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Home  /   Companies /   Cinch Home Services
icon Last updated: March 23, 2020

Cinch Home Services

Cinch Home Services is one of the prominent home warranty companies in the United States. With a vast amount of experience in the industry and its dynamic modern outlook, the company presents itself as a promising option for seekers of home warranty plans. Cinch is one of the few companies to offer coverage for ‘unknown pre-existing conditions’ in systems and appliances; it also extends coverage against rust and corrosion.

Cinch Home Services also offers services of a thoroughly vetted nation-wide service contractor network. Furthermore, the repair work comes with a 180-day workmanship guarantee which sets its apart from other players. The company takes a customer-centric approach as was their declared aim when they rebranded from Cross Country Home Services.

Cinch Home Services
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Based on 18 Reviews & Ratings | Write A Review
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$2000

Estimated Appliance Coverage

$1500

Estimated System Coverage

48

No. Of Active States

Yes

Complaint Resolution Program

WHY Cinch Home Services?

  • Provides a 180-day workmanship guarantee on all covered repairs
  • Coverage offered for unknown pre-existing conditions in systems and appliances
  • Offers coverage from issues emanating from rust and corrosion
  • $25 credit to use toward filters for your A/C or fridge
  • A free leak detector to protect your home from water damage

Cinch Home Services PLANS

Cinch home warranty plans offer monthly plans. The Appliances Plan and the Built-in Systems Plan starts at $27.99 per month, whereas the Complete Home Plan starts at $39.99 per month.

Cinch Services Plans 

Cinch Home Services offers three basic plans to customers- Appliances Plan, Built-in Systems Plan, and Complete Home Plan. 

The Appliances Plan covers kitchen equipment such as cooktops, dishwashers, refrigerators, etc. The plan also covers other appliances such as dryers, washers, and trash compactors.

The Built-in Systems Plan provides coverage for important systems at home such as the electric systems, heating systems, cooling systems, central vacuums, etc.

The Complete Home Plan is a comprehensive plan that provides coverage to both appliances and systems. 

Appliances Plan
  • Washers
  • Dryers
  • Oven / Range / Stove / Cooktop
  • Refrigerator
  • Trash Compactor
  • Freestanding Ice Maker
  • Built-in Microwave Oven
  • Range Exhaust Hood
  • Wall Ovens
  • Dishwasher
  • Built-in Food Center
Built-in Systems Plan
  • Garage Door Opener
  • Air Conditioning and Ductwork
  • Heating and Ductwork
  • Electrical
  • Doorbells
  • Smoke Detectors
  • Ceiling Fans
  • Water Heater
  • Garbage Disposal
  • Instant Hot/Cold Water Dispenser
  • Central Vacuum
  • Whirlpool Bathtub
  • Sump Pump
  • Toilet
  • Jetted Bathtub
  • Plumbing System
  • Homeowners Insurance Deductible Reimbursement
Complete Home Plan
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Trash Compactor
  • Built-in Food Center
  • Range Exhaust Hood
  • Wall Ovens
  • Freestanding Ice Maker
  • Garage Door Opener
  • Air Conditioning and Ductwork
  • Heating and Ductwork
  • Electrical
  • Doorbells
  • Smoke Detectors
  • Ceiling Fans
  • Water Heater
  • Garbage Disposal
  • Instant Hot/Cold Water Dispenser
  • Central Vacuum
  • Whirlpool Bathtub
  • Sump Pump
  • Toilet
  • Jetted Bathtub
  • Plumbing System
  • Homeowners Insurance Deductible Reimbursement

Cinch Home Services CLAIMS

In the event of a system or appliances breakdown, you can file for claims by following one of these procedures:

  • Open a service request online at Cinch Home Services website
  • You can reach out the Cinch customer care which is operational 24 hours a day
  States Covered
  Corporate Office
  States Not Covered

