Home Warranty Companies in Arkansas

Review: Not recommended. Customer service is competent at best. It takes an average of ONE HOUR being on hold, EVERY time you call. They want to deny you here and there, so you must get 2 quotes on jobs. This takes more time. Some of their contractors are great. Some are lazy shills for the company.

Review: I was told that it was an auto renew policy. I had it set up to auto draft from my checking account. When I called today for a service, I was told that my policy had expired in Feb. They could not explain why it was not automaticly renewed. So watch out for that.

Review: Took some time to get our refrigerator repaired but finally got done. We had to keep insulin chilled in the fridge so was important for us to get it repaired quickly.

Review: I love ahs, I have literally saved thousands by using this company. Both of my ac units went out at the same time, both were fixed with only the 75 dollar deductible being paid. My water heater went out shortly after they alone fixed that promptly. This company is much better than the last company I was with.

Review: Long Story. We moved into a house in 2010. It was an older house with an older A/C unit. Once a summer, we would need service techs to come out and fix some minor wear and tear on the unit. Last summer, we had to have service techs come out a total of 3 times. On their second trip, an HVAC tech hooked up a component backwards and blew up several of the components on our outside unit. AHS paid for everything which was nice. 2016 - April thru July. We notice that our A/C isn't working properly. Called AHS. They sent out a different contractor to look at the unit and they determined that the previous contractor did not tighten a component properly and thus caused a freon leak. We had to pay for the overage on the freon replacement. A/C worked for about a month before the unit did not cool again. Same contractor came out and replaced a component. A/C worked for three days and then contractor came out and found another freon leak. They tried to charge us to replace the unit at which point we asked for a second opinion. Total 3 visits. 2016 Late July thru Present. Second opinion determined that problem with A/C unit was normal wear and tear and that the contractor had put the wrong size parts on the unit causing it to be irreparable (if you're following that means they ruined our unit and then tried to charge us to replace it). AHS paid for the new unit. The unit worked for about a week and stopped. Hired an outside contractor who determined that the AHS contractor installed the unit improperly (did not install a P-Trap per manufacturer instructions). AHS sent their contractor out again and instead of following the advice of the outside contractor, told us it was a drainage problem and dug up a pipe in our back yard telling us we would have to keep it clear of water. It rained that night and the hole he dug filled with water. Called AHS and they are sending their contractor out again to complete the work order as assigned the first time. The owner of the firm said she would see to it personally and asked my wife if it was dripping water outside. When my wife said she didn't know, the contractor said "So you're not going to help yourself? OK." She's supposed to come out today. Total number of visits 5. The three A/C contractors mentioned above are the ONLY contractors covered by AHS in our area. Each contractor takes oftentimes longer than the 48 hours to call, sets appointments days later unless directed by AHS that it's an expedited request, and this last contractor not only didn't install the A/C unit so that it wouldn't short out but was personally rude to my wife. I have a feeling that their contractors are only in business because they have applied to accept home warranty contracts. I'm seriously considering changing out home warranty company when our contract runs out in December.

Review: My most recent inquiry was on my AC. Once I placed my request I received response in a timely manner. The company assigned to my case went out to my residence and took his time to look for the problem and fix it, I really appreciated the fact that he did not rush on diagnosing the problem. Unfortunately a day later a different problem arose in which I contacted AHS and I was redirected to my original contractor. As I explained the problem they went out the same day to fix it. After that was fixed I have did not have any other issue with my AC this summer.

Review: Worst warranty company ever! I have sat on hold for HOURS with them. Have used them several times, but now am waiting for another warranty company coverage to start and will cancel AHS FOREVER. SLOW to answer the phone, NO WAY to make any comments when requesting repairs online, NOBODY to communicate with, HORRIBLE, LAZY, CROOKED CONTRACTORS (EPIC MECHANICAL in Little Rock failed to install compressor correctly, causing freon to leak and then ruining compressor--they said it was a faulty compressor and then said AHS was responsible for getting a new one, and AHS said EPIC was responsible--we went without air conditioning for THE ENTIRE MONTH OF JULY! I had to threaten lawsuit, BBB, and AR Attorney General before Epic finally replaced the compressor). DO NOT WASTE YOUR MONEY OR TIME OR COMFORT BECAUSE OF AMERICAN HOME SHIELD. THE ONLY THING THEY SHIELD IS THEIR POCKETS!

Review: Service took forever! Parts arrived a week later after first visit. Then took another week to install. Forget getting anybody on the phone. We will probably not renew after contract is up.

