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Home  /   Companies /   First American Home Warranty
icon Last updated: June 18, 2021

First American Home Warranty Reviews, Plans, Cost and Coverage - 2021

First American Home Warranty, also known as First American Home Buyers Protection Corporation, has been in the home warranty industry since 1984. The company operates across 35 states and is associated with First American Financial Corporation that offers title insurance and settlement services.

Headquartered in Santa Rosa, California, this warranty claims to have saved over $180 million for its customers in 2018 alone. They won the Annual Home Warranty Editor's Choice Award 2017 and succeeded in getting nominated every year. FAHW offers affordable plans compared to the industry average and has some of the best coverage limits.

Pros

  • Unlimited service calls over the year
  • Plans start at $28
  • Covers building & improper installation repairs
  • Participates in our Complaint Resolution Program
  • No mandatory home inspection

Cons

  • Limited add-on coverage options
  • Limited coverage caps for some items
 $company_name
Rating starRating starRating starRating starRating star
1,934 Reviews

Premium

$336-$534+

Deductible

$85

Coverage Limits

$2.5K

BBB Rating

B+

Active States

35

Complaint Resolution Program

Yes

$3500

Estimated Appliance Coverage

$1500

Estimated System Coverage

35

No. Of Active States

Yes

Complaint Resolution Program

First American Home Warranty Plans

First American Home Warranty has two plan options available - Basic Plan and Premier Plan. These plans are available for homeowners, home buyers, and home sellers. FAHW also offers Optional add-ons and the First Class Upgrade option that enhance your coverage.

  • Basic Plan - This plan offers protection for a range of appliances within your budget.
  • Premier Plan - This plan consists of all the items listed in the basic plan. It also includes First Class Upgrade and coverage for more items.

Real estate professionals have access to two different coverage options. One is a standard coverage option, while the other is a 13-month CRES Home Warranty plan. The real estate plans also have optional add-ons options.

FIRST AMERICAN HOME WARRANTY PRICES & COVERAGE

The plan pricing and coverage offered by FAHW can vary based on the state of residence. However, the Basic Plan's monthly payments start at $33 for single-family homes. The Premier Plan can start at $45 per month. The company charges a service fee of $85 per visit.

Basic Plan
  • Dishwasher
  • Garbage Disposal
  • Trash Compactor
  • Oven/ Range/ Cooktop
  • Built-in Microwave
  • Kitchen Refrigerator
  • Clothes Washer & Dryer
Premier Plan
  • Dishwasher
  • Garbage Disposal
  • Trash Compactor
  • Oven/ Range/ Cooktop
  • Built-in Microwave
  • Kitchen Refrigerator
  • Clothes Washer & Dryer
  • Plumbing
  • Plumbing Stoppages
  • Heating
  • Ductwork
  • Water Heater
  • Electrical
  • Garage Door Opener
  • Central Vacuum System

Note: The information present in the table has been sourced from the First American Home Warranty brochure.

Optional Add-ons for FAHW are -

  • Central Air Conditioning
  • Pool/Spa Equipment
  • Pre-Season HVAC Tune Up
  • First Class Upgrade
  • Well Pump
  • Pool and/or Spa Equipment
  • Septic Tank Pumping/System
  • Additional Refrigeration

You can get a risk-free, money-back guarantee for 30 days after your policy has kicked into effect. The company pays for the use of cranes during installation, hauling away, correction of code violations, refrigerant disposal, etc., if you take the First Class Upgrade.

First Class Upgrade includes coverage of parts and components not available in other plans. For example, grills, filters, window units, and registers are not included in the other plans but are available for First Class Upgrade. This add-on also pays up to $250 for local building permits where necessary.

