ALLCOMPANIES TOOLS BLOGS
Disclaimer

We maintain complete transparency with the readers on our website. The company rankings on our site are independent of any marketing relationships that we may hold with a home warranty company. We may receive compensation for receiving quotes or placing advertisements. However, this does not affect a company's rankings. Companies are ranked solely on the basis of consumer reviews and ratings received from home warranty users.

*The lead information obtained will be sent to the respective companies as selected by the readers. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond.

Home  /   Companies /   OneGuard Home Warranties
icon Last updated: January 12, 2021

OneGuard Home Warranty Reviews, Plans & Cost - 2021

OneGuard Home Warranty is a regional company that operates in Texas, Nevada and Arizona. Founded in 1990, the company is known for offering several unique services such as HVAC tune-ups, carpet cleaning, and rekeying. They also specialize in offering refrigeration and HVAC equipment up-gradation services.

Driven by goals, OneGuard Home Warranty envisions to become the one-stop solution for the home care needs. The company offers a wide range of home maintenance services in addition to affordable home warranty plans. OneGuard has good leadership guiding their business strategy and customer services.


OneGuard Home Warranties
Rating starRating starRating starRating starRating star 4 / 5
Based on 393 Reviews & Ratings | Write A Review
mapicon

$3,000

Estimated Appliance Coverage

$1,500

Estimated System Coverage

3

No. Of Active States

Yes

Complaint Resolution Program

WHY OneGuard Home Warranties?

  • Quick response time to solve all your home’s problems
  • Comprehensive coverage for all your system & appliances
  • Participates in HomeWarrantyReviews Complaints Resolution Program
  • Claims department available 24/7
  • Service recall period of 30 days
  • The policy comes into effect immediately

OneGuard Home Warranty Plans

OneGuard offers three plans offered for existing homeowners. They are:

The plans offered for Home Buyers & Sellers and Real Estate Professionals are as follows:

OneGuard offers optional coverage options under which one can cover extra items like pool or spa equipment, pool pump, and many more at additional cost.

OneGuard Home Warranty Cost

OneGuard Home Warranty plans cost you anywhere between $399 to $699 for home buyers & sellers and real estate professionals. For existing homeowners, the cost ranges from $25 to $56 per month depending on the location or state. The trade service call fee is $65.

Sentinel
  • Plumbing (including stoppages)
  • Electrical
  • Garbage Disposal
  • Central Vacuum
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Garage Door Opener
  • OrangePlus
Centurion
  • Air Conditioning and Ductwork
  • Heating and Ductwork
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Central Vacuum
  • Ceiling Fans
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Garage Door Opener
  • Rekey
Guardian
  • Air Conditioning and Ductwork
  • Heating and Ductwork
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Central Vacuum
  • Ceiling Fans
  • Oven / Range / Stove / Cooktop
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Rekey

OneGuard Home Warranties CLAIMS

It is extremely simple to file a OneGuard Home Warranty claim. You can submit your claim online or call 1-888-896-0014. Here are the few simple steps you must follow to file your claim:

  • Once you notice a problem in a system or appliance in your home, immediately file a claim online or via the toll-free number
  • The OneGuard technicians will contact you within four working hours to schedule an appointment at the time of your convenience
  • When the repair is complete you must pay the necessary service call fee

OneGuard Home Warranty services have been regularly renewed as per our reviewers. This indicates that the company is able to provide satisfactory services. They have been rated well for sending timely services and for their well-trained contractors. Read OneGuard Home Warranty reviews to get a better understanding about their quality of services.

  States Covered
  Corporate Office
  States Not Covered

What Are The Exclusions And Limitations Of OneGuard Home Warranty Plans?

Only the representatives at OneGuard Home Warranty can determine whether to repair or replace a home system or appliance. If the company decides to offer a replacement, they will take care of the reinstallation process. Note that the company will install equipment comparable in features, capacity, and efficiency and won’t look to match identical colors, brands, and dimensions, or any other features that do not impact the primary function of the device.

OneGuard home warranty contracts explicitly specify what items are covered and what are not. Nothing that is under the ‘not covered’ section will be reimbursed or paid for. This also means that not all components and parts of a covered system will be covered. Only the ones necessary for proper functioning are typically covered.

