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Home  /   Companies /   First American Home Warranty
icon Last updated: September 16, 2021

First American Home Warranty - Revised Version

First American Home Warranty, also known as First American Home Buyers Protection Corporation, has been in the home warranty industry since 1984. The company operates across 35 states and is associated with First American Financial Corporation that offers title insurance and settlement services.

Headquartered in Santa Rosa, California, this warranty claims to have saved over $180 million for its customers in 2018 alone. They won the Annual Home Warranty Editor's Choice Award 2017 and succeeded in getting nominated every year. FAHW offers affordable plans compared to the industry average and has some of the best coverage limits.

Pros

  • Unlimited service calls over the year
  • Plans start at $28
  • Covers building & improper installation repairs
  • Participates in our Complaint Resolution Program
  • No mandatory home inspection

Cons

  • Limited add-on coverage options
  • Limited coverage caps for some items
 $company_name
Rating starRating starRating starRating starRating star
1,942 Reviews

Premium

$336-$534+

Deductible

$85

Coverage Limits

$2.5K

BBB Rating

B+

Active States

35

Complaint Resolution Program

Yes

$3500

Estimated Appliance Coverage

$1500

Estimated System Coverage

35

No. Of Active States

Yes

Complaint Resolution Program

First American Home Warranty Plans

First American Home Warranty has two plan options available - Basic Plan and Premier Plan. These plans are available for homeowners, home buyers, and home sellers. FAHW also offers Optional add-ons and the First Class Upgrade option that enhance your coverage.

  • Basic Plan - This plan offers protection for a range of appliances within your budget.
  • Premier Plan - This plan consists of all the items listed in the basic plan. It also includes First Class Upgrade and coverage for more items.

Real estate professionals have access to two different coverage options. One is a standard coverage option, while the other is a 13-month CRES Home Warranty plan. The real estate plans also have optional add-ons options.

FIRST AMERICAN HOME WARRANTY PRICES & COVERAGE

The plan pricing and coverage offered by FAHW can vary based on the state of residence. However, the Basic Plan's monthly payments start at $33 for single-family homes. The Premier Plan can start at $45 per month. The company charges a service fee of $85 per visit.

Basic Plan
  • Dishwasher
  • Garbage Disposal
  • Trash Compactor
  • Oven/ Range/ Cooktop
  • Built-in Microwave
  • Kitchen Refrigerator
  • Clothes Washer & Dryer
Premier Plan
  • Dishwasher
  • Garbage Disposal
  • Trash Compactor
  • Oven/ Range/ Cooktop
  • Built-in Microwave
  • Kitchen Refrigerator
  • Clothes Washer & Dryer
  • Plumbing
  • Plumbing Stoppages
  • Heating
  • Ductwork
  • Water Heater
  • Electrical
  • Garage Door Opener
  • Central Vacuum System

Note: The information present in the table has been sourced from the First American Home Warranty brochure.

Optional Add-ons for FAHW are -

  • Central Air Conditioning
  • Pool/Spa Equipment
  • Pre-Season HVAC Tune Up
  • First Class Upgrade
  • Well Pump
  • Pool and/or Spa Equipment
  • Septic Tank Pumping/System
  • Additional Refrigeration

You can get a risk-free, money-back guarantee for 30 days after your policy has kicked into effect. The company pays for the use of cranes during installation, hauling away, correction of code violations, refrigerant disposal, etc., if you take the First Class Upgrade.

First Class Upgrade includes coverage of parts and components not available in other plans. For example, grills, filters, window units, and registers are not included in the other plans but are available for First Class Upgrade. This add-on also pays up to $250 for local building permits where necessary.

First American Home Warranty Claims & Customer Service

First American Home Warranty has a record of quick approvals for replacements. It is easy to request service from the licensed and skilled technicians of FAHW's network. The claims process of this company is as follows:

  • Call the 24-hour customer service hotline/phone number or log into the website to put in your service request
  • A service contractor will be assigned within 48h of claim confirmation, with the visit scheduled as per your convenience
  • The trade call fee of $85 is to be paid by you. The company has a recall period of 30 days if the problem recurs

With over 35 years of experience in catering to the needs of over 590,000 customers, it is clear that FAHW knows the expectations of their customers. The customer reviews indicate that people are happy about the transparency and cost savings from the company's plans.

WHAT ARE THE EXCLUSIONS AND LIMITS OF FIRST AMERICAN HOME WARRANTY CONTRACTS?

