Home Warranty Of America
Home Warranty Plan Details and Reviews for Home Warranty Of America
Premium: $405
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 128 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 128 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: [6] 5 4 3 2 1 » Show All
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My garage door wasnt working (the motor was running but the door wouldnt open). I placed a service request online, within 1 day a local garage company came and repaired the door (it was an expensive service fee $75 but it would have cost me 175 to fix it according to the service company).
HWA was very quick to respond and friendly when they did a follow-up to ensure i was satisfied with the work.
i use to do work for this company as a contractor. it was a horrible experience every time i had to call these people. they are rude to the contractors and want us to do the cheapest work possible. walk in your home with our head down and not to say anything and keep on moving. if we void your claim its because they make us do it or they force it upon you. they literally scold us contractors on the phone. you say the slightest thing wrong and they want to make your life miserable. this company is a scam ! watch out home owners BEWARE ! BEWARE OF THIS COMPANY !
Do not purchase this warrenty. They sent a dishonest company to repair air conditioning unit. We got a secnd opinion on our air conditioning unit and the company that HWA sent lied and never even opened up our unit in the attic, where they said the problem was. A complaint was filed with HWA and they wanted us to pay another service fee to get a third opinion about the problem, because it was “my word against the first tecnicians that that is what he said”. Ridiculous, What a waste of money this warrenty was!!!!!!!
I just finished reading all 124 reviews of HWA and it occurred to me that people only report problems. Well, I didn’t have any problems with my claim to HWA. The duct work for my A/C that runs in the crawl space under my house just fell apart after 15 years of use. I reported it to HWA on the website, late Saturday afternoon, and they had an HVAC contracter contact me the following Monday morning. He’ll be here tomorrow to repair it. Once I got off of the phone with Linda of HWA, I received an immediate email with my claim number and all the information about the contractor who will be doing the repairs.
It’s simple– quality contractors won’t work for them; those that do take the service fee after doing virtually nothing; and the HWA people disappear when the heat (ie, repeated requests for service or adjustments) is on.
Our central air didn’t work in the home we just purchased. They sent a person who missed the first appointment and showed up the next day an hour and a half late because he wasn’t from the area and couldn’t find my home. When he inspected everything he determined that he had fixed it because a flu on the filter had been closed and he had opened it and everything was fine. Interestingly, he had no tools. He borrowed a screwdriver.
We paid him 50 dollars and waited for the air conditioner to do its job. It did nothing except blow hot air. When I looked at the repair, all the technician had done was turn a screw on the filter assembly which wasn’t to any flu, it was the door to the filter which had since simply fallen to the floor since he turned the screw and released it. Some fix.
I complained and a new company was enlisted– HWA said, “yeah we’ve had complaints about that other company– we’ll put them on the do not use list.” You’ve had complaints? How many does it take before they go on “Do Not Use?”
The second company found the place, looked at the inside unit and the outside compressor and without opening anything (he did hose down the compressor) determined that the compressor didn’t have good air flow because it was just under the porch (a tall, open porch.) His solution– he advised me to cut a hole in the porch!
He took $100 and left.
So, $150 spent on what should have been a $100 deductible.
HWA then said since the second guy said the porch was the problem, it was a pre-existing condition and there was nothing they could do.
I called them back and asked if I could cancel the policy– sure, pro-rated– just fax or email a request. I did, that was a month ago, nothing.
I tried to involve the agent, who had been a very, very good agent. She seemed to be shocked there was a problem and promised to call her contact there. Suddenly, her contact wasn’t taking her calls. Finally, there was a discussion, and the agent said HWA would call me to follow up.
Nothing.
We called a real contractor on our own; the problem was bad coils and an underpowered compressor; a day later we had a new system which of course we had to pay for.
The contractor laughed at the other contractor’s “fixes”. They also took an hour to do their initial diagnosis, as opposed to the 5 minute quickies by the HWA “APPROVED” CONTRACTORS. Oh, and they brought real diagnostics, coolant, everything necessary. The didn;t borrow any tools.
Well, you get what you pay for… maybe $405 bucks for a warranty isn’t a lot and the only way to make that business work is to not satisfy any claims at all.
