Allied Home Warranty
Home Warranty Plan Details and Reviews for Allied Home Warranty
Premium: $395-600
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 152 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 152 Rate this Company!
Coverage Area: Texas
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Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
Reviews
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Pages: [7] 6 5 4 3 2 1 » Show All
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Please note that this is only for Allied Home Warranty
Some of there service companies may act different.
They will take your money and provide no service.
Each claim that is made,they will tell you that is not covered, and oh by the way, pay the service provider the 60.00. Their reason for the rejection is that it’s not listed in the not covered area, even though the repairs needed are listed in the covered area. They twist a couple of words around so that it fits their need. This company is a total rip off and I will do my best to pass the word around to friends and real estate agents so that others don’t get ripped off like I have been. I have even asked them for a letter stating why my claim is being rejected and they refuse to provide one. Now to me that alone tells a story.
Air conditioning unit broke and allied will not replacement anything unless you have a lawyer…that is what it took to get them to act. !!!
Be ready…they DONT want to cover ANY expensive items and will stall as long as you dont have a lawyer…
STAY AWAY FROM ALLIED! My AC broke down and they sent a techician to whom I paid $60 as a service fee as part of the contract. The technician determined that the compressor is dead and needs to be replaced. The compressor (part only) is covered under the manufacturer’s warranty, therefore Allied won’t cover it. Well! the manufacturer is covering only the part, not the labor. The labor is about $1000 and Allied has refused to cover it. I am taking them to court. Enough of their BS!
You decide: I purchased the warranty plan after being told my coverage starts immediately. After 4 days, my air conditioner went out, and they refused coverage despite the mechanic documenting the system needs to be replaced asap…they assumed it was preexisting. There immediate coverage is a fraud and the state attorney general will definitely be hearing about this as well as going to court over the cost of the air conditioner $2K.
In the middle of this August heat wave my AC goes out. I call Allied. They say they will have someone call me back. 4 HOURS later – no call. I call Allied again. She calls the service guy and he says he is in another part of town, but close by, and will call me shortly. He calls and says the real service person is across town and is finishing up there but doens’t want to work anymore today so they will coem out tomorrow (Sunday). Since Allied charges $120 on weekend ($60 is for weekdays only) I figure I can wait one more day so tell them to come Monday. After a VERY sleepless night despite several fans, I call to see if they can still come out on Sunday. Call not returned. Now realize the warranty is on the same level of worth as a piece of used toilet paper and will be calling soemone myself this afternoon. DO NOT USE ALLIED – THEY LIE. THEY ARE A TOTAL AND COMPLETE WASTE OF MONEY.
good vendors…had a chance to use them 2 times…one for pest control which wnt great and one for plumbing…which ended up being no big deal. would rec them
In my honest opinion, the additional investment in a home warranty package thru Allied is worth the money.Recently my fiance and I rented a very nice house in the Sugarland area. Included in our lease was the use of a home warranty plan through Allied. Not even a month after moving in we notice a problem with large ants entering into our house. One call to Allied and they had a pest control technician at our house within 48 hours. The company, Sure Shot, that they contracted was very professional and curtious and was able to answer all of our questions. He arrived in a timely manner and conducted himself very well in my house. Since his pest control spraying last Saturday (July 24th) we have not seen any of the ants in our house. He informed that if we continued to see them he would be happy to come back out at no charge and do another spraying.
Additonally, last night when I arrived home from work I noticed immediately that my house was much warmer then usual. After going through the usual checklist to determine if something was wrong with one of our two air conditioners, my fiance determined that the blower motor may have gone out. I placed a service call to Allied again and by 8:30 this morning received a phone call from Lone Star Service Repair to schedule a time for arrival. Jose arrived in the time frame stated to us on the phone and again conducted himself in a very professional manner in my house. I had informed him to please call my office prior to begining any work to discuss what the problem with the air conditioner might be. As requested, he promplty returned my call and had indeed informed me that it was the blower motor. He replaced the motor and called me back to let me know that all was well and the downstairs was cooling off just fine.
