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Home  /   Companies /   Home Warranty of America
icon Last updated: September 4, 2020

Home Warranty of America

Started in 1996, Home Warranty of America has been providing services to customers across the country. The company claims to have built its business with the idea of simplifying the lives of its customers and providing them immediate help during times of need.

HWA understands the different needs of homeowners and has come up with several plans to protect your expensive systems and appliances. The plans offered by the company cover a range of devices in your home.

With a top-notch customer service team, you are well taken care of if you opt for HWA. The company is headquartered in Illinois and is currently one of the largest sellers of home warranty products. 

Home Warranty of America
3 / 5
Based on 2,194 Reviews | Write A Review

N/A

Estimated Appliance Coverage

N/A

Estimated System Coverage

50

No. Of Active States

Yes

Complaint Resolution Program

WHY Home Warranty of America?

  • The company offers 13-Month home warranty plans that are of great value
  • Average deductible for a contract is $76.63
  • The policy comes into effect immediately
  • Participates in our Complaint Resolution Program
  • Been providing home warranty services since 1996
  • Has a Quality of Repair rating of 3.0

Home Warranty of America PLANS

The cost of plans offered by HWA, differ according to one’s state of residence, and size of property. You can get a free home warranty quote from HomeWarrantyReviews.com to know how much a plan will cost you.

Premier Plan
  • Heating System
  • Ductwork
  • Plumbing (including stoppages)
  • Toilet
  • Sump Pump
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Whirlpool Bathtub
  • Electrical
  • Ceiling Fans
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Doorbells
  • Burglar and Fire Alarm Systems
  • Central Vacuum
  • Dishwasher
  • Garbage Disposal
  • Trash Compactor
  • Built-in Microwave Oven
  • Oven / Range / Stove / Cooktop
  • Garage Door Opener
  • Washers
  • Dryers
  • Refrigerator
Premier Plus Plan
  • Premium Coverage
  • Air Conditioning System
  • Heating System
  • Ductwork
  • Plumbing (including stoppages)
  • Toilet
  • Sump Pump
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Whirlpool Bathtub
  • Electrical
  • Ceiling Fans
  • Kitchen Exhaust Fan / Attic Exhaust Fan
  • Refrigerator
  • Oven / Range / Stove / Cooktop
  • Washers
  • Dryers
  • Dishwasher
  • Built-in Microwave Oven
  • Trash Compactor
  • Garage Door Opener
  • Doorbells
  • Burglar and Fire Alarm Systems
  • Garbage Disposal
  • Central Vacuum
Add-Ons
  • Septic Tank Pumping
  • Second Refrigerator
  • Stand Alone Freezer
  • Pool and Spa
  • Septic System
  • Roof Leak
  • Well Pump
  • SEER/R-410A Modifications
  • Additional Pool and Spa
  • Salt Water Pool
  • GreenPlus
  • Premium Coverage
  • OrangePlus

Home Warranty of America CLAIMS

Home Warranty of America provides the best in service with 24/7 customer support. HWA has a service recall period of 30 days on labor and 90 days for parts. Some of the steps one must follow to file claims include:

  • If you notice any appliance not functioning smoothly, immediately contact HWAs customer care team. You can reach out to the company, online or by calling them up
  • The company will then dispatch a licensed professional to repair or replace the components of your device
  • The technician will conduct a thorough assessment and will decide what is the further course of action, depending on the severity of the problem
  • You are required to pay a deductible amount each time a technician comes into your home to fix a device. The deductible amount is stated in your home warranty contract
  • Once your device is fixed, you must check if it functions properly. If you find any problems you must contact the home warranty company immediately
  States Covered
  Corporate Office
  States Not Covered

What You Should Know About HWA Coverage

HWA provides coverage for repairs or replacements upto $5000, for a single item, and an aggregate of $15,000 for the entire coverage duration. If customers do not make timely payments, the company has the right to stop offering services at its own discretion.

