The Home Service Club Reviews 2023

User Sentiments
Why The Home Service Club?
- Home Service Club has been in the industry for over a decade.
- With nearly 10,000 technicians, HSC has built a wide nationwide network.
- The company has an exclusive combined plan of appliances and systems.
- HSC stands out for its add-on coverage of utility and outside service lines.
The Home Service Club (HSC) review thoroughly overviews the company’s potential. This comprehensive insight is the combined result of our expert analysis and reviews provided by thousands of users. It highlights;
- Plans structures, coverage, and cost of HSC
- Guide to buying Home Service Club warranty
- HSC’s contract exclusions and claim procedure
- Genuine feedback from Home Service Club Warranty customers
latest The Home Service Club reviews
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Zoe Green , TX, Nederland
All it takes is a phone call and speak to one of their top client service reps and you\'re going to understand what I\'m talking about! Submitted a few claims for the heater and microwave oven and they were all successfully repaired for the long-term!
Kylie Anderson , IL, Chicago HeightsI filed a claim for our exhausts. I was received well by the agent. The repair guy followed and arrived at my house promptly. I was disappointed though that the repair guy had to go out and get missing equipment. After that, he was able to repair the exhaust.
Elizabeth Carter , NY, RochesterTerrible! Why is that repair company still under HSC! Was so hard to contact them, when I got in touch with them, they were hours late! And the audacity for them to charge me still?
Maria Perez , OH, Bowling GreenCustomer support is great if there is a repairman issue and so on, but they become quite unsatisfactory when it comes to an immediate deadline. I asked them to repair my dryer last month and it took them more than 2 weeks to find me a repairman. I didn\'t know any good repairmen so I patiently waited for them to set us up with one! Repair went swimmingly though.
Kayla Wright , AZ, PhoenixI am really thankful for Home Service Club. I immediately called them up regarding our broken dryer, which was fully repaired in a day. Just wow! I still have 5 months left on my policy. Cannot wait to renew it!
Madison Jones , PA, PhiladelphiaI manage a few rentals close to the shoreline. An excellent partner for me is the Home Service Club. All my maintenance and fixes are managed by them. I had them check out the fixtures and the piping whenever I had leaks or inconsistent electricity. Good services for me!
Home Warranty Reviews
4.0/5 (1,955)Home Warranty Reviews
4.5/5 (1955)Trustpilot
2.5/5 (510)Consumer Affairs
4/5 (733)Angi
2.9/5 (43)Consumers Advocate
4.3/5 (183)Pros & cons of The Home Service Club
Pros
- Offers 13 months coverage
- Has many add-on options on top of standard plans
- Provides 90 days parts recall and 30 days labor recall
- Offers coverage for outside utility lines such as sprinkler, sewer line, and water line
Cons
- No 24/7 customer service
- Charges a fee for contract transfer
The Home Service Club Covered States
Home Service Club Home Warranty offers its services in all the 50 states.
The Home Service Club Plans
Standard Coverage and Comprehensive Coverage. The company has an extensive selection of add-ons that homeowners can add to their selected plan. Here are a few details regarding the plans:
- Standard Coverage: This plan is basic and covers 18 fundamental systems and appliances for the home
- Comprehensive Coverage: The plan, as its name suggests, is more inclusive and covers 30 items.
- Optional Coverage: Offers sprinkler system line coverage, sewage ejector pump, roof coverage, utility & home service line coverage, and more.
For additional details regarding covered items under each plan, please refer to the table given below:
Standard Coverage
- Air Conditioning
- Ceiling Fans
- Central Vacuum
- Dishwasher
- Dryer
- Electrical System
- Food Center
- Garage Door Opener
- Garbage Disposal
- Garbage Trash Compactor
- Heating System
- Refrigerator Icemaker
- Microwave
- Oven/Stove/Cooktop
- Plumbing System
- Refrigerator
- Washer
- Water Heater
Comprehensive Coverage
- Air Conditioning
- Ceiling Fans
- Central Vacuum
- Dishwasher
- Dryer
- Electrical System
- Food Center
- Garage Door Opener
- Garbage Disposal
- Garbage Trash Compactor
- Heating System
- Refrigerator Icemaker
- Microwave
- Oven/Stove/Cooktop
- Plumbing System
- Refrigerator
- Washer
- Water Heater
- Alarm Wiring
- Ductwork
- Gas Leak
- Hot Water Pump
- Pest Control
- Plumbing Stoppage
- Smoke Detector
- Sump Pump
- Telephone Wiring
- Dispenser Hot Water
- Water Leak
- Whirlpool
HSC also provides Re-pro plans to home buyers that provide complete protection for the new property. Home sellers can avail benefits of the Listing Coverage Home Warranty plan to protect their homes and sell them faster. A real estate agent would help to avail of these services.
