ALLCOMPANIES TOOLS BLOGS
Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

Home  /   Companies /   Liberty Home Guard
icon Last updated: August 12, 2021

Liberty Home Guard Home Warranty Review 2021

Liberty Home Guard offers flexible plans to customers at pocket-friendly prices. LHG also strives to ensure customer satisfaction and has a vast network of experienced technicians committed to fixing malfunctioning items at the earliest. The company offers top quality services across the country except for states of Illinois, Wisconsin, Washington, and California.

Liberty Home Guard also provides patrons with a one-of-a-kind, single-access online portal where critical information is easily accessible. Be it filing a claim, viewing transaction history, or accessing payment records, important coverage aspects are readily viewable.

You can find out other important aspects of Liberty home warranty coverage, customer service, customer reviews, and lots more below. 

 $company_name
Rating starRating starRating starRating starRating star
99 Reviews

Premium

$399 - $599

Deductible

$60

Coverage Limits

N/A

BBB Rating

A-

Active States

27

Complaint Resolution Program

No

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

27

No. Of Active States

No

Complaint Resolution Program

Why Liberty Home Guard?

  • Offers a 30-day money back guarantee
  • You can keep a track of your claims and services
  • Negotiates volume discounts with suppliers to save your money
  • Offers a 60-day workmanship warranty
  • It is a licensed and regulated home warranty company
home service img

Liberty Home Guard Plans

Liberty Home Guard plans - Appliance Guard, System Guard, and Total Home Guard. While the appliance guard and system guard cover the major appliances and systems respectively, Total Home Guard offers a more comprehensive coverage package comprising both your home’s systems and appliances.

Besides these plans, you can also opt to get coverage for additional items like pool warranty, roof coverage, etc. Liberty Home Guard offers the following optional add-ons:

Sump Pump, Stand alone Freezer, Re-Key, Well Pump, Pool and spa, Limited Roof Leak, Central Vacuum, Lighting Fixtures, Gutter Cleaning, Lawn Sprinkler System, Septic  System Pumping, Ice Maker (in fridge), Pest Control, Floor/ Carpet Cleaning, Water Softener, Trash Compactor, Wine Cooler/ Fridge, Electronics Protection, Salt Water Pool, Generator, Plumbing fixtures, Grinder Pump, Freestanding Ice Maker, Additional Spa, Ejector Pump, Second Refrigerator.

Liberty Home Guard Cost and Coverage

Liberty Home Guard offers plans starting from $1 a day, while the yearly average comes around to $400-$600. The service call fee comes at a competitive price that can suit your budget, starting from $60. The pricing will depend on the plan you choose, where you live, and the optional coverage you get.

Appliance Guard
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Garbage Disposal
  • Ceiling and Exhaust Fans
System Guard
  • Electrical System
  • Water Heater
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Ductwork
Total Home Guard
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Garage Door Opener
  • Electrical System
  • Water Heater
  • Garbage Disposal
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Ductwork
  • Ceiling and Exhaust Fans
  • Kitchen Refrigerator

Liberty Home Guard Claims and Customer Service

You can submit your claim or reach LHG’s customer service by phone or through their website. Their services are available 24/7 throughout the year.

A licensed contractor will be sent to your home to assess and repair the damage to the covered item. You’d have to pay a service fee to the contractor.

What Important Aspects Are Mentioned in Liberty Home Guard Contract?

A detailed and thorough reading of your home warranty contract is necessary to understand any exclusions and other important information. Unlike homeowners insurance, home warranties only cover items that break down due to normal wear and tear. For example, though an air conditioner is covered under Liberty Home Guards’s plans, leaks of any kind, zoned systems, gas air systems, etc are not factored in and you’ll have to shoulder the repair costs related to them. It is better to read through your service contract to understand the specifics.

Liberty Home Guard Warranty: Worth It?

Liberty Home Guard offers one of the most affordable pricing options in the industry, with sign-up deals/offers for new customers and customizable plans. It also claims a 60-day workmanship warranty.
However, it does fall short in terms of coverage limitations when compared to other home warranty companies. It is always better to compare other companies’ plans and coverage options to find the right home warranty for you. You can check our top home warranty companies for better options!

More on Home Warranties:

Liberty Home Guard FAQs

How long is Liberty Home Guard’s workmanship guarantee?

Liberty Home Guard hires pre-screened and qualified contractors and offers a 60-day workmanship warranty. LHG will cover the cost of a faulty repair or replacement within 60 days of the initial repair service.

Do I need a home inspection before purchasing a home warranty from Liberty Home Guard?

Some home warranty companies require you to undergo a home inspection before undertaking a home warranty policy. However, you are not required to undertake a home inspection or provide any maintenance records to purchase a Liberty home warranty plan.

