Home Warranties in Colorado

Jyotshna Gunturu, Englewood

On Aug 01, 2022

American Home Shield (AHS)

Excellent service. We are happy with the service and the customer support provided by AHS. The CS service support as attentive and knowledgeable about the issue and directed us in the right direction.

Catherine Mordecoi, Longmont

On Jul 26, 2022

American Home Shield (AHS)

AHS used Hori**n Appliance for my dishwasher repair and they were great. They let me know when the part came in and setup a date and time for the repair. My dishwasher is like new

Cynthia Kidder, Denver

On Jun 23, 2022

American Home Shield (AHS)

Service specialist was very professional and answered any questions that we had. Very knowledgeable. The job was done within a timely manner. Our service specialist was very pleasant to work with

Dee, Canon City

On Apr 30, 2022

American Home Shield (AHS)

It was fine everything got fixed in a timely manner. All agents were kind. Service was fine. They serviced 2 dryers and a dishwasher at 2 different rentals and had no issues.

Carolsue Robbins, Englewood

On Apr 26, 2022

American Home Shield (AHS)

They called the same day and were able to ID the possible issues. Ordered the part then called to set up the appt. to come out and fix the problem.

ROSE A ULRICH, Colorado Springs

On Mar 22, 2022

American Home Shield (AHS)

The service, repairs, and replacements have been WELL WORTH the subscription with AHS! The Technicians and Companies contracted thru AHS are experts and are truly professional and friendly on their service calls!

Rebecca Dimas, Berthoud

On Mar 22, 2022

American Home Shield (AHS)

Paid for this service for 3 months before I filed my first claim on 3/4/2022. On 3/6 I had not heard from the contracter who was assigned to me, so I called them. They said they were no longer willing to work with AHS, nor were they willing to get on the portal and reject the claim. They gave no additional details as to why. That same day I called ...View MoreAHS back, they cancelled that claim and reissued a new one. I was refunded the $100 deductible, and recharged the same deductible. By the second day after being assigned a contractor, I reached out to contractor, who was extremely unprofessional in the way he handled my business (over text, unwilling to call me), but explained that he was going through a slew of hardships, including being sick with Covid, so I simply called and had them repeat the process to reassign this to a third contractor. By this time it was the 18th. I was informed there were no contractors in my area, and that it would take 48 hours to find one. by the 22nd I had heard nothing, and this time I called to cancel my membership, and get my money refunded. The best they could do was refund the $100 deductible, and the one monthly fee that had come out since my first claim was filed. They charged me almost $40 to cancel early, regardless of the fact that the fault was their own, and when I asked if I could speak to someone higher up I was told there is no one higher up. There was an additional $137.82 they refused to refund me, not including the fee they refused to wave. Buyer Beware - I was unhappy with 2-10 warranty, but never in the two years that I had their services was I treated this poorly as a customer. AHS made 2-10 look flawless. Do not waste your time or money. Do not go with AHS. View Less

Genevieve Hackney, Pueblo

On Mar 18, 2022

American Home Shield (AHS)

Awoke without heat during a cold snap. Online site easy to navigate. Requested team responded with a phone call within a half day. Staff very professional and friendly. Problem resolved same day.

Yash, Parker

On Mar 14, 2022

American Home Shield (AHS)

AHS is great to stay in relation with. They have great customer experience. The only compliant that I have is they keep increasing my monthly payments every year. Its been 3+ years now and they increased their pricing by $20.. If this trend continues, it soon will get expensive for me. Rest everything is just amazing with AHS.

Jack Taylor, Parker

On Feb 18, 2022

American Home Shield (AHS)

It was excellent. W*** O*** and their tech K***** were very good. They arrived before schedule. He arrived before the appointment time, knew exactly how to diagnose the problem, and fixed it.

Lois L Eyl, Aurora

On Feb 14, 2022

American Home Shield (AHS)

I am very happy with AHS. All of the service people I\'ve had in my home, I felt comfortable with. This is a big deal in my opinion. It is very comforting to know they have all be vetted and I don\'t have to worry about them or the work they do. Thanks AHS

Nancy , Colorado Springs

On Feb 12, 2022

American Home Shield (AHS)

The contractor I worked with was great. I ended up needing an expensive part. American Home Warranty paid for the part and the contractor applied it to the total cost of replacing the furnace. I wanted a new furnace as the one I had was 20 years old and the Contractor, C***** C****** P************ had a great price on a quality Brand with a great ...View Morewarranty. The Contractor made my experience with AHW a great experience View Less

Jeanne Nelms, Monument

On Feb 09, 2022

American Home Shield (AHS)

I had a problem with my dryer, I called and got an agent on the line. He asked about they problem I was having, He asked if he could face time my dryer to get picture off model and make. He then put in for a service call. The company came out in a couple of days with part in hand and the technician was in my home for about 20 minutes. My dryer was...View More fixed!!! View Less

Paul M Isenstadt, Colorado Springs

On Feb 09, 2022

American Home Shield (AHS)