Upon failure of covered items, OneGuard should be contacted immediately and all attempts should be made to prevent further damage. Else, the company won’t pay for any follow-up damage repairs. Similarly, they will not cover malfunctions that can be clearly traced to improper installation or pre-existing conditions.

Only the repairs and replacements are covered. OneGuard Home Warranty won’t pay for the construction, carpentry or structural modifications necessary to perform the repair or replacement. Nor will they cover restoration of any wall or floor, cabinets, countertops, tile, stone, brick, paint or the like damaged in trying to affect the service.

ONEGUARD HOME WARRANTIES FAQs

What is OneGuard’s Freon related service?

Freon is a refrigerant used in refrigerators and HVAC systems now being phased out due to environmental consequences as per federal government mandates. OneGuard Home Warranty offers HVAC Equipment Incompatibility Coverage when you require a repair or replacement and the phase-out can be performed.

Is OneGuard Home Warranty a national company? Are they available in California?

No, OneGuard Home Warranty offers service only in the southwest in the states Arizona, Nevada and Texas. They are a regional company and as yet, don’t have any plans for California.

Can I use my own repair contractors?

OneGuard Home Warranty will not reimburse for work commissioned by repair contractors outside their network. They will assign contractors when you make a claim and you will have to pay the trade service fee. Their contractors are qualified according to the standards they have determined.

Does OneGuard sell homeowners’ insurance?

No. OneGuard is a home warranty company. Home Insurance is meant for insurance coverage for any unexpected damage to the structure or contents of your home due to events such as fires, storms, and other natural disasters. It may also cover theft of personal property. Home Warranty covers repairs and replacements due to natural wear and tear.

Can OneGuard service contract be transferred?

Yes, OneGuard service contract can be transferred, provided the protected home is sold during the term of the contract. You must notify the representatoves at OneGuard, in writing, of the change in ownership and provide them the name of the new owner.

Does OneGuard cover guest houses?

Yes, OneGuard covers guest houses but only under the HomeGuard plans. When you select a guest house option, you will receive all coverage options included in the HomeGuard plan.

People are also interested in

American Home Shield (AHS)

American Home Shield (AHS)

Rating starRating starRating starRating starRating star
4
/ 5
Based on 13,855 Reviews & Ratings
Total Home Protection

Total Home Protection

Rating starRating starRating starRating starRating star
4.5
/ 5
Based on 722 Reviews & Ratings
Choice Home Warranty

Choice Home Warranty

Rating starRating starRating starRating starRating star
3.5
/ 5
Based on 6,997 Reviews & Ratings

OneGuard Home Warranties REVIEWS

Icon

David Pendyala, Mesquite, TX

On Jan 08, 2021

Rating starRating starRating starRating starRating star

The process is slow, especially in the authorization department. took me 6 days to get my water heater replaced. No one looked at my order for repair till i called multiple times. If you plan on talking to someome you cannnot. No one there picks up the phone. Ispent maybe three hours on hold all together.

Helpful
1 people found this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Jan 12, 2021

Dear Mr. Pendyala, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the delay in communication and frustration you experienced regarding your recent service request for the water heater. It is our constant endeavor to ensure your calls to OneGuard are answ ..Read Full Review

Dear Mr. Pendyala, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Your feedback is extremely important, and we sincerely regret the delay in communication and frustration you experienced regarding your recent service request for the water heater. It is our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during these extraordinary times. Please be assured we have confirmed the water heater has been replaced, and hot water has been restored to the home. Thank you again for your patience and understanding, and for allowing OneGuard to the opportunity to serve you. OneGuard Home Warranties ..View less

Icon

Kari Moody, Sun City West, AZ

On Dec 19, 2020

Rating starRating starRating starRating starRating star

I have had the protection of OneGuard Home Warranties for 12 years and could not be more pleased. The hot water heater, garbage disposal, faucets, refrigerator have been replaced with no expense (deduction) to me. I will recommend this company to me dearest friends.

