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Updated on October 17, 2023

Home Warranty of America Review 2023

By HomeWarrantyreviews.com Team | Edited By Shashank Ramesh

Home Warranty of America has been a part of the home warranty industry for nearly 27 years and extends its services to all 50 states, including the District of Columbia. Choice Home Warranty took over some of the company’s assets in 2022, but HWA continues to offer services as a standalone company.

HWA offers vast coverage options under its two plans: Select Plan and Select Plus Plan for U.S. homeowners. These plans come at competitive pricing, and the company even provides an additional month along with its annual plan.

This HWA review is written after analyzing reviews submitted by our users and conducting thorough research by our editorial team. This review includes the following things:

Information about the company’s plan, coverage caps, and limits
Pricing details of the individual plans
Step-by-step claim process

3.1/5

2,506 Customer Reviews

Company At A Glance

Years In Business	27
Plan Costs	$46-$58
Waiting Period	No Waiting Period
Coverage Limits	N/A
Service Fee	$75,$100
Option To Pick Your Own Contractor	No

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User Sentiments

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Why Home Warranty of America?

Home Warranty of America offers a 30-day money-back guarantee to the homeowners
HWA Home Warranty has been in the industry for over 26 years
The company operates 24/7 to help its clients with issues related to the home warranty
HWA offers 13-month home warranty plans without an extra cost

latest Home Warranty of America reviews

Victor Ochoa , CA, San Diego

Since purchasing my new home Ive been in constant contact with my representative An***** which was been a huge help since weve been in contact. Hes been able to help me with my claims along with any questions I may have at any time of the day. It really makes me feel like a valued customer
Melinda Ross , TN, Knoxville

My air conditioner went out during these hot day. My HWA representative called an air conditioning company which called within an hour and set up an appointment. The technician arrived and completed repairs. This was the easiest process.
Kim Giveans , LA, Slidell

I had a hot water heater problem and HWA sent a plumber. John L. Plumbing came immediately and diagnosed that my 24 year old unit was now leaking. Within 24 hours, we had a new hot water heater up and running!! I\'m a REALTOR and have used HWA for 15 years and they have ALWAYS given my clients and me FANTASTIC service!! Thanks Home Warranty of America!! You\'re the BEST!
Randy for M Boykin , SC, Lexington

Overall having the HW with HWA has been a big assist. Even though some of the repairs were simple and would have cost less than the deductible, others would have cost a great deal of money. So I consider that a wash. My largest complaint is the timeliness of the repairs. The companies that contract with HWA have not shown any sense of urgency. We lost power in winter and lost heat, but for the kindness of our electric coop we would have been without power for a week or more. Most recently our dryer quit working. From filing the claim to completion of repair was exactly 4 weeks.
Stormy Gail Presson , TX, Bulverde

I have used a variety of Home Warranties in the past 22 years, being that I am a Realtor. American Home shield is the worst of all of them. Home Warranty of America, although not perfect, is the one I have kept on my home for 7 years, and suggest anyone thinking about a Home Warranty to check out. My advice on Home Warranties, is learn to navigate there system, understand your contract.
william foo , OK, Coweta

hot water tank blew on sat evening called hwa said they could not find any of there venders who could come out sat/sun . they came out monday morning and checked it blew the inside water jacket was approved but then they added city inspections and codes upgrade which i had to pay for. i dont understand why i would have to pay for inspection when the vender installed it ,thats wrong. need to make sure vender on your vender list will cover the inspections by hwa this should be included in there contract that they agree to. inconvenance to your customers.

HomeWarrantyReviews.com

3.1/5 (2,506)

Trustpilot

3.7/5 (637)

Consumer Affairs

1.1/5 (42)

Yelp

1/5 (1041)

Investopedia

4/5 (N/A)

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Pros & cons of Home Warranty of America

Pros

Standard 13-month plans (extra one-month coverage)
No home inspection required
No waiting period for real estate coverage
Offers 30-day money-back guarantee
Unique optional add-ons

Cons

Limited coverage options
Reviews show a denial of many claim

Home Warranty of America Covered States

Home Warranty of America offers services in all 50 U.S states.

HWA Home Warranty Services Plans & Coverage

The company provides two plans for homeowners: Select Plan and Select Plus Plan. HWA also provides plans for real estate professionals. These plans’ prices and coverage differ according to the location and optional add-ons.

