Cinch Home Services Review: The 2021 Edition
Cinch Home Services is a fast-expanding home warranty company with 40+ years of experience in the business. Formerly known as Cross Country Home Services, they acquired TotalProtect Home Warranty, HMS National, and Fixd Repair and administer the services of Sears Home Warranty. They have also partnered with The Keyes Company, a Floridian real estate venture to provide home warranty services to this segment.
Cinch Home Services is the 2nd largest U.S. provider of home protection plans. They have a large network of 18,000 service pros serving over 1 million service requests each year across 48 states.
Pros
- 180-day workmanship guarantee
- $25 credit to use toward filters for your A/C or fridge
- A free water sensor to detect leaks
- $500 Homeowners Insurance Deductible Reimbursement
- 24/7 customer service
Cons
- No choice of technician
- Not all states covered
Premium
$420-$744
Deductible
$75-$150
Coverage Limits
$1,000-$2,000
BBB Rating
B+
Active States
48
Complaint Resolution Program
Yes
323-329-3985$2000
Estimated Appliance Coverage$1500
Estimated System Coverage48
No. Of Active StatesYes
Complaint Resolution ProgramCinch Home Services Plans & Coverage
Cinch Home Services offers three home protection plans to customers- Appliances Plan, Built-in Systems Plan, and Complete Home Plan.
- The Appliances Plan covers kitchen equipment such as cooktops, dishwashers, refrigerators, etc. The plan also covers other appliances such as dryers, washers, and trash compactors.
- The Built-in Systems Plan provides coverage for essential systems at home such as the electric systems, heating systems, cooling systems, central vacuums, etc.
- The Complete Home Plan is a comprehensive plan that provides coverage to both appliances and systems.
- Premier Upgrade Package: This package can be added to any home warranty plan to cover some services that Cinch doesn’t generally include. A few such services are electrical and plumbing modifications, code upgrades, reclamation of refrigerant, permits, and condenser pads; there are more such examples.
If you want to take some time to explore your home warranty options but find yourself needing a repair suddenly, Cinch Home Services gives you the option of using their Cinch On Demand service. You get an appointment with a pre-screened local technician, but it’s not available everywhere.
For realtors, buyers and sellers, Cinch Home Services has three plans as described below:
- The Seller Plan covers all the critical home systems and appliances you’ll want protecting when your home is listed.
- The Buyer Plan covers items of the Seller Plan in addition to emergency lodging reimbursement, home warranty deductible reimbursement, and rekeying. They also offer an exclusive Claim-No-Claim Warranty®, where they offer up to $100 on HVAC maintenance if no claims are made until the 9th month.
- The Cinch Preferred Plan is the most comprehensive option available, encompassing the above two plans and throwing in federally or locally mandated permits, equipment, refrigerant disposal, electrical, plumbing, duct modifications, and required code upgrades.
- Washers
- Dryers
- Oven / Range / Stove / Cooktop
- Refrigerator
- Trash Compactor
- Freestanding Ice Maker
- Built-in Microwave Oven
- Range Exhaust Hood
- Wall Ovens
- Dishwasher
- Built-in Food Center
- Free Water Sensor
- $25 A/C or Fridge Air Filter Credit
- Garage Door Opener
- Air Conditioning and Ductwork
- Heating and Ductwork
- Electrical System
- Doorbells
- Smoke Detectors
- Ceiling Fans
- Water Heater
- Garbage Disposal
- Instant Hot/Cold Water Dispenser
- Central Vacuum
- Whirlpool Bathtub
- Sump Pump
- Toilet
- Jetted Bathtub
- Plumbing System
- Attic Fans
- Free Water Sensor
- $25 A/C or Fridge Air Filter Credit
- Refrigerator
- Oven / Range / Stove / Cooktop
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Trash Compactor
- Built-in Food Center
- Range Exhaust Hood
- Wall Ovens
- Freestanding Ice Maker
- Garage Door Opener
- Air Conditioning and Ductwork
- Heating and Ductwork
- Electrical System
- Doorbells
- Smoke Detectors
- Ceiling Fans
- Water Heater
- Garbage Disposal
- Instant Hot/Cold Water Dispenser
- Central Vacuum
- Whirlpool Bathtub
- Sump Pump
- Toilet
- Jetted Bathtub
- Plumbing System
- Homeowners Insurance Deductible Reimbursement
- Attic Fans
- Free Water Sensor
- $25 A/C or Fridge Air Filter Credit
Optional Coverage
Cinch Home Services offers optional coverage for the following items:
- Pool (Heater Included)
- Pool with Spa (Heater Included)
- Septic Tank/Pumping
- Well Pump
- Premier Upgrade Package
- Spa (Heater Included)
Cinch Home Services Cost
Cinch Home Services prices the Appliances plan from $27.99 per month, while the Systems Plan has a premium of $32.99 per month, and the Complete Home Plan begins at $39.99 per month. There is also a $500 Homeowners Insurance deductible reimbursement with purchase of the Complete Home Plan.
