Home Warranty Companies in Pennsylvania

Review: I bought my first home this past January and it came with an AHS warranty. The warranty is a bigger hassle then it will ever be worth! Communicating with AHS is a nightmare. Nearly every time I call it takes at least 45 minutes for someone to answer my call. I have been hung up on before when they are not sure how to help me and my most recent I have been waiting for 4 weeks to get my kitchen refrigerator, kitchen exhaust and AC unit fixed. The kitchen refrigerator has been looked at by 3 different technicians now and they all agree it can not be fixed, but AHS keeps sending other people for some reason to get another opinion. The AC unit has definitely been the most trouble some and poorly handled issue yet. The first tech that they called to come out from McLafferty Heating, Cooling and Electric told me that is I pay for the refrigerant everything after would be covered. He "filled up" my AC with refrigerant and said he needed to come back the next day to check everything was good, however I had to be at work. The next day, while at work, the tech sent me a text message stating there was now a hole in the unit and all the refrigerant was gone so they would no longer fix the unit. So I called the owner of the company to clarify what happened (Mark). He told me that this issue would now have to be handled through the warranty company and not him. I called the warranty company many times over the next four weeks trying to figure what had happened, how this will be fixed, etc. They kept telling me that McLafferty never turned in my report and they couldn\'t help until he did. Finally, after 4 weeks of calling and waiting (August 20- September 20). Mark the own of McLafferty called me asking why they scheduled to have his tech come back to my place. I explained that AHS never got their report and they wanted to get a new one. He refused and claimed he had turned it in that same day they found "the hole" in my unit. The is suppose to be a tech from a new company coming to look at my unit today. They were scheduled to come between 12-6 but I got a call at work at 9:50 stating he was on his way. I couldn\'t call back until 11 and no one answered and there was no way to leave a message. I should have cancelled this contract back in January like I originally tried to.

Review: Contractor arrive at a predetermined time, listened and then diagnosed the issue, (section of stack needed to be replaced). Competed work a few days later, was very clean and completed the assignment as required.

Review: We have been a customer for 1 year now. We have had 2 separate repairs completed (refrigerator and stove) using our home warranty. It had been a great experience each time. It\'s so easy- just one phone call and they set up an appointment, send someone out to make all the repairs there isn\'t even any cash exchanged -my $100 deductible is automatically withdrawn 24 after service is completed. I\'m very happy with our policy and recommend it to any home owner for an added peace of mind.

Review: The Company that AHS is a very reliable co. The gentleman came out in the time frame as promised he was very clean,neat and friendly....he also had the company logo on his shirt....he was very friendly...introduced himself and diagnosed the problem right away....he fixed it in a very short time....asked if we were happy with his work....which we were....told us to call if anything else should occur...then he was on his way....very pleasant expereince!

Review: So far, so good! Used service once and repairs were done properly.

Review: Had our water heater go out the first weekend we moved into our new house. AHS was very helpful and the repairman was efficient.

Review: All previous experiences have been outstand and this last one was no exception. Interior wall pipe had several pin hole leaks. Technicians were knowledgeable, professional and solved the problem immediately. Water had flooded the furnace and technician repaired this perfectly. I am extremely pleased with the service from AHS and, most especially with Donna Schmidt, my CB representative. She is outstanding! True to the best representative, SHE GETS THINGS DONE!

Review: When the first man came he was very neat and clean. He knew want he was doing, found out how the A/C needed to be care for to work. Then the second team came in and very nice looking for 99 degree outside. They worked on the A/C for over 3 hours, but the unit works better than it has sent we brought the house one and half year ago. Most of the work was done outside, and they were very cool and calm and did a great job.

