America’s 1st Choice Home Club Review 2023

Todd, Kingston Springs, TN

On Jan 21, 2023

For my first claim with AFC in over a year and a half, they gave me a hard time over a technicality (they stated a failure was caused by a rodent since the tech pulled out an old mouse carcass that had died some time ago even after the tech said that it was unlikely the main cause of failure since the heater had stopped working last week and that mouse looked like it was months decomposed). They only off ..Read Full Review

For my first claim with AFC in over a year and a half, they gave me a hard time over a technicality (they stated a failure was caused by a rodent since the tech pulled out an old mouse carcass that had died some time ago even after the tech said that it was unlikely the main cause of failure since the heater had stopped working last week and that mouse looked like it was months decomposed). They only offered $250 out of a $1400 repair. AFC said they were a value-based warranty company which meant they would only compensate for the current value of the heater instead of what it would cost to replace it with a new one. I signed up with the impression that the full cost of a new unit would be covered in the case of a failure. Charging me for a service I didn't use, and then when I finally did was inadequate and failed to meet expectations is absurd. On top of that instead of trying to remedy the situation, they charged an additional $75 cancellation fee. ..View less

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Denise J, Keller, TX

On Aug 31, 2022

DO NOT purchase a home warranty plan with AFC they weasel their way out of paying. I filed a claim for my AC unit which is 7 years old. The claim was that the unit was not repairable & needed replaced. Total cost to replace it $3900 total amount AFC will pay $500. They say that is the depreciated value of the unit. This company is a scam!!

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Coretta Daniels, Homewood, IL

On May 12, 2022

Scammers Consumers Beware. As a Disabled Veteran and Consumer, I am utterly appalled by this company. This company talks a good game but does not follow thru. I filed a claim to because my A******** A* was not blowing out cold air. Since it came with the house 3 years ago, forgive me for thinking that i would file a claim. They would send a technician out to see what is wrong. Maybe the AC needs a lit ..Read Full Review

Scammers Consumers Beware. As a Disabled Veteran and Consumer, I am utterly appalled by this company. This company talks a good game but does not follow thru. I filed a claim to because my A******** A* was not blowing out cold air. Since it came with the house 3 years ago, forgive me for thinking that i would file a claim. They would send a technician out to see what is wrong. Maybe the AC needs a little Freon, or a valve is not fully open because they do offer that in the warranty. Nope just the runaround and there is nothing we can do. I had no information on it which is why I got a home warranty. Go figure... They call me back and tell me that I have to contact T**** because it is still under warranty until 11/22 and they cant do anything with it. So, I call T**** who tell me they are not responsible for service calls. A service technician needs to come out to see what the issue is and if it is Functional part, they can send it in for a replacement. They asked if I knew who installed it because they did not register it. I told them no because it came with the house. Why that matters you ask? Because since they did not register it there is only basic limited warranty. I even went as far as to look on the A******** website it said the same thing. So, I call AFC back they tell me there is nothing they can do because it is under warranty. That if I like I they can recommend but then they are out of it. I got the warranty in case something needed servicing, I wouldnt have to pay more than a deductible to have a technician come out and the repairs. Now they want to recommend a technician to come out not knowing how much cost is going to be incurred. in trying to use the AFC home warranty, I have found out they dont cover nothing and come up with reasons not to pay for nothing. Stay away from this company unless you want to be scammed and like paying out extra money on top of paying them ..View less

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James Love, Copperas Cove, TX

On Nov 16, 2021

100% Do not use this company. They will weasel out of paying anything. The typical insurance company BS they will find any reason not to pay. Look at the contract closely! They have wording in it that is meant to help them get out of any responsibility! I have never reviewed any company before but I feel a duty to you to let you know. So, please be careful, they should not be trusted, period. If you do ..Read Full Review

100% Do not use this company. They will weasel out of paying anything. The typical insurance company BS they will find any reason not to pay. Look at the contract closely! They have wording in it that is meant to help them get out of any responsibility! I have never reviewed any company before but I feel a duty to you to let you know. So, please be careful, they should not be trusted, period. If you do go with them read or have your lawyer read the contract closely, that's where they get you. ..View less

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4 people found this review helpful

Cherrell, Clinton, MD

On Aug 18, 2021

AFC Home Club Warranty is the worst company that I have ever dealt with, all this company is about is collecting your money they denied everything that they came out for, or give you a low ball on getting something fix, the most they are willing to pay is $150.00, I paid them more then that, so don't waste your money on this company, I gave them a 1 star but if I could it would be a minus star, not even ..Read Full Review

AFC Home Club Warranty is the worst company that I have ever dealt with, all this company is about is collecting your money they denied everything that they came out for, or give you a low ball on getting something fix, the most they are willing to pay is $150.00, I paid them more then that, so don't waste your money on this company, I gave them a 1 star but if I could it would be a minus star, not even a half of a star they are that bad. ..View less

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Scott Henry, Gilbert, AZ

On Jun 07, 2021

They will weasel out of paying for anything. Customer service is awful. I had a clear cut mechanical issue with my AC and they weaseled there way out of covering it.

