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Home  /   Companies /   First American Home Warranty
icon Last updated: January 12, 2021

First American Home Warranty

First American Home Warranty, in existence since 1984, is a market leader. Customer reviews on First American Home Warranty confirm that it provides affordable plans with some of the best coverage limits. They provide up to $3500 per kitchen appliance. This 1-year policy takes effect in 30 days.

While First American Home Warranty plans cover key systems like your electrical & plumbing, HVAC, and appliances like heaters, cooktops, fridges, etc., exact coverage varies by state. First American Home Warranty operates across 36 states of the U.S.

First American Home Warranty has helped their customers save over $180 million in repairs and replacements in 2018 alone. They won the Annual Home Warranty Editor’s Choice Award 2017 and also gets nominated every year.

First American Home Warranty
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Based on 1,931 Reviews & Ratings | Write A Review
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N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

35

No. Of Active States

Yes

Complaint Resolution Program

WHY First American Home Warranty?

  • More than 35 years of experience
  • Unlimited service calls allowed over the year
  • Up to $3500 of coverage provided on some items like kitchen appliances
  • Participates in our Complaint Resolution Program
  • 24/7/365 customer support
  • Served over 8.6 million customers
  • Has over 30 years of experience with HVAC systems

First American Home Warranty Plans

First American Home Warranty provides homeowners with the Basic Plan and the Premier Plan.

You can get a risk-free, money-back guarantee for 30 days after your policy has kicked into effect.

Customers have the opportunity to take a First American Home Warranty First Class Upgrade. The company pays for the use of cranes, hauling away, correction of code violations, refrigerant disposal, etc. if you have a Premier Plan. A Basic Plan customer gets coverage on clothes washer & dryer, ovens, trash compactor smoke detectors, etc., which are not normally covered.


First American Home Warranty Prices

The plans offered by FAHW can cost different amounts based on location. However, the Basic Plan starts roughly at about $28 per month and the Premier Plan at $42.50 a month. The company charges a service fee of $75 per visit.

Basic Plan
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Trash Compactor
  • Ceiling Fans
  • Instant Hot/Cold Water Dispenser
  • Garbage Disposal
Premier Plan
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Trash Compactor
  • Garbage Disposal
  • Garage Door Opener
  • Heating and Ductwork
  • Electrical
  • Ceiling Fans
  • Plumbing (including stoppages)
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Central Vacuum
Add-Ons
  • Pool and Spa
  • Well Pump
  • Air Conditioning and Ductwork
  • Second Refrigerator

First American Home Warranty CLAIMS

First American Home Warranty is known for its quick approvals of replacements. It is easy to request service from the trusted, qualified technicians of FAHW’s network. The process for filing home warranty claims with FAHW is as follows:

  • Call the 24-hour customer service line or log into the website
  • Within 48-hour of receipt of the request, the company will use the description to diagnose the problem and confirm your claim. A contractor will then be assigned and you can schedule the visit at your convenience
  • The trade call fee of $75 is to be paid by you. The company has a recall period of 30 days if the problem recurs

With over 35 years of experience in catering to the needs of over 590,000 customers, First American Home Warranty clearly fulfills the expectations of their customers. Our reviews indicate that customers are happy about the transparency and cost savings they can make from the company’s plans.

  States Covered
  Corporate Office
  States Not Covered

What Repairs Or Replacements Does First American Typically Cover?

The contract agreement clearly mentions what is covered along with the limitations, and exclusions. You should make sure you read it carefully to know what you are getting into.

The company will not cover items unless they are in safe working order when the plan begins. Only items that are installed properly for diagnosis and present within the perimeter of the foundation of the main dwelling unit (except the well pump, septic tank, sewage ejector pump, pressure regulator, air conditioning and pool/spa equipment) can be covered.

HVAC and ductwork coverage is optional for seller plans and additional charges have to be paid for such coverage. Optional coverage also needs to be purchased within 60 days of buying the home warranty plan to be successfully availed.