This is my first experiance with a home warranty company and I must say Allied will have another customer next year when we purchase our first home. The service fee of $60 is minor compared to what it would cost me to have another company come out and repair the ac. I am extremely happy that the home owners chose to do business with Allied and would recommend their services to any one looking for a home warranty company.
like the office people…got good service when i needed it. they didn’t cover ervything but they told me ahead of time it might not all be covered.
Allied rep came out today to re-key 4 locks on our new house. Rep came as scheduled, called prior to arrival, was polite and efficient. Cost was $4.95 over the $60.00 service fee for some reason, with an extra $2.00 charge for each extra key in addition to the 4 issued, which I’m assuming was correct and appropriate. Rep was unable to provide receipt, which wasn’t such a big deal. So far so good… though the reviews I read are certainly scary (sure hope the A/C doesn’t go out!)!!
I just found out today that Allied Home Warranty has put my account on hold since june 2009, in their own words “on hold means no service request will be processed on the account” for allegedly a service fee of 60$ not being paid by the tenant of the rental property I am the owner and the contract holder and was never informed about my account being on hold, Allied home warranty did not take the time to call or send a letter about this issue and I never received any invoice for this alleged service fee on one of my rental properties.
What’s more shocking is that althought they in a way suspended my account since june 2009 wihtout informing me, allied home warranty kept charging my credit card for over a year for a home warranty service they never intended to honor and if the tenant did not place a service request today I would have never found out and they would have continued to charge my credit card without providing a service for years to come.
This shows what type of company this is, and for anyone considering home warranty services, save your money and look somewhere else, they only care about charging your credit card they have no cutomer service to give you a call or send you a letter if there is any issue, they dont even have their physical address listed on their web site, I had to look it up from the state records, customers beware and I will make sure I will inform my realestate agent who introduced me to this mediocre service company and put a posting on HAR to warn other agents.
I am deceived by these practices of fake advertisement pretending to offer better service quality than AHS, and they are local based here in texas when in reality they have no customer service, no manners and all they care about is charging your credit card, I have the voicemail that allied home representative left and will be happy to post.
I recently had my upstairs AC repaired under the home warranty system. My portion of the bill was $2400.00 and some change. For a 2 ton unit (I have never heard of the brand installed) I am not sure what the warranty company paid for. This was never provided. The company they sent to my home was unresponsive and slow to act. I repeatedly had to call both the company and the warranty company to find out what would be covered and not covered. I was told a different story by 3 different people. The air conditioner a 2 ton was replaced with unit that used R22. This means my air conditioner although new is already out of date and if the evaporator or condenser fails I will have to replace it all because replacement parts will not be available. It took me 2 months and repeated calls to both companies to just get an invoice for service performed. No warranty information on the new unit was ever provided even though I requested it. I actually had to have another technician come out and check on the unit because it was not cooling well. The caps had been left off of the values and the system had to be charged again. I cannot recommend this company or the service company they sent out.
This home warranty company does not stand behind their warranty. I was a Realtor for 10 years and sold a different name home warranty. I never had a problem with them.I trusted the rep I did business with.She moved over to Allied or I would never have let my own children buy this worthless piece of paper.Now the airconditoning unit went out and due to all the legal stuff with upgrading to the new standards. they are telling me everything that it takes to install the new one will cost the kids 600.00. upon furter investigation and 3 months without an airconditioner the heater and coil also need to be replaced. I got a bid from an independent cotractor foraround 4000 to replace all parts including upgrading everything.The manager is telling us our part is between 2,000 and 3,000 dollars.That means the company will pay about 1000 of all the repairs.I began to question why it was so high and requested a firmer price on the amount we would pay. He has now denied the claim.He is sighting all kinds of loop holes.In the meantime If I had not done more extensive research and had the heater and coil checked out we could have had a sick or badly injured family so that Allied could save money! BEWARE.I am so glad that I only subjected one family to this torture.Too bad it was my own.
