Nebraska Home Warranty Companies

Chris Steager, Brainard

On Jan 28, 2023

Cinch Home Services

I had a water line break and where I live, cinch could not find a plumber and told me to hire a local plumber and they would reimburse me. I did that and now (because they didn’t authorize the emergency repair) they will not reimburse me for the repair. I cannot wait days or weeks for an answer from them, I have a special needs child at home, so ...View MoreI need repairs done immediately, I can’t wait for them to decide if I can have my home fixed or not. View Less

Robyn McDonnell, Bellevue

On Apr 19, 2022

American Home Shield (AHS)

My electricity was failing and Home Shield had an electrician at my house within 24 hours. If I had said it was urgent someone would\'ve been dispatched within an hour. Impressive.

Tracy Wright, Lincoln

On Jan 29, 2022

American Home Shield (AHS)

The process to get things repaired and/or replaced is seamless with AHS. All of the representatives have been more than helpful. I HIGHLY recommend AHS! Best decision we made!

Elizabeth J Palmer, Lincoln

On Jan 19, 2022

American Home Shield (AHS)

Im a realtor and advise my clients regarding home warranties all the time. I recommend AHS to my clients and use them personally; I have never had a claim denied and have always had prompted service.

Bob Jay, Papillion

On Jun 30, 2021

Lowe’s Protection Plans

Was on Hold for over One Hour. Got the Dryer repair schedualed, they never came out, then Two weeks later they say it is not fixable so we bought a new one as they said they were refunding what we paid. Now the refund comes in a Gift card which we cant use as we already bought a new one as we need to wash clothes. They never told us it was a gif...View Moret card. Now the Visa card is due and dont have money to pay it as they dont take Lowes Gift cards. The plan is from almost 5 years ago no place on the contract did it say refunds ONLY if Lowes Refund Cards (Gift cards), they do say this now, but that is for the new plans, we got the 4 year old Warranty plan. Sounds like a Class Action Law Suite is needed here.View Less

Erin B, Lincoln

On Jun 11, 2021

American Home Shield (AHS)

Good job with a timely service and was happy with the experience. We received an A/C tuneup same day of service request. The company was polite and quickly helped with all questions I had.

Linda, Elkhorn

On Oct 27, 2020

American Home Shield (AHS)

I am extremely dissastisfied with AHS. The process of getting anything done, from starting a claim to getting a qaulified vendor and the ever-changing service fees. When trying to reach a person on the phone you are told the expected wait time and I have never had a wait time less than 40 minutes. I have in fact waited up to 1 hour and 55 minute...View Mores. Once you do reach a human and are requesting specific information more often than not the call is accidently "lost" and you must start all over again. Once this warranty contract is expired I will be finding a different company. View Less

Paula R Rhian, Lincoln

On Oct 13, 2020

American Home Shield (AHS)

Our air conditioners have had 4 service calls on them and we had one call on the refrigerator. We had to pay almost $400 for the freon on the AC unit but hopefully now those will be good to go. The fridge they determined could not be fixed because parts were not available. They gave us 2/3 of what it cost to replace with an identical unit whic...View Moreh was a little disappointing. the check did arrive before my credit card bill though so I am thankful for that. Overall very glad we have the warranty, we have only been in the house for 5 months!View Less

Chris, Papillion

On Sep 24, 2020

American Home Shield (AHS)

My experience was great with ahs. The company who was to call me back did not and i couldnt reach them but as soon as i notified ahs they got me a new company who contacted me right away and did a great job.

Ann Jackson, Lincoln

On May 12, 2020

American Home Shield (AHS)

Every time we have to use our home warranty we receive great service. We have used our home warranty for furnace repair, replace a hot water tank and re-keying and every experience has had good response time and the technician is very helpful and efficient.

Justin Kirk, Lincoln

On Feb 12, 2020

American Home Shield (AHS)

Had a plumbing problem on Monday. By Friday, plumber had been contacted and came by to fix the problem. Service was clean, professional, and the overall experience was easy and fast. I would call them again for service.

Matthew Stern, Lincoln

On Jan 10, 2020

American Home Shield (AHS)

Quick fix to my water heater, did not take long at all. I wish it could’ve been taken care of after 5pm since I had to work instead of having to wait till the next day.

Michelle Harris, Lincoln

On Dec 21, 2019

American Home Shield (AHS)

The lock smith was very efficient & listened to my concerns.

James Dye, David City

On Nov 04, 2019

American Home Shield (AHS)

The second time I\'ve had to use their services. Both times have been easy and hassle free. Not to mention saved me LOADS of money for services.

Jeff Bequette, Omaha

On Oct 09, 2019

American Home Shield (AHS)

This last episode was a hot water heater replacement. It was scheduled conveniently, on time and done promptly, resulting in very little down time. Over the years, AHS has been an excellent investment in our home.

J N, Lincoln

On Jul 01, 2019

American Home Shield (AHS)

Long wait times to contact a claims person. Repair would have cost less then deductible that I had to pay before they call a repair person. Have to pay a cancelation fee if you want to stop wasting your money. Do not recomend.