HWA will assign a trained technician once a customer files a claim. Customers should note that HWA is not an agency for technicians, they assign a technician through their tie up with contractors.

If the technician deems the work conditions to be unsafe, he/she will not perform any appliance repairs or replacements. Though customers are still required to pay the necessary trade service call fee stated in the contract.

Customers do have the option of selecting a payment method. They can pay the premium in monthly installments or all at once. Customers must choose their payment option before signing the contract.

HOME WARRANTY OF AMERICA FAQs

What is Home Warranty of America’s phone number?

You can reach Home Warranty of America by calling (888) 492-7359. If you are looking for information about HWA’s claims process, you can read up on it over here.

Where can I read reviews for Home Warranty of America?

You can find reliable reviews submitted by past and present customers on HomeWarrantyReviews.com. You can also check the overall ratings and individual ratings for parameters like quality of repair, repair time, customer service and claims settlement for the company on the whole as well as individual reviews.

What is the service call fee for a HWA Home Warranty contract?

HWA charges a service call fee of $75 and $100 depending on the plan and the premium that you have opted for. Higher the premium, lower the deductible, and vice versa.

What is the policy renewal procedure?

You can renew your HWA contract online. Login to your account, choose the coverage that you want, and set your contract to renew. There’s a video to guide you through the procedure.

How long do claims take to get resolved?

HWA typically assigns a contractor to service requests soon after the claim is filed. If you don’t get a call from the contractor within 24 hours, HWA will give you the number of the service technician for you to contact them directly. Most appointments are set up within 48 hours. In a case where the appliance needs to be repaired or replaced and a part or the equipment required is not available, it may take 5-7 business days for the parts/ equipment to arrive.

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Home Warranty of America REVIEWS

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Samuel Stidwell IV, Urbana, IL

On Sep 22, 2020

Customer service is nice and putting in a claim is convenient. HOWEVER, the contractor in their network could not come out until 7 days later. Now I have been waiting another 2 weeks just for the purchasing department to send me a single email. My tenants have been without a working refrigerator for 3 weeks now. Not good for business and I didn't pay for a warranty to then have to keep calling just so ..Read Full Review

Customer service is nice and putting in a claim is convenient. HOWEVER, the contractor in their network could not come out until 7 days later. Now I have been waiting another 2 weeks just for the purchasing department to send me a single email. My tenants have been without a working refrigerator for 3 weeks now. Not good for business and I didn't pay for a warranty to then have to keep calling just so I can get what I paid for. ..View less

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Home Warranty of America
Home Warranty of America
On Sep 24, 2020

The company has responded to the customer through the CRP system.

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Dorothy Barr, Florence, SC

On Sep 08, 2020

I have had several problems and had to call HWA. Each time I called no one was available to help me for 3 weeks.I am appalled at how this works. Nothing is covered and when I am told to pay and find my own plumber, I am wondering will I get my money back. So disheartening. This is terrible!

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Home Warranty of America
Home Warranty of America
On Sep 16, 2020

The company has responded to the customer through the CRP system.

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Alaa Alshaikhli, Orlando, FL

On Aug 26, 2020

I am a member with HWA since 2014. Recently I have a claim with HWA for my Water Heater I failed the claim at the beginning of August , however, the technician the Plumber came to my house on August 13,2020 AFTER A WEEK, and I paid him the $100 deductible, and he said he is going to replace part for my Water heater. He replaced the part at the same time since he has it on his truck. The technician said t ..Read Full Review

