ONE GUARD HOME WARRANTY REVIEW
OneGuard Home Warranty, established in 1990, is a regional company that currently only operates in Texas, Nevada & Arizona. A subsidiary of Frontdoor Inc., which also owns American Home Shield and Landmark Home Warranty, OneGuard has a reputable leadership team guiding their business strategy and customer services.
OneGuard is known for offering several unique home maintenance services such as HVAC tune-ups and carpet cleaning, in addition to home warranty service contracts, unlike many other companies. They also specialize in offering refrigeration and HVAC equipment upgradation services. Keep reading to find out details about the company’s offerings.
Pros
- Quick response time & Claims Department available 24/7
- Participates in HomeWarrantyReviews Complaints Resolution Program
- Service recall period of 30 days
- The policy comes into effect immediately
Cons
- Limited coverage options
Premium
$399-$599+
Deductible
$69
Coverage Limits
$1.5K-$3K
BBB Rating
A-
Active States
3
Complaint Resolution Program
Yes
833-748-0325$2,500
Estimated Appliance Coverage$1,500
Estimated System Coverage3
No. Of Active StatesYes
Complaint Resolution ProgramOneGuard Home Warranty Plans & Coverage
OneGuard Home Warranty has three plans for existing homeowners:
- Appliance Guard: This plan covers critical appliances and provides some home maintenance services along with some optional add-ons, should you wish to include them
- System Guard: Coverage extends over critical home systems, most home maintenance services, and optional items
- HomeGuard: This plan includes everything from the Appliance Guard plan and System Guard plan, in addition to every maintenance service and optional item in their rosters
- Washers
- Dryers
- Dishwasher
- Trash Compactor
- Garbage Disposal
- Wall Oven/ Range/ Cooktop
- Built-in Microwave Oven
- Instant Hot/Cold Water Dispenser
- Pest Control
- Kitchen Refrigerator Ice Maker
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Kitchen Appliances
- Garage Door Opener
- Electrical System
- Doorbells
- Smoke Detectors
- Water Heater
- Central Vacuum
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- HVAC Tune-Up
- Ceiling and Exhaust Fans
- Pest Control
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Garage Door Tune-up Service
- Permits & Code Upgrades
- Equipment Disposal
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Trash Compactor
- Garage Door Opener
- Electrical System
- Doorbells
- Smoke Detectors
- Garbage Disposal
- Instant Hot/Cold Water Dispenser
- Central Vacuum
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- Kitchen Refrigerator Ice Maker
- Wall Oven/ Range/ Cooktop
- Kitchen Appliances
- Garage Door Tune-up Service
- Equipment Disposal
- Water Heater
- Pest Control
- Ceiling and Exhaust Fans
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Permits & Code Upgrades
Each service plan allows the addition of optional items. These items are only available with the corresponding plan type, i.e. SystemGuard/ApplianceGuard; except for HomeGuard which allows all of these items. They include:
- Undetectable Pre-Existing Conditions Coverage
- Additional Dishwasher
- Built-in Pool/Spa (1 Set of Equipment)
- Additional Range/Oven/Cooktop
- Salt Water Pool/Spa (1 Set of Equipment)
- 2nd Washer & Dryer
- Additional Freestanding Refrigeration Units (per unit)
- HVAC Equipment Incompatibility Coverage
- Additional Freestanding Refrigeration Units (per unit)
- Extended Main Line Plumbing
- Upgrade to Built-in Kitchen Refrigerator
- Sprinkler System and Timer
- Additional Built-in Kitchen Refrigeration Unit
- Additional Sprinkler Valve
- Additional Freestanding Kitchen Refrigerator
- Water Softener & Reverse Osmosis Filtration System
- Additional Built-in Microwave
- Guest House
OneGuard’s plans offered for Home Buyers & Sellers and Real Estate Professionals are as follows:
- Sentinel: OneGuard’s Sentinel plan covers appliances such as your dishwasher, garbage disposal, trash compactor, etc. The systems covered in this plan are ductwork, plumbing system, water heater, electrical system, central vacuum, and so on. The services offered in this plan are Weed Kill Treatment, Carpet Cleaning Service and lots more.
- Centurion: This plan covers your dishwasher, built-in microwave, garbage disposal, trash compactor, air conditioning systems, heating system, ductwork, etc. The services in this plan are pool maintenance, security alarm coverage, utility connection service & lots more.
- Guardian: This plan covers everything included in the Sentinel plan & Centurion plan, and lots more.
