ONE GUARD HOME WARRANTY REVIEW
OneGuard Home Warranty, established in 1990, is a regional company that currently only operates in Texas, Nevada & Arizona. A subsidiary of Frontdoor Inc., which also owns American Home Shield and Landmark Home Warranty, OneGuard has a reputable leadership team guiding their business strategy and customer services.
OneGuard is known for offering several unique home maintenance services such as HVAC tune-ups and carpet cleaning, in addition to home warranty service contracts, unlike many other companies. They also specialize in offering refrigeration and HVAC equipment upgradation services. Keep reading to find out details about the company’s offerings.
Pros
- Quick response time & Claims Department available 24/7
- Participates in HomeWarrantyReviews Complaints Resolution Program
- Service recall period of 30 days
- The policy comes into effect immediately
Cons
- Limited coverage options
Premium
$399-$599+
Deductible
$69
Coverage Limits
$1.5K-$3K
BBB Rating
A-
Active States
3
Complaint Resolution Program
Yes
833-748-0325$2,500
Estimated Appliance Coverage$1,500
Estimated System Coverage3
No. Of Active StatesYes
Complaint Resolution ProgramOneGuard Home Warranty Plans & Coverage
OneGuard Home Warranty has three plans for existing homeowners:
- Appliance Guard: This plan covers critical appliances and provides some home maintenance services along with some optional add-ons, should you wish to include them
- System Guard: Coverage extends over critical home systems, most home maintenance services, and optional items
- HomeGuard: This plan includes everything from the Appliance Guard plan and System Guard plan, in addition to every maintenance service and optional item in their rosters
- Washers
- Dryers
- Dishwasher
- Trash Compactor
- Garbage Disposal
- Wall Oven/ Range/ Cooktop
- Built-in Microwave Oven
- Instant Hot/Cold Water Dispenser
- Pest Control
- Kitchen Refrigerator Ice Maker
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Kitchen Appliances
- Garage Door Opener
- Electrical System
- Doorbells
- Smoke Detectors
- Water Heater
- Central Vacuum
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- HVAC Tune-Up
- Ceiling and Exhaust Fans
- Pest Control
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Garage Door Tune-up Service
- Permits & Code Upgrades
- Equipment Disposal
- Washers
- Dryers
- Dishwasher
- Built-in Microwave Oven
- Trash Compactor
- Garage Door Opener
- Electrical System
- Doorbells
- Smoke Detectors
- Garbage Disposal
- Instant Hot/Cold Water Dispenser
- Central Vacuum
- Air Conditioning System
- Heating System
- Plumbing System
- Plumbing Stoppages
- Kitchen Refrigerator Ice Maker
- Wall Oven/ Range/ Cooktop
- Kitchen Appliances
- Garage Door Tune-up Service
- Equipment Disposal
- Water Heater
- Pest Control
- Ceiling and Exhaust Fans
- Re-Key & Garage Remote Re-Program
- Carpet Cleaning Service
- Window Cleaning Service
- Dryer Vent Cleaning
- Termite Treatment
- Lawn Pre-emergent Weed Control
- Lawn Weed Kill Treatment
- Lawn Fertilization
- Permits & Code Upgrades
Each service plan allows the addition of optional items. These items are only available with the corresponding plan type, i.e. SystemGuard/ApplianceGuard; except for HomeGuard which allows all of these items. They include:
- Undetectable Pre-Existing Conditions Coverage
- Additional Dishwasher
- Built-in Pool/Spa (1 Set of Equipment)
- Additional Range/Oven/Cooktop
- Salt Water Pool/Spa (1 Set of Equipment)
- 2nd Washer & Dryer
- Additional Freestanding Refrigeration Units (per unit)
- HVAC Equipment Incompatibility Coverage
- Additional Freestanding Refrigeration Units (per unit)
- Extended Main Line Plumbing
- Upgrade to Built-in Kitchen Refrigerator
- Sprinkler System and Timer
- Additional Built-in Kitchen Refrigeration Unit
- Additional Sprinkler Valve
- Additional Freestanding Kitchen Refrigerator
- Water Softener & Reverse Osmosis Filtration System
- Additional Built-in Microwave
- Guest House
OneGuard’s plans offered for Home Buyers & Sellers and Real Estate Professionals are as follows:
- Sentinel: OneGuard’s Sentinel plan covers appliances such as your dishwasher, garbage disposal, trash compactor, etc. The systems covered in this plan are ductwork, plumbing system, water heater, electrical system, central vacuum, and so on. The services offered in this plan are Weed Kill Treatment, Carpet Cleaning Service and lots more.
