Home Warranty Companies in Ohio

Review: I will NEVER use this warranty again for myself or any of my real estate clients. After hearing horror stories from clients, I decided to use them on my own property just to see if it was really as bad as I\'d heard. Yep. Multiple trips to my house to fix the same plumbing issue (which, by the way, still isn\'t fixed) - nobody spoke English, nobody fixed the problem, and the last company that was called out was supposed to have a camera to be able to scope the plumbing (which was the whole reason that specific vendor was called out anyways) and they didn\'t have one!! HORRIBLE service. Why would I pay another $75 fee to have someone who doesn\'t know why they\'re doing to come out and pretend to fix my issues again? Absolutely not. Even right now, I have a client who\'s been without air conditioning in the summer for almost 2 MONTHS because nobody from AHS is able or willing to fix her problem, apparently.

Review: I requested service via the online website. Within 30 minutes the contractor had called and scheduled an appointment. The appt was for the next day. He came out and arrived on time. He was very polite and explained the problem and why it occurred. He also explained how to keep it from happening again. I felt very comfortable with him and having him in my house.

Review: I have had two claims and both were resolved to my satisfaction, Without a doubt, this is the best investment I have made. Easy to request services online, contact from the contractor within 24 hours, and the technicians that have come out have been courteous and professional. Two things if AHS can consider making it happen, then AHS will be ahead of any competition in the industry. 1. Mobile APP (Easy to request services on the GO) 2. Reduce the initial contact from the contractor from 24 hours to less 8 hours as you already have the repair contractor list

Review: I have had American Home Shield for several years now, and have been very pleased to have this home warranty company. It is a benefit to have a warranty when major appliances or air conditioning/heating stop operating. If I had to say one or two things that could be improved with this warranty company it would be: 1.). The length of time you\'re on hold when you call in for assistance with customer service. 2.). The number of service providers contracted with American Home Shield is much too limited. As far as professionalism with this company, the representatives are always polite, very kind and understanding about your situation and go out of their way to assist you in anyway they possibly can to get you the service you require.

Review: American Home Shield customer support provided us with 1st class customer service. I was treated with the utmost respect and courtesy. They provided us with reliable vendor support to meet our needs. The technician was very knowledgeable, completed the repair and clean-up in a very quick and efficient manner. I would highly recommend AHS to any new home buyer or anyone investigating adding a home warranty to their place of residence.

Review: American Home Shield (AHS) has been a godsend for me! Before AHS, I had 3 major appliances go out in the same year multiple times. With the skyrocketing cost of service I paid thousands out of pocket. I saw the commercial for AHS and decided to give it a try. I am so-o-o-o glad that I made that call. In the last year alone AHS replaced my $10K heat pump and $1.5K refrigerator. Do the math. That would take me about 2 decades in premiums to pay all that back. If you are debating signing up, DON\'T! Get AHS. They have sent out only 4-5 star service providers that know what they are doing. When they can\'t fix, they offer to replace, give you a check for the full retail price, or even give you options to upgrade (and pay the difference) should you choose. The premiums are very reasonable and they cover just about everything. I can\'t say a single bad thing about these guys. Thank you, AHS! I am an AHS customer for life!

Review: The most interesting thing is that I don't remember our last service. The good thing, is that because I don't remember it I suspect that it was handled perfectly and with no hiccups and everything was completed satisfactorily. We tend to remember bad things, and not good things. Human nature is funny that way.

Review: Problems have always been resolved and have had several repairs as well as replacements of several appliances including a new washer, furnace and microwave. Am disappointed that sometimes take over a week to get a service man to the house to diagnose the problem then another week to get repairs completed.

Review: The contractor contacted me shortly after I submitted a request for repair, the problem was resolved within one week and the contractor removed all old parts and left the area clean. The customer service department was okay, it was automated but was quick to handle the problem. I am glad I chose American Home Shield instead of another service because one of my associates have another home service and she is having difficulty with them.

Review: Our refrigerator started leaking and water covered much of the kitchen, and leaked into the basement and garage. AHS called us very quickly and told us to turn off the water to the frig. A repairman came out and quickly found the problem, a broken valve. He had a replacement valve in his truck and fixed the problem. He was efficient, friendly and gave us some good tips. We are very pleased with the service.

