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Home  /   Companies /   The Home Service Club
icon Last updated: April 8, 2021

HOME SERVICE CLUB REVIEWS, PLANS, COST AND COVERAGE - 2021

The Home Service Club is among the highly rated home warranty companies in the country. They offer comprehensive coverage plans for your home’s systems and appliances. 

They are one of the few companies to offer their customers the option to track the status of repairs through the customer’s account. Customers also have the option to access their policy terms and manage their accounts 24 hours a day.

The Home Service Club offers some of the most extensive and thorough coverage in the industry. The Home Services Club has bagged a number of awards in the last few years. They were awarded the Best in Service award for 2015, 2016, and 2019 by HomeWarrantyReviews.com.

 $company_name
Rating starRating starRating starRating starRating star
1,915 Reviews

Premium

$400

Deductible

$95

Coverage Limits

$6K to $9K

Active States

48

Complaint Resolution Program

Yes

$2,500

Estimated Appliance Coverage

$2,500

Estimated System Coverage

48

No. Of Active States

Yes

Complaint Resolution Program

WHY HOME SERVICE CLUB?

  • The company was established in 2008
  • One of the few companies to offer service recall period of 90 days
  • Devoted staff of local service providers
  • Extremely responsive customer care executives
  • Participates in Complaint Resolution Program
  • Coverage limit between $6k to $9k for covered items
  • The policy comes into effect within 10 days
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HOME SERVICE CLUB (HSC) PLANS

The plans offered by The Home Service Club are flexible and built for the different requirements of homeowners. Whether you are a homeowner or if you are planning to purchase a home you should definitely consider checking out the two plans offered by The Home Service Club.

The two plans are- Standard Coverage & Comprehensive Coverage:

  • Standard Coverage : Covers 18 systems and appliances such as your air conditioning systems, ceiling fans, central vacuum, water heaters, garbage disposal, and more
  • Comprehensive Coverage : Covers 33 systems and appliances that include your dishwashers, refrigerators, washers, doorbells, gas leaks, and lots more

Customers opting for The Home Service Club plans can also add on coverage for things like their well pump, pool & spa equipment, water softener, sewage ejector pump, etc.

HOME SERVICE CLUB (HSC) PRICES & COVERAGE

The cost of Home Service Club plans starts at $400 and may increase based on the customers’ needs. Customers are required to pay a deductible each time a system or appliance needs to be repaired or replaced. The deductible varies from $65 to $125. The minimum contract length for the plans offered by Home Service Club is 12 months.

The Home Service Club's plans are ideal for people wanting to buy a new home or sell an existing one.

Standard Coverage
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Central Vacuum
  • Ceiling Fans
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Freestanding Ice Maker
  • Garage Door Opener
  • Built-in Food Center
  • Air Conditioning System
  • Heating System
  • Plumbing System
Comprehensive Coverage
  • Plumbing (including stoppages)
  • Electrical
  • Water Heater
  • Garbage Disposal
  • Central Vacuum
  • Instant Hot/Cold Water Dispenser
  • Ceiling Fans
  • Doorbells
  • Smoke Detectors
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Trash Compactor
  • Built-in Microwave Oven
  • Freestanding Ice Maker
  • Garage Door Opener
  • Built-in Food Center
  • Air Conditioning System
  • Heating System
  • Ductwork
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Whirlpool Bathtub
  • Sump Pump
  • Burglar and Fire Alarm Systems
  • Telephone Wiring
  • Pest Control
  • Hot Water Pump
  • Gas Leaks

HOME SERVICE CLUB (HSC) CLAIMS & CUSTOMER SERVICE

The Home Service Club has a dedicated customer care team to serve you. The company also has a vast contractor network extending 15,000+ technicians to fix the malfunctioning devices in your home. Here’s what you need to do to file your claim smoothly.

  • You can file your claim by logging into the Home Service Club website or call up customer care
  • Once your complaint is registered HSC assigns a technician to repair or replace your system or appliance
  • Once the technician complete fixing or replacing your device, you must pay the service call fee as stated in your contract

Only file a claim if there really is a problem with any of your devices. If you file a claim and the technician does not find any malfunctions in your devices, you will still be required to pay a deductible. 

