Alissa Guest, Clayton, NC
On Sep 29, 2020
Do NOT work with Cinche. I would highly suggest finding a different company to handle your home warranty needs. Cinche home warranty has been the worst company our family has ever worked with. On multiple occasions, Cinche has proved that the customer is not valued but nothing has been worse than when our AC went out in the midst of an extreme heat advisory while having just delivered a newborn baby. The ..Read Full Review
Do NOT work with Cinche. I would highly suggest finding a different company to handle your home warranty needs. Cinche home warranty has been the worst company our family has ever worked with. On multiple occasions, Cinche has proved that the customer is not valued but nothing has been worse than when our AC went out in the midst of an extreme heat advisory while having just delivered a newborn baby. They labeled the issues as a "medical emergency" but it was by no means treated as such. They never returned our calls or emails and then when we finally threatened to sue the company did they email us to say our unit was going to be replaced. We still consider taking legal action because it took over a month to fix the AC while caring for a newborn and toddler and they disrepected our time and wellbeing. On top of all of that, the heating elements were never installed in the new unit and we still have to go through Cinche to have those installed but once again, not a single return call when requesting that be approved! The company approved to reimburse us for a window unit but refused to reimburse us the full amount stating the max they could give us was $350 even though the company offered $1200 to relodge us in a hotel while we waited for the AC to be repaired (which wasn't a adequate solution due to COVID, having a newborn, and having a dog). We are highly disappointed and plan to cancel our business with Cinche as soon as the heating elements are installed and also plan to speak with legal counsel on the matter. ..View less
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Deon Ridgell
On Jul 06, 2020
I switched to Total Protect from American Home Shield as it was advertised by my mortgage company as a great home warranty company. My ac went out right before Total Protect became active. I put in a claim with Total Protect and the technician determined a part would need to be replaced. The replacement of this part was determined to be preexisting and the claim was denied. Although they advertise coveri ..Read Full Review
I switched to Total Protect from American Home Shield as it was advertised by my mortgage company as a great home warranty company. My ac went out right before Total Protect became active. I put in a claim with Total Protect and the technician determined a part would need to be replaced. The replacement of this part was determined to be preexisting and the claim was denied. Although they advertise covering preexisting conditions apparently that advertisement is false. I will switch back to American Home Shield if this does not get resolved soon. Never had any problems with American Home Shield. ..View less
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T Holmes, Tappahannock, VA
On Jun 11, 2020
By far the worst company I’ve every dealt with. I live in a rural area and they do have any technicians that service my area. Why offer services in my area if you don’t service the area? I’ve been trying to get some plumbing issues fixed for about 6 plus months now and still no help. Currently looking for new home warranty and now I’m left with paying out of pocket with no gua ..Read Full Review
By far the worst company I’ve every dealt with. I live in a rural area and they do have any technicians that service my area. Why offer services in my area if you don’t service the area? I’ve been trying to get some plumbing issues fixed for about 6 plus months now and still no help. Currently looking for new home warranty and now I’m left with paying out of pocket with no guarantee of getting reimbursed. Complete waste of time. ..View less
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Paulette, Phoenix, AZ
On Jun 04, 2020
the claim under total protection for my air conditioner when real smooth and the contractor or repair person was very professional and I also needed a electrical repair and that was also well done. I have had not issues with the company. I have been with them for going on 12 years.
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anna, Charlottesville, VA
On Jun 03, 2020
This is the worst company. I am having the same experience as the above reviewer. I have been waiting at least 8 weeks for my washer to be fixed. The repair people say that the washer cannot be repaired but I also think Cinch is trying to get me to wait it out. It is next to impossible to talk to a human on the phone and once you auto-renew, you are stuck doing it forever as it is impossible to stop ..Read Full Review
This is the worst company. I am having the same experience as the above reviewer. I have been waiting at least 8 weeks for my washer to be fixed. The repair people say that the washer cannot be repaired but I also think Cinch is trying to get me to wait it out. It is next to impossible to talk to a human on the phone and once you auto-renew, you are stuck doing it forever as it is impossible to stop this online and once again almost IMPOSSIBLE to speak to a human on the phone. ..View less
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Rachid Mehdaova, Tampa, FL
On Apr 02, 2020
This is the worst company you will ever deal with. They have been giving me the run around for 3 month about fixing my fridge. I have been a customer for more than 4 years paying my fees on automatic deduction. My fridge had an issue for 3 months now and they have yet to fix it or replace it after more that 10 call and 5 tech visits to my house. The techs believe the fridge is not repairable and Tota ..Read Full Review
This is the worst company you will ever deal with. They have been giving me the run around for 3 month about fixing my fridge. I have been a customer for more than 4 years paying my fees on automatic deduction. My fridge had an issue for 3 months now and they have yet to fix it or replace it after more that 10 call and 5 tech visits to my house. The techs believe the fridge is not repairable and Total Protect/Cinch Home people keeping playing the delay game hoping I give up. They work hard to get out of their contractual obligation. Be careful as you consider them for warranty for your home. They will not honor their end of the deal if your appliance is not repairable. I have been in this fight for 3 months and I have yet to get my issue resolved. I would give them ZERO star if that was an option. My next step is legal action against this company for breach of contract. Rachid Mehdaova ..View less
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1 people found this review helpful
On Sep 29, 2020
Dear Alissa, I am disappointed to hear you have had such lengthy delays with your A/C claim, and sincerely apologize for the poor service you have received. The service you've received is definitely not the level of service we aim to provide. We appreciate your feedback and will give it to the organization in an effort to improve our customer experiences and on our process and procedures. We regre ..Read Full Review
Dear Alissa, I am disappointed to hear you have had such lengthy delays with your A/C claim, and sincerely apologize for the poor service you have received. The service you've received is definitely not the level of service we aim to provide. We appreciate your feedback and will give it to the organization in an effort to improve our customer experiences and on our process and procedures. We regret this experience has caused you to cancel your policy with Cinch. Sincerely, Austin ..View less