Best Home Warranty Companies In Virginia (2023)

HAZEL Green Dunston, Newport News

On Nov 28, 2022

Cinch Home Services

I would give them no stars if I could. They used to be pretty decent when it was Just Total Protect. Over the last few years, they changed, and the prices and deductibles increased. When called for service, there were more items that they didn\'t cover than they did. I had to pay large amounts of money when my a/c was replaced. I could have bought...View More it myself and had to replace my washer because of a piece in the door that wasn't covered. I sold my house and canceled my coverage. My account shows a zero balance, but they sent a bill for July -December. The lady on the phone told me it was a cancellation fee or the remainder of months left until renewal, whichever was cheaper if you used it any during the year. However, you can cancel anytime, according to the plan. They are fine keeping your money when you don't use the service. I told everyone that I recommended they should cancel. By the time you pay them monthly and the deductible, you could pay for the service and not give away your money. They charge me a 10.00 gas service fee without telling me on my credit card. I didn't know what it was until I called back. I asked the tech if he got an extra 10.00 dollars for gas, and he said no. The man on the phone said that was what it was for because of the gas increase. I called back for days to talk to someone and kept getting people who could not speak good English on hold for a long time, or the phone would hang up. Victoria was a helpful agent. View Less

nicholas j tarzia, Roanoke

On Nov 26, 2022

American Home Shield (AHS)

I live in the Roanoke Area. They do not have an electrical contractor nor an electrician in Roanoke ,VA

Elizabeth Bryant, Falls Church

On Aug 18, 2022

Cinch Home Services

Dealing with Cinch was the worst experience I\'ve had in my four years as a homeowner. While I was able to get a service provider out to my house the day after reporting a problem with my air conditioning (Aug. 4), Cinch\'s website continue to list my claim as "pending appointment" for another week. The problem with my AC required further repairs. ...View MoreTemps were in the mid-90s last week, and I was staying with a friend because my house was uninhabitable. On Aug. 8, a Cinch customer service rep told me that Cinch was "probably" going to cover the repairs. The next day, another Cinch rep called to say they were denying my claim because of "dirty filters." (I've changed the filters every three months for as long as I've owned the house.) Later, yet another Cinch rep called to say she was overturning the denial because there was no maintenance clause in my contract, and the Cinch-assigned service provider said they'd get me some pricing options for the repairs. That was last Thursday the 11th. After hearing nothing from Cinch or the service provider, on Monday, Aug. 15, I called the service provider and was told that Cinch had told them -- not me -- that they weren't paying for the repairs because of "improper installation." I immediately left a message for the Cinch rep who "overturned the denial." As of today (Thurs., Aug. 18), no one from Cinch has returned my call. To cap off the incompetence, Cinch has just now sent me a text saying that my "confirmed appointment" is scheduled for today. I cancelled it, and I will not be renewing my warranty. I would rather pay more out of pocket to get the work completed, and to deal with a company who understands customer service. View Less

Bill Simpson, Warrenton

On Aug 02, 2022

Lowe’s Protection Plans

Horrible! New Frigidaire refrigerator/freezer stopped cooling April 26 . . . gift card for the amount of the purchase price FINALLY issued July 20 after 3 failed service calls, multiple calls and multiple HOURS on the phone with unhelpful agents, and months of having to use the neighbors\' spare refrigerator space for the few foods we could keep o...View Moren hand during that time. Every agent says a different thing -- issue differing protocols, differing time frames, differing and unkept assurances . . . VERY time consuming and very much the exact opposite of what a customer should have to experience in getting a legitimate appliance claim processed.View Less

Robin Ruffin, Richmond

On Jul 27, 2022

American Home Shield (AHS)

They technician was very knowledgeable & professional. He had to order service parts & once they came he scheduled an appointment & repaired the oven . Very Professional & timely. Highly recommended

Cris B, Woodbridge

On Jul 25, 2022

American Home Shield (AHS)

Very Satisfied Customer! The referred companies resolved all of my issues within a reasonable timeframe. Customer service is good, quality is good and overall rating is great.

Yvonne Rigopoulos, Spotsylvania

On Jul 19, 2022

American Home Shield (AHS)

Great service. Appointment time was made right away. No hassle, pay online for service fee. Contractor was prompt, helpful and fast. United Air Temps was the A/C Contractor. I am very thankful for AHS.

Deborah Hardway, Virginia Beach

On Jul 08, 2022

American Home Shield (AHS)

Plumbing issue...leaky toilet. Claim handled quickly and plumber was efficient and courteous. He worked around my scheduled doctors appointment. Also informed me of 60 day call back policy . Made sure I was satisfied and tested equipment with me present.