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Dec 27, 2020

Dear Kari of Sun City, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 12 years! Your satisfaction is our top priority and the positive testimony you provide is exactly what we strive to do, from the first call for service to the completed repair, and we ..Read Full Review

Dear Kari of Sun City, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 12 years! Your satisfaction is our top priority and the positive testimony you provide is exactly what we strive to do, from the first call for service to the completed repair, and we always appreciate the opportunity. Thank you again for entrusting OneGuard with all your home warranty and home services needs. We truly value your loyal business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties ..View less

Icon

Jan Kidder, Schertz, TX

On Dec 04, 2020

Rating starRating starRating starRating starRating star

I am so pleased with the service and quality of the contractors who they assign to the job. All my claims have been handled with promptness, and efficiently.

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Dec 09, 2020

Dear Jan of Schertz, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experience with OneGuard Home Warranties and our efficient contractors! Your testimony is exactly what we strive to do, and we love to hear about your experience. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look ..Read Full Review

Dear Jan of Schertz, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experience with OneGuard Home Warranties and our efficient contractors! Your testimony is exactly what we strive to do, and we love to hear about your experience. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties ..View less

Icon

Jeffrey Crenshaw, New Braunfels, TX

On Nov 17, 2020

Rating starRating starRating starRating starRating star

Contacted OneGuard to schedule a furnace check/tuneup. Phone lines were tied up for over and hour so I submitted my request online. The online request was easy to complete and the contractor assigned to this job contacted me rather quickly. The work was scheduled on a day convenient to me. The maintenance window was 1 - 5 p.m. The two workers arrived after 7 p.m. but did have the courtesy to call ..Read Full Review

Contacted OneGuard to schedule a furnace check/tuneup. Phone lines were tied up for over and hour so I submitted my request online. The online request was easy to complete and the contractor assigned to this job contacted me rather quickly. The work was scheduled on a day convenient to me. The maintenance window was 1 - 5 p.m. The two workers arrived after 7 p.m. but did have the courtesy to call and advise that they would be late. The furnace was serviced with no problems found. Workers were courteous and respectful. ..View less

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Nov 30, 2020

Dear Mr. Crenshaw, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences using OneGuard online to create your service request! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous ..Read Full Review

Dear Mr. Crenshaw, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences using OneGuard online to create your service request! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties ..View less

Icon

Jennifer, San Antonio, TX

On Nov 10, 2020

Rating starRating starRating starRating starRating star

Needed service to rekey the door locks of a new home. They processed the claim within minutes. A representative called within 12 hours to follow up and give me the name of the company that would be providing the service and they sent someone a day later. Everything was explained and they were very professional. Thank you so much!

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Nov 12, 2020

Dear Jennifer of San Antonio, Thank you so much for the 5 star review and positive remarks regarding your service experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly appreciate your ..Read Full Review

Dear Jennifer of San Antonio, Thank you so much for the 5 star review and positive remarks regarding your service experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again soon. OneGuard Home Warranties ..View less

Icon

Delbert , Cedar Hill, TX

On Nov 08, 2020

Rating starRating starRating starRating starRating star

Great experience, my repair request was received by OneGuard, took a little time to get some one on the phone. The repair company came out earlier, completed repairs in a timely manner. Would have given 5 stars but phone time is to lengthy.

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Nov 12, 2020

Dear Delbert of Cedar Hill, Thank you for providing OneGuard Home Warranties with a 4 star rating, along with helpful feedback. Please know it is our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume as we create service requests for breakdowns, provide updates, and activ ..Read Full Review

Dear Delbert of Cedar Hill, Thank you for providing OneGuard Home Warranties with a 4 star rating, along with helpful feedback. Please know it is our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume as we create service requests for breakdowns, provide updates, and actively work to obtain equipment for our valued customers. On behalf of the entire team, thank you again for your patience and understanding. We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties ..View less

Icon

Frank C, Scottsdale, AZ

On Nov 08, 2020

Rating starRating starRating starRating starRating star

Great experience with Home Warranty window cleaning. Great customer service from start to finish. Great job on the windows. They are sparkling clean. Would definitely use again !

