Cinch Home Services Review: The 2021 Edition
Cinch Home Services is a fast-expanding home warranty company with 40+ years of experience in the business. Formerly known as Cross Country Home Services, they acquired TotalProtect Home Warranty, HMS National, and Fixd Repair and administer the services of Sears Home Warranty. They have also partnered with The Keyes Company, a Floridian real estate venture to provide home warranty services to this segment.
Cinch Home Services is the 2nd largest U.S. provider of home protection plans. They have a large network of 18,000 service pros serving over 1 million service requests each year across 48 states.
Pros
- 180-day workmanship guarantee
- $25 credit to use toward filters for your A/C or fridge
- A free water sensor to detect leaks
- $500 Homeowners Insurance Deductible Reimbursement
- 24/7 customer service
Cons
- No choice of technician
- Not all states covered
Premium
$420-$744
Deductible
$100,$125,$150
Coverage Limits
$1,000-$2,000
BBB Rating
B+
Active States
48
Complaint Resolution Program
Yes
323-329-3985$2000
Estimated Appliance Coverage$1500
Estimated System Coverage48
No. Of Active StatesYes
Complaint Resolution ProgramCinch Home Services Plans & Coverage
Cinch Home Services offers three home protection plans to customers- Appliances Plan, Built-in Systems Plan, and Complete Home Plan.
- The Appliances Plan covers kitchen equipment such as cooktops, dishwashers, refrigerators, etc. The plan also covers other appliances such as dryers, washers, and trash compactors.
- The Built-in Systems Plan provides coverage for essential systems at home such as the electric systems, heating systems, cooling systems, central vacuums, etc.
- The Complete Home Plan is a comprehensive plan that provides coverage to both appliances and systems.
- Premier Upgrade Package: This package can be added to any home warranty plan to cover some services that Cinch doesn’t generally include. A few such services are electrical and plumbing modifications, code upgrades, reclamation of refrigerant, permits, and condenser pads; there are more such examples.
If you want to take some time to explore your home warranty options but find yourself needing a repair suddenly, Cinch Home Services gives you the option of using their Cinch On Demand service. You get an appointment with a pre-screened local technician, but it’s not available everywhere.
For realtors, buyers and sellers, Cinch Home Services has three plans as described below:
- The Seller Plan covers all the critical home systems and appliances you’ll want protecting when your home is listed.
- The Buyer Plan covers items of the Seller Plan in addition to emergency lodging reimbursement, home warranty deductible reimbursement, and rekeying. They also offer an exclusive Claim-No-Claim Warranty®, where they offer up to $100 on HVAC maintenance if no claims are made until the 9th month.
- The Cinch Preferred Plan is the most comprehensive option available, encompassing the above two plans and throwing in federally or locally mandated permits, equipment, refrigerant disposal, electrical, plumbing, duct modifications, and required code upgrades.