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Cinch Home Services REVIEWS

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Steve, Newalla, OK

On Jan 24, 2021

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We have been a member of the home warranty for a over a year now. Never thought of using the warranty plan for our appliances, it just never crossed our minds. Our hot water tank in the garage went out of course, it wasn't covered in our plan, of course, we shucked out a pretty big dollar for it and 2 weeks later, our furnace went out. So, for the first time we used the home warranty, paid our deducti ..Read Full Review

We have been a member of the home warranty for a over a year now. Never thought of using the warranty plan for our appliances, it just never crossed our minds. Our hot water tank in the garage went out of course, it wasn't covered in our plan, of course, we shucked out a pretty big dollar for it and 2 weeks later, our furnace went out. So, for the first time we used the home warranty, paid our deductible, the home warranty sent a heat & air company to use, made the appointment and that was it. The Air & Heat guy had a tough time figuring out the issue, through parts at the furnace until it was fix, a couple of days but it is fixed and running great. No more money beside my deductible. GREAT! I and so glad we have this protection plan and will use it again if need be. ..View less

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Cinch Home Services
Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

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Lynne Naylor, Lawndale, CA

On Jan 22, 2021

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In Dec 2020 I submitted a request for my built-in dishwasher to be repaired. Three times the appointment was changed. Finally in January 2021 I contacted Cinch and reminded them that my policy guaranteed replacement if the appliance couldn't be fixed. I am still waiting for the repaired machine or the new replacement. Worst warranty service ever.

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Cinch Home Services
Cinch Home Services
On Jan 27, 2021

Lynne - As we strive to provide our customers with superior customer service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to ensure your claim is being handled properly and your dishwasher is repaired promptly. If you would like my teams assistance, please respond with your full property ..Read Full Review

Lynne - As we strive to provide our customers with superior customer service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to ensure your claim is being handled properly and your dishwasher is repaired promptly. If you would like my teams assistance, please respond with your full property address so we can locate your account and reach out to you personally. Sincerely, Austin ..View less

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Nye Ogle, Smithfield, VA

On Jan 21, 2021

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Service repair personnel were great. Only issue was parts were not delivered as ordered by the repair man so there was a month delay. Again the service personnel we’re very respectful and apologetic that the correct parts were not ordered

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Cinch Home Services
Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

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Marcella Rominiecki Santana, Philadelphia, PA

On Jan 21, 2021

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I would rather the plan replace the appliance with the same brand/model, but I appreciate the ability to pay the difference and obtain the model of my choosing via the maintenance company. Cinch has given me peace of mind during one of the most challenging and chaotic years of my life, of all of our lives (pandemic, health issues, loss of income, several needed repairs, social and political upheaval, an ..Read Full Review

I would rather the plan replace the appliance with the same brand/model, but I appreciate the ability to pay the difference and obtain the model of my choosing via the maintenance company. Cinch has given me peace of mind during one of the most challenging and chaotic years of my life, of all of our lives (pandemic, health issues, loss of income, several needed repairs, social and political upheaval, and so on). As long as Cinch doesn't cancel my policy, just for having one year in which I required multiply services, I will remain a loyal and grateful subscriber :). ..View less

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Cinch Home Services
Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

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Doug Bearden, Hurst, TX

On Jan 21, 2021

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Have had 2 different repairs and both times they had part needed on van and repaired in a very short time. Very knowledgeable repair tech,repaired my gas oven and second time my over the stovr microwave.

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Cinch Home Services
Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

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Lucy Watkins, Hartselle, AL

On Dec 16, 2020

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I have had to send Cinch a repair request 3 times in less than a year, for my washer( bearings went out), my A.C.( needed freon) , and my hot water heater ( leaked). All three times I received quick and professional service, and all were fixed or replaced much faster than I expected.. I am very pleased with them and would recommend them to anyone.

