Mississippi Home Warranty Companies

Catharine Dalton, Natchez

On Jun 30, 2021

American Home Shield (AHS)

The experience was as expected. Service was done to very satisfactorily. When placing the claim I had to deal with an automated system that I was not fond of but it worked. I can not complete this survey properly. you asking to review claims and settlement and I have received any paperwork/invoice/settlement. I will give a rating on incomplete...View More work.View Less

Pete Daily, Jackson

On May 27, 2021

American Home Shield (AHS)

I had a disposal leaking water this week along with a washing machine that was not draining. I requested service with AHS on each item and had a service contractor assigned within a few hours. Got the disposal worked on yesterday (replaced) and the washing machine repaired today. It was the easiest way to get service with known cos in advance.

Thomas Young Jr, Gulfport

On May 06, 2021

American Home Shield (AHS)

3rd year renewal with AHS. This year I changed plans and was able to get service contract that was closer to fulfilling my needs...at a reduced cost. I have used the service for repair of AC, plumbing problem, and gas log leakage. All service was performed on a timely basis and contractors were very knowledgeable and professional.

CARL L ROBINSON, Jackson

On Apr 19, 2021

American Home Shield (AHS)

My rating for my service repair is below average. The service request date was 4.02.21. Three technicians had to be sent out to determine that my refrigerator needed to be replaced. To this date, my appliance has not be installed and my wait time for customer service has been more than 1 hour per call.

CARL L ROBINSON, Jackson

On Apr 19, 2021

American Home Shield (AHS)

My rating for my service repair is below average. The service request date was 4.02.21. Three technicians had to be sent out to determine that my refrigerator needed to be replaced. To this date, my appliance has not be installed and my wait time for customer service has been more than 1 hour per call.

Tammy Law, Olive Branch

On Sep 17, 2020

American Home Shield (AHS)

I have used this warranty company for about 15 years. Happy with service I have received. When I have had any issue with a service company I\'ve asked for a second opinion and its been resolved.

James Mason, Flora

On Jul 31, 2020

American Home Shield (AHS)

It has been one month (in July) since my central AC unit went out and I am still waiting on AHS to approve my claim for a cash in lieu of payment since the repair exceeds the $1,500 limit. I have no idea what I will get in return from them. Yesterday they estimated another week because adjuster approvals are running about two weeks behind. Did I me...View Morention it is July in Mississippi and the AC unit is dead! Very disappointing....View Less

Samantha Montgomery , Perkinston

On Jul 27, 2020

American Home Shield (AHS)

Very professional and courteous. Vendors were very polite and friendly. AHS saves me a lot of money. I will recommend them to everyone I know. Thank you Keep up the good work.

david zornes, Gulfport

On Jul 25, 2020

American Home Shield (AHS)

My overall opinion is your company is great.All the people you sent to fix my things were great people, and always do their best.Like I said in this past, you\'re loyal customers would like a break on billing, since my costs were very cheap in the day.No real complaints.

Tami Childers, Booneville

On Jul 11, 2020

American Home Shield (AHS)

AHS is my insurance company. I had problems with a sub zero appliance. They sent out a repairman. He fixed the problem and was gone with 90 minutes ! AHS coordinated it all ! Awesome

Hwonniesa Laurant , Gulfport

On Jun 18, 2020

American Home Shield (AHS)

I have been a member of AHS for 13 years, and every time I need something fix it get fixed.. The contractor are professional, always on time and get the job done.. I am very blessed to have this company for my home repairs.. It worth the price you pay.. ask my mother always says “You get what you pay for...

Jayne Robinson, Biloxi

On May 10, 2020

American Home Shield (AHS)

The plumber was able to fix the problem quickly. He cleaned up after himself and left the area clean. We were very satisfied with his work. We will use that company again if needed.

Darren Gil, Biloxi

On Mar 28, 2020

American Home Shield (AHS)

They did a great job. Fixed my AC. Replaced old parts with news. Works great. Friendly, professional workers. I would recommend this service for anyone as the service was completed exactly as described in the contract!

