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Home  /   Companies /   America’s First Choice – AFC
icon Last updated: January 15, 2021

America’s 1st Choice Home Club Review 2021

America’s 1st Choice Home Club offers customers pocket-friendly repair and replacement options for critical systems and appliances. The company has a team of dedicated professionals and customer service operators who ensure all claims and doubts get resolved on priority.

America’s 1st Choice Home Club also allows patrons to choose their very own local service provider, making the claims process all the more convenient. With several added benefits and different protection options available, you should know more about America's 1st Choice home warranty. Check out why you should opt for this company, its coverage plans, cost, reviews, and lots more below.

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249 Reviews

Premium

$440

Deductible

$60

Coverage Limits

N/A

Active States

47

Complaint Resolution Program

No

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

47

No. Of Active States

No

Complaint Resolution Program

Why America’s 1st Choice Home Club?

  • Service guarantee up to three years
  • Customers can choose a technician of their choice
  • Claims can get filed 24/7
  • Home club membership for customers
  • Different plans available to suit the varying needs of customers
  • Protection available for a pool & spa under additional coverage
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America’s 1st Choice Home Club Plans

The company offers four home warranty coverage plans for customers which cover several critical devices. Coverage for these plans include:

1. Platinum Plan- This is a comprehensive coverage plan that protects many items, including dishwashers, ovens, heating systems, garage door openers, etc.

2. Gold Plan- The plan covers items such as clothes washers, electrical systems, garbage disposals, ovens, and several other devices.

3. Silver Plan- Important items covered under this plan include kitchen refrigerators, clothes dryers, garage door openers, etc.

4. System Plan- Critical systems like electricals, plumbing, air conditioning/ cooling, and many other items get covered under this option.

The additional coverage option is also available for customers looking to protect their sump pump, pool & spa, hot water dispenser, etc.

America’s 1st Choice Home Club Pricing And Coverage

Prices of America’s 1st Choice home warranty plans vary between $350-$625 per year. The Platinum Plan costs $625 annually, whereas the Gold Plan is priced at $550 yearly. If you opt for the Silver Plan, you will be required to pay $450 annually. The cost of the System Plan is priced at a nominal amount of $450 per year.

You will also be required to pay a service fee each time you request an item to be repaired or replaced. The amount ranges between $75-$125, depending on the plan you choose. To know the exact cost of the plan and the deductible amount you are required to pay in your state of residence, read the fine print of your home warranty insurance contract.

Platinum Plan
  • Refrigerator
  • Washers
  • Dryers
  • Dishwasher
  • Freestanding Ice Maker
  • Garage Door Opener
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Ductwork
  • Oven
Gold Plan
  • Refrigerator
  • Washers
  • Dryers
  • Dishwasher
  • Garage Door Opener
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Ductwork
  • Oven
Silver Plan
  • Refrigerator
  • Washers
  • Dryers
  • Dishwasher
  • Garage Door Opener
  • Garbage Disposal
  • Oven
System Plan
  • Electrical
  • Water Heater
  • Air Conditioning System
  • Heating System
  • Plumbing System
  • Ductwork

America’s 1st Choice Home Club Claims And Customer Service

Filing a claim with America’s 1st Choice home warranty requires you to follow a few simple steps. Follow the pointers mentioned below for a hassle-free claims process.

  • If you notice a system or appliance malfunctioning in your house, you must file a claim online or via the phone  
  • Depending on your requirement, you can choose a contractor of your choice, or the company will send a technician to analyze the problem
  • The component will either get repaired or replaced as per the technicians’ view
  • Pay the necessary service call fee as stated in your contract 
  States Covered
  Corporate Office
  States Not Covered

America’s First Choice Home Warranty: Worth It?

America’s 1st Choice home warranty offers plans that suit the diverse needs of today’s homeowners. Plus, with the fantastic benefits you receive when you opt for any of the company’s plans, it’s definitely worth your money. If you are looking for a comprehensive, reliable, and quick service, you should opt for this company today.

If you’re still confused, check out the Best Home Warranty Companies for more options.

More on Home Warranties:

AMERICA’S FIRST CHOICE – AFC FAQs

What is America’s First Choice Home Club phone number?

You can reach America’s First Choice Home Club by dialing 1-855-613-4555 to file claims. If you would like any of your queries to get answered, dial 1-866-242-0629. The company’s customer care team will be happy to help you with any claims or clarifications that may require assistance.

Why is it important to read AFC Home Warranty contract before signing up?

Reading the company’s contract helps you understand intricate details about coverage, cancellation, transfer of the policy, etc. If you are confused or stuck regarding certain details written in your policy, you can always reach out to customer care to get your doubts clarified.