First American Home Warranty plans only cover the parts and components explicitly mentioned in their service agreement. Accessories, shelves, knobs, hinges, digital meters, transmitters etc., of appliances and systems are excluded. For example, water heaters, heat pumps in heating systems, wiring, plugs, and more are covered in electrical systems. However, heating elements like space heaters, vents, and fuel storage tanks are not, and neither are components like doorbells and lock assemblies in kitchen appliances.

The company will not cover items unless they are in safe working order when the plan begins. They will also not cover cosmetic damage. Filing claims for such damages will result in claim denial.

Although the company offers repair and replacement services for items with improper installation, it is subject to certain terms and conditions. The items present within the perimeter of the main dwelling unit's foundation (except the well pump, septic tank, sewage ejector pump, and other items) can be covered. You can find out about more limitations and exclusions of FAHW by studying a sample or service contract.

Is the first American home warranty worth it?

First American Home Warranty offered home warranty services to over 8.9 million households over its 30 years of existence. FAHW’s cash-out option, unlimited service calls, and First Class upgrade set it apart from its competitors. However, the list of add-ons they offer is limited, and sellers aren't offered much coverage compared to homeowners or buyers.

If you haven't reached a decision, you can check out other top home warranty companies to compare and decide.

First American Home Warranty FAQs

Is there a waiting period for First American Home Warranty?

Yes, First American Home Warranty has a 30-day waiting period before the coverage kicks in. You have the choice to choose a different start date up to 45 days from your enrollment date.

Does the First American Home Warranty cover plumbing?

Yes, First American Home Warranty includes plumbing systems and plumbing stoppages in their coverage.

How does First American Home Warranty work?

First American Home Warranty offers two plans with different coverage levels - Basic Plan and Premier Plan. You can choose either of these plans depending on your coverage needs. After your 30-day waiting period, you can file a service request claim when a covered item breaks down.

The company verifies the validity of your claim and arranges for a qualified service technician. The technician will diagnose and fix your broken item after you pay him the agreed-upon service call fee.

How much does a First American Home Warranty Cost?

The cost of First American Home Warranty varies depending on the plan you choose, the location you live in, and other factors.

For example, in Texas, the Basic Plan may cost you $38 per month or $420 per year. The Premier Plan comes at $48.50 per month or $546 per year. In California, the Basic Plan starts at $33 per month or $360 per year and the Premier Plan is $45.50 per month and $510 per year.

What is the First American Home Warranty cash-out option?

First American Home Warranty provides flexible payment options where you can contact an independent licensed contractor if they cannot locate one to attend to your claim. They authorize covered repairs or replacements and reimburse up to an agreed-upon rate. Your contractor can be paid directly if they bill First American Home Warranty the repair costs, or you can get the amount upon presenting a paid invoice.

Do I need a FAHW home warranty if I have homeowners insurance?

Homeowners' insurance, though often mistaken with home warranties, are different in the coverage they provide. Home insurance offers you expenses for damages caused by natural disasters, Acts of God, burglaries, and any structural issues.
On the other hand, home warranty coverage reduces repair and replacement costs to your home systems and appliances. These services are provided when a covered item breaks down due to general wear and tear, especially after the expiration of manufacturer's warranty.

Can I get coverage on any home system or appliance?

You can get the home systems and appliances mentioned in a home warranty plan covered by the company. There are no restrictions on age, make, or model of the home systems and appliances; however, it's best to maintain service records.

Does First American Home Warranty cover roof leaks?

First American Home Warranty does not offer roof coverage in any of its plans. You can consider these companies, ServicePlus Home Warranty and Choice Home Warranty, that offer roof leak coverage.

Does the first American home warranty cover freon?

Yes, the First American Home Warranty plans cover R-22 refrigerant or freon. They will cover the costs to refill your system irrespective of the type of refrigerant. Additionally, they have no dollar-limits policy on the cost of covered refrigerants.

Is there any limit to how often I can request service?

You can make any number of requests during your contract period. You will have to pay a trade service fee for each visit unless it follows up a previous repair within the service guarantee period (30 days).

How to cancel the first American home warranty?

If you do not want a service renewal or cancel your services in the middle of your coverage term, you need to request a cancellation and submit it in writing to cancellationsupport@firstam.com. You will have to pay a $50 cancellation fee.

