Home Warranty Of America
Home Warranty Plan Details and Reviews for Home Warranty Of America
Premium: $405
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
Pages: [14] 13 12 11 10 9 8 7 6 5 4 … 1 » Show All
Pages: [14] 13 12 11 10 9 8 7 6 5 4 … 1 » Show All
HWA has great customer service. The furnace repair man promptly came out to look at the issue. Although it took a couple of visits to completely repair the furnace, I am very happy with the work performed by Reeder Heating & Cooling. The purchase of this warrantee was our best move since buying our new home. Without it we would have been out hundreds just fixing the furnace. We have already decided to renew the warrantee when it expires. if you need a home warrantee, stick with HWA.
Another painless claim with HWA! Entering cliams online is easy and they always respond quickly! The heater went out and it was replaced within 4 hours! Then we had a small plumbing issue over the weekend and it was fixed quickly as well! We are always pleased with our HWA experience!
The repair man contacted me and set a time window to arrive and arrived with in that time..After looking over the problem, advised what part of the repair may not be covered based on my service contract..After beginning the repair, explaned what and why things were being done. Tested doors to be sure all was operating properly..
Our plumbing repair was taken care of in less than 24 hours. This exceeded our expectations. We would recommended HWA to all of our friends and family.
Over the past 3 years, HWA has replaced my diswasher and water heater, and has repaired my central A/C-heating unit a couple of times. In every case, I’ve been pleased with the quick response, and with the quality of service I’ve received. And my experiences with HWA’s customer service personnel have been great. Every time I call, I’m treated like a valued customer.
This was my first time with home warranty company. Called HWA and representative was very helpful. She filled out the claim for me and submitted it. They used Stuck’s Heating & Cooling. I did call them after an hour to find out when they would come out. They originally said it would be after the weekend but then the owner came out the following day which was Saturday and got our furnace working in a very short time. He only charged me his normal fee which was less than stated warranty fee. Great service! Would definitely recommend Stuck’s Heating and Cooling. I don’t believe HWA had to pay anything above my service call fee, but they were friendly and did good by me, and my furnace got fixed. Praise The Lord! I would recommend HWA. Thanks Home Warranty of America and thanks Stuck’s Heating and Cooling!
This is the worst warranty company ever. They have denied three of my claims, A/C, ice maker, and plumbing leaks. They are nothing but scam artists who specialize in taking your money just to deny your claim. Buyer, beware. Do NOT use this company. You have been warned.
I was not happy with service I was told that it too soon to be calling for service 3 days after movin in and not happy with tech. My microwave is stiil broken. This is my first home and call for service was not good. Still upset. Saving to buy my own microwave, this one is broken. Did I do the right thing getting home protection, did I need be in my home a certain time before calling?
I am a service supplier and HWA is the worst warranty company I deal with. Just today a got a call about a $23 invoice that was past due to me. The employee of HWA told me that I didn’t do the work I billed for. When I began to speak I was cut off and was told that a second supplier finished the work. When I asked what the second party did the HWA employee read the work ticket and it clearly stated that the work I billed for had been done. But no appolgy was offered nor was a payment for services. I’m out $23.
Last week I recieved payment of $187 for work that was athorized and done 6 months ago.
When calling for athorozation from HWA wait time on the phone is regularly over 20 minutes.
I have been treated in a rude unbusinesslike manner dozens and dozens of times by HWA.
As a consumer I know that I would never buy any product from this company.
TIMELINESS DEGRADED SINCE THE FIRST PROVIDER DID NOT RESPOND IN 24 HOURS, BUT HWA FOUND A SECOND PROVIDER WITHIN MINUTES WHO DID RESPOND QUICKLY. REPAIR TOOK LONGER THAN EXPECTED DUE TO INCOMPLETE SERVICE DOCUMENTATION AND NECESSARY COORDINATION WITH HWA MANAGERS
This company will do everything possible to avoid completely replacing something that is obviously broken. Our pool/spa heater worked great for the first 2 weeks we owned our new home and then went out. We contacted HWA and they did send a repair guy out right away. He came out 4 or 5 times replaced multiple parts and still could not get the spa heater to heat to the appropriate temperature of 104 it would only get to 99 or 100 which is not very hot. The heater is meant to heat to 104-105 and there is a big difference in the water temp. Called the HWA rep KIM for the 5th or 6th time and she sent a different inspector out, THIS TIME A CERTIFIED HAYWARD SPA REPAIRMAN (why wasnt he sent from day 1?). He did something to “tweak” the spa heater and it worked…one time and then died again. Called Kim again about the heater not working and just got a message from her to call back to “Discuss my claim”. Called and had to talk to someone else who told me that I only have 182.00 left of the $1000. cap for fixing pools. So now I get a check for 182.00 for a heater that should have been replaced all along. WHAT A RIP OFF!!!! BUYER BE WARE!!!! DO NOT BUY A POLICY FROM HOME WARRANTY OF AMERICA. The service man told me from the very beginning no matter what condition the component is in, if it will turn on they wont replace it even if it wont work at all .They will replace every part possible and eat up the cap. Then say sorry….