George Morgan, Roanoke

On Jul 07, 2022

Lowe’s Protection Plans

Our LG French door refrigerator stopped cooling in less than four years from purchase date. We paid for the five year extended warranty. I called the number provided by Lowes. Lowes agent for extended warranty is Customer Assurant Care. I provided my plan number to the agent answering the call. She said she couldn\'t find the number. I assured her ...View Moreit was also on the Lowes warranty web site. She asked if I was calling for someone else. I Answered no. She asked if I was in San Antonio, Texas. I answered no. She then claimed data had not been fully downloaded. They would get back to me in one to two days. Sound familiar? I went to the Lowes store where we purchased the LG refrigerator to see if they could help. The customer service guy and the assistant store manager tried to help. They called the number and came up with exact same thing I did. The store manager did push it off on Customer Assurant Care. I reminded him that Lowes elected to use that company therefore were a direct agent of Lowes. I paid the warranty fee to Lowes not Customer Assurant Care. He said give them the two days. If I hadn't heard back, they would call for me. Of course after two days, no call. A customer service person at Lowes called Customer Assurant Care. She went through the same script as the past two times. This all started 6/21/2022, now it's 6/23/2022. She finally got a repair call set up for July 7, 2022. Sixteen days for repairman to look at refrigerator. Error code on the panel was FF. Thats the freezer fan. A local appliance parts company said the part is not available. Maybe 10 weeks out. At this time I have no idea long we'll be without a refrigerator. We have purchased another. we didn't buy it from Lowes and we didn't by an LG. The refrigerator was our first LG appliance and will absolutely be last LG appliance. I was told by the repair service they do not make repairs the cooling system on LG refrigerators. I have no choice but to give one star which I consider extremely generous, a no star is warranted.View Less

Javed Yousafzai, Stafford

On Jul 01, 2022

American Home Shield (AHS)

I have an issue that my TV was broken and I have coverage for that to I tried so many times they always given me different numbers and unfortunately my complaints were not resolved I thinking I can drop my insurance.

Delores Bredemeier , Powhatan

On Jun 28, 2022

American Home Shield (AHS)

Complete professional. Trying to make sure that my heat pump was working properly. He explained what he did to try and correct the problem and what I might could do to possibly keep it from happening again.

Jim , Newport News

On Jun 27, 2022

American Home Shield (AHS)

Outstanding service! The staff at AHS kept me informed of progress, contacted the contractor on my behalf, and followed up to make sure I was totally satisfied! Top notch service!

Victoria Hernandez , Richmond

On Jun 24, 2022

American Home Shield (AHS)

I was so frustrated that my electric in my home was going haywire and I lost all of my food. But AHS sent a young man from West** Electric** and it took 2 tries but it was done right

Melissa Anderson, Suffolk

On Jun 21, 2022

American Home Shield (AHS)

Never had any issues with this company. I’ve used multiple home warranty companies, AHS has given me the best service. Been with them over 4 years and have no intentions to leave. I promote them to every one I talk to.

Marc McGahee, Glen Allen

On Jun 21, 2022

American Home Shield (AHS)

Great service on my HVAC. They came in less than 24 hours an completed a major repair. Technician was very professional and knowledgeable. Well worth having the warranty. Provides great peace of mind.

VERONICA KILLINGS, Newport News

On Jun 20, 2022

American Home Shield (AHS)

I was very impressed with the technicians that they sent out to my home. He was very professional and knowledgeable. I also appreciate Customer Service taking the time to answer all my concerns and questions with a professional attitude. I’m very satisfied with my service.

Brad Fitzpatrick, New Kent

On Jun 17, 2022

American Home Shield (AHS)

I never, ever do this, but I have had such a bad experience, I feel the need to. I had my water heater go out so I contacted AHS to service it. The unit was old and the part that went bad was no longer made, so the unit had to be replaced. The contractor hired came quickly and that\'s where the good experiences ended... Over the next four or fi...View Moreve days, I was calling between the contractor and AHS, each one pointing the finger at the other as to why there had been zero progression. The only thing American Home Shield was willing to do was to take an authorization from me to cover $150 in uncovered expenses and to offer me a cash-out option so that I could handle the replacement myself! I repeatedly asked what unit would be replacing mine and they would not give me that information. Finally, two weeks to the day that I requested service, the water heater was ordered and a service date set for three days later. I received a call from the contractor at 9:30 that morning stating the unit had not arrived and so they would not be able to go forward with the install. I had taken a day off of work. They stated it would be in the next day, so I took yet another day off of work to be there. The next day came and around 9 am, the contractor called again stating that the wrong water heater had been ordered and blamed AHS for the issue. Remember that I had repeatedly asked what unit would be replacing mine. Contacting AHS several times that day, they stated that indeed the wrong unit had been ordered and blamed the contractor. They stated that another had been ordered the previous day and that it would be there the same day. When I questioned how that was possible when they just discovered it was the wrong unit 15 minutes prior, they changed their answer and said that it was in process of being ordered. When I pressed further for information, I was told that it had been ordered during our conversation. When I attempted to clarify that, they again told me that they were still reviewing the information and that the unit had NOT been ordered. At this point, I was clearly upset and asked to speak to a supervisor from within AHS. I was told to hold and they would see if one was available. After waiting 15 minutes, I was hung up on. Contacting AHS back, I was told that they were not able/allowed to transfer me to a supervisor, but that one would call me back within 48 hours!!! The next day, the supervisor called me back. Keep in mind that this is a call center that AHS outsources from the Philippines. I asked why an AHS employee had not called and they told me that there was no one within AHS who could call because they did not have managers!?!? The supervisor spent the next 20 minutes pandering to me while half-listening to my story. He wanted to take no responsibility for their actions or bad information they had given me. He could provide no information as to where we were in the process, when it might be approved, and stated they could not call me once the water heater had actually been ordered. At this point it has been over three weeks and no idea when/if the water heater will be ordered, arrive, or be replaced. I’ve requested a “cash out” that I was told would take 24-48 hours. At the 48 hour mark I was told it would be sometime that day. The day came and went and no cash out offer, no call. When you outsource customer service, it is no longer customer service, it is information services because they have no authority and no skin in the game. Just an awful experience.View Less