- Washers
- Dryers
- Oven / Range / Stove / Cooktop
- Refrigerator
- Trash Compactor
- Freestanding Ice Maker
- Built-in Microwave Oven
- Range Exhaust Hood
- Wall Ovens
- Dishwasher
- Built-in Food Center
- Free Water Sensor
- $25 A/C or Fridge Air Filter Credit
- Garage Door Opener
- Air Conditioning and Ductwork
- Heating and Ductwork
- Electrical System
- Doorbells
- Smoke Detectors
- Ceiling Fans
- Water Heater
- Garbage Disposal
- Instant Hot/Cold Water Dispenser
- Central Vacuum
- Whirlpool Bathtub
- Sump Pump
- Toilet
- Jetted Bathtub
- Plumbing System
- Attic Fans
- Free Water Sensor
- $25 A/C or Fridge Air Filter Credit
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Trash Compactor
- Built-in Food Center
- Range Exhaust Hood
- Wall Ovens
- Freestanding Ice Maker
- Garage Door Opener
- Air Conditioning and Ductwork
- Heating and Ductwork
- Electrical System
- Doorbells
- Smoke Detectors
- Ceiling Fans
- Water Heater
- Garbage Disposal
- Instant Hot/Cold Water Dispenser
- Central Vacuum
- Whirlpool Bathtub
- Sump Pump
- Toilet
- Jetted Bathtub
- Plumbing System
- Homeowners Insurance Deductible Reimbursement
- Attic Fans
- Free Water Sensor
- $25 A/C or Fridge Air Filter Credit
Optional Coverage
Cinch Home Services offers optional coverage for the following items:
- Pool (Heater Included)
- Pool with Spa (Heater Included)
- Septic Tank/Pumping
- Well Pump
- Premier Upgrade Package
- Spa (Heater Included)
Cinch Home Services Cost
Cinch Home Services prices the Appliances plan from $27.99 per month, while the Systems Plan has a premium of $32.99 per month, and the Complete Home Plan begins at $39.99 per month. There is also a $500 Homeowners Insurance deductible reimbursement with purchase of the Complete Home Plan.
These are rough estimates and may vary according to your state of residence. Cinch Home Services offers free coverage for the first 2 months of your term.
The above prices are for premium when the $150 option is selected. Check out the table below for premium pricing with the other deductible amounts in Texas, but keep in mind that they may vary based on where you live.
| Deductible | Appliances Plan | Built-in Systems Plan | Complete Home Plan |
| $100 | $44.99 | $51.99 | $61.99 |
| $125 | $39.99 | $45.99 | $55.99 |
| $150 | $34.99 | $39.99 | $49.99 |
Their optional coverage items range from $2.50-$13.33 per month. To know what you’ll pay exactly, get your free quote.
Cinch Home Services Claims & Customer Service
Cinch has a straightforward process to schedule service appointments as described below:
- You can contact their customer care team via the service portal or call (844) 324-5688
- They will collect your residence and policy details.
- You can describe the issue you’re facing and schedule your service visit.
- They will collect part of the trade service fee upfront and adjust it with the deductible later.
They have 24/7 customer service, and the response time is 2-4 business days.
What Should You Know Before Buying Cinch?
The foremost thing to know about home warranty coverage is that companies have a ceiling on the aggregate claims liability, which for Cinch Home Services is $10,000. Each home system or appliance has a coverage cap, and repairs and replacements will be paid up to that amount. For heating systems, the dollar payout limit is $1500, and for ACs, it is $1000. For kitchen appliance repair, CHS accepts a maximum liability amount of $2000 per item. Cinch does cover 2 of these kitchen items. Most items have a coverage cap of $1500-2000.
Another essential thing to know is that not all the parts and components undergoing mechanical failure are liable for coverage. For example, broken or collapsed sewer lines outside the foundation won’t be covered. Nor will broken plumbing lines infiltrated or clogged by roots or foreign objects, door or door track assemblies, cables, springs, etc.
They have fewer exclusions for appliance parts and components than other companies. Cinch also covers mechanical failures due to rust and corrosion and/or sediment.
They detail the circumstances under which they won’t pay, such as accidents, radioactive contamination, lightning strikes, power failure, power surge, fire, casualty, flood, smoke, earthquake, freeze damage, etc., which are more under the purview of homeowners’ insurance.
Is Cinch A Good Home Warranty?
Summing up, Cinch Home Services does get many things right with the flexible pricing options and the lower number of exclusions overall. There are a couple of special provisions like home insurance deductible reimbursement and free water sensor that no one else gives. There are a bunch of special provisions. They also provide 24/7 customer service.
That being said, the pricing can be higher than other home warranty companies. though they do have some nice value-added services to make up for it. We have a couple of alternatives if you feel unsure of Cinch.
Other popular home warranty companies:
CINCH HOME SERVICES FAQs
Who owns Cinch Home Services?
The Cross Country Group of companies owns Cinch Home Services. The current CEO is Steve Upshaw.