Select Plan is the basic plan offered by the company
Select Plus Plan has some more additional items along with Select Plan

Plans	Select Plan	Select Plus Plan
Built-in Microwave	✓	✓
Dishwasher	✓	✓
Range Oven Cooktop	✓	✓
Trash Compactor	✓	✓
Ductwork	✓	✓
Electrical System	✓	✓
Heating System/ Furnace	✓	✓
Plumbing System	✓	✓
Water Heater	✓	✓
Burglar and Fire Systems	✓	✓
Ceiling Fans and Exhaust Fans	✓	✓
Central Vacuum	✓	✓
Doorbells	✓	✓
Garage Door Opener	✓	✓
Kitchen Refrigerator With Ice Maker		✓
Clothes Washer		✓
Clothes Dryer		✓
Air Conditioning		✓

Optional Add-ons

Limited Roof Leak Repair
Pool/Spa Combo
Salt Water Pool (includes Pool/Spa Combo)
Well Pump
Septic Tank Pumping
Second Refrigerator
Freezer – Stand Alone
Orange Plus (Water Softener, Re-Key, Code Violations/Permit Fees)
SEER/R-410A Modifications
Septic System
Sprinkler System

Read our extensive guide if you want a deep insight into what’s covered and not covered in a home warranty.

HWA Home Warranty Exclusions

The HWA contract has different limitations and exclusions from its plans. Here are some of the things which the company’s home warranty doesn’t cover:

Delays
System lacking a visible Model number/serial number
Obstructed items
Opened walls/ceiling
Hazardous materials
Consequential damages
Loss of use damages
Commercial-grade equipment repair or replacement
Routine maintenance
Haul away

If you want to have further insight into the plan’s inclusions, then you should make sure to read its sample coverage terms before investing.

HWA Home Warranty Cost

The HWA plans start at $46.04 per month. The premiums differ depending on your trade service fee; $75 and $100 are the two service call options.

On the $100 trade fee, the Select Plan costs $46.04 monthly ($522.50 yearly) and Select Plus costs $57.90 monthly ($665 yearly).

Note: All the pricing details (discounted) are provided for a single-family home under 5000 sq. ft. in New York

HWA Home Warranty Discounts

HWA provides 13 months of coverage (12+1) to the homeowners at the cost of the annual plan

Trustworthiness & Customer Service

Home Warranty of America has received mixed reviews across various review platforms. On HWR, they have a rating of 3.5/5 from approximately 2000+ reviews. Most positive reviews revolve around the company’s comprehensive coverage, but the negative reviews highlight the issues related to claim denials.

The reviews on Yelp and Google are below 2.5 stars showing the homeowners are unsatisfied with the service. Customers have noted dissatisfaction related to customer service and delays in the claim process.

The recent reviews show HWA’s efforts to provide reliable services to homeowners. The company is trying its best to constantly improve its services and provide tough competition in the market. Though, we recommend our users read the sample contract before making the final decision.

Claims Filing Process For HWA Home Warranty

Filing a claim with HWA is easier as you only need to sign in to your account or through the chat feature on the contact us page or mail them at info@hwahomewarranty.com. You can file a claim 24/7 when you choose these methods.

You can even file a claim by contacting the customer care representative at (888)-492-07359. The timings for weekdays (Monday- Friday) are 7 a.m. – 8 p.m. On Saturdays, you can connect with the company from 8 a.m.- 6 p.m., and on Sundays, between 9 a.m. – 5:30 p.m.

After filing the complaint, you can expect a response within 24 to 48 hours. The company also endorses calling, as you can speak with the service provider who can troubleshoot the problem over the phone.

If there’s a problem with a repair on an item that is not covered, the company might even get you connected with another service provider who can help.

How To Buy A Home Warranty From Home Warranty Of America?

Purchasing a warranty from HWA is uncomplicated. However, you should make sure to read its terms and conditions carefully so that you can enjoy the benefits of home protection.

Buying a home warranty policy is tricky, so you can check our in-depth guide to prepare for a home warranty and make the right decision.

Methodology

At HomeWarrantyReviews.com, we are dedicated to offering our customers in-depth home warranty reviews to help you select the best home warranty company. To ensure that our reviews maintain high standards of credibility, we consider the following points to help us publish content that is as accurate and reliable as possible.

