Keshia Ealy, Wylie, TX

On Jan 06, 2022

I was assigned Cinch Fixd per my Sears Home Warranty company. I am advising anyone seeking services to steer clear of Cinch Fixd. I was advised after getting approval for a water heater replacement that I would be charged an additional $90 for an additional technician. The agent advised the service would require 2 technicians and I have to cover it. This is very poor business. I was also advised there w ..Read Full Review

I was assigned Cinch Fixd per my Sears Home Warranty company. I am advising anyone seeking services to steer clear of Cinch Fixd. I was advised after getting approval for a water heater replacement that I would be charged an additional $90 for an additional technician. The agent advised the service would require 2 technicians and I have to cover it. This is very poor business. I was also advised there would be a permit that has to be pulled by my city and I would be charged an additional $125. I reached out to the city to verify and was told I could actually pull the permit myself and it is only $50 if they pull it or if I pull it. I advised Cinch Fixd I would be happy to do it and per R*** it would not be allowed. I am reaching out to my warranty company to assist. Please watch yourself with this company. They are a rip off. ..View less

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Marsha, Oklahoma City, OK

On Nov 20, 2021

We started the process of getting our washer repaired on October 18, 2021 (over one month ago). We have had 3 different technicians come out, with each ordering different parts because the previous one (s) didn’t know the real problem! We have, at this date, 4 parts on our kitchen table that have not been used. Also, while examining our washer, the second technician cracked the front cover over ..Read Full Review

We started the process of getting our washer repaired on October 18, 2021 (over one month ago). We have had 3 different technicians come out, with each ordering different parts because the previous one (s) didn’t know the real problem! We have, at this date, 4 parts on our kitchen table that have not been used. Also, while examining our washer, the second technician cracked the front cover over the internal parts, which means another ordered. My husband just a text that Cinch has 3 more parts. When we have requested that a manager talk to us, we have been denied that option (who did you contract to run your customer service?). Frankly, I am at a loss. They would have saved a lot of money if they had just bought us a new washer. Plus, I’m tired of going to the laundromat! I will leave one star, but only because it won’t submit my form for no stars. ..View less

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Response

Cinch Home Services
On Nov 22, 2021

Marsha - We're disappointed to learn this has been your experience and my team would like to review your claim follow up personally. Please reply with your full property address so we can locate your account and reach out directly to address your concerns. Sincerely, Austin

Response

Marsha
On Nov 23, 2021

Wendi Stapleton, Garner, NC

On Nov 11, 2021

My last home warranty claim with Cinch was for a broken coil in our downstairs A/C unit - it took over 2 months for the service to be completed. I tried to put in another request this week for a refrigerator repair and the earliest service appointment was over 3 weeks out. I went ahead and scheduled another service tech on my own and they were here in 2 days. I believe this is their tactic to see if y ..Read Full Review

My last home warranty claim with Cinch was for a broken coil in our downstairs A/C unit - it took over 2 months for the service to be completed. I tried to put in another request this week for a refrigerator repair and the earliest service appointment was over 3 weeks out. I went ahead and scheduled another service tech on my own and they were here in 2 days. I believe this is their tactic to see if you will just take things into your own hands by delaying service for weeks. I know there is a shortage of technicians and parts but they will not allow you to submit the bill back to them if you don't go through their process. Extremely disappointing and poor customer service. The customer service reps are nice but provide no help. ..View less

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Response

Cinch Home Services
On Dec 15, 2021

The company has responded to the customer through the CRP system.

Syedur Chowdhury, New Hyde Park, NY

On Oct 31, 2021

I am with this home service for more than one and half year. This year on Memorial Day weekend found central air conditioner was not working. After few weeks they sent technicians to solve the problem. Those technicians failed. Then Cinch instructed me to call the manufacturer of the unit. They found wrongdoing by the previous technicians and Cinch declined to pay their visit and job assignment. I didn&r ..Read Full Review

