Cinch Home Services

Deborah, Bloomfield Hills, MI

On Jul 19, 2021

I had this company for about 6 months. I needed a plumber because half our house wasn't working. It took them 2 weeks before they got someone over and he was incompetent. The vent to clean out the drain was on the roof and it was excluded. They could have pulled the toilet but said that wasn't covered either, even though it was not in the contract. So I paid a $100 to wait for 2 weeks and had to hire my ..Read Full Review

I had this company for about 6 months. I needed a plumber because half our house wasn't working. It took them 2 weeks before they got someone over and he was incompetent. The vent to clean out the drain was on the roof and it was excluded. They could have pulled the toilet but said that wasn't covered either, even though it was not in the contract. So I paid a $100 to wait for 2 weeks and had to hire my own plumber and pay another $350. What a waste. ..View less

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Response

Cinch Home Services
On Jul 27, 2021

Dear Deborah - We’re disappointed to hear that you are unsatisfied with your claim experience so far. As with all warranties, there are certain terms and conditions related to servicing the items in your home. We understand it can be frustrating to learn a claim does not meet the requirements to be eligible for coverage and my team will be glad to review your claim to ensure the correct claim de ..Read Full Review

Dear Deborah - We’re disappointed to hear that you are unsatisfied with your claim experience so far. As with all warranties, there are certain terms and conditions related to servicing the items in your home. We understand it can be frustrating to learn a claim does not meet the requirements to be eligible for coverage and my team will be glad to review your claim to ensure the correct claim decision was made. Please reply with your full property address so we can locate your account. Respectfully, Austin ..View less

Darren S, Henderson, NV

On Jun 02, 2021

This company was beyond awful. They sell a great sounding "plan" and all these add-ons to cover appliances, pool equipment, and other optionals and make it sound easy to file claims online. We paid over $860 in service fees before we had to file our first claim. On our first service call they sent a technician who did not know the equipment at all. He blamed "maybe the circuit board&quo ..Read Full Review

This company was beyond awful. They sell a great sounding "plan" and all these add-ons to cover appliances, pool equipment, and other optionals and make it sound easy to file claims online. We paid over $860 in service fees before we had to file our first claim. On our first service call they sent a technician who did not know the equipment at all. He blamed "maybe the circuit board", "maybe the pump". We asked how much it would be to fix and said we'd be happy to just pay to get it fixed, but he said he had to send a report back to Cinch first and that they'd call us back. The technician said the dishwasher was cheap crap from China and told us we should buy a new unit. Surprise, surprise, Cinch never called or emailed. Instead, they simply marked our claim online as "Completed" with no explanation. We noticed this, so we called them to ask what happened. The phone rep said they would have to file something and get back to us. A couple days later they emailed to say they denied our claim (but still charged us $100 for the guy to come out) because the dishwasher broke due to "calcium buildup" and lack of proper maintenance. We disputed the claim with Cinch, which they sat on for an additional few days, and then emailed again that they would not look into it further. Based on the reviews here and elsewhere, this seems their entire strategy - send incompetent technicians, teach them to blame the customer for lack of maintenance, and then ignore or deny claims/complaints. They even reply to your complaints from an email address which you can't respond to to follow up! We ended up calling GE directly and the technician arrived within 4 hours and had the unit fixed within an hour. It turned out to be a part jammed in the motor, the motor wasn't even broken. It was NOT calcium build up and there was nothing wrong with the unit! He fixed it and all was well - and it was less than $250 vs. the $860 we had paid Cinch thus far. So basically, Cinch stalls as long as possible after denying your claim so you just give up and pay to get it fixed yourself. Complete waste of money. Steer clear. ..View less

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Response

Cinch Home Services
On Jun 23, 2021

Dear Darren - We are sorry to hear that this has been your experience. Our customers are our top priority, and we would like to have one of our agents reach out to you personally. Please respond with your full property address, and we’ll reach out to you directly. Sincerely, Austin

Bruce B, Canton, GA

On May 24, 2021

I recommend Cinch Home Services warranty company to everyone including family and friends. They handled our refrigerator problem promptly and completely with zero hassle for us. A good value for the money.

