Best Home Warranty Companies in Kentucky

Review: My plumbing issues were fixed within 48 hours after they were reported. I was very impressed with service. My only issue is length of time on phone to talk to customer service.

Review: It is a great pleasure to have this reassuring service covering my most valuable asset. My dealings with AHS have always been helpful, courteous, and prompt. I would recommend them to anyone.

Review: This is the second time we have had a need for the extended warranty purchased on our Samsung washer AND dryer. I would like to say that both times we\'ve tried to use the warranty we have had very very long waits to be scheduled first of all, second.. the technician didn\'t bother to show up on date scheduled and we received absolutely NO NOTIFICATION that they weren\'t coming or reasons for not showing up..after we waited all day for them to arrive..nor did we receive any notices following failure to show up, and third when calling to report and find out why.. customer service wanted to reschedule for a week out. I explained this was the SECOND TIME we had had the problems with the machines and SECOND TIME we had been through the same process with service technicians. It is my belief that when you pay hundreds of dollars for an extended warranty, or a warranty in general, that you will have coverage for the product when it is needed and that the service techs will arrive on scheduled date, and ..if for some reason beyond control they cannot, they notify the customer. That is proper business, so far..LOWES HAS FAILED...A&E HAS FAILED..AND OUT MONEY HAS BEEN LOST. As someone who firmly believes in extended warranties on major appliances, I would STRONGLY SUGGEST AGAINST PURCHASING FROM LOWES. We will no longer purchase from them, it is a waste of hard earned money.. we will purchase in future from local appliance stores only, where a warranty is guaranteed to be a warranty. I am so disappointed and dissatisfied with the service Lowes has offered, it is a sad thing to advertise a guarantee and fail to comply. SIMPLY BAD BUSINESS. NO EXCUSES.

Review: I bought an ORHP plan with my house, which has had a lot of issues. I have had to call them for about 8 issues. I'm honestly not sure how this company is still in existence. They are horrendously bad at their job. The subs they use show up less than half the time, and when they do, they have only gotten the job done right one time. Otherwise, I have to keep calling ORHP until they can approve a sub who will actually show up and do the job. Also, their plans cover very little. It does not cover plumb line breakages or roofs (although I understand the latter is common). When our furnace went out this winter, my family and I were left without heat for several days in negative temperatures because of the incompetence of their staff and subs. They would not reimburse us for space heaters or a hotel room. And while I'm on my rant, you have to speak to a different person about every little thing, so your call will be transferred several times. Now, I will say that most of the CSRs have been kind, with only a few exceptions. In sum, this home warranty company is only for people who enjoy frustration and have lots of free time.

Review: We purchased the house 9 mths ago & the ice maker just went out. I verified that water was getting to the fridge & that the line was not blocked. Suspect that the water valve on the back of the fridge is not working. Checked on the price to replace the valve & it cost $48. I called to get a service rep to make necessary repairs since I should only be out $60. They could not locate a service rep in my area & said someone would call me in a few hrs. I waited till next day about 1:30 & called back. Old Republic said they still have not located someone who would make repairs but would contact me soon. A few hrs later I rec a call & said it would be over a month before someone could come out & look at the problem. I could order the part & have it shipped next day delivery. I think they just want to stall & hope I will replace valve myself. DO NOT USE THIS COMPANY

Review: do not recommend this company, on two separate occasions denied my claim for what the called secondary damage. But only defaulted to this excuse after I challenged them on their initial reason for not covering my furnace when they said I was not covered for a dual zone HVAC system. When I called them on their B.S. they back pedaled and still denied my claim. I simply cancelled my policy got what prorated reimbursement i could and will never consider them again.

Review: Our furnace went out the day before we were supposed to leave for Christmas vacation. We called AHS and they quickly contacted two area providers, one of whom called us within an hour. They were out later that afternoon to check on the problem. The gentleman was friendly, helpful, and honest, stating that he wasn't able to fix it yet that day due to special equipment needed. He came back the next day (Christmas Eve) and coordinated with our neighbor to let him into the house. The heat was fixed and we didn't have to worry while we were away!

Review: I have had Am Home Shield for about 20 yrs and always had great service. Having an AC replaced in July took 3 days to be OK\'d but was far better than the alternative.

Review: I\'ve used American Home Shield several times and they are always quick to respond, send great techs and I have never had a complaint. Absolutely great to work with.