First American Home Warranty Reviews

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Christine, Fayetteville, NC

On Aug 27, 2021

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I would give 0 stars if it were an option. FAHW is a substandard company that is not ashamed to hire substandard contractors that use substandard products. I called them out on a Contractor assigned to my claim that had a 1.5 review. Let's give them a chance they said. Every last thing that was said in the reviews had happened me and then some. My heat pump went out 8/14/21 which was on a Saturday. ..Read Full Review

I would give 0 stars if it were an option. FAHW is a substandard company that is not ashamed to hire substandard contractors that use substandard products. I called them out on a Contractor assigned to my claim that had a 1.5 review. Let's give them a chance they said. Every last thing that was said in the reviews had happened me and then some. My heat pump went out 8/14/21 which was on a Saturday. It is now 8/27/2021 and I received a call last night that I would be receiving a cash out amount of $803.00 to replace my heat pump which is used to both cool and heat my home. Unfortunately if I want my unit replaced in the near future, excepting this slap in the face is my only option. It has been almost 2 weeks without A/C in the deep heat of the southeast. The temperature in my home has been 90+ degrees for almost 2 weeks straight. I would like to mention they did offer to reimburse me $150.00 for fans. I haven't been reimbursed yet. We shall see. I will find a contractor available near me to replace my unit because it will likely be another 2 -3 weeks if not more as I was told FAHW would have to order the new unit and have it shipped. The Contractor would then have to pick it up and set another appointment to do the install. *** Please do not use First American Home Warranty (FAHW) they are a total waste of money. *** And I'm not exactly sure where they are able to purchase a heat pump for $803.00 but no thank you I will pass on both the heat pump and FAHW. ..View less

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Maya, Mcdonough, GA

On Aug 17, 2021

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I've attempted to utilize my warranty service 4x within the year I've had it, and on 3 of the occurrences, it was for the same exact issue. I had a plumbing issue and a contractor came out, I paid the fee, they "repaired" the issue, and the same issue occurred the next month. Since it was the same issue, I made another service request and advised no fee should be charged because the issue recu ..Read Full Review

I've attempted to utilize my warranty service 4x within the year I've had it, and on 3 of the occurrences, it was for the same exact issue. I had a plumbing issue and a contractor came out, I paid the fee, they "repaired" the issue, and the same issue occurred the next month. Since it was the same issue, I made another service request and advised no fee should be charged because the issue recurred within the prior repairs warranty. Delmar Plumbing came out, provided no invoice, was late on multiple occurrences, would schedule an appt and never show up, and there were often times where I had no idea what was next. First Am. and myself were unable to contact him on multiple circumstances. He would come up with erroneous costs, no proof and made claims to First Am. which resulted in them denying the claim. I never received notice of the denial and had to keep calling around to figure out when my plumbing issue would be fixed. I called 4/21/21 and was told it was denied and they read the denial letter to me. Based off what she read, I specifically explained where the claim should've still been covered under my warranty but Brittany with Support said she couldn't say anything more, it's already denied, then she transferred me to a line where no one answered. I decided to find my own contractor to fix the issue but inquired on if First Am. would reimburse me and instead, they advised they'd send someone else out to revisit the issue and determine at that point. I didn't even bother since their contractors are already highly questionable. First Am works with terrible contractors and they want you to use their contractors only. I verified with Support that my 2nd visit fee would be waived since it was the same issue that occurred the next month but still I received a bill. I figured this would be removed as advised and instead, I receive a collections notice from an outside agency. I attempted to request service for a different issue today but was told I couldn't until the prior fee was paid. How can a company outsource your fee to a Collections Agency then continue to try to receive payment from you directly? So if I pay First Am. money of which I was already not responsible for, the collections company would still harass me for payment since they weren't the ones to collect it as they were outsourced to do. I called 8/17/21 and spoke with Gloria who first said I had to pay Now in order to submit any requests. She then claimed it would be a deferred payment and I could submit a request after 2 hours. Later in the convo, she said her supervisor (whose name she claimed she didn't have) didn't approve a deferral. After requesting to escalate, she instantly claimed I would be able to submit a request within 1 hour. At that point, I wished her a good day and said I'll find someone else it fix my issue asap instead of playing games with a company that I no longer find reputable. I will never recommend this company to anyone. ..View less

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Response
First American Home Warranty
On Aug 23, 2021

The company has responded to the customer through the CRP system.

