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Home  /   Companies / OneGuard Home Warranty
Updated on April 12, 2023

OneGuard Home Warranty Reviews 2023

Established in 1990, OneGuard Home Warranty was acquired by American Home Shield in the year 2016. Since then, the company has been working with its sister company to offer homeowners comprehensive coverage plans. Currently, OneGuard is offering its services in Arizona, Nevada, and Texas. 

It offers 3 plans to homeowners in collaboration with AHS, the same as AHS’s plans- ShieldSilver, ShieldGold, and ShieldPlatinum. Also, they offer the choice of deductible, varying from $100 to $125. 

This OneGuard Home Warranty review is written after extensive research to help our readers with details required to evaluate the company, which includes:

Company At A Glance

Years In Business 33
Plan Costs $32-$59
Waiting Period 30 days
Coverage Limits $300-$2k
Service Fee $75
Option To Pick Your Own Contractor No

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User Sentiments

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Why OneGuard Home Warranty?

  • OneGuard Home Warranty has experience of over 33 years in the home warranty industry
  • The company has a flexible service call fee option
  • OneGuard provides unlimited systems coverage to the homeowners
  • OneGuard provides generous coverage caps to the homeowners

latest OneGuard Home Warranty reviews

  • Icon
    Alexis M Steinberg , TX, Keller
    five_star

    So far, happy with OneGuard service. Website is very easy to use, particularly to initiate and follow up on a claim. Progress notifications are also very efficient (via SMS and email), as well as case resolutions. Coverage terms are clear (of course, after making sure to read everything), so I know what to expect. Premium cost is well within market. Service turnaround is usually fast, depending on the urgency. Unfortunately, the quality of the technician that shows up in your house is some sort of hit-and-miss, as that depends entirely on the local vendor; while we have been lucky most of the times, there were a couple of times in which it was "subpar", to say the least. Luckily, OneGuard collaborated to overcome the situation.

  • Icon
    Bill Salvatore , AZ, Gilbert
    five_star

    I have been a customer of One Guard for many years. They are always quick to help and stay on top of all open transactions. I have used many HW Companies and by far One Guard is the best. B*** Sa******* with AZ***

  • Icon
    nedzida subasic , AZ, Scottsdale
    five_star

    I am One Guard customer for over 10 years. They repaired and replaced the appliances if needed. I’m very satisfied with this company.

  • Icon
    michael senka , AZ, Sun City West
    five_star

    Used One Guard for many years for my home and my rental property and was happy with service . Always on time

  • Icon
    Jeff Correll , TX, Midlothian
    five_star

    Timely professional service in all phases of reporting to completion repair took an extra day but understandable

  • Icon
    Rachel Hudson , TX, Arlington
    five_star

    OneGuard is reliable, dependable and trustworthy! I highly recommend them for your home warranty service.

Home Warranty Reviews

threehalf_star
3.6/5 (502)

Trustpilot

twohalf_star
2.5/5 (6)

Consumer Affairs

threehalf_star
3.9/5 (62)

Yelp

two_star
2/5 (703)

Site Jabber

one_star
1/5 (1)

Pros & cons of OneGuard Home Warranty

Pros

  • Quick response time
  • Unlimited systems coverage
  • Generous coverage caps

Cons

  • Available only in 3 states

OneGuard Home Warranty Covered States

OneGuard Home Warranty offers services in 3 states, including Arizona, Nevada, and Texas. Have a look at the state map below for more information:

OneGuard Home Warranty Plans & Coverage 

OneGuard operates in three states and offers plans to homeowners through a sister company American Home Shield. It offers the following plans to homeowners, including the major home systems and appliances. As AHS has separate plans for appliances and systems, the customers are happy with the offered options. 

  • ShieldSilver: Helps protect 14 major systems
  • ShieldGold: Helps in protecting 23 major home systems and appliances 
  • ShieldPlatinum: Covers everything from ShieldSilver and ShieldGold, along with some additions.

Plans ShieldSilver ShieldGold ShieldPlatinum 
Air Conditioners 
Heating Units 
Ductwork 
Built-In Exhaust, Vent & Attic Fans
Main Breaker/Fuse Panel Box 
Doorbells & Chimes
Interior Electrical Lines 
Ceiling Fans
Garage Door Openers 
Water Heaters 
Interior Plumbing Lines
Toilets 
Faucets & Valves
Whirlpool Tub Motor & Components
Refrigerators 
Ranges/Cooktops
Ovens
Dishwashers
Built-In Microwaves
Garbage Disposals 
Instant Hot/Cold Water Dispensers
Washers 
Dryers
Roof Leak Repair 
Free Hvac Tune-Up
Unlimited A/C Refrigerant 
Coverage For Code Violations, Permits, And Modifications 

Optional Coverage 

  • Pool or Spa: $20.99/mo
  • Septic Pump: $4.99/mo
  • Well Pump: $9.99/mo
  • Guest Unit: $20.99/mp
  • Electronics Plan: $14/mo
  • Roof Leak Repair: $9.99/mo

The roof leak repairs limit is optional with ShieldSilver and ShieldGold plans but is included in the ShieldPlatinum plan. 

Note: If you want to check individual pricing, going through OneGuard Home Warranty’s sample contract will provide detailed information. 