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Nov 12, 2020

Dear Frank of Scottsdale, Thank you so much for the 5 star review and testimony regarding your service experience with OneGuard Home Warranties and our amazing contractors! Providing service that exceeds your expectations, with friendly professionals that are reliable and efficient, is exactly what we seek to do and we are pleased to hear that this has been your experience. On behalf of the entire ..Read Full Review

Dear Frank of Scottsdale, Thank you so much for the 5 star review and testimony regarding your service experience with OneGuard Home Warranties and our amazing contractors! Providing service that exceeds your expectations, with friendly professionals that are reliable and efficient, is exactly what we seek to do and we are pleased to hear that this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties ..View less

Icon

Ken Davidson, Leander, TX

On Oct 28, 2020

Rating starRating starRating starRating starRating star

Having only recently moved into this home I had several projects/repairs to complete. I've contacted OneGuard three times and each time their service has been superb. The online system for requesting service was easy to navigate and the services I requested were all covered on my policy. The contractors sent by OneGuard were all excellent. They were all professional, knowledgeable, competent, and efficie ..Read Full Review

Having only recently moved into this home I had several projects/repairs to complete. I've contacted OneGuard three times and each time their service has been superb. The online system for requesting service was easy to navigate and the services I requested were all covered on my policy. The contractors sent by OneGuard were all excellent. They were all professional, knowledgeable, competent, and efficient. They arrived on time and did the jobs they were asked to do. I could not have asked for more! ..View less

Helpful
1 people found this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Nov 13, 2020

Dear Mr. Davidson, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences using OneGuard online to create your service request! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous ..Read Full Review

Dear Mr. Davidson, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences using OneGuard online to create your service request! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractors. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less

Icon

Bebe SALINAS, San Antonio, TX

On Oct 27, 2020

Rating starRating starRating starRating starRating star

Immediate response! Service order was issued promptly and a quality service provider was quick to communicate, quick to respond to the call and professional. The repair time was quicker than expected and customer service exceeded exceptions

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Nov 13, 2020

Dear Ms. Salinas, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution with service professionals that are dependable and accurate, is exactly what we strive for and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We tr ..Read Full Review

Dear Ms. Salinas, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties! Providing quick resolution with service professionals that are dependable and accurate, is exactly what we strive for and it makes us extremely happy this has been your experience. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties ..View less

Icon

Ramesh Reddy, Plano, TX

On Oct 27, 2020

Rating starRating starRating starRating starRating star

I am One Guard customer for past 10 years. Used their service lot of times, for AC, heating, plumbing, fridge, dishwasher, and microwave. Never had issues with trouble tickets or claims. Excellent service!!!

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Nov 13, 2020

Dear Ramesh, Thank you so much for the rave review and providing such amazing feedback regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in your home service plan is everything we strive for at OneGuard. On behalf the entire OneGuard team, thank you again! We ..Read Full Review

Dear Ramesh, Thank you so much for the rave review and providing such amazing feedback regarding your service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and your testimony and the value you find in your home service plan is everything we strive for at OneGuard. On behalf the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties ..View less

Icon

Carolyn Henning, Sun City West, AZ

On Oct 26, 2020

Rating starRating starRating starRating starRating star

One Guard has been absolutely the best , our dryer vent needed a good cleaning. One Guard sent **** from NSH and in no time the vent was clean as can be and running great. I feel One Guard is fantastic and would recommend them to any one looking for a Home Warranty

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Nov 13, 2020

Dear Mrs. Henning, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractor! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the ..Read Full Review

Dear Mrs. Henning, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and our service contractor! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. Thank you again for choosing OneGuard! Please know we truly value your continued business and recommendation, and look forward to serving you in the future. OneGuard Home Warranties ..View less

Icon

Tammy kopelman, Litchfield Park, AZ

On Oct 13, 2020

Rating starRating starRating starRating starRating star

Recently called One guard for an issue with the diverter in my bathtub. The service person came and decided based on my house that I would not want the factory level replacement one guard would cover. He left having never spoken to me as I had my housekeeper at the house at the time. I called into one guard to find out what was happening and they told me that I had decided I didn’t want the factory ..Read Full Review

