Home Warranty Companies In mississippi

Review: My appointment was scheduled in a very timely manner. When my oven couldn't be repaired I was contacted with options to replace my double oven with a brand new oven without any questions. It was ordered and delivered quickly. Once delivered someone was sent to install the oven. It was done so very efficiently and neatly.

Review: Had to reschedule appointment for repair twice because the were running behind but were very agreeable about fitting it in with our time. Very please with end result. Repair men were professional and respectful of our home.

Review: I have been with AHA for more than 10 years. Just recently I have had the most disappointing customer service from AHA that I have ever encountered from any company and/or organization. We had a fire department phone call to a locked up fan on an air conditioner in Northern Mississippi. We then had a response from a contractor 2 days later. Now 21 days later we have had no contact from the contractor and the calls to this contractor go unanswered. My wife has spent at least 2 hours per phone call on at least 4 occasions to remedy and/or get answers. The call most recently revealed that there were not any records of any previous call. I am refusing service from a contractor that will not respond and/or have the common curtesy or concern to handle the job properly, especially when fire exposure is involved. When the dust settles and I have cool air again I will be shopping for another provider or system. This is an example of anti customer service. I am left speculating and I am being honest that the service is intentionally this poor to discourage me from further membership. It has to be. No one could remain in business. No one.

Review: This undoubtably has been the worst experience I have been through in years...put in a call last Wednesday - July 25th that my air was out....explained to them that my husband has a medical condition that warranted them dealing directly with me....He waited in the house Friday in the heat from 1 - 5 - the AC people showed up at 4:30 and checked the AC and left a diagnosis that the compressor was out - I called them as soon as I got home very unhappy that someone did not call me and tell me what was wrong with the unit and what was the next step. Everytime I have called AHS I get put on hold....yesterday I waited exactly 22 minutes and hung up ... called back later and waited 20 minutes to finally speak with a rep. She told me that the part had been approved around 11:20 Monday morning but I did not hear from anyone. Got a call this morning from AHS while I was at work, they left a message to call them...I did and got put on hold again for what could possibly be 15 minutes. I hung up since I am at work. Called AHS immediately after I left work and was told that the part had been approved today which is surprising since that's what I was told yesterday BUT that I would have to pay the AC people $150 to remove my old compressor. I asked to speak to a supervisor and was told there wasn't one available but one would get back with me. An hour later, I called back and was transferred to a supervisor who did advise me again that if I don't pay to have the old compressor removed then they will not put the new one in. The only consolation is that he did put a priority call in for this work to be done but as soon as this is resolved, I am cancelling my warranty...$500+ a year - $60 each time they are called out and then anything else that they want to tack on. I'll take that amount and put it in a account labeled "repairs"....absolutely horrible customer service both from AHS and from the AC representatives.

Review: Rental house. Heat went out yesterday company came out today but it will be a week and a half to replace blower motor. Unacceptable to be without heat in the winter for so long for a part I could have had replaced same day. Do I wait on covered repair or pay $500 out of pocket.

Review: The service is handled in a very professional manner. The repair persons arrive as scheduled. The one drawback is that AHS has apparently lost many of their service providers which causes a serious delay in getting repairs done.

Review: American Home Shield responded quickly - since Sears could not come in a timely manner, they sent Tutor's Appliance - they came the next day to look at my dryer, diagnosed the problem, reported it to AHS and ordered the parts that day. The parts arrived in a couple of days - they called and came right away. The dryer is fixed - works even better than it did before :) Thanks AHS for your timely, professional and excellent response to my request for help - and thanks TUTOR'S - GREAT JOB!!

Review: AHS is really good with the coverage but the contractors they use in my area are exceptionally lazy(many refused to go into the crawlspace) and terrible with follow up. My a/c still isnt fixed after 13 months, $1000+ in coolant fees, numerous $500+ electric bills, new condenser, and new ductwork. They went through 4 companies in cycles and finally one of the contractors looked at the back of the coils to see that it is rusted and has a huge hole in it(obviously the problem all along). Well, that was 6 weeks ago and now they\'ve transferred the work order to another company because they couldnt contact the vendor via phone to inquire about the status of the ordered part. I\'m so frustrated, I could scream! Mississippi frequently has 100 degree temperature and my house cant cool below 84 degrees during the day.

Review: I experienced a heat outage and a partial electrical outage and went online to make a service request. Next thing I know I had two appointments scheduled. The first one with an Electrician and the second one with the Heat/Cooling guys. The Electrician found the problem fixed it and had everything back in working order within about 45 min. I was able to cancel the second appointment and it was all settled. It was cold, frozen pipes, snow and AHS got someone out as soon as possible. He was prompt, came prepared and was able to finish the job immediately, no need to reschedule a second appointment.

Review: Our AC unit was leaking into the basement. We submitted our claim and had a provider at our home within a few hours. It took him less than 30 minutes to make the repair. He even showed my husband how to do it himself if it ever happened again!

Review: AHS was quick to respond to my request for central air repairs. Absolute worst scenario,, ac was dead! Within 4 days A/C was replaced with a brand new one and an excellent brand. The A/C company they use is awesome. Best decision I have ever made was to choose American Home Shield. I sleep easier at night knowing that if an expensive repair pops up, I have dependable company helping me.

Review: From answering initial questions about their business to help me make an informed decision through the use and resolution of an issue, AHS is just the best! I highly recommend this company.

Review: I love American Homeshield. They send licensed, trained vendors out to repair or replace appliances.

Review: Very slow customer response time--contracted with below average service contractors.

Review: I have been with this company many years. I have had several break downs on things over and over. The techs. wouldn\'t fix it right the first time. So we had to call many times over and over. They raised my pre. from 63.99 to 99.97. The items would have been cheaper to just replace them. Now I have to pay the price for their contractor and customer services decision to fix instead of just replacing. Now my ac is broke, I have gone through 2 contractors because Ahs doesn\'t pay asap and they can\'t find one that services my area. I am on a fixed income and can\'t afford to pay the contractors and then get paid back. They need to have direct deposit so the contractors can get paid the next day. They don\'t have a problem pulling our monthly premium every month.

Review: We had an A/C claim with HWA on our other house the same time that we had one on this home with AHS. We were very pleased wirh AHS. We had a horrible experience with HWA! No only did it take them 3 weeks to approve replacing the bad evaporator in our a/c, we got stuck paying almost $1,000 to the repairman for routine for related charges that HWA excluded. Both HWA and the repair company were dishonest. We plan to move that policy from HWA to AHA. Plus, their service is handled by a foreign call center by employees with very weak English. I’ve never been so disappointed in a company’s service.

Review: Great so far- used for our well pump. I had to request service a couple of times before someone got back with me but other than that they paid.

Review: There was almost a month elapsed between the diagnosis and the actual repair. The service tech was extremely good and professional, however.

Review: Contractor called back to set up an appointment in a very timely manner and was here to do repairs when scheduled. Repairs were done very quickly and with great care and very effectively.

Review: Contractor was very professional and helpful. Explained the problem and how long it would take to have air conditioner fixed. Time involved was for ordering a part. Took about a week and have no complaints with service. No clean up required after work was completed.