HSA Home is known to be clean, professional and friendly with quality work which is done in a timely manner. The online services are quick, easy and effective with free cancellation within 30 days and 24/7 service calls.
This company has twice emerged as an award winner in recent Annual Home Warranty awards. With consistently good services, HWA bagged awards in Top Rated Company and Best in Service categories in the years 2014 and 2013, respectively. For information about the awards, visit Annual Home Warranty Awards page.
Royal Oak, MI
Had 2 claims for plumbing. Both were with AA plumbing. Unbelievably fantastic service and repairs. Very happy. Will akwats request AA Plumbing for my needs.
The tech was awesome. Got our furnace back in operation fast and explained everything. Super happy we had HWA. Saved a TON.
Furnace had a cracked heat exchanger. Was leaking carbon monoxide. They replaced the unit with in a couple of days. Totally satisfied with the entire process.
|Annual Premium||$275 - $695|
|Deductible||$60 - $100|
|Minimum Contract Length||N/A|
|Estimated Appliance Coverage||N/A|
|Estimated Systems Coverage||N/A|
|Home inspection required||N/A|
|Maintenance records required to request service||N/A|
|Free online quote availability||Yes|
Contractors and Technicians
Started in 1996, Home Warranty of America has been providing services to customers across the country. The company claims to have built their business with the idea of simplifying the lives of their customers and providing them immediate help during times of need. The company is headquartered in Illinois and is currently one of the largest sellers of home warranty products.
|Covered Items||Premier Plan||Premier Plus Plan||Add-Ons|
|Coverage Limit: $2,000 per contract term for any covered electrical repairs required due to rust and corrosion.|
All components and parts are included.
Fixtures; Intercoms and doorbell systems associated with intercoms; Carbon monoxide alarms; Solar power systems and panels, solar components; Energy management systems; Inadequate wiring capacity Direct Current (D.C.); Attic fans; Circuit overload, damages due to power failure or surges or loads greater than the system’s design.
All components and parts.
Battery operated doorbells and associated with intercom systems.
|This includes exhaust fans as well.|
Coverage Limit: $400 per contract term
Switches, motors, controls, blades and bearings.
Belts, filters, shutters, lighting;
Venting ductwork that is related to the exhaust fan.
Plumbing (including stoppages)
|Coverage Limit: $1,000-$2,000|
$1,000 per contract term for access, diagnosis, repair or replacement of covered systems and components that are concrete encased or otherwise inaccessible.
$2,000 per contract term for plumbing repairs related to rust and corrosion.
Leaks and breaks of water, gas, drain, waste or vent lines, unless it is caused by freezing or roots; Instant hot water dispensers, valves for tub, shower, and diverter angle stops, rinse and gate valves; Toilet wax ring seals, toilet bowls, tanks and mechanisms (will be replaced by builder’s standard as necessary); Built-in bathtub whirlpool motor and pump assemblies; Permanently installed interior sump pump (only used for stormwater); Clogs and stoppages including hydro jetting, in sewer and drain lines up to 125 ft. from access point. Main line stoppages if there is a ground level clean out available, Polybutene piping up to $1,000.
Stoppages and clogs in drain and sewer lines that can’t be cleared by cable, hydro jetting or by collapsed, damaged or broken lines or roots, outside the confines of the main foundation. This is applicable even if it is within 125 feet of the access point.
Clogs and stoppages that can be cleared only through a roof vent; Access to sewer or drain lines from vent or removal of water closets or toilets; Cost to access, locate or install ground level clean out; Hose bibs, Damage or collapse to water, drain, gas, waste or vent lines that are caused due to freezing, settlement or roots.
Fixtures, shower enclosures and base pans, shower heads and arms, cartridges, showers and bathtubs; Sewage ejector pumps, holding or storage tanks; Bathtub mechanisms, toilet seats and lids, sinks; Grouting or cabling; Whirlpool jets, pressure regulators, inadequate of excessive water pressure, septic tanks, recirculation pumps; Saunas or steam rooms; Flow restrictions in fresh water lines caused by rust, chemical deposits or corrosions.
Back up and battery sump pump systems, basket strainers.
Premium Coverage includes cartridges and fixtures, faucets, shower heads and shower arms (which replaceable by chrome builders standard), interior hose bibs, and toilets of similar quality ($500 limits on toilets).
|Coverage Limit: $1,000 per contract term for repair or replacement of tankless or oil water heaters.|
Provides coverage for tankless, gas, electric or oil water heaters. Includes all components and parts, including circulating pumps.
Drain lines, vents and flues; Fuel holding or storage tanks; Solar water heaters and its components.
Energy management systems; Noise; Commercial grade equipment and units that exceed 75 gallons. Problems resulting from sediment.
Premium Coverage includes problems resulting from sediment.
All components and parts, this includes the entire unit.
Jams and problems that are caused due to bones and foreign objects apart from food.
|Coverage Limit: $400 per contract term for diagnosis and repair of each vacuum.|
All mechanical system components and parts.