- Centurion: This plan covers your dishwasher, built-in microwave, garbage disposal, trash compactor, air conditioning systems, heating system, ductwork, etc. The services in this plan are pool maintenance, security alarm coverage, utility connection service & lots more.
- Guardian: This plan covers everything included in the Sentinel plan & Centurion plan, and lots more.
All these plans offer the optional coverage option. They also have a Certified Pre-Owned Home Program that gives a mechanical inspection to listed homes.
OneGuard Home Warranty Prices
The cost of OneGuard plans depends on the size of the home, location, and optional items chosen. The table below shows the tentative monthly pricing for the homeowner plans:
| State | Deductible | ApplianceGuard Premium |
SystemGuard Premium |
HomeGuard Premium |
|---|---|---|---|---|
| Texas | $69 | $30 | $44 | $56 |
| Nevada | $69 | $25 | $34 | $50 |
| Arizona | $69 | $29 | $38 | $50 |
The real estate and buyer-seller plans cost from $379-$699 with a TCF of $75. To get the exact pricing details applicable to you, you can submit a free quote.
ONEGUARD HOME WARRANTY CLAIMS & CUSTOMER SERVICE
It’s pretty easy to file a OneGuard Home Warranty service request. You can submit it online or via the toll-free number, 24/7. Once they approve the repair, it becomes a claim. Here are the few simple steps you must follow:
- Once you notice a problem in a system or appliance in your home, immediately file a claim through the customer portal or toll-free number.
- The OneGuard technicians will contact you within four working hours to schedule an appointment at the time of your convenience.
- When the repair is complete, you are required to pay the necessary service call fee.
OneGuard Home Warranty services have been regularly renewed as per our reviewers. This indicates that the company can provide satisfactory services. In addition, they have been rated well for sending timely services and for their well-trained contractors.
What Are The Exclusions And Limitations Of OneGuard Home Warranty Contracts?
OneGuard home warranty contracts explicitly specify what items are covered and what are not. Nothing that is under the ‘not covered’ section will be reimbursed or paid. This also means that not all components and parts of a covered system will be paid. Only the ones necessary for proper functioning are typically covered.
Upon failure of covered items, OneGuard should be contacted immediately, and all attempts should be made to prevent further damage. Else, the company won’t pay for any follow-up repairs. Similarly, they will not cover malfunctions that arise due to improper installation or pre-existing conditions.
Only the repairs and replacements are covered. Only OneGuard Home Warranty can determine whether to repair or replace a system or appliance. When replacement is required, OneGuard will only install equipment comparable in features, capacity, and efficiency and won’t match identical colors, brands, dimensions, or other features irrelevant to the primary function.
OneGuard Home Warranty won’t pay for the construction, carpentry, or structural modifications necessary to perform the repair or replacement. Nor will they cover restoration of any wall or floor, cabinets, countertops, tile, stone, brick, paint, etc. damaged in delivering the service.
IS ONEGUARD HOME WARRANTY GOOD?
OneGuard Home Warranty is owned by a legacy group and offers comprehensive coverage to homeowners and the parties involved in a real estate transaction. Their plans provide unique maintenance services as well. However, they are only active in Texas, Arizona, and Nevada, limiting their availability. You have to choose a different company if you live elsewhere. Based on user opinion, these three home warranty companies offer comparable pricing and coverage while also operating in TN, AZ, NV, and most of the other states.