First American Home Warranty Claims & Customer Service

First American Home Warranty has a record of quick approvals for replacements. It is easy to request service from the licensed and skilled technicians of FAHW's network. The claims process of this company is as follows:

  • Call the 24-hour customer service hotline/phone number or log into the website to put in your service request
  • A service contractor will be assigned within 48h of claim confirmation, with the visit scheduled as per your convenience
  • The trade call fee of $85 is to be paid by you. The company has a recall period of 30 days if the problem recurs

With over 35 years of experience in catering to the needs of over 590,000 customers, it is clear that FAHW knows the expectations of their customers. The customer reviews indicate that people are happy about the transparency and cost savings from the company's plans.

WHAT ARE THE EXCLUSIONS AND LIMITS OF FIRST AMERICAN HOME WARRANTY CONTRACTS?

First American Home Warranty plans only cover the parts and components explicitly mentioned in their service agreement. Accessories, shelves, knobs, hinges, digital meters, transmitters etc., of appliances and systems are excluded. For example, water heaters, heat pumps in heating systems, wiring, plugs, and more are covered in electrical systems. However, heating elements like space heaters, vents, and fuel storage tanks are not, and neither are components like doorbells and lock assemblies in kitchen appliances.

The company will not cover items unless they are in safe working order when the plan begins. They will also not cover cosmetic damage. Filing claims for such damages will result in claim denial.

Although the company offers repair and replacement services for items with improper installation, it is subject to certain terms and conditions. The items present within the perimeter of the main dwelling unit's foundation (except the well pump, septic tank, sewage ejector pump, and other items) can be covered. You can find out about more limitations and exclusions of FAHW by studying a sample or service contract.

First American Home Warranty: Worth It?

First American Home Warranty offered home warranty services to over 8.9 million households over its 30 years of existence. FAHW’s cash-out option, unlimited service calls, and First Class upgrade set it apart from its competitors. However, the list of add-ons they offer is limited, and sellers aren't offered much coverage compared to homeowners or buyers.

If you haven't reached a decision, you can check out other top home warranty companies to compare and decide.

First American Home Warranty FAQs

Is there a waiting period for First American Home Warranty?

Yes, First American Home Warranty has a 30-day waiting period before the coverage kicks in. You have the choice to choose a different start date up to 45 days from your enrollment date.

Does the First American Home Warranty cover plumbing?

Yes, First American Home Warranty includes plumbing systems and plumbing stoppages in their coverage.

How does First American Home Warranty work?

First American Home Warranty offers two plans with different coverage levels - Basic Plan and Premier Plan. You can choose either of these plans depending on your coverage needs. After your 30-day waiting period, you can file a service request claim when a covered item breaks down.

The company verifies the validity of your claim and arranges for a qualified service technician. The technician will diagnose and fix your broken item after you pay him the agreed-upon service call fee.

How much does a First American Home Warranty Cost?

The cost of First American Home Warranty varies depending on the plan you choose, the location you live in, and other factors.

For example, in Texas, the Basic Plan may cost you $38 per month or $420 per year. The Premier Plan comes at $48.50 per month or $546 per year. In California, the Basic Plan starts at $33 per month or $360 per year and the Premier Plan is $45.50 per month and $510 per year.

What is the First American Home Warranty cash-out option?

First American Home Warranty provides flexible payment options where you can contact an independent licensed contractor if they cannot locate one to attend to your claim. They authorize covered repairs or replacements and reimburse up to an agreed-upon rate. Your contractor can be paid directly if they bill First American Home Warranty the repair costs, or you can get the amount upon presenting a paid invoice.

Do I need a FAHW home warranty if I have homeowners insurance?

Homeowners' insurance, though often mistaken with home warranties, are different in the coverage they provide. Home insurance offers you expenses for damages caused by natural disasters, Acts of God, burglaries, and any structural issues.
On the other hand, home warranty coverage reduces repair and replacement costs to your home systems and appliances. These services are provided when a covered item breaks down due to general wear and tear, especially after the expiration of manufacturer's warranty.

Can I get coverage on any home system or appliance?

You can get the home systems and appliances mentioned in a home warranty plan covered by the company. There are no restrictions on age, make, or model of the home systems and appliances; however, it's best to maintain service records.

Does First American Home Warranty cover roof leaks?