OneGuard Home Warranty Exclusions 

The company has certain exclusions in its service agreement, as the coverage limits range from $6,000 to unlimited. The following things are not covered under the policy: 

  • Routine maintenance, flues, venting, exhaust lines, chimneys, cosmetic damage, home management systems, fire sprinkler systems, radon monitoring systems, mold, bio-organic growth, rot, fungus, and pest damage.
  • The company is also not responsible if a repair or replacement is needed if the malfunction is because of missing parts, equipment, or components. 

Find out more limitations and exclusions here:

OneGuard Warranty Cost 

As AHS offers the plans for OneGuard, the cost of the plans are identical, starting from $29.99 per month. The deductible amount can vary and can be $100 or $125. 

Plans

ShieldSilver 

ShieldGold

ShieldPlatinum 

Cost at $125 Service Call Fee

$29.99

$49.99

$79.99

Cost at $100 Service Call Fee

$39.99

$59.99

$89.00

Note: The cost will vary as per the deductible 

 OneGuard Warranty Discounts 

The company offers a limited-time 50% discount on purchasing ShieldSilver and ShieldGold. 

Trustworthiness & Customer Service Of OneGuard Home Warranty

Although OneGuard offers AHS plans due to their collaboration, their services have a mixed response from customer reviews. The company has received a rating of 3.5/5 on our platform, with many customers calling them trustworthy. They have also received complaints about claim refusals, which is an area of improvement for the company.

On other platforms, such as BBB and Google Reviews, the company has a score of 2.5/5 and 3.9/5, respectively. As its plans are offered by AHS, OneGuard has the responsibility of claim acceptance and services. The above scores from customer reviews indicate that they have scope for improvement, especially with claim approvals.

We think that OneGuard should convey all the terms and conditions to the customers know about the plan inclusions and there are less chances of claim denials. Rectifying this issue can improve its reputation in the market and help them acquire new customers in the long run. 

OneGuard Home Warranty Claim Filing Process

You can file a claim through the customer portal or the customer service number if a covered appliance or system malfunctions. Follow these simple steps to place your service request:

  • File a service request online on OneGuard Home Warranty’s website or via the OneGuard Home Warranty phone number available 24/7.
  • A service technician will contact you within four working hours to schedule an appointment at the time of your convenience.
  • The technician will diagnose the problem and suggest repair or replacement. Upon completion of the service, you must pay the necessary service fee.

How To Buy A Home Warranty From OneGuard Home Warranty?

As OneGuard has tied up with AHS to provide plans, you can get a quote from OneGuard or AHS website to purchase a plan. You can also call them to talk to their sales representatives to initiate the sales process. To get detailed insights on the process read our blog on how to buy a home warranty.

Methodology 

At HomeWarrantyReviews.com, we want to offer users in-depth home warranty reviews to help them make the right choice. We examine, compare, and analyze the best home warranty company based on the following factors:

  • Cost-effective: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts. 
  • Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
  • Claims: We look at customer reviews and determine their satisfaction with the claims process, settlement, and response times.
  • Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
  • Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
  • Customer Engagement: We assess home warranty companies’ determination to respond to consumer problems in our Complaint Resolution Program.

Editorial Note On OneGuard Home Warranty 

The company has stopped offering its coverage options and has instead began selling AHS plans on its website. This effectively means that AHS has taken over its operations as a result, customers are encouraged to read the AHS review in detail before making a purchase. 

Quick Details About The Company 

Founder

Scott Smith

Year Of Establishment

1990

CEO

Scott Smith

Address

20410 N 19th Ave Ste 200, Phoenix, AZ

Type Of Company

Private 

 Why Should You Trust HomeWarrantyReviews?

  • We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years
  • We have listed more than 80+ companies are listed with us
  • We have nearly 100,000 genuine & verified customer reviews
  • We use a two-step verification process to maintain the authenticity of reviews
  • We allow users to connect directly with the company's representatives to resolve issues through our Complaint Resolution Program

One Guard Home Warranty Faqs

Q.

Who Is The Owner Of OneGuard?

A.

Frontdoor Inc. is the owner of OneGuard Home Warranty in the US. They also own AHS, Landmark Home Warranty, HSA, and more. 

Q.

Is A Home Warranty Legit?

A.

A home warranty is legit, and several home warranty companies offer coverage for home systems and appliances. Many top companies in the market offer plans to cater to the homeowners’ different needs. 

There are also a handful of shady companies in the market that deceive customers in the name of offering a home warranty. Our detailed guide on home warranty scams will help you avoid such entities and help you choose a legit home warranty company. 

Q.

What Forms Of Payment Are Accepted At Oneguard Home Warranty?

A.

OneGuard Home Warranty provides plans through American Home Shield, which accepts different forms of payments, including card payments, payments through PayPal, and bank transfers.

Q.

Is A Home Inspection Required By OneGuard Home Warranty?

A.

No, a home inspection is not required by OneGuard Home Warranty but can provide extra peace of mind to the homeowners. 

Q.

Is There A Cancellation Fee For OneGuard?

A.

AHS cancellation terms are applicable as OneGuard Home Warranty was taken over by them in 2016. So, you will receive a complete refund if you cancel plans within 30 days of purchase. After 30 days, they will pay only the prorated portion of the pending home warranty cost minus a $50 administrative fee. 

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OneGuard Home Warranty reviews

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