All these plans offer the optional coverage option. They also have a Certified Pre-Owned Home Program that gives a mechanical inspection to listed homes.
OneGuard Home Warranty Prices
The cost of OneGuard plans depends on the size of the home, location, and optional items chosen. The table below shows the tentative monthly pricing for the homeowner plans:
| State | Deductible | ApplianceGuard Premium |
SystemGuard Premium |
HomeGuard Premium |
|---|---|---|---|---|
| Texas | $69 | $30 | $44 | $56 |
| Nevada | $69 | $25 | $34 | $50 |
| Arizona | $69 | $29 | $38 | $50 |
The real estate and buyer-seller plans cost from $379-$699 with a TCF of $75. To get the exact pricing details applicable to you, you can submit a free quote.
ONEGUARD HOME WARRANTY CLAIMS & CUSTOMER SERVICE
It’s pretty easy to file a OneGuard Home Warranty service request. You can submit it online or via the toll-free number, 24/7. Once they approve the repair, it becomes a claim. Here are the few simple steps you must follow:
- Once you notice a problem in a system or appliance in your home, immediately file a claim through the customer portal or toll-free number.
- The OneGuard technicians will contact you within four working hours to schedule an appointment at the time of your convenience.
- When the repair is complete, you are required to pay the necessary service call fee.
OneGuard Home Warranty services have been regularly renewed as per our reviewers. This indicates that the company can provide satisfactory services. In addition, they have been rated well for sending timely services and for their well-trained contractors.
What Are The Exclusions And Limitations Of OneGuard Home Warranty Contracts?
OneGuard home warranty contracts explicitly specify what items are covered and what are not. Nothing that is under the ‘not covered’ section will be reimbursed or paid. This also means that not all components and parts of a covered system will be paid. Only the ones necessary for proper functioning are typically covered.
Upon failure of covered items, OneGuard should be contacted immediately, and all attempts should be made to prevent further damage. Else, the company won’t pay for any follow-up repairs. Similarly, they will not cover malfunctions that arise due to improper installation or pre-existing conditions.
Only the repairs and replacements are covered. Only OneGuard Home Warranty can determine whether to repair or replace a system or appliance. When replacement is required, OneGuard will only install equipment comparable in features, capacity, and efficiency and won’t match identical colors, brands, dimensions, or other features irrelevant to the primary function.
OneGuard Home Warranty won’t pay for the construction, carpentry, or structural modifications necessary to perform the repair or replacement. Nor will they cover restoration of any wall or floor, cabinets, countertops, tile, stone, brick, paint, etc. damaged in delivering the service.
IS ONEGUARD HOME WARRANTY GOOD?
OneGuard Home Warranty is owned by a legacy group and offers comprehensive coverage to homeowners and the parties involved in a real estate transaction. Their plans provide unique maintenance services as well. However, they are only active in Texas, Arizona, and Nevada, limiting their availability. You have to choose a different company if you live elsewhere. Based on user opinion, these three home warranty companies offer comparable pricing and coverage while also operating in TN, AZ, NV, and most of the other states.
ONE GUARD HOME WARRANTY FAQs
Who owns OneGuard Home Warranty?
Frontdoor Inc., one of the largest home services companies in the US, owns OneGuard Home Warranty. They also own AHS, Landmark Home Warranty, HSA, etc.
OneGuard Home Warranty vs. American Home Shield: which is better?
Despite being owned by the same company, AHS has fewer home maintenance services than OneGuard. However, AHS has a more prominent service technicians’ network and operates across every state except Alaska. OneGuard only exists in 3 states- TX, NV, AZ. Therefore, if you don’t need a regional company, AHS may be a better option.
Does OneGuard Home Warranty cover AC replacement?
Yes, OneGuard Home Warranty covers AC replacement if the repairs are not feasible. They may offer cash instead of replacing the system in some instances. In such situations;, they will offer a prorated amount subject to coverage caps.
What is OneGuard’s Freon-related service?
Freon is a refrigerant used in refrigerators and HVAC systems now being phased out due to environmental consequences as per federal government mandates. OneGuard Home Warranty offers HVAC Equipment Incompatibility Coverage when you require a repair or replacement, and the phase-out can be performed.
Can I use my own repair contractors?
OneGuard Home Warranty will not reimburse for work commissioned by repair contractors outside their network. They will assign contractors when you make a claim, and you will have to pay the trade service fee. Their contractors are qualified according to the standards they have determined.
