Best Home Warranty Companies in Kentucky

R. LYNN Garrison, Louisville

On Aug 31, 2023

American Home Shield (AHS)

Contractors are rude and bothered when I call as the warranty company request. Repairs can take up to 2 weeks maybe longer. My air conditioning unit has not properly worked for some time. ????, I have a like, don\'t like view of the company, whose commercials make you think your service call will be handled immediately to continue making grandma\'...View Mores sauce, not my experience. First request service pay fee, wait for contractor to make appointment, then wait. View Less

A Mitchell, Louisville

On Apr 12, 2023

American Home Shield (AHS)

I have been a customer of AHS for quite a few years. September 2022 I called in a work order for an AC unit that was leaking water down into the furnace due to a leak in the A/C coil. The contractor came out and said there was a leak in the AC coil that needed to be replaced. The contractor got sick and could not complete the job. Over the next nin...View Moree months, I have called American home shield, repeatedly requesting another contractor. They said they would reassign the service request to a new contractor. One was assigned and came out to check the unit, but because it was winter time they could not , fix the original problem of a frozen line with a hole in it, because it was now winter time and the furnace was now on heat. Needless to say nine months later, it has not been resolved yet. Because of the leak from the coil, Damage was done to my property. I had to replace the flooring around the unit. I had to replace drywall around the unit to prevent mold from the constant water leak. I tried calling AHS, customer line and requesting an emergency response, to ha someone higher up to give me a call so I could get this issue resolved. They stated that there is no one higher up that can get this issue resolved. Although they have sent another contractor out at my expense to check the furnace, they were unable to check the AC cola because it is now winter time, and the AC unit is turned off, the AC unit must be turned on in order for the line to freeze, and then turned off to thaw out to show the water leaking into the unit . Now that it’s summertime and the AC unit is still needing repair, AHS has not responded nor have they requested a new contractor to fix this problem. If the AC unit is turned on now on and it continues to leak the damage done to the flooring and drywall that has been repaired will be destroyed again. It’s unfortunate that I have paid monthly for quite a few years for this warranty and no one at AHS can’t return my call or resolve this issue. One customer service representative said I should send this to the better business bureau if I wanted to get it resolved. dispatch #153856728View Less

Karen Marcum, East Bernstadt

On Oct 22, 2022

Lowe’s Protection Plans

Receipt say no registration required..even told at the register its not required because it’s automatically registered. Wont return the warranty money and called the warranty Co for reimbursement and they have no record of warranty on file. Out $154.97 for a refrigerator I never even received bc 2 days after it was supposed to be delivered we wer...View Moree told it was actually out of stock.View Less

Lisa, Middlesboro

On Jul 27, 2022

American Home Shield (AHS)

Our issue was fixed in a timely manner. The young men that came to out were precessional and courteous. Once everything was fixed, they also checked other parts to make sure everything was working properly

pat muncie, Winchester

On Jun 18, 2022

American Home Shield (AHS)

F*** R******* H****** and C****** contacted me and completed the work on my AC within the alloted time they said it would be. J***, the worker they sent, was very professional and took care of my AC.

Marlon Anicete, Rineyville

On Jun 15, 2022

American Home Shield (AHS)

The repair guy was very respectful and helpful. Best service I have in a while. He was very knowledgeable and a veteran. I couldn’t ask for a better service person to fix my garage door opener.

Sally A Vaughn, Paducah

On May 27, 2022

American Home Shield (AHS)

I had an air conditioner issue and AHS sent someone right away. The HVAC people arrived and found that the problem was actually electrical. I sent another work order in immediately and AHS contacted an electrician immediately. The electrician arrived same day and found the problem. Both companies that AHS sent were professional and friendly. My air...View More conditioner is working and the wiring in the house is fixed as well, I am happy with the service provided.View Less

Judy Miller, Middleburg

On May 20, 2022

American Home Shield (AHS)

I contacted AHS online Saturday night about my HVAC & they immediately emailed the name & number of the HVAC company who would come to check it out. I talked with R&* C***** on Monday. She was very nice & understanding & the repairman came on Wednesday & found & fixed the problem. I had not submitted a claim before so I didn’t really know what ...View Moreto expect. Everything was very prompt, efficient & professional. Thank you AHS!!! View Less