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Cinch Home Services
Cinch Home Services
On Dec 17, 2020

Lucy, We aim for our claims process to be quick and simple, and we’re committed to being available 24 hours a day to answer any questions you may have.  We are happy to hear you’ve had an excellent experience, and hope to have you as our customer for many years to come. Have a great day! - Austin

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Norma Dillard, Sioux City, IA

On Dec 14, 2020

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Took a while to get a hold of them to get them to schedule. But once ******** was chosen as the repair company, they did a phenomenal job. Great installation of water heater and cleaned up after themselves. My husband was in the hospital and I was able to have hot water. Really grateful!

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Cinch Home Services
Cinch Home Services
On Dec 17, 2020

Norma - Our customers are our top priority and we are here to help provide a peace of mind. We try our best to provide quick and reliable service and are pleased to hear that this has been your experience. Sincerely, Austin

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Glenn Adams, Palm Harbor, FL

On Dec 10, 2020

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A technician was at my house 2 weeks ago. We do not have heat. We are suffering as we have been experiencing weather temperatures in the 40's. The Cinch Home Services customer representatives tell me the parts are still on order. Six days ago a representative told me they moved the order to a "Rush" status. After numerous attempts I can't get a supervisor on the telephone. G Adams

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Cinch Home Services
Cinch Home Services
On Dec 18, 2020

Glenn - We appreciate your valuable feedback and understand the need of having heating during the winter. My team would like to help expedite a resolution. Please respond with your full property address and my team will follow up with you personally to address your concerns. Respectfully, Austin

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John, Kaneohe, HI

On Dec 08, 2020

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My experience was so bad that I have already canceled. I gave a one star rating due the toll free personnel were good except for the agent who I originally spoke to told me I could cancel at anytime and I was charged $ 125.00 to cancel

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Cinch Home Services
Cinch Home Services
On Dec 18, 2020

John, We're disappointed to learn this has been your experience and you were provided with erroneous information. As with all warranties, specific details regarding prematurely cancelling your Agreement with us is detailed within the terms and conditions of your policy. If you would like to speak with our Membership team, please respond with your full property address so we can locate your account ..Read Full Review

John, We're disappointed to learn this has been your experience and you were provided with erroneous information. As with all warranties, specific details regarding prematurely cancelling your Agreement with us is detailed within the terms and conditions of your policy. If you would like to speak with our Membership team, please respond with your full property address so we can locate your account. Respectfully, Austin ..View less

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Diane Lamacki, East Moline, IL

On Dec 08, 2020

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Nothing we inquire about is covered. Latest call regarding furnace, we were told Sears had no repair companies available in our area. Had to pay $100 fee to find that out. Would like the $100 refunded since we had to call, schedule and pay full price for the service call. All Sears did was decline the inquiry. Rating below for quality of repair and repair was for the heating company, not Sears.

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Cinch Home Services
Cinch Home Services
On Dec 08, 2020

The company has responded to the customer through the CRP system.

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Barry Waller, Whitesburg, GA

On Dec 05, 2020

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Stay away from this company at all costs! I have had the same issue with my dishwasher not draining properly for over a year. After several failed attempts to repair it, they will not replace it. Total scam!!

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Cinch Home Services
Cinch Home Services
On Dec 18, 2020

Barry - As we strive to provide our customers with superior service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to address your concerns and see how we can reach a resolution. Please respond with your full property address so my team can locate your account and reach out to you directly. ..Read Full Review

Barry - As we strive to provide our customers with superior service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to address your concerns and see how we can reach a resolution. Please respond with your full property address so my team can locate your account and reach out to you directly. - Austin ..View less

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Bruce N, Mesa, AZ

On Dec 03, 2020

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This has been a tough year for all. One of the direct results of the virus is the shortage of repair parts. The system has the technicians to do the repair but no parts. In the military a lack of a part makes the whole system to be deadlined and it effects readiness. Same thing here except it being an aircraft or a tank it is a washer, dryer or HVAC system. This company does a great job of keeping t ..Read Full Review