These are rough estimates and may vary according to your state of residence. Cinch Home Services offers free coverage for the first 2 months of your term.
The above prices are for premium when the $150 option is selected. Check out the table below for premium pricing with the other deductible amounts in Texas, but keep in mind that they may vary based on where you live.
| Plan | Appliances Plan | Built-in Systems Plan | Complete Home Plan |
| $100 | $44.99 | $51.99 | $61.99 |
| $125 | $39.99 | $45.99 | $55.99 |
| $150 | $34.99 | $39.99 | $49.99 |
Their optional coverage items range from $2.50-$13.33 per month. To know what you’ll pay exactly, get your free quote.
Cinch Home Services Claims & Customer Service
Cinch has a straightforward process to schedule service appointments as described below:
- You can contact their customer care team via the service portal or call (844) 324-5688
- They will collect your residence and policy details.
- You can describe the issue you’re facing and schedule your service visit.
- They will collect part of the trade service fee upfront and adjust it with the deductible later.
They have 24/7 customer service, and the response time is 2-4 business days.
What Should You Know Before Buying Cinch?
The foremost thing to know about home warranty coverage is that companies have a ceiling on the aggregate claims liability, which for Cinch Home Services is $10,000. Each home system or appliance has a coverage cap, and repairs and replacements will be paid up to that amount. For heating systems, the dollar payout limit is $1500, and for ACs, it is $1000. For kitchen appliance repair, CHS accepts a maximum liability amount of $2000 per item. Cinch does cover 2 of these kitchen items. Most items have a coverage cap of $1500-2000.
Another essential thing to know is that not all the parts and components undergoing mechanical failure are liable for coverage. For example, broken or collapsed sewer lines outside the foundation won’t be covered. Nor will broken plumbing lines infiltrated or clogged by roots or foreign objects, door or door track assemblies, cables, springs, etc.
They have fewer exclusions for appliance parts and components than other companies. Cinch also covers mechanical failures due to rust and corrosion and/or sediment.
They detail the circumstances under which they won’t pay, such as accidents, radioactive contamination, lightning strikes, power failure, power surge, fire, casualty, flood, smoke, earthquake, freeze damage, etc., which are more under the purview of homeowners’ insurance.
Is Cinch A Good Home Warranty?
Summing up, Cinch Home Services does get many things right with the flexible pricing options and the lower number of exclusions overall. There are a couple of special provisions like home insurance deductible reimbursement and free water sensor that no one else gives. There are a bunch of special provisions. They also provide 24/7 customer service.
That being said, the pricing can be higher than other home warranty companies. though they do have some nice value-added services to make up for it. We have a couple of alternatives if you feel unsure of Cinch.
Other popular home warranty companies:
CINCH HOME SERVICES FAQs
Who owns Cinch Home Services?
The Cross Country Group of companies owns Cinch Home Services. The current CEO is Steve Upshaw.
What is Cinch’s Appliance Buyline Program?
Cinch members gain access to this program that provides discounts on name-brand appliances. They can be availed when buying new gadgets.
How does Cinch Warranty work?
The procedure is that after you buy the plan, there may be a waiting period. After that, whenever a covered item experiences a mechanical breakdown, you can file a claim via the method mentioned above in the claims and customer service section. The company decides whether a repair or replacement is needed and pays for it accordingly.
Does Cinch Home Warranty cover roof leaks?
Cinch Home Services does not cover roof leaks.
Does Cinch cover mobile homes?
Cinch Home Services explicitly states that they don’t cover mobile homes; only properties built on the land.
Will Cinch Home Warranty cover any pre-existing conditions?
You’re in luck because Cinch does cover pre-existing conditions that are not detectable by a visual examination or a home inspection. Make sure to read the sample contract before buying any plan.
