Home Warranty Of America
Home Warranty Plan Details and Reviews for Home Warranty Of America
Premium: $405
Deductible: $50
Effective: 30 days after...
Web: hwahomewarranty.com
Deductible: $50
Effective: 30 days after...
Web: hwahomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 110 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 110 Rate this Company!
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
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Both of my heat exchangers are cracked, and the furnaces have been condemned for almost a month, in the winter in Oklahoma.
I’ve had the same bad experience with Brenda, and the same run around.
Home Warranty of America has denied my claim.
Today, I filed a claim with the Oklahoma Insurance Department concerning HWA.
What a scam! Is HWA a Ponzi scheme?
We have several properties and for the last 2, we chose HWA Home Warranty at the realtor’s recomendation. They sent the most incompetent contractors and I found out from them, it’s because they pay peanuts so they send their rookies to work on it and if it’s too hard for them to fix, they just take your $50 and tell you to have HWA send a different trade. For example, we had a home heater issue, they said it was a water heater issue, the water heater guy comes out and says it’s a home heater issue. The other problem is these are low dollar calls for the contractor, meaning low priority calls, so we wasted 4-5 hours with each vendor waiting for them to get there. How many days can you afford to take off work to wait for a guy that will take $50 and not do anything.
So we are out $320 for the policy which we just cancelled, we are out $50 to a hvac company that can’t fix a heater and we are out $420 that we paid a guy that was recomended to fix it. After a lot of calls, I finally got them to agree to give us our $50 back and they explained all the money they will deduct from the $320 we paid them including some bogus $30 fee and prorated, blah, blah. I said fine, setup an arbitration hearing per the agreement, not because I care, but because it will cost them time and money to do it.
We have had great sucess with American Home Shield on 2 other properties we have. The contractors came on time, fixed the problem and it was an overall good experience.
We had Old Republic at our vacation home, another bad one. Guy came out to fix the problem, took his $50, told me he can fix it for $185 because he’s not sure that plumbing fixture leaks are really covered. I went and got the gasket from the hardware store for $2, put in myself in 10 minutes and leak fixed, heck, if I knew, I would have saved $50.
Watch out for this company. They will give you a run around. They sent a repairman to my home to repair my cook top in November of 2009. I waited months for “parts” no one ever called to follow up, my stove still is not repaired!!!!! I have been without the use of my stove for months!!! This is just not acceptable. They are the worst company to deal with.
This is a VERY poor company for Customer Service and approving a claim. VERY poor company. I strongly suggest you DO NOT use this company. Very bad experinces.
I have had Soooo many bad experiences with this company, not sure where to start. The customer service department is horrible. I have been filling claims on the same hvac unit for 3 years (5 service calls). Each repair contractor who answers my service call tells me and HWA that the unit needs replacing, and each time HWA only approves a repair not a replacement. Houston can have 105 degree summers with humidity that kicks that number up another 10 degrees. One friday afternoon the unit stops working; called HWA to file a claim and was told I would have to wait until Monday because it was too late to send someone out. I explained that I have a 3mo old baby in the home and needed the air. I was put on hold. The rep returns to let me know that she went on the internet to read the weather report forcasted for houston that weekend, and that the heat is not going to be so bad and that I can wait and if I cant wait then I needed to go to a library or visit a friend for air conditioning. Bad, Bad, Bad, Bad, Bad, Bad company
they are a poor company and they must be crooked and i am looking for a class action against them if anyone is interested. I had a blower motor go out at the home i just purchased. They had some contractor come out that claimed i had 100% blockage in my coil. At the time i had 2 certified ac techs at my house doing some other work for me and they were laughing at the diagnosis so hard it was funny. The unit had airflow so the coil was not blocked. The coil was not visible without removal of some sheet metal =which was not done. How did their service person know it was blocked. The service contractor was really more interested in selling me a new unit than anything else. Really a joke of a scammer that Brenda from the insurance
*REALTORS* STOP RECOMMENDING THIS COMPANY JUST SO YOU CAN SELL A HOUSE! Our furnace went out a week ago. We have two sick kids, one with chronic bronchitis. We called HWA and they contacted a contractor to come out. He did, the next day. He told us that he would recommend a replacement part to HWA and it shouldn’t be long. The contractor was great. The owner of the company has been trying to help us. HWA is a nightmare! First, Brenda, couldn’t tell me why the claim was denied. When I told her I wanted a quote from my warranty that describes why, she quickly put me on hold while she came up with something. The excuse she came up with was not at all applicable to us. I shot that down only to be put on hold again. She came back and told us that our claim would be approved. She was going to check rates and get back to me. When she called back, she told me that they were going to “buy out” our claim. They would issue a check for the full amount quoted for the repair, but we wouldn’t get the check for 4-6 weeks. I called the furnace company to verify the amount and they were upset as well. They had worked very hard to find the part for our old furnace expecting to get paid to fix it. Now, they don’t get a thing, we still have no heat and we have to pay up front to fix this thing ourselves and hope that they are actually sending a check. The real kicker is that the contractor took the part with him and says he can’t return it to us without authorization for HWA. So, we can’t even have anyone else look at it until they do their jobs. NOTE TO BRENDA AT HWA: JUST BECAUSE YOUR CONTRACT SAYS YOU CAN, DOESN’T MEAN THAT IT IS ETHICAL OR EVEN GOOD BUSINESS! THE HUMANE THING TO DO WOULD BE TO REPAIR THE FURNACE AND PAY THE CONTRACTOR. IT’S THE MIDDLE OF JANUARY.
