Carolyn Henning, Sun City West, AZ
On Oct 26, 2020
One Guard has been absolutely the best , our dryer vent needed a good cleaning. One Guard sent **** from NSH and in no time the vent was clean as can be and running great.
I feel One Guard is fantastic and would recommend them to any one looking for a Home Warranty
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Tammy kopelman, Litchfield Park, AZ
On Oct 13, 2020
Recently called One guard for an issue with the diverter in my bathtub. The service person came and decided based on my house that I would not want the factory level replacement one guard would cover. He left having never spoken to me as I had my housekeeper at the house at the time. I called into one guard to find out what was happening and they told me that I had decided I didn’t want the factory ..Read Full Review
Recently called One guard for an issue with the diverter in my bathtub. The service person came and decided based on my house that I would not want the factory level replacement one guard would cover. He left having never spoken to me as I had my housekeeper at the house at the time. I called into one guard to find out what was happening and they told me that I had decided I didn’t want the factory level replacement to which I immediately told them that was not true... that no one had called me. After a prolonged discussion I asked for an estimate on what the same grade of diverter would cost and was told someone would get back to me. Fast forward 10 days no response so I called in to find out the service writer at One Guard had said I didn’t want service, closed the repair, and had me issued a check. After multiple phone calls One Guard is refusing to re-open the repair and actually fix my diverter. I’ve asked them to listen to the phone calls, I’ve been adamant on every phone call that I did not authorize cashing me a check and I’m still told there’s nothing they can do. Not sure why I pay $1000 a year for a warranty when all they have to do is close out the repairs and never fix anything. I look forward to some kind of response from One Guard as I am planning to post this on every site available. Buyer beware ..View less
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Carl Alexander, Houston, TX
On Oct 02, 2020
My experiences with One Guard are all positive!
We purchased our home in in 2012 and have appliances + HVAC, garage door and water heater under warranty. We have had a half dozen service calls ranging from a leaking toilet to an inoperative air conditioner and all had prompt, competent service and/or repairs, the AC needed replacing. We intended to re-new the current contract and do recommend One Guard. ..Read Full Review
My experiences with One Guard are all positive!
We purchased our home in in 2012 and have appliances + HVAC, garage door and water heater under warranty. We have had a half dozen service calls ranging from a leaking toilet to an inoperative air conditioner and all had prompt, competent service and/or repairs, the AC needed replacing. We intended to re-new the current contract and do recommend One Guard. ..View less
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James F Reder, Georgetown, TX
On Oct 02, 2020
Fast response to service request but had a long wait when I had to call customer service when a problem occurred. Once I reached the customer service rep the problem was handled to my satisfaction.
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Jones, Mesa, AZ
On Sep 19, 2020
Love that the have a app. so all I have to do is check warranty, let them know our need and they let us know immediately if it’s covered and contacts a contractor, or technician quickly. They are easy to contact if I need to talk to customer service and have been quick to resolve my problem.
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T Vito, Phoenix, AZ
On Sep 03, 2020
We have used one guard for several years, and would never use anyone else. They are prompt, courteous, fair, and professional. The service providers they partner with are always top-notch.
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Kit Vanderhoff, Scottsdale, AZ
On Sep 02, 2020
We have been using One Guard for the past 4 years & are very pleased with their response time. The on-line requests for service is very easy to use & saves valuable time. The technicians that we've dealt with are courteous, prompt & knowledgeable.
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Lisa Valech, Mesa, AZ
On Sep 02, 2020
Service from One Guard has been great, we have used them for over 5 years and have peace of mind with the coverage provided. Good value for the money. Highly recommend.
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Regina Oswald, Sun City West, AZ
On Aug 28, 2020
It was 113 degrees and our a/c quit. When we called a company was scheduled. When they hadn't shown by the time given. We tried calling One Guard. We were on hd over 40 minutes in. Very hot house. Finally I went online and my problem was quickly resolved. The company we had been assigned to didn't answer their phone or return calls or texts.
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Regina Oswald, Sun City West, AZ
On Aug 28, 2020
It was 113 degrees and our a/c quit. When we called a company was scheduled. When they hadn't shown by the time given. We tried calling One Guard. We were on hd over 40 minutes in. Very hot house. Finally I went online and my problem was quickly resolved. The company we had been assigned to didn't answer their phone or return calls or texts.
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Brad Forst, Scottsdale, AZ
On Aug 25, 2020
Our air conditioning broke down in the middle of one of Phoenix's 110 degree days. The unit went down and iced up. When the contractor showed up he diagnosed a problem and fixed it. Although I had to pay $100 in addition to the $69 service fee because this home warranty does not pay for refrigerant.
The contractor left. And in less than 24 hours the system was down again -- with the same problem! I call ..Read Full Review
Our air conditioning broke down in the middle of one of Phoenix's 110 degree days. The unit went down and iced up. When the contractor showed up he diagnosed a problem and fixed it. Although I had to pay $100 in addition to the $69 service fee because this home warranty does not pay for refrigerant.
The contractor left. And in less than 24 hours the system was down again -- with the same problem! I called with the reasonable expectation that the contractor would come right back that day to fix what they failed to fix before. Well I was out of luck! The contractor said it would be another 1.5 days before they could return. 110 degrees mind you.
