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Home  /   Companies /   Home Warranty of America
icon Last updated: May 30, 2022

Home Warranty Of America- A Complete Review 2022

Home Warranty of America offers service contracts for affordable repairs and replacements of worn-out systems and home appliances since their establishment in 1996. The company is headquartered in Buffalo Grove, Illinois, and is a Direct Energy US Home Services, Inc. subsidiary.

They have two plans that cover various home systems and appliances. HWA claims that they will connect you to home repair companies even if the broken-down item is not a part of the HWA contract coverage. To learn more on whether HWA can bring you peace of mind, keep reading our review.

Pros

  • Standard 13 month plans, i.e., one extra month of coverage
  • Home inspection not mandatory
  • Immediate activation, no waiting period for real estate coverage
  • 30-day money-back guarantee
  • Unique add-on options facilitating sustainability

Cons

  • Limited coverage options
  • Reviews indicate occurrence of many claim denials
 Home Warranty of America
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2,221 Reviews

Premium

$275 - $695

Deductible

$75 - $100

Coverage Limits

N/A

BBB Rating

NR

Active States

50

Complaint Resolution Program

Yes

$400

Estimated Appliance Coverage

$2000

Estimated System Coverage

50

No. Of Active States

Yes

Complaint Resolution Program

Home Warranty of America Plans

Home Warranty of America offers two plans for repair and replacement assurance for breakdowns due to wear and tear. HWA has two deductible choices for each plan. All the plans have a 13-month contract term, the last month being free of premium cost.

The Premier Plan offers coverage to some critical home systems and appliances, while the Premier Plus Plan covers a couple more items in addition to everything in the former plan.

They have some unique add-ons that are beneficial for those who want to live sustainable lifestyles. They also offer optional coverage on pre-existing conditions.

Home Warranty of America has three real estate plans for homes on the market- Gold, Platinum and Diamond. There is no waiting period, and coverage begins immediately.

HOME WARRANTY OF AMERICA PRICES & COVERAGE

The HWA plans begin at $43 per month and can go up to $100 or more depending on how much optional coverage you choose. The premiums vary based on the trade service fee chosen, the options being $75 and $100.

The Premier Plan is priced at $43 monthly with a $100 trade call fee and $46.46 at a $75 trade call fee. The Premium Plus Plan likewise comes at $52.23 and $55.31, respectively, and you get Premium Upgrade Coverage at $75 TCF.

Check out the table to find out the HWA Home Warranty coverage:

Premier Plan
  • Washers
  • Dryers
  • Dishwasher
  • Garage Door Opener
  • Plumbing (including stoppages)
  • Heating System
  • Plumbing System
  • Ductwork
  • Built-in Microwave Oven
  • Trash Compactor
  • Electrical System
  • Doorbells
  • Water Heater
  • Garbage Disposal
  • Instant Hot/Cold Water Dispenser
  • Central Vacuum
  • Whirlpool Bathtub
  • Sump Pump
  • Burglar and Fire Alarm Systems
  • Kitchen Refrigerator Ice Maker
  • Ceiling and Exhaust Fans
  • Wall Oven/ Range/ Cooktop
  • Drywall
Premier Plus Plan
  • Washers
  • Dryers
  • Garage Door Opener
  • Heating System
  • Plumbing System
  • Plumbing Stoppages
  • Ductwork
  • Dishwasher
  • Built-in Microwave Oven
  • Trash Compactor
  • Electrical System
  • Doorbells
  • Instant Hot/Cold Water Dispenser
  • Central Vacuum
  • Whirlpool Bathtub
  • Sump Pump
  • Burglar and Fire Alarm Systems
  • Kitchen Refrigerator Ice Maker
  • Wall Oven/ Range/ Cooktop
  • Cooling System
  • Garbage Disposal
  • Drywall
  • Water Heater
  • Ceiling and Exhaust Fans

All the pricing details above are for single-family homes under 5000 sq. ft. If you have a bigger home, the premiums can range from $120-$154 per month.

The optional add-ons available are as follows:

  • Septic System/Sewage Ejector Pump/Septic Tank Pumping
  • OrangePlus (covers pre-existing conditions)
  • Well Pump
  • GreenPlus (up to 90% energy-efficient heating system replacement)
  • Salt Water Pool
  • Stand Alone Freezer
  • 2nd Refrigerator
  • 2nd Range/Oven/Cooktop
  • SEER/R-410A Modifications
  • External Water Line Repair
  • 2nd Dishwasher
  • Pool/Spa Combo
  • 2nd Clothes Dryer

Each item costs between $35-$300 to cover. These add-ons are not priced monthly, but are added to the final cost.