Great company ,Great people friendly service and easy to follow in calling to get repairs
This company is a JOKE. Do not buy a policy. They will dream up every excuse in the book NOT to pay your claim.
Ive had them for 3 years with no major problems. They’ve fixed everything in a somewhat timely manner the few times they have been out. Except my furnance. They have been to my house 5 times in a year to fix my furnance. I recently called in October to have them come out once again and the idiotic rep was arguing with me that they had already fixed my AC. I asked her if she had any idea that an AC blew cold air and a furnance was meant to heat. I shouldve known when she verified my address as OMUM, NORTHEAST and not Nebraska. I eventually talked to a nice rep who was able to get a new company to come out and they waived my deductible. However, today is one of the coldest days ever with 30 below windchill and surprise surprise….its 59 degrees in my house. Someone is going to have a rough morning when they get me on the line.
This company has to be the worst joke ever. Our first A/C claim took almost a month to resolve. After 3 vendors from HWA and 2 that I had to pay from my pocket, they finally decided to fix it. Now, my heater is not working and they are giving me another run around. This company’s customer service is extremely poor, service timeliness is even worse. Repair/Replacement Service is great (if they ever decide to proceed with the claim). Overall Rating: Is there anything lower than a Zero???
I worked at HWOA some years ago briefly. I could never understand why they would neogeoate rates with contractors, agree on payment terms and then change their mind. I asked one day what we even go through the hassle of the contractor agreement if we are not going to stick to it. Answer; there are plenty of other contractors out there we will get more. I often wondered if this place could pay their bills. They lacked a business plan and standard operating procedures to make billing smooth process. The quality of contractors used is poor. The quality contractors won’t work for HWOA rates. The turnover is high and the culture there is bizarre. I felt like I was becoming more stupid every day I was there. Workers are treated and spoken to very rude and at times very unethical with no means to report any unjustice. Am quite glad I don’t work there. Was a good learning experience for me of how not to do business.
I have been trying to get my gas dryer fixed since Nov 5th (today is Nov 11th). The technician they sent basically renewed all the interior parts and it still will not run.
I am disabled and have not been able to do laundry for 7 days. I am paying this compnay $52.50 a month but they aren’t worth $2.50. When tech called for all the parts they should have opted to just replace the washer.
Never ever use this company!!!
Waiting for 5 days and my dryer still is not fixed. When I told them the company they assigned is not competent their response was I just would have to wait until they get around to repairing it. I will NOT renew my contract with HWA. They could care less about their customers
This company does everything they can to get out of paying a claim. I had a water leak under a slab. The plumber wanted to cut the pipe at both ends and place a PVC pipe inside and hook up both ends. A very reasonable solution. I even dug it up for them outside. HWA refused to pay for it. Said there was no more than 6 feet leaking and if I had to jackhammer out the floor (at my expense) and prepare the pipe for repair, they would pay a plumber to cut out the bad section and replace the section that was leaking. They offered to pay for 6 feet of pipe and connections to splice pipe together. Nevermind that their “solution” would have cost thousands of dollars (mine) to jackhammer out the floor, dig up the pipe, and then put everything back, when there was a simple easy solution costing no more than a few humdred dollars. I offered to pay for all but 6 feet of the pipe if they would pay the plumber to pull the new pipe and hook it up at both ends. They said no way! DO NOT USE THIS COMPANY!
The absolute worse warranty company I have had the misfortune to deal with. Customer service is rude the policy has more exclusions than coverage. WASTE OF MONEY!!! DO NOT BUY!!!
A not very usefulpeace of mind warranty. It would be better to save the buyer or seller’s money.
We recently purchased a home warranty on a house and tried to file a claim this week.
The sellers kept the heat on up to the time they didn’t need it in the spring. When we had a home inspection this summer the heat was functioning. Since moving in this fall we noticed a leak near one of our radiators but have not turned on the heat yet.
When we called the number for home warranty, we were that told because we haven’t used the heat it wouldn’t be covered. It is hard to decipher from the exclusions under which conditions they will actually extend coverage.
Please save yourself or the sellers the cost of this coverage. I would not use them again and am in the process of trying to have it canceled. I would rather return the cost of this policy to the seller who purchased the policy than contribute to their profit margin.