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Response

Cinch Home Services
On Jun 23, 2021

Dear Bruce, We appreciate you recommending Cinch to your friends and family! We aim to provide prompt and swift service, and we're delighted to hear we met our goal! Thanks for sharing your refrigerator claim experience with others. Sincerely, Austin

Response

Cinch Home Services
On Jun 23, 2021

The company has responded to the customer through the CRP system.

Sam Nkrumah , Dover, DE

On May 21, 2021

There were swift in their response when called. The agent was courteous and knowledgeable. The repair work done was apt and claim and settlement was done smoothly. I will recommend them anytime to friend or family members.

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Response

Cinch Home Services
On Jun 23, 2021

Dear Sam - We are delighted to hear this was your claim experience! We aim to be there in your time of needs and we're pleased to hear we met our goal and appreciate your recommendation! Sincerely, Austin

Response

Cinch Home Services
On Jun 23, 2021

The company has responded to the customer through the CRP system.

VERONICA BOMMARITO, Garnet Valley, PA

On May 17, 2021

CALLED FOR REPAIR ON MY LARGE CAPACITY DRYER UNDER MY SEARS HOME WARRANTY. THE SERVICE TECH SAID THEY MIGHT HAVE TO REPLACE IT IF THE PARTS COULD NOT BE FOUND. A COUPLE WEEKS LATER THEY SENT ME AN E MAIL ADVISING OF THE REPLACEMENT OR PAYMENT SO I COULD REPLACE IT MYSELF. THEY WERE VERY COURTEOUS AND THE CUSTOMER SERVICE PERSON I SPOKE WITH WAS VERY KNOWLEDGEABLE. THIS WAS WELL WORTH THE COST OF THE ..Read Full Review

CALLED FOR REPAIR ON MY LARGE CAPACITY DRYER UNDER MY SEARS HOME WARRANTY. THE SERVICE TECH SAID THEY MIGHT HAVE TO REPLACE IT IF THE PARTS COULD NOT BE FOUND. A COUPLE WEEKS LATER THEY SENT ME AN E MAIL ADVISING OF THE REPLACEMENT OR PAYMENT SO I COULD REPLACE IT MYSELF. THEY WERE VERY COURTEOUS AND THE CUSTOMER SERVICE PERSON I SPOKE WITH WAS VERY KNOWLEDGEABLE. THIS WAS WELL WORTH THE COST OF THE WARRANTY. ..View less

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Response

Cinch Home Services
On May 20, 2021

Veronica, Thank you for taking the time to provide us with this feedback. We are thankful that we are able to be there to make your life a little easier and provide some peace of mind. We look forward to many more years of partnership! Sincerely, Austin

Response

Cinch Home Services
On May 20, 2021

The company has responded to the customer through the CRP system.

Stanley Kerns, Redlands, CA

On May 06, 2021

I have used the my warranty for my washer, fridge and now my dishwasher and each time the cost as been minimal compared to direct contact with repair service. Communication is adequate yet I had to contact service to get information on the status of my repair. Over all happy with my warranty I have saved money and time.

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Response

Cinch Home Services
On May 20, 2021

Stanley - Our goal is to make managing home repairs easy, and we’re delighted to hear that you’ve had a pleasant experience. We hope to have you as our customer for many years to come! Sincerely, Austin

Response

Cinch Home Services
On May 20, 2021

The company has responded to the customer through the CRP system.