First American Home Warranty makes it clear that they will not accept any liability for emotional distress, pain or suffering, or damages or torts for losses or malfunctions of any device. You also cannot hold them responsible for a contractor’s delay in providing repairs or parts or replacement of any item.

However, with First American Home Warranty you can contact an independent licensed contractor if they are unable to locate one to attend to your claim. They authorize covered repairs or replacements and reimburse up to an agreed-upon rate. Your contractor can be paid directly if he bills First American Home Warranty or you can get the amount upon presenting a paid invoice.

FIRST AMERICAN HOME WARRANTY FAQs

What will First American Home Warranty not cover?

First American Home Warranty plans will not cover anything that is not explicitly mentioned in the contract. Therefore, the costs associated with updating structures and home systems and appliances to meet mandatory standards or eliminating code violations may need to be paid by you.

When should I pay the trade service call fee?

The trade service call fee has to be paid when the assigned repair technician visits your home to diagnose the issue. The amount will range from $75 to $100 depending on what plan you purchased.

Can I get coverage on any home system or appliance?

You can get the home systems and appliances that are mentioned in a home warranty plan to be covered by the company. There are no restrictions on age, make, or model of the home systems and appliances.

Is there any limit to how often I can request service?

You can make any number of requests during your contract period. You will have to pay a trade service fee for each visit unless it follows up to a previous repair within the service guarantee period (30 days). There are limits upon the maximum amount worth of repairs and replacements you can request for each appliance and home system component.

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First American Home Warranty REVIEWS

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Tyler, Oakland, CA

On Feb 03, 2021

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Beware of artificial reviews - sort by most recent. I work in real estate and big players are moving away from this company and their shady tactics. It started when I had no water to my home for over 72 hours (with an open claim for a covered issue) and I had to get approval for an out of pocket reimbursement as a result of finding a vendor (for cheaper) on standby that could immediately repair. Their h ..Read Full Review

Beware of artificial reviews - sort by most recent. I work in real estate and big players are moving away from this company and their shady tactics. It started when I had no water to my home for over 72 hours (with an open claim for a covered issue) and I had to get approval for an out of pocket reimbursement as a result of finding a vendor (for cheaper) on standby that could immediately repair. Their hold time is always 45 minutes or more, the agents are rude and unhelpful, and they dont get anything done. I had to make my own calls and do my own due diligence to get water running back to my property and am now waiting over 30 days for a refund because they claim I never sent receipts which have been emailed multiple times. The incompetence is intentional to leave people stuck with the bill or blow people off so they have to get their own service. To be clear, First American deflects all blame and mishandling even when in breach of contract. Following my *** review, they advised I didn’t provide the required documents, which is false and this company profits off of misconstruing their coverage and holding out on assistance. A paid invoice, original bid invoice, and w9 were provided a total of 18 times to claimreview@firstam.com with myself CCD to confirm delivery. I had to send 27 emails, spend over 26 hours on hold, and escalate a *** complaint to get a solidified response from a manager, ****** *, who would not hold any accountability other than claiming “I didn’t provide the necessary documents” that me self, a third party, and the sales manager all confirmed receipt of. As of today 02/02/2021, over thirty days later, ****** * confirmed all items were received (after a manager already confirmed this on 01/27/2021 - before their *** response 02/02/2021). She promised an overnight with tracking for tomorrow 02/03/2021. The negligence in communication and breach of contract surrounding timeline to return funds is appalling. Additional red flag, FOLLOWING my *** complaint, my previously “fully covered” furnace repair is NOW being communicated as $2500 OOP (which sounds lot like extortion). My furnace was inspected and covered when I moved in, and now that I’m raising complaints, they want to charge me. It’s a disgusting business model and I recommend everyone looks elsewhere. USE ANY OTHER COMPANY ..View less

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donna parsons, Greenville, NC

On Jan 15, 2021

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My experience after 12 years with first American home is sadly very disappointing. I have been waiting 6 weeks for a new furnace that was given to a contractor all pro mechanical that per customer service pick up my new furnace up before Christmas. First American home would not give me another contractor since all pro mechanical doesn't respond to First American or this customer. Have no one to assis ..Read Full Review

My experience after 12 years with first American home is sadly very disappointing. I have been waiting 6 weeks for a new furnace that was given to a contractor all pro mechanical that per customer service pick up my new furnace up before Christmas. First American home would not give me another contractor since all pro mechanical doesn't respond to First American or this customer. Have no one to assist me and I have emailed First American about this as well as called customer service ..View less

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Response
First American Home Warranty
First American Home Warranty
On Jan 28, 2021

The company has responded to the customer through the CRP system.

