Home Warranty Of America
Home Warranty Plan Details and Reviews for Home Warranty Of America
Premium: $405
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Deductible: $50
Effective: 30 days after enrollment
Web: hwahomewarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 129 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 129 Rate this Company!
Coverage Area: USA - All States
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: « 6 5 4 [3] 2 1 » Show All
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HWA sent THEIR contractor of choice, which I have found to be extremely credible, to check out my Air Conditioner that failed. When the 2 men came out they both agreed that the system was very old and shot and needed replacement. However when the contractor called HWA for authorization to replace the unit, HWA simply wanted to apply a bandaid (so to speak) on the unit rather than replace it, where I will continue to have problems with the system again and again until there would be nothing else to put a bandaid on. I find this HWA decision to be unreasonable and highly unacceptable. Therefore, HWA offerred me a claim buy-out of $1,023 in order for me to get it fixed myself or they were going to send out another contractor for a 2nd opinion. I opted for the buy-out since I can not go through this type of service from HWA again and again. Nor could I afford to take time off work to go through this again and still have a faulty Air Conditioner in these hot summer days. Also, I was told it will take 4 to 6 weeks to get the Buy-Out money. This was ALSO unacceptable. I needed the unit fixed properly and NOW !!! Hopefully I will not need this company again from now until 8/01/2009 when my current contract expires.
Believe me, if this is what I will have to go through with HWA every time I have a problem, it is NOT WORTH the Contract Cost of $510.00 a year for this extreme stress and aggrevation.
I have come to my witts end with Home Warrenty of America. I called yesterday regarding a problem with my ice maker, which I pay extra for coverage, and a burner on my stovetop. They sent the same company out to repair both and they were late a usual. I was told the repair company would be out to the house between 1:00pm and 3:00pm, but showed up at 3:30pm. The contractor did determined my stovetop needed repair and the ice maker must be replaced. He had a replacement icemaker with him, was on the telephone for 30 minutes, but could not get ahold of someone at HWA to approve the cost. He was able to speak with someone at HWA who approved the stovetop repair, but for a single burner and mine is a double burner. The contractor left without repairing or replacing anthing. I called HWA after he left and waited 35 minutes to speak with a representative. The representative called the contractor and was told a completely differnt version of the story than I was. Par for the course with HWA. I guess I will end up wasting a few more afternoons until my appliances are finally fixed.
My A/C went out we called and customer service was average. They sent a company out they we paid $ 75 service fee. The company explained the problem and told us to see the cord they would have to tear the wall down but the coould cut and reroute the wire withooout the expense. AHW said they would not cover it because they could not tell if it was wear and tear without seeing the end of the cord. They said if it was we must pay for the wall to be repaired. This was not an options if there is way to fix the problem without going through the wall we would opt for that solution. We asked for a second opinion because the company appeared to be working unethically with the A/C company. Well, the secound opinion seemed more detailed and listed additional problems which they fixed on but we still came out of $1000. Needless, to say I’m on this site looking for another company
I appreciate the disclaimer the company wrote at the beginning of the comments. I just did check with BBB about them. Their rating is NT which is below F.
I am currently having a problem with my d/w. It is a Bosch so I gave them tha model # so they could send a person who could work on it. A tech came within 2 days (good). He diagnosed the problem and said that one of the pumps in the unit was out and would need to be ordered. Fine. On June 15 the service company called to say that the pump I needed was backordered and would arrive at their office on June 24 and they would be calling to set up an appointment to install it. On June 16 HWA called me to say that the first company they called (the one who called to say the part would be in on June 24) did not service Bosch appliances and another service provider would be taking care of my claim. The “other” vendor came this morning and diagnosed the same problem, however he stated that there was another pump that had some small seeds in it and should be cleaned (which is not covered by HWA). He was going to order the pump I needed. About 2 hours ago HWA called me to say that they were NOT going to honor my claim because the issue was a maintenance problem, not “normal wear & tear”. The pump that went out had no debris, and does not do the same function as the other one. Now I will need to get a Bosch service rep to write an “expert” opinion, if they will, and dispute the claim with HWA. Thank goodness it’s not my AC!