I filed a request for a repair on a Microwave in November. You assigned a company RamneyAppliance Repair to assess the problem. Steven Hayes was the technician. He said it was an inverter. We never hear from your company and I and American Home Shield could not get a response from him. Youthenassigned another company Ultimate Appliance repair who ...View Morestalled around for 2 weeks and then said they didn't work on Microwaves. Finally you assigned ProServ Appliance Scott Boylan who cam out. He was very thorough thought he had identified the problem but when came back the part he had did not resove problem. He immediately contacted your company and you authorized a GE replacement. We are awaiting when this will be available. The original was a Kitchen Aid which if we elect we can purchase above 2,033.36 amount you authorized. It has been frustating your customer service people never give me the number of Appliance Replacement until Scott had them email me. Another issue is you keep billing me off my credit card 100.00 my co-Pay. I paid original but was billed again and your company said they cancelled it but now I get notice of another 100.00 bill. With all your ads this process has not been smooth. I will await notice on GE product. View Less

Sandra Syring, Aurora

On Jan 28, 2022

American Home Shield (AHS)

Home Shield has always been on top of when we needed help getting something fixed. Had 4 appliances replaced and each time it was a nice upgrade from what we had before. This last time we had washing machine go out on us but we had someone who had Covid-19 in the house. Ofcourse everyone was quarantined from each other. Thankfully the person in...View More question was just cleared about an hour before the repairman showed up. But we did tell him what was going on and he was okay with it. He got the mask that he needed to protect himself and everyone gave him plenty of space to allow him to work. Once he was done we went outside so he could explain what had happen and answer any questions. He said he had stuff in the truck to clean himself off to make sure the virus did not find a new home. LOL All of the people who came to do did work in our home were very professional. View Less

Wynona Burmaster, Kiowa

On Sep 02, 2021

American Home Shield (AHS)

American Home Shield has surpassed my expectations in handling a washing machine that I had requested service on because it was no longer sufficiently wringing the water out of clothes and towels. When the repair technician came to my home and inspected the washer, he reported back to AHS that the cost to repair the washer would exceed the value ...View Moreof the washer. As a result, AHS, gave me a choice of buying a a W******** or G* washer or purchase one at a local appliance store and be reimbursed up to a certain amount (just under $900, which I thought was very fair. Inventory of AHS’s front loading dryers was limited, so Ren I bought one locally and requested reimbursement.View Less

Douglas Peats, Pueblo

On Jun 18, 2021

American Home Shield (AHS)

After months not needing to file a claim, we had two completely unrelated needs in three days. Both were resolved in one day! And both were done by experienced and knowledgeable techs! Thank you!

George Ramirez, Denver

On Apr 30, 2021

Cinch Home Services

Excellent service. Great communication on arrival times and service s. Tech was very helpful on hints to keep appliances operating. Super nice people. Recommend warranty service. Called ahead. Han masked covering. Left work areas cleaned up. Explained all documentation.

Mslamason, Colorado Springs

On Jan 21, 2021

American Home Shield (AHS)

I have been without a working refrigerator for over 3 months. AHS has sent 3 technicians and we have had 5 visits yet the same problem exists - the refrigerator is not cooling. Every time a technician comes out they say that it is good to go. We purchase food and medication only for it to spoil. Each time we call AHS we spend an hour or more o...View Moren hold only to be told someone will be out in 2 weeks. Someone comes out 2 weeks later and then has to order a part and they schedule a follow up for a week to 10 days later. Unfortunately, they simply don't show and we have to call and call again. Most recently we have been told someone will be out in 3 weeks to determine if it is repairable or if it needs replaced. This is unacceptable. We pay for the warranty to have peace of mind. At this point I'd love a piece of cheese. I have medication that requires refrigeration, AHS has been informed of this several times and there is no priority placed on our needs. How can they think it is unacceptable for someone to be with out their refrigerator for 4 months?View Less

Brian, Aurora

On Jan 11, 2021

Lowe's Appliance Extended Warranty

Don\'t buy from Lowes, buy from a company that uses quality repair people. Called to schedule service on a fridge we purchased, was given the # of a local repair shop to call and schedule with. After waiting a month for them to get a part in, they said it still didn\'t come in. I looked at their ratings online and they\'re a 1 star company. I c...View Morealled Lowes to get another company, they said this was the only one they had. I can't believe they even do business with this company. I'm out hundreds of dollars for the warranty, and I'm going to just call a reputable repair company for the required fix.View Less