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Deborah, Las Vegas, NV

On Jan 06, 2021

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We have used this company for 8 years, however recent customer experiences have made it impossible for us to renew due to lack of candor on their part. Here is a breakdown of events which were part of our decision to change companies: A- December 8 filed a claim for dryer repair. B- December 14 First American cancelled our request -we received automated text uprising us they cancelled it. (no reason w ..Read Full Review

We have used this company for 8 years, however recent customer experiences have made it impossible for us to renew due to lack of candor on their part. Here is a breakdown of events which were part of our decision to change companies: A- December 8 filed a claim for dryer repair. B- December 14 First American cancelled our request -we received automated text uprising us they cancelled it. (no reason was given). C- Spent 55 minutes on the phone, got a customer service rep spoke to us for 5 minutes before saying "Ma'am I cannot hear you." Then she terminated the call. NO one ever called us back despite having all our information. D- December 14: We refiled original request online. December 23: A contractor came to assess dryer. January 6: Called First America to find out status of parts. We were told it wasn't going to be covered due to it not being "normal wear and tear" issue. We were fine with that explanation, however I questioned why I had to initiate this call to them to find after being 4 weeks without a dryer. The rep said, "according to our records, they called us Jan 3, and spoke to our daughter telling her they were denying the claim." I said that was impossible because 1- our 20 year old daughter had already left back to college 3 days earlier. We will be going with another company is not because our dryer wasn't covered, but because their lack of communication, unexplained cancellations, and lies about contacts make them unreliable. ..View less

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Response
First American Home Warranty
First American Home Warranty
On Jan 28, 2021

The company has responded to the customer through the CRP system.

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Payman armin, Santa Clara, CA

On Dec 21, 2020

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Been a customer for 18 years and for the last 4.5 weeks had the worst customer experience of all time. Call them on Nov 21 with regards to my LG refrigerator. First they send a contractor that was not even authorized (so I let someone in during pandemic into my house that should not have been sent out in first place). Then they assigned to LG, who then assigned to A&E, after 4 tech visits, they deeme ..Read Full Review

Been a customer for 18 years and for the last 4.5 weeks had the worst customer experience of all time. Call them on Nov 21 with regards to my LG refrigerator. First they send a contractor that was not even authorized (so I let someone in during pandemic into my house that should not have been sent out in first place). Then they assigned to LG, who then assigned to A&E, after 4 tech visits, they deemed the frig unfixable. Now I am getting bounced around between First American, LG and A&E. Everytime we call we get a different story. We have talked to so many departments and seems like no one know what anyone else is doing. ..View less

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A Y, Plain City, OH

On Nov 18, 2020

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We purchased this contract with a check via at a closing. No documentation saying this would not be refunded if cancelled early. We cancelled five months early because they have no local repairman in Columbus, OH. Amazon took all the repairman! They would not fix the requested items. The Electrician called me from 150+ miles and attempted to trouble shoot over the phone. Then we cancelled the warranty, ..Read Full Review

We purchased this contract with a check via at a closing. No documentation saying this would not be refunded if cancelled early. We cancelled five months early because they have no local repairman in Columbus, OH. Amazon took all the repairman! They would not fix the requested items. The Electrician called me from 150+ miles and attempted to trouble shoot over the phone. Then we cancelled the warranty, they gladly said yes and kept the remaining funds. DO NOT USE THEM! THEY ARE CROOKS!!!!! Make sure realtors do not use them. ..View less

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Response
First American Home Warranty
First American Home Warranty
On Nov 20, 2020

The company has responded to the customer through the CRP system.