Recently called One guard for an issue with the diverter in my bathtub. The service person came and decided based on my house that I would not want the factory level replacement one guard would cover. He left having never spoken to me as I had my housekeeper at the house at the time. I called into one guard to find out what was happening and they told me that I had decided I didn’t want the factory level replacement to which I immediately told them that was not true... that no one had called me. After a prolonged discussion I asked for an estimate on what the same grade of diverter would cost and was told someone would get back to me. Fast forward 10 days no response so I called in to find out the service writer at One Guard had said I didn’t want service, closed the repair, and had me issued a check. After multiple phone calls One Guard is refusing to re-open the repair and actually fix my diverter. I’ve asked them to listen to the phone calls, I’ve been adamant on every phone call that I did not authorize cashing me a check and I’m still told there’s nothing they can do. Not sure why I pay $1000 a year for a warranty when all they have to do is close out the repairs and never fix anything. I look forward to some kind of response from One Guard as I am planning to post this on every site available. Buyer beware ..View less

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Oct 15, 2020

Dear Tammy of Litchfield Park, Thank you for bringing your situation to our attention and please accept our sincerest apologies for your frustration regarding hold times and communication related to the service request for the plumbing system. Please know we appreciate your receptiveness to efforts of assistance and have left you a voice message and email today seeking to positively resolve this m ..Read Full Review

Dear Tammy of Litchfield Park, Thank you for bringing your situation to our attention and please accept our sincerest apologies for your frustration regarding hold times and communication related to the service request for the plumbing system. Please know we appreciate your receptiveness to efforts of assistance and have left you a voice message and email today seeking to positively resolve this matter on your behalf. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties ..View less

Icon

Jim Rowe, Surprise, AZ

On Oct 05, 2020

Rating starRating starRating starRating starRating star

On 9/25/2020 I discovered my hot water heater located in my attic was leaking water thru the overflow pipe onto my driveway via the pan below the hot water heater. I tried calling One Guard Home Warranty at 11:30 am. The phone rang for at least 30 minutes with no response. I turned the water off to the heater and called again at approximately 1:00 pm and reported the problem. I was referred to Pruitt ..Read Full Review

On 9/25/2020 I discovered my hot water heater located in my attic was leaking water thru the overflow pipe onto my driveway via the pan below the hot water heater. I tried calling One Guard Home Warranty at 11:30 am. The phone rang for at least 30 minutes with no response. I turned the water off to the heater and called again at approximately 1:00 pm and reported the problem. I was referred to Pruitts Plumbing and subsequently advised that a plumbing tech would respond to our house by 5 pm. The tech, Javier, finally arrived at 6:15 pm. He was able to diagnose the leak problem and turned off the electrical breaker and disconnected the wiring to the heater. He then hooked a hose up to the heater to drain the water from the tank (40 gallons). Javier left shortly thereafter and I monitored the water flow and disconnected the hose when it appeared the water had been drained. Before leaving Javier advised there would be out of pocket expenses not covered by One Guard. That consisted of replacing the two water pipes ($75 each), replacing the copper pressure release valve ($50), the aluminum pan under the heater (approx. $200) and paying for an extra tech to help remove the old water heater from the attic and bring the new heater up into the attic ($123). I had never been informed of these expenses by One Guard but did note the water pipes, brass pressure valve and the aluminum pan were not leaking and appeared in good working order. Javier advised before leaking that someone from Pruitts would possibly call on Monday but probably not until Tuesday. I finally called them on Tuesday to inquire about when they would return. The lady said she would have to check with a tech and let me know. After a few hours waiting for a call and receiving none, I called again and another lady said they could schedule the techs to return on Thursday, 9/30/2020, between 8 and noon, to install the water heater. Since being without hot water for about one week I asked if it could be done sooner. Her excuses were that since it was the beginning of the "season" they were busy and that was the soonest they could schedule two techs to install the heater. Since I was unaware of the extra expenses, referred to as "modifications" I called One Guard and was told these modifications referred to by Pruitts were at their prerogative not One Guards and they could do nothing even after I explained none of the things mentioned were really modifications. On 9/30/2020 the water heater was installed and I wrote Pruitts a check for $245 which was for the water pipes, brass PV and one tech. The second tech was paid for by One Guard and the old overflow pan was reused. Before leaving there was a loud whistling noise from the heater. The tech diagnosed it as a faulty internal part which he was able to replace. It appeared to fix the whistling noise until after the tech left and it began again. I called immediately and spoke to Jake, the last tech, who said apparently I was delivered a faulty heater and that there had been others of the same brand. He said I should have another one delivered by next week. As of Monday afternoon, 10/5/2020, I have heard nothing from Pruitts. ..View less