Does Liberty Home Guard have an age limit on what it will cover?

No, Liberty Home Guard does not refuse coverage based on the age of your home’s systems and appliances. You can purchase LHG’s home warranty irrespective of the age of your household appliances and systems.

Does Liberty Home Guard provide coverage in the event of a natural disaster?

No, if your appliance or system breaks down due to the occurrence of a natural disaster, Liberty Home Guard is not liable to provide coverage. Home warranties do not provide coverage for damage caused by a natural disaster, acts of god, or wilful neglect or misuse of appliances and systems.

How long does my Liberty Home Guard contract last?

Liberty Home Guard offers monthly, annual, and even multi-year plans to its customers. You can choose any of these terms to fit your needs.

Can I cancel my Liberty Home Guard coverage if I'm not satisfied?

You can cancel your policy at any time if you are not satisfied by your Liberty Home Guard coverage plan. If you cancel your warranty within the first 30 days, LHG will refund your contract fees minus a small administrative fee and the cost of claims paid.

Liberty Home Guard REVIEWS

Icon

Jeff Norman, Montclair, NJ

On Oct 13, 2021

Rating starRating starRating starRating starRating star

Liberty arranged quick and quality service on our plumbing problem with our shower head leaking all over the place and creating a mess for us. The appointment was easy to book, and the plumber who showed up was nice, attentive, and friendly. Thanks for helping us take care of the problem. Happy to have your plan.

Helpful
Be the first one to find this review helpful
Icon

Morgan Dougan, Middlesex, NJ

On Oct 08, 2021

Rating starRating starRating starRating starRating star

I have used Liberty Home Guard for repair requests 5 or 6 times now and it’s always very easy and they send great professionals to do the work. I’d definitely renew the plan when it expires, as well as recommend them to friends.

Helpful
Be the first one to find this review helpful
Icon

Omar Tinoco, Pensacola, FL

On Oct 05, 2021

Rating starRating starRating starRating starRating star

The tech who came out to take care of my leaking garbage disposal was very helpful and knowledgeable on the issue. He was friendly and explained what was wrong and he fixed the issue. He was on time and considerate!!! Thanks a billion!

Helpful
Be the first one to find this review helpful
Icon

Hilda Smith, Sanford, FL

On Sep 14, 2021

Rating starRating starRating starRating starRating star

This is, in my opinion the worst company to deal with. I Have had a home warranty for many years in different states. LHG does not even allow you to talk to a supervisor or manager if you need to. No home office to call. My dishwasher broke and now in the 4th week and no answers, just excuses. It seems that this company is all about excuses.

Helpful
Be the first one to find this review helpful
Icon

Judith Clark, Winston Salem, NC

On Sep 10, 2021

Rating starRating starRating starRating starRating star

The customer service team is always willing to help resolve any issues with follow-up calls in setting up technicians when needed. I have placed multiple claims and either repair has been completed or the appliance has been replaced without any delays or hassle. Will keep renewing my warranty plan with Liberty Home Guard for sure. Thanks

Helpful
Be the first one to find this review helpful
Icon

arnette faster, Mount Vernon, NY

On Sep 08, 2021

Rating starRating starRating starRating starRating star

I recently transferred to Liberty Home Guard, and so far the experience has been stellar. I reached out twice already, both were plumbing issues, and they were taken care of perfectly well and on time. So far I am amazed.

Helpful
Be the first one to find this review helpful
Icon

Olivia Waller, Towson, MD

On Sep 06, 2021

Rating starRating starRating starRating starRating star

We had 3 issues in our home. Within 24 hours after reaching out to Liberty we had one of their technicians arrive and take care of all 3 issues. We endorse Liberty Home Guard 100% and would recommend them to everyone.

Helpful
Be the first one to find this review helpful
Icon

Saul Fields, Hillside, NJ

On Sep 02, 2021

Rating starRating starRating starRating starRating star

Couldn’t have been any better. The plumber Liberty sent, did a professional job with our water heater installation. It took him about 20 minutes, and he cared to clean the area when he was finished. Thanks for the A+ service!