My contract will expire the middle of July and I will not be renewing it. There are companies in the DFW area who offer a similar service and I will be looking into that.
On my 1st contact with this company, they said I needed to pay 2 service calls since they could not find someone to work on the garbage disposal as well as a few minor plumbing issues. Amazing.
The contractor rescheduled my appointment two times and then never showed.
I called this company and waited on the phone probably about 45 minutes over about 5 phone calls.
Not sure they get much worse.
From my experience Home Warranty of America is a scam. I believe that all of the home warranty companies are scams. They willingly take your money but when it come time for them to fulfill their contract they will find excuses not to make any repairs. I have home warranty of america and when my garage door opener stopped working the contractor they sent just took a look at the opener and said that it was caused by a power surge and it was not covered. The contractor then tried to sell me an overpriced garage door opener and a whole house surge protector which would cost several hundred dollars. I went to Lowe’s, purchased a garage door opener, and installed it myself. I could have saved the $65.00 service call fee and the cost of the warranty.
Hello,
We purchased our 20 year old home in 2007 and are now experiencing many of the original appliances/maintenance items ending their lifespan. Our 22 year old a/c died about two weeks ago and they are only going to cover $935 of the repair because they can fix the a/c and pair new technology with old technology (fan outside). Well, our bills have been astronomical since moving here ($1K for the months of Dec., Jan., and Feb.) and having them only replace the a/c will make our bills even higher. I thought I could count on them for more of the “cash out” for our unit, but I guess not, so we’re going to take the $935 and apply it to a wonderful 21 SEER unit for our home. Since moving here, we have called them to fix our dishwasher, garage doors (x2), electric stove, cooling/heating unit (x2), and most recently sump pump. With a bill of $450 per year and $100 per occurance, I guess we’re ahead of the 8 ball, but with all of the hassles, I wouldn’t refer anyone to do business with them. We have 3 months more within our contract and we’ll be shopping around for another company at the end! In the meantime, I guess we can wait for other things to break down and get them to give us cash outs so we can replace our appliances with newer technology. Shop around and get a better warranty for your home!
On 5/28/09, I report a claim with HWA, indicating several issue with my home: the kitchen drain was clogged, 2. the shower draining was clogged, 3. the shower faucet din’t have hot water. On 5/30/09, when the HWA contractor showed up, The contractor say that to fix the hot water issue, it needs repiping and would cost $7000.00. Moreover, they won’t fix the drainage for both kitchen and the shower because I never reported to HWA when I file the claim. In order for the contractor to fix the drainage, they want me to pay them additional fee.
I believe this is a scam: HWA want consumer to pay additional service fee by ommiting several detail (such as the draining issue) when consumer file the claim.
Contracxtor is very good that they sent to my home. Frost Appliance
I purchased a policy with my new house in January, now it’s May and my AC has stopped working properly. They send out a guy who instantly starts trying to sell me new duct work, new insulation and never actually does anything but hook up some gauages. Based on his report they say the AC wasn’t working properly when we moved in. I have documented proof from an inspection that it was fine and they are still denying the claim. On top of that they advertise that they cover unknown preexisting conditions. My next step is to contact the Texas Real Estate Commission and BBB. I urge all others in Texas to do the same. Organizations like this should be shut down. If they were perhaps we could get honest companies with ethical business practices to choose from.
Signed up for this service at the recommendation of my realtor at the time of purchase of my house. A little over a year later my A/C unit started to not function properly. After contacting them they sent out a contractor.