Whatever you do; make sure your home warranty company is not Home Warranty of America.
Terrible company..always an excuse! DO NOT PURCHASE THEIR PRODUCT!!
I wish I would have read this before I listened to my realtor. This company is a scam! I used AHS for years and had no problems but I took the advice of a professional and find myself fighting to get my 485 dollars refunded. Liz is the only person who answers the phone for any inquiry. I asked if she and her husband owned this business because no other person answers. I purchased my coverage today; contract states it is effective right away so I called because I notice my thermostat was not the same as my temp setting….Liz told me she could not send any one out because this was a preexisting problem. Now she can read minds too. I asked for a full refund so that I could go back to AHS and she state I needed to write a letter in to the company….People don’t deal with these crooks!! I am so disappointed; I feel mugged! Next stop is the BBB to report these scammers.
I use to do work for this warranty company as a pool contractor. I stopped working for this company because they do everything possible to not cover things for the home owner. Then when they do cover things they will not pay. I have placed liens on the propertys i did work for. DONT DO BUSINESS WITH THESE LEGAL SCAM ARTIST. BAD BAD BAD!!!!! I wish there could be a negitive number. I am in Houston TX
I filed a claim with them regarding a roof leak. They gave me nothing but a run around. The contractor they sent failed to return calls; fax docs to the warranty company or the warranty company claimed they never got them. I had to follow up with the warranty company and the contractor several times. Meanwhile dealing with rain coming into my living room and doing damage to my ceiling.
Finally – They denied my claim saying they only cover leaks due to things like nail pops. I asked what category my issue fell under, first told “missing/broken shingles”. I said the shingles are not missing nor are there any broken shingles. To which they then claimed that it was under “wood and underlayment”.
No matter what they weren’t going to cover it; though if you read the report from the roofers and the contract I have from the warranty company showing what is included/excluded, I still believe it should have fallen under the warranty.
If they can find a way to not repair they will. They didn’t repair dishwasher because they said it was from rust or corrosion. The serviceman said it was the motor burned out, they said that’s the same as rust/corrosion. The air conditioner went out and they said they couldn’t repair because it was installed improperly. I think it’s still the original air conditioner from 1960. They said it was a bad fan bearing in the air conditioner blower, I took the fan assembly out and it was a belt. I went down to O’reilly Automotive and got one and put it in, took about an hour.
If they can find a way to get out of repairing they will. My dishwasher quit and they said it was from rust and corrision and it was within the initial 30 days. The serviceman had said the motor burned out. They said that came under the rust/corrosion. The air conditioner quit and they said it was installed improperly. I think it’s the original air conditioner from 1960. The seviceman said it was the fan blower bearings in the air conditioner. I took the blower out and found it was just the belt. I took the belt down to O’reilly Automotive and got a new belt.I haven’t had any other problems but I found a different home warranty company.
First of all, it’s 75 bucks each time they come out now… higher than anyone else from what I’ve seen. They completely denied my claim without even explaining why… TERRIBLE. Run as fast as you can.
I’ve had two experiences with them on my A/C system – both times the tech came out in a reasonable amount of time and fixed my problem. HWA then called back to ensure that I was satisfied – I was. I filed my claim online and was completely satisfied.