ONE GUARD HOME WARRANTY FAQs
Who owns OneGuard Home Warranty?
Frontdoor Inc., one of the largest home services companies in the US, owns OneGuard Home Warranty. They also own AHS, Landmark Home Warranty, HSA, etc.
OneGuard Home Warranty vs. American Home Shield: which is better?
Despite being owned by the same company, AHS has fewer home maintenance services than OneGuard. However, AHS has a more prominent service technicians’ network and operates across every state except Alaska. OneGuard only exists in 3 states- TX, NV, AZ. Therefore, if you don’t need a regional company, AHS may be a better option.
Does OneGuard Home Warranty cover AC replacement?
Yes, OneGuard Home Warranty covers AC replacement if the repairs are not feasible. They may offer cash instead of replacing the system in some instances. In such situations;, they will offer a prorated amount subject to coverage caps.
What is OneGuard’s Freon-related service?
Freon is a refrigerant used in refrigerators and HVAC systems now being phased out due to environmental consequences as per federal government mandates. OneGuard Home Warranty offers HVAC Equipment Incompatibility Coverage when you require a repair or replacement, and the phase-out can be performed.
Can I use my own repair contractors?
OneGuard Home Warranty will not reimburse for work commissioned by repair contractors outside their network. They will assign contractors when you make a claim, and you will have to pay the trade service fee. Their contractors are qualified according to the standards they have determined.
Does OneGuard sell homeowners’ insurance?
No. OneGuard is a home warranty company. Home Insurance is meant for insurance coverage for any unexpected damage to the structure or contents of your home due to events such as fires, storms, and other natural disasters. It may also cover the theft of personal property. In addition, Home Warranty covers repairs and replacements due to natural wear and tear.
Can OneGuard service contract be transferred?
Yes, the OneGuard service contract can be transferred, provided the protected home is sold during the contract term. You must notify the representatives at OneGuard, in writing, of the change in ownership and provide them with the new owner’s name.
Does OneGuard cover guesthouses?
Yes, OneGuard covers guest houses but only under the HomeGuard plan. Besides the guesthouse option, you will also receive all other coverage options included in the HomeGuard plan.
Is there a cancellation fee for OneGuard?
If you cancel OneGuard home warranty plans within 30 days of purchase, you will receive a complete refund. After 30 days, they will pay only the prorated portion of the pending home warranty cost minus a $50 administrative fee. They will also pay a 10% penalty for each month of delay in refunding the money.
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ONEGUARD HOME WARRANTY REVIEWS
Jennifer Ferrell, Phoenix, AZ
On Sep 20, 2021
I had my AC repair done a week ago. The technician came out earned my respect and trust for delivering an excellent service with quality and professionalism. I was so very blessed to have him for my problem with AC. Jennifer F. P******, A*
HelpfulRick Cook, Frisco, TX
On Sep 14, 2021
Overall the service has been very good. There was an issue with one claim with the pool equipment where an item that was ultimately covered by the warranty was initially rejected as uncovered. It took a few calls to resolve the issue but we worked it out. Wait times on the phone are sometimes long but many times very short.
