Home Warranty Companies in Colorado

Review: Moved into an older home 5 years ago. Have needed American Home Shield several times and they have delivered each time either repairing or replacing item. Only had an issue with one of their service providers and they have other contractors so I will never need to use him again. Have recommend AHS to several people.

Review: Absolutely horrible service and outright false advertising. We bought a 5 year extended warranty plan for a new washer and dryer. The dryer broke down during the 11th month of ownership and when I called Lowe\'s to schedule service they informed me that they would not cover the warranty as the manufacturer\'s warranty stood before them and that Samsung would get back to us to just schedule an appointment within a couple of days. When I pressed their customer service supervisor, Steven, as to what was covered during the first of five years of coverage he sarcastically said maybe laundry cost if no one services you for 14 days. I then asked for a full copy of the terms and conditions of the policy to be sent to us, which he said he would email right away........we still have yet to see anything. The customer service is horrible and selling this as a 5 year policy is absolute fraud as nothing is covered by Lowe\'s in the first year.

Review: Tried to change the schedule, the customer agent was not at all supportive.... in fact vendor was supportive and accommodated as per my schedule...Time to reach customer agent on the toll free number took more than 40 mins...not worth the time and money better look for someone who else

Review: We have had great repairs and replacements with our warranty from AHS. It does take at least an hour on hold to reach customer service though. It’s a ridiculous wait.

Review: This has been a horrible experience. It Started on New Years Eve a... and we still ate not resolved ... and the Hot Water Heater is still not functioning correctly! Direct Quote on New Years Eve, "As long as you have water it is not en emergency." Company coming for the weekend ... frankly they did not want to be bothered. Appliance repair be here twice and still not working. They are quick to take you money but you importance is secondary.

Review: After several years I am not renewing my contract with America Home Shield. Some of their contractors just aren't up to the job. We have radiant heat and they have not provided a company yet that knows how to fix my radiant heat system. In the past, I have had to call an independent company to get the system fixed at my expense and with no reimbursement from AHS. An AHS customer rep called me recently because I gave them a low rating on their internal survey about my last experience with their radiant heat contractors. He said I could get AHS to authorize an independent company to fix the heat. It is 4 degrees outside right now and the heat is malfunctioning so I just called AHS Customer Service but they won't authorize me get someone who knows how to fix the heat. The last two companies did not do anything to the heat system and told me it was just fine. When several of the radiators in some of the zones are not on or not on fully, then it is NOT fine. When the heat is 7 degrees below what is commanded by the thermostat, it is not fine. When we have to run the gas fireplaces to heat the house, it is not fine. In the past about half the time I call Customer Service to explain that their last service company did not do the job properly, I get a Customer Service rep with a rehearsed script, lots of attitude, and I get no results. This time was no exception. I need service not attitude. Besides, the yearly repair fees AHS has covered has not exceeded the $616 fee we pay AHS each year so it is not worth it to keep paying them more than we would pay on our own. Especially when I get too much attitude and not enough results. We would have been better off to saved the AHS fee and called someone from Angies List.

Review: I changed to American Home Shield last year. Luckily, not much chance to use it. I had been using another insurer for many years. Got used to their slow service, high pricing and changing providers. Then I found American Home Shield. Not only was their initial pricing lower, but both times I needed them, their providers called quickly, gave same day service, were extremely professional and got the job done. That was quite a change for me. AHS, you are greatly appreciated. Obviously I resigned for another year.

Review: Your customer service when we called about the Dishwasher was very friendly and took care of it right away. The contractor called the following day and was here on time said parts had to be ordered and when they came in he the appointment was made to install parts and contractor was here on time and fixed the problem. Your service was very well received.

Review: I have had AHS for at least 20 years. When I started with AHS my contract was $35 a month and $35 deductible. As expected prices continually went up and at $50.50 a month and $75 deductible, I still felt comfortable. Unfortunately, in April our Kitchen sink sprayer, started leaking. AHS said it was only covered if the sprayer was not stand alone and a part of the actual fixture, which it was. Then AHS called back and said they only cover the "leak" and not the "fixtures". If the ONLY way to fix the leak is to replace the fixture, then should not the fixture be covered? In the end, one monthly payment of $50 and my $75 deductible could have covered most if not all the cost of replacing the fixture. Bottom line and keeping it simple. If as AHS said; fixing the "leak" is covered, then AHS should have FIXED the LEAK and not looked for a loophole to escape their accountability.

Review: Life would be a lot scarier without American Home Shield. At least I know the amount I am going to spend before my home falls apart....piece by piece. Even though I take good care of my things they continue to age and break. Thanks American Home Shield for a 'peace of mind' that is difficult to find now days.