Does OneGuard sell homeowners’ insurance?
No. OneGuard is a home warranty company. Home Insurance is meant for insurance coverage for any unexpected damage to the structure or contents of your home due to events such as fires, storms, and other natural disasters. It may also cover the theft of personal property. In addition, Home Warranty covers repairs and replacements due to natural wear and tear.
Can OneGuard service contract be transferred?
Yes, the OneGuard service contract can be transferred, provided the protected home is sold during the contract term. You must notify the representatives at OneGuard, in writing, of the change in ownership and provide them with the new owner’s name.
Does OneGuard cover guesthouses?
Yes, OneGuard covers guest houses but only under the HomeGuard plan. Besides the guesthouse option, you will also receive all other coverage options included in the HomeGuard plan.
Is there a cancellation fee for OneGuard?
If you cancel OneGuard home warranty plans within 30 days of purchase, you will receive a complete refund. After 30 days, they will pay only the prorated portion of the pending home warranty cost minus a $50 administrative fee. They will also pay a 10% penalty for each month of delay in refunding the money.
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ONEGUARD HOME WARRANTY REVIEWS
Candy Hein, San Antonio, TX
On Jul 22, 2021
I received prompt attention to the problem. They even noticed another problem that needed servicing and I was able to get OneGuard to address it right away. Agent was very polite and most helpful.
HelpfulNick, Plano, TX
On Jul 21, 2021
Absolutely worthless home warranty company! Please don't waste your money. We've had our HVAC routinely maintenanced in our 40 year old home since we've owned it for 4 years -- & still constantly had issues and repairs every few months. Every company that came out told us it needed to be replaced but OneGuard refused to replace the 17 year old unit. We recently had a leaky coil that no company would ..Read Full Review
Absolutely worthless home warranty company! Please don't waste your money. We've had our HVAC routinely maintenanced in our 40 year old home since we've owned it for 4 years -- & still constantly had issues and repairs every few months. Every company that came out told us it needed to be replaced but OneGuard refused to replace the 17 year old unit. We recently had a leaky coil that no company would touch because they were afraid of breaking the unit when they go to change it out. It got so bad that it began leaking underneath our floors. Again, they refused to do anything and said it was our fault for not taking better care of the unit despite it being rusty when we originally purchased the home. Now we are going to have to pay 10k-20k out of pocket for a new unit and repairs. Keep the monthly fee and put it aside to pay for your repairs yourself -- they are also horrible to coordinate with as you have to use their contractors. It took them days to get back to us and get someone out to us despite having an active leak in our home. ..View less
HelpfulT Vito, Phoenix, AZ
On Jun 23, 2021
Overall a great experience with One Guard. Quick response times and the service companies they work with are very good. We've had several repairs and even appliance replacements through them. Would recommend them to home owners.
HelpfulMelody Morrow, Cleburne, TX
On Jun 18, 2021
I wish I had a better report but alas. From the long waits for service to the quality of technicians they contract with to the things they don’t cover, I’ve been very disappointed. Finally just paid out of pocket to bring out a trusted technician.
HelpfulOn Jun 24, 2021
Dear Melody of Cleburne, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely apologize for the frustration. Please be assured closure of the service request was processed on your behalf, and we sincerely hope to restore your trust in the wonderful services OneG ..Read Full Review
Dear Melody of Cleburne, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely apologize for the frustration. Please be assured closure of the service request was processed on your behalf, and we sincerely hope to restore your trust in the wonderful services OneGuard has to offer. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties ..View less
Steven Whipple, Cypress, TX
On Jun 03, 2021
In March 2021, my regular HVAC service company told me I had a leak in the coil of my downstairs AC Unit. I called OneGuard, paid the $69 fee, and they sent the first contractor who said there was no leak, they just needed to put a “dryer” on the line and they “added a little coolant.” They did not use a coolant gas detector, just visually inspected the coil. Two months later, to ..Read Full Review
In March 2021, my regular HVAC service company told me I had a leak in the coil of my downstairs AC Unit. I called OneGuard, paid the $69 fee, and they sent the first contractor who said there was no leak, they just needed to put a “dryer” on the line and they “added a little coolant.” They did not use a coolant gas detector, just visually inspected the coil. Two months later, to the day, my AC was running, both the blower and the compressor, but no air was coming through the vents. I knew this to be a symptom of a frozen (block of ice) in the coil due to low coolant. I called OneGuard again and requested a different contractor. They made me pay the $69 fee again for the same problem...The second contractor showed up with the proper equipment, found the leaking coil, and replaced it today. They charged a host of other charges that OneGuard did not cover. My issue is being double billed the $69 service fee for the same issue that I told them about on day one. In short, I had to pay extra $ because of the incompetent first contractor who put a sloppy band aid on the problem. The below ratings refer to the first contractor and OneGuard’s handling of the situation. ..View less
HelpfulOn Jun 04, 2021
Dear Steven of Cypress, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret your frustration. Please know we have left you a voice message and hope to have effectively addressed your concerns. We are also available 24/7, 365 days a year if you have addit ..Read Full Review
Dear Steven of Cypress, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret your frustration. Please know we have left you a voice message and hope to have effectively addressed your concerns. We are also available 24/7, 365 days a year if you have additional questions. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties ..View less
On Jun 04, 2021
On Jul 04, 2021
One Guard responded and refunded the second $69 charge - which speaks to the quality of OneGuard’s customer service. Hopefully, they will discontinue use of the first contractor, which l learned is just a previous horrible company that changed names.
