One Guard Home Warranty Review
OneGuard Home Warranty, established in 1990, is a regional company that currently only operates in Texas, Nevada & Arizona. A subsidiary of Frontdoor Inc., which also owns American Home Shield and Landmark Home Warranty, OneGuard has a reputable leadership team guiding their business strategy and customer services.
OneGuard is known for offering several unique home maintenance services such as HVAC tune-ups and carpet cleaning, in addition to home warranty service contracts, unlike many other companies. They also specialize in offering refrigeration and HVAC equipment upgradation services. Keep reading to find out details about the company’s offerings.
Pros
- Quick response time & Claims Department available 24/7
- Participates in HomeWarrantyReviews Complaints Resolution Program
- Service recall period of 30 days
- The policy comes into effect immediately
Cons
- Limited coverage options
Premium
$399-$599+
Deductible
$69
Coverage Limits
$1.5K-$3K
BBB Rating
A-
Active States
3
Complaint Resolution Program
Yes
$2,500
Estimated Appliance Coverage$1,500
Estimated System Coverage3
No. Of Active StatesYes
Complaint Resolution ProgramOneGuard Home Warranty Plans & Coverage
OneGuard Home Warranty has three plans for existing homeowners:
- Appliance Guard: This plan covers critical appliances and provides some home maintenance services along with some optional add-ons, should you wish to include them
- System Guard: Coverage extends over critical home systems, most home maintenance services, and optional items
- HomeGuard: This plan includes everything from the Appliance Guard plan and System Guard plan, in addition to every maintenance service and optional item in their rosters
- Washers
- Dryers
- Dishwasher
- Trash Compactor
- Garbage Disposal
- Wall Oven/ Range/ Cooktop
- Built-in Microwave Oven
- Instant Hot/Cold Water Dispenser
- Pest Control
- Kitchen Refrigerator Ice Maker
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Kitchen Appliances
- Garage Door Opener
- Electrical System
- Doorbells
- Smoke Detectors
- Water Heater
- Central Vacuum
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- HVAC Tune-Up
- Ceiling and Exhaust Fans
- Pest Control
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Garage Door Tune-up Service
- Permits & Code Upgrades
- Equipment Disposal
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Trash Compactor
- Garage Door Opener
- Electrical System
- Doorbells
- Smoke Detectors
- Garbage Disposal
- Instant Hot/Cold Water Dispenser
- Central Vacuum
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- Kitchen Refrigerator Ice Maker
- Wall Oven/ Range/ Cooktop
- Kitchen Appliances
- Garage Door Tune-up Service
- Equipment Disposal
- Water Heater
- Pest Control
- Ceiling and Exhaust Fans
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Permits & Code Upgrades
Each service plan allows the addition of optional items. These items are only available with the corresponding plan type, i.e. SystemGuard/ApplianceGuard; except for HomeGuard which allows all of these items. They include:
- Undetectable Pre-Existing Conditions Coverage
- Additional Dishwasher
- Built-in Pool/Spa (1 Set of Equipment)
- Additional Range/Oven/Cooktop
- Salt Water Pool/Spa (1 Set of Equipment)
- 2nd Washer & Dryer
- Additional Freestanding Refrigeration Units (per unit)
- HVAC Equipment Incompatibility Coverage
- Additional Freestanding Refrigeration Units (per unit)
- Extended Main Line Plumbing
- Upgrade to Built-in Kitchen Refrigerator
- Sprinkler System and Timer
- Additional Built-in Kitchen Refrigeration Unit
- Additional Sprinkler Valve
- Additional Freestanding Kitchen Refrigerator
- Water Softener & Reverse Osmosis Filtration System
- Additional Built-in Microwave
- Guest House
OneGuard’s plans offered for Home Buyers & Sellers and Real Estate Professionals are as follows:
- Sentinel: OneGuard’s Sentinel plan covers appliances such as your dishwasher, garbage disposal, trash compactor, etc. The systems covered in this plan are ductwork, plumbing system, water heater, electrical system, central vacuum, and so on. The services offered in this plan are Weed Kill Treatment, Carpet Cleaning Service and lots more.
