Home Warranties in Colorado

Review: The repairman called me to let me know when he would be at my house, this was important because I needed to inform my employer of time that I would be out of the office. He was also very professional and answered all of my questions.

Review: I've been very happy with American Home Shield...been a customer for several years now and have used them on multiple occasions for a variety of different problems. AHS has always been very responsive, even when I didn't want a particular contractor to come out, they honored my wish and sent another contractor that I was very happy with. It's certainly comforting to know I only have to pay my co-pay and it's saved me money over the years. I do recommend AHS.

Review: We have been with AHS for 12 years. They have consistently provided professional service. We have had many of our appliances and home repairs covered and have been satisfied with the coverage.

Review: Have promblems with my air condition and it took almost 2 months to get it fixed. Contractor was out numerous times and was given the runaround. Finally a different contractor came out and fix the problem. But it took the second contractor a month to get the part.

Review: Replaced water heater and a/c without any issues. Vendors were booked for a couple weeks so we were without AC for a couple weeks.

Review: I have been extremely satisfied with American Home Shield. Their response time is awesome and I have needed the services several times and I have been pleased with the results. I would recommend.

Review: I have been very happy with my service with American Home Shield. They have a great customer service, I have recommend this company to my family and friends.

Review: Terrible customer service. I called to get name of contractor to have furnace cleaned and certified. I paid entire bill. Company still wants to charge me a deductible and they will not work with me to get it resolved.

Review: They wouldn’t be able to resolve our issue for almost a week. That was unacceptable. So we fixed it our selves and didn’t get reimbursed for any of it what a waste of money.

Review: Terrible company. Allow me to count the ways in which they are terrible. 1) Erroneous charges: they continue to attempt to bill us for services that were never rendered (side note: the services weren\'t rendered because their contractors never showed up as promised). 2) Customer service and communications with clients is broken -- answers to questions change depending on who you talk to in customer service. It seems they have outsourced their call center to people who are disconnected to what\'s actually happening on the ground. 3) They rarely hit their promised service windows and attempt to reschedule. 4) Poorly chosen contractors of low quality. The plumber they sent wasn\'t helpful at all; basically shared "tips" that you could Google on the internet. The oven repairman gave us wrong information that contradicted what the manufacturer recommended. 5) Not much is covered by this "warranty" at the end of the day. Save yourself the headache and hire your contractors directly.

Review: I had the unfortunate opportunity to experience extended customer service from AHS over a period a month. I dealt with numerous people and found their customer care to be apalling. They owed me $413 for a service call they had me pay up front for. They said they had no technician in my area for my furnace repair. The temperature was 14 degrees outside and I waited 3 days then had to secure my own technician per AHS instructions. After following all their protocol, they refused to reimburse me. Had to involve the BBB twice before finally receiving my payment 45 days later. Will not use them ever again. Buying another house now, a 1906. Shopping for another company.

Review: After several years I am not renewing my contract with America Home Shield. Some of their contractors just aren't up to the job. We have radiant heat and they have not provided a company yet that knows how to fix my radiant heat system. In the past, I have had to call an independent company to get the system fixed at my expense and with no reimbursement from AHS. An AHS customer rep called me recently because I gave them a low rating on their internal survey about my last experience with their radiant heat contractors. He said I could get AHS to authorize an independent company to fix the heat. It is 4 degrees outside right now and the heat is malfunctioning so I just called AHS Customer Service but they won't authorize me get someone who knows how to fix the heat. The last two companies did not do anything to the heat system and told me it was just fine. When several of the radiators in some of the zones are not on or not on fully, then it is NOT fine. When the heat is 7 degrees below what is commanded by the thermostat, it is not fine. When we have to run the gas fireplaces to heat the house, it is not fine. In the past about half the time I call Customer Service to explain that their last service company did not do the job properly, I get a Customer Service rep with a rehearsed script, lots of attitude, and I get no results. This time was no exception. I need service not attitude. Besides, the yearly repair fees AHS has covered has not exceeded the $616 fee we pay AHS each year so it is not worth it to keep paying them more than we would pay on our own. Especially when I get too much attitude and not enough results. We would have been better off to saved the AHS fee and called someone from Angies List.

Review: It has been great for the most part except the last work order took a week to schedule then today I was told that it would be another week. I called AHS and the agent called the company and I was called back to and was persuaded by the agent to stay with the company and reschedule next week for the work order. The company offered a reduced service fee.

Review: Called for service on a leaking water heater line. AHS very prompt in referring to a technician but the service provider could not come for 3 days. Cancelled the appointment and hired a new service provider outside of the warranty service. We recently had a better experience with service on a furnace - responded in less than 24 hours. This time with Crown Services for plumbing - unsatisfactory!!

Review: Have been a customer of AHS for 10 years. During that time my service from them has been excellent; on-line response is immediate, repairmen are courteous, prompt and thorough. Will recommend and have recommended them to many people. Coye from Pueblo, Colorado

Review: I have used AHS's home warranty program for several years. Although I have only utilized their repair services a handful of times, this recent experience is causing me to question their customer service and whether or not I will continue with them. I have a covered rental house in another state that had a leaking water heater. I placed the service request online, received information back on the vendor and thought everything was good to go. I left 3 phone voice messages and 2 emails with the service contractor to contact me so that I could pay the deductible instead of the tenant. No return calls or emails and when the technician arrived at my house, the tenant had to hand him the phone so that I could give him a credit card #. Then I receive a call later from the technician stating that AHS would cover the water heater but there were uncovered expenses and that I needed to call back to approve. Within 5-10 minutes of that initial call I called the number left on the message which after being on hold for almost 15 minutes turned out to be American Home Shield which the person on the phone abruptly told me that I had to call the vendor. Well, left another message for them to call me to approve charges and once again no call. Finally, this person calls me on the number that I left, tells me that he's left numerous messages (he didn't). When they arrive to put the water heater in, it is the wrong one and they have to return with the correct one. Finally, I get an online survey from AHS asking me to rate my recent service. Of course, based on everything above, I rated it poorly. That was over 2 weeks ago and AHS must really be concerned about their customers because I haven't heard back from them regarding this. What was once a great company to deal with has gone down hill.

Review: Prompt reply to service request. One company could not respond in a timely manner and another was assigned without any problem.

Review: The first thing I would like to say is that the several times I called the 800 number to talk to a representative I almost had NO wait time!!!! Then the person I spoke to was extremely knowledgable about my plan/agreement within seconds. Then and here is the best part! I got an email from AHS within minutes confirming my appoitment with the service provider including their phone number. When the provider cam to my home, he fixed my appliance within a very short time. He was polite. Thank you AHS.

Review: These guys have been amazing! Fast, great customer service and wonderful folks sent to my home..I wish they covered every single item in my home, they’re that good. Will be renewing.

Review: The last time we used your services, we had dishwasher issues. The process of setting up an appointment with the proper contractor was timely and efficient. They replied that very day. The contractor gave a window of three hours but showed up earlier than expected. He was very friendly and helpful and the dishwasher problem was resolved. He even showed me how to deal with this particular problem if it should ever happen again.