C Quihuis, Glendale, AZ
On Apr 02, 2021
I pay so much money for second-class repairs, its not even first-rate anymore. First I called about my AC/Heating and Cool ****** told me I had to replace my unit, I did but for only the ground unit. The thermostat is the worst product ever. Two months ago I tried to change the heat to AC but it locked all by itself and feels like Ive been in a sauna every evening at 96 degrees. Now Im having troubl ..Read Full Review
I pay so much money for second-class repairs, its not even first-rate anymore. First I called about my AC/Heating and Cool ****** told me I had to replace my unit, I did but for only the ground unit. The thermostat is the worst product ever. Two months ago I tried to change the heat to AC but it locked all by itself and feels like Ive been in a sauna every evening at 96 degrees. Now Im having trouble getting someone out here to replace it. Again I called OG about my garage door doesnt work and it only has been a week that the repair man fixed it and Im already having the same issue I had before. Customer service is okay but Id rather speak with the same person because most of the representatives put you on hold and hang up while Ive been waiting more than an hour sometimes two hours. This past year before the pandemic has been the worst in overall rating. ..View less
HelpfulOn Apr 08, 2021
Dear C Quihuis of Glendale, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners as quickly as possible, and we regret the frustration. Please know we have confirmed repairs to the heating system were successfully compl ..Read Full Review
Dear C Quihuis of Glendale, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners as quickly as possible, and we regret the frustration. Please know we have confirmed repairs to the heating system were successfully completed. In addition, we confirmed that an appointment is scheduled for April 9 to reassess the garage door opener, and we will continue to monitor the request through to completion. Thank you again for your consideration and allowing OneGuard the opportunity to offer this additional explanation. OneGuard Home Warranties ..View less
Phillip M Figura, Mesa, AZ
On Mar 31, 2021
The overall staff and Tech. were very knowledgeable and courtesy ! I received honest answers regarding checking my air conditioner inspection, which is very hard to find anymore. Thank You for your Honesty. Phil Figura
HelpfulOn Apr 05, 2021
Dear Phillip of Mesa, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our courteous contractors! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. On behalf of the entire team, thank you again for entrusti ..Read Full Review
Dear Phillip of Mesa, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our courteous contractors! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties ..View less
Vicki Biesk, Waddell, AZ
On Mar 31, 2021
OneGuard is the company we chose to be our warranty company when we bought our house and it has really been there for us when we needed them and made our move in much easier. From the re-key service to the reprograming of our garage remotes to the repair of our upstairs HVAC unit (3 times). They have been great on response and very reasonably priced. We are very happy with the service we have received. ..Read Full Review
OneGuard is the company we chose to be our warranty company when we bought our house and it has really been there for us when we needed them and made our move in much easier. From the re-key service to the reprograming of our garage remotes to the repair of our upstairs HVAC unit (3 times). They have been great on response and very reasonably priced. We are very happy with the service we have received. They continue to make things easy with the great service. ..View less
HelpfulOn Apr 05, 2021
Dear Vicki of Waddell, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider ..Read Full Review
Dear Vicki of Waddell, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Marcia T Thompkins, Fort Worth, TX
On Mar 27, 2021
I have been a OneGuard customer since I first bought my house in November 2008. Every service provider referred by them has been the best! Quick, professional, polite, friendly, and informative. OneGuard has been there whenever I needed them and I have never had a service issue or a reason to complain. They have proven over and over that they will do what they say they will do and I like that!