Review: I called AHS to request plumbing service for a leak in my toilet. The customer service rep was very helpful and took my information. I was given the name and number of the assigned contractor and told that they would be calling me to schedule an appointment within 24 hours. Sure enough, the plumbing repair company called and scheduled a visit the next day. They were on time and repaired my leak within a few minutes of arriving.

Review: Have used AHS for 2 years now and I have been happy with the speed of service and the professionals that have been sent out, that being said customer service is the worst, rude, extremely long wait times ( often more than an hour). Save yourself the hassle and do everything on line. So far they have taken care of every thing that has needed repairing so I feel it is a great value and am happy to have the peace of mind knowing that I won\'t get stuck with a huge repair bill.

Review: Called today because we\'re selling our house and I needed to cancel our warranty. I WAS HOLDING FOR OVER 20 MINUTES BEFORE SOMEONE ANSWERED THE PHONE!!! This is absolutely ridiculous. If it\'s THIS hard for basic account service, there\'s no way in HELL that I\'m ever going to use this service again. Heaven forbid I actually need to make a claim! And when someone FINALLY did answer the phone, she was speaking so quickly and monotonously that I could only understand about every third word.?? Absolutely TERRIBLE customer service.

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Review: Beginning on 8/19 I have had technicians at my home for my microwave/oven combo 9 times. I have had to take off of work for each of these visits and have at least one more to go because my microwave currently has no door. For each of these problems, there have been at least two visits, one diagnostic and one reparative, and on at least one service request the parts were received broken, requiring a third visit: fan motor making noise, control panel not functioning properly, door switches not registering properly, door not closing properly. Keep in mind, the repair guys have ben super nice, friendly, professional and helpful, and have only done what AHS has instructed them to do. Today, 11/4, I finally called AHS myself to ask for a supervisor to intervene. Olivia in customer "service" told me "That's not going to happen." After 15 minutes on the phone with her, I handed her to the technician who recommended that the appliance not be continued to be repaired, but who admitted that the individual problem was once again repairable. Olivia said he had to repair it. I requested a supervisor again and was given to Andre, Authorization Supervisor. I explained that I have lost at least a thousand dollars in lost work time and that I was very unhappy with the judgement calls made thus far. He spoke to the technician and even though two of the newly necessary parts are no longer available, Andre instructed the tech that he needed to "do research" to see if there was another part that could be used or if the repair could just be done without the NLA parts. After talking to me for 7 minutes and having me beg him to stop making me take off work, Andre still did made this judgement call. They've put more into this appliance in time and parts than it would have cost to just call it dead and be done with it. Never mind that if they do just say "replace it" they're only on the hook for a maximum of $3000. They have treated me terribly and don't give a damn about me as a customer. I will not be renewing my contract with these scheisters.

Review: I\'ve had this service for a couple of years, and each time I needed help, they were there to take great care of us!!! I found an appliance guy that has done a great job each time AHS has used him, so I was a nice touch from AHS, that when I mentioned how awesome he was, they were quite accommodating on getting him back out the next time I needed service!!! I appreciate you AHS, not sure what I would\'ve done without this service.

Review: My most recent experiences with American Home Shield were extremely positive. The contractors were professional and friendly. They valued my time and took care of the problems that I was having quickly and completely. I was very satisfied with the work that was done and would recommend AHS to my friends and family!

Review: I called the main AHS phone number and used the easy automated system to report our problem. Received an auto email saying that someone would contact me. That was nice to confirm that my request was received. In the next day or so I received a call from Plumb Genious to set up an appt. They called me the day of appt to say someone was on their way. He arrived promptly. Very nice young man, fixed the problem quickly and explained what he did. Definitely a good experience.

Review: Replaced water heater and a/c without any issues. Vendors were booked for a couple weeks so we were without AC for a couple weeks.

Review: GAS HOT WATER HEATER- PIOLET LIGHT WENT OUT, NO HOT WATER. OUR LOCAL GAS COMPANY WOULD RE LIGHT IT BUT IT WOULD KEEP GOING OUT. THEY SAID IT WAS LEAKING, I CALLED MY AMERICAN HOME SHIELD THEY SENT A REPAIRMAN OUT THAT SAME DAY. THE NEXT DAY WE GOT A NEW HOT WATER HEATER AND HOT WATER!!! WONDERFUL TO HAVE HOT WATER. THANK YOU AMERICAN HOME SHIELD AND THANK YOU FOR SUCH A GOOD PLUMBER, PICKING UP OUR NEW TANK AND BRINGING IT TO US IN THE POURING DOWN RAIN. THANK YOU AGAIN,