Purchased home warranty at closing in June 2009 called today to make a claim against 2 appliances that aren”t properly working my ice-maker and the bottom oven of my double oven to be specific… spoke with rep and told me that my items would definetly be covered he obatained the model and serial numbers and informed me that a 65.00 fee would apply for each appliance I said fine… he comes back within minutes and states that my ice-maker would not be covered but my oven would be and I said but you just stated that I was covered on both he said no just the oven I became irritated and asked to speak with a supervisor after being on hold for a while a hung up and called back only to get someone else that inormed me after getting my contract number that the notes revealed that neither were covered according to the previous reps notes again I requested a supervisor and when she came on the line she stated that the Rep was new and that he needed more coaching but she would b happy to review our call previously recorded and call me back to have an “INTELLIGENT CONVERSATION” wow!!! I agreed to a call back which came 7 hours later which she stated that she was sorry for the reps lack of knowledge him being so new but she would be sure to coach him on his mistakes so this would never happen again but as it stood he was correct no coverage could be offered for repair nor replacement (mind you my warranty is good through July 12,2010) but as a courtesy she would be willing to allow a tech to come to my home (not for free for a 65.00 charge) and at their discretion decide whether to repair or replace the 65.00 is non refundable but more than likely they won’t have to be responsible for my appliances!!! I told her are you kidding you already have 470.00 of my money and I am supposed to give you 65.00 more dollars with no guarantee that you will take care of my appliances? I then told her shame on you and the company you represent taking people’s hard earned money and not following through on your contracts and trying to find loop holes to get out of coverage you”re a bunch of scammers!!! she said sorry you feel that way I was so disgusted that I hung up on her …
PLEASE DO NOT PURCHASE THIS HOME WARRANTY FOR YOUR OWN SAKE IT’S A SCAM YOU HAVE NO REAL PROTECTION JUST ANOTHER COMPANY ON THE TAKE AND REALTORS NEED TO STOP RECOMMENDING THEM TO THEIR CLIENTS BECAUSE THEY DO NOTHING FOR THE HOMEOWNER BUT TAKE THEIR MONEY AND LEAVE THEM HOLDING THE BAG IF THEY HAVE A CLAIM BEEEEEEEEEEEEEEEEWARE!!!!!!
These folks seem to have a deny deny deny attitude/policy…sincerely. We purchased as much coverage as we could(thinking we wanted the best coverage we could buy)…and find the lack of service, more than occasional rudeness, excuses for denial of coverage, insistence on “second opinions” at our cost when the vendor they send out initially comes up with a determination in favor of coverage, is inexcusable.
Believe it or not it took them three tries, two plus months, and rather intense follow-up on our part to get us a check when we had to have our kitchen faucet replaced (somehow our address was “changed” in their system – first to the wrong city, then to the wrong zip code). Despite the fact that two vendors came up with the same assessment, they have denied the claim for replacement of a garage door hinge (they claim the part the garage door “hinges” on is actually an “arm”…and, refuse to put this in writing for us – said they had…and I quote: “no way to do that”. We have really tried to be understanding and fair about our requests, but could never recommend this company…How disappointing.
My ac unit was leaking. They stopped the leak, but broke something under the bathroom sink which is now leaking water. The repairman is attempting to repair the leak for the 2nd time. I have a feeling I will have to call a plumber to fix this leak. I will not continue w/ the home warranty. Wait time on the phone is 15 minutes or longer.
They sent out techs who have been dishonest in their assessments. One said he came over and knocked on my house and I turned him away and then asked if I had to pay the deductible – now why would anyone do that if you need your heating checked?? Not to mention when I called HWA at 11:30 the rep said she spoke to the tech and he would be over in 20 mins…doesn’t make sense. HWA seems to only take in and consider what the vendors say and do, regardless of what might be true or not. Oh yes, they don’t call you back or follow up when they say they will, or when they should. Stay away from them!!
This is a scam. This company has failed to approve any claim we have made with general statements like “Lack of Maintenance”, “Incorrectly Installed”, etc… I have not lived in this house for more than 9 months. THIS IS A SCAM. DO NOT USE HWA!!!!
Both of my heat exchangers are cracked, and the furnaces have been condemned for almost a month, in the winter in Oklahoma.
I’ve had the same bad experience with Brenda, and the same run around.
Home Warranty of America has denied my claim.
Today, I filed a claim with the Oklahoma Insurance Department concerning HWA.
What a scam! Is HWA a Ponzi scheme?
We have several properties and for the last 2, we chose HWA Home Warranty at the realtor’s recomendation. They sent the most incompetent contractors and I found out from them, it’s because they pay peanuts so they send their rookies to work on it and if it’s too hard for them to fix, they just take your $50 and tell you to have HWA send a different trade. For example, we had a home heater issue, they said it was a water heater issue, the water heater guy comes out and says it’s a home heater issue. The other problem is these are low dollar calls for the contractor, meaning low priority calls, so we wasted 4-5 hours with each vendor waiting for them to get there. How many days can you afford to take off work to wait for a guy that will take $50 and not do anything.