First American Home Warranty does not offer roof coverage in any of its plans. You can consider these companies, Total Home Protection and Choice Home Warranty, that offer roof leak coverage.

Is there any limit to how often I can request service?

You can make any number of requests during your contract period. You will have to pay a trade service fee for each visit unless it follows up a previous repair within the service guarantee period (30 days).

How can I cancel my First American Home Warranty?

If you do not want a service renewal or cancel your services in the middle of your coverage term, you need to request a cancellation and submit it in writing to cancellationsupport@firstam.com. You will have to pay a $50 cancellation fee.

First American Home Warranty Reviews

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Martha Labadie, Westminster, CO

On Mar 09, 2021

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I’ve been a customer of 1st American Home Warranty for over 16 years. On Thanksgiving day my refrigerator stopped working and I submitted a claim. Sears Appliance repair was assigned my claim and they Responded within two days however they needed to order parts and ever since then it has been a nightmare I still do not have a repaired refrigerator to date it’s been impossible to get Sears wo ..Read Full Review

I’ve been a customer of 1st American Home Warranty for over 16 years. On Thanksgiving day my refrigerator stopped working and I submitted a claim. Sears Appliance repair was assigned my claim and they Responded within two days however they needed to order parts and ever since then it has been a nightmare I still do not have a repaired refrigerator to date it’s been impossible to get Sears working with 1st AMERICAN HOME WARRANTY to even get this resolved and to add insult to injury Sears even billed me $476 for parts! I’ve had five appointments since Thanksgiving and they still can’t get the darn thing fixed they keep ordering different parts and the ineptness of the repairman has been unbelievable. 1st AMERICAN HOME WARRANTY should have offered me a cash payout but with the pandemic the service levels have definitely decreased this past year and unfortunately I still have an open claim that as well over four months now for my Refrigerator. I had to go out and buy a new refrigerator just to have one to use but that’s not the purpose of having a home warranty ..View less

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Response
First American Home Warranty
On Mar 16, 2021

The company has responded to the customer through the CRP system.

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Michelle Hudson, Lansing, IL

On Mar 01, 2021

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I am a homeowner who has paid my premiums faithfully I recently had a pluming issue I called paid my $55.00 they sent someone out who was willing to do the work but because American Home Warranty refused to communicate with either their worker or myself I had standing water in my basement for over a week while I had to find someone else to do the work I am extremely displeased with this company. They ..Read Full Review

I am a homeowner who has paid my premiums faithfully I recently had a pluming issue I called paid my $55.00 they sent someone out who was willing to do the work but because American Home Warranty refused to communicate with either their worker or myself I had standing water in my basement for over a week while I had to find someone else to do the work I am extremely displeased with this company. They don't answer their phones, I was on hold for 45mins. Then I decided to disconnect the call this was so unprofessional. After a week American Home Warranty still has not contacted me. ..View less

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2 people found this review helpful
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James Chapman

On Feb 26, 2021

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I’m no longer a part of First American Home Warranty. I canceled my contact on 02/25/2020. I didn’t like the way my claim was handled. I’m happier now without this company.

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3 people found this review helpful
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Tyler, Oakland, CA

On Feb 03, 2021

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Beware of artificial reviews - sort by most recent. I work in real estate and big players are moving away from this company and their shady tactics. It started when I had no water to my home for over 72 hours (with an open claim for a covered issue) and I had to get approval for an out of pocket reimbursement as a result of finding a vendor (for cheaper) on standby that could immediately repair. Their h ..Read Full Review