Lisa, Shelby

On Mar 11, 2020

American Home Shield (AHS)

My washer stopped working. I called Amercan Home Shield & within 48 hours a technician contacted me . We schedule an appointment time. He assessed my washer and found the problem. He informed American home Shield of the problem. American Home Shield gave me some options and I chose the one best for me. I encourage everyone to invest in American Ho...View Moreme Shield. You will not be disappointed. View Less

Elizabeth Cole, Mooreville

On Feb 11, 2020

American Home Shield (AHS)

Timely and efficient. Didn’t have to miss any work, which was great! Tech was in and out and had my dryer back working in an hour. Made the inconvenience much more tolerable. Highly Recommend.

Suzette, Ridgeland

On Feb 10, 2020

American Home Shield (AHS)

I have had AHS for twelve years under 3 different home addresses and have always been pleased. However, these last couple of years in MS., I have been very displeased with the competency of their plumbers. This last service call they sent out a great appliance technician and I am extremely pleased with his work. I am glad that I stayed with AHS ...View Moreand will stay with them for the next twelve years if they continue to send out competent technicians.View Less

Trever VanEtten, Kiln

On Dec 17, 2019

American Home Shield (AHS)

I had my refrigerator start going out on me and my family. The first contractor did nothing to assist us with our issue. I recontacted AHS about the contractor and they sent another contractor who got or refrigerator running to perfection again. Thank you to all who assisted us!

Mary Shepard, Byram

On Nov 04, 2019

American Home Shield (AHS)

Easy to deal with fast service.

Roman Bullock, Greenville

On Oct 29, 2019

American Home Shield (AHS)

The Repairman called when he was about an hour out. Showed up on time. Very courteous and professional. Seemed very knowledgeable. Quickly diagnosed and repaired problem and left no mess.

Phyllis Lewellyn, Natchez

On Sep 19, 2019

American Home Shield (AHS)

Our AC unit was leaking into the basement. We submitted our claim and had a provider at our home within a few hours. It took him less than 30 minutes to make the repair. He even showed my husband how to do it himself if it ever happened again!

Michelle Young, Tupelo

On Sep 04, 2019

American Home Shield (AHS)

American Home Shield online service request made the process quick and easy. They assigned my call to a reputable plumber Ken Tyler, who was professional, nice, knowledgeable, & resolved the issue in a timely manner.

Richard for Brenda Tedford, Corinth

On Aug 15, 2019

American Home Shield (AHS)

Our AC went out on Sunday around 5:30 pm. I have my 80 year old Mom living with me, and I knew I had to get service fast. I logged onto AHS\'s website and requested service. They provided a phone number to Advanced Heating and Air in New Albany, MS. I called them and explained my situation with my Mom living here and they sent someone MONDAY aftern...View Moreoon!! They fixed our unit by 3:30!! THAT is customer service!! There were heat warnings issued for Monday and Tuesday! AHS and their contractor Advanced Heating and Air went above and beyond and got our service restored. I am so impressed with the customer service of both companies!! Thank you, both!View Less

Rufus Allen, Diamondhead

On Jul 28, 2019

American Home Shield (AHS)

My husband and I have had American Home Shield on and off for over ten years. Recently, our AC stopped working. We called and was given a new four ton unit to replaced ours because it was beyond repair. We paid $75 service fee, plus cost to replace freon gas. This was a tremendous savings. AHS really works. I have highly recommended AHS to my fami...View Morely members.View Less

Everett Herrington, Gulfport

On Jun 28, 2019

American Home Shield (AHS)