Ray, Catlettsburg

On May 10, 2022

American Home Shield (AHS)

I have been with AHS for 2 years now and we have been able to resolve the issue at hand. Their Customer Service has always been nice. The Contractor has been top of the line and I would recommend Mr Patterson and AHS always.

marie freeman, Breeding

On May 02, 2022

Lowe’s Protection Plans

I bought w******** refrigerator. It started freezing my food last summer. Technician shows up looks at it says it’s the control panel doesn’t even test anything. So it would be a week before the part was in. Came back put the part in did not fix the situation. I contacted the technician and he said to get a second opinion. I contacted the warr...View Moreanty company they said there was no one to work on the w******** in my area at the time. So I had a claim number I thought it was a done deal I was getting a new refrigerator. I had a broken ankle I was in a wheelchair my father was in hospice dying in northern Indiana. As soon as I was able to walk at all I went up to care for my father and settle the estate. I had a house sitter here when I got home I would have a new refrigerator! Instead nothing had happened. I contacted the warranty company again. Was told the claim been closed because someone did not do the job! And another technician was coming. I was fed up. I bought a new refrigerator from my local appliance store. So I have the appliance store come out and look at the refrigerator today. He took the time to take the panel off and actually look at the refrigerator! He told me it was a closed system the refrigerator cannot be repaired! I paid $80 to prove my point here out of my own pocket! I have bought warranties with everything I have ever bought from Lowe’s and never made a claim! I expect a new refrigerator from you! Or reimbursement. I have pictures today of what he found I have a written receipt with the problem from the refrigerator. I have both claim numbers that I went through I’m going to submit. Don’t waste my time anymore please my time is precious too and my money! Shame on you for during some of my most trying times what you put me through! Case number Lowe’s CA8785318-V5B8J6 CAS-9185485xP6G0W0 View Less

Bruce Amato, Franklin

On Mar 28, 2022

American Home Shield (AHS)

Very dependable company, fast turnaround and repairing my HVAC system! Been a customer of theirs for over 11 years now! A pleasure to deal with! One of the few companies that you can trust and count on.

James e Ray, Louisville

On Feb 02, 2022

American Home Shield (AHS)

No complaints. The service was own time and very professional. Glad i had American Home Shield. I would refer American Home Shield to everyone including my family and all of my friends.

Marie Freeman, Breeding

On Oct 07, 2021

Lowe’s Protection Plans

After reading so many of these reviews I’ve had the same exact experience with the extended warranty. I bought thousands of dollars with the stuff from Lowe’s. A freezer a dryer and refrigerator a pressure washer a J*** D**** tractor. Bought warranties with all of it. My refrigerator is freezing in the refrigerator compartment. My first claim...View More out of all these warranties. As so many of the reviewer’s hair my experience was the same. Where did almost a week to have a service man come. Said I have my freezer overloaded, So there’s not enough ventilation and that’s what was causing it to freeze but he will go ahead and replace the sensor. Waiting another week got the sensor replaced. By very rude repair man. Not the same one as the first visit. Hesitant even wear a mask and then put on a bandanna. Replace the sensor and says I got too much in my freezer again so after he left I cleaned out half of the freezer a quarter of the refrigerator. If I take out any more of the refrigerator is not worth using! Well since the replacement of the sensor the refrigerator has not even shut off and it’s 28° in the refrigerator department. After a long long how hold I was told that they would have to find another repair man it could take 2 to 3 days. I am with the rest of the reviewer’s. I will never ever ever buy from Lowe’s again! They have lost my business forever I won’t buy so much as a nail! View Less

Marius Fourie, Lexington

On Aug 05, 2021

American Home Shield (AHS)

Best service in the world!!! Staff is extremely friendly and competent. I phoned a request in for my faulty garbage disposal system. Received a text message and email with the contractor’s info etc. within 30 minutes. 18 hours later the plumber finished the repair. WOW! for 13 years I used a different warranty company. NEVER before was a co...View Morentractor sent to us within 2 months and the last time this year I waited 5 months for a repair service. I’m an American Shield customer for life!!View Less

