Home Warranty Companies in Colorado

Review: I am an active Real Estate agent in Evergreen, Colorado, and I have used AHS for my clients, both sell and buy side, for the past 16 years. I can honestly say, a large number of my clients have thanked me for recommending AHS. I look at it as a win-win for both sides of every transaction. It is a gift that appreciated when needed. Thank you AHS for your positive tract record.

Review: My fridge stopped working on 1/1/18. I contacted Lowe\'s Service Advantage on 1/2/18. The earliest I could get an appointment was 1/8/18 (later changed by the appliance company to 1/5 afternoon). The tech did a partial repair (fridge is working now, freezer is still not). I contacted Lowe\'s again this morning at 8:36 am and was told their system was down and to call back in an hour. I called back at 9:14 am and was told the same thing. I just called again at 10:07, and was told the same again. They are not able to book me an appointment to get a tech back out without their computers working, and the only thing the phone rep can tell me is "call back in an hour". I guess their policy is they have to pay out less in warranty claims if they take forever to address your concerns instead of repairing things right away. We have had to get a rental fridge (filed for reimbursement on 1/3/18, no response yet even to say they received the paperwork) and have 2 fridges sitting in our kitchen while waiting for Lowe\'s to get a tech out to our house.

Review: We used our AHS warranty to have our furnace repaired. I used the website to request the service, and it was very clear and easy to do. Within a hour after submitting my request online, an associate called me to set up an appointment. She was able to get someone out here that same day. The woman I spoke to was kind, professional, and very helpful. The gentleman who came out to service our furnace exhibited all of those same qualities and our furnace was an easy fix. I really appreciate the value in having this home warranty. It really puts our minds at ease because you never know what can go wrong with an older home. Thank you AHS!

Review: We have had AHS for several years and have had much success with various appliances. That is until our LG refrigerator had an icemaker issue. They sent a service provider out immediately, who said that the issue with the icemaker is a "design flaw" and "manufacturer\'s defect." Therefore, it is not covered by AHS, even though my unit is out of warranty. Because this service provider states it is out of warranty, AHS refuses to help me. I call LG, they say they don\'t know what I am talking about, and me not being an appliance repairperson I do not have the knowledge to explain it properly. LG wants me to call their service provider to come out, at my expense, to verify this "defect." I have called AHS so, so many times, and every time you get a different person, in a different call center, and there\'s no way to get your case assigned to a single person so every time, after I sit on hold for a half hour, I have to start my story over. My last call, they were going to escalate it to a manager and I was to expect a call back in 24-48 hours. It has been 48 hours and nothing. For $49 a month I would expect there to be some sort of conflict resolution team or someone with contacts at the manufacturers who could act on our behalf. While I was messing around with both AHS and LG, the water dispenser in the LG fridge started dispensing water all night on its own, flooding my kitchen. We now have $4500 worth of hardwood floor damage. Who wants to take responsibility for that?

Review: Life would be a lot scarier without American Home Shield. At least I know the amount I am going to spend before my home falls apart....piece by piece. Even though I take good care of my things they continue to age and break. Thanks American Home Shield for a 'peace of mind' that is difficult to find now days.

Review: I've been very happy with American Home Shield...been a customer for several years now and have used them on multiple occasions for a variety of different problems. AHS has always been very responsive, even when I didn't want a particular contractor to come out, they honored my wish and sent another contractor that I was very happy with. It's certainly comforting to know I only have to pay my co-pay and it's saved me money over the years. I do recommend AHS.

Review: There is always someone here or call in 24 hrs. I do not have to try and fine a good repair man, you have already done that for me. The repair that have been here, have always done a great job and no recalls.

Review: Have promblems with my air condition and it took almost 2 months to get it fixed. Contractor was out numerous times and was given the runaround. Finally a different contractor came out and fix the problem. But it took the second contractor a month to get the part.

Review: We are a property management company that manages hundreds of rentals. We received a call from one of our tenants on 1/3/2018 that their refrigerator under AHS warranty had stopped working. The same day, we also called AHS since the fridge was under warranty. After being on hold for over 75 minutes, we were not able to get through to AHS. We submitted a work order request online since reaching AHS by phone is virtually impossible. Over the past 3 weeks, AHS has sent 4 different technicians out to the property. Each time, there is no answer or update. Our tenants have now been without a fridge for three weeks due to the inability of AHS to make any progress. They are slow, have terrible customer service, and avoid repairs or replacing the fridge. At this point, there are still no plans to replace the fridge. The warranty is useless. We had our appliance vendor look at the fridge on 1/3/2018, and they would have been able to replace it the same day! AHS does not seem to care about their customers or providing any service. Cases like this are why we do not use warranty companies anymore. They only frustrate and waste time.

Review: The contractor that is sent by AHS has always been very good and takes care of whatever problem there is at that time. Customer service is always quick to help and fix whatever problem we have also. I have been with AHS for 5 years and always have gotten good service.

Review: This has been a horrible experience trying ... and the key word is trying ... to get a hot water heater to work. It started New Years Eve and is still not resolved. The key quote; " As long a you have hot water the is not en emergency." Today, February 19th, it is still not working properly ... with no resolution in sight. They are quick to take you money and slow to provide service and resolution.