Does AFC Home Club put a cap on the number of claims I can file?

No, America’s First Choice Home Club does not put a cap on the number of claims you can file during the tenure of your contract. However, it is important to note that you must only file a claim when an item is malfunctioning so that you don’t waste your valuable time or the technicians’ time.

America’s First Choice – AFC REVIEWS

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Nick Baker, Winston Salem, NC

On May 01, 2020

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To start, I am a property manager and have AFC coverage on 16 properties after careful review and comparing them to other policies. I have become very versed with this company and their "product" and am speaking from actual experience with sales, claims, and management teams. This "warranty" company (AFC) is beyond inconsistent with their claims, coverage, customer service, and their ..Read Full Review

To start, I am a property manager and have AFC coverage on 16 properties after careful review and comparing them to other policies. I have become very versed with this company and their "product" and am speaking from actual experience with sales, claims, and management teams. This "warranty" company (AFC) is beyond inconsistent with their claims, coverage, customer service, and their staff are trained experts at denying coverage. HVAC Systems? Only expect them to maybe provide replacement cost - NOT INSTALLATION costs. You also have to purchase a HVAC service contract to prove the system is in good working order before they will provide any coverage even after your waiting period (waiting period is verbally expressed as 60 days/website and policies state 30 days). If it is Wintertime and you can not test the functionality of an AC system, even if under warranty, and you have a service contract with your HVAC system and the AC goes out. Do NOT expect warranty coverage or support. Appliances? If the repair exceeds the depreciation value of the appliance they deny coverage and provide the replacement cost "in lieu" of the repair. Once you pay the policy deductible, and put up with their coverage denial experts you end up paying for the repair essentially with out of pocket money. Have your refridgerator covered? Make sure you purchase the extra ice maker protection. Or you could file a claim, pay the deductible, and then find that AFC denies coverage using their multitude of excuses, gaps in coverage. This "warranty" coverage is not worth the paper it is printed on. I would avoid their product at all costs. BUYER/CONSUMER BEWARE! ..View less

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Robert Ferguson, Winston Salem, NC

On Feb 10, 2020

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I purchased an AFC warranty last year based on excellent online reviews. After moving into the home, some electrical issue became apparent. When filing a claim I was unable to provide them with the exact date these issue started only the date I first noticed them. AFC documented the date as my "move in" date and now will not cover the issue because it falls under the 30 day grace period. My hom ..Read Full Review

I purchased an AFC warranty last year based on excellent online reviews. After moving into the home, some electrical issue became apparent. When filing a claim I was unable to provide them with the exact date these issue started only the date I first noticed them. AFC documented the date as my "move in" date and now will not cover the issue because it falls under the 30 day grace period. My home inspection clearly states these issue were not present when I moved in. I am so dissatisfied with the service I canceled my plan. Online reviews do not reflect the poor customer service I experienced. ..View less

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2 people found this review helpful
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Brandon , Mustang, OK

On May 31, 2019

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We did our due diligence when we bought our new home with a home inspection and purchased a gold package home warranty for added protection from the unknown. Once it was time to used the warranty we found they had exceptions built into their fine print to get them out of 90% of the common failures on appliances. We used it once for our furnace and were told this new issue we were having was a “pre ..Read Full Review

We did our due diligence when we bought our new home with a home inspection and purchased a gold package home warranty for added protection from the unknown. Once it was time to used the warranty we found they had exceptions built into their fine print to get them out of 90% of the common failures on appliances. We used it once for our furnace and were told this new issue we were having was a “pre-existing condition” therefore they wouldn’t help pay for any of the issues. We had a good bill of health from the home inspector and we didn’t notice this issue for 6+ months. How could it be pre-existing? Couple months later we had to replace our water heater because it wasn’t heating anymore and had started to leak. Once again they had an exception on covering the tank of the water heater. Again no assistance in helping what we thought this home warranty was suppose to help with. Bait and switch tactics. Show you everything it covers on the website, they take your money and then mail you the paperwork with all the fine print outlining all the exclusions. BUYER BEWARE. ..View less

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2 people found this review helpful
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Alex Walker, Austin, TX

On May 20, 2019

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They are a complete scam! DO NOT BUY HOME INSURANCE HERE. They falsely advertise and will not cover you if something goes wrong with your house, even if they say it's covered.