HelpfulNP miller, Glendale, AZ
On Sep 04, 2021
I called when my freezer made racket could outside when came home from work thought the dogs had knocked over a fan. unplugged called Home warranty right away talked with young lady suggested I tried plugging back in came on no noise but the food was thawing she put thru service request and refused the first one no good gave second one and although it was a few days before he could get to me he was ver ..Read Full Review
I called when my freezer made racket could outside when came home from work thought the dogs had knocked over a fan. unplugged called Home warranty right away talked with young lady suggested I tried plugging back in came on no noise but the food was thawing she put thru service request and refused the first one no good gave second one and although it was a few days before he could get to me he was very thorough and had to come back after ordering the part. I lost 3 months of food my kids got the stuff that wasn't thawed out went and bough bags of ice to keep the freezer cold. Tech came back very good fixed freezer and it working before the holidays. the only negative was the length of time to wait but everyone is shorthanded an was able to have someone available while I was at work ..View less
HelpfulOn Sep 10, 2021
Dear NP of Glendale, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and sincerely appreciate the open feedback and opportunity to assist with all your home warranty and home services needs. Thank you again! We truly value your loyal business of 10 years and look forward to serv ..Read Full Review
Dear NP of Glendale, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and sincerely appreciate the open feedback and opportunity to assist with all your home warranty and home services needs. Thank you again! We truly value your loyal business of 10 years and look forward to serving you in the future. OneGuard Home Warranties ..View less
Flora Barnett, Tempe, AZ
On Sep 04, 2021
The best Home warranty company I have ever had. I have had at least three others but none as efficient, professional or as good as OneGuard. I love this company.
HelpfulOn Sep 10, 2021
Dear Flora of Tempe, Thank you so much for the 5 star review and sharing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting OneGu ..Read Full Review
Dear Flora of Tempe, Thank you so much for the 5 star review and sharing such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties! It is our sincerest intent to provide swift yet precise service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties ..View less
Karen Marie Sansone, Scottsdale, AZ
On Sep 04, 2021
Ultimately the necessary repair took place, only because of my tenacity and the cooperation of C****** p*******. From the onstart I have been shuffled around disregarded and most recently talked down to. The day C****** p******* changes HOW I’ll change too. No love lost here and find up charging and bumbling procedures to be insulting and a pure waste of time.
HelpfulOn Sep 13, 2021
Dear Karen of Scottsdale, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. We have confirmed repairs were successfully completed and hot water was restored to the home. Thank you again for the opportunity to assist you. OneGuard Home ..Read Full Review
Dear Karen of Scottsdale, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our top priority, and we sincerely regret the frustration. We have confirmed repairs were successfully completed and hot water was restored to the home. Thank you again for the opportunity to assist you. OneGuard Home Warranties ..View less
Wendy C, Phoenix, AZ
On Sep 01, 2021
I was very satisfied when I reached out to OneGuard. Customer service was excellent and they resolved my issue quickly and to my satisfaction. I would recommend this company to my friends.
HelpfulOn Sep 09, 2021
Dear Wendy of Phoenix, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting OneGua ..Read Full Review
Dear Wendy of Phoenix, Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and recommendations and look forward to serving you in the future. OneGuard Home Warranties ..View less
Ric Gray, North Richland Hills, TX
On Sep 01, 2021
I have used the warranty several time since we joined. Two time for sprinkler issues and once for Plumbing. The response for all 3 calls was rapided and an appointment was set in less than 24 hours and every service call techs were very compatible and finished the repairs with with the speed of Flash. Very satisfied so far.
HelpfulOn Sep 09, 2021
Dear Ric of Richland Hills, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting OneGua ..Read Full Review
Dear Ric of Richland Hills, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties ..View less
Mohd Sharik, Katy, TX
On Aug 02, 2021
Would give them Zero starts if i could. Needed them on 2 separate occaisions over the period of 3 years when my A/C broke. denied repair both times, once dispite having the additional coverage for "Undetectable issues" and submitting invoices showing maintance and repair works within past 2.5 months. Apperantly they only repair/honor the claims if the cost is low, anything major happens and you ..Read Full Review
Would give them Zero starts if i could. Needed them on 2 separate occaisions over the period of 3 years when my A/C broke. denied repair both times, once dispite having the additional coverage for "Undetectable issues" and submitting invoices showing maintance and repair works within past 2.5 months. Apperantly they only repair/honor the claims if the cost is low, anything major happens and you start hearing about their so called rules that are never mentioned during sign-up or any of the terms & conditions. Feels like I got scammed big time, cancelled the policy and will not go to them again! ..View less
HelpfulOn Aug 09, 2021
Dear Mohd of Katy, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we truly regret the frustration. OneGuard covers breakdowns that become inoperative from normal wear-and-tear after the effective date of this contract, and coverage was not extended in accordance with t ..Read Full Review
Dear Mohd of Katy, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we truly regret the frustration. OneGuard covers breakdowns that become inoperative from normal wear-and-tear after the effective date of this contract, and coverage was not extended in accordance with the service contract. Thank you again for your consideration and allowing OneGuard the opportunity to have served you. OneGuard Home Warranties ..View less
Jack Maverik, Tempe, AZ
On Aug 02, 2021
Quick response time. Always helpful. Never a hassle. Helped me replace my AC unit when it dumped out. Good people. Recommend. There's a lot of terrible home warranty companies out there.