Ray, Catlettsburg

On Jul 23, 2021

American Home Shield (AHS)

Overall our experience was great. A couple of small bumps but nothing we weren\'t able to work through. The time length was a little longer than we would have liked, but you have to consider the time of year and that a contractor is already scheduled several days out. Also, the age of our unit made getting a compressor just a little harder. This is...View More why I'm giving timeliness a 4. Our initial call after the contractor turned his assessment in was bumpy, it took 3 calls to explain the additional cost, but we did get it worked out. That's why I gave Customer Service a 4.View Less

Toni Smith, Louisville

On Jun 08, 2021

American Home Shield (AHS)

Very Happy! Communication about * & * Plumbing appointment and arrival time was great! Quick response. Plumber was very professional, friendly, respectful and knowledgeable. He fixed both my tub faucets and leaking toilet tank quickly and efficiently. Great job!

Joshua Torpey, Louisville

On May 11, 2021

American Home Shield (AHS)

If I could give this company 0 stars I would. They charge service fees to send out contractors they choose (usually with poor ratings and reviews themselves) to assess the request. The majority of the time the contractor writes the report so that AHS can deny the coverage and then the contractor offers to do the work with you paying them directly. ...View MoreCustomer service is just scripted employees who never actually resolve an issue. The escalation department is consistently flooded with calls due to their poor service and also usually unable to resolve issues. Save your time and money and avoid this company at all costs!View Less

Marco, Ft Mitchell

On Mar 13, 2021

American Home Shield (AHS)

It could have been a little faster, but overall very professional. Got my stove repaired without any questions. Just a few days to have it inspected, a few more submitted and approved, and 1 week for part to come in left me a total of 2 weeks without a stove. But it is like brand new now, and working as expected.

john, Elizabethtown

On Oct 22, 2020

American Home Shield (AHS)

Probably the simplest and most pain free warranty service/request that I have ever experienced. We had a fan in the living room stop working and it was a simple claim process using the website. Fill out some information, click submit and within 24 hours I had an appointment set up for the next day. Quick and fast processing and service. I would rec...View Moreommend AHS to anyone.View Less

Steve, La Grange

On Sep 03, 2020

American Home Shield (AHS)

Our AC compressor fan stopped working two days before the remnants of Hurricane Laura blew through Kentucky. I submitted a request for repair Thursday morning. Because of the storm and summer backlog, the tech couldn’t get here until Saturday. When he arrived, he quickly diagnosed the problem and fixed our unit. Within 30 minutes, we had AC a...View Moregain - hooray!View Less

Davida OBannon, Louisville

On Aug 25, 2020

American Home Shield (AHS)

My experience has been awesome. Have been a customer for 2 years and received great service. Would recommend this company to friends and family. Had another company when I purchased my home and was not happy with them. Switched to AHS after 1st year with other company. Kudos to AHS

Mike Ippolito, Frankfort

On Aug 19, 2020

American Home Shield (AHS)

Customer service has a bad habit of placing a caller on hold and then leaving them there. Contractors are very slow to respond. The idea behind a home warranty is to save your wallet, but with their practices that is not possible. It takes forever for them to process claims and they also try to back out of agreements that they make with their custo...View Moremers. Bad company with the worst customer serviceView Less

Mike Ippolito, Frankfort

On Aug 19, 2020

American Home Shield (AHS)

Customer service has a bad habit of placing a caller on hold and then leaving them there. Contractors are very slow to respond. The idea behind a home warranty is to save your wallet, but with their practices that is not possible. It takes forever for them to process claims and they also try to back out of agreements that they make with their custo...View Moremers. Bad company with the worst customer serviceView Less

scotcrothers, Union

On Jul 19, 2020

American Home Shield (AHS)

Again the American Home Shield continues to disregard my calls and refuse to show action. Talk is cheap! This is my 3rd review of them and they continually disregard my pleas for help!

Miriam, Crittenden

On Jul 08, 2020

American Home Shield (AHS)

They are quick to deal with the problems I am having with my home and dont have to wait for service when I\'m in need of something to be fixed