How can I choose service technicians?
Cinch does not allow you to choose your technicians unless they don’t have services in your location. Under certain circumstances, you can get a second opinion from an independent contractor.
How to Cancel Cinch Home Warranty?
If you haven’t made any claims within 30 days of purchase, you can cancel your agreement for a full refund. After 30 days, you will get a 10% penalty credited if there is any delay in getting you the refund. You only get back unearned fees if you have made claims, subject to a $25 admin fee.
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Cinch Home Services REVIEWS
Alyssa Vair, Lafayette, IN
On Sep 15, 2021
It's easier to take people's money when you go by so many names and no one knows who's in charge of the shady circus. Cinch..Crosscountry...US Bank...Total Protect .....one will say "Your contract was canceled in July, I show you owe nothing." ...while I one of the other companies turns you into collections without ever telling you you owed anything. Super shady company, and they will make y ..Read Full Review
It's easier to take people's money when you go by so many names and no one knows who's in charge of the shady circus. Cinch..Crosscountry...US Bank...Total Protect .....one will say "Your contract was canceled in July, I show you owe nothing." ...while I one of the other companies turns you into collections without ever telling you you owed anything. Super shady company, and they will make you fight for anything to be done right. If one of their crappy contractors ruins your house, you have to deal with calling the contractors insurance company on your own. These companies will not stand behind you. They will hide behind eachother. They are only there to give you a service call price and find a service man.....if he's a bad one, oh well , that's on you to clean up after. ..View less
HelpfulOn Sep 16, 2021
The company has responded to the customer through the CRP system.
Rajkumar Iyer, Rockville, MD
On Sep 07, 2021
Just stay away from this company. It is just money, time & effort wasted down a clogged drain. For one they are very slow to respond with a repair fix and the technicians they send over have no clue as to the issue (probably are trying to learn on the job) leading to wasted time and heartburn. If only I could give them a negative rating, I would, but the least I can give them here is a 1*
HelpfulOn Oct 06, 2021
Dear Rajkumar -We're disappointed to hear you feel this way. We've located your account and see that you have since cancelled your claim and have received your deductible refund. All of our providers are licensed and insured, and qualified for the work which they are assigned. We review and monitor our providers reviews, but do not solely base our decisions on online reviews. We conduct surveys wi ..Read Full Review
Dear Rajkumar -We're disappointed to hear you feel this way. We've located your account and see that you have since cancelled your claim and have received your deductible refund. All of our providers are licensed and insured, and qualified for the work which they are assigned. We review and monitor our providers reviews, but do not solely base our decisions on online reviews. We conduct surveys with our customers and the highest ranked vendors are assigned for service with regards to availability, and we guarantee their work for 180 days. Hope this information is helpful. Sincerely, Austin ..View less
Deborah, Bloomfield Hills, MI
On Jul 19, 2021
I had this company for about 6 months. I needed a plumber because half our house wasn't working. It took them 2 weeks before they got someone over and he was incompetent. The vent to clean out the drain was on the roof and it was excluded. They could have pulled the toilet but said that wasn't covered either, even though it was not in the contract. So I paid a $100 to wait for 2 weeks and had to hire my ..Read Full Review
I had this company for about 6 months. I needed a plumber because half our house wasn't working. It took them 2 weeks before they got someone over and he was incompetent. The vent to clean out the drain was on the roof and it was excluded. They could have pulled the toilet but said that wasn't covered either, even though it was not in the contract. So I paid a $100 to wait for 2 weeks and had to hire my own plumber and pay another $350. What a waste. ..View less
HelpfulOn Jul 27, 2021
Dear Deborah - We’re disappointed to hear that you are unsatisfied with your claim experience so far. As with all warranties, there are certain terms and conditions related to servicing the items in your home. We understand it can be frustrating to learn a claim does not meet the requirements to be eligible for coverage and my team will be glad to review your claim to ensure the correct claim de ..Read Full Review
Dear Deborah - We’re disappointed to hear that you are unsatisfied with your claim experience so far. As with all warranties, there are certain terms and conditions related to servicing the items in your home. We understand it can be frustrating to learn a claim does not meet the requirements to be eligible for coverage and my team will be glad to review your claim to ensure the correct claim decision was made. Please reply with your full property address so we can locate your account. Respectfully, Austin ..View less
Darren S, Henderson, NV
