Home Warranty Of America
Customer Reviews ( on a scale of 5 )
Service Plan
Notes and Disclaimers
- In the earlier days, we collected ratings, but did not collect the review comments from users. So the total # of user ratings may not match with the total # of comments in some cases.
- Premium and deductible pricing info was taken from internet resources and may have changed recently. Please call insurance provides for latest pricing info
Complete review not available. Ratings are copied from the old rating system
Complete review is not available. Ratings are copied from the old rating system
Complete review is not available. Ratings are copied from old rating system
Company didn’t contact my client within the two hour time period when water heater broke down. Company refused to reimburse my client for a broken hot water heater after client replaced it. Many calls made to discuss case with no willingness to help. Would not reccommend.
I had legitimate claim for service on my pool equipment..they took my deductible and then refused to repair it…but they didn’t even bother to call me. They left me hanging without an answer until I called them 2 weeks later (still waiting for their answer)…then they said they wouldn’t pay because it was “still under warranty” I sent them documentation showing it wasn’t..but they still would not pay to get it fixed. They are rip offs.
They were fast and very polite!
Thank you HWA - You saved my New Year’s Eve dinner!
Do not buy an HWA policy. If you read the fine print, you will discover that there are so many HWA safeguards in the policy that they never have to fix anything. They claim that the condition was preexisting or is not covered. For example, my hot water heater broke and started leaking. They would not cover it because corrosion is not covered under the policy. How convenient for them! They are a fraud. Do not get sucked in.
i recently became a vendor/contractor for them and here’s the deal. they do anything possible not to pay even lie. ive only done 2 service calls for them and its been a nightmare from minute one. they authorize the work and then when it comes time to pay they argue and lie. i finally had my fill when the “vendor manager” patrick tompson insisted i signed in the contract a lower price then what i billed. i demanded he fax me this because i knew it wasnt true, having the original in front of me. when he finally faxed this supposed contract it was obviously doctored. parts of it where not even in my hand writing. this company is a joke and im still waiting to be paid. ive never dealt anything like this in all my 15 years in the trades. no reputable tradesman would do work for a company like this. after 4 weeks and 2 jobs with them i no longer am a vendor. homeowners and vendors should be aware of the dishonest tactics and people they employ.
This company scams contractors!! My company agreed to take a couple calls from Home Warranty of America last summer to perform air conditioning repairs. Being leary of home warranty companies and the way they try to scam homeowners or contractors, we tried to do everything “by the book.” The first claim was for a minor repair in April 2007. In July, we called because the claim wasn’t paid. We were told they never received an invoice and had “closed” the claim. I had personally both faxed AND mailed the invoice. We did finally receive payment in August 2007 but not as promptly as they claim on their website! Meanwhile, we had taken another claim in June 2007. This customer had a failed compressor still under manufacturer’s warranty. We faxed them a breakdown of charges for the labor and miscellaneous materials portion and received an authorization number to perform the work. The work was completed on June 27 and we received partial payment on August 27. PARTIAL PAYMENT of authorized charges! We have made numerous phone calls since, trying to get the payment they authorized. Today, on February 22, Patrick called and tried to tell me that our owner had entered into a negotiated settlement last July with Howard Pinto! She is floored since she did not do this and also because we didn’t even find out until August that we weren’t being paid the full amount! Their tactics are to delay, delay, delay until contractors finally get annoyed and quit trying to collect.
I am homeowner. Over the last year ( 2007), there have been at least three occassions when I have submitted a claim and did not get any response in 3-4 days. When I recontacted them, I was told to find a repairman/contractor and have the contractor bill them. And most contractors would not like to deal with HWA.
Do NOT buy HWA warranty.
This company has refused to deal with an issue covered under my policy after several weeks of attempting to have them take care of what I paid for in the warranty. The miscommunication between the customer service reps and the vendors is the worst I have seen as a realtor. After weeks of calling to have a repair made, I have yet to have (after speaking with 5 customer service claims reps, attempted contact with a supervisor, and contact with one sales rep) anyone respond with a consistent answer. Every attempt to have the issue resolved has been chaotic, bad information has been given to me (vendors who do not perform the work I need and/or vendors who no longer wish to be involved with the company), incorrect information given to vendor(s), and have yet to have anyone make a decision or contact me to keep me informed with what is going on. I have been unsuccessful today to even make contact with a rep as their message continues to report they are experiencing heavier call volume than normal. I also requested assistance from a supervisor but this has resulted in nothing but me getting her voice recording stating she will be out of the office April 23 through 25 and will return her calls on April the 25th - today is May 6th. She obviously hasn’t even bothered to attend to her voice mail. Through this ordeal, I have spoken with several vendors at the suggestion of the company - all have had negative things to say about this warranty company even from their own standpoint. This is not a company to entrust your money or your home repairs to.
Complete ripoff, not a 24hr service company, they falsify information, someone needs to get together and sue these guys, and put them out of business.
The ratings shown are from initial contacts. It was been 10 days since my first call to them and I am still waiting for the problems to be repaired. Tomorrow a company to give a second opinion is to come. They tried to tell me the first repair company didn’t seem to be able to explain what the problem is. When I said the repairman had explained it clearly and easily to me, the agent stammered and said, “well, we just need to have someone else look at it.”
I am becoming very wary after reading the comments posted, but might revise if the problems are soon resolved. It’s getting to be so hot!
