Customers have given their opinion on the serviceability of Home Warranty of America:
This company has twice emerged as an award winner in recent Annual Home Warranty awards. With consistently good services, HWA bagged awards in Top Rated Company and Best in Service categories in the years 2014 and 2013, respectively. For information about the awards, visit Annual Home Warranty Awards page.
After having problems with getting on the website, I did a chat with Gabriel and Gabriel fixed my problem right away!! Great Service!!
I have filed 2 claims in a week with operator named "Luis." He does a great job online or on the phone. Service was quick (accept for one company who did not show.)
A/C problems was fixed very fast just as we needed it. Thank you!!!
|Annual Premium||$275 - $695|
|Deductible||$75 - $100|
|Minimum Contract Length||N/A|
|Estimated Systems Coverage||N/A|
|Estimated Appliance Coverage||N/A||Home inspection required||No|
|Maintenance records required to request service||N/A|
Contractors and Technicians
|Covered Items||Premier Plan||Premier Plus Plan||Add-Ons|
Air Conditioning System
|The air conditioning system should not exceed 5-ton capacity and should be designed for residential use only.|
Ducted electric wall air conditioning, ducted central air conditioning, water source or geothermal heat pumps, and evaporative coolers. All components and parts for systems excluding water source and geothermal heat pumps. All parts and components located within the foundation of the home and garage.
Gas air conditioning systems, condenser casings; Electronic air cleaners, non-ducted wall units, window units; Registers and grills, filters; Humidifiers, water towers, chillers and their components, units that are of improper size; All exterior condensing, pump pads, cooling; Condensate pumps, commercial grade equipment; Roof mounts, jacks, stands or supports; Improper use of metering, thermal expansion, refrigerant conversion, valves, water leaks, leak detections; Air conditioning unit with a mismatched condensing unit and/or evaporative coil per manufacturer specifications; Outside and underground piping and components for geothermal and water source heat pumps, costs for crane rentals; Improper use of metering devices (for thermal expansion on valves); Computerized, electronic and manual systems management and zone controllers.
HWA is not responsible for the costs involved with matching the dimensions, make, color, or brand of the air conditioning unit. The optional SEER/R-410A modifications coverage needs to be purchased for that. However, HWA will not pay costs related to upgrades, modifications, or additional work that’s required to clean or evacuate a system of R-22 required by the repair of existing equipment or installation of new equipment.
Note: Home Warranty of America’s contract will pay up to $10 per pound of refrigerant for authorized repairs.
Premium coverage includes coverage for filters, costs related to freon recapture, and window units as well.
|Coverage Limit: $1,500 per item per contract term.|
This includes access, diagnosis, repair, and replacement of any glycol, steam circulating or hot water heating systems. It also includes geothermal and water source heat pumps.
All components and parts that are required for the operation of the system including heat pumps which heat or cool the home, water source or geothermal heat pumps. All components and parts that are located within the foundation of the home and attached garage.
All components and parts that are associated with geothermal, water source heat pumps. This includes redrilling of wells for geothermal or water source heat pumps, components for the same, and also the well pump and its components for geothermal and water source heat pumps; Underground or outside piping; Baseboard casings; Fuel storage tanks, oil storage tanks; Solar heating systems and its components, portable units, gas heat pump systems, fireplaces and key valves; Underground or outside piping and components for water source heat pumps or geothermal heat pumps.
Filters, registers, electronic air cleaners; Clocks, timers, grills; Commercial grade equipment; Improper use of metering devices (for thermal expansion valves), systems that have mismatched condensing units and evaporative coil per manufacturer specifications; Heat lamps, humidifiers, flues, and vents; Computerized, electronic or manual systems management and zone controllers; Pellet stoves, wood stoves, cable heat; After market inducer motor fans, condensate pumps; Cost of crane rentals; Modifications or upgrades required for the repair of existing equipment or the installation of new equipment.
Home Warranty of America does not ensure the responsibility of costs that are associated with matching the brand, make, color or dimensions of the existing unit. That can be covered by requesting for the optional SEER/R-410A Modifications.
Note: HWA’s contract will pay up to $10 per pound of refrigerant for authorized repairs.