Tom Harlow, Greeneville, TN
Contractors be leery,
Due to the economy even good contactors are turning to Warranty Companies to help keep work flow going. This company pays 60-90 days out on the first invoice. Some invoices they forget to pay or only pay half the claim making the contractor enforce property liens on TX home owners for nonpayment. Yes this is unfair to Home Owners because they pay their premiums. After all they are an insurance company and the ultimate responsibility of the payment for duties preformed still falls back on the Home Owner. They will ask for Recalls for Free on other contractors work ethics. Why they take the Home owners money and refuse to pay for work is beyond explanation. We’re all struggling out here why make it any harder?
Home owners be leery,
This company will call for 2nd opinion when mechanical failure is evident. Why? They don’t want to pay to have it fixed. The second opinion company’s non coverage is always higher, becaue this warranty company pays them less.
Non Coverage items, is it a scam? Most cases no. Some Home Warranty companies cover non coverage and should. Example, disposal for equipment- washing/ dryer/dish/ AC/ heaters. Materials like oil, lubricants, Freon, recovery of these costs and it is not free to dispose of. This company also orders and buys all their own parts for replacement except for Motors. So if the contractor is telling you he is waiting on the Warranty company please believe them, it would be quicker and more cost efficient if the contractor could supply the equipment but, under contract they cannot.
Also, who wants to be greeted by someone who acts like you are wasting their time by calling in a claim? Why should you hold up to 45 minutes for a claim status? What happen to customer service?
There are good warranty companies and some new ones located in Texas that truly know the Texas Weather, Do your home work. Save money and don’t always blame the contractor. Would you want to do his job, could you do his job?
Be safe always use a contractor not your neighbors brothers uncle who knows a little and whom you might save an extra 50 bucks. If your house burnt as a result of the neighbors uncles brother, who has deeper pockets the contractor with insurance or the bubba?
Good luck if you stay with this company.
This is a scam.
We called about a broken washing machine, but they claimed the motor takes longer to break than we had the policy, and therefore it is a pre-existing condition.
They are totally worthless.
The Vendor exceeded my expectations. William, the technician was very professional and knowledgeable. If I needed a/c service again, I would use HWA’s Vendor.
Our A/C was not working. It took 3 contractors and 2 weeks They does not know how to work on the type of unit we have -”a carrier” HWA made up all sorts of excuses so they would not have to fix it. We had to pay for the repairs out of pocket. Their contractors are individually owned company, the owner is the technician. Finally HWA said because we replaced the battery in the termostat it voids our contract with them, which is nowhere written in our contract. I am wondering if company is a scam…
This warranty is worthless.
Buyers dont let sellers suck you into the false security of a home warranty through this company.
It is better to get the extra thousand off of the sale price.
We got the best “coverage” possible but for each of the claims we made, we received every excuse for NOT covering the appliance.
I would NEVER waste my time or money again.
I have not had to use the home warranty company often since i got them 2 years ago but the three times that i have, i have not been pleased. The worst experience was with my a/c unit. They sent the a/c company out four times to my home all for the same problem, which is an inconvenience…each time i honestly beleive it was to try to avoid fixing the problem. There was a leak in my system and they said it was due to lack of maintenance…i had only been in my home for 2 years, so the lack of maintenance, which i do not believe is that case, would not have been due to my fault. I personally was not pleased with any aspects of this company and have cancelled my policy with them. I have had positive experiences with another home warranty company and will go back to them or search for a new provider who will do what i paid them to do.
I would have to rate this Co as the worst I’ve ever dealt with. After reading these reviews about BBB rating NT which is an F I’m so mad at myself for not looking into this. I’ve filed a complaint with the BBB and plan on filing suit against them for breach on contract. In our contract it states that in an emergency they would send someone out. An emergency is classified as being 104 degrees or higher outside and on Sunday when we had our AC break it was 104 by 11 A.M. and reached 110. They didn’t get a tech to our home until Monday after 6pm and then he informed us he couldn’t get the part and get it fixed until Wed late afternoon or early evening. So therefore we’ve been staying in a hotel for what will be 3 mights at $70 a night, have a missed day of work and pay on top of the deductible we have to pay out to HWA. So add all those charges up and we’re not at about $500 out of pocket. I couldn’t have had a tech out on Sunday to fix this problem out of pocket for $300, so in my eyes whats the point of having this Co handle anything for me. They offered to pay a buy out today, 2 days in to my issues after 5 calls for the cost or the repairs but I would have come out of pocket anyway and then wouldn’t get my money back for 2 to 3 weeks. I wouldn’t recommend anyone using their service as they are cheap on their pay outs and cheap in paying there contractors. From what I’m told that’s the reason you get terrible slow service. For all of you out there that are mad and wish someone would file suit against HWA, we are going to do it. I feel like they don’t care and as long as they get their money who cares about the customer. That’s bad business and someone had to take action against them.
Our garage door would not open and we were trapped and unable to get to work. The tech got it working and we were able to get to work although it was late but understandable.