HSC has a very good reputation for settling claims with the customers, and the same is reflected in the reviews it has received over the last few years. The company has received several positive reviews acknowledging their efforts in claim settlements.

  States Covered
  Corporate Office
  States Not Covered

WHAT ARE THE EXCLUSIONS AND LIMITS OF HOME SERVICE CLUB (HSC) CONTRACTS?

All customers buying an HSC home warranty plan must read the contract thoroughly before signing up. Important aspects such as the beginning period of your coverage and ending date of your contract are mentioned. Other pertinent details such as the plan you have opted for, and add on coverage options are also stated in your contract.

Once customers file a claim, HSC will send a technician within 12 business hours. On national holidays or weekends, it takes 48 hours working hours for the company to send a professional for an inspection. Customers are required to pay a trade service call fee or deductible each time a technician repairs or replace any of your devices.

HSC has the right to select the technician who comes over to repair or replace your devices. The service contractor may be affiliated with the company.

Customers can renew their services without facing any lapse in coverage offered by the company. If customers renew their contract after the previous contract has expired, coverage will begin 30 after the date of payment. The company may inspect your systems and appliances in the 30 waiting period.

HOME SERVICE CLUB (HSC): WORTH IT?

The Home Service Club offers basic but comprehensive coverage. The policy comes into effect in 10 days. HSC offers three deductible options to choose from but they are higher compared to the industry standards. If you want to weigh your options, check out these top 10 home warranty companies.

HOME SERVICE CLUB (HSC) FAQs

What are some of the perks that Home Service Club offers to their members?

HSC members receive top class services from some of the best technicians in the country. All HSC members can also access and manage their account 24/7 and also submit a claim online. The company’s customers are also eligible for many discounts on items like flooring and cabinetry. Customers should also know they will receive top-class equipment when older devices are replaced.

What is The Home Service Club’s phone number?

You can contact The Home Service Club at 800.601.1009. You can also reach out to the company through email info@hscwarranty.com. The customer care team will be delighted to help you out with anything.

Can I transfer my plan to the new homeowner before the contract expires?

Yes, you can transfer your contract to the new homeowner. All you need to do is reach out to customer care and they will assist you with the entire process. Selling a home can be a tedious process, and HSC makes sure the transferring of the home warranty plan is taken care of.

Does the Home Service Club conduct a home inspection before a customer buys a plan?

No, the company does not conduct any home inspection before a customer buys a plan. You can buy HSC plans online, or through the phone. If you are a new home buyer your real estate agent can help you with the process.

How can I submit a complaint about the Home Service Club?

You can submit Home Service Club complaints through the Complaint Resolution Program on HomeWarrantyReviews.com. The company will try to resolve the complaint through the CRP within 30 days. If the complaint is not resolved or the customer is not satisfied with the solution offered, the complaint gets posted as a negative review.

The Home Service Club REVIEWS

The Home Service Club REVIEWS

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Carol Koch, Slidell, LA

On Mar 14, 2021

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What a joke. Takes days to get to open a call (extended hold times, no call backs), then days for the assigned service company to contact you. Absolutely the last company you should sign up with. Terrible customer service.

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The Home Service Club
The Home Service Club
On Mar 19, 2021

The company has responded to the customer through the CRP system.

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Brandy Swenty, San Diego, CA

On Feb 27, 2021

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We have been paying customer of HSC for at least 3 years, at the end of 2019 we had a slow leak on the back of the faucet near/in the wall, we used the online service to get a plumber, 3 days pass and no one called to set an appointment , I called HSC and was given a phone number, the company was out of business, HSC set up another company, no one called from that company either, I was given another numb ..Read Full Review