Premium coverage includes coverage for heat lamps and filters.
|Coverage Limit: $2,000 per contract term for any covered electrical repairs required due to rust and corrosion.|
All components and parts are included.
Fixtures; Intercoms and doorbell systems associated with intercoms; Carbon monoxide alarms; Solar power systems and panels, solar components; Energy management systems; Inadequate wiring capacity Direct Current (D.C.); Attic fans; Circuit overload, damages due to power failure or surges or loads greater than the system’s design.
Plumbing (including stoppages)
|Coverage Limit: $1,000-$2,000|
$1,000 per contract term for access, diagnosis, repair or replacement of covered systems and components that are concrete encased or otherwise inaccessible.
$2,000 per contract term for plumbing repairs related to rust and corrosion.
Leaks and breaks of water, gas, drain, waste or vent lines, unless it is caused by freezing or roots; Instant hot water dispensers, valves for tub, shower, and diverter angle stops, rinse and gate valves; Toilet wax ring seals, toilet bowls, tanks and mechanisms (will be replaced by builder’s standard as necessary); Built-in bathtub whirlpool motor and pump assemblies; Permanently installed interior sump pump (only used for stormwater); Clogs and stoppages including hydro jetting, in sewer and drain lines up to 125 ft. from access point. Main line stoppages if there is a ground level clean out available, Polybutene piping up to $1,000.
Stoppages and clogs in drain and sewer lines that can’t be cleared by cable, hydro jetting or by collapsed, damaged or broken lines or roots, outside the confines of the main foundation. This is applicable even if it is within 125 feet of the access point. Clogs and stoppages that can be cleared only through a roof vent; Cost for locating, accessing, or installing ground level clean out; Access to sewer or drain lines from vent or removal of water closets or toilets; Hose bibs, Damage or collapse to water, drain, gas, waste or vent lines that are caused due to freezing, settlement or roots.
Fixtures, shower enclosures and base pans, shower heads and arms, cartridges, showers and bathtubs; Sewage ejector pumps, holding or storage tanks; Bathtub mechanisms, toilet seats and lids, sinks; Grouting or cabling; Whirlpool jets, pressure regulators, inadequate of excessive water pressure, septic tanks, recirculation pumps; Saunas or steam rooms; Flow restrictions in fresh water lines caused by rust, chemical deposits or corrosions. Back up and battery sump pump systems, basket strainers.
Premium Coverage includes cartridges and fixtures, faucets, shower heads and shower arms (which replaceable by chrome builders standard), interior hose bibs, and toilets of similar quality ($500 limits on toilets).
|Coverage Limit: $1,000 for diagnosis, repair or replacement if ductwork is accessible only through concrete encased floors, walls, or ceilings.|
This is applicable only when covered repairs require access to ductwork. It includes diagnosis, sealing, repair or replacement to ductwork through unobstructed walls, ceilings or floors. Obstructions may include floor coverings, appliances, systems, cabinets, etc.
The duct from the heating unit to the point of attachment at registers or grills.
Damper motors, vents, flues and breaching, separation due to settlement and lack of support; Insulation, grills and registers, asbestos-insulated ductwork; Computerized, electronic and manual systems management and zone controllers; Diagnostic testing, locating leaks to ductwork, that include but are not limited to, requirements during installation or replacement of the system, and the requirements of the federal, state or local law, ordinance or regulation.
|Coverage Limit: $1,000 per contract term for repair or replacement of tankless or oil water heaters.|
Provides coverage for tankless, gas, electric or oil water heaters. Includes all components and parts, including circulating pumps.
Drain lines, vents and flues; Fuel holding or storage tanks; Solar water heaters and its components.
Energy management systems; Noise; Problems resulting from sediment; Commercial grade equipment and units exceeding 75 gallons.
Premium Coverage includes problems resulting from sediment.
|Coverage Limit: $400 per contract term for diagnosis and repair of each vacuum.|
All mechanical system components and parts.
Ductwork, blockages, and accessories.
|This includes exhaust fans as well.|
Coverage Limit: $400 per contract term
Switches, motors, controls, blades and bearings.