- Centurion: This plan covers your dishwasher, built-in microwave, garbage disposal, trash compactor, air conditioning systems, heating system, ductwork, etc. The services in this plan are pool maintenance, security alarm coverage, utility connection service & lots more.
- Guardian: This plan covers everything included in the Sentinel plan & Centurion plan, and lots more.
All these plans offer the optional coverage option. They also have a Certified Pre-Owned Home Program that gives a mechanical inspection to listed homes.
OneGuard Home Warranty Prices
The cost of OneGuard plans depends on the size of the home, location, and optional items chosen. The table below shows the tentative monthly pricing for the homeowner plans:
| State | Deductible | ApplianceGuard Premium |
SystemGuard Premium |
HomeGuard Premium |
|---|---|---|---|---|
| Texas | $69 | $30 | $44 | $56 |
| Nevada | $69 | $25 | $34 | $50 |
| Arizona | $69 | $29 | $38 | $50 |
The real estate and buyer-seller plans cost from $379-$699 with a TCF of $75. To get the exact pricing details applicable to you, you can submit a free quote.
ONEGUARD HOME WARRANTY CLAIMS & CUSTOMER SERVICE
It’s pretty easy to file a OneGuard Home Warranty service request. You can submit it online or via the toll-free number, 24/7. Once they approve the repair, it becomes a claim. Here are the few simple steps you must follow:
- Once you notice a problem in a system or appliance in your home, immediately file a claim through the customer portal or toll-free number.
- The OneGuard technicians will contact you within four working hours to schedule an appointment at the time of your convenience.
- When the repair is complete, you are required to pay the necessary service call fee.
OneGuard Home Warranty services have been regularly renewed as per our reviewers. This indicates that the company can provide satisfactory services. In addition, they have been rated well for sending timely services and for their well-trained contractors.
What Are The Exclusions And Limitations Of OneGuard Home Warranty Contracts?
OneGuard home warranty contracts explicitly specify what items are covered and what are not. Nothing that is under the ‘not covered’ section will be reimbursed or paid. This also means that not all components and parts of a covered system will be paid. Only the ones necessary for proper functioning are typically covered.
Upon failure of covered items, OneGuard should be contacted immediately, and all attempts should be made to prevent further damage. Else, the company won’t pay for any follow-up repairs. Similarly, they will not cover malfunctions that arise due to improper installation or pre-existing conditions.
Only the repairs and replacements are covered. Only OneGuard Home Warranty can determine whether to repair or replace a system or appliance. When replacement is required, OneGuard will only install equipment comparable in features, capacity, and efficiency and won’t match identical colors, brands, dimensions, or other features irrelevant to the primary function.
OneGuard Home Warranty won’t pay for the construction, carpentry, or structural modifications necessary to perform the repair or replacement. Nor will they cover restoration of any wall or floor, cabinets, countertops, tile, stone, brick, paint, etc. damaged in delivering the service.
IS ONEGUARD HOME WARRANTY GOOD?
OneGuard Home Warranty is owned by a legacy group and offers comprehensive coverage to homeowners and the parties involved in a real estate transaction. Their plans provide unique maintenance services as well. However, they are only active in Texas, Arizona, and Nevada, limiting their availability. You have to choose a different company if you live elsewhere. Based on user opinion, these three home warranty companies offer comparable pricing and coverage while also operating in TN, AZ, NV, and most of the other states.
One Guard Home Warranty Faqs
Who owns OneGuard Home Warranty?
Frontdoor Inc., one of the largest home services companies in the US, owns OneGuard Home Warranty. They also own AHS, Landmark Home Warranty, HSA, etc.
OneGuard Home Warranty vs. American Home Shield: which is better?
Despite being owned by the same company, AHS has fewer home maintenance services than OneGuard. However, AHS has a more prominent service technicians’ network and operates across every state except Alaska. OneGuard only exists in 3 states- TX, NV, AZ. Therefore, if you don’t need a regional company, AHS may be a better option.