Helpful
Be the first one to find this review helpful
Icon

George G, Hyattsville, MD

On Aug 27, 2021

Rating starRating starRating starRating starRating star

I wanted and should have posted this review earlier. I am a hands-off landlord who lives in a different state with a 5-property umbrella policy, which I transferred over from Choice Home Warranty. Having had this policy for over a year I can give an honest review. I was going to write a review much earlier due to my negative experiences with their claims (13 total claims), but I was talked into not po ..Read Full Review

I wanted and should have posted this review earlier. I am a hands-off landlord who lives in a different state with a 5-property umbrella policy, which I transferred over from Choice Home Warranty. Having had this policy for over a year I can give an honest review. I was going to write a review much earlier due to my negative experiences with their claims (13 total claims), but I was talked into not posting it by their senior management. In addition, I was on the verge of canceling all of my policies several times, but was "legally bribed" $200 for not posting my negative (but true) review of this company online. I was then contacted by a senior manager, who proceeded to assure me that he will be personally assisting with claims under my account going forward. This helped for about 1 claim, but below is the description of a claim that made me finally end my relationship and cancel all of my policies with them. I filed a claim on Sunday (7/11/2021) for my tenant, who had his AC go out - it was nearly 100 degrees that day and most days thereafter while this claim lasted (about 2 weeks) . On Monday a technician came out to look at it. The tech told me that he had the parts needed for the repair in his warehouse and he could finish the job the following day. However, he notified me that Liberty Home Guard did not approve the covered items and was going to ship their own part to the technician. Then they also notified me that I'd have to pay $175 for parts, although this whole claim should have been covered in full. I still never received an explanation as to why the whole claim was not covered as it should have been under the policy. After a few days delay tactic, they had me sign a waiver that I'd pay this extra amount in order to move forward with the repair. They knew I'd sign it because at that point it's been a few days and as a landlord I just wanted to get the repair done at that point and I had no way out as I couldn't pay the tech directly to just finish the job. They used this against me later on. Fast forward to following Friday (7/23/2021) there was still no resolution. The goons that they have sitting in their call centers are professional deflectors and will keep passing your around or put you on hold until you give up. I have wasted several hours of my time on more than one occasion with them. My tenant has a small baby and it's been nearly 100 degrees here every day since the claim started and stayed like that over the weekend. This is a liability for me as a landlord and an additional expense that I will have to pay for temporary accommodations!They promised me a resolution by today, but surely I didn't hear anything over the weekend as their parts department is closed on weekends. They were going to ship out a part, which I had to sign a statement AND pay for the part. They promised to ship it out on Monday (7/26/2021), but at that point I had a very hard time believing that judging by my overall experience. I was not sure what to tell my tenant at this point.... Monday was compete radio silence from their parts department. Tuesday I had to call in and follow up for the tracking information, but was then informed by their parts manager that their supplier had it on back-order and never shipped anything out the previous week. They assured me that they will ship another part and it should arrive to the tech by Thursday (7/29/2921) They did so, however, Technician went to install it to only find out that they sent a wrong part! I then disputed the $175 charge on my card because they couldn't even send out the correct part after 2 weeks, however, they then proceeded to keep saying that I signed the paper and there is nothing they can do. They didn't even offer to take that charge off as a courtesy, which should have been fully covered by the claim in the first place and then they managed to send the wrong part after 2 weeks. That is some shady arm-twisting practices that I've come to expect from home warranty companies and I was naive enough to believe that Liberty Home Guard was different. They are not. Now they deactivated my policy all together and did not refund me the prorated amount as per policy contract. This was turning into circus at that point. I had to reimburse my tenant financially due to the amount of time this was taking. I should have just used my contractor straight up for this and will do so for all repairs in the future. They have no remorse for people or conditions that they have caused with their delaying tactics. These warranty companies are just worth the time and money that you have to spend dealing with their claims. It will save you time and resources to pay for parts and labor directly. This company is no different than any other home warranty company. They will point to their "stellar" reputation on BBB and other consumer review sites, but do be aware of the legal bribes that they pay customers to not post negative reviews on these sites. I wouldn't be surprised if they get hit with a class action lawsuit soon, similar to an ongoing lawsuit against Choice Home Warranty because their sleazy business practices are nearly identical. I am posting this honest review in hopes that people learn from my mistakes and avoid this home warranty company (and all other ones for that matter) and use a good contractor to do all repairs directly. ..View less

Helpful
2 people found this review helpful
Icon

Stacy Cole, Hillside, NJ

On Aug 24, 2021

Rating starRating starRating starRating starRating star

Everything went smooth on my latest (second) claim. The technician came to my house, diagnosed the problem with the washing machine, and fixed it on that visit. L***** on the LHG side was very helpful in getting this done for me, so thank you L*****!

Helpful
Be the first one to find this review helpful
Icon

Eleanor Pavlik, Lodi, NJ

On Aug 17, 2021

Rating starRating starRating starRating starRating star

I had a massive plumbing emergency and LHG managed to have the technician at my house in 2 hours! I’ve had a few claims with them and was always impressed with their customer service, and readiness to help. This time, they really blew me away with the speed factor during an emergency situation.

