Home Warranties in Colorado

Erik Steinberg, Englewood

On Feb 17, 2023

First Premier Home Warranty

First Premier Home Warranty is a scam and fraudulent. They promise to repair or replace the item in your home. However, they have a clause that states they can offer a cash pay out for the broken item. This gives them the opportunity to walk away from any claim for Pennie’s on the dollar. Example: I need to have my dishwasher fixed. Instead of re...View Morepairing the dishwasher, which is a $500 repair, they said it wasn’t worth the repair and offered me $126 to go away. They can choose to do this with any item in any home. This group is a scam. Don’t pay the money for a policy no matter how great of a deal they promise.View Less

Brooke Williams, Littleton

On Jan 31, 2023

Cinch Home Services

This is by far the worst home warranty plan I have ever had. My washing machine has been broken for over a month. My machine has been worked on five times. My last technician submitted a report stating that my machine was unrepairable. Now Cinch is claiming they don\'t have the report even though I have an email and text message confirming the repo...View Morert was submitted. DO NOT BUY THIS WARRANTY PLAN!- Brooke Williams Colorado View Less

Daniel Chavez, Pueblo

On Dec 03, 2022

Lowe’s Protection Plans

Terrible. I bought the 5 year protection plan and wish I hadn’t. I contacted them and had to wait for a Tech to come in 2 weeks He came and said he had to order a part for my washer. The part was to be mailed to me and never received it for 2 1/2 weeks after the Tech ordered it. Made an appointment for the Tech to put the part in and when...View More he came it was the wrong part. I spent $250 on the warranty and over $150 to do laundry at the laundry mat. I had been on the phone at least 20 times to complain about the time it’s taking for everything I got no where with both the Warranty Company and Lowe’s Managers. Very disappointed in this protection plan and will not purchase that again. I also made sure I tell everyone I know not to purchase the plan as well. Not worth the headache. Today still waiting for washer to be repaired. I am now on 1 month and 2 weeks View Less

Jan Whitt, Louisville

On Oct 12, 2022

Lowe’s Protection Plans

Lowe\'s Protection Plan Plus is a disaster. They covered a Whirlpool washer and dryer I have not owned for years and ignored the Samsung washer and dryer I asked them to cover. They then told me they have no record of my buying a Samsung washer, even when the store had the documentation that I bought the service plan. Stay away from this terrible c...View Moreompany. Their agents have no idea what they're supposed to do and read instruction manuals as you talk to them. The manager with whom I spoke interrupted me repeatedly until I thanked him and hung up to cancel every plan I have.View Less

Jyotshna Gunturu, Englewood

On Aug 01, 2022

American Home Shield (AHS)

Excellent service. We are happy with the service and the customer support provided by AHS. The CS service support as attentive and knowledgeable about the issue and directed us in the right direction.

Catherine Mordecoi, Longmont

On Jul 26, 2022

American Home Shield (AHS)

AHS used Hori**n Appliance for my dishwasher repair and they were great. They let me know when the part came in and setup a date and time for the repair. My dishwasher is like new

Cynthia Kidder, Denver

On Jun 23, 2022

American Home Shield (AHS)

Service specialist was very professional and answered any questions that we had. Very knowledgeable. The job was done within a timely manner. Our service specialist was very pleasant to work with

Dee, Canon City

On Apr 30, 2022

American Home Shield (AHS)

It was fine everything got fixed in a timely manner. All agents were kind. Service was fine. They serviced 2 dryers and a dishwasher at 2 different rentals and had no issues.

Carolsue Robbins, Englewood

On Apr 26, 2022

American Home Shield (AHS)

They called the same day and were able to ID the possible issues. Ordered the part then called to set up the appt. to come out and fix the problem.

ROSE A ULRICH, Colorado Springs

On Mar 22, 2022

American Home Shield (AHS)

The service, repairs, and replacements have been WELL WORTH the subscription with AHS! The Technicians and Companies contracted thru AHS are experts and are truly professional and friendly on their service calls!