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Jan Welch, Palm Desert, CA

On Sep 25, 2020

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I have had my home warranty for a few months and cancelled it today for lack os service. The main breaker on my 35 yr. old house kept tripping, shutting off all electric in the house including the A/C in 100 degree plus temperature. I called First American on Sunday night and on Monday am was informed the soonest a contractor could come out for this emergency situation was more than 48 hrs.later on Wedn ..Read Full Review

I have had my home warranty for a few months and cancelled it today for lack os service. The main breaker on my 35 yr. old house kept tripping, shutting off all electric in the house including the A/C in 100 degree plus temperature. I called First American on Sunday night and on Monday am was informed the soonest a contractor could come out for this emergency situation was more than 48 hrs.later on Wednesday afternoon. Their electrician showed up in an unmarkEd old vehicle. The electrician admitted thAt he did not have all of the tools he needed. Stated that the main breakers had failed and needed to be “upgraded” and found something else he didn’t think was connected properly. Left saying he needed to get parts and authorization and would be back later or the next day. Before he left, he unhooked the power to my Master Bath. After 24 hrs.with no call to set up return visit, I called First American to find status only to be told they were denying my claim, as coverage did not cover upgrades. I asked to have the electrician return to hook up what he disconnected and was told it would be some time next week. I then received an email survey about there service and I gave the contra actor one star. The electrician called me and swore at me because of the rating. I have cancelled the policy and urge you to not get involved with this company. I thought American Home Shield was bad, but I assure you First American is worse ..View less

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Response
First American Home Warranty
First American Home Warranty
On Oct 01, 2020

The company has responded to the customer through the CRP system.

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Robert Smith, Las Vegas, NV

On Sep 19, 2020

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Simply put, do not choose this company. I discovered that they are not incompetents. They are well trained to lie, delay, forget, do things half way and make you feel good about their non-effort efforts. The most insidious kind of customer service is available here. Don't. Just don't.

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Christina, Phoenix, AZ

On Sep 08, 2020

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I am very displeased with the overall service of First American Home Warranty. I called Tuesday September 1, 2020 because our AC went out. They gave me the contact information for a ac company, Eagle Eye. As it was an emergency because I live in Arizona and its been a record breaking hot summer and its been over 100 degress every day. I also have two children under 10 years old and by 2pm it was reac ..Read Full Review

I am very displeased with the overall service of First American Home Warranty. I called Tuesday September 1, 2020 because our AC went out. They gave me the contact information for a ac company, Eagle Eye. As it was an emergency because I live in Arizona and its been a record breaking hot summer and its been over 100 degress every day. I also have two children under 10 years old and by 2pm it was reaching into the 90's. I tried to contact Eagle Eye for several hours and could not get a hold of them. Looked up Eagle Eye and they had horrible reviews and after not being able to get a hold of them I called back to First American Home Warranty and requested a new AC company. First American told me that they would get me the information to a new ac company by the NEXT day (Wednesday). I told them that this was an emergency and that i could not keep my two children in this house that it was unsafe living conditions for them. No one offered any any kinda emergency help just that they could get me the name of the new company the Next day. We ended up having to get a hotel. We tried staying in the house over night and it was just to hot and unbearable, especially for the kids. Wednesday morning I got a text with the name of the new AC company, Velox. Velox contacted me within a half hour of getting the information and I had a appointment to get the ac looked at for Thursday. Got it fixed Thursday about 3pm. I contacted First American Home Warranty Friday to see if they could cover the cost of the hotel seeing as it took them so long to get me a new ac company and we really don't have the money to cover a hotel. The representative I spoke with on Friday said to me "didn't anyone tell you about the emergency services we off?" I said no and that I did inform them on Tuesday that this was a emergency. They did offer to give me my $75 service fee back and I told them that I would pay the service fee all I wanted was my $226.26 for having to stay in a hotel for three nights that we weren't planning on. This company is giving me the run around. Its Tuesday morning and I have been on the phone with them all morning trying to talk to a supervisor and the first time I was on hold between rep and wait for the supervisor for an hour and a half and then got hung up on. Plus I cant even view my contract online like I am supposed too. At this point I want my money back for the hotel and to be able to get out of my contact and get the rest of my prorated contract fee back and find a new warranty company. If they wont let me out of my warranty then I will be spending until May :( looking for a new warranty company and changing as soon as possible. ..View less

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Shannon Lacy, Vine Grove, KY

On Sep 03, 2020

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I recently purchased my home and acquired this company through seller's coverage. Since being in the home I've asked for two services with similar responses; long wait for services and terrible contracted services. They do no research on the level of service or satisfaction with local contracts. Extremely unhappy with this company, and I will purchase additional external warranty.

