Home Warranty Companies in Ohio

Review: customer Service has always been very courteous and friendly.The times I have had to use the AHS, the contractors were prompt in making the appts and very nice and friendly but professional. The air conditioning person who serviced our air conditioning came out on the weekend as we had a house full of family in town when the air conditioning went out. I always recommend AHS as the Home Warranty to use.

Review: We had a leaky pool pump. The technician showed up on time. His approach seemed reasonable. He began with the most likely problem (a seal). When that didn't fix the problem he moved to the seal plate (I believe that's the name). Unfortunately that also was not the problem. Finally, the fix required a new pump body which he did not have on the truck but would order and have in a few days -- two days to be exact. The process seemed fast and efficient -- although the pump still leaked a bit while we waited for the new one -- it still did its job in keeping the pool clean. It's now working fine without a leak. The whole process was painless.

Review: The timeliness and service were great! I wasn\'t expecting my issue to be fixed until Monday and they service company was able to come out on Saturday! Thank goodness because it was my a/c!

Review: The contractor was punctual and the problem was quickly resolved to my satisfaction, and the contractor cleaned up after himself so there was no mess.

Review: The most recently problem I had was the drain for the washer, American Home Shield send out a plumber, the plumber had called before coming , he was on time after he left we though the problem was fix, The next day we learn the problem was not fix , American Home Shield immediately sent out another Plumber, and the Drain was repaired , he also called before coming , and came at the time he had said he would, American Home Shield is the Best I'm happy to have service with them .

Review: We were very satisfied. The AC technician checked out the system, diagnosed the problem and gave very good advice for the system. They were very timely, arriving first thing in the morning of the appointment.

Review: Positive experience overall. Due to the booming economy, it took longer than I wanted. However, the technician was very professional and knowledgeable and did a good job. After he was done, he cleaned up so that you couldn't tell he was even here.

Review: We recently had our fan worked on which they told us it would be hard to find parts to fix it but they would see what they could do. They found the parts came out and fixed our fan which I was thrilled because I did not want to have to replace it since it is a unique fan. We also had our dryer worked on and that was very fast they fixed it right away. Thank you American Home Shield for finding quality servicing companies!!!

Review: American home shield is awesome! No homeowner should be without coverage! I love the fact that I can put on a request for service online. It's always a fast response. The two contractors we have used in the past were clean and very curteous. I recommend to everyone to go with American Home Shield! You can't afford not to.

Review: When my Garbage Disposal stop working it only took just a few once I call the AHS company. They called the next day setup a appointment within the next few days and they showed up early and the service tech was clean the very professional and my new Garbage Disposal was replaced in minutes.

Review: We are so glad that we purchased the plan when we bought our older home in 2002. Not knowing the history of the house, we had no idea what services might be needed sooner or later. No warrenties came with our new "older" home. first the A/C compressor went then water heater, even the heat pump needed replacing. Home shield was right there, Johnny ON the Spot in no time fixing up all up. It is nice to know we don't have to worry about an unexpected expense.

Review: The contractor showed up on the date as promised. He was quick to find the problem and the malfunctioning part. However, the needed part was not in stock and had to be ordered. After the part was received by the contractor he came back out and installed the new part and the heating system is working great. We were very pleased that the heating system was repaired as it was very cold outside at the time.

Review: We called Saturday March 28, 2015 to get the hot water heater repaired. It is now 3 1/2 weeks later and still no new hot water heater. It took over week to find out that they were going to replace. That it was going to cost more than the $75.00 we had already paid to the company that came out. I was told we had $378.20 violations from the customer service and that they only covered $250.00 which left us owing $128.20. It is not violations as they said, I spoke with the contractor about it and he said it because they have been code changes since the last hot water heater was installed. That we would also have to pay $225.75 and $80.25 for "modifications", these are the contractor having to do addition piping because of the code changes. Gives total of $434.20 that we approved to get the hot water heater in. I was told it would take 3 business days for AHS to get the hot water heater to the contractor and that should of been Friday, April 17th. I contacted the contractor on Monday about it and they had not heard from AHS they said but would contact them. I guess Jason was not aware of the e-mail that they sent his company back on April 15th. I called him today and he told he was working on forwarding me the e-mail from them instead told me over the phone. AHS knew over week ago that they were not sending out our hot water heater because they are saying there is back order, due to government federal changes they have enacted. Not once have we heard from this company letting us their customer know what is going on. For the last 3 1/2 weeks I have had to take cold showers and boil water to clean dishes and am very upset at their lack of taking care of their customers. I can not see how they are best company with this lack attention to detail of their customers. I really will be searching for another company to take care of our house when our time is up with them.

Review: The cost of coverage and each service call seems a little high until you have a big repair and then it pays for itself in one trip. I had a leaking faucet handle in my basement and my water softener was not working. It took a little longer than I liked to come out for the leaking faucet (2 days) but it was manageable (that is why I gave a 4 star in timeliness). They fixed it immediately. They also found the problem with the softener - someone had hit the bypass valve by accident. They turned it back on but said they would not know if it was working until it ran a few times and to call back if it wasn\'t working. Of course it wasn\'t so I called back a few weeks later (still within the 30 day warranty period) and they came out and checked it and agreed it needed replaced. They ordered it and came back in 2 days and replaced it. It was a very good model which I did not expect. I was afraid they would give me the cheapest model available. They cleaned up everything like they had never been there - I was very impressed and now I have wonderful soft water again.

Review: AHS has great customer service and the service technicians are very friendly and knowledgeable of the work to be done. I have been very satisfied with the choice to use AHS as my home warranty service as a first time homebuyer, AHS has made my repair experience a very smooth process.

Review: Quick response from AHS and great service by the provider. We like to use local contractors as much as possible and AHS always works with us.

Review: I\'m impressed how you hold your participating contractors accountable. Because you do that, we always have a good experience with them.

Review: Moving into a new house is stressful, finding things that are not working adds to that stress. Customer service was very helpful in acknowledging my concern and need. The contractor called to confirm the scheduled time quickly. My concern was taken care of and while the contractor took care of his responsibility he found another problem, called customer service and they sent another contractor to take care of that need. I am glad I have American Home Shield to call on. I have recommended to many of my friends and family the benefit and reliability of AHS.

Review: AHS sent someone out to fix my gas stove that was about a year and a half old. Big Bills Repair company replaced all the parts on atleast 2 occasions, but the stove still was not working. AHS replaced my stove at no cost to me. I was so happy with all the effort taken on my behalf. There will never be another company as wonderful as AHS. Thank you AHS

Review: I contacted AHS when I had a problem with a clogged drain. My experience was great from the time I talked to the customer service representative explaing the problem. The representative was very courteous and took my information to pass on the information to a contractor to do the work. Turn around time from my initial contact to having the service company call me to make the arrangements was done in a timely fashion. I was pleased with the work done by the service tech. He was on time and very courteous and was very knowledgeable about what needed to be done to fix my problem.