Steve, Newalla, OK
On Jan 24, 2021
We have been a member of the home warranty for a over a year now. Never thought of using the warranty plan for our appliances, it just never crossed our minds. Our hot water tank in the garage went out of course, it wasn't covered in our plan, of course, we shucked out a pretty big dollar for it and 2 weeks later, our furnace went out. So, for the first time we used the home warranty, paid our deducti ..Read Full Review
We have been a member of the home warranty for a over a year now. Never thought of using the warranty plan for our appliances, it just never crossed our minds. Our hot water tank in the garage went out of course, it wasn't covered in our plan, of course, we shucked out a pretty big dollar for it and 2 weeks later, our furnace went out. So, for the first time we used the home warranty, paid our deductible, the home warranty sent a heat & air company to use, made the appointment and that was it. The Air & Heat guy had a tough time figuring out the issue, through parts at the furnace until it was fix, a couple of days but it is fixed and running great. No more money beside my deductible. GREAT! I and so glad we have this protection plan and will use it again if need be. ..View less
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Lynne Naylor, Lawndale, CA
On Jan 22, 2021
In Dec 2020 I submitted a request for my built-in dishwasher to be repaired. Three times the appointment was changed. Finally in January 2021 I contacted Cinch and reminded them that my policy guaranteed replacement if the appliance couldn't be fixed. I am still waiting for the repaired machine or the new replacement. Worst warranty service ever.
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Nye Ogle, Smithfield, VA
On Jan 21, 2021
Service repair personnel were great. Only issue was parts were not delivered as ordered by the repair man so there was a month delay. Again the service personnel we’re very respectful and apologetic that the correct parts were not ordered
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Marcella Rominiecki Santana, Philadelphia, PA
On Jan 21, 2021
I would rather the plan replace the appliance with the same brand/model, but I appreciate the ability to pay the difference and obtain the model of my choosing via the maintenance company. Cinch has given me peace of mind during one of the most challenging and chaotic years of my life, of all of our lives (pandemic, health issues, loss of income, several needed repairs, social and political upheaval, an ..Read Full Review
I would rather the plan replace the appliance with the same brand/model, but I appreciate the ability to pay the difference and obtain the model of my choosing via the maintenance company. Cinch has given me peace of mind during one of the most challenging and chaotic years of my life, of all of our lives (pandemic, health issues, loss of income, several needed repairs, social and political upheaval, and so on). As long as Cinch doesn't cancel my policy, just for having one year in which I required multiply services, I will remain a loyal and grateful subscriber :). ..View less
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Doug Bearden, Hurst, TX
On Jan 21, 2021
Have had 2 different repairs and both times they had part needed on van and repaired in a very short time. Very knowledgeable repair tech,repaired my gas oven and second time my over the stovr microwave.
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Lucy Watkins, Hartselle, AL
On Dec 16, 2020
I have had to send Cinch a repair request 3 times in less than a year, for my washer( bearings went out), my A.C.( needed freon) , and my hot water heater ( leaked). All three times I received quick and professional service, and all were fixed or replaced much faster than I expected.. I am very pleased with them and would recommend them to anyone.
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Norma Dillard, Sioux City, IA
On Dec 14, 2020
Took a while to get a hold of them to get them to schedule. But once ******** was chosen as the repair company, they did a phenomenal job. Great installation of water heater and cleaned up after themselves. My husband was in the hospital and I was able to have hot water. Really grateful!
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Glenn Adams, Palm Harbor, FL
On Dec 10, 2020
A technician was at my house 2 weeks ago. We do not have heat. We are suffering as we have been experiencing weather temperatures in the 40's. The Cinch Home Services customer representatives tell me the parts are still on order. Six days ago a representative told me they moved the order to a "Rush" status. After numerous attempts I can't get a supervisor on the telephone.
G Adams
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John, Kaneohe, HI
On Dec 08, 2020
My experience was so bad that I have already canceled. I gave a one star rating due the toll free personnel were good except for the agent who I originally spoke to told me I could cancel at anytime and I was charged $ 125.00 to cancel
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Diane Lamacki, East Moline, IL
On Dec 08, 2020
Nothing we inquire about is covered. Latest call regarding furnace, we were told Sears had no repair companies available in our area. Had to pay $100 fee to find that out. Would like the $100 refunded since we had to call, schedule and pay full price for the service call. All Sears did was decline the inquiry. Rating below for quality of repair and repair was for the heating company, not Sears.
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Barry Waller, Whitesburg, GA
On Dec 05, 2020
Stay away from this company at all costs! I have had the same issue with my dishwasher not draining properly for over a year. After several failed attempts to repair it, they will not replace it. Total scam!!