I am a member with HWA since 2014. Recently I have a claim with HWA for my Water Heater I failed the claim at the beginning of August , however, the technician the Plumber came to my house on August 13,2020 AFTER A WEEK, and I paid him the $100 deductible, and he said he is going to replace part for my Water heater. He replaced the part at the same time since he has it on his truck. The technician said two hours and it should be working fine. I waited until next day and it was not working. I called HWA the representative said is going to be RECALL I don’t need to pay. The nearest appointment they had was after FIVE DAYS (this is now 3 weeks without hot water, and I have kids and old people at home). They came two technician . And the technician said is old water heater needs to be replaced and when we replace the part there is something went wrong with Electricity and you need another Electrical Technician. And he start fighting with me he said I need another $100 I told him this is recall I don’t need to pay you again. The Plumber called HWA in front of me and he told them is old water heater needs to be replaced or electrical technician needs to come. The Electrical technician came to my home, however he said there is nothing wrong with electricity. The water heater is old needs to be replace ,and he called HWA infant of me and he gave them the diagnosis. Since that I didn’t hear anything from HWA. I been calling them everyday to have any updates on my claim and everyone give me an answer, I spoke with representative, and she said is going to be replaced and any supervisor will escalated as priority # 3, and she said the plumbing company they will provide the permit from the county. I called the next day the other representative told me I don’t have the diagnoses and I can’t reach the technician. And there is no notes. I spend over 3 hours daily trying to reach out to supervisor or an update. I spoke last week with Supervisor Finally his name was Carlo he said he is a supervisor, and he is going to call me back and he verified my correct phone number and email and until today I didn’t heard anything from him. I called after that the representative said I need to send another technician as second opinion because the first plumber he doesn’t know (As I know all the technicians at HWA they should be expert). The call center have very bad customer service they don’t respect the customer at all, and they don’t have any training, and when I ask to speak with supervisor they said they are busy and they are going to give you a call back and no one call “ this is happen more then 30 times”. I need solution, this is now been a month with out hot water and I have Kids and old people at my home. This is completely inhuman, and Water Heater is first-time need and an emergency from any point of view. The truth is that I do not know for how long they will play this game going around and every day sending technician. Three technician already been in my home two plumber and one Electrical Technician (Both of them called HWA in front of me and they said Water Heater is not working is old needs to be replaced), also they left everything open. Especially at this time with COVID-19, I can’t let every day someone go to my home. Three technicians came already. ..View less

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Home Warranty of America
Home Warranty of America
On Aug 28, 2020

The company has responded to the customer through the CRP system.

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Laura Myers, Gilbert, AZ

On Aug 21, 2020

I'm a local Realtor and when my client was buying their home we offer a selection of companies to choose from. They Chose HWA and closed on their home and moved in. In Arizona with temps above 100+ degrees it wasn't long before they realized they might have reached end of life on their AC. They were getting the run around and I emailed, checking in with them today and this was their reply... Laura, ..Read Full Review

I'm a local Realtor and when my client was buying their home we offer a selection of companies to choose from. They Chose HWA and closed on their home and moved in. In Arizona with temps above 100+ degrees it wasn't long before they realized they might have reached end of life on their AC. They were getting the run around and I emailed, checking in with them today and this was their reply... Laura, The home warranty did nothing for us. I spent hours on the phone trying to get thru to people who supposedly support the warranty. Then using the US contact that Jen provided for us, I escalated to 3 more people here in the US, sadly no one ever called me back or followed up. Needless to say we had to replace the whole unit and pay $9k out of pocket after getting 3 estimates with zero help from the warranty company. That’s the long and short of it. Very disappointed. I have offered warranty options to clients for 16yrs and and buyer chose this company and this is how they are treated. ..View less

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Home Warranty of America
Home Warranty of America
On Oct 21, 2020

The company has responded to the customer through the CRP system.

