Oregon Home Warranty Companies

Kevin Roberts, Salem

On Dec 02, 2022

Lowe’s Protection Plans

SLOW SLOW SLOW 4 weeks before with will come out to look at dead fridge, Phone support will not help.

Vicki Lucas, Gresham

On Jun 24, 2022

American Home Shield (AHS)

I have been in awe in how awesome AHS has been, I have had issues with appliances which they have taken care of no questions asked in record time, I live this company so much my daughter has placed their service on 2 of her homes. I tell everyone about them...thank you so much for being a fantastic company in a not so fantastic world.

christina day, Central Point

On Jun 14, 2022

American Home Shield (AHS)

This was the second time i had f***** b******* fixing things for me. Wonderful experience! Love it! Always punctual thank you so much again. Will refer to all my friends and family.

James Rowan, Portland

On May 27, 2022

American Home Shield (AHS)

I have maintained my AHS home warranty for six years since we bought our house. We have used it about once per year for issues with plumbing, electrical, HVAC, and most recently our dishwasher. They have always been prompt in their responses and are even replacing our dishwasher, since the old one needs a part that isn\'t available anymore. A...View Moremerican Home Shield was the best decision we made when buying our home! View Less

Mark and PJ Panther , Salem

On May 10, 2022

American Home Shield (AHS)

N* S******* Repairman came earlier than expected and unjammed our garbage disposal. They cleaned up after their work area. And was very efficient. Extremely polite repair person! Would gladly have them as our service people again.

Lorie , Brookings

On May 06, 2022

American Home Shield (AHS)

My experience with American home shield was superb. Placing my service request was easy and I was very pleased with the quick service I received. The technician was very knowledgeable and professional. He repaired our microwave and thoroughly checked it to make sure there weren’t any other issues.

Karleen Cotter, Portland

On Mar 30, 2022

American Home Shield (AHS)

In my two year old manufactured home, I had two toilets with defective valves that were preventing the fresh water from refilling the tanks after a flush. AHS coordinated with a plumbing vendor who was able to replace the valves and restore the intended function of the toilets. I was happy with the staff member who was dispatched to complet...View Moree the work. He was licensed, professional, and friendly. The only charge to me, was the pre-paid $75 co-pay. Very happy with the AHS and vendor response and service . View Less

Fletcher, Beaverton

On Mar 10, 2022

American Home Shield (AHS)

Terrible experience. AHS sent a contractor out that caused thousands of dollars of water damage to our home and then told us that it wasn\'t their problem and we would need to deal with the contractor directly for damages. Then they wouldn\'t repair a washer that wasn\'t fixed the first time by the same original contractor because it was past 30 ...View Moredays. Even though that contractor caused thousands of dollars of damages. We literally just installed the new floors this week - 4 months after the damage occurred, and AHS wants to charge me a service fee to fix the same time washer that wasn't fixed the first time. Then when I called and finally got a supervisor on the phone (after 3 attempts and over 90 minutes worth of hold time combined), she started to argue with me, even though I was being polite and calm, about their policy and it doesn't matter the circumstances, its the policy, etc. She wouldn't stop talking, and talking over me. So I asked her to stop talking and get me her supervisor - and she hung up on me. Hung Up On Me. Unacceptable. Don't use AHS. View Less

L.L. Sojourner, Sweet Home

On Mar 04, 2022

American Home Shield (AHS)

We have had to use AHS twice in recent months. The first resulted in a terrible contractor experience that AHS made right a month or two later. The second resulted in an AMAZING contractor and super fast service. We are so grateful for AHS.

donald eaton, Portland

On Jan 29, 2022

American Home Shield (AHS)

I needed to find an electrician as soon as possible. S*****, in Tobago, went out of her way to search for and find a company that could sent out a tech that same day. I called the company and they sent an electrician who diagnosed the problem, called our electric supplier, P**, and had them send out a tech to fix the problem. FIVE STARS all around...View More.View Less

Susan, Portland

On Jan 27, 2022

American Home Shield (AHS)

Excellent company and service. I\'ve have had great experiences with them and they have fixed many broken things in my house. I love having the insurance of this company when things break down.

Buck Burton, Winston

On Jan 21, 2022

American Home Shield (AHS)

Your phone system is awful, like most phone systems, the long wait times aren't the worst part, the really awful part ius that after the long wait you are lucky if the person you eventually talk to can speak English.

Buck Burton, Winston

On Jan 20, 2022

American Home Shield (AHS)

I always seem to get my problem resolved but fighting your way through the phone system is really annoying. I called today to learn what my options are in replacing an appliance, after a lenghty wait on the phone i learned my wait time would be in excess of two hours, I reckon I\'ll try again tomorrow.

Larraine Schwab, Eugene

On Jul 21, 2021

American Home Shield (AHS)

I was assigned T** P******* W**** and they were very nice. The Plumber came out in 2 days and fixed my leak completely. He was very efficient. Thank you.