The real estate plans cover unknown pre-existing conditions, insufficient maintenance, furnace, telephone line coverage, and pest control in addition to the same items covered by the homeowners plans. Diamond plan is the most comprehensive real estate plan.

HOME WARRANTY OF AMERICA CLAIMS & CUSTOMER SERVICE

You can register a claim online by signing into your account or through the chat feature on the Contact Us page or by emailing info@hwahomewarranty.com. This service is available 24/7.

You can file a claim by calling Home Warranty of America's phone number - (888) 492-7359. On weekdays (Monday-Friday), you can call the Claims Department between 7 a.m - 8 p.m. On Saturdays, you should call between 8 a.m - 6 p.m, and on Sundays, between 9 a.m - 5:30 p.m. HWA typically responds within 24 to 48 hours. They also endorse calling, as you can speak to service providers who can troubleshoot your problems over the phone.

If you are facing a repair on a non-covered item, the company may connect you with another service provider who can help you. Do note that HWA services do not extend to homeowners insurance.

You can cancel your home warranty coverage within the first 30 days without paying any charges. It is also important to note that HWA reserves the right to determine the next course of action with your breakdown - repair or replacement.

WHAT ARE THE EXCLUSIONS AND LIMITS OF HOME WARRANTY OF AMERICA CONTRACTS?

A thorough and detailed reading of the home warranty contract is necessary to understand the limitations and exclusions of coverage. For one, the home warranty plans begin operating 30 days after they have been purchased. The waiting period reduces the chances of misuse.

Some components and types of breakdowns are excluded from coverage, and you should understand them carefully. For instance, central vacuum coverage only includes the mechanical parts and excludes the ductwork and accessories. Filing a claim for a non-covered component will only result in a loss of TCF.

Another important section to read is about the payout caps because HWA will only cover up to a specific amount during the coverage period. To exemplify, while HWA may pay upto $1000 for the repair or replacement of water heaters, it will only be once during the coverage period. The coverage cap varies for each appliance or system. The maximum aggregate liability is $15,000.

To transfer the contract to a new homeowner, you have to call the company and provide the requisite information. To cancel the contract after the 30 day waiting period, you have to pay a $30 fee, and you will only receive a prorated refund.

FINAL WORD: IS HWA WORTH IT?

We can see the influence of the parent company Direct Energy in HWA’s GreenPlus option, a rare offering. Additionally, the prices of the home warranties are more competitive compared to others in the market. The payment plan is quite flexible, providing 2 TCF options. The customer reviews, however, indicate a lot of general dissatisfaction with the company's services. Common complaints include slow service and a non-responsive customer service team.

Therefore, we recommend checking out the following alternatives, where the customer satisfaction is higher:

Home Warranty Of America FAQs

Who owns the Home Warranty of America?

Direct Energy US Home Services, Inc. is the parent company of Home Warranty of America. They deal in natural gas, energy plans and water heater and appliance rental services besides home warranty.

How does Home Warranty of America work?

Once you have identified the right home warranty plan, you can get a quote from the company. Read the service contract with great care, and then you can sign it and pay the premium. After 30 days, you can start filing claims when your home systems and appliances break down. Scroll up to read the claim filing process.

Will HWA cover my home systems and appliances if they are ancient?

The advantage of the Home Warranty of America is that there are no age restrictions. There is also no need for a home inspection. An HWA plan covers all homes, appliances, and systems that are new or old. But, items under manufacturer warranty won’t be covered.

Will Home Warranty of America replace my HVAC system?

If the service contractors think that your HVAC system is not repairable, they may issue a replacement or Home Warranty of America may pay you an amount equivalent to the item's depreciated value. If you get a replacement, they will provide a functional equivalent, not necessarily of a make and model you want.

Will Home Warranty of America cover roof leaks?

HWA does not cover roof leaks. You can check out Select Home Warranty, Choice Home Warranty, and ServicePlus Home Warranty if you want roof leak coverage.

Does HWA have any special programs?

They have discount sales and HWA promo codes may be available during special events. They have special tools for real estate customers like the Client Contact Program, e-Postcards, marketing materials, and more.

How does HWA work with service providers?

HWA (Home Warranty of America) reviews and works with service providers across the country. The company has a dedicated Vendor Development Department that hosts a database of thousands of service providers in all of the HWA markets.

How do I cancel my Home Warranty of America plan?

You can cancel the HWA home warranty plan by calling the company's customer service team or emailing them. You will receive a full refund if you cancel within 30 days from the date of the purchase. After 30 days, you will only receive a prorated refund minus an administrative fee.