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Bruce N, Mesa, AZ
On Dec 03, 2020
This has been a tough year for all. One of the direct results of the virus is the shortage of repair parts. The system has the technicians to do the repair but no parts. In the military a lack of a part makes the whole system to be deadlined and it effects readiness. Same thing here except it being an aircraft or a tank it is a washer, dryer or HVAC system. This company does a great job of keeping t ..Read Full Review
This has been a tough year for all. One of the direct results of the virus is the shortage of repair parts. The system has the technicians to do the repair but no parts. In the military a lack of a part makes the whole system to be deadlined and it effects readiness. Same thing here except it being an aircraft or a tank it is a washer, dryer or HVAC system. This company does a great job of keeping the customer informed of the status of the parts needed. Until parts keep up with demand like that tank sitting in the deadline row that washer is doing the same thing. Patients and lots of it are needed. Damn the virus! ..View less
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Alissa Guest, Clayton, NC
On Sep 29, 2020
Do NOT work with Cinche. I would highly suggest finding a different company to handle your home warranty needs. Cinche home warranty has been the worst company our family has ever worked with. On multiple occasions, Cinche has proved that the customer is not valued but nothing has been worse than when our AC went out in the midst of an extreme heat advisory while having just delivered a newborn baby. The ..Read Full Review
Do NOT work with Cinche. I would highly suggest finding a different company to handle your home warranty needs. Cinche home warranty has been the worst company our family has ever worked with. On multiple occasions, Cinche has proved that the customer is not valued but nothing has been worse than when our AC went out in the midst of an extreme heat advisory while having just delivered a newborn baby. They labeled the issues as a "medical emergency" but it was by no means treated as such. They never returned our calls or emails and then when we finally threatened to sue the company did they email us to say our unit was going to be replaced. We still consider taking legal action because it took over a month to fix the AC while caring for a newborn and toddler and they disrepected our time and wellbeing. On top of all of that, the heating elements were never installed in the new unit and we still have to go through Cinche to have those installed but once again, not a single return call when requesting that be approved! The company approved to reimburse us for a window unit but refused to reimburse us the full amount stating the max they could give us was $350 even though the company offered $1200 to relodge us in a hotel while we waited for the AC to be repaired (which wasn't a adequate solution due to COVID, having a newborn, and having a dog). We are highly disappointed and plan to cancel our business with Cinche as soon as the heating elements are installed and also plan to speak with legal counsel on the matter. ..View less
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Deon Ridgell
On Jul 06, 2020
I switched to Total Protect from American Home Shield as it was advertised by my mortgage company as a great home warranty company. My ac went out right before Total Protect became active. I put in a claim with Total Protect and the technician determined a part would need to be replaced. The replacement of this part was determined to be preexisting and the claim was denied. Although they advertise coveri ..Read Full Review
I switched to Total Protect from American Home Shield as it was advertised by my mortgage company as a great home warranty company. My ac went out right before Total Protect became active. I put in a claim with Total Protect and the technician determined a part would need to be replaced. The replacement of this part was determined to be preexisting and the claim was denied. Although they advertise covering preexisting conditions apparently that advertisement is false. I will switch back to American Home Shield if this does not get resolved soon. Never had any problems with American Home Shield. ..View less
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T Holmes, Tappahannock, VA
On Jun 11, 2020
By far the worst company I’ve every dealt with. I live in a rural area and they do have any technicians that service my area. Why offer services in my area if you don’t service the area? I’ve been trying to get some plumbing issues fixed for about 6 plus months now and still no help. Currently looking for new home warranty and now I’m left with paying out of pocket with no gua ..Read Full Review
By far the worst company I’ve every dealt with. I live in a rural area and they do have any technicians that service my area. Why offer services in my area if you don’t service the area? I’ve been trying to get some plumbing issues fixed for about 6 plus months now and still no help. Currently looking for new home warranty and now I’m left with paying out of pocket with no guarantee of getting reimbursed. Complete waste of time. ..View less
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Paulette, Phoenix, AZ
On Jun 04, 2020
the claim under total protection for my air conditioner when real smooth and the contractor or repair person was very professional and I also needed a electrical repair and that was also well done. I have had not issues with the company. I have been with them for going on 12 years.
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anna, Charlottesville, VA
On Jun 03, 2020
This is the worst company. I am having the same experience as the above reviewer. I have been waiting at least 8 weeks for my washer to be fixed. The repair people say that the washer cannot be repaired but I also think Cinch is trying to get me to wait it out. It is next to impossible to talk to a human on the phone and once you auto-renew, you are stuck doing it forever as it is impossible to stop ..Read Full Review
This is the worst company. I am having the same experience as the above reviewer. I have been waiting at least 8 weeks for my washer to be fixed. The repair people say that the washer cannot be repaired but I also think Cinch is trying to get me to wait it out. It is next to impossible to talk to a human on the phone and once you auto-renew, you are stuck doing it forever as it is impossible to stop this online and once again almost IMPOSSIBLE to speak to a human on the phone. ..View less
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Rachid Mehdaova, Tampa, FL
On Apr 02, 2020
This is the worst company you will ever deal with. They have been giving me the run around for 3 month about fixing my fridge. I have been a customer for more than 4 years paying my fees on automatic deduction. My fridge had an issue for 3 months now and they have yet to fix it or replace it after more that 10 call and 5 tech visits to my house. The techs believe the fridge is not repairable and Tota ..Read Full Review
This is the worst company you will ever deal with. They have been giving me the run around for 3 month about fixing my fridge. I have been a customer for more than 4 years paying my fees on automatic deduction. My fridge had an issue for 3 months now and they have yet to fix it or replace it after more that 10 call and 5 tech visits to my house. The techs believe the fridge is not repairable and Total Protect/Cinch Home people keeping playing the delay game hoping I give up. They work hard to get out of their contractual obligation. Be careful as you consider them for warranty for your home. They will not honor their end of the deal if your appliance is not repairable. I have been in this fight for 3 months and I have yet to get my issue resolved. I would give them ZERO star if that was an option. My next step is legal action against this company for breach of contract. Rachid Mehdaova ..View less
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1 people found this review helpful
On Jan 27, 2021
The company has responded to the customer through the CRP system.