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Ainoa Martinez, Orlando, FL

On Jul 21, 2020

AVOID THIS COMPANY!!! If you are a homeowner, DO NOT use this company! 1 start is too much for them. Our AC stopped cooling down and we call to submitted a claim. Once the third party provider went to our home, they turned off the AC and asked us to leave the house because was not healthy for us and our 6 month old baby, so we left our home immediately on 06/30/2020. It is summer in Florida so we couldn& ..Read Full Review

AVOID THIS COMPANY!!! If you are a homeowner, DO NOT use this company! 1 start is too much for them. Our AC stopped cooling down and we call to submitted a claim. Once the third party provider went to our home, they turned off the AC and asked us to leave the house because was not healthy for us and our 6 month old baby, so we left our home immediately on 06/30/2020. It is summer in Florida so we couldn´t stay at our home. After 4 weeks we are still waiting for HWA to buy the parts and fix our AC. My husband spends more than 7 hours daily trying to reach the supervisors who always find a new problem with the order and the parts, every day they said a new piece is not available (while the provider let them know they can see the availability of the pieces they need to fix our AC). At this point, basically they do not want to proceed and fix the air. We needed to travel to a city 4 hours away from our home and our Health Insurance does not cover any of us if we have an emergency. Last week, they affirmed they bought the pieces (let´s clarify that we are going to pay for one of the pieces they should pay) but, after a week, they do not have a delivery date, order number, and/or any detail about the purchase they made. They keep saying they need 48 more hours for purchasing to give them the details. The service agents laugh when I mentioned that we were out from our home with our baby for 4 weeks and after that hang up the phone again. This is completely inhuman, and AC in Florida during this time of the year is a first-time need and an emergency from any point of view. The truth is that we do not know for how long they will play this game so PLEASE AVOID USE THIS COMPANY!!!!! ..View less

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Home Warranty of America
Home Warranty of America
On Jul 22, 2020

The company has responded to the customer through the CRP system.

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Jessica Hensley, Tulsa, OK

On Jun 30, 2020

*******SCAM******* I filed a dishwasher claim exactly 30 days ago. The contractor came out and it was determined that I need a new dishwasher and it would take 3-5 business days to arrive. I have called 5 times and each time I am told the same thing. It wasn't submitted. Each time I call it is a minimum of a 45 minute call. I escalated the call once, 30 minutes after being transferred to that department ..Read Full Review

*******SCAM******* I filed a dishwasher claim exactly 30 days ago. The contractor came out and it was determined that I need a new dishwasher and it would take 3-5 business days to arrive. I have called 5 times and each time I am told the same thing. It wasn't submitted. Each time I call it is a minimum of a 45 minute call. I escalated the call once, 30 minutes after being transferred to that department when the person was almost finished the call disconnected and never called back. I am currently on hold with them again. When I do ask for a supervisor I am told they will only have the same information. I'm really beginning to think this is nothing more than a scam. ..View less

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Home Warranty of America
Home Warranty of America
On Jul 01, 2020

The company has responded to the customer through the CRP system.

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John F Ehricht, Baton Rouge, LA

On Jun 30, 2020

We have a Jenn-Air downdraft electric cook top on the island in our kitchen. The unit is about 37 years old. In March of this year 2020, we contacted HWA because two of the burners would only stay on high. About 4 techs came and went and provided various stories, and nothing was resolved. Then about a month ago in early June a tech came over and said that he could no longer get parts to fix our unit and ..Read Full Review

We have a Jenn-Air downdraft electric cook top on the island in our kitchen. The unit is about 37 years old. In March of this year 2020, we contacted HWA because two of the burners would only stay on high. About 4 techs came and went and provided various stories, and nothing was resolved. Then about a month ago in early June a tech came over and said that he could no longer get parts to fix our unit and said he would recommend a replacement. We needed a 30 inch electric downdraft cook top. The replacement people said they could not locate a replacement and for us to provide them with a model number of a replacement which we did. Then instead of offering us a replacement, they just said they would give us $1,500. We called a number of people about this and said we wanted a replacement and not $1,500 cash. Finally the claims people kept insisting that it was in the policy that we just had to take the $1,500 and we could not get a replacement. Then they said that it would take up to six weeks to get a check in the mail and in the mean time company policy prevented them from sending any type of acknowledgement concerning this. After other numerous calls, we were told the only recourse was to go on the chat room. Yesterday I went on the chat room and was told that I should have been offered a replacement, but because I was not, it was too late to do anything about it and the check has been "released" and will take up to 5 weeks to get to me in LA by the USPS and that I should have received an email, but now it is too late to get another one and that I needed to speak to the vendor line about this. I called the vendor line and they said this not correct but did offer to have someone call me, but as of now, no one has contacted me. I did get a copy of the transcript from the chat room to confirm everything that was said. Obviously, at this point, we are extremely not satisfied. They should get negative star rating. ..View less

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Home Warranty of America
Home Warranty of America
On Jul 01, 2020

The company has responded to the customer through the CRP system.