AHS is really good with the coverage but the contractors they use in my area are exceptionally lazy(many refused to go into the crawlspace) and terrible with follow up. My a/c still isnt fixed after 13 months, $1000+ in coolant fees, numerous $500+ electric bills, new condenser, and new ductwork. They went through 4 companies in cycles and finally ...View Moreone of the contractors looked at the back of the coils to see that it is rusted and has a huge hole in it(obviously the problem all along). Well, that was 6 weeks ago and now they've transferred the work order to another company because they couldnt contact the vendor via phone to inquire about the status of the ordered part. I'm so frustrated, I could scream! Mississippi frequently has 100 degree temperature and my house cant cool below 84 degrees during the day.View Less

Patricia Dalton, Gulfport

On Jun 13, 2019

American Home Shield (AHS)

1 Star based on AC & Plumbing 5 stars on Appliance work Review is on AC AHS experience (For most, the reason for to get an AHS warrenty) I have 10 AHS warranties. For minor things such a toilet guts needing to be replaced or appliances repairs such as a ref needs a new computer board, been great.... but is that why you buy AHS? 2 homes n...View Moreear Hattiesburg, MS... a midsize city. NO AHS AC Co. here (WTH?). In December 2018 both houses needed AC work. The company sent was way out of the area & went to both houses but fixed nothing. About 30 days after there 1st visit and numerous calls, to an answering machine that was there was never a live person at, I called AHS.. who had the “Secret” direct #. extremely long story and hours and hours I will never get back, I had to hire, at great expense, outside service man... I have not been compensated for those invoices. I never got back my initial $200 (for 2 service calls) and I don’t believe AHS has ever gotten an AC Co. in this area... YET. So If AC Work is tops on your list for buying an AHS warrenty, you will want to verify they have a local service man.... and still read on... 5 rentals in New Orleans area. 1 of them had the outside unit go out. I paid the $100 service and in addition, which seems like quite the shake down, almost a $1000 more for Freon. AHS only pays something like $10 per unit of Freon, while the AC company they hire charges almost $100 a unit. No attempt was made to capture the Freon, at least if they did, it was not acknowledged in the amount I had to pay. Now for those of you who are not familiar with Freon, it is sold in containers of various size. A large tank can be purchased for a few hundred dollars. The price the AC Co charges that AHS hires, is based on the smallest container, which you know they are not buying, and then their extra mark-up. :( My next AC issue, on the WB, a different property, involved a company that said there were several code issues and that AHS would only cover a small amount and they would be charging a much higher amount... ugh... I had called them out because there was water the tenant had assumed was coming from the AC unit... it turned out water was coming from a broken pipe in the slab... was not even an AC issue. Really? In case you are wondering, the city replaced the sidewalk outside the house the same week, the theory (although they would admit no wrong) is the equipment used to remove the sidewalk broke the pipe in the slab... and the pipe to the house... neither, BTW are covered by AHS...(nor are pipes determined to have been frozen) so if you’ve plumbing issues, they need to be the type that are minor... and whether or not the AC was leaking really should have been determined before giving me a huge price to fix a problem that did not exist. Next AC issue, inside unit, diff house, needed replacing... coil leak. Again AC co said stuff not covered by AHS (code violation)... & AHS would pick up the rest. And they would not have their guy work on my house until I fixed the attic steps (?) WTH? Nothing wrong with the attic steps, more over, this was a 2 story house & the inside unit was in the main stair case closet... easy to access from the stairs... no need to enter the attic, crawl through it, to go down more than 8’ to unit, it was accessible from the closet door. This AC Co AHS hired didn’t even know what they were talking about... eventually AHS called me to itemize the things for my part of a $2900+ bill... (over $900 of that was Freon & $250 cost for pan that comes with unit, & few other not required or inflated charges that you would have thought AHS would have covered) & I was informed AHS would pay $900 toward this units replacement. I went to an outside guy got The thing done for under $2900 & am waiting on my AHS $900. BTW my unit cost more than $900... but overall way better deal & probably a much better pc of equipment. Still came out a lil