On Jun 02, 2021
This company was beyond awful. They sell a great sounding "plan" and all these add-ons to cover appliances, pool equipment, and other optionals and make it sound easy to file claims online. We paid over $860 in service fees before we had to file our first claim. On our first service call they sent a technician who did not know the equipment at all. He blamed "maybe the circuit board&quo ..Read Full Review
This company was beyond awful. They sell a great sounding "plan" and all these add-ons to cover appliances, pool equipment, and other optionals and make it sound easy to file claims online. We paid over $860 in service fees before we had to file our first claim. On our first service call they sent a technician who did not know the equipment at all. He blamed "maybe the circuit board", "maybe the pump". We asked how much it would be to fix and said we'd be happy to just pay to get it fixed, but he said he had to send a report back to Cinch first and that they'd call us back. The technician said the dishwasher was cheap crap from China and told us we should buy a new unit. Surprise, surprise, Cinch never called or emailed. Instead, they simply marked our claim online as "Completed" with no explanation. We noticed this, so we called them to ask what happened. The phone rep said they would have to file something and get back to us. A couple days later they emailed to say they denied our claim (but still charged us $100 for the guy to come out) because the dishwasher broke due to "calcium buildup" and lack of proper maintenance. We disputed the claim with Cinch, which they sat on for an additional few days, and then emailed again that they would not look into it further. Based on the reviews here and elsewhere, this seems their entire strategy - send incompetent technicians, teach them to blame the customer for lack of maintenance, and then ignore or deny claims/complaints. They even reply to your complaints from an email address which you can't respond to to follow up! We ended up calling GE directly and the technician arrived within 4 hours and had the unit fixed within an hour. It turned out to be a part jammed in the motor, the motor wasn't even broken. It was NOT calcium build up and there was nothing wrong with the unit! He fixed it and all was well - and it was less than $250 vs. the $860 we had paid Cinch thus far. So basically, Cinch stalls as long as possible after denying your claim so you just give up and pay to get it fixed yourself. Complete waste of money. Steer clear. ..View less
HelpfulOn Jun 23, 2021
Dear Darren - We are sorry to hear that this has been your experience. Our customers are our top priority, and we would like to have one of our agents reach out to you personally. Please respond with your full property address, and we’ll reach out to you directly. Sincerely, Austin
Bruce B, Canton, GA
On May 24, 2021
I recommend Cinch Home Services warranty company to everyone including family and friends. They handled our refrigerator problem promptly and completely with zero hassle for us. A good value for the money.
HelpfulOn Jun 23, 2021
Dear Bruce, We appreciate you recommending Cinch to your friends and family! We aim to provide prompt and swift service, and we're delighted to hear we met our goal! Thanks for sharing your refrigerator claim experience with others. Sincerely, Austin
On Jun 23, 2021
The company has responded to the customer through the CRP system.
Lacreisha Barker, Athens, AL
On May 23, 2021
Terrible delays without notifying me can’t find contractor n timely manner so had to go out network but didn’t refund my deductible payment like they say they would but had to get my credit card company to resolve my the payment! Took off my job for service but no show to my home! So avoid this company for coverage and piece of mind of being stressed! Terrible communication
HelpfulOn Jun 23, 2021
Dear Lacreisha - We regret to hear the contract did not show up for your scheduled appointment. Our service providers are a representation of our company, and we are sorry for any inconvenience caused. My team would like to follow up personally and address your concerns. Please respond with your full property address, and a member of our team will review your account and follow up with you directl ..Read Full Review
Dear Lacreisha - We regret to hear the contract did not show up for your scheduled appointment. Our service providers are a representation of our company, and we are sorry for any inconvenience caused. My team would like to follow up personally and address your concerns. Please respond with your full property address, and a member of our team will review your account and follow up with you directly. Sincerely, Austin ..View less
On Jun 23, 2021
The company has responded to the customer through the CRP system.
Sam Nkrumah , Dover, DE
On May 21, 2021
There were swift in their response when called. The agent was courteous and knowledgeable. The repair work done was apt and claim and settlement was done smoothly. I will recommend them anytime to friend or family members.
HelpfulOn Jun 23, 2021
Dear Sam - We are delighted to hear this was your claim experience! We aim to be there in your time of needs and we're pleased to hear we met our goal and appreciate your recommendation! Sincerely, Austin
On Jun 23, 2021
The company has responded to the customer through the CRP system.
