Home Warranty Of America
Home Warranty Plan Details and Reviews for Home Warranty Of America
Premium: $405
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 14 … 11 10 9 8 7 6 5 4 [3] 2 1 » Show All
My dishwasher wasn’t working properly. I called HWA and they had a vendor out to my house within an hour. The vendor gave me tips on how to keep the dishwasher clean and they had it up and running the same day.
Home Warranty of America is unethical & denies their own written contracts. My family’s safety is at risk with our furnace’s cracked heat exchanger. HWA denied their own contractor’s expert opinion that this 42 year old furnace must be replaced & is a life-threatening appliance. It worked fine when we received the warranty as is stated in our home inspection report yet the reps at HWA (near Chicago) say that it is Summertime & that we could not possibly have used the furnace enough to incur a malfunction. Then another rep – a manager, said that if our home inspector didn’t create a report that he removed the burners from the furnace to inpect them that the claim would be denied. HWA publishes that NO reports are required. It is clear that HWA is an unethical company with illegal practices. My realto purchased this warranty for us & has volunteered that neither she nor anyone else in her realty office will do business with HWA again. I will pursue legal action as well as add myself onto the long BBB claims list. I hope to be part of a class-action suit against HWA.
I have had this warranty for 1 year. I have had them come out 2 times. The first time was for the furnace. I received a huge electric bill and knew something was wrong. The tech came out and told me the heating element was out. The warranty company said it was pre-exsisting and I had to pay for the repair myself. The next month my electric bill was even higher. I called the tech and they told me their home bills run high and that was just the way it was. Come to find out the thermostat was out. It was turning the furnace on every 10 minutes – this is probably why the heating element burned out. I wrote HWA and told them this and requested reimbursement for the repairs. I was given 1/2 my money back.
Most recently I had a problem with the AC unit. The tech came out and said there was a leak in the unit in the attic. They never called the repair in. It took 3 phone calls to get them to do it. Then they told me about uncovered expenses for haul away, etc. Once I told them that I would haul away the stuff myself, they changed what the fees were for. The fees were going to cost almost $400! After getting the run around from HWA – I went to my neighbor who is an ac guy and asked him to look at the unit. He found the leak immediately in the OUTSIDE unit and repaired it in an hour. This was after I sat in TX’s 100 degree weather for over a week and a half!
After 2 calls both misdiagnosing problems and charging/trying to charge me for extra fees – I will not use this company again. Also, they assigned a contractor to me that didn’t even cover my area and I had to have them find someone else.
I have looked at reviews of several home warranty companies and I am not finding a company that seems worth the expense. It is sad that it is so hard to find a reputable company!
I recently purchased my home and my agent suggested Home Warranty of America. I reviewed this site before I purchased my warranty. I had a very good experience with my Air conditioning claim. The vendor was nice and on time(I know that is rare) and i paid my service fee and the ac replacement was covered. It was pretty easy.
My first year with HWA is almost finished. I have received the renewal papers and was seriously considering renewing my contract and even upgrading the coverage I wanted. However, I found out that each time you renew, your plan price increases by $20! You would think they’d want to keep your business and offer you lower rates for renewing!
HWA is very disappointing. My contract expires in 2 days and I am searching for a new one right now. I agree with all the folks that say we should file a class action law suit, because I agree and we would win. HWA has denied 2 A/C claims over the last several years. My house almost burned down a few months ago, becaue they contracted a vendor that did bad repair work on my dryer (3 visits and it kept overheating till I woke up in the middle of the night with it sparking and about to ignite because it would not shut off, then they call out a different vendor). I have an oven that is still broken and not repaired because they do not want to upset their vendor. The part for repair came in broken and now the vendor says they know nothing about it andf I have a malfunctioning oven. What ever happened to customer service and defending the paying customer. The vendor won’t even return my calls. It is very sad in this day and time that you receive such bad service from vendors, and warranty companies. Please run a reputable, honorable company, that’s all we ask as consumers. HWA chooses bad vendors, has horrible customer service, no follow through, “it’s in your contract”, normal wear and tear, really or is that what you tell the vendor to tell you so that we can contract them and pay their exhorbitant rate and you get off paying nothing. I have filed with the BBB against the vendor and HWA, and have a current complaint that is still up for review. Please some attorney out there, this is a viable case, there are a lot of us with valid issues against HWA and their contracts and vendors. Contact us, we’ll help.