Beware of artificial reviews - sort by most recent. I work in real estate and big players are moving away from this company and their shady tactics. It started when I had no water to my home for over 72 hours (with an open claim for a covered issue) and I had to get approval for an out of pocket reimbursement as a result of finding a vendor (for cheaper) on standby that could immediately repair. Their hold time is always 45 minutes or more, the agents are rude and unhelpful, and they dont get anything done. I had to make my own calls and do my own due diligence to get water running back to my property and am now waiting over 30 days for a refund because they claim I never sent receipts which have been emailed multiple times. The incompetence is intentional to leave people stuck with the bill or blow people off so they have to get their own service. To be clear, First American deflects all blame and mishandling even when in breach of contract. Following my *** review, they advised I didn’t provide the required documents, which is false and this company profits off of misconstruing their coverage and holding out on assistance. A paid invoice, original bid invoice, and w9 were provided a total of 18 times to claimreview@firstam.com with myself CCD to confirm delivery. I had to send 27 emails, spend over 26 hours on hold, and escalate a *** complaint to get a solidified response from a manager, ****** *, who would not hold any accountability other than claiming “I didn’t provide the necessary documents” that me self, a third party, and the sales manager all confirmed receipt of. As of today 02/02/2021, over thirty days later, ****** * confirmed all items were received (after a manager already confirmed this on 01/27/2021 - before their *** response 02/02/2021). She promised an overnight with tracking for tomorrow 02/03/2021. The negligence in communication and breach of contract surrounding timeline to return funds is appalling. Additional red flag, FOLLOWING my *** complaint, my previously “fully covered” furnace repair is NOW being communicated as $2500 OOP (which sounds lot like extortion). My furnace was inspected and covered when I moved in, and now that I’m raising complaints, they want to charge me. It’s a disgusting business model and I recommend everyone looks elsewhere. USE ANY OTHER COMPANY ..View less

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2 people found this review helpful
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donna parsons, Greenville, NC

On Jan 15, 2021

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My experience after 12 years with first American home is sadly very disappointing. I have been waiting 6 weeks for a new furnace that was given to a contractor all pro mechanical that per customer service pick up my new furnace up before Christmas. First American home would not give me another contractor since all pro mechanical doesn't respond to First American or this customer. Have no one to assis ..Read Full Review

My experience after 12 years with first American home is sadly very disappointing. I have been waiting 6 weeks for a new furnace that was given to a contractor all pro mechanical that per customer service pick up my new furnace up before Christmas. First American home would not give me another contractor since all pro mechanical doesn't respond to First American or this customer. Have no one to assist me and I have emailed First American about this as well as called customer service ..View less

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1 people found this review helpful
Response
First American Home Warranty
On Jan 28, 2021

The company has responded to the customer through the CRP system.

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Deborah, Las Vegas, NV

On Jan 06, 2021

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We have used this company for 8 years, however recent customer experiences have made it impossible for us to renew due to lack of candor on their part. Here is a breakdown of events which were part of our decision to change companies: A- December 8 filed a claim for dryer repair. B- December 14 First American cancelled our request -we received automated text uprising us they cancelled it. (no reason w ..Read Full Review

We have used this company for 8 years, however recent customer experiences have made it impossible for us to renew due to lack of candor on their part. Here is a breakdown of events which were part of our decision to change companies: A- December 8 filed a claim for dryer repair. B- December 14 First American cancelled our request -we received automated text uprising us they cancelled it. (no reason was given). C- Spent 55 minutes on the phone, got a customer service rep spoke to us for 5 minutes before saying "Ma'am I cannot hear you." Then she terminated the call. NO one ever called us back despite having all our information. D- December 14: We refiled original request online. December 23: A contractor came to assess dryer. January 6: Called First America to find out status of parts. We were told it wasn't going to be covered due to it not being "normal wear and tear" issue. We were fine with that explanation, however I questioned why I had to initiate this call to them to find after being 4 weeks without a dryer. The rep said, "according to our records, they called us Jan 3, and spoke to our daughter telling her they were denying the claim." I said that was impossible because 1- our 20 year old daughter had already left back to college 3 days earlier. We will be going with another company is not because our dryer wasn't covered, but because their lack of communication, unexplained cancellations, and lies about contacts make them unreliable. ..View less

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Response
First American Home Warranty
On Jan 28, 2021

The company has responded to the customer through the CRP system.

