Home Warranty Of America
Home Warranty Plan Details and Reviews for Home Warranty Of America
Premium: $405
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 129 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 129 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 6 5 4 3 2 [1] Show All
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Complete ripoff, not a 24hr service company, they falsify information, someone needs to get together and sue these guys, and put them out of business.
This company has refused to deal with an issue covered under my policy after several weeks of attempting to have them take care of what I paid for in the warranty. The miscommunication between the customer service reps and the vendors is the worst I have seen as a realtor. After weeks of calling to have a repair made, I have yet to have (after speaking with 5 customer service claims reps, attempted contact with a supervisor, and contact with one sales rep) anyone respond with a consistent answer. Every attempt to have the issue resolved has been chaotic, bad information has been given to me (vendors who do not perform the work I need and/or vendors who no longer wish to be involved with the company), incorrect information given to vendor(s), and have yet to have anyone make a decision or contact me to keep me informed with what is going on. I have been unsuccessful today to even make contact with a rep as their message continues to report they are experiencing heavier call volume than normal. I also requested assistance from a supervisor but this has resulted in nothing but me getting her voice recording stating she will be out of the office April 23 through 25 and will return her calls on April the 25th – today is May 6th. She obviously hasn’t even bothered to attend to her voice mail. Through this ordeal, I have spoken with several vendors at the suggestion of the company – all have had negative things to say about this warranty company even from their own standpoint. This is not a company to entrust your money or your home repairs to.
I am homeowner. Over the last year ( 2007), there have been at least three occassions when I have submitted a claim and did not get any response in 3-4 days. When I recontacted them, I was told to find a repairman/contractor and have the contractor bill them. And most contractors would not like to deal with HWA.
Do NOT buy HWA warranty.
This company scams contractors!! My company agreed to take a couple calls from Home Warranty of America last summer to perform air conditioning repairs. Being leary of home warranty companies and the way they try to scam homeowners or contractors, we tried to do everything “by the book.” The first claim was for a minor repair in April 2007. In July, we called because the claim wasn’t paid. We were told they never received an invoice and had “closed” the claim. I had personally both faxed AND mailed the invoice. We did finally receive payment in August 2007 but not as promptly as they claim on their website! Meanwhile, we had taken another claim in June 2007. This customer had a failed compressor still under manufacturer’s warranty. We faxed them a breakdown of charges for the labor and miscellaneous materials portion and received an authorization number to perform the work. The work was completed on June 27 and we received partial payment on August 27. PARTIAL PAYMENT of authorized charges! We have made numerous phone calls since, trying to get the payment they authorized. Today, on February 22, Patrick called and tried to tell me that our owner had entered into a negotiated settlement last July with Howard Pinto! She is floored since she did not do this and also because we didn’t even find out until August that we weren’t being paid the full amount! Their tactics are to delay, delay, delay until contractors finally get annoyed and quit trying to collect.
i recently became a vendor/contractor for them and here’s the deal. they do anything possible not to pay even lie. ive only done 2 service calls for them and its been a nightmare from minute one. they authorize the work and then when it comes time to pay they argue and lie. i finally had my fill when the “vendor manager” patrick tompson insisted i signed in the contract a lower price then what i billed. i demanded he fax me this because i knew it wasnt true, having the original in front of me. when he finally faxed this supposed contract it was obviously doctored. parts of it where not even in my hand writing. this company is a joke and im still waiting to be paid. ive never dealt anything like this in all my 15 years in the trades. no reputable tradesman would do work for a company like this. after 4 weeks and 2 jobs with them i no longer am a vendor. homeowners and vendors should be aware of the dishonest tactics and people they employ.
Do not buy an HWA policy. If you read the fine print, you will discover that there are so many HWA safeguards in the policy that they never have to fix anything. They claim that the condition was preexisting or is not covered. For example, my hot water heater broke and started leaking. They would not cover it because corrosion is not covered under the policy. How convenient for them! They are a fraud. Do not get sucked in.
They were fast and very polite!
Thank you HWA – You saved my New Year’s Eve dinner!
I had legitimate claim for service on my pool equipment..they took my deductible and then refused to repair it…but they didn’t even bother to call me. They left me hanging without an answer until I called them 2 weeks later (still waiting for their answer)…then they said they wouldn’t pay because it was “still under warranty” I sent them documentation showing it wasn’t..but they still would not pay to get it fixed. They are rip offs.
Company didn’t contact my client within the two hour time period when water heater broke down. Company refused to reimburse my client for a broken hot water heater after client replaced it. Many calls made to discuss case with no willingness to help. Would not reccommend.