HMS
Home Warranty Plan Details and Reviews for HMS
Premium: $360-400
Deductible: $100
Effective: 30 days after enrollment
Web: www.hmsnet.com
Deductible: $100
Effective: 30 days after enrollment
Web: www.hmsnet.com
Coverage Area: USA - All States
| Home warranty is a complex insurance product. Unlike home insurance, it does not provide blanket coverage for all appliances. Pre-existing conditions and problems resulting from lack of maintenance of appliance are are generally not covered by home warranty companies. Home warranty sellers may not state these factors clearly, and this will create dissatisfaction among customers. Due to these factors, you will see many negative reviews here. Don't be intimidated by some negative reviews here. If you have maintained your appliances in good condition and go with a reputed home warranty provider, your coverage will be fine. |
We do not endorse any company in particular, however you should ignore the reviews that are overly negative or positive. Such reviews are not likely to offer a balanced view and some of them could be fake reviews posted to promote or demote a company. It is always a good idea to check BBB ratings and make sure the company is licensed to do business in your State by contacting State Insurance Commission. Try to avoid paying annual premium and keep your cancellation rights
This company also operates under the following alternate business names
- Total Protect
- Cross Country Home Services
- Haa Of Virginia
- HMS Home Warranty
- Home Warranty Service
- HomeSure of America Inc.
- Homesure of Virginia, Inc
- HomeSure Services, Inc.
Source: Better Business Bureau
Reviews
Pages: [7] 6 5 4 3 2 1 » Show All
Pages: [7] 6 5 4 3 2 1 » Show All
I have had good luck in Ohio with HMS,New furnace,fixed air conditioning,oven on stove,dryer,washer I have had them for going on 7 years now and will renew this year.and fridge almost forgot, Never a problem,contractors came from sears and a well known ac/heating company in our area.I will renew.
HMS – don’t use them!!!!
There was only ONE time of 4 when the job was done well.
The other three claims:
-It took a month to repair HVAC during 100deg. summer. -I had to repair myself a boiler, because it was a holiday and the electrician was on vacation and next appointment was after a week!! -It took them 10 days to tell me that the part of the cloth washing machine which is broken is NOT COVERED and I must find s.b. else to solve the problem!10 DAYS !!!!! There is a little baby in the house.
I was without heat, in December, with three small children and HMS did not return my phone calls and was very slow in reviewing my claim telling me it might be 4-5 days before I could get the problem fixed. When I did speak with representatives, they gave me incorrect answers or no anwers at all. It was a very frustrating situation!
This service is just a complete sham. I paid premiums for years, and when I finally had a problem that they covered, they were completely useless in helping me getting it fixed. They tried to contract contractors 100′s of miles away to do the work, even though I live in a major metro area. Also, believe me, they are in *no hurry* to even start the process of servicing the claim once initiated. I am so disgusted with their conduct and lack of professionalism.
8 year customer…but when my air conditioner stopped working they sent out someone that wrote a report that it needed to be replaced…but they refused to replace it…
I’ve had HMS for 2 years and have had no problems. Have had my furnace, refrigerator, dishwasher, and washing machine (twice) repaired for $100 each when it would have cost me in the thousands of dollars out of pocket otherwise. Have had no problems with contractors that have come to the house. Sometimes it takes the contractos a few days to get there, but that would be the case regardless of whether I used HMS or not. It’s very comforting to know that when something breaks it only costs $100 instead of having to dread what repairs are going to cost me. I just wish my policy covered electric, plumbing, and the foundation.
Not good. They sent us an incredibly incompetent contractor when our heat went out and it was 20 degrees out. As the days without heat went on we begged them to let us switch contractors. They told us no and then gave us about 10 minutes of excuses. There’s nothing like sleeping in a room where you can see your breath to remind you to switch home warranty companies. I’ve had good ones in the past, but this is not one.
I had to use HMS 3 times with good success. Hot water tank and bathroom faucet. I renew my policy each year and overall I had no problems with customer service or technicians. I rather have some type of coverage on these appliances and 100.00 deductible isn’t bad compared to purchasing a furnace for 2,500.00.
We’ve been without heat for 5 weeks now due to the failure of our hot water baseboard boiler. HMS sent the wrong parts 2 times. The third time they sent to the wrong place. We had to call the distributor who kindly had it driven to the heating company. When the tech came out, he discovered that he didn’t have all the parts that were required. HMS refused to authorize the additional parts and sent a second heating company out who determined that the boiler should be replaced. After a week, HMS authorized a new boiler. We scheduled the install a few days later and the heating company found that the wrong boiler had been ordered.
