Cinch Home Services

Stanley Kerns, Redlands, CA

On May 06, 2021

I have used the my warranty for my washer, fridge and now my dishwasher and each time the cost as been minimal compared to direct contact with repair service. Communication is adequate yet I had to contact service to get information on the status of my repair. Over all happy with my warranty I have saved money and time.

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John Kocot, Montpelier, VA

On May 04, 2021

For the fourth time in my 5 1/2 years of being a Cinch customer, I have had to use my warranty coverage for a repair. I can't stress enough how fast and easy they make the claim process go. This last claim for my hot water heater repair was accepted, processed, and the repair completed, inside of 24 hours. And the plumbing company they sent was top shelf, 5 Stars! My annual rate they charge is, to me ..Read Full Review

For the fourth time in my 5 1/2 years of being a Cinch customer, I have had to use my warranty coverage for a repair. I can't stress enough how fast and easy they make the claim process go. This last claim for my hot water heater repair was accepted, processed, and the repair completed, inside of 24 hours. And the plumbing company they sent was top shelf, 5 Stars! My annual rate they charge is, to me , very fair, and no increase over those 5 1/2 yrs. Very, VERY satisfied with Cinch. Again, 5 Stars!! ..View less

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Jack Frankenburger, Bartow, FL

On May 03, 2021

The customer service agents are courteous and knowledgeable. They are professional. The repair people know a lot about the problems. The parts people can get the parts readily. This company is a big help. The ac supervisors need to think about replacement and not just to replace parts but to replace the system and not spending so much money on parts.

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Marilyn copper, Wichita, KS

On May 01, 2021

So far, no bad issues. Technician seems knowledgeable and takes care of problems fast. Pleasant. My one problem is trying to get on to ***** site at beginning. After I finally get on then it is not so bad. It is those robo talkers that ask questions. A person could handle it in half the time.

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Maureen Therese Crain, Lees Summit, MO

On May 01, 2021

Very pleased with technicians from Cinch Home Services, who repaired my dryer. Working well and doesn't sound like a threshing machine. They were very proficient, friendly and knew their job and left everything as they found it. Very satisfied except for long wait for parts and that wasn’t their fault.

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Gary R Peek, Greenwood, AR

On May 01, 2021

I was truly impressed on how fast they set up an appointment for us and for sending a Technician that explained everything he will have to accomplish to get our Refrigerator operational again. I’m sincerely happy we are covered by this warranty.

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George Ramirez, Denver, CO

On Apr 30, 2021

Excellent service. Great communication on arrival times and service s. Tech was very helpful on hints to keep appliances operating. Super nice people. Recommend warranty service. Called ahead. Han masked covering. Left work areas cleaned up. Explained all documentation.

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Mana rose, Marathon, FL

On Mar 20, 2021

Awful. They just took over hms which had for years. They were wonderful. Always paid within a month if it was out my pocket. This cinch I gave 100 in dec for work. Couldn’t find any one so I cancel order. It’s now mid March. 5 phone calls later I’m still waiting on my 100 which I sent immediately as they ask before they even looked for me. Would never go back. Do not use. Then w ..Read Full Review

Awful. They just took over hms which had for years. They were wonderful. Always paid within a month if it was out my pocket. This cinch I gave 100 in dec for work. Couldn’t find any one so I cancel order. It’s now mid March. 5 phone calls later I’m still waiting on my 100 which I sent immediately as they ask before they even looked for me. Would never go back. Do not use. Then while they looked for me that took 2 weeks then they had to find out what to do since there was no one in my area that was another week. So 3 weeks no washer while I waited for answers and work. ..View less

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Response

Cinch Home Services
On Mar 20, 2021

The company has responded to the customer through the CRP system.

Joseph Sason , Vacaville, CA

On Mar 11, 2021

In dec 2020 we called Sears for a leaking dishwasher. A technician came and said it was the heater and ordered one after 2 weeks we got the heater but another technician came and said it was the copper pipe and was not covered. We ended up buying a new dishwasher. The technician signed us up for a warranty service. They don’t know what is covered and not. I am planning to cancel it. Waste of money.

