One Guard Home Warranty Review
OneGuard Home Warranty, established in 1990, is a regional company that currently only operates in Texas, Nevada & Arizona. A subsidiary of Frontdoor Inc., which also owns American Home Shield and Landmark Home Warranty, OneGuard has a reputable leadership team guiding their business strategy and customer services.
OneGuard is known for offering several unique home maintenance services such as HVAC tune-ups and carpet cleaning, in addition to home warranty service contracts, unlike many other companies. They also specialize in offering refrigeration and HVAC equipment upgradation services. Keep reading to find out details about the company’s offerings.
Pros
- Quick response time & Claims Department available 24/7
- Participates in HomeWarrantyReviews Complaints Resolution Program
- Service recall period of 30 days
- The policy comes into effect immediately
Cons
- Limited coverage options
Premium
$399-$599+
Deductible
$69
Coverage Limits
$1.5K-$3K
BBB Rating
A-
Active States
3
Complaint Resolution Program
Yes
833-748-0325$2,500
Estimated Appliance Coverage$1,500
Estimated System Coverage3
No. Of Active StatesYes
Complaint Resolution ProgramOneGuard Home Warranty Plans & Coverage
OneGuard Home Warranty has three plans for existing homeowners:
- Appliance Guard: This plan covers critical appliances and provides some home maintenance services along with some optional add-ons, should you wish to include them
- System Guard: Coverage extends over critical home systems, most home maintenance services, and optional items
- HomeGuard: This plan includes everything from the Appliance Guard plan and System Guard plan, in addition to every maintenance service and optional item in their rosters
- Washers
- Dryers
- Dishwasher
- Trash Compactor
- Garbage Disposal
- Wall Oven/ Range/ Cooktop
- Built-in Microwave Oven
- Instant Hot/Cold Water Dispenser
- Pest Control
- Kitchen Refrigerator Ice Maker
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Kitchen Appliances
- Garage Door Opener
- Electrical System
- Doorbells
- Smoke Detectors
- Water Heater
- Central Vacuum
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- HVAC Tune-Up
- Ceiling and Exhaust Fans
- Pest Control
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Garage Door Tune-up Service
- Permits & Code Upgrades
- Equipment Disposal
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Trash Compactor
- Garage Door Opener
- Electrical System
- Doorbells
- Smoke Detectors
- Garbage Disposal
- Instant Hot/Cold Water Dispenser
- Central Vacuum
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- Kitchen Refrigerator Ice Maker
- Wall Oven/ Range/ Cooktop
- Kitchen Appliances
- Garage Door Tune-up Service
- Equipment Disposal
- Water Heater
- Pest Control
- Ceiling and Exhaust Fans
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Permits & Code Upgrades
Each service plan allows the addition of optional items. These items are only available with the corresponding plan type, i.e. SystemGuard/ApplianceGuard; except for HomeGuard which allows all of these items. They include:
- Undetectable Pre-Existing Conditions Coverage
- Additional Dishwasher
- Built-in Pool/Spa (1 Set of Equipment)
- Additional Range/Oven/Cooktop
- Salt Water Pool/Spa (1 Set of Equipment)
- 2nd Washer & Dryer
- Additional Freestanding Refrigeration Units (per unit)
- HVAC Equipment Incompatibility Coverage
- Additional Freestanding Refrigeration Units (per unit)
- Extended Main Line Plumbing
- Upgrade to Built-in Kitchen Refrigerator
- Sprinkler System and Timer
- Additional Built-in Kitchen Refrigeration Unit
- Additional Sprinkler Valve
- Additional Freestanding Kitchen Refrigerator
- Water Softener & Reverse Osmosis Filtration System
- Additional Built-in Microwave
- Guest House
OneGuard’s plans offered for Home Buyers & Sellers and Real Estate Professionals are as follows:
- Sentinel: OneGuard’s Sentinel plan covers appliances such as your dishwasher, garbage disposal, trash compactor, etc. The systems covered in this plan are ductwork, plumbing system, water heater, electrical system, central vacuum, and so on. The services offered in this plan are Weed Kill Treatment, Carpet Cleaning Service and lots more.