So we are out $320 for the policy which we just cancelled, we are out $50 to a hvac company that can’t fix a heater and we are out $420 that we paid a guy that was recomended to fix it. After a lot of calls, I finally got them to agree to give us our $50 back and they explained all the money they will deduct from the $320 we paid them including some bogus $30 fee and prorated, blah, blah. I said fine, setup an arbitration hearing per the agreement, not because I care, but because it will cost them time and money to do it.
We have had great sucess with American Home Shield on 2 other properties we have. The contractors came on time, fixed the problem and it was an overall good experience.
We had Old Republic at our vacation home, another bad one. Guy came out to fix the problem, took his $50, told me he can fix it for $185 because he’s not sure that plumbing fixture leaks are really covered. I went and got the gasket from the hardware store for $2, put in myself in 10 minutes and leak fixed, heck, if I knew, I would have saved $50.
Watch out for this company. They will give you a run around. They sent a repairman to my home to repair my cook top in November of 2009. I waited months for “parts” no one ever called to follow up, my stove still is not repaired!!!!! I have been without the use of my stove for months!!! This is just not acceptable. They are the worst company to deal with.
This is a VERY poor company for Customer Service and approving a claim. VERY poor company. I strongly suggest you DO NOT use this company. Very bad experinces.
I have had Soooo many bad experiences with this company, not sure where to start. The customer service department is horrible. I have been filling claims on the same hvac unit for 3 years (5 service calls). Each repair contractor who answers my service call tells me and HWA that the unit needs replacing, and each time HWA only approves a repair not a replacement. Houston can have 105 degree summers with humidity that kicks that number up another 10 degrees. One friday afternoon the unit stops working; called HWA to file a claim and was told I would have to wait until Monday because it was too late to send someone out. I explained that I have a 3mo old baby in the home and needed the air. I was put on hold. The rep returns to let me know that she went on the internet to read the weather report forcasted for houston that weekend, and that the heat is not going to be so bad and that I can wait and if I cant wait then I needed to go to a library or visit a friend for air conditioning. Bad, Bad, Bad, Bad, Bad, Bad company
they are a poor company and they must be crooked and i am looking for a class action against them if anyone is interested. I had a blower motor go out at the home i just purchased. They had some contractor come out that claimed i had 100% blockage in my coil. At the time i had 2 certified ac techs at my house doing some other work for me and they were laughing at the diagnosis so hard it was funny. The unit had airflow so the coil was not blocked. The coil was not visible without removal of some sheet metal =which was not done. How did their service person know it was blocked. The service contractor was really more interested in selling me a new unit than anything else. Really a joke of a scammer that Brenda from the insurance
*REALTORS* STOP RECOMMENDING THIS COMPANY JUST SO YOU CAN SELL A HOUSE! Our furnace went out a week ago. We have two sick kids, one with chronic bronchitis. We called HWA and they contacted a contractor to come out. He did, the next day. He told us that he would recommend a replacement part to HWA and it shouldn’t be long. The contractor was great. The owner of the company has been trying to help us. HWA is a nightmare! First, Brenda, couldn’t tell me why the claim was denied. When I told her I wanted a quote from my warranty that describes why, she quickly put me on hold while she came up with something. The excuse she came up with was not at all applicable to us. I shot that down only to be put on hold again. She came back and told us that our claim would be approved. She was going to check rates and get back to me. When she called back, she told me that they were going to “buy out” our claim. They would issue a check for the full amount quoted for the repair, but we wouldn’t get the check for 4-6 weeks. I called the furnace company to verify the amount and they were upset as well. They had worked very hard to find the part for our old furnace expecting to get paid to fix it. Now, they don’t get a thing, we still have no heat and we have to pay up front to fix this thing ourselves and hope that they are actually sending a check. The real kicker is that the contractor took the part with him and says he can’t return it to us without authorization for HWA. So, we can’t even have anyone else look at it until they do their jobs. NOTE TO BRENDA AT HWA: JUST BECAUSE YOUR CONTRACT SAYS YOU CAN, DOESN’T MEAN THAT IT IS ETHICAL OR EVEN GOOD BUSINESS! THE HUMANE THING TO DO WOULD BE TO REPAIR THE FURNACE AND PAY THE CONTRACTOR. IT’S THE MIDDLE OF JANUARY.