Rebecca Dimas, Berthoud

On Mar 22, 2022

American Home Shield (AHS)

Paid for this service for 3 months before I filed my first claim on 3/4/2022. On 3/6 I had not heard from the contracter who was assigned to me, so I called them. They said they were no longer willing to work with AHS, nor were they willing to get on the portal and reject the claim. They gave no additional details as to why. That same day I called ...View MoreAHS back, they cancelled that claim and reissued a new one. I was refunded the $100 deductible, and recharged the same deductible. By the second day after being assigned a contractor, I reached out to contractor, who was extremely unprofessional in the way he handled my business (over text, unwilling to call me), but explained that he was going through a slew of hardships, including being sick with Covid, so I simply called and had them repeat the process to reassign this to a third contractor. By this time it was the 18th. I was informed there were no contractors in my area, and that it would take 48 hours to find one. by the 22nd I had heard nothing, and this time I called to cancel my membership, and get my money refunded. The best they could do was refund the $100 deductible, and the one monthly fee that had come out since my first claim was filed. They charged me almost $40 to cancel early, regardless of the fact that the fault was their own, and when I asked if I could speak to someone higher up I was told there is no one higher up. There was an additional $137.82 they refused to refund me, not including the fee they refused to wave. Buyer Beware - I was unhappy with 2-10 warranty, but never in the two years that I had their services was I treated this poorly as a customer. AHS made 2-10 look flawless. Do not waste your time or money. Do not go with AHS. View Less

Genevieve Hackney, Pueblo

On Mar 18, 2022

American Home Shield (AHS)

Awoke without heat during a cold snap. Online site easy to navigate. Requested team responded with a phone call within a half day. Staff very professional and friendly. Problem resolved same day.

Yash, Parker

On Mar 14, 2022

American Home Shield (AHS)

AHS is great to stay in relation with. They have great customer experience. The only compliant that I have is they keep increasing my monthly payments every year. Its been 3+ years now and they increased their pricing by $20.. If this trend continues, it soon will get expensive for me. Rest everything is just amazing with AHS.

Jack Taylor, Parker

On Feb 18, 2022

American Home Shield (AHS)

It was excellent. W*** O*** and their tech K***** were very good. They arrived before schedule. He arrived before the appointment time, knew exactly how to diagnose the problem, and fixed it.

Lois L Eyl, Aurora

On Feb 14, 2022

American Home Shield (AHS)

I am very happy with AHS. All of the service people I\'ve had in my home, I felt comfortable with. This is a big deal in my opinion. It is very comforting to know they have all be vetted and I don\'t have to worry about them or the work they do. Thanks AHS

Nancy , Colorado Springs

On Feb 12, 2022

American Home Shield (AHS)

The contractor I worked with was great. I ended up needing an expensive part. American Home Warranty paid for the part and the contractor applied it to the total cost of replacing the furnace. I wanted a new furnace as the one I had was 20 years old and the Contractor, C***** C****** P************ had a great price on a quality Brand with a great ...View Morewarranty. The Contractor made my experience with AHW a great experience View Less

Jeanne Nelms, Monument

On Feb 09, 2022

American Home Shield (AHS)

I had a problem with my dryer, I called and got an agent on the line. He asked about they problem I was having, He asked if he could face time my dryer to get picture off model and make. He then put in for a service call. The company came out in a couple of days with part in hand and the technician was in my home for about 20 minutes. My dryer was...View More fixed!!! View Less

Paul M Isenstadt, Colorado Springs

On Feb 09, 2022

American Home Shield (AHS)

I filed a request for a repair on a Microwave in November. You assigned a company RamneyAppliance Repair to assess the problem. Steven Hayes was the technician. He said it was an inverter. We never hear from your company and I and American Home Shield could not get a response from him. Youthenassigned another company Ultimate Appliance repair who ...View Morestalled around for 2 weeks and then said they didn't work on Microwaves. Finally you assigned ProServ Appliance Scott Boylan who cam out. He was very thorough thought he had identified the problem but when came back the part he had did not resove problem. He immediately contacted your company and you authorized a GE replacement. We are awaiting when this will be available. The original was a Kitchen Aid which if we elect we can purchase above 2,033.36 amount you authorized. It has been frustating your customer service people never give me the number of Appliance Replacement until Scott had them email me. Another issue is you keep billing me off my credit card 100.00 my co-Pay. I paid original but was billed again and your company said they cancelled it but now I get notice of another 100.00 bill. With all your ads this process has not been smooth. I will await notice on GE product. View Less

Sandra Syring, Aurora

On Jan 28, 2022

American Home Shield (AHS)