Review: After 11 years American Home Shield cancels me. Really? I have lived in my home over 16 years & my air condition (heat pump) unit finally died. Spoke to York manufacture VP and he had stated that 16 years was actually pretty good. Fortunately, I have maintained them (2 units) and kept very good records of any and all repairs & maintenance. However, after a rainstorm and very very high temps. the unit died. Let the LIES and DECEIT begin..... American Home Shield sent out a NON-English speaking repair man. He said "you have papers for unit"? I handed him the maintenance papers for the year for both units. I got the nod! He was on the his cell phone for a half hour speaking Russian. Then he said "Home Shield get touch you". What??? Next day American Home Shield did not call, so I had called them. Much to my surprise they said we can't cover it because you have some debris in the outside unit. Gee do you think some small leaves may have gotten in there from the storm. My husband and I went out there and took the cover off, sure enough maybe 12 small leaves. The units are outside and have many vents. Starting to get the feeling they are looking for a way out, so they don't have to pay. I called the HVAC company that does the maintenance and he said they are getting ready to screw you over, after 11 years of commitment to them. I contacted the Corp. office spoke to a representative their and basically he said the most we can give you is $2,500. Note a new unit cost $4,000 and I will have the check in 7 days. The temp. in PA was 98 degrees and we had had it! We got the check and paid the difference. Exactly 1 month later they CANCELED my policy. I received a letter in the mail stating that I am no longer a American Home Shield policy holder. I think this is what they call "The Art of Deceit" Duplicity as it's Best! Five (5) thumbs down for American Home Shield.

Review: I filed a claim with AHS about how the hot water line on my faucet was blocked and didn't work. They sent in a plumber a couple days later and confirmed what I already knew - that it was the shut-off valve that was the issue. However, they told me that the faucet would not be covered since it was a secondary issue. They used section D.8 of their agreement - which is there to keep them from being liable for things like spoiled food in a broken fridge or water damage from a hot water heater bursting - to say that they would not cover my faucet despite it being covered according to C.3.a-e and F.4. Had I replaced the valve myself I would have been fine but now they won't even let me put in another claim for the faucet! In the end, I had to pay $510 for a warranty, plus $75 for something I could had done for $10, and had to buy and install my own faucet (would have been $170 replacement cost for the faucet + $99 quoted for installation). Bottom line is stay away from AHS. They will do whatever they can to take your money and then get out of providing service! (BTW, their rep won't even call my realtor back about this issue!)

Review: Our refrigerator was breaking down on us one weekend and it was not keeping our frozen foods or the cooler. We called a service request by phone and had a very professional representative. Within 24hrs we received a call from the service company. We had a frig working again in no time.

Review: Very good choices available for replacement appliances. Even the "cash-out" is available and provides an adequate shopping experience in the event that the customer (me) wants an upgrade or other solution. Replacements are received a timely manner as is the "cash-out". I have used both options and been satisfied in all cases.

Review: hot water heater was leaking out of the bottom of it on 12/26/12, i turned the water valve and breaker off for safety. called american home sheild on 12/27/12 they said the service request was entered. heard nothing for days and of coarse the weekend was here so i called on monday 1/31/12 they where still looking for a service company in my area, heard nothing for days again called back 1/3/13 told them we did not have hot water and would like to get this fixed, they told me it was not a real emergency terrible , but not a real emergency (WOW),finally got permission to use my own company so i called a local company he was coming to my area that day so he would stop and look at it said it needed replaced the bottom was rusted out(already knew that). i gave him the info to call them for permission to replace it, he left. 2 days went by heard nothing from my company, called him up and asked what was going on he said they gave him a big hassle he wasn't doing it, i asked him if he was planning on calling me and letting me know or just go without hot water for a couple more days, oh he forgot.called AHS back 1/7/13 told they better get someone to my house and fix my hot water heater right now she asked how close this one town was to me i told her about 35 miles she got ahold a this one company they deal with all the time there, the company called me asked me a few questions brought down the new water heater on 1/8/13 replaced it and where gone in an hour and a half. now why couldn't we just do that in the first place, i'll tell you why they wait as long as they can so you get mad enough and fed up with them that you just fix the problem yourself and don't use the insurance, so they don't lose there money.14 days without hot water! i still had to pay the $60 deductable after getting jerked around for 14 days. if your not going to cover a home warrenty maybe you should not sell them.