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Payman armin, Santa Clara, CA

On Dec 21, 2020

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Been a customer for 18 years and for the last 4.5 weeks had the worst customer experience of all time. Call them on Nov 21 with regards to my LG refrigerator. First they send a contractor that was not even authorized (so I let someone in during pandemic into my house that should not have been sent out in first place). Then they assigned to LG, who then assigned to A&E, after 4 tech visits, they deeme ..Read Full Review

Been a customer for 18 years and for the last 4.5 weeks had the worst customer experience of all time. Call them on Nov 21 with regards to my LG refrigerator. First they send a contractor that was not even authorized (so I let someone in during pandemic into my house that should not have been sent out in first place). Then they assigned to LG, who then assigned to A&E, after 4 tech visits, they deemed the frig unfixable. Now I am getting bounced around between First American, LG and A&E. Everytime we call we get a different story. We have talked to so many departments and seems like no one know what anyone else is doing. ..View less

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2 people found this review helpful
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A Y, Plain City, OH

On Nov 18, 2020

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We purchased this contract with a check via at a closing. No documentation saying this would not be refunded if cancelled early. We cancelled five months early because they have no local repairman in Columbus, OH. Amazon took all the repairman! They would not fix the requested items. The Electrician called me from 150+ miles and attempted to trouble shoot over the phone. Then we cancelled the warranty, ..Read Full Review

We purchased this contract with a check via at a closing. No documentation saying this would not be refunded if cancelled early. We cancelled five months early because they have no local repairman in Columbus, OH. Amazon took all the repairman! They would not fix the requested items. The Electrician called me from 150+ miles and attempted to trouble shoot over the phone. Then we cancelled the warranty, they gladly said yes and kept the remaining funds. DO NOT USE THEM! THEY ARE CROOKS!!!!! Make sure realtors do not use them. ..View less

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3 people found this review helpful
Response
First American Home Warranty
On Nov 20, 2020

The company has responded to the customer through the CRP system.

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Jan Welch, Palm Desert, CA

On Sep 25, 2020

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I have had my home warranty for a few months and cancelled it today for lack os service. The main breaker on my 35 yr. old house kept tripping, shutting off all electric in the house including the A/C in 100 degree plus temperature. I called First American on Sunday night and on Monday am was informed the soonest a contractor could come out for this emergency situation was more than 48 hrs.later on Wedn ..Read Full Review

I have had my home warranty for a few months and cancelled it today for lack os service. The main breaker on my 35 yr. old house kept tripping, shutting off all electric in the house including the A/C in 100 degree plus temperature. I called First American on Sunday night and on Monday am was informed the soonest a contractor could come out for this emergency situation was more than 48 hrs.later on Wednesday afternoon. Their electrician showed up in an unmarkEd old vehicle. The electrician admitted thAt he did not have all of the tools he needed. Stated that the main breakers had failed and needed to be “upgraded” and found something else he didn’t think was connected properly. Left saying he needed to get parts and authorization and would be back later or the next day. Before he left, he unhooked the power to my Master Bath. After 24 hrs.with no call to set up return visit, I called First American to find status only to be told they were denying my claim, as coverage did not cover upgrades. I asked to have the electrician return to hook up what he disconnected and was told it would be some time next week. I then received an email survey about there service and I gave the contra actor one star. The electrician called me and swore at me because of the rating. I have cancelled the policy and urge you to not get involved with this company. I thought American Home Shield was bad, but I assure you First American is worse ..View less

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1 people found this review helpful
Response
First American Home Warranty
On Oct 01, 2020

The company has responded to the customer through the CRP system.

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Robert Smith, Las Vegas, NV

On Sep 19, 2020

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Simply put, do not choose this company. I discovered that they are not incompetents. They are well trained to lie, delay, forget, do things half way and make you feel good about their non-effort efforts. The most insidious kind of customer service is available here. Don't. Just don't.