Review: AHS doesn’t have the best contractors in my experience so far. Have had continued issues with my heat pump since January resulting in my heat being out a few times during the cold. Then the air didn’t work during some hot days during the spring. To date we have had 3 contractors and 6 visits for the same issue. Finally someone was sent out that could trouble shoot the problem. The first contractor got very rude and yelled/cursed at me - very unprofessional. The second one quit- as he couldn’t figure out the issue? Finally the third one was great! Too bad it took 6 visits to find him. Unfortunately I have missed an extreme amount of time from work due to all the visits where the repair people didn’t know what they were doing. I have tried to convey these concerns and ask for someone within AHS to call me back but they never do. So far I can’t say this has been the best experience.

Review: Over 10yrs with AHS and most repairs done in a timely manner. 4-15-17 requested AC service.4-18-17 called Ac company.4-20-17 Tech came left to notify AHS of finding. 4-26-17 called AHS stated that they had not received detailed info from AC company. AHS send out a request for a second opinion .Tech arrived 5-7-17. He said that it was to far from his home base recommended replacement and original AC company. 5-15-17 , 5-17-17, 5-19-17. Customs Reps all seem responsive and will get this resolved for you and so sorry for the problem. Over a month later and no AC . You would think that by now a person management would have got. Involved. I worked for Service MASTER 23 years and have over 10 yes with AHS and have only kept the contract due to loyalty. NOT DUE TO GREAT SERVICE.

Review: I have put in service requests for a range of issues from my HVAC system to my water heater and garbage disposal. AHS connected me with service companies in my area that were professional and worked efficiently. I would recommend them to every homeowner.

Review: The service contractor who repaired the stove drawer and the burner did an excellent job. He was able to come in the same day that we called for service. He had the right parts and fixed it very efficiently. I can highly recommend there company. The A/C contractor also did an excellent job. Our A/C went down that morning and they put a rush on to help us the same day on a hot day. The technician was very friendly and diagnosed the problem and fixed it very quickly. He had our A/C running and blowing cold air. I highly recommend there company to everyone.

Review: The last contractor that I had was for a preventative maintenance for my furnaces and air conditioners. They actually called and said that they had finished their previous job sooner than expected and wanted to know if they could come on earlier than scheduled, which was fine with me. They were not able to check the A/C's as carefully as they had planned because the temperature was too low. That means that I'll have to call them back in the Spring. They were very courteous and pleasant. / A month before this service, I was having a problem with my garage door - the service people came, fixed the problem and were also very nice and took care of the job.

Review: Each service I have requested I have had to call the company. These companies usually have no idea about my need. I would be willing to bet AHS selects a company and doesn’t notify them. My last repair the company came once to view the issues and then a week later to actually repair. Filing for the service is easy online.

Review: We have had excellent service both from customer service and from the contractor that comes to our home. I highly recommend AHS

Review: Our dishwasher was broken. It was a very simple - Call once and within 2-3 hours service guy would give you a call to fix it and everything was fixed within 4-5 hours. Great service rep, great service technician. We will definitely keep renewing our policy; what a valuable warranty to have and we have been recommending it to anyone who would listen. - Anna

Review: Overall I have had a pretty good experience with Old Republic. They have replaced my a/c and furnace, as well as covered some plumbing problems. In each instance, parts of the work were not covered and I had to pay out of pocket, but the bulk was covered. This seems to be pretty standard practice in the industry. I definitely got my money back out of the policy, so much that they wouldn't let me renew for another year. My only other issue was that they have very few vendors in the area and repair/service often takes a LONG time. However, they did give me the option to hire my own person and reimburse me (which I didn't do). Customer service reps were always friendly and they were really good about calling to let me know the status of my work order and to follow up to make sure the work was satisfactory.

Review: I have used the service 3 times so far since I purchased it. Once for my dishwasher and twice for plumbing issues. I have to say they were prompt friendly and the contractor that was sent out was professional and nice I\'m very happy with the service so far!

Review: Instead of looking and finding the contractor need for your repair services such AC repair, plumbing, washer, garage door opener etc... AHS is just a central point to request a service repair to almost everything in your house. Easy on web to place a service call, next day a contractor will contact to set up your appointment, they come to fix ít, pay only $100(my case). If it cannot be fixed, you will get a new one same level of what you have or choose to take cash and pay upgrade. Sounds really fair! I pay for my brand new, top of the line washer for $200 vs $900. I had multiple service call and it is always excellent. Highly recommend to save money, time and worry free when have to deal with those repairs in your house. Regards.