Review: The contractor was very helpful. Unfortunately, it took a process of elimination to correct the problem, but he kept us informed all along the way, and was working with the water heater manufacturer to fix the problem in the best manner. He was always here when he said he would be and could have shuffled us to the side, but never did. Until the job is done

Review: First, I want to recognize Shaquel Ryan, for an outstanding job in supporting my case - Washer-dispatch#464960042. She reached out to me after I had a poor experience with your call center’s customer service department. She was extremely courteous and timely with her follow-ups. Shaquel restored my faith with the great service that I expect from AHS. Kudos to the social media (Twitter) team for quickly responding and assigning Shaquel to my case!!! As for my washer, it took more than a month to be replaced, but I blame that partially on Whirlpool. There is a slight disconnect with their efficiency and cost savings processes, but they evidently have funds to waste. Keep up the great work, AHS!

Review: I bought my first home this past January and it came with an AHS warranty. The warranty is a bigger hassle then it will ever be worth! Communicating with AHS is a nightmare. Nearly every time I call it takes at least 45 minutes for someone to answer my call. I have been hung up on before when they are not sure how to help me and my most recent I have been waiting for 4 weeks to get my kitchen refrigerator, kitchen exhaust and AC unit fixed. The kitchen refrigerator has been looked at by 3 different technicians now and they all agree it can not be fixed, but AHS keeps sending other people for some reason to get another opinion. The AC unit has definitely been the most trouble some and poorly handled issue yet. The first tech that they called to come out from McLafferty Heating, Cooling and Electric told me that is I pay for the refrigerant everything after would be covered. He "filled up" my AC with refrigerant and said he needed to come back the next day to check everything was good, however I had to be at work. The next day, while at work, the tech sent me a text message stating there was now a hole in the unit and all the refrigerant was gone so they would no longer fix the unit. So I called the owner of the company to clarify what happened (Mark). He told me that this issue would now have to be handled through the warranty company and not him. I called the warranty company many times over the next four weeks trying to figure what had happened, how this will be fixed, etc. They kept telling me that McLafferty never turned in my report and they couldn\'t help until he did. Finally, after 4 weeks of calling and waiting (August 20- September 20). Mark the own of McLafferty called me asking why they scheduled to have his tech come back to my place. I explained that AHS never got their report and they wanted to get a new one. He refused and claimed he had turned it in that same day they found "the hole" in my unit. The is suppose to be a tech from a new company coming to look at my unit today. They were scheduled to come between 12-6 but I got a call at work at 9:50 stating he was on his way. I couldn\'t call back until 11 and no one answered and there was no way to leave a message. I should have cancelled this contract back in January like I originally tried to.

Review: My most recent experience utilizing American Home Shield was this past summer when our central air conditioning unit wasn't cooling. I simply contacted American Home Shield's hot line and was promptly taken care of by assigning my issue to a local contractor that showed up within a day and analyzed what was going on and fixed it (just fixed the issue... didn't try to sell me a new product). This was the second time we utilized American Home Shield and both times were positive... Glad we had the coverage.

Review: Response by the vender to our needs during a failure of our Aircondition unit was veery professional and expedient. Just what we needed during our Beach house stay. Confort Experts, LLC Heating and Air Conditioning really were experts in their response and friendliness.

Review: I\'ve used the service twice, once for my oven and once for my air conditioner. Both repairs went well. My only complaint is, for the first service, we paid AHS directly. The second time, the repair tech wanted us to pay them directly. I think some standardization on how payment is made would improve the experience.

Review: If I could give them no stars, I would. They said my call is important to them but I have to wait over an hour for someone to pick up. I'm current waiting for someone to answer my call and it have been 1 hour and 42 minutes and no answer. Not only do I have to wait for someone to take my call, I have to wait over 4-5 days for a serviceman. I don't understand now this company gets so many good reviews because they have no customer service and their contractors put you on the bottom of their list and you wait forever for service.