Allied Home Warranty
Customer Reviews ( on a scale of 5 )
Service Plan
** Coverage available in Texas only
Notes and Disclaimers- In the earlier days, we collected ratings, but did not collect the review comments from users. So the total # of user ratings may not match with the total # of comments in some cases.
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Don’t get this home warranty. I was very disappointed. I bought a house in August and bought the home warranty with an added “no fault” policy and a pool add on. The first time I needed to call someone was for a leak around my toilet and they sent a service man out (who I think was just plain lazy and didn’t want to work) but they don’t allow you to use your own company so you have to use theirs. I felt it was a big scam. Their people would come out and deny coverage and knew the language to get it done. First they said they couldn’t cover it because it was a pre-existing problem (funny the toilet didn’t leak when I first moved in but began to leak after a plugged city pipe which the city did repair) Then when I told them I had a “no fault” added on they said “oh” and researched some more and said they couldn’t cover it because I had not had an inspection done even though the policy states all you need is a “simple mechanical or visual test” and no where does it state you need an inspection for proof and the man on the phone could not tell me where to find this rule. Then they finally changed their minds and said they couldn’t cover because the problem was caused by “sediment”.
It seemed to me that when they couldn’t get it disqualified one way they found another. (In my case three). The man I talked with on the phone had an I don’t care attitude and when I asked to speak to someone higher up I got a big run around and ended up hanging up to address it at a later time when I wasn’t so mad. I didn’t have to do that however as I later received a cancelation notice with my check in the mail. I hadn’t asked for this and wanted resolution but decided it would be impossible to fight, they obviously had a scam going so I said good ridance and let it go and got referred to another home warranty company by word of mouth. My advice-don’t get this one.
overall, they did a good job of responding to my requests and getting a contractor out to my house soon.
I know they can’t cover everything, but they did replace a part in my air conditioner that was not working when they came out for the a/c maintenance service they have.
Beverly
Be very careful with this company. They do not take steps to make sure the trades are qualified and competent to do the work they are sent to your home to do. This resulted in costly damage to my home which tAllied refuses to take care of. I am told that is between me and the incompetent trade (who by the way won’t return phone calls about the matter)that caused the damage. This was the second time they sent and incompetent person to do work on my house. If you use them be sure to do your own research on ANY trade they send to your home because they do not and they don’t care if it results in damage.
Do not use Allied home warranty company. They do not honor their contract and will try to stick you with what they call “non covered” items that they arbitrarily impose and are not listed in their “non covered items” clause in the contract. They do not use qualified technicians and they will not look out for your best interests as is their duty under the contract. One Allied employee even admitted to me when I questioned the A/C company that they were using that, “it is in Allied’s best interest to use this company”. After imposing all sorts of “non covered” charges for the replacement of an A/C unit, to the tune of $825, we consulted with an A/C company who advised us that most of those items were unnecessary. Therefore, we asked to see the quotes from the A/C company that they were using as proof that those items were quoted and necessary. They refused to provide us with that information, yet required that we pay that amount if we wanted coverage under the contract. They are deceptive and act in bad faith.
This company is not very responsive or customer service oriented. Considering the amount of money that was paid for the contract, they should honor the services they propose in the brochure. It has been too difficult to deal with anyone in this company that takes any accountability.