Home / Companies / First American Home Warranty

Updated on March 16, 2023

First American Home Warranty Reviews 2023

By HomeWarrantyreviews.com Team | Edited By Shashank Ramesh

3.1/5

2,427 Customer Reviews

Premium$30-$44

Service Fee$85

Limit$2,500

Activation30 day

Write A Review

User Sentiments

Positive:

Neutral:

Negative:

Why First American Home Warranty?

First American Home Warranty has paid $219 Million in claims in a year
The company accepts service requests 24 hours a day and seven days a week
FAHW offers a reasonable coverage limit of $5k for your home appliances
The company offers coverage regardless of the age of appliances & systems

With this in-depth First American Home Warranty review, we aim to help homeowners seeking home warranty services. Our editors have researched each aspect of company information and analyzed customer reviews to curate this review. Potential customers can get assistance with

Pricing, coverage, and plan details of FAHW
Dollar limits and exclusions of the company
Process of claims’ submission

latest First American Home Warranty reviews

Charity Vermeer , CO, Fort Collins

First American Home Warranty is the #1 recommended home warranty in Northern Colorado by the real estate community. I personally have a home warranty through FAHW, and it has been a wonderful experience. The registration process was simple; filing my first claim was smooth and easy. I highly recommend FAHW!
Cassie Owen , CA, Upland

I am writing this review on behalf of my parents. In July of 2022, our family downsized my aging parents to a smaller home. This was a difficult transition emotionally and physically for them. After getting into the house, we immediately experienced an intermittent problem with the AC unit. It would work, then shut down randomly throughout the day. As this was July in Southern California, it made my parents experience with the downsize even more challenging, along with their elderly golden retriever. Our realtor had to call in an emergency AC company to help with the AC issue during the weekend, yet the problem persisted even with a new thermostat that had been installed. Our realtor made contact with Li** Caou***, a senior account representative with First American. She literally took my parents under her wing and went above and beyond to get this problem fixed. She gave us her cell number and asked us to text or call her any time. She reimbursed the emergency AC invoice, offered to purchase portable AC units, put in the claim for the AC repair, and personally kept in touch with us through the process. While waiting for the AC repairman, we also had issues with their ceilings fans and garbage disposal. Li** also put in claims for repairs for both of these issues, as well, and again kept in touch with us. Within a few days, all three issues, were addressed and repaired. During this time, my parents golden retriever passed away and Li** called to give her condolences and let us know her own personal pain with losing her three dogs. Li** was not only professional throughout the process, but also personal. It was evident that she truly cared about my parents wellbeing by being the pointman and allowing us to text, call her, put claims in for us, reimburse invoices, and let us know her personal experience with losing her own pets. It is clear that this is not just a job for Li**, but she is there to build relationships, as well. We greatly appreciate Li** and the people working at First American.
Cindy Venable , TX, Montgomery

First American has been the best home warranty company we have used. They are good about repairing or replacing an item instead of trying to find ways to get out of it. I highly recommend them.
Sarits Cox , GA, Canton

The technician was on time and did an excellent job installing the garbage disposal. The company stayed in touch with me on the progress of installing the disposal. I will definitely use the company again.
Lilybeth G , AZ, Phoenix

Boiler issues? I’ve lived through them. Having a broken boiler in the middle of winter isn’t an awesome experience. Good thing my house came with a warranty from First American. They sent someone over to fix my boiler within a few days of my call.
Carlo J , AZ, Phoenix

Whether it’s summer or winter, you can always trust First American to come through. Thank you First American Home Warranty for the good service. Keep it up guys ...

Home Warranty Reviews

3.1/5 (2,427)

Home Warranty Reviews

3/5 (2,426)

Trustpilot

3.6/5 (10,701)

Consumer Affairs

3.6/5 (356)

Yelp

1/5 (1817)

Site Jabber

1/5 (12)

GO TO

Pros & cons of First American Home Warranty

Pros

Does not mandate home inspections
Offers Plumbing Plus and various such upgrades

Cons

Does not operate in 15 states
Offers limited add-ons

First American Home Warranty Covered States

You can find First American Home Warranty’s services in 35 U.S. states; however it is still not available in 15 states. Look at the map below:

First American Home Warranty Plans

FAHW offers 3 plans with varied coverage options: Starter Plan, Essential Plan, and Premium Plan. Starter is a basic coverage plan; in Essential and Premier, you can find comprehensive coverage for systems and appliances.

