Home Warranty Companies in Ohio

Review: BUYER BEWARE!!! We had a simple hot water tank breakdown and after paying the 75.00 to have a technician come out, the plumber told us the hot water tank would need to be replaced, it is standard, he did not foresee any issues, he just had to have the company approve everything. Then this morning I got a call from some woman who works from home, telling me that I had to pay an additional $320.00 before they would replace the tank for \'modifications\' that need to be completed before the install. Our plumbing was all recently replaced by a certified plumber, everything is good. Between our updated plumbing and the plumber saying everything looked simple and no issues , I have to think the company is a scam. I called several times, asking to speak to a supervisor, I was put on hold and then hung up on. No hot water tank. Oh, by the way, a new one is around the same cost to the company as the 75. plus 320..

Review: The last time we had any repair service was for our garbage disposal. Within 2 days a repairman came and replaced the disposal in a very timely manner. He was a very cheerful young man and also very efficient with his repair work and he wore clean neat clothing for the job he was tasked to do. I would highly recommend this man and his company to work on any job his trade requires.

Review: Although the issue took two visits to completely repair, the initial repair was the first diagnosis and worked for a day or two (small toilet leak). The second repair not only fixed the leak but increased performance. Previously, the handle had to be held down for the flush to take, not it doesn't.

Review: Arrived on the 4th of July to work on our AC unit. Very professional in his work. He should me exactly what the issue with the system was and what was needed to fix it. His equipment, knowledge and professionalism / were outstanding. I could not have been more pleased with the experience.

Review: We own a 4 unit complex that we have protection through American Home Shield. We have had this policy for 8 or 9 years, cant' remember. From time to time we have had repairs need for our units and when it was covered we placed a request from American Home Shield. Every time we were greeted with a pleasant voice and within minutes had a repair services scheduled. Within 24 hours the repair service called to verify the date and time and always showed up promptly. Quality job and knowledgeable repairman that left us knowing the job was done right.

Review: The last experience i had with american home shield was great. The contractor was a great help getting the replacement done, he got the hot water tank quick and had it installed within a day. He also gave me pointers on how to help extend the life of my hot water tank. It only cost my deductible !

Review: It was quite a while since I needed service from AHS but I don't remember any bad experiences ever. I have been with the company for many years, even when there was another name. The last contractor repaired my refrigerator and before that, a contractor repaired my washing machine. I also remember the contractor who repaired a leak in my air conditioner coil.I was so happy because I was not hot all summer. My washing machine is still working well and so is my refrigerator.These contractors were always clean and courteous.When I recommend a particular contractor, customer service sent them to do the job, if they were available. I have not changed from AHS after all these years because I have been generally satisfied. Also, when there are appliances that cannot be repaired, they get you a new one. I have had a water heater and a stove replaced.Thank you AHS.

Review: They were super friendly, very efficient with getting the repair people put to the house. Even called after the fact and made sure all was taken care of, staff was very helpful.

Review: We have been working with this company since Feb. 23,2016 to have our refrigerator fixed. Just finished talking to the person you can call to get an update on status of your repair. The company that has been working on it have said they can't do any more. I have now been told that they have been looking for another company to come work on it. Fine. The problem, they can't find another company. Asked if they don't find another company then what? or how long are they going to look...2 months...a year.... her response was until they find one. We have had mixed experiences with this company. They sent a plumber to fix a hot water heater. They wanted to replace it for $2,000 of which we were responsible for about half of that.... part of our costs were charges for them to be able to work in our city. We called another plumber, it was a switch. We have had bad luck with the plumbers that they have sent out. I now know to take the buy out and have someone you trust do the work if you find their people iffy. We lost a lot of money not using that.

Review: Very friendly and caring service. AHS never fails. We have two houses and have coverage for both. It is a piece of mind. Nothing comes close to it. Would recommend to anyone.

Review: I\'m impressed how you hold your participating contractors accountable. Because you do that, we always have a good experience with them.