I am with this home service for more than one and half year. This year on Memorial Day weekend found central air conditioner was not working. After few weeks they sent technicians to solve the problem. Those technicians failed. Then Cinch instructed me to call the manufacturer of the unit. They found wrongdoing by the previous technicians and Cinch declined to pay their visit and job assignment. I didn’t have air conditioner during summer when temperature was more than 90 degree Fahrenheit. Now during cold I don’t have heat (the unit is combined air conditioner and furnace). Now I am with the better business bureau. Waiting and suffering from the negligence by this home service company. If there were options of giving minus star, I would give them minus 5 star. ..View less

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Response

Cinch Home Services
On Dec 15, 2021

Dear Syedur, We are committed to assigning trusted technicians to meet your needs and provide a hassle-free customer experience and we are disappointed to learn we did not meet our goal. We appreciate you bringing this to our attention as it will allow us to re-evaluate the vendor in question. We've located your account and see that since this review a member of our Better Business Bureau team fol ..Read Full Review

Dear Syedur, We are committed to assigning trusted technicians to meet your needs and provide a hassle-free customer experience and we are disappointed to learn we did not meet our goal. We appreciate you bringing this to our attention as it will allow us to re-evaluate the vendor in question. We've located your account and see that since this review a member of our Better Business Bureau team followed up and was able to provide an amicable resolution. Respectfully, Austin ..View less

Jill Hardy, Raymond, ME

On Oct 13, 2021

I called for service on my refrigerator 9/10/21 (paid $75 deductible). A technician came that evening and said he could get the part by 9/14/21. Since then after multiple phone calls with promises of service I have not had use of my refrigerator since and its now 10/12/21. In the meantime I called another appliance technician 3 days ago who is coming today to do the repair (estimate $445). This comp ..Read Full Review

I called for service on my refrigerator 9/10/21 (paid $75 deductible). A technician came that evening and said he could get the part by 9/14/21. Since then after multiple phone calls with promises of service I have not had use of my refrigerator since and its now 10/12/21. In the meantime I called another appliance technician 3 days ago who is coming today to do the repair (estimate $445). This company refuses to reimburse me for either the cost of the repair or what their usual and customery cost would be. To date I have paid $1800 over 3 yrs for this warranty. I should say that they texted that I would get a concierge call x2 to assist with this matter but to date no calls. I'm going ahead with the repair today as I've reached the end of my rope. I plan to call Better Business Bureau to hopefully prevent others from getting burned. Rating 0 ..View less

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Response

Cinch Home Services
On Oct 13, 2021

Dear Jill, We’re sorry to hear we have not satisfied your home warranty needs. We aim to provide fast and efficient claim resolutions and regret this was not your experience. We’d like to investigate this further to ensure you are receiving the full benefit of your home protection plan. Please respond with your full property address and once reviewed, our team will follow up personally to let ..Read Full Review

Dear Jill, We’re sorry to hear we have not satisfied your home warranty needs. We aim to provide fast and efficient claim resolutions and regret this was not your experience. We’d like to investigate this further to ensure you are receiving the full benefit of your home protection plan. Please respond with your full property address and once reviewed, our team will follow up personally to let you know how we can assist. Respectfully, Austin ..View less

Response

Jill Hardy
On Oct 13, 2021

Charlotte Hu, Mount Airy, MD

On Oct 12, 2021

The seller paid for a Cinch Home Warranty Plan at closing. We filed 3 complaints. Two for plumbing and 1 for appliance. The technician that arrived for the plumbing said Cinch refused to pay for services because it's a pre existing problem. So we had to pay him $480 for the plumbing. When I called Cinch they said we still had to pay them $200 deductible FOR DOING ABSOLUTELY NOTHING!!! That is insane. The ..Read Full Review

The seller paid for a Cinch Home Warranty Plan at closing. We filed 3 complaints. Two for plumbing and 1 for appliance. The technician that arrived for the plumbing said Cinch refused to pay for services because it's a pre existing problem. So we had to pay him $480 for the plumbing. When I called Cinch they said we still had to pay them $200 deductible FOR DOING ABSOLUTELY NOTHING!!! That is insane. The 3rd request was cancelled because we realized they wouldn't address the appliance so we paid out of pocket for a new refrigerator, but even tho it was cancelled they still took $100. This company is committing theft with a contract. ..View less