Does OneGuard Home Warranty cover AC replacement?
Yes, OneGuard Home Warranty covers AC replacement if the repairs are not feasible. They may offer cash instead of replacing the system in some instances. In such situations;, they will offer a prorated amount subject to coverage caps.
What is OneGuard’s Freon-related service?
Freon is a refrigerant used in refrigerators and HVAC systems now being phased out due to environmental consequences as per federal government mandates. OneGuard Home Warranty offers HVAC Equipment Incompatibility Coverage when you require a repair or replacement, and the phase-out can be performed.
Can I use my own repair contractors?
OneGuard Home Warranty will not reimburse for work commissioned by repair contractors outside their network. They will assign contractors when you make a claim, and you will have to pay the trade service fee. Their contractors are qualified according to the standards they have determined.
Does OneGuard sell homeowners’ insurance?
No. OneGuard is a home warranty company. Home Insurance is meant for insurance coverage for any unexpected damage to the structure or contents of your home due to events such as fires, storms, and other natural disasters. It may also cover the theft of personal property. In addition, Home Warranty covers repairs and replacements due to natural wear and tear.
Can OneGuard service contract be transferred?
Yes, the OneGuard service contract can be transferred, provided the protected home is sold during the contract term. You must notify the representatives at OneGuard, in writing, of the change in ownership and provide them with the new owner’s name.
Does OneGuard cover guesthouses?
Yes, OneGuard covers guest houses but only under the HomeGuard plan. Besides the guesthouse option, you will also receive all other coverage options included in the HomeGuard plan.
Is there a cancellation fee for OneGuard?
If you cancel OneGuard home warranty plans within 30 days of purchase, you will receive a complete refund. After 30 days, they will pay only the prorated portion of the pending home warranty cost minus a $50 administrative fee. They will also pay a 10% penalty for each month of delay in refunding the money.
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ONEGUARD HOME WARRANTY REVIEWS
Sue , Sun City, AZ
On Sep 26, 2022
ONEGUARD called asked if they could come today-September 26th instead of the 27th. Very in top of service calls. Great job.Lan**n was professional polite and knowledgeable . Checked all facets and then fixed the problem
HelpfulDarrel Watkins, Frisco, TX
On Sep 23, 2022
ONEGUARD is the 3rd warranty company that I have used and I notice that they all have the same vendors, and for the most part, these vendors are not reputable companies. I recently had AC work done at my home and the vendor came by and stayed 3 minutes and said that I needed to order a part but it won't be covered because there was damage to the fan. Long story short, I hired someone who handled it the ..Read Full Review
ONEGUARD is the 3rd warranty company that I have used and I notice that they all have the same vendors, and for the most part, these vendors are not reputable companies. I recently had AC work done at my home and the vendor came by and stayed 3 minutes and said that I needed to order a part but it won't be covered because there was damage to the fan. Long story short, I hired someone who handled it the same day and provided proof that there was no way it could've been damaged. I now have recently called about the other AC so I'm hoping this one is a slam dunk as I pretty much already know what the problem is as I've had 2 other techs (non-vendors) take a look and I want to make sure this vendor does not attempt to come up with a bogus excuse like the previous vendor. I will provide an update. ..View less
HelpfulOn Oct 04, 2022
Darrel of Frisco, Thank you for taking the time to write a review and sharing important feedback. Customer satisfaction and servicing our valued members as quickly as possible is our top priority, and we regret any frustration. Please be assured we are closely monitoring your active service request to ensure resolution. Thank you again for your consideration and allowing OneGuard the opportunity t ..Read Full Review
Darrel of Frisco, Thank you for taking the time to write a review and sharing important feedback. Customer satisfaction and servicing our valued members as quickly as possible is our top priority, and we regret any frustration. Please be assured we are closely monitoring your active service request to ensure resolution. Thank you again for your consideration and allowing OneGuard the opportunity to assist you. OneGuard Home Warranties ..View less
Linda Campbell, Chandler, AZ
On Aug 26, 2022
Resolved problems promptly and with qualified companies. Repair services were provided within days. Appointments were set up quickly and according to my calendar. I appreciate the time and effort these companies put forth in order to take care of my problems.
