Allied Home Warranty
Home Warranty Plan Details and Reviews for Allied Home Warranty
Premium: $395-600
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
Deductible: $60
Effective: 30 days after enrollment
Web: alliedwarranty.com
Customer Service 
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 115 Rate this Company!
Service Timeliness
Repair/Replacement Service
Overall Rating
Total Reviews: 115 Rate this Company!
Coverage Area: Texas
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
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liars liars they take and steal from everyone of their customers. They own Lone Star Repair…. they need to be fair and treat every customer the same. Friend of mine got their entire system paid for and then i had to pay 1600+ for a a/c system. Do your research Lone star and Allied are owed by the same people. So that means they take your money for a warranty and then you pay them to install things. They even room in the same office. Look on BBB. Old republic do so much more for thier customers i pay only the service fee and thats it. they cover more also. Judy W. is the biggest liar there. She says i will call you back with any word and months go by with nothing. She is suppose to be a “manager” its like they choose her out of a hat. And dont get me started on the rude little girls at lone star. you know whats funny i was on the phone with Allied and heard them in the background answer the phone “LONE STAR CAN YOU PLEASE HOLD” in those high pitched annyoing voices.
great company…great office staff…went out of their way to make sure i got an appointment same day as i had a big party i was planning and needed the heater working…i sold that house and moved…
I am very happy with Allied and the vendor (H&S appliance repair). I had called Allied at 2:30 about my dishwasher not working. And less than a hour I received a call from H&S and had me scheduled for the next day. They came out that next day and had me fixed that day. Great service.
Thanks Allied.
nothing but good things to say–given that they did not cover all parts of my repair but explained it to me as to why etc. read some other reviews and i’m sure everyone has their story to tell. have referred allied to 3 other friends and they have good feedback too.
I am a REALTOR® specializing in more expensive homes in Houston’s close-in neighborhoods. In the past three years, my buying clients have overwhelmingly chosen Allied for their home warranty. The primary reasons they do so are Allied’s extensive coverage and Allied’s being locally owned.
I recommend Allied to each of my Buyers without hesitation and I only recommend vendors of whom I am confident they will provide excellent service to my clients.
Allied is not perfect, none of the providers are. In three years, I am aware of two problems encountered by my clients. In each case, the President of the company personally handled the issue and each was resolved to my client’s satisfaction. The last happened a little more than a year ago involving a highrise condominium unit. After the problem was resolved, my client wrote me that she was delighted with Allied. She said “He did the impossible. I was a critic and he turned me into a big fan!”
Every client is skeptical of all Home Warranty Companies, many have been burned in the past. Allied so far has been a much different sort of company. I hope and expect they will continue to be as they continue to grow.
Had this warranty company after purchasing our multi million custom home. They would use every excuse NOT to fix something. They are the WORST company to deal with. We had to threaten them with a lawsuit before they would pay us $300 for a replacement for our $2000 dishwasher that they were unable to repair, after several attempts and 8 weeks of no dishwasher. Good luck if you have expensive built in appliances, they will not repair them.
OUTSTANDING SERVICE—HIGHLY RECOMMEND THEM AS A WARRANTY COMPANY.
Allied Home Warranty and Lone Star Repair are the worst. Lone Star Repair provides only patch jobs. DO NOT BUY A ALLIED HOME WARRANTY.
I needed a simple shower valve replaced and the whole process took about a month and a half. I was told that the part was not under warranty and had to purchase it myself. When I called to make a second appt. a representative at Allied said the plumber was doing me a favor by installing it(even though my contract lists “valves for shower” as a covered part). I’m cancelling my warranty!
I called Allied Home Warranty to check on my son’s home heating system(covered by Allied).They immediately sent a service representative out the same day. The old system needed to be replaced and the very next day they had a new unit in the home. They also replaced the A/C coils which were in bad shape. They did both units at a unbelievable price. I highly recommend Allied Home Warranty. Everyone from the local representative to the Company Manager was extremely helpful and made sure the repair was done quickly. Thank you.