VERONICA BOMMARITO, Garnet Valley, PA
On May 17, 2021
CALLED FOR REPAIR ON MY LARGE CAPACITY DRYER UNDER MY SEARS HOME WARRANTY. THE SERVICE TECH SAID THEY MIGHT HAVE TO REPLACE IT IF THE PARTS COULD NOT BE FOUND. A COUPLE WEEKS LATER THEY SENT ME AN E MAIL ADVISING OF THE REPLACEMENT OR PAYMENT SO I COULD REPLACE IT MYSELF. THEY WERE VERY COURTEOUS AND THE CUSTOMER SERVICE PERSON I SPOKE WITH WAS VERY KNOWLEDGEABLE. THIS WAS WELL WORTH THE COST OF THE ..Read Full Review
CALLED FOR REPAIR ON MY LARGE CAPACITY DRYER UNDER MY SEARS HOME WARRANTY. THE SERVICE TECH SAID THEY MIGHT HAVE TO REPLACE IT IF THE PARTS COULD NOT BE FOUND. A COUPLE WEEKS LATER THEY SENT ME AN E MAIL ADVISING OF THE REPLACEMENT OR PAYMENT SO I COULD REPLACE IT MYSELF. THEY WERE VERY COURTEOUS AND THE CUSTOMER SERVICE PERSON I SPOKE WITH WAS VERY KNOWLEDGEABLE. THIS WAS WELL WORTH THE COST OF THE WARRANTY. ..View less
HelpfulOn May 20, 2021
Veronica, Thank you for taking the time to provide us with this feedback. We are thankful that we are able to be there to make your life a little easier and provide some peace of mind. We look forward to many more years of partnership! Sincerely, Austin
On May 20, 2021
The company has responded to the customer through the CRP system.
Stanley Kerns, Redlands, CA
On May 06, 2021
I have used the my warranty for my washer, fridge and now my dishwasher and each time the cost as been minimal compared to direct contact with repair service. Communication is adequate yet I had to contact service to get information on the status of my repair. Over all happy with my warranty I have saved money and time.
HelpfulOn May 20, 2021
Stanley - Our goal is to make managing home repairs easy, and we’re delighted to hear that you’ve had a pleasant experience. We hope to have you as our customer for many years to come! Sincerely, Austin
On May 20, 2021
The company has responded to the customer through the CRP system.
John Kocot, Montpelier, VA
On May 04, 2021
For the fourth time in my 5 1/2 years of being a Cinch customer, I have had to use my warranty coverage for a repair. I can't stress enough how fast and easy they make the claim process go. This last claim for my hot water heater repair was accepted, processed, and the repair completed, inside of 24 hours. And the plumbing company they sent was top shelf, 5 Stars! My annual rate they charge is, to me ..Read Full Review
For the fourth time in my 5 1/2 years of being a Cinch customer, I have had to use my warranty coverage for a repair. I can't stress enough how fast and easy they make the claim process go. This last claim for my hot water heater repair was accepted, processed, and the repair completed, inside of 24 hours. And the plumbing company they sent was top shelf, 5 Stars! My annual rate they charge is, to me , very fair, and no increase over those 5 1/2 yrs. Very, VERY satisfied with Cinch. Again, 5 Stars!! ..View less
HelpfulOn May 20, 2021
John, We are delighted to hear we provided you with a quick and easy claim experience during your first time using your Cinch warranty! We appreciate your 5 1/2 years of dedication to Cinch and we hope to continue satisfying your home warranty needs for many years to come! Sincerely, Austin
On May 20, 2021
The company has responded to the customer through the CRP system.
Jack Frankenburger, Bartow, FL
On May 03, 2021
The customer service agents are courteous and knowledgeable. They are professional. The repair people know a lot about the problems. The parts people can get the parts readily. This company is a big help. The ac supervisors need to think about replacement and not just to replace parts but to replace the system and not spending so much money on parts.
HelpfulOn May 20, 2021
Jack - We are committed to assigning trusted technicians to meet your needs and provide a hassle-free customer experience. Our providers are here to help resolve your claims and we're pleased to hear we've met your expectations! We appreciate your feedback! - Austin
Marilyn copper, Wichita, KS
On May 01, 2021
So far, no bad issues. Technician seems knowledgeable and takes care of problems fast. Pleasant. My one problem is trying to get on to ***** site at beginning. After I finally get on then it is not so bad. It is those robo talkers that ask questions. A person could handle it in half the time.