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Christina, Phoenix, AZ

On Sep 08, 2020

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I am very displeased with the overall service of First American Home Warranty. I called Tuesday September 1, 2020 because our AC went out. They gave me the contact information for a ac company, Eagle Eye. As it was an emergency because I live in Arizona and its been a record breaking hot summer and its been over 100 degress every day. I also have two children under 10 years old and by 2pm it was reac ..Read Full Review

I am very displeased with the overall service of First American Home Warranty. I called Tuesday September 1, 2020 because our AC went out. They gave me the contact information for a ac company, Eagle Eye. As it was an emergency because I live in Arizona and its been a record breaking hot summer and its been over 100 degress every day. I also have two children under 10 years old and by 2pm it was reaching into the 90's. I tried to contact Eagle Eye for several hours and could not get a hold of them. Looked up Eagle Eye and they had horrible reviews and after not being able to get a hold of them I called back to First American Home Warranty and requested a new AC company. First American told me that they would get me the information to a new ac company by the NEXT day (Wednesday). I told them that this was an emergency and that i could not keep my two children in this house that it was unsafe living conditions for them. No one offered any any kinda emergency help just that they could get me the name of the new company the Next day. We ended up having to get a hotel. We tried staying in the house over night and it was just to hot and unbearable, especially for the kids. Wednesday morning I got a text with the name of the new AC company, Velox. Velox contacted me within a half hour of getting the information and I had a appointment to get the ac looked at for Thursday. Got it fixed Thursday about 3pm. I contacted First American Home Warranty Friday to see if they could cover the cost of the hotel seeing as it took them so long to get me a new ac company and we really don't have the money to cover a hotel. The representative I spoke with on Friday said to me "didn't anyone tell you about the emergency services we off?" I said no and that I did inform them on Tuesday that this was a emergency. They did offer to give me my $75 service fee back and I told them that I would pay the service fee all I wanted was my $226.26 for having to stay in a hotel for three nights that we weren't planning on. This company is giving me the run around. Its Tuesday morning and I have been on the phone with them all morning trying to talk to a supervisor and the first time I was on hold between rep and wait for the supervisor for an hour and a half and then got hung up on. Plus I cant even view my contract online like I am supposed too. At this point I want my money back for the hotel and to be able to get out of my contact and get the rest of my prorated contract fee back and find a new warranty company. If they wont let me out of my warranty then I will be spending until May :( looking for a new warranty company and changing as soon as possible. ..View less

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1 people found this review helpful
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Shannon Lacy, Vine Grove, KY

On Sep 03, 2020

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I recently purchased my home and acquired this company through seller's coverage. Since being in the home I've asked for two services with similar responses; long wait for services and terrible contracted services. They do no research on the level of service or satisfaction with local contracts. Extremely unhappy with this company, and I will purchase additional external warranty.

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1 people found this review helpful
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Sarits Cox, Canton, GA

On Jul 24, 2020

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The technician was on time and did an excellent job installing the garbage disposal. The company stayed in touch with me on the progress of installing the disposal. I will definitely use the company again.

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2 people found this review helpful
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Jonathan Legner, Madison, MS

On Jun 25, 2020

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Do you enjoy roasting in your home while waiting for your A/C to be fixed? If so, this warranty company is perfect for you. We waited 27 days for ours to be fixed! Did I mention this was in Mississippi in June? After 2 weeks they finally told us about an allowance of $100 to buy a window unit. If you don't know, that will buy enough air conditioning for a small room, maybe 150 sq. ft. No ..Read Full Review