Randy Logsdon , Mechanicsville

On Jun 16, 2022

American Home Shield (AHS)

This was my first service call. It included a free re-key of my home. The technician showed up on time, shared information about my locks, resolved some issues about my doors that help me greatly, he was friendly, courteous, and professional. I\'m ready to use AHS again. I\'m not sure what, claims and settlement are. I believe I settled with the t...View Moreechnician. It was a no charge service call. I haven't heard from AHS if further settlement is needed. It must be as advertised and promised. No complaints here.View Less

Lisa M Pantoja, Fredericksburg

On Jun 13, 2022

American Home Shield (AHS)

I have had overall good experiences with AHS. I appreciate the online request option. I always get fast response. And get no issues when the repair person has to come back it the problem is not resolved.

Tiny Avenger, Chantilly

On Jun 13, 2022

American Home Shield (AHS)

My dryer stopped working so I put in a service order and within 24 hours, I was contacted by a technician. The service was performed a few days later to my expectations. J*** arrived on time and repaired the dryer quickly. He was very professional, explaining the issue and how he was able to repair the dryer. He cleaned up after putting the dry...View Moreer back together and left in under an hour. Overall experience was excellent for the price and service provided. Will use AHS again for future repairs. Thank you. View Less

John Broadwater, Williamsburg

On Jun 12, 2022

American Home Shield (AHS)

My refrigerator wasn\'t cooling properly, so I went to my American Home Shield website and requested service. Within minutes, a local repair company had been assigned. The problem was quickly diagnosed and parts ordered. In just a few days my fridge was back in operation. I\'m very satisfied with my AHS home warranty.

Michael Carter, Chesapeake

On Jun 09, 2022

American Home Shield (AHS)

Well, when the repairman showed up for the A/C repair he was outstanding, professional and knowledgeable.. that being said, my A/c went out on a Thursday and I did not get a service appointment until 6 days later. I do understand it is summer and companies are slammed with calls. I was hoping AHS would of had enough clout with their repair contract...View Moreors to get service quicker for things like A/c or Heat etc… We were not happy about waiting so long..View Less

Dick Myers, Herndon

On Jun 09, 2022

American Home Shield (AHS)

The AHS vendor, L*** A*** G***** D****, was timely in their arrival and Efficient and expedient in resolving Our problem. The technician, Roger, was very professional with his knowledge and approach as well as with his communication Thanks, AHS, for another job well done

Lorraine Foreman, Chesapeake

On Jun 08, 2022

American Home Shield (AHS)

First: I contacted AHS on 6/7/2022 explained to the CSR the issues at hand, and she stated they were covered. They arrived on 6/8/2022 to make repairs to minor plumbing issue of my commode not being bolted to floor and leaking, hand held shower detaching from wall and noise in the garbage disposal; which amounted to a small hardened piece of plast...View Moreic that was lodged in the disposal. The unprofessional company "Just Right Plumbing", sent two guys and one was Vaping/smoking when I opened the door, no masks or booties for shoes. I informed the smoker/vapor, that he couldn't smoke inside and he agreed. I gave them booties, which they wore. One guy pulled a very small piece of hard plastic from the disposal and no other services were performed. I discontinued the service. AHS would not cover 2 bolts and a wax ring to fix the toilet. Told me they would have to cut into the bathroom wall to bolt down a hand held shower apparatus. Most of these companies are just money takers!!!!!!!!!!!!!!!!View Less

Nathan Poole, Montross

On Jun 02, 2022

American Home Shield (AHS)

Ahs is one of the best home warranty I have dealt with. Because they have some of the best companies to come and fixed things in your home. And they are always on time and very polite and experienced in what they do