We have been paying customer of HSC for at least 3 years, at the end of 2019 we had a slow leak on the back of the faucet near/in the wall, we used the online service to get a plumber, 3 days pass and no one called to set an appointment , I called HSC and was given a phone number, the company was out of business, HSC set up another company, no one called from that company either, I was given another number those plumbers, the said they didn’t do business with HSC. Now it has been almost 2 weeks and I can tell that the leak is getting worse. I spoke many times with a rep and they were unable to find me a plumber. I found one and they said they would cover the repair once the plumbers completed the work and submitted a bill. I paid the bill and the extensive damage that was done since the water damaged the wall and was running under the flooring. $30,000 for the repairs and HSC didn’t even cover the plumbers visit. Now it’s Covid, and a year has passed and my washing machine isn’t draining, once again we use the online appointment setting. 3 days and no one has called, I call and get a repair service number, that number is out of service.I call and a supervisor is very kind and arranges a new company. They come in and say I need a new pump and will be back Saturday. Well Friday morning the repair service hasn’t received approval, so I call HSC and after holding and being hung up on a rep calls and says she will call back in 15 minutes after speaking with the person who does approvals. It is now Saturday at about noon pacific time and I have been calling since 6:30 am this morning and no one answers, and the call back is automated and hangs up. This company gets Zero stars ..View less

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The Home Service Club
The Home Service Club
On Mar 01, 2021

The company has responded to the customer through the CRP system.

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Robert Swenty, San Diego, CA

On Feb 27, 2021

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Total and complete garbage. This company doesn’t return calls, doesn’t follow up, lies about if the service provider has requested approval and last year caused me over $30,000 in kitchen repair because they couldn’t be bothered to follow up about a faucet leak. Now, like every time in the past I’ve needed somebody to come out and repair something, I’m waiting over a week f ..Read Full Review

Total and complete garbage. This company doesn’t return calls, doesn’t follow up, lies about if the service provider has requested approval and last year caused me over $30,000 in kitchen repair because they couldn’t be bothered to follow up about a faucet leak. Now, like every time in the past I’ve needed somebody to come out and repair something, I’m waiting over a week for a repair. ..View less

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The Home Service Club
The Home Service Club
On Mar 01, 2021

The company has responded to the customer through the CRP system.

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Juanita stell, Baton Rouge, LA

On Feb 26, 2021

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They do not answer service call line. There is a call back option but they don’t call back. While on hold on service line it hangs up on you at the 17 minute time frame every time. Very unhappy with service response from this company

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The Home Service Club
The Home Service Club
On Mar 01, 2021

The company has responded to the customer through the CRP system.

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mike badasci, Clovis, CA

On Feb 21, 2021

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In 30 years of having home warranty companies, The Home Service Club is the Worst! We switched from American Home Shield after 15 years to Home Service Club. What a MISTAKE. Horrible Management, Amy !!! The other representatives are fairly kind and helpful, but they are just yes people. This Amy is a liar, and the poorest business person I have met in 65 years. Do Not Use Them. If You Do, Remember ..Read Full Review

In 30 years of having home warranty companies, The Home Service Club is the Worst! We switched from American Home Shield after 15 years to Home Service Club. What a MISTAKE. Horrible Management, Amy !!! The other representatives are fairly kind and helpful, but they are just yes people. This Amy is a liar, and the poorest business person I have met in 65 years. Do Not Use Them. If You Do, Remember I Told You So. I have been waiting since 12-31-20 for action and a resolution. Today is 2-21-2001. M. Badasci Clovis Ca. ..View less

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The Home Service Club
The Home Service Club
On Feb 22, 2021

The company has responded to the customer through the CRP system.

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Rachel Erwin, San Diego, CA

On Jan 24, 2021

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Started off great with my first simple request for plumbing handled quickly but when I needed my garbage disposal replaced they were a complete disappointment. Three weeks & no communication after several calls for an update & finally the job got done. Read the fine print because they hardly cover major appliance replacement. Only a small credit to buy a new one. Can't believe they have such h ..Read Full Review

Started off great with my first simple request for plumbing handled quickly but when I needed my garbage disposal replaced they were a complete disappointment. Three weeks & no communication after several calls for an update & finally the job got done. Read the fine print because they hardly cover major appliance replacement. Only a small credit to buy a new one. Can't believe they have such high ratings. Biggest waste of money so I canceled & they tacked all the work done that was covered in the previous yearp & deducted from my pro-ration of returned premium. Think twice before signing any agreement let alone a discounted 5 year agreement because you will only pay more out of pocket & wait longer than handling the repair job coordination on your own. ..View less

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The Home Service Club
The Home Service Club
On Jan 28, 2021

The company has responded to the customer through the CRP system.