HelpfulOn May 20, 2021
Marilyn - We’re disappointed to hear that you experienced problems with our automated system. We are always working to improve our customer experience and we appreciate you taking the time to provide this feedback. We are glad to hear you were provided with excellent technicians to service your claims. Have a great day! - Austin
Maureen Therese Crain, Lees Summit, MO
On May 01, 2021
Very pleased with technicians from Cinch Home Services, who repaired my dryer. Working well and doesn't sound like a threshing machine. They were very proficient, friendly and knew their job and left everything as they found it. Very satisfied except for long wait for parts and that wasn’t their fault.
HelpfulOn May 20, 2021
Maureen, We appreciate you taking the time to let us know about your experience. Our goal is to ensure we are able to assign the right technician in your time of need, and are glad to know that everything was taken care of in a satisfactory manner. Thank you for being a valued customer! Sincerely, Austin
On May 20, 2021
The company has responded to the customer through the CRP system.
Gary R Peek, Greenwood, AR
On May 01, 2021
I was truly impressed on how fast they set up an appointment for us and for sending a Technician that explained everything he will have to accomplish to get our Refrigerator operational again. I’m sincerely happy we are covered by this warranty.
HelpfulOn May 19, 2021
Gary - We are delighted to hear that you’ve had a good experience with our service technician during your refrigerator claim. Our goal is to provide reliable service you can count on and we thank you for taking the time to share your experience with others! Sincerely, Austin
On May 19, 2021
The company has responded to the customer through the CRP system.
George Ramirez, Denver, CO
On Apr 30, 2021
Excellent service. Great communication on arrival times and service s. Tech was very helpful on hints to keep appliances operating. Super nice people. Recommend warranty service. Called ahead. Han masked covering. Left work areas cleaned up. Explained all documentation.
HelpfulOn May 19, 2021
George - We do our best to provide a simple claim experience for our customers, and our goal is to assign top notch technicians to service your claims. We are delighted to hear you were pleased with the service you received and appreciate your recommendation! - Austin
On May 19, 2021
The company has responded to the customer through the CRP system.
Beverly McCormick, Wichita, KS
On Apr 29, 2021
Used Cinch for the first time for a leaking valve in our shower. Technician acted like he didn't want to do much with it. He did change out the washers for the hot & cold, but later that afternoon it was leaking again, but not as bad. I thought it had stopped, but no, it was still leaking. I called to have someone come back out and I was charged an additional $100 for a problem that was supposedl ..Read Full Review
Used Cinch for the first time for a leaking valve in our shower. Technician acted like he didn't want to do much with it. He did change out the washers for the hot & cold, but later that afternoon it was leaking again, but not as bad. I thought it had stopped, but no, it was still leaking. I called to have someone come back out and I was charged an additional $100 for a problem that was supposedly fixed the day before. With their system, you can't tell anyone what the exact problem is or that the ill trained tech didn't do the job right. It's all animated. To cancel the second service call that I shouldn't have been charged for, I had to press '0' 15 times before I could talk to a representative from India. I was told it would take 10 business days to get my refund & I'm worried that won't happen and the rep was to give me a confirmation number for the refund request and he hung up before giving it to me & I was to get an email which never has come about the refund. I want to cancel, but everyone tells me this is the best warranty. Prove it to me. I'm frustrated that this company lacks professionalism, very difficult to resolve problems or speak to a rep who speaks English clearly. I have had American Home Shield before on a previous home & they were much better & the techs knew what they were doing & the problem fixed. The shower valve is still leaking & I guess I'll have to call a real plumber to fix it. ..View less
HelpfulOn Apr 29, 2021
Beverly - We regret to hear that we have not been providing hassle-free service. Please respond with your full property address so we can locate your account and I will be glad to have a member of my team investigate your deductible refund and call you personally to further address your concerns. Sincerely, Austin
On Apr 29, 2021
Mana rose, Marathon, FL
On Mar 20, 2021
Awful. They just took over hms which had for years. They were wonderful. Always paid within a month if it was out my pocket. This cinch I gave 100 in dec for work. Couldn’t find any one so I cancel order. It’s now mid March. 5 phone calls later I’m still waiting on my 100 which I sent immediately as they ask before they even looked for me. Would never go back. Do not use. Then w ..Read Full Review
Awful. They just took over hms which had for years. They were wonderful. Always paid within a month if it was out my pocket. This cinch I gave 100 in dec for work. Couldn’t find any one so I cancel order. It’s now mid March. 5 phone calls later I’m still waiting on my 100 which I sent immediately as they ask before they even looked for me. Would never go back. Do not use. Then while they looked for me that took 2 weeks then they had to find out what to do since there was no one in my area that was another week. So 3 weeks no washer while I waited for answers and work. ..View less
HelpfulOn Mar 20, 2021
The company has responded to the customer through the CRP system.