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Nick Baker, Winston Salem, NC

On May 01, 2020

To start, I am a property manager and have AFC coverage on 16 properties after careful review and comparing them to other policies. I have become very versed with this company and their "product" and am speaking from actual experience with sales, claims, and management teams. This "warranty" company (AFC) is beyond inconsistent with their claims, coverage, customer service, and their ..Read Full Review

To start, I am a property manager and have AFC coverage on 16 properties after careful review and comparing them to other policies. I have become very versed with this company and their "product" and am speaking from actual experience with sales, claims, and management teams. This "warranty" company (AFC) is beyond inconsistent with their claims, coverage, customer service, and their staff are trained experts at denying coverage. HVAC Systems? Only expect them to maybe provide replacement cost - NOT INSTALLATION costs. You also have to purchase a HVAC service contract to prove the system is in good working order before they will provide any coverage even after your waiting period (waiting period is verbally expressed as 60 days/website and policies state 30 days). If it is Wintertime and you can not test the functionality of an AC system, even if under warranty, and you have a service contract with your HVAC system and the AC goes out. Do NOT expect warranty coverage or support. Appliances? If the repair exceeds the depreciation value of the appliance they deny coverage and provide the replacement cost "in lieu" of the repair. Once you pay the policy deductible, and put up with their coverage denial experts you end up paying for the repair essentially with out of pocket money. Have your refridgerator covered? Make sure you purchase the extra ice maker protection. Or you could file a claim, pay the deductible, and then find that AFC denies coverage using their multitude of excuses, gaps in coverage. This "warranty" coverage is not worth the paper it is printed on. I would avoid their product at all costs. BUYER/CONSUMER BEWARE! ..View less

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Robert Ferguson, Winston Salem, NC

On Feb 10, 2020

I purchased an AFC warranty last year based on excellent online reviews. After moving into the home, some electrical issue became apparent. When filing a claim I was unable to provide them with the exact date these issue started only the date I first noticed them. AFC documented the date as my "move in" date and now will not cover the issue because it falls under the 30 day grace period. My hom ..Read Full Review

I purchased an AFC warranty last year based on excellent online reviews. After moving into the home, some electrical issue became apparent. When filing a claim I was unable to provide them with the exact date these issue started only the date I first noticed them. AFC documented the date as my "move in" date and now will not cover the issue because it falls under the 30 day grace period. My home inspection clearly states these issue were not present when I moved in. I am so dissatisfied with the service I canceled my plan. Online reviews do not reflect the poor customer service I experienced. ..View less

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4 people found this review helpful

Brandon , Mustang, OK

On May 31, 2019

We did our due diligence when we bought our new home with a home inspection and purchased a gold package home warranty for added protection from the unknown. Once it was time to used the warranty we found they had exceptions built into their fine print to get them out of 90% of the common failures on appliances. We used it once for our furnace and were told this new issue we were having was a “pre ..Read Full Review

We did our due diligence when we bought our new home with a home inspection and purchased a gold package home warranty for added protection from the unknown. Once it was time to used the warranty we found they had exceptions built into their fine print to get them out of 90% of the common failures on appliances. We used it once for our furnace and were told this new issue we were having was a “pre-existing condition” therefore they wouldn’t help pay for any of the issues. We had a good bill of health from the home inspector and we didn’t notice this issue for 6+ months. How could it be pre-existing? Couple months later we had to replace our water heater because it wasn’t heating anymore and had started to leak. Once again they had an exception on covering the tank of the water heater. Again no assistance in helping what we thought this home warranty was suppose to help with. Bait and switch tactics. Show you everything it covers on the website, they take your money and then mail you the paperwork with all the fine print outlining all the exclusions. BUYER BEWARE. ..View less

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6 people found this review helpful

Alex Walker, Austin, TX

On May 20, 2019

They are a complete scam! DO NOT BUY HOME INSURANCE HERE. They falsely advertise and will not cover you if something goes wrong with your house, even if they say it's covered.

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4 people found this review helpful

Irene , Apple Valley, CA

On Apr 22, 2019

Compared to other providers, AFC had the same offer but at a slightly better price. The warranty I had with AFC Home Club was the most reasonable way to go for what they had to offer. My first experience with them was great. The only thing that I question was I had two issues with plumbing at the same time. One was the toilet and one was the issue with the sink. So, I contacted AFC and three people came ..Read Full Review

Compared to other providers, AFC had the same offer but at a slightly better price. The warranty I had with AFC Home Club was the most reasonable way to go for what they had to offer. My first experience with them was great. The only thing that I question was I had two issues with plumbing at the same time. One was the toilet and one was the issue with the sink. So, I contacted AFC and three people came up on the computer to choose from, it was my understanding to pick one. So, I picked one and then their people contacted me and said that they were selecting one and I’m like, “Wait a minute, no.” I didn’t get that idea. I’d already contacted somebody. The technician that came out was absolutely terrific. He contacted the home people, he got his money right away, which was fantastic to know that the person doing the work isn’t held up for payments for months and/or anything like that. Also, I got like three calls the same day double-checking that he did the work and he was good. I talked to them while he was here and it was just kind of like a little bit of overkill. But otherwise, it’s okay. I would recommend AFC. ..View less

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Debbie Burkholder, Springtown, TX

On Apr 19, 2019

DO NOT USE THIS COMPANY! We purchased our home in July. The HVAC went out in April and they refused to pay anything. Once we spoke with a manager she offered $250. We paid over $12,000.