Review: Great service and great customer service. Our frig went on the blink and had to be replaced. Along the way, the first repair effort was was botched, causing a delay in determining the final disposition of our appliance. Through the inconvenience of the ordeal, AMH was very thorough in explaining what was needed. When final determination was at hand, everything moved quickly and efficiently. We were offered a very reasonable amount to replace our appliance, and what's more, we were pleased at the option to choose our own appliance vice having someone choose for us. That nuance was the deal maker. Way-to-go AMH!

Review: The last service call to American Home Shield was to report that my kitchen faucet cracked on the neck and water was blowing out all over! Customer Service was so helpful and prompt in contacting the plumber to come out to my home to assess the problem. The plumber was very conscious to cleanliness and making sure that the faucet was in perfect working order, plus he gave me helpful hints to keeping the faucet looking like new. Customer Service was very efficient, they called the plumber while I was on the call with them. We set up the date and I only had to wait one day, now this is great customer service - kudos to American Home Shield for having great staff! I just renewed my policy and would never be with out it. Thanks American Home Shield!

Review: When we had a mystery leak in the wall, we called American Home Shield, who sent out the plumber right away. After removing our kitchen cabinets and counters, it was determined that our cast iron main stack was cracked and needed to be replaced. Our plumber told us that this job would have been several thousand dollars easy had we not had homeowners insurance. So AHS has paid for itself several times over within the first year of us moving into our dream home. Thanks!

Review: The most recent service was my garage door repair, I called AHS the evening I came home around 8:00 PM. The next morning Action Garage Doors contacted me, came out before noon, found the problem right away. He had the parts on his truck and the work was completed in a workmanlike manner. I appreciated tha they contacted me 30 minutes prior to arrival so I didn't have to wait all morning for a service tech. Very courteous , cleaned up after the work was done , very happy with the service.

Review: I have always gotten fair service until we had a leaking toilet.they have given me 3 appointments and its still not repaired.the plumber came and said the bowl was broken and to throw it out and replace the wood around it.they collected 75.00 and now say they wont replace the toilet & I know that its covered.pnr plumbing.i have a reciept saying the bowl is broken and has to be replaced.they want to replace the wax ring & reinstall the broken bowl.

Review: I\'ve been a customer of AHS for 14 years. They have been professional in handling my home issues as they have arisen. It\'s good to know I have a warranty that will be there when unexpected issues arise.

Review: Contractor put in 2.5 lbs of Freon in our ac. works great now. We were alittle concerned that contr. could not locate and repair leak. He said Freon had to be more than 3 lbs. low. Worried we may have to pay for freon again in the near future. Also we had to pay additional $230 for Freon since it was not covered. Contr. was excellent and very efficient. Very satisfied.

Review: Our A/C went out. We contacted AHS in the morning and they had a contractor at our home by lunch. He'd worked on our system before so he looked inside the looked at the outside unit. He called AHS and came back in with the part he was going to replace to show me. Within a matter of 20 minutes he came back in with the faulty part and showed me what happened. He called AHS to let them know prices and that he was done. AHS has saved us so much money in service calls and parts. In the past we've had both showers, one toilet, A/C (twice) and house heater (central heat and air unit). Everyone has amazed me!

Review: Having problems with my Heat Pump and AHS responded quickly and had a repair person out the next day. Sam, the technician, was very professional and explained to me the problem and the options. It was a good, positive experience.

Review: The cost of coverage and each service call seems a little high until you have a big repair and then it pays for itself in one trip. I had a leaking faucet handle in my basement and my water softener was not working. It took a little longer than I liked to come out for the leaking faucet (2 days) but it was manageable (that is why I gave a 4 star in timeliness). They fixed it immediately. They also found the problem with the softener - someone had hit the bypass valve by accident. They turned it back on but said they would not know if it was working until it ran a few times and to call back if it wasn\'t working. Of course it wasn\'t so I called back a few weeks later (still within the 30 day warranty period) and they came out and checked it and agreed it needed replaced. They ordered it and came back in 2 days and replaced it. It was a very good model which I did not expect. I was afraid they would give me the cheapest model available. They cleaned up everything like they had never been there - I was very impressed and now I have wonderful soft water again.