I was called the next day to be informed that my claim was denied due to the A/C filter being dirty, which they claimed caused the coil to not work properly. The contractor was surprised at the denial and it seems that the company will do anything possible to dismiss a claim. Horrible service. I recommend anyone having problems with this company to contact the better business bureau and their local news “fact finding” team.
Problems with my dishwasher and refrigerator. I was a customer for 2 years. During the first year, no repairs were needed on my appliances. However, the second year, both appliances gave me problems. This warrancy company is awful.,,no follow through. I constantly had to speak with a manager over the services. They have horrible customer service. I had two different repair companies for both appliances. Repairmen came with the wrong items…replaced exaust fan lasted only one day. That repairman never returned to finish the repairs (could not figure out the problem)but lied and claimed he finished repairs on both dishwasher and refrigerator. Next repairman was just as bad as the first. The repairs went back and forth with HSA for more than 7 months and I am still having problems with both appliances. I have used other warranty companys (AHS) which I tranferred from because I disliked them also but, I hate to say, AHS was far better than HWA. HWA must go out of business.
I have had HWA since 2003. Their service as well as their vendors has been very good. Since 2003, they have replaced a board in my furnace, fan motor in furnace, motor in my clothes washer, and a hot water tank.Service has been prompt and I did have to make a few follow up calls because vendors were busy, but overall I am satisfied.
THE TEXAS ATTORNEY GENERAL SHOULD FILE A CLASS ACTION LAWSUIT. I AM FILING AGAINST THE PLUMER AND THE HWA WARRANTY COMPANY. 5/10/2009
HWA DENIED TWO CLAIMS AND I SPENT TOP DOLLAR AND GOT ALL EXTRAS WHEN I BOUGHT THE POLICY. THE FIRST WAS THE HEATER AND I HAVE A CLEAN BILL OF HEATH FROM THE HOME INSPECTOR AND HWA TOLD ME THAT THE INSPECTOR SHOULD HAVE KNOWN AOUT THE PROBLEM. THE HEATER WAS WORKING FINE AND PUT OUT THE PROPER AMOUNT OF HEAT. THE HEATER STOPPED WORKING AND I FILED A CLAIM AND THAT IS WHEN THE HWA DENIED IT, SAYING THE INSPECTOR EVEN THOUGH THE WROTE IT WAS WORKING FINE WHEN TESTED IT, SHOULD HAVE NONE WITH A CRISTAL BALL THAT IN THE FUTURE IT WOULD BREAK. I ASKED THEM TO SEND ME THE DENIAL IN THE MAIL AND HWA REFUSED. THE SECOND WAS WITH THE HOT WATER TANK. THE PLUMBER CAME OUT AND STATED THAT THE HOT WATER HEATER NEEDS TO E REPLACED BECAUSE IT IS LEAKING BUT AND I REPEAT BUT THE GFI TO THE HOTWATER TANK SHOW HAVE TRIPPED AND THE ELECTRICAL FAILED THERE FOR DENIED. I TOLD THE PLUMBER WHY DID HE SAY THAT BECAUSE HE IS NOT A LICENSE ELECTRICIAN AND HE SAID HE CAN WORK ON ELECTRICAL. THAT IS INCORRECT BECAUSE I CALLED THE CITY WHERE I LIVE AND FILED A REPORT IN THE CODE INFORCEMENT AGAINST HIM, AND POLICE MERREPORT FOR THREATING ME. I TOLD THE PLUMER TO GET THE F OFF MY PROPERTY AND I WILL SUE HIM AND HWA. HE TOLD ME GO AHEAD, I AM THE OWNER AND I HAVE 1 MILLION IN COVERAGE. I CALLED BACK TO HWA AND TOLD THEM THAT THE THIS GUY HAS NO OPION ON ELECTRICAL BECAUSE HE IS NOT LICENSEN IN THIS STATE FOR ELECTRICAL WORK. I TOLD HWA THAT I AM GOING TO HAVE A LICENSE ELECTRICAL CONTRACTOR TO ME HOUSE TO CHECK THE ELECTRICAL WORK. EVERYTHING WAS FINE AND EVERYTHING PASSED. I PAID $200.00 FOR A EMERGENCY CALL AND HAD HIM WRITE THE REPORT. NOW HWA IS STATING THE THE LEAKING IS CAUSED BY SETEMENT AND THERE IS NO SETEMENT OR RUST. THE LEAK IS COMMING FROM THE TOP AREA AND AROUNG THE HEATING ELEMENT. THE WATER LEAKED ON THE ELECTRICAL TRIPPED THE CIRCUIT AND THAT IS THE BOTTOM LINE. THE POLICY COST ME AROUND $800.00 FOR THE YEAR BECAUSE I ADDED UPGRADES, PERMITS, AND ETC. HWA WILL BE SUED FOR THIS AND THE HEATER THAT I WAS OUT OF POCKET $350.00 AND NOE THE HOT WATER TANK. I WILL SUE AND I WILL WIN. DO NOT UY HWA. THEY WILL DENY THE CLAIM. I HAVE NOTHING BUT TIME AND WILL FOLLOW THIS THROUGH.