Review: The cost of coverage and each service call seems a little high until you have a big repair and then it pays for itself in one trip. I had a leaking faucet handle in my basement and my water softener was not working. It took a little longer than I liked to come out for the leaking faucet (2 days) but it was manageable (that is why I gave a 4 star in timeliness). They fixed it immediately. They also found the problem with the softener - someone had hit the bypass valve by accident. They turned it back on but said they would not know if it was working until it ran a few times and to call back if it wasn\'t working. Of course it wasn\'t so I called back a few weeks later (still within the 30 day warranty period) and they came out and checked it and agreed it needed replaced. They ordered it and came back in 2 days and replaced it. It was a very good model which I did not expect. I was afraid they would give me the cheapest model available. They cleaned up everything like they had never been there - I was very impressed and now I have wonderful soft water again.

Review: I believe the rates for services calls should be between $35-$50. The rate is ridiculous especially if you have more than 1 item that needs attention at once. The purpose is to minimize cost to homeowner not to worry not trying to pay each service call in a pinch.

Review: Great service and great customer service. Our frig went on the blink and had to be replaced. Along the way, the first repair effort was was botched, causing a delay in determining the final disposition of our appliance. Through the inconvenience of the ordeal, AMH was very thorough in explaining what was needed. When final determination was at hand, everything moved quickly and efficiently. We were offered a very reasonable amount to replace our appliance, and what's more, we were pleased at the option to choose our own appliance vice having someone choose for us. That nuance was the deal maker. Way-to-go AMH!

Review: I carried coverage for > 15 year with AHS. Sometimes had to battle them for coverage but overall happy to have the peace of mind that my 40 year old house was covered. Our icemaker recently sprung a leak overnight. After shutting off water source we still found small puddles so we requested service online. I inadvertently submited the claim for my refrigerator not knowing that the icemaker was separate. The repairman unclogged the drain that had frozen over after the leak but said the icemaker wasnt' covered. After talking to the rudest customer service rep I was transfered to a different dept who handles cancelations because she wouldn't transfer me to her supervisor. They informed that due to the age of my policy I wasn't covered but the new ones have it covered and they would be happy to sell that to me and it was actually cheaper! They refused to make an exception after being a loyal customer so I canceled my service - and there was a fee for early termination...TERRIBLE CUSTOMER SERVICE - find a different company.

Review: The most recent service was my garage door repair, I called AHS the evening I came home around 8:00 PM. The next morning Action Garage Doors contacted me, came out before noon, found the problem right away. He had the parts on his truck and the work was completed in a workmanlike manner. I appreciated tha they contacted me 30 minutes prior to arrival so I didn't have to wait all morning for a service tech. Very courteous , cleaned up after the work was done , very happy with the service.

Review: I\'ve had AHS for a few years now. Never had a problem. My dishwasher went out and it was fixed in two days. My furnace was leaking water and they had it repaired in two days as well. The biggest thing came about when I had my annual furnace checkup done. The company I hired said my furnace had a cracked heat exchanger. He shut down my furnace and tagged it, "Do not use until repaired or replaced". So I called AHS and the contractor said there was calcium build up on the secondary heat exchanger but it was NOT cracked. There was zero carbon monixide any where. He said this is common and it\'s not a safety issue. I asked him how long he thought the furnace would continue to run. He said another 4-5 years. He said that a lot of Heating companies try to sell furnaces to people, but don\'t tell the truth about their furnace\'s health. A new furnace would have cost me $4400.

Review: I had no issues at all getting my plumbing and garbage disposal fixed. I called in and the same company came to my home within a few days to complete both jobs. I also only had to pay one deductible because the same company did both jobs. It was uber simple, I called left an automated request for service and someone called me back to schedule the repairs.

Review: With the value of this program , you can't go wrong . You never know when something will break down . AHS has been there for us for many years and many things have broken down , such as our well pump , stove , hot water heater, and furnace . each time I simply call the 1-800 number and the customer service people due the rest. I told my boss at work about this company and he signed up , thought it was good to have the same protection for his home , and wouldn't you know it a month after he got AHS his geothermal water line broke and he was protected and AHS took care of his problem. He came to work and called me in the office and thanked me. Like I told him all I was doing was letting him know about a company that is there (truly)when you need them . James C. Haerr

Review: We made our first claim for a new furnace. The process was quick and painless. Our first impression of American Home Shield is a good one.