What is Cinch’s Appliance Buyline Program?
Cinch members gain access to this program that provides discounts on name-brand appliances. They can be availed when buying new gadgets.
How does Cinch Warranty work?
The procedure is that after you buy the plan, there may be a waiting period. After that, whenever a covered item experiences a mechanical breakdown, you can file a claim via the method mentioned above in the claims and customer service section. The company decides whether a repair or replacement is needed and pays for it accordingly.
Does Cinch Home Warranty cover roof leaks?
Cinch Home Services does not cover roof leaks.
Does Cinch cover mobile homes?
Cinch Home Services explicitly states that they don’t cover mobile homes; only properties built on the land.
Will Cinch Home Warranty cover any pre-existing conditions?
You’re in luck because Cinch does cover pre-existing conditions that are not detectable by a visual examination or a home inspection. Make sure to read the sample contract before buying any plan.
How can I choose service technicians?
Cinch does not allow you to choose your technicians unless they don’t have services in your location. Under certain circumstances, you can get a second opinion from an independent contractor.
How to Cancel Cinch Home Warranty?
If you haven’t made any claims within 30 days of purchase, you can cancel your agreement for a full refund. After 30 days, you will get a 10% penalty credited if there is any delay in getting you the refund. You only get back unearned fees if you have made claims, subject to a $25 admin fee.
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Cinch Home Services REVIEWS
Wendi Stapleton, Garner, NC
On Nov 11, 2021
My last home warranty claim with Cinch was for a broken coil in our downstairs A/C unit - it took over 2 months for the service to be completed. I tried to put in another request this week for a refrigerator repair and the earliest service appointment was over 3 weeks out. I went ahead and scheduled another service tech on my own and they were here in 2 days. I believe this is their tactic to see if y ..Read Full Review
My last home warranty claim with Cinch was for a broken coil in our downstairs A/C unit - it took over 2 months for the service to be completed. I tried to put in another request this week for a refrigerator repair and the earliest service appointment was over 3 weeks out. I went ahead and scheduled another service tech on my own and they were here in 2 days. I believe this is their tactic to see if you will just take things into your own hands by delaying service for weeks. I know there is a shortage of technicians and parts but they will not allow you to submit the bill back to them if you don't go through their process. Extremely disappointing and poor customer service. The customer service reps are nice but provide no help. ..View less
HelpfulSyedur Chowdhury, New Hyde Park, NY
On Oct 31, 2021
I am with this home service for more than one and half year. This year on Memorial Day weekend found central air conditioner was not working. After few weeks they sent technicians to solve the problem. Those technicians failed. Then Cinch instructed me to call the manufacturer of the unit. They found wrongdoing by the previous technicians and Cinch declined to pay their visit and job assignment. I didn&r ..Read Full Review
I am with this home service for more than one and half year. This year on Memorial Day weekend found central air conditioner was not working. After few weeks they sent technicians to solve the problem. Those technicians failed. Then Cinch instructed me to call the manufacturer of the unit. They found wrongdoing by the previous technicians and Cinch declined to pay their visit and job assignment. I didn’t have air conditioner during summer when temperature was more than 90 degree Fahrenheit. Now during cold I don’t have heat (the unit is combined air conditioner and furnace). Now I am with the better business bureau. Waiting and suffering from the negligence by this home service company. If there were options of giving minus star, I would give them minus 5 star. ..View less
HelpfulJill Hardy, Raymond, ME
On Oct 13, 2021
I called for service on my refrigerator 9/10/21 (paid $75 deductible). A technician came that evening and said he could get the part by 9/14/21. Since then after multiple phone calls with promises of service I have not had use of my refrigerator since and its now 10/12/21. In the meantime I called another appliance technician 3 days ago who is coming today to do the repair (estimate $445). This comp ..Read Full Review