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Sarits Cox, Canton, GA

On Jul 24, 2020

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The technician was on time and did an excellent job installing the garbage disposal. The company stayed in touch with me on the progress of installing the disposal. I will definitely use the company again.

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Jonathan Legner, Madison, MS

On Jun 25, 2020

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Do you enjoy roasting in your home while waiting for your A/C to be fixed? If so, this warranty company is perfect for you. We waited 27 days for ours to be fixed! Did I mention this was in Mississippi in June? After 2 weeks they finally told us about an allowance of $100 to buy a window unit. If you don't know, that will buy enough air conditioning for a small room, maybe 150 sq. ft. No ..Read Full Review

Do you enjoy roasting in your home while waiting for your A/C to be fixed? If so, this warranty company is perfect for you. We waited 27 days for ours to be fixed! Did I mention this was in Mississippi in June? After 2 weeks they finally told us about an allowance of $100 to buy a window unit. If you don't know, that will buy enough air conditioning for a small room, maybe 150 sq. ft. Not exactly a solution. But at least my whole family could slumber party up in that one cool room at night. We made calls every day between them and Climate King, our contractor for the install. Trying anything and everything to speed this up, but to no avail. They simply don't care enough about their customers to pay a little more for parts/service that is available today to get the job done. We inquired about the cash out value, thinking we would get a fair price and just hire someone ourselves. We'd probably have to dip into our pockets a little bit, but at least it would get done quickly. They offered us $700 cash out value. That is supposed to represent parts AND labor for a brand new condensing unit (the big outside box) and the evaporator coil connecting it to the blower/furnace inside. What a joke! The best quotes we were getting were around $3,000 - $3,500. I get that they use wholesale parts, but no way are they paying that little for labor. We were stuck waiting on these clowns to do the work. Turns out our suspicions were correct. After the work was done Climate King accidentally sent us their labor invoice to FAHW for $2,300. So they straight up lied to us on the cash-out value. And at the end of this horrible nightmare, I'm still responsible for $900 in "uncovered" parts. Things essential to the replacement of the unit that they've carved out in the policy to really stick it to you. And the rep from Climate King was told he had to collect it before he left my house, like I was the problem in this whole mess? Insulting and infuriating. So, here's what you can expect as a customer of this company: To be lied to To be frustrated To be hot To be let down when you need them the most For them to care more about saving a few bucks than taking care of you To be screwed over Essentially, to be scammed. I urge you not to do business with these clowns or to refer them to your clients if you're a realtor. They are an absolute joke of a company and should be exposed for the scam artists they really are. ..View less

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Response
First American Home Warranty
First American Home Warranty
On Jun 29, 2020

Hello Jonathan, Thank you for your honest feedback. We would like to apologize for any inconvenience you may have experienced with the handling of your claim, and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the job has been completed. Please ..Read Full Review

Hello Jonathan, Thank you for your honest feedback. We would like to apologize for any inconvenience you may have experienced with the handling of your claim, and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the job has been completed. Please be advised, First American considers this claim closed. Thank you. ..View less

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Lilybeth G , Phoenix, AZ

On Jun 05, 2020

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Boiler issues? I’ve lived through them. Having a broken boiler in the middle of winter isn’t an awesome experience. Good thing my house came with a warranty from First American. They sent someone over to fix my boiler within a few days of my call.