HelpfulOn Sep 02, 2022
Dear Linda of Chandler, Thank you so much for the 5 stars and providing such wonderful remarks regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, tha ..Read Full Review
Dear Linda of Chandler, Thank you so much for the 5 stars and providing such wonderful remarks regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 7 years, and we look forward to serving you again. OneGuard Home Warranties ..View less
Linda T, Georgetown, TX
On Aug 15, 2022
Had an issue with our garage door where a wheel came off the rail. OneGuard assisted in getting the svc request created quickly. Although the issue we had was not covered by the warranty, we were glad we got a professional out to the house to resolve the issue and also do an inspection and tuneup (my cost).
HelpfulOn Aug 22, 2022
Dear Linda of Georgetown, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! It is always our sincerest intent to provide you with the most comprehensive coverage for all your home warranty and home services needs, and we appreciate hearing about the professionalism and level of service you received. On behalf of the entire OneGuard t ..Read Full Review
Dear Linda of Georgetown, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! It is always our sincerest intent to provide you with the most comprehensive coverage for all your home warranty and home services needs, and we appreciate hearing about the professionalism and level of service you received. On behalf of the entire OneGuard team, thank you again! We truly value your continued business of 3 years, and we look forward to serving you in the future. OneGuard Home Warranties ..View less
Carol Wolford, Keller, TX
On Aug 04, 2022
I have had a good experience with One Guard. The last problem with our air conditioning unit, I was very pleased with the technician they sent out. He knew right away the problem, solved the problem situation and got us going with our air conditioning working before he left. He was super professional.
HelpfulOn Aug 09, 2022
Dear Ms. Wolford, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority, and we love hearing about your experience and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 6 year ..Read Full Review
Dear Ms. Wolford, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority, and we love hearing about your experience and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 6 years, and we look forward to serving you in the future. OneGuard Home Warranties ..View less
Tina, Mansfield, TX
On Jul 29, 2022
Quick response to my repair request that was needed. Always fast and efficient. I have used my warranty a couple of other times and always great vendors. Highly recommend One Guard
HelpfulOn Aug 05, 2022
Dear Tina of Mansfield, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the amazing feedback and always appreciate the opportunity to help. On behalf the entir ..Read Full Review
Dear Tina of Mansfield, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the amazing feedback and always appreciate the opportunity to help. On behalf the entire team, thank you again for choosing OneGuard! We truly value your continued business and recommendation and look forward to serving you in the future. OneGuard Home Warranties ..View less
LINDA REYES, Mesa, AZ
On Jul 25, 2022
The best thing i ever did was get One Guard. I have always been satisfied anytime I have called over the years. A/C, washing machine, and my pool...Great company !!
HelpfulOn Aug 01, 2022
Dear Linda of Mesa, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. Thank you again for the opportunity! We truly value you ..Read Full Review
Dear Linda of Mesa, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to provide you with peace of mind for all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Dipesh Patel, Dallas, TX
On Jul 25, 2022
This has to be one of the WORST warranty companies ever. I have several properties with them and will be moving all of our business along with our business entities away from them shortly. They left us without AC for over a month in June / July in Dallas Texas where the temps were regularly in the triple digits. I was traveling and when I called the call center I was on the phone with incompetent offshor ..Read Full Review
This has to be one of the WORST warranty companies ever. I have several properties with them and will be moving all of our business along with our business entities away from them shortly. They left us without AC for over a month in June / July in Dallas Texas where the temps were regularly in the triple digits. I was traveling and when I called the call center I was on the phone with incompetent offshore call center agents for over SIX hours. I finally had enough and just hired my own contractor to resolve the issue (which they did within ONE day!). I would recommend staying very far away from this company. I am now out of pocket almost $1500 and the OneGuard people have no interest in helping or making me whole even though I have been a customer with MULTIPLE properties for almost a decade. I have also referred DOZENS of customers to them. I never had this kind of issue with them but they must have switched to an offshore model with some tight processes to frustrate customers and minimize payouts. SEVERAL offshore agents told me they have NO WAY of connecting me directly with a supervisor. I have yet to experience this kind of bad experience in my life. The issue is STILL unresolved and I welcome a call from the OG people (BUT they NEVER call). ..View less
HelpfulOn Jul 29, 2022
The company has responded to the customer through the CRP system.