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Home Warranty of America Reviews

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Mike, Butler, PA

On May 27, 2022

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Good afternoon everyone. Hope all are doing well. Just wanted to share my experience with HWA/Choice Warranty. They are utterly worthless. Must be nice, for them, to have a Warranty Contract with a neat little clause (that they do not tell you about) that lets THEM offer you very little money as a Buy Out rather than actually Repairing or Replacing anything. Their Warranty is not worth the Paper ..Read Full Review

Good afternoon everyone. Hope all are doing well. Just wanted to share my experience with HWA/Choice Warranty. They are utterly worthless. Must be nice, for them, to have a Warranty Contract with a neat little clause (that they do not tell you about) that lets THEM offer you very little money as a Buy Out rather than actually Repairing or Replacing anything. Their Warranty is not worth the Paper it is Printed On. I highly recommend staying away from HWA/Choice. I actually thought with a "Warranty" if something went wrong they would either Repair or Replace the defective Appliance. Apparently I (as well as NUMEROUS others) were mistaken. Instead they offer you a "Buy Out" for little to no money and you get to deal with it, paying for most (around 70% in my case) yourself. The Dishwasher at our house failed, it will not turn on. Contacted HWA. They sent somebody out, which cost $75 (but I was aware of that). When "their contractor" tried to contact HWA to get Authorization to order parts, the phone system indicated that the authorization department was "Closed" due to Covid and it hung up on him. He called back and tried to go through regular Support but no go there either. That was a week ago last Wed. On Friday I get an Email from HWA indicating they decide that the Dishwasher should be Replaced, but rather than "them" getting it Replaced they wanted to Offer me a "Buy Out". I literally LAUGHED when I saw the "Offer", $246. I thought it was some kind of Joke, but guess the joke was on me because that was apparently the ONLY Option I had. The Offer screen had an option to be Contacted so I chose that thinking there had to be some other option. B******* H**** was the Case Manager that was assigned. B******* Emailed and I replied back that same day. Again, that was on "Friday". Had not heard anything until today, so I jumped into the Claim and Submitted a simple comment that I had not been contacted since my last email on Friday. B******* did call me today, but (though I was pissed and definitely not in a good mood at that point) was pretty much worthless other than telling me that the "Buy Out" was a Option that was in the Contract and the amount they indicated was the amount. That the "Buy Out" was not meant to purchase a Replacement, or apparently even cover the installation, of a Replacement Applicance. What the heck good is a "Warranty" if it does not cover the Items? And not sure why they even offer "Request Contact" on the Offer Page, when they do nothing but "explain" that is what their Contract Says and that is that. The Previous Owners really should have saved their money and stayed away from HWA/Choice. I am sending this to mainly let you know to avoid HWA/Choice like the Plague, they got their money and now just dont care about the actual customer, and find a more reputable Warranty Company. As for the "fine print", apparently THEY have the right to "Buy Out" rather than fixing anything for pretty much no where even close to what it will cost to fix the problem. Again, what good is a Warranty that pretty much does not "cover" anything. ..View less

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Nama Ste, Austin, TX

On May 04, 2022

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Every thing about this company is a failure. From initial scheduling of a technician to dealing with their unprofessional and rude “case manager” Lydia. We paid $75 for a service fee on a stovetop burner that was not lighting, technician is independent contractor and friendly enough but came out and confirmed our irreparable issue. This racket of a company offered effectively $263 (factored b ..Read Full Review

Every thing about this company is a failure. From initial scheduling of a technician to dealing with their unprofessional and rude “case manager” Lydia. We paid $75 for a service fee on a stovetop burner that was not lighting, technician is independent contractor and friendly enough but came out and confirmed our irreparable issue. This racket of a company offered effectively $263 (factored balance after the $75 “service” fee which was purely diagnostic) which is not enough to replace the Whirlpool unit with even a bottom of the line stove. When we asked for a consideration/review of their offer, we had to wait two weeks to talk to a “case manager.” She gave us an ultimatum: take the Lowe’s gift card or let the contract run out and be completely out of luck and get nothing. Lydia C was belligerent, hostile and an absolute terrible person to have to take a phone with, she hung up on my husband with this problem unresolved. This company is awful. ..View less

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John Swidergal, La Grange, IL

On Apr 18, 2022

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I just had the worst customer service experience of my life with Home Warranty of America I was misled about how the service worked and encouraged to take an action that - by design (?) - put me in breach of contract. I called customer service to set things straight and was passed around to 2-3 reps each time I called. I was promised call backs from "Supervisors" on 4 different occasions. An ..Read Full Review