This has been a tough year for all. One of the direct results of the virus is the shortage of repair parts. The system has the technicians to do the repair but no parts. In the military a lack of a part makes the whole system to be deadlined and it effects readiness. Same thing here except it being an aircraft or a tank it is a washer, dryer or HVAC system. This company does a great job of keeping the customer informed of the status of the parts needed. Until parts keep up with demand like that tank sitting in the deadline row that washer is doing the same thing. Patients and lots of it are needed. Damn the virus! ..View less

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Cinch Home Services
Cinch Home Services
On Dec 17, 2020

Bruce - Our goal is to help alleviate financial cost that come along with major home repairs, and we understand how stressful managing those can be. We are pleased to know we are able to give you peace of mind by becoming one of our valued members. We appreciate all of our valued homeowners patience while we work towards providing exceptional service during this current Covid-19 pandemic. Thanks f ..Read Full Review

Bruce - Our goal is to help alleviate financial cost that come along with major home repairs, and we understand how stressful managing those can be. We are pleased to know we are able to give you peace of mind by becoming one of our valued members. We appreciate all of our valued homeowners patience while we work towards providing exceptional service during this current Covid-19 pandemic. Thanks for stopping by to share! - Austin ..View less

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Alissa Guest, Clayton, NC

On Sep 29, 2020

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Do NOT work with Cinche. I would highly suggest finding a different company to handle your home warranty needs. Cinche home warranty has been the worst company our family has ever worked with. On multiple occasions, Cinche has proved that the customer is not valued but nothing has been worse than when our AC went out in the midst of an extreme heat advisory while having just delivered a newborn baby. The ..Read Full Review

Do NOT work with Cinche. I would highly suggest finding a different company to handle your home warranty needs. Cinche home warranty has been the worst company our family has ever worked with. On multiple occasions, Cinche has proved that the customer is not valued but nothing has been worse than when our AC went out in the midst of an extreme heat advisory while having just delivered a newborn baby. They labeled the issues as a "medical emergency" but it was by no means treated as such. They never returned our calls or emails and then when we finally threatened to sue the company did they email us to say our unit was going to be replaced. We still consider taking legal action because it took over a month to fix the AC while caring for a newborn and toddler and they disrepected our time and wellbeing. On top of all of that, the heating elements were never installed in the new unit and we still have to go through Cinche to have those installed but once again, not a single return call when requesting that be approved! The company approved to reimburse us for a window unit but refused to reimburse us the full amount stating the max they could give us was $350 even though the company offered $1200 to relodge us in a hotel while we waited for the AC to be repaired (which wasn't a adequate solution due to COVID, having a newborn, and having a dog). We are highly disappointed and plan to cancel our business with Cinche as soon as the heating elements are installed and also plan to speak with legal counsel on the matter. ..View less

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Cinch Home Services
Cinch Home Services
On Sep 29, 2020

Dear Alissa, I am disappointed to hear you have had such lengthy delays with your A/C claim, and sincerely apologize for the poor service you have received. The service you've received is definitely not the level of service we aim to provide. We appreciate your feedback and will give it to the organization in an effort to improve our customer experiences and on our process and procedures. We regre ..Read Full Review

Dear Alissa, I am disappointed to hear you have had such lengthy delays with your A/C claim, and sincerely apologize for the poor service you have received. The service you've received is definitely not the level of service we aim to provide. We appreciate your feedback and will give it to the organization in an effort to improve our customer experiences and on our process and procedures. We regret this experience has caused you to cancel your policy with Cinch. Sincerely, Austin ..View less

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Deon Ridgell

On Jul 06, 2020

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I switched to Total Protect from American Home Shield as it was advertised by my mortgage company as a great home warranty company. My ac went out right before Total Protect became active. I put in a claim with Total Protect and the technician determined a part would need to be replaced. The replacement of this part was determined to be preexisting and the claim was denied. Although they advertise coveri ..Read Full Review

I switched to Total Protect from American Home Shield as it was advertised by my mortgage company as a great home warranty company. My ac went out right before Total Protect became active. I put in a claim with Total Protect and the technician determined a part would need to be replaced. The replacement of this part was determined to be preexisting and the claim was denied. Although they advertise covering preexisting conditions apparently that advertisement is false. I will switch back to American Home Shield if this does not get resolved soon. Never had any problems with American Home Shield. ..View less

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Cinch Home Services
Cinch Home Services
On Jul 07, 2020

The company has responded to the customer through the CRP system.