better with AHS... but not what I expected & I recommend hiring diff. AC co. If you run into inflated prices as I did. AHS will pay you what they would have paid the company who inflated the prices and you can hire an AC company you trust. Looks like I’ve a lil more room. So I’ll share a plumbing issue I had at a rental In the tub, where you turn the value you change the faucet from tub to shower head, one day, it came off. The tenant had been there for a few months. AHS sent a plumber who found a “scrunchie” one of those things a girl puts her hair up with, in the part that come off. Because of this they said the valve had bee tampered with and it was not covered. So, because a past tenant, found a way to temporarily fix the issue, without reporting it to me, this expensive repair was not covered. A “hair Scrunchie” was determined to be “tampering”. As if someone broke the valve on purpose just to put a scrunchie in it to fix it. This to me was absolutely insane. The valve was clearly broke the scrunchie was the creative fix. An innovative tenant, found a way “fix it” albeit temporarily and now the AHS warrenty Is Voided.... but if I or my tenant had noticed the scrunchie in the part that pulled out and had thrown it away.... it would have been covered. I have taken from the experiences described above and many others, that this warrenty service (and perhaps all warrenty services) go in looking for any excuse not to cover a repair. That their partner repair companies are not the types that regularly work with the public but instead focus on warrenty work were gear up to disqualify as much as possible for AHS and that they pass on to the customers of AHS highly inflated charges. I’ve also seen my initial annual quote rates almost double on some properties, I’m on my 2nd year. I’ve also seen local tradesman argue on my behalf for replacing equipment.... for appliances... never on plumbing or AC work I don’t know if the experience I’ve had is standard for all warrenty companies. I do feel like, especially in the New Orleans market the companies AHS has partnered with are very predatory and that things that would be allowed and should be allowed by AHS they realize the $$$$ they could make from the AHS customer is higher than the $ AHS will pay them for the warrenty work so they assume the AHS customer will hirer them, give an inflated price, and let the chips fall were they may. My recommendation is to shop warrenty companies. This may be as good as it gets..... and if you find the repairman AHS sends out give an inflated price for work they feel is not allowed by AHS, get your own repairman and the AHS check. Don’t reward bad behavior by hiring one of these company that can’t make it in the customer driven market. And for sure check them (the Company the warrenty company sends out) with the BBB.... My star ratings OVERALL, quality repair, repair time, are all based on the collective experience of workers.... Appliance repair would be a 5 The other’s bring it way down Customer Service - AHS... the lack of follow through on my 12/2018 AC issues at 2 properties, despite spending hours on the phone with your customer service and even contacting you through facebook and filing a complaint on a consumer website.... no effort on your part but “I’m sorry you’re having these issues”. WTH? Claims & Settlement - AHS Based on $900 for the inside AC unit & labor, which without knowing the brand and other info, I believe was a much cheaper unit than I had to be replaced for the large 3 bedroom, townhouse with vaulted ceilings....and included little or nothing for labor. Oh its worth mentioning, I pay extra for well pumps to be included, and that don’t have anyone worth a darn who can fix a well pump in Gulfport... I just saw that I could do this as a complaint: 1. Can I submit my AC / Heater repair bills from 1/2019 for my 12/2018 claims never resolved? 2. My 2017 or 2018 pump bill that your pump guy never fixed on my well?... and I had to hire An Outside person To do? 3. My plumbing bill to fix the scrunchie thing that your plumber felt voided the warrenty? I hope this was helpful to all who are considering a AHS warrenty or any home warrenty. I think all of us have an expectation that the $100 service fee and the annual bill will cover the items we’ve selected or are paying extra to cover. This is how the policy is sold but to later find out when using their vendors such things that their AC vendors don’t capture, or certainly don’t Credit for Freon, charge inflated prices based on the smallest unit possible and that AHS pays pennies on the dollar for the Freon, while the AC co. Is no doubt buying the Freon in bulk, well, it is very disappointing.... and for me in particular, living near Hattiesburg to find out that they don’t even have a local AC vendor, its just crazy.View Less