Review: Wonderful when you need to have things covered

Review: It’s always a red flag when companies make it virtually impossible to cancel their service, whether by not offering that option anywhere on their website or by forcing you to wait on hold for over 40-minutes, no matter when you call. Welcome to AHS. I can’t believe it’s 2017 and this company has such poor customer service. After over 40-minutes on hold, I finally get someone who tells me I’m calling the wrong department and that she’d fill out the form and send it to the appropriate department, who would then contact me within 24-hours. And, to no surprise, no contact from them whatsoever within 24-hours. I call that department, wait again over 40-minutes, and finally get someone who has no knowledge of a form or that I’ve been trying to cancel. So I tell this very unfriendly woman that I want to cancel and she appears to put that into the system and tells me I’ll get an email confirmation. Guess what? That’s right, absolutely no email confirmation. Customer service, or lack of it in this case, reveals what a company is all about. They are okay on the “service part” but awful on the customer service. Stay away from them. They are not about the customer.

Review: Service under contract is fantastic, but a cautionary words about cancelling service... Protect yourself and do not give AHS access to draw funds directly from your bank account (EFTs or the like). Use a credit card for billing and call the billing department to have your account number deleted immediately upon deciding to cancel, and let your credit card company know you have done this. This will prevent AHS from withdrawing funds while their cancellation process drags on. Any charges posted to your credit card can be contested with the credit company directly and they will interface with AHS much more easily than you can. The termination process is unacceptably difficult and lengthy. You will wait on hold for almost an hour before you ever get to talk to a customer service agent. I had to call on three separate occasions due to the fact I could not wait longer than 30 minutes the first two attempts. I finally got through on the third attempt after waiting on hold for 35 minutes. Who has time to wait that long? I was a long time AHS fan until this experience. Now I will look elsewhere (locally) for warranty services in the future.

Review: Water Heater replaced

The tech arrived and did a fantastic job replacing the heater.

Review: HORRIBLE COMPANY!!! HORRIBLE SERVICE! I have used them twice now... the first time, they provided me with a company to repair a faucet leak. The company was rude and said they were booked for 3 weeks... when I called AHS to let them know this leak was causing damage, they had the company call again and try to squeeze me in... the company then would not schedule me for a Saturday appt and stated the reason as "they don't make that much money from these warranty calls and can't give me a prime appointment time". I called AHS and they sent out someone who was good. Now, my furnace is leaking water and ruining the wood in the furnace room. My house smells like mold and anytime I use my AC unit in 100+ heat that we are having, the room floods with water from the furnace. I put a service request online and received a call from an unprofessional woman who scheduled me at 5pm today. No window time frame (i,e, 5-7 pm), just 5 pm and I did confirm this with her. I got off work early, rushed home and no one showed up. Since I didn't receive an email with the company's contact info from AHS, I called the number on my cell phone that called to schedule my appt, no answer. I called AHS and was told the hold time was 15 minutes and was on hold for 35 minutes with no answer. By 6:15 pm I was angry. I called the service companu again, and no answer and then I realized it was a cell phone. I text the number stating my disappointment with their lack of caring for people's time and lack of proffesionalism, she replied saying they were late bc of a huge issue at a home in another city and asked me if I would still like them to come, and I said no... and was then given excuse after excuse as to why they were late.. then the owner called and said I was harassing his employee and that he didn't need my business and accused me of lying and stated that they told me there was a window of 5-7 pm which was a blatant lie... He then told me that they chose to refuse service (after I told her I didn't want service from a company like theirs) lol... I didn't use one curse word or word of disrespect and told him instead of excuses and lies, to just apologize and he cursed at me and then hung up on me. AHS then called... fake apology and said they were transferring me to someone else, when I asked, is that all you are going to do regarding what I just experienced, and he said yes, giggled and got off the phone... they haven't even routed me to someone else nor did they try to resolve this. HORRIBLE!!! DO NOT USE THEM!!! My friend bought a house and has a warranty company who is professional and actually screens who they use. This is a scam and I am sooo angry that I have mold accumulating in my home with no resolution... esp when I paid to have a service to take care of these things.

Review: Home warranty shield. is a Marry-go-round pay service call. 5 calls to customer service, wait 21 days for claim decision . All records are lost or required to start over. Service call, pay service fee. 5-6 calls to customer service wait 21 days . Oops someone didn\'t do something right need to start over. Service call, pay service fee 5-10 calls to customer service wait 21 days . And around and around we go. I believe this company is a scam.

Review: Wow! Great customer service from the technician who responded to repair my appliance. The company that was contracted to come to my house has always provided great customer service. Exceptional Customer Service

Review: The technician arrived within the timeframe that they said they would. He actually called me a little bit ahead so that I could head home from work (a big plus for me). He completed the repairs in a timely manner and explained everything to me.

Review: Called today because we\'re selling our house and I needed to cancel our warranty. I WAS HOLDING FOR OVER 20 MINUTES BEFORE SOMEONE ANSWERED THE PHONE!!! This is absolutely ridiculous. If it\'s THIS hard for basic account service, there\'s no way in HELL that I\'m ever going to use this service again. Heaven forbid I actually need to make a claim! And when someone FINALLY did answer the phone, she was speaking so quickly and monotonously that I could only understand about every third word.?? Absolutely TERRIBLE customer service.