On Jul 30, 2022
Steven, Buckeye, AZ
On Jul 25, 2022
One Guard has been there for us multiple times and they have been outstanding in service. They have paid for their warranty 100 times over!!! I highly recommend them to everyone!
HelpfulOn Jul 26, 2022
Dear Steven of Buckeye, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in all the wonderful services we have to offer. On behalf of the entire team, thank you again for choosing OneGu ..Read Full Review
Dear Steven of Buckeye, Thank you so much for the 5 star review and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in all the wonderful services we have to offer. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and recommendation, and we look forward to serving you in the future. OneGuard Home Warranties ..View less
J C, Phoenix, AZ
On Jul 24, 2022
The contractors the home warranty employs are on the low end of quality. We noticed this with our AC problems which we had to call 4 times in 7 months. The first did shotty work putting in a compressor. The second charged us $1200 for Freon when it could have been taken care of when they replaced the compressor. Three weeks later it was completely out again. My neighbor who works in the HVAC industry got ..Read Full Review
The contractors the home warranty employs are on the low end of quality. We noticed this with our AC problems which we had to call 4 times in 7 months. The first did shotty work putting in a compressor. The second charged us $1200 for Freon when it could have been taken care of when they replaced the compressor. Three weeks later it was completely out again. My neighbor who works in the HVAC industry got tired of seeing me call AC techs and went up to inspect it. He brought down all the burned out wires and connectors and showed me pictures of the shotty work the technician did on the compressor. Each technician that came over including my neighbor said that the unit really needed to be replaced since it was a 1997 unit. I called One Guard and argued my case with them but they would budge. We don’t even have cars on the road that old yet One Guard was perfectly fine having me call a claim in every other month or every few weeks. We plan on leaving One Guard at the end of our yearly plan and suggest others steer clear from this company unless you want to be having substandard work done often. I finally replaced our AC out of pocket no thanks to One Guard. ..View less
HelpfulOn Jul 28, 2022
Dear J C of Phoenix, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage and the warranty process, and we are also available ..Read Full Review
Dear J C of Phoenix, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage and the warranty process, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties ..View less
Alexis S, Roanoke, TX
On Jul 23, 2022
I've been a OneGuard customer for about 4 years, and have used their services a few times already. I can say they are very responsive... not like others I had before who typically tend to look up the small print to avoid covering anything you report. Their process to submit a claim online is efficient and intuitive; on top of that, the follow up process is well thought of, which allows you to check the ..Read Full Review
I've been a OneGuard customer for about 4 years, and have used their services a few times already. I can say they are very responsive... not like others I had before who typically tend to look up the small print to avoid covering anything you report. Their process to submit a claim online is efficient and intuitive; on top of that, the follow up process is well thought of, which allows you to check the status online at any time, without having to call. They work with multiple vendors in the area where I live, which results in being able to schedule repairs rather quick (even when our a/c unit stopped working in the middle of the Texan summer!). They also offer a call back option, so you don't have to wait too long in the rare event you need to call them. ..View less
HelpfulOn Jul 28, 2022
Dear Alexis of Roanoke, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties over the last 4 years! Making it easy to request service and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again for entrusting OneGuard with all ..Read Full Review
Dear Alexis of Roanoke, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties over the last 4 years! Making it easy to request service and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties ..View less
Raj, Glendale, AZ
On Jul 21, 2022
I have been using OG last 17yrs, the best experience keeping me with OG. Always send good contractors for the work. They have done quality work. Only once I had bad experience, they never send that contractor again, best customer service I can expect. Some of my friends went out of OG and came back to OG.