I called for service on my refrigerator 9/10/21 (paid $75 deductible). A technician came that evening and said he could get the part by 9/14/21. Since then after multiple phone calls with promises of service I have not had use of my refrigerator since and its now 10/12/21. In the meantime I called another appliance technician 3 days ago who is coming today to do the repair (estimate $445). This company refuses to reimburse me for either the cost of the repair or what their usual and customery cost would be. To date I have paid $1800 over 3 yrs for this warranty. I should say that they texted that I would get a concierge call x2 to assist with this matter but to date no calls. I'm going ahead with the repair today as I've reached the end of my rope. I plan to call Better Business Bureau to hopefully prevent others from getting burned. Rating 0 ..View less
Helpful
On Oct 13, 2021
Charlotte Hu, Mount Airy, MD
On Oct 12, 2021
The seller paid for a Cinch Home Warranty Plan at closing. We filed 3 complaints. Two for plumbing and 1 for appliance. The technician that arrived for the plumbing said Cinch refused to pay for services because it's a pre existing problem. So we had to pay him $480 for the plumbing. When I called Cinch they said we still had to pay them $200 deductible FOR DOING ABSOLUTELY NOTHING!!! That is insane. The ..Read Full Review
The seller paid for a Cinch Home Warranty Plan at closing. We filed 3 complaints. Two for plumbing and 1 for appliance. The technician that arrived for the plumbing said Cinch refused to pay for services because it's a pre existing problem. So we had to pay him $480 for the plumbing. When I called Cinch they said we still had to pay them $200 deductible FOR DOING ABSOLUTELY NOTHING!!! That is insane. The 3rd request was cancelled because we realized they wouldn't address the appliance so we paid out of pocket for a new refrigerator, but even tho it was cancelled they still took $100. This company is committing theft with a contract. ..View less
HelpfulOn Oct 13, 2021
On Oct 13, 2021
Dear Charlotte - We regret to hear we did not meet your expectations and understand it can be frustrating to learn an item does not meet coverage qualifications. We've located your account and see that a member of our team has reached out to address your concerns. We appreciate the opportunity to review your complaint and address your concerns. Respectfully, Austin
Bryan O\'Neill, Fairfax, VA
On Oct 05, 2021
I spent four months dealing with Cinch for a non-functioning circuit panel, and Cinch was extremely slow in providing updates. I called many times and was very frustrated with Cinch's customer service where I was often told to call back later. In the end they refused to fix the panel despite me sending them a letter from a professional electrician stating that the panel is not only non-functioning but al ..Read Full Review
I spent four months dealing with Cinch for a non-functioning circuit panel, and Cinch was extremely slow in providing updates. I called many times and was very frustrated with Cinch's customer service where I was often told to call back later. In the end they refused to fix the panel despite me sending them a letter from a professional electrician stating that the panel is not only non-functioning but also a safety hazard. Don't waste your money on them. ..View less
HelpfulOn Oct 05, 2021
Dear Bryan, We're disappointed to hear we did not meet your expectations. Please know that we recognize it can be a frustrating experience to learn that an item may not be addressed by the home protection agreement. It is very important to us that our customers are educated on the coverage they retain, and are sent a copy of their contract within the first thirty days before the warranty goes into ..Read Full Review
Dear Bryan, We're disappointed to hear we did not meet your expectations. Please know that we recognize it can be a frustrating experience to learn that an item may not be addressed by the home protection agreement. It is very important to us that our customers are educated on the coverage they retain, and are sent a copy of their contract within the first thirty days before the warranty goes into effect. We've located your account and see you have spoken with a member of our Escalations team who has thoroughly reviewed your complaint as well as a detailed look at the diagnosis. We regret the outcome of your claim could not be more favorable. Respectfully, Austin ..View less
Alyssa Vair, Lafayette, IN
On Sep 15, 2021
It's easier to take people's money when you go by so many names and no one knows who's in charge of the shady circus. Cinch..Crosscountry...US Bank...Total Protect .....one will say "Your contract was canceled in July, I show you owe nothing." ...while I one of the other companies turns you into collections without ever telling you you owed anything. Super shady company, and they will make y ..Read Full Review