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Sandeep Sarmah, Lincoln Park, NJ

On Jan 21, 2021

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-----Stay Away for this Company ---------- I would rate this company 0 stars if i could , I bought service contact with them for 5 years in advance and when needed their service in winter of 2020 they couldn't arrange for a service person for more than 2 weeks, finally i had to get a water heater repairmen myself and pay for it out of pocket. Since then I have request to cancel my service and requested ..Read Full Review

-----Stay Away for this Company ---------- I would rate this company 0 stars if i could , I bought service contact with them for 5 years in advance and when needed their service in winter of 2020 they couldn't arrange for a service person for more than 2 weeks, finally i had to get a water heater repairmen myself and pay for it out of pocket. Since then I have request to cancel my service and requested a refund. On Jan 2020 they cancelled my service and since then I have been waiting for my refund. Every time i call customer service, they give me false hope of speaking with accounts department and getting back to me but its the same game over and over again. You will not be able to speak to their accounts department directly and nor their customer support can patch you in. Please stay aware from this company and save your money ! ..View less

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Adrianna Marshall, Peculiar, MO

On Jan 18, 2021

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I have filed 3 claims for repairs in 2020. 1. Garage Door 2. Dishwasher 3. Leak in shower stall They have NOT scheduled a repair appointment. These items still have not been serviced. It is 1/18/2020. The first claim was over 2 months ago. They never follow up or send a repair service. This company needs to do with they have been paid to do. Please note that the items that are listed in the home warra ..Read Full Review

I have filed 3 claims for repairs in 2020. 1. Garage Door 2. Dishwasher 3. Leak in shower stall They have NOT scheduled a repair appointment. These items still have not been serviced. It is 1/18/2020. The first claim was over 2 months ago. They never follow up or send a repair service. This company needs to do with they have been paid to do. Please note that the items that are listed in the home warranty policy. ..View less

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Mary, Henrico, VA

On Dec 22, 2020

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Had a contract with them for two years and will be switching when this year ends. They are slow to respond to claims and quick to give excuses about why they don't cover basic issues. I have put in 3 claims in with them over the 2 year period, and 1 was successfully resolved, and by resolved I mean they put $100 towards a replacement. The other two issues were "not covered." Note that they do n ..Read Full Review

Had a contract with them for two years and will be switching when this year ends. They are slow to respond to claims and quick to give excuses about why they don't cover basic issues. I have put in 3 claims in with them over the 2 year period, and 1 was successfully resolved, and by resolved I mean they put $100 towards a replacement. The other two issues were "not covered." Note that they do not respond to emails for questions and the only way to get a response is to file a claim, even if it is just to follow up on a previous conversation. The final straw for me is the issue I am currently dealing with- an appliance broke and it is clear that the broken part is covered (the motor), however they are claiming that it is probably the dial that is broken, which of course, they do not cover. They won't send a technician/repair person out to look at it, and I even agreed to pay for the repair in full if it is determined that the issue is not covered (which is something the contract states that they are supposed to do). They have been giving me the run around for weeks. I'm switching back to American Home Shield. I never had any issues with them, they just cost a little bit more. ..View less

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Eileen Korte, Woodland Hills, CA

On Dec 09, 2020

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We signed up with The Home Service Club in August. We are first time homeowners. Our experience with them has been terrible. DO NOT USE THIS COMPANY! We specifically signed up with them as re-keying is covered. Yet, once we moved in and wanted the house re-keyed for safety and security, they gave my fiance the runaround. He had to call multiple times to request a re-keying. He had to remind Home Service ..Read Full Review