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M C McCoy, Fort Worth, TX

On Jun 20, 2020

I am a Realtor Broker. I have had this company now for several years. My refrigerator stop working two days ago. Contacted company was assigned claim number and a local company was assigned. waited two days and no response. Called the assigned company and they responded that they didn't do service for the warranty company due to their practices. I tried to contact the warranty company with the number on ..Read Full Review

I am a Realtor Broker. I have had this company now for several years. My refrigerator stop working two days ago. Contacted company was assigned claim number and a local company was assigned. waited two days and no response. Called the assigned company and they responded that they didn't do service for the warranty company due to their practices. I tried to contact the warranty company with the number on my claim not able to talk with a live person. Had to fill out form. Is this any way to do business? ..View less

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Home Warranty of America
Home Warranty of America
On Jun 23, 2020

The company has responded to the customer through the CRP system.

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Brittany Alvarado, Richmond, TX

On Jun 13, 2020

I am absolutely appalled by this company. I have been given the runaround in regards to my claim for over a month now. Each week I am told that they did not receive the diagnosis from the plumber, so they contact the plumber and get the diagnosis. Then they tell me it needs to go to the department that makes the decisions on what and how much will be covered and I will hear back in 24-48 hours. By the th ..Read Full Review

I am absolutely appalled by this company. I have been given the runaround in regards to my claim for over a month now. Each week I am told that they did not receive the diagnosis from the plumber, so they contact the plumber and get the diagnosis. Then they tell me it needs to go to the department that makes the decisions on what and how much will be covered and I will hear back in 24-48 hours. By the third day, I call, and magically, all of this information is gone and they start the process AGAIN! This has occurred 3 times! I have been told there is no one else I can talk to in regards to Thai. It's theft and it is absolutely disgusting! DO NOT go with this company. This was all in regards to a leak from my whirlpool bath tub which IS covered by my policy. ..View less

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Home Warranty of America
Home Warranty of America
On Jun 19, 2020

The company has responded to the customer through the CRP system.

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Laken Haynie, Dallas, TX

On May 12, 2020

This company is the worst. They sent a technician out (had 3 contact me because first 2 decided not to come to the house) and were only at the house for 5 mins and left saying they cannot perform the job but still are asking for the 75$ for coming out. The technician was not professional and even the home warranty customer service was not helpful. There must also be a glitch in the system because I never ..Read Full Review

This company is the worst. They sent a technician out (had 3 contact me because first 2 decided not to come to the house) and were only at the house for 5 mins and left saying they cannot perform the job but still are asking for the 75$ for coming out. The technician was not professional and even the home warranty customer service was not helpful. There must also be a glitch in the system because I never submitted the request online. I only wanted to see what information was needed. When I closed it said my request was submitted without me even completing it. I have heard bad thins about home warranty of America but didn't believe it. The companies they have even sent in the past to work on the house were subpare and never completed the job requiring me to hire other service technicians to come and fix the problem. So I'm out the money for having a home warranty technician come out multiple times(paying 75$ each time they come) for the same problem within two weeks but also paying for my own technicians who then inform me that the problems were not even addressed properly. ..View less

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Home Warranty of America
Home Warranty of America
On Jun 04, 2020

The company has responded to the customer through the CRP system.