HelpfulOn Mar 31, 2021
Dear Marcia of Fort Worth, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 13 years! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear this has been your experience. On behalf the entir ..Read Full Review
Dear Marcia of Fort Worth, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 13 years! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear this has been your experience. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties. ..View less
John Fink, Frisco, TX
On Mar 26, 2021
Signed on to OneGuard in summer 2020. I used the AC and furnace checkup in 2020 and recently the AC checkup again this year 2021. The service tech came to my house at the designated time. What is nice the same tech came to my each of the three times. He is professional and courteous. The first time he came to my house he did a little maintenance to something on the AC and didn't charge me extra. Ve ..Read Full Review
Signed on to OneGuard in summer 2020. I used the AC and furnace checkup in 2020 and recently the AC checkup again this year 2021. The service tech came to my house at the designated time. What is nice the same tech came to my each of the three times. He is professional and courteous. The first time he came to my house he did a little maintenance to something on the AC and didn't charge me extra. Very nice! This year he replaced a minor item on the AC to make sure it works good in the summer. The item was still working but it was getting weak. Don't need the AC to stop in the middle of a Texas summer! I said go ahead and replace it, I have to keep the wife cool! He could have not told me about the item because it was still working. However, he knew it would probably break down in the summer. Great service! He is looking out for the customer! ..View less
HelpfulOn Apr 01, 2021
Dear John of Frisco, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and our professional service contractor! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to ..Read Full Review
Dear John of Frisco, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and our professional service contractor! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Scotty Mahlum, Mesa, AZ
On Mar 21, 2021
I had an AC checkup and the Contractor **** **** was great. I have been a OneGuard customer since 2016 and never had any problems with getting stuff fixed to date.
HelpfulOn Mar 26, 2021
Dear Scotty of Mesa, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and our service contractors! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home serv ..Read Full Review
Dear Scotty of Mesa, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and our service contractors! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties ..View less
Teddy, Peoria, AZ
On Mar 17, 2021
We have used One Guard several times for various issues and have always found them professional, prompt and the vendors knowledgeable. We would recommend highly recommend them as a home warranty company.
HelpfulOn Mar 24, 2021
Dear Teddy of Peoria, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for ch ..Read Full Review
Dear Teddy of Peoria, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for choosing OneGuard! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties ..View less
Michelle Merkley, Phoenix, AZ
On Mar 17, 2021
I really like one guard, when you call to put a request for service and are connected to customer there happy to help with your problem, they take detailed information of said problem, they let you know the company that's going to call you and they let you know the company has a 4 hour window and if they don't call back in the 4 hour window to call back, the companies they contract with then call you an ..Read Full Review
I really like one guard, when you call to put a request for service and are connected to customer there happy to help with your problem, they take detailed information of said problem, they let you know the company that's going to call you and they let you know the company has a 4 hour window and if they don't call back in the 4 hour window to call back, the companies they contract with then call you and set up a time they will come, they are very friendly and informative and usually it's a part they have to get in before they come back to fix the problem but once done it's good to go, I appreciate one guard as well as the companies they contract with thank you ..View less
HelpfulOn Mar 19, 2021
Dear Michelle of Phoenix, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Than ..Read Full Review
Dear Michelle of Phoenix, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties ..View less
sandy, Sun City West, AZ
On Mar 12, 2021
Very timely, thorough, courteous. **** called top let me know he was on his way. He Explained everything! **** did a complete inspection of AC...no duck leaks, plenty of Freon, motor, capacitor, etc. Very happy with their service
HelpfulOn Mar 16, 2021
Dear Sandy of Sun City West, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and our service contractor! Our number one priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard t ..Read Full Review
Dear Sandy of Sun City West, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and our service contractor! Our number one priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Stephanie, Phoenix, AZ
On Mar 10, 2021
The contractor was on time and very nice but the problem is he really didn’t fix my garage door he used my batteries to just put them in the garage door opener and could not fix the light because that wasn’t covered and could not help me with the remote on the outside of the garage so I feel I was charged for something I could’ve done myself and also I had to supply the batteries becaus ..Read Full Review
The contractor was on time and very nice but the problem is he really didn’t fix my garage door he used my batteries to just put them in the garage door opener and could not fix the light because that wasn’t covered and could not help me with the remote on the outside of the garage so I feel I was charged for something I could’ve done myself and also I had to supply the batteries because of the garage make he said it was not replaceable ..View less
HelpfulOn Mar 16, 2021
Dear Stephanie of Phoenix, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review the situation firsthand. Please know our top priority is customer satisfaction, and we sincerely regret the frustration. Please note in accordance with the service plan, the trade service fee is payable to OneGuard at the time of scheduled service. Thank you again for ..Read Full Review
Dear Stephanie of Phoenix, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review the situation firsthand. Please know our top priority is customer satisfaction, and we sincerely regret the frustration. Please note in accordance with the service plan, the trade service fee is payable to OneGuard at the time of scheduled service. Thank you again for your consideration and allowing OneGuard the opportunity to offer this additional explanation. OneGuard Home Warranties ..View less
Berry Jackson, Chandler, AZ
On Mar 09, 2021
This company is the best home warranty company I've ever dealt with. They are efficient, respond quickly and took care of my issues no questions asked! Hired a quality a/c company to fix 2 a/c units. Repair was done quickly and the company knew what they were doing. Very knowledgeable and helpful!
