Best Home Warranties in Pennsylvania

Review: I have been with AHS for almost 20 years. They have never failed me on their prompt and courteous service. When I did have a problem with one contractor, they promptly replaced them with another one and resolved my issue. Other companies have contacted me to go with their company but I always refuse. Why give up a good company that has been there for me all these years.

Review: I\'ve seen worst customer service and AHS beats everyone in being the worst possible lazy, useless customer service. I have a problem with my dishwasher and instead of getting it repaired I asked for a cashout option. Its been almost 2 months and still the issue is not resolved. every time I call or chat with AHS they say they are waiting for a diagnosis report to decide on the cash out offer. After a month they called the service company and the service company doesn\'t have the diagnosis report since its been more than a month. And remember for a month AHS wasn\'t able to call the service company, they only called because I was so pissed off by their service. and we have to wait for more than 40 min.s to talk to a customer service representative. while writing this review I\'m waiting on call with AHS to talk to the customer service. and this is the 8th time contacting the customer service.

Review: With a family of 8 in the house you can imagine that on laundry day the last thing you want to happen is to have the washing machine go out! AHS used an outstanding contractor that took my frustration away! Three Boys Service fit me in right away in their schedule. they were knowledgeable, clean and most of all FAST! they were obviously not "paid by the hour" and I apprecieated the understandable explanation of what the repairs entailed. My technician was not just the service guy...he was an owner! He took the time to wipe his feet before he came in :) and before he left he made sure that I was fully satisfied and happy. I feel good about supporting small, family businesses that take PRIDE in what they do and consider the customer IMPORTANT. Thank you AHS for contracting with a company with integrity and invested in their business! Having 3 Boys come fix my washing machine made my day!

Review: Horrible two months and we still don\'t have a working dryer promised me a supervisor call back and nothing

Review: We desperately needed a new heat pump, as our electric bills were in excess of $700 a month. Fortunately, our AHS policy covered the cost of a new one and we only had to pay $70 for a very expensive piece of equipment. The contractor was here within 24 hours and promptly installed the new heat pump. Since then, our montly electric bills have dropped drastically. In fact, our monthly bill last month was just $76. Thanks, AHS!!!

Review: I would like to thank American Home Shield for their timely manner in which they responed to my request for repairs. I often mention them to my friends when they talk about the repairs to their appliances. I have never had to wait a full day for a responce. When the employees arrive at my home I feel comfortable around them. They have always been clean and respectfull to me. Thank you again for my experience with your company.

Review: It gave me peace of mind! / My husband had just been deployed 2 days when my central a/c stopped cooling. Instead of panicking I went online and scheduled a repair,thinking it would be at least 2 days before any relief, I received a call from the contractor stating he had a cancellation and could come immediately. He was able to fix it and I had cool air again. Gave me great peace of mind.

Review: I used the online request and within 24 hours had a service appointment set for the next day. The contractor arrived as expected, he even called ahead to let me know that he was on his way. He arrived and was pleasant and respectful. He asked to be directed to the refrigerator and set about fixing the problem. He identified it immediately but did say that there could be other issues that would cause the problem. He fixed what he believed to be the issue and said that I should know within 24 hours if that fixed the leak and if not, to immediately call back and they would come out same day. Whatever he did, fixed the problem so I didn't have to call him back.

Review: AHS made it very easy to talk to and made sure my situation was a priority to them. The contractors were very professional and on time. They explained what they were doing step by step and made sure everything was back in order as if they were never there.

Review: We have called for five different problems on things on our home and only once was our problem covered. We still had to pay $75 each time. The latest thing that wasn\'t covered was vents to our boilers, even though vents are supposedly covered but they said our vents weren\'t the kind of vents that are covered. My husband and I both tried numerous times to call before hand to see if it would be covered but we received pre-recorded messages saying that the wait time for a representative would be over one hour. Since we had no hot water, we had no choice but to pay the $75 and make a claim. We wasted the money because even though vents are covered, our type of vent isn\'t! Very unhappy with this very expensive policy that seems to only cover zombie apocalypse!

Review: My last experience with AHS/ASA has been an absolute nightmare! DO NOT PAY THEM TO COVER YOU APPLIANCES! I have spent over 3 hours on the phone trying to get my issue resolved encountering 3 calls greater then 45 minutes, a hold time of greater then 45 minutes, a rude individual and consistent finger pointing and every department telling me it is another departments issue! I have been over 3 weeks without a refrigerator for my family and I still can not get the issue resolved. I am so DISGUSTED and frustrated, I will be canceling my service and would not recommend obtaining there services!!!!

Review: As a new home owner when my relator offer me the plan at first I declined and before closing I began to think of the possibility of cost of repairs down the road. Boy was I glad I made that purchase! I notice some water after being in my new home for over a month near my water tank.But thought the first time nothing of it thinking I spilt water taking for my pets dish. But then I noticed again and investigated further to disc there was water laying around the tank. When I called AVS the representative was polite, explaining everything to me and ensured a licensed and certified contractor would be getting in touch with me shorthly. Also to call back if they did not and I woukd also receive an email. The plumbing contractor ended up calling before the email arrived. He was able to advise me what to do until he arrived and actually made it out before the scheduled appointment.Here it was not the entire tank but only the pressure release valve which he carried an extra on his van and was able to make the repair right then and there. I was very pleased with both AVS and the contractor Mr Spicket. Both made my experience a pleasant and less stressful one and saved me an enormous amount of out of pocket money.