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Nicole , Morgan, UT

On Aug 09, 2021

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I initially called the warranty company concerning the Home a/c unit not working. The warranty company assigned several different contractors that I’ve already dealt with . Both contractors weren’t reliable or trustworthy. They then assigned Adkins Mechanical and Appliances. It was a Thursday that I called in . The warranty company said the contractor has 2 business days to contact us . I&r ..Read Full Review

I initially called the warranty company concerning the Home a/c unit not working. The warranty company assigned several different contractors that I’ve already dealt with . Both contractors weren’t reliable or trustworthy. They then assigned Adkins Mechanical and Appliances. It was a Thursday that I called in . The warranty company said the contractor has 2 business days to contact us . I’m sure most were aware it was the hottest heat wave for the region I live in . So not to have air until the contractor called was unacceptable. I called a contractor that has maintained the units since we moved in and they came out the next day . We paid out of pocket over 600. For R22 , the unit blew a capacitor too . Well it was Monday no call from the contractor. I again called the warranty co with no resolution to our dilemma. I then received a text message stating the contractor had an appointment at our house to look at the A/c unit . We never received a call to schedule the appointment , he just showed up . Then he was shocked that I was surprised he just showed up . The contractor asked me about the units . He was at my home for about 5-10 minutes. I guess he submitted a work order to replace the unit. He also stated that there was modifications that we would have to pay for. When I called the Home Warranty co they to mentioned the cost of modifications but couldn’t give me any information. This has been three weeks of the Warranty company pushing paperwork to different departments. So we were then told the warranty company ordered a unit but couldn’t tell us the particulars. The representative didn’t have any technical knowledge and couldn’t see the P.O. They were also supposed to send a copy of the work order and to wait for a call. I’ve called the warranty company almost every day to get an update . The home we live in had top of the line heating and cooling when it was built. The warranty company stated we could have a cash out of 900. Wow if everyone knew they could have a new A/C unit for 900. When we finally got a call from The contractors wife she said it was a 4000. Value . How does a Goodman A/C unit that’s not even comparable to our current a/c be value added , 900.00 + 900 is 1800. It’s not even close to the 4000.00. The unit was the lowest on ranking, not 16 seer, not Energy Star rated . The warranty company didn’t want to honor the contract we had with them , found the a/c unit that needed us to pay for modifications. The contractor could never give me a detailed explanation and allows the contractors to do this . Both the Home Warranty Co and contractor are being dishonest in there business practices. Then out of the blue I receive an email that we have been assigned a different contractor . Now we have to wait to set an appointment. I don’t know how many phone calls I’ve placed to the Home Warranty co to have a new contractor assigned. I’ve never been able to speak with a supervisor or Manager to get this issue resolved within the Home Warranty. They periodically send me a review ( which I’ve done) by email about their service. After reading reviews about both companies , I should have known better . Our contract is due to expire in September of this year. I’ve already called to inform First American Home Warranty that we aren’t renewing our contract . Stay away from both companies, read reviews and be warned about paying for modifications!!! I didn’t have the option for a half star for the below rating!! ..View less

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Response
First American Home Warranty
On Aug 20, 2021

The company has responded to the customer through the CRP system.

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Manuel Garcia, Las Vegas, NV

On Aug 02, 2021

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Total disaster, it has been 5 weeks w/o AC, they are just bouncing the order between contractors and those contractors do not respond to emails or VM, quick to collect a service fee, but it seems it's all a scam.

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Response
First American Home Warranty
On Aug 12, 2021

The company has responded to the customer through the CRP system.

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Tiffany Bargas, Merced, CA

On Jul 30, 2021

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First American is supposed to replace my washer. I picked a replacement at the beginning of this month. On the 16th of July I received a call from a representative (Kevin Cortez) who said that my new washer would be installed by 7/23. Someone would call me to arrange a time to come install it. He left his extension on my voicemail. I heard nothing from anyone until July 27, when he called me again, ..Read Full Review