We signed up with The Home Service Club in August. We are first time homeowners. Our experience with them has been terrible. DO NOT USE THIS COMPANY! We specifically signed up with them as re-keying is covered. Yet, once we moved in and wanted the house re-keyed for safety and security, they gave my fiance the runaround. He had to call multiple times to request a re-keying. He had to remind Home Service Club's representatives that we were told re-keying was covered. We've had problems with our pool heater and going through Home Service Club has been a nightmare. The issue is still not resolved after three months. Home Service Club had a hard time finding local pool technicians who were willing to work with them. It has taken so long to resolve the issue that my fiance ended up calling local pool people to find someone willing to work with Home Service Club. One local technician said he won't work with Home Service Club as he had had problems getting paid by them before. When Home Service Club finally found a technician willing to work on our pool the technician was unhelpful, telling us that the pool heater worked and that we just had to "play with" the various levers (it's an old pool) to get the heat to the hot tub. So we paid someone $75 to tell us the pool wasn't broken. Then we spent time playing with the pool to see if we could get it to work. We couldn't and called another local pool person, independent of the home warranty company, who said that the pool heater was not working and that we needed to replace the pool levers. We paid this pool technician out of pocket and now we're back to square one trying to find someone to fix the problem that will work with Home Service Club. Home Service Club's customer service is a joke. The service you receive really depends on if you are lucky enough to speak with a representative who is knowledgeable. My fiance called numerous times and was at the mercy of whoever answered the phone. It's also difficult to reach a representative. I've called and left voicemail messages because I was unable to reach anyone. We will not use this company next year. They are horrible. Do not use them! ..View less

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Response
The Home Service Club
The Home Service Club
On Dec 15, 2020

The company has responded to the customer through the CRP system.

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Nick Newcomb, Rosedale, MD

On Dec 01, 2020

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PLEASE READ!!!!!!! fucking joke. i put a claim in for my tub the faucet wouldnt stop dripping and the drain didnt work took them a month and a half to finally get my claim taken care of just for them to deny the claim because of rust and corrosion. if a faucets cracked and is leaking its going to cause rust. then i put a claim in for my furnace and they booked a company that is booked out for 3-4weeks. a ..Read Full Review

PLEASE READ!!!!!!! fucking joke. i put a claim in for my tub the faucet wouldnt stop dripping and the drain didnt work took them a month and a half to finally get my claim taken care of just for them to deny the claim because of rust and corrosion. if a faucets cracked and is leaking its going to cause rust. then i put a claim in for my furnace and they booked a company that is booked out for 3-4weeks. a fucking joke of a warranty company wont renew with them ever and will tell every person i know stay far away fucking scam artist! ..View less

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The Home Service Club
The Home Service Club
On Dec 16, 2020

The company has responded to the customer through the CRP system.

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Zoe Green, Nederland, TX

On Nov 25, 2020

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All it takes is a phone call and speak to one of their top client service reps and you're going to understand what I'm talking about! Submitted a few claims for the heater and microwave oven and they were all successfully repaired for the long-term!

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The Home Service Club
The Home Service Club
On Dec 03, 2020

Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs clientservices@hscwarranty.com

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Aaron, Alexandria, VA

On Nov 24, 2020

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Absolutely worst home warranty company in America. Even service providers have refused to continue to do business with them. They wait until after the service is completed to tell you it's not covered and still stick you with service call fee plus having the service provider hound you for full payment! Impossible to get someone to answer the phone, online system doesn't track tickets, no option for ch ..Read Full Review

Absolutely worst home warranty company in America. Even service providers have refused to continue to do business with them. They wait until after the service is completed to tell you it's not covered and still stick you with service call fee plus having the service provider hound you for full payment! Impossible to get someone to answer the phone, online system doesn't track tickets, no option for chat. ..View less

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The Home Service Club
The Home Service Club
On Dec 15, 2020

The company has responded to the customer through the CRP system.

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Kylie Anderson, Chicago Heights, IL

On Nov 13, 2020

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I filed a claim for our exhausts. I was received well by the agent. The repair guy followed and arrived at my house promptly. I was disappointed though that the repair guy had to go out and get missing equipment. After that, he was able to repair the exhaust.

