ONE GUARD HOME WARRANTY REVIEW
OneGuard Home Warranty is a regional company that operates in Texas, Nevada and Arizona. Founded in 1990, the company is known for offering several unique services such as HVAC tune-ups, carpet cleaning, and rekeying. They also specialize in offering refrigeration and HVAC equipment up-gradation services.
Driven by goals, OneGuard Home Warranty envisions to become the one-stop solution for the home care needs. The company offers a wide range of home maintenance services in addition to affordable home warranty plans. OneGuard has good leadership guiding their business strategy and customer services.
Premium
$399-$599+
Deductible
$69
Coverage Limits
$1.5K-$3K
Active States
3
Complaint Resolution Program
Yes
888-461-0359$3,000
Estimated Appliance Coverage$1,500
Estimated System Coverage3
No. Of Active StatesYes
Complaint Resolution ProgramWHY ONEGUARD HOME WARRANTY?
- Quick response time to solve all your home’s problems
- Comprehensive coverage for all your system & appliances
- Participates in HomeWarrantyReviews Complaints Resolution Program
- Claims department available 24/7
- Service recall period of 30 days
- The policy comes into effect immediately
ONEGUARD HOME WARRANTY PLANS
OneGuard offers three plans offered for existing homeowners. They are:
- Appliance Guard - This plan covers your dishwasher, built-in microwave, garbage disposal, trash compactor, air conditioning system and lots more. The plan also includes window cleaning service, dryer vent cleaning, carpet cleaning service, etc.
- System Guard - This plan covers your heating system, plumbing system, water heater, doorbells, garage door openers, etc. It also includes services like A/C & heating systems tuneups, garage door tune-up service, and many more services
- HomeGuard - This plan covers everything in the Appliance Guard plan and System Guard plan with lots more systems, appliances and services.
The plans offered for Home Buyers & Sellers and Real Estate Professionals are as follows:
- Sentinel - This plan covers appliances such as your dishwasher, garbage disposal, trash compactor, etc. The systems covered in this plan are ductwork, plumbing system, water heater, electrical system, central vacuum, and so on. The services offered in this plan are weed Kill treatment, carpet cleaning service and lots more.
- Centurion - This plan covers your dishwasher, built-in microwave, garbage disposal, trash compactor, air conditioning systems, heating system, ductwork, etc. The services included in this plan are pool maintenance, security alarm coverage, utility connection service and lots more.
- Guardian - This plan covers everything included in the Sentinel plan and Centurion plan with lots more.
OneGuard offers optional coverage options under which one can cover extra items like pool or spa equipment, pool pump, and many more at additional cost.
ONEGUARD HOME WARRANTY PRICES & COVERAGE
OneGuard Home Warranty plans cost you anywhere between $399 to $699 for home buyers & sellers and real estate professionals. For existing homeowners, the cost ranges from $25 to $56 per month depending on the location or state. The trade service call fee is $65.
- Plumbing (including stoppages)
- Electrical
- Garbage Disposal
- Central Vacuum
- Oven / Range / Stove / Cooktop
- Dishwasher
- Trash Compactor
- Built-in Microwave Oven
- Garage Door Opener
- OrangePlus
- Air Conditioning and Ductwork
- Heating and Ductwork
- Plumbing (including stoppages)
- Electrical
- Water Heater
- Garbage Disposal
- Central Vacuum
- Ceiling Fans
- Oven / Range / Stove / Cooktop
- Dishwasher
- Trash Compactor
- Built-in Microwave Oven
- Garage Door Opener
- Rekey
- Air Conditioning and Ductwork
- Heating and Ductwork
- Plumbing (including stoppages)
- Electrical
- Water Heater
- Garbage Disposal
- Central Vacuum
- Ceiling Fans
- Oven / Range / Stove / Cooktop
- Dishwasher
- Trash Compactor
- Built-in Microwave Oven
- Rekey
ONEGUARD HOME WARRANTY CLAIMS & CUSTOMER SERVICE
It is extremely simple to file a OneGuard Home Warranty claim. You can submit your claim online or call 1-888-896-0014. Here are the few simple steps you must follow to file your claim:
- Once you notice a problem in a system or appliance in your home, immediately file a claim online or via the toll-free number
- The OneGuard technicians will contact you within four working hours to schedule an appointment at the time of your convenience
- When the repair is complete you must pay the necessary service call fee
OneGuard Home Warranty services have been regularly renewed as per our reviewers. This indicates that the company is able to provide satisfactory services. They have been rated well for sending timely services and for their well-trained contractors. Read OneGuard Home Warranty reviews to get a better understanding about their quality of services.