- Centurion: This plan covers your dishwasher, built-in microwave, garbage disposal, trash compactor, air conditioning systems, heating system, ductwork, etc. The services in this plan are pool maintenance, security alarm coverage, utility connection service & lots more.
- Guardian: This plan covers everything included in the Sentinel plan & Centurion plan, and lots more.
All these plans offer the optional coverage option. They also have a Certified Pre-Owned Home Program that gives a mechanical inspection to listed homes.
OneGuard Home Warranty Prices
The cost of OneGuard plans depends on the size of the home, location, and optional items chosen. The table below shows the tentative monthly pricing for the homeowner plans:
| State | Deductible | ApplianceGuard Premium |
SystemGuard Premium |
HomeGuard Premium |
|---|---|---|---|---|
| Texas | $69 | $30 | $44 | $56 |
| Nevada | $69 | $25 | $34 | $50 |
| Arizona | $69 | $29 | $38 | $50 |
The real estate and buyer-seller plans cost from $379-$699 with a TCF of $75. To get the exact pricing details applicable to you, you can submit a free quote.
ONEGUARD HOME WARRANTY CLAIMS & CUSTOMER SERVICE
It’s pretty easy to file a OneGuard Home Warranty service request. You can submit it online or via the toll-free number, 24/7. Once they approve the repair, it becomes a claim. Here are the few simple steps you must follow:
- Once you notice a problem in a system or appliance in your home, immediately file a claim through the customer portal or toll-free number.
- The OneGuard technicians will contact you within four working hours to schedule an appointment at the time of your convenience.
- When the repair is complete, you are required to pay the necessary service call fee.
OneGuard Home Warranty services have been regularly renewed as per our reviewers. This indicates that the company can provide satisfactory services. In addition, they have been rated well for sending timely services and for their well-trained contractors.
What Are The Exclusions And Limitations Of OneGuard Home Warranty Contracts?
OneGuard home warranty contracts explicitly specify what items are covered and what are not. Nothing that is under the ‘not covered’ section will be reimbursed or paid. This also means that not all components and parts of a covered system will be paid. Only the ones necessary for proper functioning are typically covered.
Upon failure of covered items, OneGuard should be contacted immediately, and all attempts should be made to prevent further damage. Else, the company won’t pay for any follow-up repairs. Similarly, they will not cover malfunctions that arise due to improper installation or pre-existing conditions.
Only the repairs and replacements are covered. Only OneGuard Home Warranty can determine whether to repair or replace a system or appliance. When replacement is required, OneGuard will only install equipment comparable in features, capacity, and efficiency and won’t match identical colors, brands, dimensions, or other features irrelevant to the primary function.
OneGuard Home Warranty won’t pay for the construction, carpentry, or structural modifications necessary to perform the repair or replacement. Nor will they cover restoration of any wall or floor, cabinets, countertops, tile, stone, brick, paint, etc. damaged in delivering the service.
IS ONEGUARD HOME WARRANTY GOOD?
OneGuard Home Warranty is owned by a legacy group and offers comprehensive coverage to homeowners and the parties involved in a real estate transaction. Their plans provide unique maintenance services as well. However, they are only active in Texas, Arizona, and Nevada, limiting their availability. You have to choose a different company if you live elsewhere. Based on user opinion, these three home warranty companies offer comparable pricing and coverage while also operating in TN, AZ, NV, and most of the other states.
One Guard Home Warranty Faqs
Who owns OneGuard Home Warranty?
Frontdoor Inc., one of the largest home services companies in the US, owns OneGuard Home Warranty. They also own AHS, Landmark Home Warranty, HSA, etc.
OneGuard Home Warranty vs. American Home Shield: which is better?
Despite being owned by the same company, AHS has fewer home maintenance services than OneGuard. However, AHS has a more prominent service technicians’ network and operates across every state except Alaska. OneGuard only exists in 3 states- TX, NV, AZ. Therefore, if you don’t need a regional company, AHS may be a better option.
Does OneGuard Home Warranty cover AC replacement?