The Home Service Club Cost
The Comprehensive Coverage can cost $62.90 per month ($799.95 for an annual plan), while the Basic Coverage costs $50.40 per month ($649.95 for an annual plan).
However, the amount may vary depending on your location, the size of your home, any add-ons you choose, and other factors.
For example, in Arizona, the HSC Standard Coverage plan for single-family homes costs around $50 per month and $650 per year. On the other hand, the Comprehensive Coverage plan may cost $60 per month and $800 per year.
The Home Service Club Coverage
The Home Service Club offers several unique options compared to the industry standard. It has an aggregate limit of $6000 for its Standard Coverage plan and $9000 for its Comprehensive Coverage plan. The limit for each covered item also varies. Take a look –
Covered Systems
$350-$2000 per contract term for access, diagnosis, repair, and replacement.
- Heating System
- Plumbing System
- Plumbing Stoppages
- Water Heater
- Attic & Exhaust Fans (Whole House)
- Central Vacuum
- Telephone Wiring
- Doorbells
- Hot Water Pump
- Water Leaks
- Garbage Disposal
- Pest Control
- Air Conditioning
- Ductwork
- Electrical System
- Alarm Wiring
- Ceiling Fans
- Garage Door Opener
- Smoke Detectors
- Whirlpool Motor and Pump Assemblies
- Gas Leaks
- Sump Pump
- Instant Water Dispenser (Hot or Cold)
Covered Appliances
$400-$800 for access, diagnosis, repair, and replacement.
- Built-in Microwave Oven
- Freestanding Ice Maker
- Clothes Washer
- Clothes Dryer
- Trash Compactor
- Built-in Food Centers
- Refrigerator
- Ovens/Range/Cooktop
- Dishwashers
Optional Add-ons
$500-$5000 for access, diagnosis, repair, and replacement.
- Roof Coverage
- Utility & Service Line Coverage
- Pool Spa Equipment
- Freestanding Freezers
- Additional Refrigerator
- Water Softener
- Well Pump
- Plumbing Sprinkler
- Additional Water Heater
- Additional Dishwasher
- Additional Freezer
- Additional Oven Range Cooktop
- Jetted Bathtubs
- Spa & Spa Water Pump
- Sewage Ejector Pump
- Refrigerator Dual Compressor
The Home Service Club Exclusions
All home warranty contracts cover repair and replacement costs of damage caused by normal wear and tear. Any malfunction or damage caused by accidents, natural disasters, hazards, or unforeseen circumstances will not be covered by the Home Service Club or any other home warranty.
Another exclusion you should be aware of is that certain parts or components of your covered item do not fall under HSC coverage. For example, microwave parts like door glass, latch assemblies, shelves, springs, etc., are not covered even if your microwave is covered. Similar exclusions apply to every covered item.
In case of request for cancellation, HSC charges a cancellation fee of $45 as administrative fees.
The Home Service Club Claim Filing Procedure
The Home Service Club has a dedicated customer care team to serve you. The company also has a vast contractor network, extending over 10,000 technicians to fix the malfunctioning devices in your home.
Here’s what you need to do to file your service request smoothly:
- You can call customer service between 9 a.m. to 7 p.m., excluding weekends and holidays, or submit a claim online at any time.
- Once your service request is registered, the company assigns a technician to repair or replace your system or appliance. The technician visits your home at the scheduled time to diagnose the problem.
- After approval, the Home Service Club contractor will fix or replace your device depending on the item’s condition. You will also be required to pay the service call fee at this time.
On national holidays or weekends, it may take up to 48 hours working hours for the company to send a professional for an inspection. Customers must pay a trade call fee, or deductible, each time a technician repairs or replaces any of their devices.