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Irene , Apple Valley, CA

On Apr 22, 2019

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Compared to other providers, AFC had the same offer but at a slightly better price. The warranty I had with AFC Home Club was the most reasonable way to go for what they had to offer. My first experience with them was great. The only thing that I question was I had two issues with plumbing at the same time. One was the toilet and one was the issue with the sink. So, I contacted AFC and three people came ..Read Full Review

Compared to other providers, AFC had the same offer but at a slightly better price. The warranty I had with AFC Home Club was the most reasonable way to go for what they had to offer. My first experience with them was great. The only thing that I question was I had two issues with plumbing at the same time. One was the toilet and one was the issue with the sink. So, I contacted AFC and three people came up on the computer to choose from, it was my understanding to pick one. So, I picked one and then their people contacted me and said that they were selecting one and I’m like, “Wait a minute, no.” I didn’t get that idea. I’d already contacted somebody. The technician that came out was absolutely terrific. He contacted the home people, he got his money right away, which was fantastic to know that the person doing the work isn’t held up for payments for months and/or anything like that. Also, I got like three calls the same day double-checking that he did the work and he was good. I talked to them while he was here and it was just kind of like a little bit of overkill. But otherwise, it’s okay. I would recommend AFC. ..View less

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1 people found this review helpful
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Debbie Burkholder, Springtown, TX

On Apr 19, 2019

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DO NOT USE THIS COMPANY! We purchased our home in July. The HVAC went out in April and they refused to pay anything. Once we spoke with a manager she offered $250. We paid over $12,000.

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Lucinda B, Lithonia, GA

On Apr 03, 2019

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Any time I call for a service request or with an account question it is handled professionally and efficiently. I have had no issues in dealing with this company or in getting service requests taken care of in a timely fashion. Highly recommend :-).

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Jan Wolfe, El Paso, TX

On Mar 26, 2019

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The gentleman who called to check on us and ask if we wanted to continue is the same person who sold us the original contract years ago and has serviced our problems since. I like the continuity.

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Sylvester Ramone, Centreville, VA

On Mar 26, 2019

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My fridge broke down last week. I submitted the issue on their website which I found pretty easy to use. They did call me back with some questions before my tech called which is fine, just needed some more detail I guess. On that call, I was given the tech information and the tech called me about an hour later. It was nice being in the know about when and from whom I would be contacted. Sams appliance ca ..Read Full Review

My fridge broke down last week. I submitted the issue on their website which I found pretty easy to use. They did call me back with some questions before my tech called which is fine, just needed some more detail I guess. On that call, I was given the tech information and the tech called me about an hour later. It was nice being in the know about when and from whom I would be contacted. Sams appliance came out the next day and was able to fix my issue. It took about 3 hours and he brought a few parts. Ended up being a pretty hefty repair but I paid my $75.00 fee and it was completed with nothing else owed from me. I recommend this company. ..View less

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1 people found this review helpful
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Patrisha Lussier, Seattle, WA

On Mar 25, 2019

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I am a home owner and I purchased AFC. Read the contract. Know there is a 75$ fee to cancel for a reason. They will not pay for anything they deem old, and so many other points they have to disqualify your item, I can't possibly list under 1000 characters. I am sure their goal is not to pay, because they have not. Also, don't wait for them to send someone out, you won't see anyone. Remember, they n ..Read Full Review

I am a home owner and I purchased AFC. Read the contract. Know there is a 75$ fee to cancel for a reason. They will not pay for anything they deem old, and so many other points they have to disqualify your item, I can't possibly list under 1000 characters. I am sure their goal is not to pay, because they have not. Also, don't wait for them to send someone out, you won't see anyone. Remember, they named themselves "first choice", not America, not us. ..View less

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1 people found this review helpful
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Marion J, Columbus, GA

On Mar 25, 2019

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I contacted AFC and the customer service was excellent. They informed me of what I needed to do to get my disposal replaced and once repairs were completed how to get reimbursed. Everything went as it was explained with no hitches or problems. I am very pleased with their service thus far. I would highly recommend this company to anyone needing or in search of a home warranty company. Please consider Ame ..Read Full Review

I contacted AFC and the customer service was excellent. They informed me of what I needed to do to get my disposal replaced and once repairs were completed how to get reimbursed. Everything went as it was explained with no hitches or problems. I am very pleased with their service thus far. I would highly recommend this company to anyone needing or in search of a home warranty company. Please consider America's First Choice. I have experienced others and AFC has been the best in comparison ..View less

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E LAnge, Marietta, GA

On Mar 24, 2019

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The blower motor went out on one of my HVAC units. I used my own HVAC company and AFC reimbursed me. It's great I can select my contractor. One I know will be on time and do the job correctly. Quite a few years back I had one of the other warranty companies and you never knew who they were sending. On top of that the work was terrible most of the time. Thanks AFC.