Joseph Sason , Vacaville, CA
On Mar 11, 2021
In dec 2020 we called Sears for a leaking dishwasher. A technician came and said it was the heater and ordered one after 2 weeks we got the heater but another technician came and said it was the copper pipe and was not covered. We ended up buying a new dishwasher. The technician signed us up for a warranty service. They don’t know what is covered and not. I am planning to cancel it. Waste of money.
HelpfulOn Mar 11, 2021
Joseph - Please know that we recognize it can be an upsetting experience to learn that an item may not be addressed by the home protection agreement. It is very important to us that our customers are educated on the coverage they retain, and are sent a copy of their contract within the first thirty days before the warranty goes into effect. We hope you reconsider and continue to be one of our valu ..Read Full Review
Joseph - Please know that we recognize it can be an upsetting experience to learn that an item may not be addressed by the home protection agreement. It is very important to us that our customers are educated on the coverage they retain, and are sent a copy of their contract within the first thirty days before the warranty goes into effect. We hope you reconsider and continue to be one of our valued members. - Austin ..View less
Steve, Newalla, OK
On Jan 24, 2021
We have been a member of the home warranty for a over a year now. Never thought of using the warranty plan for our appliances, it just never crossed our minds. Our hot water tank in the garage went out of course, it wasn't covered in our plan, of course, we shucked out a pretty big dollar for it and 2 weeks later, our furnace went out. So, for the first time we used the home warranty, paid our deducti ..Read Full Review
We have been a member of the home warranty for a over a year now. Never thought of using the warranty plan for our appliances, it just never crossed our minds. Our hot water tank in the garage went out of course, it wasn't covered in our plan, of course, we shucked out a pretty big dollar for it and 2 weeks later, our furnace went out. So, for the first time we used the home warranty, paid our deductible, the home warranty sent a heat & air company to use, made the appointment and that was it. The Air & Heat guy had a tough time figuring out the issue, through parts at the furnace until it was fix, a couple of days but it is fixed and running great. No more money beside my deductible. GREAT! I and so glad we have this protection plan and will use it again if need be. ..View less
HelpfulOn Jan 27, 2021
Steve - Our goal is to make managing home repairs easy, and we’re delighted to hear that you’ve had a pleasant experience. We hope to have you as our customer for many years to come! - Austin
On Jan 27, 2021
The company has responded to the customer through the CRP system.
Lynne Naylor, Lawndale, CA
On Jan 22, 2021
In Dec 2020 I submitted a request for my built-in dishwasher to be repaired. Three times the appointment was changed. Finally in January 2021 I contacted Cinch and reminded them that my policy guaranteed replacement if the appliance couldn't be fixed. I am still waiting for the repaired machine or the new replacement. Worst warranty service ever.
HelpfulOn Jan 27, 2021
Lynne - As we strive to provide our customers with superior customer service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to ensure your claim is being handled properly and your dishwasher is repaired promptly. If you would like my teams assistance, please respond with your full property ..Read Full Review
Lynne - As we strive to provide our customers with superior customer service, we wish to take this opportunity to express our appreciation for calling this matter to our attention. My team would like to follow up with you personally to ensure your claim is being handled properly and your dishwasher is repaired promptly. If you would like my teams assistance, please respond with your full property address so we can locate your account and reach out to you personally. Sincerely, Austin ..View less
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On Sep 16, 2021
Dear Alyssa - We're disappointed to hear you feel this way and appreciate you sharing your feedback here, on Facebook and Yelp. Our records indicate we have already escalated your concerns to an Account Services supervisor to review your concerns and follow up directly. We appreciate the opportunity to address your concerns. Respectfully, Austin