First American is supposed to replace my washer. I picked a replacement at the beginning of this month. On the 16th of July I received a call from a representative (Kevin Cortez) who said that my new washer would be installed by 7/23. Someone would call me to arrange a time to come install it. He left his extension on my voicemail. I heard nothing from anyone until July 27, when he called me again, to confirm if my washer had been installed. I told him no, it had not, nobody had contacted me since he left that voicemail, etc. He said he would call the company and then he would call me back. That's all I heard from anyone until he called me on July 29th, wanting to confirm that the washer had been installed. I told him it had not, that I had been waiting for his call since the 27th, nobody had called me. He told me that they were supposed to contact me to set up a time to get it done sometime the 29th or 30th. He said he would call the company and set up an appointment time for them to come out, and he would definitely get right back to me. That's it. Today I thought I would call his extension. It gave me someone else's voicemail. It's not his extension. Either way, nobody picks up that extension, it goes to voicemail. I tried multiple numbers to get to First American, because their customer service number and the number on my service request are different. They both go to the same place, I think. I tried to speak with a random representative, and they said there was nobody available. Finally I got to my claim and they asked if I wanted to be connected with the representative assigned to my service request. I said yes. The first time, I was on hold for about 7 minutes until they disconnected the call. I called again, on hold for about the same amount of time. I tried calling the other number, got to the same place, and was put on hold for maybe 5 minutes, before I got disconnected again. Two more tries, to hold for a minute and a half before they disconnected the call. I called 6 times, and they put me on hold and then disconnected the call each time. I can't reach anyone. I just gave it one last try, and got put on hold and disconnected again. They put me on hold and then hung up on me 7 times, throughout the afternoon. I've been without a washer for almost 2 months (it took about a month just to get the guy out to look at it). Definitely considering cancelling my contract with them/not renewing because this is ridiculous, and at this point I cannot recommend them to anybody. edit: I finally got a hold of someone who told me how to track my washer delivery (nobody else had given me that information) and apparently it was going to be delivered the next day? The delivery people were supposed to install the washer and haul away the old one, but they just dropped off the new washer and left. They scratched my husband's tool cabinet in the process. My husband called the NEW person who was assigned to our case (instead of Kevin, he mysteriously disappeared). After that I was called by GE to ask if the water lines had been delivered. No, they hadn't. So there had to be a NEW order, for the washer lines and for the work. The day before they were supposed to come out and install the washer, they called to say they could come the following week because they were waiting on the washer to come in. The one they had already delivered. I told them this and all of a sudden they were going to be back again the next day. When the people came out again to install, they didn't want to install the washer or haul away the new one. But my husband told them to look at the paperwork and sure enough it was on there. In the process of installing the washer, they broke a pipe and caused a leak and then left. In the end, I cancelled my contract and signed up for another home warranty company that offers more services and costs less. Even if the new company puts me through as much hassle, at least I won't be paying so much for crappy service. ..View less

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Response
First American Home Warranty
On Aug 11, 2021

The company has responded to the customer through the CRP system.

Response
Tiffany Bargas
Tiffany Bargas
On Aug 30, 2021

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Becki K, Las Vegas, NV

On Jul 20, 2021

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Never get suckered by these scam artists. 4 months stall tactics. They are in bed with their worthless contractors. I have 4 months of emails of lies from them. Never never.

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Paul, Bremerton, WA

On Jul 02, 2021

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Worst company to work with. I have been without a refrigerator for one month now. This company will not assist. No customer service. Every time a technician is supposed to be coming, the appointment gets canceled a day prior. How long am I supposed to wait to get my refrigerator fixed? This is just wrong!

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cheryl Horn, La Jolla, CA

On Jun 21, 2021

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I called out First american to fix a broken glass on my oven. They sent out a technician who said he would order the part and then I never heard back from them. I called the technician and he said First American does not cover glass on the oven door. This was in the original description. Why didn't they tell me before they came out? Why did they not call to tell me it wasn't covered? I waited 3 wee ..Read Full Review

I called out First american to fix a broken glass on my oven. They sent out a technician who said he would order the part and then I never heard back from them. I called the technician and he said First American does not cover glass on the oven door. This was in the original description. Why didn't they tell me before they came out? Why did they not call to tell me it wasn't covered? I waited 3 weeks before I called to see why I was getting no service. Now they want me to pay the $75 service fee even though they wouldn't fix the oven and the technician was supposedly ordering the parts. You really should find another company. I called to complain, I was left on hold for 45 minutes, then the supervisor said she couldn't hear me and hung up. Really? As a realtor I will make sure none of my clients buy this warranty again. ..View less

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Response
First American Home Warranty
On Jun 29, 2021

The company has responded to the customer through the CRP system.