Allied have only 1 service provider per maintenance type problem.I waited now 5 days for a plumber and 3 for an electrrician.Electrition could not fix my problem because he did not have the correct spare part so I wait another 3 days only to have the person phone me at 4:30 pm to tell me he will not make it that day.Allied make it my problem because I aggreed that the guy could leave the premises whilst not fixing the problem (he didn’t have the spare or bothered to take details of the faulty part).I am demanding my money back and cannot trust them due to lack of reliability.When I phoned in today they put me on hold for 9 1/2 minutes before I lost paitience and had to phone again.Manager returns calls bt won’t leave a message so effectively he doesn’t really want to bother and will tell you that by demanding that Allied fix a problem immediately after waiting (in total) 6 days,no service and having to hold for over 9 minutes that YOU are unreasonable …..
My A/C went out late Sunday night, July 4th while 3 of my family members from IL were staying with me. No A/C and a house full of visitors from the north could have been disaster. I used Allied for the first time over the 4th of July Holiday and had a great experience. While I did not get a callback from Allied or a confirmation of my service request, they did route it out to a local vendor, All Texas. All Texas and the on call Tech for that holiday weekend, Sean, took great care of me. Sean had my A/C working before 10am the next day
very satisfied with ac tech that responded to my service request. very professional and informative . my ac cools better than it ever has before.
Allied Home warranty is our first home warranty company. We have had such an amazing experience with them. After we bought our house they had someone come over and re key our house immediately. Then when our AC went out they had someone out to our house that day to fix it. Their vendors are helpful and so respectful. We have had a great experience with them. We will continue to have them as our home warranty and recommend them to our friends and family.
came across this site when i was researching home warrenty compaines…we moved here from TX. used these guys and liked them…good office staff.
stay away from internet only “warrenty” sites…been burned too many times…ask when buying if they have a physical site or better yet ask if they are licensed by the state…
Horrible company. We moved into our house in June 2010. Over the July 4th weekend, we had a A/C condenser leak and I called it in on Friday morning. I was told that someone would get back with me in 2 to 4 hours. NO ONE EVER CALLED ME BACK. I called again on Monday morning. Allied’s vendor (RLC) could get to us on Tuesday between 8 and 12. I wanted someone out immediately. I called an independent A/C service company. They responded and fix our problem within 2 hours on Monday. At no extra charge! FORGET about ALLIED! They are terrible.
BEWARE of this Company. The biggest liars I have ever met. I have contacted the BBB because they would not honor their contract. I have a real estate license and I am ashamed that I have recommended this company to any of my clients. I thought I would use them myself. They take your money and never fixed a thing. After two calls and they would not replace the items, I called an independent company and paid the repairs out my own pocket. I have all the receipts. I asked for a refund, but the want to prorate and charge me a fee. They took my money for the service fee, but did not repair the items. This company does not care a bit when you raise a concern. I can not stress enough that I am extremely unhappy with the service and the honestly of this company. DO NOT purchase this WARRANTY. Save your money. They will use any loop- hole or flat out lie not to honor their contract. BEWARE
My A/C went out at the end of May. Allied took 5 days to send a service rep out just to tell me my A/C was broken – I already knew that. Temps in my house were over 90 degrees during the day and mid 80s at night. The service company they sent out to diagnose the problem was late in getting to my house and then the serviceman made a 20 minute personal phone call while I waited, then said he would contact the warranty company with a quote for repairs. I asked if the A/C could be repaired as it was 22 years old and he said they would make it work. After 2 more days of unbearable heat and numerous phone calls to the A/C company and Allied I was told I would have to pay almost $2000 to fix my A/C unit. When I asked what that was for they said it was the compressor. It was now almost 8 days after my A/C went out and they said they would schedule it for the following week. I ended up finding another company who came out the next day and replaced my entire A/C unit. They said it could not be fixed as parts were no longer available for my A/C. I had also called and checked with Carrier (the A/C I had for 22 years) and they said that my unit could not be repaired.