It's easier to take people's money when you go by so many names and no one knows who's in charge of the shady circus. Cinch..Crosscountry...US Bank...Total Protect .....one will say "Your contract was canceled in July, I show you owe nothing." ...while I one of the other companies turns you into collections without ever telling you you owed anything. Super shady company, and they will make you fight for anything to be done right. If one of their crappy contractors ruins your house, you have to deal with calling the contractors insurance company on your own. These companies will not stand behind you. They will hide behind eachother. They are only there to give you a service call price and find a service man.....if he's a bad one, oh well , that's on you to clean up after. ..View less
HelpfulOn Sep 16, 2021
Dear Alyssa - We're disappointed to hear you feel this way and appreciate you sharing your feedback here, on Facebook and Yelp. Our records indicate we have already escalated your concerns to an Account Services supervisor to review your concerns and follow up directly. We appreciate the opportunity to address your concerns. Respectfully, Austin
On Sep 16, 2021
The company has responded to the customer through the CRP system.
Rajkumar Iyer, Rockville, MD
On Sep 07, 2021
Just stay away from this company. It is just money, time & effort wasted down a clogged drain. For one they are very slow to respond with a repair fix and the technicians they send over have no clue as to the issue (probably are trying to learn on the job) leading to wasted time and heartburn. If only I could give them a negative rating, I would, but the least I can give them here is a 1*
HelpfulOn Oct 06, 2021
Dear Rajkumar -We're disappointed to hear you feel this way. We've located your account and see that you have since cancelled your claim and have received your deductible refund. All of our providers are licensed and insured, and qualified for the work which they are assigned. We review and monitor our providers reviews, but do not solely base our decisions on online reviews. We conduct surveys wi ..Read Full Review
Dear Rajkumar -We're disappointed to hear you feel this way. We've located your account and see that you have since cancelled your claim and have received your deductible refund. All of our providers are licensed and insured, and qualified for the work which they are assigned. We review and monitor our providers reviews, but do not solely base our decisions on online reviews. We conduct surveys with our customers and the highest ranked vendors are assigned for service with regards to availability, and we guarantee their work for 180 days. Hope this information is helpful. Sincerely, Austin ..View less
Deborah, Bloomfield Hills, MI
On Jul 19, 2021
I had this company for about 6 months. I needed a plumber because half our house wasn't working. It took them 2 weeks before they got someone over and he was incompetent. The vent to clean out the drain was on the roof and it was excluded. They could have pulled the toilet but said that wasn't covered either, even though it was not in the contract. So I paid a $100 to wait for 2 weeks and had to hire my ..Read Full Review
I had this company for about 6 months. I needed a plumber because half our house wasn't working. It took them 2 weeks before they got someone over and he was incompetent. The vent to clean out the drain was on the roof and it was excluded. They could have pulled the toilet but said that wasn't covered either, even though it was not in the contract. So I paid a $100 to wait for 2 weeks and had to hire my own plumber and pay another $350. What a waste. ..View less
HelpfulOn Jul 27, 2021
Dear Deborah - We’re disappointed to hear that you are unsatisfied with your claim experience so far. As with all warranties, there are certain terms and conditions related to servicing the items in your home. We understand it can be frustrating to learn a claim does not meet the requirements to be eligible for coverage and my team will be glad to review your claim to ensure the correct claim de ..Read Full Review
Dear Deborah - We’re disappointed to hear that you are unsatisfied with your claim experience so far. As with all warranties, there are certain terms and conditions related to servicing the items in your home. We understand it can be frustrating to learn a claim does not meet the requirements to be eligible for coverage and my team will be glad to review your claim to ensure the correct claim decision was made. Please reply with your full property address so we can locate your account. Respectfully, Austin ..View less
Darren S, Henderson, NV
On Jun 02, 2021
