Michigan Home Warranty Companies

Cane Ari, Ann Arbor

On Oct 04, 2022

Lowe's Appliance Extended Warranty

A&E factory services. Never respond on time. Keep rescheduling again & again. Servicing was good but don’t expect the appointment again incase you get any issue or any technician will come.

Bonnie Klassen, Howell

On Aug 08, 2022

Lowe's Appliance Extended Warranty

Unable to get my warrantied Whirlpool refrigerator repaired. I purchased the extended warranty. There are no technicians certified to repair my sealed system failure. I\'ve had 2 service companies out. Refrigerator died on July 25, 2022, both compartments. Whirlpool and Lowe\'s (Assurant) are kicking me back and forth. No one is taking respon...View Moresibility and I still have a dead appliance on August 8, 2022. No parts have been ordered. I would never have purchased the extended plan had I known the shoddy service you provide. First repair in Sept/Oct 2020 took 5 wks, fridge was 3 yrs old. Now I have an almost 5 yr old fridge and it has failed completely and no one will help. I need an RA issued, and Whirlpool says it's Lowe's responsibility, and Lowe's says it's Whirlpool's responsibility. Never again.View Less

Nancee Lohrke, Rives Junction

On Jul 19, 2022

American Home Shield (AHS)

American Home Shield came through for us. On a couple of hotest days, our AC quit working. I requested service online and American home shield sent a contractor out. Our AC was up and running the same day. Thank you American Home Shield

Randy Cousineau, New Baltimore

On Jul 01, 2022

Lowe's Appliance Extended Warranty

A waste of money. Took 6 weeks to get my Bosch dishwasher repaired. 4 hours in phone calls. They promised $50 if not fixed in 14 days - been working on that for 10 days.

Deb Engelke, Flint

On Jun 30, 2022

American Home Shield (AHS)

AHS, American Home Shield my home appliance coverage, has been the best financial decision I have ever made. They cover everything that is mechanical in your house or just your furnace and AC or any other option you might want. They even have an electronics plan for phones, tablets, stereos, TVs, computers, monitors, printers... My central AC we...View Morent out on Saturday. I contacted AHS on line, got a service provider assigned in 15 minutes who called the same day. They gave advice on what to try, but it was still a no-go. They told me to cut the power to the unit to avoid freezing up the blower on the furnace and came out on Monday. (They were closed Sunday; and since the temps dropped to the 70s, we agreed on Monday.) The repairman came and put in a failing capacitor. Fixed! Amazing response and service. This kind of dependability doesn't exist anymore, especially in recent years. They have come to my rescue many times, and they are so affordable! I definitely get my money's worth with AHS! I will always keep this coverage. No more worrying about what I will do if... The peace of mind is irreplaceable.View Less

Donna McKay, Southfield

On Jun 28, 2022

American Home Shield (AHS)

Tech was friendly, knowledgeable, professional and fast. He fixed my thermostat and helped me with the app to control it remotely. This was another great experience from an American Home Shield service provider.

denise smalley, Auburn Hills

On Jun 23, 2022

American Home Shield (AHS)

It was a great experience with M**** he was friendly and concerned about the problem I was having with my AC Im great full for the service thank you very much for a job well done

Ban Casab, Commerce Township

On Jun 22, 2022

Lowe's Appliance Extended Warranty

Hi I have the same issue!! Yes the supervisor at Assurant hangs up on you or puts you on hold till the phone times out. On May 6 they stated when I called to get repair done they kept telling me they were switching computers and couldnt find my extended warranty even though i couldve sent them the paperwork proof of purchase and the actual contrac...View Moret they emailed me, but NOPE the dont do email or fax. Then they set me up with Bill & Rods Appliance which never showed up because they dont deal with lowes (gee I wonder why?). Now Ive got the geniuss at A&E Factory Repair (Sears owns them) and let me tell you its the worst company to work with!!!We started this journey (with A&E) On May 27 and Im now set up for June 28 for repairs. In between this months worth of time theyve been out 3 times with all sorts of parts but everytime they change a part and its supposed to work and hour later if stops. The best part is everytime it has stopped after theyve left Ive called to let them know and they set me up another appointment 2 weeks out. So now ive been without a fridge and freezer for an entire month. I had Autumn Appliance come out a few months ago and they fixed that issue without waiting 2 weeks for an appointment or parts. A&E repair man lied straight to my face about the parts and service date and pissed all over the bathroom floor when i allowed him to use the restroom. On top of all that hes a predjudice bastard and made rude comments of his co worker. Oh and he scratched my wood floor by laying down some dirty white plastic to roll the fridge out on. So NO MORE LOWES AND A&E FACTORY SERVICE REPAIR. Ive always been a Home ***** customer and this one time i got a better price from lowes vs home depot so I bought my appliances from them ($12780).View Less

Janice Caswell, Hartland

On Jun 16, 2022

American Home Shield (AHS)

Contractor called me within 24 hours set up a time for the next day to look at my central air. Technician came on time checked my air conditioner made repairs. He was very professional.