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William Estes, Richmond, TX

On May 07, 2020

I have waited 4 weeks to have my air compressor replaced. Their contractor approved it and can't get approval to replace it. He informed me there are 4 others in the same situation that i am in. He told me he has not been paid by HWA since November. I am in S. Texas where the temperature is 92 degrees and the humidity is the same. I had to go to local services and pay for the job to be done. These ..Read Full Review

I have waited 4 weeks to have my air compressor replaced. Their contractor approved it and can't get approval to replace it. He informed me there are 4 others in the same situation that i am in. He told me he has not been paid by HWA since November. I am in S. Texas where the temperature is 92 degrees and the humidity is the same. I had to go to local services and pay for the job to be done. These HWA people, in my opinion, are crooks. i erroneously bought their warranty thinking it was american home warranty which is a honest company. NEVER USE THIS COMPANY! ..View less

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Home Warranty of America
Home Warranty of America
On Jun 04, 2020

The company has responded to the customer through the CRP system.

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RSH, Spokane, WA

On Mar 05, 2020

Scam. I live in a populated area but no service providers will work with HWA because they are a scam shell game. If you don't have a service provider, they will tell you to get the repair done, THEN they will reimburse you. But guess what? They don't. I got authorization to complete the repair, had a licensed technician conduct the repair (more than $1000), submitted receipts, and then the shell game ..Read Full Review

Scam. I live in a populated area but no service providers will work with HWA because they are a scam shell game. If you don't have a service provider, they will tell you to get the repair done, THEN they will reimburse you. But guess what? They don't. I got authorization to complete the repair, had a licensed technician conduct the repair (more than $1000), submitted receipts, and then the shell game began. They will lock you out of the website so you can't cancel the service, they will tell you again and again that the issue is "under review" when it isn't, then they will ghost you all the while collecting their monthly fee of course. Threatening to cancel doesn't work because they'd rather lose the premium than pay you back. In October 2019, they stopped sending a notification email about upcoming bank debits. This was the same time they locked me out of the website. I called and told them to cancel, and no payments were withdrawn from my account in early November on the usual date. Then they changed the payee name to "Dir-Energy" and resumed pulling from my account until I noticed it this month. We were busy and thought it was the power company, but further research found it was Home Warranty of America doing it without authorization. Such a shady outfit. Bottom line: Stay away. Will be pursuing this in small claims court. ..View less

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Response
Home Warranty of America
Home Warranty of America
On Apr 16, 2020

Thank you for taking the time to leave feedback about your experience. While I am sorry that you experienced any lack of communication from HWA and hope to shed some light on your claim. HWA is not an authorized retailer and in some cases will approve for our homeowners to use their own vendor and we have a dedicated team that handles these invoices for reimbursement. Most independent contrac ..Read Full Review

Thank you for taking the time to leave feedback about your experience. While I am sorry that you experienced any lack of communication from HWA and hope to shed some light on your claim. HWA is not an authorized retailer and in some cases will approve for our homeowners to use their own vendor and we have a dedicated team that handles these invoices for reimbursement. Most independent contractors we partner with agree to our prices which removes any up charge on labor and parts to make the repair or replacement cheaper for our customers if they do experience any out of pocket cost. In November we did make a change to our customer portal which is why you experienced difficulties with logging in and we would be happy to help resolve this for you now, if its still needed. Please let us know if we can offer you support in this claim as we do not want to lose your trust and business. Please let us know if we can help or email us at digitalcare@hwahomewarranty.com for further assistance. - Digital Care ..View less

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Norm Booth, Calera, AL

On Feb 15, 2020

You really need to save your money, these people will take it and then never help. Been without our heat since November of 2019. It is now February of 2020, and still nothing not one phone call returned. Just one lie after another. This is the worse company o have ever seen, and I’m in my 50’s. We are now seeking legal action against them, was surprised at how a company this bad can stay in b ..Read Full Review

You really need to save your money, these people will take it and then never help. Been without our heat since November of 2019. It is now February of 2020, and still nothing not one phone call returned. Just one lie after another. This is the worse company o have ever seen, and I’m in my 50’s. We are now seeking legal action against them, was surprised at how a company this bad can stay in business. ..View less

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Response
Home Warranty of America
Home Warranty of America
On Mar 30, 2020

Hi Norm, and thank you for the feedback. We are so sorry to hear that your experience was less than outstanding, as that is certainly not the type of impression we want to leave for any of our homeowners. We are working tirelessly to make improvements to all areas of our business, and we appreciate your patience. We wish you all the best, Norm.