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Response

Charlotte Hu
On Oct 13, 2021

Response

Cinch Home Services
On Oct 13, 2021

Dear Charlotte - We regret to hear we did not meet your expectations and understand it can be frustrating to learn an item does not meet coverage qualifications. We've located your account and see that a member of our team has reached out to address your concerns. We appreciate the opportunity to review your complaint and address your concerns. Respectfully, Austin

Bryan O\'Neill, Fairfax, VA

On Oct 05, 2021

I spent four months dealing with Cinch for a non-functioning circuit panel, and Cinch was extremely slow in providing updates. I called many times and was very frustrated with Cinch's customer service where I was often told to call back later. In the end they refused to fix the panel despite me sending them a letter from a professional electrician stating that the panel is not only non-functioning but al ..Read Full Review

I spent four months dealing with Cinch for a non-functioning circuit panel, and Cinch was extremely slow in providing updates. I called many times and was very frustrated with Cinch's customer service where I was often told to call back later. In the end they refused to fix the panel despite me sending them a letter from a professional electrician stating that the panel is not only non-functioning but also a safety hazard. Don't waste your money on them. ..View less

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Response

Cinch Home Services
On Oct 05, 2021

Dear Bryan, We're disappointed to hear we did not meet your expectations. Please know that we recognize it can be a frustrating experience to learn that an item may not be addressed by the home protection agreement. It is very important to us that our customers are educated on the coverage they retain, and are sent a copy of their contract within the first thirty days before the warranty goes into ..Read Full Review

Dear Bryan, We're disappointed to hear we did not meet your expectations. Please know that we recognize it can be a frustrating experience to learn that an item may not be addressed by the home protection agreement. It is very important to us that our customers are educated on the coverage they retain, and are sent a copy of their contract within the first thirty days before the warranty goes into effect. We've located your account and see you have spoken with a member of our Escalations team who has thoroughly reviewed your complaint as well as a detailed look at the diagnosis. We regret the outcome of your claim could not be more favorable. Respectfully, Austin ..View less

Alyssa Vair, Lafayette, IN

On Sep 15, 2021

It's easier to take people's money when you go by so many names and no one knows who's in charge of the shady circus. Cinch..Crosscountry...US Bank...Total Protect .....one will say "Your contract was canceled in July, I show you owe nothing." ...while I one of the other companies turns you into collections without ever telling you you owed anything. Super shady company, and they will make y ..Read Full Review

It's easier to take people's money when you go by so many names and no one knows who's in charge of the shady circus. Cinch..Crosscountry...US Bank...Total Protect .....one will say "Your contract was canceled in July, I show you owe nothing." ...while I one of the other companies turns you into collections without ever telling you you owed anything. Super shady company, and they will make you fight for anything to be done right. If one of their crappy contractors ruins your house, you have to deal with calling the contractors insurance company on your own. These companies will not stand behind you. They will hide behind eachother. They are only there to give you a service call price and find a service man.....if he's a bad one, oh well , that's on you to clean up after. ..View less

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Response

Cinch Home Services
On Sep 16, 2021

Dear Alyssa - We're disappointed to hear you feel this way and appreciate you sharing your feedback here, on Facebook and Yelp. Our records indicate we have already escalated your concerns to an Account Services supervisor to review your concerns and follow up directly. We appreciate the opportunity to address your concerns. Respectfully, Austin

Response

Cinch Home Services
On Sep 16, 2021

The company has responded to the customer through the CRP system.

Rajkumar Iyer, Rockville, MD

On Sep 07, 2021

Just stay away from this company. It is just money, time & effort wasted down a clogged drain. For one they are very slow to respond with a repair fix and the technicians they send over have no clue as to the issue (probably are trying to learn on the job) leading to wasted time and heartburn. If only I could give them a negative rating, I would, but the least I can give them here is a 1*

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Response

Cinch Home Services
On Oct 06, 2021

Dear Rajkumar -We're disappointed to hear you feel this way. We've located your account and see that you have since cancelled your claim and have received your deductible refund. All of our providers are licensed and insured, and qualified for the work which they are assigned. We review and monitor our providers reviews, but do not solely base our decisions on online reviews. We conduct surveys wi ..Read Full Review