Yes, OneGuard Home Warranty covers AC replacement if the repairs are not feasible. They may offer cash instead of replacing the system in some instances. In such situations;, they will offer a prorated amount subject to coverage caps.
What is OneGuard’s Freon-related service?
Freon is a refrigerant used in refrigerators and HVAC systems now being phased out due to environmental consequences as per federal government mandates. OneGuard Home Warranty offers HVAC Equipment Incompatibility Coverage when you require a repair or replacement, and the phase-out can be performed.
Can I use my own repair contractors?
OneGuard Home Warranty will not reimburse for work commissioned by repair contractors outside their network. They will assign contractors when you make a claim, and you will have to pay the trade service fee. Their contractors are qualified according to the standards they have determined.
Does OneGuard sell homeowners’ insurance?
No. OneGuard is a home warranty company. Home Insurance is meant for insurance coverage for any unexpected damage to the structure or contents of your home due to events such as fires, storms, and other natural disasters. It may also cover the theft of personal property. In addition, Home Warranty covers repairs and replacements due to natural wear and tear.
Can OneGuard service contract be transferred?
Yes, the OneGuard service contract can be transferred, provided the protected home is sold during the contract term. You must notify the representatives at OneGuard, in writing, of the change in ownership and provide them with the new owner’s name.
Does OneGuard cover guesthouses?
Yes, OneGuard covers guest houses but only under the HomeGuard plan. Besides the guesthouse option, you will also receive all other coverage options included in the HomeGuard plan.
Is there a cancellation fee for OneGuard?
If you cancel OneGuard home warranty plans within 30 days of purchase, you will receive a complete refund. After 30 days, they will pay only the prorated portion of the pending home warranty cost minus a $50 administrative fee. They will also pay a 10% penalty for each month of delay in refunding the money.
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ONEGUARD HOME WARRANTY REVIEWS
Ida Reffett, Phoenix, AZ
On Mar 13, 2022
I called for service on my G* Side by Side refrigerator. My refrigerator was not cooling and the ice cream in my freezer had defrosted. After the company scheduled a video view of my refrigerator and diagnosed the problem, the technician was sent to my home to do the repair work four business days later. The technician arrived promptly at noon as scheduled. He was courteous, and repaired the refrigerat ..Read Full Review
I called for service on my G* Side by Side refrigerator. My refrigerator was not cooling and the ice cream in my freezer had defrosted. After the company scheduled a video view of my refrigerator and diagnosed the problem, the technician was sent to my home to do the repair work four business days later. The technician arrived promptly at noon as scheduled. He was courteous, and repaired the refrigerator in a little over one hour. In addition, he installed my "smart filter" which I provided. He repaired a loose door handle on the freezer. He explained his repair to me and the freezer was already starting to cool. My refrigerator and freezer have been working properly since the repair one week ago. I am very satisfied with the work done. ..View less
HelpfulC Turner, Dallas, TX
On Mar 08, 2022
I had only been with OneGuard for a four months before my first claim...a sink link. Requesting service online was easy enough. The questions were thorough and they make sure to remind me what was not covered. The contractor who arrived was professional and friendly. Overall, I was pleased.