I just had the worst customer service experience of my life with Home Warranty of America I was misled about how the service worked and encouraged to take an action that - by design (?) - put me in breach of contract. I called customer service to set things straight and was passed around to 2-3 reps each time I called. I was promised call backs from "Supervisors" on 4 different occasions. And it wasn't until my 9th call on my 4th day of follow up that I spoke to someone with the authority to offer me 1/6th of the coverage I was approved for originally. Do Not work with them. And Do Not let realtors contract with them on your behalf. If I could give them 0-stars, I would ..View less

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teresa GROSS, Gilbert, AZ

On Mar 29, 2022

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I would not recommend this home warranty company. The typical claim handling takes 4-6 weeks. My disposal has been broken since February 20th. I am still waiting for a replacement. I have had to call to check status of my claim 5 times, finally, I am told the order was sent to Lowes for replacement. When I first started using this company 5 years ago, the claim would be handled within a week, but ..Read Full Review

I would not recommend this home warranty company. The typical claim handling takes 4-6 weeks. My disposal has been broken since February 20th. I am still waiting for a replacement. I have had to call to check status of my claim 5 times, finally, I am told the order was sent to Lowes for replacement. When I first started using this company 5 years ago, the claim would be handled within a week, but over the years, the service has gone down hill and they don't have contractors that will work with them anymore. Either they send the replacement request to Lowe's or they send a replacement check. The fact that contractors will not work with them, indicates there is a financial or payment issue. I don't think this company is financially stable. ..View less

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Margaret , Springfield, IL

On Mar 03, 2022

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I filed a claim first week of February in regards to a leaking water heater after calling I was on the phone for probably an hour being passed around passed around sent to the billing because there was a glitch in the system billing told me that there’s no problem my accounts paid up that I asked to speak to a supervisor I was promised a supervisor to call me back never a return call I would be on ..Read Full Review

I filed a claim first week of February in regards to a leaking water heater after calling I was on the phone for probably an hour being passed around passed around sent to the billing because there was a glitch in the system billing told me that there’s no problem my accounts paid up that I asked to speak to a supervisor I was promised a supervisor to call me back never a return call I would be on hold for 30 minutes and then it was just disconnect this went all every week I was given the complete runaround never would I believe in 100 years what I went thru all of this for a situation where you just send someone out to fix Its the first week of March and I finally realize that I’m just getting the runaround so I canceled my account and the representative had the audacity to ask me what I would need to stay with the company I don’t even want to tell you what I told him but since your not going to send me to a supervisor would you please relay my message by far the worst company I have ever had to deal with in my life do not waste your time please not worth it I promise ..View less

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Looshatalawey, Orlando, FL

On Sep 22, 2021

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I am a member with HWA since 2014. I Submitted a claim for my washer and dryer since DECEMBER 2021. Until today SEPTEMBER 21,2021 I DID NOT have an answer. they said replacement. However, I been calling them over 40 times no answer. Is only wasting my time. Every time I call is 2-3 hours, they put me on hold all the time, and then no answer. in March I told them ok give me the cash back which basically ..Read Full Review

I am a member with HWA since 2014. I Submitted a claim for my washer and dryer since DECEMBER 2021. Until today SEPTEMBER 21,2021 I DID NOT have an answer. they said replacement. However, I been calling them over 40 times no answer. Is only wasting my time. Every time I call is 2-3 hours, they put me on hold all the time, and then no answer. in March I told them ok give me the cash back which basically nothing. and until now I did not receive the check I been waiting for this claim over 10 months. I submitted another claim in June for my water heater, It was leaking because previously their technicians did not did a good job. However, I submitted a claim in June and I waited 3 days" THEY WERE UNABLE TO FIND A TECHNICIAN". The representative said you can bring any certified company and submit the receipt and the technician diagnosis and HWA will pay you back. I called a certified company and they gave me the diagnosis and the receipts. The coast was $1690. HWA they said no we are going to pay only $1060. I asked why off course there representatives they have no answer. I said ok give me the cash back. And until now I didn't receive the check. If there is less than a zero I will give them. One star is too much for the Customer Service and the inconvenience. When I ask for manager no manager available. I want to know when I will receive the check for my first claim for washer and dryer amount$620 and for my second claim Check amount $1060 for the water heater. Thank you, . ..View less

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Response
Looshatalawey
Looshatalawey
On Oct 09, 2021

Response
Looshatalawey
Looshatalawey
On Dec 31, 2021

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Ozgur Inal, Houston, TX

On Aug 07, 2021

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Save your money or go with another provider - HWA will do everything not to reimburse you for your claim. I filed a claim on the morning of February 14, 2021 for a broken water heater in Houston. The contractor assigned to me by HWA rejected to come out due to "inclement weather" so I found my own contractor and had him replace the water heater and paid out of pocket. HWA first did not want ..Read Full Review