HelpfulOn Aug 13, 2021
Dear Jack of Tempe, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. On behalf of the entire OneGuard team, thank you again! We truly value ..Read Full Review
Dear Jack of Tempe, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties ..View less
Dana L Rayhorn, Phoenix, AZ
On Jul 29, 2021
I have been a customer of OneGuard Home Warranty for several years. They are an awesome company, provide exceptional customer service and use excellent vendors in their network. This is a great value and no small print, you see what you get in the sample contract for new prospective customers. I love these guys.
HelpfulOn Aug 03, 2021
Dear Dana of Phoenix, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving y ..Read Full Review
Dear Dana of Phoenix, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Candy Hein, San Antonio, TX
On Jul 22, 2021
I received prompt attention to the problem. They even noticed another problem that needed servicing and I was able to get OneGuard to address it right away. Agent was very polite and most helpful.
HelpfulOn Jul 28, 2021
Dear Candy of San Antonio, Thank you so much for 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf ..Read Full Review
Dear Candy of San Antonio, Thank you so much for 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 6 years and look forward to serving you in the future. OneGuard Home Warranties ..View less
Nick, Plano, TX
On Jul 21, 2021
Absolutely worthless home warranty company! Please don't waste your money. We've had our HVAC routinely maintenanced in our 40 year old home since we've owned it for 4 years -- & still constantly had issues and repairs every few months. Every company that came out told us it needed to be replaced but OneGuard refused to replace the 17 year old unit. We recently had a leaky coil that no company would ..Read Full Review
Absolutely worthless home warranty company! Please don't waste your money. We've had our HVAC routinely maintenanced in our 40 year old home since we've owned it for 4 years -- & still constantly had issues and repairs every few months. Every company that came out told us it needed to be replaced but OneGuard refused to replace the 17 year old unit. We recently had a leaky coil that no company would touch because they were afraid of breaking the unit when they go to change it out. It got so bad that it began leaking underneath our floors. Again, they refused to do anything and said it was our fault for not taking better care of the unit despite it being rusty when we originally purchased the home. Now we are going to have to pay 10k-20k out of pocket for a new unit and repairs. Keep the monthly fee and put it aside to pay for your repairs yourself -- they are also horrible to coordinate with as you have to use their contractors. It took them days to get back to us and get someone out to us despite having an active leak in our home. ..View less
HelpfulOn Jul 28, 2021
Dear Nick of Plano, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. OneGuard covers for systems and appliances that become inoperative from normal wear and tear conditions, and we have confirmed repairs were not approved in accordanc ..Read Full Review
Dear Nick of Plano, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. OneGuard covers for systems and appliances that become inoperative from normal wear and tear conditions, and we have confirmed repairs were not approved in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties ..View less
T Vito, Phoenix, AZ
On Jun 23, 2021
Overall a great experience with One Guard. Quick response times and the service companies they work with are very good. We've had several repairs and even appliance replacements through them. Would recommend them to home owners.
HelpfulOn Jun 30, 2021
Dear T Vito of Phoenix, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire team, th ..Read Full Review
Dear T Vito of Phoenix, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your business and recommendations and look forward to serving you again. OneGuard Home Warranties ..View less
Melody Morrow, Cleburne, TX
On Jun 18, 2021
I wish I had a better report but alas. From the long waits for service to the quality of technicians they contract with to the things they don’t cover, I’ve been very disappointed. Finally just paid out of pocket to bring out a trusted technician.