WHAT ARE THE EXCLUSIONS AND LIMITS OF ONEGUARD WARRANTY CONTRACTS?
Only the representatives at OneGuard Home Warranty can determine whether to repair or replace a home system or appliance. If the company decides to offer a replacement, they will take care of the reinstallation process. Note that the company will install equipment comparable in features, capacity, and efficiency and won’t look to match identical colors, brands, and dimensions, or any other features that do not impact the primary function of the device.
OneGuard home warranty contracts explicitly specify what items are covered and what are not. Nothing that is under the ‘not covered’ section will be reimbursed or paid for. This also means that not all components and parts of a covered system will be covered. Only the ones necessary for proper functioning are typically covered.
Upon failure of covered items, OneGuard should be contacted immediately and all attempts should be made to prevent further damage. Else, the company won’t pay for any follow-up damage repairs. Similarly, they will not cover malfunctions that can be clearly traced to improper installation or pre-existing conditions.
Only the repairs and replacements are covered. OneGuard Home Warranty won’t pay for the construction, carpentry or structural modifications necessary to perform the repair or replacement. Nor will they cover restoration of any wall or floor, cabinets, countertops, tile, stone, brick, paint or the like damaged in trying to affect the service.
ONEGUARD HOME WARRANTY: WORTH IT?
OneGuard Home Warranty offers comprehensive coverage to both homeowners and the parties involved in a real estate transaction. Their plans offer maintenance services as well. The claims process is simple and the company has garnered many positive reviews from its users. However, they are only active in the states of Texas, Arizona, and Nevada, limiting its availability. If you want to weigh your options before making a decision, check out these top 10 home warranty companies.
ONE GUARD HOME WARRANTY FAQs
What is OneGuard’s Freon related service?
Freon is a refrigerant used in refrigerators and HVAC systems now being phased out due to environmental consequences as per federal government mandates. OneGuard Home Warranty offers HVAC Equipment Incompatibility Coverage when you require a repair or replacement and the phase-out can be performed.
Is OneGuard Home Warranty a national company? Are they available in California?
No, OneGuard Home Warranty offers service only in the southwest in the states Arizona, Nevada and Texas. They are a regional company and as yet, don’t have any plans for California.
Can I use my own repair contractors?
OneGuard Home Warranty will not reimburse for work commissioned by repair contractors outside their network. They will assign contractors when you make a claim and you will have to pay the trade service fee. Their contractors are qualified according to the standards they have determined.
Does OneGuard sell homeowners’ insurance?
No. OneGuard is a home warranty company. Home Insurance is meant for insurance coverage for any unexpected damage to the structure or contents of your home due to events such as fires, storms, and other natural disasters. It may also cover theft of personal property. Home Warranty covers repairs and replacements due to natural wear and tear.
Can OneGuard service contract be transferred?
Yes, OneGuard service contract can be transferred, provided the protected home is sold during the term of the contract. You must notify the representatoves at OneGuard, in writing, of the change in ownership and provide them the name of the new owner.
Does OneGuard cover guest houses?
Yes, OneGuard covers guest houses but only under the HomeGuard plans. When you select a guest house option, you will receive all coverage options included in the HomeGuard plan.