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Shelia D Blackmon, Charlotte, NC

On Feb 15, 2020

Home WARRANTY OF AMERICA has been giving me the run around since Jan. 15, 2020. I called in a claim for my dryer. HWA did not contact a contracter, had to call back several times for this to happen. The contracter came out and deemed that the dryer could not be repaired, after several calls HWA said that they would replace the dryer, gave me a model number for a GE dryer, (my dryer is a whirlpool how tha ..Read Full Review

Home WARRANTY OF AMERICA has been giving me the run around since Jan. 15, 2020. I called in a claim for my dryer. HWA did not contact a contracter, had to call back several times for this to happen. The contracter came out and deemed that the dryer could not be repaired, after several calls HWA said that they would replace the dryer, gave me a model number for a GE dryer, (my dryer is a whirlpool how that is comparable I don't know) but I accepted this Where is the replacement? They have expedited it to the purchasing department at least 20 time, makes me wonder if there is a purchashing department. Customer service is constantly lying to you and those thaey are reading a script. I really feel like I have been scammed, I said this to the rep and he proceeded to try and throw the ball in GE's court as the holdup. I would not recommend HWA to anyone. This scam company is terrible. HWA won't provide the service but they are (was) on time with withdrawing funds from your account, I give them 10 stars for this. So sad, 0 ..View less

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Home Warranty of America
Home Warranty of America
On Apr 06, 2020

Good morning, Sheila. We want to apologize for the frustration you have experienced with this claim; this is not the type of experience we want to provide for any of our customers. We are working diligently to make changes and improve across all areas of our business. We appreciate your feedback, and hope to have the opportunity to provide you with a truly excellent experience on your next claim! ..Read Full Review

Good morning, Sheila. We want to apologize for the frustration you have experienced with this claim; this is not the type of experience we want to provide for any of our customers. We are working diligently to make changes and improve across all areas of our business. We appreciate your feedback, and hope to have the opportunity to provide you with a truly excellent experience on your next claim! Thank you, and have a great Monday! ..View less

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Melinda Ross, Knoxville, TN

On Oct 21, 2019

My air conditioner went out during these hot day. My HWA representative called an air conditioning company which called within an hour and set up an appointment. The technician arrived and completed repairs. This was the easiest process.

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Home Warranty of America
Home Warranty of America
On Mar 05, 2020

Thank you for taking the time to provide feedback on your ac claim and we are glad you hear you had a seamless experience! Have a wonderful day! - Maddy

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Luis Ruiz, Atlanta, GA

On Oct 17, 2019

They choose repair companies that have bad reviews, that will not only not show multiple times but also not call to notify you until after you lost days of work. It turns out too expensive after you factor the frustration and days of work lost. I've had both a company that failed to show up more than once, and another that simply never called to set up a visit as I was told they would.

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Home Warranty of America
Home Warranty of America
On Jan 16, 2020

Good Morning, Luis. We are so sorry to hear that you had this type of experience with our vendors. We do have a dedicated vendor development department that reviews and approves service providers through an extensive process, including feedback from our homeowners. If you run into this type of problem with your assigned service vendor in the future, please contact us immediately so that we may ass ..Read Full Review

Good Morning, Luis. We are so sorry to hear that you had this type of experience with our vendors. We do have a dedicated vendor development department that reviews and approves service providers through an extensive process, including feedback from our homeowners. If you run into this type of problem with your assigned service vendor in the future, please contact us immediately so that we may assist in re-assigning your claim to a different vendor. We apologize for the frustration that this situation caused for you, Luis. Thank you for taking the time to provide this feedback, and we wish you a wonderful day! ..View less

