Home Warranty Companies in Michigan

Review: We like them in general. Our only issue is they do NOT cover humidity systems issues on our HVAC system. With having a full humidifier built in our furnace, there are things to go wrong with that. We have had 2-service calls that were not covered for repairs due to this issue. Otherwise, calls we have had for covered repairs have been super.

Review: The appointed repair man showed up on time, gave a courteousy call before he came. Explained all he was doing to me and helped me understand my AHS contract. Was very satisfied with the service and he was neat in his work and clean up.

Review: My last call was answered by Passion Service Pro. I was very pleased with the service. The young man was polite and courteous. I hope to have this company's services again if need be. I have had good service with my AHS policy. They have replaced my dishwasher and oven with products comparable to the prior ones. It's worthwhile to have security for large expenditures And a comfort to retired people like me.

Review: My most recent experience was about a year ago. Our water heater failed. AHS explained the process clearly. The contractor showed up promptly, verified the problem, ordered a new unit, and installed it the next day. The contractor was very knowledgeable and professional. AHS kept us informed regarding each step of the process. I have no suggestions for improvement.

Review: The process of placing a request is straightforward. The work requested was completed immediately. The contractor even gave me pointers to follow. End-to-end (including a follow-up to make sure that my request was completed), my experince was pleasant.

Review: My hot water heater went out this morning. American Home Shield set up a repair service. The local company contacted me saying they could not service the hot water heater for 5 days. Who wants to go without hot water for 5 days? I called American Shield back and they stated that they only work with two local companies and they would put me on a waiting list. The customer service rep offered me no other solutions. What?! I would not recommend American Home Shield.

Review: All requests for repair were handled professionally on the phone, and in a very timely manner. This was very helpful. And the repair people were friendly and courteous, and did a fine job. Thank you.

Review: Complete waste of time. had repeat issues with our AC unit. After several service requests placed, different contractors requested, lack of care from AHS, lack of proper AC for our home for over 2 months I paid out of pocket for a new unit - AVOID THEM!!

Review: I have been a customer of AHS for 2 years and have only requested service twice to have repairs done. Unfortunately both times I ended up calling a repairman myself since they could not provide me one in a timely fashion (2 week wait for repairmen is what I was told) and paid for everything myself. I am also placed on hold a minimum of 20 minutes every time I call. I recently spoke to a customer service rep to express my frustration with the company before the 3 year renewal occurred and she was very rude and did not provide any help. I am very unhappy with this company and am currently searching for a new company.

Review: I got a fast response to my request for service. One was for my wall heaters & the other my dishwasher. Both company sent very professional people to fix the problem. The two wall heater had to be replace and it took only a few days for them to return and replace the heater. I liked the fact that he explain what the problem was and what needed to be done and then he did it! The dishwasher was the same way...he looked at the dishwasher told me what was wrong & fixed it. I am very happy with different vendor that American Shield uses.

Review: was very pleased with second service co you selected to accomplish the job. the service rep was very professional. he analyzed the situation and then explained the steps and added cost involved. in the event we should have cause for another plumbing problem ,I would hope this co would be selected . thanks for the service. ron n

Review: I would be referencing the last repair as being the plumber as the microwave repairs are scheduled for next week due to my on schedule conflicts. The plumber was extremely kind and professional. His appearance was clean and he was very careful to help keep my house clean, in fact, he went above and beyond and cleaned the old "glue" from the old toilets off of the tile where the shape of the base was different. It would have taken me quite a lot to get down on the floor and try to scape the unsightly marks. He did this without my even asking. I felt he was competent in his profession and valued my time.

Review: My experience with American Home Shield has been excellent. The contractor was very professional and took care of our problem promptly. I do wish customer service had a prompt to speak to a customer service person when calling, esp. if it's an emergency as we have had in the past.

Review: I have had American Home Shield for years now. Most of the service companies are great. A few were not. I informed company and had any issues resolved. Then this happened. I requested service. I was billed 2 separate fees if $75. I made numerous calls to rectify double billing. Each time I was told yes we have the information and it will be corrected. It took four months, many many phone calls. All the while receiving demand letters for the $75. Finally resolved, I cancelled my plan. And still the monthly payment was taken from my account. Many phone calls and conversations with agents, I am still awaiting my refund. It is clear their systems and policies are not working.

Review: The American Home Shield was very prompt in taking care of my problem. They referred my case to a contractor; the contractor had to order parts and had to visit the site several times. Eventually the problem was resolved.

Review: My last request was for a vendor to come out and look at my washer. They call to let me know what time they were to arrive. The contractor was pleasant and fix the problem gave me a receipt and thank me for calling American Home Shield.

Review: We have been with American Home Shield for over 4 years and my family wouldn't rest without it. We have used it on several occasions like: washing machine not working, dishwasher not working, oven temperature was not working, and dryer wasn't getting hot. Thank goodness we had them and the professionalism that came with each technician. Thank you

Review: We purchased a home a few months ago and the seller provided a home warranty through American Home Shield. While not expecting to need this warranty, it certainly gave us a "peace of mind" as this was a major purchase and we did not want any additional and unexpected expenses. About 30 days ago, our dishwasher stopped drying the dishes and wasn\'t working properly. Through American Home Shield, I submitted a repair request and within 24 hours, we had a plan in place and a contractor lined-up to service the appliance. The service company showed up as scheduled, concluded that parts needed to be ordered and followed through with the repairs needed in a few days. Fantastic and unexpected service by Diamond Factory Service. Having contractors of this quality in their service program speaks highly of the standards they set. The dishwasher now works like new and all because of American Home Shield - thank you, Jeff

Review: I give it a 5 because when I talk to someone they are always nice and helpful. I know they are working on wait times and have added a chat. Prior experiences I have had extremely long wait times and unable to speak to a person. An emergency number would be helpful for issues that need immediate attention. I have used a plumber and electrician and was very happy with the work done.

Review: AC problem was corrected with on time appointment and eXpeditious results. Technician was friendly and extremely professional.