HelpfulOn Jun 24, 2021
Dear Melody of Cleburne, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely apologize for the frustration. Please be assured closure of the service request was processed on your behalf, and we sincerely hope to restore your trust in the wonderful services OneG ..Read Full Review
Dear Melody of Cleburne, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely apologize for the frustration. Please be assured closure of the service request was processed on your behalf, and we sincerely hope to restore your trust in the wonderful services OneGuard has to offer. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties ..View less
Steven Whipple, Cypress, TX
On Jun 03, 2021
In March 2021, my regular HVAC service company told me I had a leak in the coil of my downstairs AC Unit. I called OneGuard, paid the $69 fee, and they sent the first contractor who said there was no leak, they just needed to put a “dryer” on the line and they “added a little coolant.” They did not use a coolant gas detector, just visually inspected the coil. Two months later, to ..Read Full Review
In March 2021, my regular HVAC service company told me I had a leak in the coil of my downstairs AC Unit. I called OneGuard, paid the $69 fee, and they sent the first contractor who said there was no leak, they just needed to put a “dryer” on the line and they “added a little coolant.” They did not use a coolant gas detector, just visually inspected the coil. Two months later, to the day, my AC was running, both the blower and the compressor, but no air was coming through the vents. I knew this to be a symptom of a frozen (block of ice) in the coil due to low coolant. I called OneGuard again and requested a different contractor. They made me pay the $69 fee again for the same problem...The second contractor showed up with the proper equipment, found the leaking coil, and replaced it today. They charged a host of other charges that OneGuard did not cover. My issue is being double billed the $69 service fee for the same issue that I told them about on day one. In short, I had to pay extra $ because of the incompetent first contractor who put a sloppy band aid on the problem. The below ratings refer to the first contractor and OneGuard’s handling of the situation. ..View less
HelpfulOn Jun 04, 2021
Dear Steven of Cypress, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret your frustration. Please know we have left you a voice message and hope to have effectively addressed your concerns. We are also available 24/7, 365 days a year if you have addit ..Read Full Review
Dear Steven of Cypress, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret your frustration. Please know we have left you a voice message and hope to have effectively addressed your concerns. We are also available 24/7, 365 days a year if you have additional questions. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this information. OneGuard Home Warranties ..View less
On Jun 04, 2021
On Jul 04, 2021
One Guard responded and refunded the second $69 charge - which speaks to the quality of OneGuard’s customer service. Hopefully, they will discontinue use of the first contractor, which l learned is just a previous horrible company that changed names.
C Quihuis, Glendale, AZ
On Apr 02, 2021
I pay so much money for second-class repairs, its not even first-rate anymore. First I called about my AC/Heating and Cool ****** told me I had to replace my unit, I did but for only the ground unit. The thermostat is the worst product ever. Two months ago I tried to change the heat to AC but it locked all by itself and feels like Ive been in a sauna every evening at 96 degrees. Now Im having troubl ..Read Full Review
I pay so much money for second-class repairs, its not even first-rate anymore. First I called about my AC/Heating and Cool ****** told me I had to replace my unit, I did but for only the ground unit. The thermostat is the worst product ever. Two months ago I tried to change the heat to AC but it locked all by itself and feels like Ive been in a sauna every evening at 96 degrees. Now Im having trouble getting someone out here to replace it. Again I called OG about my garage door doesnt work and it only has been a week that the repair man fixed it and Im already having the same issue I had before. Customer service is okay but Id rather speak with the same person because most of the representatives put you on hold and hang up while Ive been waiting more than an hour sometimes two hours. This past year before the pandemic has been the worst in overall rating. ..View less
HelpfulOn Apr 08, 2021
Dear C Quihuis of Glendale, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners as quickly as possible, and we regret the frustration. Please know we have confirmed repairs to the heating system were successfully compl ..Read Full Review