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Nisan Bar Zion, San Diego, CA

On May 29, 2020

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We had a saga with our fridge for the last couple of months. We opened a claim with First American that send a technician that barley opened the fridge, said "it is a known issue with LG - you should call them", took his $75 and left. We called LG and they said that if we have home warranty, the home warranty company should send one of their licensed technician and we could get a new fridge! ..Read Full Review

We had a saga with our fridge for the last couple of months. We opened a claim with First American that send a technician that barley opened the fridge, said "it is a known issue with LG - you should call them", took his $75 and left. We called LG and they said that if we have home warranty, the home warranty company should send one of their licensed technician and we could get a new fridge! But this was after our contract was expired and First American said they can send another technician for free - if we renew of course. Our fridge is ding for the last couple of months, food was thrown many times. We brought another technician that said it is hopeless. So we now had to spent $1,600 + tax (after memorial day discounts) because First American DO NOT look after their customers it seems so. ..View less

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Carlo J, Phoenix, AZ

On May 27, 2020

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Whether it’s summer or winter, you can always trust First American to come through. Thank you First American Home Warranty for the good service. Keep it up guys ...

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Julia E, Mesa, AZ

On May 21, 2020

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When it’s the middle of the winter and your boiler is broken, you need someone who can get there right away. I had a few bad experiences with previous warranty providers but was pleasantly surprised with First American. I called them on Sunday and had my boiler fixed on Tuesday morning.

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Victor M , Phoenix, AZ

On May 14, 2020

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The new First American phone hotline is actually very easy to understand. I was able to call and open a claim and get a repair done on my air conditioner the very same day.

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Schwartz, Shingle Springs, CA

On May 08, 2020

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This is the second time I have had to use this company. I called in a month 1/2 ago and still no repaired dishwasher. Please DO NOT use this home warranty company. It is the absolute worst. If I could give a negative 10 stars I would Beware you will be waiting for a long time

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2 people found this review helpful
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Krizza E , Phoenix, AZ

On May 06, 2020

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Don’t be put off by the marginally higher monthly charge. Many home warranty providers promise you low fees, but you should always read the fine print before signing anything. First American lists everything you have to pay and you don’t have to worry about any hidden charges.

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Kai Hosticka, Temecula, CA

On May 06, 2020

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We have thrown so much money away thanks to this company. Not only do we pay $65 every month, we have also paid $75 for multiple service call fees only to have them denied or find out that the issue isn't covered. I think this entire company is a scam. Technicians come out to our home and do absolutely nothing, but we still have to pay them $75. The company doesn't cover anything, but they still get our ..Read Full Review

We have thrown so much money away thanks to this company. Not only do we pay $65 every month, we have also paid $75 for multiple service call fees only to have them denied or find out that the issue isn't covered. I think this entire company is a scam. Technicians come out to our home and do absolutely nothing, but we still have to pay them $75. The company doesn't cover anything, but they still get our monthly payments. We paid $75 to have an electrician come out a year ago for flickering lights in our upstairs bathroom, he supposedly 'fixed' the problem (he didn't), and now, a year later, we have the same issue which has worsened, so we place another service order, and THIS time, the technician says we are overloading the breakers with a jacuzzi (we don't have a jacuzzi, the previous owners did), and that it's not covered by the warranty and it'll cost us upwards of $2000 to replace the entire system. FAHW says the breakers are being overloaded by the stove and other BASIC household appliances (which came with the house by the way, we didn't add any of these appliances) and it's therefore our fault for overloading the breakers and they have to deny the claim. Again, we've only lived here two years, and haven't added any additional electronics or appliances to the house, so if the house wasn't built to handle basic appliances such as an oven, how is that our fault? If the electrical system needs to be upgraded in order to handle the appliances, it should have been taken care of long before we moved in. And if that was truly the problem, why didn't the first technician catch it a year ago? This company is taking advantage of its customers during a global pandemic and it's sickening. ..View less

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Bryan M, Phoenix, AZ

On Apr 29, 2020

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I was looking for a new home warranty after the old one that came with my house expired, so I asked around. Almost all my neighbors mentioned First American. I called their hotline, told them what I needed, and got a really good warranty coverage for a reasonable price.

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