Review: When I purchased my home 4 years ago, I purchased a home warranty from AHS. I never had any problems with AHS until this year. They have repaired several things in my home when we first moved in 4 years ago and everything was satisfactory until now. The knobs on my stove started breaking (this stove is over 35 years old, so there wasn't any replacement knobs available)so as they broke we would throw them away. When the last knob broke, I called AHS to come out and look at it to see if they could replace the stove. After they had a service tech come out and look at the stove and verify that the knobs were unavailable, they denied my claim because they don't cover missing parts. The parts were not missing, they broke and I couldn't use them. Honestly, I didn't know that I was supposed to keep my broken parts that served absolutely no purpose so that I can give them to AHS as proof. Now I have a stove with no knobs and no money to replace the appliance that was supposed to be covered by AHS in the first place.

Review: AHS is a company that I would hight NOT recommend using. I had contracts with them two separate times and each time ended up with my blood pressure sky rocketing due to the lack of professionalism within their customer service department. This last event, which made me decide to cancel my renewal, happened when I was billed for a service fee that the Heat and Air company waived. I called about it being waived the Rep stated that no matter what, I owed the amount because they didn't hear anything different from the Service company. I stated I did my part, that they needed to call the service company and I would like to speak to her supervisor. The customer service rep became beligerant and rude, talked over me, was condescending and just totally inappropriate. She refused to give me the name of the supervisor, never placed the request. I called again, asked for a supervisor and NEVER GOT A CALL. I then called to cancel my renewal. A week or so later, I noticed that I was still showing the renewal. I immediately filed a complaint with the BBB. After they recieved the complaint, the renewal disappeared and so did the payment option for the contract I still had left and was showing a "Past Due" amount. I called and was told that they JUST removed the cancelation and that I could pay over the phone. I stated that they were the ones that removed the form of payment and I had no notice that I was "past due" on a payment I assumed was being made. I was threatened again with a Collection account and I stated I would be contacting my attorney. NEVER AGAIN.

Review: Service took forever! Parts arrived a week later after first visit. Then took another week to install. Forget getting anybody on the phone. We will probably not renew after contract is up.

Review: Customer Service is excellent. Response to my service tickets has always been timely.

Review: Service was great and everything was generated in a timely manner.

Review: My water softener went out. I was so grateful for being a member of AHS. I did not have to research different brands of replacements, spending hours and hours on the internet looking for sales, looking at reviews, looking at things for the inevitable distractions. I did not have to spend even more time trying to find a reliable contractor for the installation. I did not have to make arrangements for delivery or removal of the old broken unit. I just made one simple call to American Home Shield. They found an extremely reliable, professional contractor who was able to put in an excellent, brand new, reliable water softener. He even suggested that he replace the washing machine hoses while he was there. I didn't notice that they were almost completely rotted through. I ran to the store and bought them. The contactors thoroughly cleaned up after themselves, better than before they started, and took the time to completely train me on how to use the new unit. I even needed to call them a couple of weeks after the install, and they were so gracious about answering my questions. The savings in my time far exceeded the cost of the new unit, and I have been happy about it ever since. American Home Shield is more than piece of mind, it's a real time saver. American Home Shield makes home appliance issues effortless.

Review: I have been with American Home Shield for over 15 years. They have always been quick to respond. Most times within 24-48 hours. They have always been fair with me and they have paid off when I had an issue. Probably one of the best things going for them is their service people respond ASAP. Sometimes it is hard to get a repairman when you have an issue. The people that work for AHS have always been very quick and they have been quality companies that do the job right.

Review: We are very please with the service that we receive from America Home sheild. Especially for the price we have to pay when something. goes wrong with anything that's covered under our warranty. Thank you home shrild.

Review: Our latest repair took forever! Parts had to be ordered then after they arrived 7 days later had to wait another 7 for installation. Forget trying to reach anybody with a live phone call. I even reached out to them via twitter with no response. I doubt we will renew our coverage after contract is over.

Review: GOOD SERVICE, PROMPT AND PROFESSIONAL

Review: I live in a small town and it was very hard to get appliances repaired. You would leave messages and sometimes these were never answered. American Shield took this worry off my shoulders. I just make one phone call and they do the rest. I have always been serviced promptly and professionally.

Review: Efficient - diagnosed the issue immediately, had to order the replacement disposal because it was bigger than what is usually found in homes. Friendly - from dispatcher to technician, they were helpful and friendly.