This was my first claim. Toilet in the master bath was leaking clean water at the base. Filed the claim online and got a response the next day from the plumber (Billy’s Rebuilds). He came by and evaluated the situation and told me how the claim process works with HWA. I gave him the deductible and a few days later I called HWA to see if they had approved the claim. The customer service agent put me on hold to call the plumber on another line to verify the situation and about 10 mins later came back on line to tell me the claim was indeed approved. Billy came back to the house the next day to change out a defective gasket at the base of the toilet. He said HWA wouldn’t consider caulking the seam at the base of the toilet as part of plumbing (he said it would be a flooring claim) so I had to pay an additional $20 for him to do it. Overall experience with my first claim is positive. Hope this continues in the future.
If you read their comments, they go from zero scores to perfect scores twice a day starting May 2001 to current. just the fact this looks shady, makes me think twice about this company! Wow I am not giving them a dollar!
II am mechanical contractor, I use to do work for this company, I was booted out out their program because I was condemning too many evaporator coils on air conditioning systems. If I had to add freon to a system it has a leak, me being a mechanical contractor i am responsible if a system need freon it has a leak, I use top quality freon detectors, it’s my profession, when I find a leak I would notify Home Warranty of america all they wanted me to do was recharge the system and get on down the road. I no longer do work for this company after I was kicked out of their program they owed me about me about $2000.00, I still have not been paid.
The service request was addressed and the repairs completed the same day by Sump Pump King, Inc. The service rep was extremely knowledgeable and professional. I have had an HWA warranty since purchasing my current home in 2006 and filed five claims which were all handled immediately and professionally by the service technician assigned. As a Real Estate® sales agent and Broker since 1989 I continually recommend HWA to all my customers and clients and will continue to do so as well as continuing coverage of my own personal residence.
Have used HWA service before, very friendly and quick. Repair compavy they use in my area D&W Appliance is a scam, does nothing at all, checks nothing and reports back to HWA that problem was caused by mold….. R=There is NO MOLD, This is with a washing machine that we use daily, how can mold grow on something that has Hot Water in it daily???
I have used HWA for 6 years now and I have loved thier service. I would not go without it. They are professional and timely. If you have any questions they get the answers to you ASAP. I have heard from friends of other warranties and am thankful I have Home Warranty of America. 2 friends have already switched to HWA. Thank you.
This was the first time I needed service on an appliance since I got the policy. I made the service request over the phone. The representative was very courteous and professional. The repair company was on time and the problem was fixed. They checked everything. I was happy with the service.
Submitted heating claim at 1:32 AM mid december, recieved reply at 1:37 AM. Technician called at 8 AM, arrived at 10 Am, fixed by 11 AM.
Fixed in less than 12 hours… That’s pretty sweet.
Home Warranty was recommended by long time friends and it has been a worthwhile investment. We have been pleased with the level of knowledge and professionalism shown by the tradesmen.
We have yet to have a major incident, but we know with the age of our home and many original mechanicals it’s only a matter of time, and feel confident the service will handle things swiftly and properly.
The claims process was very easy to handle online. The response to the claim was immediate and the service provider was contacted promptly. Yhe only complaint is that it took the service provider 16 hours to contact me to set up an appointment to do the repairs. However, once this contact was made, the service provider was very professional and made the repairs in a timely manner. I would highly recommend Home Warranties of America.
I have used HWA for a few years and overall have been quite pleased. There have been times when I have not been happy with the quality of the workmen sent. When this has happened, I contact HWA and let them know and they have resolved the issue. Recently I had a plumbing emergency that could have resulted in water damage to the house and they had someone out quickly.
We didn’t think we would use the home warranty HWA provided but when it can down to calling HWA, They responded. We had a dishwasher issue & they sent a repair tech that now only repaired the issue but took the time to give us tips on how to best maintain it. We were very pleased on timely manner in which the whole process was handled. I would recommend HWA to any one.
My problem was my rental house in a different state than I live in now. I was apprehensive about using a home warranty service but I am greatly satisfied with the service from this company. The water heater would not stay lit so I placed a call to HWA. They arranged service for the next day but there were problems with two different vendors and it took several days to find a reputable company who replaced the system. Within four days my problem was resolved with great satisfaction. I was very impressed with the representatives and how kind and helpful they were. I would give them my claim # and did not have to explain why I was contacting them again. We kept in contact by e-mail and by phone until the issues were resolved. I have recommended this company to my family members and am very glad for the quality service HWA provides.
HWA provided us with quick responses and maintained a open communication service at all times. We had two claims our first year and HWA was helpful on both. The service centers in our location were unfortunately time consuming and lacking for customer satisfaction, however, you take what you can get.