Avoid Allied Home Warranty as they are eager to take your money but very mean and slow to respond if you need their services. I feel they lied to me and wanted a lot of money to put a Band-Aid “fix” instead of doing the decent thing and replacing my unit. The communication is terrible and the contractors they use are less than professional. I tried to negotiate with their service manager but they refuse to compensate me in any way what-so-ever. Save the money you’d use for the warranty contract and put it to the repairs of an A+ company instead of C- companies that Allied use.
Would never recommend or use Allied again. very poor service when it comes to taking care of their customer. Had a cooktop to be repaired and it took several phone calls and finally they came out looked around and charged their visit fee then said we’ll have to come back and replace some parts….this took several weeks to get done. Then after i mentioned that the fan above the cooktop was not working properly he stood there and said we’ll have to come out on a seperate visit to inspect….well if you’re already here why cant you look at the problem now? The guy said it doesnt work that way…meaning they’ll come back so they can charge again…so ridiculous and abusive on their part. DO NOT USE THIS SERVICE…..it’s a nightmare to have and they only take your hard earned money.
Me and my wife were looking for a different home warranty. We had one with our mortage company and when WAMU was purchased by Chase we assume that the home warranty was invalid because the charges stopped coming by. To make a long story short we purchased Allied Home Warranty based in Houston, Tx at a reasonable rate. We used the service once in regards to our A/C Unit. The Tech arrived and because we wanted the service on a Saturday we were charged $120 instead of $60. The Tech said he was going to arrive between 1-4 and did not show up untill around 8 pm. He arrived and took one test and said that my compressor was not working accordingly. I paid him and he said the company (Allied Home Warranty)would contact me. I called them the following Monday and they stated the cost of the repair would be $1025. They said they would pay for the compressor and once I advised them that the compressor is under warranty and will not cost anything, they changed their tune. The Tech said he was charging me $25 a pound for a 16 pound unit. Allied said they would pay for the first 2 pounds. So they were charging me to take out my own freon and replace it back. I called several A/C companies and was quoted a cheaper price from all three from the range of $650 to $775. So why would ALLIED HOME WARRANTY prices be more than the other three, the reason why is they are not a fair company. I changed over to another company and they said the same thing about the compressor. But the different they charged me only the service charge of $55 to replace everything. WOW I say this, stay away from ALLIED HOME WARRANTY if you can. They will scam you and the bad part about this im a military man and i live in Texas.
Allied Home Warranty was a terrible experience for our family. Much more often than not, we found that very routine maintenance requirements (leaking spigot, leaking shower pipe, broken door latch, etc.) were not covered, or had ridiculous conditions associated with them. The shower pipe comes to mind here. Allied offered to repair the shower pipe, but would not access it. Meaning – if we hired our own separate repairman to open a hole in the sheet rock, they would send their repairman to fix the pipe…and then we would need to hire our own repairman again to repair the sheet rock. Thus the project expenses vastly exceeded just paying for one person out of pocket to do the sheet rock work and the plumbing repair. So Allied dodged paying anything by making it more expensive and troublesome to use their service than to deal with it ourselves – a common theme in our business relationship with them.
Also, the quality of repair work was horrible. I’m looking for a nice way to say this…the service technicians that Allied sent to our home were often…unqualified to say the least. Their pledge to replace items with comparable models (say, for a thermostat) was also difficult to extract from the service technician they sent, and required multiple visits before ultimately a different company was used.
We kept Allied’s service for one year, included in the closing of our home purchase, and immediately cancelled what I believe is a worthless service. We did not even recover the cost of our annual premium in savings, much less the added cost of the service calls.
air conditioner went out one month after i moved in. cost me $890.00. then had a busted hot water line in the slab. that cost me over $600.00. all these costs were less then 3 months after i bought the house. not much of a warranty if you ask me.
This is the worst company ever to do business with.