Dealing with customer services has been frustrating. There were several times with they actually lied to us saying that the heating company was hard to get on the phone when we got a person every time we called. Even speaking to customer service supervisors didn’t help any. We are completely frustrated and angry. I have stopped the 3rd of 3 payments to HMS and have filed a claim at the Better Business Bureau.
I recommend that no one choose HMS as their warranty company.
Horrible customer service, follow up, decision making and managment. Mismanagement at it’s finest. If you are looking for a run-around …this is it! Shop else where for a home warranty.
I have used them for 5 years now and they have covered my fridge, microwave and dish washer and several other appliance repairs.
They are pretty decent and my experience has been generally positive.
Ridiculous. We also got this warranty from our sellers as part of a new home purchase. A few months in, the $3,000 Miele microwave/convection oven breaks. HMS sends in a reasonably competent guy to fix it. He identifies the parts that need replacing. A few days later, I get the call–we’re offering you $551 or a Kenmore brand replacement (retail value $540). What the?! It’s as if I crashed a BMW and my insurance company replaced it with a Hyundai!
The sad thing is, I’d take the Kenmore brand replacement, except that our original oven is built-in and the one they offered up is an over-the-range!
I called and asked for a supervisor. The mediocre woman on the phone put me on hold for about 10 minutes, then told me she was unable to find one. “They’ll call you back.” If you read that and thought “not likely,” give yourself a round of applause.
HMS Home Warranty STINKS.
HMS came out and replaced my entire heating system. All covered under the deductable. Have had them for 15 years and can say nothing but good things about the service they provide! A lot of these people complain on these sites only when things go bad but Im sure for every one complaint there are a lot more that would have good things to say.
Terrible warranty company! DO NOT BUY THIS WARRANTY. They come up with every excuse possible to not accept a claim, including LIE about what is covered. If it wasn’t lying, then they hire customer service representatives that are not competent. We read the contract, which stated our foundation would be included and then when we called (each and EVERY time) we had to fight with the customer service rep about what the contract included. Needless to say, they eventually put us in touch with a contractor who came to our home. The contractor then followed-up with us and let us know that they would NOT be working with HMS. Weeks had passed and a few days later our HMS warranty expired. Our foundation was never fixed thanks to the lousy service of HMS.
Terrible company, everytime, $100 was charged for nothing, they never pay a single penny to help you, just deny all claims/coverage, I had 4 terrible experience with HMS, I would absolutely never consider it.
I agree with all these posts….I am not sure what low rated companies these warranty places deal with but my experience has been that they are coming from miles away, not local to my area and even had one guy that was urinating in my driveway…world class people fixing our stuff….or not fixing it. I have paid the $100 deductibles several times now only to either have it fixed myself or not fixed at all. The only thing I get from this company is “do you want me to send them out again”…no, I want it fixed! This is a scam, you would be better off just paying someone to come and fix your items that are broken.
I have this piece of crap warranty for over a year now. When we purchased our house we noticed that the washing machine was not working properly and was shaking alot, we called them to place a claim and they sent somebody to come and look at this issue. The contractor was a very nice and professional guy who told me that this requires to be changed, since it can’t be replaced and he would send his findings to HMS, so they can replace the washing machine. I gotta call from them within couple of days and they told me that we can’t replace the washing machine because there is no functionality issues with it. So I called and talk to their supervisor and he told that they can send somebody else to look at this and they then decide if it should be fixed or replaced. The second guy came in and told me that functionally there is nothing wrong with it and shaking from the machine is normal. So I called and argued with them and told them that how is shaking from the washing machine and shaking the entire floor of the house normal, and they said that they can’t fix/replace it.
We then had another issue with our fridge since it was not making ice. I called them to make a claim and they told me that they don’t cover ice makers since it is not the main functionality of the fridge. And of course the rep. tells me that they have a new warranty that they can cover that if I upgrade my policy. What kind of B.S. is that. I have never heard that again. Then why the hell does the fridge have ice maker if it is not the main functionality of the fridge. Over all, I would say please stay away from this company unless you would want to throw your money down the drain.
I wish I knew about this website before I bought this f**** stupid a** warranty.