How To Buy A Home Warranty From The Home Service Club?
If you want to purchase a home warranty from the Home Service Club, start by submitting a quote request with us and finding out exactly how much you’d be required to pay.
Alternatively, you can buy your preferred HSC plan by placing an order on its website or contacting customer service.
Pro Tip – Before making a home warranty purchase, we advise reading our detailed article on “How to Buy a Home Warranty.” The guide contains detailed information on house warranties and the complete purchasing procedure.
Methodology
At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:
- Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
- Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
- Claims: We look at customer reviews and determine how satisfied they were with the claims filing procedure, settlement, and response times.
- Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
- Uniqueness: We examine if the company offers any additional services, advantages, or coverage alternatives and assess its quality vis-a-vis the competition.
- Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.
Conclusion
The Home Service Club is a reputable home warranty company that offers reasonable pricing and comprehensive coverage options. Customers can benefit from adaptable plans that cater to their specific needs.
Homeowners particularly appreciate HSC’s add-on package, which includes coverage for utilities and outside service lines. Overall, HSC can be a choice for homeowners looking for reliable and affordable home warranty options.
Why Should You Trust Home Warranty Reviews?
- We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years.
- More than 80+ companies are listed with us.
- We have over 100,000 genuine & verified customer reviews.
- We use a two-step verification process to maintain the authenticity of reviews.
- We have a unique Complaint Resolution Program.
The Home Service Club FAQs
Q.Does HSC Home Warranty Require Home Inspection?
A.
No, the company does not conduct a home inspection before a customer buys a plan. You can buy HSC plans online or through the phone. If you are a new home buyer, your real estate agent can help you with the process.
Q.Can I Transfer My HSC Plan To The New Homeowner Before The Contract Expires?
A.
Yes, you can transfer your contract to the new homeowner. All you need to do is reach out to customer care, and they will assist you with the entire process. A fee of not more than $55 will be charged for a successful transfer.
Q.Should I Buy A Homeowner Plan When My Real Estate Plan Expires?
A.
To stay protected from unforeseen expenses it would be a good idea to buy a home warranty once your real estate plan expires.
Q.How can I Get The Home Service Club Membership?
A.
You need to purchase a home warranty plan from the Home Service Club to become a member and enjoy their services and benefits. You should be careful when purchasing an HSC home warranty, as there is a different company called Homeservice Club in Canada that offers the same services.
Q.What Are Some Of The Perks That The Home Service Club Offers To Their Members?
A.
HSC members receive top-tier services from some of the best technicians in the country. They can also access and manage their account 24/7 and submit a claim online.
The company’s customers are eligible for many discounts on items like flooring and cabinetry. HSC customers receive state-of-the-art equipment when older devices are replaced.
Q.What Is The Home Service Club's Phone Number?
A.
You can contact the Home Service Club helpline. You can also reach out to the company by emailing info@hscwarranty.com.
Q.Is The Home Service Club Legit?
A.
The Home Service Club is a registered company in many states. They have been serving customers since 2008.
Q.Are Roof Leaks Covered Under The Home Service Club Home Warranty?
A.
HSC offers limited roof leak coverage under optional items.
Q.Does the Home Service Club Have Age Limits For Coverage?
A.
The Home Service Club doesn’t restrict coverage based on the age of the home appliances and systems, nor do they ask for home inspections.
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DSDelois SpearsMy claim was handled very quickly and the service technician contacted me the next day to schedule an appointment. It was the same technician who fixed my dryer. I was satisfied both times
LBLynn BryanChoice Home Warranty sends someone within 24 hours of claim submission. We have had several plumbing issues and trust the company to provide good service.
NInancy iovinoI purchaed my policy today but based it on the excellent rating it got on line and Ger*** Ti*** who I spoke with on the phone. He gave me excelent options that fit my need and budget.
TDTan Dara ThachThe B** representative came as scheduled, and was very polite. He found out what was the problem with my A/C. He submitted the founding to CHW for decision.
OCoscar cantuTechnician responded 1 week earlier. I was not aware that my appointment was until 17 March which was unacceptable. I was grateful on technicians quick response and diagnosis.
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