Although this company met their contractual obligation to fix/repair parts of my A/C problem, the customer service was non existant. I called to request information on my claim three times and was never given an answer, nor were any of my calls returned. After being without A/C for 10 days, I gave up and called a repair service myself. My complaint is specifically based on their lack of customer service.
[...] 2008, Home Warranty of America started its GreenPlus program which provides option to choose energy saving appliances. The program [...]
Called HWA because my dishwasher and my clothes dryer both went out on the same night. They took down all my info and said they would have someone out asap. About 2 hours later I had a call from the appliance place that serviced the HWA contract. They told me that they could be out the following morning. 10:30am the next morning they arrived and first checked out the dishwasher… said that the main board had gone out. Would have to order the part. Next they checked the dryer and discovered that there was actually nothing wrong with the dryer but with the dryer duct. Ugghh Of course the dryer vent/duct is not covered because that is normal maintenance; however, the guy told me that since he was already there that he would go ahead and clean it out for 25.00. Told him to go ahead and clean it. Overall it cost me my co-pay for HWA of 60.00 and then an additional 25.00 for the duct cleaning. My Dishwasher part came in a few days later and was running great 5 days after the initial call to HWA…. as well as my dryer. Total cost 85.00 out of pocket. Part alone for my dishwasher was 250.00 (didn’t believe it when the guy told me… so I looked up the part myself and verified. WOW) So far so good with HWA.. very happy with what they have done.
I’m now going on my 4th night with no A/C and still no action from HWA!
Even after 6 calls from me and 4 from the service company, HWA can’t get off of high center and make a decision one way or the other! The service company and I have followed HWA’s instructions after each call, but then HWA changes how they are going to handle the situation. Unfortunately HWA just charged my credit card to renew the contract two weeks ago! I so won’t be renewing next year.
HWA was called to repair my air conditioner. They sent an un-licensed A/C company and the technician said the condensor was gone which was a common problem in Texas. He would order the part and repair it the next day. HWA called me to nform me that the condensor was damaged due to “an act of God” ligthening strike. They informed me the technician reported that was the problem for the failure. Interesting, the day our unit quit working, we had 5 days of sunny weather prior to the claim. The company sent out to make ther repairs filed a false report to prevent HWA from any liability, there were no visible signs of ligthening. The type of insurance is a scam. I am now trying to recover the amout of money had to pay a licensed A/C contractor to make the repair.
HWA sent THEIR contractor of choice, which I have found to be extremely credible, to check out my Air Conditioner that failed. When the 2 men came out they both agreed that the system was very old and shot and needed replacement. However when the contractor called HWA for authorization to replace the unit, HWA simply wanted to apply a bandaid (so to speak) on the unit rather than replace it, where I will continue to have problems with the system again and again until there would be nothing else to put a bandaid on. I find this HWA decision to be unreasonable and highly unacceptable. Therefore, HWA offerred me a claim buy-out of $1,023 in order for me to get it fixed myself or they were going to send out another contractor for a 2nd opinion. I opted for the buy-out since I can not go through this type of service from HWA again and again. Nor could I afford to take time off work to go through this again and still have a faulty Air Conditioner in these hot summer days. Also, I was told it will take 4 to 6 weeks to get the Buy-Out money. This was ALSO unacceptable. I needed the unit fixed properly and NOW !!! Hopefully I will not need this company again from now until 8/01/2009 when my current contract expires.