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ONEGUARD HOME WARRANTY REVIEWS
C Quihuis, Glendale, AZ
On Apr 02, 2021
I pay so much money for second-class repairs, its not even first-rate anymore. First I called about my AC/Heating and Cool ****** told me I had to replace my unit, I did but for only the ground unit. The thermostat is the worst product ever. Two months ago I tried to change the heat to AC but it locked all by itself and feels like Ive been in a sauna every evening at 96 degrees. Now Im having troubl ..Read Full Review
I pay so much money for second-class repairs, its not even first-rate anymore. First I called about my AC/Heating and Cool ****** told me I had to replace my unit, I did but for only the ground unit. The thermostat is the worst product ever. Two months ago I tried to change the heat to AC but it locked all by itself and feels like Ive been in a sauna every evening at 96 degrees. Now Im having trouble getting someone out here to replace it. Again I called OG about my garage door doesnt work and it only has been a week that the repair man fixed it and Im already having the same issue I had before. Customer service is okay but Id rather speak with the same person because most of the representatives put you on hold and hang up while Ive been waiting more than an hour sometimes two hours. This past year before the pandemic has been the worst in overall rating. ..View less
HelpfulPhillip M Figura, Mesa, AZ
On Mar 31, 2021
The overall staff and Tech. were very knowledgeable and courtesy ! I received honest answers regarding checking my air conditioner inspection, which is very hard to find anymore. Thank You for your Honesty. Phil Figura
HelpfulOn Apr 05, 2021
Dear Phillip of Mesa, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our courteous contractors! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. On behalf of the entire team, thank you again for entrusti ..Read Full Review
Dear Phillip of Mesa, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and our courteous contractors! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties ..View less
Vicki Biesk, Waddell, AZ
On Mar 31, 2021
OneGuard is the company we chose to be our warranty company when we bought our house and it has really been there for us when we needed them and made our move in much easier. From the re-key service to the reprograming of our garage remotes to the repair of our upstairs HVAC unit (3 times). They have been great on response and very reasonably priced. We are very happy with the service we have received. ..Read Full Review
OneGuard is the company we chose to be our warranty company when we bought our house and it has really been there for us when we needed them and made our move in much easier. From the re-key service to the reprograming of our garage remotes to the repair of our upstairs HVAC unit (3 times). They have been great on response and very reasonably priced. We are very happy with the service we have received. They continue to make things easy with the great service. ..View less
HelpfulOn Apr 05, 2021
Dear Vicki of Waddell, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider ..Read Full Review
Dear Vicki of Waddell, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Marcia T Thompkins, Fort Worth, TX
On Mar 27, 2021
I have been a OneGuard customer since I first bought my house in November 2008. Every service provider referred by them has been the best! Quick, professional, polite, friendly, and informative. OneGuard has been there whenever I needed them and I have never had a service issue or a reason to complain. They have proven over and over that they will do what they say they will do and I like that!
HelpfulOn Mar 31, 2021
Dear Marcia of Fort Worth, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 13 years! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear this has been your experience. On behalf the entir ..Read Full Review
Dear Marcia of Fort Worth, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties over the last 13 years! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear this has been your experience. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties. ..View less
John Fink, Frisco, TX
On Mar 26, 2021
Signed on to OneGuard in summer 2020. I used the AC and furnace checkup in 2020 and recently the AC checkup again this year 2021. The service tech came to my house at the designated time. What is nice the same tech came to my each of the three times. He is professional and courteous. The first time he came to my house he did a little maintenance to something on the AC and didn't charge me extra. Ve ..Read Full Review
Signed on to OneGuard in summer 2020. I used the AC and furnace checkup in 2020 and recently the AC checkup again this year 2021. The service tech came to my house at the designated time. What is nice the same tech came to my each of the three times. He is professional and courteous. The first time he came to my house he did a little maintenance to something on the AC and didn't charge me extra. Very nice! This year he replaced a minor item on the AC to make sure it works good in the summer. The item was still working but it was getting weak. Don't need the AC to stop in the middle of a Texas summer! I said go ahead and replace it, I have to keep the wife cool! He could have not told me about the item because it was still working. However, he knew it would probably break down in the summer. Great service! He is looking out for the customer! ..View less
HelpfulOn Apr 01, 2021
Dear John of Frisco, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and our professional service contractor! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to ..Read Full Review
Dear John of Frisco, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and our professional service contractor! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Scotty Mahlum, Mesa, AZ
On Mar 21, 2021
I had an AC checkup and the Contractor **** **** was great. I have been a OneGuard customer since 2016 and never had any problems with getting stuff fixed to date.
HelpfulOn Mar 26, 2021
Dear Scotty of Mesa, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and our service contractors! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home serv ..Read Full Review
Dear Scotty of Mesa, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and our service contractors! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We absolutely love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties ..View less
Teddy, Peoria, AZ
On Mar 17, 2021
We have used One Guard several times for various issues and have always found them professional, prompt and the vendors knowledgeable. We would recommend highly recommend them as a home warranty company.