John Kocot, Montpelier, VA

On May 04, 2021

For the fourth time in my 5 1/2 years of being a Cinch customer, I have had to use my warranty coverage for a repair. I can't stress enough how fast and easy they make the claim process go. This last claim for my hot water heater repair was accepted, processed, and the repair completed, inside of 24 hours. And the plumbing company they sent was top shelf, 5 Stars! My annual rate they charge is, to me ..Read Full Review

For the fourth time in my 5 1/2 years of being a Cinch customer, I have had to use my warranty coverage for a repair. I can't stress enough how fast and easy they make the claim process go. This last claim for my hot water heater repair was accepted, processed, and the repair completed, inside of 24 hours. And the plumbing company they sent was top shelf, 5 Stars! My annual rate they charge is, to me , very fair, and no increase over those 5 1/2 yrs. Very, VERY satisfied with Cinch. Again, 5 Stars!! ..View less

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Response

Cinch Home Services
On May 20, 2021

John, We are delighted to hear we provided you with a quick and easy claim experience during your first time using your Cinch warranty! We appreciate your 5 1/2 years of dedication to Cinch and we hope to continue satisfying your home warranty needs for many years to come! Sincerely, Austin

Response

Cinch Home Services
On May 20, 2021

The company has responded to the customer through the CRP system.

Jack Frankenburger, Bartow, FL

On May 03, 2021

The customer service agents are courteous and knowledgeable. They are professional. The repair people know a lot about the problems. The parts people can get the parts readily. This company is a big help. The ac supervisors need to think about replacement and not just to replace parts but to replace the system and not spending so much money on parts.

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Response

Cinch Home Services
On May 20, 2021

Jack - We are committed to assigning trusted technicians to meet your needs and provide a hassle-free customer experience. Our providers are here to help resolve your claims and we're pleased to hear we've met your expectations! We appreciate your feedback! - Austin

Marilyn copper, Wichita, KS

On May 01, 2021

So far, no bad issues. Technician seems knowledgeable and takes care of problems fast. Pleasant. My one problem is trying to get on to ***** site at beginning. After I finally get on then it is not so bad. It is those robo talkers that ask questions. A person could handle it in half the time.

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Response

Cinch Home Services
On May 20, 2021

Marilyn - We’re disappointed to hear that you experienced problems with our automated system. We are always working to improve our customer experience and we appreciate you taking the time to provide this feedback. We are glad to hear you were provided with excellent technicians to service your claims. Have a great day! - Austin

Maureen Therese Crain, Lees Summit, MO

On May 01, 2021

Very pleased with technicians from Cinch Home Services, who repaired my dryer. Working well and doesn't sound like a threshing machine. They were very proficient, friendly and knew their job and left everything as they found it. Very satisfied except for long wait for parts and that wasn’t their fault.

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Response

Cinch Home Services
On May 20, 2021

Maureen, We appreciate you taking the time to let us know about your experience. Our goal is to ensure we are able to assign the right technician in your time of need, and are glad to know that everything was taken care of in a satisfactory manner. Thank you for being a valued customer! Sincerely, Austin

Response

Cinch Home Services
On May 20, 2021

The company has responded to the customer through the CRP system.

Gary R Peek, Greenwood, AR

On May 01, 2021

I was truly impressed on how fast they set up an appointment for us and for sending a Technician that explained everything he will have to accomplish to get our Refrigerator operational again. I’m sincerely happy we are covered by this warranty.

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Response

Cinch Home Services
On May 19, 2021

Gary - We are delighted to hear that you’ve had a good experience with our service technician during your refrigerator claim. Our goal is to provide reliable service you can count on and we thank you for taking the time to share your experience with others! Sincerely, Austin

Response

Cinch Home Services
On May 19, 2021

The company has responded to the customer through the CRP system.

George Ramirez, Denver, CO

On Apr 30, 2021

Excellent service. Great communication on arrival times and service s. Tech was very helpful on hints to keep appliances operating. Super nice people. Recommend warranty service. Called ahead. Han masked covering. Left work areas cleaned up. Explained all documentation.

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Response

Cinch Home Services
On May 19, 2021

George - We do our best to provide a simple claim experience for our customers, and our goal is to assign top notch technicians to service your claims. We are delighted to hear you were pleased with the service you received and appreciate your recommendation! - Austin

Response

Cinch Home Services
On May 19, 2021

The company has responded to the customer through the CRP system.