I’ve had several opportunities to use HWA. Their customer service is very poor, their communications with vendors is very poor. Their timeliness is very poor. On two occasions the vendor was already overbooked, the vendor (one plumber & one HVAC company) told me they have been telling HWA for 2 days that they can not take any more calls, yet I was referred to this company for repairs. Overall, my impression is they (HWA) look for any excuse to not cover a claim… for example, A/C went out, called HWA, 1st sent me to an overbooked HVAC company… it’s 100F here in Georgia!! the HVAC company said it would be at least 5 days before the could come out.. and they’ve been telling HWA that for 2 days yet HWA keeps sending them workorders!! So I call HWA, they apologize, send me to another HVAC company, this guy comes out, diagnoses problem as burnt coil wire in compressor, says he needs to contact HWA for authorization, HWA finally calls me(7 hrs later) to say they will not cover it do to lack of maintenance.. said “caps” were off freon lines and evap coil needed cleaning. neither of these “maintenance problems” will cause a compressor wire to malfunction. Just another BS excuse to deny a claim. There’s more.. every time I’ve called them it’s a circus!! I’m tired of writting, to sum it up: STAY AWAY FROM HWA!!! STAY AWAY FROM HWA!!!STAY AWAY FROM HWA!!!STAY AWAY FROM HWA!!!
I received - and continue to receive - horrible service from this company. I strongly advise against wasting your money with them. I had an AC unit that didn’t work - despite my “coverage”, I was out $1000+ in “fees” that weren’t covered. I think you’re much better off finding someone good to do the work who won’t try to nickel and dime you with a whole bunch of ridiculous fees. To top it all off, I consistently have to wait over 10 minutes on hold just to speak to someone when I do have an issue. For your own good, avoid this company.
I would agree that this company does everything they can to avoid taking care of expensive problems. We have been out of a working AC for three days and it is going to be another two at least before they can come and replace it. We already had our AC diagnosed as “unrepairable” once, but they are forcing us to wait on a second diagnosis from another company before they will place the order. It took three different calls and three different deductible payments to three different companies before the plumbing problem we had got fixed. We went months with water dripping into our dining room from the upstairs. Overall, we have had a very disappointing experience with them, and I would not recommend this company to anyone.
This company is a scam and I’m with the previous poster about wanting to gather info to try to put them out of business. Realtors automatically just throw these warranties into contracts and claim they will protect you against costly repairs. But my experience has been that they will just find a reason to deny your claim, even if it sounds ridiculous and makes no sense. Our air conditioner went out and in the end our claim was denied due to “lack of maintenance”. We had just purchased the house 2 months prior so maintenance wasn’t something we had started. But we contacted the previous owner who provided us with maintenance service contracts proving that regular maintenance had been performed on the unit. The service contract ended in July 2007 and the unit went out in July 2008. They said no maintenance had been performed in that year and so they were still denying the claim.
I haven’t even mentioned the fact that we wouldn’t even have gotten a conversation with a manager had it not been for the fact that our realtor had a personal contact there. We had tried for days to reach someone to discuss the issues and never got called back. I can hardly contain myself. I’m going to try to tell everyone I know not to buy a home warranty when they buy a new house. I think everyone who reads this should do the same.
I am a vendor with HWA. I have to say that they are very honest with me and my company. I do have a sigend contract and legally I have to honor the contract. There was a call that they approved but I found out that the $$ approved was overcharged and unannounced by my standpoint. He pointed this out, did his research and I was wrong. I admitted to this, correct the $$ and I was paid in 2 weeks as they promised. I am a firm believer that there are honest people out there, like Mr. Thompson. (I read the other complaints and all I have to say is once a bad seed always a bad seed. I am sure there is truth to the HWA story. Too many contractors try to pull the rug over insurance / warranty companies. I care not to. Honesty pays off in the end). I am in full support of HWA and warranty companies.
Sent out a fat lazy plumber who misdiagnosed the problem and told us our plumbing was not up to code. It was up to code and inspected by the city, we had our own plumber come out and fix the problem in 15 minutes.
Home Warranty of America refused to refund me the $75 service call fee for the grossly incompetent plumber.
It took 1.5 months to repair my built in microwave. Three visits total.
Home warranty of America denied our claim with out the vendor providing a report or cuase to the malfuctioning leaking roof. In other words they deny claims with out proper investigation in order to avoid making payments on claims.
Failed to live up to their end of the bargin.
Needed A/C unit replaced (outside only) and they said it was not due to normal wear and tear. After TWO home inspectors never found and issue with it they got someone in there that said it was due to bent air fins and was probably done by a lawn mower or weed eater. Funny since there is no grass in that area!
BUYER BEWARE
The vendor was at my house within one hour, fixed the problem and went beyond the call of duty and cleaned my furnace. HWA’s customer service was terrific and very responsive.
In my experience with this HWA, I have found that they deny the majority of claims. I have two instances that are legitimate and should be covered, but they say it they are not. First, I have a light switch on the inside of the house that turns on the light attached to the house in the backyard. Anyway, when the switch is turned on, a fuse blows to the lights and equipment in the family room. HOA says that since the switch goes to a light on the exterior, they can not cover it, even though the damage is on the inside of the house. Claim number two, I had a water heater that was leaking and still under manufacturer warranty so the manufacturer replaced it, but my husband had to install it himself. Later we found that a pipe was leaking to the water heater and called HOA, they sent someone out and we paid the $65 deductible, but the plumbing company said the cost of repairs would be over $150 so they needed to get approval from HOA. A few days later, HOA calls and denies the claim saying the plumbing company told them the water heater was installed improperly and so they could not pay for the leaking pipe. This was AFTER I had already paid the plumber the deductible for doing nothing. This is one of the worst companies I have dealt with. Stay away from HOA!!!
A/C failed 2 weeks before warranty ended. Instead of attempting to repair/replace as they should have, they simlply filled it up with freon to give them enough time for the warranty to expire. I was told that only 3lbs of freon does not indicate a major leak. It was a two ton unit, 3 lbs of freon is 75% of it capcity but they didn’t know that. Horrible scammers that try and deny any claim for any reason. Has lost money for the last three years. Buyers BEWARE….