Home Warranty Companies in Arkansas

Review: I am an American home shield customer and I am so disappointed. I had their service when I first bought my home and it was great. It lapsed during my divorce and I renewed soon after divorce was final. I had an air conditioning problem. Coil was replaced and then condenser by Connie Creed Heating and Air in Little Rock, Arkansas. She distroyed a very high end system and replaced the High end condenser and coil with a very low end version. She apparently did not match coil properly and did not replace the drain pain or valve and I experienced major secondary water damage as a result of her incompetence and greed. They sent two or thee companies to clean up her mess since then only to apply patches to her makeshift job. Today, my second story ceiling fell in as a result of this botched work. The valve knob/elbow was just pushed in and not glued so it slipped apart and Now the secondary damage is more extensive than the first time. They had dropped their contract with Connie Creed and now I find today they have her back. If she is the best they can find, then I am going to have to move on to another home warranty service that takes pride in the vendors they choose and values customer reviews and surveys. Apparently what they pay vendors is not an industry standard, otherwise they would be able to recruit and retain quality vendors. I will have to place universal negative reviews of AHS if they are not going to provide quality screened vendors to their customers. Such a disappoint. We rely on them to screen adequately. Wow! What happened to quality???? Still cleaning up the mess.

Review: I had a broken pipe in the attic and my ceiling was flooding. I didn't know what was wrong but immediately called American Home Shield. I explained the problem and was told that an air conditioner technician would be calling to schedule an appointment. The technician came and troubleshoot the issue to find that one of the small pipes from the runoff valve was broken. He ordered the part and returned to fix the problem.

Review: I was contacted the next day and he came out. He took care of one issue but had to order parts. He was very courteous and efficient. He returned in a few days and was able to take care of the other problem. I was very satisfied with him

Review: Mario of Pinnacle Appliance Repair is excellent. He is thorough in finding the issue with the appliance. He has been right every time with what was not working with the appliance. I would recommend him & use him every time. AHS has done a great job in adding him as a qualified appliance service provider

Review: GOOD SERVICE, PROMPT AND PROFESSIONAL

Review: My First call was because of my air conditioner. My air was assessed and needed to be replaced. There seemed to be a little lack of communication between contractor and AHS. But once I got a hold of AHS it all got straightened out, I got my new air conditioner which is also a gas heater in with no problems, quickly and efficiently

Review: Our upstairs heating went off the day after Christmas, we immediately called Customer Service at around 3pm. Within 10 minutes a representative from the repair company called and arranged for an engineer to come out to our home at 8:00am the next morning, Their service engineer was prompt, extremely courteous and very professional. It turned out to be quite a major repair which needed further authorization but we still had heating on in our home within an hour of his arrival. / We were thrilled with the way our claim was handled from our first call until the repair was completed. Based on this experience we would recommend American Home Shield to everyone.

Review: Warranty is good the last service I needed was not they had to come back because they did not fix it Wright the first time overhead door was the service

Review: I have been a customer of Americans Home shield about four years now. Very liable and dependable company with excellent technician which are very professional and clean with a positive attitude. I have all way had a great experience with the quality of service render by the company and there technician for repairs in our home.

Review: I live in a small town and it was very hard to get appliances repaired. You would leave messages and sometimes these were never answered. American Shield took this worry off my shoulders. I just make one phone call and they do the rest. I have always been serviced promptly and professionally.

Review: My heater stopped working. We contacted AHS and the contractor assigned to us contacted us very quickly. They were out the same day to fine out the problem. It took a few days to get the part in and as soon as it came in, they were back out to install. The contractor was very nice and informed us the issues related to our heater. They needed to install and Control board and hot surface igniter We were quite pleased with the contractor.

Review: We've been very pleased with our American Home Shield warranty. It is our third contract year, and though we've thankfully not had many issues with our home, they've been very timely and have sent out qualified technicians to service anything we've had a need for.

Review: I would not recommend this company to anyone. They sent a representative for repair to my range and the company River City Construction in Little Rock, AR caused more damaged, did not fix my range, and did not give me a receipt for the $125 service fee that was paid during the call. After contacting the service provider and company that was sent to do the repair the issue is still not resolved. I contacted River City Construction to find out both employees no longer works there. I am a very dissatisfied customer and I will not be giving either company a referral. Also, to keep as a loyal customer a AHS representative from the Retention department was going to reimburse my service fee and after 2 months I am told they're trying to say I didn't pay the service fee. Oh no you have definitely messed with the wrong customer. I am contacting the Better Business Bureau, Attorney General, and 7 on your side news company. I don't have money to give away and I do not like liars.