Plans: We look at companies’ various plans and evaluate them based on their cost and the inclusion of major appliances and systems.
Coverage: We consider coverage an essential factor based on a company’s extent of protection. Larger coverage caps offer more protection, and thus it would mean the scores highly in our reviews.
Contract terms: We give importance to how companies present their terms and conditions in the contract. If a company’s contract intends to unnecessarily confuse customers by using vague or complicated terms, the same will reflect in our overall review of the company.
Customer reviews: User reviews about service carry a lot of importance as it is a primary source of information highlighting the service quality of companies. More positive reviews will help companies attain higher rankings or vice versa.
Trust: We ask companies to share documents to prove their credentials and monitor their standing with BBB and Yelp.

Editorial Note on HWA Home Warranty

Our editorial team concludes that the HWA Home Warranty provides exhaustive coverage for the systems and appliances at affordable prices. Apart from the elaborative plans, the company offers the freedom to choose your deductible.

HWA is suitable for people looking for coverages like fixtures and appliance accessories at reasonable pricing. Go through the company’s sample contract to know the pricing, inclusions, and exclusions before making the final decision.

Final Words

HWA provides homeowners additional coverage for items like code violations, permits, and Energy Star appliances. However, in any circumstance, get quotes from different companies to compare pricing and plans to choose the best fit.

Quick Details About The Company

Year Of Establishment	1996
Address	Bedminster, NJ
Type Of Company	Public

Why Should You Trust HomeWarrantyReviews?

We are America's first independent Home Warranty Research and Review platform and have been in existence for 14+ years
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We use a two-step verification process to maintain the authenticities of reviews
We allow users to connect directly with the company's representatives to resolve issues through our Complaint Resolution Program.

Home Warranty Of America FAQs

Who Owns The Home Warranty Of America?

Direct Energy US Home Services, Inc. is the parent company of Home Warranty of America, Inc. They deal in natural gas, energy plans, water heater, and appliance rental services besides home warranty.

How Does Home Warranty Of America Work?

Once you have identified the right home warranty plan, you can get a quote from the company. Read the service contract carefully before signing it and paying the premium. After 30 days, you can start filing claims when your home systems and appliances break down. Scroll up to read the claim filing process.

Will HWA Cover My Home Systems And Appliances If They Are Ancient?

The advantage of the Home Warranty of America is that there are no age restrictions. There is no need for a home inspection. An HWA plan covers all home appliances. But items under manufacturer warranty won’t be covered.

Will Home Warranty Of America Replace My HVAC System?

If HWA service contractors conclude that your HVAC system is not repairable, they may issue a replacement or pay you an amount equivalent to the item’s depreciated value. If you get a replacement, they will provide a functional equivalent, not necessarily of the make and model you want.

Will Home Warranty Of America Cover Roof Leaks?

HWA does not cover roof leaks. You can check out Select Home Warranty, Choice Home Warranty, and ServicePlus Home Warranty for roof leak coverage.

Does HWA Have Any Special Programs?

They have discount sales, and HWA promo codes may be available during special events. They have special tools for real estate customers, like the Client Contact Program, e-Postcards, marketing materials, and more.

How Does HWA Work With Service Providers?

HWA (Home Warranty of America) reviews and works with service providers nationwide. The company has a dedicated Vendor Development Department that hosts a database of thousands of service providers in all HWA markets.

How Do I Cancel My Home Warranty Of America Plan?

You can cancel the HWA home warranty plan by calling the company’s customer service team or emailing them. You will receive a full refund if you cancel within 30 days from the date of the purchase. After 30 days, you will only receive a prorated refund minus an administrative fee.

Is The Home Warranty Of America Still In Business?

Yes, the Home Warranty of America is still in business. The company has been operational since 1996. However, it was acquired by Choice Home Warranty in the year 2022 but still provides home warranties under the same name.

How Long Is The Waiting Period For Home Warranty Of America?

Home Warranty of America has no waiting period for new homeowners.

Are Home Warranties A Scam?

No, home warranties aren’t a scam and offer peace of mind to homeowners. It provides coverage for repairing or replacing major home appliances and systems if they stop working or malfunction because of regular wear and tear.

What is the difference Between A Home Warranty Vs. Home Insurance?

A home warranty offers repair and replacement services for major household appliances and systems. Home insurance will protect your home and belongings in case of fires, theft, or thunderstorms.

Home Warranty of America Vs. American Home Shield: Which Is Better?

HWA has nationwide coverage, but AHS doesn’t offer it to all the US states. While both offer 24/7 services to their customers, AHS provides complete systems coverage to homeowners. Both home warranties have their benefits and drawbacks. You should consider getting a quote from both of them and decide accordingly.

How Long Is A Home Warranty Good For?

A home warranty is good for up to 12 months. However, you can always renew the home warranties after the coverage ends.