HelpfulOn Apr 22, 2022
Dear C Turner of Dallas, Thank you so much for the 5 stars and providing such thoughtful remarks regarding your positive customer service experiences with OneGuard Home Warranties and your professional service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your hom ..Read Full Review
Dear C Turner of Dallas, Thank you so much for the 5 stars and providing such thoughtful remarks regarding your positive customer service experiences with OneGuard Home Warranties and your professional service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Laura Roybal, Peoria, AZ
On Feb 22, 2022
I have had One Guard for probably close to 10 years... I can't recall the times when I have not been happy... recently my refigerator/freezer quit... not the whole thing, but the cooling element. Of course I didn't realize it till close to 24 hours later when I had ice melting on my floor! The company was able to refer me to a company and the tech came out and fortunately it was a "unplug and plug ..Read Full Review
I have had One Guard for probably close to 10 years... I can't recall the times when I have not been happy... recently my refigerator/freezer quit... not the whole thing, but the cooling element. Of course I didn't realize it till close to 24 hours later when I had ice melting on my floor! The company was able to refer me to a company and the tech came out and fortunately it was a "unplug and plug it back in" kind of scenario... I was not able to pull it out myself and the tech stayed until we knew it was going to stay on. The next week(yes, next week) my dryer quit heating.... the first company I was referred to was not able to come out for at least another week, I got referred to another company who came out the next day! The tech did say he would order the part and would call back to install but found out when I called the company that they had not submitted the request to HG!! However, they did get me scheduled for that Saturday! The reps are always very pleasant and seem to want to help which when your stressed does make it easier... ..View less
HelpfulOn Mar 10, 2022
Dear Laura of Peoria, Thank you so much for the 4 star review regarding your amazing customer service experiences with OneGuard Home Warranties over the last 9 years! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciat ..Read Full Review
Dear Laura of Peoria, Thank you so much for the 4 star review regarding your amazing customer service experiences with OneGuard Home Warranties over the last 9 years! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Vita Distabile, Gilbert, AZ
On Feb 20, 2022
I am a real estate agent. I have always recommended OneGuard to all of my customers as being the best. I was also a customer of OneGuard for my personal homes. In the past they were amazing. NOT ANY MORE. Their services are now substandard and their sub-contractors are even worst. I had a work order to have my dishwasher repaired. The subcontract came out two times but never repaired it correctly. ..Read Full Review
I am a real estate agent. I have always recommended OneGuard to all of my customers as being the best. I was also a customer of OneGuard for my personal homes. In the past they were amazing. NOT ANY MORE. Their services are now substandard and their sub-contractors are even worst. I had a work order to have my dishwasher repaired. The subcontract came out two times but never repaired it correctly. Ended up having to schedule a third call. On the third call after being given a two hours window for the subcontractor to show up, they showed four hours later, after I had left for work. Fourth time, they cancelled after again waiting two hours for them to show up. When I called OneGuard and told them that I wanted a different company to come service my dishwasher, they would not honor my request even though they knew that the previous contractor was inadequate and had poor customer service. They told me I had to use that sub-contractor. I asked to speak to a manager, I was told no manager was available. I asked that a manager call me back. I never received a phone call back. I cancelled my contract with OneGuard and went with a different home warranty company that is honest, reliable and has amazing sub-contractors. ..View less
HelpfulOn Feb 24, 2022
Dear Ms. Distabile, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities, and we sincerely regret the frustration. Please be assured we have followed up directly with the service contractor on your behalf to ensure proper procedures were followed for schedu ..Read Full Review
Dear Ms. Distabile, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities, and we sincerely regret the frustration. Please be assured we have followed up directly with the service contractor on your behalf to ensure proper procedures were followed for scheduling. Thank you again for your consideration and allowing OneGuard the opportunity to have served you. OneGuard Home Warranties ..View less
On Mar 23, 2022
No one from the company has reached out to me. A continuation of poor customer relations.
June Bruns, Stone Mountain, GA
On Jan 29, 2022
OneGuard Home Warranty always comes through for me. They are prompt, professional and continually select just the right company to solve my problem. This month, January, 2022, my furnace went out. I called HomeGuard and they contacted S** T**** A** C***********. Within a few hours S** T*** set up an appointment with me to have one of their techs come to my house. S** T*** dispatched technician, J** ..Read Full Review
OneGuard Home Warranty always comes through for me. They are prompt, professional and continually select just the right company to solve my problem. This month, January, 2022, my furnace went out. I called HomeGuard and they contacted S** T**** A** C***********. Within a few hours S** T*** set up an appointment with me to have one of their techs come to my house. S** T*** dispatched technician, J*** M****, out to check out my furnace. He was prompt, professional and knowledgeable. Also extremely personable. The problem was solved quickly. J*** installed a new igniter, he tested the unit and reported everything was within range. Many thanks to, OneGuard Home Warranty, S** T*** A** C*********** and J*** M****! Satisfied Customer, June Bruns Surprise, Arizona ..View less
HelpfulOn Feb 21, 2022
Dear June of Surprise, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and our service professionals! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and s ..Read Full Review
Dear June of Surprise, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and our service professionals! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 12 years and look forward to serving you again. OneGuard Home Warranties ..View less
marilisa mikedakis, Tempe, AZ
On Jan 25, 2022
We have never been disappointed with OneGuard. From phone assistance to contractors to follow ups. Great company giving us (home owners) peace of mind. Thank you One Guard.