OneGuard does not provide reliable service contractors and those it provides do not care about finishing a job that they started. ..View less
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Jeff , Goodyear, AZ
On Aug 17, 2020
Within a span of 2 weeks we had one of our air conditioners stop working as well as our hot water heater. For the air conditioner, we notified OneGuard at night and by 8 am the next morning a service provider was at our house; the air conditioner was fixed within 30 minutes. With our 14 year old hot water heater the technician diagnosed it as unrepairable and the next day we had a new one. We’ve ne ..Read Full Review
Within a span of 2 weeks we had one of our air conditioners stop working as well as our hot water heater. For the air conditioner, we notified OneGuard at night and by 8 am the next morning a service provider was at our house; the air conditioner was fixed within 30 minutes. With our 14 year old hot water heater the technician diagnosed it as unrepairable and the next day we had a new one. We’ve never had a problem with a OneGuard referred service technician and their work has always been timely, professional, and very clearly communicated. Best of all, their customer service has been outstanding each time. It’s always clear they are committed to providing the absolute best service and showing that you matter as a customer! ..View less
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Sallie Reece Trapp, Fort Worth, TX
On Aug 13, 2020
This is an amazing Warranty Company. Being A REALTOR I buy all the home warranties for my BUYER CLIENTS at closing. One Guard is who I get for them because I trust them! I bought for myself, had an A/C issue used their app, scheduled and they were here the next day! My clients all tell me how amazing this company is and on this day I experienced it! Thank you ONE GUARD!
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Mike, Mesa, AZ
On Aug 06, 2020
Hold times of 2+ hours on the phone, terrible work, and does not cover many items. So much fine print. Go with someone else! The staff argued with me on the phone. That is poor customer service.
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Rachel Duke, Georgetown, TX
On Aug 05, 2020
In the middle of the 100+ heat wave, I discovered that one of my A/C units wasn't working. I called OneGuard, paid my usual $70 fee, and had the repairman out to my house a couple of days later. We didn't push for earlier because we had one unit keeping our house around 75 to 80 degrees. He arrived, and within 10 minutes, diagnosed and repaired the problem.
OneGuard sends out yearly offers for A/C tu ..Read Full Review
In the middle of the 100+ heat wave, I discovered that one of my A/C units wasn't working. I called OneGuard, paid my usual $70 fee, and had the repairman out to my house a couple of days later. We didn't push for earlier because we had one unit keeping our house around 75 to 80 degrees. He arrived, and within 10 minutes, diagnosed and repaired the problem.
OneGuard sends out yearly offers for A/C tune ups. I guess we shouldn't have skipped having one this year.
We've also used OneGuard when our dishwasher died. They gave us multiple options for replacing it. The option we picked included a check mailed to us. The post mark was for that same day.
When we bought our house three years ago, OneGuard sent us an offer for re-keying all of the locks at a very reasonable price.
At no time have I ever called them and gotten the run around. I always had an appointment that day, and service within 3 or 4 days. Plus I like that they use local business for the repairs. ..View less
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John, Phoenix, AZ
On Aug 05, 2020
AC unit failed on Thursday. Called OneGuard who scheduled a contractor for Friday. The contractor never called. Called OneGuard back, and they immediately assigned a new contractor. New contractor arrived on Monday morning at 9:10 AM.New contractor evaluate the problem, call OneGuard for approval, and completed the repair quickly. AC is back on!
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Kari Moody, Sun City West, AZ
On Aug 04, 2020
I have been a happy customer with One Guard Home Warranties since I purchased my home in 2008. Their service and that of their contractors are always on schedule and the techs professionals. If it cannot be fixed they will replace it. I could not be more pleased and will not hesitate to recommend OneGuard.
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Pioquinto Martinez, Austin, TX
On Aug 04, 2020
Not happy at all. I have only had one service call and was surprised to learn the the water filter housing in my refrigerator was not covered. The refrigerator coverage says “Refrigerator and Icemaker”, so I mIstakenly assumed everything in the refrigerator was included. This warranty is almost as good as no warranty.
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Teresa Ross, Peoria, AZ
On Aug 04, 2020
I have been with One Guard for several years, in fact when it was still called Service One. I have been pleased with their service all this time. They always put me in touch with reliable contractors in a timely manner. I have always been able to reach them by phone, until most recently. I called several days in a row & finally entered my request online. I continued to call & did reach them. In ..Read Full Review
I have been with One Guard for several years, in fact when it was still called Service One. I have been pleased with their service all this time. They always put me in touch with reliable contractors in a timely manner. I have always been able to reach them by phone, until most recently. I called several days in a row & finally entered my request online. I continued to call & did reach them. In their defense I think the COVID issues may have been part of the reason I was unable to reach them by phone. I will continue to use One Guard as I feel they are very reliable, along with the providers they choose. ..View less
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Nahum, San Antonio, TX
On Aug 04, 2020
Amazing company!!! They have never given me the run around or given me a hard time! Great customer service every time!!! They are also very quick to submit an order. They companies they have a contract with are alway fast and efficient. Very professional! I definitely recommend one guard for a warranty company! They are not a pricy company and the even offer payment plans!!
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On Oct 15, 2020
Dear Tammy of Litchfield Park, Thank you for bringing your situation to our attention and please accept our sincerest apologies for your frustration regarding hold times and communication related to the service request for the plumbing system. Please know we appreciate your receptiveness to efforts of assistance and have left you a voice message and email today seeking to positively resolve this m ..Read Full Review
Dear Tammy of Litchfield Park, Thank you for bringing your situation to our attention and please accept our sincerest apologies for your frustration regarding hold times and communication related to the service request for the plumbing system. Please know we appreciate your receptiveness to efforts of assistance and have left you a voice message and email today seeking to positively resolve this matter on your behalf. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties ..View less