Auralie Jensen, Brookings

On Apr 26, 2021

American Home Shield (AHS)

Does not cover close to enough of any of the replacement items when needed. We’ve been reimbursed half of the cost to replace a refrigerator that’s half as nice as the we had, had to pay out our copay plus 10 times more because the only heating unit to be found was a little larger than the original space, therefore we had to pay another $1000 f...View Moreor structural changes (a board removed and sheet metal installed) and only $400 authorized in repairs to a $3500 freestanding electric oven/ gas stove combination unit. Each call has been $100 co-pay on top of the extra charges. I would prefer like to replace like as the policy states, not a check for partial reimbursement a month after I have to pay for the replacement. American home warranty states they have great buying power to get the replacement unit so why did I have to do it myself at a grossly marked up appliance store? All technicians sent out were great to deal with, explaining everything they could or couldn’t do, and very professional.View Less

George, Gresham

On Feb 24, 2021

Lowe’s Protection Plans

Bought a Whirlpool French door refrigerator June 2016. In May 2018 it started to make a load rotatory noise when dispensing water. Called Lowes, a tech came out and replaced whatever parts needed to resolve the issue. In Jan 2021 the noise came back. Called Lowes again, a tech came out and deemed it to be functioning fine electrically and mechanica...View Morelly. The rep. I spoke with quoted “There is nothing wrong with your appliance.” There’s nothing Lowes extended warranty can do. Even when their “Coverage” section states that the warranty covered the appliance to it’s normal operating condition, they still denied to resolve the issue. Beware if you buy this useless of a warranty. SCAMMMM!!!View Less

Adam Lebow, Corvallis

On Feb 11, 2021

American Home Shield (AHS)

I have an AHS contract for a recently purchased home. The kitchen sink became slow draining. AHS has sent out two plumbers, neither of which is able to fix or adequately diagnose the problem. AHS has denied sending out another plumber to diagnose the problem and instead says that because I had put Drano down the line that this has caused the pip...View Moree to collapse. How do they know the pipe is collapsed? How do they know Drano caused the pipe to collapse? AHS is not completing their contractual obligation under section F.5 and C.4.b of the contract. I am VERY disappointed, as this is exactly the type reason we purchased the warranty in the first place. View Less

Ramona Fricke, Corvallis

On Jan 15, 2021

American Home Shield (AHS)

Overall I have been pleased with AHS. There are occasions where I think the customer service is lacking, but I\'m learning to deal with that during Covid. There have been times that I have called, been told the service order was placed, and found out later that nothing happened. But again, those times have been few and the majority of the custom...View Moreer service agents I have spoken with seem to be very competent. One even called back the next day to make sure I was able to get scheduled with the assigned vendor. That is true customer service! I do wish they would cover a few other things related to home repairs, but I appreciate them nonetheless. It pays to make sure you group your repairs so that all the related jobs (i.e. plumbing, electrical, etc.) are done on the same work order, otherwise you will end up paying the service fee multiple times throughout the year. For a disabled vet and single mom, AHS has been a lifesaver many times!View Less

Carol Willard, Salem

On Sep 12, 2020

American Home Shield (AHS)

The electrician was on time, knew what to do and was very professional. I would recommend him for future appointments. I do wish that a live person would be available to talk with at your company.

Richard Fortson, Portland

On Jun 30, 2020

American Home Shield (AHS)

My wife and I have been with American Home Shield for nearly 10 years, and we truly appreciate the fast and efficient service. They do a wonderful job vetting companies, and when things don\'t work out they are quick to resolve the issue. We first learned of AHS from our daughter and son in law, but now that we have been with the agency we are qu...View Moreick to share with our family and friends. Looking forward to continuing the relationship for years to come.View Less

Dorothy Carstairs, Happy Valley

On Jun 10, 2020

American Home Shield (AHS)

Repair not complete. Found out on Monday, June 7th, 2020, that the compressor was no good. Still waiting for a call as to when work can be finished. It is now Wednesday, the 10th, and still waiting for word.

Holly Flom, Albany

On Jun 05, 2020

American Home Shield (AHS)

This was a regular beginning of summer service to make sure the air conditioner was running correctly and didn’t need any repairs or coolant. The tech was able to answer my questions. He helped me to look for my filter for my system, to find out that my system doesn’t have any filters. The tech was very professional. He was able to answer my qu...View Moreestions and he gave me good information on how to best solve my filtration issue. View Less

sudhir kumar tomar, Portland

On Jun 03, 2020

American Home Shield (AHS)

No comments - all taken care nicely as committed with no hassles. Requested online, got email, confirmed time, guy arrived, identified and solved problem and by the time I enquired at home - done.

Rick Jones , Canby

On Apr 04, 2020

American Home Shield (AHS)

Heater went out in the morning. Went online to contact AHS. Got my service set up and had a tech that afternoon.. they replaced a motor and everything has been great since

Michael Knight , Brookings

On Mar 19, 2020

American Home Shield (AHS)

The Heating and repair guy showed up rather quickly. Listened to what my complaint about the AC unit was and got to work. Diagnosed the problem and repaired it on the spot. Thank you for your assistance.