HelpfulOn Mar 24, 2021
Dear Teddy of Peoria, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for ch ..Read Full Review
Dear Teddy of Peoria, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and our contractors! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. Thank you again for choosing OneGuard! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties ..View less
Michelle Merkley, Phoenix, AZ
On Mar 17, 2021
I really like one guard, when you call to put a request for service and are connected to customer there happy to help with your problem, they take detailed information of said problem, they let you know the company that's going to call you and they let you know the company has a 4 hour window and if they don't call back in the 4 hour window to call back, the companies they contract with then call you an ..Read Full Review
I really like one guard, when you call to put a request for service and are connected to customer there happy to help with your problem, they take detailed information of said problem, they let you know the company that's going to call you and they let you know the company has a 4 hour window and if they don't call back in the 4 hour window to call back, the companies they contract with then call you and set up a time they will come, they are very friendly and informative and usually it's a part they have to get in before they come back to fix the problem but once done it's good to go, I appreciate one guard as well as the companies they contract with thank you ..View less
HelpfulOn Mar 19, 2021
Dear Michelle of Phoenix, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Than ..Read Full Review
Dear Michelle of Phoenix, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties ..View less
sandy, Sun City West, AZ
On Mar 12, 2021
Very timely, thorough, courteous. **** called top let me know he was on his way. He Explained everything! **** did a complete inspection of AC...no duck leaks, plenty of Freon, motor, capacitor, etc. Very happy with their service
HelpfulOn Mar 16, 2021
Dear Sandy of Sun City West, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and our service contractor! Our number one priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard t ..Read Full Review
Dear Sandy of Sun City West, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and our service contractor! Our number one priority is your satisfaction and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Stephanie, Phoenix, AZ
On Mar 10, 2021
The contractor was on time and very nice but the problem is he really didn’t fix my garage door he used my batteries to just put them in the garage door opener and could not fix the light because that wasn’t covered and could not help me with the remote on the outside of the garage so I feel I was charged for something I could’ve done myself and also I had to supply the batteries becaus ..Read Full Review
The contractor was on time and very nice but the problem is he really didn’t fix my garage door he used my batteries to just put them in the garage door opener and could not fix the light because that wasn’t covered and could not help me with the remote on the outside of the garage so I feel I was charged for something I could’ve done myself and also I had to supply the batteries because of the garage make he said it was not replaceable ..View less
HelpfulOn Mar 16, 2021
Dear Stephanie of Phoenix, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review the situation firsthand. Please know our top priority is customer satisfaction, and we sincerely regret the frustration. Please note in accordance with the service plan, the trade service fee is payable to OneGuard at the time of scheduled service. Thank you again for ..Read Full Review
Dear Stephanie of Phoenix, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review the situation firsthand. Please know our top priority is customer satisfaction, and we sincerely regret the frustration. Please note in accordance with the service plan, the trade service fee is payable to OneGuard at the time of scheduled service. Thank you again for your consideration and allowing OneGuard the opportunity to offer this additional explanation. OneGuard Home Warranties ..View less
Berry Jackson, Chandler, AZ
On Mar 09, 2021
This company is the best home warranty company I've ever dealt with. They are efficient, respond quickly and took care of my issues no questions asked! Hired a quality a/c company to fix 2 a/c units. Repair was done quickly and the company knew what they were doing. Very knowledgeable and helpful!
HelpfulOn Mar 15, 2021
Dear Mr. Jackson, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with knowledgeable professionals is exactly what we strive for, and we love the positive feedback! Thank you again fo ..Read Full Review
Dear Mr. Jackson, On behalf of the entire team, thank you so much for 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties! Making it easy to request service and offering prompt and accurate resolution with knowledgeable professionals is exactly what we strive for, and we love the positive feedback! Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
p michaud, New River, AZ
On Mar 06, 2021
not good!!!! waited for a washer repair or resolution for approximately 6 wks, now they offer $399.00 for new (low end) GE model that isnt even available and no doubt will be a long wait on back order,,,, , NOT HAPPY! NOT IMPRESSED!!!!!