Rosalie McCarty, Grand Rapids

On May 31, 2022

Lowe's Appliance Extended Warranty

We are around 10 weeks from the time we filed our repair claim. We have called the warranty center four times and have not even received a response from them yet. The hold time to get through has run 45-65 minutes. Repair technician tell us they were told to order part, however, we had to call them to find this out. They have no idea when or if...View More they will receive the part as we continue to spend $30 to $35 a week at a laundry mat (just for the washing). Each time we are told it is being placed in escalation status and we will receive an e-mail in 2-5 business days. We have already spent more money on the laundry mat than the repair would have cost us to make a decision to get a new machine. Will not consider purchasing anything from Lowe's in the future. I will also share this bad experience at every opportunity to save others from going through this. View Less

Dennis David, Grosse Ile

On May 24, 2022

American Home Shield (AHS)

AHS covered our claim even when the repair company said they probably wouldn\'t. We have been with AHS for about four years, and they have been great. Every service request has been approved and completed without question.

James , Kalamazoo

On Apr 01, 2022

American Home Shield (AHS)

My experience with American Homeshield was overall a good experience. It did take longer then expected to get my furnace replaced due to some mishaps. But AHS made it right. I really appreciate that. However I did really have to work my way up the customer service department. But once I did... the customer service was night & day difference, and r...View Moreeally helped resolve my issue. That's the only constructive criticism I can give. Besides that AHS really came through and really replaced my furnace. I wasn't sure if these home warranties where a hoax or scam at first. But rest assured they are legit! So glad I extended my home warranty. Thank you AHS. I'm overall very pleased with the service.View Less

Amy Bach, Niles

On Mar 25, 2022

American Home Shield (AHS)

I recently bought my house and had the home warranty. I moved in and within a day the fridge didn\'t work and oven didn\'t work. I was impressed on how quick the request took and how quick items were replaced or repaired.

Kelly Williams, Adrian

On Mar 23, 2022

American Home Shield (AHS)

Our furnace stopped working at the worst time. My claim was processed quickly and contact for the repairs was right on time. The repair company sourced was excellent and got us warmed right up! I would recommend American Home Shield to all homeowners!

Donna Ballard, Kalamazoo

On Mar 17, 2022

American Home Shield (AHS)

Home warranties can be a blessing for new homeowners or for highly experienced homeowners. When you own a home, you know appliances break, pipes burst, toilets leak, etc. When those expensive accidents that are part of home ownership happen, and you have an American Home Shield (AHS), your budget won\'t take a major hit. Yes, AHS will cost you each...View More month; I currently pay $79 per month, and my payment for any of expensive home breakdown happens is and has been $79 for the years I've had the AHS home warranty. Some may argue that putting the $79 in a savings account would add up to $950 a year, which I could spend on repairs. Sure. Last month my washer needed a new motor, which cost me $79. Without AHS, I'd have been searching for a new washer. Given that accidents come in threes for me, I also had to contact AHS because my stove/oven went on the blink and another time recently regarding a leaking toilet. I think I've also used AHS during the years for two furnace repairs and two or three air conditioning repairs. AHS works amazingly well for me.View Less

William Fehsenfeld, Wyoming

On Mar 04, 2022

American Home Shield (AHS)

Terrible! Have warranty to cover water heater, they want 1800 to install it . They say they have to modify water lines, it’s bs , I can buy a better brand plus install for under 1000. So it’s a scam !

William Fehsenfeld, Wyoming

On Mar 04, 2022

American Home Shield (AHS)

Terrible! Have warranty to cover water heater, they want 1800 to install it . They say they have to modify water lines, it’s bs , I can buy a better brand plus install for under 1000. So it’s a scam !

harold greenberg, Romulus

On Jan 29, 2022

American Home Shield (AHS)

do not give out the gift cards when you refer someone. been over 6 months and countless calls. there are other companies who would love my business. i nor the person i referred got them. call me and let\'s fix this

Teresa J DeVito, Greenville

On Jan 27, 2022

American Home Shield (AHS)