Dear Rajkumar -We're disappointed to hear you feel this way. We've located your account and see that you have since cancelled your claim and have received your deductible refund. All of our providers are licensed and insured, and qualified for the work which they are assigned. We review and monitor our providers reviews, but do not solely base our decisions on online reviews. We conduct surveys with our customers and the highest ranked vendors are assigned for service with regards to availability, and we guarantee their work for 180 days. Hope this information is helpful. Sincerely, Austin ..View less

Deborah, Bloomfield Hills, MI

On Jul 19, 2021

I had this company for about 6 months. I needed a plumber because half our house wasn't working. It took them 2 weeks before they got someone over and he was incompetent. The vent to clean out the drain was on the roof and it was excluded. They could have pulled the toilet but said that wasn't covered either, even though it was not in the contract. So I paid a $100 to wait for 2 weeks and had to hire my ..Read Full Review

I had this company for about 6 months. I needed a plumber because half our house wasn't working. It took them 2 weeks before they got someone over and he was incompetent. The vent to clean out the drain was on the roof and it was excluded. They could have pulled the toilet but said that wasn't covered either, even though it was not in the contract. So I paid a $100 to wait for 2 weeks and had to hire my own plumber and pay another $350. What a waste. ..View less

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Response

Cinch Home Services
On Jul 27, 2021

Dear Deborah - We’re disappointed to hear that you are unsatisfied with your claim experience so far. As with all warranties, there are certain terms and conditions related to servicing the items in your home. We understand it can be frustrating to learn a claim does not meet the requirements to be eligible for coverage and my team will be glad to review your claim to ensure the correct claim de ..Read Full Review

Dear Deborah - We’re disappointed to hear that you are unsatisfied with your claim experience so far. As with all warranties, there are certain terms and conditions related to servicing the items in your home. We understand it can be frustrating to learn a claim does not meet the requirements to be eligible for coverage and my team will be glad to review your claim to ensure the correct claim decision was made. Please reply with your full property address so we can locate your account. Respectfully, Austin ..View less

Darren S, Henderson, NV

On Jun 02, 2021

This company was beyond awful. They sell a great sounding "plan" and all these add-ons to cover appliances, pool equipment, and other optionals and make it sound easy to file claims online. We paid over $860 in service fees before we had to file our first claim. On our first service call they sent a technician who did not know the equipment at all. He blamed "maybe the circuit board&quo ..Read Full Review

This company was beyond awful. They sell a great sounding "plan" and all these add-ons to cover appliances, pool equipment, and other optionals and make it sound easy to file claims online. We paid over $860 in service fees before we had to file our first claim. On our first service call they sent a technician who did not know the equipment at all. He blamed "maybe the circuit board", "maybe the pump". We asked how much it would be to fix and said we'd be happy to just pay to get it fixed, but he said he had to send a report back to Cinch first and that they'd call us back. The technician said the dishwasher was cheap crap from China and told us we should buy a new unit. Surprise, surprise, Cinch never called or emailed. Instead, they simply marked our claim online as "Completed" with no explanation. We noticed this, so we called them to ask what happened. The phone rep said they would have to file something and get back to us. A couple days later they emailed to say they denied our claim (but still charged us $100 for the guy to come out) because the dishwasher broke due to "calcium buildup" and lack of proper maintenance. We disputed the claim with Cinch, which they sat on for an additional few days, and then emailed again that they would not look into it further. Based on the reviews here and elsewhere, this seems their entire strategy - send incompetent technicians, teach them to blame the customer for lack of maintenance, and then ignore or deny claims/complaints. They even reply to your complaints from an email address which you can't respond to to follow up! We ended up calling GE directly and the technician arrived within 4 hours and had the unit fixed within an hour. It turned out to be a part jammed in the motor, the motor wasn't even broken. It was NOT calcium build up and there was nothing wrong with the unit! He fixed it and all was well - and it was less than $250 vs. the $860 we had paid Cinch thus far. So basically, Cinch stalls as long as possible after denying your claim so you just give up and pay to get it fixed yourself. Complete waste of money. Steer clear. ..View less

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Response

Cinch Home Services
On Jun 23, 2021

Dear Darren - We are sorry to hear that this has been your experience. Our customers are our top priority, and we would like to have one of our agents reach out to you personally. Please respond with your full property address, and we’ll reach out to you directly. Sincerely, Austin

Bruce B, Canton, GA

On May 24, 2021

I recommend Cinch Home Services warranty company to everyone including family and friends. They handled our refrigerator problem promptly and completely with zero hassle for us. A good value for the money.