Ductwork, blockages, and accessories.
Air Conditioning System
|The air conditioning system should not exceed 5-ton capacity and should be designed for residential use only.|
Ducted electric wall air conditioning, ducted central air conditioning, water source or geothermal heat pumps, and evaporative coolers. All components and parts for systems excluding water source and geothermal heat pumps. All parts and components located within the foundation of the home and garage.
Gas air conditioning systems, condenser casings; Electronic air cleaners, non-ducted wall units, window units; Registers and grills, filters; Humidifiers, water towers, chillers and their components, units that are of improper size; All exterior condensing, pump pads, cooling; Condensate pumps, commercial grade equipment; Roof mounts, jacks, stands or supports; Improper use of metering, refrigerant conversion, thermal expansion, water leaks, valves, leak detections; Outside and underground piping and components for geothermal and water source heat pumps, costs for crane rentals; Air conditioning with a mismatched condensing unit and/or evaporative coil per manufacturer specifications; Improper use of metering devices (for thermal expansion on valves); Electronic, computerized and manual systems management and zone controllers.
HWA is not responsible for the costs involved with matching the dimensions, make, color, or brand of the air conditioning unit. The optional SEER/R-410A modifications coverage needs to be purchased for that. However, HWA will not pay costs related to upgrades, modifications, or additional work that’s required to clean or evacuate a system of R-22 required by the repair of existing equipment or installation of new equipment.
Note: HWA’s contract will pay up to $10 per pound of refrigerant for authorized repairs.
Premium coverage includes coverage for filters, costs related to freon recapture, and window units as well.
|Coverage Limit: $1,500 per item per contract term.|
This includes access, diagnosis, repair, and replacement of any glycol, steam circulating or hot water heating systems. It also includes geothermal and water source heat pumps.
All components and parts that are required for the operation of the system including heat pumps which heat or cool the home, water source or geothermal heat pumps. All components and parts that are located within the foundation of the home and attached garage.
All components and parts that relate to geothermal, water source heat pumps. This includes underground or outside piping, redrilling of wells for geothermal or water source heat pumps, components for the same, it also includes the well pump and its components for geothermal and water source heat pumps. Baseboard casings; Fuel storage tanks, oil storage tanks; Solar heating systems and its components, portable units, gas heat pump systems, fireplaces and key valves; Underground or outside piping and components for water source heat pumps or geothermal heat pumps.
Filters, registers, electronic air cleaners; Clocks, timers, grills; Commercial grade equipment; Improper use of metering devices (for thermal expansion valves), systems that have mismatched condensing units and evaporative coil per manufacturer specifications; Heat lamps, humidifiers, flues, and vents; Computerized, electronic or manual systems management and zone controllers; Pellet stoves, wood stoves, cable heat; After market inducer motor fans, condensate pumps; Cost of crane rentals; Modifications or upgrades required for the repair of existing equipment or the installation of new equipment.
HWA does not ensure the responsibility of costs that are associated with matching the brand, make, color or dimensions of the existing unit. That can be covered by requesting for the optional SEER/R-410A Modifications.
Note: HWA’s contract will pay up to $10 per pound of refrigerant for authorized repairs.
Premium coverage includes coverage for filters and heat lamps.
|Coverage Limit: $1,000 for diagnosis, repair or replacement if ductwork is accessible only through concrete encased floors, walls, or ceilings.|
This is applicable only when covered repairs require access to ductwork. It includes diagnosis, sealing, repair or replacement to ductwork through unobstructed walls, ceilings or floors. Obstructions may include floor coverings, appliances, systems, cabinets, etc.
The duct from the heating unit to the point of attachment at registers or grills.
Damper motors, separation due to settlement and lack of support, vents, flues and breaching; Registers and grills, insulation, asbestos-insulated ductwork; Computerized, electronic and manual systems management and zone controllers; Diagnostic testing, locating leaks to ductwork, that include but are not limited to, requirements during installation or replacement of the system, and the requirements of the federal, state or local law, ordinance or regulation.
Burglar and Fire Alarm Systems
|Coverage Limit: $400 per contract term for diagnosis and repair of each burglar or fire alarm system.|
All components and parts.
Parts or wiring located outside the main foundation of the home. Batteries, video monitors, video cameras; Sprinkler alarms and systems.
|View more items|
Home Warranty of America provides the best in service with a 24/7 service center, it is currently rated for repair quality.
Claims Department Details
Online Service Request
Complaint Resolution Program
Contractors & Technicians
Service Recall Period
|Corporate Office||Buffalo Grove, IL|
|Address||PO Box 850 Lincolnshire, Illinois 60069-0850|
|Contact for quote||Yes|
|No. of Employees||N/A|
|Executive Profiles||Manu Asthana - President North America Operations, Leah Barton - Vice President of Operations|
|Alias||HWA, Direct Energy Home Warranty of America, Inc.|
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