I started with Home Warranty Shield (hws) in July I had to make five phone calls just to get my contracts. I have three rentals in Ohio and had to move to Las Vegas, so I thought having a warranty was a good idea. NOT WITH THIS COMPANY, each time you are on HOLD 15 to 30 minutes, being fair to them I sure they have a lot of customers, they are the largest. In one of my properties, the hot water heater went out on a Sunday. I told them to call them a set up an appointment to have someone to come out. They called Sunday night and again Tuesday, after calling and still no one coming out… they call me. I call ahs myself after 25 minutes I got to talk to someone and they did come out that same day. It took 3 day to get the part because they need an ok for AHS (it takes time). Now it’s Friday… 6 day after we made our first call. The part did not work. The teck ask for a new hot water heater because he was not sure what was wrong (turn down) hws told them to try a another part, new part will take 5 to 7 days. Now this is a rental asking someone that rent from you to wait this long to have hot water is wrong. Therefore, I call my local big box store and it will be put in tomorrow $1500.00. After paying $43.25 for a home warranty contract for the past 90 days and paying $60.00 to have someone come out that could not fix the problem I have to buy a new hot water myself. Before you go to ahs PLEASE THINK TWICE.
I was told my water heater needs to be replaced so HMS called an independent HVAC company Lo ENERGY in WISCONSIN,HMS told me Lo Energy will come on Thursday 6pm. Thursday 6pm Lo Energy informs me there truck died so they cant come.. we rescheduled for Friday 5pm, he calls me on friday at 5pm to inform me he cant make it again!!! HMS works with INCOMPETENT contractors! DONT BUY HMS WARRANTY!!!!!!!
Our air conditioner stopped working in the middle of a 100 degree heatwave. I called HMS and the earliest appointment was in two weeks. So we had to call someone who refuses to deal with warranty companies just to survive and spent $700. As it turned out, the AC worked only a few weeks and barely put out cool air. We called HMS again and they sent out a couple of jerks who said that as long as the unit functions, they would do nothing. They charged us $100 and left. Eventually, the AC started to leak and water came pouring through the ceiling. I went online and filed another claim. No one called. Given the fact that we kept blowing our money on deductibles, we replaced the unit ourselves for $6000. Next, our dishwasher started leaking all over the floor. We called and HMS sent out a technician in four days who found that the tub was bowed and couldn’t be fixed. We had to pay him $50, but he said HMS would probably buy us a new dishwasher and would definitely follow up. No one called. I called to get them to work on it and HMS refused to fix it, citing a loophole that exempts ” structural” parts. I then called HMS and demanded a refund of my premium. They guy told me they don’t give refunds and if I wanted to cancel, there would be a $25 charge. I wish none of this was true, but it is. By the way, no one knows the name of their legal counsel.
We have used HMS for some time and we have always had great service from their contracted company! If we had any complaint at all, it would only be that when they were replacing our dishwasher, we could only get the same color that we had to start with. It’s just that we were changing our appliances to stainless and had to settle for a white one. Really, not a big deal!! And I agree with the one rating that said it must vary form state to state…maybe HMS needs to rethink some of the companies they have contracts with???
A say we contact an attorney for a class action lawsuit and sue the realtors that choose this pathetic company. nothing is covered!!!!! They will fix nothing – the loop – holes that they stipulate are insane!!!!!!!!!!
I’ve only had this home warranty for 3 weeks, but so far I am not impressed. I have been dealing with a broken hot water heater since moving into my home and this company has been less than helpful. First, they connected me with a service provider that is unprofessional and rude, and is extremely slow to respond to requests for service- it takes at least 3 calls to get through to a technician. Now I am waiting for a part for the hot water heater and it is on back-order through the one supplier that they use with no end in sight as to when it will be in and very little communication from the home warranty company. Although it will cost me more next time I have a problem in the house, I’m 99% sure I will just pay out of pocket rather than deal with HMS. Its not worth the frustration.
This company is super expensive to initiate and whenever you have a claim they get you for the whole $100 because they bring in their people from miles and miles away and then have the audacity to charge YOU for the distance/mileage!! Why not just call someone local?!
AND THEN! Once they arrive, this company does not want their service representative to replace anything even if it needs to be! I paid $100 for someone to come shine a light at my appliance and leave! I was irrate! So now I called to renew my application and they want another $439 for this next year so that I can pay $100 for the next time I want a light shone on different appliances in my house!!!!
Had my A/C worked on three times, each time they put Freon had to be added. The unit finally stopped working on the hottest day in June. Each time they had to come back they wanted a deductible. They taped up the hose one time, then finally said the compressor died, took a week to get a unit and charge d me $100 for disposal. The service people they sent to my home to repair the job, looked like they were on work release from prison. I had to have someone in the house with me while the repairs were being done. When my heating unit stopped working, they wanted to cut a hole in the wall and move the register. I got another quote from a different repair service and the guy said all I had to do was make sure nothing was blocking the register and the air would flow through. One repair guy came into my home demanding the deductible before any work was done. I said you do the work, then you get paid.