This company was beyond awful. They sell a great sounding "plan" and all these add-ons to cover appliances, pool equipment, and other optionals and make it sound easy to file claims online. We paid over $860 in service fees before we had to file our first claim. On our first service call they sent a technician who did not know the equipment at all. He blamed "maybe the circuit board&quo ..Read Full Review
This company was beyond awful. They sell a great sounding "plan" and all these add-ons to cover appliances, pool equipment, and other optionals and make it sound easy to file claims online. We paid over $860 in service fees before we had to file our first claim. On our first service call they sent a technician who did not know the equipment at all. He blamed "maybe the circuit board", "maybe the pump". We asked how much it would be to fix and said we'd be happy to just pay to get it fixed, but he said he had to send a report back to Cinch first and that they'd call us back. The technician said the dishwasher was cheap crap from China and told us we should buy a new unit. Surprise, surprise, Cinch never called or emailed. Instead, they simply marked our claim online as "Completed" with no explanation. We noticed this, so we called them to ask what happened. The phone rep said they would have to file something and get back to us. A couple days later they emailed to say they denied our claim (but still charged us $100 for the guy to come out) because the dishwasher broke due to "calcium buildup" and lack of proper maintenance. We disputed the claim with Cinch, which they sat on for an additional few days, and then emailed again that they would not look into it further. Based on the reviews here and elsewhere, this seems their entire strategy - send incompetent technicians, teach them to blame the customer for lack of maintenance, and then ignore or deny claims/complaints. They even reply to your complaints from an email address which you can't respond to to follow up! We ended up calling GE directly and the technician arrived within 4 hours and had the unit fixed within an hour. It turned out to be a part jammed in the motor, the motor wasn't even broken. It was NOT calcium build up and there was nothing wrong with the unit! He fixed it and all was well - and it was less than $250 vs. the $860 we had paid Cinch thus far. So basically, Cinch stalls as long as possible after denying your claim so you just give up and pay to get it fixed yourself. Complete waste of money. Steer clear. ..View less
HelpfulOn Jun 23, 2021
Dear Darren - We are sorry to hear that this has been your experience. Our customers are our top priority, and we would like to have one of our agents reach out to you personally. Please respond with your full property address, and we’ll reach out to you directly. Sincerely, Austin
Bruce B, Canton, GA
On May 24, 2021
I recommend Cinch Home Services warranty company to everyone including family and friends. They handled our refrigerator problem promptly and completely with zero hassle for us. A good value for the money.
HelpfulOn Jun 23, 2021
Dear Bruce, We appreciate you recommending Cinch to your friends and family! We aim to provide prompt and swift service, and we're delighted to hear we met our goal! Thanks for sharing your refrigerator claim experience with others. Sincerely, Austin
On Jun 23, 2021
The company has responded to the customer through the CRP system.
Lacreisha Barker, Athens, AL
On May 23, 2021
Terrible delays without notifying me can’t find contractor n timely manner so had to go out network but didn’t refund my deductible payment like they say they would but had to get my credit card company to resolve my the payment! Took off my job for service but no show to my home! So avoid this company for coverage and piece of mind of being stressed! Terrible communication
HelpfulOn Jun 23, 2021
Dear Lacreisha - We regret to hear the contract did not show up for your scheduled appointment. Our service providers are a representation of our company, and we are sorry for any inconvenience caused. My team would like to follow up personally and address your concerns. Please respond with your full property address, and a member of our team will review your account and follow up with you directl ..Read Full Review
Dear Lacreisha - We regret to hear the contract did not show up for your scheduled appointment. Our service providers are a representation of our company, and we are sorry for any inconvenience caused. My team would like to follow up personally and address your concerns. Please respond with your full property address, and a member of our team will review your account and follow up with you directly. Sincerely, Austin ..View less
On Jun 23, 2021
The company has responded to the customer through the CRP system.