Home Shield has always been on top of when we needed help getting something fixed. Had 4 appliances replaced and each time it was a nice upgrade from what we had before. This last time we had washing machine go out on us but we had someone who had Covid-19 in the house. Ofcourse everyone was quarantined from each other. Thankfully the person in...View More question was just cleared about an hour before the repairman showed up. But we did tell him what was going on and he was okay with it. He got the mask that he needed to protect himself and everyone gave him plenty of space to allow him to work. Once he was done we went outside so he could explain what had happen and answer any questions. He said he had stuff in the truck to clean himself off to make sure the virus did not find a new home. LOL All of the people who came to do did work in our home were very professional. View Less

Wynona Burmaster, Kiowa

On Sep 02, 2021

American Home Shield (AHS)

American Home Shield has surpassed my expectations in handling a washing machine that I had requested service on because it was no longer sufficiently wringing the water out of clothes and towels. When the repair technician came to my home and inspected the washer, he reported back to AHS that the cost to repair the washer would exceed the value ...View Moreof the washer. As a result, AHS, gave me a choice of buying a a W******** or G* washer or purchase one at a local appliance store and be reimbursed up to a certain amount (just under $900, which I thought was very fair. Inventory of AHS’s front loading dryers was limited, so Ren I bought one locally and requested reimbursement.View Less

Douglas Peats, Pueblo

On Jun 18, 2021

American Home Shield (AHS)

After months not needing to file a claim, we had two completely unrelated needs in three days. Both were resolved in one day! And both were done by experienced and knowledgeable techs! Thank you!

George Ramirez, Denver

On Apr 30, 2021

Cinch Home Services

Excellent service. Great communication on arrival times and service s. Tech was very helpful on hints to keep appliances operating. Super nice people. Recommend warranty service. Called ahead. Han masked covering. Left work areas cleaned up. Explained all documentation.

Mslamason, Colorado Springs

On Jan 21, 2021

American Home Shield (AHS)

I have been without a working refrigerator for over 3 months. AHS has sent 3 technicians and we have had 5 visits yet the same problem exists - the refrigerator is not cooling. Every time a technician comes out they say that it is good to go. We purchase food and medication only for it to spoil. Each time we call AHS we spend an hour or more o...View Moren hold only to be told someone will be out in 2 weeks. Someone comes out 2 weeks later and then has to order a part and they schedule a follow up for a week to 10 days later. Unfortunately, they simply don't show and we have to call and call again. Most recently we have been told someone will be out in 3 weeks to determine if it is repairable or if it needs replaced. This is unacceptable. We pay for the warranty to have peace of mind. At this point I'd love a piece of cheese. I have medication that requires refrigeration, AHS has been informed of this several times and there is no priority placed on our needs. How can they think it is unacceptable for someone to be with out their refrigerator for 4 months?View Less

Brian, Aurora

On Jan 11, 2021

Lowe’s Protection Plans

Don\'t buy from Lowes, buy from a company that uses quality repair people. Called to schedule service on a fridge we purchased, was given the # of a local repair shop to call and schedule with. After waiting a month for them to get a part in, they said it still didn\'t come in. I looked at their ratings online and they\'re a 1 star company. I c...View Morealled Lowes to get another company, they said this was the only one they had. I can't believe they even do business with this company. I'm out hundreds of dollars for the warranty, and I'm going to just call a reputable repair company for the required fix.View Less

Tim J, Pine

On Jan 08, 2021

Lowe’s Protection Plans

We were STUPID, bought the Lowes Extended Protection Plan - in which it states (in part) that they promise PROMPT repair/replacement of your major appliance (in this case, a refrigerator) - we called the Lowes EPP number on Nov. 2, 2020. It took them 2 days to "find a repair company" (they claim we are outside their primary service area - THAT is ...View Morenot discussed at time or purchase nor in their contract). They finally had A&E (formerly Sears) call and tell us the earliest dates was Nov. 25 between 8a-5p (even the lame cable companies offer a 4 hours window!) Nov. 25 comes and we get a call that the tech has driven his truck off the road and (drumroll) it will be Dec. 21 (again between 8a-5p) before they can re-schedule even though it was their error! Dec. 21 comes - tech actually shows up - determines we need a whole new door and it must be ordered from GE. Next service date is Jan. 8 - we call around 12:30pm on Jan. 8 to get a status update - only to find out that tech claims he tried to call, could not reach us and we have been cancelled and re-scheduled!! No second call attempt. Can you believe this!! So heed this warning - do NOT buy into the Lowes EPP claim that their plan is great - its not worth the paper written on - and the third party companies they hire are horrible.... Cant give less than 1 starView Less