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Response

Cinch Home Services
On Mar 11, 2021

Joseph - Please know that we recognize it can be an upsetting experience to learn that an item may not be addressed by the home protection agreement. It is very important to us that our customers are educated on the coverage they retain, and are sent a copy of their contract within the first thirty days before the warranty goes into effect. We hope you reconsider and continue to be one of our valu ..Read Full Review

Joseph - Please know that we recognize it can be an upsetting experience to learn that an item may not be addressed by the home protection agreement. It is very important to us that our customers are educated on the coverage they retain, and are sent a copy of their contract within the first thirty days before the warranty goes into effect. We hope you reconsider and continue to be one of our valued members. - Austin ..View less

Steve, Newalla, OK

On Jan 24, 2021

We have been a member of the home warranty for a over a year now. Never thought of using the warranty plan for our appliances, it just never crossed our minds. Our hot water tank in the garage went out of course, it wasn't covered in our plan, of course, we shucked out a pretty big dollar for it and 2 weeks later, our furnace went out. So, for the first time we used the home warranty, paid our deducti ..Read Full Review

We have been a member of the home warranty for a over a year now. Never thought of using the warranty plan for our appliances, it just never crossed our minds. Our hot water tank in the garage went out of course, it wasn't covered in our plan, of course, we shucked out a pretty big dollar for it and 2 weeks later, our furnace went out. So, for the first time we used the home warranty, paid our deductible, the home warranty sent a heat & air company to use, made the appointment and that was it. The Air & Heat guy had a tough time figuring out the issue, through parts at the furnace until it was fix, a couple of days but it is fixed and running great. No more money beside my deductible. GREAT! I and so glad we have this protection plan and will use it again if need be. ..View less

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Response

Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

Lynne Naylor, Lawndale, CA

On Jan 22, 2021

In Dec 2020 I submitted a request for my built-in dishwasher to be repaired. Three times the appointment was changed. Finally in January 2021 I contacted Cinch and reminded them that my policy guaranteed replacement if the appliance couldn't be fixed. I am still waiting for the repaired machine or the new replacement. Worst warranty service ever.

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Response

Cinch Home Services
On Jan 27, 2021

Lynne - As we strive to provide our customers with superior customer service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to ensure your claim is being handled properly and your dishwasher is repaired promptly. If you would like my teams assistance, please respond with your full property ..Read Full Review

Lynne - As we strive to provide our customers with superior customer service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to ensure your claim is being handled properly and your dishwasher is repaired promptly. If you would like my teams assistance, please respond with your full property address so we can locate your account and reach out to you personally. Sincerely, Austin ..View less

Nye Ogle, Smithfield, VA

On Jan 21, 2021

Service repair personnel were great. Only issue was parts were not delivered as ordered by the repair man so there was a month delay. Again the service personnel we’re very respectful and apologetic that the correct parts were not ordered

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Response

Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

Marcella Rominiecki Santana, Philadelphia, PA

On Jan 21, 2021

I would rather the plan replace the appliance with the same brand/model, but I appreciate the ability to pay the difference and obtain the model of my choosing via the maintenance company. Cinch has given me peace of mind during one of the most challenging and chaotic years of my life, of all of our lives (pandemic, health issues, loss of income, several needed repairs, social and political upheaval, an ..Read Full Review

I would rather the plan replace the appliance with the same brand/model, but I appreciate the ability to pay the difference and obtain the model of my choosing via the maintenance company. Cinch has given me peace of mind during one of the most challenging and chaotic years of my life, of all of our lives (pandemic, health issues, loss of income, several needed repairs, social and political upheaval, and so on). As long as Cinch doesn't cancel my policy, just for having one year in which I required multiply services, I will remain a loyal and grateful subscriber :). ..View less

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Response

Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

Doug Bearden, Hurst, TX

On Jan 21, 2021

Have had 2 different repairs and both times they had part needed on van and repaired in a very short time. Very knowledgeable repair tech,repaired my gas oven and second time my over the stovr microwave.