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Kim Giveans, Slidell, LA

On Sep 20, 2019

I had a hot water heater problem and HWA sent a plumber. John L. Plumbing came immediately and diagnosed that my 24 year old unit was now leaking. Within 24 hours, we had a new hot water heater up and running!! I'm a REALTOR and have used HWA for 15 years and they have ALWAYS given my clients and me FANTASTIC service!! Thanks Home Warranty of America!! You're the BEST!

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Response
Home Warranty of America
Home Warranty of America
On Oct 18, 2019

The company has responded to the customer through the CRP system.

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Randy for M Boykin, Lexington, SC

On Sep 13, 2019

Overall having the HW with HWA has been a big assist. Even though some of the repairs were simple and would have cost less than the deductible, others would have cost a great deal of money. So I consider that a wash. My largest complaint is the timeliness of the repairs. The companies that contract with HWA have not shown any sense of urgency. We lost power in winter and lost heat, but for the kindness o ..Read Full Review

Overall having the HW with HWA has been a big assist. Even though some of the repairs were simple and would have cost less than the deductible, others would have cost a great deal of money. So I consider that a wash. My largest complaint is the timeliness of the repairs. The companies that contract with HWA have not shown any sense of urgency. We lost power in winter and lost heat, but for the kindness of our electric coop we would have been without power for a week or more. Most recently our dryer quit working. From filing the claim to completion of repair was exactly 4 weeks. ..View less

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Response
Home Warranty of America
Home Warranty of America
On Oct 18, 2019

The company has responded to the customer through the CRP system.

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Priscilla Duarte, Round Rock, TX

On Aug 13, 2019

Worst home warranty ever!!!! They lie about their coverage! Do not waste your money on this company. They will cancel your policy if you don’t answer one phone call. They also lie about calling you too. What's seriously the point of having warranty if they don't cover Anything. Had a dryer issue, I checked before I opened up a ticket and they assured me it would be covered. When the technician cont ..Read Full Review

Worst home warranty ever!!!! They lie about their coverage! Do not waste your money on this company. They will cancel your policy if you don’t answer one phone call. They also lie about calling you too. What's seriously the point of having warranty if they don't cover Anything. Had a dryer issue, I checked before I opened up a ticket and they assured me it would be covered. When the technician contacted my warranty they said they would not cover a penny! Don't waste your money or DO NOT go with them!!! ..View less

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Home Warranty of America
Home Warranty of America
On Aug 15, 2019

Hi Priscilla, We regret to hear that your first experience with HWA was not what you had expected, and appreciate your feedback. As with all warranties, coverage is detailed in the Agreement and there are some items and conditions which may not be covered. Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to o ..Read Full Review

Hi Priscilla, We regret to hear that your first experience with HWA was not what you had expected, and appreciate your feedback. As with all warranties, coverage is detailed in the Agreement and there are some items and conditions which may not be covered. Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Upon review of your claim, we received the diagnosis from the vendor indicating there was a gas leak from the coil. Based on review of your home inspection, the dryer was not inspected and we have no documentation to prove the dryer was in proper working order prior to the start of the warranty. ..View less

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Stormy Gail Presson, Bulverde, TX

On Aug 10, 2019

I have used a variety of Home Warranties in the past 22 years, being that I am a Realtor. American Home shield is the worst of all of them. Home Warranty of America, although not perfect, is the one I have kept on my home for 7 years, and suggest anyone thinking about a Home Warranty to check out. My advice on Home Warranties, is learn to navigate there system, understand your contract.

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Home Warranty of America
Home Warranty of America
On Aug 13, 2019

Hi Stormy, Thank you for taking the time to provide us with this firsthand review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone or live chat should you need our assistance. Thanks again and have a wonderful day!

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