Do you enjoy roasting in your home while waiting for your A/C to be fixed? If so, this warranty company is perfect for you. We waited 27 days for ours to be fixed! Did I mention this was in Mississippi in June? After 2 weeks they finally told us about an allowance of $100 to buy a window unit. If you don't know, that will buy enough air conditioning for a small room, maybe 150 sq. ft. Not exactly a solution. But at least my whole family could slumber party up in that one cool room at night. We made calls every day between them and Climate King, our contractor for the install. Trying anything and everything to speed this up, but to no avail. They simply don't care enough about their customers to pay a little more for parts/service that is available today to get the job done. We inquired about the cash out value, thinking we would get a fair price and just hire someone ourselves. We'd probably have to dip into our pockets a little bit, but at least it would get done quickly. They offered us $700 cash out value. That is supposed to represent parts AND labor for a brand new condensing unit (the big outside box) and the evaporator coil connecting it to the blower/furnace inside. What a joke! The best quotes we were getting were around $3,000 - $3,500. I get that they use wholesale parts, but no way are they paying that little for labor. We were stuck waiting on these clowns to do the work. Turns out our suspicions were correct. After the work was done Climate King accidentally sent us their labor invoice to FAHW for $2,300. So they straight up lied to us on the cash-out value. And at the end of this horrible nightmare, I'm still responsible for $900 in "uncovered" parts. Things essential to the replacement of the unit that they've carved out in the policy to really stick it to you. And the rep from Climate King was told he had to collect it before he left my house, like I was the problem in this whole mess? Insulting and infuriating. So, here's what you can expect as a customer of this company: To be lied to To be frustrated To be hot To be let down when you need them the most For them to care more about saving a few bucks than taking care of you To be screwed over Essentially, to be scammed. I urge you not to do business with these clowns or to refer them to your clients if you're a realtor. They are an absolute joke of a company and should be exposed for the scam artists they really are. ..View less

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3 people found this review helpful
Response
First American Home Warranty
On Jun 29, 2020

Hello Jonathan, Thank you for your honest feedback. We would like to apologize for any inconvenience you may have experienced with the handling of your claim, and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the job has been completed. Please ..Read Full Review

Hello Jonathan, Thank you for your honest feedback. We would like to apologize for any inconvenience you may have experienced with the handling of your claim, and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that the job has been completed. Please be advised, First American considers this claim closed. Thank you. ..View less

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Lilybeth G , Phoenix, AZ

On Jun 05, 2020

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Boiler issues? I’ve lived through them. Having a broken boiler in the middle of winter isn’t an awesome experience. Good thing my house came with a warranty from First American. They sent someone over to fix my boiler within a few days of my call.

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1 people found this review helpful
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Nisan Bar Zion, San Diego, CA

On May 29, 2020

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We had a saga with our fridge for the last couple of months. We opened a claim with First American that send a technician that barley opened the fridge, said "it is a known issue with LG - you should call them", took his $75 and left. We called LG and they said that if we have home warranty, the home warranty company should send one of their licensed technician and we could get a new fridge! ..Read Full Review

We had a saga with our fridge for the last couple of months. We opened a claim with First American that send a technician that barley opened the fridge, said "it is a known issue with LG - you should call them", took his $75 and left. We called LG and they said that if we have home warranty, the home warranty company should send one of their licensed technician and we could get a new fridge! But this was after our contract was expired and First American said they can send another technician for free - if we renew of course. Our fridge is ding for the last couple of months, food was thrown many times. We brought another technician that said it is hopeless. So we now had to spent $1,600 + tax (after memorial day discounts) because First American DO NOT look after their customers it seems so. ..View less

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5 people found this review helpful
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Carlo J, Phoenix, AZ

On May 27, 2020

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Whether it’s summer or winter, you can always trust First American to come through. Thank you First American Home Warranty for the good service. Keep it up guys ...

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Julia E, Mesa, AZ

On May 21, 2020

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When it’s the middle of the winter and your boiler is broken, you need someone who can get there right away. I had a few bad experiences with previous warranty providers but was pleasantly surprised with First American. I called them on Sunday and had my boiler fixed on Tuesday morning.

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Victor M , Phoenix, AZ

On May 14, 2020

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The new First American phone hotline is actually very easy to understand. I was able to call and open a claim and get a repair done on my air conditioner the very same day.

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Schwartz, Shingle Springs, CA

On May 08, 2020

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This is the second time I have had to use this company. I called in a month 1/2 ago and still no repaired dishwasher. Please DO NOT use this home warranty company. It is the absolute worst. If I could give a negative 10 stars I would Beware you will be waiting for a long time

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