Sam Nkrumah , Dover, DE
On May 21, 2021
There were swift in their response when called. The agent was courteous and knowledgeable. The repair work done was apt and claim and settlement was done smoothly. I will recommend them anytime to friend or family members.
HelpfulOn Jun 23, 2021
Dear Sam - We are delighted to hear this was your claim experience! We aim to be there in your time of needs and we're pleased to hear we met our goal and appreciate your recommendation! Sincerely, Austin
On Jun 23, 2021
The company has responded to the customer through the CRP system.
VERONICA BOMMARITO, Garnet Valley, PA
On May 17, 2021
CALLED FOR REPAIR ON MY LARGE CAPACITY DRYER UNDER MY SEARS HOME WARRANTY. THE SERVICE TECH SAID THEY MIGHT HAVE TO REPLACE IT IF THE PARTS COULD NOT BE FOUND. A COUPLE WEEKS LATER THEY SENT ME AN E MAIL ADVISING OF THE REPLACEMENT OR PAYMENT SO I COULD REPLACE IT MYSELF. THEY WERE VERY COURTEOUS AND THE CUSTOMER SERVICE PERSON I SPOKE WITH WAS VERY KNOWLEDGEABLE. THIS WAS WELL WORTH THE COST OF THE ..Read Full Review
CALLED FOR REPAIR ON MY LARGE CAPACITY DRYER UNDER MY SEARS HOME WARRANTY. THE SERVICE TECH SAID THEY MIGHT HAVE TO REPLACE IT IF THE PARTS COULD NOT BE FOUND. A COUPLE WEEKS LATER THEY SENT ME AN E MAIL ADVISING OF THE REPLACEMENT OR PAYMENT SO I COULD REPLACE IT MYSELF. THEY WERE VERY COURTEOUS AND THE CUSTOMER SERVICE PERSON I SPOKE WITH WAS VERY KNOWLEDGEABLE. THIS WAS WELL WORTH THE COST OF THE WARRANTY. ..View less
HelpfulOn May 20, 2021
Veronica, Thank you for taking the time to provide us with this feedback. We are thankful that we are able to be there to make your life a little easier and provide some peace of mind. We look forward to many more years of partnership! Sincerely, Austin
On May 20, 2021
The company has responded to the customer through the CRP system.
Stanley Kerns, Redlands, CA
On May 06, 2021
I have used the my warranty for my washer, fridge and now my dishwasher and each time the cost as been minimal compared to direct contact with repair service. Communication is adequate yet I had to contact service to get information on the status of my repair. Over all happy with my warranty I have saved money and time.
HelpfulOn May 20, 2021
Stanley - Our goal is to make managing home repairs easy, and we’re delighted to hear that you’ve had a pleasant experience. We hope to have you as our customer for many years to come! Sincerely, Austin
On May 20, 2021
The company has responded to the customer through the CRP system.
John Kocot, Montpelier, VA
On May 04, 2021
For the fourth time in my 5 1/2 years of being a Cinch customer, I have had to use my warranty coverage for a repair. I can't stress enough how fast and easy they make the claim process go. This last claim for my hot water heater repair was accepted, processed, and the repair completed, inside of 24 hours. And the plumbing company they sent was top shelf, 5 Stars! My annual rate they charge is, to me ..Read Full Review
For the fourth time in my 5 1/2 years of being a Cinch customer, I have had to use my warranty coverage for a repair. I can't stress enough how fast and easy they make the claim process go. This last claim for my hot water heater repair was accepted, processed, and the repair completed, inside of 24 hours. And the plumbing company they sent was top shelf, 5 Stars! My annual rate they charge is, to me , very fair, and no increase over those 5 1/2 yrs. Very, VERY satisfied with Cinch. Again, 5 Stars!! ..View less
HelpfulOn May 20, 2021
John, We are delighted to hear we provided you with a quick and easy claim experience during your first time using your Cinch warranty! We appreciate your 5 1/2 years of dedication to Cinch and we hope to continue satisfying your home warranty needs for many years to come! Sincerely, Austin
On May 20, 2021
The company has responded to the customer through the CRP system.