Save your money or go with another provider - HWA will do everything not to reimburse you for your claim. I filed a claim on the morning of February 14, 2021 for a broken water heater in Houston. The contractor assigned to me by HWA rejected to come out due to "inclement weather" so I found my own contractor and had him replace the water heater and paid out of pocket. HWA first did not want to reimburse me because I went with my own contractor. Which obviously is not true, because I am allowed to use my own contractor and they have to reimburse me after the job is done - indeed it happened previously for an AC job. I was told they will look into it and finally, on 4/1/2021, I received a call from the claims department telling me that my claim is rejected "because the item failed due to cold weather". They couldn't show me any contract language to defend their position. Even if they did, what they claim was demonstrably false, because Houston was warmer than 40F when the heater failed, and was in the high 30Fs when I filed the claim. As I mentioned above, they reimbursed me for an AC job, during the same contract period. My sense is that if the total amount of claims you submit exceeds the insurance premium you pay during a contract period, they try hard to find excuses not to pay you for incremental claims even if you are 100 percent right and entitled to. Which, of course, defeats the whole purpose of purchasing a home warranty. I do not recommend HWA at all. I cancelled my contract with them (I paid for the whole year in full but they didn't even reimburse me for the remaining months in my contract) and will take my business to another warranty company. ..View less

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MATTHEW THOMPSON, New Orleans, LA

On Jul 30, 2021

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Horrible. I filed a claim in May for my broken washing machine. It's now almost August, I still don't have a working washing machine and I've taken 4 days off work, paid a fortune in dry cleaning and laundry service and dealt with the worst customer service you can imagine after paying almost $900 in premiums for the year as well as the $100 deductible. With all I've spent I literally could have just b ..Read Full Review

Horrible. I filed a claim in May for my broken washing machine. It's now almost August, I still don't have a working washing machine and I've taken 4 days off work, paid a fortune in dry cleaning and laundry service and dealt with the worst customer service you can imagine after paying almost $900 in premiums for the year as well as the $100 deductible. With all I've spent I literally could have just bought a brand new top of the line washer. AVOID THIS COMPANY LIKE CORONAVIRUS! ..View less

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Response
Home Warranty of America
On Jul 30, 2021

The company has responded to the customer through the CRP system.

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Cindy A Unruh, Rathdrum, ID

On Jul 08, 2021

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This has to be the absolute worst company I have ever dealt with. First they approve my claim and get a contractor who is completely not returning calls or e-mails. Finally when I look into them they are 1 star with lawsuits against them. After weeks of this they let me know I can get my own contractor to do the work and just submit the bill. To make this is covered I talked to Eveln and clearly stated ..Read Full Review

This has to be the absolute worst company I have ever dealt with. First they approve my claim and get a contractor who is completely not returning calls or e-mails. Finally when I look into them they are 1 star with lawsuits against them. After weeks of this they let me know I can get my own contractor to do the work and just submit the bill. To make this is covered I talked to Eveln and clearly stated the problem and asked for the limit amount of coverage for this. They confirmed it was covered. Now after paying and submitting all the invoices and treatment plan they say sorry it is denied and not covered. What a waste of my time and please do not buy this plan. This was one of the worst experiences I have ever had with a company. ..View less

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Response
Home Warranty of America
On Jul 16, 2021

Hello Cindy. We are truly sorry to hear how your claim was unfolded. We certainly apologize for not being able to secure a service provider in your time of need. Although, as you may know, the contract state what is cover under the warranty, however, we always need the diagnosis from the service provider to have further details and make sure the main reason for the failure to determine if a claim ..Read Full Review

Hello Cindy. We are truly sorry to hear how your claim was unfolded. We certainly apologize for not being able to secure a service provider in your time of need. Although, as you may know, the contract state what is cover under the warranty, however, we always need the diagnosis from the service provider to have further details and make sure the main reason for the failure to determine if a claim would be eligible for coverage, as soon we have the diagnosis, we can provide the final decision. We apologize for not being able to complete your request with pest control. If you have additional questions or concerns, please do not hesitate to contact us, our representatives would be more than glad to assist you. Sincerely, The Digital Care Team. ..View less

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Jessica, Spring, TX

On Jun 21, 2021

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I purchased the diamond plan and paid the whole year up front ($550). I had recently moved into a home and the AC stopped working. I bought the warranty and was told I could file a claim as soon as I made the payment. I did and it cleared the same day. It is now June 21 and I still cannot file a claim. I’m being transferred back and forth from billing to claims. Billing tells me my account is good ..Read Full Review