I worked at a home warranty company few years ago and it was not the job for me. Not this company, it was AHS. Prices are always questioned for contractors becasue most of them are inflated. If you agree to a price stick to it if you really paid that amount send in your recipt and prove it. If people were honest. Bill in Dallas I would throw you out if you walked to my front door. You are a bottom feeder.
I knew it, there are insurance companies, Just collect preimum and forget the rest. Look at the big fellow “AIG”. This is a small company, what do you expect…
Former customer.
Saying these guys SUCK! is still a compliment. They are scandalous on a whole different level. We just brought our house a few months ago, the warranty was included. Had to call in a claim a few weeks ago and have been at war every since. I use to work for a warranty company many years ago, and I have trained in electrical work in the military. I know exactly what they are doing. They should be brought up on criminal charges, not only in my case but also in several other cases that I have read from other customers.
Anyone who gets a warranty from this company is in deep do-do.
Washing machine broke. Water would not drain. They sent out someone 3 times and denied the claim each time. MAKE SURE YOU REPORT YOUR COMPLAINTS TO YOUR STATES ATTORNEY GENERAL. I just feel bad for the retirees or people who don’t have alot of money that are getting ripped off by these guys.
Expect them to take their time. Have to follow up 3 times to get the technician to actually come out. Have a 2nd opinion on everything and get them to pay for only half what the repair costs. This is our 3rd claim and after 3 weeks of haggling again they are “washing thier hands” of the repair and sending a check for only have what the repair costs.
I was told that my coverage included pre-existing conditions by my realtor and the HWA salesperson. Not the case. My A/C stopped working due to a coroded evaporator coil. The unit is 6yrs old and the repair man said that was typically wear and tear of a builder-grade coil. I was told by the supervisor, Irene Sander, that the wear and tear did not occur during the coverage period. The contract says, “Coverage may apply to system ad component malfunctions which existed on the effective date of the contract if, at the time, the malfunction was unknown…” My A/C worked when the coverage began. So, the repair should have been covered. They denied the claim and the surpervisor said, “you haven’t had the coverage for the past five years, so the wear and tear is not covered”. That is not what the contract says. Don’t expect them to uphold their contract. It’s a useless piece of paper.
I don’t want to get into it, but all the bad comments are so true. This company is horrible. I have had issue after issue with them. My sister is a Realtor and she would recommend HWA to her clients until she kept hearing the same things over and over. Don’t buy it, its a waste of money.