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1 people found this review helpful

Lucinda B, Lithonia, GA

On Apr 03, 2019

Any time I call for a service request or with an account question it is handled professionally and efficiently. I have had no issues in dealing with this company or in getting service requests taken care of in a timely fashion. Highly recommend :-).

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1 people found this review helpful

Jan Wolfe, El Paso, TX

On Mar 26, 2019

The gentleman who called to check on us and ask if we wanted to continue is the same person who sold us the original contract years ago and has serviced our problems since. I like the continuity.

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1 people found this review helpful

Sylvester Ramone, Centreville, VA

On Mar 26, 2019

My fridge broke down last week. I submitted the issue on their website which I found pretty easy to use. They did call me back with some questions before my tech called which is fine, just needed some more detail I guess. On that call, I was given the tech information and the tech called me about an hour later. It was nice being in the know about when and from whom I would be contacted. Sams appliance ca ..Read Full Review

My fridge broke down last week. I submitted the issue on their website which I found pretty easy to use. They did call me back with some questions before my tech called which is fine, just needed some more detail I guess. On that call, I was given the tech information and the tech called me about an hour later. It was nice being in the know about when and from whom I would be contacted. Sams appliance came out the next day and was able to fix my issue. It took about 3 hours and he brought a few parts. Ended up being a pretty hefty repair but I paid my $75.00 fee and it was completed with nothing else owed from me. I recommend this company. ..View less

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2 people found this review helpful

Patrisha Lussier, Seattle, WA

On Mar 25, 2019

I am a home owner and I purchased AFC. Read the contract. Know there is a 75$ fee to cancel for a reason. They will not pay for anything they deem old, and so many other points they have to disqualify your item, I can't possibly list under 1000 characters. I am sure their goal is not to pay, because they have not. Also, don't wait for them to send someone out, you won't see anyone. Remember, they n ..Read Full Review

I am a home owner and I purchased AFC. Read the contract. Know there is a 75$ fee to cancel for a reason. They will not pay for anything they deem old, and so many other points they have to disqualify your item, I can't possibly list under 1000 characters. I am sure their goal is not to pay, because they have not. Also, don't wait for them to send someone out, you won't see anyone. Remember, they named themselves "first choice", not America, not us. ..View less

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2 people found this review helpful

Marion J, Columbus, GA

On Mar 25, 2019

I contacted AFC and the customer service was excellent. They informed me of what I needed to do to get my disposal replaced and once repairs were completed how to get reimbursed. Everything went as it was explained with no hitches or problems. I am very pleased with their service thus far. I would highly recommend this company to anyone needing or in search of a home warranty company. Please consider Ame ..Read Full Review

I contacted AFC and the customer service was excellent. They informed me of what I needed to do to get my disposal replaced and once repairs were completed how to get reimbursed. Everything went as it was explained with no hitches or problems. I am very pleased with their service thus far. I would highly recommend this company to anyone needing or in search of a home warranty company. Please consider America's First Choice. I have experienced others and AFC has been the best in comparison ..View less

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E LAnge, Marietta, GA

On Mar 24, 2019

The blower motor went out on one of my HVAC units. I used my own HVAC company and AFC reimbursed me. It's great I can select my contractor. One I know will be on time and do the job correctly. Quite a few years back I had one of the other warranty companies and you never knew who they were sending. On top of that the work was terrible most of the time. Thanks AFC.

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Mary Verkamp, Gilroy, CA

On Mar 24, 2019

I’m a member since last year. I’ve called 3 times for assistance. Twice I utilized the technician suggested by AFC. Both occasions were fine. Issues corrected and timely arrival at the agreed price. Another occasion I called a tech in my area and paid for the covered service. I received a check covering the $258 minus the $60 fee in less than 15 days. I was pleased.

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Greg S, Stafford, VA

On Mar 21, 2019

Filed claim on a Saturday for two clogged bathtubs and one clogged sink. Didn't need emergency service, so scheduled diagnostic/repair for Monday. On phone for maybe 20 minutes with AFC coordinating approval of the estimate after the diagnostic was completed. AFC covered 71% of the repairs, which I was pleased with. Submitted the invoice electronically Monday evening. Received a check in the mail Saturda ..Read Full Review

Filed claim on a Saturday for two clogged bathtubs and one clogged sink. Didn't need emergency service, so scheduled diagnostic/repair for Monday. On phone for maybe 20 minutes with AFC coordinating approval of the estimate after the diagnostic was completed. AFC covered 71% of the repairs, which I was pleased with. Submitted the invoice electronically Monday evening. Received a check in the mail Saturday. ..View less

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