Home Warranty Companies in Indiana

Review: My sump pump failed the other day and our entire 1700 ft sq basement was flooded. So what did they do? AHS called a plumbing company and told them to come to our house to fix the pump. That is all they did. They called another comapany. When I was talking to customer service about it and asked them "so all you did was call a plumber to fix my pump?" And the representative said exactly. No compensation for our carpet. Everything out of our pocket. I could have called a plumber by myself instead of pay this company x amount every month. Please for your sake and your money's sake do not go to this company.

Review: Original contractor (Sears Repair) cancelled the first scheduled appointment. Tried to push us back more than 3 weeks. I contacted AHS and they assigned to another contractor (West Maintenance) who showed up on time and completed the job in 2 weeks after ordering parts. I was very happy with their service.

Review: I called a couple of months ago about my water heater broke, so called AHS about my situation and as always they are very professional about hearing my problem and a quick result ion to my problem within four days my water heater was replace and everything was back to normal, they have to order my water heater because it's a different brand or kind it's not something you can just buy it at the store, and that's what impress me despite of that situation I think if was pretty good job. So thanks!

Review: Kevin\'s appliance is the company that Lowes uses for their warranties in Columbus. Just had then out today my refrigerator isn\'t freezing and my dishwasher I purchased both from Lowes and the dishwasher never worked from day one of purchase, but they came out today saw one bug inn my kitchen and wouldn\'t look at anything and I am now out thousands of dollars on those purchases and warranty coverage.! If you ask me they\'re nothing but thieves and I wouldn\'t recommend going to Lowes or especially taking time and hard earned money to purchase a warranty from them on my worst enemy! Unless you just love wasting your money

Review: I have always been told why do I have home coverage is like throwing money away. Well I have to say that I dont fell that way at all . In the last year I have had to use my coverage and it has been very beneficial. All contractors have been great and have giving great service.

Review: The best warranty company. They don’t search for reasons to deny claims like other warranty companies. They use top notch vendors and fix things. I love AHS!

Review: AHS was great to work with. I called for a service call and had a repair man out within 48hrs. I have no complaints.

Review: My previous homes were new builds so I did not feel the need to purchase services from American Home Shield. However, my current home is 16 yrs old at the time of purchase, and our friends, family, and realtor highly recommended AHS. My last experience exemplifies my overall impression of AHS. I requested a service call for my dishwasher, and the customer service representative scheduled the appointment with Sears for the following day. Sears called and literally game me the run around which ended with them postponing my appt for a week later. Sears could care less about the water damage to my kitchen which was a result of postponing service. I called AHS to explain, and they immediately addressed the issue by assigning a different technician who was very prompt to schedule the service, very prompt with his service appointment time, and very thorough with his service. For a first time subscriber, my experiences with American Home Shield have been spectacular.

Review: Needed HVAC repair. They sent out the cheapest company they could find and took 10 days to do the work. The techs looked like they were homeless, and couldn't have been less interested in us or what they were doing. They replaced a 14 yr old Trane Heat Pump with a budget AirTemp unit, did not address the indoor unit. So now, when our indoor unit goes out, we will have to once again replace the outdoor unit because it is a freon unit and does not meet EPA standards. The phone reps at AHS were terrible as well, poorly spoken, difficult to understand and was in NO HURRY to get information for me. I called 3 different reps and got a different answer each time. I ended up paying for a 2nd opinion and was told the repairs they did were not to industry standards. After 10 days of 80+ degrees in our house the new heat pump was installed. THEN they told us we had to pay for the freon, AHS only covers $10 of freon!! We had to pay $360 for a newly installed heat pump with a warranty!! Our initial thought was that we simply needed freon. If that had been the case, we would have had to pay $125 for the service call, then $360 for the freon. AHS would have only covered $10 of that repair! I am looking for a new Home Warranty and would suggest the same for anyone considering AHS.

Review: I called American Home Shield at 9pm in the evening because of a leaking water heater. The customer service person was friendly and understood the urgency of the situation. She contacted a plumbing company who called me first thing the next morning- they came out the very next day and replaced the water heater immediately. The service I received was friendly and very quick- we are so thankful that we purchased the warranty!

Review: We believe they should run checks on the people they sent to clients homes. They ripped us, and several clients, off. But, to make up for it, they sent another business to our home, and we are fully satisfied.