Jack Frankenburger, Bartow, FL
On May 03, 2021
The customer service agents are courteous and knowledgeable. They are professional. The repair people know a lot about the problems. The parts people can get the parts readily. This company is a big help. The ac supervisors need to think about replacement and not just to replace parts but to replace the system and not spending so much money on parts.
HelpfulOn May 20, 2021
Jack - We are committed to assigning trusted technicians to meet your needs and provide a hassle-free customer experience. Our providers are here to help resolve your claims and we're pleased to hear we've met your expectations! We appreciate your feedback! - Austin
Marilyn copper, Wichita, KS
On May 01, 2021
So far, no bad issues. Technician seems knowledgeable and takes care of problems fast. Pleasant. My one problem is trying to get on to ***** site at beginning. After I finally get on then it is not so bad. It is those robo talkers that ask questions. A person could handle it in half the time.
HelpfulOn May 20, 2021
Marilyn - We’re disappointed to hear that you experienced problems with our automated system. We are always working to improve our customer experience and we appreciate you taking the time to provide this feedback. We are glad to hear you were provided with excellent technicians to service your claims. Have a great day! - Austin
Maureen Therese Crain, Lees Summit, MO
On May 01, 2021
Very pleased with technicians from Cinch Home Services, who repaired my dryer. Working well and doesn't sound like a threshing machine. They were very proficient, friendly and knew their job and left everything as they found it. Very satisfied except for long wait for parts and that wasn’t their fault.
HelpfulOn May 20, 2021
Maureen, We appreciate you taking the time to let us know about your experience. Our goal is to ensure we are able to assign the right technician in your time of need, and are glad to know that everything was taken care of in a satisfactory manner. Thank you for being a valued customer! Sincerely, Austin
On May 20, 2021
The company has responded to the customer through the CRP system.
Gary R Peek, Greenwood, AR
On May 01, 2021
I was truly impressed on how fast they set up an appointment for us and for sending a Technician that explained everything he will have to accomplish to get our Refrigerator operational again. I’m sincerely happy we are covered by this warranty.
HelpfulOn May 19, 2021
Gary - We are delighted to hear that you’ve had a good experience with our service technician during your refrigerator claim. Our goal is to provide reliable service you can count on and we thank you for taking the time to share your experience with others! Sincerely, Austin
On May 19, 2021
The company has responded to the customer through the CRP system.
George Ramirez, Denver, CO
On Apr 30, 2021
Excellent service. Great communication on arrival times and service s. Tech was very helpful on hints to keep appliances operating. Super nice people. Recommend warranty service. Called ahead. Han masked covering. Left work areas cleaned up. Explained all documentation.
HelpfulOn May 19, 2021
George - We do our best to provide a simple claim experience for our customers, and our goal is to assign top notch technicians to service your claims. We are delighted to hear you were pleased with the service you received and appreciate your recommendation! - Austin
On May 19, 2021
The company has responded to the customer through the CRP system.
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On Oct 13, 2021
Dear Jill, We’re sorry to hear we have not satisfied your home warranty needs. We aim to provide fast and efficient claim resolutions and regret this was not your experience. We’d like to investigate this further to ensure you are receiving the full benefit of your home protection plan. Please respond with your full property address and once reviewed, our team will follow up personally to let ..Read Full Review
Dear Jill, We’re sorry to hear we have not satisfied your home warranty needs. We aim to provide fast and efficient claim resolutions and regret this was not your experience. We’d like to investigate this further to ensure you are receiving the full benefit of your home protection plan. Please respond with your full property address and once reviewed, our team will follow up personally to let you know how we can assist. Respectfully, Austin ..View less