Dear C Quihuis of Glendale, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners as quickly as possible, and we regret the frustration. Please know we have confirmed repairs to the heating system were successfully completed. In addition, we confirmed that an appointment is scheduled for April 9 to reassess the garage door opener, and we will continue to monitor the request through to completion. Thank you again for your consideration and allowing OneGuard the opportunity to offer this additional explanation. OneGuard Home Warranties ..View less
Phillip M Figura, Mesa, AZ
On Mar 31, 2021
The overall staff and Tech. were very knowledgeable and courtesy ! I received honest answers regarding checking my air conditioner inspection, which is very hard to find anymore. Thank You for your Honesty. Phil Figura
HelpfulOn Apr 05, 2021
Dear Phillip of Mesa, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our courteous contractors! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. On behalf of the entire team, thank you again for entrusti ..Read Full Review
Dear Phillip of Mesa, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our courteous contractors! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties ..View less
Vicki Biesk, Waddell, AZ
On Mar 31, 2021
OneGuard is the company we chose to be our warranty company when we bought our house and it has really been there for us when we needed them and made our move in much easier. From the re-key service to the reprograming of our garage remotes to the repair of our upstairs HVAC unit (3 times). They have been great on response and very reasonably priced. We are very happy with the service we have received. ..Read Full Review
OneGuard is the company we chose to be our warranty company when we bought our house and it has really been there for us when we needed them and made our move in much easier. From the re-key service to the reprograming of our garage remotes to the repair of our upstairs HVAC unit (3 times). They have been great on response and very reasonably priced. We are very happy with the service we have received. They continue to make things easy with the great service. ..View less
HelpfulOn Apr 05, 2021
Dear Vicki of Waddell, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider ..Read Full Review
Dear Vicki of Waddell, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Marcia T Thompkins, Fort Worth, TX
On Mar 27, 2021
I have been a OneGuard customer since I first bought my house in November 2008. Every service provider referred by them has been the best! Quick, professional, polite, friendly, and informative. OneGuard has been there whenever I needed them and I have never had a service issue or a reason to complain. They have proven over and over that they will do what they say they will do and I like that!
HelpfulOn Mar 31, 2021
Dear Marcia of Fort Worth, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 13 years! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear this has been your experience. On behalf the entir ..Read Full Review
Dear Marcia of Fort Worth, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 13 years! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear this has been your experience. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties. ..View less
John Fink, Frisco, TX
On Mar 26, 2021
Signed on to OneGuard in summer 2020. I used the AC and furnace checkup in 2020 and recently the AC checkup again this year 2021. The service tech came to my house at the designated time. What is nice the same tech came to my each of the three times. He is professional and courteous. The first time he came to my house he did a little maintenance to something on the AC and didn't charge me extra. Ve ..Read Full Review
Signed on to OneGuard in summer 2020. I used the AC and furnace checkup in 2020 and recently the AC checkup again this year 2021. The service tech came to my house at the designated time. What is nice the same tech came to my each of the three times. He is professional and courteous. The first time he came to my house he did a little maintenance to something on the AC and didn't charge me extra. Very nice! This year he replaced a minor item on the AC to make sure it works good in the summer. The item was still working but it was getting weak. Don't need the AC to stop in the middle of a Texas summer! I said go ahead and replace it, I have to keep the wife cool! He could have not told me about the item because it was still working. However, he knew it would probably break down in the summer. Great service! He is looking out for the customer! ..View less
HelpfulOn Apr 01, 2021
Dear John of Frisco, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and our professional service contractor! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to ..Read Full Review
Dear John of Frisco, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and our professional service contractor! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
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OneGuard Home Warranties RATINGS
RATINGS
Customer Service
Repair Time
Quality of Repair
Claims and Settlement
On Sep 21, 2021
Dear Rick of Frisco, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire OneGuard team, thank you aga ..Read Full Review
Dear Rick of Frisco, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less