First American Home Warranty Reviews 2023

First American Home Warranty Plans & Coverage

FAHW offers 3 plans with varied coverage options: Starter, Essential, and Premier. 

The Starter Plan covers five essential appliances and systems, including plumbing &electrical systems and appliances such as dishwashers, fridges, cooktops, and ovens. The Essential Plan includes all items of the Starter Plan and covers washers, dryers, water heaters, garage door openers, and A/C. 

Lastly, the comprehensive Premier Plan covers all items listed in the Essential Plan and covers pool, spa, faucets, Instant hot water dispenser, etc.         

• Starter Plan is basic coverage that includes some systems and appliances.
• Essential Plan covers everything from the Starter, plus four extra items.
• Premier Plan is a comprehensive option for systems and appliances.

Besides these three plans, FAHW also offers optional items and upgrades at an additional cost. The plans are extensive and protect homeowners’ pockets when something fails. However, note that the plans may differ for each state. Look at the below-mentioned table for a better understanding of the coverage of First American Home Warranty plans.

Take a look at what the following upgrades cover:

• First Class Upgrade increases the combined aggregate coverage limits. FAHW charges up to $2.5k for diagnosis, access, repair, or replacement of geothermal, water source heat pump, and oil furnace. They charge up to $1.25k to make modifications when effecting approved repairs or replacements.
• Plumbing Plus extends coverage for water heater expansion tanks; up to $250 to install and up to $250 to clear blockages caused by roots.

Optional Coverage

The following items you can purchase in exchange for some extra dollars.

First American Home Warranty Exclusions

First American Home Warranty plans only cover the parts and components explicitly mentioned in their service agreement. Accessories, shelves, knobs, hinges, digital meters, transmitters, etc., of appliances and systems, are excluded. 

Although the company offers repair and replacement services for items with improper installation, it is subject to terms and conditions. The items present within the contours of your house, except for the well pump, septic tank, sewage ejector pump, and other items, can be covered. 

Apart from the exclusions, the First American Home Warranty offers dollar limits under all of its plans. 

• $1,500 for repair/replacement per system
• Up to $5,000 for repair/replacement per appliance
• Up to $1,500 for repair/replacement of optional add-ons

Note: You can learn about more limitations and exclusions of First American Home Warranty plans with the help of a sample or service contract.

First American Home Warranty Cost

The cost of First American Home Warranty plans starts from $47 for the monthly plan or $540 for the annual subscription of the Starter Plan. The Essential Plan and Premium Plan start at $57/month & $600/annum and $72/month & $840/annum, respectively. 

The prices, however, differ based on your choice of deducible. The company offers three choices of deductibles- $75, $100, and $125, based on which plan rates differ. The higher the choice of deducible will fetch a lower cost on the plans. The detailed break-up of the plans is explained in the table below. 

Note: These prices are California specific and for properties under 5,000 sqft.

First American Home Warranty Discounts

First American Home Warranty offers $25 off for active and retired military personnel on home warranty plans. Homeowners can also avail of $100 off on any plan when purchasing online. You can find more details on this in your service agreement. 

Trustworthiness & Customer Service Of First American Home Warranty

FAHW’s longstanding presence in the industry and the goodwill it borrows from its famous parent entity give them a unique benefit vis-à-vis other companies. The company has acquired a decent rating across various platforms, with customers writing about positives and some negatives.

First American Home Warranty has a 3.1/5 rating on our platform based on nearly 2,500 reviews. Customers have written positively about coverage plans, claims payout, and professionalism. They have also received a rating of ‘B’ with accreditation from the Better Business Bureau (BBB). 

One of the common issues faced by customers of FAHW is the delay in response to customers after a file is claimed. Although their claims payout is above average, the delay in attending to customers has affected some customers’ experience. Also, some homeowners have expressed dissatisfaction with the company’s dispatched technicians. 

All in all, FAHW has been a popular pick among customers due to its many positives. However, to improve customer satisfaction, the company must analyze homeowner complaints and work on resolving them.

First American Home Warranty Claims Filing Procedure

Requesting service from the licensed and skilled technicians of FAHW’s network is easy. The claims process of this company is as follows:

• Call the 24-hour customer service hotline/phone number or log into the website to put in your service request.
• A service contractor will be assigned within 48h of claim confirmation, with the visit scheduled at your convenience.
• The trade call fee of $85 is to be paid by you. The company has a recall period of 30 days if the problem recurs.

Note: FAHW will not reimburse you for any services performed without prior authorization.

How To Buy A Home Warranty From First American Home Warranty?

The process of purchasing a First American Home Warranty plan is simple. You can share your details for a call back from the company or submit a form on the FAHW website.

However, you can read our comprehensive guide on how to purchase a home warranty.

Methodology

At HomeWarrantyReviews.com, we are dedicated to providing in-depth home warranty reviews so you can choose the best home warranty company & make the most out of it. We examine, compare, and analyze the companies on the following factors:

• Pricing: We compare the costs of home warranty plans and determine if those are cost-effective. The pricing includes monthly/annual premiums, deductibles, and customer discounts.
• Coverage: We compare the plans offered by different home warranty companies. The coverage includes systems, appliances, and additional offerings.
• Claims: We look at customer reviews and determine their satisfaction with the claims filing procedure, settlement, and response times.
• Transparency: We verify if the home warranty company is licensed within the appropriate industry and offer details on the CEOs, contractors, and several settled claims.
• Uniqueness: We examine whether the company offers additional services, advantages, or coverage alternatives that set them apart.
• Customer Engagement: We assess the determination of home warranty companies responding to consumer problems in our Complaint Resolution Program.

Editorial Note On First American Home Warranty

Our editorial evaluation indicates that FAHW is a good option for people concerned about improperly installed or maintained appliances & systems or living in older homes. Their comprehensive option, Premium Plan, is a good option for those looking for extensive coverage at an affordable price. 

Furthermore, FAHW makes it simple to sign a new contract by phone or online. Customers have access to flexible payment options and 24-hour customer service from FAHW. 

However, some people might find their pricing complicated as the choice of deductible impacts the plan’s cost. Some people might find it challenging to understand this as it is more complex than other companies’ plans.

Conclusion

First American Home Warranty might be a good fit if you want a comprehensive yet reasonably priced home warranty plan covering essential home systems and appliances. It’s an ideal buy if you need to add coverage for particular items because it offers eight additionals as add-on options. 

However, before signing a contract, we always advise reading the small print carefully so you’re not taken aback by the claim denials later. 

Quick Details About The Company

Look at the following table to learn some basic details about Select Home Warranty: