Deon Ridgell
On Jul 06, 2020
I switched to Total Protect from American Home Shield as it was advertised by my mortgage company as a great home warranty company. My ac went out right before Total Protect became active. I put in a claim with Total Protect and the technician determined a part would need to be replaced. The replacement of this part was determined to be preexisting and the claim was denied. Although they advertise coveri ..Read Full Review
I switched to Total Protect from American Home Shield as it was advertised by my mortgage company as a great home warranty company. My ac went out right before Total Protect became active. I put in a claim with Total Protect and the technician determined a part would need to be replaced. The replacement of this part was determined to be preexisting and the claim was denied. Although they advertise covering preexisting conditions apparently that advertisement is false. I will switch back to American Home Shield if this does not get resolved soon. Never had any problems with American Home Shield. ..View less
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T Holmes, Tappahannock, VA
On Jun 11, 2020
By far the worst company I’ve every dealt with. I live in a rural area and they do have any technicians that service my area. Why offer services in my area if you don’t service the area? I’ve been trying to get some plumbing issues fixed for about 6 plus months now and still no help. Currently looking for new home warranty and now I’m left with paying out of pocket with no gua ..Read Full Review
By far the worst company I’ve every dealt with. I live in a rural area and they do have any technicians that service my area. Why offer services in my area if you don’t service the area? I’ve been trying to get some plumbing issues fixed for about 6 plus months now and still no help. Currently looking for new home warranty and now I’m left with paying out of pocket with no guarantee of getting reimbursed. Complete waste of time. ..View less
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Paulette, Phoenix, AZ
On Jun 04, 2020
the claim under total protection for my air conditioner when real smooth and the contractor or repair person was very professional and I also needed a electrical repair and that was also well done. I have had not issues with the company. I have been with them for going on 12 years.
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anna, Charlottesville, VA
On Jun 03, 2020
This is the worst company. I am having the same experience as the above reviewer. I have been waiting at least 8 weeks for my washer to be fixed. The repair people say that the washer cannot be repaired but I also think Cinch is trying to get me to wait it out. It is next to impossible to talk to a human on the phone and once you auto-renew, you are stuck doing it forever as it is impossible to stop ..Read Full Review
This is the worst company. I am having the same experience as the above reviewer. I have been waiting at least 8 weeks for my washer to be fixed. The repair people say that the washer cannot be repaired but I also think Cinch is trying to get me to wait it out. It is next to impossible to talk to a human on the phone and once you auto-renew, you are stuck doing it forever as it is impossible to stop this online and once again almost IMPOSSIBLE to speak to a human on the phone. ..View less
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Rachid Mehdaova, Tampa, FL
On Apr 02, 2020
This is the worst company you will ever deal with. They have been giving me the run around for 3 month about fixing my fridge. I have been a customer for more than 4 years paying my fees on automatic deduction. My fridge had an issue for 3 months now and they have yet to fix it or replace it after more that 10 call and 5 tech visits to my house. The techs believe the fridge is not repairable and Tota ..Read Full Review
This is the worst company you will ever deal with. They have been giving me the run around for 3 month about fixing my fridge. I have been a customer for more than 4 years paying my fees on automatic deduction. My fridge had an issue for 3 months now and they have yet to fix it or replace it after more that 10 call and 5 tech visits to my house. The techs believe the fridge is not repairable and Total Protect/Cinch Home people keeping playing the delay game hoping I give up. They work hard to get out of their contractual obligation. Be careful as you consider them for warranty for your home. They will not honor their end of the deal if your appliance is not repairable. I have been in this fight for 3 months and I have yet to get my issue resolved. I would give them ZERO star if that was an option. My next step is legal action against this company for breach of contract. Rachid Mehdaova ..View less
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1 people found this review helpful
On Jul 07, 2020
The company has responded to the customer through the CRP system.