I purchased the diamond plan and paid the whole year up front ($550). I had recently moved into a home and the AC stopped working. I bought the warranty and was told I could file a claim as soon as I made the payment. I did and it cleared the same day. It is now June 21 and I still cannot file a claim. I’m being transferred back and forth from billing to claims. Billing tells me my account is good and ready to file a claim. But claims dept tells me my account is suspended. Both departments do not communicate and neither know how to resolve the issues regarding my account. I’m in Houston-weather is 103. It’s 85-86 degrees in my house and I have 3 small kids. One is a 2 year old! I keep getting the run around and absolutely no one can help. I’ve called every day for a week. Each time I called I’m on the phone holding for at least an hour. Still no one can help me. The reason I am using this company is because it was in my contract when I purchased the home. And I need some resolution. If zero stars was an option I’d leave zero!! ..View less

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Home Warranty of America
On Jun 25, 2021

The company has responded to the customer through the CRP system.

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Jessica, Spring, TX

On Jun 21, 2021

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I purchased the diamond plan and paid the whole year up front ($550). I had recently moved into a home and the AC stopped working. I bought the warranty and was told I could file a claim as soon as I made the payment. I did and it cleared the same day. It is now June 21 and I still cannot file a claim. I’m being transferred back and forth from billing to claims. Billing tells me my account is good ..Read Full Review

I purchased the diamond plan and paid the whole year up front ($550). I had recently moved into a home and the AC stopped working. I bought the warranty and was told I could file a claim as soon as I made the payment. I did and it cleared the same day. It is now June 21 and I still cannot file a claim. I’m being transferred back and forth from billing to claims. Billing tells me my account is good and ready to file a claim. But claims dept tells me my account is suspended. Both departments do not communicate and neither know how to resolve the issues regarding my account. I’m in Houston-weather is 103. It’s 85-86 degrees in my house and I have 3 small kids. One is a 2 year old! I keep getting the run around and absolutely no one can help. I’ve called every day for a week. Each time I called I’m on the phone holding for at least an hour. Still no one can help me. The reason I am using this company is because it was in my contract when I purchased the home. And I need some resolution. If zero stars was an option I’d leave zero!! ..View less

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1 people found this review helpful
Response
Home Warranty of America
On Jun 25, 2021

The company has responded to the customer through the CRP system.

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Jamil McFadden, Matteson, IL

On Jun 14, 2021

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Home Warranty of America has been disappointing, I've had them for 7yrs and I cannot get a resolution on a claim that I have, that's been active for over a Month now. The technician came to my home, I paid the deductible to have the services completed and here I am now without any resolution to my claim. I only receive updates when I call, and they aren't updates because the person on the phone or chat h ..Read Full Review

Home Warranty of America has been disappointing, I've had them for 7yrs and I cannot get a resolution on a claim that I have, that's been active for over a Month now. The technician came to my home, I paid the deductible to have the services completed and here I am now without any resolution to my claim. I only receive updates when I call, and they aren't updates because the person on the phone or chat has no clue what's going on until I provide them with the details repeatedly - very unorganized and uninformed of the customers claims. One person tells me they are waiting for parts, another person tells me they haven't received the diagnosis. The last contact I had was Wednesday June 9th, 2021 - "I was told the time frame for updates would be 2 business days, rest assured that we will contact you with additional details" - no call. So I call today to speak with a manager, supervisor or someone in charge, the gentleman told me it would be 24-48hrs before someone would be able to contact me but let him check into it more after being on the phone and on hold for 27 minutes while listening to elevator music they hung up the call and never called back. I'm beyond frustrated with the level of service being provided by HWA and feel that my only option from them is to just eat the deductible that I had to pay, cancel my service and look for another provider. ..View less

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1 people found this review helpful
Response
Home Warranty of America
On Jun 18, 2021

The company has responded to the customer through the CRP system.

Response
Jamil McFadden
Jamil McFadden
On Jun 28, 2021

Response
Home Warranty of America
On Jun 28, 2021

The company has responded to the customer through the CRP system.

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Luis Rodas, Barrington, IL

On Jun 11, 2021

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Claim was approved on May 24th for AC replacement. It is June 10th and I still keep getting the tun around. Terrible company. Nobody knows anything and they keep using the purchasing department as an excuse.

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3 people found this review helpful
Response
Home Warranty of America
On Jun 15, 2021

The company has responded to the customer through the CRP system.