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Response

Cinch Home Services
On Jun 23, 2021

Dear Bruce, We appreciate you recommending Cinch to your friends and family! We aim to provide prompt and swift service, and we're delighted to hear we met our goal! Thanks for sharing your refrigerator claim experience with others. Sincerely, Austin

Response

Cinch Home Services
On Jun 23, 2021

The company has responded to the customer through the CRP system.

Lacreisha Barker, Athens, AL

On May 23, 2021

Terrible delays without notifying me can’t find contractor n timely manner so had to go out network but didn’t refund my deductible payment like they say they would but had to get my credit card company to resolve my the payment! Took off my job for service but no show to my home! So avoid this company for coverage and piece of mind of being stressed! Terrible communication

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Response

Cinch Home Services
On Jun 23, 2021

Dear Lacreisha - We regret to hear the contract did not show up for your scheduled appointment. Our service providers are a representation of our company, and we are sorry for any inconvenience caused. My team would like to follow up personally and address your concerns. Please respond with your full property address, and a member of our team will review your account and follow up with you directl ..Read Full Review

Dear Lacreisha - We regret to hear the contract did not show up for your scheduled appointment. Our service providers are a representation of our company, and we are sorry for any inconvenience caused. My team would like to follow up personally and address your concerns. Please respond with your full property address, and a member of our team will review your account and follow up with you directly. Sincerely, Austin ..View less

Response

Cinch Home Services
On Jun 23, 2021

The company has responded to the customer through the CRP system.

Sam Nkrumah , Dover, DE

On May 21, 2021

There were swift in their response when called. The agent was courteous and knowledgeable. The repair work done was apt and claim and settlement was done smoothly. I will recommend them anytime to friend or family members.

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Cinch Home Services
On Jun 23, 2021

Dear Sam - We are delighted to hear this was your claim experience! We aim to be there in your time of needs and we're pleased to hear we met our goal and appreciate your recommendation! Sincerely, Austin

Response

Cinch Home Services
On Jun 23, 2021

The company has responded to the customer through the CRP system.

VERONICA BOMMARITO, Garnet Valley, PA

On May 17, 2021

CALLED FOR REPAIR ON MY LARGE CAPACITY DRYER UNDER MY SEARS HOME WARRANTY. THE SERVICE TECH SAID THEY MIGHT HAVE TO REPLACE IT IF THE PARTS COULD NOT BE FOUND. A COUPLE WEEKS LATER THEY SENT ME AN E MAIL ADVISING OF THE REPLACEMENT OR PAYMENT SO I COULD REPLACE IT MYSELF. THEY WERE VERY COURTEOUS AND THE CUSTOMER SERVICE PERSON I SPOKE WITH WAS VERY KNOWLEDGEABLE. THIS WAS WELL WORTH THE COST OF THE ..Read Full Review

CALLED FOR REPAIR ON MY LARGE CAPACITY DRYER UNDER MY SEARS HOME WARRANTY. THE SERVICE TECH SAID THEY MIGHT HAVE TO REPLACE IT IF THE PARTS COULD NOT BE FOUND. A COUPLE WEEKS LATER THEY SENT ME AN E MAIL ADVISING OF THE REPLACEMENT OR PAYMENT SO I COULD REPLACE IT MYSELF. THEY WERE VERY COURTEOUS AND THE CUSTOMER SERVICE PERSON I SPOKE WITH WAS VERY KNOWLEDGEABLE. THIS WAS WELL WORTH THE COST OF THE WARRANTY. ..View less

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Response

Cinch Home Services
On May 20, 2021

Veronica, Thank you for taking the time to provide us with this feedback. We are thankful that we are able to be there to make your life a little easier and provide some peace of mind. We look forward to many more years of partnership! Sincerely, Austin

Response

Cinch Home Services
On May 20, 2021

The company has responded to the customer through the CRP system.