ATTENTION ALL HOME OWNERS!!!! IF YOU WANT TOP OF THE LINE SVC & QUALITY WORK, PAY EXTRA AND HAVE A TRUE COMPANY SVC YOU!!!!!NOT A HOME WARRANTY CONTRACT, THATS YOUR PROBLEM!!!!! YOU WANT THE BEST, BUT YOU DONT WANT TO PAY FOR IT. A LITTLE INSIGHT FOR YOU, AS A VENDOR(US). WE GET PAID POORLY FROM ALL WARRANTY COMPANIES. THATS WHY YOU DONT GET FAST SVC, & QUALITY WORK. WHY AM I GOING TO PUT YOU FIRST, WHEN I HAVE A TRUE PAYING CUSTOMER ON MY LEFT. THATS WHY WE TELL YOU WE ARE BOOKED!. HALF THE TIME YOUR EQUIPMENT IS IN POOR CONDITION AND WAS NEVER TAKEN CARE OF, AND YOU WANT IT COVERED UNDER WARRANTY. I KNOW THIS, WE HANDLE THE A/C SIDE FOR HWA. I SEE SO MANY DIRTY & UNMAINTAINED UNITS. HALF THE CUSTOMERS CANT CHANGE THEIR FILTERS & WANT TO KNOW WHY THE MOTOR BURNED UP. (CUSTOMER) UHHH…WELL….UHHH IS IT COVERED!!!!!!(A/C TECH) UHHH…WELLL..NO!!!!! (CUSTOMER) THATS B/S…HWA SHOULD PAY!!!!
AS A VENDOR W/HWA, I GIVE THEM POOR RATINGS. I DONT FEEL THEY CARE FOR THEIR CONTRACTORS OR CUSTOMERS!!!! AND WE HAVE BEEN W/THEM FOR YEARS!! WE GIVE THE CUSTOMER THE RED CARPET SVC, & GET PAID POORLY, AND SAD ENOUGH, THE CUSTOMER NEVER NOTICES THE GOOD SVC FROM US. AND YES WE ARE THE BEST, 6+ YEARS WORKING W/WARRANTY COMPANIES & NEVER ONE BBB COMPLAINT.
SORRY FOR THE RANT. BUT I THOUGHT I WOULD GIVE MY 2CENTS FROM THE CONTRACTOR SIDE. BUT A LITTLE TIP, YOU KNOW WHAT YOU ARE GETTING INTO WHEN YOU SIGN UP.(LOTS OF RED TAPE) BUT IF YOU WANT SHOTTY WORK, KEEP CALLING THE WARRANTY GUYS, THEY LOVE IT)
How can you expect good service and repair when HWA doesn’t do right by the companies that contract with them? They authorize us to do work, then won’t pay us what they authorized. Their excuse was the autho people made a mistake and shouldn’t have authorized it (not once, but several times). We were told to go back to the homeowner to get our money. The service company has a choice…either eat the cost of the repairs that were made or go back to the homeowner and say “HWA changed their mind, you owe us”. Dishonesty to the homeowners and to the companies who contract with them.
Had HWA come out to repair my toilet. The place was built in 1962. I think the toilet had been replaced sometime in the 1980’s. It started to run constantly. So we turned the valves off and didn’t use it. When the plumber came out he asked me where the original flap that goes inside the tank was. I told him I didn’t understand. He said that the flap in the tank was the problem. But since the original flap for that toilet was no longer available, the tank or the toilet would have to be replaced. HWA denied the claim, saying that the condition was pre-existing. That the flap was replaced and therefore the toilet never worked properly before I moved in, even though my home passed all the inspections with flying colours. Upset, we bought our own toilet from Lowe’s for $100 and it works fine. To think that HWA wouldn’t even spring for a new toilet is disappointing. On top of that, the plumber (who was sluggish in retrospect) offered to replaced our toilet for us for a bargain $300, which meant top of the line hardware. Sadly, I am still with HWA, and now I have a pipe leaking in my garage. The new plumber (who seems very thorough) said that the insurance will most likely not cover the repair because the pipes are corroded, and corrosion is not covered under the policy. Even though the HWA website says they protect anything, regardless of normal wear and tear. I find this to be BS.