Besides these three plans, FAHW also offers optional items and upgrades at an additional cost. However, note that the plans may differ for each state. In this review, we are showing coverage for California.

Look at the below-mentioned table for a better understanding of First American Home Warranty plans:

Starter

Plumbing System
Dishwasher And Refrigerator
Electrical And Heating Systems
Built-In Microwave Oven
Oven And Cooktop

Essential

(Items Included In Starter +)

Clothes Washer And Dryer
Water Heater
Garage Door Opener
Air Conditioning

Premier

(Items Included In Essential +)

Pool/Spa
Luxury Appliance Coverage
Full Garage Door System
Garbage Disposal
Instant Hot Water Dispenser
Faucets
Additional Coverage And Enhancements

Take a look on what the following upgrades cover:

First Class Upgrade increases the combined aggregate coverage limits. FAHW charges up to $2.5k for diagnosis, access, repair, or replacement of geothermal, water source heat pump, and oil furnace. They charge up to $1.25k to make modifications when effecting approved repairs or replacements.
Plumbing Plus extends coverage for water heater expansion tanks; up to $250 to install and up to $250 to clear blockages caused by roots.

First American Home Warranty Cost

The pricing and coverage offered by First American Home Buyers Warranty can vary based on the state of residence. However, its plans range between $360 – $580 annually, with a service fee of $85 per visit. The company does not disclose the monthly charges. See the table below for exact pricing information:

	Starter Plan	Essential Plan	Premier Plan
Single-Family Homes	$360	$490	$580
Condo/Townhouse/Mobile Homes	$315	$430	$510

Service Fee Cost (Deductible)	$85

Note: These prices are California specific and for properties under 5,000 sqft.

First American Home Warranty Discounts

First American Home Warranty offers $25 off for active and retired military personnel on home warranty plans. You can find more details on this in your service agreement.

First American Home Warranty Coverage

The following tables show information on detailed coverage and dollar limits offered by the First American Home Warranty under all of its plans. Take a look:

Covered Systems

$1,500 for repair/replacement per system

Air Conditioning
Water Heater
Heating System
Electrical System
Plumbing System

Covered Appliances

Up to $5,000 for repair/replacement per appliance.

Clothes Washer
Refrigerator
Clothes Dryer
Dishwasher
Cooktop & Oven
Garbage Disposal
Built-In Microwave Oven

Additional Coverage Options

Up to $1,500 for repair/replacement of optional add-ons.

Additional Refrigeration
Central Air Conditioning (Starter Plan Only)
HVAC Tune-Up
Limited Roof-Leak
Pool/Spa Equipment
Septic Tank System/Pumping
Water Softeners
Well Pump

First American Home Warranty Exclusions

First American Home Warranty plans only cover the parts and components explicitly mentioned in their service agreement. Accessories, shelves, knobs, hinges, digital meters, transmitters, etc., of appliances and systems are excluded.

Although the company offers repair and replacement services for items with improper installation, it is subject to terms and conditions. The items present within the contours of your house except for the well pump, septic tank, sewage ejector pump, and other items can be covered. You can learn about more limitations and exclusions of First American Home Warranty plans with the help of a sample or service contract.

First American Home Warranty Claims

It is easy to request service from the licensed and skilled technicians of FAHW’s network. The claims process of this company is as follows:

Call the 24-hour customer service hotline/phone number or log into the website to put in your service request.
A service contractor will be assigned within 48h of claim confirmation, with the visit scheduled at your convenience.
The trade call fee of $85 is to be paid by you. The company has a recall period of 30 days if the problem recurs.

Note: FAHW mentions that it will not reimburse you for any services performed without prior authorization.

How To Buy A Home Warranty From First American Home Warranty?

The process of purchasing a First American Home Warranty plan is simple. You can share your details for a call back from the company or submit a form on the FAHW website.