Beverly McCormick, Wichita, KS

On Apr 29, 2021

Used Cinch for the first time for a leaking valve in our shower. Technician acted like he didn't want to do much with it. He did change out the washers for the hot & cold, but later that afternoon it was leaking again, but not as bad. I thought it had stopped, but no, it was still leaking. I called to have someone come back out and I was charged an additional $100 for a problem that was supposedl ..Read Full Review

Used Cinch for the first time for a leaking valve in our shower. Technician acted like he didn't want to do much with it. He did change out the washers for the hot & cold, but later that afternoon it was leaking again, but not as bad. I thought it had stopped, but no, it was still leaking. I called to have someone come back out and I was charged an additional $100 for a problem that was supposedly fixed the day before. With their system, you can't tell anyone what the exact problem is or that the ill trained tech didn't do the job right. It's all animated. To cancel the second service call that I shouldn't have been charged for, I had to press '0' 15 times before I could talk to a representative from India. I was told it would take 10 business days to get my refund & I'm worried that won't happen and the rep was to give me a confirmation number for the refund request and he hung up before giving it to me & I was to get an email which never has come about the refund. I want to cancel, but everyone tells me this is the best warranty. Prove it to me. I'm frustrated that this company lacks professionalism, very difficult to resolve problems or speak to a rep who speaks English clearly. I have had American Home Shield before on a previous home & they were much better & the techs knew what they were doing & the problem fixed. The shower valve is still leaking & I guess I'll have to call a real plumber to fix it. ..View less

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Response

Cinch Home Services
On Apr 29, 2021

Beverly - We regret to hear that we have not been providing hassle-free service. Please respond with your full property address so we can locate your account and I will be glad to have a member of my team investigate your deductible refund and call you personally to further address your concerns. Sincerely, Austin

Response

Beverly McCormick
On Apr 29, 2021

Mana rose, Marathon, FL

On Mar 20, 2021

Awful. They just took over hms which had for years. They were wonderful. Always paid within a month if it was out my pocket. This cinch I gave 100 in dec for work. Couldn’t find any one so I cancel order. It’s now mid March. 5 phone calls later I’m still waiting on my 100 which I sent immediately as they ask before they even looked for me. Would never go back. Do not use. Then w ..Read Full Review

Awful. They just took over hms which had for years. They were wonderful. Always paid within a month if it was out my pocket. This cinch I gave 100 in dec for work. Couldn’t find any one so I cancel order. It’s now mid March. 5 phone calls later I’m still waiting on my 100 which I sent immediately as they ask before they even looked for me. Would never go back. Do not use. Then while they looked for me that took 2 weeks then they had to find out what to do since there was no one in my area that was another week. So 3 weeks no washer while I waited for answers and work. ..View less

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Response

Cinch Home Services
On Mar 20, 2021

The company has responded to the customer through the CRP system.

Joseph Sason , Vacaville, CA

On Mar 11, 2021

In dec 2020 we called Sears for a leaking dishwasher. A technician came and said it was the heater and ordered one after 2 weeks we got the heater but another technician came and said it was the copper pipe and was not covered. We ended up buying a new dishwasher. The technician signed us up for a warranty service. They don’t know what is covered and not. I am planning to cancel it. Waste of money.

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Response

Cinch Home Services
On Mar 11, 2021

Joseph - Please know that we recognize it can be an upsetting experience to learn that an item may not be addressed by the home protection agreement. It is very important to us that our customers are educated on the coverage they retain, and are sent a copy of their contract within the first thirty days before the warranty goes into effect. We hope you reconsider and continue to be one of our valu ..Read Full Review

Joseph - Please know that we recognize it can be an upsetting experience to learn that an item may not be addressed by the home protection agreement. It is very important to us that our customers are educated on the coverage they retain, and are sent a copy of their contract within the first thirty days before the warranty goes into effect. We hope you reconsider and continue to be one of our valued members. - Austin ..View less

Steve, Newalla, OK

On Jan 24, 2021

We have been a member of the home warranty for a over a year now. Never thought of using the warranty plan for our appliances, it just never crossed our minds. Our hot water tank in the garage went out of course, it wasn't covered in our plan, of course, we shucked out a pretty big dollar for it and 2 weeks later, our furnace went out. So, for the first time we used the home warranty, paid our deducti ..Read Full Review