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Response

Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

Lucy Watkins, Hartselle, AL

On Dec 16, 2020

I have had to send Cinch a repair request 3 times in less than a year, for my washer( bearings went out), my A.C.( needed freon) , and my hot water heater ( leaked). All three times I received quick and professional service, and all were fixed or replaced much faster than I expected.. I am very pleased with them and would recommend them to anyone.

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Response

Cinch Home Services
On Dec 17, 2020

Lucy, We aim for our claims process to be quick and simple, and we’re committed to being available 24 hours a day to answer any questions you may have.  We are happy to hear you’ve had an excellent experience, and hope to have you as our customer for many years to come. Have a great day! - Austin

Norma Dillard, Sioux City, IA

On Dec 14, 2020

Took a while to get a hold of them to get them to schedule. But once ******** was chosen as the repair company, they did a phenomenal job. Great installation of water heater and cleaned up after themselves. My husband was in the hospital and I was able to have hot water. Really grateful!

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Response

Cinch Home Services
On Dec 17, 2020

Norma - Our customers are our top priority and we are here to help provide a peace of mind. We try our best to provide quick and reliable service and are pleased to hear that this has been your experience. Sincerely, Austin

Glenn Adams, Palm Harbor, FL

On Dec 10, 2020

A technician was at my house 2 weeks ago. We do not have heat. We are suffering as we have been experiencing weather temperatures in the 40's. The Cinch Home Services customer representatives tell me the parts are still on order. Six days ago a representative told me they moved the order to a "Rush" status. After numerous attempts I can't get a supervisor on the telephone. G Adams

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Response

Cinch Home Services
On Dec 18, 2020

Glenn - We appreciate your valuable feedback and understand the need of having heating during the winter. My team would like to help expedite a resolution. Please respond with your full property address and my team will follow up with you personally to address your concerns. Respectfully, Austin

John, Kaneohe, HI

On Dec 08, 2020

My experience was so bad that I have already canceled. I gave a one star rating due the toll free personnel were good except for the agent who I originally spoke to told me I could cancel at anytime and I was charged $ 125.00 to cancel

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Response

Cinch Home Services
On Dec 18, 2020

John, We're disappointed to learn this has been your experience and you were provided with erroneous information. As with all warranties, specific details regarding prematurely cancelling your Agreement with us is detailed within the terms and conditions of your policy. If you would like to speak with our Membership team, please respond with your full property address so we can locate your account ..Read Full Review

John, We're disappointed to learn this has been your experience and you were provided with erroneous information. As with all warranties, specific details regarding prematurely cancelling your Agreement with us is detailed within the terms and conditions of your policy. If you would like to speak with our Membership team, please respond with your full property address so we can locate your account. Respectfully, Austin ..View less

Diane Lamacki, East Moline, IL

On Dec 08, 2020

Nothing we inquire about is covered. Latest call regarding furnace, we were told Sears had no repair companies available in our area. Had to pay $100 fee to find that out. Would like the $100 refunded since we had to call, schedule and pay full price for the service call. All Sears did was decline the inquiry. Rating below for quality of repair and repair was for the heating company, not Sears.

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Response

Cinch Home Services
On Dec 08, 2020

The company has responded to the customer through the CRP system.

Barry Waller, Whitesburg, GA

On Dec 05, 2020

Stay away from this company at all costs! I have had the same issue with my dishwasher not draining properly for over a year. After several failed attempts to repair it, they will not replace it. Total scam!!

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Response

Cinch Home Services
On Dec 18, 2020

Barry - As we strive to provide our customers with superior service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to address your concerns and see how we can reach a resolution. Please respond with your full property address so my team can locate your account and reach out to you directly. ..Read Full Review

Barry - As we strive to provide our customers with superior service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to address your concerns and see how we can reach a resolution. Please respond with your full property address so my team can locate your account and reach out to you directly. - Austin ..View less