This is the worst service I have ever encountered. Made an appointment to have my electric looked at, the contractor was very nice but did not have the parts to complete the job. New appt was made and the was given a window of 1 to 7pm so basically waited all day for no one to show up. Appt was then rescheduled again and like the first time the ...View Morewindow was 1 to 7pm for AGAIN a no show. Obviously I paid the fee required to get someone out but because the repairs required cost more than the fee paid they cannot do the work. I would suggest anyone looking to obtain a home warranty from American Home Shield should just put their money in a savings account and add to it for those unexpected repairs because the money I have paid to them was to line someone's pocket and not to pay for the repairs on my home. I will consider this a learning experience and will NEVER purchase another home warranty, big scam. I just wonder who all is receiving money for this scam?? I will be contacting a reputable electrical contractor and having the work completed by them and NOT Whitney Electrical and Plumbing in Middleville MI who in my opinion is one of the worst companies I have dealt with. Both American Home Shield and Whitney Electrical NEVER answer the phone so you can never speak to anyone regarding the issues you are having. I guess they got tired of people complaining about their services.View Less

Teresa DeVito, Greenville

On Jan 21, 2022

American Home Shield (AHS)

I am very disappointed with the service that I have received from one of the vendors used by American Home Shield. I was told a person would be here on 01/20/2022 Thursday between 1 and 7 pm from Whitney Electric and as suspected no one arrived. I work a full time job and had to make arrangements for this timeframe. This is not the first time t...View Morehat I have heard of this happening to people with Whitney Electric thru American Home Shield. I was considering to renew my warranty with American Home Shield but have chosen to use a different warranty company, because when I asked if there was a different electrician to service this area I was told that they were the only company that American used. If American Home Shield cannot due the research regarding the vendors that they use then there is no reason for me to continue my subscription with American when it is up for renewal. My electric is STILL not fixed and now I am going to have to make arrangements AGAIN to have someone available for the electrician to gain access to my home. I am a very DISSATISFIED customer and highly doubt that anyone will appear today to make this right. That being said I will make sure that my realtor friends and mortgage banking friends are aware of how American Home Shield is ran. Thank you. A very dissatisfied mortgage underwriter.View Less

Hadi Awada, Birmingham

On Nov 01, 2021

American Home Shield (AHS)

My cooktop has been down for 22 days. AHS customer service is unable to help me, solve my problem, track the parts order, or let me speak with any supervisors. The repair company has been contacting them to also track the parts and cannot get any resolution. We requested a buy out or cash out and we cannot talk with anyone who can help us. I’ve b...View Moreeen a customer since 2018 and this is the first time it feels like a scam. We have not cooked in our house for 22 days and counting. This should not be something that’s is allowed to happen to paying customers who purchase a service from AHS and AHS does not provide them with the services that they paid for. Update: November 8 - I received a follow up phone call and reply to this review after posting. AHS indicated on November 3 that this case would move to cash out status. I called AHS again to follow up and now the new status is to wait for parts again for 10-15 more days. It has been over a month and I still cannot get AHS to resolve my problem. I am also still without a cooktop and have not cooked a meal in my home for 1 month. This is really not acceptable anymore. View Less

coleen french, Portland

On Oct 01, 2021

American Home Shield (AHS)

I am very pleased with the service from AHS. They have been prompt and very courteous, got the jobs done, tuneups performed, nicely. Plan to continue with them for a long time! They approved the replacement of my refrigerator a YEAR ago, but due to circuit board and insulation shortages, my model has yet to be delivered (not the fault of AHS). ...View MoreI just need a certain size so I don't have to move/remodel cupboards. Hopefully soon I will be able to take delivery and turn in my receipt for reimbursement. The store I am purchasing from brought me a 'loaner' last December, so I'm making do.View Less

Rosie Mc, Holly

On Sep 21, 2021

American Home Shield (AHS)

My first time utilizing AHS was very difficult, the repair person schedules the appt and tells you when they will be there. After the initial visit and not hearing any more I checked the website and found my repair order had been listed complete and closed. I called AHS and had to pay and additional $100 fee to get another order with promise of r...View Moreefund from the first then I saw they had assigned me the same company who notified me I needed to pay and additional $800. Calling again I was assigned to a different contractor who did come and do the repair professionally. I finally got my credit but This entire process did take whell over 1 month for a plumbing issue that thank goodness was not emergent.View Less

Robert M Nakon, Pinckney

On Aug 17, 2021

American Home Shield (AHS)

My F********* dishwasher refused to start so I called AHS for service. The man who came out to fix it was very knowledgeable and thorough. He found the fault and fixed it immediately. What more could I ask? I have been an AHS customer for quite a while and the security I feel just knowing that things that are broken will be repaired is wonderful.

W B, Grosse Pointe

On Jul 28, 2021

Lowe's Appliance Extended Warranty

Bought extended warranty for washer. Washer stopped working after 6 days. It’s full of water, won’t drain and extended warranty says they can have somebody out in 2 weeks!! They told me they only have one service provider for the entire area. Now my brand new washer sits full of water...for 2 weeks?! Unacceptable and waste of money!