Belts, filters, shutters, lighting;
Venting ductwork that is related to the exhaust fan.
Kitchen Exhaust Fan / Attic Exhaust Fan
|Same coverage as ceiling fans.|
Instant Hot/Cold Water Dispenser
|Information not available.|
All components and parts.
Battery operated doorbells and associated with intercom systems.
Burglar and Fire Alarm Systems
|Coverage Limit: $400 per contract term for diagnosis and repair of each burglar or fire alarm system.|
All components and parts.
Parts or wiring located outside the main foundation of the home. Batteries, video monitors, video cameras; Sprinkler alarms and systems.
|Information not available.|
All components and parts, this includes the entire unit.
Jams and problems that are caused due to bones and foreign objects apart from food.
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Corporate Office||Buffalo Grove, IL|
|Address||PO Box 850 Lincolnshire, Illinois 60069-0850|
|Contact for quote||No|
|No. of Employees||201-500|
|Executive Profiles||Manu Asthana - President North America Operations, Leah Barton - Vice President of Operations|
|Alias||HWA, Direct Energy Home Warranty of America, Inc.|
For existing homeowners, HWA offers coverage for a wide range of home systems and appliances through its two plans — Premier Plan and the Premier Plus Plan. The Premier Plus Plan, however, includes a slightly wider range of coverage which includes air conditioning and Premium Coverage (additional coverage for some kitchen appliances, air conditioning, and heating systems). Both the plans offer a wide range of coverage and also include optional items that can be added on for an additional cost.
HWA Home Warranty’s Premier Plan includes the following systems, electrical system, heating system, plumbing and stoppages, whirlpool bathtub, ductwork, water heaters, central vacuum, ceiling and exhaust fans, burglar and fire alarm systems, garbage disposals, instant hot/cold water dispensers, doorbells, toilets, and sump pump. Appliances include clothes washer and dryer, refrigerators, trash compactors, built-in microwave oven, oven/ range/ cooktop, dishwashers, and garage door openers.
Optional coverage includes pool and spa, additional pool and spa, saltwater pool, roof leaks, second refrigerator, well pump, septic tank pumping, standalone freezer, septic system, OrangePlus, GreenPlus, and SEER/R-410A Modifications.
You can find reliable reviews submitted by past and present customers on HomeWarrantyReviews.com. You can also check the overall ratings and individual ratings for parameters like quality of repair, repair time, customer service and claims settlement for the company on the whole as well as individual reviews.
HWA charges a service call fee of $75 and $100 depending on the plan and the premium that you have opted for. Higher the premium, lower the deductible and vice versa.
You can renew your HWA contract online. Login to your account, choose the coverage that you want and set your contract to renew. There’s a video to guide you through the procedure.
HWA typically assigns a contractor to service requests soon after the claim is filed. If you don’t get a call from the contractor within 24 hours, HWA will give you the number of the service technician for you to contact them directly. Most appointments are set up within 48 hours. In a case where the appliance needs to be repaired or replaced and a part or the equipment required is not available, it may take 5-7 business days for the parts/ equipment to arrive.
Yes, Home Warranty of America has its own vendors or contractors that are dispatched when its customers file a claim. The company screens service providers from across the nation before adding them onto the team.
No, the contract does not have any age restrictions on the appliances and systems covered. HWA does not require a home inspection to be carried out before issuing the contract either.
HWA’s corporate office is in Buffalo Grove, Illinois.
Home Warranty of America offers two plans (a) the Premier Plan and (b) Premier Plus Plan. The Premier Plan costs $44.62 per month and the Premier Plus Plan costs $53.46 per month. It has a service call fee of $75. HWA also offers these plans for a lower price but comes with a $100 service call fee.
You can reach Home Warranty of America by calling (888) 492-7359. If you are looking for information about HWA’s claims process, you can read up on it over here.
HWA Home Warranty also known as Home Warranty of America is a home warranty company that offers home warranty services nationwide including the District of Columbia.
With the real estate agent page, you have a separate page to log-in, find sales representatives and view plans. There are also tools and resources that real estate agents can use to put them in a better position to explain and sell home warranties to home buyers and sellers.