then disputed the $175 charge on my card because they couldn't even send out the correct part after 2 weeks, however, they then proceeded to keep saying that I signed the paper and there is nothing they can do. They didn't even offer to take that charge off as a courtesy, which should have been fully covered by the claim in the first place and then they managed to send the wrong part after 2 weeks. That is some shady arm-twisting practices that I've come to expect from home warranty companies and I was naive enough to believe that Liberty Home Guard was different. They are not. Now they deactivated my policy all together and did not refund me the prorated amount as per policy contract. This was turning into circus at that point. I had to reimburse my tenant financially due to the amount of time this was taking. I should have just used my contractor straight up for this and will do so for all repairs in the future. They have no remorse for people or conditions that they have caused with their delaying tactics. These warranty companies are just worth the time and money that you have to spend dealing with their claims. It will save you time and resources to pay for parts and labor directly. This company is no different than any other home warranty company. They will point to their "stellar" reputation on BBB and other consumer review sites, but do be aware of the legal bribes that they pay customers to not post negative reviews on these sites. I wouldn't be surprised if they get hit with a class action lawsuit soon, similar to an ongoing lawsuit against Choice Home Warranty because their sleazy business practices are nearly identical. I am posting this honest review in hopes that people learn from my mistakes and avoid this home warranty company (and all other ones for that matter) and use a good contractor to do all repairs directly. ..View less

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Stacy Cole, Hillside, NJ

On Aug 24, 2021

Everything went smooth on my latest (second) claim. The technician came to my house, diagnosed the problem with the washing machine, and fixed it on that visit. L***** on the LHG side was very helpful in getting this done for me, so thank you L*****!

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Eleanor Pavlik, Lodi, NJ

On Aug 17, 2021

I had a massive plumbing emergency and LHG managed to have the technician at my house in 2 hours! I’ve had a few claims with them and was always impressed with their customer service, and readiness to help. This time, they really blew me away with the speed factor during an emergency situation.

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Elizabeth Lambert, Brooklyn, NY

On Aug 12, 2021

The service representative that I spoke with was very nice and patient. The technician who came out was very nice and quick, my refrigerator works like new. My only critique is that I had to wait on hold for 12 minutes before speaking with the representative.

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Ronald Whitehead, Daytona Beach, FL

On Aug 10, 2021

We were most satisfied with the response time and good service that we received when we claimed the problem with the garage door opener. The issue was resolved the very next day without any fuss. Highly recommend LHG to all homeowners.

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Bryan O’Connor, Flagstaff, AZ

On Aug 05, 2021

The service person came on time and was cordial. He checked the refrigerator that was leaking, and let me know that it should not be repaired and that even if he did repair it, in a couple months it would break again. I needed a new one. Liberty Home Guard actually had a replacement refrigerator at my home in a few days and they did a phenomenal job coordinating with the technician, because he arrived tw ..Read Full Review

The service person came on time and was cordial. He checked the refrigerator that was leaking, and let me know that it should not be repaired and that even if he did repair it, in a couple months it would break again. I needed a new one. Liberty Home Guard actually had a replacement refrigerator at my home in a few days and they did a phenomenal job coordinating with the technician, because he arrived two hours after the refrigerator did. Excellent work by the entire team. ..View less

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David Murphy, Vineland, NJ

On Aug 03, 2021

Wonderful and timely service EVERY TIME. We have been using Liberty’s services for about 3 years, and they have never let us down. Appointment are available and easy to schedule, and all, yes I mean ALL, the repairmen were professional and cleaned up after themselves.

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Hailey Watson, Daytona Beach, FL

On Jul 30, 2021

Every time I called, I was taken care of properly and with attention. I feel that Liberty’s services are worth the expense, and I am confident that I will renew my plan for sure when the time comes. I did not go for a multi year plan, but I think I will renew when my year is up.

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Calvin Griffin, Trenton, NJ

On Jul 28, 2021

Really friendly and well-organized customer service. The rep was responsive and did her best to send me a plumber to fix my garbage disposal, it smelled. I really appreciated it, as well as the tech’s professionalism and punctuality.

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Cuthbert Willis, Bay Shore, NY

On Jul 26, 2021

My friend recommended Liberty Home Guard (thanks John!) I am definitely satisfied with the service I’ve so far received. They are both prompt and courteous and always follow-up with me to ensure that everything went smoothly, and if not, that they help me fix whatever issue I’m experiencing. Thank you for the great work. I’ve already recommended Liberty’s services to some friends ..Read Full Review

My friend recommended Liberty Home Guard (thanks John!) I am definitely satisfied with the service I’ve so far received. They are both prompt and courteous and always follow-up with me to ensure that everything went smoothly, and if not, that they help me fix whatever issue I’m experiencing. Thank you for the great work. I’ve already recommended Liberty’s services to some friends and family. ..View less

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Chad Cain, Brentwood, NY

On Jul 22, 2021

It was a pleasure dealing with the Liberty Home Guard warranty. Their reps were professional and efficient, and immediately referred me to a contractor who did a great repair of my garage door the same day! Stellar, brilliant service.

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Gaten Harbour, Mount Vernon, NY

On Jul 20, 2021

We are really pleased with our experience. Our oven went out and after the tech came and realized that it is impossible to fix it, it was replaced with a beautiful new unit right away. Keep up the great work, Liberty!

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