Home Warranty Of America
Home Warranty Plan Details and Reviews for Home Warranty Of America
Premium: $405
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 14 … 11 10 9 8 7 6 5 4 3 [2] 1 » Show All
Signed up for this service at the recommendation of my realtor at the time of purchase of my house. A little over a year later my A/C unit started to not function properly. After contacting them they sent out a contractor.
I was called the next day to be informed that my claim was denied due to the A/C filter being dirty, which they claimed caused the coil to not work properly. The contractor was surprised at the denial and it seems that the company will do anything possible to dismiss a claim. Horrible service. I recommend anyone having problems with this company to contact the better business bureau and their local news “fact finding” team.
Problems with my dishwasher and refrigerator. I was a customer for 2 years. During the first year, no repairs were needed on my appliances. However, the second year, both appliances gave me problems. This warrancy company is awful.,,no follow through. I constantly had to speak with a manager over the services. They have horrible customer service. I had two different repair companies for both appliances. Repairmen came with the wrong items…replaced exaust fan lasted only one day. That repairman never returned to finish the repairs (could not figure out the problem)but lied and claimed he finished repairs on both dishwasher and refrigerator. Next repairman was just as bad as the first. The repairs went back and forth with HSA for more than 7 months and I am still having problems with both appliances. I have used other warranty companys (AHS) which I tranferred from because I disliked them also but, I hate to say, AHS was far better than HWA. HWA must go out of business.
I have had HWA since 2003. Their service as well as their vendors has been very good. Since 2003, they have replaced a board in my furnace, fan motor in furnace, motor in my clothes washer, and a hot water tank.Service has been prompt and I did have to make a few follow up calls because vendors were busy, but overall I am satisfied.
THE TEXAS ATTORNEY GENERAL SHOULD FILE A CLASS ACTION LAWSUIT. I AM FILING AGAINST THE PLUMER AND THE HWA WARRANTY COMPANY. 5/10/2009
HWA DENIED TWO CLAIMS AND I SPENT TOP DOLLAR AND GOT ALL EXTRAS WHEN I BOUGHT THE POLICY. THE FIRST WAS THE HEATER AND I HAVE A CLEAN BILL OF HEATH FROM THE HOME INSPECTOR AND HWA TOLD ME THAT THE INSPECTOR SHOULD HAVE KNOWN AOUT THE PROBLEM. THE HEATER WAS WORKING FINE AND PUT OUT THE PROPER AMOUNT OF HEAT. THE HEATER STOPPED WORKING AND I FILED A CLAIM AND THAT IS WHEN THE HWA DENIED IT, SAYING THE INSPECTOR EVEN THOUGH THE WROTE IT WAS WORKING FINE WHEN TESTED IT, SHOULD HAVE NONE WITH A CRISTAL BALL THAT IN THE FUTURE IT WOULD BREAK. I ASKED THEM TO SEND ME THE DENIAL IN THE MAIL AND HWA REFUSED. THE SECOND WAS WITH THE HOT WATER TANK. THE PLUMBER CAME OUT AND STATED THAT THE HOT WATER HEATER NEEDS TO E REPLACED BECAUSE IT IS LEAKING BUT AND I REPEAT BUT THE GFI TO THE HOTWATER TANK SHOW HAVE TRIPPED AND THE ELECTRICAL FAILED THERE FOR DENIED. I TOLD THE PLUMBER WHY DID HE SAY THAT BECAUSE HE IS NOT A LICENSE ELECTRICIAN AND HE SAID HE CAN WORK ON ELECTRICAL. THAT IS INCORRECT BECAUSE I CALLED THE CITY WHERE I LIVE AND FILED A REPORT IN THE CODE INFORCEMENT AGAINST HIM, AND POLICE MERREPORT FOR THREATING ME. I TOLD THE PLUMER TO GET THE F OFF MY PROPERTY AND I WILL SUE HIM AND HWA. HE TOLD ME GO AHEAD, I AM THE OWNER AND I HAVE 1 MILLION IN COVERAGE. I CALLED BACK TO HWA AND TOLD THEM THAT THE THIS GUY HAS NO OPION ON ELECTRICAL BECAUSE HE IS NOT LICENSEN IN THIS STATE FOR ELECTRICAL WORK. I TOLD HWA THAT I AM GOING TO HAVE A LICENSE ELECTRICAL CONTRACTOR TO ME HOUSE TO CHECK THE ELECTRICAL WORK. EVERYTHING WAS FINE AND EVERYTHING PASSED. I PAID $200.00 FOR A EMERGENCY CALL AND HAD HIM WRITE THE REPORT. NOW HWA IS STATING THE THE LEAKING IS CAUSED BY SETEMENT AND THERE IS NO SETEMENT OR RUST. THE LEAK IS COMMING FROM THE TOP AREA AND AROUNG THE HEATING ELEMENT. THE WATER LEAKED ON THE ELECTRICAL TRIPPED THE CIRCUIT AND THAT IS THE BOTTOM LINE. THE POLICY COST ME AROUND $800.00 FOR THE YEAR BECAUSE I ADDED UPGRADES, PERMITS, AND ETC. HWA WILL BE SUED FOR THIS AND THE HEATER THAT I WAS OUT OF POCKET $350.00 AND NOE THE HOT WATER TANK. I WILL SUE AND I WILL WIN. DO NOT UY HWA. THEY WILL DENY THE CLAIM. I HAVE NOTHING BUT TIME AND WILL FOLLOW THIS THROUGH.