HelpfulOn Jul 28, 2022
Dear Raj of Glendale, Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 17 years. On behalf the entire OneG ..Read Full Review
Dear Raj of Glendale, Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 17 years. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Suzanne Stuart, Gilbert, AZ
On Jul 12, 2022
If you like poor responsiveness, rude employees and sub par coverage, this is the company for you. It's one thing for me to not understand all the details of my coverage (which should have been explained better to me) it's another thing to be incredibly RUDE when I call for help.
HelpfulOn Jul 13, 2022
Dear Suzanne of Gilbert, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority and we sincerely apologize for the frustration. We have confirmed OneGuard has explained coverage with you and processed a check for the air conditioning system repairs, and we are always available i ..Read Full Review
Dear Suzanne of Gilbert, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our utmost priority and we sincerely apologize for the frustration. We have confirmed OneGuard has explained coverage with you and processed a check for the air conditioning system repairs, and we are always available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties ..View less
On Jul 14, 2022
john truesdell, Las Vegas, NV
On Jun 29, 2022
On 6-17, I called oneguard to file a claim for a leak in my lawn irrigation system. First thing they do is charge the service fee. I was very specific on that call. The calls are recorded. Please retrieve it. I said that I was not interested in finding my own contractor. If they don't/can't handle it, then I DO NOT AUTHORIZE THE CHARGE. I was assured they had a contractor and they would come out. ..Read Full Review
On 6-17, I called oneguard to file a claim for a leak in my lawn irrigation system. First thing they do is charge the service fee. I was very specific on that call. The calls are recorded. Please retrieve it. I said that I was not interested in finding my own contractor. If they don't/can't handle it, then I DO NOT AUTHORIZE THE CHARGE. I was assured they had a contractor and they would come out. On 6-21 I called to check as I had yet to hear from anyone. I was again assured that I just needed to wait for the contractor. On 6-23, AS I WAS BOARDING A PLANE OVERSEAS, I received an email that read in part "as per our conversation, you are approved to find your own contractor..." NO SUCH CONVERSATION EVER TOOK PLACE. I was able to call again on 6-24. I asked for a manager. I was told one would call me in 24 hours. It is very telling when a company has no process to escalate a call. A manager will call you. Yeah. Sure they will. On 6-29, I called YET AGAIN. and YET AGAIN I asked for a manager. And YET AGAIN the answer is a manager will call you. When????? I am still waiting for the call I was promised LAST WEEK. No one at this company cares. No one at this company will tell you the truth. NO ONE AT ONEGUARD WILL HELP YOU. ..View less
HelpfulOn Jul 05, 2022
Dear Mr. Truesdell, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret any frustration. OneGuard has offered the option of finding your own contractor to provide diagnosis and has explained the warranty process with you and we are ..Read Full Review
Dear Mr. Truesdell, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret any frustration. OneGuard has offered the option of finding your own contractor to provide diagnosis and has explained the warranty process with you and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties ..View less
On Jul 05, 2022
Brenda Jones, Sun City, AZ
On Jun 23, 2022
This is my fifth year as a OneGuard customer. I swear I'll never be without them! As a prior renter, our landlord was contracted with a different company (and we were not impressed!) When we bought our home, a friend recommended OneGuard. I have never been disappointed! We recently sold our house and bought another. One of the first things I did was contact OneGuard! In my opinion, they're essential!
HelpfulOn Jun 30, 2022
Dear Brenda of Sun City, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 5 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrustin ..Read Full Review
Dear Brenda of Sun City, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 5 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties ..View less
TAB, Spring, TX
On May 28, 2022
My experience with OneGuard Home Warranty has been great. I have receieved excellent service and good response times. Everyone that I have had contact with have been professional, caring, and friendly. I will continue to recommend them to others
HelpfulOn Jun 24, 2022
Dear TAB of Spring, Thank you so much for the 5 stars and providing such thoughtful remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard ..Read Full Review
Dear TAB of Spring, Thank you so much for the 5 stars and providing such thoughtful remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendation, and we look forward to serving you in the future. OneGuard Home Warranties ..View less
Connie Wasche, Sun City, AZ
On May 08, 2022
Great service & very fast response. We were leaving for MN as we are snow birds & needed service immediately & they came to do the repair the next morning.