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T Holmes, Tappahannock, VA

On Jun 11, 2020

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By far the worst company I’ve every dealt with. I live in a rural area and they do have any technicians that service my area. Why offer services in my area if you don’t service the area? I’ve been trying to get some plumbing issues fixed for about 6 plus months now and still no help. Currently looking for new home warranty and now I’m left with paying out of pocket with no gua ..Read Full Review

By far the worst company I’ve every dealt with. I live in a rural area and they do have any technicians that service my area. Why offer services in my area if you don’t service the area? I’ve been trying to get some plumbing issues fixed for about 6 plus months now and still no help. Currently looking for new home warranty and now I’m left with paying out of pocket with no guarantee of getting reimbursed. Complete waste of time. ..View less

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Cinch Home Services
Cinch Home Services
On Jul 23, 2020

Dear T Holmes, We regret to hear this has been your experience and would like to follow up with your personally to see how we can help provide a resolution. Please respond with your full property address so we can locate your account and give you a call. Sincerely, Austin

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Paulette, Phoenix, AZ

On Jun 04, 2020

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the claim under total protection for my air conditioner when real smooth and the contractor or repair person was very professional and I also needed a electrical repair and that was also well done. I have had not issues with the company. I have been with them for going on 12 years.

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Cinch Home Services
Cinch Home Services
On Jun 17, 2020

Paulette, We're thrilled to hear you had a simple and seamless claim process! Thank you for taking the time to share and for being a valued customer for 12 years! - Austin

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anna, Charlottesville, VA

On Jun 03, 2020

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This is the worst company. I am having the same experience as the above reviewer. I have been waiting at least 8 weeks for my washer to be fixed. The repair people say that the washer cannot be repaired but I also think Cinch is trying to get me to wait it out. It is next to impossible to talk to a human on the phone and once you auto-renew, you are stuck doing it forever as it is impossible to stop ..Read Full Review

This is the worst company. I am having the same experience as the above reviewer. I have been waiting at least 8 weeks for my washer to be fixed. The repair people say that the washer cannot be repaired but I also think Cinch is trying to get me to wait it out. It is next to impossible to talk to a human on the phone and once you auto-renew, you are stuck doing it forever as it is impossible to stop this online and once again almost IMPOSSIBLE to speak to a human on the phone. ..View less

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Cinch Home Services
Cinch Home Services
On Jun 04, 2020

The company has responded to the customer through the CRP system.

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Rachid Mehdaova, Tampa, FL

On Apr 02, 2020

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This is the worst company you will ever deal with. They have been giving me the run around for 3 month about fixing my fridge. I have been a customer for more than 4 years paying my fees on automatic deduction. My fridge had an issue for 3 months now and they have yet to fix it or replace it after more that 10 call and 5 tech visits to my house. The techs believe the fridge is not repairable and Tota ..Read Full Review

This is the worst company you will ever deal with. They have been giving me the run around for 3 month about fixing my fridge. I have been a customer for more than 4 years paying my fees on automatic deduction. My fridge had an issue for 3 months now and they have yet to fix it or replace it after more that 10 call and 5 tech visits to my house. The techs believe the fridge is not repairable and Total Protect/Cinch Home people keeping playing the delay game hoping I give up. They work hard to get out of their contractual obligation. Be careful as you consider them for warranty for your home. They will not honor their end of the deal if your appliance is not repairable. I have been in this fight for 3 months and I have yet to get my issue resolved. I would give them ZERO star if that was an option. My next step is legal action against this company for breach of contract. Rachid Mehdaova ..View less

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Response
Cinch Home Services
Cinch Home Services
On Jun 04, 2020

The company has responded to the customer through the CRP system.

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