HelpfulOn Mar 12, 2021
Dear P. of New River, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the replacement washer was processed according to the terms of the service plan. ..Read Full Review
Dear P. of New River, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service you as quickly as possible, and we sincerely regret the frustration. Please be assured the purchase order for the replacement washer was processed according to the terms of the service plan. Once available, the contractor will arrange an appointment to complete the installation. Thank you for your consideration and allowing OneGuard to provide you with this additional explanation. OneGuard Home Warranties ..View less
Kristi, Tempe, AZ
On Mar 03, 2021
One Guard is very easy to work with. They are very professional and kind. They sent out a technician who was on time, thorough and very knowledgeable. One guard is the way to go! Highly recommended!
HelpfulOn Mar 08, 2021
Dear Kristi of Tempe, AZ, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and knowledgeable contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to connect you with kind dependable professionals, and we love the positive feedback. On behalf of the entire OneGuard team, thank you agai ..Read Full Review
Dear Kristi of Tempe, AZ, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and knowledgeable contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to connect you with kind dependable professionals, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 4 years and look forward to serving you in the future. OneGuard Home Warranties ..View less
Pamela D Boozer, San Antonio, TX
On Mar 02, 2021
I LOVE OneGuard!! We have used OneGuard several times for appliances and they always do their best to accomodate and get us back up and running as quickly as possible.
HelpfulOn Mar 09, 2021
Dear Pamela of San Antonio, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our pleasure to provide swift action when you are faced with a breakdown. On behalf of the entire OneGuard team, thank you for the positive feedback! We truly appreciate your continued business and loo ..Read Full Review
Dear Pamela of San Antonio, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our top priority, and it is always our pleasure to provide swift action when you are faced with a breakdown. On behalf of the entire OneGuard team, thank you for the positive feedback! We truly appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Mr Steele, Chandler, AZ
On Feb 28, 2021
I just purchased a new home and I used One Guard to have pest control, carpet cleaning, and all the locks rekeyed, including the garage door remotes reprogrammed. This was all done at a low price and one telephone call. All of the services were completed on time by professionals.
HelpfulOn Mar 16, 2021
Dear Mr. Steele of Chandler, On behalf of the entire OneGuard team, thank you so much for the positive review and providing such thoughtful testimony regarding your customer service experiences! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we love to hear about your experiences. Thank you again for entrusting OneGuard with all your hom ..Read Full Review
Dear Mr. Steele of Chandler, On behalf of the entire OneGuard team, thank you so much for the positive review and providing such thoughtful testimony regarding your customer service experiences! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we love to hear about your experiences. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
roland perez, San Antonio, TX
On Feb 22, 2021
Amazing experience! Fast and accurate service. No issues with scheduling. Customer service was great too!!! I will be sure to use again. Never had service so perfect. Thanks again everyone!
HelpfulOn Feb 25, 2021
Dear Roland of San Antonio, Thank you so much for the 5 star review and such positive comments regarding your service experiences with OneGuard Home Warranties! Providing timely repairs completed by accurate and friendly professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received from our representatives. On behalf ..Read Full Review
Dear Roland of San Antonio, Thank you so much for the 5 star review and such positive comments regarding your service experiences with OneGuard Home Warranties! Providing timely repairs completed by accurate and friendly professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received from our representatives. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties ..View less
Linda Hunter Eversberg, Houston, TX
On Feb 18, 2021
Every time we have need to use OneGuard, they have sent very qualified technicians that did a great job on making any repairs needed. We would recommend them for your home warranty coverage
HelpfulOn Feb 25, 2021
Dear Linda of Houston, TX, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and our wonderful contractors! Providing timely repairs completed by knowledgeable and efficient service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and supp ..Read Full Review
Dear Linda of Houston, TX, Thank you so much for the 5 star review and such amazing testimony regarding your service experiences with OneGuard Home Warranties and our wonderful contractors! Providing timely repairs completed by knowledgeable and efficient service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you for entrusting OneGuard over the last 7 years. We truly value your loyal business and recommendations and look forward to serving you in the future. OneGuard Home Warranties ..View less
Valerie W, Sun City West, AZ
On Feb 17, 2021