HelpfulOn Feb 21, 2022
Dear Marilisa of Tempe, Thank you so much for the 5 star review and providing such thoughtful comments regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting OneGuard with all ..Read Full Review
Dear Marilisa of Tempe, Thank you so much for the 5 star review and providing such thoughtful comments regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties ..View less
Maureen Kintzer, Las Vegas, NV
On Jan 22, 2022
I had what I thought was a water heater leak, but it turned out to be the hot water pipe into my condo that was leaking. I used the website to submit my claim, and waited overnight (with water gushing out of the pipe/tank). The next day, I called the plumber that was given to me by OneGuard. They were "in a different part of town" that day and couldn't guarantee service. So, I called the OG cus ..Read Full Review
I had what I thought was a water heater leak, but it turned out to be the hot water pipe into my condo that was leaking. I used the website to submit my claim, and waited overnight (with water gushing out of the pipe/tank). The next day, I called the plumber that was given to me by OneGuard. They were "in a different part of town" that day and couldn't guarantee service. So, I called the OG customer service. I explained my situation and the kind worker tried to get me set up with another plumber (but didn't cancel my original appt). Thankfully, I was seen about 3 hours later, and the pipe and connectors were covered and fixed thanks to my home warranty with OneGuard. I've been with this company for 3 years and recommend them to all of my friends buying houses/condos in Vegas! ..View less
HelpfulOn Feb 18, 2022
Dear Ms. Kintzer, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire OneGuard team, thank ..Read Full Review
Dear Ms. Kintzer, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Thomas Bostwick, Glendale, AZ
On Jan 12, 2022
One company did not call and when I called OG back they were great in finding another company which showed as scheduled and did an awesome job. One Guard has been great each time I have called them.
HelpfulOn Feb 17, 2022
Dear Thomas of Glendale, Thank you so much for the 5 stars and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Thank you again for the opportunity! We truly value your continued business ..Read Full Review
Dear Thomas of Glendale, Thank you so much for the 5 stars and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Nancy Margaritis , Sun City West, AZ
On Jan 07, 2022
One Guard contacted a contractor and they called the same day. The contractor was on time, professional, and courteous and fixed the problem. I have had no issues with One Guard and would recommend them to my family and friends.
HelpfulOn Jan 13, 2022
Dear Ms. Margaritis of Sun City West, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. ..Read Full Review
Dear Ms. Margaritis of Sun City West, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to make the process hassle free, and it makes us extremely happy to know how well this has worked for you, as well as your positive experiences with our courteous and helpful service contractor. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your loyal business and recommendations and look forward to serving you again. OneGuard Home Warranties ..View less
TJ, Fort Worth, TX
On Nov 28, 2021
OneGuard process my claims quick & a contractor contacts me within 24-48hrs to set up an appointment to come out & work on my issue. The contractors that OneGuard has sent have been on time & repaired my issue to my satisfaction. I would recommend OneGuard.