I worked at a home warranty company few years ago and it was not the job for me. Not this company, it was AHS. Prices are always questioned for contractors becasue most of them are inflated. If you agree to a price stick to it if you really paid that amount send in your recipt and prove it. If people were honest. Bill in Dallas I would throw you out if you walked to my front door. You are a bottom feeder.
I knew it, there are insurance companies, Just collect preimum and forget the rest. Look at the big fellow “AIG”. This is a small company, what do you expect… Former customer.
Saying these guys SUCK! is still a compliment. They are scandalous on a whole different level. We just brought our house a few months ago, the warranty was included. Had to call in a claim a few weeks ago and have been at war every since. I use to work for a warranty company many years ago, and I have trained in electrical work in the military. I know exactly what they are doing. They should be brought up on criminal charges, not only in my case but also in several other cases that I have read from other customers. Anyone who gets a warranty from this company is in deep do-do.
Washing machine broke. Water would not drain. They sent out someone 3 times and denied the claim each time. MAKE SURE YOU REPORT YOUR COMPLAINTS TO YOUR STATES ATTORNEY GENERAL. I just feel bad for the retirees or people who don’t have alot of money that are getting ripped off by these guys.
Expect them to take their time. Have to follow up 3 times to get the technician to actually come out. Have a 2nd opinion on everything and get them to pay for only half what the repair costs. This is our 3rd claim and after 3 weeks of haggling again they are “washing thier hands” of the repair and sending a check for only have what the repair costs.
I was told that my coverage included pre-existing conditions by my realtor and the HWA salesperson. Not the case. My A/C stopped working due to a coroded evaporator coil. The unit is 6yrs old and the repair man said that was typically wear and tear of a builder-grade coil. I was told by the supervisor, Irene Sander, that the wear and tear did not occur during the coverage period. The contract says, “Coverage may apply to system ad component malfunctions which existed on the effective date of the contract if, at the time, the malfunction was unknown…” My A/C worked when the coverage began. So, the repair should have been covered. They denied the claim and the surpervisor said, “you haven’t had the coverage for the past five years, so the wear and tear is not covered”. That is not what the contract says. Don’t expect them to uphold their contract. It’s a useless piece of paper.
I don’t want to get into it, but all the bad comments are so true. This company is horrible. I have had issue after issue with them. My sister is a Realtor and she would recommend HWA to her clients until she kept hearing the same things over and over. Don’t buy it, its a waste of money.