Helpful
Be the first one to find this review helpful
Response
OneGuard Home Warranties
OneGuard Home Warranties
On Oct 09, 2020

Dear Mr. Rowe, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we sincerely apologize for your frustration regarding communication and the timeframe associated with replacing the water heater. Please know we have left you a voice message offering our personal assistance ..Read Full Review

Dear Mr. Rowe, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and we sincerely apologize for your frustration regarding communication and the timeframe associated with replacing the water heater. Please know we have left you a voice message offering our personal assistance and we are working closely with the service contractor to ensure accurate and timely installation of the new water heater. Thank you again for your patience and consideration throughout this process. OneGuard Home Warranties ..View less

Icon

Carl Alexander, Houston, TX

On Oct 02, 2020

Rating starRating starRating starRating starRating star

My experiences with One Guard are all positive! We purchased our home in in 2012 and have appliances + HVAC, garage door and water heater under warranty. We have had a half dozen service calls ranging from a leaking toilet to an inoperative air conditioner and all had prompt, competent service and/or repairs, the AC needed replacing. We intended to re-new the current contract and do recommend One Guard. ..Read Full Review

My experiences with One Guard are all positive! We purchased our home in in 2012 and have appliances + HVAC, garage door and water heater under warranty. We have had a half dozen service calls ranging from a leaking toilet to an inoperative air conditioner and all had prompt, competent service and/or repairs, the AC needed replacing. We intended to re-new the current contract and do recommend One Guard. ..View less

Helpful
Be the first one to find this review helpful
Icon

James F Reder, Georgetown, TX

On Oct 02, 2020

Rating starRating starRating starRating starRating star

Fast response to service request but had a long wait when I had to call customer service when a problem occurred. Once I reached the customer service rep the problem was handled to my satisfaction.

Helpful
Be the first one to find this review helpful
Icon

Jones, Mesa, AZ

On Sep 19, 2020

Rating starRating starRating starRating starRating star

Love that the have a app. so all I have to do is check warranty, let them know our need and they let us know immediately if it’s covered and contacts a contractor, or technician quickly. They are easy to contact if I need to talk to customer service and have been quick to resolve my problem.

Helpful
Be the first one to find this review helpful
Icon

T Vito, Phoenix, AZ

On Sep 03, 2020

Rating starRating starRating starRating starRating star

We have used one guard for several years, and would never use anyone else. They are prompt, courteous, fair, and professional. The service providers they partner with are always top-notch.

Helpful
Be the first one to find this review helpful
Icon

Kit Vanderhoff, Scottsdale, AZ

On Sep 02, 2020

Rating starRating starRating starRating starRating star

We have been using One Guard for the past 4 years & are very pleased with their response time. The on-line requests for service is very easy to use & saves valuable time. The technicians that we've dealt with are courteous, prompt & knowledgeable.

Helpful
Be the first one to find this review helpful
Icon

Lisa Valech, Mesa, AZ

On Sep 02, 2020

Rating starRating starRating starRating starRating star

Service from One Guard has been great, we have used them for over 5 years and have peace of mind with the coverage provided. Good value for the money. Highly recommend.

Helpful
Be the first one to find this review helpful
Icon

Regina Oswald, Sun City West, AZ

On Aug 28, 2020

Rating starRating starRating starRating starRating star

It was 113 degrees and our a/c quit. When we called a company was scheduled. When they hadn't shown by the time given. We tried calling One Guard. We were on hd over 40 minutes in. Very hot house. Finally I went online and my problem was quickly resolved. The company we had been assigned to didn't answer their phone or return calls or texts.

Helpful
Be the first one to find this review helpful

Ready to share your home warranty experience with OneGuard Home Warranties? Click here to write your own review

https://www.homewarrantyreviews.com/wp-content/themes/HWR-2020