HelpfulOn Mar 15, 2021
Dear Mr. Jackson, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with knowledgeable professionals is exactly what we strive for, and we love the positive feedback! Thank you again fo ..Read Full Review
Dear Mr. Jackson, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with knowledgeable professionals is exactly what we strive for, and we love the positive feedback! Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
p michaud, New River, AZ
On Mar 06, 2021
not good!!!! waited for a washer repair or resolution for approximately 6 wks, now they offer $399.00 for new (low end) GE model that isnt even available and no doubt will be a long wait on back order,,,, , NOT HAPPY! NOT IMPRESSED!!!!!
HelpfulOn Mar 12, 2021
Dear P. of New River, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the replacement washer was processed according to the terms of the service plan. ..Read Full Review
Dear P. of New River, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the replacement washer was processed according to the terms of the service plan. Once available, the contractor will arrange an appointment to complete the installation. Thank you for your consideration and allowing OneGuard to provide you with this additional explanation. OneGuard Home Warranties ..View less
Kristi, Tempe, AZ
On Mar 03, 2021
One Guard is very easy to work with. They are very professional and kind. They sent out a technician who was on time, thorough and very knowledgeable. One guard is the way to go! Highly recommended!
HelpfulOn Mar 08, 2021
Dear Kristi of Tempe, AZ, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and knowledgeable contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to connect you with kind dependable professionals, and we love the positive feedback. On behalf of the entire OneGuard team, thank you agai ..Read Full Review
Dear Kristi of Tempe, AZ, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and knowledgeable contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to connect you with kind dependable professionals, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 4 years and look forward to serving you in the future. OneGuard Home Warranties ..View less
Pamela D Boozer, San Antonio, TX
On Mar 02, 2021
I LOVE OneGuard!! We have used OneGuard several times for appliances and they always do their best to accomodate and get us back up and running as quickly as possible.
HelpfulOn Mar 09, 2021
Dear Pamela of San Antonio, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our pleasure to provide swift action when you are faced with a breakdown. On behalf of the entire OneGuard team, thank you for the positive feedback! We truly appreciate your continued business and loo ..Read Full Review
Dear Pamela of San Antonio, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our pleasure to provide swift action when you are faced with a breakdown. On behalf of the entire OneGuard team, thank you for the positive feedback! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Mr Steele, Chandler, AZ
On Feb 28, 2021
I just purchased a new home and I used One Guard to have pest control, carpet cleaning, and all the locks rekeyed, including the garage door remotes reprogrammed. This was all done at a low price and one telephone call. All of the services were completed on time by professionals.
HelpfulOn Mar 16, 2021
Dear Mr. Steele of Chandler, On behalf of the entire OneGuard team, thank you so much for the positive review and providing such thoughtful testimony regarding your customer service experiences! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we love to hear about your experiences. Thank you again for entrusting OneGuard with all your hom ..Read Full Review
Dear Mr. Steele of Chandler, On behalf of the entire OneGuard team, thank you so much for the positive review and providing such thoughtful testimony regarding your customer service experiences! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we love to hear about your experiences. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
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Repair Time
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Claims and Settlement
On Jun 30, 2021
Dear T Vito of Phoenix, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire team, th ..Read Full Review
Dear T Vito of Phoenix, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties ..View less