Review: The response time now is much better then 2 years ago. I have seen great improvements in the system. We have gotten to know the companies and when they call my husband he relays to them over the phone what he think is going on and that way the repair person knows what to order and it cuts down waiting time in not making 2 visits, sometimes it cannot be helped. The cleanliness of the contractors have been great and they respect my home and not beat up everything. Customer service has also been nice, if not I will respectfully report it because as in my 20 years of real estate I feel you can only improve on what you know is not working. If the company is rude or quick to finish the job in a hurry just to get to the next is not what the customer wants, fast but accurate. Being on both ends I have seen AHS growing. HMS has a good reputation out there and I feel AHS has given them a run for their money. Keep up the good work.

Review: My one and only call to AHS was about my garage door which would not close. There was someone at my door within 24 hours, pleasant and patient in ex-plaining why my garage door wouldn't close. I'm 83 and it's not all that easy sometimes to work out what was wrong. It turned out the two signals facing each other were out of line and he made sure, they would stay inline by taping one of them to the arm so it couldn't move. Simple solution. I think he was ready to go in 15 minutes.

Review: I am a new customer with American Home Shield, and the contract is for rental property. The property is managed by a management company, I received an email from AHS stating "our contractor has been unable to reach you". Before contacting the management company I decided to first contact AHS had to make several attempts because the AHS phone system continued to drop the calls. Then the automated system said the hold time was more than 1 hour. Decided to use the website for information but could not use it either because it was not working properly. Could, however, see that upcoming payments for the contract payment were pending. I am not impressed with my first experience with AHS.

Review: After reading all of these "RAVE" reviews I guess I'm just unlucky. I requested service on my AC on 6/26/16. Tech came out two days later and determined my compressor was bad and needed replacement. AHS waited 2 days more to even order the part, then told me more then once it was shipping directly to the contractor and due for delivery on 7/06/16. Well, that did not happen and they made me wait until Friday to do anything incase it got held up in shipping. So they then told me it would be available for pick up by the contractor the following monday. I called on Monday and was assured that was the case. The contractor called me and set up an appt. Only to call back later that day to inform me the supply house had made a mistake and the part actually wouldn't be available until the following monday 7/18. So they finally get the part and come to install it on 7/20 only to find out that AHS ordered the wrong part that would not fit in my unit. So after waiting another hour to get hold of someone at AHS they informed me that they would be expediting the part. Now I work in the supply chain industry and to me expediting is 1-2 day shipping. Just finally received a phone call to set up another appointment to repair on 7/27 for which I will have to take a 3rd day off of work. It has now been over 4 weeks since my initial request. I asked for a supervisor to call me over a week ago and have still not received a phone call after now 3 requests. I could not be anymore frustrated with this entire process. I also had to go purchase a window ac unit to not die over the weekend with our excessive heat advisory. It was 96 degrees in my house on Sunday. I just don't understand how you could possibly be a "top rated" company operating like this? If this is as good as it gets I would hate to see what the lesser companies do.

Review: I don't recall whether it was the timing mechanism or a belt or the agitator or a leaky drum, but we did notice that our clothes were not spinning out any more. So we made an appointment with one of your contractors, the Lake Area Appliance Service. On 7/27/13, a gentleman came out and discovered that oil was leaking from the transmission clutch, causing the spin tube to disallow the unit to spin properly (I'd say!). He readily agreed that a new unit would be the best solution. We reviewed AHS' recommendations, and opted to receive funds in order to purchase a low-water less-agitating Centennial Maytag model. This has more than exceeded our expectations, getting our clothes cleaner with less water, and having less for the dryer to do.

Review: I do love the service however I feel the price is too high. Honestly I have been shopping around.

Review: Convenient, reliable company that is easy to use when things go awry. Have never had a problem with the contractors or companies they have recommended to us, and the price is fair.

Review: We were very impressed with our technician. He called before he came and was professional and polite. My husband even liked him. He had to order a part and when it came in he came out and installed it. That wasn't the only problem. He had to order another part and come back again and install that part. Now my "old" dish washer is working well.

Review: The customer service person at AHS was friendly and professional. The repair company they set me up with called same day and I had an appointment scheduled the next day.