Happy camper, Lincoln

On Jun 07, 2019

American Home Shield (AHS)

From the time I put in my service request to the contractor coming out was very speedy and everyone was very helpful and friendly.

Larry Markham, Bellevue

On Jun 07, 2019

American Home Shield (AHS)

Had a problem with the garage opener intermittently malfunctioning - filed a case on line and AHS had a contractor contact me right away and they came out to take care of the problem. What I liked is the responsiveness of AHS in resolving the issue and the quality contractor sent out for the work. The first home warranty company we had does not e...View Moreven compare to AHS and we dropped them right away after the first problem we had with our new house. We are so happy we found AHS, we highly recommend them!View Less

Katelyn Berry, Omaha

On Apr 22, 2019

American Home Shield (AHS)

I have been with American Home shield for almost 3 years and I recently cancelled since I built a new home that came with a new home warranty for the first year. I have never had a complaint about the company and even convinced the new owners of my old home to purchase a AHS warranty. I fully intended to get the warranty again after the expiration ...View Moreof my current new build warranty until I got a statement saying I had to pay an almost $75 cancellation fee. Seriously?! After spending almost $3000 over 3 years in monthly cost plus service fees, I could not believe this slap in the face. At no point during the 2 phone calls it took to cancel the plan (because it wasn't cancelled the first time) did anyone let me know there would be a fee. I expected a refund since I paid for an extra month. Then it took 2 phone calls to get some one to explain to me why I had this fee. The first call took 45 minutes before I finally hung up. I got a representative who barely spoke English and I asked for a supervisor multiple times in the last 15 minutes of the call before finally hanging up and calling back. The second representative spoke English and was very kind but stated that department no longer accepts phone calls so he could not transfer me. I wonder why? Anyways i'm done. I can't believe that's how you treat loyal customers. View Less

Michael Kracke, Beatrice

On Apr 22, 2019

American Home Shield (AHS)

AHS is Terrible! Their communication is none existent. This is the 2nd time I have had to work with the contractor they sent got to manage my claim myself because AHS is worthless. They take forever to ship out parts, and give you no information on the part or how it was shipped. If you ask to speak to a manage you get flat out told no. This is ...View Moreprobably because you get passed around large call centers and talk to someone who has no affiliation or clue what is going on with your case. My current case has been going on for a month and everytime I call I get a different answer. My Furnace is 51 yrs old, and they are obviously having issues finding parts. The contractor they sent out repeated asked for a replacement but they refuse to replace it. This company is garbage and a liar. Everyone I know that has worked with them has the same issues. It is not worth your time or money.View Less

Larry Markham, Bellevue

On Dec 20, 2018

American Home Shield (AHS)

A big “5 STAR” rating for AHS. This is the first home warranty we have ever had and received it during the purchase of our new home. We had a problem with the refrigerator and AHS had the Tech out immediately and we were taken care of quickly. The Tech was great, the service was great, and I am very satisfied with AHS.

Dryden Rundle, Lincoln

On Sep 19, 2018

American Home Shield (AHS)

Recently had a problem where my Sump Pump had an issue that was suppose to be covered. Tried calling AHS and was on hold over our an hour, as I was draining buckets of water to avoid flooding. Utlimately had to call a local company to fix the issue... they were out within 15 minutes. I wish I could have gotten a hold of AHS and just paid that rat...View Moree.... disappointed.View Less

Erica, Omaha

On Sep 04, 2018

American Home Shield (AHS)

I am absolutely baffled by this abysmal company. I have had two service calls; one for plumbing and one for HVAC. I received a text message saying I will hear from the company in 24 hours. 48 hours later, I hadn\'t heard from either one. American Home Shield tells me the company has 48 hours to respond to me. The text message needs to be updated if...View More that is the case. One more day passes without hearing from either company. American Home Shield says I need to reach out to the company, but they would do it for me as a courtesy. The plumbing company was scheduled and no problem from that point on. They find out the HVAC company is out of town for the next week so they reassign. The same thing happens... 72 hours pass with no phone call. I call the company and they inform me that they told AHS that they no longer service their calls. When all was said and done, we had went over TWO weeks without even having anything scheduled!!!! We finally get it scheduled and serviced from there. With parts being ordered slowly (it took three weeks to get the part) we were without air conditioning for over a month. We had a newborn baby in the house and I shared this with AHS. Now, I keep getting emails that my account is delinquent. I made my two service fee payments on my original call that I made. I have called three times to clear this up with AHS and they said it is being taken care of. This has been happening for over a month. AHS needs to reevaluate their processes. For such a large company, they sure are incompetent. I will be searching for a better company. View Less

Jan, Gretna

On Aug 20, 2018

American Home Shield (AHS)

American Home Shield has been my warranty provider for over 10 years. I was with another company for a brief period and they couldn\'t compare to AHS. I am very pleased with their responsiveness.

American Home Shield, Lincoln

On Apr 10, 2018

American Home Shield (AHS)

AHS has always been very responsive to our repair needs. We have not every waited more than a few hours to hear back from them and most time, the repair was scheduled for same day or the following day.