Believe me, if this is what I will have to go through with HWA every time I have a problem, it is NOT WORTH the Contract Cost of $510.00 a year for this extreme stress and aggrevation.
I have come to my witts end with Home Warrenty of America. I called yesterday regarding a problem with my ice maker, which I pay extra for coverage, and a burner on my stovetop. They sent the same company out to repair both and they were late a usual. I was told the repair company would be out to the house between 1:00pm and 3:00pm, but showed up at 3:30pm. The contractor did determined my stovetop needed repair and the ice maker must be replaced. He had a replacement icemaker with him, was on the telephone for 30 minutes, but could not get ahold of someone at HWA to approve the cost. He was able to speak with someone at HWA who approved the stovetop repair, but for a single burner and mine is a double burner. The contractor left without repairing or replacing anthing. I called HWA after he left and waited 35 minutes to speak with a representative. The representative called the contractor and was told a completely differnt version of the story than I was. Par for the course with HWA. I guess I will end up wasting a few more afternoons until my appliances are finally fixed.
My A/C went out we called and customer service was average. They sent a company out they we paid $ 75 service fee. The company explained the problem and told us to see the cord they would have to tear the wall down but the coould cut and reroute the wire withooout the expense. AHW said they would not cover it because they could not tell if it was wear and tear without seeing the end of the cord. They said if it was we must pay for the wall to be repaired. This was not an options if there is way to fix the problem without going through the wall we would opt for that solution. We asked for a second opinion because the company appeared to be working unethically with the A/C company. Well, the secound opinion seemed more detailed and listed additional problems which they fixed on but we still came out of $1000. Needless, to say I’m on this site looking for another company
I appreciate the disclaimer the company wrote at the beginning of the comments. I just did check with BBB about them. Their rating is NT which is below F. I am currently having a problem with my d/w. It is a Bosch so I gave them tha model # so they could send a person who could work on it. A tech came within 2 days (good). He diagnosed the problem and said that one of the pumps in the unit was out and would need to be ordered. Fine. On June 15 the service company called to say that the pump I needed was backordered and would arrive at their office on June 24 and they would be calling to set up an appointment to install it. On June 16 HWA called me to say that the first company they called (the one who called to say the part would be in on June 24) did not service Bosch appliances and another service provider would be taking care of my claim. The “other” vendor came this morning and diagnosed the same problem, however he stated that there was another pump that had some small seeds in it and should be cleaned (which is not covered by HWA). He was going to order the pump I needed. About 2 hours ago HWA called me to say that they were NOT going to honor my claim because the issue was a maintenance problem, not “normal wear & tear”. The pump that went out had no debris, and does not do the same function as the other one. Now I will need to get a Bosch service rep to write an “expert” opinion, if they will, and dispute the claim with HWA. Thank goodness it’s not my AC!
My contract will expire the middle of July and I will not be renewing it. There are companies in the DFW area who offer a similar service and I will be looking into that.
On my 1st contact with this company, they said I needed to pay 2 service calls since they could not find someone to work on the garbage disposal as well as a few minor plumbing issues. Amazing.
The contractor rescheduled my appointment two times and then never showed.
I called this company and waited on the phone probably about 45 minutes over about 5 phone calls.
Not sure they get much worse.
From my experience Home Warranty of America is a scam. I believe that all of the home warranty companies are scams. They willingly take your money but when it come time for them to fulfill their contract they will find excuses not to make any repairs. I have home warranty of america and when my garage door opener stopped working the contractor they sent just took a look at the opener and said that it was caused by a power surge and it was not covered. The contractor then tried to sell me an overpriced garage door opener and a whole house surge protector which would cost several hundred dollars. I went to Lowe’s, purchased a garage door opener, and installed it myself. I could have saved the $65.00 service call fee and the cost of the warranty.