ATTENTION ALL HOME OWNERS!!!! IF YOU WANT TOP OF THE LINE SVC & QUALITY WORK, PAY EXTRA AND HAVE A TRUE COMPANY SVC YOU!!!!!NOT A HOME WARRANTY CONTRACT, THATS YOUR PROBLEM!!!!! YOU WANT THE BEST, BUT YOU DONT WANT TO PAY FOR IT. A LITTLE INSIGHT FOR YOU, AS A VENDOR(US). WE GET PAID POORLY FROM ALL WARRANTY COMPANIES. THATS WHY YOU DONT GET FAST SVC, & QUALITY WORK. WHY AM I GOING TO PUT YOU FIRST, WHEN I HAVE A TRUE PAYING CUSTOMER ON MY LEFT. THATS WHY WE TELL YOU WE ARE BOOKED!. HALF THE TIME YOUR EQUIPMENT IS IN POOR CONDITION AND WAS NEVER TAKEN CARE OF, AND YOU WANT IT COVERED UNDER WARRANTY. I KNOW THIS, WE HANDLE THE A/C SIDE FOR HWA. I SEE SO MANY DIRTY & UNMAINTAINED UNITS. HALF THE CUSTOMERS CANT CHANGE THEIR FILTERS & WANT TO KNOW WHY THE MOTOR BURNED UP. (CUSTOMER) UHHH…WELL….UHHH IS IT COVERED!!!!!!(A/C TECH) UHHH…WELLL..NO!!!!! (CUSTOMER) THATS B/S…HWA SHOULD PAY!!!! AS A VENDOR W/HWA, I GIVE THEM POOR RATINGS. I DONT FEEL THEY CARE FOR THEIR CONTRACTORS OR CUSTOMERS!!!! AND WE HAVE BEEN W/THEM FOR YEARS!! WE GIVE THE CUSTOMER THE RED CARPET SVC, & GET PAID POORLY, AND SAD ENOUGH, THE CUSTOMER NEVER NOTICES THE GOOD SVC FROM US. AND YES WE ARE THE BEST, 6+ YEARS WORKING W/WARRANTY COMPANIES & NEVER ONE BBB COMPLAINT.
SORRY FOR THE RANT. BUT I THOUGHT I WOULD GIVE MY 2CENTS FROM THE CONTRACTOR SIDE. BUT A LITTLE TIP, YOU KNOW WHAT YOU ARE GETTING INTO WHEN YOU SIGN UP.(LOTS OF RED TAPE) BUT IF YOU WANT SHOTTY WORK, KEEP CALLING THE WARRANTY GUYS, THEY LOVE IT)
How can you expect good service and repair when HWA doesn’t do right by the companies that contract with them? They authorize us to do work, then won’t pay us what they authorized. Their excuse was the autho people made a mistake and shouldn’t have authorized it (not once, but several times). We were told to go back to the homeowner to get our money. The service company has a choice…either eat the cost of the repairs that were made or go back to the homeowner and say “HWA changed their mind, you owe us”. Dishonesty to the homeowners and to the companies who contract with them.
Had HWA come out to repair my toilet. The place was built in 1962. I think the toilet had been replaced sometime in the 1980′s. It started to run constantly. So we turned the valves off and didn’t use it. When the plumber came out he asked me where the original flap that goes inside the tank was. I told him I didn’t understand. He said that the flap in the tank was the problem. But since the original flap for that toilet was no longer available, the tank or the toilet would have to be replaced. HWA denied the claim, saying that the condition was pre-existing. That the flap was replaced and therefore the toilet never worked properly before I moved in, even though my home passed all the inspections with flying colours. Upset, we bought our own toilet from Lowe’s for $100 and it works fine. To think that HWA wouldn’t even spring for a new toilet is disappointing. On top of that, the plumber (who was sluggish in retrospect) offered to replaced our toilet for us for a bargain $300, which meant top of the line hardware. Sadly, I am still with HWA, and now I have a pipe leaking in my garage. The new plumber (who seems very thorough) said that the insurance will most likely not cover the repair because the pipes are corroded, and corrosion is not covered under the policy. Even though the HWA website says they protect anything, regardless of normal wear and tear. I find this to be BS.
My heater was broken, and they take more to one week to aprove the repair, becuase they don’t trust in the fisrt contractor to THEY SEND, so they wait for second opinion, my two dougthers, my wife and me frizer in the knigth for their falt.
I pay (paid) 800/year for this warranty with pool equipment as an extra fee. Called them because we were leaking DE from the filter in the pool. They took the filter apart and said that they couldn’t repair/replace the webs that had holes because “there was trash in the filter”. There was not trash in the filter, it was merely DE. When I called them they used the word “trash” like I was throwing trash in this pressure sensitive contraption. I was ready to void the warranty and ask for the remaining $ back. This is the WORST company – don’t waste your money.