We have been a member of the home warranty for a over a year now. Never thought of using the warranty plan for our appliances, it just never crossed our minds. Our hot water tank in the garage went out of course, it wasn't covered in our plan, of course, we shucked out a pretty big dollar for it and 2 weeks later, our furnace went out. So, for the first time we used the home warranty, paid our deductible, the home warranty sent a heat & air company to use, made the appointment and that was it. The Air & Heat guy had a tough time figuring out the issue, through parts at the furnace until it was fix, a couple of days but it is fixed and running great. No more money beside my deductible. GREAT! I and so glad we have this protection plan and will use it again if need be. ..View less

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Response

Cinch Home Services
On Jan 27, 2021

Steve - Our goal is to make managing home repairs easy, and we’re delighted to hear that you’ve had a pleasant experience. We hope to have you as our customer for many years to come! - Austin

Response

Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

Lynne Naylor, Lawndale, CA

On Jan 22, 2021

In Dec 2020 I submitted a request for my built-in dishwasher to be repaired. Three times the appointment was changed. Finally in January 2021 I contacted Cinch and reminded them that my policy guaranteed replacement if the appliance couldn't be fixed. I am still waiting for the repaired machine or the new replacement. Worst warranty service ever.

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Response

Cinch Home Services
On Jan 27, 2021

Lynne - As we strive to provide our customers with superior customer service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to ensure your claim is being handled properly and your dishwasher is repaired promptly. If you would like my teams assistance, please respond with your full property ..Read Full Review

Lynne - As we strive to provide our customers with superior customer service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to ensure your claim is being handled properly and your dishwasher is repaired promptly. If you would like my teams assistance, please respond with your full property address so we can locate your account and reach out to you personally. Sincerely, Austin ..View less

Nye Ogle, Smithfield, VA

On Jan 21, 2021

Service repair personnel were great. Only issue was parts were not delivered as ordered by the repair man so there was a month delay. Again the service personnel we’re very respectful and apologetic that the correct parts were not ordered

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Response

Cinch Home Services
On Jan 27, 2021

Nye, Thank you for taking the time to provide us with your feedback. We are glad to know that we have met your expectations, but regret there was a delay in getting the repair completed. We're glad that since then your claim has been resolved. Sincerely, Austin

Response

Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

Marcella Rominiecki Santana, Philadelphia, PA

On Jan 21, 2021

I would rather the plan replace the appliance with the same brand/model, but I appreciate the ability to pay the difference and obtain the model of my choosing via the maintenance company. Cinch has given me peace of mind during one of the most challenging and chaotic years of my life, of all of our lives (pandemic, health issues, loss of income, several needed repairs, social and political upheaval, an ..Read Full Review

I would rather the plan replace the appliance with the same brand/model, but I appreciate the ability to pay the difference and obtain the model of my choosing via the maintenance company. Cinch has given me peace of mind during one of the most challenging and chaotic years of my life, of all of our lives (pandemic, health issues, loss of income, several needed repairs, social and political upheaval, and so on). As long as Cinch doesn't cancel my policy, just for having one year in which I required multiply services, I will remain a loyal and grateful subscriber :). ..View less

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Response

Cinch Home Services
On Jan 27, 2021

Marcella - We appreciate your dedication to our company, and for taking the time to provide this feedback. We hope to be able to deliver the great service you’ve come to expect from us for many more years! Sincerely, Austin

Response

Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.

Doug Bearden, Hurst, TX

On Jan 21, 2021

Have had 2 different repairs and both times they had part needed on van and repaired in a very short time. Very knowledgeable repair tech,repaired my gas oven and second time my over the stovr microwave.

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Response

Cinch Home Services
On Jan 27, 2021

Doug, Our goal is to make managing home repairs easy, and we’re delighted to hear that you’ve had a pleasant experience. We hope to have you as our customer for many years to come! Sincerely, Austin

Response

Cinch Home Services
On Jan 27, 2021

The company has responded to the customer through the CRP system.