Hello, We purchased our 20 year old home in 2007 and are now experiencing many of the original appliances/maintenance items ending their lifespan. Our 22 year old a/c died about two weeks ago and they are only going to cover $935 of the repair because they can fix the a/c and pair new technology with old technology (fan outside). Well, our bills have been astronomical since moving here ($1K for the months of Dec., Jan., and Feb.) and having them only replace the a/c will make our bills even higher. I thought I could count on them for more of the “cash out” for our unit, but I guess not, so we’re going to take the $935 and apply it to a wonderful 21 SEER unit for our home. Since moving here, we have called them to fix our dishwasher, garage doors (x2), electric stove, cooling/heating unit (x2), and most recently sump pump. With a bill of $450 per year and $100 per occurance, I guess we’re ahead of the 8 ball, but with all of the hassles, I wouldn’t refer anyone to do business with them. We have 3 months more within our contract and we’ll be shopping around for another company at the end! In the meantime, I guess we can wait for other things to break down and get them to give us cash outs so we can replace our appliances with newer technology. Shop around and get a better warranty for your home!
On 5/28/09, I report a claim with HWA, indicating several issue with my home: the kitchen drain was clogged, 2. the shower draining was clogged, 3. the shower faucet din’t have hot water. On 5/30/09, when the HWA contractor showed up, The contractor say that to fix the hot water issue, it needs repiping and would cost $7000.00. Moreover, they won’t fix the drainage for both kitchen and the shower because I never reported to HWA when I file the claim. In order for the contractor to fix the drainage, they want me to pay them additional fee.
I believe this is a scam: HWA want consumer to pay additional service fee by ommiting several detail (such as the draining issue) when consumer file the claim.
Contracxtor is very good that they sent to my home. Frost Appliance
I purchased a policy with my new house in January, now it’s May and my AC has stopped working properly. They send out a guy who instantly starts trying to sell me new duct work, new insulation and never actually does anything but hook up some gauages. Based on his report they say the AC wasn’t working properly when we moved in. I have documented proof from an inspection that it was fine and they are still denying the claim. On top of that they advertise that they cover unknown preexisting conditions. My next step is to contact the Texas Real Estate Commission and BBB. I urge all others in Texas to do the same. Organizations like this should be shut down. If they were perhaps we could get honest companies with ethical business practices to choose from.
Signed up for this service at the recommendation of my realtor at the time of purchase of my house. A little over a year later my A/C unit started to not function properly. After contacting them they sent out a contractor.
I was called the next day to be informed that my claim was denied due to the A/C filter being dirty, which they claimed caused the coil to not work properly. The contractor was surprised at the denial and it seems that the company will do anything possible to dismiss a claim. Horrible service. I recommend anyone having problems with this company to contact the better business bureau and their local news “fact finding” team.
Problems with my dishwasher and refrigerator. I was a customer for 2 years. During the first year, no repairs were needed on my appliances. However, the second year, both appliances gave me problems. This warrancy company is awful.,,no follow through. I constantly had to speak with a manager over the services. They have horrible customer service. I had two different repair companies for both appliances. Repairmen came with the wrong items…replaced exaust fan lasted only one day. That repairman never returned to finish the repairs (could not figure out the problem)but lied and claimed he finished repairs on both dishwasher and refrigerator. Next repairman was just as bad as the first. The repairs went back and forth with HSA for more than 7 months and I am still having problems with both appliances. I have used other warranty companys (AHS) which I tranferred from because I disliked them also but, I hate to say, AHS was far better than HWA. HWA must go out of business.
I have had HWA since 2003. Their service as well as their vendors has been very good. Since 2003, they have replaced a board in my furnace, fan motor in furnace, motor in my clothes washer, and a hot water tank.Service has been prompt and I did have to make a few follow up calls because vendors were busy, but overall I am satisfied.
THE TEXAS ATTORNEY GENERAL SHOULD FILE A CLASS ACTION LAWSUIT. I AM FILING AGAINST THE PLUMER AND THE HWA WARRANTY COMPANY. 5/10/2009