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Matthew Hunt, Alexandria, VA

On Jun 08, 2021

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Waste of time and money. We have had a horrible experience with them. In fact, we have had a broken washer that has not been fixed in over a month. Our claim has bounced between 4 different vendors with no resolution or refund.

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1 people found this review helpful
Response
Home Warranty of America
On Jun 09, 2021

The company has responded to the customer through the CRP system.

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Matthew Hunt
Matthew Hunt
On Jun 09, 2021

Response
Home Warranty of America
On Jun 11, 2021

The company has responded to the customer through the CRP system.

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Derek wayne Prince, Wilmington, NC

On May 26, 2021

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This is the absolute worst company ive ever had to deal with in my 47yrs!!!!!! never get anyone i can understand ever!! they put me on hold for 10 to 15 minutes at a time!!! I just had to have a new A/C unit put in 3 months ago and its not working and they want me to pay another deductible and its BRAND NEW!!!!!!! it took a month to even get it to be approved and installed and that was an absolute NIGHTM ..Read Full Review

This is the absolute worst company ive ever had to deal with in my 47yrs!!!!!! never get anyone i can understand ever!! they put me on hold for 10 to 15 minutes at a time!!! I just had to have a new A/C unit put in 3 months ago and its not working and they want me to pay another deductible and its BRAND NEW!!!!!!! it took a month to even get it to be approved and installed and that was an absolute NIGHTMARE!!!! it is going to be 95 degress for the next few days and they are giving me the run around (like always) to get it fixed once again its BRAND NEW!!! i had a washing machine go out 2yrs ago and i ended up just replacing it myself cause of the run around they gave me for 2 weeks!! I ABSOULTELY WOULD NOT RECOMMEND THIS COMPANY!!!!! STAY AWAY!!! GO SOMEWHERE ELSE!!! TRUST ME!!!!! HORRIBLE COMPANY!!! ..View less

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2 people found this review helpful
Response
Home Warranty of America
On May 27, 2021

Hello Derek. Firstly, we truly apologize for any inconvenience you have had with your claims. HWA strives to provide an easy, simple, and straightforward process. And we are sorry to hear we missed the mark with you. After verifying in the system, we waived the deductible for your air conditioner claim. You should receive a call from the technician to make an appointment and resolve it as quickly ..Read Full Review

Hello Derek. Firstly, we truly apologize for any inconvenience you have had with your claims. HWA strives to provide an easy, simple, and straightforward process. And we are sorry to hear we missed the mark with you. After verifying in the system, we waived the deductible for your air conditioner claim. You should receive a call from the technician to make an appointment and resolve it as quickly as possible. Once again, we are sorry for the unpleasant experience you and your loved one's face during this time. Nevertheless, we hope to have the chance to rebuild the trust we value. Thank you for bringing this to our attention. Sincerely, The Digital Care Team. ..View less

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Shay Bacani, Chula Vista, CA

On Apr 19, 2021

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The absolute worst company I’ve ever dealt with. They lack communication and competence. I always have to send multiple follow ups just to get an answer from them, their technicians are hardly available when needed, and when you call about a claim it’s like youre speaking to people who don’t even work for the same company because they never know what’s going on even though I have ..Read Full Review

The absolute worst company I’ve ever dealt with. They lack communication and competence. I always have to send multiple follow ups just to get an answer from them, their technicians are hardly available when needed, and when you call about a claim it’s like youre speaking to people who don’t even work for the same company because they never know what’s going on even though I have an open claim. Our plan says we get coverage for one thing, but after dealing with a water heater replacement they are telling us they have “internal policies” that prevent them paying for all of the costs associated with our repair/replacement. These internal policies are not listed on our plan that we signed with them. I will never work with them again. My advice is just to go with another warranty company that provides better customer service, coverage and honors the plans they offer their customers. ..View less

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3 people found this review helpful
Response
Home Warranty of America
On Apr 22, 2021

The company has responded to the customer through the CRP system.

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ktmarzett, Sicklerville, NJ

On Apr 04, 2021

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I SEE A BAD PATTERN! I have a claim right now. My garage door won’t open and my car is inside. When I called on Saturday (7 days ago) they said they would get someone out. By Monday, there was no update. When I called they said they couldn’t find someone over the weekend. They would call me back. They did not. I went online and noticed a company assigned on the portal - I called them, they sa ..Read Full Review