I did my research on home warranty companies using websites and it is hard to figure out which ones are real andwhich are not. finally, i asked my realtor for a recommnedation b/c they would know…she gave me Allied. been very pleased so far. they are easy to work with in the office and have good vendors. i;ll check back if i get moreinfo
This is all via Allied Home Warranty, a company who you would think you could depend on to weed out the likes of “Lone Star.” But they are very committed to them and defensive of them.
So I have this combination AC Heater package unit. Lone Star “no showed” on the first two appointments. Then on the third the service man mis-diagnosed the problem, but said it was fixed. He collected his $60 service fee and claimed it was repaired….except for the fact that the heater didn't heat the air it was blowing.
His supervisor comes to the next appointment and claims that its lack of heat is due to dirty filters and debris on the fan blower. He claims it is fixed and leaves. The burner has yet to operate as required to heat the air through both visits.
Third visit….it is determined that a switch is throwing because there is a crack that is causing the unit to overheat. They have determined that I need a whole new unit. The problem is now they won't call me back to tell me how much they want to charge me for what Allied Warranty will claim is not covered.
My tenants have now been without heat for nearly a week and it is all due to Lone Star and Allied Home Warranty's insistance that Lone Star is their only service provider who can work this issue. This gets one star to be shared by Allied Home Warranty and Lone Star Appliance Repair…..so Lone Star Appliance Repair should be called “Half Star Appliance Repair”
Don’t waste your time or money with this company. Their contractors are shady and their cost is about the same as if you didn’t have a home warranty company. When our AC wasn’t working properly, we had to go with their one AC company, who was willing to install an almost outdated unit. When we asked Allied for a cash out, we were denied. I took this up with the BBB but they were no help as Allied is not a member.
While I think home warranties are a joke. When I bought my last home in Houston,my Realtor told me which company to use. There have been many problems and numerous calls to Allied, I have talked to many people. Most of them never listened to me, then they gave me to Judy. I must say she is the only one that listened to me,explained about the coverage and actually told me the best way to have my problem handled. From here on I only ask for her, she tells it like it is. This has worked to my advantage.Now, the warranty coverage itself is an other story!
This is the worst company I have even had the opportunity to deal with. They are horrible. Customer service is bad. They never even try to fulfill the commitment they have promised.
I am a service vendor with this company and I can only agree less with the negative. Allied folks are technically savy and understand good housekeeping. Some HO’s think that the home warranty is a cath for getting new appliances, ac systems, etc., etc., but only to find out that there is some honesty that needs to follow.
moved to abilene three months ago…husband and i bought a house and moved in two weeks ago…i don’t know anything about home repairing but we used their re-key service and it went great. i just got an email about a heater check up so may be doing thjat soon…
Okay…….. Not to be rude but I recently had to deal with Allied and people it’s simple read the policy and ask questions before for you buy it. First off your paying less the 400 for a policy for a year which I find to be reasonable. A lot of the people with the negative comments are people that feel like that 400 dollars should by buying and replacing everything in there home. No silly people. Then you seem to think that the world should work on your terms……….uhmmmm no. They have more the one customer to worry about and what you think is a emergency probably isn’t. To me Allied is a very good company that goes by their policy and I will be renewing my policy. Maybe you angry people should blame the venders and not Allied they are doing their jobs. O and the next time don’t take your issues your having in your person life out on Allied in blogs silly people
My boss’s mother had this for her home. Twice we tried to use this service hoping it would prove beneficial, but it was not.
The two issues were handled poorly and one them took more than 6 months to handle and that was only because I had to call them every few weeks to see where they were on it.
My husband and I also had this service on the first home we bought several years ago and felt that it was a lot of money to pay for something that seemed to have restrictions on the things most often broken in a house. We also did not renew.
Unless this company has a drastic change, I never plan to use and will not recommend.
