Home Warranty Companies in Kentucky

Review: When I placed a call to AHS, I found the customer services department, to not only be professional, but they listen to my problem, and solve the issue. I was struggling to make my payment with my job change and wanted to drop my contract. They explain how my contract work, and signed me up for another three years with a great price. Thank you for being so understanding in my time of need. A company that not only protect your most valuable possions,but listen and understand your needs

Review: opened maintenance request on fridge in early March, still not fixed by June 24th. We had to just ask for a refund for the co-pay. it is sad that they are paid for a service that they are unable to actually give. After several calls they never changed who they used so it is just as much their fault as it is the crappy company they used. The company brought the wrong part twice and when they finally brought the correct one it was broken. Just absolutely horrible experience. The customer service was very polite and nice even though I am upset, however that means very little when the issue was never resolved.

Review: In general we are satisfied with our home warranty contracts (we have 3). The only issue is then when something really should be replaced, they always want to patch it and we end up with multiple repair calls when a replacement would have been the more logical solution. At that point, it begins to be a hassle. As to the plumbing & HVAC companies AHS sent to our home....we had used them before. I have always found them to be courteous, willing to work around my schedule, and always arrive when they say they will.

Review: Terrible hours of waiting ont the phone to get thru to ask a question. Used 2 of their plumbers no one could do the job. I still got charged. Had to hire y own. 2000. More for me. Hired electric got just SOME unusable outlet fixed was charged 3 service charges o the same call used them for dishwasher and frigde. They were once again to send plumber for ice maker hookup they didn’t. Dishwasher had to be replaced. Only ones offered didn’t fit After waiting almost an hour and a half on the phone I was told the didnt guareente the size buy my own. I give up. I’ll be eating that too. I sure this won’t get on the reviews but if it does. Think long and hard before you use them. It sounds great but it a Terrible disappointment If these people want to contact me give me a valid phone number and email so I can give them a return call if I miss them. If they don’t want to really fix all this just don’t bother to say you tried to resolve. I’ll keep you all updated

Review: The operators are friendly and ready to help. They also answered the phone in a timely fashion with minimal hold times. Once we identified the broken device, American Home Shield worked quickly to get a contractor out to my house within the week. The contractor hired was knowledgeable and solved my problem with my dishwasher. Overall, I have been very satisfied with the service they provide.

Review: do not recommend this company, on two separate occasions denied my claim for what the called secondary damage. But only defaulted to this excuse after I challenged them on their initial reason for not covering my furnace when they said I was not covered for a dual zone HVAC system. When I called them on their B.S. they back pedaled and still denied my claim. I simply cancelled my policy got what prorated reimbursement i could and will never consider them again.

Review: AHS was recommended to us from a friend of ours. She said they had saved her alot of money over the years that we should consider it. So we went online,signed up it was so easy! Even easier when calling in a repair! Fast service! so i can get on with my day! Thanks AHS for a company that stands behind their product! We also have recommended you to family and friends! They have said they got the same response we did when calling in a repair! AHS HAS GIVEN US PEACE OF MIND!

Review: AHS is efficient in scheduling the appointment. The contractors sent are always professional and friendly. I got my sink compactor replaced in no time! The job was done fast and the contractor left no messes! This is why I will continue to use their services for years to come!

Review: Took a while to get the part and then the repairman was closed over thanksgiving

Review: Every time I have needed to use my home warranty the response was quick, the contractors were professional and they fixed the problem.

Review: I had to have my relatively new stove repaired. I easy started my ticket on line and received a call from a local Sears repairmen to set up an appointment that very same day. The servicemen that arrived came promptly and were very professional. The servicemen had to order a special part for my stove. It came in the mail in a few days. The servicemen came back when the part arrived and installed it. I was impressed and very pleased with my American Home Shield service. Timely, easy to deal with, and competent service representatives. My husband and I feel that American Home Shield is an excellent service for us.

Review: My plumbing issues were fixed within 48 hours after they were reported. I was very impressed with service. My only issue is length of time on phone to talk to customer service.

Review: My dishwasher was not functioning properly, and I thought that it might be time to look into a new one; however, I believed that it worth the $75.00 service call fee to find out for certain. The contractor came out on a timely basis, looked at the issue, and made a repair. Because of the age of the appliance, the repair only lasted for 3 months. At the time, I purchased a new dishwasher and installed it. Customer service was friendly and attentive. The contractor was knowledgeable and efficient. My experience with AHS was a positive one!

Review: Better think twice before purchasing the extended warranty. I have been without a washer for a month because of Lowes extended warranty. Agitator issues and could have bought a splutch repair kit for $25 to fix it but would have voided warranty if I did it myself. Learned my lesson.

Review: This is a awesome service. Be I h a father working two jobs i don\'t always have time to make repairs needed. One call and it\'s taken care of professionally, and at a fraction of the cost.

Review: We were contacted by phone almost immediately by Ohohna Heating & Air to let us know the they had received the service request for our home. They called and gave a 30 minute notice that they were on the way. Showed up before the 30 minutes were up. He was clean and well kept. He discribed at length the problems with the HVAC unit and what it would take to fix the unit. He also explained that we would have to pay for the freon that had leaked out of the unit because of the broken part. The compressor arrived earlier than expected and was installed that afternoon. Very pleased with their office staff, Leila, and the repair people. Would use them again when needed.

Review: We have been with Old republic since July of 2009 and I believe we have had to call on them two times and both were positive experiences. The house was completed in '06 and we were the 2nd owners in '09. The 1st time we used the service, our built-in microwave went out. They sent out a service person the next day and he determined it was kaput! They called and emailed the next day and sent along our choice of 3 microwaves with similar features they would replace it with. My wife really would like to have an upgrade, so OR sent us what they would have paid on one of those three units. That took about 10 days, but we simply went to Lowe's and got the one she liked and had them install it. It cost about $100 more than OR was allowing, but that was acceptable to us and when the OR check arrived, we just deposited it in our account. On Sunday of this week, our AC compressor went out. I called OR on Sunday = it was HOT here! They had Rick from Service Ace her the next day. Rick said the compressor was gone and would call it in. The next day, OR called me to say they would be replacing our compressor with a same sized and similar unit. On Wed. afternoon, Service Ace called to say they had picked up the unit and would be here the next day to install it, and they did. Besides our $100 co-pay, we were out an additional $275 in fees for things like freon recovery, local permits, etc., and this is perfectly understandable. Never heard of the brand, Goodman, but Rick from Service Ace said they had been around about 20 years, out of Houston, and had been reputable - this even though he is a Maytag AC dealer/installer. We could not be much more pleased with our dealings with OR. You just have to be reasonable in your expectations and not expect to get the moon handed to you for nothing!

Review: Well as of right now I have been lucky and didn't have to call for service yet. I will say that American Home Shield has been keeping me up to date on everything going on with them. I have talked to people who tell me that when needed the was no problem with service and work being done. Also the Company has been real good at handling the amounts to be paid out. Like I said haven't had to use yet but feel very about having You as my Insurance carrier.

Review: Any time I have called customer service I am on hold for a minimum of 30 minutes! Have considered canceling however we have been happy with the service so we are continuing.

Review: I have had Am Home Shield for about 20 yrs and always had great service. Having an AC replaced in July took 3 days to be OK\'d but was far better than the alternative.