HelpfulOn Nov 30, 2021
Dear TJ of Fort Worth, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you ..Read Full Review
Dear TJ of Fort Worth, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties ..View less
Thomas Okerlund, Henderson, NV
On Oct 20, 2021
We could not be happier with OneGuard service and choice of repair company, T**** G********* in Las Vegas. When our large L* refrigerator quit OneGuard quickly assigned an L* specialist company to make the repair. T**** G******** arrived within hours and worked late into the evening to assess and arrange for parts and repair, they even provided a “loaner” refrigerator for 3 days until ours w ..Read Full Review
We could not be happier with OneGuard service and choice of repair company, T**** G********* in Las Vegas. When our large L* refrigerator quit OneGuard quickly assigned an L* specialist company to make the repair. T**** G******** arrived within hours and worked late into the evening to assess and arrange for parts and repair, they even provided a “loaner” refrigerator for 3 days until ours was back up and running! OneGuard handled our claim quickly and without hesitation. Thank you! ..View less
HelpfulOn Oct 29, 2021
Dear Thomas of Henderson, Thank you so much for the 5 star review and providing wonderful remarks regarding your customer service experience with OneGuard Home Warranties and our amazing contractor! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we overjoyed to hear about your pleasing service interaction and ..Read Full Review
Dear Thomas of Henderson, Thank you so much for the 5 star review and providing wonderful remarks regarding your customer service experience with OneGuard Home Warranties and our amazing contractor! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we overjoyed to hear about your pleasing service interaction and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Maribeth McGowan, Laveen, AZ
On Oct 05, 2021
OneGuard offers so many things that other companies dont! They sent A***** to fix our faucet and he was professional, on time and efficient, as the contractors they send always are. I highly recommend OneGuard!
HelpfulOn Oct 21, 2021
Dear Maribeth of Laveen, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire OneGuard tea ..Read Full Review
Dear Maribeth of Laveen, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and recommendations and look forward to serving you again. OneGuard Home Warranties ..View less
KC, Denton, TX
On Oct 04, 2021
One Guard is a great company. They are reasonable with their pricing. The companies they use for service calls have always been very timely in scheduling a visit and the people who come out are genuinely courteous and respectful. They do a great job and if there is an issue after they leave, they have returned the next day to resolve it. Stellar customer service!
HelpfulOn Oct 21, 2021
Dear KC of Denton, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. On behalf of the entire ..Read Full Review
Dear KC of Denton, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties ..View less
marius , Forney, TX
On Oct 03, 2021
Got a 12 months policy during buying our home just in case any hidden unknown pre-existing issues. Well was just a scam. Had multiple policies with this company and event recommended them not knowing that they will do anything to avoid any repair exceeding $200.00. They failed to keep their promises and refused to re-evaluate despite my multiple attempts. I will not be renewing any of my policies with t ..Read Full Review
Got a 12 months policy during buying our home just in case any hidden unknown pre-existing issues. Well was just a scam. Had multiple policies with this company and event recommended them not knowing that they will do anything to avoid any repair exceeding $200.00. They failed to keep their promises and refused to re-evaluate despite my multiple attempts. I will not be renewing any of my policies with them and will no longer recommend this company to anyone. ..View less
HelpfulOn Oct 21, 2021
Dear Marius of Forney, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the outcome of your service request. OneGuard has confirmed the malfunction you were experiencing predated the start of the warranty, and coverage was not extended in accordance w ..Read Full Review
Dear Marius of Forney, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the outcome of your service request. OneGuard has confirmed the malfunction you were experiencing predated the start of the warranty, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties ..View less
marius , Forney, TX
On Oct 03, 2021
Got a 12 months policy during buying our home just in case any hidden unknown pre-existing issues. Well was just a scam. Had multiple policies with this company and event recommended them not knowing that they will do anything to avoid any repair exceeding $200.00. They failed to keep their promises and refused to re-evaluate despite my multiple attempts. I will not be renewing any of my policies with t ..Read Full Review
Got a 12 months policy during buying our home just in case any hidden unknown pre-existing issues. Well was just a scam. Had multiple policies with this company and event recommended them not knowing that they will do anything to avoid any repair exceeding $200.00. They failed to keep their promises and refused to re-evaluate despite my multiple attempts. I will not be renewing any of my policies with them and will no longer recommend this company to anyone. ..View less
HelpfulOn Oct 21, 2021
Dear Marius of Forney, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the outcome of your service request. OneGuard has confirmed the malfunction you were experiencing predated the start of the warranty, and coverage was not extended in accordance w ..Read Full Review
Dear Marius of Forney, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the outcome of your service request. OneGuard has confirmed the malfunction you were experiencing predated the start of the warranty, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties ..View less
Jennifer Ferrell, Phoenix, AZ
On Sep 20, 2021
I had my AC repair done a week ago. The technician came out earned my respect and trust for delivering an excellent service with quality and professionalism. I was so very blessed to have him for my problem with AC. Jennifer F. P******, A*
HelpfulOn Sep 23, 2021
Dear Jennifer of Phoenix, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist. On behalf of the entire team, thank you again! We truly v ..Read Full Review
Dear Jennifer of Phoenix, Thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Ensuring quality repairs are completed by knowledgeable and friendly professionals is what we strive for, and we appreciate your thoughtful testimony and the opportunity to assist. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Rick Cook, Frisco, TX
On Sep 14, 2021
Overall the service has been very good. There was an issue with one claim with the pool equipment where an item that was ultimately covered by the warranty was initially rejected as uncovered. It took a few calls to resolve the issue but we worked it out. Wait times on the phone are sometimes long but many times very short.