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Mary Verkamp, Gilroy, CA

On Mar 24, 2019

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I’m a member since last year. I’ve called 3 times for assistance. Twice I utilized the technician suggested by AFC. Both occasions were fine. Issues corrected and timely arrival at the agreed price. Another occasion I called a tech in my area and paid for the covered service. I received a check covering the $258 minus the $60 fee in less than 15 days. I was pleased.

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Greg S, Stafford, VA

On Mar 21, 2019

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Filed claim on a Saturday for two clogged bathtubs and one clogged sink. Didn't need emergency service, so scheduled diagnostic/repair for Monday. On phone for maybe 20 minutes with AFC coordinating approval of the estimate after the diagnostic was completed. AFC covered 71% of the repairs, which I was pleased with. Submitted the invoice electronically Monday evening. Received a check in the mail Saturda ..Read Full Review

Filed claim on a Saturday for two clogged bathtubs and one clogged sink. Didn't need emergency service, so scheduled diagnostic/repair for Monday. On phone for maybe 20 minutes with AFC coordinating approval of the estimate after the diagnostic was completed. AFC covered 71% of the repairs, which I was pleased with. Submitted the invoice electronically Monday evening. Received a check in the mail Saturday. ..View less

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Elizabeth S, Washington, DC

On Mar 20, 2019

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After purchasing an older home (1926), a friend recommended I purchase a home warranty. The agent gave me detailed information about the services that the company provided. There were several options at reasonable prices to meet my needs. The only thing they did not (but others don't either) cover are boilers for radiate heat only central air. This could be a large equipment expense that isn't covered ..Read Full Review

After purchasing an older home (1926), a friend recommended I purchase a home warranty. The agent gave me detailed information about the services that the company provided. There were several options at reasonable prices to meet my needs. The only thing they did not (but others don't either) cover are boilers for radiate heat only central air. This could be a large equipment expense that isn't covered. I also liked that it wasn't a hard sell and the agent gave me time to make a decision. This is unlike another company that has been calling me non stop for a month and I mean several calls a day under a spoof #, even after telling them to take me off their call list. I so far have not used the service so can not yet speak to how the company is working with to get equipment replaced, hence the 4 stars ..View less

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Ember Ozbey, Atlanta, GA

On Mar 20, 2019

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I experienced the BEST SERVICE! My husband and I are new homeowners and had an issue with some plumbing. We were able to call the service department and was helped right away! It was such an easy process, and they sent out a technician the very next day in less than 24 hours! We are very impressed with AFC and am happy we made the right choice of being a member!

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Jacquie s, Austin, TX

On Mar 18, 2019

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I’ve been a homeowner for years and have always had a warranty. I’ve been with AFC Home Club for four years now and I like their prices. Sometimes you pay less and you get less, but I am very satisfied with them. My son is transferring to them, too. I’ve had two disappointments with them, though. I had a guy come out to repair my GE dishwasher. AFC couldn’t find anybody that would ..Read Full Review

I’ve been a homeowner for years and have always had a warranty. I’ve been with AFC Home Club for four years now and I like their prices. Sometimes you pay less and you get less, but I am very satisfied with them. My son is transferring to them, too. I’ve had two disappointments with them, though. I had a guy come out to repair my GE dishwasher. AFC couldn’t find anybody that would service the GE so they had to go to GE themselves. The rep told me that the guy was gonna charge $99, but they would pay the difference. It would be a $40 difference because my copay is $60, and so, I said okay. ..View less

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Luann Whitaker, Sunset Beach, NC

On Mar 18, 2019

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We have two properties and use one as a rental. We had another company in the past and when we asked them to help with a replacement of an HVAC system, which was part of the coverage, they declined. Someone I worked with recommended America’s First Choice Home Club and my interactions with their reps have been very good. I’d recommend them.

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Taylor Bernard, Youngsville, LA

On Mar 17, 2019

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We have a used mobile home and decided to get a warranty for it. A warranty is very valuable as it's the way to go if you can’t come out of pocket with everything that could go wrong with the property. We went with AFC Home Club and their reps were very helpful when we dealt with them. Their level of professionalism was excellent. I would recommend them.

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Rodney Wheeler, Troy, IL

On Feb 18, 2019

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AFC refused to fix my dryer. They said since it was 8 years old the depreciated it out. They said once I buy a new dryer they can give me $150. Minus the $60 deductible. AFC IS A WAISTE OF TIME AND MONEY! THERE ARE MUCH BETTER HOME WARRENTY COMPANIES OUT THERE!

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America’s First Choice – AFC RATINGS

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249 Reviews in Total

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