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Martha Labadie, Westminster, CO

On Mar 09, 2021

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I’ve been a customer of 1st American Home Warranty for over 16 years. On Thanksgiving day my refrigerator stopped working and I submitted a claim. Sears Appliance repair was assigned my claim and they Responded within two days however they needed to order parts and ever since then it has been a nightmare I still do not have a repaired refrigerator to date it’s been impossible to get Sears wo ..Read Full Review

I’ve been a customer of 1st American Home Warranty for over 16 years. On Thanksgiving day my refrigerator stopped working and I submitted a claim. Sears Appliance repair was assigned my claim and they Responded within two days however they needed to order parts and ever since then it has been a nightmare I still do not have a repaired refrigerator to date it’s been impossible to get Sears working with 1st AMERICAN HOME WARRANTY to even get this resolved and to add insult to injury Sears even billed me $476 for parts! I’ve had five appointments since Thanksgiving and they still can’t get the darn thing fixed they keep ordering different parts and the ineptness of the repairman has been unbelievable. 1st AMERICAN HOME WARRANTY should have offered me a cash payout but with the pandemic the service levels have definitely decreased this past year and unfortunately I still have an open claim that as well over four months now for my Refrigerator. I had to go out and buy a new refrigerator just to have one to use but that’s not the purpose of having a home warranty ..View less

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Response
First American Home Warranty
On Mar 16, 2021

The company has responded to the customer through the CRP system.

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Michelle Hudson, Lansing, IL

On Mar 01, 2021

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I am a homeowner who has paid my premiums faithfully I recently had a pluming issue I called paid my $55.00 they sent someone out who was willing to do the work but because American Home Warranty refused to communicate with either their worker or myself I had standing water in my basement for over a week while I had to find someone else to do the work I am extremely displeased with this company. They ..Read Full Review

I am a homeowner who has paid my premiums faithfully I recently had a pluming issue I called paid my $55.00 they sent someone out who was willing to do the work but because American Home Warranty refused to communicate with either their worker or myself I had standing water in my basement for over a week while I had to find someone else to do the work I am extremely displeased with this company. They don't answer their phones, I was on hold for 45mins. Then I decided to disconnect the call this was so unprofessional. After a week American Home Warranty still has not contacted me. ..View less

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James Chapman

On Feb 26, 2021

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I’m no longer a part of First American Home Warranty. I canceled my contact on 02/25/2020. I didn’t like the way my claim was handled. I’m happier now without this company.

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Tyler, Oakland, CA

On Feb 03, 2021

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Beware of artificial reviews - sort by most recent. I work in real estate and big players are moving away from this company and their shady tactics. It started when I had no water to my home for over 72 hours (with an open claim for a covered issue) and I had to get approval for an out of pocket reimbursement as a result of finding a vendor (for cheaper) on standby that could immediately repair. Their h ..Read Full Review

Beware of artificial reviews - sort by most recent. I work in real estate and big players are moving away from this company and their shady tactics. It started when I had no water to my home for over 72 hours (with an open claim for a covered issue) and I had to get approval for an out of pocket reimbursement as a result of finding a vendor (for cheaper) on standby that could immediately repair. Their hold time is always 45 minutes or more, the agents are rude and unhelpful, and they dont get anything done. I had to make my own calls and do my own due diligence to get water running back to my property and am now waiting over 30 days for a refund because they claim I never sent receipts which have been emailed multiple times. The incompetence is intentional to leave people stuck with the bill or blow people off so they have to get their own service. To be clear, First American deflects all blame and mishandling even when in breach of contract. Following my *** review, they advised I didn’t provide the required documents, which is false and this company profits off of misconstruing their coverage and holding out on assistance. A paid invoice, original bid invoice, and w9 were provided a total of 18 times to claimreview@firstam.com with myself CCD to confirm delivery. I had to send 27 emails, spend over 26 hours on hold, and escalate a *** complaint to get a solidified response from a manager, ****** *, who would not hold any accountability other than claiming “I didn’t provide the necessary documents” that me self, a third party, and the sales manager all confirmed receipt of. As of today 02/02/2021, over thirty days later, ****** * confirmed all items were received (after a manager already confirmed this on 01/27/2021 - before their *** response 02/02/2021). She promised an overnight with tracking for tomorrow 02/03/2021. The negligence in communication and breach of contract surrounding timeline to return funds is appalling. Additional red flag, FOLLOWING my *** complaint, my previously “fully covered” furnace repair is NOW being communicated as $2500 OOP (which sounds lot like extortion). My furnace was inspected and covered when I moved in, and now that I’m raising complaints, they want to charge me. It’s a disgusting business model and I recommend everyone looks elsewhere. USE ANY OTHER COMPANY ..View less

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donna parsons, Greenville, NC

On Jan 15, 2021

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My experience after 12 years with first American home is sadly very disappointing. I have been waiting 6 weeks for a new furnace that was given to a contractor all pro mechanical that per customer service pick up my new furnace up before Christmas. First American home would not give me another contractor since all pro mechanical doesn't respond to First American or this customer. Have no one to assis ..Read Full Review

My experience after 12 years with first American home is sadly very disappointing. I have been waiting 6 weeks for a new furnace that was given to a contractor all pro mechanical that per customer service pick up my new furnace up before Christmas. First American home would not give me another contractor since all pro mechanical doesn't respond to First American or this customer. Have no one to assist me and I have emailed First American about this as well as called customer service ..View less

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2 people found this review helpful
Response
First American Home Warranty
On Jan 28, 2021

The company has responded to the customer through the CRP system.