I SEE A BAD PATTERN! I have a claim right now. My garage door won’t open and my car is inside. When I called on Saturday (7 days ago) they said they would get someone out. By Monday, there was no update. When I called they said they couldn’t find someone over the weekend. They would call me back. They did not. I went online and noticed a company assigned on the portal - I called them, they said it would be at least 10 days because they only have one tech. Called HWA back they said it has been escalated. They would call me back. I did not get a call back - notice they say they will call back but NEVER DO- this must be a tactic to wear you out so you stop calling! However I can’t quit. My car is stuck in the garage. I have 2 small children and the Uber is costing me more than the service call at this point. So, I called back - they said i had 2 options: find my own vendor and they will set it up or I pay and get reimbursed. I called someone out. I was able to get someone the next morning (why couldn’t they?!). When the contractor arrived I called HWA immediately. So, while the contractor was on the speaker phone, I heard HWA ask him asking if it was wear and tear or if I did it. WOW!!! He said no, the door is in excellent shape and the cost is $525. So, HWA asked for me on the phone and proceeded to tell me they were only going to reimburse me $200. I’m beyond shocked and disappointed at this point. Essentially, I have an emergency, call multiple times, never get a call back as promised, am told to find my own vendor and they would reimburse me for the charge, I do and still have to pay for the service. I told them I wanted to speak to a supervisor. And SURPRISE. There isn’t one available. SHOCKING. I don’t trust the company. You shouldn’t either. They are not credible. They don’t do what they promise. Even the customer service person said they wouldn’t take this!!! At least he was honest. I’m appalled. Prior to this, my last claim was for a roof leak. They wouldn’t cover it. I’m buying a new roof now. On my dime. I also have placed a claim for my pool. They never came through, never sent anyone out. Did I mention I pay extra for roof and pool?! They are seriously fighting me over $325. In my opinion, they can pay it and raise the level of service they have provided or loose me in total along with any of my other properties (we just closed on another property in 2020). In closing, I was told I would get a call from the supervisor in 24 hours. I’m still waiting on that call.... ..View less

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2 people found this review helpful
Response
Home Warranty of America
On Apr 06, 2021

The company has responded to the customer through the CRP system.

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Kelly Sharts, Grandview, MO

On Mar 15, 2021

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After yet another failed attempt to cancel the warranty after they stated they would. Yes I have it in writing that the cancelled. Low behold guess who charged my account again. The company is a dishonest company. They do not cover anything they said they won't or stand behind anything.

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1 people found this review helpful
Response
Home Warranty of America
On Mar 19, 2021

The company has responded to the customer through the CRP system.

Response
Kelly Sharts
Kelly Sharts
On Jun 12, 2021

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Kelly Sharts, Grandview, MO

On Mar 04, 2021

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Do your research before you buy into these programs. This is a god awful company. I have the diamond plan an they do not cover anything that breaks. Or they send crack shot company's to repair items. So far I had to pay out of pocket. Washer an dryer, dishwasher oh an let's see a furnace that went out on a Friday an was told we don't pay for weekend repair you know during the sub zero temperatures t ..Read Full Review

Do your research before you buy into these programs. This is a god awful company. I have the diamond plan an they do not cover anything that breaks. Or they send crack shot company's to repair items. So far I had to pay out of pocket. Washer an dryer, dishwasher oh an let's see a furnace that went out on a Friday an was told we don't pay for weekend repair you know during the sub zero temperatures that froze half of America. So my fault should of looked into the company before buying. An you want to cancel you plan cause for reasons listed above oh they won't saying you owe from an old bill after I can prove that they have taken from account on time for the last year even when they double charged me. So buyer be aware. ..View less

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2 people found this review helpful
Response
Home Warranty of America
On Mar 05, 2021

Hello Kelly. We certainly apologize because your experience with us fell short of expectations— Whenever we address any inquires, we attempt to clarify according to the contract, seeking to minimize the misperception regarding how Home Warranty Company works. And we are sorry if we missed the customer care we strive to achieve. Even your account is already canceled, we hope to have the opportun ..Read Full Review

Hello Kelly. We certainly apologize because your experience with us fell short of expectations— Whenever we address any inquires, we attempt to clarify according to the contract, seeking to minimize the misperception regarding how Home Warranty Company works. And we are sorry if we missed the customer care we strive to achieve. Even your account is already canceled, we hope to have the opportunity in the future to rebuild the partnership we value so much. Regards, Tom/Digital Care. ..View less

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Brian Menendez, San Antonio, TX

On Feb 13, 2021

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Horrible!!!! Contractors steal your deposit and their customer service puts you on hold periodically and do nothing!!!!!!!!!!!!!!! Thieves!!! Do not use this company , they won’t fix anything ! They will keep stringing you along for as long as they can until you stop calling.

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2 people found this review helpful
Response
Home Warranty of America
On Feb 15, 2021

The company has responded to the customer through the CRP system.

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