Tim J, Pine

On Jan 08, 2021

Lowe's Appliance Extended Warranty

We were STUPID, bought the Lowes Extended Protection Plan - in which it states (in part) that they promise PROMPT repair/replacement of your major appliance (in this case, a refrigerator) - we called the Lowes EPP number on Nov. 2, 2020. It took them 2 days to "find a repair company" (they claim we are outside their primary service area - THAT is ...View Morenot discussed at time or purchase nor in their contract). They finally had A&E (formerly Sears) call and tell us the earliest dates was Nov. 25 between 8a-5p (even the lame cable companies offer a 4 hours window!) Nov. 25 comes and we get a call that the tech has driven his truck off the road and (drumroll) it will be Dec. 21 (again between 8a-5p) before they can re-schedule even though it was their error! Dec. 21 comes - tech actually shows up - determines we need a whole new door and it must be ordered from GE. Next service date is Jan. 8 - we call around 12:30pm on Jan. 8 to get a status update - only to find out that tech claims he tried to call, could not reach us and we have been cancelled and re-scheduled!! No second call attempt. Can you believe this!! So heed this warning - do NOT buy into the Lowes EPP claim that their plan is great - its not worth the paper written on - and the third party companies they hire are horrible.... Cant give less than 1 starView Less

Patricia Hopkins, Colorado Springs

On Jan 07, 2021

American Home Shield (AHS)

My last repair for a plumber was great! Typically I get a good contractor. Sometimes, though, AHS has sent horrible contractors. Since I won’t know which contractor is being hired until after they are assigned, I can’t check their reviews or the *** beforehand. I complained to AHS about one of them, and the next time I needed that type ...View Moreof repair, the same contractor was assigned! I called AHS and they switched to a different contractor for me. But the contractor should have been dropped from AHS’s list of companies after several complaints were made about them!View Less

Mitch MacQueen, Brighton

On Oct 29, 2020

American Home Shield (AHS)

Terrible company, atrocious customer service! Taken no fewer than SIX calls to resolve a simple issue. Their reps are worthless and can barely string a sentence together. Avoid this company like you would a rabid animal.

Justin Luzon, Denver

On Oct 27, 2020

Lowe's Appliance Extended Warranty

This Protection Plan is a Joke. My GE Stacked Washer stopped working on 8/25 and I initiated a series of useless calls with Lowes. First of all, Lowe’s lost my protection plan information. They did not show my protection plan was ever purchased because I bought the Washer online and it was not assigned to a store. I had to fight them for t...View Morewo days and 4 hours on the phone to find my protection plan. They finally gave me a Courtesy Service Call while they searched for my information. Here’s a timeline of their garbage response and zero follow-up: • 8/27: The first courtesy service tech Lowe’s sent never showed up. The tech reported back to Lowe’s that the service ticket was closed, so my Courtesy Service Call expired. • 8/29: I had to fight with various Lowe’s managers for hours until they finally found my Protection Plan information and rescheduled my service. • 9/1: On the next service call, the tech determined that the motor and pulley needed to be changed. The motor was on a long backorder. • 9/23: After much back and forth, the motor was finally ordered and replaced, but now the tech found out the lid lock was not working. • 10/2: The lid lock was replaced, but the unit still did not work. Lowe’s closed my ticket again, for no reason, so I spent 4 hours on the phone reopening it. I got the service company on the phone with a Protection Plan Manager and heard them tell Lowe’s that the unit was not repairable and that the service company recommended I be refunded. • 10/6: I was told that the claim for reimbursement was submitted with an estimated response time of 5 days. • 10/9: I called to check on the claim, and Lowe’s said it had not been submitted. I have to fight them to submit it again. • 10/14: I called Lowe’s again and they said no claim had been submitted, so I asked them to submit it again. • 10/16: I called Lowe’s again and the claim had not been submitted. I had to fight with them for 2 more hours to get it submitted finally. Again they said I would have a response in 3-5 business days. • 10/20: I contacted them again and confirmed that the claim was finally in process. • 10/24: Called Lowe’s again for a response, well past the 5 business day response time. I am told that this is being assigned as special customer case and I will receive a response in 24 hours. • 10/27: Called Lowe’s again to see if there was a response, no answer from Lowe’s. I am told that this is being assigned as special customer case and I will receive a response in 24 hours. • 10/28: Received an Email saying my claim was denied because the unit is still repairable. Lowe’s sets up a new service appointment to start this whole process all over again. I called the service company on my own and learn that Lowe’s never even ordered the part that I needed. It is on backorder now until 11/4, or later. Every time I call I have to explain the entire story over again, as if there are no notes on past calls. They have never, NOT ONCE, followed up with me in the response window. In fact, they have never, NOT ONCE, followed up with me at all. I have to call them to check on my claim because multiple times, if just fell through a crack. It is now 9 weeks from my first service appointment. Zero progress has been made on resolving my issue, we’re back to square one and I’ve wasted over 16 hours on the phone with Lowe’s. My tenant has been without a washer for 3 months and is hesitant to resign his Lease with me because Lowe’s won’t act. Lowes is going to cost me a great tenant that has been with me for 6 years in the middle of a pandemic. I will never buy another thing from Lowe’s. View Less

Mark Brown, Denver

On Oct 23, 2020

American Home Shield (AHS)

I am still awaiting a decision on a dryer replacement from a service request from 9/20/2020. Dryer is irreparable and needs to be replaced. The communication has been poor.