Review: Professional, courtesy, efficient and timely. Thank you very much!

Review: Our central home air-conditioner is old and it is not cooling our house. AHS sent AC person. AC worker arrive quickly and suggested our AC needed more Freon. His work was good, however there seems to be a bigger problem than Freon. Overall I’m pleased with AHS, but I am afraid my old AC has bigger problems & is not cooling as good as we would like.

Review: I've been without a washer for 19 days, had the technician out 3 different times replacing parts, just replaces a part & if it doesn't fix it has to order new parts, has replaced 4 different parts still not repaired, could not speak with a supervisor at AHs was told that they would get back to me in 48 hours. Very frustrating, would not ever recommend AHS or the technician.

Review: I am on my 3rd call for the same water leak. it has been 9 days and still no call or service from a plumber. every call takes about 25 minutes. my 2nd call I was told there was no way to make it faster or any process or number to follow up on this issue, just wait and see if the plumber calls me THIS time and if not call back again and wait 25 minutes to talk to someone.

Review: There were two repairmen in an area with a population of over 100,000. The repairman was not the problem. Getting through to AHS was a real problem. I was on hold for 45 minutes on over two occasions. It took three weeks to get AHS to finally admit that there were no available parts to repair the washing machine. I agreed to a buy out and purchased a replacement. AHS now wants a warranty code with the purchase receipts. I have sent the warranty card to Maytag. Neither Maytag or Home Depot know what a "warranty code" is. I am six weeks into this nightmare.

Review: I have been with American Home Shield for over 15 years. They have always been quick to respond. Most times within 24-48 hours. They have always been fair with me and they have paid off when I had an issue. Probably one of the best things going for them is their service people respond ASAP. Sometimes it is hard to get a repairman when you have an issue. The people that work for AHS have always been very quick and they have been quality companies that do the job right.

Review: The subcontractor has been awful at scheduling and showing up and AHS tells me me they can't help me out. That's ridiculous! Hot water tank leaking in the garage, which is full of stored items (we have a construction project going on). !2/29/14--called to make the request. Couldn't do it online because it was my first time to use AHS and I had to be "verified" which could only be done by phone--that process was a joke, very time consuming. Contractor did not call within 24 hours. I called them. They were not aware of AHS having submitted a request on my behalf ("server problems"). Then said it would be 1/9/15, between 12-4 that they would come. Meanwhile...the leak goes on. Then on 1/9 @ 4:20, they finally called and said on the way. Twenty minutes later, they called, not on the way, somebody else has a bigger emergency than me! Will come Saturday morning 8-12. 12:25 Saturday, called to say they'd be there by 1. Looked it over,said it needed replacing and of course "code upgrades" which the warranty doe NOT cover, so I'm out $125 service call and $400 on the replacement tank. And they will be here on 1/16 to replace. Office person called back to say not 1/16 but 1/23 (that's today!). Then, this week same office person called to ask me if I still was interested in having my leaking tank repaired. (???) I was so confused, but answered yes, especially since they were scheduled to do the repair 1/23. This is the same office person I have dealt with on every call. She seemed to not be are of having scheduled me for today. They called a few minutes ago and said that the distributor where they are to pick up the tank is closed and they've never had that happen before! Closed for inventory.Now it's going to be Monday. Called AHS, no help whatsoever--they can't do anything if the distributor is closed--they can't contact anyone there (they are working, just not open to the public) to get my tank out. Can't call another distributor and get me a tank elsewhere, because that one is already ordered. The customer service rep kept telling me she didn't have the authority to do anything. So as I see it, I just pay out lots of money, continue to enjoy a month long leak and they have not regard for my work schedule and me re-arranging my life to accommodate them. I'm canceling this policy after the tank is in and then telling everyone I know to look elsewhere for a home warranty--better yet, start yourself a savings account and put the "monthly premium" in and build an account so that you can negotiate your own repairs in a timely fashion. The home warranty company is "at the mercy" of the contractor and distributor; the contractor knows your stuck with them and their schedule--they are not motivated to service customers. I wonder, based on the phone call two days ago when Nan acted is if I was not yet scheduled--did they "cancel" me today because they never wrote me on the schedule? Is the distributor closed or is that an excuse? Maybe I will call the distributor and check up on it myself. AHS can't expect to keep customers if they don't use reliable contractors. And to top it off--the plumber that did come out here--told me he considered a home warranty policy but decided against it because they have poor coverage and are hard to deal with! I guess he should know....