HelpfulOn Sep 21, 2021
Dear Rick of Frisco, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire OneGuard team, thank you aga ..Read Full Review
Dear Rick of Frisco, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
NP miller, Glendale, AZ
On Sep 04, 2021
I called when my freezer made racket could outside when came home from work thought the dogs had knocked over a fan. unplugged called Home warranty right away talked with young lady suggested I tried plugging back in came on no noise but the food was thawing she put thru service request and refused the first one no good gave second one and although it was a few days before he could get to me he was ver ..Read Full Review
I called when my freezer made racket could outside when came home from work thought the dogs had knocked over a fan. unplugged called Home warranty right away talked with young lady suggested I tried plugging back in came on no noise but the food was thawing she put thru service request and refused the first one no good gave second one and although it was a few days before he could get to me he was very thorough and had to come back after ordering the part. I lost 3 months of food my kids got the stuff that wasn't thawed out went and bough bags of ice to keep the freezer cold. Tech came back very good fixed freezer and it working before the holidays. the only negative was the length of time to wait but everyone is shorthanded an was able to have someone available while I was at work ..View less
HelpfulOn Sep 10, 2021
Dear NP of Glendale, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and sincerely appreciate the open feedback and opportunity to assist with all your home warranty and home services needs. Thank you again! We truly value your loyal business of 10 years and look forward to serv ..Read Full Review
Dear NP of Glendale, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and sincerely appreciate the open feedback and opportunity to assist with all your home warranty and home services needs. Thank you again! We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties ..View less
Flora Barnett, Tempe, AZ
On Sep 04, 2021
The best Home warranty company I have ever had. I have had at least three others but none as efficient, professional or as good as OneGuard. I love this company.
HelpfulOn Sep 10, 2021
Dear Flora of Tempe, Thank you so much for the 5 star review and sharing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting OneGu ..Read Full Review
Dear Flora of Tempe, Thank you so much for the 5 star review and sharing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties ..View less
Karen Marie Sansone, Scottsdale, AZ
On Sep 04, 2021
Ultimately the necessary repair took place, only because of my tenacity and the cooperation of C****** p*******. From the onstart I have been shuffled around disregarded and most recently talked down to. The day C****** p******* changes HOW I’ll change too. No love lost here and find up charging and bumbling procedures to be insulting and a pure waste of time.
HelpfulOn Sep 13, 2021
Dear Karen of Scottsdale, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. We have confirmed repairs were successfully completed and hot water was restored to the home. Thank you again for the opportunity to assist you. OneGuard Home ..Read Full Review
Dear Karen of Scottsdale, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. We have confirmed repairs were successfully completed and hot water was restored to the home. Thank you again for the opportunity to assist you. OneGuard Home Warranties ..View less
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On Apr 20, 2022
Dear Ida of Phoenix, Thank you so much for 5 star review and such wonderful testimony regarding your customer service experience with OneGuard Home Warranties and your service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs ..Read Full Review
Dear Ida of Phoenix, Thank you so much for 5 star review and such wonderful testimony regarding your customer service experience with OneGuard Home Warranties and your service contractor! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for the opportunity! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties ..View less