We have been pretty pleased with OneGuard . We own 5 homes in the Phoenix area and all of them are covered by OneGuard. The last call was an overflowing washer and the contractor was out quickly and the washer fixed within 5 days (the replacement part arrived in 3 days but was defective so the vendor ordered another one and was back out within a coulple of days and had it up and running. We have been ..Read Full Review
We have been pretty pleased with OneGuard . We own 5 homes in the Phoenix area and all of them are covered by OneGuard. The last call was an overflowing washer and the contractor was out quickly and the washer fixed within 5 days (the replacement part arrived in 3 days but was defective so the vendor ordered another one and was back out within a coulple of days and had it up and running. We have been mostly satisfied customers for about 4-6 years on the houses we own and renew every year--they're not perfect, but, on the whole they do a great job! ..View less
HelpfulOn Feb 25, 2021
Dear Valerie of Sun City West, AZ, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractor! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting One ..Read Full Review
Dear Valerie of Sun City West, AZ, Thank you so much for the 4 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and our contractor! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties ..View less
Annemarie Manu, Las Vegas, NV
On Feb 15, 2021
I been working with this company for few years now for 3 of my properties. My last claim was on Feb.9th.2021 for my refrigerator. On Feb. 19th i called the company to see how long it takes to send someone to see what is going on with my fridge. They schedule *** repairs who had availability for the following tuesday. Of course i wasnt happy with this and called again to find a contractor who is availab ..Read Full Review
I been working with this company for few years now for 3 of my properties. My last claim was on Feb.9th.2021 for my refrigerator. On Feb. 19th i called the company to see how long it takes to send someone to see what is going on with my fridge. They schedule *** repairs who had availability for the following tuesday. Of course i wasnt happy with this and called again to find a contractor who is available ASAP. We are talking about a fridge and wasted food. One guard called another contractor and was scheduled to show up on Friday 12th but was no call no show. On Sunday i called the company which are open 24h and said that the resolution service is not working on sundays i i will have to call the following day. What is the purpose to be open 24h when no one came help you and why is me who need to call almost daily when in the contract is stipulated that they will send a contactor in within 24-48h. I am so disappointed of One Guard company, the way they handle the claims. ..View less
HelpfulOn Mar 01, 2021
Dear Annemarie of Las Vegas, NV, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. Please know OneGuard will make reasonable efforts to initiate service by selecting an authorized serv ..Read Full Review
Dear Annemarie of Las Vegas, NV, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. Please know OneGuard will make reasonable efforts to initiate service by selecting an authorized service contractor within 48 hours after a request has been made, and we are happy to confirm the diagnostic appointment for the kitchen refrigerator was completed. Please be assured we are working with the contractor to obtain necessary information and monitoring closely to ensure resolution. Thank you again for allowing OneGuard to provide you with this additional explanation. OneGuard Home Warranties ..View less
Golden Bre, Duncanville, TX
On Feb 06, 2021
I always prefer to call in and speak to a representative to submit a work order just because they are so friendly and professional. The app is useful as well to keep up with my work orders or if I missed the work company's call. I have been using OneGuard for years and will continue.
HelpfulOn Feb 12, 2021
Dear Golden Bre of Duncanville, Thank you so much for the 5 star rating and wonderful testimony regarding your service experiences with our courteous representatives and OneGuard online! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We love the positive feedback! On behalf of the entire tea ..Read Full Review
Dear Golden Bre of Duncanville, Thank you so much for the 5 star rating and wonderful testimony regarding your service experiences with our courteous representatives and OneGuard online! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We love the positive feedback! On behalf of the entire team, thank you again for entrusting OneGuard. We truly value your continued loyalty and look forward to serving you again soon. OneGuard Home Warranties ..View less
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On Apr 08, 2021
Dear C Quihuis of Glendale, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners as quickly as possible, and we regret the frustration. Please know we have confirmed repairs to the heating system were successfully compl ..Read Full Review
Dear C Quihuis of Glendale, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners as quickly as possible, and we regret the frustration. Please know we have confirmed repairs to the heating system were successfully completed. In addition, we confirmed that an appointment is scheduled for April 9 to reassess the garage door opener, and we will continue to monitor the request through to completion. Thank you again for your consideration and allowing OneGuard the opportunity to offer this additional explanation. OneGuard Home Warranties ..View less