Helpful
2 people found this review helpful
Icon

Elizabeth Lambert, Brooklyn, NY

On Aug 12, 2021

Rating starRating starRating starRating starRating star

The service representative that I spoke with was very nice and patient. The technician who came out was very nice and quick, my refrigerator works like new. My only critique is that I had to wait on hold for 12 minutes before speaking with the representative.

Helpful
Be the first one to find this review helpful
Icon

Ronald Whitehead, Daytona Beach, FL

On Aug 10, 2021

Rating starRating starRating starRating starRating star

We were most satisfied with the response time and good service that we received when we claimed the problem with the garage door opener. The issue was resolved the very next day without any fuss. Highly recommend LHG to all homeowners.

Helpful
Be the first one to find this review helpful
Icon

Bryan O’Connor, Flagstaff, AZ

On Aug 05, 2021

Rating starRating starRating starRating starRating star

The service person came on time and was cordial. He checked the refrigerator that was leaking, and let me know that it should not be repaired and that even if he did repair it, in a couple months it would break again. I needed a new one. Liberty Home Guard actually had a replacement refrigerator at my home in a few days and they did a phenomenal job coordinating with the technician, because he arrived tw ..Read Full Review

The service person came on time and was cordial. He checked the refrigerator that was leaking, and let me know that it should not be repaired and that even if he did repair it, in a couple months it would break again. I needed a new one. Liberty Home Guard actually had a replacement refrigerator at my home in a few days and they did a phenomenal job coordinating with the technician, because he arrived two hours after the refrigerator did. Excellent work by the entire team. ..View less

Helpful
Be the first one to find this review helpful
Icon

David Murphy, Vineland, NJ

On Aug 03, 2021

Rating starRating starRating starRating starRating star

Wonderful and timely service EVERY TIME. We have been using Liberty’s services for about 3 years, and they have never let us down. Appointment are available and easy to schedule, and all, yes I mean ALL, the repairmen were professional and cleaned up after themselves.

Helpful
Be the first one to find this review helpful
Icon

Hailey Watson, Daytona Beach, FL

On Jul 30, 2021

Rating starRating starRating starRating starRating star

Every time I called, I was taken care of properly and with attention. I feel that Liberty’s services are worth the expense, and I am confident that I will renew my plan for sure when the time comes. I did not go for a multi year plan, but I think I will renew when my year is up.

Helpful
Be the first one to find this review helpful
Icon

Calvin Griffin, Trenton, NJ

On Jul 28, 2021

Rating starRating starRating starRating starRating star

Really friendly and well-organized customer service. The rep was responsive and did her best to send me a plumber to fix my garbage disposal, it smelled. I really appreciated it, as well as the tech’s professionalism and punctuality.

Helpful
Be the first one to find this review helpful
Icon

Cuthbert Willis, Bay Shore, NY

On Jul 26, 2021

Rating starRating starRating starRating starRating star

My friend recommended Liberty Home Guard (thanks John!) I am definitely satisfied with the service I’ve so far received. They are both prompt and courteous and always follow-up with me to ensure that everything went smoothly, and if not, that they help me fix whatever issue I’m experiencing. Thank you for the great work. I’ve already recommended Liberty’s services to some friends ..Read Full Review

My friend recommended Liberty Home Guard (thanks John!) I am definitely satisfied with the service I’ve so far received. They are both prompt and courteous and always follow-up with me to ensure that everything went smoothly, and if not, that they help me fix whatever issue I’m experiencing. Thank you for the great work. I’ve already recommended Liberty’s services to some friends and family. ..View less

Helpful
Be the first one to find this review helpful
Icon

Chad Cain, Brentwood, NY

On Jul 22, 2021

Rating starRating starRating starRating starRating star

It was a pleasure dealing with the Liberty Home Guard warranty. Their reps were professional and efficient, and immediately referred me to a contractor who did a great repair of my garage door the same day! Stellar, brilliant service.

Helpful
Be the first one to find this review helpful
Icon

Gaten Harbour, Mount Vernon, NY

On Jul 20, 2021

Rating starRating starRating starRating starRating star

We are really pleased with our experience. Our oven went out and after the tech came and realized that it is impossible to fix it, it was replaced with a beautiful new unit right away. Keep up the great work, Liberty!

Helpful
Be the first one to find this review helpful

Ready to share your home warranty experience with Liberty Home Guard? Click here to write your own review

Liberty Home Guard RATINGS

RATINGS
99 Reviews in Total

Customer Service

Rating starRating starRating starRating starRating star

Repair Time

Rating starRating starRating starRating starRating star

Quality of Repair

Rating starRating starRating starRating starRating star

Claims and Settlement

Rating starRating starRating starRating starRating star
https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020