Had the house four months with three service calls for my A/C. The A/C had a leak in the A-coil. They denied the claim citing lack of proper maintainance. When it was pointed out that I only had the house for four months they responded that they weren’t saying that I didn’t maintain it…. (coincidently their service company was willing to put in a whole new unit for just over $5K)
I could not agree more with the reviews I’ve read about HWA. I had low hot water pressure and a leak under my dishwasher so I called HWA. They sent a vendor out (who seemed reasonably well trained) and the first thing he did was take a pressure guage to my outside faucet. He then walked in and saw that I had almost no hot water pressure. After walking around some more he called HWA and then gave the phone to me so HWA could deny my claim because I had high incoming water pressure. He then offered to fix the high pressure for about $500 but he couldn’t explain to me why high incoming water pressure was causing low hot water pressure. After he collected his fee and left I called another plumber who came out and fixed the high incoming water pressure and leak for $130. He got a great laugh at the HWA vendor trying to say my low water pressure was caused by high incoming water pressure. The fact the vendor checked the water pressure before coming in showed he was just looking for ways to deny the claim from the start.
This whole home warranty business is a scam – they don’t want to pay and the vendors seem more interested in selling you work once the claim is denied.
Home Warranty of America is a scam. They denied my claim, first stating that there was a “pre-existing condition,” then changing their mind, and instead stating that the furnace was “not in proper working order.”
I have been doing some online research, and it appears this is their modus operandi. They collect premiums with no real intent of honoring the contract.
Beware! These guys are scam artists and good at it. They denied claim on my water heater. It was working when I moved in and they said it was broken from pre existing condition. I had home inspection and pictures of it working fine before moving in. But they said the home inspection was done two weeks before I moved in and I couldn’t prove it wasn’t leaking between then. Wow! I cancelled policy and am awaiting my money back.. I won’t hold my breath though… Run from HWA, Run! You need a lawyer to deal with them – the only thing they say is ‘no’ to claims…. I’m in if another lawsuit gets filed, these guys rubbed me the wrong way. My realtor recommended HWA. It makes me wonder if the realtors are getting kick back’s from HWA? You would think realtors deal with enough of this that they know the good ones from bad… I really suspect HWA throws a bone to realtors for mentioning them…
We had to have our furnace fixed in the middle of winter, it took 3 weeks of their repair people trying to fix it. Not because of a parts problem because of unqualified repair people. Second time we used them our water pressure regulator went out, they sent someone for an estimate, they thought the estimate was too high so sent another repair co., they thought it was too high so said they don’t cover water regulators. I faxed them a copy of our contract which showsthey do cover it so they decided they would cover it but would only cover $700.00 of the 1,200.00 estimate. We just took the money and used our own repair people. I never renewed with Home Warranty Co. after that.
Homeowner without heat from October 27, 2008 thru 11/20/08 with two small children. HWA sent three techicians, one said furnace junk, the next would not follow thru and not licensed, the third is trying to fix it now. Another vendor also refused to work because HWA never paid them for prior work.
Had a replacement of a motherboard done on my Lenox ac unit. Vendor came out and on time and determined the problem. I had to wait a week for the part but that was not their fault. When the part came in the vendor came right out and fixed the problem. They even called me to make sure the problem was solved.
I am pleased….
We purchased a home 2 months ago that had been sitting for two years. We don’t think the seller was honest with us about the condition of the home and are wiser now, but were persuaded to go ahead with the sale on the condition that the seller purchase a homeowners warranty. We were told by our realtor and the seller’s realtor that the warranty would cover anything that had been working properly when we bought the home and then broke within a year of purchase. WRONG! Don’t get sucked in. There are so many conditions and exceptions that give them excuses not to pay-that I’d be surprised if they actually ever cover repairs. As I said, we purchased the home 2 months ago and their reason for not covering our problem was that it was caused by a pre-existing condition. The repairman kept asking how long we had used the furnace–it’s Nov. so we had been using it for a few weeks with no problem–which we thought would qualify because it was working fine before. Moral of the story, if you have any concerns about a home, don’t expect a Homeowner’s warranty to be a safety net. After our experience and reading other’s bad experiences, I’m convinced it’s a scam. Unfortunately, we are partly to blame for not doing our homework better before agreeing to the deal. Don’t make the same mistake we did.