HelpfulOn Jun 23, 2022
Dear Connie of Sun City, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf the entire team ..Read Full Review
Dear Connie of Sun City, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Beulah Felton , Lewisville, TX
On Apr 13, 2022
I have submitted several work orders and all with exception of one was fulfilled. I am be happy with the results of the work order. My water heater stopped heating the water and because the C**** community has over 100 units and is considered commercial property, the warranty did not cover my heater and I had to purchase a new heater. The other work orders were completed. The professional assigned to th ..Read Full Review
I have submitted several work orders and all with exception of one was fulfilled. I am be happy with the results of the work order. My water heater stopped heating the water and because the C**** community has over 100 units and is considered commercial property, the warranty did not cover my heater and I had to purchase a new heater. The other work orders were completed. The professional assigned to the jobs have been very nice and polite. ..View less
HelpfulOn Jun 22, 2022
Dear Beulah of Lewisville, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and your service professionals! Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and competitive pricing, and we appreciate your understanding of how the warranty works. Thank you again for choosing OneGuar ..Read Full Review
Dear Beulah of Lewisville, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and your service professionals! Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and competitive pricing, and we appreciate your understanding of how the warranty works. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Ida Reffett, Phoenix, AZ
On Mar 13, 2022
I called for service on my G* Side by Side refrigerator. My refrigerator was not cooling and the ice cream in my freezer had defrosted. After the company scheduled a video view of my refrigerator and diagnosed the problem, the technician was sent to my home to do the repair work four business days later. The technician arrived promptly at noon as scheduled. He was courteous, and repaired the refrigerat ..Read Full Review
I called for service on my G* Side by Side refrigerator. My refrigerator was not cooling and the ice cream in my freezer had defrosted. After the company scheduled a video view of my refrigerator and diagnosed the problem, the technician was sent to my home to do the repair work four business days later. The technician arrived promptly at noon as scheduled. He was courteous, and repaired the refrigerator in a little over one hour. In addition, he installed my "smart filter" which I provided. He repaired a loose door handle on the freezer. He explained his repair to me and the freezer was already starting to cool. My refrigerator and freezer have been working properly since the repair one week ago. I am very satisfied with the work done. ..View less
HelpfulOn Apr 20, 2022
Dear Ida of Phoenix, Thank you so much for 5 star review and such wonderful testimony regarding your customer service experience with OneGuard Home Warranties and your service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs ..Read Full Review
Dear Ida of Phoenix, Thank you so much for 5 star review and such wonderful testimony regarding your customer service experience with OneGuard Home Warranties and your service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for the opportunity! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties ..View less
C Turner, Dallas, TX
On Mar 08, 2022
I had only been with OneGuard for a four months before my first claim...a sink link. Requesting service online was easy enough. The questions were thorough and they make sure to remind me what was not covered. The contractor who arrived was professional and friendly. Overall, I was pleased.
HelpfulOn Apr 22, 2022
Dear C Turner of Dallas, Thank you so much for the 5 stars and providing such thoughtful remarks regarding your positive customer service experiences with OneGuard Home Warranties and your professional service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your hom ..Read Full Review
Dear C Turner of Dallas, Thank you so much for the 5 stars and providing such thoughtful remarks regarding your positive customer service experiences with OneGuard Home Warranties and your professional service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
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OneGuard Home Warranties RATINGS
RATINGS
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Repair Time
Quality of Repair
Claims and Settlement
On Oct 05, 2022
Dear Sue of Sun City, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you with all of your home warranty and home services needs. On behalf ..Read Full Review
Dear Sue of Sun City, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is always our top priority, and we love the positive feedback and opportunity to assist you with all of your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less