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The Home Service Club
The Home Service Club
On Dec 03, 2020

Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs clientservices@hscwarranty.com

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Elizabeth Carter, Rochester, NY

On Nov 06, 2020

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Terrible! Why is that repair company still under HSC! Was so hard to contact them, when I got in touch with them, they were hours late! And the audacity for them to charge me still?

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Maria Perez, Bowling Green, OH

On Nov 06, 2020

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Customer support is great if there is a repairman issue and so on, but they become quite unsatisfactory when it comes to an immediate deadline. I asked them to repair my dryer last month and it took them more than 2 weeks to find me a repairman. I didn't know any good repairmen so I patiently waited for them to set us up with one! Repair went swimmingly though.

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The Home Service Club
The Home Service Club
On Dec 03, 2020

Your response is greatly appreciated. Thank you for taking the time to share your feedback. we look forward to continuing to provide you with outstanding service. You are welcome to contact us at any time. Sincerely, Josh Briggs clientservices@hscwarranty.com

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Merv, Woodbridge, VA

On Nov 03, 2020

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This is an absolutely horrible company. Customer service is rude, unresponsive, and unprofessional. They don't return phone calls or emails. You have to keep following up to see if anything has been done on the claim. They have no sense of customer service or communication. They are shady and lie to you with different reps telling you different things. It takes forever to get a vendor out and then foreve ..Read Full Review

This is an absolutely horrible company. Customer service is rude, unresponsive, and unprofessional. They don't return phone calls or emails. You have to keep following up to see if anything has been done on the claim. They have no sense of customer service or communication. They are shady and lie to you with different reps telling you different things. It takes forever to get a vendor out and then forever to get an item fixed or replaced when needed. They find any way to get out of replacing anything and when they do have to replace it they devalue the item. For example, a microwave was authorized to be replaced a year ago Oct 2019 but has yet to be replaced. Emails and phone calls are ignored. And they only offered to cover $100 on the replacement stating that was the depreciated value. It's an expensive GE Profile but they can't even honor the replacement. Have had multiple AC issues on different properties with them where it took over a month to get resolved. A month without a working AC! Currently a vendor was sent out for a refrigerator defrost issue but the part is no longer available so the refrigerator needs to be replaced. The vendor stated it was normal wear and tear but they are refusing to cover it as the defrost coil burned out and they are considering it physical damage even though the vendor made it clear it was normal wear and tear like a lightbulb burning out. Not physical damage! But they said they don't have to listen to the technician and can decide what they will cover or not cover. I have credit with them from an AC screwup on another property but they wouldn't let me use the credit on this property to replace the refrigerator even after a supervisor who is no longer with them told me I can use it on any of my accounts! Very unethical and shady business practices. They will do anything to get out of honoring their warranty. I have asked to talk to supervisors and to dispute the claim but they won't provide the information. Stay away from them. They all need customer service and ethics training. I don't know if the President/CEO of this company is aware at how their front facing customer service is abhorrent and lacking. Ignoring a customer, shouting at them, and telling them pound sand is not a company I want to be doing business with. ..View less

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Response
The Home Service Club
The Home Service Club
On Dec 16, 2020

The company has responded to the customer through the CRP system.

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Kayla Wright, Phoenix, AZ

On Oct 29, 2020

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I am really thankful for Home Service Club. I immediately called them up regarding our broken dryer, which was fully repaired in a day. Just wow! I still have 5 months left on my policy. Cannot wait to renew it!

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Madison Jones, Philadelphia, PA

On Oct 22, 2020

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I manage a few rentals close to the shoreline. An excellent partner for me is the Home Service Club. All my maintenance and fixes are managed by them. I had them check out the fixtures and the piping whenever I had leaks or inconsistent electricity. Good services for me!

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1 people found this review helpful
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Zoe Phillips, Lakeland, FL

On Oct 21, 2020

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After a few weeks, I tried using my food processor and it wouldn't turn on. Reached out to send someone over and discovered it could not be repaired. So, it was replaced instead. Saved me a couple of bucks!

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