Review: I bought my first home this past January and it came with an AHS warranty. The warranty is a bigger hassle then it will ever be worth! Communicating with AHS is a nightmare. Nearly every time I call it takes at least 45 minutes for someone to answer my call. I have been hung up on before when they are not sure how to help me and my most recent I have been waiting for 4 weeks to get my kitchen refrigerator, kitchen exhaust and AC unit fixed. The kitchen refrigerator has been looked at by 3 different technicians now and they all agree it can not be fixed, but AHS keeps sending other people for some reason to get another opinion. The AC unit has definitely been the most trouble some and poorly handled issue yet. The first tech that they called to come out from McLafferty Heating, Cooling and Electric told me that is I pay for the refrigerant everything after would be covered. He "filled up" my AC with refrigerant and said he needed to come back the next day to check everything was good, however I had to be at work. The next day, while at work, the tech sent me a text message stating there was now a hole in the unit and all the refrigerant was gone so they would no longer fix the unit. So I called the owner of the company to clarify what happened (Mark). He told me that this issue would now have to be handled through the warranty company and not him. I called the warranty company many times over the next four weeks trying to figure what had happened, how this will be fixed, etc. They kept telling me that McLafferty never turned in my report and they couldn\'t help until he did. Finally, after 4 weeks of calling and waiting (August 20- September 20). Mark the own of McLafferty called me asking why they scheduled to have his tech come back to my place. I explained that AHS never got their report and they wanted to get a new one. He refused and claimed he had turned it in that same day they found "the hole" in my unit. The is suppose to be a tech from a new company coming to look at my unit today. They were scheduled to come between 12-6 but I got a call at work at 9:50 stating he was on his way. I couldn\'t call back until 11 and no one answered and there was no way to leave a message. I should have cancelled this contract back in January like I originally tried to.

Review: I had the hot water valve to my kitchen sink fail and some of the o-ring pieces from the valve clogged up the hot water supply line of my faucet as a result. AHS replaced the shutoff valve but refuses to fix the faucet. Why? Because it's not considered "normal wear and tear" since it is a "foreign object" blocking the line. Yes, the foreign object that is a direct result of a non-foreign, covered item, inches ahead of the faucet in the supply line. Even the plumber that AHS sent out said it was a common wear and tear issue for older homes like mine and should be covered! Bottom line is that I could not recommend AHS to anyone after watching them do all they can to avoid fully processing a claim even though all parts in question are listed as covered in our agreement (specifically sections C.3.a-e and F.4).

Review: Not happy with American Home Shield company. Their home warranty covers certain things but does not cover additional costs i.e. changes in Allegheny County code. Covers the water tank, the basic installation, and removal of old tank but not the fact that code since 2009 requires an expansion tank and labor involved with installing that additional tank, changing the gas line, and flue to code. So in addition to the monthly cost of $61.00 and the $75 service fee per repair request it would have cost me an additional $480 payable today. I don\'t use credit cards, my car is in the shop, and I\'ve already paid my bills. Don\'t have $480 and the plumbing company doesn\'t bill. (This whole problem is not the plumbing companies fault) So no hot water tank today or in the near future. Gonna be a cold Christmas for sure. Wow this sucks.

Review: I have had to have a plumber out twice for two different issues. The plumber was excellent. The plumber responded quickly and resolved the issues. I requested a heating service checkup but the heating company never contacted me or returned my calls.

Review: The contractor was very professional and most important knew exactly what needed to be done in order to resolve my problem (washing machine). His business clothes and attitude were super good.

Review: The claim was entered quickly, and a service person called the same day to learn more and schedule the repair. This is my second home with American Home Shield, and couldn\'t be happier.

Review: My overall experience with AHS had been quite good till a recent problem with my A/C. The compressor had blown and the service technician indicated that although the compressor replacement will be covered by AHS, I would need to pay ~$1100 for the refrigerant. When the technician arrived to replace the compressor, the first thing he did was take the check for the refrigerant and then after spending a couple of hours indicated that the compressor was not working and he would need to return. Well this is when the nightmare started... For the next 9 months (yes you read it correctly - it was NINE months), I kept calling the technician and AHS to get the compressor replaced and all I got was the run around. Not sure how many times I called (easily over 25 times) and escalated but to no avail. After much persistence, another service contractor was dispatched but he indicated he couldn\'t do anything as the original contractor had not done the job correctly. Instead he tried to sell us a new A/C unit! So I was back to square one and numerous calls to AHS ensued... Finally the original contractor turned up, switched some wires around and the compressor started working. His excuse was that there were no wiring diagrams for the compressor AHS had approved (LG instead of the original Lennox/Copeland) and so he had initially wired it as he thought best. Extremely disappointed that AHS could let a service request stay open for so long and do nothing proactively to get the issue addressed!!! Also, would expect better quality control over the contractors being used.

Review: First, I want to recognize Shaquel Ryan, for an outstanding job in supporting my case - Washer-dispatch#464960042. She reached out to me after I had a poor experience with your call center’s customer service department. She was extremely courteous and timely with her follow-ups. Shaquel restored my faith with the great service that I expect from AHS. Kudos to the social media (Twitter) team for quickly responding and assigning Shaquel to my case!!! As for my washer, it took more than a month to be replaced, but I blame that partially on Whirlpool. There is a slight disconnect with their efficiency and cost savings processes, but they evidently have funds to waste. Keep up the great work, AHS!