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Deborah, Las Vegas, NV

On Jan 06, 2021

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We have used this company for 8 years, however recent customer experiences have made it impossible for us to renew due to lack of candor on their part. Here is a breakdown of events which were part of our decision to change companies: A- December 8 filed a claim for dryer repair. B- December 14 First American cancelled our request -we received automated text uprising us they cancelled it. (no reason w ..Read Full Review

We have used this company for 8 years, however recent customer experiences have made it impossible for us to renew due to lack of candor on their part. Here is a breakdown of events which were part of our decision to change companies: A- December 8 filed a claim for dryer repair. B- December 14 First American cancelled our request -we received automated text uprising us they cancelled it. (no reason was given). C- Spent 55 minutes on the phone, got a customer service rep spoke to us for 5 minutes before saying "Ma'am I cannot hear you." Then she terminated the call. NO one ever called us back despite having all our information. D- December 14: We refiled original request online. December 23: A contractor came to assess dryer. January 6: Called First America to find out status of parts. We were told it wasn't going to be covered due to it not being "normal wear and tear" issue. We were fine with that explanation, however I questioned why I had to initiate this call to them to find after being 4 weeks without a dryer. The rep said, "according to our records, they called us Jan 3, and spoke to our daughter telling her they were denying the claim." I said that was impossible because 1- our 20 year old daughter had already left back to college 3 days earlier. We will be going with another company is not because our dryer wasn't covered, but because their lack of communication, unexplained cancellations, and lies about contacts make them unreliable. ..View less

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2 people found this review helpful
Response
First American Home Warranty
On Jan 28, 2021

The company has responded to the customer through the CRP system.

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Payman armin, Santa Clara, CA

On Dec 21, 2020

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Been a customer for 18 years and for the last 4.5 weeks had the worst customer experience of all time. Call them on Nov 21 with regards to my LG refrigerator. First they send a contractor that was not even authorized (so I let someone in during pandemic into my house that should not have been sent out in first place). Then they assigned to LG, who then assigned to A&E, after 4 tech visits, they deeme ..Read Full Review

Been a customer for 18 years and for the last 4.5 weeks had the worst customer experience of all time. Call them on Nov 21 with regards to my LG refrigerator. First they send a contractor that was not even authorized (so I let someone in during pandemic into my house that should not have been sent out in first place). Then they assigned to LG, who then assigned to A&E, after 4 tech visits, they deemed the frig unfixable. Now I am getting bounced around between First American, LG and A&E. Everytime we call we get a different story. We have talked to so many departments and seems like no one know what anyone else is doing. ..View less

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4 people found this review helpful
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A Y, Plain City, OH

On Nov 18, 2020

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We purchased this contract with a check via at a closing. No documentation saying this would not be refunded if cancelled early. We cancelled five months early because they have no local repairman in Columbus, OH. Amazon took all the repairman! They would not fix the requested items. The Electrician called me from 150+ miles and attempted to trouble shoot over the phone. Then we cancelled the warranty, ..Read Full Review

We purchased this contract with a check via at a closing. No documentation saying this would not be refunded if cancelled early. We cancelled five months early because they have no local repairman in Columbus, OH. Amazon took all the repairman! They would not fix the requested items. The Electrician called me from 150+ miles and attempted to trouble shoot over the phone. Then we cancelled the warranty, they gladly said yes and kept the remaining funds. DO NOT USE THEM! THEY ARE CROOKS!!!!! Make sure realtors do not use them. ..View less

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4 people found this review helpful
Response
First American Home Warranty
On Nov 20, 2020

The company has responded to the customer through the CRP system.