Well after reading all the doom and gloom they all seem to have the common denominator…. POOR Service Vendor. Allied has to depend on the service vendor to hopefully represent the company correctly, and sometimes you’ll come across a “shady” vendor.I suggest when you request service from Allied you get the Company info on who they’ll be sending out and before they call to schedule we as homeowners do a little homework on the vendor showing up to our homes. nip it in the butt before they show up.And remember Vendor’s incompetence does not mean that Allied is incompetent and Al lied’s short falls don’t reflect the vendors. Sure they work together but most of the time its the Vendor giving wrong/bad report to Allied. And sometimes we as homeowners need to read policy to see whats covered. whens its 100+ degrees and your A/C fails expect to wait a day or two longer with a Hm warranty due to the paperwork involved and ordering of equipment. if you call independent Co. of course same day service due to no paperwork no ordering of equipment but also be ready to pay full price. If you dont mind spending 1000’s more to get it now instead of tomorrow and saving 1000’s go ahead, as for me and my family I’ll wait and use $ for vacation
Houston Texas
Called Allied on Monday Morning to report the water heater tank was leaking and that I shut off water and gas service to heater. The overflow drain pan was full of water and this saved my house. Wednesday afernoon around 5:00 PM they finally showed up. He looked at the water heater and stated the tank was leaking and the heater needed to be replaced. Then he wanted to be paid $65 to tell me what I already knew. They provided me a price to replace water heater around $400.00 + $65.00. Then they stated they would be out Monday to replace my water heater. Cold showers for 7 days…. BS ..Called ARS they showed up within 30 minutes, quoted $500.00 (without Allied Home Warranty being involved) and ARS will be here in the morning at 8:00 to replace the heater. They also did not charge for the service call for the quote….
I would not use this warranty service for anything again and will not recommend them to anyone ever…If you don’t care when you get things fixed go ahead and make your day.
After two weeks in our new home our hot water went out. So we called ALlied on a Saturday and asked for service on our tankless electric water heater. The customer service people got us connected with a plumber right away who said he could come out that day for a $60 fee. As we were going to a wedding that day it wouldn’t have worked so I asked how much to come out on Monday, and he said there was no fee for Monday.
When the plumber showed up on Monday he looked at my tankless electric water heater and said he didn’t work on those and asked for $60. Since I know Allied was told it was a tankless electric water heater I’m not sure why they sent out a company that couldn’t fix one. I questioned why I was paying a $60 fee since it was not a Saturday. He said there was always a $60 fee and an extra one for weekends.
After this I called Allied, who could not get an appropriate plumber out until the next day, claiming we didn’t have a same day service plan. Strange because it would be 4 days after the initial call that I would finally recieve service but not really. The next day the new company came out to say that we needed a new water heater. But he couldn’t install it. And asked for his $60. Which I did not pay as was my understanding from the day before that one payment would cover us.
After virtually harassing Allied and the vendor for the rest of the day I recieve an appt. for an estimate Thursday afternoon. Lots of noise about how they could only cover aprox. $320 (maybe a 1/3 of the total cost). Which means I could expect hot water sometime next week I would assume.
I view Allied as an imcompetent money grubbing middle man. I would have been much easier for me to call my own plumber Saturday paid him and have the job done right and immediatly, but as I did ask, they don’t cover outside (read competent) vendors.
I also elected to cancel our policy after 2 whole weeks. After the $50 admin fee will expect $120 back in 4-5 weeks. We also elected to put a stop payment on the check for the two people to waste two work days to tell us they couldn’t do anything…which should have been apparent from the initial call and is the lack of communication on Allied’s part.
We have no intention to support Allied’s mis management.
The quality of the contractors they use is extremely poor. Little interest shown by the contractors to do the repairs on a timely or professional manner. Requests for different contractors falls on deaf ears.
I moved to el paso recently and it was helpful b/c i don’t know any vendors to call and have no friends here who would know either.
very good experience. glad my realtor made me get it…we had a leaky toilet within the first few weeks…
I can’t say what the repair was like because I’m still waiting….for someone to even call me…as the temp in my house continues to rise.