Stanley Kerns, Redlands, CA

On May 06, 2021

I have used the my warranty for my washer, fridge and now my dishwasher and each time the cost as been minimal compared to direct contact with repair service. Communication is adequate yet I had to contact service to get information on the status of my repair. Over all happy with my warranty I have saved money and time.

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Cinch Home Services
On May 20, 2021

Stanley - Our goal is to make managing home repairs easy, and we’re delighted to hear that you’ve had a pleasant experience. We hope to have you as our customer for many years to come! Sincerely, Austin

Response

Cinch Home Services
On May 20, 2021

The company has responded to the customer through the CRP system.

John Kocot, Montpelier, VA

On May 04, 2021

For the fourth time in my 5 1/2 years of being a Cinch customer, I have had to use my warranty coverage for a repair. I can't stress enough how fast and easy they make the claim process go. This last claim for my hot water heater repair was accepted, processed, and the repair completed, inside of 24 hours. And the plumbing company they sent was top shelf, 5 Stars! My annual rate they charge is, to me ..Read Full Review

For the fourth time in my 5 1/2 years of being a Cinch customer, I have had to use my warranty coverage for a repair. I can't stress enough how fast and easy they make the claim process go. This last claim for my hot water heater repair was accepted, processed, and the repair completed, inside of 24 hours. And the plumbing company they sent was top shelf, 5 Stars! My annual rate they charge is, to me , very fair, and no increase over those 5 1/2 yrs. Very, VERY satisfied with Cinch. Again, 5 Stars!! ..View less

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Response

Cinch Home Services
On May 20, 2021

John, We are delighted to hear we provided you with a quick and easy claim experience during your first time using your Cinch warranty! We appreciate your 5 1/2 years of dedication to Cinch and we hope to continue satisfying your home warranty needs for many years to come! Sincerely, Austin

Response

Cinch Home Services
On May 20, 2021

The company has responded to the customer through the CRP system.

Jack Frankenburger, Bartow, FL

On May 03, 2021

The customer service agents are courteous and knowledgeable. They are professional. The repair people know a lot about the problems. The parts people can get the parts readily. This company is a big help. The ac supervisors need to think about replacement and not just to replace parts but to replace the system and not spending so much money on parts.

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Response

Cinch Home Services
On May 20, 2021

Jack - We are committed to assigning trusted technicians to meet your needs and provide a hassle-free customer experience. Our providers are here to help resolve your claims and we're pleased to hear we've met your expectations! We appreciate your feedback! - Austin

Marilyn copper, Wichita, KS

On May 01, 2021

So far, no bad issues. Technician seems knowledgeable and takes care of problems fast. Pleasant. My one problem is trying to get on to ***** site at beginning. After I finally get on then it is not so bad. It is those robo talkers that ask questions. A person could handle it in half the time.

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Response

Cinch Home Services
On May 20, 2021

Marilyn - We’re disappointed to hear that you experienced problems with our automated system. We are always working to improve our customer experience and we appreciate you taking the time to provide this feedback. We are glad to hear you were provided with excellent technicians to service your claims. Have a great day! - Austin

Maureen Therese Crain, Lees Summit, MO

On May 01, 2021

Very pleased with technicians from Cinch Home Services, who repaired my dryer. Working well and doesn't sound like a threshing machine. They were very proficient, friendly and knew their job and left everything as they found it. Very satisfied except for long wait for parts and that wasn’t their fault.

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Response

Cinch Home Services
On May 20, 2021

Maureen, We appreciate you taking the time to let us know about your experience. Our goal is to ensure we are able to assign the right technician in your time of need, and are glad to know that everything was taken care of in a satisfactory manner. Thank you for being a valued customer! Sincerely, Austin

Response

Cinch Home Services
On May 20, 2021

The company has responded to the customer through the CRP system.