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Jan Welch, Palm Desert, CA

On Sep 25, 2020

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I have had my home warranty for a few months and cancelled it today for lack os service. The main breaker on my 35 yr. old house kept tripping, shutting off all electric in the house including the A/C in 100 degree plus temperature. I called First American on Sunday night and on Monday am was informed the soonest a contractor could come out for this emergency situation was more than 48 hrs.later on Wedn ..Read Full Review

I have had my home warranty for a few months and cancelled it today for lack os service. The main breaker on my 35 yr. old house kept tripping, shutting off all electric in the house including the A/C in 100 degree plus temperature. I called First American on Sunday night and on Monday am was informed the soonest a contractor could come out for this emergency situation was more than 48 hrs.later on Wednesday afternoon. Their electrician showed up in an unmarkEd old vehicle. The electrician admitted thAt he did not have all of the tools he needed. Stated that the main breakers had failed and needed to be “upgraded” and found something else he didn’t think was connected properly. Left saying he needed to get parts and authorization and would be back later or the next day. Before he left, he unhooked the power to my Master Bath. After 24 hrs.with no call to set up return visit, I called First American to find status only to be told they were denying my claim, as coverage did not cover upgrades. I asked to have the electrician return to hook up what he disconnected and was told it would be some time next week. I then received an email survey about there service and I gave the contra actor one star. The electrician called me and swore at me because of the rating. I have cancelled the policy and urge you to not get involved with this company. I thought American Home Shield was bad, but I assure you First American is worse ..View less

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3 people found this review helpful
Response
First American Home Warranty
On Oct 01, 2020

The company has responded to the customer through the CRP system.

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Robert Smith, Las Vegas, NV

On Sep 19, 2020

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Simply put, do not choose this company. I discovered that they are not incompetents. They are well trained to lie, delay, forget, do things half way and make you feel good about their non-effort efforts. The most insidious kind of customer service is available here. Don't. Just don't.

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2 people found this review helpful
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Christina, Phoenix, AZ

On Sep 08, 2020

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I am very displeased with the overall service of First American Home Warranty. I called Tuesday September 1, 2020 because our AC went out. They gave me the contact information for a ac company, Eagle Eye. As it was an emergency because I live in Arizona and its been a record breaking hot summer and its been over 100 degress every day. I also have two children under 10 years old and by 2pm it was reac ..Read Full Review

I am very displeased with the overall service of First American Home Warranty. I called Tuesday September 1, 2020 because our AC went out. They gave me the contact information for a ac company, Eagle Eye. As it was an emergency because I live in Arizona and its been a record breaking hot summer and its been over 100 degress every day. I also have two children under 10 years old and by 2pm it was reaching into the 90's. I tried to contact Eagle Eye for several hours and could not get a hold of them. Looked up Eagle Eye and they had horrible reviews and after not being able to get a hold of them I called back to First American Home Warranty and requested a new AC company. First American told me that they would get me the information to a new ac company by the NEXT day (Wednesday). I told them that this was an emergency and that i could not keep my two children in this house that it was unsafe living conditions for them. No one offered any any kinda emergency help just that they could get me the name of the new company the Next day. We ended up having to get a hotel. We tried staying in the house over night and it was just to hot and unbearable, especially for the kids. Wednesday morning I got a text with the name of the new AC company, Velox. Velox contacted me within a half hour of getting the information and I had a appointment to get the ac looked at for Thursday. Got it fixed Thursday about 3pm. I contacted First American Home Warranty Friday to see if they could cover the cost of the hotel seeing as it took them so long to get me a new ac company and we really don't have the money to cover a hotel. The representative I spoke with on Friday said to me "didn't anyone tell you about the emergency services we off?" I said no and that I did inform them on Tuesday that this was a emergency. They did offer to give me my $75 service fee back and I told them that I would pay the service fee all I wanted was my $226.26 for having to stay in a hotel for three nights that we weren't planning on. This company is giving me the run around. Its Tuesday morning and I have been on the phone with them all morning trying to talk to a supervisor and the first time I was on hold between rep and wait for the supervisor for an hour and a half and then got hung up on. Plus I cant even view my contract online like I am supposed too. At this point I want my money back for the hotel and to be able to get out of my contact and get the rest of my prorated contract fee back and find a new warranty company. If they wont let me out of my warranty then I will be spending until May :( looking for a new warranty company and changing as soon as possible. ..View less

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3 people found this review helpful
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Shannon Lacy, Vine Grove, KY

On Sep 03, 2020

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I recently purchased my home and acquired this company through seller's coverage. Since being in the home I've asked for two services with similar responses; long wait for services and terrible contracted services. They do no research on the level of service or satisfaction with local contracts. Extremely unhappy with this company, and I will purchase additional external warranty.

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2 people found this review helpful

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