However, you can read our comprehensive guide on how to purchase a home warranty.

Methodology

At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.

Conclusion

First American Home Warranty may be a suitable choice for your home, but we always recommend homeowners read the fine print thoroughly before signing the contract.

Why Should You Trust HomeWarrantyReviews?

We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years
We have listed more than 80+ companies with us
We have nearly 100,000 genuine & verified customer reviews
We use a two-step verification process to maintain the authenticity of reviews

We allow users to connect directly with the company's representatives to resolve issues through our Complaint Resolution Program

Frequently Asked Questions (FAQs)

Is There A Waiting Period For First American Home Warranty?

Yes, First American Home Warranty has a 30-day waiting period before coverage begins. You can choose a different start date up to 45 days from your enrollment date.

Does The First American Home Warranty Cover Plumbing?

Yes, First American Home Warranty coverage includes plumbing systems and plumbing stoppages.

How Does First American Home Warranty Work?

First American Home Warranty offers two plans with different coverage levels – The Basic Plan and Premier Plan. You can choose either of these plans depending on your coverage needs. After your 30-day waiting period, you can file a service request claim when a covered item breaks down.

The company verifies the validity of your claim and arranges for a qualified service technician. The technician will diagnose and fix your broken item after you pay him the agreed-upon service call fee.

How Much Does A First American Home Warranty Cost?

The cost of First American Home Warranty varies depending on your chosen plan, your location, and other factors.

For example, the Basic Plan may cost you $38 per month or $420 per year in Texas. The Premier Plan is $48.50 per month or $546 per year. In California, the Basic Plan starts at $33 per month or $360 per year; the Premier Plan is $45.50 per month and $510 per year.

What Is The First American Home Warranty Cash-Out Option?

First American Home Warranty provides flexible payment options where you can contact an independent licensed contractor if they cannot locate one to attend to your claim. They authorize covered repairs or replacements and reimburse up to an agreed-upon rate.

Your contractor can be paid directly if they bill First American Home Warranty the repair costs, or you can get the amount upon presenting a paid invoice.

Do I Need A First American Home Warranty If I Have Homeowners Insurance?

Homeowners’ insurance provides different coverage, as it covers your expenses for damages caused by natural disasters, Acts of God, burglaries, and structural issues.

On the other hand, home warranty coverage reduces repair and replacement costs for your home systems and appliances. These services are provided when a covered item breaks down due to general wear and tear, especially after the expiration of the manufacturer’s warranty.

Can I Get Coverage On Any Home System Or Appliance?

You can get the home systems and appliances mentioned in a home warranty plan covered by the company. There are no restrictions on the age, make, or model of home systems and appliances. However, it’s best to maintain service records to have a reference when claiming First American Home Warranty coverage.

Does First American Home Warranty Cover Roof Leaks?

First American Home Warranty coverage does not include roof leaks e in any of its plans. You can consider ServicePlus Home Warranty and Choice Home Warranty, which offer roof leak coverage.

Does The First American Home Warranty Cover Freon?

Yes, the First American Home Warranty plans cover R-22 refrigerant or freon. They will cover the costs to refill your system irrespective of the type of refrigerant.

Additionally, they have no dollar-limits policy on the cost of covered refrigerants.

Is There Any Limit To How Often I Can Request Service?

You can make any number of requests during your contract period. You must pay a trade service fee for each visit unless it follows up on a previous repair within the service guarantee period (30 days).

How To Cancel The First American Home Warranty?

If you wish to terminate your services, follow First American Home Warranty’s cancellation process. According to the company guidelines, you must submit a cancellation request in writing to cancellationsupport@firstam.com. You may also be required to pay a $50 cancellation fee.

Who is the CEO of FAHW?

Matthew Wendl is the President of First American Home Warranty.

When can a warranty claim be denied?

Yes, your home warranty can be denied if you don’t follow the exact guidelines provided by the company. Hence, read your service contract carefully to understand the terms.

Does a home warranty cover accidental damage?

No, the home warranty does not cover any accidental damages. You can opt for a home insurance policy if you want coverage for these damages.